CapTel® 840i
305-018205 12/17
Setup Guide
About Your New
CapTel® 840i
Your new CapTel 840i is like any other telephone in many ways: it
connects to a telephone line, you talk and listen to your callers, and
you place/answer calls the same way you use any other telephone.
Your new CapTel 840i is also different than a traditional telephone
in some important ways.
In order to show captions, your CapTel 840i connects to the Internet
the same way you connect a computer to the Internet. The Internet
connection links to a free Captioning Service, where a specially-trained
operator transcribes everything your caller says into captions. The
captions are sent back over the Internet to your CapTel 840i phone, for
you to read in the display.
Because the CapTel 840i relies on the Internet to provide captions,
setting up the phone takes a few extra steps to make sure it is
connected to the Internet properly.
Action Needed – Registration
The Federal Communications Commission (FCC) requires that all CapTel 840i
users register their CapTel phone. As you set up your new phone, please
follow registration directions on the screen. The Captions feature cannot be
activated until registration is complete.
Need help registering? Call 1-888-269-7477
Where To Get Help
Help is available 24 hours a day, 7 days a week. Please contact:
Toll-Free Installation Help Line: 888-269-7477
Email: CapTel@CapTel.com • Fax: (608) 204-6167
Online Help: www.captel.com/customer-service
If someone else installed your home computer or your Internet connection,
you may want to consult with that person as you set up the CapTel 840i. You
can also try the Troubleshooting suggestions at the end of this guide to help
with any problems.
Important Information when Calling for Help
T he following information may help CapTel Customer Service troubleshoot your
problem. If possible, please have this information handy when you call for help:
My Telephone Number
M
y CapTel 840i Electronic Serial
Number (ESN) (located underneath
your CapTel phone)
My Internet Service Provider
My Telephone Service Provider
If using WiFi: Name of WiFi
Network (SSID)
WiFi Password (also sometimes called
“Pass Phrase” or “Network Key”)
Installation Help: 888-269-7477
WHERE TO GET HELP • 1
T A B L E
O F
C O N T E N T S
Step 1 Requirements����������������������������������������������� 3
Step 2 Choosing a Location�������������������������������������� 4
Step 3 Connect the Telephone Line������������������������� 5
Step 4 Connect to a Power Outlet���������������������������� 6
Step 5 Select a Language����������������������������������������� 7
Step 6 Connect to Your Internet Service������������������ 8
Step 7 Setting the Time and Date�������������������������� 19
Step 8 Registering Your CapTel Phone�������������������� 21
Step 9 Record Personal Greeting Message (Optional)�� 23
Troubleshooting���������������������������������������������������� 25
What is in the box?
Your CapTel 840i includes the following parts:
• C apTel 840i Phone
• Telephone Cord
• Power Adapter –
to plug into a
wall outlet
• Ethernet Cable – to connect
to Internet service
(not necessary for
WiFi installations)
• C apTel Setup
Guide and CapTel
How-to Guide
Important! Use only the power adapter that
came in the box with your CapTel 840i
2 • TABLE OF CONTENTS
Installation Help: 888-269-7477
STEP 1
Requirements
Before you set up your phone, make sure you already have:
Telephone Service
Connects to the CapTel 840i via a telephone cord using a standard RJ11
connection. Your telephone service can be any of the following:
• Standard analog service
•D
SL (Digital Subscriber Line)
– filter recommended
• Digital Cable phone service
• VOIP (Voice Over Internet Protocol)
phone service
• Fiber Optic phone service
NOTE: Your CapTel 840i does NOT work with digital Private Branch Exchange
(PBX) phone systems found in some business settings, residential facilities, and
hotels, unless an analog port is available.
Access to High-speed Internet Service
Connects to the CapTel 840i via an Ethernet cable or via a Wireless
(WiFi) network. Your Internet service must be working properly in order
for the CapTel 840i to display captions. A high-speed Internet connection is
required. Dial-up Internet service will not work. In home settings that do not
have a wireless network, you may need a router or switch to connect more
than one device to your Internet service. Your Internet modem and/or router
should support DHCP. You should also check if a firewall is active on either
the modem or the router, as it might interfere with connecting the CapTel
840i to your network (see Troubleshooting on page 27 for tips).
Standard Electrical Power
The CapTel 840i plugs into a standard electrical wall outlet. You
must use the power adapter that came with the CapTel 840i. Using any other
adapter may damage the CapTel and will void the warranty.
Installation Help: 888-269-7477
REQUIREMENTS • 3
STEP 2
Choosing a
Location
If possible, make sure that the outlets for your telephone service and your
electrical power are located close to your Internet service outlet (for wired
installations) or within range of your wireless router (for WiFi installations).
For settings where the outlets are not located close to one another, see
page 10 for more installation tips.
Choose a location where:
• There is a telephone jack, an electrical outlet, and an Internet
jack (Ethernet) all located nearby.*
• The surface it will be set on or mounted to is stable and secure.
• The area is protected from excessive heat or humidity.
* In WiFi settings, it is not necessary for your CapTel phone to be in the same
room/area as the wireless router. However, your wireless signal strength may
be stronger the closer your CapTel phone is positioned to the wireless router.
4 • CHOOSING A LOCATION
Installation Help: 888-269-7477
STEP 3
Connect the
Telephone Line
Plug one end of the telephone cord into the
telephone jack labeled “Line 1”
Located on the back (top) edge of the CapTel 840i. Be sure to use the
telephone cord that came with your new CapTel 840i phone.
Plug the other end of the telephone cord into a
telephone wall outlet
Installation Help: 888-269-7477
CONNECT THE TELEPHONE LINE • 5
STEP 4
Connect to a
Power Outlet
Plug the power adapter cord into the power
socket labeled “Power”
Located on the back (top) edge of the CapTel 840i. Be sure to use the power
adapter that came with your new CapTel 840i.
Plug the power adapter into a wall outlet or power strip
The CapTel display screen will light up to let you know power is connected.
IP: Plug your power adapter into an electrical power surge protector to
T
protect your CapTel 840i from damage caused by unspecified electrical voltage
or damage caused by lightning. Do not use an electrical outlet controlled by a
“dimmer” or wall switch.
WARNING: Be sure to use only
the power adapter that came
with your CapTel 840i. Using
any other power adapter may
damage your phone.
Once you plug in the power, your CapTel phone will automatically check
that everything is connected and working properly. You can follow along
on the CapTel display screen, which will tell you what is happening during
the set up process.
6 • CONNECT TO A POWER OUTLET
Installation Help: 888-269-7477
STEP 5
Select a
Language
You can set the CapTel 840i for either English or Spanish language. The
CapTel menu options and conversation captions will appear in whichever
language you select.
1. When the CapTel screen lights
up, select which language you
would like. Press the UP arrow or
DOWN arrow until the language
you want is highlighted.
2. Press the YES button to accept.
Please Select Language
English
Español
Press YES to Accept
NOTE: You can change the Language setting at a later time. Please see “Turning
Spanish Captions On/Off” in the CapTel 840i How-to Guide.
Installation Help: 888-269-7477
SELECT A LANGUAGE • 7
STEP 6
Connect to Your
Internet Service
There are two ways to connect to your Internet service:
Option 1: Wired – using an Ethernet cable to connect to the Internet.
Please follow instructions for “Wired Installations” below.
Option 2: Wireless – using your home/office WiFi network to reach
the Internet. Please follow instructions for “Wireless/WiFi
Installations” on page 14.
For Wired Installations
1. Plug one end of the Ethernet cable into the jack labeled “Ethernet”,
located on the back (top) edge of the CapTel 840i. Be sure to use the
Ethernet cable that came with your new CapTel 840i phone.
2. C onnect the other end of the Ethernet cable into the jack you use to access
your Internet service. Depending on how your Internet service is set up for
your home/office, you could be plugging into any of the following:
• An available Ethernet jack on a digital cable modem
• An available Ethernet jack on a DSL modem
• An available Ethernet jack on a router in your home
• An available Ethernet jack in a wall outlet
NOTE: When connected properly, the LNK/ACT
indicator light will glow. The LNK/ACT indicator
light is located next to the Ethernet jack on
the back (top) edge of the CapTel 840i.
8 • CONNECT TO YOUR INTERNET SERVICE
Installation Help: 888-269-7477
se the examples on the following pages to match your setting with the
U
correct installation method.
Case 1: All Outlets Located Together
Example 1: All of the connection outlets (telephone, Internet, and power) are
available in the same room that you are planning to use the CapTel 840i.
Example 2: If there is not an available Ethernet jack in your DSL or Cable
Modem, you will need a router or switch that lets you connect more than one
device to the Internet. Contact your Internet Service Provider for information
about what router or switch will work with your modem. The router should
support DHCP. Connect the router to your DSL/Cable Modem. Then connect the
CapTel 840i to the router or switch using the Ethernet cable as shown below.
Installation Help: 888-269-7477
CONNECT TO YOUR INTERNET SERVICE • 9
Case 2: Outlets Located in Separate Rooms
If your Internet connection is located in a different room from where you
plan to use your CapTel phone, choose one of the following examples that
best matches your setting.
Example 1: Use a wireless “WiFi” router (See page 14 for set up instructions).
10 • CONNECT TO YOUR INTERNET SERVICE
Installation Help: 888-269-7477
Example 2: Use Powerline Network Adapters
Outlet should not have other devices plugged in.
* Powerline Network Adapters (sold separately) are
available from a computer electronics store or online
from WCI (www.weitbrecht.com) at an additional cost.
IMPORTANT: The Powerline Network Adapters cannot be plugged into a
power strip, surge protector, extension cord or GFI-type outlet. They must
be connected directly into the electrical wall outlet.
Installation Help: 888-269-7477
CONNECT TO YOUR INTERNET SERVICE • 11
Example 3: Install an Ethernet Wall Jack
Some newly-constructed homes are wired for Internet connectivity by having
Ethernet cable jacks built right into a wall outlet (similar to how an electrical
outlet or a telephone outlet would work).
For approximately the same cost as buying Powerline Network Adapters,
your telephone company or Internet Service Provider can install Ethernet
jacks/wiring in your home or office directly in the room that you plan to use
your new CapTel telephone.
To learn more about this option, please contact your Internet Service Provider.
12 • CONNECT TO YOUR INTERNET SERVICE
Installation Help: 888-269-7477
Example 4: Extra Long Ethernet Cable
You can use an extra long Ethernet cable (longer than the standard Ethernet
cable that came with your CapTel telephone) to bridge the distance between
your phone location and your Ethernet jack. Extra long Ethernet cables
(sold separately) are available from a computer electronics store or online
from WCI (www.weitbrecht.com) at an additional cost.
Installation Help: 888-269-7477
CONNECT TO YOUR INTERNET SERVICE • 13
For Wireless/WiFi Installations
If you have a wireless (“WiFi”) network in your home or office, your CapTel
phone can connect to the Internet using the WiFi network. You do not need
to plug in an Ethernet cable.
To set up your CapTel for WiFi use, you will need to know the name of your
wireless network (also called the SSID) as well as any passwords that may
be necessary to access the network. The way you access your WiFi network
with CapTel will be very similar to the way you access the network from a
computer or mobile device.
14 • CONNECT TO YOUR INTERNET SERVICE
Installation Help: 888-269-7477
NOTE: If someone helped install the wireless network in your home or office,
it may be helpful to consult with them as you set up your CapTel phone.
To set up your WiFi connection:
1. The display asks, Press
YES for WiFi Setup.
Press the YES button.
SETUP - CONNECT TO INTERNET
Please plug in Ethernet Cable.
Or
2. Your CapTel checks if any
wireless networks have been
Press YES for WiFi Setup
used previously and are already
Press YES for WiFi Setup
saved in memory. If no previous
networks are detected, CapTel
SETUP - WIFI
scans for available networks in
your location.
Scanning for WiFi Networks
3. CapTel lists any WiFi networks
detected, in order of the
strongest signal strength to the
weakest signal strength.
Use the UP/DOWN arrows to
highlight the wireless network
you want to use. Press the YES
button to select.
NOTE: CapTel may detect wireless networks
in your location that you do not recognize –
such as a wireless network from a neighbor or
nearby office. Be sure to select the SSID that
matches your WiFi network.
Press YES to accept or NO to exit
SSID
Security Ch.Signal
2WIRE269
OfficeNet
ACBRDBAND
NETWORK1
Refresh Network List
Enter Network Manually
WPA08
WPA06
WPA06
WPA04
Press YES to Select a Wireless Network
Press NO to exit WiFi Setup
If you do not see the network you want listed, try moving your CapTel phone
to an area closer to your wireless router and selecting “Refresh Network List”.
CapTel will re-scan for available networks. See “Troubleshooting – Problem
with WiFi Network” on page 29 for additional directions.
Installation Help: 888-269-7477
CONNECT TO YOUR INTERNET SERVICE • 15
4. If required, CapTel asks for the password to access your WiFi network.
NOTE: Where to find your WiFi password? This is the same password you need
to access the WiFi network from any computer or mobile device. The password
(sometimes called a “pass phrase” or “network key”) is assigned by your Internet
Service Provider or by whomever set up your wireless network. In some cases,
the password may be listed directly on your wireless router.
Use the dialing pad to enter the letters
or numbers of your password. Look for
the letters listed on the number keys to
know which number key to press. For
some letters/numbers, you will need to
press the number key several times until
the correct letter/number appears on
the display screen. For special characters
(i.e., #, &, %) press the 1 key repeatedly.
SETUP - WiFi
Please Enter WPA Password:
7547534933_
Press YES to Accept
for Shift,
for Backspace, # for Space
IP: Some passwords are case-sensitive. Press the UP button to shift lock for
T
capital letters. Press the UP button again to return to lower case.
Example: To enter the letter “R”, press the UP arrow button to set shift-lock
to capital letters, then press the number 7 key three times until you see “R”
on the display screen.
NOTE: Depending on the type of security on your wireless network, you may
not be asked to enter a password.
IP: After you have typed your password, double-check that you have all the
T
letters and numbers listed correctly, and that any capital/lower case letters
are entered properly. If the password is not correct, CapTel will not be able to
connect to your WiFi network.
5. After you have entered the password, press the YES button to
accept. CapTel will save your network settings, and connect to
your wireless network.
16 • CONNECT TO YOUR INTERNET SERVICE
Installation Help: 888-269-7477
Entering a Network Manually
If you do not see your network name in the list of available WiFi networks,
you can manually enter the name of the network you want to use.
1. Use the DOWN arrows to
highlight Enter Network
Manually. Press the YES
button to select.
2. Use the dialing pad to enter the name
of the wireless network you want to
use (also called the “SSID”). Look for the
letters listed on the number keys to
know which number key to press. For
some letters/numbers, you will need
to press the number key several times
until the correct letter/number appears on
the display screen. For special characters
(i.e., &, #. %) press the 1 key repeatedly.
xample: To enter the letter “R”, press
E
the UP arrow button to set shift-lock to
capital letters, then press the number
7 key three times until you see “R” on
the display screen.
SSID
Security Ch.Signal
2WIRE269
OfficeNet
ACBRDBAND
NETWORK1
Refresh Network List
Enter Network Manually
WPA08
WPA06
WPA06
WPA04
Press YES to Select a Wireless Network
Press NO to exit WiFi Setup
SETUP - WiFi
Please Enter the SSID:
RayNETWORK2
_
Press YES to Accept
for Shift,
for Backspace, # for Space
T
IP: Some network (SSID) names are case-sensitive. Press the UP button to shift
lock for capital letters. Press the UP button again to return to lower case. Use
the DOWN button to backspace.
3. Use the UP/DOWN buttons to
highlight the type of Network
Security on your WiFi network.
Press the YES button to select.
NOTE: If you don’t know which Network
Security to use, please check with the
person who set up your WiFi network.
Installation Help: 888-269-7477
SETUP - WiFi
No Security
WPA/WPA2 Security
WEP Security
Press YES to select or press NO to exit
CONNECT TO YOUR INTERNET SERVICE • 17
4. If required, CapTel asks for the password
to access your WiFi network. Use the
dialing pad to enter the letters or
numbers of your password. Look for
the letters listed on the number keys to
know which number key to press. For
some letters/numbers, you will need to
press the number key several times until
the correct letter/number appears on
the display screen. For special characters
(i.e., #, &, $) press the 1 key repeatedly.
SETUP - WiFi
Please Enter WPA Password:
7547534933_
Press YES to Accept
for Shift,
for Backspace, # for Space
IP: Some passwords are case-sensitive. Press the UP button to shift lock for
T
capital letters. Press the UP button again to return to lower case.
Example: To enter the letter “R”, press the UP arrow button to set shift-lock
to capital letters, then press the number 7 key three times until you see “R”
on the display screen.
5. Confirm that your password
is listed correctly, then press
the YES button to accept.
6. C apTel saves your wireless settings, and
then connects to the wireless network
that you specified.
If you have any problems accessing your
wireless network with CapTel, please see
“Troubleshooting” on page 29 or contact
CapTel Customer Service for help.
SETUP - WiFi
Checking Saved Configuration
RayNETWORK2
Connecting to WiFi Network...OK
Getting DHCP Information...OK
Resolving Caption via DNS...OK
Wireless Setup Complete
NOTE: Once your CapTel phone connects to the Internet, it automatically
checks to make sure that you have the most current software version. If needed,
your phone will automatically update its software over the Internet connection.
Watch the display screen to follow the progress. Your CapTel phone may reboot
as part of the update process. Once the entire update process is completed, you
will be able to continue with the installation.
18 • CONNECT TO YOUR INTERNET SERVICE
Installation Help: 888-269-7477
STEP 7
Setting the
Time and Date
To Set the Time and Date
1. Use the UP or DOWN arrow
buttons to highlight the
Time Zone that your new
CapTel phone is located in.
Once the correct Time Zone
is highlighted, press the YES
button to select.
2. Do you live in an area that observes
Daylight Savings Time? If so press the
YES button. If not, press the NO button.
3. C apTel shows you the current
time and date setting. If you
want to make changes, use the
UP or DOWN arrow buttons
to move the blue highlight
over the number that you
want to change.
4. On the dialing pad, press the key that
lists the number you want to use.
E
xample: To set the time for 11:30, press
the “1” key twice, then press the “3” key
followed by the “0” key.
Installation Help: 888-269-7477
SETUP - TIMEZONE
Eastern
Central
Mountain
Pacific
Alaskan
Hawaiian
Press
or
to Change the Selection
Press YES to Accept
SETUP - DAYLIGHT SAVINGS
Do You Observe Daylight Savings?
Press YES or NO to answer
SET THE TIME AND DATE
12:13 AM
01/01/2018
Use 2 for AM
Use 7 for PM
Use the keypad to enter the Time and Date
Press YES to accept or NO to exit
SETTING THE DATE AND TIME • 19
IP: To change the time from AM to PM,
T
make sure the AM/PM section is highlighted,
then press the 2 key for “AM” and the 7 key
for “PM”.
N
OTE: When you enter the date setting,
only the last two numbers in the year can be
changed.
SET THE TIME AND DATE
12:13 AM
10/15/2018
Use 2 for AM
Use 7 for PM
Use the keypad to enter the Time and Date
Press YES to accept or NO to exit
5. W
hen you have set the time
and date, press the YES button
to save.
20 • SETTING THE DATE AND TIME
Installation Help: 888-269-7477
STEP 8
Registering
Your Phone
The first time that you set up your CapTel 840i, you will be asked to register
your phone and agree to the Terms & Conditions for using CapTel. Registration
is required by the FCC before the Captions feature can be activated.
Once you complete this step, you will not need to register again, even if
you move your phone to a new location.
NOTE: If your phone display shows different
directions than the instructions below, please
follow the directions on your CapTel phone
display screen to complete your registration.
To register:
In some cases, the display screen may ask
you to register your CapTel phone by going
online or calling CapTel Customer Service.
Follow the directions on the screen to register.
Register online at: www.CapTel.com/register
Or, press the blue Customer
Service button to reach an
Installation Help Specialist.
Once you’ve registered, press the
CAPTIONS button to clear the
registration screen and continue.
1. The display screen alerts you
that you should read and agree
to the Terms & Conditions for
using CapTel.
Please register your phone at www.CapTel.com
or Contact CapTel Customer Service.
After registering your ESN (424C5500146)
press the CAPTIONS button to continue.
Press YES for Options
**************** Terms & Conditions ****************
Before using the CAPTIONS feature,
please register your phone at
www.CapTel.com or
Contact CapTel Customer Service.
This phone’s ESN is 424C5500146
Press NO to exit
Before using CAPTIONS feature,
please read and agree to the following
Terms & Conditions
Downloading – Please Hold
2. The display screen lists the
Terms & Conditions for using
the CapTel phone.
Installation Help: 888-269-7477
REGISTERING YOUR PHONE • 21
3. Follow the directions on the
display screen to review each
of the Terms & Conditions.
Press the YES button to accept
each statement.
Once you’ve agreed to all the Terms
& Conditions, the process is complete.
Congratulations! You can begin making and
answering calls with captions.
*************** Registration Terms ****4 of 5***
I understand that the cost of captioning each
internet protocol captioned telephone call is
funded through a federal program.
Press YES to accept or press NO to deny
*************** Registration Terms **************
Your phone is now registered.
Thanks for choosing CapTel.
Press any key to exit
If you do not agree with the Terms &
Conditions, press the NO button. The
CAPTIONS feature will remain off during
your calls. You can still use CapTel as a
standard telephone, but you will not
receive captions during your calls.
C aptions will not be activated on your phone
until the Terms & Conditions are accepted.
Terms & Conditions were not accepted.
Press CAPTIONS button to review
terms & conditions.
Press YES for Options
12:53 PM
To review the Terms & Conditions wording again, press the
CAPTIONS button. The Terms & Conditions information will
appear again, and you will have another opportunity to accept the
Terms & Conditions by pressing the YES button.
If you have any questions about the Terms & Conditions or how
to register your CapTel phone, please press the blue Customer
Service button for assistance.
22 • REGISTERING YOUR PHONE
Installation Help: 888-269-7477
STEP 9
Record a Personal
Greeting Message
for the Answering
Machine (Optional)
Before you begin making/receiving calls, you may want to record a personal
greeting message for the CapTel 840i Answering Machine. If you do not want
to record a personal greeting, the Answering Machine will use a pre-recorded
greeting that says, “Hello. No one is available to take your call. Please leave a
message after the tone.”
To record a personal greeting message:
1. Press the YES button to see
Options.
OPTIONS
2. Press the DOWN button to
highlight Answering Machine.
Press YES to select.
?
Dial from Phone Book
Answering Machine
Call History
Edit Phone Book
Conversations
Settings
Press YES to select or press NO to exit Options
3. Press the DOWN button to
highlight Greeting Message.
Press YES to select.
ANSWERING MACHINE
Answering Machine On/Off
Play Messages
Clear All Messages
Greeting Message
Answering Machine Settings
Caption External Ans Machine
Press YES to select or press NO to exit
Installation Help: 888-269-7477
RECORD A GREETING MESSAGE • 23
4. Press the DOWN button
to highlight Record New
Greeting. Press YES to select.
5. Lift the CapTel handset and
watch the display screen to
know when to start speaking.
When you see the REC
message, begin speaking into
the handset to record your
greeting message.
6. When you are finished, press
the YES button to stop. Your
new message will play back
over the handset for you to
review.
If you’d like to re-record your
greeting, press the NO button to
begin recording again.
7. When you are satisfied with
your new greeting, hang up
the telephone handset. CapTel
will send out your personal
greeting whenever the
Answering Machine picks
up an incoming call.
GREETING MESSAGE
Play Current Greeting
Record New Greeting
Use Default Greeting
Press YES to select or press NO to exit
RECORD NEW GREETING
Lift Handset to
Record Greeting or
Press NO to exit
RECORD NEW GREETING
Message Is Recording
Speak Into the Handset
Press YES to End Recording
NOTE: For more information about the
Answering Machine, please see the CapTel
840i How-to Guide.
24 • RECORD A GREETING MESSAGE
Installation Help: 888-269-7477
Troubleshooting
Problem with Power
Problem: The display screen is blank.
n
Press any of the buttons on the CapTel 840i dialing pad to
confirm that the phone is not in “sleep” mode. The display
screen should light up.
n
Confirm that the power adapter is plugged completely into the
socket on the back (top) edge of the CapTel 840i phone and into
a working wall outlet or power strip/surge protector.
n
If plugged into a power strip, confirm that the power strip is
turned “on”. If plugged into a wall outlet, check whether a wall
switch controls the outlet and, if so, make sure it is switched on.
NOTE: Using an electrical outlet controlled by a wall switch is not
recommended.
n
Confirm that you are using the power adapter provided with
the CapTel 840i (5.9-6.0V 2Amps). Do not use a different power
adapter than the one supplied with the CapTel 840i as this may
damage the phone and will void the warranty.
Installation Help: 888-269-7477
TROUBLESHOOTING • 25
No Telephone Service
The CapTel 840i needs to connect to the telephone service using an RJ11
jack/phone cord, like the one provided with the phone. The telephone
connection can be to any land-line phone service, including:
• VOIP (Voice Over Internet Protocol)
• Standard analog service
phone service
•D
SL (Digital Subscriber Line)
• Fiber Optic phone service
– filter recommended
• Digital Cable phone service
The CapTel 840i does NOT work with digital Private Branch Exchange (PBX)
systems found in some office environments, residential facilities, and hotels,
unless an analog port is available. Using CapTel with a PBX system without
an analog port may damage the phone and the PBX system.
NOTE: The Ethernet connection with the CapTel 840i ONLY provides the
captions. The CapTel 840i still requires telephone service to work. Connecting
your CapTel 840i to the Internet via the Ethernet jack or via WiFi does not give
you Internet phone service. Whatever type of telephone service you use is still
needed to make and answer calls.
n
Confirm that the telephone cord is plugged into the CapTel
840i and into your telephone wall outlet (or into your telephone
service adapter/modem, if necessary).
n
L ift the CapTel handset and listen for a dial tone. The Signal Meter
on the display screen helps show if a dial tone is present (CAPTIONS
button must be on). If there is no dial tone, unplug the phone
cord and power for one minute, then plug back in. If a dial tone is
not present, there may be a problem with your telephone service.
n
C heck whether other telephones in your home are working
properly. Try a different telephone plugged into the same wall jack
to confirm the jack is working properly.
n
C onfirm that you are using the telephone cord provided with the
CapTel 840i.
n
Is a number (such as “9”) required to dial an outside line, as is
common in office environments? If so, then you need to dial
the “9” first before you can place a call.
26 • TROUBLESHOOTING
Installation Help: 888-269-7477
Problem with Internet Access
Problem: CapTel display screen says “Check Network Settings”
n
Check that Internet access is working: Are you able to access the
Internet via a computer in your home?
n
If you get your Internet access through your Digital Cable service,
check that your TV is still getting cable channels. If not, your cable
service may be temporarily down, affecting your Internet service.
n
Do you have to enter a password every time you access the
Internet? If so, you may need to connect a router to your DSL or
cable modem, and then connect the CapTel 840i to the router.
n
If you’ve plugged the CapTel 840i into a router, does your
router support DHCP? Check the specifications in the instruction
manual that came with your router. If your router only supports
static IP addresses, contact Customer Service for assistance. Your
Internet service provider may also be able to help you identify
how your Internet service is configured.
n
Check that your Internet modem (DSL modem or Digital Cable
modem) supports DHCP. While most Internet modems support
multiple protocols, some modems are set to only PPOE. CapTel
840i should be used with DHCP support. Your Internet service
provider can confirm/adjust the modem settings for you.
n
If you are installing CapTel in a business environment (or in a
“locked down” environment), your network firewall security may
be blocking communication from the network to your CapTel 840i.
Please contact CapTel Customer Service for assistance setting up
your CapTel phone to work with your network security.
Installation Help: 888-269-7477
TROUBLESHOOTING • 27
Problem: C apTel display screen says “Waiting for Captions” but nothing
happens or the CapTel dialing keys/buttons seem unresponsive.
n
Try resetting the CapTel phone by briefly unplugging the AC
adapter and then plugging it back in. Wait for the logo screen
to appear. The Captions button should be lit (press the Captions
button to turn it on if needed).
n
Try unplugging the CapTel AC adapter, then turning off the
router and the Internet modem. Wait a minute, then turn on
the modem (make sure it’s fully reset, with lights going steady).
This may take up to five minutes to fully reset. Next, turn on the
router, making sure it is fully reset. Then plug in the CapTel 840i
AC adapter, all in that order. Wait for the logo screen to appear.
The Captions button should be lit (press the Captions button to
turn it on if needed).
n
T ry electronically resetting the CapTel phone to its original factory
default settings. Make sure you are at the idle screen (not in
Options menu). Press the MUTE button. Then, with the handset
hung up, press 0 7 3 7 3 8 on the dialing keypad (zero RESET).
Press YES to reset. WARNING: This will delete any saved
phone numbers or speed dial settings.
28 • TROUBLESHOOTING
Installation Help: 888-269-7477
Problem with WiFi Network
Problem: My WiFi network SSID does not appear in the list of available
networks.
n
If your network SSID is not included in the list of networks
available, try moving your CapTel 840i to an area closer to your
wireless router. As you try new locations, use the UP/DOWN
arrow to highlight “Refresh Network List” and press the YES
button to select. Your CapTel 840i will re-scan for WiFi networks
within range. Look again to see if your network appears in the
list of available networks.
n
Try adding your network manually. Use the UP/DOWN arrow to
highlight “Enter Network Manually” and press the YES button
to select. Then, follow the instructions on page 16 to enter your
network name and password if needed.
Problem: CapTel display says, “A Network Error Has Occurred”
n
Press the NO button to get more information about the type
of problem.
n
Please contact CapTel Customer service for assistance.
Problem: CapTel display says: “Router is out of range or invalid
passphrase was entered”
n
Check that your wireless router is turned on.
n
Confirm that you have entered the wireless password correctly,
including upper and lower case letters if necessary. To re-enter
your network password:
Press the YES button to see OPTIONS
Press the DOWN arrow repeatedly until Settings is
highlighted. Press the YES button to accept.
Press the DOWN arrow repeatedly until Network
Settings is highlighted. Press the YES button to accept.
Installation Help: 888-269-7477
TROUBLESHOOTING • 29
Press the DOWN arrow until Change Network
Connection is highlighted. Press the YES button
to accept.
C apTel asks if you are sure you want to leave this
Network? Press YES to confirm.
CapTel
When
will scan for available WiFi networks and display a list
of networks within range. Use the UP/DOWN arrow buttons to
highlight your WiFi network.
asked, carefully enter the wireless network password on
the dialing keypad, using the guidelines on page 16. When
you are finished entering the password, double-check that
everything is spelled correctly and that upper/lower case letters
are listed properly.
n
Press YES to accept.
Check that the signal strength of your wireless router is strong
enough to reach the CapTel phone.
To check:
Press the YES button to see OPTIONS
ress the DOWN arrow repeatedly until Settings is
P
highlighted. Press the YES button to accept.
Press the UP/DOWN arrow repeatedly until Network
Settings is highlighted. Press the YES button to accept.
Confirm that View Current Network is highlighted.
Press the YES button to accept.
30 • TROUBLESHOOTING
Installation Help: 888-269-7477
CapTel shows information
about the current WiFi setup.
Check the signal strength
diagram next to the “Power”
setting. This indicates how
strong the signal strength is
between the CapTel and your
wireless router. The more bars
that are colored in, the stronger
the signal strength.
CURRENT NETWORK INFORMATION
SSID: 2WIRE269
Security: WPA-PERSONAL
Channel: 8
Power: -48dBm
Press NO to exit
If the signal strength is very low, your phone may be too far
away from the wireless router to establish a reliable connection.
Try moving your CapTel phone to a location closer to your
wireless router. Then, repeat this process to check the Current
Network Settings again to determine if the signal strength can
be increased.
Please call CapTel Customer Service for additional assistance: 888-269-7477
Installation Help: 888-269-7477
TROUBLESHOOTING • 31
N O T E S
32 • NOTES
Installation Help: 888-269-7477
CapTel is the latest innovation from
Ultratec, Inc.
450 Science Drive
Madison, WI 53711
(888) 269-7477 V/TTY
(866) 670-9134 (Spanish CapTel Customer Service)
Email: CapTel@CapTel.com
Fax: (608) 204-6167
Web: www.CapTel.com
©2014, 2017 Ultratec, Inc. All rights reserved.
Ultratec and CapTel are registered trademarks of Ultratec, Inc.
CapTel 840i Installation Help Line: 888-269-7477