2016 FIAT 500e Generic Warranty Generic Warranty

®
2016
WA R R A N T Y I N F O R M AT I O N
FIAT 500e
IMPORTANT
This booklet contains FCA US LLC limited warranties. It should
be kept in your vehicle and presented to your Dealer if any warranty service is needed.
The warranty text begins on page 4 of this booklet.
WARRANTY COVERAGE AT A GLANCE
WARRANTY COVERAGE AT A GLANCE
DESCRIPTION
1 Yr/
12,000
2 Yr/
24,000
3 Yr/
36,000
3 Yr/
50,000
3 Yr/
Unlimited
4 Yr/
50,000
5Yr/
5Yr/
100,000 Unlimited
7 Yr/
70,000
8 Yr/
100,000
Basic Limited Warranty Coverage
Special Extended Warranty Coverage
Anti-Corrosion Perforation Limited Warranty:
All Panels
Outer Panels
Electric Powertrain Limited Warranty:
Electric Vehicle Component
HV Lithium-Ion Battery
1
TABLE OF CONTENTS
1. Your Legal Rights Under These Limited Warranties . . . 4
3.8 Total Loss, Salvage, Junk, or Scrap Vehicles Not
Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.9 Restricted Warranty . . . . . . . . . . . . . . . . . . . . 17
2. What’s Covered Under FCA US LLC’s Warranties . . 5
2.1 Basic Limited Warranty . . . . . . . . . . . . . . . . . . 5
2.2 Corrosion Warranty . . . . . . . . . . . . . . . . . . . . . 8 4. Other Terms of Your Warranties . . . . . . . . . . . . . . 18
4.1 Exchanged Parts May Be Used in Warranty
2.3 Electric Powertrain Limited Warranty . . . . . . . . 9
Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2.4 Restraint System Limited Warranty (FIAT 500e sold
4.2 Pre-Delivery Service . . . . . . . . . . . . . . . . . . . 19
and registered in the State of Kansas only) . . . . . 11
4.3 Production Changes . . . . . . . . . . . . . . . . . . . . 19
3. What’s Not Covered . . . . . . . . . . . . . . . . . . . . . . 12
3.1 Modifications Not Covered . . . . . . . . . . . . . . . 12 5. How to Get Warranty Service . . . . . . . . . . . . . . . . 20
5.1 Where to Take Your FIAT 500e . . . . . . . . . . . . 20
3.2 Environmental Factors Not Covered . . . . . . . . . 13
5.2 How To Get Roadside Assistance Service - U.S. or
3.3 Maintenance Costs Not Covered . . . . . . . . . . . 14
Canada Only * . . . . . . . . . . . . . . . . . . . . . . . 22
3.4 Racing Not Covered . . . . . . . . . . . . . . . . . . . 14
5.3
Emergency
Warranty Repairs . . . . . . . . . . . . . 24
3.5 Certain Kinds of Corrosion Not Covered . . . . . 15
3.6 HV Lithium-Ion Battery Exclusions . . . . . . . . . 15
3.7 Other Exclusions . . . . . . . . . . . . . . . . . . . . . . 16
2
TABLE OF CONTENTS
6. How to Deal with Warranty Problems . . . . . . . . . . 25
6.1 Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . 25
6.2 Helpful Addresses and Telephone Numbers . . . . 29
7. Optional Service Contract . . . . . . . . . . . . . . . . . . 31
8. Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
8.1 General Information . . . . . . . . . . . . . . . . . . . 32
8.2 Where To Go For Maintenance . . . . . . . . . . . . 32
3
YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES
1. Your Legal Rights Under
These Limited Warranties
Some states do not allow limitations on how long
an implied warranty lasts, so the above limitations
may not apply to you.
The warranties contained in this booklet are the only 1.1 Incidental and Consequential
express warranties that FCA US LLC (“FCA US”)
Damages Not Covered
makes for your FIAT 500e. These warranties give you
specific legal rights. You may also have other rights
Your warranties don’t cover any incidental or consethat vary from state to state. For example, you may
quential damages connected with your FIAT 500e’s
have some implied warranties, depending on the state
failure, either while under warranty or afterward.
where your FIAT 500e was sold or is registered.
Examples of such damages include:
These implied warranties are limited, to the extent
• lost time;
allowed by law, to the time periods covered by the
• inconvenience;
express written warranties contained in this booklet.
• the loss of the use of your FIAT 500e;
• the cost of rental vehicles, telephone, travel, or
If you use your FIAT 500e primarily for business or
lodging;
commercial purposes, then these implied warranties do
• the loss of personal or commercial property; and
not apply and FCA US completely disclaims them to the
• the loss of revenue.
extent allowed by law. And the implied warranty of
fitness for a particular purpose does not apply if your
Some states don’t allow incidental or consequential
FIAT 500e is used for racing, even if the vehicles is
damages to be excluded or limited, so this exclusion
equipped for racing.
may not apply to you.
4
WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES
2. What’s Covered Under FCA
US LLC’s Warranties
2.1 Basic Limited Warranty
A. Who Is Covered?
You are covered by the Basic Limited Warranty if you
are a purchaser for use of the FIAT 500e.
B. What’s Covered
The Basic Limited Warranty covers the cost of all parts
and labor needed to repair any item on your FIAT 500e
when it left the manufacturing plant that is defective in
material, workmanship or factory preparation. There is
no list of covered parts since the only exception is tires.
You pay nothing for these repairs covered by the Basic
Limited Warranty. These warranty repairs or adjustments
— including all parts and labor connected with them —
will be made by your authorized FIAT 500e repair
facility at no charge, using new or remanufactured parts.
C. Items Covered by Other Warranties
The following are covered by separate warranties offered
by their makers. They are not covered by the Basic
Limited Warranty:
• tires; or
• items added or changed after your FIAT 500e left the
manufacturing plant, such as accessories or protection
products, or items changed because of customization.
Be sure you get a copy of any warranty that applies to
these items from your dealer, or from the maker of the
product. You can find the tire warranty statements in
your Owner’s Literature Package.
5
WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES
D. Towing Costs Are Covered Under Certain
Circumstances
Roadside Assistance covers the cost of towing your FIAT
500e to the nearest authorized FIAT 500e repair facility
if your vehicle can’t be driven because a covered part has
failed. Roadside Assistance lasts for up to 4 years, with
no mileage limit, calculated from the warranty start date.
See Section 5.2 for information on how to get Roadside
Assistance service in the United States and Canada.
E. When It Begins
The Basic Limited Warranty begins on either of the
following dates, whichever is earlier:
• the date you take delivery of the FIAT 500e; or
• the date when the FIAT 500e was first put into service
— for example, as a dealer “demo” or as a FCA US
company vehicle.
6
F. When It Ends
The Basic Limited Warranty lasts for 4 years from the
date it begins or for 50,000 miles on the odometer,
whichever occurs first. But the following items are
covered only for 12 months or for 12,000 miles on the
odometer, whichever occurs first:
• brakes (rotors, pads, linings, and drums);
• wiper blades;
• clutch discs or modular clutch assembly (as
equipped);
• windshield and rear window; and
• wheel alignment and wheel balancing.
WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES
G. Registration and Operation Requirements
The Basic Limited Warranty covers your FIAT 500e only
if:
• it was built for sale in the U.S.;
• it’s registered in the U.S.;
• it’s driven mainly in the U.S. or Canada; and
• it’s operated and maintained in the manner described
in your Owner’s Manual.
7
WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES
H. If Your FIAT 500e Leaves the United States
(We Include U.S. Possessions and Territories
as Part of the United States for Warranty
Purposes):
EXCEPT WHERE SPECIFICALLY REQUIRED
BY LAW, THERE IS NO WARRANTY
COVERAGE ON THIS FIAT 500e IF IT IS
SOLD IN OR REGISTERED IN COUNTRIES
OTHER THAN THE UNITED STATES.
This policy does not apply to a FIAT 500e that
has received authorization for export from FCA US.
Dealers may not give authorization for export. You
should consult an authorized dealer to determine
FIAT 500e’s warranty coverage if you have any
questions.
This policy does not apply to a FIAT 500e registered to U.S. government officials or military personnel on assignment outside of the United States.
8
2.2 Corrosion Warranty
A. Who Is Covered?
You are covered if you are a purchaser for use of the
FIAT 500e.
B. What’s Covered
This warranty covers the cost of all parts and labor
needed to repair or replace any body sheet metal panels
that have been perforated by rust from the inside out. If
a hole occurs because of something other than corrosion,
this warranty does not apply. Cosmetic or surface corrosion — resulting, for example, from stone chips or
scratches in the paint — is not covered. For more details
on what isn’t covered by this warranty, see 3.5.
WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES
C. How Long It Lasts
The Corrosion Warranty starts when your Basic Limited
Warranty begins under 2.1(E).
This warranty has two time-and-mileage limits:
• For sheet metal panels, the limit is 36 months, with no
mileage limit.
D. What’s Not Covered
Please note that while the standard Corrosion Limited
Warranty applies to defects in material and/or workmanship, it does not cover the vehicle’s matte finish appearance (if equipped).
Maintaining the matte finish appearance is solely the
responsibility of the vehicle owner as described in your
Owner’s Manual.
• For an outer-body sheet metal panel — one that is
finish-painted and that someone can see when walking around the vehicle — the limits are 5 years or 2.3 Electric Powertrain Limited Warranty
unlimited miles on the odometer, whichever occurs
A. Who Is Covered?
first.
You are covered by the Electric Powertrain Limited
Warranty if you are a purchaser for use of the FIAT 500e.
9
WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES
B. How Long It Lasts
The Electric Powertrain Limited Warranty starts when
your Basic Limited Warranty begins calculated from the
start date of the Basic Limited Warranty, as set forth in
Section 2.1(E).
This warranty has two time-and-mileage limits:
• The Electric Vehicle System Limited Warranty
lasts for up to 4 years or 50,000 miles on the
odometer, whichever occurs first, covering ONLY the
following electric vehicle components:
• Electric Drive Motor (EDM)
• Power Inverter Module (PIM)
• Gearbox
• On Board Charger (OBC)
• On Board Charger Connector
10
• The HV Lithium-Ion Battery Limited Warranty
lasts for up to 8 years or 100,000 miles on the
odometer, whichever occurs first.
C. Gradual Capacity Loss
Like all batteries, the HV Lithium-Ion battery will
experience gradual capacity loss with time and use. The
loss of battery capacity due to or resulting from gradual
capacity loss is not covered under the Electric Powertrain Limited Warranty.
D. Towing Costs Are Covered Under Certain
Circumstances
Roadside Assistance covers the cost of towing your FIAT
500e to the nearest authorized FIAT 500e repair facility
if your vehicle can’t be driven because a covered part has
failed. Roadside Assistance lasts for up to 4 years, with
no mileage limit, calculated from the warranty start date.
See Section 5.2 for information on how to get Roadside
WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES
Assistance service in the United States and Canada. Out
of charge assistance is offered by Roadside Assistance,
see Section 5.2 for limitations.
2.4 Restraint System Limited Warranty
(FIAT 500e sold and registered in the
State of Kansas only)
For a FIAT 500e sold and registered in the State of
Kansas, seatbelts and related seatbelt components are
warranted against defects in workmanship and materials
for 10 years, regardless of mileage. This warranty does
not cover replacement of seatbelts and related components required as the result of collision.
11
WHAT’S NOT COVERED
3. What’s Not Covered
3.1 Modifications Not Covered
A. Some Modifications Don’t Void the
Warranties But Aren’t Covered
Certain changes that you might make to your FIAT 500e
do not, by themselves, void the warranties described in
this booklet. Examples of some of these changes are:
• installing non-FCA US parts, components, or equipment (such as a non-FCA US radio or speed control);
and
• using special non-FCA US materials or additives.
But your warranties don’t cover any part that was not
on your FIAT 500e when it left the manufacturing plant
or is not certified for use on your vehicle. Nor do they
cover the costs of any repairs or adjustments that might
12
be caused or needed because of the installation or use of
non-FCA US parts, components, equipment, materials,
or additives.
Performance or racing parts are considered to be
non-FCA US parts. Repairs or adjustments caused by
their use are not covered under your warranties.
Examples of the types of alterations not covered are:
• installing accessories — except for genuine FCA US /
MOPAR accessories installed by an authorized FIAT
500e repair facility;
• applying rustproofing or other protection products;
• changing the FIAT 500e configuration or dimensions,
such as converting the vehicle into a limousine; or
• using any refrigerant that FCA US has not approved.
WHAT’S NOT COVERED
B. Modifications That WILL Void Your
Warranties
These actions will void your warranties:
• disconnecting, tampering with, or altering the odometer will void your warranties, unless your repairing
technician follows the legal requirements for repairing
or replacing odometers; or
• attaching any device that disconnects the odometer
will also void your warranties.
3.2 Environmental Factors Not Covered
Your warranties don’t cover damage caused by environmental factors such as airborne fallout, bird droppings,
insect damage, chemicals, tree sap, salt, ocean spray,
acid rain, and road hazards. Nor do your warranties
cover damage caused by hailstorms, windstorms, tornadoes, sandstorms, lightning, floods, and earthquakes.
Your warranties do not cover conditions resulting
from anything impacting the FIAT 500e. This includes
cracks and chips in glass, scratches and chips in painted
surfaces, or damage from collision.
13
WHAT’S NOT COVERED
3.3 Maintenance Costs Not Covered
Your warranties don’t cover the costs of repairing
damage caused by poor or improper maintenance. Nor
do they cover damage caused by the use of incompatible
lithium-ion battery charging devices or by the use of oils,
lubricants, cleaners or fluids other than those recommended in your Owner’s Manual.
The warranties don’t cover the costs of your vehicle’s
normal or scheduled maintenance — the parts and
services that all vehicles routinely need. Some of these
parts and services, which your warranties don’t cover,
include:
• lubrication;
• engine tune-ups;
14
• replacing filters, coolant, spark plugs, bulbs, or fuses
(unless those costs result from a covered repair);
• cleaning and polishing; and
• replacing worn wiper blades, worn brake pads and
linings, or clutch linings.
3.4 Racing Not Covered
Your warranties don’t cover the costs of repairing
damage or conditions caused by racing, nor do they
cover the repair of any defects that are found as the result
of participating in a racing event.
WHAT’S NOT COVERED
3.5 Certain Kinds of Corrosion Not
Covered
Your warranties don’t cover the following:
• corrosion caused by accident, damage, abuse, or FIAT
500e alteration;
• corrosion caused by failure of not having the lithiumion battery required services performed as recommended in your Owner’s Manual;
• surface corrosion caused by such things as industrial
fallout, sand, salt, hail, ocean spray and stones;
• corrosion caused by the extensive or abnormal transport of caustic materials like chemicals, acids, and
fertilizers; and
• corrosion of special bodies, body conversions, or equipment that was not on your FIAT 500e when it left the
manufacturing plant or was not supplied by FCA US.
3.6 HV Lithium-Ion Battery Exclusions
Your warranties don’t cover the costs of repairing
damage or conditions caused by any of the following:
• physically damaging the lithium-ion battery or intentionally attempting to reduce the life of the lithiumion battery;
• leaving your FIAT 500e for over 30 days where the
lithium-ion battery reaches a zero or near zero state of
charge;
• neglecting to follow correct charging procedures as
recommended in your Owner’s Manual;
• use of incompatible charging devices as recommended in your Owner’s Manual;
• opening the lithium-ion battery enclosure or having it
serviced by someone other than an authorized FIAT
500e repair facility FIAT 500e certified technician;
15
WHAT’S NOT COVERED
• exposing the lithium-ion battery to contact with a
direct flame; and
• exposing your FIAT 500e to ambient temperatures
above 140F (60C) for over 24 hours.
3.7 Other Exclusions
Your warranties don’t cover the costs of repairing
damage or conditions caused by any of the following:
• fire or accident;
• abuse or negligence;
• misuse — for example, driving over curbs, overloading or using your FIAT 500e as a power source;
16
• use of used parts, even if they were originally supplied by FCA US (however, authorized FCA US /
MOPAR remanufactured parts are covered);
• windshield or rear window damage from external
objects;
• any changes made to your vehicle that don’t comply
with FCA US; or
• using any fluid that doesn’t meet the minimum
recommendations in your Owner’s Manual.
WHAT’S NOT COVERED
3.8 Total Loss, Salvage, Junk, or Scrap
Vehicles Not Covered
A FIAT 500e has no warranty coverage of any kind if:
• the FIAT 500e is declared to be a total loss by an
insurance company;
• the FIAT 500e is rebuilt after being declared to be a
total loss by an insurance company; or
• the FIAT 500e is issued a certificate of title indicating
that it is designated as “salvage,” “junk,” “rebuilt,”
“scrap,” or some similar word.
3.9 Restricted Warranty
Your warranties can also be restricted by FCA US. FCA
US may restrict the warranty on your FIAT 500e if the
vehicle is not properly maintained, or if the vehicle is
abused or neglected, and the abuse or neglect interferes
with the proper functioning of the vehicle. If the warranty is restricted, coverage may be denied or subject to
approval by FCA US before covered repairs are
performed.
FCA US will deny warranty coverage without notice
if it learns that a FIAT 500e is ineligible for coverage for
any of these reasons.
17
OTHER TERMS OF YOUR WARRANTIES
4. Other Terms of Your
Warranties
Examples of the kinds of parts that might be serviced in
this way are:
4.1 Exchanged Parts May Be Used in
Warranty Repairs
• lithium-ion battery (with a lithium-ion battery of
equal or greater capacity)
18
• electrical drive module;
In the interest of customer satisfaction, FCA US may
offer exchange service on some vehicle parts. This
service is intended to reduce the amount of time your
FIAT 500e is not available for your use because of
repairs. Parts used in exchange service may be new,
remanufactured, reconditioned, or repaired, depending
on the part involved.
• transmission assemblies;
All exchange parts that might be used meet FCA US
standards, and have the same warranties as new parts.
To help control suspected ozone-depleting agents, the
EPA requires the capture, purification, and reuse of
• instrument cluster assemblies;
• radios, tape, CD and DVD players;
• speedometers; and
• powertrain control modules.
OTHER TERMS OF YOUR WARRANTIES
automotive air-conditioning refrigerant gases. As a re- 4.3 Production Changes
sult, a repair to the sealed portion of your airChanges may be made in FIAT 500e vehicles sold by
conditioning system may involve the installation of
FCA US and its dealers at any time without incurring any
purified reclaimed refrigerant.
obligation to make the same or similar changes on
vehicles previously built or sold.
4.2 Pre-Delivery Service
A defect in or damage to the mechanical, electrical,
sheet-metal, paint, trim, and other components of your
vehicle may have occurred at the factory or while it was
being shipped to the dealer.
Such a defect or damage is usually detected and
corrected at the factory. In addition, dealers must inspect
each vehicle before delivery. They repair any defects or
damage detected before the FIAT 500e is delivered to
you.
19
HOW TO GET WARRANTY SERVICE
5. How to Get Warranty Service
5.1 Where to Take Your FIAT 500e
A. In the United States (We Include U.S.
Possessions and Territories as Part of the
United States for Warranty Purposes):
Warranty service must be done by an authorized FIAT
500e repair facility. We strongly recommend that you
take your FIAT 500e to your Selling Dealer. They know
you and your FIAT 500e best, and are most concerned
that you get prompt and high quality service. If you
move within the United States, warranty service may be
requested from any authorized FIAT 500e repair facility.
B. In Canada and Mexico:
If you are traveling temporarily in Canada or Mexico,
and your FIAT 500e remains registered in the United
20
States, your FCA US warranty still applies. Service may
be requested at any authorized FIAT 500e repair facility.
C. In a Foreign Country Outside of North
America:
If you are traveling temporarily outside of North
America, and your vehicle remains registered in the
United States:
• You should take your FIAT 500e to an authorized
FIAT 500e repair facility. They should give you the
same warranty service you receive in the United
States.
• If the authorized FIAT 500e repair facility charges you
for repairs which you feel should be covered under
your warranty, please get a detailed receipt for the
work done. Make sure that this receipt lists all
warranty repairs and parts that were involved. (This
HOW TO GET WARRANTY SERVICE
receipt will be similar to the one used by the authorized FIAT 500e repair facility who normally services
your vehicle.)
• When your FIAT 500e returns to the United States,
contact the FCA US Customer Assistance Center
(section 6.2) for reimbursement consideration. You
will normally need to provide a copy of the receipt,
your FIAT 500e registration and any other relevant
documents.
• Reimbursement will not be considered if the FIAT
500e does not return to the United States.
present documentation of your move to FCA US in order
to continue your warranty coverage. You may also be
required to obtain documentation from FCA US in order
to register your FIAT 500e in your new country.
E. Notice:
If your FIAT 500e is registered outside of the United
States, and you have not followed the procedure set out
above, your vehicle will no longer be eligible for
warranty coverage of any kind. (FIAT 500e vehicles
registered to United States government officials or military personnel on assignment outside of the U.S. will
continue to be covered.)
D. If You Move:
If you move to another country, be sure to contact the
FCA US Customer Assistance Center (section 6.2) and
the customs department of the destination country before
you move. FIAT 500e importation rules vary considerably from country to country. You may be required to
21
HOW TO GET WARRANTY SERVICE
5.2 How To Get Roadside Assistance
Service - U.S. or Canada Only *
A. Who Is Covered:
You are covered by the Roadside Assistance services if
you are a purchaser for use of the FIAT 500e. The
Roadside Assistance services lasts for 4 years, regardless
of mileage, calculated from the start date of the Basic
Limited Warranty, as set forth in Section 2.1(E).
B. What To Do:
If your FIAT 500e requires towing assistance due to a
dead battery, tire service, lockout service or towing due
to a defect covered under the Basic Limited Warranty
and the Electric Powertrain Limited Warranty, dial tollfree 1-888-242-6342. Provide your name, vehicle identification number, license plate number, and your location, including the telephone number from which you are
calling. Briefly describe the nature of the problem and
answer a few simple questions.
You will be given the name of the service provider and
an estimated time of arrival. If you feel you are in an
⬙unsafe situation⬙, please let us know. With your consent,
we will contact local police or safety authorities.
* Roadside assistance services provided through Cross Country Motor
Club, Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI, and
WY, where services are provided by Cross Country Motor Club of
California, Inc., Medford, MA 02155.
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HOW TO GET WARRANTY SERVICE
C. Covered Services:
Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch
a service provider to use your FIAT 500e’s Tire Service
Kit to seal small punctures up to 1/4⬙ in the tire tread or
your vehicle’s temporary spare tire (if equipped) as
recommended in your Owner’s Manual. This is not a
permanent flat tire repair.
Lockout Service
Whether the keys are locked in your FIAT 500e or frozen
locks are keeping you from getting on your way, help is
just a phone call away at 1-888-242-6342. This service is
limited to providing access to the vehicle’s seating area.
It does not cover the cost of replacement keys.
Towing Service
Our towing service gives you peace of mind and confidence. If your FIAT 500e becomes disabled as a result of
a mechanical breakdown, Roadside Assistance will dispatch towing service to transport your vehicle to the
closest authorized FIAT 500e repair facility in the
manner described in your Owner’s Manual.
Out of Charge Assistance
No time is a good time for a dead battery, but with
Roadside Assistance, you don’t have to worry about
being stranded. We will dispatch a service provider to
provide you with towing to your residence or the nearest
charging station, day or night in the manner described in
your Owner’s Manual. (A maximum of 12 times during
the Roadside Assistance service for 4 years, regardless of
mileage, calculated from the start date of the Basic
Limited Warranty, as set forth in Section 2.1.E.)
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HOW TO GET WARRANTY SERVICE
D. If Unable to Contact Roadside Assistance:
5.3 Emergency Warranty Repairs
If you are unable to contact Roadside Assistance and you
If you have an emergency and have to get a warranty
obtain towing services on your own, you may submit
repair made by someone other than an authorized FIAT
your original receipts from the licensed towing or service
500e repair facility, follow the reimbursement procedure
facility, for services rendered within 30 days of the
in 5.1(C).
occurrence. Be sure to include your vehicle identification
number, odometer mileage at the time of service and
current mailing address. We will process the claim based
on vehicle and service eligibility. If eligible, we will
reimburse you for the reasonable amounts you actually
paid, based on the usual and customary charges for that
service in the area where they were provided. FCA US’s
determination relating to reimbursement are final. Correspondence should be mailed to:
FCA US Towing Assistance
P.O. Box 9145
Medford, MA 02155
Attention: Claims Department
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HOW TO DEAL WITH WARRANTY PROBLEMS
6. How to Deal with Warranty
Problems
6.1 Steps to Take
A. In General
Normally, warranty problems can be resolved by your
dealer’s sales or authorized FIAT 500e repair facility
departments. That’s why you should always talk to your
authorized FIAT 500e repair facility service manager or
dealer’s sales manager first. But if you’re not satisfied
with your dealer’s or authorized FIAT 500e repair
facility response to your problem, FCA US recommends
that you do the following:
Step 2:
If your dealership or authorized FIAT 500e repair facility
still can’t resolve the problem, contact the FCA US
Customer Assistance Center. You’ll find the address in
section 6.2.
B. What FCA US Will Do
Once you have followed the two steps described in
6.1(A), a FCA US representative at FCA US headquarters will review your situation. If it’s something that FCA
US can help you with, FCA US will provide your dealer
with all the information and assistance necessary to
resolve the problem. Even if FCA US can’t help you,
FCA US will acknowledge your contact and explain
FCA US’s position.
Step 1:
Discuss your problem with the owner or general manager
of the dealership or authorized FIAT 500e repair facility.
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HOW TO DEAL WITH WARRANTY PROBLEMS
C. If Your Problem Still Isn’t Resolved For
Customers Residing in Arkansas, Idaho,
Kentucky, Minnesota and Montana ONLY:
(NOTE: This Process is not available for residents of
other states.)
If you can’t resolve your warranty problem after
following the two steps described in 6.1(A), and you live
in Arkansas, Idaho, Kentucky, Minnesota or Montana
ONLY, you can contact the FCA US LLC Customer
Arbitration Process in your area.
You may obtain a brochure describing FCA US LLC’s
Customer Arbitration Process, including an application,
by calling 1-888-242-6342. This service is strictly voluntary, and you may submit your dispute directly to the
26
Customer Arbitration Process (CAP) at no cost. The
CAP is administered by an independent dispute settlement organization and may be contacted in writing at the
following address:
National Center for Dispute Settlement
P.O. Box 727
Mt. Clemens, MI 48046
The CAP reviews only vehicle disputes involving
FCA US LLC (“FCA US”) Limited Warranty or a FCA
US / Mopar Part Limited Warranty. The CAP does not
review disputes involving the sale of a new or used
vehicle, personal injury/property damage claims, disputes relating to design of the vehicle or part, or disputes
which are already the subject of litigation.
HOW TO DEAL WITH WARRANTY PROBLEMS
The CAP will need the following information from
you: 1) Legible copies of all documents and repair orders
relevant to your case, 2) Vehicle identification number of
your FIAT 500e, 3) A brief description of your unresolved concern, 4) The identity of your servicing authorized FIAT 500e repair facility/selling dealer, 5) The
date(s) of repair(s) and mileage at the time, 6) Current
mileage, and 7) A description of the action you expect to
resolve your concern.
Upon receipt of your request:
• The National Center for Dispute Settlement (NCDS)
will acknowledge receipt of your request, by mail,
within ten (10) days, and advise you whether or not
your dispute is within the jurisdiction of the Process.
• When your request is within jurisdiction NCDS will
request FCA US and the dealer to present their side of
the dispute. You will receive copies of their responses.
• While your dispute is pending NCDS or FCA US may
contact you to see if your case can be settled by
agreement. If a settlement is offered to you, FCA US
will ask you to sign a form that contains that settlement. Your case will then be closed. There is no
requirement for you to participate in this settlement
process.
• If you requested an oral hearing, a decision-maker
will contact you to arrange a convenient time and
place for a hearing. Usually, this will be at a dealership near you.
• If you request a documents-only review, an NCDS
panel will review and decide your case. Neither you,
the dealer nor FCA US need be present.
• NCDS will send you a written Statement of Decision.
This statement will include the decision, any action to
be taken by the dealer or FCA US and the time by
27
HOW TO DEAL WITH WARRANTY PROBLEMS
which the action must be taken. The decision will be
binding on the dealer and FCA US but not on you
unless you accept the decision.
• If any action is required on the part of the servicing
authorized FIAT 500e repair facility/selling dealer or
FCA US you will be contacted within ten (10) days
after the date by which the dealer or FCA US must act
to determine whether performance has been rendered.
• The entire dispute settlement process will normally
take no longer than 40 days.
• The CAP dispute settlement procedure does not take
the place of any state or Federal legal remedies
available to you. Whether or not you decide to submit
your dispute to the Process, you are free to pursue
other legal remedies.
28
D. Notice Under State Lemon Laws
Some states have laws allowing you to get a replacement
vehicle or a refund of the vehicle’s purchase price under
certain circumstances. These laws vary from state to
state. If your state law allows, FCA US requires that you
first notify us in writing of any service difficulty that you
may have experienced so that we can have a chance to
make any needed repairs before you are eligible for
remedies provided by these laws. In all other states, we
ask that you give us written notice of any service
difficulty. Send your written notice to the FCA US
Customer Assistance Center at the address in 6.2.
HOW TO DEAL WITH WARRANTY PROBLEMS
6.2 Helpful Addresses and Telephone
Numbers
Here are the addresses and telephone numbers of the
FCA US Customer Assistance Center that can help you
wherever you happen to be. Contact the one that covers
your area:
• In the United States:
FCA US Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, Michigan 48321-8004
Phone: 1-888-242-6342
To contact FIAT by email, at:
fiatinfo@chrysler.com
• In Canada:
FCA Canada Inc.
Customer Service
Chrysler Centre
P.O. Box 1621
Windsor, Ontario N9A-4H6
Phone: (800) 465-2001
• In Mexico, contact the Customer Relations Office
for FIAT 500e vehicle at:
1240 Prolongacion Paseo de la Reforma Av.
Santa Fe, C.P. 05109
Deleg. Cuajimalpa, Mexico
Phone (in Mexico): (015) 5081-7568
Phone (outside Mexico): (800) 505-1300
29
HOW TO DEAL WITH WARRANTY PROBLEMS
• In Puerto Rico and U.S. Virgin Islands:
Customer Service
Chrysler Group International Services LLC
Box 191857
San Juan, Puerto Rico 00919-1857
Phone: (787) 782-5757
Fax: (787) 782-3345
30
OPTIONAL SERVICE CONTRACT
7. Optional Service Contract
FCA US LLC or Chrysler Group Service Contracts
LLC’s optional service contracts offer valuable protection against repair costs when these warranties no longer
apply. They complement but don’t replace the warranty
coverages outlined in this booklet. A variety of plans are
available, covering various time-and-mileage periods
and various groups of the vehicle’s mechanical components.
FCA US service contracts are the ONLY vehicle
extended protection plans authorized, endorsed and
backed by FCA US to provide additional protection
beyond your vehicle’s warranty. Look for our logo and
ask your dealer for details.
31
MAINTENANCE
8. Maintenance
8.1 General Information
It’s your responsibility to properly maintain and operate
your new FIAT 500e vehicle. Follow the instructions
contained in the General and Scheduled Maintenance
Service guidelines in your Owner’s Manual. Regular,
scheduled maintenance is essential to trouble- free operation. If there is a dispute between you and FCA US
concerning your maintenance of FIAT 500e vehicle,
FCA US will require you to provide proof that your
vehicle was properly maintained.
For your convenience, FCA US has prepared a Maintenance Log which is included in your Owner’s Manual.
You should use this Maintenance Log to keep track of
scheduled maintenance, either by routinely having the
repairs entered in your Maintenance Log, or by keeping
32
receipts or other documentation of work you’ve had
done on your FIAT 500e in your Maintenance Log.
8.2 Where To Go For Maintenance
FCA US recommends that you return to the dealer from
whom you bought your FIAT 500e for all maintenance
service both during and after the warranty periods.
Although you can get warranty service from any dealer
who sells your particular make, returning to your selling
dealer will help ensure that all your service needs are met
and that you’re completely satisfied. Authorized FIAT
500e repair facility technicians are specifically trained to
proficiently perform maintenance and repair procedures
on your FIAT 500e vehicle.
Authorized FIAT 500e repair facilities will help ensure
that all your service needs are met and that you’re completely satisfied. FCA US strongly recommends you use
genuine FCA US/MOPAR parts to maintain your vehicle.
Second Owner’s Name
Original Owner’s Name
Street Address
Street Address
City and State
Zip Code
City and State
Vehicle Identification Number
Warranty Start Date (In-Service Date)
Date of Second Purchase
Zip Code
Mileage at Purchase
Third Owner’s Name
Mileage at Delivery
Selling Dealer
Code
City
State
Street Address
City and State
Date of Third Purchase
Zip Code
Mileage at Purchase
Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or
address change, and write the details here.
16GENBEV-026-AB
16GENBEV-026-AA
©2015 FCA US LLC. All Rights Reserved.
FIAT is a registered trademark of Fiat Group Marketing
& Corporate Communication S.p.A., used under license by FCA US LLC.
Second
FirstEdition
Edition
Printed in U.S.A.
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