Lexmark E460dn
Troubleshooting &
Maintenance Guide
In this guide we will discuss what should be done to troubleshoot and maintain the
Lexmark E460dn laser printer.
Table of Contents:
Common Maintenance Information --------------------------------------------------
Page 2
When to Replace Toner ----------------------------------------------------------------
Page 2
When to Replace Photoconductor Kit ----------------------------------------------- Page 3
How to Install Toner ---------------------------------------------------------------------
Page 3
How to Install Photoconductor Kit ---------------------------------------------------- Page 5
How to Reset Photoconductor Kit Counter ----------------------------------------- Page 7
Part Numbers and Pricing -------------------------------------------------------------- Page 8
1|Page
Common Maintenance
Like many other kinds of printers, you need more than just the Lexmark E460dn laser
printer itself to properly use the printer. You also need the toner cartridge, which
supplies the printer with ink (a powder) and the Photoconductor Kit (PC Kit) which
transfers the ink from the toner cartridge to the paper. Both of these units will need to
be replaced as the printer notifies you. Frequency of replacing the toner and PC Kit
varies depending on your printing volume.
Please note that the number of pages printed per toner cartridge is an estimate from
Lexmark and meets with the ISO/IEC 19752 Standard. The printed page used in their
estimate is a standard page with about 5% coverage, which is similar to our average
invoice.
When to replace the toner?
Your printer will let you know when the toner needs to be replaced, however just
because it says replace toner, doesn’t necessarily mean it has to be done immediately.
Since the toner is a powder, it can easily stick to the sides and top of the cartridge.
When your printer says you are low and/or out of toner, take the toner out and shake it
from side to side and top to bottom, loosening any residual toner stuck to the sides/top
of the cartridge. Be careful not to hit or drop the cartridge when shaking it.
2|Page
When to replace the Photoconductor Kit?
The Lexmark E460dn contains a page counter and it will warn you when it’s time to
replace the photoconductor kit. If your printed page still looks fine, it has no light spots,
dark spots or missing words, you can reset the counter and continue to use the existing
PC Kit for a little while longer. If the printed page is too light, dark or missing words, you
should replace the PC Kit as soon as possible. Whether you choose the replace the PC
Kit immediately or not, you will need to reset the Photoconductor Counter.
How to install toner
1. Turn off power; switch is located
on the back of the printer.
2. Press button on left side of
printer to open the front door.
3. Press the release button at base
of cartridge with thumb. Grasp
the handle and pull up and out to
remove the toner cartridge.
Note: Photoconductor Kit will remain
in printer
3|Page
4. Unwrap the new toner cartridge.
Lightly shake the new toner up
and down to evenly distribute the
toner.
5. Lightly shake the new toner from
side to side to evenly distribute
the toner.
6. Install the new toner by aligning
the white rollers on the cartridge
with the white arrows on the
tracks of the photoconductor kit.
Push in the toner cartridge as far
as it will go (you should hear a
click).
7. Close the front door of the
printer.
8. Power the printer back on.
9. The printer LED Panel should read “Ready” if correctly installed.
4|Page
How to Install Photoconductor Kit
1. Turn off power; switch is
located on the back of the
printer.
2. Press button on left side of
printer to open the front door.
3. Grasp the handle and pull up
and out to remove toner
cartridge and photoconductor
kit.
4. Separate the toner cartridge
and photoconductor kit by
pressing the release button on
the PC Kit (circled) and pulling
up and out.
5|Page
5. Unwrap the new
photoconductor kit. Do not
touch the roller because it will
affect the quality of future
print jobs.
6. Install the toner cartridge back
into the photoconductor kit.
You should hear a click when
the cartridge is completely
pushed in.
7. Insert the toner and
photoconductor kit back into
the printer.
8. Close the front door of the
printer.
9. Power the printer back on and
10. The printer LED Panel should read “Ready.” Reset the PC Counter.
6|Page
How to Reset PC Counter
After you replace the photoconductor kit, reset the photoconductor counter.
To reset the photoconductor counter, open the front door of the printer (while still
powered on), press and hold X until ‘Resetting PC Counter’ appears. The power light
will blink and the printer will beep when the PC counter is finished resetting.
7|Page
Hardware/Accessory Part Numbers and Pricing (from Lexmark.com):
Hardware
 Lexmark E460dn #: 34S0700
Accessories
 250-Sheet Drawer #: 34S0250 ($129)
 550-Sheet Drawer #: 34S0550 ($199)
Toner/Photoconductor Kit
 Regular Toner #: E260A11A ($100.99 with Return) Note: Yields 3,500 Pages
o 2.88 ¢/page
 High Yield #: E360H11A ($202.99 with Return) Note: Yields 9,000 Pages
o 2.25 ¢/page
 Extra High Yield #: E460X11A ($262.99 with Return) Note: Yields 15,000 Pages
o 1.75 ¢/page
*Sage’s recommended best buy
 Photoconductor Kit #: E260X22G ($26.99) Note: Yields 30,000 Pages
8|Page