DTC400e/Persona® C30e/M30e Card
Printer User Guide (Rev. 1.1)
• Single-side Model
• Dual-side Model
• Single-side (plus Mag) Model
• Dual-side (plus Mag) Model
Part Number: L001364 (user guide)
www.alphacard.com
(877) 232-6799
RESTRICTED USE ONLY
Fargo Electronics, Inc.
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1), property of Fargo
Electronics, Incorporated
Copyright © 2008 by Fargo Electronics, Incorporated. All rights reserved. Printed in the
United States of America. Exclusive permission is granted to authorized resellers of Fargo
products to reproduce and distribute this copyrighted document to authorized Fargo
customers, who have signed a “no disclosure agreement” regarding the restricted,
proprietary use of said document.
The revision number for this document will be updated to reflect changes, corrections,
updates and enhancements to this document.
Revision Control
Number
Date
Document Title
Revision 1.1
November 2009
DTC400e/Persona C30e/M30e Card
Printer User Guide
Added 64 bit support
Revision 1.0
February 2009
DTC400e/Persona C30e/M30e Card
Printer User Guide
These reference documents were thoroughly reviewed to provide Fargo with professional
and international standards, requirements, guidelines and models for our technical, training
and user documentation. At all times, the Copyright Protection Notice for each document was
adhered to within our Fargo documentation process. This reference to other documents does
not imply that Fargo is an ISO-certified company at this time.
ANSI/ISO/ASQ Q9001-2000 American National Standard, (sub-title) Quality Management
Systems - Requirements (published by the American Society of Quality, Quality Press, P.O.
Box 3005, Milwaukee, Wisconsin 53201-3005)
The ASQ ISO 9000:2000 Handbook (editors, Charles A. Cianfrani, Joseph J. Tsiakals and
John E. West; Second Edition; published by the American Society of Quality, Quality Press,
600 N. Plankinton Avenue, Milwaukee, Wisconsin 53203)
Juran's Quality Handbook (editors, Joseph M. Juran and A. Blanton Godfrey; Fifth Edition,
McGraw-Hill)
Any questions regarding changes, corrections, updates or enhancements to this document
should be forwarded to:
Support Services
6533 Flying Cloud Drive
Eden Prairie, MN 55344 (USA)
(952) 941-0050
FAX: (952) 946-8492
www.fargosupport.com
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1)
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Table of Contents
Section 1: Introduction _____________________________________________________ 1-1
How to use the manual _______________________________________________________________ 1-1
Safety Messages (review carefully)______________________________________________________ 1-2
DTC400e/C30e/M30e Card Printer Overview _____________________________________________ 1-3
Reviewing the DTC400e/C30e/M30e Block Diagram _____________________________________ 1-3
Reviewing the DTC400e/C30e/M30e Card Printer Sequence of Operations ____________________ 1-4
Reviewing the DTC400e/C30e/M30e Boot up Sequence___________________________________ 1-7
Section 2: Specifications ____________________________________________________ 2-1
Regulatory Compliances ______________________________________________________________ 2-1
Agency Listings_____________________________________________________________________ 2-2
Technical Specifications ______________________________________________________________ 2-2
Functional Specifications _____________________________________________________________ 2-5
Printer Components: Front Cover to USB Port __________________________________________ 2-6
Printer Components: Print Ribbons ___________________________________________________ 2-7
Printer Components: Resin-Only Print Ribbons _________________________________________ 2-8
Printer Components: Dye-Sublimation Print Ribbons_____________________________________ 2-9
Printer Components: Dye-Sublimation/Resin Print Ribbons_______________________________ 2-10
Dye-Sublimation Ribbons for M30e__________________________________________________ 2-10
Printer Components: Blank Cards ___________________________________________________ 2-11
Section 3: Printer Setup & Installation ________________________________________ 3-1
Choosing A Good Location _________________________________________________________ 3-1
About Moisture Condensation _______________________________________________________ 3-1
Unpacking and Inspection __________________________________________________________ 3-2
Reviewing the Printer (front view) ____________________________________________________ 3-2
Connecting the Printer power ________________________________________________________ 3-3
Flipper Table Module Assembly _____________________________________________________ 3-4
Installing the Print Ribbon Cartridge __________________________________________________ 3-5
Installing Blank Cards into the Card Hopper ____________________________________________ 3-7
Lowering the Card Output Hopper ___________________________________________________ 3-10
Printer Driver Installation ____________________________________________________________ 3-11
Printing a Test Print Image _________________________________________________________ 3-20
Printer Transport ___________________________________________________________________ 3-21
Section 4: General Troubleshooting __________________________________________ 4-1
Safety Messages (review carefully)______________________________________________________ 4-1
Communications Errors_______________________________________________________________ 4-2
Print Process Errors __________________________________________________________________ 4-4
Resolving a Card Not Fed Error (Cards will not feed off the Hopper)_________________________ 4-4
Resolving a Card Not Fed Error (Two (2) or more cards feed at the same time) _________________ 4-7
Resolving a Ribbon RFID Error (Ribbon RFID Antenna is Corrupted)________________________ 4-9
Resolving the Mag Verify Error _____________________________________________________ 4-10
Resolving the No Magnetic Encoder Installed Error _____________________________________ 4-13
Resolving the No Mag Stripe Present Error ____________________________________________ 4-15
Resolving the No Smart Card Encoder Error ___________________________________________ 4-16
Resolving the No Prox Card Encoder Error ______________________________________________ 4-18
Resolving a Ribbon Sensor Error (Ribbon Miscue) DTC400e & C30e _________________________ 4-20
Resolving a Ribbon Break Jam Error _________________________________________________ 4-21
Resolving a Ribbon Out Error ______________________________________________________ 4-24
Resolving a No Ribbon Installed Error________________________________________________ 4-25
Resolving a Invalid Ribbon Error____________________________________________________ 4-26
Resolving a Wrong Ribbon Error ____________________________________________________ 4-28
Resolving a Card Jam Error ________________________________________________________ 4-30
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1)
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Resolving a Card Jam (Encoder) Error________________________________________________ 4-32
Resolving a Headlift Motor or Sensor Error____________________________________________ 4-34
Resolving the Cover Open issue_____________________________________________________ 4-36
Resolving the Blank Output issues ___________________________________________________ 4-37
Resolving the Remove Ribbon Message (Rewriteable Job)________________________________ 4-39
Flipper Table Module Assembly Problems _______________________________________________ 4-40
Resolving the No Flipper Table Module problem _______________________________________ 4-40
Resolving the Flipper Jam Error_____________________________________________________ 4-41
Diagnosing Image Problems __________________________________________________________ 4-43
Resolving the Pixel Failure problems_________________________________________________ 4-43
Resolving the Card Surface Debris problems___________________________________________ 4-44
Resolving the Incorrect Image Darkness problems ______________________________________ 4-45
Resolving Ribbon Wrinkle problems _________________________________________________ 4-47
Resolving the Excessive Resin printing problems _______________________________________ 4-49
Resolving the Incomplete Resin printing problems ______________________________________ 4-51
Resolving the Image Placement problems _____________________________________________ 4-52
Resolving the Poor Image Quality problems ___________________________________________ 4-56
Running the Self Test _______________________________________________________________ 4-57
Running the Standard Self Test Print _________________________________________________ 4-58
Section 5: Ethernet Option Introduction _______________________________________ 5-1
Technical Specification - Ethernet Option ________________________________________________ 5-1
Functional Specification - Ethernet Option ________________________________________________ 5-2
Network Services - Overview __________________________________________________________ 5-3
Reviewing the Print Server__________________________________________________________ 5-3
Reviewing the Web Page Server _____________________________________________________ 5-3
Reviewing the Network Management Interface __________________________________________ 5-3
Reviewing the Telnet Server ________________________________________________________ 5-3
Network Management Interface ________________________________________________________ 5-4
Telnet Command Line Interface ________________________________________________________ 5-4
Initiating a Telnet Session __________________________________________________________ 5-4
Reviewing the Telnet Command Table ________________________________________________ 5-5
Ethernet Printer Troubleshooting Procedures ______________________________________5-9
Verifying the Printer Connection ____________________________________________________ 5-10
Verifying the Printer IP address _____________________________________________________ 5-10
Verify that the PC can access the Printer using the ping command __________________________ 5-11
Printing a test page _______________________________________________________________ 5-12
Reviewing Frequently-asked Questions __________________________________________5-13
Glossary of Terms ____________________________________________________________5-17
Section 6: Printer Adjustments_______________________________________________ 6-1
Safety Messages (review carefully) ___________________________________________________ 6-1
DTC400e/C30e/M30e Print Driver Options _______________________________________________ 6-2
Using the Card tab (DTC400e/C30e/M30e) ________________________________________6-3
Adjusting the Card Size Option ______________________________________________________ 6-3
Adjusting the Orientation Option _____________________________________________________ 6-4
Selecting the number of copies_______________________________________________________ 6-5
Using the Diagnostics button under the Card tab _________________________________________ 6-6
Using the Clean Printer Option_______________________________________________________ 6-7
Using the Test Print button __________________________________________________________ 6-9
Using the About button____________________________________________________________ 6-10
Using the Device Options tab (DTC400e/C30e or M30e) _________________________________ 6-11
Adjusting the Ribbon Type option ___________________________________________________ 6-13
Selecting the Auto Ribbon Select option ______________________________________________ 6-16
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1)
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Adjusting the Color Matching option _________________________________________________ 6-20
Adjusting for the Resin Dither ______________________________________________________ 6-21
Using the Print Both Sides option ___________________________________________________ 6-22
Using the Split 1 Set of Ribbon Panels option __________________________________________ 6-23
Using the Print Back Side First option ________________________________________________ 6-24
Using the Print Back Side Only option________________________________________________ 6-25
Using the Rotate Front 180 Degrees or Rotate Back 180 Degrees options ____________________ 6-26
Using the Disable Printing option____________________________________________________ 6-27
Using the Image Color tab (DTC400e/C30e/M30e)______________________________________ 6-28
Using the Resin Heat (K) option (Front and Back) ______________________________________ 6-29
Using the Overlay Heat (O) option___________________________________________________ 6-30
Using the Color Matching option and Default button_____________________________________ 6-31
Using the Calibrate tab (DTC400e/C30e/M30e) ____________________________________6-32
Using the Image Position Controls ___________________________________________________ 6-33
Using the Sensors button __________________________________________________________ 6-35
Using the Settings button __________________________________________________________ 6-37
Using the Magnetic Encoding tab _______________________________________________6-38
Using the Encoding Mode dropdown list ______________________________________________ 6-39
Selecting the Coercivity/Magnetic Track ______________________________________________ 6-45
Reviewing the Shift Data Left Function _______________________________________________ 6-46
Reviewing the Magnetic Track Options _______________________________________________ 6-47
Using the Character Size buttons ____________________________________________________ 6-49
Using the ASCII Offset dropdown list ________________________________________________ 6-50
Using the Bit Density dropdown list__________________________________________________ 6-51
Using the LRC Generation dropdown list _____________________________________________ 6-52
Using the Character Parity dropdown list______________________________________________ 6-53
Reviewing the ISO Track Locations__________________________________________________ 6-54
Sending the Track Information______________________________________________________ 6-55
Reviewing the Sample String _______________________________________________________ 6-56
Reviewing the ASCII Code and Character Table ________________________________________ 6-57
Using the Overlay / Print Area tab (DTC400e/C30e/M30e) __________________________6-58
Enabling the Back options _________________________________________________________ 6-59
Using the Front option (Overlay / Print Area) __________________________________________ 6-60
Using the Back option (Overlay / Print Area) __________________________________________ 6-61
Using the Overlay / Print Area dropdown menu ________________________________________ 6-62
Using the Overlay / Print Area ______________________________________________________ 6-64
Using the Defined Area Option _____________________________________________________ 6-66
Using Security Options (Visual Security Solutions) (Front option only) ______________________ 6-70
Selecting Orientation - Landscape under Card tab _______________________________________ 6-71
Selecting the Visual Security Solutions dropdown menu (A to D) __________________________ 6-72
Selecting Orientation - Portrait under Card tab _________________________________________ 6-73
Selecting the Visual Security Solutions dropdown menu (E to H)___________________________ 6-74
Selecting the VeriMark radio button (Frontside option only)_______________________________ 6-75
Selecting HoloMark (Front option only) ______________________________________________ 6-76
Reviewing the Custom VeriMark Card (Custom Graphic in a 2D foil) _______________________ 6-77
Reviewing the Custom HoloMark Card (Custom Graphic in a 2D foil) ______________________ 6-78
Using the K Panel Resin tab (DTC400e/C30e/M30e) ________________________________6-79
Enabling the Frontside and Backside options___________________________________________ 6-80
Enabling the Frontside option (K Panel Resin) _________________________________________ 6-81
Enabling the Backside option (K Panel Resin)__________________________________________ 6-82
Selecting from the Print All Black with K Panel options (Front and Back options) _____________ 6-83
Selecting the Full Card option (Front and Back options) __________________________________ 6-84
Selecting the Defined Area(s) option (Front and Back options)_____________________________ 6-85
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1)
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Selecting the Undefined Area(s) option (Front and Back options)___________________________ 6-86
Selecting the Defined Area(s) function (Front and Back options) ___________________________ 6-87
Selecting the Print YMC under K and Print K Only options _______________________________ 6-94
Using the Printer Info tab (DTC400e/C30e/M30e)__________________________________6-95
Reviewing the Ribbon Information __________________________________________________ 6-96
Reviewing the Ribbon Level Indicator________________________________________________ 6-96
Using the Printer Calibration Utility (DTC400e/C30e/M30e)_________________________6-97
Using the Image Darkness Option ___________________________________________________ 6-98
Using the Print Top of Form Option__________________________________________________ 6-99
Using the Print End of Form Option_________________________________________________ 6-100
Using the Print Left of Form Option ________________________________________________ 6-101
Using the Magnetic Encoder Voltage Offset Option ____________________________________ 6-102
Adjusting the Hi-Co Voltage Offset _________________________________________________ 6-103
Adjusting the Lo-Co Voltage Offset_________________________________________________ 6-104
Using the Mag Top of Form Option _________________________________________________ 6-105
Using the Ribbon Tension Option __________________________________________________ 6-107
Using the Flipper Home Offset Option_______________________________________________ 6-108
Using the Flipper Center Offset Option ______________________________________________ 6-108
Using the Flipper Smart Angle Offset Option _________________________________________ 6-109
Using the Resin Heat (K) Adjustment (Settings) _______________________________________ 6-110
Using the Print Temperature Offset _________________________________________________ 6-111
Using the Erase Temperature Offset_________________________________________________ 6-112
Using the Flipper Prox Offset Option________________________________________________ 6-113
Using the Flipper Prox Angle Offset Option __________________________________________ 6-114
Section 7: Using the YMCFKO Ribbon in the Workbench_________________________ 7-1
Adding a Secure ID to the Card ______________________________________________________ 7-4
Changing the Secure ID Properties____________________________________________________ 7-5
Adding a Logo to the Card __________________________________________________________ 7-6
Changing the Logo Properties _______________________________________________________ 7-7
Adding a Text on the Card __________________________________________________________ 7-8
Changing the Text Properties ________________________________________________________ 7-9
Fluorescing Panel – Application Specifications _________________________________________ 7-10
Inserting Fluorescent Text _________________________________________________________ 7-10
Insert Fluorescent Image __________________________________________________________ 7-11
Printing Dynamic Text ____________________________________________________________ 7-11
Selecting the NONE- Re-Writable Ribbon Type DTC400e/C30e ______________________7-12
Using the Workbench (to erase the card) ________________________________________________ 7-13
Using the Erase Intensity Option (DTC400e/C30e) ________________________________________ 7-15
Using the Erase Temperature Offset ____________________________________________________ 7-16
Section 8: Cleaning ________________________________________________________ 8-1
Safety Messages (review carefully)______________________________________________________ 8-1
Supplies (included with the Cleaning Kit) ________________________________________________ 8-2
Cleaning the Printhead _______________________________________________________________ 8-3
Cleaning the Platen and the Card Feed Rollers _____________________________________________ 8-4
Cleaning the Printer’s Interior __________________________________________________________ 8-6
Cleaning the Printer’s Exterior _________________________________________________________ 8-6
Packing the Card Printer ______________________________________________________________ 8-1
Section 9: Firmware Upgrades _______________________________________________ 9-1
Requirements_______________________________________________________________________ 9-1
Safety Messages (review carefully)______________________________________________________ 9-1
Upgrade the Printer Firmware __________________________________________________________ 9-2
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1)
1-6
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Section 10: Fargo Technical Support ________________________________________ 10-1
Contacting Fargo Technical Support____________________________________________________ 10-1
Reading the Serial Numbers on a Fargo Printer ___________________________________________ 10-2
Finding out when a Fargo Card Printer was manufactured ________________________________ 10-2
Reviewing Example No. 1: Serial Number A9020001 ___________________________________ 10-2
Section 11: Glossary of Terms ______________________________________________ 11-1
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1)
1-7
Section 1: Introduction
How to use the manual
The DTC400e/Persona C30e/M30e Card Printer User Guide is designed to provide Installers
and Technicians with quick, efficient lookup of related procedures, components and terms.
The manual can be used effectively either in soft or hard copy, depending on the preference
of the Installer or Technician.
Manual
Description
Sequence of Operations,
Glossary of Terms and
Technical/Functional
Specifications (hyper-linked)
You can go directly to the Sequence of Operations,
Glossary of Terms, Technical Specifications and
Functional Specifications to learn how to use the
processes, procedures, functions and windows for the
card Printer within concise, correlative tables.
Table of Contents (hyperlinked)
You can use the automated Table of Contents to quickly
locate, for example, an error message, a procedure, the
index or an appendix.
Troubleshooting,
Replacement, Removal,
Diagnostic and Navigation
Procedures (in hyper-linked
Sections)
You can go directly to Specifications, General
Troubleshooting, Printer Adjustments, Parts
Replacement, Printer Packing, Board Level Diagnostics
and Firmware Updates to find troubleshooting, removal
and replacement procedures. The section titles are
always labeled according to their function for consistent
usage.
Cross-Referencing (hyperlinked)
You can use the cross-referencing links to quickly locate,
for example, an error message or a procedure.
Comprehensive Index
(hyper-linked)
You can use the COMPREHENSIVE INDEX to quickly
locate information on the card Printer, relating to a
specification, a procedural step, a window or screen, a
component, a term, a qualifier or a related feature to this
Printer.
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Safety Messages (review carefully)
Symbol
Critical Instructions for Safety purposes
Danger:
Failure to follow these installation guidelines can result in death or
serious injury.
Information that raises potential safety issues is indicated by a warning
symbol (as shown to the left).
Caution:
•
To prevent personal injury, refer to the following safety messages
before performing an operation preceded by this symbol.
•
To prevent personal injury, always remove the power cord prior to
performing repair procedures, unless otherwise specified.
•
To prevent personal injury, make sure only qualified personnel
perform these procedures.
This device is electrostatically sensitive. It may be damaged if
exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated
by a warning symbol (as shown to the left).
•
To prevent equipment or media damage, refer to the following
safety messages before performing an operation preceded by this
symbol.
•
To prevent equipment or media damage, observe all established
Electrostatic Discharge (ESD) procedures while handling cables in
or near the Circuit Board and Printhead Assemblies.
•
To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality wrist
strap grounded to avoid potential damage).
•
To prevent equipment or media damage, always remove the
Ribbon and Cards from the Printer before making any repairs,
unless otherwise specified.
•
To prevent equipment or media damage, take jewelry off of
fingers and hands, as well as thoroughly clean hands to remove oil
and debris before working on the Printer.
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1)
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DTC400e/C30e/M30e Card Printer Overview
Reviewing the DTC400e/C30e/M30e Block Diagram
Motors
1
Card Feed
2
Print Stepper
3
Ribbon Drive
4
Print Headlift
5
Ribbon Rewind
Motor
Sensors
6
Card Feed
7
Ribbon Sensor
8
Ribbon Encoder
9
Headlift Sensor
10
Printhead Thermistor
Parts
13 Card Input Roller
14 Cleaning Roller
15 Card Feed Roller
16 Printhead Cooling
Fan
17 Card Input Hopper
11
Ribbon LED SNR
18
12
RFID Antenna
19
20
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1)
Magnetic Encoding
Head Module
Platen Roller
Pinch Roller
1-3
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Reviewing the DTC400e/C30e/M30e Card Printer Sequence of
Operations
The following sequence describes a full color print job with magnetic encoding.
Step
Process
1
The File information is received from the PC.
2
Printer checks the installed Ribbon type (stored in memory) against the Ribbon
type command that was sent from the Printer.
• If Ribbon type does not match, the Pause button on the right will begin
flashing.
3
The Card Input Motor and Print Stepper Motor engage.
4
The Card Feed Sensor detects leading edge of card and disengages the card
input Motor.
Output Hopper
Input Hopper
Cartridge Bay
5
The Card Feed Stepper Motor engages to queue card for magnetic encoding.
6
The Encoding data is written to the card.
7
The Magnetic Encoder verifies while the Stepper reverses the card.
8
The Print Ribbon Drive engages.
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1)
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The Print Ribbon Sensor looks for the Yellow panel. (Note: The Print Ribbon
Encoder detects number of revolutions, required to use an entire color panel.)
(C30e & DTC 400e only)
10
The Print Stepper Motor engages.
11
The Card Feed Sensor detects trailing edge of card.
12
The Print Stepper Motor queues card to the middle of the platen Roller. All Stop.
13
The Print Headlift Motor engages.
14
The Print Headlift Sensor detects the closed state.
15
The Print Headlift Motor disengages.
16
The Print Stepper Motor engages.
17
The Print Cover Sensor checks for a closed state.
18
The Ribbon Drive Motor engages.
19
The Image data is burned by the Printhead until the image data is depleted. All
Stop.
20
The Thermistor engages the Printhead Cooling Fan to maintain proper operating
temperature.
21
The Headlift Motor engages.
22
The Print Headlift Sensor detects an open state.
23
The Print Headlift Motor disengages.
24
The Print Stepper Motor engages.
25
The Print Ribbon Drive engages.
26
After Ribbon advances a few encoder clicks, assume Ribbon free of card. All Stop.
27
Repeat steps 9 through 22 for the appropriate number of color/overlay panels.
28
The Card is ejected from the singled-sided Printer.
OR
The Card Feed Stepper engages to queue the card for the Flipper Table for the
dual-sided Printer.
29
All Stop.
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1)
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1-6
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Reviewing the DTC400e/C30e/M30e Boot up Sequence
Step
Process
1
On Power up, the Printer checks the current state of the Card Feed Sensor and
the Headlift Sensor.
2
If the Headlift Sensor is found to be open, the Headlift Motor will turn until a
closed state is seen.
3
If the Card Feed Sensor is found to be blocked, the Card Feed Stepper will
engage to eject the card.
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1)
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Section 2: Specifications
The purpose of this section is to provide the User with specific information on the Regulatory
Compliances, Agency Listings, Technical Specifications and Functional Specifications for the
DTC400e/Persona C30e/M30e Card Printer User Guide.
Regulatory Compliances
Term
Description
CSA
The Printer manufacturer has been authorized by UL to
represent the Card Printer as CSA Certified under CSA
Standard C22.2 No. 60950-1-03.
(cUL)
File Number: E145118
FCC
The Card Printer complies with the requirements in Part 15 of
the FCC rules for a Class B digital device. (Note: These
requirements are designed to provide reasonable protection
against harmful interference in a residential installation.)
If equipment operation in a residential area causes
unacceptable interference to radio and TV reception, the
operator is required to take whatever steps are necessary to
correct the interference.
ITS-EMC
The Card Printer has been tested and complies with EN55022
Class B: 1995 and EN82082-1: 1997 standards for EMI
emissions.
(Note: Based on the above testing, the Printer manufacturer
certifies that the Card Printer complies with all current EMC
directives of the European Community and has placed the CE
mark on the Card Printer.)
License Number: J99032510
UL
The Card Printer is listed under UL IEC 60950-1 (2001)
INFORMATION TECHNOLOGY EQUIPMENT.
File Number: E145118
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1)
2-1
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Agency Listings
Term
Description
Emissions
Standards
CE, FCC, CRC c1374, EN 55022 Class B, FCC Class B, EN 55024:
1998, EN 61000-3-2 and EN 61000-3-3.
Safety Standards
UL IEC 60950-1 (2001), CSA C22.2 No. 60950-1-03.
Technical Specifications
Type
Description
Accepted
Standard
Card Sizes
•
CR-80 (3.375"L x 2.125"W / 85.6mmL x 54mmW)
•
CR-79 (3.295”L x 2.043”W / 83.7mmL x 51.9mmW)
Accepted
Card
Thickness
9 mil to 40 mil (.009”/.23mm to .040" /1.02mm)
Accepted
Card Types
PVC, polyester cards with polished PVC finish.
Agency
Listings
Safety: UL IEC 60950-1 (2001), CSA C22.2 No. 60950-1-03.
Re-Writable cards (C30e & DTC 400e only).
Emissions: CE, FCC, CRC c1374, EN 55022 Class B, FCC Class B,
EN 55024: 1998, EN 61000-3-2 and EN 61000-3-3.
Card Input
Hopper
Capacity
100 cards (30 mil)
Colors
Up to 16.7 million: Monochrome (M30e monochrome only)
Dimensions
See the Size and Weight information in this same table.
Humidity
20-80% non-condensing
Interface
USB 20.
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1)
2-2
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Type
Description
ISO Magnetic
Encoding
•
ISO: This option allows the user to select magnetic encoding that
conforms to ISO standard 7811, Parts 1-7.
•
ISO Coercivity: ISO magnetic encoding option provides selectable
options for either High or Low Coercivity.
See the Using the Magnetic Encoding tab section.
Memory
2MB RAM
Monochrome
Printing
The C30e shall render rewriteable card images using a monochrome
color pallet.
The M30e shall render card images using a monochrome pallet.
Operating
Temperature
65° to 80° F / 18° to 27° C
Print Area
CR-80 edge-to-edge
Printer
Drivers
32-bit Windows 2000/XP/2003/VISTA ( 32 bit & 64 bit)
Print Method
•
Dye-Sublimation/Resin Thermal Transfer
•
Resin Thermal Transfer
Print Speed
Print Speeds**
• 7 seconds per card / 514 cards per hour (K, Color Resin)*
• 12 seconds per card / 300 cards per hour (KO, BO)
• 27 seconds per card / 133 cards per hour (YMCKO)*
• 35 seconds per card / 102 cards per hour (YMCKOK)*
*Indicates the Ribbon type and the number of Ribbon panels printed
where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, O=Overlay,
**Print speed indicates an approximate batch print speed and is
measured from the time a card feeds into the printer to the time it ejects
from the printer.
Print speeds do not include encoding time or the time needed for the PC
to process the image. Process time is dependent on the size of the file,
the CPU, amount of RAM and the amount of available resources at the
time of the print.
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1)
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Type
Description
Resolution
300 dpi (11.8 dots/mm)
Supply
Voltage
100-240 VAC, .6-1.0 A
Supply
Frequency
50 Hz/60 Hz
System
Requirements
• x86 based PC or compatible
Fargo Electronics, Inc.
• Windows 2000, Windows XP, Windows 2003, Windows Vista (32 bit &
64 Bit)
• 500MHz computer with 256MB of RAM or higher
• 500MB free hard disk space or higher
Weight and
Size
•
Single-sided (weight): 8 lbs. / 3.65 kg
•
Single-sided (size): 7.90"H x 13.62"W x 8.14"D / 200mmH x
346mmW x 207mmD
•
Dual-sided (weight): 12 lbs. / 5.45 kg
•
Dual-sided (size): 7.9"H x 18.28"W x 8.14"D / 200mmH x 465mmW
x 207mmD
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Functional Specifications
This Card Printer utilizes two different, yet closely related printing technologies to achieve its
remarkable direct-to-card print quality for dye-sublimation and resin thermal transfer.
The following describes how each of these technologies works:
Function
Description
DyeSublimation
Dye-Sublimation is the print method the Persona C30e/M30e uses to
produce smooth, continuous-tone images that look truly photographic.
(Note: This process uses a dye-based Ribbon roll that is partitioned by a
number of consecutive color panels.)
The panels are grouped in a repeating series of these three process colors
along the entire length of the print Ribbon: yellow, magenta and cyan or
YMC.
The Printer always prints the yellow panel first, followed by the magenta
panel and the cyan panel. (Note: As the print Ribbon passes beneath the
Printhead, hundreds of thermal elements within the Printhead heat the
dyes on the Ribbon. When these dyes are heated, they diffuse into the
surface of the card. A separate pass is made for each of the three color
panels on the Ribbon.)
By combining the colors of each panel and by varying the heat used to
transfer these colors, it is possible to print up to 16.7 million different
shades of color. (Note: This blends one color smoothly into the next,
producing photo-quality images with absolutely no dot pattern.)
Resin
Thermal
Transfer
Resin Thermal Transfer is the print method the Printer uses to print sharp
black text and crisp bar codes, which can be read by both infrared and
visible-light bar code scanners.
•
Used to print ultra-fast, one-color ID cards on the Persona C30e/M30e.
(Note: Like dye-sublimation, this process uses the same thermal
Printhead to transfer color to a card from a resin-only print Ribbon or
the resin black (K) panel of a full color print Ribbon.)
•
Solid dots of resin-based ink are transferred and fused to the surface of
the card. (Note: This produces durable, saturated printing.)
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Printer Components: Front Cover to USB Port
Components
Description
Front Cover
Opens to allow access to the Ribbon Cartridge. (Note: This cover must
be closed in order for the Printer to begin printing.)
Printhead
The component of the Printer that actually does the printing. (Note:
This component is fragile and must not be bumped or touched with
anything other than a cleaning swab.)
Cancel button
The Cancel button turns the Printer ON and OFF. (Note: It also
serves to cancel the current print job and reset the Printer for the next
print job.)
If a card is left within the Printer after a print job is canceled, it will
automatically be ejected when the Printer is turned back ON.
Pause button
The Pause button is used to pause the Printer during normal operation
and also to resume operation after an error condition is cleared. (Note:
In general, as the icon above this button indicates, errors are related to
either the Ribbon or the cards. If an error occurs, the Pause LED will
flash.)
Card
Cleaning
Roller
Automatically cleans cards for higher print quality.
Card Input
Hopper
Load blank cards into this Hopper.
Power Port
Connect to the included power cord.
USB Port
Connect to a Windows PC with a USB cable.
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Printer Components: Print Ribbons
The Card Printer utilizes both dye-sublimation and/or resin thermal transfer methods to print
images directly onto blank cards. Since the dye-sublimation and the resin thermal transfer
print methods each provide their own unique benefits, print Ribbons are available in resinonly, dye-sublimation-only and combination dye-sublimation/resin versions.
To make it easier to remember which print Ribbons are which, a letter code has been
developed to indicate the type of Ribbon panels found on each Ribbon. This letter code is as
follows:
C30e & DTC400e
= Dye-Sublimation Yellow Panel
= Dye-Sublimation Magenta Panel
= Dye-Sublimation Cyan Panel
= Resin Black Panel
= Clear Protective Overlay Panel
= Ultra Violet Fluorescing Panel DTC 400e
M30e
B = Dye-Sub Black Panel
= Resin Black Panel
= Clear Protective Overlay Panel
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Printer Components: Resin-Only Print Ribbons
Resin-only print Ribbons consist of a continuous roll of a single resin color. No protective
overlay panel (O) is provided since resin images do not require the protection of such an
overlay. The following resin-only Ribbon types are available for use with the
DTDC400e/Persona C30e/M30e.
Type
Description
Standard Resin Black
(K) (provides 1,000
prints)
This Ribbon provides high resin durability ideal for most
general-purpose monochrome ID card applications. Resin black
bar codes are readable by both infrared and visible-light bar
codes scanners.
Premium Resin Black
(K) (provides 1,000
prints)
This Ribbon provides maximum resin durability ideal for
applications such as access control where cards are repeatedly
swiped through a Magnetic Stripe reader. Resin black bar codes
are readable by both infrared and visible-light bar codes
scanners.
(Note: Using a Premium Resin Black Ribbon will provide better
photo realistic output.)
Colored Resin
(provides 1,000 prints)
Metallic Resin
(provides 500 prints)
Several colored resin Ribbons are available in a variety of colors
for customizing or color-coding resin-only ID cards.
Metallic resin Ribbons are available for printing resin images
with a unique metallic sheen.
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Printer Components: Dye-Sublimation Print Ribbons
Note that the Printer requires both specialized and authorized print Ribbons in order to print
and function properly.
Step
1
Procedure
Do not run the cards with a contaminated, dull or uneven surface through the
Printer.
Caution: Printing onto such cards will ultimately lead to poor print
quality and will greatly reduce the life of the Printhead.
2
Always store the card stock in its original packaging or in a clean, dust-free
container.
3
Do not print onto cards that have been dropped or soiled. (Note: Printhead
damage caused by contaminated or poor quality cards will automatically void the
Printhead's factory warranty.)
4
If printing onto cards with a pre-punched slot, do not print over the area of the
card with the punched slot. (Note: To avoid this area when printing, use the
options in the Overlay / Print Area tab to omit printing in this area or punch the
slot after the card has printed.)
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Printer Components: Dye-Sublimation/Resin Print Ribbons
Type
Description
DyeSublimation/
resin print
Ribbon
The Dye-Sublimation/resin print Ribbon combines the yellow (Y),
magenta (M) and cyan (C) dye-sublimation panels with a resin black (K)
panel.
By combining both types of Ribbon panels, this Ribbon can be used to
print full-color, photo-quality images with the dye-sublimation panels
along with sharp, black text and bar codes with the resin black panel.
A clear overlay panel (O) is also included on most Ribbons to protect the
dye-sublimation images. Dye-Sublimation images must have an overlay
panel applied to them or they will quickly begin to wear or fade.
Full-Color
(YMCKO)
(provides 250
prints)
This Ribbon is used to print full-color photo ID cards along with resin
black text and bar codes. Both infrared and visible-light bar code
scanners can read bar codes printed with resin black.
YMCKOK
The designation of colored Ribbon by the Panels of color in the order in
which they are printed: Yellow (Y), Magenta (M), Cyan (C), Black (K),
Overlay (O), Black (K) (used for backside, black only printing).
YMCFKO
Here are the colored Ribbon designations. The Panels of color are
displayed in the order in which they are printed: Yellow (Y), Magenta (M),
Cyan (C), Flourescent (F), Black (K), Overlay (O).
YMCFKOK
Here are the colored Ribbon designations. The Panels of color are
displayed in the order in which they are printed: Yellow (Y), Magenta (M),
Cyan (C), Flourescent (F), Black (K), Overlay (O) and Black (K) (used for
backside, black only printing.)
•
An overlay panel (O) is included to protect the full-color dyesublimation printing.
Dye-Sublimation Ribbons for M30e
Type
Description
BO
The BO print Ribbon uses the Black (B) dye-sublimation panel
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A clear overlay panel (O) is also included Ribbons to protect the dyesublimation images. Dye-Sublimation images must have an overlay panel
applied to them or they will quickly begin to wear or fade.
Printer Components: Blank Cards
Type
Description
Card Size
The Card Printer accepts standard CR-80 and CR-79 sized cards.
Card
Design
The Printer will print onto any card with a clean, level and polished PVC
surface.
Although the Printer is equipped with card cleaning Rollers, it is very
important to always print onto cards specifically designed for direct-to-card
dye-sublimation printing.
Card
Surface
Suitable cards must have a polished PVC surface free of fingerprints, dust or
any other types of embedded contaminants. In addition, cards must have a
completely smooth, level surface in order for the Printer to achieve consistent
color coverage.
Certain types of Proximity cards have an uneven surface that will inhibit
consistent color transfer.
•
UltraCard
Stock
Certain types of smart card chips are raised slightly above the cards
surface which also results in poor color transfer.
Due to the importance of using high-quality blank cards, a factory-approved
card stock called UltraCard™ is available and recommended for best results.
•
UltraCard stock has a glossy PVC laminate on top and bottom and is
optically inspected to provide the cleanest, most scratch and debrisreduced cards possible.
•
Two types of these cards are available: UltraCard and UltraCard III.
UltraCard stock has a PVC core and offers medium card durability.
UltraCard III stock has a 40% polyester core and offers high durability.
•
Both types of UltraCards produce printed images with a glossy, photoquality finish.
The following guide will walk you through the installation of the Persona C30e/M30e Card
Printer Driver.
•
Time Requirement (software): This software installation process will require
approximately 2 to 5 minutes (depending on the speed of your PC).
•
Time Requirement (Printer): The time required to set up a standard Persona
C30e/M30e Printer would be approximately 5 to 10 minutes.
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The System Requirements are as follows:
•
x86 PC or compatible, Windows 2000, Windows XP, Windows 2003, 500MHz computer
with 256MB of RAM or higher, 500MB free hard disk space or higher
•
Printer Setup and Installation
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Section 3: Printer Setup & Installation
Choosing A Good Location
Follow these guidelines:
•
Place the unit in a location with adequate air circulation to prevent internal heat build up.
•
Use the Printer's dimensions as a guideline for the minimum clearances to the unit.
(Note: Allow for adequate clearance in front of the unit to accommodate the unit with its
Covers open.)
•
Do not install unit near heat sources such as radiators or air ducts or in a place subject
to direct sunlight, excessive dust, mechanical vibration or shock.
About Moisture Condensation
If the unit is brought directly from a cold to a warm location or is placed in a very damp room,
moisture may condense inside the unit. Should this occur, print quality may not be optimum.
Leave the unit turned OFF in a warm, dry room for several hours before using. This will allow
the moisture to evaporate.
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Unpacking and Inspection
While unpacking your Printer, inspect the carton to ensure that no damage has occurred
during shipping. Make sure that all supplied accessories are included with your unit.
Check that the following items are included:
•
Power Supply
•
US / EU Power Cable
•
Software Installation CD/User Guide
•
User Guide
•
Warranty Statement, Registration Card and Compliancy Document
Reviewing the Printer (front view)
Output Hopper
Input Hopper
Cartridge Bay
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Reviewing the Printer (front view; Cartridge being installed)
Connecting the Printer power
Follow this procedure. (Note: Do not connect the Printer’s USB cable until prompted during
the Printer Driver installation.)
Step
Procedure
1
Plug the AC adapter power cable into the back of the Printer. See Display A.
2
Plug the wall power cable into the AC power adapter.
3
Plug the wall power cable into a standard 110VAC power outlet.
Display A – Shows back of Printer with AC power cable (below).
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Flipper Table Module Assembly
The Flipper Table Module Assembly (D900200) is an automated Flipping Module that allows
the Printer to print on the frontside and backside of each card.
Display: Flipper Table Module Assembly
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Installing the Print Ribbon Cartridge
The DTC400e/C30e/M30e Card Printer uses a one-piece, disposable Ribbon Cartridge load
system.
Step
Procedure
1
To install the Ribbon Cartridge, simply open the front Cover by pressing the
black rubber pad or touch pad and lowering the Cover down, as shown below.
2
a. Remove the liner on the Card Cleaning Roller before installing the Cartridge,
as shown in Display A (upper right arrow of display).
b. Remove the Ribbon securing tape, as shown in Display A (middle right arrow
of display).
3
Slide the Ribbon Cartridge into the Printer, as shown in this section.
4
Raise the front Cover and press the front Cover’s black rubber pad or touch pad
to secure it.
Display A – Shows the Print Ribbon Cartridge before it is installed or inserted into the Printer.
The Card Cleaning Roller (see arrow) is already inserted into the Print Ribbon Cartridge.
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Display B – Shows direction that Cartridge is inserted in the Printer.
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Installing Blank Cards into the Card Hopper
The DTC400e/C30e/M30e Printer is capable of printing single load cards and multiple feed
cards (batch mode).
•
To print using single feed, simply remove all cards from the Card Hopper, leave the Card
Hopper door closed and place a card in the single Feed Card Slot (which can be used
repeatedly).
•
Again, the cards should be loaded with the print side down and (if applicable) the
magnetic strip up and towards the front of the Printer.
To print using Batch Mode follow the instructions below.
Step
Procedure
1
Open the Card Hopper Cover.
2
Press the Card Hopper Load Lever down until the Card Tray locks into place,
as shown in Display B in this section.
3
Load up to 100 cards into the Hopper with the print side down.
If using cards with a magnetic stripe, the magnetic stripe should be loaded with
the stripe up and to the front of the Printer, as shown in Display C in this
section.
4
Close the Card Hopper Cover to release the Card Tray.
Display A – This is a graphics showing how to insert the cards.
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Display B - Press the Card Hopper Load Lever down. Insert the cards.
Here the Lever is still up.
Here the Lever is pressed down.
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Here are the cards ready to insert.
Here the Input Hopper Door is closed.
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Lowering the Card Output Hopper
Step
1
Procedure
The DTC400e/C30e/M30e comes with a Card Output Hopper (to hold cards after
they have been printed).
Pull the Output Hopper down until it snaps into place.
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Printer Driver Installation
Installing the Printer Driver – (C30e shown for this example)
Use the same procedure for M30e and DTC400e Card Printer.
Step
Procedure
1
Close all programs and insert the Software Installation CD into your computer’s
CD drive. After a few seconds, the CD’s installer program will automatically
open.
Follow the CD’s on-screen Procedures to complete installation.
(Note: If the CD does not automatically open, use My Computer or Windows
Explorer to view the contents of the CD. Then, double-click on the Setup.exe file
listed on the CD.)
2
Click on the following buttons to install the appropriate Printer Driver and Online
User’s Guide, as shown below:
INSTALL the Printer Driver button for the C30e/M30e Card Printer/Encoder
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Click on the Next button to continue with the Setup program.
Read the License Agreement. Select the I accept the license agreement option
and click Next to continue.
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Select Local Connection (USB :) if the printer is equipped with a USB port and
click Next to continue with the installation.
OR
Select Network Connection (Ethernet) if the printer is equipped with an Ethernet
port and enter the Printer’s IP address. Click Next to continue with the installation.
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Click Next to begin the installation.
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Wait while the DTC400e/C30e/M30e Card Printer is configuring your new software
installation.
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This step only applies to local connection installation (USB).
a. Connect the USB cable to the Printer.
b. Turn ON the Printer at this time if it is not already ON.
c. Wait during the installation.
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Select the installed Ribbon Type.
DTC400e & C30e
M30e
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Click on the Finish button to complete
the Setup.
10
11
•
Click the Exit button to exit the installer, as shown below.
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OR
•
12
Click on Install the Fargo Workbench.
You have completed the installation
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Printing a Test Print Image
Step
1
Procedure
a. From your computer’s startup menu, select Settings > Printers and Faxes
(Windows XP, 2003) or > Printers (Windows 2000).
b. Double click on the DTC400e or Persona C30e or M30e Card Printer under
the Printers window.
c. Select Printing Preferences under the Printer drop-down menu. This will bring
up the Printing Preferences window.
2
a. Select the Card tab, and then click on the Test Print button, as shown in
Display A in this section. (Important: Ensure that the Ribbon is installed
before proceeding. The correct Ribbon type is selected in the Device Options
tab.)
b. When the Test Print button is selected, an image is copied to the Printer.
Display A - Persona C30e/M30e Printer Driver Card tab
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Printer Transport
Moving the Printer to another location
Step
Procedure
1
The Printer can be transported by gripping it under the back lid, as shown in the
photo below.
2
You have completed the setup and installation procedures in this section.
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Section 4: General Troubleshooting
This section provides Troubleshooting procedures for this Printer for Communication Errors,
Card Feed Errors, Print Process Errors, Card Jam Errors, Encoding Errors and Diagnosing
Image Problems.
NOTE: ANY PART REPLACEMENT REFERENCES MUST BE DONE
BY FARGO AUTHORIZED DEALERS OR FARGO REPAIR
DEPARTMENT ONLY.
Safety Messages (review carefully)
Symbol
Critical Instructions for Safety purposes
Danger:
Failure to follow these installation guidelines can result in death or
serious injury.
Information that raises potential safety issues is indicated by a warning
symbol (as shown to the left).
Caution:
•
To prevent personal injury, refer to the following safety messages
before performing an operation preceded by this symbol.
•
To prevent personal injury, always remove the power cord prior to
performing repair procedures, unless otherwise specified.
•
To prevent personal injury, make sure only qualified personnel
perform these procedures.
This device is electrostatically sensitive. It may be damaged if
exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated
by a warning symbol (as shown to the left).
•
To prevent equipment or media damage, refer to the following
safety messages before performing an operation preceded by this
symbol.
•
To prevent equipment or media damage, observe all established
Electrostatic Discharge (ESD) procedures while handling cables in
or near the Circuit Board and Printhead Assemblies.
•
To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality wrist
strap grounded to avoid potential damage).
•
To prevent equipment or media damage, always remove the
Ribbon and Cards from the Printer before making any repairs,
unless otherwise specified.
•
To prevent equipment or media damage, take jewelry off of
fingers and hands, as well as thoroughly clean hands to remove oil
and debris before working on the Printer.
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Communications Errors
Resolving the Communication Errors
Symptom(s): Incorrect output, communications error on PC or Printer, stalling, no response
from Printer, no job printed, “paper out” error.
Step
1
2
Procedure
Confirm that the system meets the minimum requirements, as shown here:
•
IBM-PC or compatible.
•
Windows 2000/XP Pentium™ class 500 MHz computer with 256 MB of
RAM or higher
•
500 MB free hard disk space or higher
•
USB Port
Confirm the correct installation of the Printer Driver.
a. Close the software program and check the Printer Driver.
b. Reboot the computer.
c. Ensure the Printer Driver is installed correctly. (Note: Especially if an
obsolete Driver was recently removed.)
d. Ensure the correct setup options within the Printer Driver are selected.
e. Confirm that the Driver is current by checking at: www.fargo.com
3
Confirm the correct installation of the Flipper Table Module Assembly.
a. Reboot the computer.
b. Ensure that the Print Both Sides option in the Printer Driver is set
correctly.
c. Verify the Flipper Table Module Assembly is functioning properly by
printing out cards in a test run.
d. If you are experiencing problems, see Resolving the No Flipper Table
Module problem.
4
Determine the problem with printing from the application.
a. Print a self-test from the Printer by holding down the Pause button on
power up to ensure that the Printer (itself) is functioning properly.
b. Print the Windows test page that is located in the General tab of the
Driver.
c. Use WordPad (a Windows word processing program in the Accessories
Program Group).
1) Go to the File menu and select Page Setup.
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2) Click on the Printer button and select the Persona C30e/M30e
Card Printer.
3) Click OK and reset all four margins to zero. (Note: The WordPad
will automatically replace the values with its minimum margins.)
4) Open the program and type: “This is a Test.” then, go to File on
the menu bar and select Print.
5
Determine whether there is adequate hard Drive space.
(Note: A large volume of temporary files on the computer can cause
communications errors.)
a. Access the temporary files by following this process:
•
Search for all folders called TEMP. Once found, clear out the contents
of the folders.
•
If using Windows 2000/XP, run the System Utility - Disk Defragmenter
found in the Accessories folder of the Start Menu.
•
Use a disk cleanup utility (such as Disk Cleanup found in the System
Tools folder of the Start menu) or use a third party application.
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Print Process Errors
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Resolving a Card Not Fed Error (Cards will not feed off the Hopper)
Step
1
Procedure
Review the following information.
•
Symptom: Cards will not feed at all.
•
Printer Error State: Card is not being detected by the Card TOF Sensor
11 seconds after the initiation of a print job causing the Printer to produce
an error.
•
Driver Monitor Error Display: Unable to Feed Card
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Check the card quality / loading.
a. Remove cards from the Card Hopper.
b. Ensure that the cards are not sticking together by fanning them out and then
lining them back together in a straight deck.
c. Press the Card Hopper Load Lever down until the Card Tray locks into place.
d. Load up to 100 cards into the Hopper with the print side down.
e. Close the Card Hopper Cover to release the Card Tray.
f.
Press on the Resume button.
g. If the cards do not feed, continue to Step 3.
3
Press the Cancel Print button on the Driver Monitor Error Display Message.
4
Reboot the Printer by cycling the power.
5
Check the Card Feed Motor.
a. Remove all cards from the Hopper.
b. Press the Card Hopper Load Lever down until the Card Tray locks into place.
c. Use the Fargo Workbench Printer Utility to send a test print to the Printer.
d. Gently touch the Card Hopper Feed Roller to verify that it is turning
e. If Roller is NOT turning, continue to Step 7.
f.
6
If Roller is turning, continue to Step 6.
Check Hopper Tray Spring Tension.
a. Open Card Hopper Cover.
b. Use the Fargo Workbench Printer Utility to send a test print to the Printer.
c. When the Card Hopper Feed Roller engages, push up on the Card Hopper
Tray.
g. If the cards feed, replace the Card Hopper Lift Spring.
d. If the cards do not feed, replace the Card Hopper Feed Roller.
7
Card Hopper Feed Roller is not turning during a print job.
a. Remove the Printer rear cover.
b. Ensure that the Card Hopper Feed Motor power cable is securely connected
to J-20 on the Printers Main Board.
c. Ensure that the Card Hopper Feed Motor power cable is securely connected
to the Card Hopper Feed Motor.
d. Use the Fargo Workbench Printer Utility to send a test print to the Printer.
e. If the Card Hopper Feed Motor is not moving, continue to Step 8.
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Replace Card Hopper Feed Motor.
a. Replace the Card Hopper Feed Motor.
b. Use the Fargo Workbench Printer Utility to send a test print to the Printer.
c. If the Card Hopper Feed Motor does not turn, replace the Main Board.
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Resolving a Card Not Fed Error (Two (2) or more cards feed at the
same time)
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
Procedure
Review the following information.
•
Symptoms: Two or more cards feed at the same time causing the cards to
jam at the Card Hopper Roller. Printer is out of cards.
•
Printer Error State: Card is not being detected by card TOF Sensor 11
sec after the initiation of a print job causing the Printer to produce an error.
•
Driver Monitor Error Display: Unable to Feed Card
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Check card quality / loading.
a. Remove cards from the Card Hopper.
b. Ensure that the cards are not sticking together by fanning them out and then
lining them back together in a straight deck.
c. Press the Card Hopper Load Lever down until the Card Tray locks into place.
d. Load up to 100 cards into the Hopper with the print side down.
e. Close the Card Hopper Cover to release the Card Tray.
f.
Press on the Resume button.
g. If the cards do not feed, continue to Step 3.
3
Press the Cancel Print button on the Driver Monitor Error Display Message.
4
Reboot the Printer by cycling the power.
5
Check Card Feed TOF Sensor.
a. Remove the Printers rear cover.
b. Use a digital volt meter to place the Positive lead to pin 9 of the J-4 Main
Board connection and the negative lead to pin 12 of the J-4 Main Board
connection.
•
The blocked Sensor should read +4.99 vdc.
•
The open Sensor should read +1.5 vdc.
c. If the Card Feed TOF Sensor does not read properly, replace the Sensor.
6
Clean the Card Feed Roller.
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Resolving a Ribbon RFID Error (Ribbon RFID Antenna is Corrupted)
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
2
Procedure
Review the following information.
•
Symptom: Printer RFID Sensor does not detect a recognizable signal from
the Ribbon.
•
Printer Error State: The Ribbon tag information is corrupted or incorrect.
•
Driver Monitor Error Display: Ribbon RFID Error
Replace the Print Ribbon
a. Replace the Print Ribbon Cartridge.
b. Press on the Resume button.
c. If the error continues, replace the Printer Main Board.
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Resolving the Mag Verify Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
Procedure
Review the following information.
•
Symptom: The Printer is unable to verify encoded data.
•
Printer Error State: The Printer is unable to verify encoded data.
•
Driver Monitor Error Display: Mag Verify Error
2
Check to ensure that the cards are loaded with the Magnetic Stripe facing Up
and towards the front of the Printer.
3
a. Press on the Resume button.
b. If the error continues continue to step 4
4
Verify the Driver settings if cards are loaded properly. See the Using the
Magnetic Encoding tab (Persona C30e/M30e) procedure.
5
Verify that data is being encoded to the Magnetic Stripe.
a. Clear any Error Messages by unplugging the Printer and reapplying power.
b. Remove the failed card.
c. Use a Magnetic Stripe reader or magnetic developer spray to determine if
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data is being written to the Magnetic Stripe.
d. If data is not being written to the Magnetic Stripe,
•
Open the front cover.
•
Verify that the Magnetic Module is seated securely into the Magnetic
Module docking station.
e. If the Magnetic Module is properly seated, replace the magnetic head (as
needed). (Note: in the Parts Replacement Section.)
f.
6
If data is being written to the Magnetic Stripe, the Magnetic Offset may
need to be adjusted. See the Using the Mag Top of Form Option
procedure.
Verify that the coercivity of the cards matches the Driver Settings.
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Resolving the No Magnetic Encoder Installed Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
Procedure
Review the following information.
•
Symptom: There is not a Magnetic Encoder installed.
•
Printer Error State: A print job with Magnetic encoding was sent with no
Magnetic encoder installed in the Printer.
•
Driver Monitor Error Display: No Magnetic Encoder Installed
2
Press the Cancel Print button on the Driver Monitor Error Display Message.
3
Reboot the Printer by cycling the power.
4
Verify that the Printer has a Magnetic Encoder installed.
a. Open the front cover.
b. Verify that the Printer has a Magnetic Module installed. (Note: If the
Printer is equipped with a Magnetic Encoder Module, ensure that it is
seated securely into the Magnetic Module docking station. If the issue
persists, replace the Magnetic Module. See the Persona C30e/M30e
service manual for replacement procedures.)
5
If the Printer has no Magnetic Encoder Module, verify that the encoding data
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was sent in error, check the appropriate software user’s manual for encoding
instructions.
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Resolving the No Mag Stripe Present Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
2
Procedure
Review the following information.
•
Symptom: There is no magnetic card in the printer.
•
Printer Error State: A print job with Magnetic encoding data was sent to
the printer but the card does not have a magnetic stripe on it.
•
Driver Monitor Error Display: No Mag Strip Present
•
Verify card has magnetic stripe and it is placed in the hopper correctly.
Magnetic stripe must face UP.
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Resolving the No Smart Card Encoder Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
Procedure
Review the following information.
•
Symptom: There is not a Smart Card Encoder installed.
•
Printer Error State: A print job with Smart Card encoding was sent with no
encoder installed in the Printer.
•
Driver Monitor Error Display: No Smart Card Encoder Installed
2
Press the Cancel Print button on the Driver Monitor Error Display Message.
3
Reboot the Printer by cycling the power.
4
Verify that the Printer has a Smart Card Encoder installed.
c. Open the front cover.
d. Verify that the Printer has a Smart Card Module installed. (Note: If the
Printer is equipped with a Smart Card Encoder Module, ensure that it is
seated securely into the Module docking station. If the issue persists,
replace the Smart Card Module. See the Persona C30e/M30e service
manual for replacement procedures.)
5
If the Printer has no Smart Card Encoder Module, verify that the encoding data
was sent in error, check the appropriate software user’s manual for encoding
instructions.
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Resolving the No Prox Card Encoder Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
Procedure
Review the following information.
•
Symptom: There is not a Prox Card Encoder installed.
•
Printer Error State: A print job with Prox Card encoding was sent with no
encoder installed in the Printer.
•
Driver Monitor Error Display: No Prox Card Encoder Installed
2
Press the Cancel Print button on the Driver Monitor Error Display Message.
3
Reboot the Printer by cycling the power.
4
Verify that the Printer has a Prox Card Encoder installed.
e. Open the front cover.
f.
5
Verify that the Printer has a Prox Card Module installed. (Note: If the
Printer is equipped with a Prox Card Encoder Module, ensure that it is
seated securely into the Module docking station. If the issue persists,
replace the Prox Card Module. See the Persona C30e/M30e service
manual for replacement procedures.)
If the Printer has no Prox Card Encoder Module, verify that the encoding data
was sent in error, check the appropriate software user’s manual for encoding
instructions.
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Resolving a Ribbon Sensor Error (Ribbon Miscue) DTC400e & C30e
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer. (Note: Using the printer in direct sunlight may adversely affect the ribbon sensor
integrity.)
Step
1
2
Procedure
Review the following information.
•
Symptom: The Printer rolls through Ribbon and errors out.
•
Printer Error State: The Printer cannot find the next panel on the Ribbon.
•
Driver Monitor Error Display: Ribbon Sensor Error
Open the front cover and remove the Ribbon Cartridge.
a. Check that the Ribbon is in good condition and not wrinkled or broken.
b. If Ribbon is broke or wrinkled, repair the Ribbon and wind up the take-up
roll 4-color panels past the damaged area.
3
Press on the Resume button.
If the issue persists, continue to Step 4.
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Replace the Ribbon Cartridge.
a. Press on the Resume button.
b. If the issue persists, continue to Step 5.
5
Press the Cancel Print button on the Driver Monitor Error Display Message.
6
Reboot the Printer by cycling the power.
7
Use the Driver Calibration tab to calibrate the Ribbon Sensor. Cover the front
of the printer to block the light while calibrating this sensor.
•
8
If the issue persists, continue to Step 8.
Replace the Ribbon Sensor.
Resolving a Ribbon Break Jam Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer. (Note: Using the printer in direct sunlight may adversely affect the ribbon sensor
integrity.)
Step
1
Procedure
Review the following information.
•
Symptom: The Print Ribbon has become jammed or has broken in the
Printer.
•
Printer Error State: The Ribbon Supply Encoder Sensor has
unexpectedly stop receiving information from the Ribbon Encoder
•
Driver Monitor Error Display: Ribbon Break/Jam
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Open the front cover and remove the Ribbon Cartridge.
•
If Ribbon is broken, continue to Step 3.
•
If Ribbon is in good condition, continue to Step 6.
Adjust the print offset. See the Using the Print Top of Form Option procedure.
If the issue persists, continue to Step 4.
4
Repair the Ribbon and wind up the take-up roll 4 color panels past the
damaged area.
a. Press on the Resume button.
b. If the issue persists, continue to Step 5.
5
6
Use the Fargo Workbench Printer Utility to cycle the Printhead to ensure
proper Printhead operation.
•
If the Printhead does not cycle properly, see Resolving the Headlift Motor /
Sensor Error.
•
If the Printhead functions properly, continue to Step 6.
Replace the Ribbon Cartridge.
a. Press on the Resume button.
b. If the issue persists, continue to Step 7.
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Remove the rear cover in order to check that the Ribbon Encoder Sensor is
securely connected to the J-4 Main Board connection and to the Encoder
Sensor.
a. Press on the Resume button.
b. If the issue persists, replace the Encoder Sensor.
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Resolving a Ribbon Out Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer. (Note: Using the printer in direct sunlight may adversely affect the ribbon sensor
integrity.)
Step
1
2
Procedure
Review the following information.
•
Symptom: Printer will not print.
•
Printer Error State: The Ribbon Sensor has detected the End of Ribbon
mark.
•
Driver Monitor Error Display: Ribbon Out
Replace the Ribbon Cartridge
a. Press on the Resume button.
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Resolving a No Ribbon Installed Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
2
Procedure
Review the following information.
•
Symptom: Printer errors out as soon as it receives data from PC.
•
Printer Error State: The Printer RFID Sensor is not receiving a signal from
the Ribbon.
•
Driver Monitor Error Display: No Ribbon Installed
Verify that a Ribbon Cartridge is installed in the Printer.
a. Press on the Resume button.
b. If the issue persists, continue to Step 3.
3
4
Remove the rear cover and check that the Ribbon RFID cable is securely
connected to the Main Board (J-5) and the RFID Sensor.
•
If the connections are loose, reattach them.
•
Press on the Resume button.
•
If the connections are good or if the issue persists, continue to Step 4.
Replace the Ribbon RFID Sensor.
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Resolving a Invalid Ribbon Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
Procedure
Review the following information.
•
Symptom: Printer errors out as soon as it receives data from the PC.
•
Printer Error State: The Ribbon installed does not match the Printer
model.
•
Driver Monitor Error Display: Invalid Ribbon
2
Verify that the Ribbon Cartridge installed is designed for the correct Printer
model.
3
Press on the Resume button.
If the issue persists, continue to Step 4.
4
Remove the rear cover and check that the Ribbon RFID cable is securely
connected to the Main Board (J-5) and the RFID Sensor.
•
If the connections are loose, reattach.
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•
Press on the Resume button.
•
If the connections are good or if the issue persists, continue to Step 5.
Replace the Ribbon RFID Sensor.
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Resolving a Wrong Ribbon Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
2
Procedure
Review the following information.
•
Symptom: Printer errors out as soon as it receives data from the PC.
•
Printer Error State: The Ribbon installed does not match the Printer
Driver information.
•
Driver Monitor Error Display: Wrong Ribbon Installed
Verify the Driver settings are correct.
a. Open the Printer Control Panel from the Computer.
•
If using Windows 2000/XP, right click on the DTC400e/C30e/M30e
Card Printer and select Printing Preferences.
b. Click on the Device Option tab.
c. Click on the auto select button.
d. Check that the Ribbon type matches the Ribbon selected.
3
Press on the Resume button.
If the issue persists, continue to Step 4.
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Remove the rear cover and check that the Ribbon RFID cable is securely
connected to the Main Board (J-5) and the RFID Sensor.
•
If the connections are loose, reattach it.
•
Press on the Resume button.
•
If the connections are good or if the issue persists, continue to Step 5.
Replace the Ribbon RFID Sensor.
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Resolving a Card Jam Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
2
Procedure
Review the following information.
•
Symptom: Card is jammed.
•
Printer Error State: Card TOF Sensor is detecting no card motion.
•
Driver Monitor Error Display: Card Jam
Look for a jammed card in the Printer.
a. Open the Printer’s front cover.
b. Remove the Ribbon Cartridge from the Printer.
c. Check to see if a card is jammed in the print station of the Printer.
d. If a card is found in the print station, continue to Step 3.
e. If no card was found in the print station, continue to Step 4.
3
Clearing a jammed card.
a. If a card is jammed in the Printer, use the Cancel button and the Pause
button to move the Feed Rollers and free the card.
b. The card can then be fed out of the Printer.
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Test the Card Sensor.
a. Remove the rear cover.
b. Using a Digital Voltmeter, connect the negative lead to ground.
c. Connect the positive lead to Pin 10 of J4.
•
If blocked, the Sensor should read 4.9 to 5.5 VDC.
•
If unblocked, the Sensor should read 0.15 to 0.18 VDC.
d. If the voltages do not read correctly, replace the Sensor. (Note: Contact
an authorized repair center)
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Resolving a Card Jam (Encoder) Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
Step
2
Procedure
Review the following information.
•
Symptom: Card is jammed in the Printer Encoding Station
•
Printer Error State: Card TOF Sensor is detecting no card motion.
•
Driver Monitor Error Display: Card Jam (Encoder)
Procedure
a. Look for a jammed card in the Printer.
b. Open the Printer’s front cover.
c. Remove the Ribbon Cartridge from the Printer.
d. Check to see if a card is jammed in the encoding station of the Printer.
3
Clearing a jammed card.
a. If a card is jammed in the station, use the Forward button and/or
Reverse button to move the Feed Rollers and free the card.
b. Re-insert the ribbon and close the printer cover.
c. Press the Resume button to continue printing.
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d. To cancel the print, press the Cancel button from the Driver dialog or
Cancel the button on the Printer.
4
Test the Card Sensor.
e. Remove the rear cover.
f.
Using a Digital Voltmeter, connect the negative lead to ground.
g. Connect the positive lead to Pin 10 of J4.
•
If blocked, the Sensor should read 4.9 to 5.5 VDC.
•
If unblocked, the Sensor should read 0.15 to 0.18 VDC.
h. If the voltages do not read correctly, replace the Sensor. (Note: Contact
an authorized repair center)
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Resolving a Headlift Motor or Sensor Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
Procedure
Review the following information.
•
Symptom: The Printhead continuously cycles or does not cycle at all.
•
Printer Error State: Headlift Sensor is not detecting movement from the
Headlift Cam.
•
Driver Monitor Error Display: Headlift Error
2
Press the Cancel Print button on the Driver Monitor Error Display Message.
3
Reboot the Printer by cycling the power.
4
Cycle the Headlift Motors.
a. Use the Fargo Diagnostic utility to cycle the Printhead to ensure proper
printhead operation.
a. Verify that the Headlift Motor turns.
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b. If the Motor does not turn or jams, continue to Step 5.
5
Check the Headlift Motor Main Board Connection (J20).
a. Unplug the Printer.
b. Remove the back cover.
c. Verify that connection J20 is properly connected to the Main Board.
d. If the Motor does not turn, continue to Step 7.
6
Test the Headlift Sensor.
a. Remove the back cover.
b. Attach the positive lead from a Digital Voltmeter to Pin 1 of J9. Attach the
negative lead to the Pin 3 of J9.
•
If open, the Sensor should read 0.17 to 0.9 VDC.
•
If closed, the Sensor should read 4.9 to 5.5 VDC.
c. Replace the Sensor if the voltages do not read correctly. (Note: Contact an
authorized repair center)
d. If the Motor does turn, continue to Step 7.
7
Replace the Headlift Motor (Note: Contact an authorized repair center)
a. If the Motor does turn, continue to Step 8.
8
Replace the Main Board. (Note: Contact an authorized repair center)
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Resolving the Cover Open issue
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
2
Procedure
Review the following information.
•
Symptom: The Printer remains idle after a print job is sent.
•
Printer Error State: The front cover Sensor detects that the cover is open.
•
Driver Monitor Error Display: None
Check for debris, as follows:
a. Open the front cover and check that no debris has accumulated in the
Sensor opening. Use compressed air to clean the opening as needed.
b.
3
If the Sensor still does not work, continue to Step 3.
Check that the Sensor tab on the front cover is not damaged.
a. Open the front cover and examine the Lid Sensor tab for damage, if the
Sensor tab is damaged, replace the front cover. (Note: in the Parts
Replacement Section.)
b. If the Sensor still does not work, continue to Step 4.
4
Replace the Main Board. . (Note: Contact an authorized repair center)
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Resolving the Blank Output issues
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
2
Procedure
Review the following information.
•
Symptom: A card is ejected blank (that should be printed).
•
Printer Error State: None
•
Driver Monitor Error Display: None
Run a self-test.
a. Clear any card jams.
b. Unplug power from the Printer.
c. While holding down the Pause button, reapply power.
(Note: A self-test card will be printed.)
3
Look for an image on the Ribbon.
a. After a self-test has been run, open the front cover.
b. Remove the Print Ribbon from the Printer.
c. Visually inspect the set of panels that were last used by the Printer.
d. If an image is noticeable on the used Ribbon, continue to Step 4.
e. If an image is not noticeable on the used Ribbon, continue to Step 5.
4
Adjust the placement.
a. Reset the Printer to clear any Error Messages by removing the power and
reapplying it.
b. Open the Printer Control Panel from the Computer.
•
If using Windows 2000/XP, right click on the DTC400e/C30e/M30e
Card Printer and select Printing Preferences.
c. Click on the Calibrate tab.
d. Click on the Settings button.
e. Adjust the Image Placement Setting by +5.
f.
Click on the OK button.
g. Print a self-test.
h. After adjusting the Image Placement, if a white border appears on the
card, adjust the image placement back toward its original value in
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increments of 2 until the white edge is gone.
i.
5
If still having blank card issues, continue to Step 5.
Check the Printhead connections.
a. Remove the Printer power and USB cables.
b. Turn the Printer over to gain access to the base plate.
c. Remove the one (1) screw from the Printhead cover plate and remove the
cover plate.
d. Depress the Printhead locking tabs and remove the Printhead.
e. Check to ensure that Power and Data Cable (that connects to the
Printhead) is properly seated.
f.
Remove the Back Cover.
g. Ensure that the Printhead Power/Data Cable is properly seated on J16 on
the Main board.
h. If still having blank card issues, continue to Step 6.
6
Ensure that the proper voltage is being applied to the Printhead.
a. Remove the back cover.
b. Using a Digital Voltmeter, connect the negative lead to ground.
c. Probe Pins 1 to 5 of the Printhead power connection on J16.
d. Ensure that a voltage between 22 to 23 VDC is read on each pin.
•
If less than 22 volts is read on any of the pins, replace the Printhead.
•
If still having issue with blank cards, replace the Main Board. (Note:
Contact an authorized repair center)
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Resolving the Remove Ribbon Message (Rewriteable Job)
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
Procedure
Review the following information.
•
Symptom: An error message will be displayed when a rewriteable job is
submitted to the Printer and there is a Ribbon in the Printer.
•
Printer Error State: The error message will instruct the user to remove
the ribbon from the printer.
•
Driver Monitor Error Display: Remove Ribbon
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Flipper Table Module Assembly Problems
Resolving the No Flipper Table Module problem
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
Procedure
Review the following information.
•
Symptom: The Flipper Table Module Assembly is not functioning.
•
Printer Error State: The Printer is unable to communicate with the Flipper
Module.
•
Driver Monitor Error Display: No Flipper Module
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Resolving the Flipper Jam Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
2
Procedure
Review the following information.
•
Symptom: The Flipper Table Module is jamming.
•
Printer Error State: The Flipper Table has jammed while either aligning
itself or flipping a card.
•
Driver Monitor Error Display: Flipper Jam
Open the Printer’s Flipper Table Module Cover.
a. Clear any cards in the Flipper Table Module by using the Forward and/or
Reverse buttons located on the Printer’s Top Cover.
b. Ensure that the Flipper Table Module can rotate freely.
c. Close the Printer’s Flipper Table Module.
d. Press the Resume button on the Printer’s Top Cover to continue printing.
e. To cancel the printing, press the Cancel Print button from the Driver’s
display dialog.
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Diagnosing Image Problems
Resolving the Pixel Failure problems
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
Procedure
Review the following information.
•
Symptom: A thin line or scratch travels the entire length of the card (See
sample image below).
•
Printer Error State: None
•
Driver Monitor Error Display: None
2
Check the card stock for scratches. Replace the cards (as needed).
3
Examine the Printhead for visible damage.
4
Clean the Printhead. See the procedure Cleaning the Printhead
5
Replace the Printhead if the problem persists.
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Resolving the Card Surface Debris problems
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
Procedure
Review the following information.
•
Symptom: Prints have spots (white or colored voids) and/or dust on them
(See sample image below).
•
Printer Error State: None
•
Driver Monitor Error Display: None
2
Ensure the cards are clean and stored in a dust-free environment. Do not use
cards with embedded contaminants in the surface.
3
Clean the inside of the Printer. See Cleaning the Printer’s Interior
4
Clean the Cleaning Roller. See Cleaning the Platen and the Card Feed Rollers.
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Resolving the Incorrect Image Darkness problems
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
Procedure
Review the following information.
•
Symptom: Printed cards are too dark or too light.
•
Printer Error State: None
•
Driver Monitor Error Display: None
2
Run a self-test to ensure that the issue is not with the Driver settings.
3
Adjust the Dye-Sub Intensity setting within the Image Color tab of the Printer
Driver. See Using the Image Color tab (C30e/M30e) procedure.
4
Correct the Image Darkness. See the Using the Image Darkness Option
procedure.
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Resolving Ribbon Wrinkle problems
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
Procedure
Review the following information.
•
Symptom: Printed cards have off-colored lines or streaks on them.
•
Printer Error State: None
•
Driver Monitor Error Display: None
2
Confirm that the Printer is using the most current Driver via:
http://www.fargo.com
3
Reduce the Dye-Sub Intensity setting within the Image Color tab of the Printer
Driver. See the Using the Image Color tab (C30e/M30e).
4
Reduce the Image Darkness. See the Using the Image Darkness Option
procedure.
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Resolving the Excessive Resin printing problems
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
Procedure
Review the following information.
•
Symptom: Black resin text and barcodes appear smeared or too thick.
•
Printer Error State: None
•
Driver Monitor Error Display: None
2
Reduce the Resin Heat setting within the Image Color tab of the Printer Driver.
See the Using the Image Color tab (C30e/M30e).
3
Reduce the Image Darkness.
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Resolving the Incomplete Resin printing problems
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
Procedure
Review the following information.
•
Symptom: Black resin text and barcodes appear faded or too light.
•
Printer Error State: None
•
Driver Monitor Error Display: None
2
Increase the Resin Heat setting within the Image Color tab of the Printer
Driver.
3
Increase the Image Darkness. See the Using the Image Darkness Option
procedure.
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Resolving the Image Placement problems
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer. This procedure is used to adjust the position of the card in the Print driver and
does not change the internal settings of the Printer. See Using the Printer Calibration Utility
(Persona C30e/M30e) for instructions on changing the Printer’s internal settings.
Step
1
2
Procedure
Review the following information.
•
Symptom: Printing is cut off or is not centered on the card or a white border
appears.
•
Printer Error State: None
•
Driver Monitor Error Display: None
Verify if the Image Position option within the Calibrate tab is set correctly or
incorrectly.
a. Open the Printer Control Panel from the Computer.
•
Right click on the DTC400e/C30e/M30e Card Printer and select
Printing Preferences.
b. Click on the Calibrate tab.
c. Adjust the Vertical and/or Horizontal Image Position settings based on
where the white border is on the card.
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Verify if the Horizontal Image Position Setting is set correctly or incorrectly.
See the graphic below.
•
If the white border is on the leading edge of the card, adjust the
Horizontal value by +2.
•
If the white border is on the trailing edge of the card, adjust the
Horizontal value by -2.
a. Click on OK.
b. Run a self-test.
c. If the white border is diminished, continue the adjustment until it is gone.
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Verify if the Vertical Image Position Setting is set correctly or incorrectly. See
the graphic below.
a. Adjust the value as described below:
•
If the white border is on the top edge of the card, adjust the Vertical
value by +2.
•
If the white border is on the bottom edge of the card, adjust the Vertical
value by -2.
b. Click on OK.
c. Run a self-test.
d. If the white border is diminished, continue the adjustment until it is gone.
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Resolving the Poor Image Quality problems
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step
1
2
Procedure
Review the following information.
•
Symptom: Photos on the cards look pixilated or grainy, as shown below.
•
Printer Error State: None
•
Driver Monitor Error Display: None
Use high-resolution, 24-bit color images to always capture an image:
•
at a 24-bit color setting
•
at 300 dpi
•
at the same size that it will be printed on the card, as captured either with a
scanner or with a digital camera
If a small or low-resolution image is stretched or blown up, a pixilated or grainy
effect will occur when printing, as shown below (rightside).
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Running the Self Test
Perform a self-test after (a) an initial setup of the Printer, (b) a calibration procedure has
been conducted or (c) a part has been replaced to check for proper Printer operation.
Step
1
Procedure
Verify that a full-color or Premium Resin Ribbon Cartridge is installed and that
cards are properly loaded.
Caution: If the power is ON, disconnect the Power Cable from the
Printer’s rear panel.
2
Press and hold the Pause/Resume button.
3
While holding down the Pause/Resume button, plug the power cable back into
the Printer.
4
•
Full Color Ribbon Cartridge installed: The Printer will print a 3-color
process gray scale on the front of the card. The overlay pass is not printed
during the Self-test. (See Display A & B below)
•
Premium Resin Ribbon Cartridge installed: The Printer will print a
single color gray scale on the front of the card.
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Running the Standard Self Test Print
Display A: Full Color Test Print DTC400e & C30e
Display B: Test Print M30e
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Running the Magnetic Self Test (HiCo Only)
Perform a self-test after (a) an initial setup of the Printer, (b) a calibration procedure has
been conducted or (c) a part has been replaced to check for proper Printer operation.
Step
1
Procedure
Remove Ribbon Cartridge from the Printer and close the front cover
Caution: If the power is ON, disconnect the Power Cable from the
Printer’s rear panel.
2
Press and hold the Pause/Resume button.
3
While holding down the Pause/Resume button, plug the power cable back into the
Printer.
4
The Printer will Encode magnetic information on all 3 magnetic tracks.
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Section 5: Ethernet Option
Introduction
DTC400e Persona C30e
The Ethernet option includes the Ethernet port and the internal Printer Server.
•
Printer Management: The Printer Driver provides bi-directional status information so
you can monitor and manage the Printer just as you would any other networked Printer.
•
Compatibility: The Ethernet option provides compatibility with TCP/IP and 802.3
Ethernet protocols with an IEEE 802.3 10/100Base-T Ethernet female RJ45 connector.
•
Application: With the Ethernet Option properly installed and configured, these printers
are able to print in the same manner as a printer directly connected to the PC via a USB
interface.
Technical Specification - Ethernet Option
Here are the system requirements for Ethernet.
Caution: For safety purposes, Ethernet is not intended for a direct connection
outside of the building.
Function
Requirement
Network
An IEEE 802.3 10/100 Base-T Ethernet network is required.
Printer
A Printer with the Ethernet option installed is required.
Printer
Configuration
Since TCP/IP is used for the network communication, the Printer
must be configured with an IP address and a subnet mask (before it
can be seen on the network).
An additional network setting for the Default Gateway can also be
configured, which allows communication across the subnets.
Host Computer
A PC running Windows 2000 / XP / Server 2003 connected to the
network is required.
Host Printer
Driver
The host PC must have installed the correct Printer Driver with
Ethernet support. (Note: This Driver must be configured for printing
to the IP address of the Printer.)
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Functional Specification - Ethernet Option
The Ethernet option includes these features.
Feature
Description
Simultaneous
Printing
Provides the ability to simultaneously print from multiple PCs to
the network printer.
Printer Feedback
Provides status information from the network Printer to the PC.
Web Pages
Provides easy Printer configuration with any web browser.
Log Messages
Provides logging of usage and error events via e-mail, UDP or
TCP/IP.
Password Security
Provides security with passwords and configurable User
permission levels.
Telnet
Provides a Telnet command line interpreter for Printer
configuration.
SNMP
Provides an SNMP agent that supports MIB-II.
Upgrades
Provides support for Firmware upgrades over the network.
Troubleshooting
Provides a Ping client for network troubleshooting.
IP Tracer
Provides a utility (IP Tracer) used to find Printers with Ethernet
connection on a local network. (Note: This utility is included on
the CD-ROM )
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Network Services - Overview
The Ethernet option provides the services described in this section. (Note: Other additional
services include a Ping client, address assignment and Printer discovery functions.)
Reviewing the Print Server
The Print Server provides printing services in the same manner as a printer connected
directly to a USB interface except that the Printer is connected through the local area
network to the client PC. The Print Server must be properly configured in order to provide
this printing capability.
•
The Print Server is capable of queuing up to eight (8) client PCs while printing.
Communications between each PC and the Ethernet-enabled Printer are implemented
over a bi-directional TCP/IP interface.
•
All clients are able to send print jobs to the Printer and monitor Printer jobs and errors
with the standard Windows printing system using the Printer Driver installed on their
local PC.
In this way, the User knows whether or not a print job has been successful. Also, the User
knows what problems have been encountered while processing the print job. Printing using
Ethernet works in a manner similar to the USB-connected PC/printer.
Reviewing the Web Page Server
An HTTP service serves web pages that provide an interface through which to configure and
monitor the Printer. (Note: Users may also monitor all print jobs that have been sent to the
Printer from any client PC.)
Reviewing the Network Management Interface
The Ethernet-enabled Printer operates as an SNMP agent to allow central administrators to
monitor and configure the network interface and the Printer. (Note: A standard host MIB-II is
implemented to maximize the utility of the Printer on the network.)
Reviewing the Telnet Server
The Ethernet interface has a command line interpreter. (Note: The User can connect to the
Printer using a Telnet session on their PC, issue commands to the Printer and receive
response from the Printer.)
The Telnet commands are primarily used for network administration, and they will not be
used by most Users. (Note: These commands will query the state of the Printer and
configure various settings for the Printer. These include network settings, logging setting,
User names and User passwords.)
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Network Management Interface
The SNMP interface is described below.
Interface
Description
SNMP
•
The Ethernet interface is a fully-manageable SNMP agent that supports
MIB-II.
•
The Ethernet interface is MIB II compliant, allowing SNMP managers to
monitor protocol, network and routing statistics.
Telnet Command Line Interface
Initiating a Telnet Session
This procedure shows how to initiate a Telnet session from a PC in order to access the
Telnet services provided by the Printer. Follow these instructions to issue Telnet commands.
See the next section for related Ethernet Printer Troubleshooting procedures.
Step
Description
1
Identify the IP address of your Printer.
2
Initiate a Telnet session from a DOS window on your PC. At the DOS prompt,
enter telnet [IP Address]
Example: C:\>telnet 192.168.11.12
3
•
All Telnet responses from the Printer will then be displayed in the
Telnet session on the PC.
•
All commands entered will be sent to the Telnet client in the Printer.
Enter help or ? to get an on-window list of supported Telnet commands.
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Reviewing the Telnet Command Table
The following table describes available Telnet commands. (Note: You can enter partial fullword commands: the Printer will respond with additional help. For example, you can enter
list, and the Printer will respond with all subcommands to the list command.)
Telnet Command
Command Purpose
Command Format
?
Display help for Telnet
commands.
?
help
reset
Reset the Ethernet interface for
the Printer/Encoder.
ping <IPADDR>
ping
Send a ping command to another
IP address as a test of the
Ethernet interface.
all
Display all information about this
Printer.
list all
diff
Display all differences between
current and stored network
settings.
list diff
uptime
Display how long since the
interface was last reset.
list uptime
sysinfo
Display information about the
Printer (i.e., model, label, contact,
location, Firmware version and
date, and serial number).
list sysinfo
ribbon
Display information about the
installed Ribbon in the Printer.
list ribbon
net
Display information about the
current network settings of the
Ethernet interface.
list net
list
reset
stored
net
Display information about the
stored network settings of the
Ethernet interface.
list stored net
default
net
Display information about the
default network settings of the
Ethernet interface.
list default net
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Telnet Command
set
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Command Purpose
Command Format
user
Display information about the
defined User names and their type
(root or guest privileges).
list user
lpq
Display information about print
jobs and their settings.
list lpq
printer
Display information about the
Printer (i.e., model number,
Firmware version and serial
number).
list printer
printer
sm
Display information about the
secure mark settings of the
Printer.
list printer sm
sysinf
o
cont
act
Set the contact string.
set sysinfo label
[<STRING>]
locat
ion
Set the location string.
set sysinfo location
[<STRING>]
label
Set the label string.
set sysinfo label
[<STRING>]
from
Set all strings from default or
current settings.
set sysinfo from
default|current
nam
e
Change the name of a system log
path
set syslog <LOG_NAME>
name <NEW_NAME>
type
Change the type of a system log
path. This starts or stops logging
on start of jobs or on faults.
set syslog <LOG_NAME>
type [[-]job] [[-]pfault]
dest
Change the destination of a
system log path. This may be set
to none, e-mail, udp or tcp.
set syslog <LOG_NAME>
dest none|email|udp|tcp
emai
l
Change the e-mail address for email notification for a system log
path. It must specify a valid e-mail
address.
set syslog <LOG_NAME>
email <EMAIL>
udp
Specify the IP address of the UDP
system logging program.
set syslog <LOG_NAME>
udp <IPADDRESS>
syslog
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Telnet Command
set
user
Fargo Electronics, Inc.
Command Purpose
Command Format
from
Restore system log path settings
from the default or current
settings.
set syslog from
default|current
add
Add a new User definition.
set user add <NAME>
Up to four (4) Users may be
defined.
del
Delete a User definition.
set user del <NAME>
pass
wd
Define a new password for a User.
set user passwd <NAME>
[<PASSWORD>]
type
Specify a User as root or guest.
set user type <NAME>
root|guest
Only root Users have
administrative rights to change
network interface settings.
from
store
net
Restore User setting from default
or stored settings.
set user from
default|stored
addr
Store a new IP address.
store net addr
<ADDRESS>
mask
Store a new address mask.
store net mask <MASK>
gateway
Store a new default gateway.
store net gateway
<ADDRESS>
dns
Store a new DNS server
address.
store net dns <ADDRESS>
domain
Store a new DNS domain
suffix.
store net domain
<STRING>
opts
Enable or disable automatic
address assignment using
DHCP. Static (nonautomatic) addresses will
come from the stored or
default settings, depending
on the other settings.
To enable automatic
address assignment:
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store net opts dhcp
To disable automatic
address assignment:
store net opts -dhcp
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Telnet Command
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Command Purpose
Command Format
from
Restore the network settings
from either the default
settings or the current
settings.
store net from
default|current
mode
Specify the Ethernet
interface mode as:
automatic, full or half duplex;
10 or 100 mHz.
store ifc mode
auto|10half|10full|100half|1
00full
from
Set the Ethernet mode
settings from the default or
current settings.
store ifc from
default|current
save
Save all current settings as
the stored settings in the
permanent memory.
save
load
Take the settings from the
stored memory and make
them the current settings.
load
lpstat
Display information about
the Printer status.
lpstat
ifc
This includes the status and
device response.
See the Printer web page
description.
cancel
Cancel a specific print job
from the print queue.
cancel 10
quit
Stop the current Telnet
session.
quit
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Ethernet Printer Troubleshooting Procedures
If you are having trouble connecting to your Ethernet Printer or printing to it, you should go
through each of the following procedures.
Step
Procedure
1
Follow the Verifying the Printer Connection procedure. See below.
2
Follow the Verifying the Printer IP address procedure.
3
Follow the Verifying that your PC can access the Printer using the ping
command procedure.
4
Verify that you are choosing the correct Printer Driver. (Note: The Driver
must match the model of the Printer.)
5
Verify that the port configuration of the PC Printer Driver is set to
communicate to the Printer over the correct IP address.
See Reviewing Frequently-asked Questions.
6
Follow the Printing a test page procedure.
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Verifying the Printer Connection
Step
Procedure
1
Ensure that your Printer has a valid network connection.
3
Verify that the Printer has both LEDs blinking on and off with network activity.
3
If the LEDs do not indicate connection, verify the network connection with
another device.
4
If the connection is OK, then something may be wrong with the Ethernet
option installation. See the Ethernet Setup and Printer Driver Installation
procedure.
Verifying the Printer IP address
Step
1
2
Procedure
Check for a valid IP address (0.0.0.0 in not valid).
•
If the IP address is valid, go to step 4 (below).
•
If the IP address is not valid, go to step 2 (below).
If your network is using DHCP, then:
•
Use IP-Tracer to verify that the Printer has not been configured to use a
static address.
(Note: This guideline applies unless you have a known, unused static IP
address assigned to this Printer.)
3
If you are using a static IP address, then:
•
Verify that there is no other device using the same address by removing
your Printer and ping to the desired address.
If any device responds, then you must find a different available IP address.
4
If the Printer reports an IP address, then:
•
Verify that it matches subnet of the network where it is connected.
If your Printer has DHCP disabled, then:
•
The static IP address may have been previously set for a different
subnet.
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Verify that the PC can access the Printer using the ping command
Step
1
Procedure
Follow these instructions to issue a ping command to the Printer:
At a DOS prompt, enter ping [IP Address]
Example: C:\>ping 210.1.10.240
•
If the ping response is successful, move on to the next troubleshooting
procedure. See Display A below.
•
If the ping response is not successful, continue to step 2 of this
procedure. See Display B below.
Display A - Example of sending a ping to the Printer with a successful response
Display B - Example of ping timeout to an invalid IP address
2
Verify that the PC and the Printer are connected to the same network.
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You may be on different subnets of your network and some of the network
settings for the Printer are not correct. See your network administrator about
this.
(Note: The subnet mask must be the same as other devices on the network,
and that the unique IP address is part of the network specified by the subnet
mask.)
Printing a test page
Step
1
Procedure
Try printing a test page from the Printer Driver properties window.
a. Open the Printer Driver properties window.
b. Select Start -> Settings -> Printers and Faxes -> [your Printer Driver
name (i.e., DTC400e or C30e Card Printer)] -> Properties.
c. Ensure that the printing preferences are set correctly for the Ribbon
installed in your Printer.
d. Then select the Print Test page button. See the next section.
2
If you cannot print a test page, then consider the following:
•
There may be an error at the Printer.
•
There may be a job in the Windows print queue which has stalled.
•
The Printer may be paused or set to operate offline in the Windows print
queue.
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Reviewing Frequently-asked Questions
Question
Answer
How do I know if my
Printer has the Ethernet
option installed?
If your Printer has the RJ45 connector installed on the
back of the Printer, then it has this Ethernet option
installed.
Can my non-Ethernetenabled Printer be
upgraded to have an
Ethernet interface?
No.
What PC operating
systems work with my
Ethernet Printer?
The Windows 2000/ XP/ Server 2003 operating systems
work with your Ethernet Printer.
How do I connect my
Printer to my network?
You can connect from the RJ45 network connection on the
back of your Printer to an available connection on your
network (not directly to your PC).
You can use a good CAT-5 or better cable to make this
connection.
How can I find the MAC
address of my Ethernet
Printer?
If you know the IP address of your Printer, you can access
this through the home web page of the Print Server.
OR
If you do not know the IP address or the Printer does not
work with a usable IP address, then the MAC Address can
be found using the IP Tracer tool.
How can I find the IP
address of my Ethernet
Printer?
See Verifying the Printer IP address.
Can I print from my PC to
multiple Ethernet Printers?
Yes. Use the Windows “Add Printer Wizard” to create a
new printer instance for the additional printer. This may
require adding a new “Remote TCP/IP Card Printer Port”
configured to communicate to the new printer at the proper
IP address. See the appropriate Windows documentation
for additional help.
Can multiple PC’s print to
my Ethernet Printer?
Yes. Each PC must have the Printer Driver software
installed for the specific Fargo Ethernet-enabled Printer
and connect to the intended Printer, using the correct IP
address.
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Question
Answer
Can I print from my PC to
an Ethernet Printer on a
different network segment?
Yes. If you know the IP address of the Printer on any
segment of your network, you will be able to print to it.
Can I use IP Tracer to
locate Printers on a
different network segment?
No. The IP Tracer can only locate Printers located in the
same network segment (as the PC running IP Tracer).
How do I upgrade the
Printer Firmware in my
Ethernet-enabled Printer?
This is done in the same manner as a USB connected
Printer. The PC doing the upgrade must have a Driver
installed for the Fargo Printer to be upgraded.
Follow this procedure.
1. Run the Fargo Workbench Printer Utility from the start
menu: Go to the Start -> Programs -> Fargo -> Fargo
Workbench Printer Utility -> Fargo Workbench.
2. Select the Fargo Printer to upgrade from the dropdown box.
3. Go to the Firmware Updates tab.
4. If you need to download the update file from the
Internet, select the Download Firmware button.
5. Choose the update file with the Select Firmware
button.
6. Put your Printer into the upgrade mode. See the
instructions for your specific Fargo Printer.
7. Select the Send Firmware button.
What is the default User
name and password for
the Printer?
What if I lose the password
for my Printer or it is not
accepted?
The default passwords are blank (i.e., an empty string).
•
The default Users are as follows: root as the
administrative User and guest as a non-administrative
User.
•
The Printer supports four (4) Users.
Factory default settings will be restored to the Printer if
power is applied to the Printer with Dipswitch 1 in the ON
position and Dipswitch 2 in the OFF position.
(Note: This will reset all Print Server settings, which
includes static network settings, user configurations and
user passwords.)
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Question
What should I do if the IP
address of my Printer is
being changed by my
network?
Answer
Follow this procedure:
1. Contact your network administrator. Ask that your
current IP address be reserved or ask that they
provide a specific IP address that you can use to
configure the Ethernet interface.
OR
2. Choose an IP address that you know will not be used
by any other PC, server or network device. Use those
settings to configure your Printer with static network
settings.
(Caution: Do not do this unless you know that these
settings will always be available.)
How do I reconfigure my
PC Printer Driver to
connect to a different
Printer or different IP
address?
Use the Windows “Add Printer Wizard” to create a printer
instance to communicate to the printer at the new IP
address.
This may require adding a new “Remote TCP/IP Card
Printer Port” configured to communicate to the printer at
the proper IP address.
See the appropriate Windows documentation for additional
help.
How can I verify/change
what IP address my
installed Printer Driver is
expecting to find my
Printer?
Follow this procedure.
1. Open the Printer Driver properties window.
2. Select Start -> Settings -> Printers and Faxes ->
[your Printer Driver] -> Properties.
3. From the Ports tab, select Configure Port. The Host
name will indicate IP address of the connected Printer.
(Note: If this does not match your Printer’s IP
address, you can change it from this window.)
4. Enter the correct IP address.
5. Select OK.
6. Select Apply.
7. Select Close.
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Question
How do I configure my
Printer’s IP settings?
Answer
By default, the Printer is configured for dynamic IP
address assignment. That is, it will try to get its IP address
and other settings from your network. If it is given valid
network settings, it will use them.
OR
You can choose to configure the Printer, using a static IP
address and network settings. (Note: This can be entered
using the Network web page of the Printer or the IP Tracer
program.)
How do I choose a static
IP address for my Ethernet
Printer?
You can use the web pages if you know the current IP
address.
OR
You can use the IP Tracer tool, which allows you to find
Printers and specify their addresses.
(Note: You can save static addresses. However, they are
not used until you reconfigure the Printer to use those
static addresses and reboot the Printer.)
How do I set the Printer to
work with a static IP
address?
You can use the web pages if you know the current IP
address.
•
Select the Use the following IP address button on
the Network web page.
OR
•
Use the IP Tracer tool, which allows you to find
Printers and specify their addresses.
What do the LEDs by the
Ethernet connection on the
back of the Printer
indicate?
The LEDs indicates network activity.
How do I print a test page
from Windows to verify the
Ethernet configuration of
the Printer and Printer
Driver?
Follow this procedure.
1. Open the Printer Driver properties window.
2. Select Start -> Settings -> Printers and Faxes -> [your
Printer Driver name (i.e., DTC400e or C30eCard
Printer)] -> Properties.
3. Ensure that the printing preferences are set correctly
for the Ribbon installed in your Printer. Then select the
Print Test page button.
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Glossary of Terms
Term
Purpose
MAC (Media
Access
Control)
The unique numeric value address associated with a network device that
gives the device a unique identity. This address is assigned by the device
manufacturer to ensure its uniqueness.
TCP
The Network protocol that allows reliable network communications
(Transmission between devices.
Control
Protocol)
IP (Internet
Protocol)
The Network protocol that identifies devices and messages by addresses
so that communications can occur between devices on different local
networks.
TCP/IP
Network communications using TCP and IP protocols.
ICMP
(Internet
Control
Message
Protocol)
The Basic message protocol for the internet.
DHCP
(Dynamic
Host
Configuration
Protocol)
The protocol used by a network to automatically assign network settings
to connected devices so that they will work together.
DNS (Domain
Name
System)
Defines the Network protocol that allows devices to find IP addresses
from a network name server.
DNS Server
Address
This is the address of the server that provides the translation from a
descriptive name to an IP address.
DNS Domain
Suffix
This is the suffix to be added to the domain name make a complete
name.
SNMP
(Simple
Network
Management
Protocol)
This is protocol for the network management services. This protocol
provides a means for network compliant devices, called agents, to store
data about themselves in Management Information Bases (MIBs) and
return this data to the SNMP requesters.
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Term
Purpose
MIB
(Management
Information
Base)
A formal description of the way an agent can be accessed using SNMP
and the functions that can be managed.
Network
Settings
The basic network parameters needed to configure the network
interface. (Note: These include the IP Address, the Subnet Mask, the
Default Gateway, the DNS Server Address and the DNS Domain
Suffix.)
IP addresses
Specifies the current IP addresses that are 32-bit values that are
normally expresses in dotted-quad format. (Note: This address must
not be the same as another device on the same local network.)
Subnet mask
Specifies a 32-bit value that routers use to send a message to the
correct subnet.
Default
gateway
Specifies the address of the router (in a network using subnets) that
forwards traffic to a destination outside of the subnet of the transmitting
device.
Telnet
This is a common terminal emulation program that allows a User to
send commands to a TCP/IP connected device and receive the
responses.
UDP (User
Datagram
Protocol)
Defines a protocol for sending and receiving messages on a network.
Syslog
The standard method for logging system events.
Root User
A User with administrative rights to change any Printer settings.
Guest User
A User without rights to change Printer settings.
Ping
A common utility or command that sends a message to network devices
asking for a return message. (Note: This is used to diagnose if the
device is on the network or to troubleshoot the connection.)
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Section 6: Printer Adjustments
See this section for printer adjustments.
Safety Messages (review carefully)
Symbol
Critical Instructions for Safety purposes
Danger:
Failure to follow these installation guidelines can result in death or
serious injury.
Information that raises potential safety issues is indicated by a warning
symbol (as shown to the left).
Caution:
•
To prevent personal injury, refer to the following safety messages
before performing an operation preceded by this symbol.
•
To prevent personal injury, always remove the power cord prior to
performing repair procedures, unless otherwise specified.
•
To prevent personal injury, make sure only qualified personnel
perform these procedures.
This device is electrostatically sensitive. It may be damaged if
exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated
by a warning symbol (as shown to the left).
•
To prevent equipment or media damage, refer to the following
safety messages before performing an operation preceded by this
symbol.
•
To prevent equipment or media damage, observe all established
Electrostatic Discharge (ESD) procedures while handling cables in
or near the Circuit Board and Printhead Assemblies.
•
To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality wrist
strap grounded to avoid potential damage).
•
To prevent equipment or media damage, always remove the
Ribbon and Cards from the Printer before making any repairs,
unless otherwise specified.
•
To prevent equipment or media damage, take jewelry off of
fingers and hands, as well as thoroughly clean hands to remove oil
and debris before working on the Printer.
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DTC400e/C30e/M30e Print Driver Options
The window title reflects the C30e Printer Driver in use as shown in this section.
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Using the Card tab (DTC400e/C30e/M30e)
Adjusting the Card Size Option
Step
1
Description
Click inches or mm to choose the desired unit of measurement.
(Note No.1: When designing a card format, always set the card size or page
size within the card design program to the exact dimensions of a CR-79 or
CR-80 card.)
(Note No.2: The Card Size indicates that the Printer accepts standard,
credit card size CR-80 (ISO ID-1) cards or CR-79 sized cards. The
dimensions of the total print area for this card size appear in the Print Width:
and Print Length: areas, as shown below.)
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Adjusting the Orientation Option
Step
1
Description
Select Portrait to cause the card to print in a vertical orientation.
OR
Select Landscape to cause the card to print in a horizontal orientation.
(Note: An icon illustrating a printed card helps represent the difference
between the two.)
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Selecting the number of copies
Step
1
Description
Select the number of copies by clicking on the UP or DOWN arrows, as
shown below.
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Using the Diagnostics button under the Card tab
Step
1
Description
Click Diagnostics to bring up the Fargo Workbench Printer Utility window.
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Using the Clean Printer Option
Step
Description
1
Click Clean Printer to display the Clean Printer Utility window.
2
Remove all cards from the Card Hopper and close the Hopper door.
3
Open the Front Cover and remove the Ribbon Cartridge.
4
Remove the paper backing from both sides of the Cleaning Card.
5
Place the Cleaning card into the Single Feed Slot.
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6
Click Clean. (Note: The Printer will begin to feed the cleaning card through
the card path.)
7
Reinsert the print Ribbon and cards after the cleaning procedure has
completed.
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Using the Test Print button
Step
1
2
Description
Click Test Print to send a simple self-test print to the DTC400e or C30e
Printer.
•
Ensure that an YMCKO Ribbon is installed.
•
Ensure that the computer is effectively communicating with the Printer
and that the Printer is functioning properly.
•
Ensure that an YMCKOK Ribbon is installed in order for a
DTC400e/C30e Card Printer with a Flipper Table Module to print a dualsided image.
Click Test Print to send a simple self-test print to the M30e Printer.
•
Ensure that the Ribbon is installed for M30e
•
Ensure that the computer is effectively communicating with the Printer
and that the Printer is functioning properly.
Ensure that the Ribbon is installed in order for a M30e Card Printer with a
Flipper Table Module to print a dual-sided image.
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Using the About button
Step
1
Description
Click About to open a dialog box containing the copyright and version, date
code information about this Printer Driver software.
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Using the Device Options tab (DTC400e/C30e or M30e)
The DTC400e/C30e window with the Device Options tab is displayed below.
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The M30e window with the Device Options tab is displayed below.
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Adjusting the Ribbon Type option
Use the Ribbon Type option to select Print Ribbons for DTC400e/C30e.
Step
1
Description
Adjust to match the Ribbon Type selection with the Ribbon Type already
loaded in the Printer.
•
YMCKO: Yellow, Magenta, Cyan, Resin Black, Overlay
OR
•
YMCKO: Yellow, Magenta, Cyan, Resin Black, Overlay/Half Panel
OR
•
YMCKOK: Yellow, Magenta, Cyan, Resin Black, Overlay, Resin Black
OR
•
KO Resin: Black, Overlay
OR
•
K: Standard or Premium Resin
OR
•
Colored Resin: Colored Resin is available in Red, Blue, Green or White
OR
•
Metallic Resin: Metallic Resin is available in Gold or Silver
OR
•
YMCFKO: Yellow, Magenta, Cyan, Fluorescing, Resin Black, Overlay
(DTC400e only)
OR
•
YMCFKOK: Yellow, Magenta, Cyan, Fluorescing, Resin Black, Overlay,
Resin Black (DTC400e only)
OR
•
NONE- Re-Writable
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Use the Ribbon Type option to select Print Ribbons for the M30e.
Step
1
Description
Select the appropriate Ribbon for the type of Print Ribbon in use.
•
K – Standard Resin
•
K – Premium Resin
•
Colored Resin
•
Metallic Resin
•
KO – Premium Resin/Overlay
•
BO – Dye-sub Black/Overlay
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Selecting the Auto Ribbon Select option
Step
Description
1
Click Auto Ribbon Select to verify that the Ribbon type selected matches the
Ribbon installed in the Printer. (Note: The Printer Driver will change the Ribbon
type to the correct setting or validate. It will also display a dialog that it has
changed the current setting or that the current Ribbon type is correct.)
2
Click Test Print to send a simple self-test print to the DTC400e/C30ePrinter.
•
Ensure that an YMCKO Ribbon is installed.
•
Ensure that the computer is effectively communicating with the Printer and
that the Printer is functioning properly.
Ensure that an YMCKOK Ribbon is installed in order for a DTC400e/C30e
Card Printer with a Flipper Table Module to print a dual-sided image.
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Click Test Print to send a simple self-test print to the M30e Printer.
•
Ensure that the Premium Resin Ribbon is installed for M30e
•
Ensure that the computer is effectively communicating with the Printer and
that the Printer is functioning properly.
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Changing the Color Profile Selection for the DTC400e/C30e
Step
1
Procedure
a. From your computer’s startup menu, select Settings > Printers and Faxes
(Windows XP) or Settings > Printers (Windows 2000).
b. Double click on the DTC400e/C30e Card Printer under the Printers
window.
c. Select Properties under the Printer drop-down menu. (Note: This will
bring up the DTC400e/C30e Card Printer Properties window, as shown on
the next page.)
2
Click the Color Management tab.
3
Click Manual.
4
Click DTC400e/C30e CLR_E for improved color matching. (Note: This color
profile has better screen to printer matching.)
OR
Click DTC400e/C30e CLR_O if you already have an existing base of cards
using this color profile, and you want to maintain the same color matching.
(Note: If the DTC400e/C30e CLR_O color profile is not listed, it can be added
by clicking Add and browsing to Program Files\Fargo\Printer Driver Software\
DTC400e/C30e Driver Files and selecting DTC400e/C30e CLR_O.icm.)
5
Click Set as Default.
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Adjusting the Color Matching option
Use the Color Matching dropdown menu to choose the color matching options which best
fits the print job requirements.
Step
1
Description
Select None for print speed versus print color or for use of third party color
matching software.
OR
Select Algebraic (a) for the Printer Driver to make very simple, yet fast, color
balance adjustments; (b) for more natural looking images without actually
utilizing any specific color matching; or (c) for customized, printed coloring of
the cards through the Image Color tab.
OR
Select Monitor for the Printer Driver to make color corrections similar to the
Algebraic option but through a more complex color matching algorithm.
OR
Select System Color Management for Windows to make color corrections.
This provides a closer match to the sRGB color specifications. (Note: This
option shifts colors to a different color model so the colors in the image will
more closely match how they appear on the monitor.)
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Adjusting for the Resin Dither
Select the appropriate dither method according to the type of image to be printed. This option
affects objects printed with a resin-only print Ribbon.
Step
1
Procedure
Select Optimized for Photo when printing photo quality images with resin.
OR
Select Optimized for Graphics when printing drawings and graphics (e.g.,
clipart, logos, etc.) with resin.
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Using the Print Both Sides option
Use this option to automatically print on both the front and back of a card.
Step
Procedure
1
Select this option in conjunction with any application program that supports a
multiple-page document with duplex printing. (Note: The program must be able
to send down two or more separate pages to be printed within the same
document.)
2
•
Page 1 will be transferred to the front side of the card.
•
Page 2 will be transferred to the backside of the card.
(Note: The Printer Driver will always place all odd numbered pages on the front
side of the card and all even numbered pages on the back side with this option
selected. If an odd number of pages are printed to the Driver while this option is
selected, then the Printer will print an additional blank side, and transfer it to the
card.)
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Using the Split 1 Set of Ribbon Panels option
Use this option to provide the most economical means of printing a dual-sided card since a
single set of Ribbon Panels will be split to print both the front and backsides of a card.
Step
1
Procedure
Select this option to automatically print full-color on the front of a card and resin
black on the back of a card (using either of the Full-color YMCKO or YMCKOK
Print Ribbons).
•
If using the YMCKO Ribbon type, the front of the card is printed with the
Ribbon's YMC Panels and the back is printed with the K Panel, and the O
Panel is printed on the front.
•
If using the YMCKOK Ribbon type, the front of the card is printed with the
YMCKO Panels and the back is printed with the second K Panel.
(Note #1: This option is automatically enabled when the YMCKOK Ribbon type
is selected.)
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Using the Print Back Side First option
Step
1
Procedure
Select this option:
•
If you need to print the first page of a two-page document on the
backside of the card.
OR
•
If you need to print the resin black on the chip-side of the Smartcard.
The second page of the document will be printed on the front side of the
card.
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Using the Print Back Side Only option
Use this option to print only onto the backside of cards.
Step
1
Procedure
Select this option to print only onto the back of a card. (Note: Load the cards
in the standard manner.)
•
When this option is selected, the Print Both Sides option is
automatically disabled.
•
When attempting to print a two-page document (if Print Back Side Only
is selected), the first page of the document will print on the backside of
the card.
•
The second page of the document will then be printed on the back of a
second card.
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Using the Rotate Front 180 Degrees or Rotate Back 180 Degrees
options
Use this option to change the position of the printed image in relation to the location of a
card's Magnetic Stripe or smart chip.
Step
1
Procedure
Select Rotate Front 180 Degrees to rotate the image on the front of the card
by 180 degrees when printed.
OR
Select the Rotate Back 180 Degrees to rotate the image on the back of the
card by 180 degrees when printed.
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Using the Disable Printing option
Use this option to disable the printing capabilities of the Printer. (Note: This option still
allows the Printer to encode cards.)
Step
1
Description
Select Disable Printing to encode or re-encode cards to save time and avoid
the use of printing supplies. (Note: When this option is selected, no print data
will be sent to the Printer. All encoding instructions will be sent according to
how they are configured within the software.)
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Using the Image Color tab (DTC400e/C30e/M30e)
Step
Procedure
1
Select Algebraic and then use this option to control the Contrast and Gamma
of the printed image, as well as the individual color balance of Yellow, Magenta
and Cyan. (Note: In most cases, the default settings of these options will
suffice.)
2
Control the overall darkness and lightness of the printed image by adjusting the
Dye-Sub Intensity slider.
•
Move the slide to the left to cause less heat to be used in the printing
process, thus generating a lighter print.
•
Move the slide to the right to cause more heat to be used, thus generating a
darker print. (Note: This slide only affects those images printed with dyesublimation Ribbon panels (YMC).)
C30e
M30e
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Using the Resin Heat (K) option (Front and Back)
Use this option to control the amount of heat the Printer uses when printing with the resin
black panel(s) of a full-color Ribbon or when printing with a resin-only Ribbon by adjusting
the Resin Heat slide.
Step
1
Procedure
Adjust the Resin Heat, Front (K) or the Resin Head, Back (K) as needed.
•
Move the slide to the left to cause less heat to be used in the printing
process, causing resin images to be lighter or less saturated.
OR
•
Move the slide to the right to (a) cause more heat to be used or (b) cause
the resin image to be darker or more saturated.
(Note: This control can be helpful for fine-tuning the transfer of resin text
and bar codes.)
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Using the Overlay Heat (O) option
Use this option to control the amount of heat the Printer uses when printing with the overlay
panel of a Ribbon. (Note: This control can be helpful for fine-tuning the transfer of overlay
onto the card.)
Step
1
Procedure
Move the slide to the left to cause less heat to be used in the printing
process. (Note: Certain card types may need additional heat for better
transfer of the overlay material.)
OR
Move the slide to the right to cause more heat to be used.
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Using the Color Matching option and Default button
Step
1
Procedure
To return all options to their factory settings, click Default.
DTDC400e/C30e
M30e
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Using the Calibrate tab (DTC400e/C30e/M30e)
Use the Calibrate tab to (a) control the position of the printable area in relation to the card,
(b) calibrate Sensors and (c) adjust the internal Printer settings that are customized for every
Printer and saved directly within the Printer's memory.
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Using the Image Position Controls
Use the Image Position controls to adjust the position of the overall print area to be
precisely centered on a card.
Step
1
Procedure
Click the Vertical and Horizontal adjustment arrows to adjust the Image
Position values.
•
When adjusting these values, keep in mind that the card always remain in
the same position while moving through the Printer, regardless of image
orientation.
•
To illustrate this, the card illustration shown in the Image Position box will
flip and rotate according to the Portrait, Landscape or Rotate 180
Degrees selection.
•
The outline around the illustration will always remain in the same
Landscape orientation.
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Review the Image Position diagram, which displays how the printed image will move in
relation to the fixed card position as positive and negative image placement values are
entered.
Step
2
Procedure
Use the Vertical adjustment to move the image:
•
Move toward the rear of the Printer if a positive number is entered.
•
Move toward the front of the Printer if a negative number is entered.
OR
Use the Horizontal adjustment to move the image:
•
Move toward the card output side of the Printer if a positive number is
entered.
•
Move toward the card input side of the Printer if a negative number is
entered.
(Note No.1: The maximum value for the Vertical and Horizontal adjustments
is ±100 pixels (10 pixels = about .03"/. 8mm).)
(Note No.2: The Vertical and Horizontal adjustment arrows point to within
the Image Position window, which represents the direction that the printed
image moves.)
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Using the Sensors button
Use the Sensors button to bring up a separate dialog box for calibrating the Printer's Ribbon
Sensor (see instructions in the Calibration window below).
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Using the Sensors button
See the previous page for the related procedure.
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Using the Settings button
Use the Settings button to bring up a dialog for adjusting the internal Printer settings, which
are customized for every Printer at the factory and saved directly within the Printer's memory.
(Note: You can select the Restore Defaults to restore the internal default settings.)
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Using the Magnetic Encoding tab
Use these options only if the Printer has an optional Magnetic Stripe Encoding Module
installed.
Step
1
Procedure
Select the Magnetic Encoding tab to display options for controlling the
Magnetic Stripe encoding process. (Note: The following describes these
options and the Printer's magnetic encoding process.)
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Using the Encoding Mode dropdown list
You can use the Encoding Mode option in order to specify which magnetic encoding
standard to use.
Category
Description
Installation
The DTC400e/C30e/M30e Card Printer can be installed with
one of two types of factory installed Magnetic Stripe Encoding
Modules.
Magnetic Encoding
options (changing
and modifying)
Change the encoding mode and coercivity setting or modify the
ISO standards for Tracks 1, 2 and 3. This can be done by
correctly modifying these Magnetic Encoding options.
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ISO Encoding
selection (active
and inactive
functions)
Fargo Electronics, Inc.
If you select ISO Encoding, you send down a formatted set of
characters. (Note: This selection activates the track tabs. However,
all functions on the Track tabs are inactive or gray and display ISO
defaults, which are the defaults listed for each track below. The Shift
Data Left check box remains unchecked and inactive.)
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Custom
Encoding
selection (active
and inactive
functions)
Fargo Electronics, Inc.
If you select Custom Encoding, all options are active. The Default is
ISO Encoding. (Note: The defaults are the same as the ISO
Encoding defaults. However, all functions on the Magnetic Track
Options tabs are active.)
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Raw Binary
Encoding
selection (active
and inactive
functions)
Fargo Electronics, Inc.
If you select Raw Binary Encoding, you send down a raw binary
string rather than a formatted set of characters. (Note: The
Coercivity dropdown function is active and the Bit Density, Character
Size, Reverse Bit Order and Add Leading Zeros are also active when
Raw Binary Encoding is selected.
Reverse Bit Order is used to reverse the character bits and is used
for the encryption of data in specific programs
Add Leading Zeros is used to add a set number of leading zeros to
the magnetic string in order to move the starting point of the encoded
data in specific programs for encryption of data.
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Raw Binary
Encoding
selection
(continued from the
previous page)
Fargo Electronics, Inc.
Raw Magnetic Encoding
The User can select Raw Magnetic Encoding from the Driver.
Raw Coercivity
The User can select options for either High or Low Coercivity from
the Driver.
Raw Bit Density
The User can select the Configurable Bit Density option. This option
supports these standard configurable bit densities:
•
75 Bits Per Inch (BPI)
•
128 BPI
•
210 BPI
•
Custom BPI
Raw Bit Density Per Track
The User can select the Configurable Bit Density, Character Size,
Reverse Bit Order and Add Leading Zero options for each individual
magnetic encoding track.
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JIS II Encoding
selection (active
and inactive
functions)
Fargo Electronics, Inc.
If you select JIS II Encoding, specific standards are used. (Note:
This selection disables all the Magnetic Track Options tabs. It also
disables the Coercivity dropdown function and Shift Data Left
checkbox option.)
• The default Coercivity is 600 Oe.
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Selecting the Coercivity/Magnetic Track
You can use the ISO option for encoding capability for either high- or low-Coercivity cards on
Tracks 1, 2 and 3. This is the industry's standard mode of magnetic encoding.
Step
1
2
Procedure
Select the Coercivity option (Oersted) to use the Magnetic Stripe type that
matches the card type.
•
High Coercivity to Super Coercivity = 2750-4000 Oersted (Fargo’s High
Coercivity UltraCard IIIs are 2750 Oe)
•
Medium Coercivity = 600 Oersted
•
Low Coercivity = 300 Oersted
Select the Magnetic Track Selection option to specify which track is to be
configured through the Magnetic Track Options (if the application being used
requires customization of the standard ISO encoding process). See
Reviewing the Magnetic Track Options.
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Reviewing the Shift Data Left Function
Use the Shift Data Left option, which applies to all tracks when selected. (Note: When this
option is unchecked, it is the default.)
Step
1
Procedure
Select this option to shift the recorded magnetic data to the left-hand side of
the card's Magnetic Stripe. (Note: This is useful in situations that require
cards to be readable with insert type readers.)
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Reviewing the Magnetic Track Options
Use these options to customize the ISO encoded data format for each of the Magnetic
Stripe's three tracks. (Note: Click Default to reset the defaults for the current Magnetic
Track Options tab only.)
Step
1
Procedure
Specify which of the three (3) tracks to customize by selecting one of the
three track options.
•
After making the required selection, the Magnetic Track Options box
displays the current set of customization options for the selected track.
•
Remember that each track must be customized independently of the
other two.
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Using the Magnetic Track Options
Use the Magnetic Track options for these purposes:
•
Customize the ISO-encoded data format for each of the Magnetic Stripe's three tracks.
•
Customize each track independently of the other two.
•
Specify which track to customize by selecting one of the three track options.)
•
Click Default to reset the defaults for the current Magnetic Track Options tab only.
(Note #1: After making the required selection, the Magnetic Track options box displays the
current set of customization options for the selected track.)
(Note #2: For most applications, the default settings for these options do not need to be
changed.)
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Using the Character Size buttons
Use this option to customize the Character Data Size (Bits per Character) used to encode
the magnetic data on the currently selected track. (Note: This character size includes the
parity bit (if enabled).)
Step
1
Procedure
Select 4 Bits to change the bits per character to 4 BPC. (Note: This is the
default for Track 3).
Select 5 Bits to change the bits per character to 5 BPC. (Note: This is the
default for Tracks 2 and 3).
OR
Select 7 Bits to change the bits per character to 7 BPC. (Note: This is the
default for Track 1).
OR
Select 8 Bits to change the bits per character to 8 BPC.
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Using the ASCII Offset dropdown list
Use this option to customize the Character ASCII Offset used to encode the magnetic data
on the currently selected track. (Note: This character-offset value is subtracted from the
ASCII value of each Magnetic Stripe data character prior to encoding on the track.)
Step
1
Procedure
Select NULL to change the ASCII Offset to NULL.
OR
Select SPACE to change the ASCII Offset to SPACE. (Note: This is the
default for Track 1.)
OR
Select ZERO to change the ASCII Offset to ZERO. (Note: This is the
default for Tracks 2 and 3.)
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Using the Bit Density dropdown list
Use this option to customize the Bit Recording Density (Bits per Inch) used to encode the
magnetic data on the currently selected track.
The default ISO Standard selections for this option are as follows:
Step
1
Procedure
Select 75 BPI to change the bits per inch to 75 BPI. (Note: This is the
default for Track 2.)
OR
Select 128 BPI to change the bits per inch to 128 BPI.
OR
Select 210 BPI to change the bits per inch to 210 BPI. (Note: This is the
default for Tracks 1 and 3.)
OR
Select Custom BPI, which enables the custom BPI text box. (Note: The
lower limit is 75 and upper limit is 210.)
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Using the LRC Generation dropdown list
Use this option to customize the LRC Generation Mode (used to encode the magnetic data
on the currently selected track).
Step
1
Procedure
Select No LRC to change the LRC Generation to none.
OR
Select Even Parity to change the LRC Generation to Even Parity. (Note:
This is the default for all tracks.)
OR
Select Odd Parity to change the LRC Generation to Odd Parity.
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Using the Character Parity dropdown list
Use this option to customize the Character Parity (used to encode the magnetic data on the
currently selected track).
Step
1
Procedure
Select No Parity to change the Character Parity to none.
OR
Select Even Parity to change the Character Parity to Even Parity.
OR
Select Odd Parity to change the Character Parity to Odd Parity. (Note:
This is the default for all tracks.)
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Reviewing the ISO Track Locations
The magnetic Encoding Module encodes onto tracks in accordance with an ISO 7811-2
Magnetic Stripe. For track locations, review the display below.
0.223" 0.353" 0.493"
TRACK1
0.110"
0.130"
TRACK2
0.110"
TRACK3
0.110"
0.140"
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Sending the Track Information
Magnetic track data is sent in the form of text strings from the application software to the
Printer Driver.
•
In order for the Printer Driver to differentiate between Magnetic Track data and the rest of
the printable objects, specific characters must be added to the magnetic data to be
encoded.
•
These specify the data that is to be encoded, the tracks to encode and mark the start
and stop of the data string.
•
In some cases, these specific characters are automatically added to the string of track
data by ID software applications.
•
In most cases, the user must carefully add these characters to the string of Magnetic
Track data. If these characters are not added to the track data, the text intended for the
Magnetic Track will appear as printed text on the card.
•
To avoid this, track information must be entered as described below.
Step
1
Procedure
When entering track data, the ~ (tilde) character is entered first, followed by
the track number (1, 2 or 3) on which the data should encode. This is
followed by the data to be encoded.
•
The first character of this data string must be the track's specific Start
Sentinel (SS) and the last character must be the specific End Sentinel
(ES).
•
The characters or data in between the SS and ES can include all of the
valid characters specific to each track.
•
The number of these characters, however, is limited by each track's
maximum character capacity.
•
When segmenting track data, the appropriate Field Separator (FS) must
be used. The table below shows the SS, ES, FS and the valid characters
defined for each track.
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Reviewing the Sample String
•
Track 1: ~1%JULIEANDERSON^1234567890?
•
Track 2: ~2;1234567890987654321?
•
Track 3: ~3;1234567890987654321?
Track
Start
Sentinel
End
Sentinel
Field
Separator
Track 1
%
?
^
Track 2
;
?
=
Track 3
;
?
=
Valid Characters
ASCII 32-95
(See the table below.)
ASCII 48-63
(See the table below.)
ASCII 48-63
(See the table below.)
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1)
Maximum
Number of
Characters
78
39
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Reviewing the ASCII Code and Character Table
ASCII Code
Character
ASCII Code
Character
ASCII Code
Character
32
space
56
8
80
P
33
!
57
9
81
Q
58
:
82
R
34
35
#
59
;
83
S
36
$
60
<
84
T
37
%
61
=
85
U
38
and
62
>
86
V
39
'
63
?
87
W
40
(
64
@
88
X
41
)
65
A
89
Y
42
*
66
B
90
Z
43
+
67
C
91
[
44
'
68
D
92
\
45
-
69
E
93
]
46
.
70
F
94
^
47
/
71
G
95
_
48
0
72
H
49
1
73
I
50
2
74
J
51
3
75
K
52
4
76
L
53
5
77
M
54
6
78
N
55
7
79
O
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Using the Overlay / Print Area tab
(DTC400e/C30e/M30e)
Use this option to control where the Overlay (O) Panel and/or the print area appear on a
card. (Note: This option is helpful if, for example, you would like to omit or block out the
overlay or printing around a card's smart chip or Magnetic Stripe.)
By default, this option is set to print and overlay the entire card. To customize the overlay
and/or print area, select one of the options listed under "Overlay / Print Area."
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Enabling the Back options
Step
1
Procedure
Select Print Both Sides under the Device Options tab to enable the Back option
under the Overlay / Print Area. (Note: This same selection applies to the K Panel
Resin back option.)
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Using the Front option (Overlay / Print Area)
Step
1
Procedure
Select Front to view the Overlay/Print Area options for the front of the card.
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Using the Back option (Overlay / Print Area)
Step
1
Procedure
Select Back to view the Overlay/Print area options for the back of the card.
(Note: The Back option is only available if Print Both Sides is selected.)
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Using the Overlay / Print Area dropdown menu
Step
1
Procedure
Select Full Card for the Printer to overlay and/or print the entire card.
OR
Select Defined Area(s) for the Printer to overlay and/or print only in the
selected and defined area or areas.
OR
Select Undefined Area(s) for the Printer to overlay and/or print only in the
space outside the selected and defined area.
OR
Select Omit Smart Chip Area for the Printer to overlay and/or print only in the
space outside the standard location of a smart chip.
OR
Select Omit Magnetic Stripe Area for the Printer to overlay and/or print only in
the space outside the standard location of an ISO Magnetic Stripe.
OR
Select Omit Signature Area for the Printer to overlay and/or print only in the
space outside the standard location of a signature panel.
(Note: In the card grid, black indicates the area in which the overlay and/or
printing will be applied.)
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See the previous page for the related procedure.
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Using the Overlay / Print Area
Use these Overlay / Print Area options to control both the print and overlay together or
control each individually. (Note: Determine whether to use the Frontside option (via the
Front radio button) or the Backside option (via the Back radio button).)
Step
1
Procedure
Select For Print and Overlay for the defined area to apply to both the printing
and overlay process.
OR
Select For Overlay Only for the defined area to apply only to the overlay
process. (Note: In this mode, printing will still be allowed over the entire card
and only the overlay will be affected.)
OR
Select For Print Only (No Overlay) for the defined area to apply only to the
print process. (Important: In this mode, the overlay is completely disabled so
it will not be applied.)
Caution: An overlay or an overlaminate must protect dyesublimation printing or it will quickly begin to wear or fade.
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See the previous page for the related procedure.
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Using the Defined Area Option
Step
1
Procedure
a. Determine whether to use the Front option (via the Front radio button) or
the Back option (via the Back radio button).
b. Select the Defined Area(s) option to activate the card grid in the upper half
of the window. It is through this card grid that up to five (5) Defined Areas
can be assigned.
2
When the card grid is first activated, a small black square will appear at its
default size of .2" x .2" / 5mm x 5mm and at its default location in the lower lefthand corner (0, 0). This square represents the first defined area.
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Fargo Electronics, Inc.
•
Determine the area of the card needed to define for a signature panel with
a different size and location than the Driver's standard Omit Signature
Area setting. (Note: This area is indicated by the dashed outline.)
•
Determine the area size by actually printing a card and looking at it in the
same orientation as when it exits the Printer.
Measure the total size of the desired area and enter those dimensions into the
dimension boxes. (Note: The minimum size an area is .2" x .2" / 5mm x
5mm.)
Karen Atkins
Access Level-2
ID# 1234478
.35“
1.9“
4
Measure from the lower left corner of the card up and over to the lower left
corner of for the defined area to begin and enter these values into the X and Y
boxes. (Note: The card grid lines are spaced at .2 inch / 5mm intervals.)
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5
Fargo Electronics, Inc.
a. Print the card design and observe how the image is oriented on the card as
it ejects from the Printer. (Note: The location of a defined area is based on
the card orientation as it exits the Printer.)
b. Measure the defined area location based on the printed card. (Note: If
selecting the Rotate Front 180 Degrees option, the image will appear
upside down as it exits the Printer.)
c. Position the defined area opposite to the measurement of the onscreen
card design (which will appear right side up).
Karen Atkins
Access Level-2
ID# 1234478
X=1.3“
6
•
Y=0.3“
Determine whether to use the Front option (via the Front radio button) or
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the Back option (via the Back radio button).
•
Use the Defined Area arrows to navigate back and forth from area to area
in the Front or Backside area. (Note: The active area will always be
highlighted with a dotted outline.)
•
Define another area by clicking on the Defined Area UP arrow.
•
•
Another .2" x .2" / 5mm x 5mm area will appear in the lower left-hand
corner. (Note: This is the location in which all newly defined areas will
first appear.)
•
New areas are always created in the same position with the same size
so it is recommended to move or resize them as they are created.
•
All five defined or undefined areas can be added without moving the
previous one to another location. The up arrow on the Defined Area
control can be activated five times in a row and there are five areas
added. After five areas are added there appears to be only one until
you move each one to a different location.
Delete an area by using the Defined Area arrows to select the area and
click Delete. (Note: If all areas are deleted, the K Panel Resin options will
automatically be deselected.)
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Using Security Options (Visual Security Solutions) (Front option
only)
The Visual Security Solutions dropdown menu list will be used to enable and select which
type of visual security will be used. The Visual Security dropdown list will be selectable only
on the Front side (see below). Visual Security is not an option for the back side.
The following actions will occur when one of the Visual Security locations is selected.
•
The Overlay / Print Area will be disabled.
•
The Security Options become selectable.
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Selecting Orientation - Landscape under Card tab
Step
1
Procedure
Select Landscape (below) under Orientation under the Card Size tab to use
the Visual Security Solutions (A to D), as shown in this window.
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Selecting the Visual Security Solutions dropdown menu (A to D)
Step
1
Procedure
Click the Visual Security Solutions dropdown menu (below) under the
Landscape - Orientation (see above) to use the options shown in this display.
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Selecting Orientation - Portrait under Card tab
Step
1
Procedure
Select Portrait on the Card Size tab to use the Visual Security Solutions (E to
H), as shown in this window.
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Selecting the Visual Security Solutions dropdown menu (E to H)
Step
1
Procedure
Click the Visual Security Solutions dropdown menu under the Portrait Orientation (see above) to use the options shown below.
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Selecting the VeriMark radio button (Frontside option only)
Step
Procedure
1
Click either VeriMark or HoloMark as shown below. The foil options are used
to control the size of the exclusion area. (Note: When VeriMark is selected a
rectangle-sized area is excluded, HoloMark uses a square sized area.)
2
Click VeriMark (below) for the rectangle-sized area.
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Selecting HoloMark (Front option only)
Step
1
Procedure
Click HoloMark (below) for the squared-area size.
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Reviewing the Custom VeriMark Card (Custom Graphic in a 2D foil)
The custom VeriMark image is stamped on blank, standard-sized cards. You can select one
of eight positions (A to H), as shown in the Portrait and Landscape samples below.
Sample 1: VeriMark Card (Landscape - Orientation) - 4 positions (below)
A
B
C
D
Sample 2: VeriMark Card (Portrait - Orientation) - 4 positions (below)
E
F
G
H
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Reviewing the Custom HoloMark Card (Custom Graphic in a 2D foil)
The custom HoloMark image is stamped on blank, standard-sized cards. You can select one
of eight positions (A to H), as shown in the Portrait and Landscape samples below.
Sample 1: HoloMark Card (Landscape - Orientation) - 4 positions (below)
A
B
C
D
Sample 2: HoloMark Card (Portrait - Orientation) - 4 positions (below)
E
F
G
H
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Using the K Panel Resin tab
(DTC400e/C30e/M30e)
Select the K Panel Resin option to control where the resin black (K) panel of a full-color
Ribbon is printed.
•
If printing with a resin-only Ribbon type all K Panel Resin options will be grayed out.
•
Resin black text is desirable due to its sharp, saturated black coloring and resin black bar
codes are often required by Ultra Violet barcode readers to ensure readability when
scanned.)
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Enabling the Frontside and Backside options
Step
1
Procedure
Select Print Both Sides under the Device Options tab to enable the Backside
option under the K Panel Resin tab. (Note: This same selection applies to the
K Panel Resin backside option.)
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Enabling the Frontside option (K Panel Resin)
Step
1
Procedure
Select Front to view the K Panel options for the front of the card.
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Enabling the Backside option (K Panel Resin)
Step
1
Procedure
Select Back to view the K Panel Resin options for the back of the card.
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Selecting from the Print All Black with K Panel options (Front and
Back options)
Select one of the three options listed under Print All Black with K Panel if the black text or
bar codes are not TrueType fonts and/or are not printing with the resin black panel. (Note:
The Printer Driver will print areas of the image where it finds black coloring with the print
Ribbon's resin black (K) panel as specified by each of the following options.
Step
1
Procedure
When none of the options within this window are selected, the Printer Driver
will automatically print all TrueType black text and bar codes only with the
Resin Black (K) Panel of the print Ribbon.
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Selecting the Full Card option (Front and Back options)
Step
1
Procedure
Select Full Card for the Printer Driver to print the resin black (K) panel for all
black found within all areas of the image.
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Selecting the Defined Area(s) option (Front and Back options)
Step
1
Procedure
Select Defined Area(s) for the Printer Driver to print the resin black (K) panel
for all black found only in a desired and defined area or areas.
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Selecting the Undefined Area(s) option (Front and Back options)
Step
1
Procedure
Select Undefined Area(s) for the Printer Driver to print the resin black (K)
panel for all black found only in the space outside the defined areas. (Note: In
the card grid, black indicates the area in which the resin black (K) panel will be
printed.)
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Selecting the Defined Area(s) function (Front and Back options)
To define an area, refer to the following steps:
Step
1
Procedure
Click Defined Area(s). (Note: This will activate the card grid in the upper half
of the window. It is through this card grid that up to five areas can be defined.)
When the card grid is first activated, a small square will appear at its default
size of .2" x .2" / 5mm x 5mm and at its default location in the lower left-hand
corner (0, 0). This square represents the first defined area.
(Note: Changing the orientation of the card in the Card Tab will change the
appearance of this Tab.)
2
a. Determine the area of the card necessary to define. In the sample
(below), this area is indicated by the dashed outline.
b. Determine the size of this area by actually printing a card and looking at it
in the same orientation as when it exits the Printer.
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Measure the total size for the area and enter those dimensions into the
dimension boxes. (Note: The minimum size an area can be is .2" x .2" /
5mm x 5mm.)
Karen Atkins
Access Level-2
ID# 1234478
1.2“
* 172355*
1.8“
4
a. Once the area is sized properly measure from the lower left corner of the
card up and over to the lower left corner for the defined area to begin.
b.
Enter these values into the X and Y boxes.
(Note: The card grid lines are spaced at .2 inch / 5mm intervals.)
5
a. Print the card design and note how the image is oriented on the card as it
ejects from the Printer. (Note: The location of a defined area is based on
the card orientation as it exits the Printer.)
b. Measure the defined area location based on the printed card. (Note: If
selecting Rotate Front 180 Degrees, the image will appear upside-down
as it exits the Printer. In this case, position the defined area opposite to
the measurement from the onscreen card design, which will appear right
side up.)
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Karen Atkins
Access Level-2
ID# 1234478
* 172355*
X=1.4“
Y=0.2“
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Refer to the previous procedure.
6
Define another area by clicking the Defined Area up arrow. (Note: Another .2" x .2" /
5mm x 5mm area will appear in the lower left-hand corner. This is the location in which
all newly defined areas will first appear.)
7
•
Use the Defined Area arrows to navigate back and forth from area to area. (Note:
The active area will always be highlighted with a dotted outline. Up to 5 areas can
be defined.)
•
New areas are always created in the same position with the same size so it is
recommended to move or resize them as they are created.
•
All five defined or undefined areas can be added without moving the previous one
to another location. The up arrow on the Defined Area control can be activated
five times in a row and there are five areas added. After five areas are added there
appears to be only one until you move each one to a different location.
8
Delete an area by using the Defined Area arrows to select the area and clicking
Delete. (Note: If all areas are deleted, the K Panel Resin options will automatically be
deselected.)
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Selecting the Print YMC under K and Print K Only options
Step
1
Procedure
Select between the Print YMC Under K and Print K Only options. (Note:
When the Print YMC Under K option is selected, all black in the designated
areas will print with the Yellow (Y), Magenta (M) and Cyan (C) Ribbon panels
directly beneath the resin black (K) panel.)
OR
Select this option if printing resin black text or bar codes onto a colored
background to provide a more gradual transition between the two.
2
Select Print K Only if printing resin black onto a white background to maximize
the sharpness of printed text and bar codes. (Note: When this option is
selected, all black in the designated areas will print only with the resin black (K)
panel.)
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Using the Printer Info tab (DTC400e/C30e/M30e)
Use the options on this tab to view information about the Ribbon installed in the Printer.
C30e
M30e
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Reviewing the Ribbon Information
Step
1
Procedure
Use the Ribbon information to determine which Ribbon is being used to print
with and its part number.
Reviewing the Ribbon Level Indicator
Step
1
Procedure
Use the Ribbon Level indicator to view approximately how much Ribbon is left.
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Using the Printer Calibration Utility
(DTC400e/C30e/M30e)
Access the Settings dialog box via the Settings button on the Calibrate tab. Use the
adjustment mode to change the Printer's internal settings. (Note: The Card Printer is
equipped with an internal adjustment mode programmable through the Settings dialog box.
This dialog box is accessible only if the Printer is powered ON, it is in Ready Mode and it is
properly connected to the PC.)
Caution! These settings are optimized at the factory. In most cases, these settings
can be used without changing them.
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Using the Image Darkness Option
Use this option to set the overall darkness of the printed image by increasing or decreasing
the amount of heat used by the Printhead when printing.
Step
1
Procedure
Lighten the printed image by clicking the down arrow
value and decrease the amount of Printhead heat.
to enter a negative
OR
Darken the image by clicking the up arrow
increase the amount of Printhead heat.
to enter a positive value and
Caution: If the value is set too high, the Ribbon may jam or even
break.
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Using the Print Top of Form Option
Use this option to adjust the lengthwise or horizontal position of the printed image on a card
so it appears centered. (Note: When adjusting this value, keep in mind that cards always
remain in the same landscape orientation while moving through the Printer.)
The diagram (below) represents how the printed image will move in relation to the fixed card
position as a positive or negative Image Placement value is entered.
Step
1
Procedure
Enter a negative value to move the printed image toward the leading edge of
the card or the card output to the side of the Printer.
OR
Enter a positive value to move the printed image toward the trailing edge of the
card or the card input to the side of the Printer.
•
Maximum Adjustment Range: The maximum adjustment range is ±127.
As a rule, 20 equals about .030"/. 8mm, which is about the same as the
thickness of a standard CR-80 size card.
Caution: If the negative value is set too high, the print Ribbon may
break.
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Using the Print End of Form Option
Use this option to reduce or increase the overall printable area in order to optimize edge-toedge printing toward the trailing edge of a card. (Note: When adjusting this value, keep in
mind that cards always remains in the same position while moving through the Printer.)
The diagram (below) represents how the end of form will move in relation to the fixed card
position as a positive or negative Print End of Form value is entered.
Step
1
Procedure
Enter a negative value to reduce the Print End of Form and move the end of
the printable area more toward the leading edge of the card.
OR
Enter a positive value to increase the print length and move the end of the
printable area more toward the trailing edge of the card.
a. Maximum Adjustment Range: The maximum adjustment range is ±127.
As a rule, 20 equals about .030"/. 8mm, which is about the same as the
thickness of a standard CR-80 size card.)
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Using the Print Left of Form Option
Use this option to adjust the vertical position of the printed image on a card so it appears
centered. (Note: When adjusting this value, keep in mind that cards always remain in the
same landscape orientation while moving through the Printer.)
Step
1
Procedure
Enter a negative value to move the image towards the bottom edge of the
card (See image below),
OR
Enter a positive value to move the image towards the back top edge of the
card (see image below).
•
Maximum Adjustment Range: The maximum adjustment range is -75 to
+15. As a rule, 10 equals about .030"/. 8mm. This is about the same as
the thickness of a standard CR-80 size card.
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Using the Magnetic Encoder Voltage Offset Option
Use this option to adjust the voltage of the Magnetic Encoder.
•
Encoder voltage is set from the factory at a default of 7.24vdc for Hi-Co Magnetic cards
and 2.54vdc for Lo-Co Magnetic cards.
•
Depending on the cards that are being used, it may be necessary to adjust the Encoder
voltage out of default.
See the next two procedures for instructions on adjusting the Magnetic Encoder Voltage.
(Note: The required Encoder voltage for the cards will need to be known in order to properly
set the Encoder Voltage Offset value. This information should be available through the card
manufacturer or reseller.)
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Adjusting the Hi-Co Voltage Offset
Step
Procedure
1
Identify the Magnetic Encoder voltage required by the cards. (Note: The
required encoder voltage for the cards will need to be known in order to
properly set the Encoder Voltage Offset value. This information should be
available through the card manufacturer or reseller).
2
Use the following equation to identify the proper Mag Hi-Co Voltage Offset
value
•
((((36500/(((<Desired Voltage>+4.6)/1.23)-1))-2670)/39.0625) – 40)X-1
For example:
Required Encoder Voltage = 9vdc
•
3
((((36500/(((9+4.6)/1.23)-1))-2670)/39.0625) – 40)X-1 = 15
Change the Mag Hi-Co Voltage Offset value.
I.E 15
4
Use the Diagnostic Utility to run a Magnetic Self test and verify encoded
quality.
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Adjusting the Lo-Co Voltage Offset
Step
Procedure
1
Identify the Magnetic Encoder voltage required by the cards. (Note: The
required encoder voltage for the cards will need to be known in order to
properly set the Encoder Voltage Offset value. This information should be
available through the card manufacturer or reseller).
2
Use the following equation to identify the proper Mag Lo-Co Voltage Offset
value
•
((((36500/(((<Desired Voltage>+4.6)/1.23)-1))-2670)/39.0625) – 126)X-1
For example:
Required Encoder Voltage = 1.5vdc
•
3
((((36500/(((1.5+4.6)/1.23)-1))-2670)/39.0625) – 126)X-1 = -42
Change the Mag Lo-Co Voltage Offset value.
I.E -42
4
Use the Diagnostic Utility to run a Magnetic Self test and verify encoded
quality.
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Using the Mag Top of Form Option
Use this option only if the Printer has a built-in Magnetic Stripe encoder. (Note: If so, use
this option to shift the starting point of where the Printer will begin encoding the magnetic
track data on a card's Magnetic Stripe. When adjusting this value, keep in mind that a card
and its Magnetic Stripe will always remain in the same relative position as the card travels
through the Printer.)
The diagram (below) represents how the magnetic data will move in relation to the fixed
position of a card's Magnetic Stripe as a positive or negative Magnetic Offset value is
entered. (Note: For this diagram, imagine that the card is transparent and the card's
Magnetic stripe can be seen through the top or front side of the card.)
Step
1
Procedure
Enter a negative value to move the start of the magnetic data more toward the
leading edge of the card or the card output to the side of the Printer.
OR
Enter a positive value to move the start of the magnetic data toward the trailing
edge of the card or the card input to the side of the Printer.
•
Magnetic Data Direction: The arrows on these buttons indicate the
direction the magnetic data will move on the card's Magnetic Stripe.
•
Maximum Adjustment Range: The maximum adjustment range is ± 127.
As a rule, 20 equals about .030"/. 8mm.) (Note: Keep this in mind when
adjusting this option to avoid over-adjusting.)
Caution: If the negative value is set too high, the Printer may start
encoding before the card's Magnetic Stripe reaches the encoding head.
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Using the Ribbon Tension Option
Step
1
Procedure
Use the Ribbon Tension option to increase the amount of tension (drag) on
the Ribbon during printing.
Enter a negative value to decrease the amount of tension that is placed on
the Ribbon during printing
OR
Enter a positive value to increases the amount of tension that is placed on
the Ribbon during printing.
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Using the Flipper Home Offset Option
Use this option to change the Flipper angle relative to home/horizontal position. This is done
in order to adjust angle of travel to and from the Printer and Flipper Module.
Step
1
Procedure
Enter a negative value to position a card to enter the Printer at an upward
angle.
Or
Enter a positive value to position a card to enter the Printer at a descending
angle.
(Maximum Adjustment Range: The maximum adjustment range is ± 5. 1
is approximately 1 degree.)
Using the Flipper Center Offset Option
Use this option to change the card position on the Flipper Table, relative to the center, for
flipping. (Note: This is important to maintain the proper clearance with surrounding objects
when flipping a card.)
Step
1
Procedure
Enter a negative value to position a card closer to the output of the Printer
when the Flipper is in home/horizontal position.
Or
Enter a positive value to position a card closer to the output of the Flipper
Module when the Flipper is in home/horizontal position.
(Maximum Adjustment Range: The maximum adjustment range is ± 127.
As a rule, 20 equals about .030”/.8 mm, which is about the same as the
thickness of a standard CR-80 size card.)
Caution: If the offset is set too high or low, the card may jam in the
Flipper Module when flipping.
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Using the Flipper Smart Angle Offset Option
Use this option to change the Flipper angle relative to the default smart card loading position.
This is done in order to adjust travel to and from the Flipper and the Smart Card Docking
Module.
Step
1
Procedure
Enter a negative value to decrease the amount of Flipper angular movement
from the home position to the smart card loading position.
Or
Enter a positive value to increase the amount of Flipper angular movement
from the home position to the smart card loading position.
(Maximum Adjustment Range: The maximum adjustment range is ± 5. 1 is
approximately 1 degree.)
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Using the Resin Heat (K) Adjustment (Settings)
Printer uses when printing with the resin black panel(s) of a full-color Ribbon or when printing
with a resin-only Ribbon by adjusting the Resin Heat slide.
Step
1
Procedure
Adjust the Resin Heat, Front (K) or the Resin Head, Back (K) as needed.
•
Move the slider to the left to cause less heat to be used in the printing
process, causing resin images to be lighter or less saturated.
OR
•
Move the slider to the right to (a) cause more heat to be used or (b)
cause the resin image to be darker or more saturated.
(Note: This control can be helpful for fine-tuning the transfer of resin text
and bar codes.)
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Using the Print Temperature Offset
Step
1
Procedure
Adjust the printing temperature for the rewriteable cards as needed.
•
Increase the Current Setting to cause more heat to be used in the
printing process.
OR
•
Decrease the Current Setting to cause less heat to be used in the
printing process.
(Note: Print Temp Offset provides user ability to control Printhead heat level
when the Print (Write) Operation is performed on rewriteable cards. Higher
heat level needs to be applied for darker printing on rewriteable cards. A
lower setting will produce a lighter image on rewriteable cards accordingly)
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Using the Erase Temperature Offset
Step
1
Procedure
Adjust the Erase temperature for the rewriteable cards as needed.
•
Increase the Current Setting to cause more heat to be used in the
erasing process.
OR
•
Decrease the Current Setting to cause less heat to be used in the
erasing process.
(Note: Erase Temp Offset provides user ability to control the Printhead heat
level when the Erase Operation is performed. Appropriate heat levels should
be applied for the proper erase process. This setting should be adjusted for
proper erasure)
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Using the Flipper Prox Offset Option
Step
1
Procedure
Normally the Prox encoder is installed into Bay1 and no adjustment is
necessary.
• This setting is factory set at 0.
• This setting option relates to the Prox encoder installed into Bay 2.
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Using the Flipper Prox Angle Offset Option
Use this option to change the Flipper angle relative to the default Prox card loading position.
(Note: This is done in order to adjust travel to and from the Flipper and the Prox Docking
Module.) Adjust the Flipper Offset (as needed) if the card is not feeding into the E-card
Docking Station properly.
Step
1
Procedure
Enter a negative value to decrease the amount of Flipper angular
movement from the home position to the smart card loading position.
Or
Enter a positive value to increase the amount of Flipper angular movement
from the home position to the smart card loading position.
(Maximum Adjustment Range: The maximum adjustment range is ±5. 1
is approximately 1 degree.)
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Section 7: Using the YMCFKO Ribbon
in the Workbench
This process allows the user to configure the data that is printed with the fluorescent panel of
an YMCFKO or YMCFKOK Ribbon. Any software program may be used to print the special
fluorescent panel of the ribbon to a card once the driver and Workbench are set up correctly.
Step
1
Procedure
From the Driver Printing Preferences click on Diagnostics to bring up the Fargo
Workbench Printer Utility.
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Set the ribbon for YMCFKO or YMCFKOK in the Printing Preferences.
The Auto Detect button may also be used. The F panel ribbon must be installed
for this process to work.
3
Once the driver is set for YMCFKO ribbon and Workbench parameters are set
up correctly, the image printed from any software program will show the
Florescent images as place on the template.
4
Click the Print Security applet group and select the Security Imaging applet.
Check the Enable Secure Imaging Checkbox.
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Adding a Secure ID to the Card
Step
5
Procedure
Click on the Secure ID box on the left. Click and drag a box onto the Template.
Move and size as needed.
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Changing the Secure ID Properties
Step
6
Procedure
On the Template right click on the Secure ID box for the options shown below.
Step 1. Check the Enable
Secure Imaging checkbox.
Step 2. Click Secure ID.
Step 3. On the Template box, click
and drag a box on the Security ID
template.
Step 4. Right mouse click on the
Secure ID box for these options:
1.
2.
3.
4.
5.
6.
Use the Font options.
Move to Fluorescing Panel.
Move to Resin Panel.
Rotate clockwise.
Rotate counter-clockwise.
Delete the Secure ID box.
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Adding a Logo to the Card
Step
7
Procedure
Click on the LOGO box on the left. Click and drag a box onto the Template.
Move and size as needed.
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Changing the Logo Properties
Step
Procedure
8
On the Template right click on the LOGO box for the options shown below.
9
SELECT LOGO FILE. Find the source of the Logo to place on the card. FIT TO
FRAME will size the image to fit the box. Once this is set up this logo will print
from the software program. This is set up in the background.
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Adding a Text on the Card
Step
10
Procedure
Click on the TEXT box on the left. Click and drag a box onto the Template.
Move and size as needed.
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Changing the Text Properties
Step
Procedure
11
On the Template right click on the TEXT box for the options shown below.
12
SAVE this template using FILE- SAVE.
CLOSE the Workbench.
Any Software program file printed with the YMCFKO or YMCFKOK ribbon
installed into the printer will print this design with the F panel of the ribbon. It will
print the SAME file each time unless you recreate a NEW template.
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Fluorescing Panel – Application Specifications
Inserting Fluorescent Text
Step
1
Procedure
Create fluorescent text in the body of an image by creating a text string which
begins with a ~T.
• For example, the text string of ~TFargo would appear on the card as just
Fargo.
• The location of the text will be dictated by the ~.
• The format of the string will be as entered (i.e. font, size, etc.).
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