20105027 • 0 • 11/22/2017
USER MANUAL A400
FCS4060
Franke Kaffeemaschinen AG
1
For your safety......................................................................................................................... 6
1.1
Intended use............................................................................................................................ 6
1.2
Prerequisites for using the coffee machine ............................................................................... 6
1.3
Explanation of safety instructions according to ANSI ................................................................ 7
1.4
General safety concerns when using the coffee machine and add-on units ............................... 7
2
Explanation of symbols .......................................................................................................... 11
2.1
Symbols used in the manual................................................................................................... 11
2.2
Symbols used in the software................................................................................................. 11
3
Scope of delivery ................................................................................................................... 15
4
Identification ......................................................................................................................... 17
4.1
Position of type plates ........................................................................................................... 17
4.2
Type key ................................................................................................................................ 18
5
Description of machine .......................................................................................................... 19
5.1
Coffee machine ..................................................................................................................... 19
5.2
Add-on units .......................................................................................................................... 21
5.3
Overview of operating modes ................................................................................................. 23
6
Installation............................................................................................................................. 25
6.1
Preparations .......................................................................................................................... 25
6.2
Dimensions of the A400 with cooling unit SU05 ..................................................................... 25
6.3
Requirements of the water supply .......................................................................................... 27
7
Filling and emptying ............................................................................................................... 29
7.1
Filling beans .......................................................................................................................... 29
7.2
Filling powder ........................................................................................................................ 30
7.3
Filling the water tank.............................................................................................................. 30
7.4
Filling milk ............................................................................................................................. 31
7.5
Setting the grind coarseness.................................................................................................. 33
7.6
Emptying the bean hopper ..................................................................................................... 34
7.7
Emptying the powder hopper ................................................................................................. 35
7.8
Emptying the grounds container............................................................................................. 36
7.9
Emptying the drip tray............................................................................................................ 37
7.10
Emptying the cooling unit....................................................................................................... 38
8
Preparing drinks..................................................................................................................... 40
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Franke Kaffeemaschinen AG
8.1
Preparing drinks with Quick Select......................................................................................... 41
8.2
Preparing drinks with Cash Register ....................................................................................... 42
8.3
Preparing a drink with ground coffee ...................................................................................... 43
8.4
Preparing hot water ............................................................................................................... 45
8.5
Steam output......................................................................................................................... 46
9
Cleaning ................................................................................................................................ 48
9.1
Introduction........................................................................................................................... 48
9.2
5-step method ....................................................................................................................... 48
9.3
Required cleaning accessory.................................................................................................. 49
9.4
Starting the cleaning process................................................................................................. 50
9.5
Cleaning the internal water tank / Replacing the filter cartridge ............................................. 51
9.6
Cleaning the monitor screen .................................................................................................. 52
9.7
Cleaning and maintenance plan ............................................................................................. 54
10
Configuration......................................................................................................................... 55
10.1
Switching to the maintenance level ........................................................................................ 55
10.2
PIN codes.............................................................................................................................. 55
10.3
My settings menu tree ........................................................................................................... 56
10.4
Input methods ....................................................................................................................... 56
10.5
1 Set machine ....................................................................................................................... 56
10.6
2 Set drinks ........................................................................................................................... 62
10.7
3 Date and time..................................................................................................................... 63
10.8
4 Nutritional value information ............................................................................................... 64
10.9
6 Access rights...................................................................................................................... 66
11
Individualization and data transfer .......................................................................................... 68
11.1
Overview ............................................................................................................................... 68
11.2
Individualization and data transfer menu tree ......................................................................... 69
11.3
Switching to the maintenance level ........................................................................................ 70
11.4
Requirements for your own media .......................................................................................... 70
11.5
Required folder structure on the USB stick............................................................................. 70
11.6
Loading or deleting your own media ....................................................................................... 71
11.7
Using your own advertising media .......................................................................................... 72
11.8
Displaying languages and configuring nutritional values .......................................................... 72
11.9
Loading/backing up data....................................................................................................... 73
11.10
Restoring default values......................................................................................................... 73
12
Troubleshooting ..................................................................................................................... 74
iv
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12.1
Error messages...................................................................................................................... 74
12.2
Color code for error messages ............................................................................................... 75
12.3
Tips for good coffee drinks..................................................................................................... 75
12.4
Help with problems concerning product quality ...................................................................... 76
13
Decommissioning .................................................................................................................. 77
13.1
Preparing for decommissioning .............................................................................................. 77
13.2
Short-term decommissioning (up to 3 weeks)......................................................................... 77
13.3
Long-term decommissioning .................................................................................................. 77
13.4
Transport and storage............................................................................................................ 78
13.5
Recommissioning after prolonged periods of storage or non-use ............................................ 78
14
Disposal ................................................................................................................................ 79
15
Technical data ....................................................................................................................... 80
15.1
Technical data for the coffee machine.................................................................................... 80
15.2
Electrical connections............................................................................................................ 80
15.3
Power cord ............................................................................................................................ 81
15.4
Cooling unit SU05.................................................................................................................. 81
15.5
Cup warmer CW..................................................................................................................... 82
15.6
KE200 cooling unit................................................................................................................. 82
15.7
Chill&Cup .............................................................................................................................. 82
15.8
Accounting system AC........................................................................................................... 82
............................................................................................................................................. 83
User Manual
v
1 | For your safety
1
FOR YOUR SAFETY
1.1
Intended use
1.1.1
Coffee machine
Franke Kaffeemaschinen AG
– The A400 is a commercial machine for preparing drinks and is intended for use in food services, offices, and
other similar environments.
– The A400 is designed to process whole coffee beans, ground coffee, powder that is suitable for automatic devices, and fresh milk.
– The A400 is intended for the preparation of drinks in accordance with these instructions and the technical
data.
– The A400 is intended for operation indoors.
Please note
– The A400 is not suitable for use outdoors.
1.1.2
Add-on units
Cooling unit
– The cooling unit is used exclusively to keep milk cool while preparing coffee drinks with a coffee machine. Only
use pre-cooled milk (2–5 °C).
– Only use Franke milk system cleaning agent.
Please note
– Other cleaning agents may leave residue in the milk system.
Cup warmer
– The cup warmer is intended only for preheating coffee cups and glasses used when preparing drinks.
Please note
– The cup warmer is not designed to dry dish towels or other cloths. It is not necessary to cover the cups to
warm them.
Accounting system
– The accounting system can be used for various methods of payment. Examples: Payment with coins, cards, or
mobile payment systems.
1.2
Prerequisites for using the coffee machine
– The A400 is intended for use by trained personnel.
– Each operator of the A400 must have read and understood the instructions. This does not apply to its use in
the self-service sector.
– Self-service machines must always be monitored to protect the users.
– Do not operate the A400 or add-on units until you have completely read and understood these instructions.
– Do not use the A400 or add-on units if you are not familiar with the various functions.
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For your safety | 1
– Do not use the A400 if the connection lines of the A400 or the add-on units are damaged.
– Do not use the A400 unless the A400 or the add-on units have been cleaned or filled as intended.
– Children under the age of 8 are not permitted to use the A400 or the add-on units.
– Children or persons with reduced physical, sensory, or mental capabilities must not use the A400 or the add-on
units except under supervision, nor should they be permitted to play with the A400 or the add-on units.
– Children are not permitted to clean the A400 or the add-on units.
1.3
Explanation of safety instructions according to ANSI
Observation of these safety instructions is imperative to ensure personal safety and the protection of material
goods.
The safety instructions are structured as follows:
SYMBOL AND SIGNAL WORD for severity of the danger.
WARNING
WARNING indicates a potential danger which, if not avoided, could result in death or moderate injury.
CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate
injury.
NOTICE
NOTICE directs your attention to the risk of damage to the machine.
1.4
General safety concerns when using the coffee machine and add-on
units
WARNING
Risk of fatal injury from electrocution
Damaged power cords, lines or plug connections can lead to electrocution.
a) Do not connect any damaged power cords, lines or plug connections to the power supply.
b) Replace damaged power cables, lines or plug connections.
If the power cord is permanently attached, contact the service technician. If the power cord is not permanently
attached, order and use a new, original power cord.
c) Ensure that the machine and the power cord are not near any hot surfaces such as gas or electric stoves or
ovens.
d) Ensure that the power cord is not pinched and does not rub against sharp edges.
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1 | For your safety
Franke Kaffeemaschinen AG
WARNING
Danger of suffocation
Plastic packaging materials could cause children to suffocate.
a) Ensure that children have no access to plastic packaging materials.
WARNING
Risk of fatal injury from electrocution
Liquid/moisture entering the machine or leaks can lead to electrocution.
a) Never point a liquid or steam jet at the machine.
b) Do not pour any liquids on the machine.
c) Do not immerse the machine in liquid.
d) Disconnect the machine from the power supply in the event of a leak or if liquid/moisture enters the machine.
WARNING
Risk of fatal injury from electrocution
Work, repairs or servicing improperly performed on electrical systems can lead to electrocution.
a) Have repairs on electrical parts carried out by service technicians using original spare parts.
b) Have servicing carried out by authorized persons with corresponding qualification only.
WARNING
Risk of burns
The heating surfaces of the cup warmer can cause burns.
a) Do not touch the hot heating surfaces of the cup warmer.
b) IN CASE OF BURNS: Immediately cool the affected area and consult a doctor depending on the severity of the
injury.
WARNING
Risk of scalding
Hot water is released during rinsing.
a) Keep hands away from the spouts and nozzles during this process.
b) Do not place anything on the drip grid.
c) IN CASE OF SCALDING: Immediately cool the affected area and, depending on the severity of the injury, consult a doctor.
WARNING
Risk of scalding
Hot drinks can lead to scalding.
a) Always be careful with hot drinks.
b) Use only suitable drinking vessels.
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For your safety | 1
WARNING
Risk of scalding
Hot liquids and steam escape during cleaning and can lead to scalding.
a) Keep hands away from the spouts and nozzles during this process.
WARNING
Risk of injury
If objects find their way into the bean hopper or grinder, splinters may be ejected, leading to injury.
a) Never put any objects in the coffee bean hopper or grinder.
CAUTION
Irritation from cleaners
Cleaning tablets, milk system cleaning agent, and descaler can lead to irritations.
a) Observe the hazard warnings on the label of the respective cleaner.
b) Avoid contact with your eyes and skin.
c) Wash your hands after coming into contact with cleaner.
d) Cleaners must not find their way into drinks.
CAUTION
Health hazard due to germ formation
Inadequate cleaning can result in food residues accumulating in the machine and at the spouts, thereby contaminating products.
a) Do not use the machine unless it has been cleaned according to the instructions.
b) Clean the machine daily in accordance with the instructions.
c) Inform operating personnel of the necessary cleaning measures.
CAUTION
Health hazard due to germ formation
If the machine is not used for extended periods, residue may accumulate.
a) Clean the machine if it is not used for extended periods (more than 2 days).
CAUTION
Health hazard due to algae formation
Using a water filter for too long can lead to the build-up of algae.
a) Replace the water filter when prompted to do so by the machine.
CAUTION
Formation of mold
Mold can form on the coffee grounds.
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1 | For your safety
Franke Kaffeemaschinen AG
a) Empty and clean the grounds container at least once a day.
CAUTION
Cutting injuries
Sharp edges can cause cutting injuries.
a) Remove any sharp edges, including those at openings.
b) Use suitable tools and protective equipment to produce cutouts and openings.
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Explanation of symbols | 2
2
EXPLANATION OF SYMBOLS
2.1
Symbols used in the manual
2.1.1
Orientation
Clean components by using the 5-step method.
This symbol indicates tips and tricks, as well as other additional information.
Prerequisites for additional steps
Result or intermediate result for additional steps
2.2
Symbols used in the software
2.2.1
Symbols used for navigation
Symbol
Name
Description
Cancel button
Cancel preparation
Select next/previous page Scroll through menus with multiple pages
Start button
2.2.2
Start preparation
Symbols on the dashboard
When a symbol is illuminated on the dashboard, additional information and instructions can be displayed by tapping
the symbol. Refer to the "Troubleshooting" chapter for help if an error occurs. Troubleshooting [} 74]
Symbol
User Manual
Designation
Description
Franke logo
Call up the maintenance level
Servicing/cleaning
Machine must be cleaned and/or serviced
Drip tray
Drip tray is full or not installed correctly
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2 | Explanation of symbols
Symbol
Franke Kaffeemaschinen AG
Designation
Description
Water tank
Water tank is empty or missing
Milk
Milk container is empty or not installed correctly
Coffee bean
Bean hopper is empty or not installed correctly
Hot chocolate
Grounds container
Grounds container must be emptied
Rinsing
Machine must be rinsed or machine is being rinsed
Product
Payment
Payment active
Advertising images
Screen saver
Brightness
Set brightness
Data transfer
Data being transferred
Individual products counter
Individualization
Info
Inactive
Standby
Switch the machine to standby
Cup heater
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Symbol
Explanation of symbols | 2
Designation
Description
Filter
Replace the filter cartridge in the water tank (optional for internal
water tank)
Milk system cleaning
agent
Milk system cleaning agent in FoamMaster is empty
Door
Favorites
Favorites button, can be assigned to a function that is used frequently
Service/Configuration/Administration
Bean left/right
Double product
Prepare double drink quantity (double dispensing)
Cold milk
Ground coffee
2.2.3
Selection button for ground coffee
Depiction of error messages
Highlighted products cannot be prepared. The illuminated symbol on the dashboard takes you to the error message.
10:54
2017-10-30
Cappuccino
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2 | Explanation of symbols
Franke Kaffeemaschinen AG
If the entire system is affected by an error, the error message will appear automatically.
10:54
2017-10-30
Door open
Please inform staff.
Close
See also
2 Troubleshooting [} 74]
2.2.4
Color code for error messages
Temporary interruption
System still fully functional
System has limited functionality
Some or all resources are locked
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3
Scope of delivery | 3
SCOPE OF DELIVERY
A400 with cooling unit SU05
The scope of delivery may vary, depending on the device configuration. Additional accessories may be obtained directly from your retailer or from Franke Kaffeemaschinen AG in Aarburg, Switzerland.
Item description
Item number
Cleaning tablets (100 pcs.)
BK328400
Milk system cleaning agent (dosing bottle)
1L301219
Milk system cleaning agent (cartridge)
1Z365033
(SU05 FM CM)
User Manual
Cleaning brushes
1L301376
Cleaning brush
1L301160
Microfiber cloth
1H325974
Grinder adjustment wrench
1N330253
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3 | Scope of delivery
Franke Kaffeemaschinen AG
Item description
Item number
Neoperl aerator wrench
1H327863
USB stick (4 GB)
1H329064
Set of manuals
560.0523.128
Filter holder
1N330385
(optional for internal water tank)
Filter cartridge
1P315694
(optional for internal water tank)
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4
IDENTIFICATION
4.1
Position of type plates
Identification | 4
Coffee machine
The type plate for the coffee machine is located on the right interior wall next to the grounds container.
Cup warmer (CW)
The type plate for the cup warmer is located on the inner side of the rear panel at the bottom left.
FoamMaster SU05
The type plate for the FoamMaster SU05 is located on the inner side of the door.
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4 | Identification
Franke Kaffeemaschinen AG
4.2
Type key
4.2.1
Coffee machine
Code
Description
A400
Coffee machine (fully automatic device)
Series: A
Overall size: 400
4.2.2
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1G
1 grinder (max. 2)
1P
1 powder hopper (max. 2)
FM
FoamMaster (cold and hot milk, cold and hot milk foam)
H1
Hot water dispenser
MS
Milk system (with pump)
S1
Steam wand
W2
Water connection/internal water tank
W3
Internal water tank
Add-on units
Code
Description
1C1M
1 coffee machine, 1 milk type
AC
Payment device
CM
CleanMaster
CW
Cup warmer
EC
EasyClean
FM
FoamMaster (cold and hot milk, cold and hot milk foam)
MS
Milk system without pump
NM
Machine without milk system (NoMilk)
SU
Cooling unit
SU05
Cooling unit (< 10 l)
SU05 FM
Cooling unit (< 10 l) with FoamMaster (cold and warm milk, cold and warm milk foam)
SU05 MS
Cooling unit (< 10 l) with milk system
SU12
Cooling unit (≥ 10 l)
User Manual
Franke Kaffeemaschinen AG
Description of machine | 5
5
DESCRIPTION OF MACHINE
5.1
Coffee machine
Introduction
The A400 coffee machine is available with numerous options. To provide you with an overview of your machine, a
sample configuration is illustrated here. Please note that your coffee machine may look different from the configuration shown here.
manual insert flap
powder hopper (option)
bean hopper
front door lock with unlock button
operator panel (8" touch screen)
spout with manual height adjustment
hot water spout
steam wand (option)
cup sensor (option)
drip tray with drip grid
Options
– Lockable bean hopper
– One or two lockable powder hoppers
– Steam wand
– Cup sensor
– Height-adjustable feet
– M2M/telemetry preparation
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5 | Description of machine
5.1.1
Franke Kaffeemaschinen AG
Coffee machine components
bean hopper
powder hopper
brewing module
grounds container
drip tray with drip grid
wastewater tank (option)
internal water tank (option)
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Description of machine | 5
5.2
Add-on units
5.2.1
Components of the cooling unit with FoamMaster
milk container
key
temperature display
main switch
milk system cleaning agent
cleaning container
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5 | Description of machine
5.2.2
Franke Kaffeemaschinen AG
Cup warmer (optional)
To enjoy coffee at its best, you need pre-heated cups. The cup warmer with four heatable shelves fits perfectly to
your coffee machine.
5.2.3
Accounting system (optional)
The accounting system processes all payment transactions and records all accounting data.
Interfaces:
– VIP
Payment systems:
– Coin validator
– Coin changer
– Card readers
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5.3
Overview of operating modes
5.3.1
User interface
Description of machine | 5
1
2
1 The Franke button is used to switch between
the maintenance level and product selection.
5.3.2
2 Scroll forwards or backwards.
Cash Register operating mode
Cash Register
Cash Register is the operating mode for non-self-service utilization. You can add additional orders while your coffee
machine is preparing a product.
Structure of the user interface
– Level 1: Product selection, up to 5 pages. Column with the possible options, the production status, and the
waiting list
– Level 2: Display of 4, 9, or 16 product buttons per page
Individual adaptations:
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5 | Description of machine
Franke Kaffeemaschinen AG
– Display: 2x2, 3x3, or 4x4 products per page
– Depiction: photo-realistic, drawn
5.3.3
Quick Select operating mode
Quick Select
The Quick Select operating mode is the standard setting for self-service. Once your customer has selected a drink,
he/she can adapt it in the second step if product options are activated.
Structure of the user interface:
– Level 1: Product selection, up to 5 pages
– Level 2: Drink Selection status; display of 6, 12, or 20 product buttons per page, select product options, start
preparation (if activated)
Individual adaptations:
– Display: 2x3, 3x4, or 4x5 products per page
– Activate Credit Mode
– Individual arrangement of drinks
5.3.4
Operating mode Quick Select with Credit Mode
Credit: 6.00 CHF
Espresso
3.00 CHF
Cappuccino
5.50 CHF
Chococcino
5.50 CHF
Coffee
Chocolate
5.50 CHF
3.00 CHF
4.00 CHF
Tea
Display
– Product prices
– Credit
– Missing credit
In the Drink Selection status, you cannot add any drink options with the Credit Mode configuration.
You can activate the Credit Mode in the My settings menu under 1 Set machine > 1.12 Payment. Select Activate payment.
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Installation | 6
6
INSTALLATION
6.1
Preparations
– The power connection for the coffee machine must be protected by a residual current circuit-breaker (RCCB).
– Each terminal of the power supply must be able to be interrupted by a switch.
– The water connection must have a shut-off valve with a check valve that can be inspected and a filter, and it
must fulfill the requirements of the technical data.
– The supplied hose set must be used for the water connection to your coffee machine. Do not use any other water hoses that happen to be present.
You must have completed these preparations before one of our service technicians can install the coffee machine
for you. Your service technician will install your coffee machine and carry out the initial commissioning process. The
technician will walk you through the basic functions.
See also
12
11
10
9
8
7
6
2 Requirements of the water supply [} 27]
H
6.2
Dimensions of the A400 with cooling unit SU05
E
270
340
600
(3)
613
D
A400 with SU05
218
User Manual
B
288
12
0
10
0
C
168
168
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88-180
155
540
F
700
G
Franke Kaffeemaschinen AG
155
88-180
6 | Installation
340
600
6
5
50
4
3
2
1
A400, side view
H
200
218
168
10
0
288
168
G
12
0
A
88-180
F
E
Unit
mm
Franke Kaffeemaschinen AG
Franke-Strasse 9
CH-4663 Aarburg
Telefon: +41 62 787 3607
E-Mail: kmch@franke.com
Internet : www.franke.com
50
9
8
These drawings and specifications are the property of
Franke Technology and Trademark Ltd. and shall not be
reproduced, copied or transfered to any third party without
the prior written permission of Franke Technology and
Trademark Ltd., Hergiswil, Switzerland
7
6
5
4
3
Dimensions at the installation location
D
C
User Manual
B
/ Released
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Drawn
PJ047
Modified
PJ047
Checked
SM055
ECN
500000
Article
Number
0
600
50
Franke Kaffeemaschinen AG
Installation | 6
218
12
0
10
0
288
168
168
Hose feedthrough in the counter
Unit
Scale
mm
The dimensions are specified in millimeters. Prepare a stable, ergonomic surface (min. load capacity 150 kg). The
operator panel should be at eye level.
Franke Kaffeemaschinen AG
Franke-Strasse 9
CH-4663 Aarburg
Telefon: +41 62 787 3607
E-Mail: kmch@franke.com
Internet : www.franke.com
9
Minimum clearances:
8
These drawings and specifications are the property of
Franke Technology and Trademark Ltd. and shall not be
reproduced, copied or transfered to any third party without
the prior written permission of Franke Technology and
Trademark Ltd., Hergiswil, Switzerland
7
6
5
4
PJ047
28.06
Modified
PJ047
28.06
Checked
SM055
29.06
ECN
5000000014
Article
Number
3
– To the rear panel: 50 mm
– Above: 200 mm (for filling and removal of the bean hopper)
Adjustable feet (optional) can be used to compensate for unevenness or differences in height.
6.3
Requirements of the water supply
6.3.1
Water connection
Water pressure
80–800 kPa (0.8–8 bar)
Flow rate
> 0.1 l/sec
Water temperature
< 25 °C
Only use the supplied hose set when establishing the wa- (Union nut G3/8 and metal hose l = 1.5 m)
ter connection
– Water should not be from a household decalcification system
– Water connection with a shut-off valve, a check valve that can be inspected, and a filter
– Locally applicable regulations must be complied with.
6.3.2
User Manual
Water quality
Total hardness:
4–8° dH GH (German total hardness) / 7–14° fH GH
(French total hardness) / 70–140 ppm (mg/l)
Carbonate hardness
3–6° dH KH / 50–105 ppm (mg/l)
Acid content/pH value
6.5–7.5 pH
Chlorine content
< 0.5 mg/l
NTS
Drawn
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6 | Installation
Franke Kaffeemaschinen AG
Chloride content
< 30 mg/l
TDS (total dissolved solids)
30–150 ppm (mg/l)
Electrical conductivity
50–200 µS/cm (microsiemens)
Iron content
< 0.3 mg/l
– Color: Clear
– Taste: Fresh and pure taste
– Aroma: No perceptible aroma
6.3.3
Water drainage
– Drain hose: D = 16 mm, L = 2 m
– Connection to a lower-lying siphon
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7
FILLING AND EMPTYING
7.1
Filling beans
Filling and emptying | 7
WARNING
Risk of injury
If objects find their way into the bean hopper or grinder, splinters may be ejected, leading to injury.
a) Never put any objects in the coffee bean hopper or grinder.
Fill the bean hoppers with coffee beans.
Fill the powder hopper with powder that is suitable for automatic coffee makers.
1. Lift the bean hopper lid.
2. Add coffee beans.
3. Replace the lid.
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7 | Filling and emptying
7.2
Franke Kaffeemaschinen AG
Filling powder
1. Lift the powder hopper lid.
2. Fill with powder that is suitable for automatic coffee makers.
3. Replace the lid.
7.3
Filling the water tank
NOTICE
Machine damage
Filling the water tank with milk will result in damage to the machine.
a) Fill the water tank with water only.
b) Disconnect the machine from the power supply and contact the service department if the water tank has been
inadvertently filled with milk.
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Filling and emptying | 7
1. Pull out the water tank.
2. Remove the lid.
3. Fill the water tank up to the marking with
fresh water.
ü The surface of the sensor must be dry.
4. Push the water tank with lid all the way
into the coffee machine.
NOTICE
Malfunction
If the water tank is not pushed in all the way, the pump may draw air into the system.
a) Ensure that pressure is applied to the lower area of the water tank when pushing it into the coffee machine.
7.4
Filling milk
NOTICE
Impaired drink quality
Incorrect handling of milk can lead to quality problems.
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a) Only clean containers should be filled with milk.
b) Only use pre-cooled milk (2–5 °C).
c) Only touch the inside of the milk container, the milk hoses, and the milk lid after sanitizing your hands, or wear
disposable gloves.
NOTICE
Machine damage
Using incorrect liquids can damage the machine.
a) Only fill the milk container with milk.
b) Use water and a mild cleaner to clean the machine.
7.4.1
Filling milk for the SU05
1. Open the door.
4. Fill the container with a maximum 5 l of
cooled milk.
2. Switch the cooling unit on.
5. Replace the milk container lid.
6. Slide the milk container all the way into
the cooling chamber.
ð The current cooling chamber temperature is displayed.
7. Close the door.
3. Remove the milk container lid with the
suction hose and place it on a clean surface.
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7.5
Filling and emptying | 7
Setting the grind coarseness
If required, the coarseness of the grind can be set in stages for each grinder.
1. Pull the locking slide forwards as far as
possible.
4. Replace the bean hopper.
5. Check the grind produced and adjust if
necessary.
ð +2: very coarse
ð 0: normal
ð -2: very fine
6. Replace the bean hopper.
2. Lift and remove the bean hopper.
7. Push the locking slide all the way in.
ü Grinder adjustment wrench (no.
1N330253) is available.
3. Adjust the coarseness of the grind with
the wrench.
ð Turn counterclockwise for a finer grind.
ð Turn clockwise for a coarser grind.
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NOTICE
Impairment of function
If the bean hopper and powder hopper are not locked correctly, the function of the coffee machine and the product
quality may be impaired.
a) Push the locking slide all the way in.
7.6
Emptying the bean hopper
1. Pull the locking slide forwards as far as
possible.
5. Push the locking slide all the way in.
2. Lift and remove the bean hopper.
3. Empty, clean, and dry the bean hopper.
4. Replace the bean hopper.
NOTICE
Impairment of function
If the bean hopper and powder hopper are not locked correctly, the function of the coffee machine and the product
quality may be impaired.
a) Push the locking slide all the way in.
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7.7
Filling and emptying | 7
Emptying the powder hopper
NOTICE
Contamination from powder
Powder can fall from the powder hopper.
a) Always transport the powder hopper in an upright position and ensure it is closed.
1. Pull the locking slide forwards as far as
possible.
5. Push the locking slide all the way in.
2. Lift and remove the powder hopper.
3. Empty, clean and dry the powder container.
4. Replace the powder hopper.
CAUTION
Cutting injuries/crushing
The powder hopper's feeding mechanism can cause cuts or crushing injuries.
a) Exercise care when cleaning the powder hopper.
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NOTICE
Impairment of function
If the bean hopper and powder hopper are not locked correctly, the function of the coffee machine and the product
quality may be impaired.
a) Push the locking slide all the way in.
7.8
Emptying the grounds container
NOTICE
Formation of mold
Coffee residue can lead to the formation of mold.
a) Empty and clean the grounds container at least once a day.
1. Open the door.
4. Replace the grounds container and close
the door.
ð The message Door open appears on the
operating interface.
2. Remove the grounds container.
3. Empty, clean, and dry the grounds container.
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7.9
Filling and emptying | 7
Emptying the drip tray
Clean the drip tray if a corresponding message is displayed on the operator panel.
NOTICE
Improper handling
Liquid can escape from the drip tray.
a) Transport and empty the drip tray carefully.
ü The message Drip tray full is displayed on
the operator panel.
6. Slide the drip tray into the machine.
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The drip tray is full. Please empty the drip
tray.
Confirm
1. Pull out the drip tray.
7. Tap Confirm.
10:54
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Drip tray missing
The drip tray is missing or is not installed
correctly.
Confirm
2. Remove the drip grid.
3. Empty the drip tray.
4. Clean and dry the drip tray and drip grid.
5. Place the drip grid on the drip tray.
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7.10 Emptying the cooling unit
NOTICE
Spoiled milk
Insufficient cooling or hygiene can cause milk to spoil.
a) Only use pre-cooled milk (2–5 °C).
b) Only store milk in the cooling unit during operation. When the machine is not in use, e.g., overnight, store the
milk in a refrigerator.
c) Clean the machine and cooling unit once a day.
d) Only touch the suction hose, the inside of the milk container, and the milk lid after sanitizing your hands, or
wear disposable gloves.
e) Place the container lid with the suction hose only on a clean surface.
CAUTION
Health hazard due to germ formation
Inadequate cleaning can result in food residues accumulating in the machine and at the spouts, thereby contaminating products.
a) Do not use the machine unless it has been cleaned according to the instructions.
b) Clean the machine daily in accordance with the instructions.
c) Inform operating personnel of the necessary cleaning measures.
1. Open the door.
3. Store the milk in a refrigerator or dispose
of it if necessary.
2. Remove the milk container.
4. Clean the milk container, the parts that
come into contact with milk, and the cooling chamber.
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Filling and emptying | 7
5. Insert the clean milk container.
6. Switch off the cooling unit if it is no longer
required. After switching off, do not close
the cooling unit door all the way, but leave
it slightly open in order to prevent the formation of odors.
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8 | Preparing drinks
8
Franke Kaffeemaschinen AG
PREPARING DRINKS
WARNING
Risk of scalding
Hot drinks can lead to scalding.
a) Always be careful with hot drinks.
b) Use only suitable drinking vessels.
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8.1
Preparing drinks | 8
Preparing drinks with Quick Select
1. Place an appropriate drinking vessel under
the spout.
2. Adjust the height of the spout using the
spout handle.
3. Select a product.
Cappuccino
Cappuccino
ð The Drink Selection product preview appears.
4. Select product options.
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Extra Shot
...
5. Start preparation with the green button.
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8 | Preparing drinks
Franke Kaffeemaschinen AG
ð Preparation begins.
ð The product selection screen appears
when the drink is ready.
8.2
Preparing drinks with Cash Register
When preparing several products one after the other, please observe the following:
a) Have sufficient drinking vessels ready to use.
b) You can continuously add new products to the waiting list during the preparation.
c) You can select and clear products from the waiting list.
1. Place an appropriate drinking vessel under
the spout.
3. Select product options.
4. Select a product.
2. Adjust the height of the spout using the
spout handle.
ð Preparation begins.
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Preparing drinks | 8
5. Add more products to the waiting list as
needed.
6. Start preparation of each of the products
in the waiting list by pressing the green
button.
ð The next preparation begins.
ð The product selection appears.
ð The drinks are ready.
8.3
Preparing a drink with ground coffee
Example: Quick Select
Only ground coffee may be used. Instant coffee made from dried coffee extract cannot be used.
1. Place an appropriate drinking vessel under
the spout.
User Manual
2. Adjust the height of the spout using the
spout handle.
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3. Press the Decaffeinated coffee selection
button.
ð The Decaffeinated coffee selection button illuminates.
6. Close the manual insertion flap.
7. Confirm the message by pressing OK.
You have selected a drink with
decaffeinated coffee.
Please open powder lid and add
decaffeinated coffee.
OK.
ð Preparation begins.
ð The following message appears:
ð The product selection appears.
ð The product is ready.
You have selected a drink with
decaffeinated coffee.
Please open powder lid and add
decaffeinated coffee.
OK.
4. Open the manual insertion flap.
5. Fill powder.
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8.4
Preparing drinks | 8
Preparing hot water
Example: Quick Select
1. Place an appropriate drinking vessel under
the hot water spout.
2. Select water for tea.
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Espresso
Cappuccino
Chococcino
Americano
Chocolate
Tea
3. Select cup size.
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Cappuccino
ð Hot water is dispensed until the cycle is
complete.
You can stop the hot water dispenser at any time by pressing the cancel button.
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8 | Preparing drinks
8.5
Franke Kaffeemaschinen AG
Steam output
The steam wand is suitable for manually heating and foaming milk, as well as for heating other drinks.
1. Hold a suitable container under the steam
outlet.
2. Select Steam output.
Chococcino
Espresso
Americano
Chocolate
Tea
ð The steam output starts.
3. Press the cancel button to stop the steam
output.
ð The steam output stops.
ð The drinks overview screen appears.
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8.5.1
Preparing drinks | 8
Cleaning the steam wand after use
1. Wipe the steam wand with a damp cloth.
2. Start the steam output briefly to clean the
nozzle.
Chococcino
Espresso
Americano
Chocolate
Tea
3. Press the cancel button to stop the steam
output.
ð The steam output stops.
ð The drinks overview screen appears.
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9 | Cleaning
Franke Kaffeemaschinen AG
9
CLEANING
9.1
Introduction
The perfect coffee experience depends on a perfectly cleaned coffee machine. Clean your coffee machine at least
once a day and more frequently if necessary.
NOTICE
Soiled accessories
Soiled accessories can have a negative affect on the functionality of the machine and the quality of the drinks produced.
a) Clean the accessories by using the 5-step method.
b) Follow the applicable instructions for accessories.
The automatic cleaning process involves cleaning the coffee machine and cleaning the cooling unit.
Other areas to be cleaned:
– Inner surfaces of the cooling chamber
– Inner side of the door and lip seal
– Milk container and milk container lid
– Milk suction hose, suction fitting, flow / no flow adapter (SU12 only)
– Bean hopper and powder container
Cleaning and maintenance plan [} 54]
See also
2 5-step method [} 48]
9.2
5-step method
Clean the removable components of your coffee machine using the 5-step method.
1. Remove coarse dirt with a brush or paint
brush.
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2. Soak the parts in hot water with a mild
cleaner. Clean the inside of the milk hose
with a brush.
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Cleaning | 9
3. Wash the parts.
4. Rinse the parts thoroughly.
5. Dry the parts.
See also
2 Cleaning [} 48]
9.3
Required cleaning accessory
9.3.1
Cleaning accessories for MS EC
– Cleaning tablets
– Microfiber cloth
– Brush set
– Milk system cleaning agent (dosing bottle)
– Cleaning container
9.3.2
Cleaning accessories for FM CM
– Cleaning tablets
– Microfiber cloth
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– Brush set
9.4
Starting the cleaning process
9.4.1
Starting cleaning via the Cleaning and Maintenance menu
Switch to the maintenance level
1. Tap the Franke logo.
6. Select Clean coffee machine.
Cleaning and maintenance
Error/Event log
Clean Coffee Machine
Rinse Coffee Machine
Filter water quantity
Wipe Protection
2. Enter the PIN. PIN codes [} 55]
7. Press Yes to start the cleaning process.
No
3. Press Ok.
4. Select the menu.
Yes
8. Follow the instructions on the user interface and confirm the individual steps by
selecting Next.
ð The machine shows the next step.
My settings
Individualization and data transfer
Cleaning and maintenance
5. Select Cleaning and Maintenance.
My settings
Individualization and data transfer
Cleaning and maintenance
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Cleaning | 9
WARNING
Risk of scalding
Hot liquids and steam escape during cleaning and can lead to scalding.
a) Keep hands away from the spouts and nozzles during this process.
When the cleaning cycle is complete, the machine either switches back to the maintenance level or the energy saving mode. Your service technician can set the desired option for you.
9.5
Cleaning the internal water tank / Replacing the filter cartridge
1. Remove and empty the water tank.
5. Fill the new filter cartridge with water.
2. Unscrew the filter cartridge counterclockwise and remove it from the filter holder.
6. Insert the new filter cartridge into the filter
holder and secure it in place by screwing
clockwise.
3. Dispose of the water filter.
4. Clean the water tank using the 5-step
method.
7. Fill the water tank up to the marking with
fresh water.
ð The surface of the sensor must be dry.
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8. Push the water tank with lid all the way
into the coffee machine.
ð The filter rinsing process is active.
ð The system is filled.
ð Filter replacement is completed.
NOTICE
Malfunction
If the water tank is not pushed in all the way, the pump may draw air into the system.
a) Ensure that pressure is applied to the lower area of the water tank when pushing it into the coffee machine.
9.6
Cleaning the monitor screen
1. Switch to the maintenance level.
2. Select Cleaning and maintenance.
My settings
Individualization and data transfer
Cleaning and maintenance
You cannot cancel the locking function of the
user interface. The locking function lasts 20
seconds.
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Cleaning | 9
3. Select Wipe Protection.
Cleaning and maintenance
Error/Event log
Clean Coffee Machine
Rinse Coffee Machine
Filter water quantity
Wipe Protection
ð The user interface is locked for 20 seconds.
4. Clean the monitor screen.
My settings
Individualization and data transfer
Cleaning and maintenance
ð The maintenance level appears.
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9 | Cleaning
9.7
Franke Kaffeemaschinen AG
Cleaning and maintenance plan
Frequency
Task
Information
Daily
Daily cleaning in accordance with the See Cleaning [} 48]
instructions on the coffee machine
Weekly
Clean the bean hopper
Clean the powder hopper
Clean the brewing module
See supplied cleaning instructions
Maintenance by service technician
Contact a service technician
Annually/every 30 000 products
(whichever occurs first)
See also
2 Emptying the bean hopper [} 34]
2 Emptying the powder hopper [} 35]
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10
Configuration | 10
CONFIGURATION
10.1 Switching to the maintenance level
1. Tap the Franke logo.
2. Enter the PIN. PIN codes [} 55]
3. Press Ok.
4. Select the menu.
My settings
Individualization and data transfer
Cleaning and maintenance
10.2 PIN codes
Default PIN codes are assigned from the factory:
Default PIN
Owner
Specialist
Operator
1111
2222
7777
My PIN
The PIN codes for key (secured) products and On/Off machine can be viewed and changed with the owner role in
the My settings/Access rights menu.
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10 | Configuration
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10.3 My settings menu tree
My settings
0 Startup
1 Set Machine
0.10 System information
2 Set Drinks
3 Date and time
6 Access rights
1.1 Language
3.2 Date and Time
6.2 Owner
1.2 Operation Mode
3.3 Timer 1
6.3 Specialist
1.3 Selection buttons
6.4 Operator
1.4 Cleaning
6.6 Key (secured) Products
1.7 Temperatures
6.7 On/Off Machine
Depending on the configuration of your machine, individual menu items may or may not be displayed.
10.4 Input methods
Tap the switch to switch between Yes/No or On/Off. The visible value is active.
Tap the arrow to display the selection and to select the option.
Drag the scale to adjust parameters. The framed value is active.
Tap the keyboard to enter text or numbers.
10.5 1 Set machine
You can customize your machine to suit your requirements via the menu 1 Set Machine. The following options are
available.
– Set language
– Configure operating mode
– Assign selection buttons
– Set cleaning function
– Change temperature settings
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Configuration | 10
10.5.1 1.1 Language
My settings
1 Set Machine
1.1 Language
Parameter
Value range
Select language
de, en, fr, nl, da, fi,
no, sv, pl, cs, uk,
ru ...
Remarks
– The language is switched immediately on the user
interface
– Default: de (German)
10.5.2 1.2 Operating mode
My settings
1 Set Machine
1.2 Operation Mode
Parameters
Usage scenario
Value range
Remarks
– Non-self-service
– Self-service
Operation Mode
– Quick Select
– Cash Register
Products per page
– Cash Register:
4, 9, 16
– Quick Select: 6,
12, 20
Depiction
– The only operating mode available in the Non-selfservice usage scenario is Cash Register.
– Number of products displayed simultaneously
– Default: 16 or 12
– Photo-realistic
– Iconized
Automatic mode
– Yes
– No
Pause between products
Adapt drinks
1–10 seconds
– Yes
– No
Increment: 1
– Possibility for self-service customers to modify the
selected drink in accordance with the allocation of
the selection buttons
– Default: No
Custom images
– Yes
– Activate customer-specific images
– No
– For the self-service usage scenario, Quick Select operating mode
– Default: No
Options
Parameters
Hide cancel button
User Manual
Value range
– Yes
Remarks
– Display the button for canceling the product
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10 | Configuration
Parameters
Franke Kaffeemaschinen AG
Value range
– No
Acoustic signal for drink preparation
– Yes
Acoustic signal for error messages
– Yes
Remarks
– Default: No
Beeps when the product is ready
– No
Beeps in a 3-second cycle if a resource is missing
– No
1.2 Operating mode
Parameters
Usage scenario
Value range
Remarks
– Non-self-service
– Self-service
Operation Mode
– Quick Select
– Cash Register
Products per page
– Cash Register:
4, 9, 16
– Quick Select: 6,
12, 20
Depiction
– The only operating mode available in the Non-selfservice usage scenario is Cash Register.
– Number of products displayed simultaneously
– Default: 16 or 12
– Photo-realistic
– Iconized
Automatic mode
– Yes
– No
Pause between products
Adapt drinks
1–10 seconds
– Yes
– No
Increment: 1
– Possibility for self-service customers to modify the
selected drink in accordance with the allocation of
the selection buttons
– Default: No
Custom images
– Yes
– Activate customer-specific images
– No
– For the self-service usage scenario, Quick Select operating mode
– Default: No
Options
Parameters
Hide cancel button
Value range
Remarks
– Yes
– Display the button for canceling the product
– No
– Default: No
Acoustic signal for drink preparation
– Yes
Acoustic signal for error messages
– Yes
Beeps when the product is ready
– No
Beeps in a 3-second cycle if a resource is missing
– No
1.2 Operating mode
Parameters
Usage scenario
Value range
Remarks
– Non-self-service
– Self-service
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Parameters
Operation Mode
Configuration | 10
Value range
– Quick Select
– Cash Register
Products per page
– Cash Register:
4, 9, 16
– Quick Select: 6,
12, 20
Depiction
Remarks
– The only operating mode available in the Non-selfservice usage scenario is Cash Register.
– Number of products displayed simultaneously
– Default: 16 or 12
– Photo-realistic
– Iconized
Automatic mode
– Yes
– No
Pause between products
Adapt drinks
1–10 seconds
– Yes
– No
Increment: 1
– Possibility for self-service customers to modify the
selected drink in accordance with the allocation of
the selection buttons
– Default: No
Custom images
– Yes
– Activate customer-specific images
– No
– For the self-service usage scenario, Quick Select operating mode
– Default: No
Options
Parameters
Hide cancel button
Value range
Remarks
– Yes
– Display the button for canceling the product
– No
– Default: No
Acoustic signal for drink preparation
– Yes
Acoustic signal for error messages
– Yes
Beeps when the product is ready
– No
Beeps in a 3-second cycle if a resource is missing
– No
1.2 Operating mode
Parameters
Usage scenario
Value range
Remarks
– Non-self-service
– Self-service
Operation Mode
– Quick Select
– Cash Register
Products per page
– Cash Register:
4, 9, 16
– Quick Select: 6,
12, 20
Depiction
– The only operating mode available in the Non-selfservice usage scenario is Cash Register.
– Number of products displayed simultaneously
– Default: 16 or 12
– Photo-realistic
– Iconized
Automatic mode
– Yes
– No
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10 | Configuration
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Parameters
Value range
Remarks
Pause between products
1–10 seconds
Increment: 1
Adapt drinks
– Yes
– No
– Possibility for self-service customers to modify the
selected drink in accordance with the allocation of
the selection buttons
– Default: No
Custom images
– Yes
– Activate customer-specific images
– No
– For the self-service usage scenario, Quick Select operating mode
– Default: No
Options
Parameters
Hide cancel button
Value range
Remarks
– Yes
– Display the button for canceling the product
– No
– Default: No
Acoustic signal for drink preparation
– Yes
Beeps when the product is ready
Acoustic signal for error messages
– Yes
Hide cancel button
– Yes
– Display the button for canceling the product
– No
– Default: No
– No
Beeps in a 3-second cycle if a resource is missing
– No
10.5.3 1.3 Selection buttons
My settings
1 Set Machine
1.3 Selection buttons
Parameters
Product options
Value range
– Small
– Medium
– Large
– 2x
– Decaf
– Extra Shot
– Iced
– Espresso Shot
Remarks
– The maximum twelve selection buttons can be assigned with various product options in the service
menu. The product options appear in the Drink Selection status
– With up to eight configured selection buttons, buttons 1–4 are displayed on the left-hand side, with
the rest on the right-hand side
– If more than eight selection buttons are configured,
buttons 1–6 are displayed on the left-hand side,
with the rest on the right-hand side
– Nine or more buttons are displayed at a reduced
size
Recommendation:
– Selection buttons on left-hand side: Select drink
size.
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Parameters
Configuration | 10
Value range
Remarks
– Selection buttons on the right-hand side: Select additional settings.
Text display
– Function
– Free text
– No text
Price
Amount
– Default: Function: Labeling corresponds to the name
of the selected product option.
– Free text: your own labeling of the selection buttons.
– No text: Switch off labeling.
– Store surcharge for the option.
– The total price is calculated by the machine
– Default: 0.00
PLU
PLU No.
– Store PLU number of price calculation (if PLU numbers are used).
– Default: 0
10.5.4 1.4 Cleaning
My settings
1 Set Machine
1.4 Cleaning
Process behavior
Parameters
Buzzer
Value range
Remarks
– Yes
– Acoustic prompts for actions during cleaning
– No
– Default: No
10.5.5 1.7 Temperatures
My settings
1 Set Machine
1.7 Temperatures
Parameters
Value range
Coffee
-20 to +20
Remarks
– The temperature in the coffee boiler is preset by
the service technician
– The set temperature can be adjusted by percentages using the sliding controller
Steam
-20 to +20
– The temperature in the steam boiler is preset by the
service technician
– The set temperature can be adjusted by percentages using the sliding controller
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10 | Configuration
Franke Kaffeemaschinen AG
10.6 2 Set drinks
You can save each product in three user-specific variations. The original cannot be changed.
Only parameters that are relevant for the product are displayed.
The percentage specifications are always based on the preset value.
Tips for configuring the parameters can be found in the chapter Help with problems concerning product quality
[} 76].
4
1
6
General
Test
5
...
Coffee
2
Brewing quantity
Water quantity
Grind quantity
Grinder 1
Grinder 2
3
7
Save
Back
1
Select variation
2
Select area
3
Save settings
4
Select product
5
Confirm variation
6
Prepare a test product
7
Adjust parameters
Setting drinks
Desired action
Menu item
Select a product
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Information / instruction
Number
Use the selection arrows to select the prod- 4, 1
uct to be defined, then select the variation
to be edited
Change the product description
and product text
General
Enter the product description and select the 2, 7
product text
Determine the price (only available when payment is activated)
General
Determine PLU, prices, and tokens; select
the Free option
7
Adjust water quantity, grinders,
brewing quantity, and pressure
Coffee
Adjust parameters
2, 7
Adjust milk quantity
Milk
Adjust the milk quantity in percent
2, 7
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Configuration | 10
Desired action
Menu item
Information / instruction
Number
Adjust the foam quantity
Foam
Adjust the foam quantity in percent
2, 7
Prepare a test product
Test
Press Test to prepare the selected product
using the modified settings
6
Select the variation, then confirm with the
checkmark
1, 5
Press Save to save the drink settings
3
Assign a drink variation that is to
be prepared with this product selection
Save drink settings
Save
10.7 3 Date and time
10.7.1 3.2 Date and time
My settings
3 Date and time
3.2 Date and Time
Parameter
Value range
Display
12 h/24 h
Day
0–31
Set the day
Month
0–12
Set the month
Year
0–63
Set the year
Hour
0–23/0–11
Configure hours
Minute
0–59
Configure minutes
Time zone
Remarks
Set time zone
10.7.2 3.2 Date and time
My settings
3 Date and time
3.2 Date and Time
Parameter
Value range
Display
12 h/24 h
Day
0–31
Set the day
Month
0–12
Set the month
Year
0–63
Set the year
Hour
0–23/0–11
Configure hours
Minute
0–59
Configure minutes
Time zone
User Manual
Remarks
Set time zone
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10 | Configuration
Franke Kaffeemaschinen AG
10.7.3 3.3–3.6 Timer 1–4
My settings
3 Date and time
3.3 Timer 1
My settings
3 Date and time
...
Parameter
Value range
Remarks
Active
Mo, Tu, We, Th, Fr,
Sa, Su
Activate or deactivate days by tapping
On/Off hours
0–23/0–11
Switch-on time (hour)
On/Off minutes
0–59
Switch-on time (minute)
Monday – Sunday
Yes/No
Days on which the machine will switch on automatically
10.8 4 Nutritional value information
10.8.1 Menu item 4.1 Milk
My settings
4 Nutritional value information
4.1 Milk
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Parameter
Value range
Remarks
Sugar (g)
Number
Enter value per 100 ml
Fat (%)
Number
Enter value per 100 ml
Protein (g)
Number
Enter value per 100 ml
Calories (kcal)
Number
Enter value per 100 ml
Ingredients
Yes/No
Default list of ingredients. Specify whether the ingredient is contained in the selected resource
Special allergens
Characters
Enter ingredients or allergens that are not included in the
list
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Configuration | 10
10.8.2 Menu item 4.3 Powder
My settings
4 Nutritional value information
4.3 Powder
Parameters
Value range
Remarks
Sugar (g)
Number
Enter value per 100 ml
Fat (%)
Number
Enter value per 100 ml
Protein (g)
Number
Enter value per 100 ml
Calories (kcal)
Number
Enter value per 100 ml
Ingredients
Yes / No
Default list of ingredients. Specify whether the ingredient is contained in the selected resource
Special allergens
Characters
Enter ingredients or allergens that are not included in the
list
10.8.3 Menu item 4.3 Powder
My settings
4 Nutritional value information
4.3 Powder
User Manual
Parameters
Value range
Remarks
Sugar (g)
Number
Enter value per 100 ml
Fat (%)
Number
Enter value per 100 ml
Protein (g)
Number
Enter value per 100 ml
Calories (kcal)
Number
Enter value per 100 ml
Ingredients
Yes / No
Default list of ingredients. Specify whether the ingredient is contained in the selected resource
Special allergens
Characters
Enter ingredients or allergens that are not included in the
list
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10 | Configuration
Franke Kaffeemaschinen AG
10.9 6 Access rights
10.9.1 Menu item 6.2 Owner
My settings
6 Access rights
6.2 Owner
Parameters
Value range
Set PIN
0–9
Remarks
– Authorizations: Access to My settings; call up
counter values
– Default PIN: 1111
10.9.2 Menu item 6.3 Specialist
My settings
6 Access rights
6.3 Specialist
Parameters
Value range
Set PIN
0–9
Remarks
– Authorizations: Limited access to My settings; call
up the counter values of all products
– Default PIN: 2222
10.9.3 Menu item 6.4 Operator
My settings
6 Access rights
6.4 Operator
Parameters
Value range
Set PIN
0–9
Remarks
– Authorization: Call up the counter value of all products
– Default PIN: 7777
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Configuration | 10
10.9.4 Menu item 6.6 Key (secured) products
My settings
6 Access rights
6.6 Key (secured) Products
Parameters
Value range
Set PIN
0–9
Remarks
– Authorization: Lock and unlock key (secured) products
– Default PIN: 8888
10.9.5 Menu item 6.7 On/Off machine
My settings
6 Access rights
6.7 On/Off Machine
Parameters
Value range
Set PIN
0–9
Remarks
– Authorization: Switch the coffee machine On/Off
– Default PIN: 9999
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11 | Individualization and data transfer
11
Franke Kaffeemaschinen AG
INDIVIDUALIZATION AND DATA TRANSFER
11.1 Overview
This menu provides you with the following options:
– Use existing Franke media for drinks, screen savers, or as advertising media.
– Upload and view your own media objects on the machine.
– Use your own media for drinks, screen savers, or as advertising media.
– Configure the behavior of the various operating modes and screen savers.
– Save settings.
– Create regular backups of your A400 to a USB stick.
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Individualization and data transfer | 11
11.2 Individualization and data transfer menu tree
Individualization and data transfer
1 Manage my media
2 Modify depiction
3 Load/back up data
1.1 Load media
2.1 Activate drinks
3.1 Back up data
1.2 Back up media
2.2 Image carousel
3.2 Load backup
1.3 Advertising media
2.3 Screen saver
3.3 Back up XML data
1.4 Product images
2.4 My screen saver
1.5 Screen saver
2.5 Menu cards
1.6 Audio files
2.6 Advertising media
1.7 Eject USB stick
2.7 My Advertising Media
1.8 Create directory structure
2.8 Audio sequences
2.9 My Audio Sequences
2.8 Audio sequences
2.10 Sort Quick Select
2.11 Sort Cash Register
2.12 My Product Images
2.13 Configure application
By using 4 Set default values, selected parameters can be reset to the preset values.
5 Import FPC becomes usable when a USB stick with a valid Franke product catalog is connected.
8 Eject USB stick logs off connected USB sticks. If a USB stick is being used, the menu item will appear in green,
otherwise it appears in orange.
The multimedia functions are only available in the Inspire Me (if available) and Quick Select operating modes.
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11 | Individualization and data transfer
Franke Kaffeemaschinen AG
11.3 Switching to the maintenance level
1. Tap the Franke logo.
2. Enter the PIN. PIN codes [} 55]
3. Press Ok.
4. Select the menu.
My settings
Individualization and data transfer
Cleaning and maintenance
11.4 Requirements for your own media
Media
Advertising images (advertising media)
Product images
Screen saver
Size
800 x 600 px
430 x 274 px
800 x 600 px
Data formats
24 bit PNG
24 bit PNG and 8-bit alpha 24 bit PNG
channel (if necessary)
Storage location on a
USB stick
QML-Files\rc\custom\im- QML-Files\rc\custom
ages
\drinks
QML-Files\rc\custom
\screensavers
11.5 Required folder structure on the USB stick
You must maintain a specific directory structure so that the A400 can recognize your media without any difficulty.
Folder structure
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Individualization and data transfer | 11
[Drive]\
QML-Files\
rc\
custom\
drinks
images
screensavers
1. Create the folder structure once, save it,
and then you will be able to access it
again quickly.
2. You can also generate this directory structure automatically. To do this, use menu
item 1.8 Create directory structure.
11.6 Loading or deleting your own media
The upload process is the same for all media.
Free space: 400 MB
The images on the USB stick must be present in the required folder structure, have the correct data format, and be
of the correct size. See Requirements for your own media [} 70].
Desired action
Menu item
Load media onto the machine
1.1 Load media
Information / instruction
– Insert a USB stick with the required folder
structure
– Select the media type from the drop-down
menu: Advertising media/Product images/Screen
savers/Audio files
– Select the media using drag&drop
– Press Save
Back up media from the
machine
1.2 Back up media
– Insert a USB stick
– Select the media type
– Save individual media files or all of the media
onto the USB stick
Delete media
1.3 Advertising media
– Open the desired menu
1.4 Product images
– Select the media that is no longer required
1.5 Screen saver
– Delete the media that is no longer required by
pressing the Clear button
– Drag a medium from the selection below to an
existing medium above
The existing medium is replaced
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11 | Individualization and data transfer
Franke Kaffeemaschinen AG
11.7 Using your own advertising media
11.7.1 Configuring your own advertising media
Menu item 2.7 My advertising media
The activated advertising media can be switched on for each drink by selecting My settings > Set drinks.
Desired action
Menu item
Use media
2.7 My advertising media
Information / instruction
– Tap the medium that you wish to use in the lower
section
– Drag the medium to the top
Remove used media
2.7 My advertising media
– Tap a medium that you no longer wish to use in the
upper section
– Drag the medium to the bottom
View a selection
2.7 My advertising media
– Select Preview to check the selection
Activate advertising media
2.7 My advertising media
– Select Change to activate the advertising media
11.7.2 Assigning my product images
An image must be assigned to each available product.
The images can be activated by selecting My settings > Set machine > Operating mode.
Products to which no image has been assigned will be displayed without an image.
You can either use the Franke images or your own, but you cannot mix the two types with one another.
Desired action
Menu item
Select an image
2.12 My product images
Information / instruction
– Tap the image
– Press Select image
Remove an image
2.12 My product images
– Tap the image
– Press Remove image
11.8 Displaying languages and configuring nutritional values
Desired action
Menu item
Switching languages
2.13 Configure application
Information / instruction
– Activate language switching
– Select languages to be displayed
Set the waiting time for
switching language
2.13 Configure application
Display nutritional value in- 2.13 Configure application
formation
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– Set the Timeout until the system switches back to
the default language
– Activate the display of nutritional value information
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Franke Kaffeemaschinen AG
Individualization and data transfer | 11
11.9 Loading/backing up data
11.9.1 Backing up data
Desired action
Menu item
Export a configuration and
media
3.1 Back up data
Information / instruction
– Export configuration
– Back up Franke media
– Back up your own media
– Eject USB stick
11.9.2 Back up XML data
Desired action
Menu item
Information / instruction
Back up XML data
3.3 Back up XML data
Export operating data such as maintenance data, error
logs, or product and machine counters
11.10 Restoring default values
User Manual
Desired action
Menu item
Information / instruction
Set default values
4 Set default values
Restore the default values in the selected areas
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12 | Troubleshooting
12
Franke Kaffeemaschinen AG
TROUBLESHOOTING
12.1 Error messages
When an error occurs, the machine displays an error message that provides notices regarding the elimination of the
error.
Non-self-service mode
When the non-self-service mode is selected, an error is indicated via a highlighted symbol. Tap the symbol for further information.
10:53
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10:54
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Refill milk
Close
A message with instructions
Self-service mode
When the self-service mode is selected, an error is indicated via a colored triangle in the upper right-hand corner of
the operator panel. Tap the symbol for further information.
10:53
2017-10-16
10:54
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Internal water tank almost
empty
Please inform staff.
Close
A message with instructions for your customer
If the entire system is affected by an error, error messages will appear automatically. The machine must be
restarted in the event of serious errors.
a) To restart the machine, switch it off via the main switch
.
b) Wait a minute and then switch it back on again.
c) Check the power supply if the machine fails to start.
d) Contact your service technician if the machine cannot be started or if you are unable to rectify the error.
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Troubleshooting | 12
12.2 Color code for error messages
Temporary interruption
System still fully functional
System has limited functionality
Some or all resources are locked
12.3 Tips for good coffee drinks
NOTICE
Poor drink quality
The oil from the coffee beans is deposited on the inside of the bean hopper as a thin film of oil. This deposited oil
ages quickly and impairs the taste of the drinks produced.
a) Remove the oil film from the inside of the bean hopper on a daily basis.
b) To do this, use a dry cloth or a cloth moistened only with water.
c) Do not use any cleaners, as these alter the taste of the coffee.
The aromas of the coffee beans evaporate in the bean hopper as a result of heat and air exchange. The quality will
have already deteriorated after 3 hours.
a) Coffee beans should not be moist.
b) Seal any open coffee bean packs in an airtight manner.
c) Do not store coffee beans in a refrigerator or freezer.
d) Only fill the coffee beans into the bean hopper that you will need for the next 3 hours.
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12 | Troubleshooting
Franke Kaffeemaschinen AG
12.4 Help with problems concerning product quality
Problem
Possible causes
Possible solutions
Coffee tastes stale
Grind too coarse
Select a finer grind (see Setting the grind
coarseness [} 33])
Too little coffee
Increase the amount of coffee
Temperature too low
Increase the temperature
Coffee is old
Use fresh coffee
Bean hopper not locked correctly
Check the bean hopper locking mechanism (see Emptying the bean hopper
[} 34], Setting the grind coarseness
[} 33])
Poor grind
Contact customer service
Minimal coffee usage
Pour a small amount of coffee beans into
the bean hopper
Spoiled coffee beans
Replace coffee beans
Residual cleaner
Rinse the machine
Dirty cup
Check dishwasher
Poor water quality (chlorine, hardness,
etc.)
Have the water quality checked
Temperature too high
Lower coffee temperature
Grind too fine
Select a coarser grind (see Emptying the
bean hopper [} 34], Setting the grind
coarseness [} 33])
Coffee quantity too low
Increase the amount of coffee
Roast too dark
Use lighter coffee roast
Temperature too low
Increase coffee temperature
Roast too light
Use darker coffee roast
Grind too coarse
Select a finer grind (see Emptying the bean
hopper [} 34], Setting the grind coarseness
[} 33])
Viscous
Use less powder, use more water
Watery
Use more powder, use less water
Powder clumping or moist
Clean and dry powder system
Too sweet
Use less powder, use more water
Not sweet enough
Use more powder, use less water
Strange taste
Clean powder system
Coffee tastes strange
Coffee tastes bitter
Coffee tastes sour
Consistency of powder
products
Taste of powder products
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13
Decommissioning | 13
DECOMMISSIONING
13.1 Preparing for decommissioning
1. Clean the machine using the automatic
cleaning function. Cleaning [} 48]
2. Empty the bean hopper and powder hopper.
3. Clean the bean hopper and powder hopper.
4. Empty the milk container.
5. Clean the milk container and container lid.
6. Clean the inside of the milk hose with a
brush.
7. Clean the suction filter with a twisted-inwire brush.
8. Clean the flow / no flow adapter.
13.2 Short-term decommissioning (up to 3 weeks)
ü The machine remains in place.
1. Enable the energy saving mode.
2. Disconnect the machine from the power
supply.
3. Close the water supply for the water connection.
4. Clean any add-on units.
5. Switch off the add-on units and disconnect them from the power supply.
13.3 Long-term decommissioning
NOTICE
Functionality of the machine is impaired in the event of long-term decommissioning and storage
If you plan to start using your machine again at a later date, it is essential service measures are implemented. The
coffee machine must be maintained, installed, and cleaned before preparing any drinks.
a) Contact the Franke Service team for information regarding proper decommissioning and storage.
b) Have your coffee machine drained by your service technician.
c) Remedial maintenance may be required when commissioning the machine if it has been stored in excess of 6
months.
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13 | Decommissioning
Franke Kaffeemaschinen AG
13.4 Transport and storage
Protect the machine from mechanical damage and adverse environmental conditions during transport and storage.
Protect the machine from the following:
– Vibrations
– Dust
– Sunlight
– Falling or tipping over
– Slipping during transport
The following conditions must be fulfilled:
– Permissible temperatures: -10 to +50 °C
– If the machine has not been drained and emptied completely, it must not be stored at sub-zero temperatures
– Relative humidity: max. 80%
– Sufficient structural integrity and fastening
– Set the machine up in a standing position
– Machine empty and system emptied
– Machine and loose parts packaged, preferably in their original packaging
CAUTION
Bodily injury
Lifting heavy objects can cause injury.
a) Do not lift heavy objects on your own.
b) Use suitable tools and aids to reduce the load.
13.5 Recommissioning after prolonged periods of storage or non-use
NOTICE
Deterioration in storage
Components may no longer function as they should if they have been stored or unused for periods in excess of 6
months.
a) Contact your Service team for information regarding restoring and recommissioning your machine.
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14
Disposal | 14
DISPOSAL
Disposal of consumables
– Beans, powder, and coffee grounds can be composted.
– Observe the information on the label when disposing of any unused cleaning agent.
– Dispose of any liquids in the cleaning container or drip tray via the waste water system.
Disposing of the machine and other devices
The machine complies with European Directive 2012/19/EU regarding Waste Electrical and Electronic Equipment
(WEEE) and must not be disposed of with household waste.
Dispose of electronic components separately.
Dispose of plastic parts in accordance with their marking.
Two people are required to transport the coffee machine.
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15 | Technical data
15
Franke Kaffeemaschinen AG
TECHNICAL DATA
15.1 Technical data for the coffee machine
Bean hopper capacity
0,6 kg
1,2 kg
Powder hopper capacity
0,6 kg
1,2 kg
Coffee boiler
Volume: 0,9 l
Operating pressure: 800 kPa (8 bar)
Voltage: 230 V
Power: 2,5 kW
Steam boiler
Volume: 0,9 l
Operating pressure: 100 kPa (1 bar)
Voltage: 230 V
Power: 2,5 kW
Water tank (internal)
4 l
Drip tray
3 l
Wastewater tank (external)
16 l
Noise emission
< 70 dB
Weight
38 kg
Ambient conditions
Humidity: max. 80 %
Ambient temperature: 10–32 °C
15.2 Electrical connections
Type
Country
A400
CH
FCS4060
200–240 V
Frequency
50–60 Hz
Power
2100–2300 W
Current consumption
9.6 A
Fuse
10 A
Connection
1L N PE
A400
EU
Voltage
220–240 V
FCS4060
GB
Frequency
50–60 Hz
CH
Power
2400–2800 W
Current consumption
11.64–12.71 A
Fuse
13/16 A
Connection
1L N PE
Voltage
200 V
Frequency
50–60 Hz
Power
2300 W
A400
FCS4060
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Voltage
JP
User Manual
Franke Kaffeemaschinen AG
Type
Technical data | 15
Country
Current consumption
11.2 A
Fuse
16 A
Connection
2L PE
CW
EU
Voltage
220–240 V
FCS4054
GB
Frequency
50–60 Hz
CH
Power
110–130 W
Current consumption
CW
JP
FCS4054
Fuse
10 A
Connection
1L N PE
Voltage
100 V
Frequency
50–60 Hz
Power
80 W
Current consumption
11.2 A
Fuse
10 A
Connection
1L N PE
Power cord
1T310466
15.3 Power cord
Fuse 10 A
Country
Item number
CH
1T310036
Plug
Fuse 16 A
Country
Item number
EU
1N330002
GB
1N330001
CH
1N330000
Plug
15.4 Cooling unit SU05
Device type
FCS4048
Milk container
5 l
Ambient conditions
Humidity: max. 80 %
Ambient temperature: 10–32 °C
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15 | Technical data
Franke Kaffeemaschinen AG
Refrigerant
R134a/40 g
Climate class
T (tropical, suitable for temperatures between
16−43 °C)
Noise emission
< 70 dB
Weight
SU05 MS: 16.1 kg
SU05 FM: 23.0 kg
Cooling temperature
2.0−5.0 °C
Dimensions (width/depth/height)
270 mm/474 mm/540 mm
15.5 Cup warmer CW
Device type
FCS4054
Capacity
Up to 120 cups (depending on cup size)
Weight
approx. 20 kg
Dimensions (width/depth/height)
270 mm/475 mm/540 mm
15.6 KE200 cooling unit
Weight
approx. 13 kg
Dimensions (width/depth/height)
225 mm/453 mm/330 mm
15.7 Chill&Cup
Weight
approx. 29 kg
Dimensions (width/depth/height)
334 mm/471 mm/502 mm
15.8 Accounting system AC
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Device type
FCS4056
Weight
approx. 18 kg
Dimensions (width/depth/height)
200 mm/451 mm/542 mm
User Manual
Franke Kaffeemaschinen AG
Numerical
5-step method
Disposing of liquid
11, 48
A
79
E
Electronic components
Advertising media
Ambient conditions
Annually
71
80, 81
54
Disposal
79
Error messages
74
I
Installation dimensions
B
Bean hopper
80
Beans
Disposal
79
Intended use
11
Clean coffee machine
50
Cleaning
Drip grid
37
Drip tray
37
Cleaning agent
Disposal
79
Cleaning container
Disposing of liquid
Media
53
Coffee boiler
80
Coffee grounds
Disposal
79
Credit Mode
24
Dashboard
54
11, 13
Decommissioning
77
Directory structure
71
Disposal
79
Drip grid
37
Drip tray
37
User Manual
73
Load
73
000
N
Noise emission
80, 82
O
Operating mode
Cash Register
23
Non-self-service mode
74
Quick Select
24
Self-service
74
Operator panel
37
P
Plastic parts
D
Daily
Back up
Requirements
79
Cleaning the monitor screen
6
M
C
Cancel button
26
Disposal
79
Powder
Disposal
79
Prerequisites
11
Product images
71
S
Screen saver
71
Spout
42
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Height adjustment
42
Start button
11
Steam boiler
80
Steam output
47
Steam wand
47
T
Tips and tricks
11
Transport
79
Troubleshooting
Machine error
74
U
USB stick
70
W
Wastewater tank (external)
80
Weekly
54
Wipe Protection
53
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User Manual
Franke Kaffeemaschinen AG
Franke-Str. 9
CH-4663 Aarburg
Switzerland
Hotline-Phone: +41 62 787 37 37
Fax: +41 62 787 97 37
Internet www.franke.com
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