Operation guide
Appliance must be installed with a Rinnai approved flue system.
This appliance shall be installed in accordance with:
-- Manufacturer’s installation instructions
-- AS/NZS 5601 Gas Installations
-- Local regulations and municipal building codes
Installation, servicing and repair shall be carried out only by authorised
Please retain this manual for future reference.
Improper installation, adjustment, alteration, service or maintenance
can cause property damage, personal injury or loss of life.
For more information about buying, using, and servicing of Rinnai
appliances call: 0800 RINNAI (0800 746 624).
Rinnai New Zealand Limited
105 Pavilion Drive, Mangere, Auckland
PO Box 53177, Auckland Airport, Auckland 2150
Phone: (09) 257 3800, Fax: (09) 257 3899
Email: info@rinnai.co.nz
About your Evolve............................................ 4
Operation without the remote......................... 5
Operation using the remote............................ 6
Clearances........................................................ 8
General information......................................... 9
Care and maintenance..................................... 10
Servicing........................................................... 11
Safety................................................................ 12
Troubleshooting............................................... 14
Error codes....................................................... 16
Abnormal flame pattern................................... 17
Installation checklist......................................... 18
Installer details................................................. 18
Limited warranty.............................................. 19
About your Evolve
Congratulations on the purchase of your Rinnai Evolve gas fireplace. We hope
you love this product as much as we do, and on the off chance that something
does go wrong, or if you need help, we’re only a phone call away.
Interchangeable inner and
Warm air discharge
outer frames (950 model only)
Error display window—sits on the top
fold of the outer frame along with the
Optional mesh guard
Infra-red remote receiver window,
and blockage indicator window
Manual control panel on side of unit
The control panel is located in the top left corner of
the outer frame. The control panel houses the On/
Off button and also the LED indicators—these let you
know what the unit is doing. For example:
Timer on
Power disruption
4 | Evolve Operation Guide: 12472-B
= top LED is blue
= top LED is red
= lower LED is green
= lower LED flashes red
Remote control
Operation without the remote
This appliance has a sealed combustion chamber that requires purging before gas can flow
and the unit can start. This means the combustion fan will start several seconds before the fire
Normal ignition sequence:
1. When the On/Off button is pressed on the control panel, the LED will glow
blue and the combustion fan will start.
2. The ignition sparker will operate, and as soon as a spark is sensed gas will flow
to the main burner.
3. When the main burner establishes a flame, the heater will automatically
modulate between the burner settings to achieve and maintain the default set
temperature of 22 °C.
If the heater is turned off using the On/Off button on the heater control panel,
when it is turned back on, it will lose any timer and clock settings until the remote
is used to re-transmit the information. The remote stores the clock, timer, and
temperature settings of the heater.
Control panel
Do not unplug power supply
Do not unplug the main power supply to turn the unit off as the convection fan is required to
operate for several minutes after the unit is turned off to assist in cooling the unit down.
Evolve Operation Guide: 12472-B | 5
Operation using the remote
For the remote control functions to be available, the appliance On/Off button
must be in the On position.
General information about
the remote control
The remote control emits an
infra-red signal. It must be
aimed at the receiver unit
located on the lower right
hand side of the unit, normal
operating range is 5 m. Some
fluorescent lights may interfere
with the transmission of the
remote signal. If you experience
this problem, changing position
from which you are operating
the remote may help.
Stops and operates the heater
Sets the flame picture.
Extra low
Energy saving room
temperature control.
Locks out control to prevent
Timer 1
Sets timer program 1.
Unless the remote display is
deactivated or the lock function
is activated, the remote control
will transmit information to the
heater every time a button is
Timer 2
Sets timer program 2.
Manually overrides current
timer operation.
When the timers are being set,
information is transmitted only
when the ‘Time Set’ button is
When the remote is not used for
a period of approximately five
seconds, the display will default
to standby mode, displaying
only the time. To reactivate
press any button on the keypad.
Signal transmissions
Signal transmissions
are confirmed by a
brief illumination of the
signal indicator on the remote.
The unit will also flash and beep
to confirm the settings have
been received.
The remote uses
two x 1.5 V AAA
batteries. Never
mix old and new
6 | Evolve Operation Guide: 12472-B
Time Set
Sets clock and timers.
Remove the batteries if the
remote is not going to be used
for a long time. This will help
avoid damage from leaking
After battery replacement the
clock and timers may need to
be reprogrammed.
Turning the heater on
When the heater is in standby
mode, pressing the Standby/
On button will start the ignition
sequence and the LED will glow
blue to indicate that the heater
is operating.
Turning the heater to standby
Press the Standby/On button.
This will turn off the unit and the
LED will glow red to indicate the
appliance is in standby.
Adjusting the temperature
Pressing the up and down
buttons will change the preset
temperature by increments of
1 °C—the temperature will be
displayed on the remote.
The temperature can be preset
• L (low) - unit operates on
the lowest burner setting
• 16~26 °C (in 1 °C) steps combustion rate varies
to maintain the selected
• H (high) - unit operates on
the highest burner setting
Setting the clock
The clock must be set before the
timers will operate.
1. Press the Time Set button
once, ‘Clock Set’ will be
displayed to confirm the
function is initiated. The
remote will show ‘AM 12:00’.
2. Use the up and down buttons
to set AM or PM, then press
the Time Set button once
to start programming the
If you do not want to set the
timers at this point press Time Set
four more times until the display
returns to the time. If no button
is pressed within approximately
90 seconds, the screen will
deactivate and any settings that
have not be transmitted will be
Setting the timers
After the clock has been set and
the Time Set button selected:
1. ‘Timer 1 Set
On’ and ‘AM
06:00’ will be
displayed. Use Timer 1 Set ON
the up and
down buttons
to set the desired AM or PM.
Press the Time Set button
2. ‘Timer 1 Set
Off’ and ‘AM
09:00’ will be
displayed. Use Timer 1 Set OFF
the up and
down buttons
to set the desired AM or PM.
Press the Time Set button
3. To set up Timer 2 repeat the
above steps, or press Time Set
three times to exit the timer
programme The set On/Off
timers will be displayed briefly
to confirm the settings.
When the programs have been
received, the remote display will
revert to displaying the time.
Using the timers
Prior to using the timers ensure
the desired temperature has
been set—refer ‘Adjusting the
temperature’ on the previous
You can view the timer settings
by pressing the Timer 1 or Timer
2 buttons while the heater is
operating. The display will briefly
show the status of each timer,
i.e. Timer 1 On, Timer 1 Off. If the
current time is outside of the
programmed times the heater
will go into standby mode and the
LED will glow red.
To turn the timers off, press the
relevant timer button again. The
heater will return to standby
mode. If there are no timers set
the Timer indictor will go out.
The preheat automatically
functions in conjunction with
the timers. The preheat function
ensures the room reaches the
desired temperature by the
programmed on time. This is
achieved by sensing the room
temperature one hour prior to
This is used to manually override
the timers so the heater can
be operated outside of the
timer settings. When override
is selected ‘Override’ will be
displayed. While in override mode
all remote control functions,
except for the flame function’
are available until the next timer
setting is reached.
To return to the timer setting,
press the Override button a
second time. If Standby/On is
pressed during override the
heater will revert to standby
and the timer programs will be
Extra low
The Extra Low function is useful
in situations when the room
temperature keeps rising even
when the heater is on the lowest
heat setting.
Extra low function off
When the room temperature
reaches the preset temperature,
the heater continues to operate
with the main burner on low
to provide a flame picture with
minimal heat output. In some
cases this may still cause the room
to become warmer than desired.
Extra low function on
When the room temperature
exceeds the preset temperature,
the burner will reduce to an extra
low setting and then to pilot only.
The burner will return to normal
to maintain the set temperature.
The flame function can be used
approximately 90 seconds after
the heater has started. The flame
function is used to select a desired
flame picture and overrides the
automatic mode. There are seven
flame settings available.
While the heater is
in operation, press
the Flame button.
The heater will
automatically default
to the last flame picture setting.
The word ‘Flame’ and a series
of short bars will be displayed
to show the flame function is in
operation. Use the up and down
buttons to select the desired
flame picture. The number of bars
illuminated will correspond to
your selection.
Should the room temperature
exceed 40 °C while the flame
function is activated, the heater
will switch off—this is a safety
This is designed as a child lock
function. When Lock is pressed
all remote functions will be
locked, with the exception of
the Standby/On button (for the
purpose of turning the heater to
standby only). The remote will
show ‘Lock’. To cancel press the
Lock button for three seconds.
Evolve Operation Guide: 12472-B | 7
Clearances from combustibles
The clearances listed below, measured from the edge of the glass, are
minimum clearances unless otherwise stated.
While the heater is operating
The appliance must not be
installed where curtains or
other combustible materials
could come into contact with
the heater.
The 1000 mm clearance
above is the clearance to the
Mantels and surrounds
Combustible mantels and
surrounds require clearance
from the fire to minimise
fire danger. Mantels
and surrounds, made of
combustible materials such as
wood, are allowed providing
they are outside the minimum
clearances shown.
Note: Measurements are taken from the edge of the glass.
The 400 mm side clearance includes side walls.
A hearth is not necessary but
can be used for decorative
purposes or protection of
sensitive flooring. A hearth
must not obscure the front of
the fire.
Floor protection
Heat emanating from this
fire may over time affect
the appearance of some
materials used for flooring,
such as, carpet, vinyl, cork or
timber. This may be amplified
if the air contains cooking
vapours or cigarette smoke.
To avoid this occurring, it is
recommended that a mat
be placed in front of this
8 | Evolve Operation Guide: 12472-B
A Mantel needs to be a min. of 400 mm away from the edge of the glass.
B Max. mantel depth at 400 mm (A) is 250 mm max.
C Surround needs to be a minimum of 400 mm away from the edge of the
For every 50 mm of added mantel depth there must be an additional 100 mm
of clearance from the edge of the glass. For example:
Mantel depth
300 mm
350 mm
400 mm
A: clearance required
500 mm
600 mm
700 mm
General information
Before operation please read these instructions to get an overview of how to
operate, maintain and service your Rinnai gas fire.
Electrical connection
The Evolve is
fitted with a
1.5 m power cord
and 3-pin plug.
The standard
electrical connection is to the
right hand side of the heater.
If necessary this can be
changed by your electrician
to terminate on the left.
The connection is either
direct wired* or connected
to a power point within
the cavity. This must be
connected to a dedicated
earthed power point. The
electric isolation switch
must be accessible after the
appliance has been installed.
The heater must not be
located immediately below a
socket outlet (potential fire
If the supply cord is damaged,
it must be replaced by a
licensed tradesperson.
This must be a genuine
replacement part available
from Rinnai, part number
Installation by a licensed
Ensure your installer talks
to you about the use and
care of this appliance, and
that you understand these
instructions. The installer
also needs to complete
the appliance installation
checklist and installer details,
and leave this guide with you.
Power failure
If the power is disrupted
while the heater is operating,
once the power is restored,
the heater will go into power
failure mode—there will be
flashing zeros in the error
display (top fold on the lower
left of the outer frame), and
the lower LED indicator on
the control panel will flash
TV installation above the
The Evolve
has a fan that
warm air from
the top of the appliance out
into the room. As warm air
is dispersed outwards, as
opposed to directly upwards,
installation of a TV may be an
To reset the heater, press
the On/Off button on the
control panel twice, or use
the remote control and press
the Standby/On button once
(to go on standby) and then
a second time to turn the
heater on.
Generally the bottom of
the television recess should
be at least 400 mm above
the fire. Please check with
the television supplier to
check clearances. Some
television manufacturers
have warranty conditions that
state a television is not to be
installed above a fireplace.
Safety devices
Your Rinnai Evolve has the
following safety devices:
-- flame failure sensing
-- pressure relief
-- overheat safety switch
-- air temperature sensor
-- thermal fuse
-- overcurrent fuse
-- spark detector
Soot deposits
Small soot deposits inside
the heater or glass is normal.
Significant soot build-up
however is not normal and
will require a service call.
Refer to the troubleshooting
section for further
For further information,
please contact Rinnai or refer
to the installation manual.
This illustrates recommended
minimum clearances when
installing a TV directly above
the unit or into a recess.
Outside flue terminal
On cold days steam may be
discharged from the flue
terminal. This is normal with
high efficiency gas appliances
like the Evolve and does not
indicate a fault.
* Consult a qualified electrician if direct wiring is required as it must comply with AS/NZS 5601 and AS/NZS 3000 and other
relevant local regulations
Evolve Operation Guide: 12472-B | 9
Care and maintenance
All external surfaces of the heater can be cleaned using a soft damp cloth and
mild detergent. Do not use solvents and do not attempt to clean the heater
while it is hot or operating.
The filters for this appliance are fixed to the
inlets of the room air return. The build up of
dust or other particles on these filter strips
reduces the air flow through the heater,
reducing the efficiency, which can cause
the appliance to shut down. To stop this
from occurring the filters will need regular
Cleaning the filter strips
Clean the filters with either a vacuum cleaner,
a soft dry cloth, or a soft brush. NEVER
attempt to clean the filters with water.
Filter blockages
When a build up is detected the blockage
LED, located by the infra-red remote receiver
window, will begin to flash to let you know
there is a problem. Once the indicator is
flashing, if no action is taken, the heater will
eventually shut down to avoid overheating
and an error code of 14 will be displayed in the
error display window.
Returning the appliance to normal after a
shut down
1. Press the On/Off button once to turn off
the heater.
2. Clean filters.
3. Press the On/Off button once to turn on
the heater.
4. Use the remote control to resume normal
heater operation.
Obstructing the warm air vent
When an obstruction is detected (something
may be positioned too close to the warm air
vent) the blockage LED indicator, located by
the infra-red remote receiver window, will
illuminate and the appliance will go to a low
setting. To restore normal operation remove
the obstruction and use the remote control to
resume normal operation.
10 | Evolve Operation Guide: 12472-B
Filter mesh
LED blockage indicator
Rinnai has maintenance, service and spare parts network with personnel
who are fully training and equipped to give the best advice on your Rinnai
Servicing and repair should only be carried out by authorised personnel.
If your appliance needs maintenance or servicing, please call Rinnai (0800 746 624).
For reliable operation Rinnai gas fireplaces should be serviced every two
years, including inspection of the flue system. If they are in a particularly dusty
environment or subject to excess lint, for example dog hair, or where there are newly laid
carpets, then annual servicing would be beneficial.
Regular maintenance and servicing is not covered by the Rinnai warranty.
Do not attempt to carry out any service work other than that mentioned in the troubleshooting
section. If you have any other faults or problems, please refer to your installer or contact Rinnai.
Evolve Operation Guide: 12472-B | 11
This appliance is not intended for use by persons (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have been
given supervision or instruction concerning use of the appliance by a person responsible for
their safety.
-- The heater must not be used or operated if any part of the appliance is
-- Do not place articles on or against this appliance
-- Do not use or store flammable materials near this appliance
-- Do not spray aerosols in the vicinity of this appliance while it is in operation
-- Do not modify this appliance
Do not restrict warm air
discharge by placing articles in
front of the appliance.
This appliance must not be used
for any other purpose other
than heating.
Children should be supervised at
all times to ensure they do not
play with the appliance. Hand or
body contact with the appliance
should be avoided.
Do not allow anyone to sit, lean
or sleep directly in front of the
Do not allow curtains or other
combustible materials to come
into contact with the appliance.
Do not unplug the appliance
while it is operating. Do not
use power boards or double
adaptors to operate this
Do not allow anyone to post
articles through into the heater.
Do not spray aerosols while the
appliance is operating. Most
contain butane gas which can
be a fire hazard if used near the
12 | Evolve Operation Guide: 12472-B
& error codes
Check the following information before making a service call as some performance
characteristics of the Evolve are a normal part of operation. If you are still unsure or
concerned after reading this section, please contact Rinnai.
During installation there will be an initial burning in period where some smoke and smell may
be experienced. This is a normal part of the operation.
The appliance is fitted with an overheat safety switch which will shut off the appliance. If the
appliance shuts off repeatedly servicing may be required.
Using the heater for the first time, or after a long period of non use
Ignition may not occur the first time it is operated due to air in the gas pipes. If ignition does
not occur the unit will switch off automatically. Try operating the heater again if this occurs.
The heater may make noises after ignition or switching off. This is due to the expansion and
contraction of the internal components—this is normal. The heater will not ignite if the On/
Off button is pressed straight after the heater has turned off. It will take approximately 20
seconds before the unit will switch on again.
What’s happening
Warm air not coming form heater when it starts
Explanation and/or possible solution
The fan starts automatically after a short delay.
This is to allow the appliance to warm up,
helping avoid cold draughts.
Smoke or strange smells are produced when first This is caused by grease, oil, or dust within the
operating the appliance after installation.
appliance. This will stop after a short time.
Clicking noises when the heater starts or stops,
or changes to a higher or lower setting.
This is expansion and contraction of the heat
exchanger and is a normal part of operation.
Clunking noise when the thermostat operates.
This is the sound of the gas valve opening and
closing to regulate the flow of gas.
Fan continues to run after the heater is turned
This is to remove residual heat from within the
appliance. This stops once the unit cools down.
Periodic hissing sound after the heater is turned
Condensate evaporating from the built-in
condensate removal device. This is a normal part
of operation.
Steam is discharged from the flue terminal
High efficiency appliances tend to discharge
water vapour on cold days—this is normal.
Heater doesn’t start when the Standby/On
button is pushed (thermostat on high)
Check the appliance On/Off button is on. Check
timer(s). Timer programmes must be turned off
or overridden for manual operation.
Timer(s) do not operate at the set time
They may be inactivated or incorrectly
programmed. Check timers are set correctly.
Timer operates for a short time then cuts out
Room temperature may be higher than the
set temperature. Increase set temperature if
desired. Turn off the Extra Low button if on.
14 | Evolve Operation Guide: 12472-B
What’s happening
Remote control doesn’t work.
Explanation and/or possible solution
Unit not plugged in properly or has been turned
off—plug in power cord or press On/Off button.
Child lock set—cancel lock (p. 7).
Remote lock-up due to signal being out of
range, incorrectly aimed at unit or obstructed.
No display on remote.
Batteries may be flat, change batteries.
Unit stops during operation or there is no
ignition, or control panel indicators.
Possible mains power failure, use power failure
reset procedure (p. 9).
Gas supply may have been turned off. Check gas
supply at the meter or gas cylinders.
Smell of gas.
Possible leak in gas line. Isolate gas supply and
contact Rinnai.
Evolve Operation Guide: 12472-B | 15
Error codes
The Evolve has self diagnostic electronics that monitor the appliance during
start up and operation.
Should a fault occur the heater will shut down. The fault that has caused the shut down will
be indicated by a pair of flashing digits in the error display window (top fold on the lower left
of the outer frame).
Likely cause
Suggested solution
Mains power failure
Reset heater, press the On/Off button twice, or use
remote control and press the Standby/On button
once for standby mode, press the Standby/On
button a second time to turn the heater on.
Ignition failure
Check gas supply is turned on, switch heater
to standby and then on again. If ignition failure
continues a service call will be required.
Incomplete combustion
As above.
Filter blockage/overheat
Clean filters, if error continues a service call is
Room overheat
Lower room temperature to below 40 °C.
Room temperature sensor faulty
Service call.
Overheat temperature sensor faulty
Service call.
Overheat temperature sensor faulty
Service call.
Spark sensor faulty
Service call.
Combustion fan motor faulty
Service call.
Solenoids faulty
Service call.
Flame detection circuit fault
Service call.
Communication error
Service call.
Looking down at the error display window—sits underneath filter
16 | Evolve Operation Guide: 12472-B
Abnormal flame pattern
Each Rinnai flame fire has a distinct flame pattern. This should look the same
every time you start your fire, after an initial warm up period of approximately
20 minutes.
Abnormal flame performance
and/or pattern can indicate a
problem with your fire, such
as blocked gas injectors, or
shifting of burn media. There
are some warning signs that
could indicate a problem.
-- Unusual smell from the
Normal flame pattern
-- Continued difficulty or
delay in establishing a
-- Either very short or very
long flames
-- Flame only burns part way
across the burner
-- Severe soot building up
on the inside of the glass
Abnormal flame pattern
If any of the above signs
occur, please contact Rinnai.
Appliances incorporating a live fuel effect, and designed to operate with luminous flames, may exhibit slight carbon
deposits—this is normal.
Evolve Operation Guide: 12472-B | 17
Installation checklist
The installer must complete the installation checklist below and make sure
this guide is left with you. They must also instruct you about the use and care
of the appliance, and ensure you understand the safety instructions.
FF Appliance positioned in a suitable location (clearances, mantels, surrounds etc.).
FF Rinnai flue system installed and tested to ensure effective draw.
FF Gas pressure checked, set, and down rated (if applicable) according to data plate
FF Burn media installed as per instructions.
FF Appliance tested for correct operation and to ensure no gas leaks.
FF Customer instructed on operating procedure and safety requirements.
FF Customer advised to service the heater every two years.
Installer details
Company name:
Installer name:
Certificate of compliance number for installation:
18 | Evolve Operation Guide: 12472-B
Limited Warranty
Rinnai brings you peace of mind with a:
2 Year minimum warranty
Terms and conditions
1. During the 24 month period from date
of purchase and subject to clauses 2 and
3 below, Rinnai New Zealand Limited
(“Rinnai”) will, at its own discretion, either
replace or repair any defective product at
no charge to the customer.
2. This warranty covers manufacturing
defects only. This warranty will not apply
if (for example) the product has been
improperly installed or is otherwise
installed contrary to manufacturer’s
recommendations, has been damaged
during or after installation, has not been
operated in accordance with operating
instructions, or has been subjected to
damage or abuse beyond that expected
from conditions of normal use.
3. Warranty claims may be invalid if not
accompanied by details of the installing or
supervising gas fitter’s registration number
and the gas fitting certification number.
5. S ervicing of the product is to be carried
out by a Rinnai authorised service centre.
All Rinnai appliances meet or exceed the
safety standards required by New Zealand
gas and electrical regulations. The company
is constantly improving its products and as
such specifications are subject to change or
variation without notice.
4. T his warranty commences from the date of
purchase. Proof of purchase is required at
the time of any warranty claim.
Retailer address:
Date of purchase:
Product details:
Please keep these details in a safe place for future reference.
Evolve Operation Guide: 12472-B | 19
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Evolve Operation Guide: 12472-B