Operating Instructions OLED TV

Model No.
Operating Instructions
For more detailed instructions, please refer to
[eHELP] (Built-in Operating Instructions).
● How to use [eHELP]
(p. 18)
Thank you for purchasing this Panasonic product.
Please read these instructions carefully before operating this product and
retain them for future reference.
Please carefully read the “Safety Precautions” of this manual before use.
The images shown in this manual are for illustrative purposes only.
● For information about the trademarks, refer to
[eHELP] (Search by Purpose > Read first > Before
use > Licence).
The illustration for TH-65EZ950U is used in this
manual unless otherwise mentioned.
Illustrations shown may be different between models
and countries.
Be Sure to Read
Important Notice··················································· 3
Safety Precautions ··············································· 4
Quick Start Guide
Accessories ························································ 7
Connections ·······················································10
Identifying Controls ··············································14
First time Auto Tuning···········································17
Using your VIERA
Watching TV·······················································18
How to Use eHELP ··············································18
FAQs ································································20
Maintenance ······················································21
Specifications ·····················································21
Important Notice
Do not display any still part of the image
for a long period
In such cases the still part of the image remains dimly
on the screen (“image retention”). This is not considered
a malfunction and is not covered by the warranty.
● Typical still image parts:
• Still images shown continuously on the same area
(ex. channel number, channel logo, other logos or
title image, etc.)
• Still or moving pictures viewed in
4:3 or 14:9 aspect ratio, etc.
• Video games
● To avoid image retention, the screen saver may
be activated (OLED logo moves) or the on-screen
message may move after a few minutes if no signals
are sent or no operations are performed.
● To avoid image retention, the screen may become
dim when the motionless image is displayed. This
is not a malfunction. The brightness of the screen
returns to the previous level when the active image is
● Be sure to turn the TV off with the remote control to
perform the panel maintenance. During the panel
maintenance, LED turns to orange. (p. 16) The
maintenance works as necessary.
● Set aspect ratio to [4:3 full] for 4:3 image. For details,
refer to [eHELP] (Search by Purpose > Watching >
For best picture).
● For more information
“Panel maintenance”
(p. 16)
This product is licensed under the AVC patent portfolio
license for the personal and non-commercial use of a
consumer to (i) encode video in compliance with the
AVC Standard (“AVC Video”) and/or (ii) decode AVC
Video that was encoded by a consumer engaged in
a personal and non-commercial activity and/or was
obtained from a video provider licensed to provide AVC
Video. No license is granted or shall be implied for any
other use.
Additional information may be obtained from MPEG LA,
See http://www.mpegla.com.
Panasonic and its affiliates make no representations or
warranties of any kind with respect to the USB devices
and the performance of communication between the
USB devices and the USB port of Panasonic products,
and expressly disclaims any and all warranties, whether
express or implied or otherwise, including without
limitation any implied warranty of fitness for a particular
purpose, any loss of data, and any implied warranties
arising from course of dealing or course of performance
of data communication between the USB devices and
the USB port of Panasonic products.
Transport only in upright position.
This mark shows that the construction of the product is
This mark indicates the product operates under AC
Panasonic does not guarantee operation and
performance of peripheral devices made by other
manufacturers; and we disclaim any liability or damage
arising from operation and/or performance from usage of
such other maker’s peripheral devices.
The recording and playback of content on this or any
other device may require permission from the owner
of the copyright or other such rights in that content.
Panasonic has no authority to and does not grant
you that permission and explicitly disclaims any right,
ability or intention to obtain such permission on your
behalf. It is your responsibility to ensure that your use
of this or any other device complies with applicable
copyright legislation in your country. Please refer to that
legislation for more information on the relevant laws and
regulations involved or contact the owner of the rights in
the content you wish to record or playback.
Safety Precautions
To help avoid risk of electrical shock, fire, damage or
injury, please follow the warnings and cautions below:
■ Mains plug and lead
If you detect anything unusual,
immediately remove the mains
● This TV is designed to operate on AC
220-240 V,
50 / 60 Hz.
● Insert the mains plug fully into the mains socket.
● To turn Off the apparatus completely, you must pull
the mains plug out of the mains socket. Consequently,
the mains plug should be easily accessible at all
● Disconnect the mains plug when cleaning the TV.
● Do not touch the mains plug with wet
● Do not damage the mains lead.
• Do not place a heavy
object on the lead.
● Do not expose the TV to rain
or excessive moisture. This
TV must not be exposed to
dripping or splashing water
and objects filled with liquid,
such as vases, must not be
placed on top of or above
the TV.
● Do not insert foreign objects into the TV through the
air vents.
● If the TV is used in an area where insects may easily
enter the TV.
It is possible for insects to enter the TV, such as small
flies, spiders, ants, etc. which may cause damage to
the TV or become trapped in an area visible on the
TV, e.g. within the screen.
● Do not use an unapproved pedestal / mounting
equipment. Be sure to ask your local Panasonic
dealer to perform the setup or installation of approved
wall-hanging brackets.
● Do not apply any strong force or impact to the display
● Ensure that children do not climb on the TV.
● Do not place the TV on sloping
or unstable surfaces, and
ensure that the TV does not
hang over the edge of the
Important information
• Do not place the lead near
a high temperature object.
• Do not pull on the lead.
Hold onto the mains plug
body when disconnecting
the plug.
• Do not move the TV with the lead plugged into a
mains socket.
• Do not twist the lead, bend it excessively or stretch
• Do not use a damaged mains plug or mains
• Ensure the TV does not crush the mains lead.
■ Take care
● Do not remove covers and never
modify the TV yourself as live
parts are accessible and risk
of electric shock when they are
removed. There are no user
serviceable parts inside.
If the TV is not positioned in a sufficiently stable
location, it can be potentially hazardous due to
falling. Many injuries, particularly to children, can
be avoided by taking simple precautions such as:
• Using cabinets or stands recommended by the
manufacturer of the TV.
• Only using furniture that can safely support the
• Ensuring the TV is not overhanging the edge of
the supporting furniture.
• Not placing the TV on tall furniture (for example,
cupboards or bookcases) without anchoring
both the furniture and the TV to a suitable
• Not standing the TV on cloth or other materials
placed between the TV and supporting furniture.
• Educating children about the dangers of
climbing on furniture to reach the TV or its
● This TV is designed for indoor use.
● This TV is designed for table-top use.
● Do not expose the TV to direct
sunlight and other sources of
To prevent the
spread of fire, keep
candles or other
open flames away
from this product at
all times
■ Suffocation / Choking Hazard
● The packaging of this product may cause suffocation,
and some of the parts are small and may present a
choking hazard to young children. Keep these parts
out of reach of young children.
■ Pedestal
● Do not disassemble or modify the pedestal.
● Do not use any pedestal other than the one provided
with this TV.
● Do not use the pedestal if it becomes warped or
physically damaged. If this occurs, contact your
nearest Panasonic dealer immediately.
● During setup, make sure that all screws are securely
● Ensure that the TV does not suffer any impact during
installation of the pedestal.
● Ensure that children do not climb onto the pedestal.
● Install or remove the TV from the pedestal with at
least two people.
● Install or remove the TV according to the specified
■ Radio waves
■ Built-in wireless LAN
● Do not use the built-in wireless LAN to connect to any
wireless network (SSID*) for which you do not have
usage rights. Such networks may be listed as a result
of searches. However, using them may be regarded
as illegal access.
*SSID is a name for identifying a particular wireless
network for transmission.
● Do not subject the built-in wireless LAN to high
temperatures, direct sunlight or moisture.
● Data transmitted and received over radio waves may
be intercepted and monitored.
● The built-in wireless LAN uses 2.4 GHz and 5 GHz
frequency bands. To avoid malfunctions or slow
response caused by radio wave interference when
using the built-in wireless LAN, keep the TV away
from other devices that use 2.4 GHz and 5 GHz
signals such as other wireless LAN devices,
microwave ovens, and mobile phones.
● When problems occur due to static electricity, etc., the
TV might stop operating to protect itself. In this case,
turn the TV off at the Mains power On / Off switch,
then turn it back on.
■ Bluetooth® wireless technology
● The TV and Touch Pad Controller use the 2.4 GHz
radio frequency ISM band (Bluetooth®). To avoid
malfunctions or slow response caused by radio wave
interference, keep the TV and Touch Pad Controller
away from the devices such as other wireless LAN
devices, other Bluetooth devices, microwaves, mobile
phones and the devices that use 2.4 GHz signal.
■ Ventilation
Allow sufficient space (at least 10 cm) around the TV in
order to help prevent excessive heat, which could lead
to early failure of some electronic components.
● Do not use the TV and Touch Pad Controller in
any medical institutions or locations with medical
equipment. Radio waves may interfere with the
medical equipment and may cause accidents due to
● Do not use the TV and Touch Pad Controller near
any automatic control equipment such as automatic
doors or fire alarms. Radio waves may interfere with
the automatic control equipment and may cause
accidents due to malfunction.
● Keep at least 15 cm away from the TV and Touch
Pad Controller if you have a cardiac pacemaker.
Radio waves may interfere with the operation of the
● Do not disassemble or alter the TV and Touch Pad
Controller in any way.
● Ventilation should not be
impeded by covering the
ventilation openings with
items such as newspapers,
tablecloths and curtains.
● Whether you are using a pedestal or not, always
ensure the vents at the bottom of the TV are not
blocked and there is sufficient space to enable
adequate ventilation.
■ Moving the TV
Before moving the TV, disconnect all cables.
● At least two people are required to move the TV.
Support the TV as shown below to prevent injury that
may be caused by the tipping or falling of TV.
● Do not hold the screen part when moving the TV.
● Transport only in upright position. Transporting the TV
with its display panel facing upwards or downwards
may cause damage to the internal circuitry.
■ When not in use for a long time
This TV will still consume some power even in the Off
mode, as long as the mains plug is still connected to a
live mains socket.
● Remove the mains plug from the wall socket when
the TV is not in use for a prolonged period of time.
■ Excessive volume
● Do not expose your ears to
excessive volume from the
headphones. Irreversible
damage can be caused.
● If you hear a drumming noise in your ears, turn down
the volume or temporarily stop using the headphones.
■ Battery for the Remote Control / Touch Pad
● Incorrect installation may cause battery leakage,
corrosion and explosion.
● Replace only with the same or equivalent type.
● Do not mix old and new batteries.
● Do not mix different battery types (such as alkaline
and manganese batteries).
● Do not use rechargeable batteries (Ni-Cd, etc.).
● Do not burn or break up batteries.
● Do not expose batteries to excessive heat such as
sunshine, fire or the like.
● Make sure you dispose of batteries correctly.
● Remove the battery from the unit when not using for
a prolonged period of time to prevent battery leakage,
corrosion and explosion.
Assembling / Removing the pedestal
Assembly screw (4)
M5 × 14 (mm)
Standard accessories
Remote Control
(p. 14)
Assembly screw (4)
● N2QAYB001120
M4 × 12 (mm)
Cushioning material
Touch Pad Controller
(p. 15)
● N2QBYA000019
Bracket (2)
(p. 7)
Cable tie
Base (2)
(p. 13)
● R6 (2)
Cover (2)
(For Remote Control)
(p. 15)
● R03 (2)
(For Touch Pad Controller)
(p. 16)
(p. 12)
Operating Instructions with
Warranty statement
Fall-prevention parts
(p. 9)
● Accessories may not be placed all together. Take care
not to throw them away unintentionally.
Take out the cushioning material from the packing case
and put it onto a work table.
● Use a flat and firm table bigger than the cushioning
● Do not dispose the cushioning material which is also
used for removing the pedestal when using the wallhanging bracket or repacking the TV.
Assembling the pedestal
Removing the pedestal
Be sure to remove the pedestal in the following
procedures when you repack the TV.
Remove the cover from the pedestal.
Remove the assembly screws from the TV.
Lift the TV from the pedestal.
Remove the assembly screws from the bracket.
■ Preventing the TV from falling over
It is recommended to secure the pedestal to a furniture
as shown to prevent the TV from falling over.
● This information is designed to reduce the risk of
injuries caused by the TV falling over. However, no
measure can guarantee protection in all cases.
Band (2)
Screw (2)
Wood screw (2)
● External equipment and cables shown are not
supplied with this TV.
● Please ensure that the unit is disconnected from the
mains socket before attaching or disconnecting any
● Check the terminal type and cable plugs are correct
for connection.
● Use a fully wired HDMI compliant cable.
● Keep the TV away from electronic equipment (video
equipment, etc.) or equipment with an infrared sensor,
otherwise distortion of image / sound may occur or
operation of other equipment may be affected.
● Please also read the manual of the equipment being
Removing the terminal cover from
the TV
● Be sure to remove the terminal cover before
connecting or disconnecting cables.
● When the connections are completed, attach the
terminal cover.
(p. 13)
1 HDMI1 - 2
(p. 11, 12)
2 USB 1 port
3 Aerial terminal
(p. 11)
5 Headphone jack
(p. 12)
(p. 13)
6 USB 2 - 3 port
7 HDMI3 - 4
8 ETHERNET terminal
(p. 11)
● To connect the equipment to AV, the terminal adaptor
(supplied) is necessary.
● To watch content in 4K format, use HDMI terminal.
(p. 12)
AV devices
Basic connections
■ DVD Recorder / Blu-ray Recorder, etc.
■ Mains lead
AC 220-240 V
50 / 60 Hz
Mains lead
Cable tie (Bundled the mains lead)
To loosen:
Keep pushing the knob
RF cable
HDMI cable
DVD Recorder / Blu-ray Recorder, etc.
To remove from the TV:
■ Set top box
Keep pushing both side snaps
■ Aerial
HDMI cable
Set top box
RF cable
● For Digital TV, Analogue TV
● Keep RF (aerial) cable away from the mains lead to
avoid and minimise mains interference pickup.
● Do not place the RF cable under the TV.
● An aerial, correct cable (75  coaxial) and correct
terminating plug are required to obtain optimum
quality picture and sound.
● If a communal aerial system is used, you may require
the correct connection cable and plug between the
wall aerial socket and the TV.
● Your local Television Service Centre or dealer may
be able to assist you in obtaining the correct aerial
system for your particular area and the accessories
● Any matters regarding aerial installation, upgrading
of existing systems or accessories required, and
the costs incurred, are the responsibility of you, the
A broadband network environment is required to be able
to use internet services.
● If you do not have any broadband network services,
please consult your retailer for assistance.
● Prepare the internet environment for wired connection
or wireless connection.
● Setup of the network connection will start when first
using the TV.
(p. 17)
■ Wired connection
Internet environment
LAN cable (Shielded)
● Use Shielded Twist Pair (STP) LAN cable.
■ Wireless connection
Other connections
■ DVD Player
(COMPONENT equipment)
Built-in wireless LAN
Access point
Connections for 4K compatible
HDMI cable
4K compatible equipment
● To watch high-definition 4K more accurately or HDR
content, connect the 4K compatible equipment to
HDMI1 or 2 terminal.
● Connect the 4K compatible equipment to HDMI
terminal using a 4K compatible cable and you can
watch content in 4K format.
AV2 (COMPONENT / VIDEO) adaptor (supplied)
DVD Player
■ [HDMI Auto Setting] (Setup Menu)
■ Camcorder / Game equipment
Reproduces the image more precisely with the
expanded colour gamut when connecting the 4K
compatible equipment. Select the mode depending on
the equipment.
(VIDEO equipment)
For better compatibility. Set to [Mode1] when the
image or sound in HDMI input is not played properly.
For the 4K compatible equipment that has the
function to output the image precisely with the
expanded colour gamut
● To change the mode
1. Select the HDMI input mode connected to the
2. Display the menu and select [HDMI Auto Setting]
(Setup Menu).
● For information about the valid format, refer to
[eHELP] (Search by Purpose > Watching > 4K
resolution > HDMI Auto Setting).
AV2 (COMPONENT / VIDEO) adaptor (supplied)
Camcorder / Game equipment
■ Amplifier (listening with external speakers)
● Use HDMI2 to connect the TV to an amplifier which
has ARC (Audio Return Channel) function.
If connecting to an amplifier without ARC function,
● To enjoy multi-channel sound from external
equipment (e.g. Dolby Digital 5.1ch), connect the
equipment to the amplifier. For information about the
connections, read the manuals of the equipment and
Attach the cable tie
Insert the cable tie in a hole
Bundle the cables
Set the tip in the hooks
HDMI cable
To loosen:
Amplifier with speaker system
Keep pushing the knob
External equipment (DVD Player, etc.)
■ Headphones
● For information about the volume settings, refer to
[eHELP] (Search by Purpose > Settings > Sound).
To remove from the TV:
Keep pushing both side snaps
(M3 stereo mini plug)
■ Attaching the terminal cover
■ USB HDD (for recording)
● Use USB 1 port for connecting the USB HDD.
● For details, refer to [eHELP] (Search by Purpose >
■ VIERA Link
● Use HDMI1 - 4 for VIERA Link connection.
● For details, refer to [eHELP] (Search by Purpose >
Functions > VIERA Link “HDAVI Control™”).
● Do not apply load to the terminal cover.
● Be careful not to nip the cables between the TV and
the terminal cover.
● When using USB 2 port, USB 3 port, ETHERNET
terminal, DIGITAL AUDIO, HDMI3 terminal or HDMI4
terminal, you cannot attach the terminal cover. Keep
the removed terminal cover for future use.
Cable arrangement
Fix the cables using the cable tie, and then attach the
terminal cover to the TV.
■ Fixing the mains lead using the cable tie
Identifying Controls
Remote Control
7 OK
● Confirms selections and choices.
● Press after selecting channel positions to quickly
change channel.
● Displays channel list.
8 [Option Menu]
● Easy optional setting for viewing, sound, etc.
9 Coloured buttons
● Used for the selection, navigation and operation of
various functions.
10 Volume Up / Down
11 Numeric buttons
● Changes channel. Australia
● Changes channel and teletext pages. New Zealand
● Sets characters.
● When in Standby mode, switches TV on.
12 [eHELP]
● Displays [eHELP] (Built-in Operating Instructions).
13 [My App]
● Assigns a favourite application. After setting, starts
the application easily by pressing this button.
● For details, refer to [eHELP] (Search by Purpose >
Home Screen > Apps > My App)
14 Input mode selection
● TV - switches to Digital TV / Analogue TV.
● AV - switches to AV input mode from Input
Selection list.
15 Aspect
● Changes aspect ratio.
16 Subtitle / Audio Description
● Displays [Audio Description / Subtitle Menu].
17 Exit
● Returns to the normal viewing screen.
● Displays [Home Screen].
● For details, refer to [eHELP] (Search by Purpose >
Read first > Features).
1 [
]: Standby On / Off switch
2 TV Guide
3 [Main Menu]
● Press to access Picture, Sound, Network, Timer,
Setup and Help Menus, etc.
4 Teletext button
● This button is not used for this model. Australia
● Switches to teletext mode. New Zealand
5 Information
● Displays channel and programme information.
6 Netflix
● Accesses NETFLIX service directly.
● A broadband network environment is required in
order to fully use this function.
● This service may be stopped or changed without
● Displays [Apps] (applications list).
20 Cursor buttons
● Makes selections and adjustments.
21 Return
● Returns to the previous menu / page.
22 Channel Up / Down
23 Sound Mute On / Off
24 Last view
● Switches to previously viewed channel or input
25 Operations for contents, connected equipment,
■ Installing / Removing batteries
Pull open
Note the correct
polarity (+ or -)
Touch Pad Controller
The Touch Pad Controller is designed for convenient
and intuitive operation, especially with [Home Screen] or
internet content.
● Touch Pad Controller can be used exclusively for
controlling this TV.
● Register the Touch Pad Controller to this TV with
Bluetooth wireless technology before using.
The registration starts automatically when you press
any buttons (except Standby On / Off switch) after
installing batteries.
● After registering, you can operate the TV without
pointing this controller at the TV (except Standby On /
Off switch).
● To use Standby On / Off switch, point the controller
directly at the TV’s remote control signal receiver
because it works with the infrared sensors. (You can
operate the switch without registration.)
● It is recommended to speak within approx. 15 cm
from the microphone of Touch Pad Controller when
using the Voice Control function.
● For details, refer to [eHELP] (Search by Purpose >
Functions > Touch Pad Controller).
1 [
]: Standby On / Off switch
2 Volume Up / Down
3 On-screen remote control
● Press to display the remote control GUI (Graphical
User Interface).
4 Touch pad
● For information about the operation, refer to
[Operation Guide] in [VIERA Touch Pad Controller]
(Setup Menu).
5 [Option Menu]
6 [My App]
● Assigns a favourite application. After setting, starts
the application easily by pressing this button.
● For details, refer to [eHELP] (Search by Purpose >
Home Screen > Apps > My App)
7 Coloured buttons
● Used for the selection, navigation and operation of
various functions.
8 Microphone
9 Channel Up / Down
10 Voice Control button
● Press to use Voice Control function.
● Displays [Home Screen].
● For details, refer to [eHELP] (Search by Purpose >
Read first > Features).
12 Return
● Returns to the previous menu / page.
13 Cursor buttons
● Makes selections and adjustments.
● Displays [Apps] (applications list).
■ Installing / Removing batteries
2 Ambient sensor
● Senses brightness to adjust picture quality when
[Ambient Sensor] in the Picture Menu is set to
Slide open
3 Power LED
Red: Standby
Orange: Standby with some functions (recording,
etc.) active or panel maintenance in
● The LED blinks when the TV receives a command
from the remote control.
4 Input mode selection
● Press repeatedly until you reach the desired mode.
[Main Menu]
● Press and hold for about 3 seconds to display main
OK (when in the menu system)
5 Channel Up / Down
● Cursor Up / Down (when in the menu system)
Note the correct polarity
(+ or -)
6 Volume Up / Down
● Cursor Left / Right (when in the menu system)
● It is recommended to hold Touch Pad Controller with
your hand when using.
● The battery power will be used whenever you use
Touch Pad Controller (including the touch of the touch
pad) even if not operating the TV. It may decrease the
battery life.
● Some operations differ depending on the application.
Indicator / Control panel
● When pressing 4, 5, 6 buttons, the control panel
guide appears on the right side of the screen for
3 seconds to highlight which button has been
7 Mains power On / Off switch
● Use to switch the mains power.
● To turn Off the apparatus completely, you must pull
the mains plug out of the mains socket.
● [
]: Standby / On
Panel maintenance
Be sure to turn the TV off with the remote control to
perform the panel maintenance. During the panel
maintenance, LED turns to orange.
During panel maintenance, avoid touching and exerting
any pressure on the screen. (e.g. wiping the screen,
There are two types of the maintenance as following.
Normal maintenance automatically starts, and it takes
approx. 10 minutes.
Regular maintenance takes approx. 80 minutes.
• When regular maintenance is necessary, the
message appears on the screen after turning the
TV off with the remote control. Follow the onscreen instructions.
• During the panel maintenance, a white horizontal
line appears on the screen for a while. This is not
a malfunction.
● For information about panel maintenance, refer to
[eHELP] (Search by Purpose > Watching > For best
picture > Screen Settings)
2 3
Rear side of the TV
1 Remote control signal receiver
● Do not place any objects between the TV remote
control signal receiver and remote control.
First time Auto
When the TV is turned on for the first time, it will
automatically search for available TV channels and give
options to set up the TV.
● These steps are not necessary if the setup has been
completed by your local dealer.
● Please complete connections (p. 10 - 13) and
settings (if necessary) of the connected equipment
before starting Auto Tuning. For information about
the settings for the connected equipment, read the
manual of the equipment.
Plug the TV into a live mains socket
and turn the power on
● Takes a few seconds to be displayed.
Tick the TV signal mode to tune, and then select
[Start Auto Tuning]
: tune (search for the available channels)
: skip tuning
Auto Tuning is now complete and the
TV is ready for viewing.
If tuning has failed check the RF cable, and the network
connection, and then follow the on-screen instructions.
● The TV goes into Standby mode when no operation
is performed for 4 hours if [Auto Standby] in the Timer
Menu is set to [On].
● The TV goes into Standby mode when no signal is
received and no operation is performed for
10 minutes if [No signal Power off] in the Timer Menu
is set to [On].
● To retune all channels
[Auto Tuning] in [Tuning Menu] (Setup Menu)
● To add the available TV signal mode later
[Add TV Signal] in [Tuning Menu] (Setup Menu)
● To initialise all settings
[Shipping Condition] in [System Menu] (Setup
Select the following items
Set up each item by following the on-screen instructions.
Please select your viewing environment.
■ How to use the remote control
Move the cursor
Access the item / store the setting
Return to the previous item (if available)
Select the language
Select [Home]
Select [Home] for use in a home viewing environment.
● [Shop] is for shop display.
● To change the viewing environment later on, the set
will need to have all settings initialised by accessing
Shipping Condition.
Set up the network connection
Select your country
Select your area Australia
Watching TV
How to Use eHELP
[eHELP] is the detailed operating instructions built into
the TV, and gives a more detailed explanation for a
better understanding of the operation of each feature.
Turn power on
(Remote Control)
● Mains power On / Off switch should be on.
(p. 16)
Displays information bar on the edge of screen for
several seconds.
● For information about the operation and settings,
refer to [eHELP]. (Search by Purpose > Read first >
Select Digital TV or Analogue TV
Select a channel
Display [eHELP]
● If the [eHELP] has been accessed previously since
the TV was turned on, the confirmation screen is
displayed to select whether to go to the [First page] or
to the [Last viewed page].
Select the menu
● To access [How to use]
● To select a channel position with 2 or more-digit, e.g.
[Keyword Search]:
Search the content of eHELP in the keyword.
[Search by Purpose]:
Search the content of eHELP for each item.
Access the support information (FAQs, etc.).
Select the item
● To return to the previous screen / field
● To scroll the description (if more than 1 page)
While the description is highlighted
● To open the reference screen (
● To display the menu related to the description (only
for some descriptions)
● To check the features of this TV
Search by Purpose > Read first > Features
Before requesting service or assistance, please follow
these simple guides to solve the problem.
● For details, refer to [eHELP] (Support > FAQs).
It takes several seconds to display the image after
turning the TV on
● When turning the TV on, the panel adjustment is
performed. It is not a malfunction.
The TV does not switch on
● Check the mains lead is plugged into the TV and the
mains socket.
The TV goes into Standby mode
● Auto power standby function is activated.
The remote control does not work or is intermittent
● Are the batteries installed correctly?
(p. 15)
● Has the TV been switched on?
● The batteries may be running low. Replace them with
new ones.
● Point the remote control directly at the TV’s remote
control signal receiver (within about 7 m and a
30 degree angle of the signal receiver).
● Situate the TV away from sunshine or other sources
of bright light so they do not shine on the TV’s remote
control signal receiver.
No image is displayed
● Check the TV is turned on.
● Check the mains lead is plugged into the TV and the
mains socket.
● Check the correct input mode is selected.
● Check the setting of [AV] ([COMPONENT] / [VIDEO])
in [Input Selection] to match the signal being output
by the external equipment.
● Is [Backlight], [Contrast], [Brightness] or [Colour] in
the Picture Menu set to the minimum?
● Check all required cables and connections are firmly
in place.
An unusual image is displayed
● This TV has a built-in Self Test. Makes a diagnosis of
picture or sound problems.
[TV Self Test] (Help Menu)
● Turn the TV off with Mains power On / Off switch,
then turn it on again.
● If the problem persists, initialise all settings.
[Shipping Condition] in [System Menu] (Setup
The image or sound from external equipment are
unusual when the equipment is connected via HDMI
● Set [HDMI Auto Setting] (Setup Menu) to [Mode1]
(p. 12)
Parts of the TV become hot
● Parts of the TV may become hot. These temperature
rises do not pose any problems in terms of
performance or quality.
When pushed with a finger, the display panel moves
slightly and makes a noise
● There is a little gap around the panel to prevent
damage to the panel. This is not a malfunction.
LED turns to orange
● Panel maintenance may be in progress.
LED turns to orange again in standby mode when the
TV is turned on / off before the panel maintenance is
(Be sure to turn the TV off with the remote control to
perform panel maintenance.)
● During panel maintenance, avoid touching and
exerting any pressure on the screen. (e.g. wiping the
screen, etc.)
● For more information
“Panel maintenance” (p. 16)
A white horizontal line appears in Standby mode.
● A white horizontal line may appear on the screen for a
while to adjust the panel. This is not a malfunction.
First, remove the mains plug from the
mains socket.
■ TV
Display panel, Cabinet, Pedestal
Regular care:
Gently wipe the surface of the display panel, cabinet,
or pedestal by using a soft cloth to remove dirt or
For stubborn dirt:
(1) First clean the dust from the surface.
(2) Dampen a soft cloth with clean water or diluted
neutral detergent (1 part detergent to 100 parts
(3) Wring out the cloth firmly. (Please note, do not let
liquid enter the TV inside as it may lead to product
(4) Carefully wipe moisten and wipe away the stubborn
(5) Finally, wipe away all the moisture.
● Do not use a hard cloth or rub the surface too hard,
otherwise this may cause scratches on the surface.
● Take care not to subject the surfaces to insect
repellent, solvent, thinner or other volatile substances.
This may degrade surface quality or cause peeling of
the paint.
● The surface of the display panel is specially treated
and may be easily damaged. Take care not to tap or
scratch the surface with your fingernail or other hard
● Do not allow the cabinet and pedestal to make
contact with a rubber or PVC substance for a long
time. This may degrade surface quality.
Mains plug
Wipe the mains plug with a dry cloth at regular intervals.
Moisture and dust may cause fire or electrical shock.
Model No.
55-inch model : TH-55EZ950U
65-inch model : TH-65EZ950U
Dimensions (W × H × D)
55-inch model
1 230 mm × 766 mm × 280 mm (With Pedestal)
1 230 mm × 716 mm × 48 mm (TV only)
65-inch model
1 453 mm × 889 mm × 280 mm (With Pedestal)
1 453 mm × 839 mm × 48 mm (TV only)
55-inch model
Net (With Pedestal)
Net (TV only)
65-inch model
Net (With Pedestal)
Net (TV only)
Power Rating
55-inch model
AC 220-240 V, 50 / 60 Hz 1.70 A
65-inch model
AC 220-240 V, 50 / 60 Hz 2.28 A
Normal (Home) mode
55-inch model
142 W
65-inch model
180 W
Standby power consumption
0.50 W
Visible screen size (diagonal)
55-inch model
139 cm
65-inch model
164 cm
Display resolution
3 840 (W) × 2 160 (H)
OLED panel
PAL 60 Hz
Speaker output
40 W (10 W × 2 + 10 W × 2)
M3 (3.5 mm) stereo mini Jack × 1
Playback of NTSC tape from some PAL Video
recorders (VCR)
Playback from M.NTSC Video recorders (VCR)
Connection terminals
RCA PIN Type × 1
1.0 V[p-p] (75 )
RCA PIN Type × 2
0.5 V[rms]
Playback from NTSC Video recorders (VCR)
Aerial input
Standard Belling & Lee connector
Operating conditions
1.0 V[p-p] (including synchronisation)
±0.35 V[p-p]
HDMI 1 / 2 / 3 / 4 input
TYPE A Connectors
0 °C - 35 °C
20 % - 80 % RH (non-condensing)
Built-in wireless LAN
Standard compliance and Frequency range*1
HDMI1 / 3 / 4: 4K, Content Type, Deep Colour,
HDMI2: 4K, Content Type, Audio Return Channel,
Deep Colour, x.v.Colour™
● This TV supports “HDAVI Control 5”function.
USB 1 / 2 / 3
5.15 GHz - 5.35 GHz, 5.47 GHz - 5.85 GHz
2.400 GHz - 2.4835 GHz
WEP (64 bit/128 bit)
Bluetooth wireless technology*2
5 V, Max. 900 mA [SuperSpeed
USB (USB 3.0)]
Standard Compliance
5 V, Max. 500 mA [Hi-Speed USB
USB2 / 3: DC
(USB 2.0)]
Frequency Range
PCM / Dolby Digital, Fibre optic
Receiving systems / Band name
Digital TV
7 MHz VHF / UHF (Australia) free-to-air TV
broadcast reception
New Zealand
8 MHz VHF / UHF (New Zealand) free-to-air TV
broadcast reception
Reception of Off air broadcast
Bluetooth 3.0
2.402 GHz - 2.480 GHz
*1: The frequency and channel differ depending on the
*2: Not all the Bluetooth compatible devices are
available with this TV. Up to 5 devices can be used
simultaneously (except Touch Pad Controller).
● Touch Pad Controller uses Bluetooth wireless
● Design and Specifications are subject to change
without notice. Mass and Dimensions shown are
● For information about the open source software, refer
to [eHELP] (Search by Purpose > Read first > Before
use > Licence).
■ When using the wall-hanging bracket
Choosing to wall mount the TV shall be done at the
owner’s risk. Always use a qualified installer to perform
a TV wall bracket installation. Incorrect fitting may cause
equipment to fall, resulting in injury and product damage.
Any such damage will void your warranty.
● Holes for wall-hanging bracket installation
Rear of the TV
55-inch model
a: 400 mm
b: 300 mm
65-inch model
a: 400 mm
b: 400 mm
(View from the side)
Depth of screw
minimum: 23 mm
maximum: 28 mm
Type of screw: M6
Screw for fixing the TV onto the
wall-hanging bracket (not supplied with
the TV)
● When optional accessories such as wall brackets, etc.
are used, always read and follow the manufactures
installation and usage instructions.
● Do not mount the unit directly below ceiling lights
(such as spotlights or halogen lights) which typically
give off high heat. Doing so may warp or damage
plastic cabinet parts.
● When installing wall brackets you must ensure the
wall bracket is not electrically grounded to metal wall
studs. Always ensure that there are no electrical
cables, pipes, etc. in the wall before you begin the
wall bracket installation.
Panasonic Warranty
1. The product is warranted for 12 months from the date of purchase. Subject to the conditions of this warranty Panasonic or its
Authorised Service Centre will perform necessary service on the product without charge for parts or labour, if in the opinion of
Panasonic, the product is found to be faulty within the warranty period.
2. This warranty only applies to Panasonic products purchased in Australia and sold by Panasonic Australia or its Authorised Distributors or
Dealers and only where the products are used and serviced within Australia or it's territories. Warranty cover only applies to service carried
out by a Panasonic Authorised Service Centre and only if valid proof of purchase is presented when warranty service is requested.
3. This warranty only applies if the product has been installed and used in accordance with the manufacturer’s recommendations (as noted
in the operating instructions) under normal use and reasonable care (in the opinion of Panasonic). The warranty covers normal domestic
use only and does not cover damage, malfunction or failure resulting from use of incorrect voltages, incorrect installation, accident,
misuse, neglect, build-up of dirt or dust, abuse, maladjustment of customer controls, mains supply problems, thunderstorm activity,
infestation by insects or vermin, tampering or repair by unauthorised persons (including unauthorised alterations), introduction of sand,
humidity or liquids, commercial use such as hotel, office, restaurant, or other business or rental use of the product, exposure to abnormally
corrosive conditions or any foreign object or matter having entered the product.
4. This warranty does not cover the following items unless the fault or defect existed at the time of purchase:
(a) Cabinet Part(s)
(e) DVD, Blu-ray, or Recordable Discs
(b) Video or Audio Tapes
(f) Video / Audio Heads from wear and tear in normal use
(c) SD cards or USB devices
(g) Information stored on Hard Disk Drive, USB stick or SD card
(d) User replaceable Batteries
(h) DTV reception issues caused by TV Aerial / Cabling / Wall socket(s)
5. Some products may be supplied with Ethernet connection hardware. The warranty is limited on such products and will not cover
(a) Internet and or DLNA connection / setup related problems
(b) Access fees and or charges incurred for internet connection
(c) The use of incompatible software or software not specifically stipulated in the product operations manual; and
(d) Any indirect or consequential costs associated with the incorrect use or misuse of the hardware, its connection to the internet or
any other device.
6. To claim warranty service, when required, you should:
• Telephone Panasonic’s Customer Care Centre on 132600 or visit our website referred to below and use the Service Centre Locator
for the name/address of the nearest Authorised Service Centre.
• Send or take the product to a Panasonic Authorised Service Centre together with your proof of purchase receipt as a proof of purchase
date. Please note that freight and insurance to and / or from your nearest Authorised Service Centre must be arranged by you.
• Note that home or pick-up/delivery service is available for the following products in the major metropolitan areas of Australia or the
normal operating areas of the nearest Authorised Service Centres:
- Plasma/LCD televisions / displays (screen size greater than 103 cm)
7. The warranties hereby conferred do not extend to, and exclude, any costs associated with the installation, de-installation or
re-installation of a product, including costs related to the mounting, de-mounting or remounting of any screen, (and any other ancillary
activities), delivery, handling, freighting, transportation or insurance of the product or any part thereof or replacement of and do not
extend to, and exclude, any damage or loss occurring by reason of, during, associated with, or related to such installation,
de-installation, re-installation or transit.
Panasonic Authorised Service Centres are located in major metropolitan areas and most regional centres of Australia, however, coverage
will vary dependant on product. For advice on exact Authorised Service Centre locations for your product, please telephone our Customer
Care Centre on 132600 or visit our website and use the Service Centre Locator.
In addition to your rights under this warranty, Panasonic products come with consumer guarantees that cannot be excluded under the
Australian Consumer Law. If there is a major failure with the product, you can reject the product and elect to have a refund or to have the
product replaced or if you wish you may elect to keep the goods and be compensated for the drop in value of the goods. You are also entitled
to have the product repaired or replaced if the product fails to be of acceptable quality and the failure does not amount to a major failure.
If there is a major failure in regard to the product which cannot be remedied then you must notify us within a reasonable period by contacting
the Panasonic Customer Care Centre. If the failure in the product is not a major failure then Panasonic may choose to repair or replace the
product and will do so in a reasonable period of time from receiving notice from you.
If you require assistance regarding warranty conditions or any other enquiries, please visit the
Panasonic Australia website www.panasonic.com.au or contact by phone on 132 600
If phoning in, please ensure you have your operating instructions available.
Panasonic Australia Pty. Limited
PRO-031-F11 Issue: 4.0
ACN 001 592 187 ABN 83 001 592 187
1 Innovation Road, Macquarie Park NSW 2113
New Zealand
WARRANTY - New Zealand only
Distributed in New Zealand by Panasonic New Zealand Limited
18 Sir Woolf Fisher Drive, Highbrook, East Tamaki, Private Bag 14911, Panmure, Auckland
Tel. 09 272 0100
Customer Care Center
Email: Customerservice@nz.panasonic.com
Information on Disposal in other Countries outside the European Union
This symbol is only valid in the European Union. If you wish to discard this product,
please contact your local authorities or dealer and ask for the correct method of disposal.
Customer’s Record
The model number and serial number of this product may be found on its rear panel. You should note this serial
number in the space provided below and retain this book, plus your purchase receipt, as a permanent record of
your purchase to aid in identification in the event of theft or loss, and for Warranty Service purposes.
Model Number
Serial Number
Web Site: http://www.panasonic.com
© Panasonic Corporation 2017
Printed in Malaysia