EMC Documentum My Documentum for Microsoft Outlook 7.1 User

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EMC Documentum My Documentum for Microsoft Outlook 7.1 User | Manualzz

EMC

®

Documentum

®

My Documentum for Microsoft

Outlook

Version 7.1

User Guide

EMC Corporation

Corporate Headquarters:

Hopkinton, MA 01748-9103

1-508-435-1000 www.EMC.com

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Table of Contents

Preface

Chapter 1

.................................................................................................................................

9

My Documentum for Microsoft Outlook Concepts

......................................

11

What is My Documentum for Microsoft Outlook?

...............................................

11

What is a repository?

........................................................................................

11

What is a profile?

..............................................................................................

12

What is local storage?

.......................................................................................

12

What are online and offline modes?

...................................................................

12

About My Documentum Folders

.......................................................................

13

Chapter 2

Chapter 3

Using the Interface

......................................................................................

15

Enabling and disabling the My Documentum for Microsoft Outlook add-in

..............................................................................................................

15

Navigating profiles in the Microsoft Outlook navigation (left) pane

.....................

16

Navigating a list

Filtering a list

Sorting a list

...............................................................................................

17

...............................................................................................

18

.................................................................................................

19

My Documentum for Microsoft Outlook reading pane

Reading pane - Properties tabs

Reading pane - View tab

........................................

19

......................................................................

19

...............................................................................

20

Reading pane - Versions tab

Reading pane - Locations tab

..........................................................................

21

.........................................................................

21

Reading pane - Permissions tab

.....................................................................

21

Adding a repository folder to the Favorite Folders pane

......................................

22

Using a Save to Repository dialog box

................................................................

22

My Documentum for Microsoft Outlook menu in Microsoft Outlook

...................

26

My Documentum for Microsoft Outlook Context Menu

......................................

27

Status Bar

.........................................................................................................

29

Setting Preferences

.....................................................................................

31

Application server address setting

.....................................................................

31

Logging in to repositories

..................................................................................

32

WebSEAL or SiteMinder Authentication

........................................................

34

Setting connection preferences

...........................................................................

34

Setting profiles preferences

...............................................................................

36

Setting the synchronization tool preferences

.......................................................

37

Setting My Documentum for Microsoft Outlook storage folder preferences

.......................................................................................................

39

Setting debugging and troubleshooting preferences

............................................

41

EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

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Table of Contents

Chapter 4

Chapter 5

Chapter 6

Chapter 7

Chapter 8

Chapter 9

Chapter 10

Searching in My Documentum for Microsoft Outlook

..................................

43

Searching repository folders

..............................................................................

43

Performing a simple search

...............................................................................

43

Performing an advanced search

.........................................................................

44

Saved searches

.................................................................................................

50

Working with Folders

..................................................................................

57

Navigating folders

............................................................................................

57

Importing folders to the repository

....................................................................

57

Moving and copying a folder

............................................................................

58

Renaming a folder

............................................................................................

58

Creating a folder

...............................................................................................

59

Deleting a folder

...............................................................................................

61

Synchronizing a folder

......................................................................................

61

Working with Documents

............................................................................

63

Navigating repository objects in Microsoft Outlook list view

...............................

63

Document quick editing

....................................................................................

64

Checking out, editing, and checking in documents

.............................................

64

Cancelling a checkout

.......................................................................................

66

Importing files to the repository

........................................................................

67

Exporting files

..................................................................................................

68

Moving and copying a document

......................................................................

71

Renaming a document

......................................................................................

72

Creating a document

........................................................................................

72

Deleting an item

...............................................................................................

73

Linking a document to another location in the repository

....................................

74

Sending a document as attachment

....................................................................

74

Sending a link to the repository document

.........................................................

75

Working with Emails and Attachments

........................................................

77

Importing messages and message attachments to the repository

..........................

77

Enhanced email attachment handling

................................................................

78

Working with Versions

................................................................................

81

Versions overview

............................................................................................

81

Viewing versions

..............................................................................................

82

Checking in the version of the document

............................................................

82

Working Offline

...........................................................................................

85

Working offline

................................................................................................

85

Enabling files for work in offline mode

...............................................................

85

Checking in content in offline mode

...................................................................

86

Moving and copying content in offline mode

......................................................

87

Managing Properties

...................................................................................

89

4 EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

Table of Contents

Chapter 11

Chapter 12

Chapter 13

Setting properties

.............................................................................................

89

Clearing dependent values

................................................................................

90

Managing properties for multiple files

...............................................................

91

Synchronizing My Documentum for Microsoft Outlook with a

Documentum Repository

.............................................................................

93

What is a synchronization process?

....................................................................

93

Types of synchronization

..................................................................................

95

Manual synchronization modes

.....................................................................

95

Stopping synchronization and synchronization fault tolerance

............................

96

Setting synchronization preferences

...................................................................

97

Synchronization collisions

Information Collisions

.................................................................................

97

..................................................................................

97

Resolving collisions using lightweight pop-up dialog boxes

Unable to Synchronize Content

Unresolved collision

................................

98

.....................................................................

98

.....................................................................................

98

Insufficient permission

..................................................................................

99

Unable to checkout content

Collision resolutions

...........................................................................

99

...................................................................................

100

Resolving collisions using the application icon

Delete: Profile Collision

.................................................

102

..............................................................................

103

Deleting Non-Empty Folder

Error on Object Addition

........................................................................

103

.............................................................................

103

Errors

........................................................................................................

104

Login Failed

...............................................................................................

104

Object not Saved Properly

...........................................................................

104

Read-Only Objects Updated

........................................................................

104

What is synchronization history?

.....................................................................

105

Setting number of sessions in history

...............................................................

105

Viewing history

..............................................................................................

105

Accessibility features for My Documentum for Microsoft Outlook

............

107

Making an application accessible

Configuring JAWS

.....................................................................

107

......................................................................................

108

Enabling Accessibility

.....................................................................................

108

Keyboard shortcuts

.........................................................................................

110

Features not supported in Accessibility Mode

...................................................

111

Navigating to the View tab

..........................................................................

111

Accessing Properties and Permissions tabs

...................................................

112

Troubleshooting

........................................................................................

113

Repairing EMC My Documentum for Microsoft Outlook

..................................

113

Getting technical support

................................................................................

113

Resetting the My Documentum for Microsoft Outlook client

.............................

114

EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

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Table of Contents

List of Figures

Figure 1.

Figure 2.

Figure 3.

Figure 4.

Figure 5.

Figure 6.

Figure 7.

Figure 8.

Figure 9.

The My Documentum for Microsoft Outlook status bar

...........................................

12

My Documentum Folders in Microsoft Outlook navigation pane

.............................

14

Displaying repository content in the Microsoft Outlook Window

.............................

17

Documents and Messages view

.............................................................................

18

Documents view

...................................................................................................

18

Messages view

.....................................................................................................

19

Reading pane Properties tab

..................................................................................

20

Reading pane - Versions Tab

..................................................................................

21

Reading pane - Locations Tab

................................................................................

21

Figure 10.

Reading pane (online mode) - Permissions Tab

.......................................................

22

Figure 11.

Importing a file: Save to Repository dialog box

.......................................................

24

Figure 12.

Setting import information for multiple items

.........................................................

25

Figure 13.

My Documentum menu in Microsoft Outlook

........................................................

26

Figure 14.

Context menu for a My Documentum for Microsoft Outlook item

...........................

29

Figure 15.

Indicating server address

......................................................................................

32

Figure 16.

Login screen

.........................................................................................................

34

Figure 17.

Specifying connection preferences

.........................................................................

35

Figure 18.

Selecting profiles to appear in Navigation Pane

......................................................

37

Figure 19.

Specifying automatic synchronization tool preferences

...........................................

38

Figure 20.

Specifying My Documentum for Microsoft Outlook Documentum cache preferences

.......................................................................................................

40

Figure 21.

Specifying debugging and troubleshooting preferences

...........................................

41

Figure 22.

Simple search results

............................................................................................

44

Figure 23.

Advanced Find — <New Search> screen — Search documents — General tab

...................................................................................................................

45

Figure 24.

Advanced Find — <New Search> screen — Search mails — General tab

...................

46

Figure 25.

Advanced Find — <New Search> screen — Search documents —

Advanced tab

...................................................................................................

49

Figure 26.

Advanced Find — <New Search> screen — Search mails — Advanced tab

...............

49

Figure 27.

Save search screen

................................................................................................

50

Figure 28.

My Saved Searches node

.......................................................................................

51

Figure 29.

Sync All Searches option

.......................................................................................

52

Figure 30.

Sync Repository Searches option

...........................................................................

53

Figure 31.

Search options

......................................................................................................

54

Figure 32.

Search Folder(s) dialog box

...................................................................................

55

Figure 33.

The New Folder dialog box

...................................................................................

60

Figure 34.

Checking in a single document

..............................................................................

65

6 EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

Table of Contents

Figure 35.

Checking in multiple documents

...........................................................................

66

Figure 36.

Export a single file using the Microsoft Outlook Save As menu

................................

69

Figure 37.

Export multiple files using the Microsoft Outlook Save As menu

.............................

70

Figure 38.

Exporting the document of a particular version

......................................................

71

Figure 39.

The New Document dialog box

.............................................................................

73

Figure 40.

Setting properties in the Properties dialog box

........................................................

90

Figure 41.

Setting properties for multiple files

........................................................................

91

Figure 42.

Viewing synchronization progress

.........................................................................

94

Figure 43.

Unable to Synchronize Content dialog box

.............................................................

98

Figure 44.

Unresolved Collision dialog box

............................................................................

99

Figure 45.

Insufficient Permission dialog box

.........................................................................

99

Figure 46.

Unable to Check Out Content dialog box

..............................................................

100

Figure 47.

Resolving issues

.................................................................................................

102

Figure 48.

Synchronization History dialog box

.....................................................................

106

Figure 49.

Options dialog box with Accessibility Mode enabled

............................................

109

EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

7

Table of Contents

List of Tables

Table 1.

Table 2.

Table 3.

Table 4.

Table 5.

Table 6.

My Documentum menu options

............................................................................

26

Attributes based on the selected combination of object types

...................................

46

Functions for synced objects

..................................................................................

50

Collision resolutions using pop-up dialog boxes

...................................................

100

Keyboard shortcuts for My Documentum for Microsoft Outlook

...........................

110

Ribbon shortcuts for Microsoft Outlook 2010

........................................................

110

8 EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

Preface

The EMC Documentum My Documentum for Microsoft Outlook User Guide explains how to benefit from the functionality of My Documentum for Microsoft Outlook, the Documentum plug-in for Microsoft

Outlook. This guide does not describe the original features of Microsoft® Outlook®.

Intended audience

This guide is designed for My Documentum for Microsoft Outlook end users requiring information on how to use the functionality of this software application.

Revision history

The following changes have been made to this document.

Revision Date Description

September 2014 Initial publication

EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

9

Preface

10 EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

Chapter 1

My Documentum for Microsoft Outlook

Concepts

This chapter includes the following topics:

What is My Documentum for Microsoft Outlook?, page 11

What is a repository?, page 11

What is a profile?, page 12

What is local storage?, page 12

What are online and offline modes?, page 12

About My Documentum Folders, page 13

What is My Documentum for Microsoft

Outlook?

My Documentum for Microsoft Outlook is a plug-in to Microsoft Outlook that allows you to create, edit, and modify content using Documentum functionality from within the Microsoft Outlook interface. My Documentum for Microsoft Outlook enables users to capture and store emails

(including attachments) and documents in Documentum repositories, and allows users to manage content, even when offline.

What is a repository?

A repository is a storehouse for the content you work on and share with other users. Content is the text, graphics, attachments, binary content, or other data. My Documentum for Microsoft Outlook also stores the properties (descriptive characteristics and more) about the file, such as creation date, author, version number, and others. Each repository provides security, tools, and processes for sharing content among many users.

When you want to modify a file, check it out from the repository. The file is locked and only you can modify it. For other users, the file becomes read-only. When you complete your changes, you check in the file, which updates the current version of the file with the new one. Checking in unlocks the file so that other users with sufficient permissions can modify it.

EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

11

My Documentum for Microsoft Outlook Concepts

What is a profile?

When you log in to a repository via My Documentum for Microsoft Outlook, you are given access to one or more profiles in a repository. A profile is a repository object that controls a set of Documentum objects to which a user has access: cabinets or folders. A repository can have a number of profiles. For each repository, you can choose the profiles you would like to work with in My Documentum for

Microsoft Outlook. See

Setting profiles preferences, page 36

for more information.

Documentum Administrator sets the folders available via each profile and profile settings. Profile settings determine the actions you can perform on objects within the profile while working in My

Documentum for Microsoft Outlook, for example, you cannot work with objects of an offline-disabled profile in offline mode.

What is local storage?

Local storage is an area on your local PC that caches (stores) documents and their properties

(database, PST file). All document content downloaded from the repository to My Documentum for

Microsoft Outlook is stored in the local storage. See

Setting My Documentum for Microsoft Outlook storage folder preferences, page 39

for information on how to set the local storage location and size.

What are online and offline modes?

You can work in My Documentum for Microsoft Outlook in two modes:

• Online — connected to the Documentum repositories

• Offline — disconnected from the repository

Online mode provides immediate access to content, permissions, locations, and advanced search. In online mode, the most recent (current) version is displayed, and you also have access to previous versions. When you modify the documents from within Microsoft Outlook, the changes are automatically synchronized with the repository enabling others to see them.

Offline mode allows you to work on your email messages and documents when a connection to the repository is unavailable. Your changes are automatically synchronized the next time you connect to the repository.

Not all objects are available when offline. To be able to work with repository objects when you are offline, they must be offline-enabled.

Enabling files for work in offline mode, page 85

provides information to enable and disable files and folders for working in offline mode.

You can switch to offline mode manually. When you restart Microsoft Outlook, the My Documentum for Microsoft Outlook switches back to online mode, or you can change modes manually by clicking

Connect on the My Documentum for Microsoft Outlook status bar.

Figure 1, page 12

displays the

Online status in the Microsoft Outlook toolbar.

Figure 1. The My Documentum for Microsoft Outlook status bar

12 EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

My Documentum for Microsoft Outlook Concepts

Note: From version 6.6 onwards, you can choose to connect or disconnect from the repository by selecting Connect or Disconnect option on the My Documentum for Microsoft Outlook status bar, or by selecting it from the My Documentum menu.

About My Documentum Folders

My Documentum Folders is the default name of the folder in the Microsoft Outlook navigation (left) pane that displays the available profiles in the Documentum repositories.

When you navigate a repository, synchronization takes place, and My Documentum for Microsoft

Outlook displays the updated content and properties.

The My Documentum Folders node contains the following folders:

• Profiles and their associated folders: You have access to these folders. My Documentum for

Microsoft Outlook allows you to store the same folder in several profiles. When you modify a folder or its contents, the changes are locally synchronized with the rest of the profiles.

Figure 2, page 14

shows the tree view of profiles and folders in the Microsoft Outlook navigation pane.

Search Folders: This is a virtual folder that contains views of all the repository documents that match specific search criteria. A search folder contains the following folders:

My Checked-Out Documents: This folder contains checked-out repository documents.

My Offline Documents: This folder contains documents for which the offline mode is enabled.

My Saved Searches: This folder contains the saved advanced searches. You can right-click and select Run to the search again.

EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

13

My Documentum for Microsoft Outlook Concepts

Figure 2. My Documentum Folders in Microsoft Outlook navigation pane

If the user has disabled the My Documentum for Microsoft Outlook add-in manually or an unexpected failure occurs in Microsoft Outlook, the My Documentum Folders root node does not appear in the folder tree. As a result, users cannot access any data in the PST.

From the 6.7.1 release onwards, multiple Microsoft Outlook profile support has been enabled in

My Documentum for Microsoft Outlook. If a user has configured My Documentum for Microsoft

Outlook in one profile and runs Microsoft Outlook with another profile, My Documentum for

Microsoft Outlook is still enabled. If the My Documentum Folders root node is removed from a profile, Microsoft Outlook displays the root node in the other profile, though you cannot expand the node if the add-in is still disabled.

14 EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

Chapter 2

Using the Interface

This chapter includes the following topics:

Enabling and disabling the My Documentum for Microsoft Outlook add-in, page 15

Navigating profiles in the Microsoft Outlook navigation (left) pane, page 16

Navigating a list, page 17

My Documentum for Microsoft Outlook reading pane, page 19

Adding a repository folder to the Favorite Folders pane, page 22

Using a Save to Repository dialog box, page 22

My Documentum for Microsoft Outlook menu in Microsoft Outlook, page 26

My Documentum for Microsoft Outlook Context Menu, page 27

Status Bar, page 29

Enabling and disabling the My Documentum for Microsoft Outlook add-in

To disable the My Documentum for Microsoft Outlook add-in in Microsoft Outlook

2010/2013

1.

Navigate to File > Options > Add-Ins.

2.

Select COM Add-Ins.

3.

Clear the My Documentum for Microsoft Outlook option.

4.

Select OK.

The My Documentum for Microsoft Outlook add-in is now disabled in Microsoft Outlook 2010/2013.

To enable the My Documentum for Microsoft Outlook add-in in Microsoft Outlook

2010/2013

1.

Navigate to File > Options > Add-Ins.

2.

Select COM Add-Ins.

3.

Select the My Documentum for Microsoft Outlook option.

EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

15

Using the Interface

4.

Select OK.

The My Documentum for Microsoft Outlook add-in is now enabled in Microsoft Outlook 2010/2013.

To disable the My Documentum for Microsoft Outlook add-in in Microsoft Outlook 2007

1.

Navigate to Tools > Trust Center > Add-Ins.

2.

Select COM Add-Ins.

3.

Clear the My Documentum for Microsoft Outlook option.

4.

Select OK.

The My Documentum for Microsoft Outlook add-in is now disabled in Microsoft Outlook 2007.

To enable the My Documentum for Microsoft Outlook add-in in Microsoft Outlook 2007

1.

Navigate to Tools > Trust Center > Add-Ins.

2.

Select COM Add-Ins.

3.

Select the My Documentum for Microsoft Outlook option.

4.

Select OK.

The My Documentum for Microsoft Outlook add-in is now enabled in Microsoft Outlook 2007.

Navigating profiles in the Microsoft Outlook navigation (left) pane

My Documentum Folders displays the profiles you have selected to work with while configuring the

EMC My Documentum for Microsoft Outlook settings.

The left pane of the Microsoft Outlook window displays a directory tree showing the available folders for that profile directory structure. To view the profile subfolders, expand the profile.

When you navigate to a profile or folder, My Documentum for Microsoft Outlook synchronizes the subfolders stored on the first level of hierarchy in this profile or folder, and you can view the updated tree structure. You can experience a delay in viewing the subfolders as My Documentum for

Microsoft Outlook updates the folder contents.

The right pane of the Microsoft Outlook window displays the contents of the item selected in the left pane. My Documentum for Microsoft Outlook downloads the content of the items to your machine only if you have Read or higher permissions on these documents. In this case, you are able to preview the document in the reading pane after it has been opened or made offline-enabled.

Profile settings (designated by your server administrator) determine the following:

• The default object type when performing an import

• Display of properties dialog

Figure 3, page 17

shows the Microsoft Outlook window displaying the contents of the repository profile you are viewing in Microsoft Outlook.

16 EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

Figure 3. Displaying repository content in the Microsoft Outlook Window

Using the Interface

Note: When you navigate to a profile and do not see any folders in it, you either do not have sufficient permissions to access the objects or the profile is incorrectly configured for your usage. Contact your

My Documentum for Microsoft Outlook system administrator for assistance.

You can choose the profiles you want to view in the Microsoft Outlook navigation pane by configuring the profiles settings. The

Setting profiles preferences, page 36

section provides more information.

Navigating a list

The list of items for a repository folder can be displayed in different views. Initially, My Documentum for Microsoft Outlook administrator sets the view associated with a particular folder, but can be customized to suit your needs. The default view is applied to all folders within this profile. If you change the default view for a folder, your change supersedes the profile setting made by the administrator, and this folder content appears in the view you have selected and your settings are preserved for future sessions.

EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

17

Using the Interface

Filtering a list

You can determine how a list of items is displayed. All views can be either online- or offline-enabled.

You can filter the content of a repository folder by displaying its items in three default My

Documentum for Microsoft Outlook views, which are:

Documents and Messages: This view displays both emails and documents stored in a folder selected under My Documentum Folders. In offline mode, only offline-enabled emails and documents are shown.

Each document is marked with an icon which shows its format (Microsoft Word, Microsoft Excel,

PDF, and so on) and status (offline-enabled or offline-disabled).

Among others, the view contains the following default columns: Icon, Attachment, From,

Subject, ReceivedDate, Size, Format, Checked-Out, and Flag status.

Figure 4. Documents and Messages view

Documents View: This view displays only the documents stored in a folder selected in the navigation pane under My Documentum Folders. The messages are not displayed.

This view contains the following columns: Icon, Subject, Size, Format, ModifiedDate, Owner

Name, Checked-Out, Checkout Date, and Flag status.

Figure 5. Documents view

Messages View : The list view displays only email messages; documents are not shown.

This view provides the following columns: Importance, Icon, Attachment, From, Subject,

ReceivedDate, Size, Format, and Flag Status.

18 EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

Using the Interface

Figure 6. Messages view

If the My Documentum for Microsoft Outlook administrator has set up an additional default view for you, then you can select it from the View list.

Sorting a list

When you sort items in a list, they appear in descending order.

To sort items:

1.

Click a column heading in the list view.

2.

To reverse the sort order, select the column heading a second time.

My Documentum for Microsoft Outlook reading pane

The My Documentum for Microsoft Outlook reading pane for repository items is displayed in place of the Microsoft Outlook reading pane. The reading pane enables you to view different aspects of the object selected in the list view. You can easily switch between the different aspects by clicking on the tabs at the bottom of the reading pane.

The following reading tabs are available for a document: Properties, View, Versions, Locations, and Permissions. The default tab is Properties.

The following reading tabs are available for a message: View, Properties, Locations, and Permissions tab. The default tab is View.

Reading pane - Properties tabs

This view allows you to view the properties of the object in read-only mode. The properties are grouped according to the settings made by the repository administrator, thus there are several tabs within the Properties tab.

Figure 7, page 20

shows the Properties tab in the reading pane.

EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

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Using the Interface

Figure 7. Reading pane Properties tab

Reading pane - View tab

This tab allows you to preview the content of the selected object, whether it is an email or a file in the following formats:

• MS Office document (.DOC, .DOCX, .DOT, .XLS, .XLSX, .PPT, .PPTX)

• PDF

• Text (.txt)

• JPEG (.jpg)

• PNG

• RTF

• XLT

• CSV

• POT

Note: If a preview handler is installed for a format, you can preview the content of the document. My Documentum for Microsoft Outlook supports all the preview handlers installed on your machine for any specified formats. Preview handlers for IInitializeWithFile and

IInitializeWithStream are also supported.

The reading pane resembles the interface of the application that is associated with the document being previewed. You cannot edit the email or document in this view.

When clicking the View tab while online, My Documentum for Microsoft Outlook checks the repository to verify that the version of the document stored locally is the latest version. If a more up-to-date document version is available in the repository, My Documentum for Microsoft Outlook downloads it to your local storage and informs you of its progress while it is being downloaded.

Once the document is downloaded, you are able to view the document. When working offline, the preview is only available for documents that have been marked as offline-enabled.

20 EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

Using the Interface

Reading pane - Versions tab

This view is available when you are working online. It displays the list view of all versions of the document with the following columns: Name, Version, Modification Time, Editor, Description and

Version Description.

Figure 8, page 21

shows the Versions tab in the reading pane.

Figure 8. Reading pane - Versions Tab

You can sort the list by any column. You can right-click on any document version to perform specific operations. For example, you can save the required version to a location in your file system.

Reading pane - Locations tab

The Locations view is available in online mode only. It displays the locations (folders) to which the current object is linked. The tab displays the locations in the list view which you can sort by Path,

Creation date and Owner column.

Figure 9, page 21

shows the Locations tab in the reading pane.

Figure 9. Reading pane - Locations Tab

Reading pane - Permissions tab

This view is available when you are working online. The Permissions tab contains information about object permissions. All lists are read-only, so it is not possible to edit the permissions in the

EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

21

Using the Interface reading pane; you can edit permissions in the Properties dialog box.

Figure 10, page 22

shows the

Permissions tab in the reading pane.

Figure 10. Reading pane (online mode) - Permissions Tab

Adding a repository folder to the Favorite

Folders pane

You can add any repository folder to the Favorite Folders pane to display it at the top of the Mail pane in the navigation pane. The folder stays in its original location, and Favorite Folders provides quick and easy access to the folder. The subfolders of the favorite repository folder are not shown in the Favorite Folders pane.

To add a repository folder to Favorite Folders pane:

1.

Under My Documentum Folders in the navigation pane, navigate to the folder you want to add to Favorite Folders.

2.

On the context menu, select Show in Favorites.

Note: You can quickly add a folder to Favorite Folders by clicking the folder you want to add and dragging it to Favorite Folders.

Using a Save to Repository dialog box

The Save to Repository dialog box allows specifying property values for the objects you are importing to the repository. The dialog box is divided into two panes – the left pane lists the objects being imported, and the right pane displays the properties for the items selected in the left pane.

22 EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

Using the Interface

When specifying the import information, you can select to process one item at a time or all items of a certain object type in a batch. You can remove an item from the items list so that this item is not imported.

The items in the left pane are displayed in the hierarchical manner.

The tabs in the right pane may vary depending on the profile settings and the object type of the imported items. Each tab covers the settings that govern a particular functional area. The Permissions tab is available in online mode only; it displays the access that different users have to the item. You can use the default profile permissions settings. The Properties tab may be displayed depending on the settings made by your administrator. If you are processing multiple items, the right pane displays only those property values that are common to all the items you selected.

Use the Save to Repository dialog box to locate a destination folder when you import a file, folder, or message to the repository.

The Save to Repository dialog box is shown in

Figure 11, page 24

.

To locate a folder:

1.

Select the profile in the Save In list, or click the location in the Common Places bar.

2.

Navigate to a folder where you would like to import.

• Click the One Level Up button to move to one level up in the directory structure.

• Click the Create New Folder button to create a folder.

3.

Depending on the operation you are performing or permitted to perform, the Move and/or Copy buttons become enabled so that you can make your choice.

• Click Move or Copy to close the dialog box.

Note: The following locations are invalid target locations for importing into a repository:

My Documentum Folders root folder;

Profile root folder, if there is more than one subfolder in the profile. You can still import to the profiles that have only one subfolder;

Search Folders.

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Using the Interface

Figure 11. Importing a file: Save to Repository dialog box

To save the items to the repository:

1.

Do one of the following: a.

To process each item separately, select One at a time in the Process Items list in the left pane.

b. To process items of a certain object type in a batch, select the object type in the Process Items list in the left pane.

Figure 12, page 25

shows all items of the dm_document object type selected.

24 EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

Figure 12. Setting import information for multiple items

Using the Interface

2.

When processing one item at a time, do the following: a.

To set the import information on the item, in the right pane, set the relevant information on the corresponding tabs.

b. Click Next item to switch to the next item, or Previous item to edit the details on the previous item.

c.

To remove the selected item from the list of items being imported, click Remove item in the left pane. At the prompt, click Yes.

Note: An email message is removed with all its attachments; you cannot remove a single attachment.

3.

When processing multiple items of a certain object type, do the following: a.

Set the relevant import information on the corresponding tabs in the right pane for the objects of the selected object type.

b. Select another object type in the Process Items list in the left pane and set the import information for these objects in the right pane. Proceed to set the import information for the rest of the object types.

4.

Click Save to start the importing process, or click Cancel to cancel the import.

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Using the Interface

My Documentum for Microsoft Outlook menu in Microsoft Outlook

Once you have installed My Documentum for Microsoft Outlook on your computer, the My

Documentum is available to you in Microsoft Outlook menu bar.

Figure 13. My Documentum menu in Microsoft Outlook

The My Documentum menu provides access to the top-level My Documentum for Microsoft Outlook functionality, such as checking documents in and out, canceling checkout, creating new objects, viewing the checked-out documents you have worked on.

Table 1, page 26

provides the description for My Documentum menu options.

Table 1. My Documentum menu options

Menu options

New Document

New Folder

Check Out

Check-In

Cancel Checkout

Move/Copy

Create Link

Synchronize with

Server

Description

Allows you to create a document in the repository.

Allows you to create a folder in the repository.

1.

Check Out: Allows you to check out the selected items in the list view.

2.

View My Checked-Out Documents: Allows you to view the checked-out documents you have worked on.

Allows you to check in the selected files.

Allows you to cancel the checkout for the selected items in the list view.

Opens the Save to Repository dialog box so that you can specify the location to add new documents to the repository.

Opens the Folder Selection dialog box to select the folder to which you want to link a selected document.

1.

Selected Documents: Allows you to update the selected documents in the list.

2.

Current Folder: Allows you to update the documents located in the selected folder.

3.

Current Folder and All Subfolders: Allows you to update the documents that belong to the selected folder and to all its subfolders.

4.

Application Data: Allows you to update all the content marked as offline-enabled in My Documentum for Microsoft Outlook storage folder, as well as metadata (properties) of offline-disabled items and objects.

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Menu options

View Synchronization

Stop Synchronization

Search In

Advanced Find

Connect

Disconnect

Offline-Enable

Offline-Disable

Properties

Options

System

Help

Description

1.

Progress: Allows you to view the progress of Application Data synchronization. It is enabled only while Application Data synchronization is running.

2.

Collisions: Opens the Resolving collisions dialog to view and resolve synchronization collisions.

3.

History: Displays the information about the My Documentum

Microsoft Outlook uploaded and downloaded objects.

Allows you to end the synchronization when My Documentum for

Microsoft Outlook has finished synching the current object.

Allows you to select the folders to perform the Simple search. Click Go to start the search.

Allows you to search for current versions of the documents by specifying additional search criteria.

Allows you to connect to the repository or server.

Allows you to disconnect My Documentum for Microsoft Outlook from the repository or server.

Allows you to enable files and folders to work in the offline mode for profiles that are offline-enabled.

Allows you to disable the offline enabled objects.

Allows you to review the documents or folder properties. Properties are descriptive characteristics about an item.

Allows you to perform the client side settings or configurations. The

Setting connection preferences, page 34

provides the details.

Allows you to o view what is currently being synched.

Allows you to open My Documentum for Microsoft Outlook Help.

My Documentum for Microsoft Outlook Context

Menu

My Documentum for Microsoft Outlook provides right-click context menus for items and folders located under My Documentum Folders. These context menus are invoked from Microsoft Outlook and give you access to all My Documentum for Microsoft Outlook functionality. Most menus are directly visible when you right-click on an item in the list view or a repository folder under My

Documentum Folders.

Context menus are available for documents and email messages when you right-click on them in the

My Documentum for Microsoft Outlook list view. Selecting more than one item at a time allows you to perform the same function on them simultaneously.

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Using the Interface

Note: If you select both email messages and documents, the context menu for documents is shown.

For multiple email messages, the Reply option is disabled and during object synchronization,

Forward option is disabled.

Based on the My Documentum for Microsoft Outlook working mode and operations currently in progress, some menu options are disabled. For example, the checkout operation is not available for documents that are getting downloaded to the repository. This occurs for documents that have been created or imported and have not yet been uploaded to the repository. The Offline-Enable and

Offline-Disable commands are disabled when the selected items are located in an offline-disabled profile.

The Move/Copy to Repository menu option is integrated in the right-click context menu for a Microsoft Outlook folder which allows you to copy or move a Microsoft Outlook folder to a repository. This command opens the Move/Copy to Repository dialog box and allows importing

Microsoft Outlook content into Documentum repositories.

Figure 14, page 29

shows the shortcut menu for an item in a repository folder.

28 EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

Figure 14. Context menu for a My Documentum for Microsoft Outlook item

Using the Interface

Status Bar

In the Microsoft Outlook status bar, the My Documentum for Microsoft Outlook section displays information on the status of My Documentum for Microsoft Outlook and last full synchronization time. The following My Documentum for Microsoft Outlook status are possible:

Online : My Documentum for Microsoft Outlook is connected to the My Documentum for Microsoft Outlook web services; no synchronization is taking place.

Offline : There is no connection with the My Documentum for Microsoft Outlook web services at this moment; either the server is unavailable or there is no network connection.

Synchronization is not possible.

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Using the Interface

Syncing : My Documentum for Microsoft Outlook is connected to the repository, and synchronization is taking place.

Collisions collisions.

: An animated application icon is displayed when you have unresolved

Note: Status bar appears only when user enters any of the Documentum folders.

30 EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

Chapter 3

Setting Preferences

This chapter includes the following topics:

Application server address setting, page 31

Logging in to repositories, page 32

Setting connection preferences, page 34

Setting profiles preferences, page 36

Setting the synchronization tool preferences, page 37

Setting My Documentum for Microsoft Outlook storage folder preferences, page 39

Setting debugging and troubleshooting preferences, page 41

Application server address setting

If you have not done so during installation, then indicate the Documentum server address when you first start Microsoft Outlook after installing EMC My Documentum for Microsoft Outlook. Use these instructions to connect to a Documentum server. Before you connect, obtain the URL to the server which includes the name of the host where Documentum is running and the port number on which

Documentum listens. Ask your system administrator for the server address and its specification.

To set the server address:

1.

Open Microsoft Outlook. To access this dialog box again, select Configure from the My

Documentum menu.

2.

In the Change URL dialog box, enter the server address in the text box after the double slash.

The address can be specified in a form of http://host:port or http://IP address:port, as shown in

Figure 15, page 32 .

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Setting Preferences

Figure 15. Indicating server address

3.

Click the Test button to test the connection with the server.

4.

If the test connection is correct, the OK and Cancel buttons get enabled.

5.

Click OK to apply the changes.

Note: If you click Cancel, the Change URL dialog box closes and the connection with the server is not established. To access this dialog box again, select Configure from the My Documentum menu.

After you complete your connection, a My Documentum for Microsoft Outlook status bar appears in the Microsoft Outlook status bar and displays the Online status.

Logging in to repositories

If you have not indicated the server address during installation of My Documentum for Microsoft

Outlook, you are prompted to do so before you can log in to the repositories. See

Application server address setting, page 31

for more information.

When you first start Microsoft Outlook, the My Documentum for Microsoft Outlook application tries to connect to the Documentum repositories. The Log In dialog box appears and displays all the repositories you have access to in sequence.

From version 6.6 onwards, My Documentum for Microsoft Outlook provides the following modes of authentication:

• Normal (Default authentication): You are prompted to enter the user name and password

• SSO only: Windows credentials are used for logging in to the repositories

• Mixed: You can choose to log in using Normal mode or SSO only mode

To log in:

1.

Open Microsoft Outlook.

2.

If you saved your credentials via the Log In dialog box, then My Documentum for Microsoft

Outlook logs you in to the repository based on any action performed on the Documentum objects. Skip the rest of this procedure.

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Setting Preferences

Log in to the repository through one of the following options: a.

If you log in for the first time after installing My Documentum for Microsoft Outlook, or if you did not save credentials the last time you logged in, you are prompted with the Log In dialog box for the first repository to which you have access. User name will be displayed and you need to provide only the password. Documentum user cannot be changed until you reset the client.

To log in to a repository, you must have a valid user name and password for that repository.

If you do not have that information, ask your administrator for assistance.

b. If you have enabled Single Sign-on (SSO) authentication by adding the required configuration settings in the dco_custom_settings.xml file on the server, you are prompted with a Log

In dialog box. Click OK.

c.

If you have chosen to configure Mixed mode authentication in the dco_custom_settings.

xml file on the server, you are prompted with a Log In dialog box. Perform the following:

Use Kerberos SSO to login to the repository checkbox is selected by default. Click OK to log in to the repository in SSO mode.

• Clear Use Kerberos SSO to login to the repository checkbox to enable the Login Name and the Password fields. You can enter the valid login credentials and click OK for normal mode authentication.

For more information on enabling and configuring SSO authentication on My Documentum for

Microsoft Outlook server, refer to Documentum Foundation Services 7.1 Deployment Guide.

For information on enabling repositories for the different kinds of authentication, refer to section

“ The dco_system_settings.xml and dco_custom_settings.xml files” in My Documentum for

Microsoft Outlook 7.1 Administration Guide.

3.

To log in to this repository each time Microsoft Outlook starts as well as when you navigate folders belonging to the profiles in this repository, select Save credentials.

a.

If automatic login is disabled, the system prompts you for your credentials to connect to the repository each time Microsoft Outlook starts and when you navigate to a folder belonging to the profiles in this repository.

The Save credentials option can be disabled for some repositories.

b. To enable automatic synchronization with this repository, select the Automatically

synchronize with the repository. You can change this option later in the Options dialog box.

See

Setting connection preferences, page 34

for details.

c.

Click OK.

4.

The Log In dialog box for any other repositories to which you have access but have not logged in yet is displayed, one by one. Follow steps a through c in Step 3 above to log in, or click Skip this

repository to skip the displayed repository.

Note: You can log in to a skipped repository later while working in Microsoft Outlook by clicking on the profile name in the Microsoft Outlook navigation (left) pane, or from the My Documentum menu, select Synchronize with Server > Application Data. You can also specify automatic login preferences for each repository in the Options dialog box. See

Setting connection preferences, page 34

for more information.

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Setting Preferences

WebSEAL or SiteMinder Authentication

If the WebSEAL or SiteMinder server has been configured as a reverse proxy, the certificate authentication login screen for accessing Documentum repositories will appear as shown in

Figure

16, page 34 :

Figure 16. Login screen

1.

Enter the Login Name and Password to access the required repository.

Note: Once you accept the certificate, you need not provide the password.

2.

Select one of the following:

OK to log in to the repository

Skip this repository to move on to another repository

Cancel to exit the operation

Note: Following WebSEAL and SiteMinder server integration, all other options on the Login screen are disabled.

Setting connection preferences

Set My Documentum for Microsoft Outlook connection preferences such as server address and automatic repository synchronization, and log in to repositories skipped during the first time login.

My Documentum for Microsoft Outlook as a client application has to be connected to the server in order to determine repositories availability. You can initially specify the server address during the

My Documentum for Microsoft Outlook installation.

To modify the My Documentum for Microsoft Outlook server address:

1.

From the My Documentum menu, select Options.

2.

In the Options dialog box, select the Connections tab as shown in

Figure 17, page 35 .

34 EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

Figure 17. Specifying connection preferences

Setting Preferences

3.

In the Address of Application Server field, type a new address.

4.

Click Change to edit the server address.

5.

Click Test to verify the server connection for the new address.

6.

Click OK to save the changes and close the dialog box.

For the repositories you are logged in to, you can enable the automatic synchronization preference in order to have My Documentum for Microsoft Outlook automatically connect to the repository when Microsoft Outlook starts, or when you browse the profiles.

You can also enable automatic synchronization login in the Log In dialog box when logging in to a repository by selecting the Automatically synchronize with this repository check box. See

Logging in to repositories, page 32

for details.

To enable or disable automatic synchronization:

1.

From the My Documentum menu, select Options.

2.

In the Options dialog box, select the Connections tab.

3.

Under Auto sync, select the checkbox for each repository you want to synchronize automatically.

Clear the checkbox to disable the automatic synchronization for this repository.

4.

Click OK to save the changes and close the dialog box.

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Setting Preferences

You can specify whether automatic synchronization preferences have to be applied to a particular repository. See

Setting the synchronization tool preferences, page 37

for more information on automatic synchronization preferences.

You can also enable a repository for automatic synchronization in the Log In dialog box when logging in to a repository by selecting the Automatically synchronize with this repository checkbox. See

Logging in to repositories, page 32

for details.

Setting profiles preferences

For the repositories you have logged in to, you can select the profiles that you wish to work with in

Microsoft Outlook. These profiles are displayed under My Documentum Folders in the Microsoft

Outlook navigation pane.

If you choose not to display the profile in the navigation pane, My Documentum for Microsoft

Outlook deletes all offline-enabled documents except the checked-out ones and the documents that are accessible through other profiles.

To select the profiles to be displayed in Microsoft Outlook Navigation Pane:

1.

From the My Documentum menu, select Options.

2.

In the Options dialog box, select the Navigation Pane tab. It displays the Options dialog box with the Navigation Pane tab highlighted.

36 EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

Figure 18. Selecting profiles to appear in Navigation Pane

Setting Preferences

3.

In the Repositories list, select the Show checkbox for each profile you want to see in the Microsoft

Outlook navigation pane.

Note: If the administrator has provided the required permissions, you can check or uncheck the profiles, otherwise the Show checkbox is hidden and all profiles are displayed. Managing

Repositories and Profiles chapter of the EMC Documentum My Documentum for Microsoft Outlook

Administration Guide provides the details.

4.

Click OK to save the changes.

Setting the synchronization tool preferences

Each time you start Microsoft Outlook, the automatic synchronization starts so that repository settings (properties, profiles, and formats) are up-to-date. The Documentum Synchronization dialog box appears to indicate the synchronization process. See

What is a synchronization process?, page 93

for more information on the synchronization process.

You can schedule the automatic synchronization or turn it off in the Options dialog box. This setting can be changed later if necessary.

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Setting Preferences

You can specify the automatic synchronization preferences so that synchronization runs automatically every hour or at a certain time during the day. You can then enable a repository for automatic synchronization; in this case, all offline-enabled documents in this repository are synchronized in accordance with the automatic synchronization preferences. If automatic synchronization is turned off, or a repository is not enabled for automatic synchronization, you can manually synchronize a particular profile or folder when needed.

To set up automatic synchronization:

1.

Open Microsoft Outlook.

2.

Click the My Documentum menu and select Options.

3.

In the Options dialog box, select the General tab as shown in

Figure 19, page 38

.

Figure 19. Specifying automatic synchronization tool preferences

4.

In the Automatic Synchronization section, select the synchronization option from the list. You can set the synchronization to happen once an hour, once a day at a certain time, or choose to turn off the automatic synchronization.

5.

Click OK to save the changes.

To keep track of document modifications and collisions that occurred during synchronization, select the number of synchronization sessions to be saved in the synchronization history. Administrator sets the default number of sessions value.

38 EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

Setting Preferences

To select the number of sessions to save in synchronization history:

1.

From the My Documentum menu, select Options.

2.

In the Options dialog box, select the General tab.

3.

In the Sessions Kept in History section , type a value from 0 to 10000.

4.

Click OK.

When a document in the repository is modified simultaneously by you and another user, a synchronization issue occurs, and you have to decide whether to keep the repository or your own version of the document.

To run in accessibility mode:

1.

If you choose to run My Documentum for Microsoft Outlook in Accessibility Mode, select the checkbox Run in Accessibility Mode.

2.

Click OK.

Setting My Documentum for Microsoft Outlook storage folder preferences

My Documentum for Microsoft Outlook stores repository files that you are working on in a local storage folder on your computer. You can configure the location of this folder during the initial client software installation and cannot be changed at a later time.

You can empty the Documentum cache to get rid of unnecessary files. For example, you can remove the documents that are not synchronized with the repository but are present in the local storage because you opened them while being online.

To empty the My Documentum Cache:

1.

From the My Documentum menu, select Options.

2.

Click the Disk Space tab.

3.

In the Documentum Cache section, click the Empty Cache.

Note: Documentum cache consists of Mail Storage, Document Storage, and PST storage.

4.

The Empty Folder dialog box appears with options for My Documentum for Microsoft

Documentum cache clearing.

5.

Do one of the following:

• Select Temporary documents only to remove offline-disabled documents from the My

Documentum for Microsoft Outlook Documentum cache.

• Select All documents to remove all documents (temporary documents and offline-enabled documents) from the My Documentum for Microsoft Outlook Documentum cache.

6.

Click OK to save the changes.

Documentum cache is consist of Mail Storage, Document Storage, and PST storage

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Setting Preferences

Figure 20. Specifying My Documentum for Microsoft Outlook Documentum cache preferences

The size of the .dco files in the storage folder are reduced to zero bytes and all documents are deleted from the Document Storage location (Viewed/Staging folder).

You can set the maximum size of the My Documentum for Microsoft Documentum cache. The system checks this setting every time you try to download a document from a repository to offline storage.

The initial My Documentum for Microsoft Documentum cache size value is set by the administrator.

However, you can also change this setting at any time.

To specify the My Documentum for Microsoft Outlook storage folder size:

The Maximum Space Allowed allows you to set the maximum size of Documentum cache for My

Documentum for Microsoft outlook.

1.

Click the My Documentum menu and select Options.

2.

Click the Disk Space tab.

3.

In the Maximum Space Allowed section, type a value from 10 to 100 and select the unit of measurement from the list - either MB or GB.

4.

Click OK to save the changes.

Note: You are not allowed to change the My Documentum for Microsoft Outlook storage folder limit to a size that is less than the space currently in use by the offline storage.

40 EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

Setting Preferences

Setting debugging and troubleshooting preferences

You can collect information for debugging and troubleshooting an environment using the

Troubleshoot tab of the My Documentum for Microsoft Outlook menu options.

To specify the debugging and troubleshooting preferences:

1.

Click the My Documentum menu and select Options.

2.

Click the Troubleshoot tab.

Figure 21. Specifying debugging and troubleshooting preferences

3.

In the Logging area, select one of the following logging levels from the drop-down list:

• Error

• Info

• Detail

Note:

• The default level is set to Info.

• Set the logging level to Detail only when debugging or troubleshooting is required. Selecting

Detail increases the size of the log file.

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Setting Preferences

4.

Select Enable Connector Logging to troubleshoot errors.

Note: Select Enable Connector Logging only to debug server errors as this operation may occupy a lot of memory on the local disk.

5.

The Log Location pane provides the path where the logs are stored on the computer.

6.

When you resolve collisions using the Exclude From Sync option, that object will not be considered the next time a sync operation is performed. In the Clear Ignored Object List area, click Clear Now to include all collisions that have been ignored.

7.

Click OK to save the changes.

42 EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

Chapter 4

Searching in My Documentum for

Microsoft Outlook

This chapter includes the following topics:

Searching repository folders, page 43

Performing a simple search, page 43

Performing an advanced search, page 44

Saved searches, page 50

Searching repository folders

In EMC My Documentum for Microsoft Outlook, you can search for the repository profiles to find specific documents and messages based on properties and content.

In online mode, you can search files located in the Documentum repository. The search results include only the documents that are located in the folders available via your profiles for which you have adequate permissions.

Performing a simple search

Using a simple search, you can search any item in the repository that contains a specific word or phrase. When running a simple search in online mode, both the repository and your local storage are searched. When performing a simple search in offline mode, only the offline-enabled items in the local storage are searched.

To search for a document or email message by a word or phrase:

1.

In the Find section of My Documentum menu, type the text to search for in the search field and click Go, or click the arrow on the search field box to use the previous search text.

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Searching in My Documentum for Microsoft Outlook

2.

Specify the folders you want to search. By default, the current folder is selected. To choose a folder for search, do one of the following:

• To search in all profiles, a specific profile, Home Cabinet, My Rooms, click Search In, and then click All Profiles or a specific profile name. When you select My Documentum Folders,

Home Cabinet or a profile node, the search is performed in all nested subfolders.

Click Find now.

• To search in a custom folder, click Search In, and then click Choose Folders.

In the Select Folder(s) dialog box, select the checkbox next to a repository folder you want to search. Select the Select subfolders checkbox to search in the folder’s subfolders. Click OK to close the dialog box. Click Find now on the MyD Outlook Find Bar.

3.

The Search results dialog box displays all documents that have met the search criteria as shown in

Figure 22, page 44

. You can start an advanced search by clicking the Advanced Find button.

You can also save the results based on the criteria for the current search to a Search Folder so that you can run the same search later.

Figure 22. Simple search results

Note: To stop the search, on the MyD Outlook Find Bar, click Stop. To restart the search, click Find

now. When you stop the search, no results are displayed.

Note: If an item found is available in multiple profiles or linked to multiple locations, all instances of the item are displayed in the search results. The search results list can contain up to 500 items.

You can right click the items in the search result, and perform the My Documentum for Microsoft

Outlook operations listed in the drop-down.

Performing an advanced search

Advanced search allows you to search for current versions of the documents by specifying additional search criteria. Running an advanced search in online mode searches the repository. You can run an advanced search as a continuation of the simple search.

44 EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

Searching in My Documentum for Microsoft Outlook

To search for an item:

1.

Click Advanced Find in the Search results dialog box, or on the My Documentum menu, click

Advanced Find.

The Advanced Find — <New Search> dialog box appears. An advanced search is run in the location you specified in the Search In box of the MyD Outlook Find Bar.

Note: The default location is either the current My Documentum for Microsoft Outlook folder or the My Documentum folder, if it is a Microsoft Outlook folder.

The Advanced Find — <New Search> dialog box contains two Object Type fields, which can be used in combination to perform the required search operation.

2.

In the Object Type field, select the object type you want to search for.

3.

Click Browse to change the folder in which the search needs to be performed.

4.

Select one of the two options:

Search Mails to search for mails based on the object type selected. This option is selected by default.

Search Documents to search for documents based on the object type selected.

Figure 23. Advanced Find — <New Search> screen — Search documents — General tab

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Searching in My Documentum for Microsoft Outlook

Figure 24. Advanced Find — <New Search> screen — Search mails — General tab

The following table lists the attributes based on the selected combination of object types.

Note:

• If one of the object types selected is dm_document (or its subtype) and the Search Document option is selected, then the document-related fields appear in the General tab.

• If one of the object types selected is dm_document (or its subtype) and the Search Email option is selected, then the email-related fields appear in the General tab.

Table 2. Attributes based on the selected combination of object types

Selected Object

Type

Object type derived from dm_document and the other object type

Search Criteria

Search

Documents

option

Fields in

General tab

Named — Type the text you want to search for in the item’s name, or select the list of option to use text from a previous search.

You can use the ‘*’ wildcard to specify the search criteria.

Fields in

Advanced tab

All attribute types except for date attributes

Search for the

word(s) — Type words or phrases that need to be

Result List

• Object

• Creator

• Name

• Modified

• Size

• Folder

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Searching in My Documentum for Microsoft Outlook

Selected Object

Type

Object type derived from dm_document

Search Criteria Fields in

General tab

found at the location.

Date — Select the date property against the search that needs to be performed.

The options available depend on the object type selected. Specify the time when the event takes place and a date range for your search.

Fields in

Advanced tab

Search Mails

option

Size — Specify the size of the documents to be found, in kilobytes (kb).

You can indicate the document size range in the corresponding boxes.

Subject — Type the message subject you want to search for or select the list of options use text from a previous search.

You can use the ‘*’ wildcard to specify the search criteria.

All attribute types except for date attributes and message subject

Search for the

word(s) — Type words or phrases that need to be found at the location.

Result List

• Message

• From

• Subject

• Received

• Size

• Folder

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Selected Object

Type

Search Criteria Fields in

General tab

Fields in

Advanced tab

Result List

From — Select the required criteria from the list of options and enter the address from which the message was sent.

To — Select the required criteria from the list of options and enter the address to which the message was sent.

Sent — Select the required criteria from the list of options and enter the date range for when the message was sent.

Received

Select the required criteria from the list of options and enter the date range for when the message was received.

5.

Select the Advanced tab and make the following settings: a.

From the Field list, select a field to be included into the search criteria. The list of available fields depends on the object type you have selected on the General tab. The field selected appears in the text box below.

b. In the Condition list, select the condition against which the field is to be verified during the search. The options in the list depend on the selected field type.

c.

In the Value box, specify the value for the condition, such as "business" (without the quotation marks).

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Searching in My Documentum for Microsoft Outlook d. Click Add to list to add the specified criterion to the criteria list.

Note: If the criteria list contains items, you can specify how the new criterion is to be combined with the existing ones by selecting an “and” or “or” logical operator.

Figure 25. Advanced Find — <New Search> screen — Search documents — Advanced tab

Figure 26. Advanced Find — <New Search> screen — Search mails — Advanced tab

6.

Click Find Now to begin your search.

7.

The advanced search results are displayed at the bottom of the dialog box.

Note: To stop the search, click Stop. The search stops and the dialog box display the results available up to that point. To restart the search, click Find Now.

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Click New Search to define a new search.

8.

Click one of the following:

Save to save a new search or update a new search. The Save search dialog box appears. Type the required information in the Name and Description fields and click OK to save the search.

Save As to save an existing search as a new search. The Save search dialog box appears. Type the required information in the Name and Description fields and click OK to save the search.

Select Save search as public to save the search in the repository. This allows all the users of the repository to view or edit the search. If Save search as public is not selected, the search can be viewed or edited only by the user who initiates the search.

Figure 27. Save search screen

In simple and advanced search results, if the objects have not been synced earlier, you can only perform the Open and Show Locations functions. When objects have been synced to the client already, they are highlighted with a red flag and the folder path column is displayed in the Search results dialog box. The following functions can be performed on previously synced objects:

Table 3. Functions for synced objects

Menu command

Open

Properties

Send as Link

Send as Attachment

Show Locations

Check in

Check out

Cancel Checkout

Action

Open the item in its corresponding application

View the item’s properties

Send the item as a link (for documents only)

Send the item as an attachment (for documents only)

Displays a list of all object locations in a new dialog box

Check in the item

Check out the item

Cancel the checkout operation for the item

Saved searches

All searches are saved in the Search Folders node in the My Documentum Folders categorized by the repository. This folder is updated during the Sync Application Data operation or when you click

Sync All Searches or Sync Repository Searches in the context menu.

Note: The Search Folders list is not updated every time the node is expanded.

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The My Saved Searches node in the My Documentum Folders will have a sample folder structure as shown in

Figure 28, page 51 .

Figure 28. My Saved Searches node

The following operations can be performed on your saved searches:

Sync All searches — The right-click context menu of the My Saved Searches node displays the

Sync All searches option. Click this option to re-sync the saved searches in all the repositories.

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Figure 29. Sync All Searches option

Sync Repository searches — The right-click context menu of each of the repository nodes displays the Sync Repository searches option. Click this option to re-sync the saved searches for the selected repository.

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Figure 30. Sync Repository Searches option

Searching in My Documentum for Microsoft Outlook

Run search — The right-click context menu for each of the saved searches displays the Run search option. On clicking this option, the Advanced Find dialog box appears with the controls set to the values in the query and runs the query.

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Figure 31. Search options

Edit search — The right-click context menu for each of the saved searches displays the Edit search option. On clicking this option, the Advanced Find dialog box appears with the controls set to the values in the query, which can be edited.

Delete search — The right-click context menu for each of the saved searches displays the Delete

search option. On clicking this option, the saved search will be deleted from the repository.

Note:

• When you enter a search folder, the selected search will be run immediately.

• When loading a search for editing, or running an existed search in the Advanced Find dialog box, it is possible that not all search targets (search folders and repositories) are available for your profiles. In this case, targets which you cannot access will not be shown and the search will not be run against them. If no targets are available, then the search will not be loaded. It is also possible that some targets that you can access through your profile are not synced to the client yet. In such a case, click Browse to display the Select Folder(s) dialog box that will contain these targets. If you clear the folder selection in this dialog box and save the changes, you will not be able to select the folders again until they have been synced to the client or you reload the search.

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Figure 32. Search Folder(s) dialog box

Searching in My Documentum for Microsoft Outlook

• If a sync or search operation is running, then the Run search and Edit search operations will be disabled.

• If a sync operation is running and you click a search folder, an error message appears stating that a search cannot be run.

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Chapter 5

Working with Folders

This chapter includes the following topics:

Navigating folders, page 57

Importing folders to the repository, page 57

Moving and copying a folder, page 58

Renaming a folder, page 58

Creating a folder, page 59

Deleting a folder, page 61

Synchronizing a folder, page 61

Navigating folders

You can browse through the repository folder structure that is displayed in the navigation pane in Microsoft Outlook.

When you are working offline, the Microsoft Outlook navigation pane displays the offline-enabled folders, and the list view shows only the offline-enabled documents.

Importing folders to the repository

You can import Microsoft Outlook folders into the Documentum repository. When importing a folder, all its subfolders and documents will be imported. If a folder with the same name exists in the selected destination, the folder name will be suffixed with “1”.

To import a Microsoft Outlook folder:

1.

In the Microsoft Outlook navigation pane, select the folder you would like to import.

2.

Perform one of the following:

• On the My Documentum menu, click Move/Copy.

• Right-click the folder and select Move/Copy to Repository.

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3.

In the Save to Repository dialog box, select the destination location for the folder to be imported, and select Copy or Move depending on the operation you want to do, or depending on what operation is permitted for the selected location.

4.

In the Save to Repository dialog box, specify the information and permissions on the folder. For detailed steps, see

Using a Save to Repository dialog box, page 22

.

Depending on the destination profile settings, you may be required to specify the properties for a folder you are importing.

5.

Click Save.

You can import a Microsoft Outlook folder with all its Microsoft Outlook items and subfolders by dragging-and-dropping it to a repository folder under My Documentum Folders.

To import a Microsoft Outlook folder by dragging-and-dropping:

1.

Navigate to a folder in Microsoft Outlook.

2.

Do one of the following: a.

Drag-and-drop a Microsoft Outlook folder to the destination folder under My Documentum

Folders to save a copy of the folder to the Documentum repository.

b. Holding the right mouse button, drag-and-drop a Microsoft Outlook folder to the destination folder under My Documentum Folders.

3.

Repeat steps 3–5 of the preceding procedure.

Note: When you import a folder by dragging-and-dropping, or by using the Copy or Move menu commands, and then cancel the import operation, the folder content is automatically moved to the source location. A warning message appears informing the same. If the source folder no more exists, the content is moved to Lost and Found folder.

Moving and copying a folder

You can move or copy repository folders from one location to another using either menu commands, the right mouse button, or drag-and-drop.

To copy or move a repository folder to another location:

1.

In the Microsoft Outlook navigation pane, under My Documentum Folders, browse to the repository folder you would like to copy or move.

2.

Right-click and select Move/Copy to Repository.

3.

In the Save to Repository dialog box, choose the destination location for the folder, and select

Copy or Move.

Renaming a folder

You can rename any repository folder except the root folders such as My Documentum Folders,

Home Cabinet, My Rooms, My Checked-Out Documents folder and a profile’s root folder.

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Note: Renaming of in-line folder is not supported.

To rename a folder:

1.

Navigate to a folder in the navigation pane and select it.

2.

Do one of the following: a.

Press F2.

b. Right-click and select Rename.

3.

Type the new name and press Enter.

Note: If the folder with the same name already exists in the destination folder, you will be prompted to specify another name.

Creating a folder

You can create a folder and save it to a location under My Documentum Folders. When you create a folder, you can specify its name, set required properties, and specify the permissions. It is not possible to have two subfolders with the same name in one destination folder.

To create a folder:

1.

In the Microsoft Outlook navigation pane, select any profile folder under My Documentum

Folders.

2.

From the My Documentum menu, click New Folder or from the Microsoft Outlook Folder menu, click New Folder.

3.

The New Folder dialog box appears as shown in

Figure 33, page 60

with the currently selected folder as your destination location.

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Figure 33. The New Folder dialog box

4.

To change the destination folder, click Select.

The Select location dialog box appears that allows you to select one of the repository folders accepting subfolders.

Note: Changing the location can affect the properties you must specify when creating a folder.

5.

In the Name box, enter the folder name. The folder name is mandatory. By default, the name is ’New Folder’.

6.

The default folder object type set of the profile in which the destination folder is located is selected in the Type field. You can change the object type.

7.

Specify other relevant information and permissions.

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8.

Click Save.

Deleting a folder

When you delete a folder, the documents stored in this folder and all its subfolders are deleted, provided they do not exist in other locations. If a document in a folder you are deleting is linked to other locations, it is not deleted, but unlinked instead. If you do not have sufficient rights to delete a folder, then upon synchronization, the deleted folder reappears in My Documentum for Microsoft

Outlook and is not removed from the repository.

To delete a folder:

1.

Right-click a repository folder and select Delete “Folder name” from the context menu.

2.

Do one of the following: a.

Click Yes to confirm the deletion of the selected folder from the current location only.

b. Click No to cancel the deletion of the selected folder from the current location only. If you want to delete the folder from all locations in the repository, press Ctrl+Delete on the selected folder. At the prompt, click Yes.

Synchronizing a folder

You can synchronize a folder manually at any time when you are working online. When you synchronize a folder with subfolders, My Documentum for Microsoft Outlook synchronizes the content of the subfolders as well as the parent folder.

To synchronize a folder, right-click a repository folder and select Synchronize with server from the context menu. The Synchronization progress dialog box appears.

Note: To view the progress dialog box of Synchronization, select Synchronization Progress from the My Documentum menu.

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Chapter 6

This chapter includes the following topics:

Navigating repository objects in Microsoft Outlook list view, page 63

Document quick editing, page 64

Checking out, editing, and checking in documents, page 64

Cancelling a checkout, page 66

Importing files to the repository, page 67

Exporting files, page 68

Moving and copying a document, page 71

Renaming a document, page 72

Creating a document, page 72

Deleting an item, page 73

Linking a document to another location in the repository, page 74

Sending a document as attachment, page 74

Sending a link to the repository document, page 75

Navigating repository objects in Microsoft

Outlook list view

When you select a document in the Microsoft Outlook list view, information about the document is shown in the Microsoft Outlook reading pane. There are a number of tabs available so that you can view the document’s properties, preview, versions, locations, and permissions.

The items list in the Microsoft Outlook window displays only the objects for which you have

“Browse” or higher permission set. The content of a document is available only if you have “Read” or higher permission on this document. If your permission level is set to “Browse”, then you can only view the document properties.

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Document quick editing

You can open and edit repository documents shown in the Microsoft Outlook list view. When working in online mode, the changes you make are uploaded to the repository after you save and close the document. In offline mode, the changes will be uploaded after you reconnect to the repository.

Documentum Administrator configures the document quick editing settings. If this property is enabled, you can edit the repository documents, otherwise, you can only open the documents in read-only mode. By default, the quick edit option is disabled.

Checking out, editing, and checking in documents

Checking out a document reserves it so that only you can edit it. Other users with sufficient permissions will be able to view it in read-only mode. You must have at least “Write” permission to a document to check it out. My Documentum for Microsoft Outlook shows the checked-out status of a document by this icon: . The checkout operation retrieves the current version of each document being checked out.

While performing the checkout operation, My Documentum for Microsoft Outlook first updates the content of the selected documents. As a result, the Microsoft Outlook list view updates to indicate the latest document state.

You can still select the Check Out command on documents that have been checked out by another user, but My Documentum for Microsoft Outlook will prompt you that such document was already checked out in Webtop or other Documentum client application.

You can perform the checkout operation on the documents returned by the search results.

The documents you have checked out are available in the My Checked-Out Documents folder in both online and offline modes.

To check out a document:

1.

Navigate to the document in the list view and select it. You can select multiple items to check out.

2.

Right-click and select Check Out from the context menu or select Check Out from the My

Documentum menu.

The checked-out documents are marked by the icon.

You can edit the document if you have proper permissions to do so.

To open the document for editing:

1.

Navigate to the document in the list view and select it.

2.

Double click to open the document.

Note: To open multiple documents, right-click and select Open from the context menu.

3.

Right-click and select Open from the context menu.

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To check in a document:

1.

In the list view, navigate to the checked-out document and select it.

2.

Right-click and select Check In from the context menu or select Check In from the My

Documentum menu.

3.

In the Check In Document dialog box as shown in

Figure 34, page 65 , specify the checkin

information on the corresponding tabs. The tabs displayed depend on the administrative settings.

Figure 34. Checking in a single document

4.

On the Version Info tab, specify the version. For detailed steps on checking in the version, see

Checking in the version of the document, page 82 .

5.

On the Info tab, modify the properties.

6.

Specify the other relevant checkin information.

7.

Click Save to check in the document.

To check in multiple documents:

1.

Navigate to the checked-out documents in the list view and select them.

2.

Right-click and select Check In from the context menu or select Check In from the My

Documentum menu.

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3.

In the Check In Document dialog box as shown in

Figure 35, page 66

, for the document selected in the list in the left pane specify the checkin information on the corresponding tabs in the right pane. The tabs displayed depend on the administrative settings.

Figure 35. Checking in multiple documents

4.

To delete the document from the list of documents, select the document in the list in the left pane and click Remove item. At the prompt, click Yes.

5.

Use the Next button to enter checkin information for each document, or, optionally, you can click

Save to apply the current document’s checkin information.

Cancelling a checkout

You can cancel the checkout operation in both online and offline modes. You can cancel checkout for multiple checked-out files by selecting them in the Microsoft Outlook list view.

Note: If a checked-out document is offline enabled and you are disconnected from the server, you cannot cancel the checkout.

The Cancel Checkout command is available even if you have selected multiple files that are not currently checked out or files that have been checked out by other users. In this case, all files for which the operation does not apply will simply be skipped. If the selection does not contain any documents, the Cancel Checkout option in My Documentum menu and context menu item will be disabled.

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It is possible to cancel checkout documents which you have checked out through Webtop or

Documentum Administrator. This option will be available for the document only after the information about its new state has been downloaded from the repository.

When a document is checked-out, it becomes offline enabled by default. It remains offline enabled even after you check-in or cancel checkout the document. User with administrator rights can configure this feature.

Note: If documents are checked out from Documentum Administrator or Webtop which is installed on different system, you cannot cancel checkout these documents in My Documentum for Microsoft

Outlook.

To cancel checkout:

1.

Navigate to the checked-out document in the list view and select it. You can select multiple items.

2.

Right-click and select Cancel Checkout from the context menu or select Cancel Checkout from the My Documentum menu. The Cancel CheckOut dialog box appears.

3.

Click one of the following: a.

Ok — All changes since the last checkin are lost.

b. Cancel — The operation is cancelled.

4.

In online mode, the document is no longer checked out. If you cancel checkout In offline mode, the document is unlocked when My Documentum for Microsoft Outlook is back online. In both modes, the document is no longer available through the My Checked Out Documents folder after the checkout operation is canceled.

Importing files to the repository

You can import files from your file system or from any Microsoft Outlook folder into a repository folder by copying or moving, or dragging a file to the destination folder under My Documentum

Folders in Microsoft Outlook. You can also import files attached to a Microsoft Outlook message. See

Importing messages and message attachments to the repository, page 77

for more details.

To import a file located in a Microsoft Outlook folder:

1.

In Microsoft Outlook, navigate to the file you would like to import and select it.

2.

Do one of the following: a.

On My Documentum menu, click Move/Copy .

b. Right-click the folder and select Move/Copy to Repository.

3.

In the Save to Repository dialog box, select the destination location for the file to be imported, and select Copy or Move depending on the operation you want to do, or depending on what operation is permitted for the selected location.

4.

In the Save to Repository dialog box, specify the information and permissions on the file. For detailed steps, see

Using a Save to Repository dialog box, page 22

. Depending on the destination profile settings, you may be required to specify the properties for a file you are importing.

5.

Click Save.

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To import a file located in a Microsoft Outlook folder by dragging-and-dropping:

1.

Navigate to the file in the Microsoft Outlook list view.

2.

Do one of the following: a.

Drag-and-drop a file to the destination folder under My Documentum Folders to move the file to the Documentum repository.

b. Select the file and drag-and-drop it to the destination folder under My Documentum Folders to move the file to the Documentum repository.

3.

Repeat steps 4–6 of the preceding procedure.

Note: When you import a file by dragging-and-dropping, or by using the Copy or Move and Paste menu commands, and then cancel the import operation, the content is automatically moved to the source location. A warning message appears informing the same. If the source folder no longer exists, the file is moved to Lost and Found folder.

To import a file from your file system:

1.

Navigate to a file located on your computer.

2.

Click the file and press Ctrl+C or Ctrl+X to copy the file to the repository.

3.

In Microsoft Outlook, navigate to the destination folder.

4.

Click the folder and press Ctrl+V to paste the file to the destination folder. Alternatively, from the Edit menu, select Paste to perform the same operation. The Save to Repository dialog box appears.

Note: To paste the object using Ctrl+V, the focus must be on the list or message pane. Select the folder in the left navigation pane, click on the list or message pane, and press Ctrl+V.

5.

In the Save to Repository dialog box, specify the information and permissions on the document.

For detailed steps, see

Using a Save to Repository dialog box, page 22

.

Depending on the destination profile settings, you may be required to specify the properties for the document you are importing.

6.

Click Save.

Note: You can also drag-and-drop a file from your Desktop or Windows Explorer to a location under

My Documentum Folders.

Note: In case of Microsoft Outlook Copy or Move, Ctrl + C, Ctrl + V, or drag and drop from file system, when the import fails or is canceled, Microsoft Outlook folder selection dialog appears.

This dialog allows you to select a location for restoring the items.

Exporting files

You can export messages and documents from My Documentum for Microsoft Outlook to a location in your computer’s local file system or to any Microsoft Outlook folder in both online and offline modes. You can choose to export a particular version of the document. In online mode, if the local storage does not contain the current version of the document content, My Documentum for Microsoft

Outlook will download it from the repository before exporting. In offline mode, the version of the document stored in your local storage will be exported.

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To export a file:

1.

Select one or more files in the list view of any repository folder and select the Copy from the Edit menu, or right-click and select Copy from the context menu, or press Ctrl+C.

2.

Navigate to any place in your computer’s file system or other Microsoft Outlook location, right-click and select Paste , or press Ctrl+V.

The files are saved in the destination folder, with the name property value as the filename and in the format in which they were created.

To export a file using the Microsoft Outlook Save As menu:

1.

Select one or more files in the list view of any repository folder and select the Save As from the File menu.

Note: When you export a single file, ensure that you mention the associated file extension along with the file name while saving it.

2.

If you are saving a single file, the Save As dialog box appears as shown in

Figure 36, page 69 .

Navigate to the location where you would like to save the file. Specify the filename for the file to be saved and click Save. The file is saved in the destination folder in the format in which it was created.

Figure 36. Export a single file using the Microsoft Outlook Save As menu

3.

If you are saving multiple files, the Save As dialog box appears as shown in

Figure 37, page 70 .

Navigate to the location where you would like to save the files and click Save. The files are saved in the destination folder in the format in which they were created.

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Figure 37. Export multiple files using the Microsoft Outlook Save As menu

Note: To export repository files by dragging-and-dropping, select one or more files in the list view of any repository folder and drag-and-drop them to any place in the file system or Microsoft

Outlook folder.

To export a particular version of the document:

1.

Navigate to the document in the list view.

2.

Select the Versions tab in the reading pane.

3.

Right-click on the document version you would like to export and select Save As.

4.

In the Save As dialog box as shown in

Figure 38, page 71

, navigate to the location where you would like to save the file and click Save.

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Figure 38. Exporting the document of a particular version

Working with Documents

Moving and copying a document

You can move and copy a document to another location in the repository. When you move or copy a document, My Documentum for Microsoft Outlook moves or copies the property values along with the content. When you attempt to copy a document within a repository, you will be prompted that only offline-enabled documents can be copied. If the content of the document you are trying to copy is not up-to-date, you will be prompted to synchronize the document in order to be able to copy it.

To move or copy a document:

1.

Under My Documentum Folders, browse to the folder where the document is located.

2.

In the list view, select the document to be copied or moved.

You can select multiple documents.

3.

Right-click and select Move/Copy to Repository.

4.

In the Save to Repository dialog box, choose the destination location, and select Copy or Move depending on the operation you want to do, or depending on what operation is permitted for the selected location.

Note: You cannot move or copy a document into an invalid location, such as the My

Documentum Folders root folder or a cabinet root folder. If you are in online mode, a permission check is performed to check if you have the write permission in the target folder.

5.

In the Save to Repository dialog box, specify the information and permissions on the file or message.

6.

Click Save.

In offline mode, My Documentum for Microsoft Outlook cannot check permissions when you perform a move or copy operation. Therefore, you may find that even though you were able to

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Outlook synchronizes your changes with the repository, the operation cannot be completed, as you do not have the proper permissions to add content to a destination folder or to delete the document from the source folder. For information on synchronization collisions that can occur, see

Synchronization collisions, page 97 .

Renaming a document

While working in Microsoft Outlook, you can rename repository documents.

To rename a document:

1.

Navigate to the document in the list view and select it.

2.

Right-click and select Properties, or select Properties from the My Documentum menu.

3.

In the Document Properties dialog box, enter a new name in the Name field.

For detailed steps on editing document’s properties, see

Setting properties, page 89

.

Creating a document

While working in My Documentum for Microsoft Outlook, both in online and offline modes, you can create a new document from a Documentum template and save it to the selected location in a repository folder.

The templates available to you depend on your access permissions. The templates are grouped by object types. Depending on the object type, certain document formats and templates are available.

The document template specifies the document name and type and may provide initial field property values.

You are able to create a permission set for your new document. After the document is created, it opens for editing. When you close the document, the synchronization starts and the new document is added to the repository.

To create a folder:

1.

In the Microsoft Outlook navigation pane, select any profile folder under My Documentum

Folders.

2.

From the My Documentum menu, select New Document.

3.

The New Document dialog box appears as shown in

Figure 39, page 73

with the currently selected folder as your destination location.

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Figure 39. The New Document dialog box

Working with Documents

4.

To change the destination folder, click Select.

The Select location dialog box appears that allows you to select a different location.

Note: Changing the location can affect the properties you must specify when creating a document.

5.

In the Name box, enter the folder name. The folder name is mandatory. By default, the name is ’New Document.

6.

The default document object type of the profile in which the destination folder is located is selected in the Type field. Select a different object type, if required.

7.

The default document format of the profile in which the destination folder is located is selected in the Format field. Select a different format, if required.

8.

Select a template to create a document from in the Template list.

9.

Specify other relevant information and permissions.

10. Click Save.

Deleting an item

You can delete one or more items from any repository folder by selecting them in the Microsoft

Outlook window.

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When an item is deleted in My Documentum for Microsoft Outlook, synchronization starts immediately in online mode. The selected item is removed from the local storage after My

Documentum for Microsoft Outlook receives confirmation that it is removed in the repository.

It is possible to delete an item offline after it was checked in.

To delete an item:

1.

In the Microsoft Outlook window, select the item and click Delete using the Microsoft Outlook toolbar.

You can select multiple items by holding the Shift key.

2.

Perform one of the following: a.

Click Yes to confirm the deletion of the selected items from the current location only.

b. Click No to cancel the deletion of the selected items from the current location only and delete the items from all locations in the repository. Press Ctrl+Delete on the selected items.

At the prompt, click Yes.

Linking a document to another location in the repository

You can link a document to another location in the repository so that you can access it from multiple locations.

To link a document to another location in the repository:

1.

Navigate to the document in the list view and select it. You can select multiple documents.

2.

Select the document and go to My Documentum menu.

3.

Select Create Link.

The document is now linked to the specified location. For details on how to view the document’s locations, see

Reading pane - Locations tab, page 21

.

Note: In My Documentum for Microsoft Outlook, you cannot link a folder to another location in the repository, while you can do this in Webtop.

Sending a document as attachment

You can send documents in the repository folders as attachments in email messages.

To send a document as attachment:

1.

In the list view, navigate to the document which you would like to send as attachment and select it. You can select multiple documents.

2.

Right-click and select Send as Attachment.

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3.

A new email message opens with the selected documents attached. My Documentum for

Microsoft Outlook inserts the attached document’s filename into the Subject field.

Note: For multiple documents, subject does not display the document filename.

Type the recipient’s email address and other relevant information and sent the email.

Sending a link to the repository document

While working in My Documentum for Microsoft Outlook, you can create shortcuts in email messages that link to documents in a repository. You can open the latest version of a referenced document in the online mode.

If you have access to the document through its profiles and if you have permissions, you can edit the document and save it in the repository.

To send a link to the document:

1.

In the list view, navigate to the document for which you would like to send a link and select it.

2.

Right-click and select Send as Link.

3.

A new email message opens with the link file (*.dml_* file) to the document attached. Type the recipient’s email address and other relevant information and sent the email.

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Chapter 7

Working with Emails and Attachments

This chapter includes the following topics:

Importing messages and message attachments to the repository, page 77

Enhanced email attachment handling, page 78

Importing messages and message attachments to the repository

You can import email messages saved as .msg files in your file system, or from a Microsoft Outlook folder, or by dragging-and-dropping them to the destination folder under My Documentum Folders.

Note: Only email messages received or sent to the MS Exchange Server can be imported. My

Documentum for Microsoft Outlook does not support encrypted emails.

You can import an attached file by dragging-and-dropping it from a Microsoft Outlook message to the destination folder under My Documentum Folders.

To import an email message from a Microsoft Outlook folder:

1.

Navigate to the message located in the Microsoft Outlook folder and select it in the list view.

2.

Perform one of the following:

• Click Move/Copy on the My Documentum.

Note: In Microsoft Outlook 2007, on the Add-Ins tab, in the Custom Toolbars group, click

Move/Copy to Repository.

• Right-click the message and select Move/Copy to Repository.

• From the Edit menu, select Move/Copy to Repository Folder.

3.

In the Save to Repository dialog box, select the destination location for the message to be imported, and select Copy or Move depending on the operation you want to do, or depending on what operation is permitted for the selected location.

4.

In the Save to Repository dialog box, specify the information and permissions on the message.

For detailed steps, see

Using a Save to Repository dialog box, page 22 .

Depending on the destination profile settings, you may be required to specify the properties for the message you are importing.

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5.

Click Save.

To import a new email message:

1.

In Inbox, click New on the Standard Microsoft Outlook toolbar.

2.

Enter recipient names in the To: , Cc:, or Bcc: boxes. Separate names with a semicolon (;).

3.

Click Send and Save on the My Documentum for Microsoft Outlook toolbar.

Note: In Microsoft Outlook 2007, on the Add-Ins tab, in the Custom Toolbars group, click Send

and Save.

4.

In the Select Location dialog box, select the destination location for the message to be imported, and select Copy or Move depending on the operation you want to do, or depending on what operation is permitted for the selected location.

5.

In the Save to Repository dialog box, specify the information and permissions on the message.

For detailed steps, see

Using a Save to Repository dialog box, page 22

.

Depending on the destination profile settings, you may be required to specify the properties for the message you are importing.

6.

Click Save.

To import a message from your file system

Note: If a message received via a POP3 or IMAP protocol is saved in your file system, it will be imported into the repository; a collision will appear.

1.

Locate the message in your file system and select it.

2.

Press Ctrl+C or Ctrl+X to copy the message to the repository folder.

3.

Press Ctrl+V.

4.

Repeat steps 3–5 of the preceding procedure.

Note: You can also drag-and-drop an email message saved as a .msg file from your Desktop or Windows Explorer to a location under My Documentum Folders. For all the import to My

Documentum for Microsoft Outlook, the Save to Repository dialog appears except for the Microsoft

Outlook rule based import.

Note: When you drag-and-drop, or use the Copy or Move menu commands to import an email, and then cancel the import operation, the content is automatically moved to the source location. A warning message appears informing the same. If the source folder does not exist anymore, the email is moved to the Lost and Found folder. In the case of Microsoft Outlook, if you use Copy or Move, then upon failure or cancellation of import, the Microsoft Outlook folder selection dialog box appears and you can select a folder to restore the items.

Enhanced email attachment handling

When you import single or multiple emails into Documentum, the attachments are extracted from the email message and listed as separate document objects for import.

For separated documents (from email attachments), you cannot rename the documents during the import in the Import dialog box. During import, if you delete an attached document from the

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Note: Only the non-email attachments in the email child chain are extracted from the email message.

The embedded image attachments are not extracted from the email message.

You can remove items from the list (emails or attachments), specify object types for the attachments, and enter the metadata based on the object type and the data dictionary.

In the case of duplicate attachments, unique attachment names (_1, _2, and so on) are generated. If you remove the email from the item list, all the extracted attachments also get removed.

Note: The duplicity check for an attachment name is limited to the parent email and not to the target repository folder to which the items are imported.

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Chapter 8

Working with Versions

This chapter includes the following topics:

Versions overview, page 81

Viewing versions, page 82

Checking in the version of the document, page 82

Versions overview

A version is a copy of a file at a particular time the file was checked into the repository. A new version can be created each time the file is checked in. Versioning lets you keep track of changes to a file.

When you create or import a new file into the repository, it receives a version number of 1.0 . When you check in a file, you can decide whether to create a version of the file or overwrite the existing version. (You must have adequate permissions on the file to be given these choices.)

• Creating aversion gives the file a higher version number than it had when you checked it out and also leaves a copy of the previous version in the repository.

• Overwriting the existing version keeps the same version number on the file as the previous version and does not save a copy of the previous version. Depending on your configuration, you might be able to select whether to increase the version number by a whole number or by just a decimal point (that is, by a tenth). Increasing the version number by a whole number is considered a major revision; increasing by a decimal point is a minor version. For example, if you check out version 1.0 of a file and check it in as a minor version, the file is stored as version 1.1. If you repeat this process, the file is next stored as version 1.2. If you then decide to check out the file and then check it in as a major revision, the file’s version number jumps from 1.2 to 2.0.

The most recently checked-in file is marked CURRENT. When you are viewing a document online,

EMC My Documentum for Microsoft Outlook synchronizes on the fly and displays the most current version available at the repository. When you are offline, the CURRENT version is the most recent copy of the document downloaded to your machine during last synchronization.

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Viewing versions

You can do the following:

• When viewing a list, you can have the list display all the versions of all the items in the list.

• You can navigate to an item and view all the versions of that item.

• You can navigate to a past version of an item and then view the item in read-only mode.

To view all the versions of a document:

1.

Navigate to the document in the list view.

2.

In the reading pane, select the Versions tab as shown in

Figure 8, page 21 .

3.

Right-click the version of the document you would like to view, and select Open.

Checking in the version of the document

When you check in the document, you can specify the new version number of the document.

To specify the new version of the document:

1.

In the Check In Document dialog box, select the Version Info tab. For detailed steps on checking in the document, see

Checking out, editing, and checking in documents, page 64 .

2.

Do one of the following: a.

To check in the new version of the document, select the Choose version option. Go to the next step.

b. To check in the document as a new document, select the Save as New File option.

3.

Specify the version number. You may choose among the following options:

Same version – the document will be checked in with the same version as its current one.

Note: This option may be not allowed for some profiles.

Minor version – the minor version number is increased by one.

Major version – the major version number is increased by one and the minor version number is set to zero.

4.

In the Version label field, enter the label for the updated version of the document.

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5.

In the Description field, enter the description for the updated version.

6.

To replace the content of the checked-out document with another file during the checkin operation, next to Select from File, click Browse. In the Open dialog box, navigate to the file with which you want to replace the document you are checking in and click Open.

7.

Select the Make current checkbox to set the uploading version as current. This option is selected by default.

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Chapter 9

Working Offline

This chapter includes the following topics:

Working offline, page 85

Enabling files for work in offline mode, page 85

Checking in content in offline mode, page 86

Moving and copying content in offline mode, page 87

Working offline

You can work with EMC My Documentum for Microsoft Outlook in two modes, depending on the status of your connection to the repository: online (connected to the repository) or offline (no connection). You can switch to offline mode either manually or automatically. If you choose to go offline manually, then you must manually reconnect to the repository (go online). If your connection to the repository became unavailable and you were switched offline automatically, you will automatically be reconnected to the repository once a connection can be made.

Some functions such as performing advanced search, working with documents versions, locations, permissions, checking out operations cannot be performed offline.

Enabling files for work in offline mode

You can enable files and folders for work in offline mode only in profiles that are offline-enabled by your My Documentum for Microsoft Outlook administrator. For offline-disabled profiles, only the folder structure in the navigation pane will be available in offline mode; the list view will display no documents. In order to see the repository documents in an offline-enabled profile in offline mode, mark them as offline-enabled.

Note: You can enable files for work in offline mode only when you are in online mode.

To enable a file for use in offline mode:

1.

In the navigation pane, navigate to a folder under My Documentum Folder. The profile has to be available for offline use.

2.

In the list view, select the file or files you would like to enable.

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3.

Right-click and select Offline-Enable, or select Offline-Enable > Selected documents from the

My Documentum menu.

To enable a folder for use in offline mode:

1.

In the navigation pane, navigate to a folder under My Documentum Folder and select it. The profile has to be available for offline use.

2.

Do one of the following: a.

To enable all files in the selected folder, right-click and select Offline-Enable, or select

Offline-Enable > Current Folder from the My Documentum menu.

b. To enable all files in the selected folder and all its subfolders, select Offline-Enable > Current

Folder with Subfolders from the My Documentum menu.

Note: In a folder that is offline-enabled, you can still manually disable a file or more files for use in offline mode.

To disable a file for use in offline mode:

1.

In the navigation pane, navigate to a folder under My Documentum Folder. The profile has to be available for offline use.

2.

In the list view, select the file or files you would like to disable.

3.

Right-click and select Offline-Disable, or select Offline-Disable > Selected documents from the

My Documentum menu.

To disable a folder for use in offline mode:

1.

In the navigation pane, navigate to a folder under My Documentum Folder and select it. The profile has to be available for offline use.

2.

Do one of the following: a.

To disable all files in the selected folder, right-click and select Offline-Disable, or select

Offline-Disable > Current Folder from the My Documentum menu.

b. To disable all files in the selected folder and all its subfolders, select Offline-Disable >

Current Folder with Subfolders from the My Documentum menu.

Note: In a folder that is offline-disabled, you can still manually enable a file or more files for use in offline mode.

Checking in content in offline mode

The checkin operation and the synchronization of all changes are scheduled and started as soon as you go online. The synchronization uploads the changes to the repository, creates a version, if required and releases the lock on the document in the repository. If the profile was offline-enabled by the administrator when the document was checked out, it was automatically marked as offline-enabled. When you check it in, it remains available offline. Upon successful checkin, the documents are no longer checked out. You can continue to work with the version that was checked in before. The next time you either quick edit, change properties or check out/check in the document, the Check In dialog box appears with the Import dialog box.

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You can check out and edit a file multiple times, but only the last changes will be uploaded to the repository when you check the file in.

The Check In dialog box includes the changes in the previously supplied value. The action of editing the files supersedes the previous checkin action.

It is possible to move or delete a document offline after it was checked in. For deletion, this will require that during synchronization, the document lock be removed. The synchronization engine will first cancel the checkout operation for the document and then delete all versions.

Moving and copying content in offline mode

While offline, My Documentum for Microsoft Outlook cannot check permissions on repository objects. In offline mode, you are able to move files into folders in which you do not have enough access rights. During synchronization, collisions occur if you do not have the proper permissions to add content to a destination folder or to delete the document in the original folder. For instance, if you only have “Read” permission for a folder, you are still able to move a file into that folder, but a synchronization collision will arise in this case. However, only the final state of the object is synchronized, all intermediate states do not upload to the repository.

Moving files in offline mode affects files that were checked in and for which you cancelled checkout.

As a result of being offline, the file has not yet synchronized with the repository.

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Chapter 10

Managing Properties

This chapter includes the following topics:

Setting properties, page 89

Clearing dependent values, page 90

Managing properties for multiple files, page 91

Setting properties

A Documentum repository can store different objects, for example, a cabinet, folder, and document.

Depending on your company’s needs, there are different types of objects defined by object-specific properties.

EMC My Documentum for Microsoft Outlook requires selecting an object type when you are importing or creating a file or folder to your local storage. You select an object type in the Save to

Repository dialog box when you import a file or a folder to the repository folders. Each object type has properties that must be defined (are mandatory) before you can create an object in the repository.

Properties are descriptive characteristics about an item. All repository items have properties. You can open the item’s properties in My Documentum for Microsoft Outlook.

To view or set properties:

1.

Select an item in the list view of any repository folder, and do one of the following:

• Right-click and select Properties from the context menu.

• Select Properties from My Documentum menu.

The Properties dialog box appears as shown in

Figure 40, page 90 .

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Figure 40. Setting properties in the Properties dialog box

The Properties dialog box often includes multiple tabs, each tab covering the settings that govern a particular functionality.

Common tabs include Info and Permissions.

2.

Enter the desired values in the fields available on each tab.

You enter values by either typing them in a box or by selecting them from a list and clicking a right arrow. Property fields marked with a red asterisk are mandatory and cannot be left blank. The dialog box tab on which the mandatory fields are situated is marked with a red asterisk too. When you are done adding values, click OK.

3.

Click OK.

Clearing dependent values

My Documentum for Microsoft Outlook supports Query Based Pick lists and Dependent Value

Assistance. In the Properties dialog box, when you change the value of an attribute, My Documentum for Microsoft Outlook clears the values of all other attributes that are dependent on this attribute.

Note: Query Based value assistance works only in the online mode.

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Managing properties for multiple files

You can specify properties for several files simultaneously. For multiple files, you can only select multiple files that have the same type by using the “Process Items” drop-down.

To set properties for multiple files:

1.

Select multiple files in the list view by holding down the Ctrl key.

2.

Do one of the following:

• Right-click and select Properties from the shortcut menu.

• Right-click and select Properties from context menu.

The Properties dialog box appears as shown in

Figure 41, page 91 .

Figure 41. Setting properties for multiple files

3.

In the Process Items list, select the type of items to be processed in the Properties dialog box.

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The properties dialog box displays only those property values that are common to all the items you selected. Any changes you make will be made to all the items you selected:

• If a common property of the selected documents does not have any value in any of these documents, the system displays it on a white background and it is available for changes; the specified value is applied to all selected objects when the synchronization occurs;

• If a common property of the selected documents has different values in two or more of the selected documents or its value is not set for any documents, the system displays an italic

“Mixed” value and is available for changes; the newly specified value is applied to all selected objects when the synchronization occurs;

• If a common property of the selected documents has the same value in all documents, the system displays this value and it is available for changes; a new value is applied to all selected objects when the synchronization occurs.

4.

Set properties as appropriate.

5.

To save changes, click OK.

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Chapter 11

Synchronizing My Documentum for

Microsoft Outlook with a Documentum

Repository

This chapter gives an overview of the following:

What is a synchronization process?, page 93

Types of synchronization, page 95

Stopping synchronization and synchronization fault tolerance, page 96

Setting synchronization preferences, page 97

Synchronization collisions, page 97

Resolving collisions using the application icon, page 102

Resolving collisions using lightweight pop-up dialog boxes, page 98

What is synchronization history?, page 105

Setting number of sessions in history, page 105

Viewing history, page 105

What is a synchronization process?

My Documentum for Microsoft Outlook settings and the list of repositories to which you have access are synchronized with the repository each time Microsoft Outlook starts. You can change the list of repositories and profiles shown in the Options dialog box.

You can also synchronize the list of repositories manually using the Options dialog box.

Synchronization occurs at each Microsoft Outlook startup, whenever automatic synchronization runs, whenever manual synchronization is run, and when you are browsing a folder.

You can track the synchronization process by viewing the Documentum Synchronization dialog box from the My Documentum for Microsoft Outlook status bar as shown in

Figure 42, page 94 .

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Figure 42. Viewing synchronization progress

You can monitor the synchronization process by viewing the synchronization process dialog box.

When synchronization starts, a Documentum Synchronization dialog box appears that indicates the number of items to be included during the synchronization process. My Documentum for Microsoft

Outlook checks for available disk space in your My Documentum for Microsoft Outlook storage folder, and starts the synchronization if there is enough disk space. If there isn’t enough disk space, you are prompted to clear the My Documentum for Microsoft Outlook storage folder or change the offline-disabled status for some objects.

During the synchronization process, synchronizations of different types can overlap, for example when you open a document for editing or navigate folders in a repository folder while synchronization is in process. In this case, synchronization operations are put in queue and you are able to view and prioritize them in the System Events dialog box.

To view the System Events dialog box, from My Documentum menu, select System > View system

events.

All synchronization operations are placed in the synchronization queue. The order in which the objects are synchronized is defined by the priority of synchronization type.

In offline mode, some queued operations might be removed (rolled back) by subsequent operations if they affect the same object. These operations are:

• Checking in - when you start editing a document after you checked it in. The document returns in the previous checked-out state.

• Canceling checkout - when you start editing a document after you canceled checking it out. The document returns in the previous checked-out state.

If there are several operations related to the same object, they are grouped in accordance with the order the actions were performed. For example, if a checked-in document has been linked to other folders, the checkin and copy link operations happen together.

You can track the synchronization process by viewing the Repository Synchronization dialog box from the My Documentum for Microsoft Outlook status bar.

The following objects are not synchronized:

• The documents you have checked out;

• Documents which you have opened for editing;

• New documents added to a new folder that has not yet been synchronized. My Documentum for

Microsoft Outlook synchronizes a new folder first and then the new documents in this folder.

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Types of synchronization

Depending on the synchronization duration and priority there exist different synchronization modes.

The following sections present these modes in order of priority, from low to high.

Manual synchronization modes

Synchronize selected items

This kind of synchronization allows you to update the documents selected in the list.

To synchronize selected items:

1.

Navigate to the repository folder containing the items to be synchronized.

2.

Select the items to be synchronized from the list in the preview (right) pane of the Microsoft

Outlook window.

3.

Right-click and select Synchronize selected items from the context menu.

4.

Specify the destination folder.

Synchronize current folder

This kind of synchronization allows you to update the documents located in the selected folder.

To synchronize the current folder:

1.

Navigate to the repository folder you wish to synchronize and select it.

2.

Right-click and select Synchronize Current Folder from the context menu.

OR

1.

Navigate to the repository folder and select it.

2.

Right-click and select Synchronize with Server from the context menu.

Synchronize current folder and all subfolders

This type of synchronization allows you to update the documents belonging to the selected folder as well as to all its subfolders.

To synchronize a folder and all its subfolders:

1.

In the Navigation Pane, navigate to the repository folder and open it.

2.

Select the subfolders to be synchronized.

3.

From the My Documentum>Synchronize with Server menu, select Current Folder and All

Subfolders.

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Synchronize Application Data

This type of synchronization allows you to update all the content marked as offline-enabled in your My Documentum for Microsoft Outlook storage folder, as well as metadata (properties) of offline-disabled items and objects. The synchronization operations may be divided into three types:

• Automatic

• Manual

• Immediate

These types have different priority, depending on the duration of the synchronization and its priority.

The following list presents them in ascending priority:

• Automatic synchronization is a full synchronization of all offline-enabled objects that is usually performed in the background in accordance with a synchronization schedule setting.

• When you synchronize manually, you can select a number of items to be synchronized. To synchronize manually, choose the Synchronize with Server menu command. All selected offline-enabled objects and their properties are synchronized. Only the properties are synchronized for the selected offline-disabled objects (this allows you to present the up-to-date views in Microsoft Outlook).

• Immediate synchronization starts automatically as a result of actions you perform while working with repository folders, such as viewing a folder or an item in Microsoft Outlook, or checking out a document.

To synchronize all offline-enabled content: —

• From the My Documentum menu, select Synchronize with Server > Application Data.

OR

• Right-click on the My Documentum for Microsoft Outlook status bar and select Synchronize

Application Data command.

Stopping synchronization and synchronization fault tolerance

The synchronization process can be stopped manually at any time. To stop synchronization, you can do one of the following:

• Click the My Documentum for Microsoft Outlook status in the status bar and select the Stop

Synchronization option;

• Select Stop Synchronization from the My Documentum menu.

Note: Selecting Stop Synchronization from the My Documentum for Microsoft Outlook status bar will only end synchronization when My Documentum for Microsoft Outlook has finished synching the current object. To view what is currently being synched, open the View System Events dialog box from the My Documentum menu.

Synchronization stops when My Documentum for Microsoft Outlook goes offline, or when Microsoft

Outlook is closing. In this case, the synchronization is considered finished even if not all queued

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Synchronizing My Documentum for Microsoft Outlook with a Documentum Repository objects are processed. The processed objects are removed from the synchronization queue and the remaining objects are synchronized during a subsequent synchronization.

The synchronization process can be stopped by unexpected events. An example of this could be if you lose your connection to the repository. My Documentum for Microsoft Outlook records the synchronizing status of each object so that the synchronization is resumed at the point where it was interrupted.

You can only stop manual and scheduled automatic synchronization. The immediate synchronization process cannot be stopped. If immediate synchronization is interrupted by going offline or by the connection to the repository being severed, it resumes as soon as the connectivity with the repository is reestablished.

Setting synchronization preferences

You can set synchronization preferences through the Options dialog box, such as scheduling automatic synchronization and selecting the number of synchronization sessions to keep in the synchronization history. Refer to section

Setting the synchronization tool preferences, page 37

of this guide.

Synchronization collisions

After synchronizing between your local storage and the repository, My Documentum for Microsoft

Outlook encounters discrepancies that it cannot resolve itself. At that time, you are prompted with a dialog box, which informs you about the collision and seeks your resolution with an action or acknowledgment. See

Information Collisions, page 97

for additional information about information collisions.

Only for collisions that are not frequent (for example, disc is full, internal server error, and so on), a collision resolution icon blinks on the My Documentum for Microsoft Outlook status bar prompting you to resolve the collision. You are presented with resolution options based on the cause of the collision. To resolve a collision, select an action manually after or before you select the resolution option. If you do not select a resolution option, the collision occurs again at the next synchronization.

Information Collisions

When a synchronization issue occurs, My Documentum for Microsoft Outlook informs you of the collision reason. There can be different reasons for a collision, for example, there is not enough disk space in the My Documentum for Microsoft Outlook local storage, or you are deprived of your access rights while being logged in to a repository. To resolve this collision, click Acknowledged, and then make the appropriate actions depending on the collision reason.

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If during synchronization My Documentum for Microsoft Outlook detects that there is not sufficient disk space on your machine in which to store the repository objects, you can take any of the following actions to resolve the collision:

• Enlarge the size of the local storage. See

Setting My Documentum for Microsoft Outlook storage folder preferences, page 39

.

• Mark some documents as offline-disabled. These documents will be removed from the local storage, thus, the free space will increase.

Resolving collisions using lightweight pop-up dialog boxes

Lightweight pop-up dialog boxes are displayed to ease the collision resolving process. Following are some of the pop-up dialog boxes that are displayed.

Unable to Synchronize Content

This dialog box appears when the version of content on the server has either been modified or checked out, due to which you are unable to synchronize your content with it.

Figure 43. Unable to Synchronize Content dialog box

In such a case, select one of the following options:

Save my work to my Outlook Profile Folder: Microsoft Outlook folder selection dialog appears.

This allows you to save the content within any non-My Documentum for Microsoft Outlook folder. Click OK.

Cancel my last action and discard my changes: Discards the changes made to your content.

Unresolved collision

This dialog box appears when you cancel the Save As dialog box while resolving a collision for a file.

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Figure 44. Unresolved Collision dialog box

Select one of the following options and click OK:

Bring up the collision window immediately to display the Collision resolving dialog box.

Put the event in the collision window but do not show the window until I open it to store the unresolved collision in the Collision resolving dialog box to be resolved at a later time.

Insufficient permission

This dialog box appears when you do not have the required permission to update, check in, or delete the selected content.

Figure 45. Insufficient Permission dialog box

Click OK to save the changes you made on the repository object to a local folder on your computer.

Unable to checkout content

This dialog box appears when you attempt to check out locked content.

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Figure 46. Unable to Check Out Content dialog box

Click OK to close the window.

Collision resolutions

The following table lists the resolutions to some of the collisions using lightweight pop-up dialog boxes.

Table 4. Collision resolutions using pop-up dialog boxes

Collision

Concurrent changes in the same object

Resolution Type

Action

Updated Checked-Out Objects

Deleted Objects

Note: In this case, you are unable to delete the content as it was changed on the server.

Object Parent Deleted

Folder Already Exists

Action

Acknowledge

Acknowledge

Acknowledge

Resolution

The Unable to Synchronize

content dialog box appears.

Refer to

Unable to Synchronize

Content, page 98

.

The Unable to Synchronize

content dialog box appears.

Refer to

Unable to Synchronize

Content, page 98

.

Unable to delete the content since it was changed on the server. Download the server version of the content and save it to your computer.

The Folder Deleted on Server dialog box appears. Click OK to dismiss the dialog box. Save the content changes to a local

Microsoft Outlook folder on your computer. The Content

Saved dialog box appears.

The Folder Already Exists dialog box appears. Select

Ok and give a different folder name in Create New Folder dialog.

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Create: Access Rights Violation Acknowledge

Import Failed Collision

(Required Properties were not set)

Information Collisions

Update: Access Rights

Violation

Update Same Version: Access

Rights Violation

Delete: Access Rights Violation

Checking out a locked object

Insufficient permission

Checking out a deleted object

Checking in an unlocked object

Acknowledge

Info

Acknowledge

Info

Info

Info

Info

Info

Info

The Insufficient Permission dialog box appears. Refer to

Insufficient permission, page

99 . The Content Saved dialog

box appears.

The Additional Properties

Required dialog box appears.

Click OK to dismiss the dialog box. Provide the required additional properties.

The Important Information dialog box appears. Click OK to dismiss the dialog box.

The Insufficient Permission dialog box appears. Refer to

Insufficient permission, page

99 . The Content Saved dialog

box appears.

The Insufficient Permission dialog box appears. Refer to

Insufficient permission, page

99 .

The Insufficient Permission dialog box appears. Refer to

Insufficient permission, page

99 .

The Unable to Check Out

Content dialog box appears.

Refer to

Unable to checkout content, page 99 .

The Insufficient Permission dialog box appears. Refer to

Insufficient permission, page

99 .

The Content has been Deleted dialog box appears. Click OK to dismiss the dialog box.

The Cannot Check In Content dialog box appears. Click OK to dismiss the dialog box.

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Resolving collisions using the application icon

1.

Right-click the application icon on the My Documentum for Microsoft Outlook status bar and select Resolve Collisions.

2.

The Collision resolving dialog box as shown in

Figure 47, page 102

displays the collisions that have occurred, sorted in groups by the collision type. Click the box next to a group to view the documents affected by this collision.

Figure 47. Resolving issues

3.

The list displays the document name, the date of its last modification and the resolution icon. The following resolution icons represent the following collision status:

• - unresolved

- resolved

- unread

4.

In the List Preview in the upper right corner of the dialog box, you can select to view the items in a single or multiple rows.

5.

Do one of the following:

• To resolve the collision for a single item in the list, navigate to it, right-click, and then select the appropriate option to resolve the collision.

Note: Rest a mouse pointer on a document or folder to view its location in the repository.

• To resolve the collision for the whole group simultaneously, right-click the group name and select the appropriate option from the resolution options proposed.

The selected resolution option appears in the Resolution column next to the item for which it was selected.

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6.

Click one of the following options:

Sync to start the synchronization for the selected options to take effect.

Cancel to cancel the resolution of the collision.

The following sections describe possible synchronization collisions and the ways to resolve them.

Delete: Profile Collision

A collision may occur if the profile was deleted by at the time you were working with objects in this profile. The possible actions to resolve this collision are as follows:

Export Local Undeletable Objects: Select to export the local version of the objects that cannot be deleted (for example, these objects might be checked out) to a location on your computer and remove them from the local My Documentum for Microsoft Outlook storage.

Copy Undeletable Objects (to another MyD Outlook folders): Select to copy the objects that cannot be deleted (for example, these objects might be checked out) to some other repository folder in My Documentum for Microsoft Outlook.

Acknowledged: Select to acknowledge the collision.

Deleting Non-Empty Folder

A collision occurs if you attempt to delete a folder with subfolders and documents. To resolve this collision, select Restore as New to restore the deleted folder in the My Documentum for Microsoft

Outlook local storage.

Error on Object Addition

This collision occurs when the documents cannot be saved in the repository for a number of reasons:

• You do not have appropriate permissions;

• The folder to which you have added the document in My Documentum for Microsoft Outlook was deleted in the repository;

• The document or folder you are importing has a long path name;

• Some internal system errors have occurred.

The possible actions to resolve this collision are as follows:

Move: Select to move the created object to a different location on your computer.

Retry: Select to retry uploading the changes you made in Microsoft Outlook to the repository again.

Cancel Import and Save Local Version: Cancel the import process and save the object on your machine.

Exclude From Synchronization: Turn off synchronization option for the object.

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Errors

Errors can occur in the repository, such as the database crash. To resolve this collision, select the following option:

Retry: Select to retry uploading the changes you made in Microsoft Outlook to the repository again.

Exclude from Synchronization: Turn off synchronization option for the object.

Login Failed

A collision may occur if you are no longer authorized to work on the objects of a particular repository.

Your repository login and password might change from the time you have logged in to the repository in My Documentum for Microsoft Outlook. To resolve this collision is, click Acknowledged.

Object not Saved Properly

A collision may occur if not all properties are saved for the object to the repository. Select the following option to resolve the collision, and then verify that the object’s properties are set correctly.

For detailed steps, see

Managing properties for multiple files, page 91

.

Retry: Select to retry uploading the changes you made in Microsoft Outlook to the repository again.

Move: Move the created object to a different location on your computer.

Cancel Import and Save Local Version: Cancel the import process and save the object on your machine.

Read-Only Objects Updated

A collision can occur when in My Documentum for Microsoft Outlook you have changed the document for which specific synchronization settings are configured by the administrator. The possible actions to resolve this collision are as follows:

Use Local Version: Select to upload the local version to the repository.

Use Server Version: Select to discard your local changes and preserve the repository version.

Retry: Select to retry uploading the changes you made in Microsoft Outlook to the repository again.

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What is synchronization history?

My Documentum for Microsoft Outlook stores information about the synchronization sessions in the

Synchronization History dialog box. It is designed to help you keep track of the synchronization procedures, so you can review which documents and folders were uploaded to and downloaded from the repository to your local offline storage.

The Synchronization History dialog box presents a list of synchronization sessions that occurred at a certain date and time, or, if the setting is set for an occasion, at a certain occasion as shown in

Viewing history, page 105 . The final number of uploaded and downloaded documents is displayed

in parentheses next to each session. You can view documents uploaded to and downloaded from the repository during each synchronization session. The number of sessions displayed in this dialog box depends on the settings you have made for saving synchronization sessions. See

Setting synchronization preferences, page 97

for more information.

The plus sign ‘+’ that appears next to the session indicates that the session contains subfolders of the documents synchronized. (A minus sign ‘-’ would appear if there were no objects affected by synchronization.)

The information in the Synchronization History dialog box can be displayed in two different views:

By status and By location.

Show by status: Select this view to see which documents were uploaded to and downloaded from the repository during the selected session. The documents are grouped into two folders − Uploaded and Downloaded. Expanding each folder displays the list of the documents.

Show by location: Select this view to see which documents were uploaded to and downloaded from the repository and the location where they have been uploaded or downloaded during the selected session. The documents are grouped resembling the structure of a repository. A session lists the cabinets, their folders and documents which have been synchronized and their location in the repository.

Setting number of sessions in history

You can set the number of sessions that are retained in the Synchronization History dialog box. The default number of sessions depends on the administrative settings. You can enter a value from 1 to 10,000.

Viewing history

To view the history of synchronization sessions:

1.

Right-click the program icon, and select Synchronization History. The Synchronization History dialog box opens as shown in

Figure 48, page 106 .

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Figure 48. Synchronization History dialog box

2.

Choose the appropriate view mode by clicking either the View by status button or View by

location button.

3.

Click next to the session you’d like to review.

If at the time of a synchronization session, the documents in the local offline storage and in the repository are identical, an idle session occurs. In the Synchronization History dialog box, ‘0’ for downloaded and uploaded documents appears in parentheses next to the session instead of a certain number of files. The Synchronization History dialog box does not display the idle sessions. If you wish to get the list of the idle sessions, click the Show empty sessions button. To hide the idle sessions, press this button again.

You can perform synchronization session search by document (folder) name or by date or both.

Typing in the name of a document into the Type a word field and then pressing the Search button shows the session during which this document was synchronized.

From the Date range drop-down list, you can select a predefined period for which to view the synchronization sessions. If you want to search for synchronization sessions for a particular time range, choose Custom from the Date range drop-down list, and the select your date range.

Press Clear Filter to reset all the data filters set.

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Chapter 12

Accessibility features for My

Documentum for Microsoft Outlook

This chapter includes the following topics:

Making an application accessible, page 107

Enabling Accessibility, page 108

Keyboard shortcuts, page 110

Features not supported in Accessibility Mode, page 111

From version 6.6 onwards, My Documentum for Microsoft Outlook is section 508 compliant. My

Documentum for Microsoft Outlook client relies on Microsoft Active Accessibility 2.0 which is a

COM-based technology that improves the way accessibility aids work with applications running on Microsoft Windows. Supporting 508 compliance requirements allows My Documentum for

Microsoft Outlook to be more accessible to people with vision, hearing, and motion disabilities.

For more information on Microsoft Active Accessibility 2.0 documentation on Windows, see http://msdn.microsoft.com/en-us/library/dd373592%28VS.85%29.aspx

.

Making an application accessible

For My Documentum for Microsoft Outlook application to be accessible to users in accessibility mode the following enhancements are provided:

• Use of correct tabbing and focus controls on dialog boxes

• Provides keyboard shortcuts for most commonly used controls and certain user interface windows

(for example, the Preview pane tab)

• Follows Microsoft Active Accessibility design practices for developing UI elements (controls and dialog boxes) for screen reader tools (Windows Narrator or JAWS) to be able to read out control names, status and current values

• Prompts with a dialog box for every change in the state of application

Note: All Microsoft Outlook limitations are applicable to My Documentum for Microsoft Outlook as well.

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Configuring JAWS

1.

Go to JAWS->Utilities->Configuration Manager.

2.

In the Configuration Manager dialog box, go to File->Open> <application name>, for example,

Microsoft Outlook 2003 or Microsoft Outlook 2007.

3.

Select Set Options—>Advanced Option in the .jcf file.

4.

Select Rely on MSAA for list views.

5.

Select Classic from MSAA Mode drop down box.

6.

Save the .jcf file using File-> Save.

Note: These options are available only with JAWS 10.0 version and onwards.

Note: You can select either one of the following options while configuring JAWS:

Say All: This option enables JAWS to read all text in the dialog box

Highlight: This option enables JAWS to read only the highlighted text in the dialog box. The

Highlight option is enabled by default.

None: JAWS does not read any text in the dialog box

Enabling Accessibility

1.

From the My Documentum menu, select Options. The Options dialog box is displayed

2.

In the Options dialog box, select the General tab. It displays the Options dialog box with the

General tab highlighted .

3.

If you choose to run the application in accessibility mode, select the checkbox Run in

Accessibility Mode.

4.

Click OK.

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Figure 49. Options dialog box with Accessibility Mode enabled

When you run the application in accessibility mode you are prompted with dialog boxes for every action triggered by the application. A few examples are discussed here:

• When synchronization is successful, a dialog box is displayed indicating successful completion of synchronization

• When a collision occurs during synchronization, a dialog box prompts the user that a collision has occurred

• A dialog box is displayed when the connection to the server is successful or if it failed

Note: JAWS does not read out the text in the About dialog box if you have chosen to configure JAWS using the Highlight option.

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Keyboard shortcuts

The following keyboard shortcuts are applicable from version 6.6 onwards for all My

Documentum for Microsoft Outlook users. For the complete list of keyboard shortcuts, see http://support.microsoft.com/default.aspx?scid=301583 .

Table 5. Keyboard shortcuts for My Documentum for Microsoft Outlook

Keystroke Operation

Menu commands

My Documentum Main menu

Check In

Check Out

Cancel Checkout

View Synchronization Collisions

Properties

Move/Copy

Set focus to Look for combo on the “Find in

Repository” (Simple search)

Preview tab navigation

Properties

View

Versions

Locations

Permissions

View filter combo box access

View filter combo box

Navigation

Set focus on Date and Time controls

Navigate between tab pages

ALT+M

ALT+K

ALT+O

ALT+U

ALT+S

ALT+P

ALT+Y

ALT+K

CTRL+ALT+P

CTRL+ALT+V

CTRL+ALT+R

CTRL+ALT+L

CTRL+ALT+N

CTRL+ALT+I

, or .

CTRL+TAB or arrow keys

Table 6. Ribbon shortcuts for Microsoft Outlook 2010

Operation Keystroke

Documentum Ribbon Tab

New Document

New Folder

Check-out

ALT+M

ALT+M, D

ALT+M, F

ALT+M, K

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Check-in

Cancel Check-out

Move/Copy

Create Link

Synchronize with Server

View Synchronization

Stop Synchronization

Search Text Combo Box

Search In

Go

Advanced Find

Connect

Disconnect

Offline-Enable

Offline-Disable

Properties

Configure

Options

System

Accessibility features for My Documentum for Microsoft Outlook

ALT+M, I

ALT+M, U

ALT+M, M

ALT+M, L

ALT+M, H

ALT+M, V

ALT+M, T

ALT+M, S, T

ALT+M, S, I

ALT+M, G

ALT+M, A

ALT+M, O, C

ALT+M, O, D

ALT+M, E

ALT+M, B

ALT+M, P

ALT+M, R

ALT+M, O, P

ALT+M, O, S

Features not supported in Accessibility Mode

This section lists out features not supported in Accessibility Mode.

Navigating to the View tab

When you access the View tab, the content of the document is visible only for supported formats.

You can scroll down the page to view the content, only after synchronization is successful.

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Accessing Properties and Permissions tabs

When you access the Properties and the Permissions tabs, the content in these two tabs is not highlighted for navigation. To navigate within these tabs, use the Properties dialog box.

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Chapter 13

Troubleshooting

This chapter includes the following topics:

Repairing EMC My Documentum for Microsoft Outlook, page 113

Getting technical support, page 113

Resetting the My Documentum for Microsoft Outlook client, page 114

Repairing EMC My Documentum for Microsoft

Outlook

While using My Documentum for Microsoft Outlook, you may encounter a technical difficulty that could perhaps be resolved by repairing the application.

To repair My Documentum for Microsoft Outlook:

1.

On the computer, locate the original installation file (My-Documentum-for-Microsoft-Outlook-6.7.1.

exe). Double-click the file to initiate installation.

The My Documentum for Microsoft Outlook Setup Wizard starts.

2.

Click Next.

3.

Click Repair to start repairing.

4.

Click Repair to confirm that you want to repair the My Documentum for Microsoft Outlook application.

Getting technical support

To receive assistance in resolving technical problems, you can contact the technical support team by sending an email. Attaching the log file provides for better understanding of what the problem is.

To send a feedback report:

1.

From the My Documentum menu, select Options.

2.

Go to the Support tab.

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Troubleshooting

3.

From the Subject list, choose one of the appropriate subjects.

4.

Describe the problem you are having in the Message field.

5.

To attach a log file, select either the Attach most recent log files, or the Attach all log files checkbox.

You can view the log file by clicking the View log button. To send the report without attaching any logs, select Don’t attach log files.

6.

Click Send.

Microsoft Outlook sends your message.

7.

Click OK to close the Options dialog box.

Resetting the My Documentum for Microsoft

Outlook client

To reset My Documentum for Microsoft Outlook client, do the following:

1.

Shutdown Microsoft Outlook and ensure that all running applications and open files have been closed.

Note: To ensure that all related applications are not running, start Windows Task Manager and verify if Outlook.exe, DCOFileWatcher.exe, and dbeng12.exe processes are not listed.

2.

Run the DCOClientResetting.exe from the installation directory.

You are prompted to provide the path where you want to take the back up of all the staging folders (checked out and offline-enabled object).

3.

Provide the path to the back up.

4.

Relaunch Microsoft Outlook. My Documentum for Microsoft Outlook is restarted.

5.

Configure My Documentum for Microsoft Outlook again.

Caution: Always perform this procedure under the supervision of the administrator to avoid any data loss.

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Index

A

Accessibility

508 compliance, 107

Accessibility features

JAWS, 107

Attachments importing, 77

C

Canceling checkout a document, 66

Checking in a document, 64

in offline mode, 86 offline mode, 86

Checking out a document, 64

Collisions

Delete Profile Collision, 103

Deleting Non-Empty Folder, 103

Error on Object Addition, 103

Errors, 104

Information Collisions, 97

Login Failed, 104

Object not Saved Properly, 104

Read-Only Objects Updated, 104

resolving, 102

Copying a document, 71

a folder, 58

in offline mode, 87

Creating a document, 72

a folder, 59

D

Deleting a document, 73

a folder, 61

disabling MDMDO add-in, 15

Documents canceling checkout, 66

checking in and out, 64

checking in the documents’ versions, 82

copying, 71

creating, 72

deleting, 73

editing, 64

exporting, 68

importing, 67

moving, 71

navigating, 63

quick editing, 64

renaming, 72

sending as attachment, 74

viewing versions, 82

working in offline mode, 85

working with, 63

Documentum repository about, 11

automatic logging preferences, 34 clearing credentials, 34 connecting, 31, 34

debugging, troubleshooting, 41

local storage folder, 39

logging in, 32

My Documentum Folders, 13

navigating, 16

profiles, 36

searching, 43

setting profile preferences, 36

synchronization settings, 37

E

Emails importing, 77

enabling MDMDO add-in, 15

Exporting

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Index

a document, 68

F

Folders copying, 58

creating, 59

deleting, 61

moving, 58

navigating, 57

renaming, 58

synchronizing, 61

working with, 57

I

Importing a document, 67

folders, 57

Inline, Mixed, SSO, 32

Interface overview, 15

K

Keyboard shortcuts, 107

L

Local storage clearing, 39 setting folder size, 39 setting location, 39

M

Microsoft Outlook folders importing, 57

Moving a document, 71

a folder, 58

in offline mode, 87

My Documentum for Microsoft Outlook about, 11

context menus, 27

local storage, 12

menus, 26

online and offline modes, 12

Reading pane, 19

Status bar, 29

116

P

Properties managing content properties, 89

R

Reading pane

Locations tab, 21

Permissions tab, 21

Properties tab, 19

Versions tab, 21

View tab, 20

Renaming a document, 72

a folder, 58

Run in Accessibility Mode, 107

S

Searching advanced search, 44

online and offline, 43 simple search, 43

Searching repository folders, 43

Setting preferences debugging, 41

Document Comparison (Diff) tool, 37

local storage folder, 39

profiles, 36

synchronizing, 37, 97

Synchronization history about, 105 saving, 105 viewing, 105

Synchronizing a document, 93 a folder, 61, 93

collisions, 97

manual, 95

resolving collisions, 102

setting preferences, 37

setting synchronization preferences, 97

stopping synchronization manually, 96 synchronization fault tolerance, 96

synchronization history, 105

synchronization types, 95

the synchronization process, 93 with repository, 93

EMC Documentum My Documentum for Microsoft Outlook User Guide, Version 7.1

T

Troubleshooting, 113

setting location, 41

V

Versions checking in, 82

Index

overview, 81

viewing, 82

W

Working offline, 85 enabling files for working offline, 85

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