Perceptive Process - Installation Guide

Perceptive Process - Installation Guide
Date: March 2014
Version: 3.1
© 2014 Perceptive Software. All rights reserved.
Perceptive Software is a trademark of Lexmark International Technology S.A., registered in the U.S. and other
countries. All other brands and product names mentioned in this document are trademarks or registered
trademarks of their respective owners. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or any
other media embodiments now known or hereafter to become known, without the prior written permission of
Lexmark.
Perceptive Process - Installation Guide
Contents
1 Installing Perceptive
Process on Windows
......................................................................................................................
4
1.1 Before You Start
................................................................................................................... 4
4
1.1.1 Important system and..........................................................................................................
user information
.......................................................................................................... 8
1.1.2 General database information
11
1.1.3 Perceptive Process ..........................................................................................................
with an Oracle database
..........................................................................................................
16
1.1.4 Configuring remote database
computer
1.2 Installing and Configuring
...................................................................................................................
Perceptive Process
18
.......................................................................................................... 18
1.2.1 Install Perceptive Process
20
1.2.2 Configure Perceptive..........................................................................................................
Process
.......................................................................................................... 23
1.2.3 Install documentation
..........................................................................................................
25
1.2.4 Configure an MS SQL
Server database
27
1.2.5 Configure an Oracle ..........................................................................................................
database
1.2.6 Troubleshooting
.......................................................................................................... 28
1.3 Uninstalling Perceptive
...................................................................................................................
Process
32
1.4 Upgrading to Perceptive
...................................................................................................................
Process 3.1
34
2 Installing Additional
Components and Demo Cases
......................................................................................................................
37
2.1 Install Additional Components
...................................................................................................................
and Demo Cases
37
.......................................................................................................... 37
2.1.1 Install New Work Notification
..........................................................................................................
38
2.1.2 Install CHIP command
line utilities
..........................................................................................................
38
2.1.3 Install COM integration
component
2.1.4 Install JAVA SDK
.......................................................................................................... 39
2.1.5 Install Demo cases .......................................................................................................... 40
2.2 Uninstall Additional...................................................................................................................
Components
42
2.3 Uninstall Demo Cases
................................................................................................................... 44
Contents
Perceptive Process - Installation Guide
1 Installing Perceptive Process on Windows
1.1 Before You Start
Read the following introductory sections before you start:
Important System and User Information for Perceptive Process
General database information
Perceptive Process with an Oracle database
Configuring remote database computer
1.1.1 Important system and user information
System requirements
The supported versions of the Windows systems and databases are subject to change. Refer to the
"Supported Platforms" document for the current versions.
Alternatively, you can visit our Customer Portal (http://customer.perceptivesoftware.com/) or contact
Product Support.
License file
In the installation of Perceptive Process you must upload a valid license file. Product Support can send
you your license file based on the following data:
activation code
host name of your computer
database platform
operating system
your e-mail address.
Note
Do not use a license file that belongs to another edition of Perceptive Process, for example Perceptive
Process Design Personal.
Installation preconditions
The following prerequisites are important for a successful installation. Check these prerequisites before you
start the installation. If necessary, consult your system administrator.
Installing Perceptive Process on Windows
4
Perceptive Process - Installation Guide
Prerequisite
Perceptive Process files must be kept on one server and can not be shared over different ones. You can
install Perceptive Process on a SAN.
If the computer on which Perceptive Process is installed is part of a domain, you must make sure that
you:
are logged in locally on your system. (When logging onto Windows, select the computer name instead
of the domain name).
have Windows administrator rights.
If the name of the computer that Perceptive Process is installed on contains an underscore (_), you can
not log into Perceptive Process Portal. The name can be any combination of letters (A-Z), numerals (0-9),
and a hyphen (-).
To check the computer name:
Right-click My Computer and select Properties. You find the name of the computer on the View basic
information about your computer page.
A number of TCP/IP ports are used by Perceptive Process. You must check in advance that these ports
are not being used by other programs (for instructions, see To check the TCP/IP Port number).
These are the ports that are used by Perceptive Process:
4949 (Client Port; used by the client).
4994 (Master Port; used by the server).
9449 (HTTP Port; used by the web server).
During the configuration of Perceptive Process the Microsoft C compiler is installed on your system. If a
version of this compiler has already been installed, you must adjust the environment variables2 as
otherwise the version that has already been installed will be used. (This is because the variables which are
initially set are used automatically.)
Make sure you have checked the Notify me when Windows Firewall blocks a new program option.
You can check if this setting is enabled in Control Panel, Windows Firewall.
When you use a Microsoft SQL Server database, Microsoft SQL Server must be in mixed mode before the
installation can begin.
To check the TCP/IP Port number
To check which TCP/IP ports are already being used, complete the following steps.
Step
Action
1
Open the Windows Start menu, select All Programs, and then select Accessories.
2
Select the Command Prompt option.
Installing Perceptive Process on Windows
5
Perceptive Process - Installation Guide
You will see a command prompt window.
3
Enter the following command: netstat -a
Press ENTER
A list is displayed of all the system ports in use.
To set environment variables
To modify the environment variables manually, complete the following steps.
Step
Action
1
Right-click the Computer icon on the desktop.
2
From the menu that displays, select Properties.
3
Click Advanced system settings.
4
On the Advanced tab, click the Environment Variables button.
5
In the System Variables area, click New,
Enter the following details.
Variable name
INCLUDE
Variable value
<installdir>\bpm\server\compiler\Common7\VC\Include
Click OK to add the system variable.
6
In the System Variables area, click New.
Enter the following details.
Variable name
LIB
Variable value
<installdir>\bpm\server\compiler\Common7\VC\Lib
Click OK to add the system variable.
7
In the System Variables area, select the variable PATH and click Modify.
8
In the Variable Value field, at the end of the following location, add:
C:\Program Files\bpm\server\compiler\Common7\VC\bin, separated by a ‘;’
Installing Perceptive Process on Windows
6
Perceptive Process - Installation Guide
9
Click OK to save the changes.
Configuration preconditions
If the configuration of Perceptive Process takes place for first time use after the installation user has logged
off in the meantime, make sure that the configuration is performed again by the same installation user.
Configuration can be done via an internet browser from any computer that has access to the Perceptive
Process server. However, we recommend that the configuration is also run from the Perceptive Process
server. The reason for this is that any messages during configuration will only be displayed on the server.
Internet browser
If you use Internet Explorer on Windows Vista or Windows 7, add Perceptive Process to the trusted
websites list.
To add Perceptive Process to the trusted websites list, , complete the following steps.
Step
Action
1
Open Microsoft Internet Explorer
2
Under Internet options, click the Security tab.
3
Select the Trusted websites zone, then click the Sites button.
4
Under Add this website to the zone type:
http://<ip-address Perceptive Process server>:9449
or
http://<name Perceptive Process server>:9449
Click the Add button.
Java settings
Some of the Perceptive Process client components use Java technology and therefore a Java Runtime
Environment needs to be installed. If the Java settings do not match the browser settings, Java displays an
application error message when you use a Perceptive Process client component that relies on Java
technology.
To ensure the Java settings match the browser settings, complete the following steps.
Installing Perceptive Process on Windows
7
Perceptive Process - Installation Guide
Step
Action
1
Click the Start button and in the search box type Configure Java.
2
In the Java Control Panel, on the General tab, click Network Settings.
3
In the Network Settings dialog box, select Use browser settings and click OK.
4
In the Java Contol Panel, click OK.
Note
Refer to the "Supported Platforms" document for the supported Java versions.
1.1.2 General database information
Introduction
When you start the installation of Perceptive Process, you must create a database either before or during the
installation of Perceptive Process. Moreover, the necessary Perceptive Process database tables need to be
created.
Note
If you use an Oracle database, you can only use an existing database. In this case, an Oracle database
must be created before you install Perceptive Process.
Database user
When creating a database, you need to be signed in as a database user with the corresponding database
rights. You also need write access for the directory in which the database files are to be created. The default
language for the database user must be English.
Important information for Microsoft SQL Server 2008
Note
The installation of Perceptive Process can only be successfully completed if the database user is created
before the installation is started.
To create the database user, complete the following steps.
Step
Action
Installing Perceptive Process on Windows
8
Perceptive Process - Installation Guide
1
2
Open Microsoft SQL Server Management Studio.
Click Security.
Click Logins.
3
Right-click Logins.
Select New Login...
4
Select the General page.
Next to Login name enter: bpm (for example).
Select SQL Server authentication.
For Password select a password.
Remove the check forEnforce password policy.
5
Select the Server Roles page.
Select the sysadmin option.
6
Click OK.
You can then start with the installation of Perceptive Process.
Creation of a database
If you are using an Oracle database, you need to create the database yourself before you start. This will not
be done automatically during the installation.
Note
To ensure that Perceptive Process work s correctly, it is necessary to select the AL32UTF8 code page
when creating the database.
If you want to use a Microsoft SQL Server database, you can also create the database yourself before you
start. However, this is not necessary. The MS SQL Server database can also be created during the
installation of Perceptive Process.
In all cases, you should install the RDBMS software before Perceptive Process is installed.
If the database and Perceptive Process are...
Then the RDBMS software must ...
...be installed on the same computer.
...be installed on that computer.
...be installed on different computers (database
‘remote’ for Perceptive Process)
...are installed on the remote database computer.
Note
This requires that the Client Tools for that
Installing Perceptive Process on Windows
9
Perceptive Process - Installation Guide
database are installed on the Perceptive Process
computer.
Note
If you wish to install Perceptive Process on a Windows Server 2008 R2 64 bit platform, and you plan on
using a remote MS SQL Server database on a 32 bit platform, you must create a database yourself before
installing Perceptive Process.
Microsoft SQL Server database collation
During the creation of a Microsoft SQL Server database you must select a database collation. For a
Perceptive Process database the database collation must be case insensitive. The default database collation
for creating a Perceptive Process database is SQL_Latin1_General_CP1_CI_AS, where 'CI'
indicates that the collation is case insensitive. If you select another database collation, it must contain 'CI'.
Check the connection to the database
We advise you to check the database connection after you have created the database and before you install
Perceptive Process Server. The following table describes the commands you can use to check the
connection to the database.
Database
Command
Oracle
tnsping <Service Name>
sqlplus <user>/<oracle pwd>@<oracle id>
Microsoft SQL
Server
osql -S <server_name>[\instance_name] -d
<database_name> -U <login_id> -P <password>
Creation of the database tables
When you create a database for Perceptive Process, you should not create the database tables. This is done
during the installation of Perceptive Process.
However, while using Perceptive Process some tables may become very large. Therefore we advise to change
the size of these tables. Please refer to your RDBMS documentation for more information on changing the
creation options.
Installing Perceptive Process on Windows
10
Perceptive Process - Installation Guide
‘tabledefPROTO.sql’
During the installation of Perceptive Process the <installdir>\oracle\tabledefPROTO.
sql file is created, (where PROTO refers to the planned OracleSID), which includes an indication of the
expected size for each table. The table below describes the various indications.
Indication
Small table
Description
Small-sized table.
Size ranges from a few records to a few hundred records.
Does not grow or hardly grows at all when using Perceptive Process.
Medium table
Medium-sized table.
Size ranges from a few hundred records to a few thousand records.
Can grow a little more when using Perceptive Process than a ‘small table’.
Large table
Large-sized table.
Size ranges from a few thousand to tens of millions of records, depending on the
number of case instances.
Can grow quickly when using Perceptive Process.
1.1.3 Perceptive Process with an Oracle database
Introduction
In order to use Perceptive Process with an Oracle database, you first need to complete a number of steps.
This section describes the necessary steps. This section also contains important information about the data
that is required for performing these steps.
To install Perceptive Process with an Oracle database
To install Perceptive Process with an Oracle database, complete the following steps.
Step
Action
1
Install the Oracle RDBMS software.
2
Create the Oracle database.
3
Create the required table spaces in the Oracle database.
4
Install an Oracle client on the Perceptive Process application server.
Installing Perceptive Process on Windows
11
Perceptive Process - Installation Guide
5
Create a database user and table spaces in the Oracle database.
6
Configure the Oracle listener and check the connection with SQL Plus.
7
Install Perceptive Process.
8
Configure the extra waiting time to start the Oracle Service.
Step 1: Install RDBMS-software
Install the RDBMS-software before Perceptive Process is installed.
If you are installing the Oracle database and Perceptive Process on the same computer, then you must also
install the RDBMS software on that same computer.
If the Oracle database is installed on a different server from Perceptive Process, then you must install the
RDBMS software on the computer that the Oracle database is installed on. You then need to install an
Oracle client on the server that Perceptive Process is to be installed on. (See step 4).
Step 2: Create Oracle database
To ensure that Perceptive Process works correctly, it is necessary to select the AL32UTF8 character set
when creating the database.
Note
If the character set AL32UTF8 is not available, we recommend that you use a UTF character set.
When creating an Oracle database for Perceptive Process you must specify the desired sizes for the
database. The database sizes strongly depends on the environment in which Perceptive Process will be
used. The size of the shared memory (SGA), for example, depends on the amount of physical available RAM
memory. If you set the SGA too high, your system performance will decrease. If you set the value too low,
Perceptive Process will not perform properly.
Note
See the Oracle documentation for more information on these database settings.
The table below gives an overview of the different Oracle database settings that are relevant for creating an
Oracle database to use with Perceptive Process.
Setting
Shared memory size (SGA)
Description
This is the size of the ‘shared memory’ used by Oracle.
Installing Perceptive Process on Windows
12
Perceptive Process - Installation Guide
System Table Size
This is the initial size in megabytes if the Oracle system tables.
Auxiliary table size
This is the initial size in megabytes of the Oracle system tables.
Temporary segment size
This is the size of the temporary data segment in megabytes. (temp, sort
etc.)
Table size
This is the initial size in megabytes of the complete database (wfd).
Index size
This is the maximum size of all index files in the database in megabytes.
Rollback segment size
This is the size in megabytes of the rollback segment, that can be used to
undo the last unconfirmed database transactions.
Sorting Table Size
This is a file for the sorting table space for temporary use by Oracle.
Log file size per file
This is the maximum size of the Oracle log files.
Block size
This is the I/O block size in bytes that Oracle must use.
Note
The value for the Block size is platform dependent and must be set to
an optimal value to ensure maximal system performance.
Number of database blocks
This is the maximum number of database blocks that Oracle can have in
the memory at any given time.
Number of Processes
This is the number of processes that Oracle is allowed to start
simultaneously for Perceptive Process.
Step 3: Create table spaces
To ensure a correct functioning of Perceptive Process, create two table spaces in the Oracle database with
the following names:
WFD_DATA
WFD_INDEX.
The table space wfd_data is used to store the Perceptive Process tables. Both table spaces must be at
least 100Mb and must be configured in such a way that they grow automatically.
Note
For large Perceptive Process production environments, you should calculate the values of the table
spaces in advance.
Installing Perceptive Process on Windows
13
Perceptive Process - Installation Guide
Step 4: Install Oracle client
If you are installing the Oracle database on a different computer from the Perceptive Process server, you need
to install an Oracle client on the server that the Perceptive Process is going to be installed on. On installing
the Oracle client, include at least the following components:
SQL Plus
Oracle ODBC Driver
Oracle Call Interface (OCI)
Oracle Net
If the Oracle Home variable is not set automatically during the installation of Oracle client, we recommend
that you set this variable manually. Follow the steps below:
Step
Action
1
Open a command prompt.
2
Enter the following command: set ORACLE_HOME=<path>
<path>is the path to the oracle home, which you can find in the Windows Registry in
HKEY_LOCAL_MACHINE\Software\Oracle\[Oracle version]\ORACLE_HOME
Example
set ORACLE_HOME=C:\Oracle\product\10.2.0
Step 5: Creating a database user and setting table spaces
A user must be created in the database. We recommend that you use bpm for this. The name of this user
will be asked during the configuration of Perceptive Process. Run the following script (for example with
SQLplus) to give the user the necessary Oracle grants for creating a database.
CREATE USER <user> IDENTIFIED BY "<password>" PROFILE DEFAULT;
GRANT ALTER ANY INDEX TO bpm;
GRANT ALTER ANY PROCEDURE TO bpm;
GRANT ALTER ANY SEQUENCE TO bpm;
GRANT ALTER ANY TABLE TO bpm;
GRANT ALTER ANY TRIGGER TO bpm;
GRANT CREATE ANY INDEX TO bpm;
GRANT CREATE ANY PROCEDURE TO bpm;
GRANT CREATE ANY SEQUENCE TO bpm;
GRANT CREATE ANY TABLE TO bpm;
Installing Perceptive Process on Windows
14
Perceptive Process - Installation Guide
GRANT
GRANT
GRANT
GRANT
GRANT
GRANT
GRANT
GRANT
GRANT
GRANT
ALTER
ALTER
ALTER
CREATE ANY TRIGGER TO bpm;
CREATE ANY VIEW TO bpm;
DROP ANY INDEX TO bpm;
DROP ANY PROCEDURE TO bpm;
DROP ANY SEQUENCE TO bpm;
DROP ANY TABLE TO bpm;
DROP ANY TRIGGER TO bpm;
DROP ANY VIEW TO bpm;
CREATE SESSION to bpm;
"CONNECT" TO bpm;
USER BPM QUOTA UNLIMITED ON WFD_DATA;
USER BPM QUOTA UNLIMITED ON WFD_INDEX;
USER BPM DEFAULT TABLESPACE "WFD_DATA";
(The default table space for the database user must be WFD_DATA.)
The Oracle database is now ready. You can continue with the installation of Perceptive Process.
Note
During the installation and migration of Perceptive Process the Oracle database must not be in archive
mode!
Step 6: Configure the Oracle listener and check the connection with SQL
Plus.
To check the connection with SQL, use the following command:
sqlplus <user>/<oracle pwd>@<oracle id>
(So for example: sqlplus bpm/bpmone4pass@bpm)
Step 7: Install Perceptive Process
Install Perceptive Process as described in the chapter Installing and configuring Perceptive Process.
Note
During the installation and migration of Perceptive Process the Oracle database must not be in archive
mode!
Step 8: Configure extra waiting time to start the Oracle Service
To ensure that the Oracle Service has been started after a system restart, you can specify the time in
seconds that Perceptive Process must wait before start-up. Specify this waiting time in the Windows Registry
key of type DWORD:
HKEY_LOCAL_MACHINE\Perceptive Process\bpm\Server\1\Oracle\WAIT4RDBMS
Because Perceptive Process depends on the Oracle Service, during the start-up of your system the Oracle
Installing Perceptive Process on Windows
15
Perceptive Process - Installation Guide
Service will be started up first and only then Perceptive Process.
1.1.4 Configuring remote database computer
Introduction
You may choose to install the database software and Perceptive Process on different computers. The
database is then 'remote' for Perceptive Process. This section describes which components must be installed
on the remote database machine and which on the Perceptive Process machine, and what other conditions
must be met in order to use a remote database.
Install user
If you want to install the Perceptive Process database on a different computer from the Perceptive Process
computer, you will need to create an install user on the remote computer with the same name as the install
user on the computer you are installing Perceptive Process on. Moreover, this installation user must have the
same rights as the installation user on the Perceptive Process server.
Overview of software for using a remote database
The following table gives an overview of the software that must be installed on the different computers.
Software to be installed
Computer
Remote database
Perceptive Process server
computer
RDBMS software
X
database
X
X (only osql and only for MS SQL Server)
RDBMS client software
X
Perceptive Process
software
X
‘Remote’ database computer
A database needs to be created on the ‘remote’ database for Perceptive Process. You can do this with the
RDBMS software or by specifying the name of a remote machine in the Configure database step under
Installing Perceptive Process on Windows
16
Perceptive Process - Installation Guide
Database Server Name.
Perceptive Process server
You must install the RDBMS client software on the Perceptive Process server so that Perceptive Process
can connect to the database. Install RDBMS client software using the RDBMS installation software, such as
Microsoft SQL Server or Oracle. If you are using Microsoft SQL Server, in addition to the RDBMS client
software, you should also install a osql on the Perceptive Process computer. This osql is part of the MS SQL
Server installation.
Refer to the "Supported Platforms" document for an overview of the supported versions of RDBMS client
software.
Configuration of Oracle
You need to create an Oracle listener (TNS) and/or an Oracle Names configuration on both the remote
database computer and on the Perceptive Process server (this is the database client). This allows the
Perceptive Process server to connect to the database server. See your Oracle documentation for more
information.
Installing Perceptive Process on Windows
17
Perceptive Process - Installation Guide
1.2 Installing and Configuring Perceptive Process
Topics in this section
This part of the documentation covers the following topics:
Install Perceptive Process
Configure Perceptive Process
Install documentation
Configure an MS SQL Server database
Configure an Oracle database
Troubleshooting
1.2.1 Install Perceptive Process
To install Perceptive Process
To install Perceptive Process, complete the following steps.
Note
Mak e sure that you have tak en all the precautions described in Important system and user
information for Perceptive Process.
Step
Action
1
Download the installation file for Perceptive Process from the Customer Portal.
2
Double click the installation file.
The Welcome to the Perceptive Process Setup Wizard window is displayed.
Note
1. The user name used to complete the installation should match the name of the user that
will be work ing with Perceptive Process.
2. If the User Account Control window is displayed, stop the installation and obtain
administrator rights.
3
Click Next to proceed.
The End-User license Agreement is displayed.
4
Select the option I accept the terms in the license Agreement to accept the license
Terms and Conditions.
click Next.
Installing Perceptive Process on Windows
18
Perceptive Process - Installation Guide
The Installation directories window is displayed.
5
If you do not want to install the Perceptive Process program files using the default location:
Enter the path in the field behind Install the program files to:.
Or
Click the Change... button and select the location.
If you do not want to install the Perceptive Process data files using the default location:
Enter the path in the field behind Install the data files to:.
Or
Click the Change... button and select the location.
Click Next.
The Perceptive Process Checker window is displayed. A check has been performed to
ascertain that certain conditions have been met for a successful installation of Perceptive
Process.
6
If under Result: the text 'Perceptive Process can be installed'' is displayed,
click Next.
Note
If under Result: a different message is displayed, consult the Troubleshooting chapter.
A number of files are being copied and extracted. The Perceptive Process Ready to install
window is displayed.
7
Click Install.
The InstallingPerceptive Process window is displayed. This procedure is performed
automatically.
Once the files have been installed, the Completed the Perceptive Process Setup Wizard
window is displayed.
8
Click Finish.
Your browser is launched. You will see the Perceptive Process login window.
You can now start configuring Perceptive Process for first time use.
To change the configuration password
During the installation a user name and password are created that both have the default 'admin' value. This
user name/password combination is only used during the First Time Use configuration phase. After this
phase, this combination is no longer used.
For security reasons, if you do not start the configuration phase immediately after installation, you might want
to change the password for this user immediately after the installation phase.
Installing Perceptive Process on Windows
19
Perceptive Process - Installation Guide
To change the configuration password, complete the following steps.
Step
Action
1
Open the file <program data>/etc/confpass file in a text-only (plain text) editor.
2
Replace the 'admin' password with a password of your choice, then save an close the file.
1.2.2 Configure Perceptive Process
To set up Perceptive Process for first time use
Configuring Perceptive Process takes a few steps and is done from the Internet browser. This is called First
Time Use.
To set up Perceptive Process for first time use, complete the following steps.
Note
The Perceptive Process Portal displays with the System Control menu open on the First time use option.
This window displays the steps you must complete to set up Perceptive Process for use. The currently
active step is indicated by the
Step
1
Action
To start First Time Use, complete the following steps.
Step
2
icon.
Action
1
In the Name field, type: admin
2
In the Password field type: admin
3
Click Sign In
To upload the license file, complete the following steps.
Step
1
Action
Click Browse... and navigate to the license file.
Installing Perceptive Process on Windows
20
Perceptive Process - Installation Guide
3
2
Select the license file and click Open.
3
Click Continue to go to the next screen.
To select the DBMS type, complete the following step.
Step
1
Action
Under Please choose your type of DBMS and enter the configuration settings
you can specify the DBMS type you are going to use, Microsoft SQL Server or
Oracle.
Note
If necessary, consult the Supported Platforms document for supported database types and
versions.
4
To configure the database, complete the following step.
Step
1
Action
To configure an Microsoft SQL Server database, see the section Configuring the
Microsoft SQL Server database. To configure an Oracle database, see the
section Configuring the Oracle database.
Note
If you use an Oracle database, you must use an existing database. This database needs to
be created before you start installing Perceptive Process.
For Microsoft SQL Server you can choose between creating a new database or using an
existing one.
5
To create a database or use an existing one, complete the following steps.
Step
1
Action
If you chose to create a database (Microsoft SQL Server), click Create database.If
you want to use an existing database (Microsoft SQL Server or Oracle), select Use
existing database.
Note
The existing database must be empty.
2
6
The database is created, or checked and opened for use.
To configure Perceptive Process Server settings, complete the following steps.
Installing Perceptive Process on Windows
21
Perceptive Process - Installation Guide
7
1
Under Language select the language the server uses. This is the language for the
texts that are exchanged between the server and the Perceptive Process applications,
such as the log files.
2
In the Master Port field enter a different port number if necessary, for example if the
default port is already being used.
3
In the Client Port field enter a different port number if necessary, for example if the
default port is already being used.
4
Click Continue.
To configure the Perceptive Process Service, complete the following steps.
Step
1
Action
If necessary, type another name in the Name of the top context field. This is the
highest level of the organization structure that is set up in Perceptive Process. By
default the name of the organization is entered here.
If necessary, type a different name in the Domain field for the domain of the first
administrative user (context owner) in Perceptive Process. If the user is not part of a
domain, then enter the name of the computer.
Under File permission group select the group of users that the context owner is part
of. The other users of the selected group have the same permissions as this user at
file level.
If you leave this field empty, the group of users is retrieved from the network after you
have entered the Full name and the Password and click Continue. You can select
the group from a list.
Note
This operation can tak e some time.
In the User name field, type the user name of the user to be added to Perceptive
Process as the first administrative user (context owner).
2
In the Full name field enter the full name of the user.
3
In the Password field enter the password the user enters to log in to Perceptive
Process.
4
In the Confirm password field enter the password again.
If necessary, uncheck Use the LocalSystem account to start the Perceptive
Process service if you want the Perceptive Process service to launch under the
current user.
5
Click Continue.
6
If you want to use Perceptive Process immediately, click Continue. Perceptive
Process Portal is opened.
If you do not want to use Perceptive Process immediately, uncheck Open Perceptive
Installing Perceptive Process on Windows
22
Perceptive Process - Installation Guide
Process Portal automatically and then click Continue. The First time use window
is closed.
Note
A program group is created on your computer, so you can launch Perceptive Process
from the Windows Start menu. Also an icon is created on you desk top. Double click
this icon to launch Perceptive Process.
You can start Perceptive Process directly in you internet browser. Perform the
following steps:
Start your internet browser
Type http://<computer_name>:9449 in the address bar.
1.2.3 Install documentation
To install documentation in other languages than English
By default, installations of Perceptive Process in other languages than English (United States) do not contain
user documentation. To install user documentation in one of the other supported languages, you must
download the documentation files for that language. In Perceptive Process, the user can then select the
language on the Options menu, and on the Help menu open the documentation in the selected language.
Note
You can install the documentation in more than one language.
To install documentation, complete the following steps.
Step
1
Action
Download the following files from the Customer Portal:
Perceptive Process Enterprise 3.1 - doc_UserGuide_web_manual_pdf_[language code].zip
Perceptive Process Enterprise 3.1 - doc_ServerGuide_web_manual_pdf_[language code].zip
Perceptive Process Design 3.1 - doc_DesignUserGuide_web_manual_pdf_[language code].
zip
Perceptive Process Enterprise 3.1 - doc_HtmlUserGuide_web_manual_html_[language code].
zip
and save the files in a temporary location on your computer.
Note
The “language code” is the code for the language of the documentation that you want to install
in Perceptive Process.
2
Create a directory structure for the documentation.
Note
In all the following steps, “language code” is the code for the language of the files you
Installing Perceptive Process on Windows
23
Perceptive Process - Installation Guide
downloaded in Step 1, for example “de-DE”.
Step
1
Action
In Windows Explorer, navigate to the data directory. By default this is:
[drive]:\ProgramData\bpm\Server\web\manual
2
Select the manual directory and create the following subdirectories:
pdf
html
3
Select the pdf directory and create the following subdirectory:
[language code]
4
Select the html directory and create the following subdirectory:
[language code]
3
To install documentation in PDF format, complete the following steps.
Step
1
Action
Copy the files:
Perceptive Process Enterprise 3.1 - doc_UserGuide_web_manual_pdf_[language
code].zip
Perceptive Process Enterprise 3.1 - doc_ServerGuide_web_manual_pdf_[language
code].zip
Perceptive Process Design 3.1 - doc_DesignUserGuide_web_manual_pdf_
[language code].zip
from the temporary directory to the following directory:
\bpm\Server\web\manual\pdf\[language code]
4
2
Unzip the files in the \bpm\Server\web\manual\pdf\[language
code] directory.
3
Remove the .zip files.
To install documentation as online help, complete the following steps.
Step
1
Action
Copy the file:
Perceptive Process Enterprise 3.1 - doc_HtmlUserGuide_web_manual_html_
[language code].zip
Installing Perceptive Process on Windows
24
Perceptive Process - Installation Guide
from the temporary directory to the following directory:
\bpm\Server\web\manual\html\[language code]
2
Unzip the file in the \bpm\Server\web\manual\html\[language
code] directory.
3
Remove the .zip file.
1.2.4 Configure an MS SQL Server database
To configure the MS SQL Server database
To enter the Microsoft SQL Server configuration information and to create or use the database, complete the
following steps.
Note
For more information on the meaning of the input fields, read the paragraph 'Meaning of the Microsoft SQL
Server database data'.
Step
1
Action
For Database server name specify which computer will be used as the database computer.
Note
By default, the name of the computer you are installingPerceptive Processto, has already
been selected.
2
For Database instance enter the database instance you want to use.
3
For Database name enter the database name.
4
For Database user enter a user name.
5
For Database password enter a password for the database user.
6
For Confirm database password enter the password again for verification.
7
Continue with the installation as described in the section Configuring Perceptive Process,
after step 4.
Installing Perceptive Process on Windows
25
Perceptive Process - Installation Guide
Meaning of the Microsoft SQL Server database data
The table below shows the meaning of the data of the Microsoft SQL Server database software.
Option
Database server name
Description
This is the name of the computer that is used as the database computer
for the Perceptive Process database.
Note
If this is a different computer from the one Perceptive Process is being
installed on, this means that the database is ‘remote’ for Perceptive
Process.
Database instance
With Microsoft SQL Server, a number of database instances can be
active simultaneously so it may appear that you have a number of
database engines. During configuration of Microsoft SQL Server, the
instance in use will be displayed and you can choose which you want to
use.
Database name
This is the name of the MS SQL Server database that will be used for
Perceptive Process.
Note
If you want to create a new database, the name you enter must not
already be in use.
Database version
This is the internal version of the Microsoft SQL Server database.
Database user
The database user is a user created during the installation of Perceptive
Process in Microsoft SQL Server for Perceptive Process. You can select
an existing user with the corresponding existing password.
Database password
This is the password of the user you entered in the Database user field.
Confirm database
This is the password of the user you entered in the Database user field.
password
Installing Perceptive Process on Windows
26
Perceptive Process - Installation Guide
1.2.5 Configure an Oracle database
To configure the Oracle database
To enter the Oracle configuration information, complete the following steps.
Notes
For more information on the meaning of the input fields, read the paragraph 'Meaning of the Oracle
database data'.
With the exception of the Database password and Confirm database password fields, a default value
is displayed. You can accept this default value or specify a different value.
Step
1
Action
For Database server name specify which computer will be used as the database computer.
Note
By default, the name of the computer you are installing Perceptive Process to, is displayed.
2
For Database SID enter the name of the Perceptive Process database in the Oracle
environment.
3
For Oracle Home enter the location Oracle has been installed to.
4
For Database user enter a user name.
5
For Database password enter a password for the database user.
6
For Confirm database password enter the password again for verification.
7
Continue with the installation as described in the section Configuring Perceptive Process,
after step 4.
Meaning of the Oracle database data
The following table shows the settings you can apply for the Oracle database software and what they mean.
Option
Database server name
Description
This is the name of the computer that is used as the database computer
for the Perceptive Process database.
Note
If this is a different computer from the one Perceptive Process Server
is being installed on, this means that the database is ‘remote’ for
Installing Perceptive Process on Windows
27
Perceptive Process - Installation Guide
Perceptive Process Server.
Database sid
The Database Identifier is the name of the Perceptive Process database
in the Oracle environment. The length of this SID and the lengths
permitted in it vary for each Oracle version. We advise you to consult the
Oracle documentation to create a permissible SID. Perceptive Process
Server does not check this SID.
Note
The ORACLE_SID must already exist.
Oracle home
Oracle Home is the location where Oracle is installed. The installation
program will detect this location, providing Oracle has been installed on
your computer once only.
Database user
The Oracle database user is a user created in Oracle for Perceptive
Process Server.
Note
This user with password must exist in the database.
Database password
This is the password of the user you entered in the Database user field.
Confirm database
The password you have entered in the Database password field is
being checked.
password
1.2.6 Troubleshooting
General information about error messages
If an error message appears during installation or first time use, a window is displayed with the cause of the
error. This should enable you to solve the problem. If you are not sure how to solve an issue, always
contact Perceptive Software Product Support.
Errors in the installation process
If errors are found during the installation process, these errors are displayed in the Perceptive Process
Checker window. The Perceptive Process Checker indicates the error and gives an extended description of
the error.
Installing Perceptive Process on Windows
28
Perceptive Process - Installation Guide
Error details for Product Support
If you decide to contact Perceptive Software Product support, Perceptive Process Checker can
provide error details for Product Support to help you resolve the issue.
From Perceptive Process Checker window you can send an error report to Product Support:
1. In the Perceptive Process Checker window, click the E-Mail button. A new message is created in
your e-mail program containing a number of details required by Product Support to resolve the
issue.
2. Add your own specific details to this e-mail (name, telephone number and e-mail address) and
send it directly to Product Support.
If it is not possible to send an e-mail from your environment, follow these steps:
1. In the Perceptive Process Checker window, click the Save button and save the checker.txt
file on your computer
2. Contact Product Support by telephone. The checker.txt file contains the details that allow
Product Support to help you resolve the issue.
Possible error messages in Perceptive Process Checker:
The following table lists the possible error messages in Perceptive Process Checker.
Message
Explanation
TCP-layer is not standard
There is a problem with the
(TCP) communication layer
on your computer. This
may be caused by many
different reasons.
The temporary folder is not
available or not writable
The temporary folder (%
TEMP%) cannot be
accessed. This may be
caused by many different
reasons.
The current user has no
administrative rights or is
not an elevated
administrator
The user rights of the user
currently logged on to
Windows are insufficient to
perform an installation of
Perceptive Process.
Installing Perceptive Process on Windows
Solution
You need administrator rights to be able
to install Perceptive Process. Log on to
your system with sufficient administrator
rights and restart the installation.
Note: The user name that is used to
complete the installation must match the
29
Perceptive Process - Installation Guide
user name of the user who will be
working with Perceptive Process.
Port 9449 is not available for
Perceptive Process.
Perceptive Process uses
port 9449, but this port is
already in use by another
process.
Another version of
Perceptive Process is found
A version of Perceptive
Process or BPMone has
already been installed on
your computer.
Uninstall this version and delete the
corresponding key from the Windows
Registry.
Examples:
For older versions of BPMone the
Registry key is:
HKEY_LOCAL_MACHINE\WaveFront\BPMone\Server
For BPMone 2.8 and 2.9 the Registry
key is:
HKEY_LOCAL_MACHINE\Percept
ive Software\BPMone\Server
For Perceptive Process 3.0 the Registry
key is:
HKEY_LOCAL_MACHINE\Percept
ive Process\bpm\Server
The default Perceptive
Process installation folder is
not empty. Please empty the
default installation folder (C:
\Program Files\bpm\Server)
Selected Perceptive Process
Data directory is not empty.
Please make sure the
directory is empty.
A folder with the same
name as the folder in which
you want to install
Perceptive Process (the
default folder is <drive>:
\Program Files\bpm\Server)
already exists. This folder
is not empty.
Copy the location below (including the %
characters) to the address bar Windows
Explorer address bar:
A version of Perceptive
Process has already been
installed on your
computer.
Uninstall this version. Next, delete the
data folder. The default folder is:
%ProgramFiles%\bpm\Server
Then delete all files from this folder.
Note: First uninstall Perceptive Process
before you delete the files from the
installation folder.
<drive>:
\ProgramData\bpm\Server).
Errors in First Time Use
The following error can be displayed during First Time use:
An invalid license file has been found.
If this error is displayed, check the following:
Is the license file obtained from Perceptive Software?
Installing Perceptive Process on Windows
30
Perceptive Process - Installation Guide
Is the file a license file for Perceptive Process Design Personal?
Does the computer name matches the name for which the license file was requested? A license file is
generated based on the computer name on which the software is to be installed.
Detecting database setup errors
If error messages are displayed when creating or configuring the Oracle database, you can view the following
log file to detect and resolve any errors:
<drive>:\<Perceptive Process Server destination folder>\Oracle\Create\Create.log.
Note
If the installation of Perceptive Process is aborted in conjunction with database setup and/or configuration
errors, correct the error and perform the installation again.
Installing Perceptive Process on Windows
31
Perceptive Process - Installation Guide
1.3 Uninstalling Perceptive Process
Introduction
Mak e sure the person who uninstalls the program has sufficient k nowledge of Perceptive Process and
databases. If you have any questions, contact Product Support.
Note
Follow the specified order of actions to ensure the uninstall procedure is performed successfully.
Uninstalling SQL Server
If Perceptive Process was installed with Microsoft SQL Server, Microsoft SQL Server is not automatically
removed when you uninstall Perceptive Process. You must uninstall Microsoft SQL Server separately from
the Windows Control Panel. If you want to uninstall Microsoft SQL Server, make sure that the program is not
used by other applications than Perceptive Process.
To remove an Oracle database
To remove an Oracle database, complete the following steps. The steps may deviate a little, depending on the
Oracle version used.
Step
Action
1
From the Windows Start menu, select All Programs, then the Oracle - <Oracle Home>
program group, the Configuration and Migration Tools group and finally the Database
Configuration Assistant.
2
Click Next.
3
Check the Remove a database checkbox.
Click Next.
4
Select the Perceptive Process database.
Note
This may be specified as OracleService<Perceptive Process-database name>.
5
Click Finish.
To remove the Perceptive Process program
To remove the Perceptive Process program, complete the following steps.
Installing Perceptive Process on Windows
32
Perceptive Process - Installation Guide
Step
Action
1
Go to Start and open the Windows Control Panel.
2
Open Programs and features
3
Remove all Perceptive Process components, except Perceptive Process Server.
4
Remove Perceptive Process Server.
Installing Perceptive Process on Windows
33
Perceptive Process - Installation Guide
1.4 Upgrading to Perceptive Process 3.1
When to upgrade?
If during the installation of Perceptive Process 3.1 an existing installation is detected on your computer, you
can upgrade the existing version to Perceptive Process 3.1.
Note
1. You cannot install more than one version of Perceptive Process on your computer.
2. If you use Protos Personal, you must first upgrade to BPMone 2.1.4. Only then you can successfully
upgrade to Perceptive Process 3.1.
3. After an upgrade is performed, the 'Users' group is given read and write access to all Perceptive
Process files. If this is not acceptable, customize the authorization as required.
Conditions before upgrading to Perceptive Process 3.1
A successful upgrade requires a BPMone or Perceptive Process environment that functions normally.
General information concerning error messages
If an error message appears during an upgrade, a window is displayed with the cause of the error. This should
enable you to solve the problem. If you are not sure how to do this, contact Product Support at Perceptive
Software.
Java cache
Perceptive Process 3.1 uses new Java Archive Files (jar). In some situations this will cause problems when
you first open Perceptive Process Portal. To solve these problems, reload Perceptive Process Portal by
pressing CTRL + F5. If this does not help, clear the Java cache.
Copying replaced files
During the upgrade you can specify whether you want to back up files that will be overwritten in the upgrade. If
you have made changes to files (e.g. capability files) in the current version, you might want to keep a backup
copy of these modified files. Backed up files can be used in the new Perceptive Process version.
Note
Once you have completed the upgrade, you need to manually restore back ed up files.
Installing Perceptive Process on Windows
34
Perceptive Process - Installation Guide
To install the upgrade
To install the upgrade, complete the following steps.
Step
Action
1
Download the installation file for Perceptive Process from the Customer Portal.
2
Double click the installation file.
3
In the Perceptive Process Server window, click Next>.
If you are not logged in as the user who installed the previous version, the following window will
appear:Not the same user.
If this window appears, go to Step 4.
If you are logged in as the user who installed the previous version, the following window is
displayed:Backup Replaced Files.
If this window appears, go to Step 6.
4
In the Not the same user window, click Yes if you want to change the user name and continue
the upgrade as BPMInstallUser.
The Install as Other User window is displayed.
5
Enter the correct login data for the install user in the Install as Other User window.
Note
The default user name of the install user is BPMInstallUser. The default password is:
BPM4pass_install1.
Click Next >.
Note
A warning may be displayed. Click Yes to continue.
The Backup Replaced Files window is displayed.
6
Select Yes if you want to create a backup of the files that will be replaced during the upgrade. If
necessary specify a different location for the files.
Or
Select No if you do not want to create a backup of the files that will be replaced during the
upgrade.
Click Next >.
The Start Upgrade window appears, displaying the location of the back up files again as a last
check .
7
Click Next >.
Installing Perceptive Process on Windows
35
Perceptive Process - Installation Guide
If the Perceptive Process Server has not yet been stopped, the Temporarily stop Perceptive
Process Server window appears. Click Yes to stop the Perceptive Process Server and
continue the upgrade.
Or
The upgrade is automatically started if the Perceptive Process Server is stopped. Continue with
the next step.
Note
If you use Integration Server, a warning is displayed. The Integration Framework is not
compatible with the Integration Server. Also, the case types that used the Integration Server
will have to be updated.
Click Yes to continue the upgrade or No to stop the upgrade without mak ing any changes.
The Installing window is displayed. The upgrade is being installed. This may tak e a few
minutes. A window is displayed which reports the progress.
8
Note
If you use LDAP, check that the Perceptive Process Server is started and that the users can
log in. If the Perceptive Process Server is not started, you will probably have to change the
password. For more information on this topic, see the section Configuring options for Logon
Services in the Server Guide.
In the Perceptive Process Server window, click Finish.
The upgrade has now been completed.
9
Note
If during the upgrade one or more errors occurred with possibly fatal consequences, some
Perceptive Process components may not work properly. The fatal errors have been saved
to a separate log file fatal.log. Click the Show fatal upgrade errors button to open
the log.
Click Finish in the Perceptive Process window.
The installation program is closed. The installation of the upgrade was successful.
Installing Perceptive Process on Windows
36
Perceptive Process - Installation Guide
2 Installing Additional Components and Demo Cases
2.1 Install Additional Components and Demo Cases
Topics in this section
This part of the documentation covers the following topics:
Install New Work Notification
Install CHIP command line utilities
Install COM integration component
Install JAVA SDK
Install Demo cases
2.1.1 Install New Work Notification
Prerequisite
Before you install the New Work Notification program, the Microsoft Visual C++ 2005 Redistributable
must be installed.
To install New Work Notification
To install New Work Notification, complete the following steps.
Note
To install New Work Notification, you must have administrator's rights in Windows.
Step
Action
1
Download the Perceptive Process Enterprise 3.1 - SDK and tools.
zip file from the Customer Portal and save the file in a temporary location on your computer.
2
Unpack the zip file in any location. We will refer to this location as [install location].
3
Register flowcom.dll.
To register flowcom.dll, complete the following steps.
Step
1
Action
Open a command window and go to the [install location]
\ClientTools\Windows_NT\sdk\bin directory.
Installing Additional Components and Demo Cases
37
Perceptive Process - Installation Guide
2
4
In the command window type: regsvr32 flowcom.dll and press Enter.
To start New Work Notification, double click the NewWork.exe file from the [install
location]\ClientTools\Windows_NT\newwork\bin directory.
5
In the Settings window, enter your preferred configuration for this application. The New Work
Notification icon is now present in your System Tray.
6
You can delete the [install location]\ClientTools\AIX and [install
location]\ClientTools\Linux directories as these directories are not applicable to
your operating system. Also, if you do not use the CHIP command line utilities, you can
delete the [install location]\ClientTools\Windows_NT\chp directory as
well.
2.1.2 Install CHIP command line utilities
To install CHIP command line utilities
To install the CHIP command line utilities, complete the following steps.
Step
Action
1
Download the Perceptive Process Enterprise 3.1 - SDK and tools.
zip file from the Customer Portal and save the file in a temporary location on your computer.
2
Unpack the zip file in any location. We will refer to this location as [install location]
. The CHIP command line utilities are located in the [install location]
\ClientTools\Windows_NT\chp\bin directory.
3
You can delete the [install location]\ClientTools\AIX and [install
location]\ClientTools\Linux directories as these directories are not applicable to
your operating system. If you do not use the COM integration component, you can delete
the [install location]\ClientTools\Windows_NT\sdk directory. If you do
not use the New Work Notification, you can delete the [install location]
\ClientTools\Windows_NT\newwork directory.
2.1.3 Install COM integration component
To install the COM integration component
To install the COM integration component (Software Development Kit), complete the following steps.
Note
Installing Additional Components and Demo Cases
38
Perceptive Process - Installation Guide
To install the COM integration component, you must have administrator's rights in Windows.
Step
Action
1
Download the Perceptive Process Enterprise 3.1 - SDK and tools.
zip file from the Customer Portal and save the file in a temporary location on your computer.
2
Unpack the zip file in any location. We will refer to this location as [install location].
3
Register both BPMonecom.dll and flowcom.dll.
To register these files, complete the following steps.
Step
Action
1
Open a command windows and go to the [install location]
\ClientTools\Windows_NT\sdk\bin directory.
2
In the command window type: regsvr32 flowcom.dll and press Enter.
3
In the command window type: [path]\regasm BPMonecom.dll /
register and press Enter.
Note
[path] is the location of the regasm.exe file.
The COM integration component is now available in the [install location]
\ClientTools\Windows_NT\sdk\bin directory.
4
You can delete the [install location]\ClientTools\AIX and [install
location]\ClientTools\Linux directories as these directories are not applicable to
your operating system. Also, if you do not use the CHIP command line utilities, you can
delete the [install location]\ClientTools\Windows_NT\chp directory. If
you do not use the New Work Notification, you can delete the [install location]
\ClientTools\Windows_NT\newwork directory.
2.1.4 Install JAVA SDK
Prerequisite
The JAVA SDK needs the flowchip.jar and flowchipux.jar files. These files are present in a
server installation of Perceptive Process and are located in the installation directory of Perceptive Process in
the \server\web\client\jar subdirectory.
Installing Additional Components and Demo Cases
39
Perceptive Process - Installation Guide
To install the JAVA SDK
To install the JAVA SDK (Software Development Kit), complete the following steps.
Step
Action
1
Download the Perceptive Process Enterprise 3.1 - SDK and tools
for Java.zip file from the Customer Portal and save the file in a temporary location on
your computer.
2
Unpack the zip file in any location. We will refer to this location as [install location]
. The JAVA SDK is located in the [install location] directory.
3
Locate the flowchip.jar and flowchipux.jar files and copy both files to the
[install location]directory.
Note
The documentation of the JAVA SDK is in the [install location]\javadoc directory.
2.1.5 Install Demo cases
To install Demo cases
To install the Demo cases, complete the following steps.
Note
The demo cases that are installed are FormatConstructor, FormDemo and MotorClaim. Also, the modules
FormDemo, frmt and modmotor are installed. These modules support the installed demo cases.
Step
Action
1
Download the Perceptive Process Enterprise 3.1 - Demo Case
Types.zip file from the Customer Portal and save the file in a temporary location on your
computer.
2
In the Perceptive Process Portal menu, click Administration and then click Release Case
Type.
3
Click the Choose file button and select the Perceptive Process Enterprise
3.1 - Demo Case Types.zip file.
4
Click the Release button.
Installing Additional Components and Demo Cases
40
Perceptive Process - Installation Guide
5
Wait until the window displays a list of messages.
6
To see the installed case types and modules, open or refresh the Explorer.
Installing Additional Components and Demo Cases
41
Perceptive Process - Installation Guide
2.2 Uninstall Additional Components
Uninstall New Work Notification
To uninstall New Work Notification, complete the following steps.
Step
Action
1
Right-click on the New Work Notification icon in the Windows System Tray and select Open.
2
Deselect Start automatically at logon and click OK.
3
Right-click on the New Work Notification icon in the Windows System Tray and select Exit.
4
Go to the [install location]. See Install New Work Notification.
5
Unregister flowcom.dll.
To unregister flowcom.dll, complete the following steps.
Step
Action
1
Open a command windows and go to the [install location]
\ClientTools\Windows_NT\sdk\bin directory.
2
In the command window type: regsvr32 /u flowcom.dll and press Enter.
6
Go to the [install location]\ClientTools\Windows_NT directory.
7
Delete the [install location]\ClientTools\Windows_NT\newwork
directory, including all sub directories.
Uninstall CHIP command line utilities
To uninstall the CHIP command line utilities, complete the following steps.
Step
Action
1
Go to the [install location]. See Install CHIP command line utilities.
2
Go to the [install location]\ClientTools\Windows_NT\ directory.
3
Delete the [install location]\ClientTools\Windows_NT\chp directory,
including all sub directories.
Installing Additional Components and Demo Cases
42
Perceptive Process - Installation Guide
Uninstall COM integration component
To uninstall the COM integration component, complete the following steps.
Step
Action
1
Go to the [install location]. See Install COM integration component.
3
Unregister both BPMonecom.dll and flowcom.dll.
To unregister these files, complete the following steps.
Step
Action
1
Open a command windows and go to the [install location]
\ClientTools\Windows_NT\sdk\bin directory.
2
In the command window type: regsvr32 /u flowcom.dll and press Enter.
3
In the command window type: [path]\regasm BPMonecom.dll /
unregister and press Enter.
Note
[path] is the location of the regasm.exe file.
4
Go to the [install location]\ClientTools\Windows_NT\ directory.
5
Delete the [install location]\ClientTools\Windows_NT\sdk directory,
including all sub directories.
Uninstall JAVA SDK
To uninstall the JAVA SDK, complete the following steps.
Step
Action
1
Go to the [install location]. See Install JAVA SDK.
2
Delete the [install location]\javadoc and [install location]\nl
directories.
3
Delete the files flowchip.jar and flowchipux.jar.
Installing Additional Components and Demo Cases
43
Perceptive Process - Installation Guide
2.3 Uninstall Demo Cases
Uninstall Demo cases
To uninstall the Demo cases, complete the following step.
Note
The demo cases that are uninstalled are FormatConstructor, FormDemo and MotorClaim. The modules
that are part of the installed demo cases, FormDemo, frmt and modmotor, cannot be uninstalled.
Step
1
Action
Delete the case types of the demo cases in the Explorer.
Installing Additional Components and Demo Cases
44