Polycom® RealPresence® Group 500
Powerful video collaboration for group conferences
in a sleek design that is simple to use
The Polycom® RealPresence® Group 500 solution is ideal for conference rooms and
other collaborative environments, from small meeting rooms to larger rooms with dual
screens. Powerful video and audio performance and interactive content collaboration
bring users closer together and drive meaningful conversation for geographically
dispersed teams. The compact, sleek design is easily hidden out of sight, keeping
your rooms clutter-free.
RealPresence Group Series is the only standards-based group video conferencing
system that is certified with Skype for Business and Office 365, making it easy to
connect without changing the way you work. The Skype interface is instantly familiar
for an intuitive experience that needs no training. And because RealPresence Group
is also standards-based, it's easy to connect with customers, partners, and others
outside your organization.
• Flexible, interactive content
collaboration so distant teams can
work more closely together
Content can be sent and received in up to 1080p60 quality, and it's easy to share
using the HDMI or VGA connections or wirelessly from your laptop or mobile device.
For advanced content collaboration, connect to Polycom® Pano™ for easy wireless
sharing from up to 4 users at the same time plus annotation and whiteboarding when
using a touch display.
Conference rooms come in all shapes and sizes, but it is important to deliver a
great experience for all participants, no matter the size of the room. The Polycom®
RealPresence® Group 500 solution offers flexible options that ensure that all
participants can see and be seen, no matter where they are sitting.
• Polycom® EagleEye™ Producer uses innovative facial-tracking algorithms to
accurately frame all room participants, or focus on the person speaking—whichever
you prefer, eliminating the “bowling alley” view that is all too common in video calls
• For a more immersive feel, Polycom® EagleEye™ Director II offers the highest
performance speaker tracking experience, transmitting facial expressions and
body language for higher impact and more productive video collaboration
• The Polycom® EagleEye™ IV camera offers brilliant visual clarity with 12x or 4x zoom.
For smaller rooms, the Polycom® EagleEye™ Acoustic camera takes just seconds to
mount on a flat-panel display and delivers excellent 1080p image quality
Use the optional built-in multipoint to host video calls with up to 6 participants in
HD quality. Included support for dual monitors helps participants see everything
more clearly for meetings with greater impact. For a turnkey solution, Polycom®
RealPresence® Medialign™ solutions deliver the industry’s best video collaboration
with an innovative, modern design that deploys anywhere in minutes.
For more details on the benefits of the Polycom RealPresence Group 500, please see the RealPresence
Group Series family brochure.
• Simple to use, with one-touch
dial from the integrated calendar
and the Skype for Business
interface on the optional
RealPresence Touch
• High-performance video and
content quality so everyone
can view and share without
• Simple installation and compact
design for quick and easy
• Right-size the solution to meet
the needs of each individual
conference room with flexible
camera and accessory options for
the best user experience and costeffective deployment
• Built-in interoperability unlocks
access to the highest quality
in-room collaboration experience
for Video as a Service customers
DATA SHEET Polycom RealPresence ® Group 500 Specifications
Product specifications
Content video resolution
Other interfaces
Package includes:
• Input
-- HD (1920 x 1080i), HD (1920 x 1080p)
-- WSXGA+ (1680 x 1050)
-- UXGA (1600 x 1200)
-- SXGA (1280 x 1024)
-- WXGA (1280 x 768)
-- HD (1280 x720p), XGA (1024 x 768)
-- SVGA (800 x 600)
• Output
-- WUXGA (1920 x 1200)
-- HD (1920 x 1080)
-- WSXGA+ (1680 x 1050)
-- SXGA+ (1400 x 1050)
-- SXGA (1280 x 1024)
-- HD (1280 x 720)
-- XGA (1024 x 768)
-- VGA (640 x 480)
• Content frame rate
-- 5–60 fps (up to 1080p resolution
at 60 fps)
• Content Sharing
-- People+Content and
People+Content IP
• 2 x USB 2.0
• 1 x RS-232, 8-pin mini-DIN
• RealPresence Group 500 codec
• Cable bundle
• Remote control
• EagleEye IV camera and RealPresence
Group Microphone Array, or EagleEye
Acoustic camera
Video standards and protocols
• H.261, H.263, H.264 AVC, H.264 High
Profile, H.264 SVC, RTV
• H.239/Polycom® People+Content™
• H.263 & H.264 video error concealment
Video input
• 1 x HDCI
• 1 x HDMI 1.3
• 1 x VGA
Video out
• 2 x HDMI 1.3
People video resolution
• 1080p, 60 fps from 1740 Kbps
• 1080p, 30 fps from 1024 Kbps
• 720p, 60 fps from 832 Kbps
• 720p, 30 fps from 512 Kbps
• 4SIF/4CIF, 60 fps from 512 Kbps
• 4SIF/4CIF, 30 fps from 128 Kbps
• SIF (352 x 240), CIF (352 x 288)
from 64 kbps
• QCIF (176 x 144) from 64 kbps
• w288p from 128 Kbps
• w448 from 384 Kbps
• w576p from 512 Kbps
Audio input
• 1 x RealPresence Group microphone
array input port (supporting a total of 4
microphone arrays)
• USB headset support
• 1 x HDCI (camera)
• 1 x HDMI
• 1 x 3.5 mm stereo line-in
Audio output
• 1 x HDMI
• USB headset support
• 1 x 3.5 mm stereo line-out
Audio standards and protocols
• 22 kHz bandwidth with Polycom®
Siren™ 22 technology, AAC-LD (TIP calls),
G.719 (Live Music Mode)
• 14 kHz bandwidth with Polycom®
Siren™ 14 technology, G.722.1 Annex C
• 7 kHz bandwidth with G.722, G.722.1
• 3.4 kHz bandwidth with G.711,
G.728, G.729A
Polycom® Constant Clarity™ technology
• Automatic gain control
• Automatic noise suppression
• Keyboard noise reduction
• Polycom ® NoiseBlock™ technology
• Polycom ® Acoustic Fence™
• Live music mode
• Instant adaptation echo cancellation
• Audio error concealment
• Polycom Siren Lost Packet Recovery™
(LPR™) technology
• Polycom ® StereoSurround™ technology
Other supported standards
• H224/H.281, H.323 Annex Q, H.225,
H.245, H.241, H.239, H.243, H.460
• BFCP (RFC 4582)
• IPv4 and IPv6 support
• 1 x 10/100/1G Ethernet
• Auto-MDIX
• H.323 and/or SIP up to 6 Mbps
• Polycom® Lost Packet Recovery™
(LPR™) technology
DATA SHEET Polycom RealPresence ® Group 500 Specifications
• Reconfigurable MTU size
• RS232 with API support
• Microsoft ® Office Communications
Server integration
• Microsoft ® ICE support
• Microsoft Lync and Skype for Business
certification, including Skype for Business
Online / Office 365
• IBM ® Sametime™ support
• Zoom Meetings Interoperability
• BlueJeans Cloud Services
• US DoD UC APL Certified (see the
Polycom US Federal Government
Accreditation site for details)
• Media Encryption (H.323, SIP):
AES-128, AES-256
• H.235.6 support
• Authenticated access to admin menus,
web interface and telnet API
• FIPS 140-2 Validated Cryptography
(Validation Certificate #1747)
• PKI/Certificate Management:
-- SSL 3.0, TLS 1.0, 1.1, 1.2
-- Self-signed and CA-signed
certificate support
-- CRL and OCSP-based certificate
revocation checking
• Network intrusion detection system
• Local account password
policy configuration
• Security profiles
• Web UI / SNMP Whitelists
• Local account and login port lockout
• Polycom® Pano™
• Polycom® RealPresence® Touch
• Polycom® EagleEye™ Producer
• Polycom® EagleEye™ Director II
• Polycom® SoundStation® IP 7000
conference phone integration
• Polycom® SoundStructure® integration
through a digital interface
Software options
• Skype for Business and Lync Integration
(including Skype for Business Online /
Office 365)
• TIP interoperability
• 1080p license, providing up to
1080p60 for people and content
• Multipoint license for up to 6 sites at
720p30, or 4 sites at 1080p30
• Auto sensing power supply
Typical operating voltage/power
• 37VA @ 120V @ 60 Hz
• 37VA @ 230V @ 50/6 0Hz
• Typical BTU/h: 65
Environmental specification
• Operating temperature: 0 to 40 °C
• Operating humidity: 15 to 80%
• Non-operating temperature: -40 to 70 °C
• Non-operating humidity
(non-condensing): 5 to 95%
• Maximum altitude: 10,000 ft
Physical characteristics
• RealPresence Group 500 base box
-- 11.3” H x 1.2” W x 4.8” D
-- 2.45 lbs
• One-year return to factory
parts and labor
Learn more
• For more information on RealPresence
Group Series, visit
About Polycom
Polycom helps organizations unleash the power of human collaboration. More than 400,000 companies and institutions
worldwide defy distance with video, voice and content solutions from Polycom. Polycom and its global partner ecosystem provide
flexible collaboration solutions for any environment that deliver the best user experience and unmatched investment protection.
Polycom, Inc.
Polycom Asia Pacific Pte Ltd
+65 6389 9200
Polycom EMEA
+44 (0)1753 723282
© 2017 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law
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