DeltaV™ System Health Monitoring Service Data Sheet

Service Data Sheet
January 2017
DeltaV™ System Health Monitoring Service
„„Improve asset availability
„„Reduce maintenance costs
„„Achieve continuous 24/7/365 monitoring
„„Integrate with site work practices
Proactively maintain the health of your control system assets with
Emerson’s DeltaV System Health Monitoring Service.
Introduction
Manufacturing sites have historically emphasized asset
management of their process assets over that of their
automation system assets. Often, sites do not have the
personnel, technical skills, or the time to effectively manage
their automation system assets. The result is manufacturing
sites react to incidents rather than prevent them. This
increases the labor required to maintain the assets and
creates disruptions in the normal work flow.
The DeltaV System Health Monitoring Service automatically
checks important health information of system assets such as
controllers, DeltaV distributed control system (DCS) servers
and workstations, SIS controllers, switches, firewalls, DeltaV
Virtualization infrastructure, CIOCs, UPSs, and non-DCS servers
and workstations. The solution sends notifications to Emerson
when observed health parameters are outside of expected
normal operating ranges. Emerson’s remote monitoring
solution works 24x7x365 with the goal of diagnosing these
critically important health warnings before they escalate
into problems — potentially leading to a process disruption.
Actionable Alerts enable collaboration between local service
experts and site maintenance personnel to ensure corrective
action is taken to address the root cause of any
problem detected.
DeltaV System Health Monitoring Service puts you in the
driver’s seat to centralize monitoring of your control system’s
assets. Continuous automated health monitoring eliminates
manual health checks and reduces downtime — enabling
effective use of plant maintenance resources.
Benefits
Improve asset availability: Experience earlier issue detection
and quicker resolution, resulting in reduced equipment failures,
data loss and downtime. DeltaV System Health Monitoring
Service connects local system health data with Emerson’s
expertise to diagnose the root causes of problems and quickly
notify you of any detected health conditions along with
providing recommended actions to mitigate the issue.
DeltaV System Health Monitoring Service
Reduce maintenance costs: DeltaV System Health Monitoring
Service allows maintenance managers and personnel to shift
from a reactive maintenance strategy to a proactive strategy. By
delegating manual monitoring of a system’s health parameters
to Emerson’s automated DeltaV System Health Monitoring
Service, site resources can focus on delivering quality product
and bottom-line results; spending less time reacting to system
issues, and more time focusing on process management
and operations.
January 2017
The continuous online monitoring enables Emerson to quickly
detect, diagnose and provide timely resolution of your system’s
health warnings.
Recommended mitigating actions provided
When a health condition is detected, the local System Health
Monitoring appliance alerts Emerson. The alert is diagnosed and
analyzed to identify the most likely root causes. Recommended
actions are then provided to you and the local service provider
to enable a collaborative and quick resolution of the issue. The
statuses of the alerts are tracked in Emerson’s Call Tracking
System and the Guardian Web Portal to ensure that problems
are ultimately resolved.
Shift your system health posture from reactive to proactive.
Achieve continuous 24/7/365 monitoring: The DeltaV System
Health Monitoring Service connects the right information with
the right expertise at the right time. Manual health checks
frequently miss anomalies and abnormal events. Continuous
system health checking captures intermittent issues that were
previously unidentified. These underlying health warnings could
lead to a system disruption if left unmitigated. Rest assured that
your system is being monitored all day, every day by the experts
who built your DeltaV system.
Integrate with site work practices: The adaptive response
model is designed to integrate with site work practices. Alert
management, troubleshooting, and issue resolution can be
provided as a service. Alternatively, the Alert-Respond-Resolve
steps can be tailored to work with existing site practices to
enable local teams to take ownership of system health.
Service Description
The DeltaV System Health Monitoring Service process.
Complementary to Guardian Support
Guardian Support for DeltaV DCS delivers extensive support
features including expert technical phone support, DeltaV DCS
software updates, Knowledge Base Articles, operating system
security update management, lifecycle status information,
and many others. DeltaV System Health Monitoring Service
provides an excellent complement to Guardian Support
through its online diagnostic capabilities and proactive health
condition notifications. DeltaV System Health Monitoring
Service identified actionable alerts are now integrated into
the Guardian Web Portal, and the system also automatically
uploads your encrypted DeltaV DCS registration file monthly.
Online monitoring of critical system assets
Hundreds of health checks are repeatedly and automatically
performed on control system assets such as controllers, DCS
servers and workstations, SIS controllers, switches, firewalls,
DeltaV Virtualization infrastructure, CIOCs, UPSs, and non-DCS
servers and workstations.
www.emerson.com/shm
2
DeltaV System Health Monitoring Service
Service Requirements and
Ordering Information
January 2017
„„
A connection to the site’s SMTP (email) server is required.
{{ Health conditions detected at the site by the System
„„
DeltaV DCS version 10.3 or higher required.
„„
Active Guardian Subscription is required for the annual
subscription option. Please contact your local Emerson
office for information regarding one-time purchases without
Guardian Support.
Health Monitoring appliance are reported to Emerson via
email, enabling the remote monitoring service. Therefore,
the System Health Monitoring appliance is required have
a connection to the site’s SMTP (email) server. No remote
connectivity is required back into the site.
Description
Model Number
Annual subscription, System Health Monitoring for very small systems (up to 500 DST),
includes one (1) physical gateway
VF1041XS
Annual subscription, System Health Monitoring for small systems (501 to 2,000 DST),
includes one (1) physical gateway
VF1041S
Annual subscription, System Health Monitoring for medium systems (2,001 to 5,000 DST),
includes one (1) physical gateway
VF1041M
Annual subscription, System Health Monitoring for large systems (5,001 to 10,000 DST),
includes one (1) physical gateway
VF1041L
Annual subscription, System Health Monitoring for very large systems (above 10,000 DST),
includes one (1) physical gateway
One-time purchase, System Health Monitoring for customers with Guardian Support;
physical gateway
One-time purchase, virtual System Health Monitoring for customers with Guardian Support;
two (2) virtual gateways
VF1041XL
VF1041
VF1041V
-V1 Model Number can be used for one (1) virtual gateway
-V2 Model Number can be used for two (2) virtual gateways
System availability can be influenced by a variety of factors, and no product or service can guarantee full and continuous system availability.
This service is one part of an overall strategy to improve system availability through earlier issue detection and proactive response. This
service does not use predictive technology to prevent unplanned downtime; rather, this service captures system health warnings that could
be indicative of a current problem. Emerson does not warrant that this service or the use of this service protects the DeltaV system from
unplanned downtime or failed system components. Emerson shall not be liable for damages, non-performance, or delay.
To learn more, contact your local Emerson sales office or representative, or visit www.emerson.com/shm.
Emerson
North America, Latin America:
+1 800 833 8314 or
+1 512 832 3774
Asia Pacific:
+65 6777 8211
Europe, Middle East:
+41 41 768 6111
www.emerson.com/shm
©2017, Emerson. All rights reserved.
The Emerson logo is a trademark and service mark of Emerson Electric Co. The DeltaV logo is a
mark of one of the Emerson Process Management family of companies. All other marks are the
property of their respective owners.
The contents of this publication are presented for informational purposes only, and while every
effort has been made to ensure their accuracy, they are not to be construed as warranties or
guarantees, express or implied, regarding the products or services described herein or their
use or applicability. All sales are governed by our terms and conditions, which are available on
request. We reserve the right to modify or improve the designs or specifications of our products
at any time without notice.