User Manual
TABLE OF CONTENTS
TABLE OF CONTENTS
1. Editio n No te s .............................................................................. 1
2.
3.
4.
5.
Trademarks ................................................................................................... 1
Copyright Notice............................................................................................ 1
Manual Use .................................................................................................................... 1
Document Printing......................................................................................... 1
Intended Audience ........................................................................................ 1
Disclaimer ..................................................................................................... 1
Document Revision ....................................................................................... 1
Be fo re Yo u Be g in ....................................................................... 2
What Is Included ........................................................................................... 2
Claims ........................................................................................................... 2
Manual Conventions ..................................................................................... 2
Symbols ........................................................................................................ 2
Safety Notes.................................................................................................. 3
Personal Safety.............................................................................................................. 3
Mounting and Rigging .................................................................................................... 3
Power and Wiring........................................................................................................... 3
Operation ...................................................................................................... 4
Intro duc tio n ................................................................................ 5
Description .................................................................................................... 5
Features ......................................................................................................................... 5
Product Overview.......................................................................................... 6
Product Dimensions ...................................................................................... 7
S e tup ........................................................................................... 8
AC Power ...................................................................................................... 8
AC Plug .......................................................................................................................... 8
Resetting the Breaker ................................................................................... 8
DMX Linking.................................................................................................. 8
DMX Personalities.......................................................................................................... 8
Mounting ....................................................................................................... 9
Orientation...................................................................................................................... 9
Procedure....................................................................................................................... 9
Tank Inversion............................................................................................... 11
Preparing for Operation.................................................................................................. 12
Ope ratio n .................................................................................... 13
Control Panel Operation................................................................................ 13
Control Options ............................................................................................. 13
Programming................................................................................................. 13
Menu Map ..................................................................................................... 13
Color Zones................................................................................................... 14
Configuration (DMX) ...................................................................................................... 14
DMX Control................................................................................................................... 14
Setting the LED Color .................................................................................................... 14
Configuration (Standalone) ........................................................................... 14
Interval ........................................................................................................................... 14
Duration.......................................................................................................................... 14
Timer Mode .................................................................................................................... 14
Manual Mode ................................................................................................................. 14
Timer Mode Parameters ................................................................................................ 15
DMX Values .................................................................................................. 15
TOC 1 of 2
Vesuvio II User Manual Rev. 2
TABLE OF CONTENTS
6. Te c hnic al Info rmatio n ................................................................ 16
Product Maintenance .................................................................................... 16
Storage.......................................................................................................... 16
7. Te c hnic al S pe c ific atio ns ........................................................... 17
8. Re turns ........................................................................................ 18
9. Co ntac t Us .................................................................................. 19
Vesuvio II User Manual Rev. 2
TOC 2 of 2
EDITION NOTES
1. EDITION NOTES
The Vesuvio II User Manual includes a description, safety precautions, installation, programming,
operation and maintenance instructions for the Vesuvio II as of the release of this edition.
Trademarks
CHAUVET, the Chauvet logo and Vesuvio II are registered trademarks or trademarks of Chauvet & Sons,
LLC (d/b/a Chauvet and Chauvet Lighting) in the United States and other countries. Other company and
product names and logos referred to herein may be trademarks of their respective companies.
Copyright Notice
The works of authorship contained in this manual, including, but not limited to, all design, text and images
are owned by Chauvet.
© Copyright 2017 Chauvet & Sons, LLC. All rights reserved.
Electronically published by Chauvet in the United States of America.
Manual Use
Chauvet authorizes its customers to download and print this manual for professional information purposes
only. Chauvet expressly prohibits the usage, copy, storage, distribution, modification, or printing of this
manual or its content for any other purpose without written consent from Chauvet.
Document Printing
For best results, print this document in color, on letter size paper (8.5 x 11 in), double-sided. If using A4
paper (210 x 297 mm), configure the printer to scale the content accordingly.
Intended Audience
Any person installing, operating, and/or maintaining this product should completely read through the guide
that shipped with the product, as well as this manual, before installing, operating, or maintaining this
product.
Disclaimer
Chauvet believes that the information contained in this manual is accurate in all respects. However,
Chauvet assumes no responsibility and specifically disclaims any and all liability to any party for any loss,
damage or disruption caused by any errors or omissions in this document, whether such errors or
omissions result from negligence, accident or any other cause. Chauvet reserves the right to revise the
content of this document without any obligation to notify any person or company of such revision, however,
Chauvet has no obligation to make, and does not commit to make, any such revisions. Download the latest
version from www.chauvetprofessional.com.
Document Revision
This Vesuvio II User Manual is the 2nd edition of this document. Go to www.chauvetprofessional.com for
the latest version.
Page 1 of 19
Vesuvio II User Manual Rev. 2
BEFORE YOU BEGIN
2. BEFORE YOU BEGIN
What Is Included
•
•
•
Vesuvio II
Seetronic Powerkon IP65 power cord
Omega Brackets (x2)
•
•
Warranty Card
Quick Reference Guide
Claims
Carefully unpack the product immediately and check the container to make sure all the parts are in the
package and are in good condition.
If the box or the contents (the product and included accessories) appear damaged from shipping, or show
signs of mishandling, notify the carrier immediately, not Chauvet. Failure to report damage to the carrier
immediately may invalidate your claim. In addition, keep the box and contents for inspection.
For other issues, such as missing components or parts, damage not related to shipping, or concealed
damage, file a claim with Chauvet within 7 days of delivery.
Manual Conventions
Convention
1–512
50/60
<SET>
Settings
Meaning
A range of values
A set of values of which only one can be chosen
A button on the product’s control panel
A product function or a menu option
Symbols
Symbol
Meaning
Electrical warning. Not following these instructions may cause electrical damage to
the product, accessories, or the user.
!
Critical installation, configuration, or operation information. Not following these
instructions may make the product not work, cause damage to the product, or cause
harm to the operator.
Important installation or configuration information. The product may not function
correctly if this information is not used.
Useful information.
!
Any reference to power connections in this manual assumes the use of Seetronic
IP rated cables.
The term “DMX” used throughout this manual refers to the USITT DMX512-A
digital data transmission protocol.
Vesuvio II User Manual Rev. 2
Page 2 of 19
BEFORE YOU BEGIN
Safety Notes
Read all the following safety notes before working with this product. These notes contain important
information about the installation, usage, and maintenance of this product.
This product contains no user-serviceable parts. Any reference to servicing in this
User Manual will only apply to properly trained, certified technicians. Do not open
the housing or attempt any repairs.
!
All applicable local codes and regulations apply to proper installation of this
product.
Personal Safety
•
•
•
•
•
•
•
•
Depending on the amount of fog generated, all fog machines may set off smoke detectors.
Drain the tank before transporting the product.
Always disconnect this product from its power source before servicing.
The product’s nozzle is very hot during operation and it remains hot for a long time after operation
has stopped.
Always connect this product to a grounded circuit to avoid the risk of electrocution.
Do not drink or become in contact with the fog fluid. If you do, call your local emergency service (911
in the US) for help.
Do not use for space heating purposes.
Do not touch this product’s housing during operation because it may be very hot.
Mounting and Rigging
•
•
•
•
•
This product is for indoor use only! To prevent risk of fire or shock, do not expose this product to
rain or moisture. (IP20)
CAUTION: When transferring product from extreme temperature environments, (e.g. cold truck to
warm humid ballroom) condensation may form on the internal electronics of the product. To avoid
causing a failure, allow product to fully acclimate to the surrounding environment before connecting
it to power.
Mount this product in a location with adequate ventilation, at least 20 in (50 cm) from adjacent
surfaces.
Make sure there are no flammable materials close to this product while it is operating.
When hanging this product, always secure to a fastening device using a safety cable.
Power and Wiring
•
•
•
•
Always make sure you are connecting this product to the proper voltage in accordance with the
specifications in this manual or on the product’s specification label.
To eliminate unnecessary wear and improve its lifespan, during periods of non-use completely
disconnect the product from power via breaker or by unplugging it.
Never connect this product to a dimmer pack or rheostat.
Never disconnect this product by pulling or tugging on the power cable.
Page 3 of 19
Vesuvio II User Manual Rev. 2
BEFORE YOU BEGIN
Operation
•
•
•
•
•
•
•
•
Do not operate this product if you see damage to the housing, fluid tank, or cables. Have the
damaged parts replaced by an authorized technician at once.
Be sure that no ventilation slots on the product’s housing are blocked.
Never carry the product from the power cord or any moving part. Always use the handles.
The fog exits the nozzle at a very high temperature and it remains hot for a long time after operation
has stopped. Keep a minimum distance of 6.5 ft (2 m) from the nozzle to the nearest object.
The maximum ambient temperature is 113 °F (45 °C). Do not operate this product at a higher
temperature.
In the event of a serious operating problem, stop using this product immediately!
Do not add perfume, alcohol, gasoline, or any other flammables to the fog fluid.
Use only CHAUVET water-based Fog Fluid (QDF)!
If your Chauvet product requires service, contact Chauvet Technical Support.
Vesuvio II User Manual Rev. 2
Page 4 of 19
INTRODUCTION
3. INTRODUCTION
Description
The Vesuvio II atmospheric effect generator allows you to add red, green, blue, amber, and UV LED color
mixing to fog output for a multicolor atmospheric column. Vesuvio II also features a 40,000 cubic feet per
minute (cfm) output.
Features
•
•
•
•
•
•
•
Advanced red, green, blue, amber, and UV (RGBA/UV) LED color mixing
40 second continuous bursts of fog, for intense effects and performance
40,000 CFM fog output for intense, large effects
2.5 l fluid tank for reliability in production
Strong, sturdy construction for numerous production types
DMX control for ease of use in production situations
3- and 5-pin DMX input/output connections
Page 5 of 19
Vesuvio II User Manual Rev. 2
INTRODUCTION
Product Overview
Fluid Tank
Safety Loop
LED Color
Zone 2
Fog Output
LED Color Zone 1
Control
Panel
Power Switch
Breaker
Rubber feet for
mounting (x4)
Fluid Hose
DMX Output
DMX Input
Power
Fluid Tank
Plate
Handle
Mounting
Point
Fluid Level
Indicator
Rubber feet for mounting (x4)
Vesuvio II User Manual Rev. 2
Air Intake
Vent
Page 6 of 19
INTRODUCTION
Product Dimensions
9.39 in
239 mm
19.49 in
495 mm
13.18 in
335 mm
Page 7 of 19
Vesuvio II User Manual Rev. 2
SETUP
4. SETUP
AC Power
Each Vesuvio II has a fixed power supply that works with an input voltage of either 120 VAC, 60 Hz or 230
VAC, 50 Hz, depending on the specific model. To determine the power requirements for each Vesuvio II,
refer to the label affixed to the product. You can also refer to the Technical Specifications chart in this
manual.
The listed current rating indicates the maximum current draw during normal operation. For more
information, download Sizing Circuit Breakers from the Chauvet website: www.chauvetprofessional.com.
.
• Always connect the product to a protected circuit (circuit breaker or fuse). Make
sure the product has an appropriate electrical ground to avoid the risk of
electrocution or fire.
•
To eliminate unnecessary wear and improve its lifespan, during periods of nonuse completely disconnect the product from power via breaker or by unplugging
it.
!
Never connect the product to a rheostat (variable resistor) or dimmer circuit, even if
the rheostat or dimmer channel serves only as a 0 to 100% switch.
AC Plug
The Vesuvio II comes with a power input cord terminated with a Seetronic Powerkon IP65 connector on
one end and an Edison plug on the other end (U.S. market). If the power input cord that came with your
product has no plug, or if you need the change the plug, use the table below to wire the new plug.
Connection
Wire (U.S.)
Wire (Europe)
Screw Color
AC Live
AC Neutral
AC Ground
Black
White
Green/Yellow
Brown
Blue
Green/Yellow
Yellow or Brass
Silver
Green
Resetting the Breaker
This product is equipped with a resettable circuit breaker. If the breaker trips, all sections of this product will
lose power.
1. Remove the power cord from main power.
2. Allow unit to cool for 15 minutes.
3. After 15 minutes, you may attempt to reset the breaker by pressing the button with your finger.
4. Plug the product’s power cord into the power outlet and continue using as recommended.
DMX Linking
You can link the Vesuvio II to a DMX controller using a 3- or 5-pin DMX connection. If using other DMXcompatible products with this product, you can control each individually with a single DMX controller.
DMX Personalities
The Vesuvio II uses a 3- or 5-pin DMX data connection for the 15-channel DMX personality.
• Refer to the Introduction for a brief description of each DMX personality.
• Refer to the Operation chapter to learn how to configure the Vesuvio II to work in these
personalities.
• The DMX Values section provides detailed information regarding the DMX personalities.
If you are not familiar with or need more information about DMX standards,
Master/Slave connectivity, or the DMX cables needed to link this product to a
DMX controller, download the DMX Primer from the Chauvet website:
www.chauvetprofessional.com.
Vesuvio II User Manual Rev. 2
Page 8 of 19
SETUP
Mounting
Before mounting the product, read and follow the safety recommendations indicated in the Safety Notes.
For our CHAUVET Professional line of mounting clamps, go to http://trusst.com/products/.
Orientation
Always mount this product in a safe position, making sure there is adequate room for ventilation,
configuration, and maintenance. Always mount this product in a safe position and make sure there is
adequate room for ventilation, configuration, and maintenance. The Vesuvio II should be suspended
upright or upside down using the 2 Omega brackets included, or it can be placed on its rubber feet on a flat
level surface.
Chauvet recommends using the following general guidelines when mounting this product:
• When selecting an installation location, consider easy access to this product for operation,
programming adjustments, and routine maintenance.
• Make sure to mount this product away from any flammable material as indicated in the Safety
Notes.
• Never mount in places where rain, high humidity, extreme temperature changes, or restricted
ventilation may affect the product.
• If hanging this product, make sure that the mounting location can support the product’s weight. See
the Technical Specifications for the weight-bearing requirements of this product.
• When hanging this product, always secure to a fastening device using a safety cable. For our
CHAUVET Professional line of safety cables, go to http://trusst.com/products/.
• When mounting the product on the floor, make sure that the product and cables are away from
people and vehicles.
• When mounting the product overhead, always use a safety cable. Mount the product securely to a
rigging point, whether an elevated platform or a truss.
• When rigging the product onto a truss, use a mounting clamp of appropriate weight capacity.
Procedure
The Vesuvio II includes 8 rubber feet for floor or horizontal mounting. You must supply the mounting
clamps. Make sure the clamps are capable of supporting the weight of this product. Use at least one
mounting point per product. For the CHAUVET Professional line of mounting clamps, go to http://
www.trusst.com/products.
Page 9 of 19
Vesuvio II User Manual Rev. 2
SETUP
Mounting Diagram
Fluid Tank
Plate
Screws (x4)
Fluid Tank Reversed
Omega Bracket Placement Options
Mounting Clamps
Downwards Fog Output
Omega Bracket
(x2)
Safety Cables
Horizontal Fog Output
Omega Bracket (x2)
Surface Mounting
Rubber Feet (x4) for
floor mounting
(horizontal fog
output)
Mounting Clamp
Rubber Feet (x4) for
floor mounting (vertical
fog output)
Vesuvio II User Manual Rev. 2
Page 10 of 19
SETUP
Tank Inversion
To avoid leaking, invert the fluid tank when mounting this product in an inverted position.
1. Remove the screws and bottle lock to take out the tank.
2.
Turn the fog machine upside down and remove the screws to take off the removable plate.
3.
Attach the removable plate to the opposite side and secure the tank with the bottle lock.
Page 11 of 19
Vesuvio II User Manual Rev. 2
SETUP
Preparing for Operation
To prepare the Vesuvio II for operation:
1. Pull out the fluid tank and remove the cap.
2. Verify that the two plastic hoses attached to the inside of the cap are in place and in good
condition.
3. Pour Chauvet (QDF) fog fluid inside the tank, and re-cap.
4. Reinsert the tank.
5. Make sure that the plastic hose that goes from the cap to the fogger is not bent.
6. Plug in power and wait approximately 30 seconds for warm-up to complete.
Only use Chauvet approved (QDF) fog fluid. Otherwise, you might not have
satisfactory results. In addition, unapproved fluid can damage the Vesuvio II
by causing the heater element to become clogged, and may also cause
harm to humans or animals. This may void your warranty.
Vesuvio II User Manual Rev. 2
Page 12 of 19
OPERATION
5. OPERATION
Control Panel Operation
BUTTON/
KNOB
<FUNCTION>
<UP>
<DOWN>
<TIMER>
<VOLUME>
<MANUAL>
FUNCTION
Enters the programming mode
Navigates upwards through the menu list and increases the numeric value when in a
function
Navigates downwards through the menu list and decreases the numeric value when in
a function
Starts the timer controlled operation
Controls the fog volume,1-100%
Manual fog output
Control Options
Set the Vesuvio II starting address in the 001-512 DMX range. This enables control of up to 34 products in
the 15-channel personality.
Programming
Refer to the Menu Map to understand the menu options. The menu map shows the main level and a
variable number of programming levels for each option.
• To go to the desired main level, press <FUNCTION> repeatedly until the option shows on the
display. This will take you to the first programming level for that option.
• To select an option or value within the current programming level, press <UP> or <DOWN> until
the option shows on the display. If there is another programming level, you will see that first option,
or you will see the selected value.
• Press <FUNCTION> repeatedly to exit to the previous main level.
Menu Map
Main Level
Interval Set
Duration Set
Color
DMX
Page 13 of 19
Programming Levels
10-200 Seconds
1-10 Seconds
OFF
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
001-512
Description
Sets the interval between fog output
Sets the duration of the fog output
No color output
Red
Green
Blue
Amber
Ultraviolet
Hot pink
Magenta
Yellow
Cyan
White
Zone 1 red, zone 2 green
Zone 1 red, zone 2 blue
Zone 1 green, zone 2 red
Zone 1 green, zone 2 blue
Zone 1 blue, zone 2 red
Zone 1 blue, zone 2 green
Zone 1 magenta, zone 2 amber
Zone 1 magenta, zone 2 blue
Zone 1 amber, zone 2 magenta
Zone 1 blue, zone 2 hot pink
Random color output
Selects the DMX starting address
Vesuvio II User Manual Rev. 2
OPERATION
Color Zones
Color Zone 1
Color Zone 2
Configuration (DMX)
Use DMX configurations to operate the product with a DMX controller.
DMX Control
In this mode, each product will respond to a unique starting address from the DMX controller. All products
with the same starting address will respond in unison.
1. Go to DMX Add. main level.
2. Select the starting address (001–512).
Setting the LED Color
To adjust the color of the LEDs, do the following:
1. Press <FUNCTION> repeatedly until Color shows on the display.
2. Use <UP> or <DOWN> to select the desired color (1–21).
Configuration (Standalone)
Use standalone configuration to operate the product without a DMX controller.
Interval
1.
2.
Go to Interval Set main level
Select the desired speed (10-200)
Duration
1.
2.
Go to the Duration Set main level
Select how long the fog flow will last (1-10)
Timer Mode
When in Timer mode, the Vesuvio II will produce fog and light in pre-configured time intervals defined by
the Interval Set and Duration Set menu options. See the Timer Mode Parameters section for details about
how to configure these parameters. To operate in Timer mode, do the following:
1. Press <TIMER> and the display will show a countdown of the interval timer.
2. When the counter reaches zero (0), the Vesuvio II will start producing haze and light.
3. The haze and light output duration during Timer mode is set by the Duration Set menu option.
4. The color of the LEDs is set using the Color menu option.
5. This cycle will repeat itself until you press <TIMER> again or until the Vesuvio II runs out of fluid.
Manual Mode
In the Manual mode, the Vesuvio II will output fog and light for as long as <MANUAL> remains pressed.
The output volume will be at 100% full fog and light output.
• Press <MANUAL>.
This mode will continue until you release <MANUAL> or until the Vesuvio II runs out of fluid.
Vesuvio II User Manual Rev. 2
Page 14 of 19
OPERATION
Timer Mode Parameters
These parameters determine the intervals for the Vesuvio II while in Timer mode. To configure these
parameters do the following:
1. Press <FUNCTION> repeatedly until Interval Set shows on the display.
2. Use <UP> or <DOWN> to select the time in seconds (10–200s) between fog and light output.
3. Press <FUNCTION> repeatedly until Duration Set shows on the display.
4. Use <UP> or <DOWN> to select the time in seconds (1–10s) for the duration of the fog and light
output.
DMX Values
15CH
Channel
Function
1
Fog
2
Red zone 1
3
Green zone 1
4
Blue zone 1
5
Amber zone 1
6
UV zone 1
7
Red zone 2
8
Green zone 2
9
Blue zone 2
10
Amber zone 2
11
UV zone 2
12
Color Mixing
13
Auto Speed
14
Strobe
15
Dimmer
Page 15 of 19
Value
000 009
010 255
000 014
015 255
000 014
015 255
000 014
015 255
000 014
015 255
000 014
015 255
000 014
015 255
000 014
015 255
000 014
015 255
000 014
015 255
000 014
015 255
000 009
010 255
000 009
010 255
000 009
010 255
000 014
015 255
Percent/Setting
No function
Fog on
No function
0-100%
No function
0-100%
No function
0-100%
No function
0-100%
No function
0-100%
No function
0-100%
No function
0-100%
No function
0-100%
No function
0-100%
No function
0-100%
No function
Color Mixing
No function
Speed, slow to fast
No function
Speed, slow to fast
No function
0-100%
Vesuvio II User Manual Rev. 2
TECHNICAL
6. TECHNICAL INFORMATION
Product Maintenance
Do not allow the fog machine to become clogged. After every 40 hours of continuous operation, use
CHAUVET Fog Cleaner Quart (FCQ) through the system to prevent the accumulation of particulate matter
in the heating element.
The recommended cleaning procedure is as follows.
1. Unplug the product from power.
2. Empty all fog fluid from the machine.
3. Add cleaning solution to the tank.
4. Connect the product to power and allow it to warm up.
5. Run the unit in a well-ventilated area until the tank is empty.
6. Refill with fog fluid to continue using the fogger. Run the machine briefly to clear any cleaning
solution from the pump and heater.
•
•
•
FCQ (Fog Cleaner Quart) was specifically developed by CHAUVET to clean
your Vesuvio II. Make sure you use FCQ after every 40 hours of use to increase
the life of your fogger.
Do not spin the fans using compressed air because you could damage the
fogger.
Test-run your Vesuvio II on a monthly basis to achieve the best performance.
Storage
Before storing the fogger, run FCQ through the system as described in the cleaning procedure above;
however, only follow steps 1 through 5. Do not refill the tank with fogger fluid if storing the fogger. Cleaning
the system prior to storage will help prevent any particles from condensing inside the pump or heater while
not in use.
Vesuvio II User Manual Rev. 2
Page 16 of 19
TECHNICAL SPECIFICATIONS
7. TECHNICAL SPECIFICATIONS
Dimensions and Weight
Length
19.49 in (495 mm)
Width
13.18 in (335 mm)
Height
9.39 in (239 mm)
Weight
28.4 lb (12.9 kg)
Note: Dimensions in inches rounded to the nearest decimal digit.
Power
Power Supply Type
Model-specific
Range
120 VAC, 60 Hz
Voltage Selection
Fixed
Parameter
Consumption
Operating Current
Breaker
120 V, 60 Hz
1,480 W
12.55 A
F 15 A, 250V
230V, 50 Hz
2,880 W
12.55 A
F 15 A, 250V
Power I/O
Power input connector
Power Cord plug
U.S./Worldwide
Seetronic Powerkon IP65
Edison (U.S.)
UK/Europe
Seetronic Powerkon IP65
Local Plug
Tank Capacity
0.7 gal (2.5 l)
Fluid Consumption
90 ml/min
Operation/Capacity/Consumption
Heat-up Time
10 min
Output
40,000 CFM
Light Source
Type
LED
Color
RGBA+UV
Quantity
10
Power
8.5 W
Current
3A
Lifespan
50,000
Photometrics
Illuminance @ 5 m (Zone 1)
199.5 lux
Illuminance @ 5 m (Zone 2)
154 lux
Strobe Rate
0 to 20 Hz
Thermal
Maximum External Temperature
113 °F (45 °C)
Cooling System
Convection
DMX
I/O Connector
3-or 5-pin XLR
Channel Range
15
Ordering
Product Name
Vesuvio II
Vesuvio II 230V
Page 17 of 19
Item Code
05341394
05341395
UPC Number
781462217426
781462217433
Vesuvio II User Manual Rev. 2
RETURNS
RETURNS
Send the product prepaid, in the original box, and with the original packing and accessories. Chauvet will
not issue call tags.
Call Chauvet and request a Return Merchandise Authorization (RMA) number before shipping the product.
Be prepared to provide the model number, serial number, and a brief description of the cause(s) for the
return.
Clearly label the package with an RMA number. Chauvet will refuse any product returned without an RMA
number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Once you have the RMA number, provide the following information on a piece of paper and place it inside
the box:
•
Your name
•
Your address
•
Your phone number
•
RMA number
•
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be
your responsibility. FedEx packing or double-boxing are recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
Vesuvio II User Manual Rev. 2
Page 18 of 19
CONTACT US
CONTACT US
World Headquarters
General Information
Technical Support
Address: 5200 NW 108th Ave.
Voice: (844) 393-7575
Sunrise, FL 33351
Fax: (954) 756-8015
Voice: (954) 577-4455
Email: chauvetcs@chauvetlighting.com
Fax: (954) 929-5560
Toll Free: (800) 762-1084
Website
www.chauvetlighting.com
EUROPE
General Information
Technical Support
Address: Stokstraat 18
9770 Kruishoutem
Belgium
Email: eutech@chauvetlighting.eu
Website
www.chauvetlighting.eu
Voice: +32 9 388 93 97
General Information
Address: Unit 1C
Technical Support
Email: uktech@chauvetlighting.com
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Website
www.chauvetlighting.co.uk
Voice: +44 (0) 1773 511115
Fax: +44 (0) 1773 511110
MEXICO
General Information
Address: Av. de las Partidas 34 - 3B, Zona
Industrial Lerma (Entrance by Calle 2)
Lerma, Edo. de México, CP 52000
Voice: +52 (728)-690-2010
Technical Support
Email: servicio@chauvet.com.mx
Website
www.chauvet.com.mx
Visit the applicable website above to verify our contact information and instructions to request support.
Outside the U.S., United Kingdom, Ireland, Mexico or Benelux, contact the dealer of record.
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Vesuvio II User Manual Rev. 2