Owner′s Manual and Warranty
B-160 Tuscany
B-170 Tuscany Grande
CONTACT US AT info@the-mspa.com
When installing and using this electrical equipment, basic safety precaution should always be followed.
WARNING: Risk of electric shock. Insert the plug only to a properly grounded socket.
WARNING: This product is provided with a ground-fault circuit-interrupter. The GFCI must be tested before each use. With the product operating, open the service door. When the product stops operating, this
indicates that the door is equipped with an electrical interlock. Next, push the test button on the GFCI and
close the service door. The product should not operate. Now open the service door,push the reset button
on the GFCI and close the service door. The product should now operate normally. When the product fails
to operate in this manner, there is a ground current flowing indicating the possible risk of an electric shock.
Disconnect the power until the fault has been identified and corrected.
WARNING: To reduce the risk of electric shock, do not use extension cord to connect unit to electric
supply; provide a properly located receptacle.
WARNING: No part of the appliance is to be located above the spa during use.
WARNING: Parts containing live parts, except parts supplied with safety extra-low voltage not exceeding
12V, must be inaccessible to a person in spa pool. Earthed appliance must be connected to the fixed receptacle which is permanently connected to fixed wiring. Parts incorporating electrical components, except
remote control devices, must be located or fixed so that they cannot fall into the spa pool.
Attention: Static shocks, and how to avoid them
You'll often find shocks are worst in the winter when the air outside is cold and dry. They may disappear in
warmer damper weather. Man-made floor and shoe sole materials have been main factors in most cases
of shocks. Static shocks can be a nuisance - but are not generally a health risk.
Tip - if the air in your room is very dry you could try keeping an open wide dish of water handy - this will
evaporate and moisten the air nearby.
Tip - cotton clothes are comfortable and usually give no static problems.
Tip - try different shoes to see if some give less problems. Leather soles are often good.
To avoid static shocks in MSpa, wet body and hands or touch metal stuff to dissipate charge before
entering into MSpa.
WARNING: The plug of spa should be more than 3.5m away from the pool.
DANGER: Risk of Injury. The suction fittings in this spa are sized to match the specific water flow created
by the pump. Should the need arise to replace the suction fittings or the pump, be sure that the flow rates
are compatible.
WARNING: Never operate spa if the suction fittings are broken or missing. Never replace a suction fitting
with one rated less than the flow rate marked on the original suction fitting.
WARNING: Spray head must not be used to fill tub.
WARNING: The outlet of spa must not be connected to any tap or fitting other than those specified.
WARNING: Electric installations should fulfill the requirements of local standards.
WARNING: To reduce the risk of injury, do not permit children to use this product unless they are closely
supervised at all times.
WARNING: Water attracts children. Always have the spa locked after each use.
WARNING: Pets should be kept away from spa to avoid damage and/or accidental drowning.
WARNING: Modifications are not approved by the party responsible for compliance. It could void user’s
authority to operate the equipment.
WARNING: Do not switch on if there is any possibility that the water in the spa is frozen.
WARNING: Use only approved accessories. The use of non-approved accessories could void the warranty.
WARNING: RISK OF ACCIDENTAL DROWNING. Extreme caution must be exercised to prevent unauthorized access by children. To avoid accidents, ensure that children can not use the spa unless they are
supervised by an adult.
WARNING: RISK OF ELECTRIC SHOCK. Install at least 5 feet (1.5 m) from all metal surfaces. As an
alternative, the spa may be installed within 5 feet of metal surfaces, if each metal surface is permanently
connected by a minimum 8 AWG (8.4 mm2) solid copper conductor to the wire connector on the terminal
box that is provided for this purpose.
WARNING: RISK OF ELECTRIC SHOCK. Never operate any electric appliance when in your spa or when
your body is wet. Never place any electric appliance, such as a light, telephone, radio, or television, within
5 feet (1.5 m) of a spa.
WARNING: During pregnancy, soaking in hot water may cause damage to the fetus. Limit use to 10 minutes at a time.
A. If the supply cord is damaged, it must be replaced immediately by the manufacturer, its service agent or
similarly qualified person in order to avoid a hazard.
B. Do not bury cord. Locate cord to minimize abuse from lawn mowers, hedge trimmers, and other equipment.
C. Connect to grounded. Grounding type receptacle only.
D. The water temperature in a spa should never exceed 40°C (104°F). Water temperature between 38°C
(100°F) and 40°C (104°F) are considered safe for a healthy adult. Lower water temperatures are recommended for young children and when spa use exceeds 10 minutes.
E. Since excessive water temperatures increase the potential for causing fetal damage during the early
months of pregnancy, pregnant or possibly pregnant women should lower the spa water temperature to 38
°C (100°F).
F. Before entering a spa, the user should test the water temperature with an accurate thermometer.
G. The use of alcohol, drugs or medication before or during spa use, may lead to unconsciousness and increase the danger of drowning.
H. Obese persons and persons with a history of heart disease, low or high blood pressure, circulatory system problems, or diabetes should consult a physician before using the spa.
I. Persons using medication should consult a physician before using a spa since some medication may
cause drowsiness, while other medication may affect heart rate, blood pressure, and circulation.
WARNING: TO REDUCE THE RISK OF INJURY: Never pour water higher than 40°C (104°F) into the spa
pool directly.
WARNING: The use of alcohol, drugs, or medication can greatly increase the risk of fatal hyperthermia.
Hyperthermia occurs when the internal temperature of the body reaches a level several degrees above the
normal body temperature of 37°C (98.6°F). The symptoms of hyperthermia include an increase in the
internal temperature of the body, dizziness, lethargy, drowsiness, and fainting. The effects of hyperthermia
include failure to perceive heat, failure to recognize the need to exit spa, unawareness of impending
haz-ard, fetal damage in pregnant women, physical inability to exit the spa, and unconsciousness resulting
in the danger of drowning.
WARNING: People with infectious diseases should not use spa.
WARNING: To avoid injury exercise care when entering or exiting the spa.
WARNING: Do not use spa immediately following strenuous exercise.
WARNING: Prolonged immersion in
CAUTION: Maintain water chemistry in accordance with manufacturer’s instruction. Consult your physician for
CAUTION: The spa should not be setup or left out in temperature lower than 4°C (40°F)if the heater is not
CAUTION: Do not use the spa alone.
CAUTION: Always enter and exit the spa slowly and cautiously. Wet surfaces are slippery when wet.
CAUTION: To avoid damage to the pump, the spa must never be operated unless the spa is filled to the
water line marked on the inside of the spa.
CAUTION: Immediately leave spa if uncomfortable or sleepy.
CAUTION: Never add water to chemicals. Always add chemicals to water to avoid strong fumes or violent
reactions that may result in hazardous chemical spray.
CAUTION: Place only on a surface that can withstand the floor loading requirement of your spa.
NOTE: Please examine equipment before use. Notify after service center listed on this manual for any
damaged or missing parts at the time of purchase. Verify that the equipment components match the model
that you purchased.
WARNING: Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver.
-- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-- Consult the dealer or an experienced radio/TV technician for help.
If shielded cables or special accessories are required for compliance, a statement must be included which
instructs the user to employ them, for example, Shielded cables must be used with this unit to ensure
compliance with the Class FCC limits.
Style No.
B-160 Tuscany
B-170 Tuscany Grande
Pool Shape
Seating Capacity
Water Capacity(Approx.)
Net Weight(Approx.)
60 kgs/132 lbs.
70 kgs/154 lbs.
Outside Dimensions
Control System
675W × 2
675W × 2
Massage Air Blower
Filter Pump
AC 24V/50W
AC 24V/50W
Top Lid
Synthetic leather with foil
and inflatable bladder
Synthetic leather with foil
and inflatable bladder
Pool Cover
Pool Material
PVC and Synthetic leather
PVC and Synthetic leather
NOTE: Ensure to check all parts are present.
A: Aluminium foil top lid and key(4pcs)
B: Control panel
C: Spa Liner
D: Temp barrier mat
E: Drainage hose adapter
F: Filter cartridge
G: Repair kit
H: Inflatable bladder
I : Foam connection and PVC leather strip
J: Joint Panel
K: Skirt
L: Corner Beam
M: Comfort Rail
N: Wrench
9pcs per set
NOTE: Drawings for illustration purpose only in this manual. Actual product may vary. Not to scale.
A. Site Requirements
WARNING: The floor has to be capable of supporting the expected load.
WARNING: An adequate drainage system has to be provided to deal with overflow water.
IMPORTANT: Because of the combined weight of the spa, water and users, it is extremely important that
the base where the spa is installed is smooth, flat, level and capable of uniformly supporting the weight for
the entire time the spa is installed. If the spa is placed on a surface which does not meet these requirements, any damage caused by improper support will void the warranty. It is the responsibility of the spa
owner to ensure the integrity of the site at all times.
Be aware of special requirements if you install the spa indoors.
1. The floor must be able to withstand the capacity of the spa.
2. The floor should be a non-slip, level surface.
3. Proper drainage is essential for indoor spa installation.
4. When building a new room for the spa it is recommended that a floor drain be installed.
5. Humidity is naturally present with the spa installation, determine the effects of airborne moisture on exposed wood, paper, etc. in the proposed location.
6. To minimize these effects it is best to provide plenty of ventilation to the selected area. An architect can
help determine if more ventilation is needed.
NOTE: Do not install the spa on carpet or other material that can be damaged by moisture.
B. GFCI Test
WARNING: RISK OF ELECTRIC SHOCK. The GFCI plug must be tested before each use.
WARNING: Insert the GFCI plug into a residual current device (GFCI) protected power receptacle only.
WARNING: Before inserting the plug into a power receptacle, make sure the current rate of the power
receptacle and the fixed wiring are suitable for the spa. Contact a qualified electrician, if you cannot distinguish.
1. Insert the plug into the power receptacle. (1)
2. The indicator light should turn red.
3. Then press the “TEST” button. The indicator light should disappear. (2)
WARNING: Do not use if above test fails.
4. Press the “RESET” button again, the indicator light should turn red. The spa is now ready for use. (3)
C. Assembly
A. Connect each piece of foam mat to make a square mat. Place the heat preservation foam mat underneath
the spa tub.
Temp barrier mat can prevent heat loss from bottom of the unit and provide better heat preservation
with together of the inflatable bladder being used. It is possible to install and leave the spa tub outside at a
temperature below 4°C(40°F), but only if the water temperature inside the pool is higher than 4°C(40°F) and
water in pipe is not frozen. The spa tub can be operated in cold weather with temperature down to maximum
-10°C(14°F) if the unit is properly set up and no frozen water inside the control box, pipes or spa pool. It’s
helpful to put temp barrier mat in between the spa pool and the ground. Similar mat which is made of foam
material or other materials with temp barrier function can also be used.
B. Before proceeding any further, please find Joint Panel and be sure that this is where you wish to locate
your control box. The first side of the spa is where the control box will be connected and located. Also note,
the Corner Beams shall face outward with the side including bluckle plate, and snap end is up, otherwise the
assembly will be failed finally.
C. Slide Corner Beams onto each side of the Joint Panel. Then continue attaching Skirts and Corner Beams
until eight sides of the spa are in place.Slide Skirt into the eighth side of the spa so that it rests on the Corner
Beams. Please double check and ensure that eight sides of the spa are in place.
D. Place Comfort Rails around the top of the spa skirts. Please note the shorter side of Comfort Rail shall face
to the spa pool.
E. Place the Liner inside the spa.
Note: The pipes protruding from the Liner shall face to the Joint Panel and go through the holes of it. Stretch
the coloured portion of the Liner over the Comfort Rails and snap onto the metal snaps on the Corner Beams.
Once all eight snaps have been fixed, you may have to readjust the Comfort Rails so they sit squarely on top
of the Skirt. Do this by undoing each snap, repositioning the Foam, and redoing each snap, one at a time.
Note: Push the bottom edges of the Liner tight to the Skirt to remove any wrinkles in the Liner.
F. Connect the control box fittings to the pipes protruding from the Liner. Be sure that the rubber gaskets are
in place on the control box fittings. Hand tighten only, holding each pipe steady and twisting only the fittings.
Fit the foam connection pieces between the spa and control box until it hold firm. Wrap the foam connection
piece with the PU leather strip.
Don’t install Mspa onto the lawn as grass may cause air pump damped and rusted
which could result the air pump works improperly and will void your warranty.
G. Screw the control panel onto the spa, fasten the ring to the pipe adaptor.
1. When using the spa tub outside, air pipe can not be taken off. Do not use the spa
tub in rains as air pump will not working properly.
2. The two O-ring part on the air pipe is important to get the spa tub working properly.
Lost of the O-rings could cause air pump rusted or not working properly. Missing of
the O-rings also affects bubbling function.
H. Connect the pin plugs. Make sure that plugs are properly matched together,
screw a cap, and then you’ll see yellow light on control panel, no bent or wet for the
pin inside male connector which will cause failure connection.
I. Fill the Spa
Fill the spa with water from your garden hose to approximately 2-3cm, again, push the
bottom edges of the Liner tight to the Skirt to remove any wrinkles in the Liner. Continue
filling until it reaches the area between two water lines printed inside the Spa wall.
Warning: to avoid function failure and damage to the control system, please do not operate until spa is illed
with water to the minimum water mark.
J. Place Spa Cover on the spa. Screw Safety Clasps directly into Corner Beams, using locking straps to locate
Safety Clasp position.
NOTE: Lock up spa cover after each use.
Warning: to avoid function failure and damage, please do not operate until spa is filled
with water to the low water mark.
It is the responsibility of the spa owner to make sure the above installation conditions are met as well as to
follow the Safety and Warning Instructions. Any failure and damage, which may result from dry-run, water
spillage, excessive humidity, or structural loading will void the warranty.
Control panel:
1. “ON/OFF” Button: To activate power pack.
2. “BUBBLE” Button: To activate Bubbling system,
which has a 20-minute auto shut off for 10 minutes
feature. The light of bubble Button displays green
when being activated.
NOTE: If it works more than 15 minutes and stop manually,
please wait more than 10 mintues to activate manually again.
3. “FILTER” Button: To activate Filtration system.
The light of “FILTER” button displays green when the filtration system is activated.
4. “HEATER” Button: To activate Heating and Filtration system at the same time.
(Filtration system cannot be turned off when heating)
5. “TEMPERATURE” Button: To set and display water temperature
6. “UP” Button: Increase temperature
7. “DOWN” Button: Lower temperatrure
LED Display: Once powered-up, the LED displays the current water temperature automatically.
NOTE: The setting temperature defaults to 38°C (100°F) when first plugged in.
NOTE: Temperature adjustment ranges from 20°C (68°F) to 40°C (104°F).
Set your desired temperature by pressing “TEMPERATURE” Button.
Note: In case when leaving spa under unattended working condition, you can press up “ ” &. down “ ”
buttons at the same time to lock the conttrol panel to avoid any misoperation by children. To press both
buttons at the same time again and after hearing sound of “DI”, it will be unlocked.
The light of the “HEATER” button displays red when the heating system is activated.
Note: It’s normal that filtration system cannot be turned off individually when heating system is working.
And filtration system can only be turned off by pressing “HEATER” button but not “FILTER” button
The heater does not stop heating the Spa until the current water temperature reaches the setting
temperature. Then the “FILTER” button will be off and the light of “HEATER” button displays green.
After the current water temperature drops 2°C(4°F) below the set point temperature, the heating system
will restart and light turns into red. The “FILTER” button will be activated automatically at the same time.
The heat increase rate is maximumly 1.2 to 1.7°C(1-3°F) per hour.
Please note that the following conditions will lead to slow and even heating without heating phenomenon:
1. Environmental temperature lower than 10°C(50°F)
2. Outdoor wind force above Gentle breeze/F 3
3. Environmental temperature lower than 10°C(50°F) and wind power above Gentle breeze/F 3
4. Activate bubbling system when heating
5. Spa lid is not covered or improperly covered when heating
6. In order to conform to the safety regulations, MSpa control system uses double heating elements
technology. When bubble+filter+heater functions are all on, only one heating element is working,
which is of 675W only
So you are recommended to fill spa with warm water for quick heating and energy
Maintaining Spa Water
Poor water quality can be extremely hazardous to your health.
We recommend you do following things:
A: Please use filter cartridge.
Screw the filter onto the water inlet(lower fitting) on the spa wall by turning it clockwise.
Note: Two filter cartridge, one is for use, one is spare.
Note: Do not use filter cartridge when only to heat water and to ensure
good heating performance. To avoid that the filter cartridge get damaged,
you take it off when there are children in the pool or more than two persons.
After finish bathing replace the filter cartridge.
B: Clean your filter cartridge at least once a time after it worked continuously for 72~120 hours. The filter
cartridge should be replaced at least once a week depending on use.
Please make sure to unplug the power pack from the
electrical receptacle before the following actions.
1. Unscrew the filter cartridge by turning it counterclockwise.
2. The Filter Cartridge can be rinsed off with a garden hose
and reused. However, if the Filter Cartridge remains soiled
and discolored the Filter Cartridge should be replaced .
C: Change water every few days or use appropriate pool chemicals. All spas require the use of pool
chemicals. Please consult your local pool supply retailer for more information about chemical
maintenance. Pay close attention to the chemical manufacturer’s instructions. Spa damage resulting from
misuse of chemicals and mismanagement of spa water is not covered by the warranty.
a. Water Balance: we recommend maintain your water pH between 7.2 and 7.8, total alkalinity between 80
and 120ppm and free chlorine between 3 to 5ppm. Use test strip to test your water chemistry before each
use of the spa, no less than once per week. Low pH will damage to the spa and pump.
Damaged resulting from chemical imbalance is not covered by the warranty.
b. Water Sanitation: Water Sanitation is the responsibility of the spa owner, achieved through the regular
and periodic (daily, if necessary) addition of an approved sanitizer. The sanitizer will chemically control the
bacteria and viruses present in the fill water or introduced during use of the spa.
c. Use wrench to screw off water inlet and outlet for regular check and clean to make sure they are not blocked.
Also the use of wrench is only necessary in case of
spa problems. After repair or replacement, assemble
the spa pool and control box, and then screw clockwise
firmly the water inlet and outlet onto the spa pool.
water inlet and outlet
1. You must not use chemicals you have in your house or any leftovers from an outdoor
inflated pool or a swimming pool.
2. Do not use chlorine tablets but use chlorine powder and dissolve first in a bottle.
3. Do not mix the water with bath oil or something like that, otherwise the pool can be
4. Do only use clean freshwater and not salt water that will damage the pump.
Special Notice on Water Treatment
Please read about water quality and filter in user manual. Always shower before you enter your MSpa!
Please use test strip to test your water chemistry before each use of the spa, no less than once per week.
The pH level must be between 7.2 and 7.8, total alkalinity between 80 and 120ppm and free chlorine
between 3 to 5ppm. Too low of a pH level will result in excessive wrinkles and damage to the spa pool as
well as corrosion in the motor unit. Too high of a pH level(hard water) will result in scale incrustation, e.g.
sheets of white coagulations inside the filter pump, which will lead to block and non-working of the filter
If you have any questions regarding chemicals, please contact local spa and pool water treatment specialist
It is the responsibility of the owner to properly maintain the chemical balance and sanitation of the water.
Mspa is not responsible for any damages that result from improperly mantained water. Improper water
maintenance may result in voiding the warranty.
Cleaning the spa
Detergent residues and dissolved solids from bathing suits and chemicals will gradually accumulate in the
Spa’s water. If there is a lot of dirt in the water, try and get it out or change water and clean the pool. Use
a mild soap and water solution to wash the vinyl then rinse with freshwater and drain this out before you
fill up your MSpa with new fresh water.
NOTE: Do not use hard brushes or abrasive cleaners.
1. Turn off all the functions on the control panel.
2. Connect the drainage hose adapter onto the drainage structure and
make sure it is well connected.
3. Find your garden hose and connect onto the drainage hose adapter
in the other end.
4. Screw off the cover of the drainage structure inside of the spa pool, let the
water flow out of the drainage hose.
5. Wait till the spa has no water flow out of the drainage hose, empty the
the rest of water manually and completely.
If you are going away for some weeks and nobody can follow up the water treatment
program in your MSpa, please drain out the water before leaving and take out some
air pressure.
Spa Pool Repair
If the Spa is torn or punctured use the provided Repair Patch. Dry the area to be repaired. apply the glue
for PVC to PVC to the repair patch and then attach it onto the damaged area. Smooth the surface to
remove any air bubbles. A secure unnoticeable repair can usually be made.
Spa Storage
Make sure all water is drained from the Spa and control box. This is essential to extend the life of the spa.
We recommend the use of a wet/dry vacuum to blow out or suck up water from the Spa pipes and Pump
lines. Remove the Filter Cartridge. It is recommended you store the spa in its original package in a warm
dry place.
NOTE: Make sure all components are completely dry and clean before re-packing.
Store safely in dry condition and out of sunlight.
Plastic becomes brittle and susceptible to breakage when exposed to subzero temperatures.
Freezing can severely damage the Spa. Improper winterization of your Spa may void your warranty.
Spa checklist before unpack the unit and re-use for the new season:
In order to have your MSpa runs smoothly and easily for another new season, make sure you do the follow:
1. Check if there is water in the air pipe. If any water is found, dry the air pipe before operating the spa tub.
2. Connect control panel correctly, turn on the spa tub, check if LED displays correctly and if the signal cable
is connected properly.
3. Press ON / OFF button on the control panel, open bubble function, check if it operates properly.
4. After doing the above steps, your MSpa should be ready for use. Enjoy it!
Any damage caused by improper storage or failure to do the checklist of reuse will void your warranty.
1.The marking
indicates that this product shall not be disposed with the general household waste.
Please contact your local community about collection points or ask your dealer.
2.This product contains valuable materials that can be recycled and contribute to a sustainable
3.For recovery, recycling and dismantling information for this product, please visit us at
www. the-mspa. com
Mspa® strives to provide the most trouble-free spas on the market. If you experience any product related
problems, do not hesitate to contact us or your local after sales service center.
Here are some helpful tips to help you to diagnose and rectify some common sources of trouble.
*For any spare parts you need for replacement, please refer to the warranty policy for replacing details.
*For any other unknown failures out of the list, please contact your national or regional MSpa service center.
Error code
in the display
Filter system failure. Do not use the spa. Please contact your country MSpa service center.
SPL, temperature lower than 32 F
Please check if there is any water frozen inside the spa and control box, use warm water to melt and
get water temperature higher than 32 F
SPH, abnormal high temperature
Do not use the spa.
MSpa® products are designed with reliability and simplicity in mind. In addition, our internal Quality Assurance Team carefully inspects each unit thoroughly before it leaves our facility. Oriental
Recreational Products (Shanghai) Co., Ltd. (ORPC) is pleased to extend this limited warranty coverage to the original purchaser of an MSpa® Product. This warranty is not transferable. The warranty
period commences on the original purchase date through 6-12 months accordingly.
The Limited Warranty
This warranty is subject to the obligations, limitations and exclusion listed below:
1. Spa pool liner – twelve (12) months from original date of purchase.
2. Electric Parts (Control Box) – twelve (12) months from original date of purchase.
3. Spa rigid wall frames – twenty four (24) months from original date of purchase.
*Report damage after this time will be subject to rejection.
Repair/replacement parts purchased by the consumer from ORPC after the original coverage has expired
on the unit will carry a 90 day warranty, valid with a receipt only. Any item shown to be defective will be repaired at our discretion. No labor coverage is included within these parts.
Shipping Policy: Consumers are responsible for the shipping/freight when return the defect parts to MSpa
authorized service center or ORPC. All subsidized labour costs of removal and reinstallation of parts might
be subject to dealer service charges
This warranty applies to the original purchaser and terminates upon any transfer of ownership. ORPC’s obligation under this warranty is only limited to replacing or repairing at ORPC’s option once any part or parts
of this unit which in our judgment show evidence of such defect.
All repairs for which warranty claims are made must be pre-authorized by ORPC through an accredited
distributor or agent provided that the defective part be returned to the distributor or agent Transportation
Prepaid, if requested.
All The authorized selling dealer is responsible for all in-field service work carried out on your MSpa® product. ORPC will not be liable for results or cost of workmanship from unauthorized service persons or dealers.
Warranty Registration is required. Warranty Registration Card can be only filled out by mail. All claims must
be submitted to ORPC by authorized selling dealers. It is essential that all submitted claims provide all of
the necessary information including customer name, purchase date, serial #, product model, problem, and
part or parts requested, without this information the warranty will be invalid.
Warranty Cards must be completed and mailed to ORPC by authorized dealer within thirty (30) days from
the original purchase date.
Limitations on Warranties
This warranty is a limited warranty. It does not extend to any product or damage to a product caused by or
attributable to freight damage, abuse, misuse, or abnormal usage, or repairs not provided by ORPC authorized service personnel, to products used for commercial or rental purpose, or to products used as store
display models.
Damages caused by or attributable to the following incidents are specially excluded:
a. Any damage caused by the operation of the spa with water temperatures outside the range of 0°C-42°
C/32°F-107.6°F (Europe/Australia) or 0°C-40°C/32°F-104°F (USA)
b. Any damage caused by clogged, dirty or calcified filters
c. Any damage that are purely aesthetic and do not hinder the function of the MSpa
d. Any damage to the exterior resulting from improper maintenance or any damage to the exterior attribut
able to freight mishandling
e. Overfilling
f. Damage resulting from improper winterization
g. Damage to the spa liner resulting from improper chemical treatment, damage to the spa resulting from
exposure to extreme temperatures.
h. Damage to the spa resulting from exposure to direct sunlight and ultraviolet rays while the spa is empty
i. Damage to the pump, motor, plumbing and components due to improper maintenance, chemical treat
ment, or exposure
j. Damage resulting from failure to properly follow user’s manual installation, operating, or maintenance
Also exclude are spa accessories (optional), including but not restricted to the following:
* Comfort set (headrests, cup holder)
* Filter cartridge
* Heat preservation mat
* Seat cushion
* Test trip
* Bubble spa overall cover
* Ice box
* Foot bath
* Led light
* Plastic wood step
Any alterations to the spa will void this warranty. Alterations include but are not limited to: any component
or plumbing change, electrical conversion, or addition of alternate sanitation or heating systems.
ORPC authorizes no other warranty beyond that specifically set forth above. ORPC is not responsible or
liable for indirect, special or consequential damages arising out or in connection with the use or performance of the product or damages with respect to any economic loss, loss of or damage to property including water damage, loss of revenue, loss of enjoyment or use, costs of removal, installation or other consequential damages of whatsoever nature.
No agent, dealer, distributor or Service Company or other party is authorized to change or modify or extend
the terms of this warranty.
Legal Rights
This warranty gives you specific legal rights and you may have other rights, which vary from country to
For warranty service contact, see the MSpa After Service Center Contact List in the User Manual.
Manufactured By:
Oriental Recreational Products (Shanghai) Co., Ltd.
1699 Daye Road, Wuqiao, Fengxian
Shanghai, China
E-mail: warranty@goldendesignsinc.com
Go Hot Tubs
Ottawa, ON
Phone: 1-613-878-9573
E-mail: info@gohottubs.com
web: www.gohottubs.com
MSpa® Warranty Registration Card
Congratulations on purchasing a quality MSpa® product! To get the most value from your
investment, please fill in the Warranty Registration Card below. By submitting this form, your
warranty will be registered.
*Note: Incomplete form will not to be accepted and honored by MSpa.
Please fill out the required file with correct info:
*Last Name: _______________________________________________________________
*First Name: ______________________________________________________________
*Mailing Address 1: _________________________________________________________
Address 2: ________________________________________________________________
*City: ____________________________ *State/Province: __________________________
*Zip/Postal Code: ____________________*Country:_____________________ __________
*Phone Number: ____________________________________________________________
*Email Address: ____________________________________________________________
*Purchase Date: __ __ (mm) __ __(dd) __ __(yyyy) *Product Model: ___________________
*Serial Number _______________________________ Find the SN# underneath the control panel
and on the spa pool cover. e.g. (2GNBUB#####SC##)
*Dealer Where Purchased: ____________________________________________________
*Dealer Store Address: _______________________________________________________
* Purchase Invoice with purchase date and product model cycled attached:
Defect Problem Description:
Spa Pool Cracking ( ) Control Box (
Other Problems, state details in the below (
For Spa pool (body) problem – Picture of defect part need to be attached along with
the mail-in warranty card and is MANDATORY to claim the warranty
For electric part(s) or control box problem – Send the control box to your local MSpa
Service Center. See the Service Center Contact List in the manual.