Panasonic Telephone Systems www.voicesonic.com Phone 877-289-2829 Section 200 General Description Introduction 0 System Configuration FF1 System FF2 Trunks FF3 Extensions FF4 FF-/Soft Keys FF5 Groups The contents of this document are subject to change without notice and do not constitute a commitment on the part of Matsushita Communications Industrial Co, Ltd (MCI) Every effort has been made to ensure the accuracy of this document. However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication, nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed. The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware. FF6 TRS/ARS FF7 Applications FF8 Maintenance © 1999 by Matsushita Communications Industrial Co., Ltd. (MCI) All rights reserved. Appendix A Appendix B Section 200 - General Description Table of Contents TABLE OF CONTENTS TABLE OF CONTENTS .................................................................................................. 3 CHAPTER 1 - SYSTEM OVERVIEW .............................................................................. 7 Introducing the Next-Generation Phone System from Panasonic......................................................... 7 System Technology....................................................................................................................................9 Power Requirements ..................................................................................................................................9 Diagnostic Maintenance ......................................................................................................................... 10 Programming The Phone System ........................................................................................................... 10 Supporting Documentation ..................................................................................................................... 11 CHAPTER 2 - SYSTEM HARDWARE .......................................................................... 13 Overview.................................................................................................................................................... 13 Cabinets.................................................................................................................................................. 13 Common Cards....................................................................................................................................... 13 Telephone Company Interface Equipment ............................................................................................. 13 Station Interface Equipment ................................................................................................................... 13 Optional and Miscellaneous Equipment ................................................................................................. 13 Station Equipment .................................................................................................................................. 13 System hardware Connections ............................................................................................................... 13 Cabinets .................................................................................................................................................... 15 CAB-40 Base Cabinet (VB-44010) ......................................................................................................... 15 CAB-90 Base/Expansion Cabinet ......................................................................................................... 15 CAB-96 Base Cabinet (VB-44020) ......................................................................................................... 16 CAB-96B Expansion Cabinet (VB-44021) .............................................................................................. 17 Fitting for Building Block Connection (VB-44024).................................................................................. 17 Battery Backup (VB-44025) ................................................................................................................... 17 Switch Box (VB-44023).......................................................................................................................... 17 Control Unit ............................................................................................................................................... 18 CPC-96 (VB-44410)................................................................................................................................ 18 CPC-288 (VB-444201)............................................................................................................................ 18 CPC-576 (VB-444301)............................................................................................................................ 18 Time Switch - TSW-288 (VB-444202) .................................................................................................... 19 Time Switch - TSW-576 (VB-444302) .................................................................................................... 19 Connection Cable Kit - CBL Kit (VB-44450) .......................................................................................... 19 Building Block Expansion Cable Kit - CBL (VB-44451) .......................................................................... 20 ICX to DBS Expansion Cable Kit - CBLDBS (VB-44452) ....................................................................... 20 Network Synchronizing Unit - SYNC (VB-44460) ................................................................................... 21 Trunk Line Cards ...................................................................................................................................... 21 Loop Start Card - LS (VB-44510) ........................................................................................................... 21 Caller ID Unit (CID) - (VB-44513)(HK only) ............................................................................................ 21 ISDN Primary Rate Interface Card (T-point) - PRI (VB-44540) .............................................................. 22 Q-sig Interface Card - PRI (VB-44540)................................................................................................... 22 ICX-35-200 ICX35/May/1999 3 Table of Contents Section 200 - General Description ISDN Basic Rate Interface Card (S-point) - BRI (VB-44530).................................................................. 22 E&M Trunk Card - E&M (VB-44560)(HK/TW)......................................................................................... 22 AC15 Trunk Card - E&M (VB-44570)(UK only) ...................................................................................... 22 DID Trunk Card - DID (VB-44520)(HK only)........................................................................................... 23 Extension Cards ....................................................................................................................................... 24 Digital Extension Card - DEC (VB-44610) .............................................................................................. 24 Analog Extension Unit (VB-44520) ......................................................................................................... 24 BRI Unit (S-point) (VB-44630) ................................................................................................................ 24 Primaty Rate Interface Cafd (S-point)-PRI (VB-44540) .......................................................................... 24 One-Line SLT Card (VB-43702UK/HK) .................................................................................................. 24 Options ...................................................................................................................................................... 24 MFR Card (VB-44110)............................................................................................................................ 24 8-Party Conference Card (VB-44120) .................................................................................................... 24 Built-In ACD Card (VB-44140)................................................................................................................ 24 Built-In Voice Mail Voice Storage Card (VB-44170) ............................................................................... 25 Voice Processing Card (4 circuits) (VB-44160) ...................................................................................... 25 Voice Processing Card (8 circuits) (VB-44150) ...................................................................................... 25 SCC Unit (VB-44181) ............................................................................................................................. 25 Power Failure Transfer Unit (VB-43703) ................................................................................................ 26 1 Line SLT Adaptor (VB-43702) ............................................................................................................. 26 Station Equipment.................................................................................................................................... 26 Overview................................................................................................................................................. 26 Model Options......................................................................................................................................... 27 Model Descriptions .................................................................................................................................. 27 Digital Single Line Telephone (VB-41200/VB-3011)............................................................................... 27 12 Key Standard (VB-44220TX/VB-D411) ............................................................................................. 28 12 Key Speakerphone (VB-44221HK).................................................................................................... 28 12 Key Display Speakerphone (VB-44223/VB-D411DS) ....................................................................... 28 12 Key Display Speakerphone with Voice Response - (VB-44224/VB-D411LDS)................................. 28 12 Key Large Screen Display Speakerphone- (VB-44225/VB-D411LDS).............................................. 28 24 Key Display Phone (VB-D611D)........................................................................................................ 29 24 Key Display Speakerphone (VB-44233/VB-D611DS) ....................................................................... 29 24 Key Expansion Module (VB-44310/VB-D331) ................................................................................... 29 72 Button DSS/BLF (VB-44320/VB-D631) ............................................................................................. 30 Optional Terminal Devices ...................................................................................................................... 30 Voice Recognition Unit Adapter (VB-44101) .......................................................................................... 30 PC Phone (VB-44332 ............................................................................................................................. 30 PC Attendant Console/96 (VB-44330) ................................................................................................... 30 PC Attendant Console/384 (VB-44331).................................................................................................. 30 Telephone Key Layout ............................................................................................................................. 31 CHAPTER 3 - SYSTEM FEATURES ............................................................................ 35 Overview.................................................................................................................................................... 35 Popular System Features ........................................................................................................................ 35 AEC Disconnect...................................................................................................................................... 35 Alphatagging........................................................................................................................................... 35 Attendant Groups.................................................................................................................................... 35 Auto Day/Night Mode.............................................................................................................................. 35 Automatic Route Selection (ARS)........................................................................................................... 36 Call Traffic Reporting .............................................................................................................................. 36 4 ICX35/May/1999 ICX-35-200 Section 200 - General Description Table of Contents Caller ID (CID) ....................................................................................................................................... 37 Class of Service (COS) Restriction......................................................................................................... 37 Computer Telephony Integration (CTI) ................................................................................................... 37 Conferencing .......................................................................................................................................... 38 Data Security .......................................................................................................................................... 38 Delayed Ringing ..................................................................................................................................... 38 Direct Inward System Access (DISA) ..................................................................................................... 39 Directory Number.................................................................................................................................... 39 Distinctive Ringing .................................................................................................................................. 39 Flexible Dial Plan .................................................................................................................................... 40 Flexible Ringing Assignment .................................................................................................................. 40 “Howler” Tone ......................................................................................................................................... 40 Hunt Groups ........................................................................................................................................... 40 Multiple Direct Inward Dial (DID) Assignment......................................................................................... 41 Recall Timers.......................................................................................................................................... 42 Slide Ringing........................................................................................................................................... 42 Station Message Detail Recording (SMDR) ........................................................................................... 42 Station Distinctive Ringing ...................................................................................................................... 44 System Speed Dialing (SSD).................................................................................................................. 44 Station Timer Class ................................................................................................................................ 45 Toll Restriction Service (TRS) ................................................................................................................ 45 Universal Night Answer to Page ............................................................................................................. 45 Walking TRS........................................................................................................................................... 45 Zip Mode................................................................................................................................................. 46 List of Available System Features .......................................................................................................... 46 CHAPTER 4 - STATION FEATURES ........................................................................... 51 Overview.................................................................................................................................................... 51 Popular System Features ........................................................................................................................ 51 Absence Message .................................................................................................................................. 51 Account Code Capability ........................................................................................................................ 51 Alarm Ringing ......................................................................................................................................... 52 Alarm Tone for Lengthy Calls ................................................................................................................. 52 Attendant Calling .................................................................................................................................... 52 Auto-Repeat Dialing................................................................................................................................ 53 Background Music (BGM)....................................................................................................................... 53 Busy Override (“Barge-In”) ..................................................................................................................... 53 Call Duration Display .............................................................................................................................. 54 Call Forwarding....................................................................................................................................... 54 Call Park ................................................................................................................................................. 54 Call Pick-up............................................................................................................................................. 55 Callback Request.................................................................................................................................... 55 Caller ID Call log..................................................................................................................................... 55 Camp-On (Call Waiting).......................................................................................................................... 55 Conference Calls .................................................................................................................................... 56 Do-Not-Disturb (DND)............................................................................................................................. 56 DP-to-DTMF Signal Conversion ............................................................................................................. 56 DSS/BLF Keys........................................................................................................................................ 57 Dual-Color LEDs..................................................................................................................................... 57 Flexible Feature Keys (“FF-Keys”).......................................................................................................... 57 ICX-35-200 ICX35/May/1999 5 Table of Contents Section 200 - General Description Hands-Free Answerback ........................................................................................................................ 58 Headset Capability.................................................................................................................................. 58 Hold ........................................................................................................................................................ 58 Hot Dial Pad............................................................................................................................................ 59 Hot Line .................................................................................................................................................. 59 Meet-Me Answer..................................................................................................................................... 59 Message-Waiting/Callback ..................................................................................................................... 59 Mute........................................................................................................................................................ 60 Name Assignment .................................................................................................................................. 60 Off-Hook Monitoring................................................................................................................................ 60 Off-Hook Signaling.................................................................................................................................. 61 On-Hook Dialing ..................................................................................................................................... 61 Off-Hook Voice Announce (OHVA)......................................................................................................... 61 One-Touch Keys..................................................................................................................................... 61 Paging..................................................................................................................................................... 62 Prime Line Preference ............................................................................................................................ 62 Ringing Line Preference ......................................................................................................................... 62 Soft Key Variable Mode .......................................................................................................................... 62 Speed Dialing ......................................................................................................................................... 63 Station Lockout ....................................................................................................................................... 63 Text Message/Message Reply ............................................................................................................... 63 Transfer .................................................................................................................................................. 63 Walking TRS........................................................................................................................................... 64 List of Available Station Features ........................................................................................................... 64 CHAPTER 5 - SPECIAL APPLICATIONS .................................................................... 67 Overview.................................................................................................................................................... 67 Private Networking ................................................................................................................................... 67 Computer Telephony Integration (CTI) ................................................................................................... 68 PC Phone ............................................................................................................................................... 68 PC Attendant Console ............................................................................................................................ 69 Voice Mail .................................................................................................................................................. 71 Built-In Voice Mail with 2-Way Call Recording........................................................................................ 71 Third-Party Voice Mail Support............................................................................................................... 71 Automatic Call Distribution (ACD) .......................................................................................................... 73 Built-In ACD ............................................................................................................................................ 73 CHAPTER 6 - SPECIFICATIONS ................................................................................. 75 Overview.................................................................................................................................................... 75 Electrical Characteristics ........................................................................................................................ 75 Environmental Requirements ................................................................................................................. 76 Resource Maximum................................................................................................................................ 78 Cabling Specifications ............................................................................................................................ 83 Voice/Data Transmission........................................................................................................................ 84 Signaling Characteristics ........................................................................................................................ 85 6 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 1 - System Overview CHAPTER 1 - SYSTEM OVERVIEW INTRODUCING THE NEXT-GENERATION PHONE SYSTEM FROM PANASONIC Our telephony customers know what they’re looking for -- real product solutions to meet the very real demand for an effective, responsive, user-friendly telephone system. They know that the phone system is their most important link to the outside world -- and often their “welcome mat” for it. They’re dead in the water without a good one. To provide them with such a phone system, they need a company who’s already out there on the front lines. With a solid reputation for reliability. Flexibility. Feature-rich options. Expansion capability. New technology, smartly applied. And all of this at an affordable price. We hear you, loud and clear. As the world’s largest consumer electronics company, Matsushita Electronics (Panasonic’s parent company) has established a worldwide reputation for solid reliability and innovative design in their products. And true to form, Panasonic’s Communications division has become a major world-class manufacturer of electronic telecommunications products. With the Digital Business Systems product line, we’re currently one of the largest suppliers of business telephone systems. Our products are known for their cost-effective digital technology, dependable functionality, and user-oriented design. And we’re listening to them. They’re asking for a phone system that can expand to accommodate a larger phone base. They want ISDN. Computer Telephony Integration. Automatic Call Distribution. Two-way call recording. Networking. Voice recognition. We make it better. So we responded. As a result, Panasonic is proud to introduce the next-generation phone system in the DBS product line -- the ICX It’s a robust, feature-rich, flexible, reliable phone system that can grow with the company it serves. At the best price/performance combination availables. Here’s just a few of the cutting-edge features of this new Key/PBX system: q Supports a larger phone base. The ICX is expandable from 96 ports (per cabinet) up to 576 ports (6 cabinets total). The maximum port configuration for each cabinet can range from 0 trunks + 96 extensions, to 88 trunks + 8 extensions. q Simple cabinet structure. The two types of cabinets - base and expansion - have exactly the same card slot structure, so there’s no confusion where to install cards. Many of the parts in these two cabinets are also the same. ICX-35-200 ICX35/May/1999 7 Chapter 1 - System Overview Section 200 - General Description q Universal ports. The ICX offers flexible slot configuration. You can mount Trunk or Extension Cards in any of the 12 Free Slots in the cabinet. (CPC cards and option cards have their own designated slots.) Trunk and Extension Cards are not limited to a particular slot assignment; you mount them where you want them. Then tell the system (in programming) how each slot is configured. You control the system; the system doesn’t control you. q Seamless expansion capabilities. You can start with one cabinet, then pile on more cabinets later. The expansion will be transparent to end-users -- except they will suddenly be able to plug in more phones. You don’t have to re-program the entire system when you add on (just the new additions). Nor do you have to use another type of phone. q Flash memory upgrades. No more chip change-outs. No more complicated hookups. No more waiting forever to download/ upload from the phone system. To upgrade your ICX system, use what’s called a PCMCIA card. It looks like a credit card. Take it to the phone system site, and plug it into the CPC card. Upgrade the system with a few simple programming steps. Then, either remove the card (for a CPC-96 or CPC-288 configuration) or leave it plugged in (for a CPC-576). That’s it. q Existing DBS phones will work with the ICX. If you already have a DBS system, you don’t have to buy new phones for the ICX (unless you need more). It’ll work with the phones you already have. q Existing A series/VB-9 phones will work with ICX. (Taiwan only) If you already have a A series or VB-9 system, you can connect those phones to ICX. Although there is some limitation on featurewize. q New “Voice Recognition” phones available. With these new phones and ICX technology, users can literally tell their phones what to do. Instead of dialing your home phone number, for example, press the Voice Recognition key and say, “Home.” The phone will automatically call your house. q Dynamic Bandwidth Allocation for digital signaling. The ICX provides the ability to split up a single bandwidth, and allocate it to several different sources. The allocation is achieved via hardware installations of special ISDN adapters. This powerful technology can be used to conduct advanced applications from one phone outlet, such as video-conferencing, data transmission, multiple phones, voice, etc. q Computer Telephony interface capability. We’ve developed proprietary software for several Computer Telephony applications, in which the desktop phone and the PC computer merge together into a single entity. The merger works like this: Install a special board inside the computer. Install our proprietary software in Windows. Plug the phone’s handset into the board. Plug the board into the phone jack. Presto! you now have a computer phone that can be used to click-and-drag call transfers, monitor extension status, generate call traffic reports, etc. Panasonic offers two PC Console applications for the Attendant position. One is a low-end product (supports up to 96 extensions) and the other is high-end (up to 384 extensions). The PC Console controls the system’s calls from the computer; the attendant can watch everything on the 8 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 1 - System Overview PC monitor. Panasonic also offers proprietary software for a PC Phone, which replaces the desktop extension phone. End-users can control their own phone calls using the computer. q Networking services. The ICX offers several ways to set up networking -- tying multiple ICX systems together through the public switching network. AC15/E&M Tie Lines let you connect directly to another ICX system using a leased voice line. A user can also turn a long-distance call into a local one by accessing another location and then dialing the number as a local call. The system can also be set up in a Tandem environment, adding further benefits to the users at each location. For example, each switch can analyze the number dialed, and automatically route the call to other locations, extensions, or go through another location’s switch to place a local call. q Automatic Call Distribution is built-in. You don’t have to go to a third-party provider to get ACD. With the ICX’s proprietary ACD option, calls can be automatically distributed to the least-busy extension first, or on a next-available-extension basis. If the extension doesn’t answer the call, you can program the system to continue searching, transfer to a particular extension, transfer to Voice Mail, or disconnect the call. You can control what the caller hears while he/she is waiting. Supervisors can instantly access the current status of all agents right from their desk using a Large-Display telephone - no need for costly computer programs to provide “real-time reporting.” MIS reports can also be generated. q 2-Way Call Recording is available. It’s in the ICX’s Built-In Voice Mail option. Users can record phone conversations, and store them (like messages from callers) in mailboxes. System Technology The ICX is a completely digital system. Information is exchanged between the major system components using Pulse Code Modulation (PCM). The conversation exchange between digital telephones is also digital, converting the digital information to analog just before it reaches your handset or speaker. Stored Program Control (SPC) is accomplished via 16-bit and 32-bit processors. This technology controls the powerful system features of the DBS 576. Each processor’s customized memory (program settings) is backed up by an on-board, 6-year lithium battery. The system provides maximum protection from outside power surges, with built-in triple surge protection for exchange line connectors. Power Requirements The system must be connected to an input power source of 100~240V AC (+/-10%), 60 Hz. Each cabinet’s power supply automatically generates 5V DC and 24V DC necessary to power the various printed circuit boards for station and peripheral equipment. Optional backup batteries are available, and are designed to safely fit into the cabinet. The power supply contains a charger that maintains a full charge to the backup batteries, which have a 3-year life and can support the phone system for up to 30 minutes at a time. ICX-35-200 ICX35/May/1999 9 Chapter 1 - System Overview Section 200 - General Description Diagnostics Maintenance The printed circuit board (PCB) cards are designed to slide easily into slots within the ICX cabinet. By using diagnostic troubleshooting, small problems can be isolated to specific cards. Some cards are designed to be installed and extracted from slots without turning off the power, allowing system maintenance to be completed without interrupting the entire system. For example, say you’re having a problem with one of the trunks on a Loop Start Trunk Card. Instead of having to trun off the power, or reprogram anything, or alert anyone get off the phone, all you have to do is throw a Maintenance switch on the Card. This will busy-out the trunks on that Card that aren7t being used at the moment, but will leave the trunks in use alone, allowing people of finish their phone calls without any disruption. The LEDs on the Card will tell you when the trunks become vacant. When all LEDs are extinguished, the Card can be replace. Programming the phone system System programming can be accomplished in several ways without disrupting the system. Most programming changes take place as you are programming, what we refer to as “live” programming. q Programming from a display telephone. Programming can be performed on any small-display or large-display extension phone. A largedisplay phone is recommended because its LCD buttons can perform special one-touch functions in programming (such as “stepping” through addresses, entering a pause in a speed-dial number, etc.). The user must enter a valid password to enter programming mode. q Programming from the RS232 port. A PC computer or laptop can be connected to the ICX phone system, via a DB9-pin RS232 port on the SCC card inside the cabinet. Then, from the computer, you can program the phone system with our proprietary PC-based software, PC Customize Tool. This popular software package runs in a Windows 95 environment and makes programming and maintaining phone systems easy and fun. With PC Customized Tool, multiple phone systems can be maintained in separate databases on the computer. The phone system parameters are grouped together in windows so you can see the current settings all on the same page. To set a parameter, simply click a button, or select from a multiple-choice field, or type in an entry. It even has contextsensitive help if you get stuck (press F1 and a help screen will pop-up, explaining the field you’re in). You can use PC Customized Tool to “build” a phone system, then download it into the phone system’s memory all at once. Or you can perform individual, “live” changes to phone system memory from the computer. It can also be used for backing up and restoring phone system databases. q Programming from a remote location. Again using PC Customize Tool, the ICX can be programmed from a remote location, using an offsite computer terminal to call into the phone system. Take advantage of our PC Customize Tool, a software package designed to maintain your ICX program settings on a computer. With this Windows-based software, you can backup and restore phone system databases, as well as perform “live” programming and maintenance. 10 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 1 - System Overview Supporting Documentation Panasonic provides extensive documentation for the ICX, including the following manuals. Section 300 - Installation This manual provides hardware installation instructions for the main components of the ICX. (Additional reference manuals, listed below, may be required for optional equipment.) Section 400 - Programming This manual is a general reference for programming the ICX using a display phone. The manual is organized to match the programming configuration. Section 450 - Programming Forms and Tables This manual contains forms that are designed to assist you in planning and implementing a ICX phone system. Typical users of this manual are Customer Service representatives and Installers. Section 510 - Built-In Voice Mail Reference This manual provides complete instructions on installing and programming the optional Built-In Voice Mail package, which provides simplified Voice Mail/Auto Attendant functionality, along with 2-way call recording capability. Section 520 - Built-In ACD Reference This manual provides complete instructions on installing and programming the optional Built-In ACD (Automatic Call Distribution) package, which provides simple ACD functionality. Section 530 - PC Attendant Console Reference This manual provides installation and operating instructions for the PC Attendant Console, a computer telephony product that merges the computer and a DSS/72 together into a single entity. Section 550 - ISDN23 Reference (HK & TW) This manual contains installation and programming instructions for the various aspects of ISDN options, including T-point/S-point PRI and BRI. Section 551 - ISDN30 Reference (UK) This manual contains installation and programming instructions for the various aspects of ISDN options, including T-point/S-point PRI and BRI. Section 560 - E&M Reference (HK & TW) This manual contains installation and programming instructions for the various aspects of E&M option. Section 561 - AC15 Reference (UK) This manual contains installation and programming instructions for the various aspects of AC15 option. Section 565 - Networking Reference This manual contains Function Outline, Basic Operation and Related Programming instructions for the various aspects of Networking option. (Closed Number/Tandem Exchange, Centralized Attendant, Centralized Voice Mail) Section 570 - Q-sig Reference (UK & HK) This manual contains installation and programming instructions for the various aspects of Q-sig option. Section 700 - Feature Operation This is a general operating reference guide for the ICX. It describes system and telephone features. It is designed for use by both the dealer and the end-user. Section 750 - Digital Key Phone Users Guide This is a users guide for Digital Key Telephones and DSLTs (Digital Single-Line Telephones). It covers only the most commonly-used features, and is intended for the end-user. ICX-35-200 ICX35/May/1999 11 Chapter 1 - System Overview Section 200 - General Description Section 751 - Digital Key Phone/DSLT Quick-Reference This is a quick-reference guide for Digital Key Telephones and DSLTs (Digital Single-Line Telephones). It covers only the most commonly-used features, and is intended for the end-user. Section 752 - SLT Phone Quick-Reference This is a quick-reference guide for Analog devices such as the SLT phone. It covers only the most commonly-used features, and is intended for the end-user. Section 770 - Voice Recognition Telephone Adapter User Guide This is a user guide describing the additional features of the Voice Recognition Telephone. It is intended for the end-user. Section 800 - PHS Reference Manual (HK) This manual contains installation and programming instructions for the various aspects of PHS option. Section 900 - Reference Manual This manual explains about the relationsip between operation and programming for each features. The products you need. The services you deserve. From the name you trust. 12 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 2 - System Hardware CHAPTER 2 - SYSTEM HARDWARE OVERVIEW This section describes the purpose and functionality of the main components of the system. By understanding how these components work, you can easily configure a system that meets your specific needs. This section is divided into the following categories: Cabinets The ICX cabinets are explained in detail below. Both the base cabinet and the expansion cabinet share the same PCB cards. Both cabinets can attach to any of the proprietary telephone sets offered by Panasonic. Each cabinet includes its own power supply, and is designed with dedicated slots for CPC and option cards, and free slots for trunk, extension, and built-in option cards. Common Cards The common cards control the signalling and features used by all other cards in the system. Without common cards, other cards cannot function. The common card which is considered the “brains of the system” is called the Central Processor Card, or CPC. Each phone system requires a processor to operate. With the exception of a few distinct features which are clearly defined in Chapters 3 (System Features) and 4 (Station Features) of this document, the software for all processors function the same way. Telephone Company Interface Equipment Panasonic offers a wide variety of interface circuits which allow the ICX to attach to Central Office (PSTN) and/or common carrier equipment. This interface equipment is explained here in Chapter 2. Station Interface Equipment The ICX allows for connection of Panasonic proprietary telephones as well as various analog telephones and devices provided by other manufacturers. This chapter includes descriptions of the cards and equipment needed to accomplish these connections. Optional and Miscellaneous Equipment The cards and interfaces that provide optional services, and all miscellaneous equipment, are explained in this chapter. Station Equipment All Panasonic proprietary stations are explained in this chapter. System Hardware Connections Shown on the next page is an illustration of ICX trunk and extension line connections, as well as some of the more popular peripheral connections. ICX-35-200 ICX35/May/1999 13 Chapter 2 - System Hardware Section 200 - General Description System Connections (trunks, extensions, peripheral equipment) 14 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 2 - System Hardware CABINETS CAB-40 Base Cabinet (VB-44010) Each CAB-40 Base cabinet supports up to 40 ports using flexible or universal card slots. Dual system connection (CAB-40 + CAB 40) is available using connection cable kit. Multiple slot types are used in the CAB-40 Base cabinet. These slot types are as follows: Slot type # of slots Power slot 1 Unit type to be installed Accommodates the cabinet power supply. The power supply comes installed in the cabinet. CPC slot 1 CPC in first Base cabinet (CPC-96); Flexible slots 5 Accommodates trunk cards, extension cards, other cards (such as MFR), etc. Option slots 2 The option slots support common control cards (such as MFR, SCC, and TSW). Optional backup batteries can be installed for system operation in the event of a power failure. CAB-90 Base/Expansion Cabinet Two types are cabinets are used in the ICX: 1) the CAB-96 Base cabinet (VB-44020) 2) the CAB-96B Expansion cabinet (VB-44021). Each cabinet provides 96 universal ports. Systems can be configured with one to six cabinets in a "building-block" fashion. The bottom cabinet in a column is the Base cabinet. The middle and top cabinets in a column must be Expansion cabinets. The maximum configuration for a fully expanded (6-cabinet) system supports a maximum of 576 ports, and contains two Base cabinets and four Expansion cabinets (see figure below). Maximum 6-Cabinet Configuration ICX-35-200 ICX35/May/1999 15 Chapter 2 - System Hardware Section 200 - General Description CAB-96 Base Cabinet (VB-44020) Each CAB-96 Base cabinet supports up to 96 ports using flexible or universal card slots. Up to two CAB-96 Base cabinets can be installed in a system. Multiple slot types are used in the CAB-96 Base cabinet. These slot types are as follows: Slot type # of slots Power slot 1 Accommodates the cabinet power supply. The power supply comes installed in the cabinet. CPC slot 1 CPC in first Base cabinet (can be either CPC-96, CPC-288, or CPC-576); CBL (expansion interconnection card) in second Base cabinet. Flexible slots 12 Option slots 2 Unit type to be installed Accommodates trunk cards, extension cards, other cards (such as MFR), etc. The option slots support common control cards (such as MFR, SCC, and TSW). Optional backup batteries can be installed for system operation in the event of a power failure. The CAB-96 Base Cabinet 16 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 2 - System Hardware CAB-96B Expansion Cabinet (VB-44021) Each added CAB-96B Expansion cabinet expands the system capability by an additional 96 ports. One or two CAB-96B Expansion cabinets can be installed on top of a CAB-96 Base cabinet. Up to four CAB-96B’s can be installed in a fully equipped, 6-cabinet system. Multiple slot types are used in the CAB-96B Expansion cabinet. These slot types are as follows: Slot type # of slots Power slot 1 Accommodates the cabinet power supply. The power supply comes installed in the cabinet. CPC slot 1 Accommodates the CBL (expansion interconnection) card. Flexible slots 12 Option slots 2 Unit type to be installed Accommodates trunk cards, extension cards, and other cards (such as MFR). The option slots support common control cards (such as MFR and SCC). Optional back-up batteries can be installed for system operation in the event of a power failure. Fittings for Building Block Connection (VB-44024) These fittings are for interconnecting cabinets in the building-block configuration. The fittings are normally shipped with the Expansion cabinets. Battery Backup (VB-44025) The backup batteries supply power to the system in the event of a power failure. If the Battery Backup option is chosen for the system, each cabinet requires its own set of batteries (1 kit per cabinet, 2 batteries per kit). The batteries can back up the system for up to 30 minutes. Switch Box (VB-44023) The Switch Box installs in the Base cabinet, and controls power for the Base cabinet and the Expansion cabinet(s) installed above it. When the power supply is turned on or off in the Base cabinet, power is also turned on or off for the Expansion cabinet(s). ICX-35-200 ICX35/May/1999 17 Chapter 2 - System Hardware Section 200 - General Description CONTROL UNIT CPC-96 (VB-44410) The CPC-96 supports a single cabinet (40/ 96ports) and utilizes a 16-bit Central Processor Unit (CPU). Included are the time switch (4HW X 4HW), 4 MFR circuits (DTMF receivers), 8 pairs of conference circuit (3 Member), service tones, DTMF generators, an input terminal for external holding tone source (RCA jack), connecting terminals for network synchronous package, I/F connector for an external PC card and a built-in modem (300 bps). Since the time switch is built into the CPC-96 card, a separate time switch card is not required. CPC-288 (VB-444201) The CPC-288 supports up to three cabinets (288 ports) and utilizes a 16-bit CPU. Included are 4 MFR circuits (DTMF receivers), an input terminal for external hold tone source (RCA jack), I/F connector for an external PC card and a built-in modem (300bps). The CPC-288 requires the TSW-288 Time Switch Card. CPC-576 (VB-444301) This unit supports up to six cabinets (576 ports) and utilizes a 32-bit CPU. It provides 4 circuits MFR (DTMF receivers), an input terminal for external hold tone source (RCA jack), an I/F connector for a customized PCMCIA memory card, and a built-in modem (300bps). The CPC-576 requires the TSW-576 Time Switch Card and PCMCIA card. Program downloads are performed to the internal memory of the system through the attached customized PCMCIA card. The PCMCIA card is necessary during normal operating time and cannot be removed during normal operation. CPC Card Processor Unit Specifications CPC-96 (VB-44410) CPC-288 (VB-444201) CPC-576 (VB-444301) 68000 (16-bit) 12.288 MHz Program Area FLASH: 4MB (ROM): Boot ROM: 128kB 68000 (16-bit) 19.6608 MHz FLASH: 4MB Boot ROM: 128kB Work Area (DRAM): 2MB 2MB Backup Area (SRAM): 2MB 2MB 68020 (32-bit) 20.000 MHz 6MB, including 128kB boot ROM (implemented as Simms) 6MB (implemented as Simms) 3MB 128kB n/a n/a MPU (Main Processor Unit) CPU Used Operating Clock Memory Tone/PAD/CNF ROM FPU (Function Processor Unit, for controlling Expansion cabinets) CPU Used n/a 68000 (16-bit) Operating Clock n/a 12.288 MHz Memory Program Area n/a 128kB 68000 (16-bit) 12.288 MHz 128kB (ROM): 18 Work Area (DP-RAM): n/a 32kB 32kB Backup Area (SRAM): n/a 64kB 64kB ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 2 - System Hardware Time Switch - TSW-288 (VB-444202) The TSW-288 provides the time switch circuitry required for up to 288 ports. This card must be used with the CPC-288. This unit installs in the first option slot of the first Base cabinet. Only one card can be installed in a system. The TSW-288 provides the time switch (14HWx14HW), service tones, DTMF generator, connecting terminals for network synchronizing unit interface, and 8 pairs of 3-party conference circuits. Time Switch - TSW-576 (VB-444302) The TSW-576 provides the time switch circuitry required for up to 576 ports. This card must be used with the CPC-576. This card installs in the first option slot of the first Base cabinet. Only one card can be installed in a system. The TSW-576 provides the time switch (24HWx24HW), service tones, DTMF generator, connecting terminals for network synchronizing unit interface, and 8 pairs of 3-party conference circuits. Connection Cable Kit - CBL Kit (VB-44450) This card supports the interconnection between CAB40 and CAB40. Two connection cable cords, one for master cabinet, the other for slave cabinet and cables are packed. ICX-35-200 ICX35/May/1999 19 Chapter 2 - System Hardware Section 200 - General Description Connecting CAB40 Dual system Building Block Expansion Cable Kit - CBL (VB-44451) This card supports the interconnection between cabinets when multiple cabinets are used. This card establishes the connection between PCM-HW bus and terminal control bus of the Base cabinet and additional cabinets, as well as the connection to the time switch unit (TSW-288/TSW-576) in the first Base cabinet. Each cabinet after the first cabinet requires a CBL kit. The supplied card must be installed in the CPC slots of all but the first cabinet. The supplied intercabinet connection cable is used with each added cabinet. ICX to DBS Expansion Cable Kit - CBLDBS (VB-44452) The CBLDBS card supports the interconnection between cabinets when DBS cabinets are connected to the ICX. This card establishes the connection of the PCM-HW bus and terminal control bus between the base ICX cabinet and the DBS cabinet(s), and also the connection to the time switch unit (TSW-288/TSW-576) installed in the first Base cabinet. 20 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 2 - System Hardware NOTE: The ICX-to-DBS configuration can support a maximum of 528 ports, including the ports in the DBS cabinet. A maximum of two DBS cabinets can be included in the configuration. DBS DEC (Digital Extension Cards) are supported, but there is no DBS TRK (trunk) card support. A special MDF board is required; it is included with the CBLDBS kit. The CBLDBS card installs in the AUX1 slot of each connected DBS cabinet. An inter-cabinet connection cable is used with each cabinet. Connecting the ICX to a DBS system Network Synchronizing Unit - SYNC (VB-44460) This unit provides network synchronization and is required with digital circuits such as ISDN. The SYNC card synchronizes the PCM clock with an outside resource. When digital circuits are used, one SYNC card is required and installs on the CPC-96, TSW-288, or TSW-576 card. TRUNK LINE CARDS Loop Start Card - LS (VB-44510) The Loop Start Card supports up to 8 loop start CO lines and can be installed in any flexible slot. This card provides lightning arresters and UL1459 safety circuitry, and can be directly connected to CO lines. Caller-ID Unit (CID)(VB-44513) (HK only) This card supports Caller ID on loop start trunks. This unit installs directly on top of the Loop Start Trunk Card(VB-44510), and supports all 8 of that Card’s circuits for Caller ID. ICX-35-200 ICX35/May/1999 21 Chapter 2 - System Hardware Section 200 - General Description ISDN Primary Rate Interface Card (T-point) - PRI (VB-44540) T-point primary rate interface requires a DSU for connection to the carrier circuit. A Network Sync card is also required. A lightning arrester is built into the PRI card. This supports T-point Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI) (23B+D/24B:1544kbps) (30B+D/31B:1984kbps) and also S-point ISDN Primary Rate Interface. The PRI card can be set to support either 8, 16, 23/24 or 30 channels. When the card is set for 16 channels, the card logically occupies 2 flexible card slots. When the card is set for 23/24 or 30 channels, the card logically occupies 3 or 4 flexible card slots. Unlike other most other cards, due to the interaction between card slots, the PRI card must be installed in selected flexible card slots. Up to 3 PRI cards can be installed in a single cabinet. A fully configured 6-cabinet system can support up to 18 PRI cards. Q-sigInterface Card - PRI (VB-44540) Digital Networking using Q-sig line is available using PRI card. ISDN Basic Rate Interface Card (T-point) - BRI (VB-44530) This supports T-point Integrated Services Digital Network (ISDN) Basic Rate Interface (BRI) (2B+D:144 or 192kbps). This card can be installed in any flexible slot. The functions supported are as follows: q Dial Type Enblock setting and enblock setting at the sub-address. q Information transferring capability (speech and data) at the CO trunk. The BRI T-Point connects through a DSU to the T-point ISDN Basic Rate Interface. A lightning arrester is built into the BRI card. E&M Trunk Card - E&M (VB-44560) (HK/TW) This card supports E&M type private line interface (Speech pass 4W/2W, Control line 4W). The signaling methods that are supported include Immediate and Wink methods. When installed in any flexible slot, the E&M Trunk Card supports call signal detection and answer from other PBX or carrier equipment, calling to the E&M private line, dial sending and speech. Each E&M card includes 4 circuits. An internal -48V Power Supply (VB-44022) must be installed in the same cabinet with the E&M Trunk Card. The E&M interface can connect to another PBX with E&M capability. However, this unit does not support connection to an E&M that provides only Type 1. This unit contains a built-in lightning arrester; however, external safety devices (available from standard telecommunications suppliers) are required when installing outside the building. AC15 Trunk Card - E&M (VB-44570) (UK only) This card supports AC15 type private line interface. The AC-15 private line is designed to operate with the 2280Hz carrier used in U.K.. Each line consists of four signal lines:TX1 and TX2 for transmission, and RX1 and RX2 fore reception. 22 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 2 - System Hardware DID Trunk Card - DID (VB-44520) (HK only) This card supports 8 DID incoming CO lines using Immediate and Wink signaling methods. The DID can be either Dial Pulse (10PPS) or DTMF (only for Wink). MFR circuits are used when the Wink method is selected. An internal -48V Power Supply (VB-44022) must be installed in the same cabinet with the E&M Trunk Card. A lightning arrester is built into the DID TRK card. ICX-35-200 ICX35/May/1999 23 Chapter 2 - System Hardware Section 200 - General Description EXTENSION CARDS Digital Extension Card - DEC (VB-44610) This card provides 8 digital circuits. Each circuit supports the Panasonic Digital Key Telephone, Digital Single Line Telephone, DSS/72, and EM/24. Supply voltage for the telephones is supplied by the digital circuits. This card can be installed in any flexible slot. Analog Extension Unit (VB-44520) This card provides 8 analog circuits. Each circuit supports standard analog telephone devices such as analog telephones, answering machines, fax machines, modems, cordless telephones, etc. The connected device(s) can be either pulse dial (rotary) or DTMF. Ringer circuitry is built into the card. A lightning arrester is built into the analog circuits. BRI Unit (S-point) (VB-44630) This unit supports Basic Rate Interface (2B+D:144 or 192kbps) for S-point ISDN. Each card provides 4 BRI circuits. This card can be installed in any flexible slot. The system supplies +40V to the ISDN terminal which is connected to S-point interface card. A lightning arrester is built into the BRI circuits. Primary Rate Interface Card (S-point)-PRI (VB-44540) Same card as T-point. One-Line SLT Card (VB-43702UK/HK) Analog Single Line device can be connected to DEC card through this interface card. OPTIONS MFR Card (VB-44110) The Multi-Frequency Receiver (MFR) card accepts dialled DTMF tones and determines the dialled digits. Each card contains 8 receiver circuits. This card can be installed in either an option slot or any flexible slot. A maximum of one card can be installed in a cabinet, with up to 6 cards in a fully configured system. 8-Party Conference Card (VB-44120) This card provides a set of 8-party conference circuit. (These are in addition to the 3-party conference circuits built into the CPC-96, TSW-288 and TSW-576.) This card is installed in a flexible slot. A maximum of one card can be installed in a cabinet, with up to 6 cards in a fully configured system. Built-In ACD Card (VB-44140) This card, combined with the Voice Processor Unit card (4 circuits) (VB-44160), provides simplified Automatic Call Distribution functions. MIS (Management Information System) reports can be output 24 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 2 - System Hardware from the RS232C port of the ACD card. The reports can be printed out by connecting a printer to the RS232C port. However, a PC and printer cannot be simultaneously connected to the RS232C (the RS232C cable must be used exclusively for one connection). Only one Built-In ACD can be installed in a cabinet. A maximum of two Built-In ACDs can be installed in a system. Built-In Voice Mail and Built-In ACD cannot be installed in the same cabinet, since they use the same flexible slots. Built-In Voice Mail Voice Storage Card (VB-44170) This is one of two cards required for Built-In Voice Mail. One or two Voice Processing Cards (VB44160 for 4 circuits; or VB-44150 for 8 circuits) are also required for Built-In Voice Mail. The Voice Mail Voice Storage Card provides most of the functions of Built-In Voice Mail, including hard disk storage of the voice data. Only one Built-In Voice Mail can be installed in a single cabinet. A maximum of four Built-In Voice Mails can be installed in a fully configured system. Don’t install the Voice Mail Unit from the top cabinet, otherwise the unit will be damaged by heat. Built-In Voice Mail and Built-In ACD cannot be installed in the same cabinet, since they use the same flexible slots. Voice Processing Card (4 circuits) (VB-44160) Two sizes of voice processing cards are available for use with the ICX. The VB-44160 voice processing card contains four voice processing circuits and can be used with Built-In Voice Mail and Built-In ACD. The other voice processing card, the VB-44150 Voice Processing Card, contains eight voice processing circuits and can only be used with Built-In Voice Mail. One or two voice processing cards (any combination of types) are required for Built-In Voice Mail. One VB-44160 four-port Voice Processing Card is required for ACD. Only one Built-In Voice Mail can be installed in a single cabinet. A maximum of four Built-In Voice Mails can be installed in a system. Built-In Voice Mail and Built-In ACD cannot be installed in the same cabinet, since they use the same flexible slots. Voice Processing Card (8 circuits) (VB-44150) Two sizes of voice processing cards are available for use with the ICX. The VB-44150 Voice Processing Card contains eight voice processing circuits and can only be used with Built-In Voice Mail. The VB-44160 voice processing card contains four voice processing circuits and can be used with Built-In Voice Mail and Built-In ACD. One or two voice processing cards (any combination of types) are required for Built-In Voice Mail. Only one Built-In Voice Mail can be installed in a single cabinet. A maximum of four Built-In Voice Mails can be installed in a system. Built-In Voice Mail and Built-In ACD cannot be installed in the same cabinet, since they use the same flexible slots. SCC Unit (VB-44181) The Service Circuit Card provides enhanced service functions such as two RS232C ports (9600bps), a Background Music input, and the external paging control. Only one Service Circuit Card can be installed in a system. RS232C port: ICX-35-200 2 ports (maximum 9600bps) ICX35/May/1999 25 Chapter 2 - System Hardware Section 200 - General Description BGM input terminal: On/Off control of the external amplifier: Number of contacts for on/off control of external equipment: Maximum current of control board: 1 port (with RCA jack) One contact 5 contacts .25mA (total charge) Power Failure Transfer Unit (VB-43703) The four-line power failure transfer is designed to switch outside dial tone from the telephone company direct to a single line telephone when power is lost. The power failure transfer unit connects four SLTs to four CO lines. 1 Line SLT Adaptor (VB-43702) (HK,UK) By connecting the 1 line SLT Adaptor to the DEC/8 card, you can connect an SLT instead of an extension keyphone. One SLT can be connected to one 1 line SLT Adaptor unit. STATION EQUIPMENT Overview The full line of Panasonic ICX phone systems offer a wide variety of critically acclaimed telephones. All telephones work with all models of ICX systems. As the user interface, the station instrument is a crucial element of the communications system. All ICX telephones are designed to provide easy access to system features and functions. A mixture of fixed and programmable feature keys allow the station to be specifically customized to accommodate the needs of each user. A wide variety of telephones are offered with different combinations of programmable keys, speakerphones, and liquid crystal displays to provide a complete solution to any telecommunication requirement. The advanced economic design and quality manufacturing assure longevity of the ICX system and stations, protecting the investment of the end-user. All telephones are designed with the following features: q Key lettering is a part of the key mold, making it impossible for lettering to fade or rub off. q Special film coating enables displays to be seen under extremely bright lighting conditions. q Adjustable display contrast levels adapt to different lighting conditions. q Adjustable base for 3 different LCD viewing positions. q Photo optic controlled hookswitch, which extends the life of the hookswitch. q Unique one-board design that allows for a more compact, durable product. q Special material separating the keys from the PCB reduces damage from liquid spills. q Built-in processors provide automatic identification when plugged in at any digital port, assuring instant operation. q Above-standard cords contain clamps to attach to the telephone’s base, alleviating stress on modular connectors. q Hearing-aide compatible. 26 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 2 - System Hardware q Headset compatible. q Built-in wall mounting capability in the base of the telephone. q Textured finish on selected high-contact areas reduces scratching and fingerprinting. q Moulded with an extremely durable, high-impact polymaterial for break resistance. q Telephone handsets allow easy installation of handset cord swivels. Model Options Panasonic offers a wide variety of options for telephones so that you can select the one that is just right for you. All display phones come with a built-in speaker phone. Hands-Free Answerback (HFAB, described in detail in Chapter 4 - Station Features) is standard on all phones except the Digital Single Line. Flexible Function (FF) keys containing dual-coloured LEDs are user programmable to access outside lines or execute system and station features. Listed below are some of the options available with the different models: • • • • • • • • • • 12 key-Standard 12 key-Speakerphone 12 key-Display Speakerphone 12 key-Large Display Speakerphone 12 key-Soft key Display Speakerphone 24 key-Display Phone 24 key-Display Speakerphone EM24-24 key Expansion Module DSS-72 Key DSS/BLF Digital Single Line telephone UK, HK, Indonesia, Malaysia: Taiwan: VB-44220TX VB-44221HK VB-44223TX/HK VB-44225TX/HK VB-44224HK/TX --VB-44233TX/HK VB-44310HK VB-44320HK VB-41200TX/HK VB-D411UK --VB-D411DSUK VB-D411LDSUK VB-D411DSVUK VB-D611DUK VB-D611DSUK VB-D311UK VB-D631UK VB-3011UK In addition to the above digital telephone module, the System supports the complete of the DBS proprietary VB-3411/3611 series telephones and VB3011 Digital SLT. The former DBS proprietary telephone are not available to connect to ICX systems without modification. Please consult to your order. MODEL DESCRIPTIONS Digital Single Line Telephone (VB-41200/VB-3011) Provides single line service on a digital telephone. Buttons include hold, on/off, Memory, redial, RECALL/FLASH and conference. Large message waiting light. Slide controls for volume adjustment. Does not support handsfree answerback on intercom. Requires one digital port. ICX-35-200 ICX35/May/1999 27 Chapter 2 - System Hardware Section 200 - General Description 12 Key Standard (VB-44220TX/VB-D411) Provides 12 flexible feature/line keys (dual coloured LED) and 10 personal speed dial keys. Supports handsfree speakerphone, off hook voice announce, and headsets. Requires one digital port. Wall-mountable. 12 Key Speakerphone (VB-44221HK) Provides 12 flexible feature/line keys (dual coloured LED) and 10 personal speed dial keys. Supports handsfree speakerphone, off hook voice announce, and headsets. No display. Requires one digital port. Wall-mountable 12 Key Display Speakerphone (VB-44223/VB-D411DS) Provides 12 flexible feature/line keys (dual coloured LED) and 10 personal speed dial keys with an integrated handsfree speakerphone and 2 line liquid crystal display(LCD). 4 programmable soft keys are included with the display to provide access to advanced system features. Supports handsfree answerback on intercom, off hook voice announce, and headsets. Requires one digital port. Wall-mountable. 12 Key Display Speakerphone with Voice Response (VB-44224/VB-D411DSV) Provides 12 flexible feature/line keys (dual coloured LED) and 10 personal speed dial keys with an integrated handsfree speakerphone and 2 line liquid crystal display(LCD). 4 programmable softkeys are included with the display to provide access to advanced system features. Supports handsfree answerback on intercom, off hook voice announce, and headsets. Requires one digital port. Wall-mountable. Internal circuitry for Voice Recognition feature. 12 Key Large Screen Display Speakerphone- (VB44225/VB-D411LDS) Provides 12 flexible feature/line keys (dual coloured LED) with a 7 line Liquid Crystal interactive display. The top line of the display contains 15 characters. The remaining 6 contain 16 characters per line. There are 10 softkeys to interact with the large screen display. User definable screens can be assigned to provide ultimate user-friendly flexibility. This telephone comes equipped with a built-in speakerphone for handsfree conversation on outside line calls and a handsfree answerback circuit for responding to 28 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 2 - System Hardware intercom calls. This telephone also supports off hook voice announce and headsets. Requires one digital port. This telephone is wall-mountable. 24 Key Display Phone- (VB-D611D) Provides 24 flexible feature/line keys (dual coloured LED) and 10 personal speed dial keys with an integrated handsfree speakerphone and 2 line liquid crystal display(LCD). Supports handsfree answerback on intercom, off hook voice announce, and headsets. No Speakerphone. Requires one digital port. Wallmountable. 24 Key Display Speakerphone (VB-44233/VB-D611DS) Provides 24 flexible feature/line keys (dual coloured LED) and 10 personal speed dial keys with an integrated handsfree speakerphone and 2 line liquid crystal display(LCD). Supports handsfree answerback on intercom, off hook voice announce, and headsets. Requires one digital port. Wall-mountable. 24 Key Expansion Module (VB-44310/VB-D331) Provides 24 flexible feature/line/Direct Station Selection (DSS)/Busy Lamp Field (BLF) keys (dual coloured LED).This unit is used in conjunction with a digital station. Comes equipped with a joining bracket to connect it to the telephone to give the appearance of one complete unit. Requires one digital port. Wall-mountable. Includes elevation supports. ICX-35-200 ICX35/May/1999 29 Chapter 2 - System Hardware Section 200 - General Description 72 Button DSS/BLF (VB-44320/VB-D631) Provides 72 flexible feature/line/Direct Station Selection (DSS) Busy Lamp Field (BLF) keys (dual coloured LED). Normally used in conjunction with attendant console positions, but can be used for any extension port. Comes equipped with a joining bracket to connect it to the attendant telephone to give the appearance of one complete unit. Requires one digital port. Wall-mountable. Includes elevation supports. OPTIONAL TERMINAL DEVICES Voice Recognition Unit Adapter (VB-44101) Working in conjunction with the 12 key Display Speakerphone with Voice Response Telephone (VB44224), this adapter adds voice response functions to the telephone. The user can program the telephone to automatically dial numbers based on the user’s voice commands. PC Phone (VB-44332) The PC Phone is designed to replace an extension phone, adding telephony capability to a desktop PC. It is comprised of a PC card installed inside the computer; application software; and various connections to the computer (e.g., handset, headset, etc.). The PC Phone then plugs into a ICX extension port, and becomes a sophisticated “on-screen” phone for the end-user. For more information, see Chapter 5 - Special Applications. PC Attendant Console/96 (VB-44330) This is one of two PC Attendant Consoles offered by Panasonic; both consoles are designed to replace an Attendant phone and add telephony capability to a desktop PC. The PC Attendant Console/96 is a 2-port solution that is equivalent to one key phone (either a 24-key small-display phone, or a 12-key large-display phone) with one DSS/72; it can monitor up to 96 extension ports. For more information, see Chapter 5 - Special Applications. PC Attendant Console/384 (VB-44331) This is one of two PC Attendant Consoles offered by Panasonic; both consoles are designed to replace an Attendant phone and add telephony capability to a desktop PC. The PC Attendant Console/384 is a 6-port solution that is equivalent to one key phone (either a 24-key small-display phone, or a 12-key large-display phone) with five DSS/72 consoles; it can monitor up to 384 extension ports. For more information, see Chapter 5 - Special Applications. 30 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 2 - System Hardware TELEPHONE KEY LAYOUT 12-Key Small-Display Telephone key layout Small-Display Telephone Features No. Feature Description 1 Message Waiting Indicator Indicates that you have a message. 2 Display Displays information about the phone’s status, menus, and dialling directories. 3 MODE Key Used to change display modes from Default Mode to Speed Dial Mode or Extension Directory Mode. 4 5 END Key Used to exit Directory Mode and return the display to Default Mode. Soft Keys Used to select speed dial directories, or extension numbers. ICX-35-200 ICX35/May/1999 31 Chapter 2 - System Hardware No. Section 200 - General Description Feature Description 6 PROG Key Used to program Flexible Function (FF) and one-touch keys, to adjust ringer volume, and to send a flash signal. Depending on the setup of your system, may also be used to transfer calls. 7 CONF Key Used to establish conference calls and to check FF key and onetouch features. 8 One-Touch Keys Used to make outside calls or to access system features. 9 Flexible Function (FF) Keys Used to access outside lines or to access system features. 10 DND/CF Indicator Indicates that Do-Not-Disturb (DND) or Call Forwarding is set. 11 EXT Indicator Lights when you are on a call and flashes when you hold a call. 12 MIC Indicator Indicates that your microphone is activated. Lights solid when your hands-free microphone is activated. 13 ON/OFF Indicator Lights when the ON/OFF key has been pressed. 14 FL/R Key Used to end an outside call and to either restore outside dial tone or switch to external dial tone status without hanging up the receiver. 15 REDIAL Key Used to redial the last number dialed. 16 MEMORY Key Used to access speed dialing or enter account codes. 17 ON/OFF Key Used to make a call without lifting the handset or to turn the speaker on and off. 18 LINE Key Used to seize a free line from MCO outgoing group. 19 VOLUME Key Used to adjust the level of tones, background music, ringing, receiver volume, and display contrast. 20 HOLD Key Used to hold calls, to retrieve held calls, and to complete FF key programming. 21 Microphone Used to talk to another party without using the handset. 22 Speaker Outputs tones and voice at your extension. 32 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 2 - System Hardware 12-Key Large-Display Telephone key layout Large-Display Telephone Features No. Feature Description 1 Message Waiting Indicator Indicates that you have a message. 2 Display Displays information about the phone’s status, menus, and dialing directories. 3 Soft Keys Used to select menus, directories, speed dial numbers, and to access call-handling features. 4 PROG Key Used to program FF and one-touch keys, to adjust ringer volume and to send a flash signal. Depending on the setup of your system, may also be used to transfer calls. 5 CONF Key Used to establish conference calls and to check Flexible Function (FF) and one-touch key settings. ICX-35-200 ICX35/May/1999 33 Chapter 2 - System Hardware Section 200 - General Description No. Feature Description 6 MIC Key Used to turn on the microphone to answer back with hands-free. 7 MENU Key Used to return to the default Main Menu screen which contains the following items: • Personal Dial • System Dial • Extension • Function System • Function Ext 8 PREV Key Used to return to the previous screen. 9 NEXT Key Used to advance to the next screen. 10 Flexible Function (FF) Keys Used to access outside lines or to access system features. 11 DND/CF Indicator Indicates that Do-Not-Disturb (DND) or Call Forwarding is set. 12 EXT Indicator Lights when you are on a call and flashes when you hold a call. 13 MIC Indicator Indicates that your microphone is activated. Lights solid when your hands-free microphone is activated. 14 ON/OFF Indicator Lights when the ON/OFF key has been pressed. 15 FL/R Key Used to end an outside call and to either restore outside dial tone or switch to external dial tone status without hanging up the receiver. 16 REDIAL Key Used to redial the last number dialed. 17 MEMORY Key Used to access speed dialing or enter account codes. 18 ON/OFF Key Used to make a call without lifting the handset or to turn the speaker on and off. 198 LINE Key Used to seize a free line from MCO outgoing group. 20 VOLUME Key Used to adjust level of tones, background music, ringing, receiver volume, and display contrast. 21 HOLD Key Used to hold calls, to retrieve held calls, and to complete FF key programming. 22 231 Microphone Used to talk to another party without using the handset. Speaker Outputs tones and voice at your extension. 34 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 3 - System Features CHAPTER 3 - SYSTEM FEATURES OVERVIEW This chapter describes the numerous system-wide features that are available with the ICX. The first part of this chapter highlights the most popular features in alphabetical order. Following these highlights is a complete list of system features and the ICX versions to which they apply. POPULAR SYSTEM FEATURES AEC DISCONNECT Description: Analog staion ports can generate a positive disconnect (open loop) to devices that are attached to it upon hang-up. Benefits: • Allow quick disconnection from third-party voicemail or similar devices. ALPHATAGGING Description: SSD Name which is corresponding with ISDN or Analog Caller ID will be displayed on Key telephone. SSD000-2000 can be used. Caller ID Name has the priority than Alphatagging. Benefits: • Caller’s Name is displayed when receiving a call. ATTENDANT GROUPS Description: Many systems are designed with multiple answering positions to handle the various call traffic which exists within an organization. With this in mind, the ICX was designed to allow attendant groups to be set up to handle these calls. Whn ’0’ is dialed, the system will hunt through a pre-established list of extensions to make sure the call is answered. Benefits: • • Relief for attendants is automatically built-in. All calls will be answered. Applications: • Any organization that handles many calls throughout the working period. AUTO DAY/NIGHT MODE Description: The ICX system provides three different modes of operation. We call them Day 1, Day 2 and Night mode. Each of these modes can have a different Attendant as well as different ringing position assignments for extensions. The system can be programmed to automatically switch in ICX-35-200 ICX35/May/1999 35 Chapter 3 - System Features Section 200 - General Description and out of any one of these modes at a preset time each day. Weekends, holidays, and other special days can also be programmed with their own separate modes. Benefits: • Enables the system’s ringing and dialling capabilities to change automatically when the mode is switched. Applications: • • • Lines that need to be switched over to an answering machine or Voice Mail system after-hours Lines that require toll restrictions after-hours so unauthorized personnel cannot dial long distance Different mode for lunchtime operation AUTOMATIC ROUTE SELECTION (ARS) This feature enables the system to select the most appropriate route for an outgoing call (i.e., the cheapest one). Working in conjunction with Toll Restriction Service (TRS), the call can also be denied based on the TRS level for the station (or user) placing the call. There are three levels of ARS, based on the number dialled after the ARS access code: • • • Direct Route Selection. The simplest form of ARS routing. Directly selects the trunk group and (if programmed) modifies the dialled number by deleting some of the first digits dialled, and/or adding digits to the beginning or end of the dialled number. Route List Selection. A more complex routing method that includes up to 5 alternative levels of route selection, and includes a TRS check. Time List Selection. The most complex routing method that determines the appropriate route list based on the day and time. For “exceptions to the rule” such as holidays, up to 20 Special Days can be defined in programming with their own separate ARS routing methods. Itemized Codes (used when sending the calling extension’s number to the CO) and Authorization Codes (used when sending a system identifier code to the CO) can be defined in ARS programming, and entered as part of the digits automatically added to the beginning or end of the dialled phone number. (The user won’t even know these Codes are being dialled.) Forced ARS (where the user must dial an ARS access code to be able to dial-out) can be enabled/disabled via the Extension COS assignment. Benefits: • • • Lets the customer (management) control the routing of outgoing calls by defining the route to be selected. Provides an effective means of cost control for expensive long-distance calls. Provides greater security, as end-users don’t need to know the Itemized Codes or Authorization Codes used to place calls to the CO. CALL TRAFFIC REPORTING Description: Traffic data can be stored and printed for intercom calls, incoming trunk calls, and outgoing trunk calls. Benefits: • 36 Information can be used to evaluate CO line usage and control costs. ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 3 - System Features CALLER ID (CID) Description: Caller Identification (CID) is an optional service offered by your local telephone company which adds the following functions to a display phone: q LCD indication of caller information. Users can see calling number information displayed while the incoming call is ringing their extension. This includes ISDN digital messaging through the D-channel. q Log of caller information. The Call Log keeps a record of the last 10 CID calls received at an individual phone, and allows the user to view the Log and select from it to place a call. Up to 20 phones per cabinet can have the Call Log feature. q SMDR recording. CID information can be sent to the RS232C serial port so that it can be printed to a serial printer or call accounting system. q CID notice to CTI. CID information sent by the CO can be output to TAPI and other CTI devices. Benefits: • • Allows users to handle calls more efficiently by knowing who is calling before they answer. Enables users to return calls that ring unanswered at their phones. CLASS OF SERVICE (COS) RESTRICTION Description: Specific feature restrictions can be placed on extensions or on trunks. There are up to 16 definable classes of service for extensions, and 16 more for trunks. If no COS is assigned, all features are allowed. Benefits: • Allows users to have telephones more customized to their needs. Applications: • Users with Single Line Telephones (SLTs) or those who need to limit access to various features on selected telephones COMPUTER TELEPHONY INTEGRATION (CTI) Description: For desktop computer-driven applications on a station-to-station basis, the Panasonic ICX offers powerful computer/phone integrations for the Attendant position (via our PC Attendant Console) as well as end-user phones (via our PC Phone). For more information about these CTI applications, see Chapter 5 - Special Applications in this document. Benefits: • Enables customers to operate more efficiently by taking advantage of the latest telephone and computer convergence. These industries are coming together to offer a more intelligent and streamlined way to do business. Applications: • • ICX-35-200 Control and pull up information on your “on-screen” phone based on caller information Allows computer applications to control telephone operation ICX35/May/1999 37 Chapter 3 - System Features Section 200 - General Description CONFERENCING Description: A user can conference up to three parties per conference or with additional hardware, up to eight parties per conference. Since the system is digital, there is no internal dB loss. However, additional dB gain/loss settings can be programmed for conference calls. The ICX offers two types of conference calls. With 3-party conferencing, there is a maximum of 2 outside lines per conference. With 8-party conferencing, one extension and up to 7 outside line parties can conference-in. Benefits: • • • Enables users to create their own conference calls without the use of auxiliary equipment. Saves time and money associated with conferencing geographically separated employees/customers. Using same operation, switching over from 3-party to 8-party conference and the other way round is available. Applications: • System accommodates up to eight simultaneous three party conference calls. (The Busy Override function can be used to set up conference calls.) DATA SECURITY Description: Data Security makes it possible to prevent interruptions on a phone. This feature is often used when the phone is hooked up to a modem, but it could also be used for confidential or sensitive calls. Data Security can be implemented for all phone usage, or it can apply only to outside line use. Benefits: • • Ensures confidentiality on important calls. Protects data transmissions from being interrupted or cut off. Applications: • • Modem phones Sensitive accounts (i.e., lawyers, doctors, etc.) where confidentiality is important DELAYED RINGING Description: An incoming or transferred call as well as intercom calls can be programmed to ring at a secondary answering position if the call rings the primary answering position more than a specified length of time. The call can be programmed to ring at one or more delay ringing positions (including phones with BLF keys). Benefits: • Ensures that a call does not go unanswered or ring for an extended period of time. Applications: • 38 Any company that experiences short, temporary periods of high traffic and needs to ensure that calls are answered ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 3 - System Features DIRECT INWARD SYSTEM ACCESS (DISA) Description: Any number of CO lines can be assigned to DISA lines which after being accessed, will enable the incoming caller to dial any extension within the system. Or, if the proper security code is entered, the caller will be able to access outside lines. Remote programming can also be done over these lines after entering a password. Benefits: • Allows internal personnel to access the system without tying up the attendant or other lines coming into the system. Applications: • • Field sales people, repeat customers, etc. DIRECTORY NUMBER Description: Directory Number (DN) allows extension numbers to be used on a key basis. The same DN may be assigned to multiple keys on the same telephone and to keys on other telephones. There are two types of DNs. • Primary Directory Number(PDN): A telephone’s extension number is assigned to a key on the same telephone. Up to three appearances of the PDN may be assigned to keys on a key telephone. • Non-Primary Directory Number (NPDN): A DN is assigned to an FF key on another telephone. Up tp three NPDN appearances of the same DN may be assigned to keys on a telephone. A telephone may only have one PDN(on up to three keys) but may have multiple NPDNs with up to three appearances of any one NPDN. Benefits: • Maximum four extension incoming call can be handled. Applications: • DISTINCTIVE RINGING Description: Distinctive CO line ringing patterns can be set up for each extension, so the user can tell which trunk is ringing. If no distinctive ringing is assigned, then the ringing pattern of the CO line will be heard. Also each extension can specify the different ring pattern and frequency from other extensions to distinguish which extension is ringing. Benefits: • Allows users to recognize the ring of their individual telephones or of the group of telephones that are in their group. Applications: • ICX-35-200 Companies with separate departments or large, open bullpen areas ICX35/May/1999 39 Chapter 3 - System Features Section 200 - General Description FLEXIBLE DIAL PLAN Description: The ICX’s dial plan is flexible. This means that the system comes with a default set of feature codes, which can be changed. (For example, the default Call Forward-All Calls feature code is 721. But you can change it to 7, or 2#, or ***, or anything else between 1 and 4 digits long.) It also means that you can have two different sets of feature codes for each system, dividing extensions into two different groups (for example, SLT phones can have a different set of feature codes from digital extensions). Each extension can be assigned Dial Plan #1 or Dial Plan #2. Benefits: • Analog and digital phones can each have a unique set of feature codes. Applications: • When the ICX replaces another PBX system, the ICX feature codes can be programmed to match the old PBX’s codes (one less thing for end-users to learn) FLEXIBLE RINGING ASSIGNMENT Description: Ringing assignment is completely flexible so any CO line can be assigned to ring at any station with a line-appearance key. This ringing assignment can differ in Day 1, Day 2, and Night modes depending on user requirements. In addition, Virtual keys can be used for second, third, etc. ringing positions on a single phone. Benefits: • • Assures coverage for outside lines, increasing customer satisfaction. Allows for customization of the system in order to meet a wide variety of applications. Applications: • • Any organization that is separated from main answering position Departments that continue operations after receptionist switches system into Night mode can continue to make and receive calls “HOWLER” TONE Description: If any phone is unintentionally left off-hook, the phone will emit a “howler” tone so someone nearby will notice and hang it up. This feature can be enabled/disabled system-wide, and the timer for it is also programmable. Benefits: • Helps keep phones or trunk lines from being inadvertently tied up because someone didn’t put the handset back in the cradle. HUNT GROUPS Description: Calls can be automatically transferred to hunt groups, which consist of member positions #1 thru #20 to which extensions can be assigned (for example, Extension 201 is Member #1, Extension 314 is Member #2, Extension 268 is Member #3, ... Extension 107 is Member #20). For each hunt group, you can choose one of four different automatic hunting methods in programming: 40 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 3 - System Features q Pilot Terminal hunting. When a call is directed to the pilot number of the hunt group, Member #1 is tried first. Hunting proceeds forward through the sequential members to the end of the hunt group. If Member #20 (last member) doesn’t answer, the call then returns to Member #1 again, and the hunt cycle is repeated until a member answers the call. q Pilot Distributed hunting. When a call is directed to the pilot number of the hunt group, the next sequential member after the member who received the last call, is tried first. Hunting then proceeds forward from that member, through the sequential members to the end of the hunt group. If Member #20 (last member) doesn’t answer, the call then goes to Member #1, and hunting proceeds forward through the hunt group again. The hunting cycle (Member #1 thru Member #20) repeats until a member answers the call. q Circular hunting. This is for direct calls to member extensions (no pilot number involved). Starting at the member extension receiving the call, hunting proceeds forward through the sequential members to the end of the hunt group. If Member #20 (last member) doesn’t answer, the call then goes to Member #1, and hunting proceeds forward through the hunt group again. The hunting cycle (Member #1 thru Member #20) repeats until a member answers the call. q Switchback hunting. This is also for direct calls to member extensions (no pilot number involved). Starting at the member extension receiving the call, hunting proceeds forward through the sequential members to the end of the hunt group. It then returns to the receiving (originally called) member, and hunts backward through the members to the beginning of the hunt group. Then it returns to the receiving member again, and hunts forward. This returnforward/return-backward hunt cycle repeats until a member answers the call. The number of hunt groups available depends on how many cabinets you specify in programming (12 hunt groups per cabinet). Each hunt group can have its own unique characteristics such as hunting method, no-answer timeout/destination, etc. In other words, via programming you can control how long a Member will ring before the call moves to the next Member, and also how long before (or whether) the call will be transferred out of the Hunt Group to an extension or to another Hunt Group. Benefits: • • Allows calls to be distributed among a group of extensions where a group of people answer the same calls. Voicemail systems use hunt groups to distribute calls. Applications: • Customer service departments, sales & marketing divisions, technical support groups, etc. MULTIPLE DIRECT INWARD DIAL (DID) ASSIGNMENT Description: This feature allows a DID number to ring on more than one telephone through the use of virtual ports. Also, one telephone can have multiple DID numbers assigned to it. Benefits: • Improves coverage of DID numbers and allows more flexibility in how an end-user can program the numbers. Applications: • ICX-35-200 Executive suites, travel agencies, answering services ICX35/May/1999 41 Chapter 3 - System Features Section 200 - General Description RECALL TIMERS Description: The ICX is equipped with various system-wide recall timers that help direct unanswered (maybe forgotten) calls to someone who can answer them: q Start Recall from Hold - how long a call will remain on hold before recalling (ringing at) the extension, SLT, or Attendant that put it on hold. Each of these destination types has its own separate recall timer. q Start Recall from Transfer - the maximum amount of time a transferred call will ring unanswered before it goes back (starts ringing at) the phone that made the transfer. Attendants have their own Transfer Recall Timer, separate from extensions and SLTs. q Recall Duration - how long a recall will ring before reverting to the default phone position (usually the Attendant). q Reversion Duration - how long a reverted call rings the Attendant Group before being disconnected (this can be set to “ring indefinitely”). Benefits: • Improves call handling efficiency and ensures that held/transferred calls will not be lost or forgotten. SLIDE RINGING Description: This is a type of delayed ringing for CO line FF-keys. You can program a CO line to ring incoming calls on certain phones first, then (if they remain unanswered) have them start ringing on phones that have a CO line FF-key appearance for that trunk. You can enable/disable this feature on individual extensions and individual trunks. You can also set a timer for determining when Slide Ringing begins on the FF-keys. Benefits: • Provides delayed ringing for multiple line-appearance calls. STATION MESSAGE DETAIL RECORDING (SMDR) Description: By attaching a serial printer to the RS232C port, a detailed record of all incoming and outgoing calls, can be kept for future reference. Through programming, the titles for each page can be removed to allow for connection to call accounting services. The following is an explanation concerning the output format and display contents for call data: 42 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 3 - System Features SMDR Output Data Format Format #1 T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd aaaaaaaaaa vvvvH 3 2 1 4 6 5 7 8 12 Format #2 T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd aaaaaaaaaa vvvv 1 2 3 4 5 6 7 8 dddddddddddddddd cccccccc MM:SSH 9 10 11 12 Condition Code: INCOMING CALLS: I D h N S t A Incoming Call DID Incoming Call Hold Incoming Call Network Incoming Call DISA Incoming Call Transfer Incoming Call OUTGOING CALLS: F H L O T W Call Forward Outside Hold Outgoing Call LCR Outgoing Call Outgoing (non-LCR) Call Transfer Outgoing Call Closed Numbering Outgoing Call Abandoned Incoming Call Call Start Time (Month/Day, Hour:Minute:Second) Call Duration Time (Hours:Minutes:Seconds) Trunk User No. (Internal Line No. 0 to 9999, or Trunk No. C1 to C576) Trunk No. (1 to 576, or *1 to *576 when trunk is disconnected while the call is on hold) Dialed No. (24 digits max., including 0-9, *, #. Hidden numbers will appear as * instead of digits. Format #2 only: “I” precedes digits for incoming calls. Security/Access Codes will not appear as dialed digits.) Account Codes (Unverified: 10 digits max., or Verified: either first 4 digits, or Code Progmming Table No. V001-V500) DISA Security Code (Pgming Table No. D001-D016) Caller Data (Format #2 only) ISDN Charge Data (Format #2 only -- Not Used/for future use) Call Ringing Duration (Format #2 only; includes abandoned calls) Carriage Return Line Feed NOTE: Centrex and PBX codes, DISA security codes, and ARS access codes will not appear as dialed digits. ICX-35-200 ICX35/May/1999 43 Chapter 3 - System Features Section 200 - General Description If the Caller ID Feature is installed and enabled, “Private” will appear for calls with restricted Caller ID display. “Out of Area” will appear for long-distance calls that do not provide Caller ID information. Benefits: • • • • • Provides accounting management tool for allocation of telephone expenses. Identifies areas for system or feature upgrade. Provides customer with record of telephone usage which can be used in making budgetary and planning forecasts. Prevents telephone abuse and misuse by identifying unauthorized outgoing calls. Provides personnel evaluation tool to measure amount of employee’s time spent on the telephone. Applications: • Customers whose operation requires call tracking capabilities (e.g., lawyers, consultants, etc.) STATION DISTINCTIVE RINGING Description: Extension basis, the different ringing pattern and frequency can be selected. This feature is available for Key telephone and DSLT. Benefits: • Not only Trunk basis, also Extension basis distinctive Ringing Assignment is available. Applications: • SYSTEM SPEED DIALING (SSD) Description: The system can store anywhere from 80 to 800 SSD bin numbers that can be accessed by any user. Selected users can program the SSDs on their extension phones (the phones can be enabled for it in programming). The phone numbers stored inside the SSD bins can be up to 24 digits in length. End-users can “chain” up to 6 SSDs togessther inside a PSD (Personal Speed Dial) bin, to handle phone numbers that are longer than 24 digits. On a proprietary telephone, the SSD numbers would be accessed by either pressing a programmed Flexible Feature (FF) key, or by dealing “MEMORY” and the SSD bin number (0079 or 000-799). Or, on display phones, a user can select an SSD to dial by displaying an SSD Index, showing a list of current SSDs in the system. Individual phones can be programmed to display (or not display) the phone number being dialled when the user enters the SSD bin number to place the call. SSDs can be used to override toll restriction, if allowed in system programming. Benefits: • Saves time and increases productivity by allowing the user to use abbreviated dealing to access frequently called numbers. Applications: • 44 General business environment where many people call the same locations or customers ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 3 - System Features STATION TIMER CLASS Description: Depends on Extension Timer Class, the timer for Hold Recall, Transfer Recall, Extension Call Park recall, Call Forward No Answr Timer can be programmed. Maximum 8 extension Timer Class are available. Benefits: • Extension basis, different timr can be selected. Applications: • TOLL RESTRICTION SERVICE (TRS) Description: TRS lets you control user access to outside lines on a per-station and per-line basis. It can be combined with ARS to block calls based on the number dialled, the outside line used, the extension phone used, the time of day (via Day, Night and Night 2 modes), and/or the day of the week/month/year. q A TRS Class can be assigned to each extension and trunk. Up to 50 different TRS Classes are available. q Each TRS Class is then assigned to a TRS Level. It is this Level that is used as the basis for allowing/restricting calls. q There are 10 TRS Levels available. Level 0 denies all calls. Levels 1-8 can be partially restrictive per assignments. Level 9 allows all calls. q TRS can restrict the number of digits dialled (1-20 digits, or no limit). q TRS can restrict the use of SSDs for outdialing, based on TRS Class assignments. Either all SSDs or a range of them can be restricted. q TRS can also restrict the dialling of * and #, again based on TRS Class assignments. q The same phone can have different TRS restrictions during Day and Night modes. Benefits: • • Controls toll calling expenses by allowing the customer to define an individual station’s capability to use outside CO line groups. Prevents toll calling abuse by providing automatic blocking of calls placed to restricted phone numbers. Applications: • • Cost-conscious customers who wish to control telephone expenses UNIVERSAL NIGHT ANSWER TO PAGE Description: During night mode, Universal Night Answer(UNA) sends incoming calls for selected trunks to ring external paging speakers. Universal Night Answer calls can be picked up from any extension, provided the extension’s Class of Service (COS) allws UNA answer. ICX-35-200 ICX35/May/1999 45 Chapter 3 - System Features Section 200 - General Description Benefits: • Even in Night Mode, some one can asnwer for incoming call. Applications: • WALKING TRS Description: A user can use his or her calling privileges at another extension by entering a 4-digit (0-9) ID code. This enables the other extension to temporarily have CO line access capabilities which are defined by the Toll Restriction Service (TRS) data of the user’s extension. When the user hangs up the telephone, the extension returns to its original TRS type. (This allows a user to make a call from a telephone that is normally restricted, such as a warehouse phone or lobby phone.) NOTE: The Walking TRS code must be programmed at the user’s extension before it can be entered at a different extension. The same code can be programmed on multiple extensions. The entered Walking TRS code will show up on the SMDR report as: “Wnnnn” (W means Walking TRS code; nnnn is the 4-digit code). Since a phone can have a different TRS Class assignment during Day, Night and Night 2 modes, the Walking TRS codes will follow these assignments. So, for example, long-distance calls can be allowed on the phone during the day, but restricted at night. Benefits: • Allows a telephone to be restricted, but still allows certain users to override the restriction. Applications: • Warehouse telephones, waiting area, etc.Warehouse telephones, waiting area, etc. ZIP MODE Description: Zip mode automatically answers calls when operating a Key Telephone in headset mode. Benefits: • Useful for Telephone operators. Applications: List of Available System Features 46 System Feature Notes Alarm Ringing to alert other users of unanswered calls Alarm Tone to alert the user of a lengthy CO call Analog (AEC) Disconnect Signal for quick-disconnect from 3rd-party Voice Mail systems Analog Device Compatibility to support analog telephone devices Attendant Group up to 20 phones per Att.Group; each system mode (Day1, Day2, and Night) has its own Att.Group ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 3 - System Features System Feature Notes Auto Day/Night Mode system automatically switches models at preset times Automatic Route Selection (ARS) least cost routing Automatic Trunk-to-Trunk Transfer automatically connect two outside calls together Background Music (BGM) / Music-on-Hold (MOH) Separation a different music source for each Battery Backup can support the phone system for up to 30 minutes at a time Behind PBX/Centrex Compatibility BLF Ringing FF-keys can be programmed to represent other extensions Building Block Configuraiton up to 6 cabinets per system Built-In 2-Way Voice Mail with 2-way call recording/storing capability Built-In ACD basic Automatic Call Distribution functions Call Progress Tones dial tone, busy tone, ringback tone, error tone, confirmation tone, splash tone Caller ID LCD Display, Call Log, CTI, SMDR (available on display phones only) Centralized Attendant one Attendant position for all extensions in a tie-line network Centralized Voice Mail one VM system serving multiple PBXs in a tie-line network Class of Service (COS) CO/Tie-Line featrue, Extension feature, Extension Timer, Extension-to-Extension and Trunk-to-Trunk restriction Closed Numbering for networking systems together CO Trunk Interface DID(HK), AC15(UK), E&M Wink-Start(HK/TW), Loop-Start, ISDN BRI and PRI, Q-sig Computer Telephony Intefration (CTI) Capabillity TAPI, PC Phone, PC Attendant Conferencing 3-party to 8-party conferences, including up to 7 outside lines, 2-party private conversations during a conference Data Security for SLT devices Delayed Ring separate controls for Day/Night Modes Digital Pad Settings for Volume Adjustment dB volume adjustments vetween different connections DID/DNIS (Direct Inward Dial/ Dialed Number Identification Service) Delayed ringing, direct to Voice Mail, multiple-ringinr, name display, night ringing assignments DISA (Direct Inward System Access) Outside callers dialing-In on a DISA trunk can use internal features such as paging, transfer, outside-line access, etc. Up to 16 DISA Security Codes can be assigned for outsideline access, each Code with its own TRS Class of Service. Distinctive Ringing for both individual Co lines and stations Door Box Connection CO connection Doorphone Visitors at a looked outside door can call a user, who can open the door by dialing a code on the desktop phone. Flexible Numbering 1-4 digits in Extension Nos,; changeable Feature Access Codes ICX-35-200 ICX35/May/1999 47 Chapter 3 - System Features 48 Section 200 - General Description System Feature Notes Flexible Station Functions (availabel on large-display phones only) Flee Slot Configuration most cards can be installed in any flexible slot Hot Line up to 20 phones can be programmed to automatically call another extension or SSD when the user goes off-hook Howler Tone an alarm for abnomally long off-hook/dial-tone conditions Hunt Groups Pilot No.; Circular/Distributed/Switheback/Terminal hunting; Attendant Hunt Groups; Extension Hunt Groups ISDN (Integrated Services Digital Network) T-point/S-point BRI and PRI Maintenance local and remote MCO Tenant Groups trunk groups can be assigned to different phone areas within the same system, for outside-line access and incoming calls Memory Backup on-site or via remote computer Multiple Ringing the same trunk call ringing on multiple pones via DSS/BLF keys, CO/MCO keys, and Directory Numbers (up to 3 PDNs and 3 NPDNs per phone) MOH (Music-On-Hold) external and internal sources Non-Blocking Architecture all extensions/lines available for use at the same time Page Zones up to 5 external/10 internal page zones per system; UNA calls over paging system (all or per-zone) PC Based Programming PC Customized Tool (proprietary) Port/Channel Close trunk/extension ports can be disabled for use Power Fall Transfer Up to 4 SLT phones can automatically receive dial tone from a trunk line in the event of a power failure Power-On Maintenance for extensions and trunks Privacy includes privacy Release Private Netwokng (AC15/E&M, Q-sig) two or more PBXs in different locations, connected together in a tie-line network Program Data Output for maintenance/trouble shooting Recall Timers system-wide or station-specific Slide Ringing delayed ringing for FF-key line appearances Soft Key Operation (available on display phones only) Speed Dialing (SSDs/PSDs) 2-digit or 3-digit SSD codes (up to 80 or 800 per system); 2-digit PSD codes (up to 20 per phone) Station Lockout to limit use of your phone by others when you are away from your telephone Station Message Detail Recording (SMDR) includes abandoned calls Station Name Assignment up to 10 characters each System Fault Recording Bus Monitor; storing/printout via programming System Speed Dial (SSD) up to 800 SSDs per system; name assignments for display phones; rol restriction override ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 3 - System Features System Feature Notes Tandem Connetion E&M and AC15, Q-sig Telephone Programming (available on display phones only) TRS (Tall Restiction Service) Outgoing calls can be allowed/blocked based on the path (originating ext.-to-seized-trunk) and dialed digits Traffic Measurement trunk (separate inbound/outbound) and intercom call traffic; 30-minute interval storing/printout via programming Trunk Groups inbound and outbound; up to 99 groups per system; 96 members/cabinet in each group; MCO trunk group chaining Trunk Name Assignment (available on display phones only) UNA (Universal Night Answer) incoming calls ringing over the paging system Virtual Ports for multiple ringing, floating park, etc. Voice Mail Intefration built-in and 3rd-party analog/digital Walking TRS cods for overriding TRS on a phone ICX-35-200 ICX35/May/1999 49 Chapter 3 - System Features 50 Section 200 - General Description ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 4 - Station Features CHAPTER 4 - STATION FEATURES OVERVIEW soft keyssoft keysICXThis chapter describes the many features that end-users can perform on ICX station phones. Some of the most popular functions are highlighted below. A complete list of Station Features is included at the end of this chapter. POPULAR SYSTEM FEATURES ABSENCE MESSAGE Description: Extension users can leave text messages on their phones when they are away. When the unattended extension is dialed, the text message displayes on the callr’s phone. Any one of the following mesages can be selected. Benefits: • Caller can know the reason why the receiver cannot asnwer for the incoming call. ACCOUNT CODE CAPABILITY Description: This feature works with Station Message Detail Recording (SMDR). During a phone call, a station user can silently enter an accounting or client billing code. The entered Code will display on the phone’s LCD as it’s dialled, so the user can tell it’s being registered. Then later, the SMDR reports will show the Code dialled for each call, and even sort the report by these Codes. There are two different types of account codes you can use in the ICX: Non-Verified Account Codes Non-Verified Codes aren’t checked by the system for validity; the user can enter anything from 1-10 digits long. Individual phones can be programmed to accept forced Account Codes (the user must enter a code for every call) or voluntary Account Codes (the user can enter a code, but doesn’t have to, for each call). Non-Verified Account Codes can be assigned to incoming and/or outgoing calls. For incoming calls, the user can enter the Code one-time during the call. For outgoing calls, the user either enters the Code before accessing an outside line (for forced Codes), or one-time during the call (for voluntary Codes). Verified Account Codes Verified Account Codes entered by phone users must match a 4-digit code that has been preprogrammed into an Account Code Table. (It is possible to enter up to 10 digits for a Verified Account Code; however, only the first 4 digits will be used to verify the code.) These codes can also be either forced or voluntary. You can program these codes with their own Toll Restriction Service (TRS) Class assignment so that, when entered, they will override the extension’s TRS Class. Thus, Verified Account Code users can “float” from phone to phone, placing calls that would normally be restricted on that phone. ICX-35-200 ICX35/May/1999 51 Chapter 4 - Station Features Section 200 - General Description Benefits: • • • • Provides a way to allocate telephone expenses (outgoing calls) to specific clients/ departments as a cost accounting tool. Doesn’t limit the expense allocation by phone; the Account Codes are specific to the phone users, not to the phones. Displays the entered Account Code on the phone’s LCD, allowing the user to verify it immediately. Provides record-keeping confidentiality by allowing the user to enter the Account Code while the call is in progress, without interrupting the conversation or showing any other indication to the outside party. Applications: • • Customers who need to track outgoing calls so they can bill clients such as lawyers, accountants, etc. Customers who allocate phone call expenses by project ALARM RINGING Description: If an incoming trunk call rings unanswered for a (programmable) period of time, the call’s ringing pattern and dB level changes automatically so users can tell which calls have been ringing longer. You can program the pattern and level of the ringing. You can also enable this feature on some trunks, and disable it on others. Benefits: • Users can distinguish between calls that have been ringing longer than others. Applications: • Noisy office environments; heavy call traffic ALARM TONE FOR LENGTHY CALLS Description: If a user is on a phone call for a long time, an alarm tone sounds intermittently in the handset receiver. This feature can be turned on/off system-wide in programming. If you turn it on, you can also enable/disable individual phones and trunks for it, as well as programming the amount of time before the alarm goes off. Benefits: • The ICX can automatically monitor call duration, and let users know when they’ve been on a phone call too long. ATTENDANT CALLING Description: With this feature, multiple phones can serve as Attendant consoles via a programmed Attendant Hunt Group. When a phone user dials “0” to reach an operator, the first Attendant member phone in the Hunt Group rings. If it continues to ring unanswered, the call goes to the next Attendant member; and so on. Or you can program some of the members to ring simultaneously. Up to 20 extensions can be members of the Attendant Hunt Group. You can program a different Attendant Hunt Group to ring during Day1, Day2, and Night mode. If someone dials the member’s actual extension number, the call won’t enter the Hunt Group. 52 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 4 - Station Features Benefits: • • The Attendant position isn’t limited to just one phone. Different phones can act as the system operator position, depending on the time of day. Other phones can serve as backup positions for the Attendant phone. AUTO-REPEAT DIALLING Description: If a user places an outside phone call and gets a busy tone, he/she can stay on the line and press REDIAL. The ICX will automatically hang up, reseize the trunk line, redial the call, and wait to detect busy or answer while the user is waiting. If it’s still busy, the system will try again (at programmable intervals) until the called party answers, the user hangs up, or 14 more redials are attempted. You can turn this feature on/off for individual extensions, and also enable/disable it on individual trunks. You can also program the amount of time the system waits to detect busy or answer, as well as the interval between redial attempts. Benefits: • An automatic feature that helps phone users save time and reduce dialling errors. BACKGROUND MUSIC (BGM) Description: Users can set their phones to play Background Music on-speaker while the phone is idle. If the phone receives a call, or the user goes off-hook, BGM will go away until the phone becomes idle again. BGM can be turned off by dialling the same code that turned it on. BGM can have a different sound source than Music-On-Hold (MOH) (what callers hear when they get put on hold). Applications: • One sound source for employees (BGM, typically music), another for callers (MOH, such as recorded advertisements). BUSY OVERRIDE (“BARGE-IN”) Description: An extension user can barge into a call on another extension, whether it’s an outside or intercom call. Phones set to Do-Not-Disturb (DND) can also be barged into; see DO NOT DISTURB for more information. When a barge-in occurs, a 3-party conference call is created; all three parties can hear each other and talk to each other. There are two ways to barge-in on a call: q Extension Busy Override, where the user dials the extension, gets busy tone, and dials a code to barge-in. q CO Key Busy Override, where the user presses the lit CO line key on his/her phone that represents the call in progress. You can program the ICX to send an alert tone to all parties when the barge-in occurs. You can also allow/block the phone’s ability to perform this feature based on the phone’s Class of Service assignment (see CLASS OF SERVICE for more information). Benefits: • ICX-35-200 Allows operators, secretaries, bosses, etc. to interrupt calls in progress with urgent information or other calls that need to be answered. ICX35/May/1999 53 Chapter 4 - Station Features • Section 200 - General Description Provides a way to establish a 3-party conference between two users and an outside party, or between three users. CALL DURATION DISPLAY Description: The length of a call in progress (minutes and seconds) is tracked and displayed on the phone’s LCD. Benefits: • Users can tell how long they’ve been on a call -- and what the SMDR report is going to show for that call. CALL FORWARDING Description: Call Forwarding allows users to automatically send their calls to another extension, to an outside line, or to Voice Mail. There are several different types of call forwarding to choose from (see chart below). All types can be set or canceled manually by the phone user. The user can also clear the phone of all of its Call Forward and DND settings with a single code. (Even if a telephone is in DND, a call can be transferred to it; the call will automatically go to the CallForward destination.) Users can also set/clear Call Forward settings on other extensions from their own phones. Call Forwarding Types Call Types to be Forwarded All Calls Busy No Answer Busy/No Answer Outside Benefits: • • Provides a way to pick up calls for absent personnel who are not part of a call coverage group. Allows for integration of Voice Mail systems. Applications: • • Sales, marketing, customer service, etc. Companies using Automated Attendant and/or Voice Mail CALL PARK Description: This feature is often used with Paging. It’s a type of transfer that doesn’t involve the phone ringing; you simply “move” the call to another location. There are two types of Call Park: q Virtual Call Park. Also known as Park Orbit. Users can park the call to a Virtual extension, and page the person to pick up the call from any extension by dialling a Park Pickup code and the orbit number. q Station Call Park. The call can be parked onto another (physical) extension, when the user wants to walk over to another desk and conduct the call from there. 54 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 4 - Station Features If the parked call isn’t picked up, a programmable timer determines when it will return to the original extension. Benefits: • • Better call handling capabilities. When a party cannot be reached at his/her phone, a user can “park” the call and page the party to pick up the call. CALL PICK-UP Description: Phone users can pick up calls ringing on another (single) extension, other (multiple-ringing) extensions, in an Extension Group, on a specific trunk, or in an MCO Trunk Group. Almost any type of call can be picked up, including DID/DISA calls, network calls, and voice intercom calls. Benefits: • Allows phone users to pick up calls, no matter where they’re ringing, without leaving their workstations. Applications: • • • Customers who need call coverage for unattended stations Organizations with department structure Customers who presently have a key system operating behind a PABX to provide group pick-up capability CALLBACK REQUEST Description: A phone can alert its master (the user) when another, busy extension becomes free. Say Extension “A” calls Extension “B” who is busy. “A” can dial a Callback Request code, hang up, and concentrate on other things. When “B” becomes free, “A” will ring. When the “A” user picks up the handset, the “A” phone will automatically ring the “B” phone. Benefits: • The user doesn’t have to keep redialing a busy extension. The phone does all the work. CALLER ID CALL LOG Description: The Call Log keeps a record of Caller ID calls to individual phones. The Call Log allow you to view Caller ID calls that have been sent to your phone and, if desired, return or call. per CCU, 20 extension can use this feature. Max. 10 logs per extension. CAMP-ON (CALL WAITING) Description: You can program phones to be able to “camp-on” calls to other extensions. This in effect “queues” the call onto a busy extension. On phones that are programmed for Automatic CampOn, put the call on hold, dial the extension to transfer the call to, and hang up. (For Manual Camp-On, users dial a Camp-On code before hanging up.) The busy extension will receive a splash tone in the receiver, and/or a confirmation tone on-speaker (both tones can be turned on/ off in programming). ICX-35-200 ICX35/May/1999 55 Chapter 4 - Station Features Section 200 - General Description To pick up a camped-on call, either hang up from the current call and then go off-hook again, or put the current call on hold. You’ll be automatically connected to the caller. Benefits: • Users only have to call a busy extension once. They don’t have to wait for the station to become free, or interrupt the current call, to transfer a waiting call to it. Applications: • • Any user who wants to be notified of another call, without the current caller being aware of it Attendants who don’t have time to wait for extensions to become free before transferring calls to them CONFERENCE CALLS Description: Users can include other parties in an existing call. The ICX offers 3-Party Conferencing which can consist of: q 1 extension + 2 CO lines q 2 extensions + 1 CO line q 3 extensions. There’s also 8-Party Conferencing with 1 exension and up to 7 exchange lines, or up to 8 extensions. This requires an extra Conference Card (VB-44120) installed in the ICX cabinet. Applications: • • Employees in separate buildings who want to hold meetings over the phone Telemarketing applications where a station user needs to conference-in a Supervisor for assistance DO-NOT-DISTURB (DND) Description: DND enables station users to stop all transferred intercom and CO calls from ringing their station, but still be able to make outgoing calls. Anyone who calls the DND station will hear a distinctive busy signal. But individual phones can be programmed with the ability to override DND settings on other phones. Benefits: • Enables a user to quickly and easily initiate privacy for important meetings, etc. DP-TO-DTMF SIGNAL CONVERSION Description: While on a DP (dial pulse) trunk, a user can switch to DTMF (dual tone multi-frequency) signaling by pressing the * or # key. DTMF signaling is required whenever additional digits are dialled after connecting to an automated answering system such as Voice Mail, Auto Attendant, etc. You can program the ICX to automatically change DP to DTMF tones based on incoming and outgoing timer programming. Benefits: • 56 Users can send DTMF signal to the other party (such as a bank computer or Voice Mail) to specify service numbers. ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 4 - Station Features Applications: • Users dialling into a Voice Mail or Auto-Attendant system on a DP trunk. They’ll need to switch to DTMF signaling to select Voice Mail options by dialing numbers on the phone when prompted. (for example, they’ll hear: “To reach Sales, press 1. To reach Purchasing, press 2.”) DSS/BLF KEYS Description: With the Direct Station Select/Busy Lamp Field feature, a phone’s FF-key can be programmed to represent another extension. The phone user can perform the following using DSS/BLF keys: q Monitor the extension’s current status. The DSS/BLF key will be lit red when the extension it represents is currently busy. It’ll flash when there’s an incoming call ringing to that extension. Or, it’ll be blank (unlit) while the extension is idle. q Call the extension. Just press the (unlit) DSS/BLF key to ring the extension. Or, transfer a call to the extension. No pressing Hold, no dialing the extension number, no transfer codes. Just press the DSS/BLF key. It’s that simple. q Pick up the extension’s calls. Again, just press the DSS/BLF key while it’s flashing. You’ll immediately connect to the caller. q Delay-ring the extension’s calls to your phone. After a programmable period of time, your phone will ring for the extension’s unanswered calls. Press the flashing DSS/BLF key to answer the call. Benefits: • • Users can monitor calls to other extensions, and answer them if no one else does. Users can transfer calls to an extension simply by pressing the DSS/BLF key for it. Applications: • Receptionists, secretaries, operators -- anyone who needs a quick and simple way to get calls to, and receive them from, other extensions DUAL-COLOR LEDS Description: Each LED key has dual colors underneath. Red is a busy CO line and green is the CO line you are speaking on. These dual colors are utilized to indicate busy or DND stations. Benefits: • • Lets users know what CO line they’re talking on, especially when they put the call on hold. Helps users monitor the status of stations (if the key is being used as a DSS/BLF). Applications: • • Systems that are designed as “squared,” and multiple lines appear on telephones Boss/secretary applications FLEXIBLE FEATURE KEYS (“FF-KEYS”) Description: Every FF-key on a telephone can be programmed by the end-user for a variety of one-touch features. The following is a list of some of those features: • Absence Messages • Account Codes ICX-35-200 • Call Park • Conferencing • Headset On/Off • Meet-Me Answer ICX35/May/1999 • Release Key • Speed Dialing 57 Chapter 4 - Station Features • • • • • Alarms Answer Key Barge-In BGM Call Forwarding Section 200 - General Description • • • • • Direct Appearing CO Lines Direct Call Pickup DND DSS/BLF Group Call Pickup • • • • • Message-Waiting Send Multiple CO Line Access Mute Key Night Mode Paging • • • • • Station Lockout Switch to Voice Calling Transfer Key Voice Mail Access UNA Pickup Benefits: • • Flexibility to custom-configure a telephone to suit the individual user’s needs. Easy one-touch feature access, instead of having to remember (and dial) codes. HANDS-FREE ANSWERBACK Description: Station users receiving an intercom call can answer a Voice call on-speaker, without picking up the handset or otherwise touching the phone. Individual phones can be initially set for Voice calling via the Extension COS (Class of Service) assignment in programming. Extensions can also be individually enabled or disabled for Send Voice Calls and Receive Voice Calls (again, via the Extension COS assignment). If a user begins a Tone call, he/she can switch to Voice calling by dialing “1”. A “splash” tone alerting the called party of the on-speaker condition can be enabled/disabled system-wide. Benefits: • Users can answer intercom calls without touching the phone. HEADSET CAPABILITY Description: A proprietary phone’s FF-key can be programmed for activating/deactivating Headset Mode on the phone. When it’s activated, all audio (including the speaker) is switched to the Headset jack, and the “RELEASE” and “ANSWER” buttons replace handset on/off-hook functions. During Headset Mode, headset users can activate Zip Mode(automatic answer of the next incoming call); the user will hear a short notification tone(double-beep) before connecting to the caller. Also, individual phones can be programmed to lower the dial-tone volume when the headset user accesses an outside line. Benefits: • Increases user efficiency by allowing headset operation from any proprietary telephone, eliminating the need to lift or hang up the handset. Applications: • Attendant position, customer service, etc. HOLD Description: With its Call Holding features, the ICX lets you control who can pick up a call on hold: q System Hold: Anyone can retrieve the held call from their own phone. q Exclusive Hold: Only the person who put the call on hold can retrieve it. q Floating Hold: A kind of System Park where the user can transfer the call to a Floating Hold key, and any phone with that key (set according to a programmable dial plan) can pick up the call. q Brokers Hold: A user can toggle between two calls by pressing HOLD (one call is current, the other is on hold). 58 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 4 - Station Features Benefits: • • You can limit the number of people who can pick up a call on hold. You can allow anyone to be able to pick it up, no matter where it’s put on hold. HOT DIAL PAD Description: A user can simply walk up to a digital phone and start dialing without picking up the headset. The call immediately switches to the phone’s speaker, and the entire call can be conducted on it. Of course, the user can pick up the hadset anytime to take the call off-speaker. This feature can be enabled/disabled on individual extensions in programing. There is no limitation on the number of digital phones that can have Hot Dial Pad. It’ll work whenever the phone is idle, has another call on hold, or is receiving a page.) Benefits: • Calls can be initiated hands-free (no handset required). Applications: • • Fast-paced environments Emergency-dial situations HOT LINE Description: Phones can be programmed to immediately connect to a preassigned extension or speed-dial number when somebody lifts the handset. (The user doesn’t dial any digits.) Applications: • Lobby areas, elevators, etc. (for example, a sign above the phone that reads “For assistance, pick up the phone”) MEET-ME ANSWER Description: With Meet-Me Answer, a user can answer a page from any extension without having to run to a certain phone. All the user has to do is pick up the handset on the nearest phone, and dial the universal Meet-Me Answer Code (the default Code is ##) to connect to the initiator of the page. Benefits: • • Users can answer their calls from any phone in the building. Attendants don’t have to chase people down to relay important messages. MESSAGE-WAITING/CALLBACK Description: This is similar to Call Waiting. The difference is, the called party isn’t as obligated to call you back when they get off the phone. The Message-Waiting LED will be blinking on the called party’s phone, and its LCD will also indicate the Message-Waiting callback request. The called party can go off-hook and press the MSG key to call you back. Or, he/she can ignore it. (The indications won’t go away, but they won’t interrupt anything else from happening on the phone, either.) ICX-35-200 ICX35/May/1999 59 Chapter 4 - Station Features Section 200 - General Description Benefits: • A more polite, less urgent way to ask someone to call you back, when they get a minute. Applications: • Voice Mail. Whenever the user gets a new message in his/her mailbox, this is how the phone lets them know. MUTE Description: Mute is often used as an alternative to putting a caller on hold. Say a station user is on a call. The boss walks up and start silently mouthing words to the user. Instead of putting the caller on hold, the user can press an FF-key programmed for Mute, to block audio to the outside party (or, if the call is on-speaker, press the MIC key). During that period MIC LED is blinking. The user can still hear the outside party. But the outside party can’t hear the user. Or the boss, who can now speak freely. The user can re-establish audio by pressing the FF-key or MIC key again. MIC LED is changed to solid Red. Benefits: • There is no indication to the outside party (other than silence) that he/she can’t hear the station user anymore. NAME ASSIGNMENT Description: The ICX lets you create a more user-friendly, personalized system by allowing various name assignments that will display on phone LCDs. You can assign names to: q CO Lines q DID/DNIS Numbers q Extensions q Extension Index q Personal Speed Dial (PSD) Codes q System Speed Dial (SSD) Codes q SSD Index Benefits: • Customizes the various system features to your specific needs. Applications: • Executive suites, doctors offices, travel agencies OFF-HOOK MONITORING Description: With Off-Hook Monitoring, a call can be conducted through the handset and on-speaker at the same time. After lifting the handset and placing/answering a call, the user can press the ON/OFF key to “share” the call on-speaker. The outside party can be heard both in the handset receiver and through the speaker. But the outside party can only hear the user talking through the handset. (The speaker won’t transmit.) This feature isn’t available during Headset Mode. Benefits: • 60 Others nearby (such as Supervisors) can listen in on a call without conferencing-in. ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 4 - Station Features OFF-HOOK SIGNALING Description: This applies to calls with multiple-line appearances (those calls that ring on multiple phones). Off-Hook Signaling sends a tone to a busy extension to indicate that another CO call has arrived. Off-Hook Signaling applies to direct calls, Automatic Camp-Ons, and Manual Camp-Ons. Benefits: • The user knows when a second or third call is ringing in (especially helpful for the Attendant). ON-HOOK DIALING Description: With this feature, station users can dial out without picking up the handset, by pressing the ON/ OFF key and then dialing the number. They’ll hear everything -- dial tones, DTMF signals, talk, etc. -- through the phone speaker. To take the call off speaker, just lift the handset. Benefits: • • Easier dialing. Hands-free phone conversations on speakerphones. OFF-HOOK VOICE ANNOUNCE (OHVA) Description: This is a type of barge-in that doesn’t include the outside party. A station user calls a busy extension and wants to break in. He/she dials a code, and is able to tell the busy extension of the important message through the handset. The busy extension user can (if desired) press a preprogrammed OHVA key to mute conversation to the outside party, and respond to the extension trying to relay the message. In the meantime, the outside party doesn’t hear what’s going on behind-the-scenes. To resume normal conversation with the outside party (and disconnect from the extension that broke in), press the OHVA key again. Benefits: • • Allows more flexibility for users who want to be alerted that there are other calls or important messages waiting, without putting the outside caller on hold. Confidentiality. Applications: • Boss/secretary relationship ONE-TOUCH KEYS Description: ICX phones have several different types of keys that can be programmed to execute features or store frequently-dialled numbers. Instead of dialing a series of digits, the user can just press the key. There are FF-keys (with LEDs that flash red or green, indicating certain features or phone status), Labelled Keys (that perform a specific function such as Hold, Flash, Mute, etc.), Soft Keys (surrounding the phone’s LCD, that execute the feature name that’s displayed on the LCD), and One-Touch Feature Keys (solid one-touch keys, not available on some phones, that store additional feature codes or frequently-dialled numbers). ICX-35-200 ICX35/May/1999 61 Chapter 4 - Station Features Section 200 - General Description Benefits: • Gives users many one-touch options for performing features such as CO line access, camp-ons, barge-ins, etc. PAGING Description: The ICX allows users to make both internal pages (heard on phone speakers) and external pages (heard over a loudspeaker system). Users can respond to pages for calls on hold with Meet-Me Answer. You can create up to 10 different internal and 5 different external paging zones, and an extension can belong to more than one of them. Paging Override settings are also available. Benefits: • • Improves operating efficiency by providing dial access to paging equipment and to stations in designated paging zones. Improves customer satisfaction by facilitating a faster response to callers on hold. PRIME LINE PREFERENCE Description: A phone can be programmed to automatically access an MCO trunk when the user goes offhook or presses ON/OFF. Applications: • Users who need instant access to an outside line. RINGING LINE PREFERENCE Description: This feature gives station users the ability to answer a ringing incoming call simply by lifting the handset or pressing ON/OFF. If this feature is disabled on the phone, the user must press the flashing CO line key to answer the call. Benefits: • Users can pick up calls quickly. Applications: • Easier access to ringing calls SOFT KEY VARIABLE MODE Description: Soft Key Variable Mode allows Small-Display phone users to access frequently-used features through their soft keys, while the phone is in different call states such as during intercom call, during CO dial tone, during a trunk call, and during busy tone (after calling a busy extension). Benefits: • • 62 Provides easy feature access via customized phone keys. Displays the feature name next to the soft key during the call state in which it’s available. ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 4 - Station Features SPEED DIALING Description: Users can program any of their one-touch keys for speed-dialing. There’s Personal Speed Dial codes which can be different on each extension (up to 20 SSDs per phone). There’s also System Speed Dial codes (up to 800) that can be used by everyone. Some of the wonderful things you can do with these speed-dial codes in programming: q Set individual extensions to be able to override TRS restrictions with SSD numbers. q Chain SSDs and SSDs together (useful for entering account codes, navigating through automated answering machines, etc.). q Divide the SSDs into blocks and assign them to different phone areas. q Set the system to automatically select a trunk whenever an SSD or PSD is dialled. Benefits: • Saves time and increases productivity by allowing one-touch dialing of frequentlycalled numbers. STATION LOCKOUT Description: Use the Station Lockout feature to limit use of your phone by others when you are away from youre telephone. When the Station Lockout feature is in use, the TRS(Call Barring) Class of your telephone is changed. Anyoue using your telephone is limited to the calling abilities defined by this Lockout TRS(Call barring) Class. In addition, with the appropriate COS, you can set or cancel Station Lockout for other telephone. Benefits: • Saves the telephone cost unexpected used by others. Applications: • TEXT MESSAGE/MESSAGE REPLY Description: You can send a text message to a key telephone with a display when you are sending call waiting signal(Auto camp-on or manual camp-on). To reply message is also available. Benefits: • Useful for the display extension. Applications: TRANSFER Description: The ICX’s Transfer feature allows station users to transfer their outside line or inter-station calls without attendant intervention. Transferring calls can be either supervised by the user (who waits for the third party to answer, then announces the call before transferring it) or unsupervised (user hangs up before the third party answers). If the third party doesn’t pick up, the call will return to the extension that originated the transfer. If that extension doesn’t answer it either, the call will return to the Attendant Group. ICX-35-200 ICX35/May/1999 63 Chapter 4 - Station Features Section 200 - General Description Benefits: • Provides efficient, user-friendly call handling capabilities. WALKING TRS Description: By entering a Walking TRS(Toll Restriction Service) code on any phone, a station user can temporarily have access to the less-restrictive call capabilities of his/her own phone. For example, the user can walk over to another phone that is set to restrict long-distance calls, pick up the handset and dial his/her Walking TRS code (which is associated with the user’s own phone), and be able to make a long-distance call. When the user hangs up, the -phone will return to its original TRS setting. Benefits: • Allow a telephone to be restricted, but still allows certain users to override the restrictions. Applications: • Warehouse phones, waiting areas, etc.. List of Available Station Features 64 Station Feature Notes Absence Messages users can set their phones to send one of 10 preprogrammed messages, which will appear on other phones that try to call when the user is absent Account Codes 10-digit forced or voluntary; 4-digit verified or unverified Alarm Ringing (phone) ring pattern changes for unanswered calls Alarm Ringing (handset) beep heard by user for a lengthy call Any Key Voice Mail Hunt Pilot number can call by one touch. Auto Busy Redial phone will automatically redial a busy number Background Music users can turn BGM off/on on their own phone speakers BLF Keys 4 modes for representing another ext. Busy Override (“Barge-In”) creates a 3-party conference Callback Request Users can set their phones to ring when another busy extension becomes available. Call Duration Display displays the running time duration of a call in progress Call Forwarding All Calls, Busy, No-Answer, Outside; Destination/Source Display; Set/Clear on another extension Call Park Users can put a call on hold at another phone. Call Pickup Direct; Group; Multiple-Line Appearance Caller ID Log up to 20 phones/cabinet; up to 10 entries/phone Camp-On both automatic and manual Conferencing digital phone users can initiate 3-party to 8-party conferences, including up to 7 outside lines; 2-party private conversations during a conference Dial Tone Shut-Off Dial tone can be muted. Direct CO Line Access Users can select a specific trunk to make an outgoing call. ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 4 - Station Features Station Feature Notes Direct CO Line Answer Users can select a specific trunk to answer an incoming call. Directory Number Keys for handling multiple calls simultaneously on the same phone; up to 3 PDNs and 3 NPDNs per phone (plus a direct call ringing in on the “EXT” LED) DSS/72 (Direct Station Select/72-key) Module can be used with any digital station phone Directory Display & Dial Extension, PSD, SSD directories Display call status, called party, calling party, date/time Distinctive Ringing for individual CO lines and stations Do Not Disturb set/clear on own ext. or another ext. DP-to-DTMF Signal Conversion Dial-pulse signaling can be switched to DTMF, either manually or automatically. DSS/BLF Keys 4 modes for representing another ext. Dual-Color LEDs for easier detection of call status/priority Extension Directory Users can toggle through a displayed Directory of extensions, and press a soft key to select & call the extension. EM/24 (Extension Module/24-Key) attachable to any keyphone; provides 24 extra FF-keys Flash for toggling between 2 calls on an SLT phone, or seizing another trunk line without hanging up Flexible Feature Keys with dual-colored LEDs; can program executable codes for one-touch feature access Floating Park Hold and Retrieve Anyone can pick up a call on Floating Hold. Hands-Free Answerback voice calling; intercom calls are established through the phone’s speaker (don’t have to lift handset) Hands-Free Operation Press ON/OFF to put a call on speaker, then hang up and conduct the call over the speaker. Headset Operation user-activated; automatic answer; dial-tone muting Hold Brokers, Exclusive, Floating, System Hot Dial Pad dial without lifting handset Hot Line lift handset (no dialing) - the phone automatically dials a preprogrammed number Interactive Screens (available on large-display phones only) Intercom Calling Tone, Voice Key Bank Hold on DSS/72s Line Appearances the same trunk line “appears” (via FF-key) on multiple phones MCO Line Preference press ON/OFF to seize an MCO trunk MCO Trunk Access access an MCO trunk group to make an outside call; the system decides which trunk in the group will be used Meet-Me Answer answer an intercom page from any phone Message Waiting/Callback send a Message-Waiting signal to another phone; dial a code to automatically callback the Message-Waiting sender Mute block audio to the outside party (Tone Calling only) Name Assignments Extension, Trunk, SSD, PSD, DID/DNIS, Extension Index, SSD Index ICX-35-200 ICX35/May/1999 65 Chapter 4 - Station Features 66 Section 200 - General Description Station Feature Notes Off-Hook Monitoring press ON/OFF to put an outside caller on speaker, and continue to conduct the call through the handset (outside caller can only hear through the handset) Off-Hook Signaling phone “beeps” to alert user of another incoming call Off-Hook Voice Announce intercom calls on speaker; originate and receive On-Hook Dialing via ON/OFF key, or Hot Dial Pad One-Touch Keys for feature access/execution Paging internal receive; internal/external access; UNA pickup Personal Speed Dial (PSD) up to 20 PSDs per phone; Directory; Name Assignment (7 char.) Prime Line Preference (“Hot Line”) Go off-hook; system automatically dials a preprogrammed extension number or SSD code. Redial Last Number Press the REDIAL key to automatically call the last dialed no. Ringing Line Preference Go off-hook to answer an incoming call (don’t have to also press a key). Soft Key Variable Mode (available on small-display phones only) Access another set of features by switching to Variable Mode. Speakerphone (available on speakerphones only) Speed-Dialing System (SSD); Personal (PSD); SSD/PSD chaining Station Callback Display (available on display phone only) Station Function List (available on large-display phone only) Station Lockout users can temporarily change their phone’sTRS Class to restrict others from placing outside calls on it Step Calling after calling a busy extension, users can dial only the last digit of the next extension to transfer to it System Speed Dial (SSD) up to 800 SSDs per system; SSD Directory; SSD Name Assignment (up to 16 char.) Text Messages during Call Waiting/OHVA or Camp-On, a user can send one of 10 pre-programmied messages that will display on the called extension Time & Date Display (available on display phone only) Timed Reminder phone issues an alarm tone at a pre-set time Transfer screened (transfer/wait for answer) and unscreened (transfer/ hang up) Trunk Queuing (for direct trunk access and MCO-1) Users can “queue” (wait in line for a trunk to become available Trunk-to-Trunk Connection connect two outside calls together Voice Mail Transfer Key transfer calls to someone’s voice mailbox Voice Recognition requires Adapter Kit for each phone Volume Control handset monitor (speaker); ringing Walking TRS code’s for overriding TRS on a phone Zip Mode automatically answer next incoming call during Headset Mode ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 5 - Special Applications CHAPTER 5 - SPECIAL APPLICATIONS OVERVIEW The ICX is designed to accommodate a wide variety of features as described throughout this document. However, this powerful phone system is also designed to support fast-emerging technological trends and specialized 3rd-party product integrations. Listed below are some examples. Private Networking Companies with two or more offices can benefit from the ICX’s powerful networking features by establishing private phone connections between the sites. Typically, companies with multiple sites have a high level of call traffic between them, resulting in astronomical phone bills if they’re using the public switching network (COs). In a private network, however, the company pays a fixed rental fee for the private lines, regardless of how often they are used. In fact, the more they’re used, the more money the company saves. A private network also provides other benefits, such as increased efficiency by allowing the user to dial an extension number instead of a long-distance number. The ICX can provide networking features such as: q Network Call Transfers. Allows a call at an extension to be transferred to an extension in another network PBX. q Network Extension Calling. Allows you to reach an extension on another ICX. Based on the number you dial, the ICX network routes the call automatically. q Network Paging. Allows users on one ICX system to page on another ICX, when the appropriate Class of Service allows. q Network Call Routing (“Closed Numbering”). Allows multiple systems that are interconnected in a network, to direct calls to a specific tie line based on the number dialed (the call does not leave the network). This allows intercom calls to be conducted between locations that would normally be considered long-distance calling. q Tandem Connection. Allows calls over network tie lines to be automatically routed to another PBX, out to the public network, or to internal extensions. The tandem relay function increases network efficiency via automatic routing methods between multiple PBXs, thus reducing the number of tie lines needed. q Centralized Attendant. Via tie-line routing, operator calls and associated operator functions (paging, transfer, reversion for unanswered calls) are performed from one Attendant position in the network. q Centralized Voice Mail. One voice mail system, installed in one of the network PBXs, serves all extensions in the network. The functions needed for voice mail operation (Call Forwarding to the user’s mailbox, Priority Message-Waiting to indicate the mailbox message on the user’s phone, and MSG ID Notification for accessing the mailbox and retrieving messages) are simply programmed to be routed over the tie lines. These powerful networking functions are facilitated by the following ICX hardware connections: q AC15/E&M Tie Lines. Multiple ICX sites can be connected over leased voice lines. ICX-35-200 ICX35/May/1999 67 Chapter 5 - Special Applications Section 200 - General Description COMPUTER TELEPHONY INTEGRATION (CTI) CTI technology ties computers and phone systems together, allowing phone users to combine the advantages of both technologies for fast, accurate, effective response to incoming callers. It’s a powerful tool for increasing customer satisfaction, which in turn increases sales for the company that has CTI built into their phone system. For example: q Customer information could be automatically displayed on a Customer Representative’s computer screen, based on the caller’s phone number. q A computer-based phone directory could be used to look up a phone number, and select it onscreen to automatically place the call. q PBX features such as call transfers, pickups, forwarding, etc. could be executed by clicking on a computer icon or responding to a screen prompt (no more trying to remember a feature access code or sequence). Panasonic is constantly developing new, more powerful CTI applications to work with the ICX. These are the CTI products that are currently available: PC PHONE Our PC Phone is effectively a “Super-Executive Keyphone” which is designed to replace an extension phone. Comprised of a PC card (installed inside the computer), application software, and various connecting items (leads, handset, headset, etc.), the PC Phone connects to a ICX extension port and provides a sophisticated “on-screen” phone for the end-user. Some of the PC Phone’s many features are: q Flexible configuration. It’s easily configured by size or by features, to provide a simple interface that the end-user can customize to his/her exact requirements. q Easy to use. ICX features are easily selected via on-screen menus, tool bars, and programmable keys, without the need to consult a user guide. q Online help. An easy-to-search help facility is available that describes all PC Phone features. q Directory. An unlimited database of contacts that can be searched by name, address, etc., allowing easy dealing of internal or external calls. q Caller ID. End-users can identify incoming callers by the number they’re calling from (if the CO supports Caller ID functionality). q Call logging. The PC Phone can record and report every incoming and outgoing call with time, date, duration, calling/called name from directory, etc. System Requirements for PC Phone • CPC-96, CPC-288, or ICX (all versions) • an 80486 or compatible processor, running at 33 MHz or higher • 8MB of RAM • 1.44MB (3-1/2”) floppy disk drive • Microsoft Windows Version 3.1x (using Win 32s), Windows 95, or Windows NT Version 3.51 • Windows-compatible mouse • 1 spare ISA expansion slot 68 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 5 - Special Applications PC Phone Connectivity PC ATTENDANT CONSOLE The PC Attendant Console is for the receptionist/operator position. It is designed to replace the DSS/72 console & keyphone combination that’s commonly used as the Attendant. This product is offered in two capacities: a 2-port solution (equivalent to one 24-key phone with one DSS/72 console) which is capable of monitoring up to 96 ports; and a 6-port solution (equivalent to one 24-key phone with five DSS/72 consoles) which supports a maximum of 384 ports. In addition to providing all the features of a PC Phone, the PC Attendant Console will also offer: q Flexible, scalable Busy Lamp Field (BLF). One Console can display up to 384 BLFs. q Line prioritization. The PC Attendant Console can assign priorities to incoming calls independent and separate from ICX priorities. q Reporting. The PC Attendant Console can produce graphical and text reports on system and operator performance. System Requirements for PC Attendant Console/96 (same as PC Phone) • CPC-96, CPC-288, or CPC-576 (all versions) • an 80486 or compatible processor, running at 33 MHz or higher • 8MB of RAM ICX-35-200 ICX35/May/1999 69 Chapter 5 - Special Applications • • • • Section 200 - General Description 1.44MB (3-1/2”) floppy disk drive Microsoft Windows Version 3.1x (using Win 32s), Windows 95, or Windows NT Version 3.51 Windows-compatible mouse 1 spare ISA expansion slot System Requirements for PC Attendant Console/384 • CPC-96, CPC-288, or CPC-576 (all versions) • an 80486 or compatible processor, running at 33 MHz or higher • 8MB of RAM • 1.44MB (3-1/2”) floppy disk drive • Microsoft Windows Version 3.1x (using Win 32s), Windows 95, or Windows NT Version 3.51 • Windows-compatible mouse • 3 spare ISA expansion slots PC Attendant Console Connectivity 70 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 5 - Special Applications VOICE MAIL With the ICX, Voice Mail can either be built-in (installed and programmed internally) or built-out (a third-party application hooked up to the phone system). Both are explained below. BUILT-IN VOICE MAIL WITH 2-WAY CALL RECORDING The ICX’s Built-In Voice Mail option provides simplified Voice Mail functionality. Hardware for this option is installed inside the ICX cabinet, and it is customized in system programming. Each Built-In Voice Mail system supports up to 248 private extension mailboxes, plus another 6 for general use. Up to 16 users can simultaneously access a single Voice Mail system. A multiple-cabinet system can support up to 4 Voice Mail systems (minimum 4-cabinet configuration). These are some of the functions of Built-In Voice Mail: q Extensions can be automatically assigned mailboxes (the mailbox number is the same as the extension number). q General-use mailboxes can be set up. q Basic functions of Auto Attendant and backup call answering can be programmed. q Messages can be “broadcast” (copied) to multiple extensions. q Calls can be evenly distributed to different mailboxes during auto-answer mode. q 2-way call recording can be performed. A recording can be either automatically or manually stored as a message in any mailbox. q 1-digit intercom dealing can be used during Voice Mail service (for example, the caller wants to transfer himself to another extension after leaving a message). q Automatic notification of a mailbox message to an outside pager or phone number can be programmed. Specifications for Built-In Voice Mail: Maximum Number of Mailboxes: 254 Maximum Message Storage Time: 40 hours THIRD-PARTY VOICE MAIL SUPPORT The ICX also provides features for external Voice Mail products from a third-party vendor. Some of these features are explained below. NOTE: The fact that the ICX offers these features does NOT guarantee that all features offered by the third-party Voice Mail manufacturer will work with the ICX. VOICE MAIL TRANSFER KEYS Description: Users can program any one-touch key on their phones to transfer to a mailbox without waiting for the Voice Mail system to answer. Two Transfer Keys are available. One can be used for external transfers to greetings, and the other for external transfers without greetings. Benefits: • ICX-35-200 Calls can be transferred to a personal mailbox faster, with fewer buttons to press. ICX35/May/1999 71 Chapter 5 - Special Applications Section 200 - General Description MSG KEY Description: Large-Display phone users can program the MSG key to retrieve their Voice Mail messages. Benefits: • The MSG key is already labeled; it’s simple to remember and simple to press. ONE-TOUCH KEY FOR VOICE MAIL Description: Allows a user to program any one-touch key on the phone to automatically dial Voice Mail. The dial number for Voice Mail along with the user’s password can be stored under the key. If this feature is programmed on an FF-key or DSS key, the key will flash red when a new message is left in your voice mailbox. This key can also be used by the Attendant to transfer a caller into a specific person’s mailbox, by hitting the Voice Mail key and the DSS key for that person. Benefits: • Allows a station user to have a larger message waiting lamp for Voice Mail and a quicker way to retrieve messages from Voice Mail. ANSWER SUPERVISION FOR VOICE MAIL Description: The ICX can be programmed to send an answer supervision signal to a 3rd-party Voice Mail or Auto Attendant system, when the extension user answers a call. (Voice Mail doesn’t wait for the ringing to stop before releasing the call.) Benefits: • • Voice Mail releases calls to the extension more quickly. The one-touch access and flashing key serves as an excellent tool for prompt voice mail interaction. DID TO VOICE MAIL Description: DID numbers can be assigned to ring directly to a voice mailbox that is not associated with a physical station. When the Voice Mail answers the DID call, automatic digits can be sent to route the call to a specific personal mailbox. Benefits: • Station equipment doesn’t have to be used for routing incoming DID calls to specific mailboxes. FOLLOW-ALONG IDENTIFICATION Description: When your extension is forwarded to Voice Mail, this feature sends a string of digits when Voice Mail answers. This enables the outside caller to skip the Voice Mail main greeting, forwarding directly to a personal mailbox. Any combination of digits 0-9, pause, and # (maximum 16) can be programmed to make this feature work, depending on what the Voice Mail manufacturer requires. * Benefits: • 72 Outside callers are not inconvenienced by having to dial extra digits to reach a personal greeting. ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 5 - Special Applications POSITIVE DISCONNECT Description: Analog station ports can generate a positive disconnect (open loop) to devices that are attached to them upon hang-up. Benefits: • Sending this signal allows quick disconnection from third-party Voice Mail or similar devices. Automatic Call Distribution (ACD) ACD provides efficient presentation, handling, and management of incoming calls for phone systems that experience heavy call traffic. Calls can be evenly (or fairly) distributed to different groups of specialized users, called “agents.” And call traffic data can be sent to a PC computer or printer through the ICX’s RS232C serial port. BUILT-IN ACD Panasonic’s Built-In ACD offers low-cost, easy installation, programming, and operation of ACD functionality. Some of the strong points of this product are: q One-vendor solution. There is only one place you have to call - Panasonic - to support and service your ACD. Saves time and eliminates miscommunication. q Easy installation. This is a card-type product. All you have to do is insert the unit into the ICX cabinet, and enter a few program settings for it. You don’t need to wire any cable or install any awkward, extra equipment. q Simple operation. Agents can use our Large-LCD phones to handle calls efficiently. Agent features can be performed simply by following the prompts displayed on the LCD. q Easy programming and flexibility. Use a Large-LCD phone to enter the ICX programming mode, and go to one area of settings specifically for ACD. No special equipment or complicated programming is required. q Powerful ACD functionality. Incoming calls can be routed to the first available agent, or transferred to Voice Mail. Supervisors can instantly access the current status of all agents. MIS reports can be generated. The ACD software can be designed to efficiently handle incoming calls to a group of phones, especially when the entire group is busy. At this point, the caller will be directed to a recording asking the caller to hold, then sent to a Music-On-Hold source until an agent becomes available. These processing steps are totally flexible and can be changed easily by the supervisor at any time. Utilizing the Large-Screen Display phone, the supervisor can edit the existing script and change the routing. For example, perhaps the office is closed as a result of weather conditions. At this point, the supervisor can edit the script and record a special greeting for incoming callers. This type of quick programmability will greatly increase customer satisfaction. q Reporting. Of course, reports are crucial for the group’s activities. These reports can give you enough information to make intelligent staffing decisions. Unlike most of the competition, the ICX ACD system comes complete with reporting capabilities standard! Choose from individual agent activity by week, day, etc., or choose an entire group. Specifications for Built-In ACD: • • ICX-35-200 Maximum no. of ACD Units per System: 2 (in a 2+ cabinet configuration) Agent Groups per ACD Unit: 3 ICX35/May/1999 73 Chapter 5 - Special Applications • • • • • • • • • • • • 74 Section 200 - General Description Agent IDs per Group: 64 Maximum Agent IDs per ACD Unit: 64 Number of Agents Simultaneously Logged In: 32 Supervisor IDs per Group: 1 Supervisor IDs per ACD Unit: 6 Voice Ports per Group: 4 Voice Ports per ACD Unit: 4 Music Ports: 1 (on main unit/external MOH source) MIS Monitor Ports: 1 (RS232C 9600bps) Guidance Length: 1-96 seconds (changeable) Number of Guidance Messages: 1-6 (changeable) Total Guidance Recording Length: 96 seconds for 6 messages ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 6 - Specifications CHAPTER 6 - SPECIFICATIONS Overview This chapter provides detailed lists of all system specifications in an easy-to-follow table format. Note: The following specifications are subject to change without notice. Electrical Characteristics Power Supply Equipment Specification/Requirements All ICX Cabinets 100-240 volts AC + 10% 60 Hz Primary Power Input @ AC: AC Frequency: Watts per cabinet (continuous): Wats for 6-cabinet system (continuous): 85 to 138 volts AC 50/60 Hz 360 watts 2,160 watts Maximum Peak AC Input Current 1 cabinet: 2 cabinets: 3 cabinets: 4 cabinets: 5 cabinets: 6 cabinets: 3.3 amps 6.6 amps 9.9 amps 13.2 amps 16.5 amps 19.8 amps DC Voltage Output Specification: –24 volts DC (–26.0 to –27.6 volts DC) +5 volts DC (+4.9 to +5.3 volts DC) AEC (8-circuit card that supports single-line devices such as rotary and DTMF standard phones; FAX machines; dictation equipment; etc.) Ring Voltage: Ringing Capability: 150 volts p-p 2.0 REN per circuit Traffic Rating Characteristics: 6 ACS per station system-wide ICX key telephones 3 watts maximum (powered from the ICX) Battery Backup Equipment Specification Battery Pack: (Part No. VB-44025) Capacity (with maximum traffic): 30 minutes Battery Charger Characteristics Charger: Nominal Voltage: Battery Discharge Cut-Off Voltage: Floating charge 27.2 volts 21.0 + 0.3 volts DC ICX-35-200 ICX35/May/1999 75 Chapter 6 - Specifications Section 200 - General Description Environmental Requirements Temperature and Humidity Requirements for System Operation (excluding Built-In Voice Mail) Environmental Conditions Requirements Temperature 32 to 104 degrees F (0 to 40 degrees C) Relative Humidity 30% to 90% non-condensing Storage Temperature –4 to +140 degrees F (–20 to +60 degrees C) Temperature and Humidity Requirements (Built-In Voice Mail operation only) Environmental Conditions Requirements Temperature 41 to 95 degrees F (5 to 35 degrees C) Relative Humidity 30% to 90% non-condensing Dimensions and Weight for Single-Cabinet Systems and Telephones Item Base Cabinet Expansion Cabinet 26 3/4” W x 10 7/8” D x 20 5/16” H (including top panel) 26 3/4” W x 10 7/8” D x 17 2/16” H (not including top panel) Dimensions (H x W x D in inches) Cabinet Large-Display phone 4 1/8 x 7 3/8 x 9 Other key phones 3 3/4 x 7 3/8 x 9 DSLT 3 1/8 x 7 3/8 x 9 1/8 DSS/72 2 15/16 x 4 13/16 x 9 3/16 EM/24 2 15/16 x 2 3/8 x 9 3/16 Weight (lbs.) Cabinet approximately 44 lbs. approximately 44 lbs. Large-Display phone 2.3 lbs. Other key phones 2.2 lbs. DSLT 1.6 lbs. DSS/72 1.2 lbs. EM/24 .95 lbs. Dimensions and Weight for Single-Cabinet Systems and Telephones Base Cabinet Expansion Cabinet 26 3/4” W x 10 7/8” D x 20 5/16” H (including top panel) 26 3/4” W x 10 7/8” D x 17 2/16” H (not including top panel) Dimensions (H x W x D in inches) Cabinet VB-44225 4 1/8 x 7 3/8 x 9 Other key telephones 3 3/4 x 7 3/8 x 9 DSLT 3 1/8 x 7 3/8 x 9 1/8 DSS/72 2 15/16 x 4 13/16 x 9 3/16 EM/24 2 15/16 x 2 3/8 x 9 3/16 Weight (lbs) Cabinet 76 Approximately 44 ICX35/May/1999 Approximately 44 ICX-35-200 Section 200 - General Description Chapter 6 - Specifications Base Cabinet Expansion Cabinet VB-44225 2.3 Other key telephones 2.2 DSLT 1.6 DSS/72 1.2 EM/24 .95 ICX-35-200 ICX35/May/1999 77 Chapter 6 - Specifications Section 200 - General Description Resource Maximums Line Capacities System Resources 1 Cabinet Ports (CO line or Station) 2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets 96 192 288 Speech Path Switching (CO line/Station) 384 480 576 Nonblocking Feature-Related Capacities Maximum for Resource 1 Cabinet CPU Configuration 2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets CPC-96 ----- ----- CPC-288 ----- ----- ----- ----- ----- ----- CPC-576 Interconnection Cabling ----- 1 2 3 4 5 Ground Start Trunks 96 192 288 384 480 576 T-point ISDN-BRI ( channels) 48 96 144 192 240 288 T-point ISDN-PRI (8/16/24/ 30ch.) 3 6 9 12 15 18 DID (Trunks) (HK) 96 192 288 384 480 576 E&M (Tie-Lines) (HK/TW) 48 96 144 192 240 288 AC15 (Tie-Lines) (UK) 48 96 144 192 240 288 AEC (Extensions) 96 192 288 384 480 576 DEC (Extensions) 96 192 288 384 480 576 S-point ISDN-BRI (channels) 48 96 144 192 240 288 S-point ISDN-PRI (channels) 3 6 9 12 15 18 EM/24 Unit 96 192 288 384 480 576 DSS/72 Console 12 24 36 48 60 72 3-Party Conference (no card required) 8 8 8 8 8 8 8-Party Conference (requires 4 1 CONF card per cabinet) 8 12 16 20 24 DTMF Unit 1 2 3 4 5 6 Built-In ACD Unit 1 2 2 2 2 2 Built-In Voice Mail Unit 1 2 3 4 4 4 60 72 Appearance FF key / call CPC96 : 64 CPC288 : 64 CPC576 : 128 Ringing FF key / call CPC96 : 8 CPC288 : 16 CPC576 : 24 Traffic Condition 5.4HCS Speech Path 78 Time division PCM method MCO Tenant Groups 12 24 36 MCO Trunk Groups 99 99 99 99 99 99 SSD Bins 800 800 800 800 800 800 ICX35/May/1999 48 ICX-35-200 Section 200 - General Description Chapter 6 - Specifications Maximum for Resource 1 Cabinet 2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets PSD Bins 20 20 20 20 20 20 SSD/PSD String Length 24 24 24 24 24 24 SSD Name Length 16 16 16 16 16 16 PSD Name Length 7 7 7 7 7 7 Trunk Name Length 10 10 10 10 10 10 Extension Name Length 10 10 10 10 10 10 Attendant Group 1 1 1 1 1 1 Attendant Group Members 20 20 20 20 20 20 Ext. Hunt Groups 12 24 36 48 60 72 Ext. Hunt Group Members 20 20 20 20 20 20 External Page Port 1 1 1 1 1 1 External Relay Control Port 5 5 5 5 5 5 Message Waiting Set (High Priority) (per Ext.) 1 1 1 1 1 1 Message Waiting Set (Normal 4 Priority) (per Ext.) 4 4 4 4 4 Hot Dial Pad Extensions (Digital) 96 192 288 384 480 576 Hot Lines 20 20 20 20 20 20 Virtual Ports 96 192 288 384 480 576 Extension COS 16 16 16 16 16 16 Trunk COS 16 16 16 16 16 16 TRS Class 50 50 50 50 50 50 ARS/TRS: Leading Digit 100 Strings (max. 10 digits/string) 100 100 100 100 100 ARS/TRS: Follow Digit Strings (max. 8 digits/string) 500 500 500 500 500 500 ARS: Time List Tables 4 4 4 4 4 4 ARS: Time List Entries (per Table) 50 50 50 50 50 50 ARS: Route List Paths 100 100 100 100 100 100 ARS: Digit Modify Strings 50 50 50 50 50 50 Authorization Codes-LCR (UK 8 use) 8 8 8 8 8 Alphatagging 200 200 200 200 200 200 DID/DNIS Tables 2 2 2 2 2 2 DID/DNIS Numbers (per Table) 96 192 288 384 480 576 ISDN S-point DID Numbers 200 200 200 200 200 200 MSN Numbers 50 50 50 50 50 50 Closed Numbers 150 150 150 150 150 150 Tandem Exchange Numbers 50 50 50 50 50 50 Account Codes: Digit Length 10 10 10 10 10 10 Account Codes: Verified 500 500 500 500 500 ICX-35-200 500 ICX35/May/1999 79 Chapter 6 - Specifications Section 200 - General Description Maximum for Resource 1 Cabinet 2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets Account Codes: Verified Digits 4 4 4 4 4 4 Call Pickup Groups 12 24 36 48 60 72 Paging Groups 10 10 10 10 10 10 Paging Group Members 72 72 72 72 72 72 Hardware Maximums Maximum Quantity For Part No. Description 1 2 3 4 5 6 Cabinet Cabinets Cabinets Cabinets Cabinets Cabinets Main Cabinet VB-44010 40 ports Main Cabinet 1 VB-44020 96 ports Main Cabinet 1 1 2 2 3 3 VB-44021 96 ports Expand Main Cabinet - 1 1 2 2 3 Station Equipment VB-44023 Switch Box N/A 1 1 1 2 2 VB-44024 Connection Metal Kit- - 1 1 1 1 1 VB-44101 Voice Recognition Adaptor 96 192 288 384 480 576 VB-44220TX 12-key Standard Phone VB-D411 96 192 288 384 480 576 VB-44221HK 12-key Speakerphone 96 192 288 384 480 576 12-key Small-Display Speakerphone (2- 96 line LCD) 192 288 384 480 576 VB-44224 12-key Small-Display Speakerphone (2- 96 VB-D411DSV line LCD) with voice recognition capability 192 288 384 480 576 VB-44225 12-key Large-Display Speakerphone (7- 96 VB-D411LDS line LCD) 192 288 384 480 576 VB-44223 VB-D411DS 24-key Display Phone (No speakerphone) 96 192 288 384 480 576 VB-D611D VB-44233 VB-D611DS 24-key Small-Display Speakerphone (2- 96 line LCD) 192 288 384 480 576 VB-44310 24-key Expansion Module (EM/24) 48 96 144 192 240 288 VB-44320 72-key DSS/BLF Module (DSS/72) 12 24 36 48 60 72 Common Equipment 80 VB-44181 SCC: service circuit card 1 1 1 1 1 1 VB-44182 RAI Unit 1 1 1 1 1 1 VB-44410 CPC-96: call processor card 1 N/A N/A N/A N/A N/A VB-444201 CPC-288: call processor card 1 1 1 N/A N/A N/A VB-444202 TSW-288: time switch card 1 1 1 N/A N/A N/A VB-444301 CPC-576: call processor card 1 1 1 1 1 1 VB-444302 TSW-576: time switch card 1 1 1 1 1 1 VB-44431 PC card 576 1 1 1 1 1 1 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 6 - Specifications Maximum Quantity For Part No. Description 1 2 3 4 5 6 Cabinet Cabinets Cabinets Cabinets Cabinets Cabinets VB-44450 Connection Cable Kit 1 VB-444501 Connection Cable Card-M 1 VB-444502 Connection Cable Card-S 1 VB-44451 CBL: building-block expansion card N/A 1 2 3 4 5 VB-44452 CBLDBS: connection cable card for DBS (1 per DBS cabinet) N/A 1 2 2 2 2 Telephone Company Interfaces VB-43551 CID: Caller ID 8-circuit daughter board (HK) 12 24 36 48 60 72 VB-44460 SYNC: Sync Unit 1 1 1 1 1 1 VB-44510 LTRK/8: loop start trunk card (8-port) 12 24 36 48 60 72 VB-44520 DID: Direct Inward Dial trunk card (8port): HK 12 24 36 48 60 72 VB-44530 BRI: Basic Rate Interface card (T-point) 12 24 36 48 60 72 VB-44540 PRI: Primary Rate Interface card (T/Spoint) 3 6 9 12 15 18 VB-44570 AC15: Tie Line trunk card (4-port): UK 3 6 9 12 15 18 VB-44560 E&M/4: Tie Line trunk card (4-port): HK 12 24 36 42 60 72 Station Interfaces VB-44110 MFR/8: DTMF signal receiver for 8 SLT 1 lines 2 3 4 5 6 VB-44610 DEC: digital extension card (8-port) 12 24 36 48 60 72 VB-446230 AEC: analog extension card (8-port) 12 24 36 48 60 72 VB-44630 BRI: Basic Rate Interface card (S-point) 12 24 36 48 60 72 VB-44540 PRI: Primary Rate Interface card (T/Spoint), Q-sig Interface Card 3 6 9 12 15 18 15 18 Optional Equipment VB-44120 8-party Conference Card 3 6 9 12 VB-43702 One-Line SLT Adaptor 96 192 288 384 480 576 VB-43703 Power Failure Unit (4-line) 24 48 72 96 120 144 VB-3473 Doorphone Adapter 96 192 288 384 480 576 VL-568GPEX Doorphone VL-582APEX 192 384 576 768 860 1152 VB-44025 Built-in System Backup Battery Kit (2 batteries per kit) 1 2 3 4 5 6 VB-44022 -48V Power Supply 1 1 1 1 1 1s VB-44140 Built-In ACD Unit 1 2 2 2 2 2 VB-44150 Voice processing card/8-port (VM only) 2 4 6 8 8 8 VB-44160 Voice processing card/4-port (VM/ACD) 2 4 6 8 9 10 VB-44170 Built-In VM Unit 2 3 4 4 4 VB-44171 HDD for replacement ICX-35-200 1 ICX35/May/1999 81 Chapter 6 - Specifications Section 200 - General Description Maximum Quantity For Part No. Description 1 2 3 4 5 6 Cabinet Cabinets Cabinets Cabinets Cabinets Cabinets VB-44330 PC Attendant Console 96 (1 Ext. + 1 DSS per Console unit) VB-44331 12 24 36 48 60 72 PC Attendant Console 384 2 (1 Ext. + up to 5 DSSs per Console unit) 4 7 9 12 14 VB-44332 PC Phone (1 Ext. per PC Phone unit) 96 192 288 384 480 576 (none) PC Customize Tool 1 1 1 1 1 1 Note: These maximums are based on overall CO line capacities. They do not allow for CO lines used for outside lines. 82 ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 6 - Specifications Cabling Specifications Maximum Cabling Distances Loop Type Resistance Key Telephone, EM/24 DSS/72 SLT Resistance Cable Gauge (AWG) Maximum Cabling Length in Feet (distance from the ICX) 22 1239 24 779 26 490 22 619 24 330 26 245 22 3097 24 1948 26 1225 22 309 24 194 26 122 22 1239 24 779 26 490 40 Ohms 20 Ohms 100 Ohms Doorphone (loop between the 10 Ohms ICX and Doorphone Adapters) Doorphone (loop between the Doorphone Adapter and the Doorphone) 10 Ohms NOTE: If a TAPI box or Voice Response Telephone Adapter is installed with the telephone, the measured resistance must be less than 20 Ohms and the maximum cabling distance reduced in half compared to a standard key telephone. ICX-35-200 ICX35/May/1999 83 Chapter 6 - Specifications Section 200 - General Description Voice/Data Transmission Voice Path from Digital Keyphones to the ICX Channel Speed Overall communications path 256 kbps D-channel data 16 kbps B-channel data 64 kbps Data Communication Ports Port Serial Port 1 Maintenance (Built-in) (Emergency) Serial Port 2 Parameters Interface: RS232-C Baud rate: 300, 600, 1200, 2400, 4800, 9600 Bps Parity: Even, odd, none Stop bit length: 2 or 1 Data bit length: 7 or 8 Baud rate: 300 Stop bit length: 1 Data bit length: 8 Parity: None Interface: RS232-C Baud rate: 300, 600, 1200, 2400, 4800, 9600 Bps Parity: Even, odd, none Stop bit length: 2 or 1 Data bit length: 7 or 8 Modem Speed Throughput NOTE: TheICX is capable of passing modem speeds up to 31,200 bps or less, depending on the type and quality of the trunks and facilities used. Modem Speed: 9,600 - 33,600 bps Protocol: ITU-T V.34 Error Control: Enabled (ITU-T V.42) Data Compression: Enabled (ITU-T V.42bis) Analog Ports AEC to AEC in the same switch: 28,800 bps (maximum) (Loss: 0 dB) AEC to LS Trunk in the same switch: 31,200 bps (maximum) - 16,800 bps (minimum) (Loss: 0 - 17 dB, 24 AWG) AEC to DID Trunk in the same switch: 31,200 bps (maximum) - 21,000 bps (minimum) (Loss: 0 - 17 dB, 24 AWG) AEC to E&M/2-Wire: 24,000 bps (maximum) - 9,600 bps (minimum) (Loss: 0 - 17 dB, 24 AWG) AEC to E&M/4-Wire: 26,400 bps (maximum) - 14,400 bps (minimum) (Loss: 0 - 17 dB, 24 AWG) Digital (ISDN) Ports 84 BRI to actual line: 26,400 bps (maximum) T-BRI to S-BRI: 28,800 bps (maximum) T-PRI to S-PRI: 28,800 bps (maximum) ICX35/May/1999 ICX-35-200 Section 200 - General Description Chapter 6 - Specifications Signaling Characteristics Signaling to CO Item Specification Dial pulse 8 to 11 pulses per second Break ratio 58% to 64% Minimum pause 0.7 to 1.0 seconds Trunk start signaling Loop or ground start; E&M wink or immediate start Transmission Specifications Item Specification Impedance 600 Ohms Overload level Insertion Loss 600 Ohms CO trunk to analog station 0 dB Analog station to CO trunk 0 dB CO trunk to digital station 0 dB Digital station to CO trunk 0 dB Digital station to digital station 6 dB Digital station to analog station 6 dB Analog station to digital station 6 dB Analog station to analog station 6 dB DTMF Frequencies ICX-35-200 Digit Frequency (Hz) 1 700 + 1200 2 700 + 1340 3 700 + 1480 4 760 + 1200 5 760 + 1340 6 760 + 1480 7 860 + 1200 8 860 + 1340 9 860 + 1480 0 940 + 1340 * 940 + 1200 # 940 + 1480 ICX35/May/1999 85 Chapter 6 - Specifications Section 200 - General Description Panasonic Telephone Systems See More Panasonic Manuals 86 www.voicesonic.com Phone 877-289-2829 ICX35/May/1999 ICX-35-200
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