Blackwire C435
®
Headset
User guide
Contents
Welcome 3
System requirements 3
Registering your product online 3
Technical assistance 3
What’s in the box 4
Headset features 5
Accessories 6
Using your headset 7
Connecting the headset 7
Wearing the headset 7
In-line controls 9
Useful tips 10
Clothing clip 10
Stereo cable tidy 10
Hook and eye cable tidy 11
Troubleshooting 12
2
Welcome
Congratulations on purchasing your new Plantronics product. This guide contains instructions
for using your Blackwire C435 headset.
Please refer to the safety instructions found in the Quick Start Guide for important product
safety information prior to installation or use of the product.
System requirements
Computer
• Supported operating systems: Windows XP®, Windows Vista®, Windows® 7
• Processor: 400 MHz Pentium® processor or equivalent (Minimum); 1 GHz Pentium processor or
equivalent (Recommended)
• RAM: 96 MB (Minimum); 256 MB (Recommended)
• Hard disk: 280 MB (Minimum); 500 MB (Recommended)
• Microsoft Windows XP - Service Pack 3 (SP3) or later (Recommended)
Microsoft Windows Vista - Service Pack 1 (SP1) or later (Recommended)
Display
• At least 800 x 600, 256 colours
• We recommend: 1024 x 768 high colour, 32-bit (Recommended)
Browser
• Internet Explorer® V6 or better must be on the user’s system (Required)
Registering your product online
Visit plantronics.com/productregistration to register your product online
so we can provide you with the best possible service and technical support.
Technical assistance
Visit our web site at plantronics.com/support for technical support including frequently asked
questions, compatibility and accessibility information.
3
What’s in the box
Blackwire C435 headset
Carrying case
Large and small ear gels and mono connector cover
4
Headset features
1
2
3 4
8
9
5
10
1 Noise-cancelling microphone
2 Right speaker
3 Right ear loop
4 Ear gel (fitted)
5 Left ear loop
6 Ear gel (fitted)
7 Left speaker
6
7
11
12 13
14
8 Stereo cable tidy
9 Mono/stereo connection
10 In-line control
11 Mute/unmute
12 Volume up/volume down
13 Call answer/end
14 USB connector
5
Accessories
(Sold separately)
Headband and case For those who would prefer a neckband wearing style. An accessory (with
its own larger case) is available as an option.
6
Using your headset
Connecting the headset
Simply plug the headset into the USB port on your PC.
NOTE For call control and other features, download Plantronics software at
http://www.plantronics.com/businesssoftware.
Wearing the headset
The headset comes fitted with the ear loop and medium ear gel.
1 To wear the headset, simply place the ear gel in your ear with the loop at the top of your ear
and rotate the microphone boom forwards. The microphone should be pointed to the corner of
your mouth. If it cannot be comfortably positioned there, you can rotate the ear loop and gel to
fit your ear.
7
2 The headset comes configured with the microphone on the left but it’s very simple to switch
the microphone to your right ear if you prefer that configuration. Simply pull the ear loops off
the speaker, rotate them and replace.
3 The headset comes with medium ear gels already fitted. If you find that the headset is
uncomfortable or unstable, you can easily change the gel to suit. Simply unpeel the gel that is
on the speaker and replace with a different one.
Large
Small
4 Once the headset is positioned on your head, adjust the flexible boom to place the tip closer to
the corner of your mouth. The boom can be shaped to follow the curvature of your face.
2"
50.8 mm
8
5 For those users who do not want speakers in both ears (all the time or just occasionally),
you can disconnect the second speaker at the connection point shown below. This will
automatically change the headset from stereo to mono (and vice versa when reconnecting).
*
*The headset is supplied with a cover for the connector when configured as a mono headset
In-line controls
Call answer/end
Can be used to answer or end a call directly from the headset with a single press.
LED will flash green when a call is coming in and be solid green when on a call.
Volume
Volume up and down are available.
Mute
A single press of the mute button will mute the microphone. A red LED will be on
when you are muted. Pressing this button again will take the microphone off mute.
NOTE For call control and other features, download Plantronics software at
http://www.plantronics.com/businesssoftware.
IMPORTANT For your safety, do not use headset at high volumes for extended periods
of time. Doing so can cause hearing loss. Always listen at moderate levels. For more
information on headsets and hearing visit: plantronics.com/healthandsafety.
9
Useful tips
Clothing clip
This will reduce the weight of the cable on the capsule for greater comfort. It will also reduce
the tug on the capsule from the USB cable if you move away from the PC whilst wearing the
headset.
Stereo cable tidy
This can help reduce cable tangle. When you remove the headset, zip up the cable and you
reduce the risk of the headset cable becoming tangled. This is also advised when wrapping the
cable to stow in the case.
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10
Hook and eye cable tidy
If you want to reduce the cable on your desk, simply wrap the excess in the hook and eye cable
tidy.
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11
Troubleshooting
Problem
Solution
I cannot hear.
Ensure that the C435 is set as the default listening device in Windows.
Ensure that the C435 is set as the audio device in the softphone (refer to
softphone manufacturer for instructions on changing the audio output).
Make sure that the volume settings on the headset, Windows and
softphone are not turned down.
I cannot be heard.
Ensure that the C435 is set as the default microphone device in Windows.
Ensure that the C435 is set as the audio device in the softphone (refer to
softphone manufacturer for instructions on changing the audio output).
Make sure that the softphone and headset are not muted.
I cannot answer a call with
the headset.
Ensure that the C435 is set as the audio device in the softphone (refer to
softphone manufacturer for instructions on changing the audio output).
Refer to the Plantronics compatibility guide (http://www.plantronics.
com/compatibiltyguide); you may need to download software to enable
call control with your particular softphone.
http://www.plantronics.com/businesssoftware
I cannot take my headset off
mute using the softphone / I
cannot take the softphone off
mute using my headset.
Your softphone may need Plantronics software to synchronise the mute
control on the PC with the headset.
Refer to the Plantronics compatibility guide (http://www.plantronics.
com/compatibiltyguide); you may need to download software to enable
call control with your particular softphone.
http://www.plantronics.com/businesssoftware
The volume control on the
headset does not adjust
Windows volume.
The headset volume is local unless you have installed Plantronics
software. With the software, the headset volume is synchronised to
Windows.
http://www.plantronics.com/businesssoftware
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12
Congratulations!
The product you have just purchased carries the TCO Certified Headsets 2 label. This means that your headset is designed and
manufactured according to some of the strictest performance and environmental criteria in the world. The manufacturer of this
headset has selected it to be certified to TCO Certified Headsets 2 as a sign of usability, high performance and reduced impact
on the natural environment.
Products certified to TCO Certified Headsets 2 are specifically designed for limiting the risk for hearing impairment. The headsets have acoustic limit
protection to protect the user from sudden “sound-spikes” caused by interference on the telephone lines.
Other features of TCO Certified Headsets 2:
Ergonomics
• Volume control, individual adjustment and adaptation, replaceable parts and quality durability.
Energy
• Low energy consumption on the charging station.
Emissions
• Low SAR value. Low electromagnetic fields surrounding the charger.
Ecology
• Product is designed for recycling. Manufacturer must have a certified environmental management system such as EMAS or ISO 14 001
• Restrictions on
o Chlorinated and brominated flame retardants and polymers
o Hazardous heavy metals such as cadmium, mercury, hexavalent chromium and lead.
All TCO labelled products are verified and certified by TCO Development, an independent third party labelling organization. For over 20 years,
TCO Development has been at the forefront of moving the design of IT equipment in a more user-friendly direction. Our criteria are developed in
collaboration with an international group of researchers, experts, users and manufacturers. Since the program’s inception, TCO labelled products have
grown in popularity and are now requested by users and IT-manufacturers all over the world.
Full specifications and lists of certified products can be found on our homepage – www.tcodevelopment.com
NEED MORE HELP?
plantronics.com/support
Plantronics, Inc.
Plantronics BV
345 Encinal
South Point Building C
Santa Cruz, CA 95060
Scorpius 140
United States
2132 LR Hoofddorp
Netherlands
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©2011 Plantronics, Inc. All rights reserved. Plantronics, Blackwire and C435 are trademarks or registered trademarks of Plantronics, Inc. Pentium is a trademark
of Intel Corporation in the US and/or other countries. Windows, Windows 7, Windows Vista, Windows XP and Internet Explorer are registered trademarks of
Microsoft Corporation in the US and other countries. All other trademarks are the property of their respective owners.
Patents US 5,712,453; Patents Pending
86068-07 (08.11)