HP Autopass License Server User Guide

HP AutoPass License Server
Software Version: 9.0
Windows®, Linux and CentOS operating systems
Users Guide
Document Release Date: October 2015
Software Release Date: October 2015
Users Guide
HP AutoPass License Server (9.0)
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Legal Notices
Warranty
The only warranties for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
The information contained herein is subject to change without notice.
Restricted Rights Legend
Confidential computer software. Valid license from HP required for possession, use or copying.
Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
Copyright Notice
© Copyright 2013-2015 Hewlett-Packard Development Company, L.P.
Trademark Notices
Adobe® is a trademark of Adobe Systems Incorporated.
Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.
UNIX® is a registered trademark of The Open Group.
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HP AutoPass License Server (9.0)
Documentation Updates
The title page of this document contains the following identifying information:
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Software Version number, which indicates the software version.
Document Release Date, which changes each time the document is updated.
Software Release Date, which indicates the release date of this version of the software.
To check for recent updates or to verify that you are using the most recent edition of a document, go to:
http://h20230.www2.hp.com/selfsolve/manuals
This site requires that you register for an HP Passport and sign in. To register for an HP Passport ID,
go to: http://h20229.www2.hp.com/passport-registration.html
Or click the New users - please register link on the HP Passport login page.
You will also receive updated or new editions if you subscribe to the appropriate product support
service. Contact your HP sales representative for details.
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HP AutoPass License Server (9.0)
Support
Visit the HP Software Support Online web site at: http://www.hp.com/go/hpsoftwaresupport
This web site provides contact information and details about the products, services, and support that
HP Software offers.
HP Software online support provides customer self-solve capabilities. It provides a fast and efficient
way to access interactive technical support tools needed to manage your business. As a valued
support customer, you can benefit by using the support web site to:
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Search for knowledge documents of interest
Submit and track support cases and enhancement requests
Download software patches
Manage support contracts
Look up HP support contacts
Review information about available services
Enter into discussions with other software customers
Research and register for software training
Most of the support areas require that you register as an HP Passport user and sign in. Many also
require a support contract. To register for an HP Passport ID, go to:
http://h20229.www2.hp.com/passport-registration.html
To find more information about access levels, go to:
http://h20230.www2.hp.com/new_access_levels.jsp
HP Software Solutions Now accesses the HPSW Solution and Integration Portal Web site. This site
enables you to explore HP Product Solutions to meet your business needs, includes a full list of
Integrations between HP Products, as well as a listing of ITIL Processes. The URL for this Web site is
http://h20230.www2.hp.com/sc/solutions/index.jsp
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HP AutoPass License Server (9.0)
About this PDF Version of Online Help
This document is a PDF version of the online help. This PDF file is provided so you can easily print
multiple topics from the help information or read the online help in PDF format. Because this content
was originally created to be viewed as online help in a web browser, some topics may not be formatted
properly. Some interactive topics may not be present in this PDF version. Those topics can be
successfully printed from within the online help.
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HP AutoPass License Server (9.0)
Contents
Legal Notices
3
Copyright Notice
3
Trademark Notices
3
Documentation Updates
4
Support
5
About this PDF Version of Online Help
6
Chapter 1: Welcome to HP AutoPass License Server
11
Chapter 2: Before You Install
12
Chapter 3: Installation and Setup
13
License Server Installation on Windows
13
License Server Installation on Linux and CentOS
15
License Server Uninstallation on Windows
17
License Server Uninstallation on Linux and CentOS
18
License Server Setup and Start
19
Installation and Setup - Troubleshooting and Limitations
20
Chapter 4: License Server Introduction
24
Chapter 5: License Server Configuration
25
Concepts
License Server Configuration - Overview
Reference
26
27
Main Configuration Tab (Configuration Pane)
27
SSL Configuration
32
Installing a Certificate from a Certificate Authority
35
License Server Configuration - Frequently Asked Questions
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Chapter 6: Integration with HP Usage Hub
40
Concepts
41
Usage Hub Configuration Overview
41
Reference
42
Usage Hub Server Tab (Configuration Pane)
42
Usage Hub Configuration - Frequently Asked Questions
44
Chapter 7: License Server Redundancy Configuration
Concepts
45
46
License Server Redundancy - Overview
46
License Server Redundancy - Considerations and Limitations
46
Tasks
48
How to Configure License Server Redundancy
48
Reference
50
Redundancy Tab (Configuration Pane)
50
License Server Redundancy - Frequently Asked Questions
52
License Server Redundancy - Troubleshooting and Limitations
53
Chapter 8: License Server User and User Group Management
Concepts
54
55
License Server Users - Overview
55
License Server User Groups - Overview
55
User Group Privilege Levels
55
License Server User Group Privilege Matrix
56
User and User Group Sources
57
Tasks
59
How to Manage License Server Users and User Groups
59
Reference
63
Users Tab (User Management Pane)
63
User Groups Tab (User Management Pane)
64
User Management Tab (Configuration Pane)
68
LDAP Tab (Configuration Pane)
71
License Server User and User Group Management - Frequently Asked Questions
74
License Server User and User Group Management - Troubleshooting and Limitations
76
Chapter 9: License Management
Concepts
Installing Licenses
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License Usage Reports
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Searching License Check In and History
79
Archiving and Restoring Licenses
80
Borrowing Licenses
80
License Clean Up
81
Tasks
81
How to Manage Licenses
81
Reference
87
License Usage Pane
87
Feature Report Page (License Usage Pane)
88
Search Criteria Page (License Usage Pane)
96
Search Results Page (License Usage Pane)
97
Install License Tab (License Management Pane)
99
License Management Tab (License Management Pane)
100
Archive License Tab (License Management Pane)
101
Borrow License Tab (License Management Pane)
102
Borrow License Request Window (Borrow License Tab)
License Clean Up Tab (License Management Pane)
104
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License Management - Frequently Asked Questions
107
License Management - Troubleshooting and Limitations
110
Chapter 10: Client User Management
Concepts
112
113
License Server Client Users - Overview
113
Client User Attributes
114
License Server Client User Pools
115
License Usage by User Pools
115
License Reservation Priority
117
Feature-Based vs. Product Based Reservation
117
Restricting or Blocking User Pools
118
Tasks
120
How to Manage Client User Access
Reference
Pool Management Tab
120
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Pool User List Section (Pool Management Tab)
125
Pool to Product Mapping List (Pool Management Tab)
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Featured-Based/Product-Based Reservation Tab
128
Client User Management - Frequently Asked Questions
131
Client Users Management - Troubleshooting and Limitations
133
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Chapter 11: Remote Commuter License Management
Concepts
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135
Commuter Licensing - Overview
135
Commuter License Check In and Check Out
135
Recovering Commuter Licenses
136
Tasks
137
How to Perform Remote Commuter License Operations
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Reference
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Check In/Check Out Tab (Remote Commuter Pane)
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Remote Commuter Licensing Management - Frequently Asked Questions
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Remote Commuter Licensing Management - Troubleshooting and Limitations
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HP AutoPass License Server (9.0)
Chapter 1: Welcome to HP AutoPass License
Server
Welcome to HP AutoPass License Server, the HP Web-based solution for managing your HP software
product licenses. AutoPass License Server helps you organize and manage your product licenses,
server users, and client users.
This guide describes how to install, set up, and use the HP AutoPass License Server.
This guide is intended for users who will install and administer the AutoPass License Server. Users
should have some knowledge of system administration.
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HP AutoPass License Server (9.0)
Chapter 2: Before You Install
The HP AutoPass License Server Users Guide provides the information you need to install and use the
HP AutoPass License Server.
To successfully install and run the HP AutoPass License Server, your computer must meet the
minimum system requirements shown below. However, performance may be improved by using
systems with stronger/later setups than the minimum requirements.
For a list of all supported operating systems, see the HP AutoPass License Server Product Availability
Matrix, available from the root folder of the DVD. The most up-to-date product availability matrix is
available from the HP Software Product manuals site, at
http://h20230.www2.hp.com/selfsolve/manuals (requires an HP passport).
Computer
Processor
1.6 Ghz or higher
Operating
System
Windows 2008 SP1 64 bits
Red Hat Enterprise Linux 7 x64-bits
CentOS 7.0
Memory
A minimum of 1 GB of RAM
Color Settings
High Color (16-bit)
Graphics Card
Graphics card with 64 MB video memory
Protocols
HTTPS must be enabled for products and users who use the License Server.
Port
Port 5814 must be accessible for products and client users to connect to the
License Server.
Note: This is the port number registered with the Internet Assigned Number
Authority (IANA) for HP products.
Web Browser
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Mozilla Firefox 39
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Internet Explorer 11
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Google Chrome 40
HP AutoPass License Server (9.0)
Chapter 3: Installation and Setup
Before you begin using the License Server, you must install and set up the License Server.
Before installing, make sure your License Server host computer meets the minimum system
requirements. For details, see "Before You Install" on page 12.
If you are migrating from 8.3.X to 9.0, refer to the HP AutoPass License Server_Migration document.
This chapter includes the following sections:
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"License Server Installation on Windows" below
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"License Server Uninstallation on Windows" on page 17
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"License Server Setup and Start" on page 19
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"Installation and Setup - Troubleshooting and Limitations" on page 20
License Server Installation on Windows
When you install the License Serveron Windows, you can select UI, silent or console installation.
Note: You must have administrator permissions for the computer on which you install the License
Server.
It is recommended to have a dedicated Linux machine for License Server.
UI Installation
To use the UI installation, double-click the setup.exe installer file and follow the instructions provided
by the wizard.
If you need help while installing, click the Help button in the relevant window to view a description of
the step in the process.
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License Server Installation on Windows
Silent Installation
You can perform a silent installation using either default values or using a response value to provide
initialization properties.
Silent Installation with Default Values
To perform a silent installation with the default values for the install and data folders, do the following:
1. In the Command Prompt window, enter the directory where the installer file is saved.
2. Enter the command "setup.exe" -i silent" and press Enter.
The installation is performed silently using the default installer values.
Silent Installation Using a Response File with initialization properties
To change the default values used for a silent installation, you use the installer.properties file.
This file is the default response file name used by the installation. This file must contain the directory of
the install and data folders.
To perform a silent installation using a response file, do the following:
1. Create a file named installer.properties in the same directory where the installer file is saved.
2. In the installer.properties file, enter the following:
# ---------------------------INSTALLER_UI=SILENT
# Choose Installer Folder
# ---------------------------USER_INSTALL_DIR=C:\\apls\\install
# Choose Data Folder
# ---------------------------USER_DATA_DIR=C:\\apls\\data
3. In the Command Prompt window, enter the directory path where the installer is saved.
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License Server Installation on Linux and CentOS
4. Enter the command "setup.exe" -i silent" and press Enter.
Note: To use a different response file for the silent installation, replace the command given in
step 4 above with the following command:
"setup.exe -i silent -f <file name of response file>"
This file must also contain the directory for the install and data folders.
Console Installation
1. In the Command Prompt window, enter the directory where the installer file is saved.
2. Enter the command "setup.exe -i console" and press Enter
3. The Installer is launched and the installation directory is saved in the default location i.e
/opt/HP/HP AutoPass License Server
License Server Installation on Linux and CentOS
When you install the License Server on Linux, you can select UI, silent or console installation.
Note: You must have administrator permissions for the computer on which you install the
License Server.
UI Installation
If the Linux box has the UI enabled:
Double-click the setup.bin installer file and follow the instructions provided by the wizard same as
Windows installation. Refer to LicSvr_Install on Windows.htm
If the Linux box has the UI disabled:
1. Run the command export DISPLAY=<IP_Address>:0.0 to set the display to a system where a
reflection tool is running.
2. Enter the command "./setup.bin" and press Enter
3. Follow the steps same as Windows installation. Refer to LicSvr_Install on Windows.htm
If you need help while installing, click the Help button in the relevant window to view a description of
the step in the process.
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License Server Installation on Linux and CentOS
Silent Installation
You can perform a silent installation using either default values or using a response value to provide
initialization properties.
Silent Installation with Default Values
To perform a silent installation with the default values for the install and data folders, do the following:
1. In the Command Prompt window, enter the directory where the installer file is saved.
2. Enter the command "./setup.bin" -i silent" and press Enter.
The installation is performed silently using the default installer values.
Silent Installation Using a Response File with initialization properties
To change the default values used for a silent installation, you use the installer.properties file.
This file is the default response file name used by the installation. This file must contain the directory of
the install and data folders.
To perform a silent installation using a response file, do the following:
1. Create a file named installer.properties in the same directory where the installer file is saved.
2. In the installer.properties file, enter the following:
# ---------------------------INSTALLER_UI=SILENT
# Choose Installer Folder
# ---------------------------USER_INSTALL_DIR=opt\apls\install
# Choose Data Folder
# ---------------------------USER_DATA_DIR=opt\apls\data
3. In the Command Prompt window, enter the directory path where the installer is saved.
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License Server Uninstallation on Windows
4. Enter the command "setup.bin" -i silent" and press Enter.
Note: To use a different response file for the silent installation, replace the command given in
step 4 above with the following command:
"setup.bin -i silent -f <file name of response file>"
This file must also contain the directory for the install and data folders.
Console Installation
1. In the Command Prompt window, enter the directory where the installer file is saved.
2. Enter the command "./setup.bin -i console" and press Enter
3. The Installer is launched and the installation directory is saved in the default location i.e
/opt/HP/HP AutoPass License Server.
License Server Uninstallation on Windows
To uninstall the License Server, you can select a UI, silent or a console uninstallation:
UI Uninstallation
In the Control Panel , select the Uninstall a Program option and follow the instructions provided in the
uninstall wizard.
Silent Uninstallation
To perform a silent uninstallation, do the following:
1. In the Command Prompt window, enter the directory path to the HP AutoPass License Server
folder found in the installation directory, as seen in the example below:
"<installation directory>\HP Autopass License Server>"
2. Enter the command "Change HP Autopass License Server.exe" and press Enter.
The License Server is uninstalled.
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License Server Uninstallation on Linux and CentOS
Console Uninstallation
To perform console uninstallation, do the following:
1. In the Command Prompt window, enter the directory path to the HP AutoPass License Server
folder found in the installation directory, as seen in the example below:
"<installation directory>\HP Autopass License Server>"
2. Enter the command "Change HP Autopass License Server.exe -i console" and press
Enter.
The License Server is uninstalled.
License Server Uninstallation on Linux and CentOS
To uninstall the License Server, you can select a UI, silent or a console uninstallation:
UI Uninstallation
In the Control Panel , select the Uninstall a Program option and follow the instructions provided in the
uninstall wizard.
Silent Uninstallation
To perform a silent uninstallation, do the following:
1. In the Command Prompt window, enter the directory path to the HP AutoPass License Server
folder found in the installation directory, as seen in the example below:
"<installation directory>\HP Autopass License Server>"
2. Enter the command "Change HP Autopass License Server.bin" and press Enter.
The License Server is uninstalled.
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License Server Setup and Start
Console Uninstallation
To perform console uninstallation, do the following:
1. In the Command Prompt window, enter the directory path to the HP AutoPass License Server
folder found in the installation directory, as seen in the example below:
"<installation directory>\HP Autopass License Server>"
2. Enter the command "Change HP Autopass License Server -i console" and press Enter.
The License Server is uninstalled.
License Server Setup and Start
After installation, the License Server is automatically started as a Windows service. The license for the
License Server is provided with the installation. No additional special setup is required
To launch the License Server, enter the server's Web address into your browser: https://<ip
address or Host Name>:5814/autopass.
Use the following credentials for the initial login to the License Server:
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User name: admin
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Password: password
After the initial login, you are required to change the password. You can also create other License
Server users with login credentials and access permissions after the initial login. For details, see "
License Server User and User Group Management" on page 54.
You are also required to configure the mail server after the initial login. In addition, you can configure
other general License Server settings, including:
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Server configuration settings
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License checkout history purge settings
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Audit reporting settings
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Expiration notice settings
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License borrowing settings
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Server redundancy settings.
For details, see "License Server Configuration" on page 25 and " License Server Redundancy
Configuration" on page 45.
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Installation and Setup - Troubleshooting and Limitations
Installation and Setup - Troubleshooting and
Limitations
What do I do if the License Server failed to install?
If the automatic installation failed, you must manually install the License Server.
To manually install the License Server, do the following:
1. In the Command Prompt window, enter the directory path to the <License Server
installation>/bin folder, as seen in the example below:
<installation directory>/HP Autopass License Server/HP Autopass License
Server/bin>
2. After the bin directory path, enter the command hpLicServer.bat install and press Enter.
The License Server is installed on the computer.
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Installation and Setup - Troubleshooting and Limitations
What do I do if the License Server failed to uninstall?
If the automatic uninstallation failed, you must manually uninstall the License Server.
To manually uninstall the License Server, do the following:
1. In the Command Prompt window, enter the directory path to the <License Server
installation>/bin folder, as seen in the example below:
<installation directory>\HP Autopass License Server\HP Autopass License
Server\bin>
2. After the bin directory path, enter the command hpLicService.bat remove and press Enter.
The License Server is then uninstalled from the computer.
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Installation and Setup - Troubleshooting and Limitations
What do I do if the License Server failed to start?
If the automatic start of the License Server following installation failed, you must manually start the
License Server.
To manually start the License Server, do the following:
1. In the Command Prompt window, enter services.msc. The Windows Services dialog box opens.
2. In the Services (Local) list, right-click HP Autopass License Server, and select Start.
The License Server service is started and you can access the License Server via the Web browser.
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Installation and Setup - Troubleshooting and Limitations
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HP AutoPass License Server (9.0)
Chapter 4: License Server Introduction
The License Server enables you to manage the concurrent licenses for your HP software products.
Software product licenses are broadly classified into two types: concurrent (floating) and seat
(standalone) licenses. A concurrent license is shared dynamically between multiple client users,
whereas a seat license is locked to a specific client machine. The concurrent licenses are then shared
or "pooled" between a group of users. Using concurrent licenses enables you to purchase the number
of licenses equal to the largest number of users liable to be active at any time, instead of the total
number of users of a product.
The License Server manages the licenses acquired from the HP license portal. These licenses are then
installed on the License Server.
When a client computer needs a license, the client sends a request to the License Server and a license
is checked out to this user. After the client user's work session (or when the license expires), the
license is returned to the License Server for renewal or for use by other users. If a client user does not
have a regular connection to the License Server, the client user can check out a commuter license from
the License Server.
Using the License Server, you can:
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Control and managing how the licenses are used
Create and manage users who are responsible for administering the License Server and the
licenses installed on the server
Manage client user access to the License Server.
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HP AutoPass License Server (9.0)
Chapter 5: License Server Configuration
This chapter includes:
Concepts
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"License Server Configuration - Overview" on the next page
Reference
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"Main Configuration Tab (Configuration Pane)" on page 27
"License Server Configuration - Frequently Asked Questions" on page 37
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Concepts
Concepts
License Server Configuration - Overview
After installing the License Server, you should set configuration options for the License Server.
Note: Configuration of mail settings is required upon the administrator's first login to the License
Server.
You set the configurations for a number of different options:
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Server Mail Configuration
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Check In History Purging
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Server Audit Reports
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License Server Borrowing
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Expiration Notifications
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Server IP Configuration
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Server Discovery
For details about the individual options, see "Main Configuration Tab (Configuration Pane)" on the next
page
Note: When logging into the License Server for the first time, you must configure the mail settings
for the server.
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Reference
Reference
Main Configuration Tab (Configuration Pane)
The Main configuration tab enables you to configure general License Server settings.
To access
Configuration pane > Main tab
Important
information
You must configure the mail configuration settings after logging into the License
Server for the first time.
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Reference
User interface elements are described below:
UI Element
Description
Mail
Configuration
Enables you to configure the settings for mail sent by the License Server.
You can enter the following details:
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Concurrent
License Purge
Settings
Mail Server: The name of the server from which mail messages are sent from
the License Server. (required field)
Port: The port number from which mail messages are sent from the License
Server.
Admin Email: The sever administrator's email address to send server-related
communications. (required field)
User Name: The server administrator user name. This user name is in
addition to the user names created in the "Users Tab (User Management
Pane)" on page 63.
Default: admin
Password: The server administrator's user password.
Test Mail: A mail address to use for a test of the mail configuration settings.
Click Send Mail after entering a mail address to test.
Enables you to set preferences for how often to delete the server operations
history.
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Auto Purge: Automatically clears the server operations history according to
the settings indicated.
Note: To stop automatic purging of the records, clear the check box.
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Purge Records Older Than <> Days: Purges all records older than the
number of days entered.
Maximum Records to Retain: The number of server operations to keep in
the License Server database, beginning with the most recent operations.
Note: You can also purge the history of server operations in the Search
Results window. For details, see "Search Results Page (License Usage
Pane)" on page 97.
Usage Hub
Server
Settings
Enables you view to the configuration settings of Usage Hub Server. Once
settings are saved, the Usage Hub Server configuration tab is enabled.For more
details refer "Usage Hub Server Tab (Configuration Pane)" on page 42
Note: It is required to restart service for the changes to take effect.
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Reference
UI Element
Description
Audit
Configuration
Enables you set the preference for what is reported in the License Server log for
checkout and checkin requests and responses.
You can choose to report one of the following levels:
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No Audit: No record of checkout or checkin requests (default)
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Request: A record of all checkout and checkin requests.
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Response: A record of all License Server responses to license checkout and
checkin requests.
Request and Response: A record of all license checkout and checkin
requests and License Server responses.
Note: It is recommended to select the Request and Response option.
Borrow
Setting
Enables you to instruct the License Server to allow license borrowing by other
License Servers.
To prevent a license from borrowing licenses, clear the option.
For details on license borrowing, see "Borrowing Licenses" on page 80.
License PreExpiry
Notification
Enables you to send an advance notification to the License Server administrator
of approaching product license expirations.
Concurrent
License
Setting
Enables you to retrieve the server details directly from a client request, instead of
using the values set in Server Configurations.
If you select this option, you must enter the number of days before expiration on
which to send the notification.
When this setting is enabled, the protocol type, IP address or host name, and the
entry port are identified from the client's request URL. When disabled, the Server
Configurations values are used.
Default value: Enabled
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Reference
UI Element
Description
Server
Enables you to set the server details for the License Server.
Configurations
Enter the following details:
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Protocol Type: The connection protocol for accessing the License Server.
You can select HTTP or HTTPS.
Default: HTTPS
Note:
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APLS is packaged with the RSA 2048 HP Standard certificate for SSL
communication. You can modify the certificate in the server
configuration, but we recommend that you use a certificate such as
RSA 2048 with SHA 256 to avoid any known security issues.
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It is recommended to use certification authority (CA) issued certificate
and not self-signed. For more information on installing a certificate
refer to "Installing a Certificate from a Certificate Authority" on page 35
IP/Host: The IP address or Host Name of the License Server. You can click
Search to browse the subnet for available IP addresses or host names.
Note: IPv6 addresses must be enclosed with square brackets [ ].
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Port: The entry port for the server.
Note: If Concurrent License Setting > Use client settings for
checkin/checkout is enabled, the Server Configurations settings are
applicable only for Remote Commuter check in and check out. For details,
see "Commuter License Check In and Check Out" on page 135.
The changes for Server Configurations doesn't reflect in the Web Server
Configurations. You should change the settings in the server.xml in the
installed relative path \HP\HP AutoPass License Server\HP AutoPass License
Server\HP AutoPass License Server\conf
Enable
Discovery
Enables you to allow other License Servers and clients to discover the License
Server when searching the subnet to borrow or to check out a license.
You can configure the following options:
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Enable Discover: Allows other License Servers and client to find the License
Server when browsing the subnet.
Excluded Clients: A list of all License Servers and client computers that are
prevented from finding the License Server. Enter a client or License Server IP
address and click Add to block License Server discovery.
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SSL Configuration
To install and configure SSL support on Tomcat, you need to follow the below steps.
1. Create a keystore file to store the server's private key and self-signed certificate by executing the
following command:
Windows:
"%JAVA_HOME%\bin\keytool" -genkey -alias tomcat -keyalg RSA
Unix:
$JAVA_HOME/bin/keytool -genkey -alias tomcat -keyalg RSA and specify a password value of
"changeit".
2. Uncomment the "SSL HTTP/1.1 Connector" entry in $CATALINA_BASE/conf/server.xml and
modify as described in the section below.
Prepare the Certificate Keystore
Tomcat currently operates only on JKS, PKCS11 or PKCS12 format keystores. The JKS format is
Java's standard "Java KeyStore" format, and is the format created by the keytool command-line utility.
This tool is included in the JDK. The PKCS12 format is an internet standard, and can be manipulated
via (among other things) OpenSSL and Microsoft's Key-Manager.
Each entry in a keystore is identified by an alias string. Whilst many keystore implementations treat
aliases in a case insensitive manner, case sensitive implementations are available. The PKCS11
specification, for example, requires that aliases are case sensitive. To avoid issues related to the case
sensitivity of aliases, it is not recommended to use aliases that differ only in case.
To import an existing certificate into a JKS keystore, please read the documentation (in your JDK
documentation package) about keytool. Note that OpenSSL often adds readable comments before the
key, but keytool does not support that. So if your certificate has comments before the key data, remove
them before importing the certificate with keytool.
To import an existing certificate signed by your own CA into a PKCS12 keystore using OpenSSL you
would execute a command like:
openssl pkcs12 -export -in mycert.crt -inkey mykey.key
-out mycert.p12 -name tomcat -CAfile myCA.crt
-caname root -chain
For more advanced cases, consult the OpenSSL documentation.
To create a new JKS keystore from scratch, containing a single self-signed Certificate, execute the
following from a terminal command line:
Windows:
"%JAVA_HOME%\bin\keytool" -genkey -alias tomcat -keyalg RSA
Unix:
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$JAVA_HOME/bin/keytool -genkey -alias tomcat -keyalg RSA
(The RSA algorithm should be preferred as a secure algorithm, and this also ensures general
compatibility with other servers and components.)
This command will create a new file, in the home directory of the user under which you run it, named
".keystore". To specify a different location or filename, add the -keystore parameter, followed by the
complete pathname to your keystore file, to the keytool command shown above. You will also need to
reflect this new location in the server.xml configuration file, as described later. For example:
Windows:
"%JAVA_HOME%\bin\keytool" -genkey -alias tomcat -keyalg RSA
-keystore \path\to\my\keystore
Unix:
$JAVA_HOME/bin/keytool -genkey -alias tomcat -keyalg RSA
-keystore /path/to/my/keystore
After executing this command, you will first be prompted for the keystore password. The default
password used by Tomcat is "changeit" (all lower case), although you can specify a custom password
if you like. You will also need to specify the custom password in the server.xml configuration file, as
described later.
Next, you will be prompted for general information about this Certificate, such as company, contact
name, and so on. This information will be displayed to users who attempt to access a secure page in
your application, so make sure that the information provided here matches what they will expect.
Finally, you will be prompted for the key password, which is the password specifically for this
Certificate (as opposed to any other Certificates stored in the same keystore file). You MUST use the
same password here as was used for the keystore password itself. This is a restriction of the Tomcat
implementation. (Currently, the keytool prompt will tell you that pressing the ENTER key does this for
you automatically.)
If everything was successful, you now have a keystore file with a Certificate that can be used by your
server.
Note: Your private key password and keystore password should be the same. If they differ, you
will get an error along the lines of java.io.
Edit the Tomcat Configuration File
Tomcat can use two different implementations of SSL:
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The JSSE implementation provided as part of the Java runtime (since 1.4)
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The APR implementation, which uses the OpenSSL engine by default.
The exact configuration details depend on which implementation is being used. If you configured
Connector by specifying generic protocol="HTTP/1.1" then the implementation used by Tomcat is
chosen automatically. If the installation uses APR - i.e. you have installed the Tomcat native library then it will use the APR SSL implementation, otherwise it will use the Java JSSE implementation.
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As configuration attributes for SSL support significally differ between APR vs. JSSE implementations,
it is recommended to avoid auto-selection of implementation. It is done by specifying a classname in
the protocol attribute of the Connector.
To define a Java (JSSE) connector, regardless of whether the APR library is loaded or not, use one of
the following:
<!-- Define a HTTP/1.1 Connector on port 8443, JSSE BIO implementation -->
<Connector protocol="org.apache.coyote.http11.Http11Protocol"
port="8443" .../>
<!-- Define a HTTP/1.1 Connector on port 8443, JSSE NIO implementation -->
<Connector protocol="org.apache.coyote.http11.Http11NioProtocol"
port="8443" .../>
Alternatively, to specify an APR connector (the APR library must be available) use:
<!-- Define a HTTP/1.1 Connector on port 8443, APR implementation -->
<Connector protocol="org.apache.coyote.http11.Http11AprProtocol"
port="8443" .../>
If you are using APR, you have the option of configuring an alternative engine to OpenSSL.
<Listener className="org.apache.catalina.core.AprLifecycleListener"
SSLEngine="someengine" SSLRandomSeed="somedevice" />
The default value is
<Listener className="org.apache.catalina.core.AprLifecycleListener"
SSLEngine="on" SSLRandomSeed="builtin" />
So to use SSL under APR, make sure the SSLEngine attribute is set to something other than off. The
default value is on and if you specify another value, it has to be a valid engine name.
SSLRandomSeed allows to specify a source of entropy. Productive system needs a reliable source of
entropy but entropy may need a lot of time to be collected therefore test systems could use no blocking
entropy sources like "/dev/urandom" that will allow quicker starts of Tomcat.
The final step is to configure the Connector in the $CATALINA_BASE/conf/server.xml file, where
$CATALINA_BASE represents the base directory for the Tomcat 6 instance. An example
<Connector> element for an SSL connector is included in the default server.xml file installed with
Tomcat. For JSSE, it should look something like this:
<!-- Define a SSL Coyote HTTP/1.1 Connector on port 8443 -->
<Connector
protocol="org.apache.coyote.http11.Http11Protocol"
port="8443" maxThreads="200"
scheme="https" secure="true" SSLEnabled="true"
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keystoreFile="${user.home}/.keystore" keystorePass="changeit"
clientAuth="false" sslProtocol="TLS"/>
The APR connector uses different attributes for many SSL settings, particularly keys and certificates.
An example of an APR configuration is:
<!-- Define a SSL Coyote HTTP/1.1 Connector on port 8443 -->
<Connector
protocol="org.apache.coyote.http11.Http11AprProtocol"
port="8443" maxThreads="200"
scheme="https" secure="true" SSLEnabled="true"
SSLCertificateFile="/usr/local/ssl/server.crt"
SSLCertificateKeyFile="/usr/local/ssl/server.pem"
SSLVerifyClient="optional" SSLProtocol="TLSv1+TLSv1.1+TLSv1.2"/>
The configuration options and information on which attributes are mandatory for the JSSE based
connectors (BIO and NIO) are documented in the SSL Support section of the HTTP connector
configuration reference. The configuration options and information on which attributes are mandatory
for the APR connector are documented in the HTTPS section of the APR How-To.
The port attribute is the TCP/IP port number on which Tomcat will listen for secure connections. You
can change this to any port number you wish (such as to the default port for https communications,
which is 443). However, special setup (outside the scope of this document) is necessary to run Tomcat
on port numbers lower than 1024 on many operating systems.
If you change the port number here, you should also change the value specified for the redirectPort
attribute on the non-SSL connector. This allows Tomcat to automatically redirect users who attempt to
access a page with a security constraint specifying that SSL is required, as required by the Servlet
Specification.
After completing these configuration changes, you must restart Tomcat as you normally do, and you
should be in business. You should be able to access any web application supported by Tomcat via
SSL. For example, try:
https//localhost:8443/
and you should see the usual Tomcat splash page (unless you have modified the ROOT web
application.
Installing a Certificate from a Certificate Authority
To obtain and install a Certificate from a Certificate Authority (like verisign.com, thawte.com or
trustcenter.de), read the previous section and then follow these instructions:
Create a local Certificate Signing Request (CSR)
In order to obtain a Certificate from the Certificate Authority of your choice you have to create a so
called Certificate Signing Request (CSR). That CSR will be used by the Certificate Authority to create
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a Certificate that will identify your website as "secure". To create a CSR follow these steps:
Create a local self-signed Certificate (as described in the previous section):
keytool -genkey -alias tomcat -keyalg RSA
-keystore <your_keystore_filename>
Note: In some cases you will have to enter the domain of your website (i.e. www.myside.org) in
the field "first- and lastname" in order to create a working Certificate.
The CSR is then created with:
keytool -certreq -keyalg RSA -alias tomcat -file certreq.csr
-keystore <your_keystore_filename>
Now you have a file called certreq.csr that you can submit to the Certificate Authority (look at the
documentation of the Certificate Authority website on how to do this). In return you get a Certificate.
Importing the Certificate
Now that you have your Certificate you can import it into you local keystore. First of all you have to
import a so called Chain Certificate or Root Certificate into your keystore. After that you can proceed
with importing your Certificate.
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Download a Chain Certificate from the Certificate Authority you obtained the Certificate from.
For Verisign.com commercial certificates go to:
http://www.verisign.com/support/install/intermediate.html
For Verisign.com trial certificates go to: http://www.verisign.com/support/verisign-intermediateca/Trial_Secure_Server_Root/index.html
For Trustcenter.de go to: http://www.trustcenter.de/certservices/cacerts/en/en.htm#server
For Thawte.com go to: http://www.thawte.com/certs/trustmap.html
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Import the Chain Certificate into your keystore
keytool -import -alias root -keystore <your_keystore_filename>
-trustcacerts -file <filename_of_the_chain_certificate>
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And finally import your new Certificate
keytool -import -alias tomcat -keystore <your_keystore_filename>
-file <your_certificate_filename>
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License Server Configuration - Frequently Asked Questions
License Server Configuration - Frequently Asked
Questions
Why did the Mail Configuration page open as the start up page when I logged into the License
Server?
The Mail Configuration settings are required during the first login to the License Server.
Where does the License Server store the audit log file?
The log file is found at <Your data directory>\Autopass\LicenseServer\data\log>.
How do I change the HP AutoPass License Server .log file location?
To change the .log file location, modify the log4j.properties file located at <Your data
directory>\Autopass\LicenseServer\
data\conf>.
To change the .log file location, make sure that the following information is entered into the
.log4j.properties file:
log4j.logger.com.hp.autopassj=INFO,APJ
log4j.appender.APJ=org.apache.log4j.RollingFileAppender
log4j.appender.APJ.File=<log file path>\\autopassls.log
log4j.appender.APJ.MaxFileSize=10MB
log4j.appender.APJ.MaxBackupIndex=10
log4j.appender.APJ.Append=True
log4j.appender.APJ.layout=org.apache.log4j.PatternLayout
log4j.appender.APJ.layout.ConversionPattern=%-5p- %d{MMM dd HH:mm:ss} - %m%n
Note: You need to restart the License Server in order for the changes to take effect.
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How do I change the License Server .log file size?
To change the .log file size, modify the log4j.properties file located at <Your data
directory>\Autopass\LicenseServer\
data\conf>.
To change the .log file location, make sure that the following information is entered into the
.log4j.properties file:
log4j.logger.com.hp.autopassj=INFO,APJ
log4j.appender.APJ=org.apache.log4j.RollingFileAppender
log4j.appender.APJ.File=<Provide the log file path here>\\autopassls.log
log4j.appender.APJ.MaxFileSize=<log file size>
log4j.appender.APJ.MaxBackupIndex=10
log4j.appender.APJ.Append=true
log4j.appender.APJ.layout=org.apache.log4j.PatternLayout
log4j.appender.APJ.layout.ConversionPattern=%-5p - %d{MMM dd HH:mm:ss} - %m%n
Note: You need to restart the License Server in order for the changes to take effect.
If I disable the Borrow option after another License Server has borrowed licenses, can the
borrowing License Server return the licenses?
Yes.
How do I prevent another License Server or a client machine from detecting this License
Server?
In the Main tab (Configuration pane), enter the License Server's or client's IP address and click Add.
The client user or License Server is added to the list of Excluded Clients and cannot discover the
License Server.
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How do I increase Java heap memory size?
To change the Java heap memory, modify the hpLicSvrw.exe file located in <Your installation
directory>\HP \bin>.
To modify the memory, do the following:
1. Double-click on the hpLicSvrw.exe file.
2. Select the Java tab.
3. In the Maximum memory pool field, enter the amount of memory you want.
Note: The maximum amount of memory allowed is 1408 MB.
4. Restart the License Server.
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Chapter 6: Integration with HP Usage Hub
This chapter includes:
Concepts
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"Usage Hub Configuration Overview" on the next page
Reference
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"Usage Hub Server Tab (Configuration Pane)" on page 42
"Usage Hub Configuration - Frequently Asked Questions" on page 44
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Concepts
Usage Hub Configuration Overview
If you have HP Usage Hub running in your environment, AutoPass License Server can report usage
data to the Hub server.
Follow the steps below to set configuration options for Usage Hub Server.
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Usage Hub IP/Host Name
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Changing Usage Hub default credentials
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Enabling/Disabling Usage Data Reporting
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Data Synchronization Interval with Hub
For details about the individual options, see Usage Hub Server Tab (Configuration Pane)
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Usage Hub Server Tab (Configuration Pane)
The Usage Hub Server tab enables you to configure Usage HubLicense Server settings.
To access
Configuration pane > Usage Hub Server tab
Important
information
This tab is enabled only if Usage Hub Connector is checked in the Main
Configuration tab.
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UI Element
Description
Usage Collection
and
Communication
Configurations
Enables you to configure the settings for usage hub data collection and
communication with License Server
You can enter the following details:
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Usage Hub IP/Host Name The IP/Host name of the server to which the
license usage data is pushed to.(required field)
Test Connection: The IP/Hostname connection can be tested. Click
Test Connection after entering a IP/Hostname.
Change Default User Credentials for Hub: Enter the valid username
and password, if default credentials of Usage Hub needs to be changed.
Note: The credentials should match usage hub web service user.
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Disable Usage Data Reporting: Allows you to disable usage data
reporting.
Data Synchronization Interval With Hub: The usage data of licenses
with License Server and Usage Hub can be synchronized in regular
intervals which is configurable. Enter the values in minutes.
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Usage Hub Configuration - Frequently Asked Questions
Usage Hub Configuration - Frequently Asked
Questions
Why are the rejected requests not captured by Usage Hub?
It is because the maximum rejected requested capacity will not be tracked if reservation is set and
capacity requested is more than the reserved capacity.
How is usage captured in redundancy mode?
Usage is sent by primary and secondary servers individually. Secondary will capture usage data only
when primary is down.
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Chapter 7: License Server Redundancy
Configuration
This chapter includes:
Concepts
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"License Server Redundancy - Overview" on the next page
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"License Server Redundancy - Considerations and Limitations" on the next page
Tasks
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"How to Configure License Server Redundancy" on page 48
Reference
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"Redundancy Tab (Configuration Pane)" on page 50
"License Server Redundancy - Frequently Asked Questions" on page 52
"License Server Redundancy - Troubleshooting and Limitations" on page 53
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Concepts
Concepts
License Server Redundancy - Overview
After you install and configure your License Server, you can configure server redundancy for a License
Server. Server redundancy1 is the practice of having a secondary server prepared as a backup to a
primary server. This secondary server is operational only when the primary server is unavailable.
By default, each License Server is considered a standalone server immediately after installation.
However, each License Server can support an additional License Server to serve as a redundant
server.
When both the primary and secondary License Servers are operational, the data in both License
Servers is automatically synchronized.
When you configure redundancy in a pair of License Servers, the primary License Server controls the
operation of all License Server functions, and defines all configuration settings and information. For
example, the configuration settings from the primary server are in effect, regardless of any
configuration changes made on the secondary server. Any attempts to access the secondary License
Server via a Web browser are redirected to the primary License Server.
If the license of the primary License Server expires, server redundancy is not active and the secondary
License Server does not function in place of the primary License Server. In this case, client users
cannot check out licenses and checked out licenses cannot be renewed. Likewise, licenses cannot be
checked out or renewed if the primary License Server is not operational and the secondary License
Server license expires.
Note: Client users can still check in licenses into an expired License Server, regardless of
redundancy status or availability.
License Server Redundancy - Considerations and
Limitations
When configuring redundancy, note the following:
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Both the primary and secondary License Servers must be the same server version.
You must configure the secondary License Server before configuring the primary License Server.
For task details, see "How to Configure License Server Redundancy" on page 48
A primary License Server can have only one secondary License Server.
1The configuration in which a backup server is prepared in the event of a failure or unavailability of the
primary server.
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Concepts
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A secondary License Server cannot be shared with more than one primary License Server.
A License Server acting as the primary License Server should have a license for the secondary
License Server.
If you configure a standalone License Server as a primary License Server, only the licenses
installed on the standalone server are maintained when the server becomes a primary License
Server. You must update all other configuration settings.
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Tasks
Tasks
How to Configure License Server Redundancy
This task describes how to configure server redundancy for the License Server.
1. In the secondary License Server, in the Redundancy Tab (Configuration Pane), select the Enable
Redundancy option check box and the Act as Secondary option check box.
2. Enter the Local IP address in the edit box for the current License Server. If you want to search the
subnet for available IP addresses, click Select to list all available IP addresses and select an
address from the search box.
3. In the primary License Server, install the licenses for the primary and the secondary License
Servers.
Note: The licenses for the primary and secondary servers should be locked to the primary IP
address of the primary License Server.
4. In the primary License Server, in the Redundancy Tab (Configuration Pane), select the Enable
Redundancy option check box.
5. Select the Protocol Type.
6. Enter the Local IP, the Redundant IP, the Redundant Port, and the Protocol Port for the
secondary License Server. For details on these options, see "Redundancy Tab (Configuration
Pane)" on page 50.
7. Click Save.
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After redundancy is configured, the server status is displayed in the License Usage pane, as seen in
the example below.
If a server is operational, it is represented by a green arrow pointing upward. If a server is not
operational, it is represented with a red arrow pointing downward. If the primary and secondary License
Servers are represented by green arrows pointing upward,the primary License Server is handling the
server operations.
Note: If you need to change the secondary License Server defined for a primary License Server,
you must first configure the primary License Server as a standalone License Server by clearing the
Enable Redundancy option. After saving this configuration change, you may then configure the
now standalone License Server as a primary License Server with a different secondary License
Server.
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Reference
Redundancy Tab (Configuration Pane)
This tab enables you to configure License Server redundancy.
To access
Configuration pane > Redundancy tab
Important
information
Each primary License Server can have only one secondary License
Server.
Relevant tasks
"How to Configure License Server Redundancy" on page 48
See also
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"License Server Redundancy - Overview" on page 46
"License Server Redundancy - Considerations and Limitations" on
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User interface elements are described below:
UI Element
Description
Enable Redundancy
Enables the License Server to serve as a primary or secondary License
Server.
Act as Secondary
Enables the License Server to serve as the secondary License Server
for the primary License Server defined in the IP settings.
Local IP
The IP address of the same License Server (the primary License Server
if configuring a primary server or the secondary License Server if
configuring a secondary server).
Select
Displays the Local IP address of the License Server.
Redundant IP
The IP address for the secondary License Server.
Note: This option is available only when configuring the primary
License Server.
Redundant Port
The port on which the internal database of the secondary License
Server listens to synchronize the data between the primary and
secondary License Servers.
Note: This option is available only when configuring the primary
License Server.
Protocol Type
The connection protocol for connecting to the partner License Server:
UDP (default) or TCP
Note: If the primary and secondary servers are located in the same
subnet, it is recommend to use the UDP protocol. If the servers are
on different subnets, you should use the TCP protocol.
Protocol Port
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The port on which the primary and secondary License Servers
communicate to exchange their status.
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License Server Redundancy - Frequently Asked Questions
License Server Redundancy - Frequently Asked
Questions
How can I disable redundancy for a specific primary or secondary License Server?
In the Redundancy tab (Configuration pane), clear the Enable Redundancy check box.
How do I define a License Server as a primary License Server?
In the Redundancy tab (Configuration pane), select the Enable Redundancy option check box and
provide the details for the secondary server, as described in "How to Configure License Server
Redundancy" on page 48. For details on the Redundancy tab, see "Redundancy Tab (Configuration
Pane)" on page 50.
How do I define a License Server as a secondary License Server?
In the Redundancy tab (Configuration pane), select the Enable Redundancy option check box and the
Act as Secondary option checkbox. Provide the details for the primary server, as described in "How to
Configure License Server Redundancy" on page 48. For details on the Redundancy tab, see
"Redundancy Tab (Configuration Pane)" on page 50.
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License Server Redundancy - Troubleshooting and Limitations
License Server Redundancy - Troubleshooting and
Limitations
Why can I not connect to the secondary License Server when the primary License Server is
down, even after I have configured both License Servers?
You must ensure that both the Redundant Port and Protocol Port on both License Servers are open.
If one or both of the ports are closed on either of the servers, the automatic communication and data
synchronization does not work.
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Chapter 8: License Server User and User Group
Management
This chapter includes:
Concepts
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"License Server Users - Overview" on the next page
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"License Server User Groups - Overview" on the next page
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"User Group Privilege Levels" on the next page
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"License Server User Group Privilege Matrix" on page 56
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"User and User Group Sources" on page 57
Tasks
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"How to Manage License Server Users and User Groups" on page 59
Reference
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"Users Tab (User Management Pane)" on page 63
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"User Groups Tab (User Management Pane)" on page 64
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"User Management Tab (Configuration Pane)" on page 68
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"LDAP Tab (Configuration Pane)" on page 71
"License Server User and User Group Management - Frequently Asked Questions" on page 74
"License Server User and User Group Management - Troubleshooting and Limitations" on
page 76
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Concepts
Concepts
License Server Users - Overview
After initially configuring the License Server, you create administrative users1 responsible for the
creation and maintenance of licenses and client users. License Server users, unlike client users, have
access to the License Server functionality to ensure the running and operation of the License Server.
By default, the License Server has one user, named admin (which is used to log in to the License
Server the first time). On the initial login to the License Server, you log in using the admin user.
However, after logging in once, you can create additional users and assign them specific roles and
privileges for using the License Server.
For details on how to create users, see "How to Manage License Server Users and User Groups" on
page 59.
License Server User Groups - Overview
After you create administrative users, you also create user groups. These user groups enable you to
group administrative users in a way suited to your organization and license usage.
Example
You create 16 new users for your License Server. These 16 users are responsible for administering
the licenses of four different products. Each product has 4 users, who rotate administrative
responsibility throughout the day. Using the user groups, you can group each group of four users
together to ensure easier and more visible organization of the users.
However, in addition to helping you organize License Server users, you can use user groups to
administer License Server access privileges. Depending on a user's group and the corresponding
privilege levels, the user has varying access privileges which enable or prevent the user from
performing certain administrative tasks. For details, see "User Group Privilege Levels" below.
For details on creating and managing user groups, see "How to Manage License Server Users and
User Groups" on page 59.
User Group Privilege Levels
For each user group (and by extension, each user), you assign a specific privilege level. The access
privilege level determines the access level to various License Server tasks.
Note: You cannot assign a privilege level directly to a user.
1A user created in the License Server responsible for administering the License Server.
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You can assign any of the following access privilege levels to a group:
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Administrator: Users with this access privilege level are given full permissions to perform all
License Server tasks.
Product Admin: Users with this access privilege level are given full permissions to install and
maintain licenses for products to which they are assigned. They cannot perform general License
Server administrative tasks, including License Server configuration and user and user group
management tasks.
View-Only: Users with this access privilege are allowed to view license information. They cannot
perform general License Server administrative tasks.
By default, any new user group is created with the View-Only access permission. You can modify this
access privilege level later if needed. For details, see "User Groups Tab (User Management Pane)" on
page 64.
All users not added to a user group are given View-Only permissions.
For additional details about the specific tasks permitted for each access privilege level, see "License
Server User Group Privilege Matrix" below.
For details on creating and modifying user group privilege levels, see "Set user group access
privileges" on page 62.
License Server User Group Privilege Matrix
This table specifies the ability to perform various License Server operations based on user group
access privileges. For details on setting access privileges, see "Set user group access privileges".
Administrator
Product
Admin
View
Only
Manage Commuter
Yes
Yes*
No
Feature Report
Yes
Yes
Yes
Export Feature Report
Yes
Yes
Yes
Download Commuter/Remote Commuter
License Details
Yes
Yes*
No
Search Result Report
Yes
Yes
Yes
Revoke
Yes
Yes*
No
Purge
Yes
No
No
Install License
Yes
Yes
Yes
License Management
Yes
Yes
Yes
Functionality
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Concepts
Administrator
Product
Admin
View
Only
Export License Details to Excel
Yes
Yes
Yes
Archive Licenses
Yes
Yes*
No
Manage Archived License
Yes
Yes*
No
Borrow License
Yes
Yes*
No
View Checked-In History
Yes
Yes
Yes
Delete/Return the archived licenses
Yes
Yes*
No
License Clean-up
Yes
Yes*
No
Creating a Pool
Yes
Yes
Yes
Mapping feature to a pool
Yes
Yes*
No
Mapping product to a pool
Yes
Yes*
No
Remote commuter check-out
Yes
Yes*
No
Remote commuter check-in
Yes
Yes
Yes
User Management
Yes
No
No
Configuration
Yes
No
No
Functionality
* Privilege is limited to the product assigned to the product administrator user.
User and User Group Sources
When you create users and user groups, you can choose to store user and user group information in the
following locations:
l
l
License Server internal database: All user and user group information is stored locally with the
License Server and you can create, modify, and delete data from the database.
LDAP database: All user and user group information is stored on an external LDAP server. You
import the users and/or user groups from the LDAP server into the License Server. You cannot
create, modify, or delete data from the LDAP server from within the License Server.
After importing user and user groups from an LDAP server, you cannot modify user information,or add
or delete users, as these are stored on the LDAP server. However, you can add users that are imported
from an LDAP server to user groups stored on the License Server's internal database and grant those
users privilege levels.
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Note: If you import user groups from the LDAP server, you cannot add users created and stored in
the License Server internal database.
For information on configuring LDAP connection, see "LDAP Tab (Configuration Pane)" on page 71.
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Tasks
Tasks
How to Manage License Server Users and User Groups
This task describes the procedures necessary to create and maintain License Server administrative
users and user groups.
This task includes the following steps:
l
"Create a user" below
l
"Modify a user's status" on the next page
l
"Update user details" on the next page
l
"Reset a user's password" on the next page
l
"Add a user to existing user groups" on page 61
l
"Add a new user group" on page 61
l
"Update group details" on page 61
l
"Set user group access privileges" on page 62
l
"Import groups from an LDAP server" on page 62
l
"Associate products with a Product Admin group" on page 62
Create a user
1. In the Users tab (User Management pane), click
button.
2. In the Create New User dialog box, enter the first and last name of the user and the user's email
address.
Note: You must enter a valid e-mail address because the License Server sends a message
containing the user's password details to the address listed.
3. Click Create.
A new user is added to the users table in the upper pane of the Users Tab. The user's details are
displayed in the lower pane.
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Modify a user's status
1. In the upper pane of the Users tab (User Management pane), select the radio button for the user
whose status you want to update.
2. In the lower pane, click the Change Status link.
The user's status changes in the lower pane (to active or inactive).
Note: If a user is listed as inactive, the user is unable to log in to the License Server.
Update user details
1. In the upper pane of the Users tab (User Management pane), select the radio button for the user
whose status you want to update.
2. In the lower pane, enter the modified details in the relevant edit boxes.
Note: You can update the email address only for the default administrator.
3. Click Save.
The new details are displayed in the user table in the upper pane of the Users tab.
Note: You can also modify a user's details by clicking the <user name> link at the top of the
License Server window after logging in as the user.
Reset a user's password
1. In the upper pane of the Users tab (User Management pane), select the radio button for the user
whose password you want to reset.
2. In the lower pane, click the Reset Password link.
The user's password is reset and an e-mail message is sent with the new password to the address
defined in the lower pane.
Note: You can also reset a user password by entering a user's login name and clicking the
Forgot Password link on the License Server login page.
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Add a user to existing user groups
1. In the upper pane of the Users tab (User Management pane), select the radio button for the user
you want to add to a user group.
2. In the lower pane, click the Search button
. The Assign Groups dialog box opens.
3. In the Assign Groups dialog box, select the check box for any group to which you want to add the
user.
4. Click Add.
The selected groups are added to the Associated User Groups list in the lower pane of the Users
tab.
Note: To remove a user from a group, click the Delete button
next to the group name.
Add a new user group
1. In the User Groups tab (User Management pane), click
button.
2. In the Create New Group dialog box, enter the Group Name, Description, and Group Email.
3. If you want this group to have administrator access privileges, select the Mark as administrator
option.
4. Click Create.
A new user group is added to the table in the upper pane of the User Groups tab and the group
details are displayed in the lower pane.
Update group details
1. In the upper pane of the User Groups tab (User Management pane), select the radio button for the
user group whose status you want to update.
2. In the lower pane, enter the modified details in the relevant edit boxes.
3. Click Save.
The new details are displayed in the User Groups table in the User Groups tab.
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Tasks
Set user group access privileges
1. In the upper pane of the User Groups tab (User Management tab), select the radio button of the
user for which you want to set access privileges.
2. In the lower pane, in the Manage User Groups tab, select the access privilege level.
3. Click Save.
The Manage User Groups tab displays the correct access privilege level and the privilege level
details.
Note: By default, all user groups are initially assigned as View Only.
Import groups from an LDAP server
1. In the User Management tab (Configuration pane), select LDAP as the source for users and user
groups. For details, see "User Management Tab (Configuration Pane)" on page 68
2. Click Save.
3. In the LDAP tab (Configuration pane), enter the details for your LDAP server. For details, see
"LDAP Tab (Configuration Pane)" on page 71.
4. Click Save.
The users and/or user groups are added to the Users tab and User Groups tab in the User
Management pane.
Associate products with a Product Admin group
1. In the User Groups tab (User Management pane), select the Product Admin group to which you
want to associate products.
2. In the Manage User Groups tab (lower pane of the Users tab), click the Search button
Assign Products dialog box opens.
. The
3. In the Assign Products dialog box, select the products for this group and click Add.
The products for this group are displayed in the Associated Products list in the Manage User
Groups tab.
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Reference
Reference
Users Tab (User Management Pane)
This tab enables you to add administrative users to the License Server, add and maintain user details,
and add users to user groups.
To access
Important
information
User Management pane > Users tab
l
l
Relevant
tasks
See also
Page 63 of 144
You can also update user credentials when logged into the License Server by
clicking the <user name> link at the top of the License Server window.
Before you create a new user, ensure that the mail server is configured. For
details, see "Mail Configuration" on page 28.
l
"Create a user" on page 59
l
"Modify a user's status" on page 60
l
"Update user details" on page 60
l
"Reset a user's password" on page 60
l
"Add a user to existing user groups" on page 61
"License Server Users - Overview" on page 55
HP AutoPass License Server (9.0)
Users Guide
Reference
User interface elements are described below:
UI Element
Description
Create User. Opens the Create New User dialog box, enabling you to
enter details for a user.
User name
The user name used to log into the License Server.
Note: The user name displayed in the user table in the Users tab
is the email address entered in the Create New User dialog box.
First Name
The user's first name, as entered in the Create New User dialog box.
Status
The user status: active or inactive.
Users with an inactive status cannot log in to the License Server.
Created Time
The date and time the user was created.
Last Logged Time
The date and time that the user's last logged in to the License Server.
Delete. Removes the user from the License Server database.
Note: If you import users from an LDAP server, clicking Delete
only removes them from the License Server's internal database.
It does not delete them from the LDAP server.
Export to Excel. Exports the currently displayed report to Excel.
Email
The user's email address, as entered in the Create New User dialog
box.
Reset Password
Resets the users password. An e-mail message is sent to the user
with the new user details.
Associated User
Groups
The groups to which the selected user belongs.
Search. Opens the Assign User Groups dialog box, enabling you to
assign the user to user groups.
Removes the user from a user group.
Note: Clicking this button in the Associated User Groups list
does not remove the user from the License Server.
User Groups Tab (User Management Pane)
This tab enables you to create user groups, set access privilege levels, and add users to user groups.
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To access
User Management pane > User Groups tab
Important
information
Before you create a new user group, ensure that the mail server is configured. For
details, see "Mail Configuration" on page 28.
Relevant
tasks
See also
Page 65 of 144
l
"Add a new user group" on page 61
l
"Update group details" on page 61
l
"Set user group access privileges" on page 62
l
"License Server User Groups - Overview"
l
"User Group Privilege Levels"
l
"License Server User Group Privilege Matrix"
HP AutoPass License Server (9.0)
Users Guide
Reference
User interface elements are described below:
User Groups Table
UI Element
Description
Create Group. Opens the Create New User Group dialog box, enabling
you to enter details for and create a new user group.
Group Name
The name for the group, as entered in the Create New User Group dialog
box.
Group
Description
The description of the group, as entered in the Create New User Group
dialog box.
Group Email
The group email address, as entered in the Create New User Group dialog
box.
Note: When a new user group is created or deleted, an e-mail
message is sent to this address.
Created Time
The date and time of the group's creation.
Delete. Removes the selected user group from the License Server internal
database.
Note: If you imported a user group from an LDAP server, clicking
Delete does not remove the user group from the LDAP server.
Export to Excel. Exports the currently selected report to Excel.
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Manage User Groups tab
UI Element
Description
Privilege
The access privilege level of the selected group.
Each group can have one of three privilege levels:
l
Administrator
l
Product Admin
l
View-Only
The default level for a user group is View-Only.
For details on the privileges for each type of user, see "User Group
Privilege Levels" on page 55.
Associated
Products
(for Product
Admin groups
only)
The products associated with the selected user group.
A user group with Product Admin privilege levels has access privileges
only for products listed in this window.
Search. Opens the Assign Products dialog box, enabling you to associate
a Product Admin group with currently configured products.
Delete. Removes a product from association with a Product Admin user
group.
Group
Description
The description of the group, as entered in the Create New User Group
dialog box.
Group Email
The group email address, as entered in the Create New User Group dialog
box.
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Manage Members Tab
UI Element
Description
<user name>
Enables you to search the users by name in order to add them to a
particular user group.
Opens the Assign Users dialog box, enabling you to select which users to
add to a user group.
Note: The Assign Users dialog box contains all License Server users.
<associated users The list of all users added to the user group.
list>
Remove. Removes a member from a user group.
Note: Clicking Remove in this tab does not delete the user.
User Management Tab (Configuration Pane)
This tab enables you to set configuration settings for users and user groups.
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To access
Relevant tasks
Configuration pane > User Management tab
l
l
See also
Page 69 of 144
"Reset a user's password" on page 60
"Import groups from an LDAP server" on
page 62
"User and User Group Sources" on page 57
HP AutoPass License Server (9.0)
Users Guide
Reference
User interface elements are described below:
UI Element
Description
Configure password
settings
Enables you to set the options for user password expiration. There
are two possible settings:
Reset password on the
first login for all users
l
User password will never expire.
l
User password will expire as per below settings
Requires each License Server user to reset the user's password
when they first log in to the License Server (default).
Note: This option is enabled only if you select the User
password will expire as per below settings option.
Change password after
<> days
Requires each License Server user to change the password after the
defined number of days.
Note: This option is enabled only if you select the User
password will expire as per below settings option.
Enable Email
notification while
adding or removing
users from group
Sends a notification e-mail message to a user when the user is
added or removed from a user group. The e-mail message is sent to
the address specified for the user in the Users tab (User
Management pane). For details, see "Users Tab (User Management
Pane)" on page 63.
Configure sources for
users and groups
Enables you to select the source for creating License Server users
and groups.
You must select either the License Server internal database (DB) or
an LDAP server as a source for both users and user groups.
Note: The source for users does not have to be the same as the
source for the user groups.
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LDAP Tab (Configuration Pane)
This tab enables you to define connection options for your LDAP server connection.
To access
Important information
Configuration pane > LDAP tab
l
l
After configuring LDAP in the redundancy mode, it is
mandatory to restart server where LDAP is configured.
You cant reset the password of default user(admin), in
License Server if User Management is set to
LDAP Configuration.
Relevant tasks
"Import groups from an LDAP server" on page 62
See also
"User and User Group Sources" on page 57
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Reference
User interface elements are described below:
UI Element
Description
Choose LDAP server
Enables you to select the type of LDAP server you are using: l
Enterprise LDAP Server
l
Microsoft Active Directory Server
When you select either type of server, the default properties are
displayed in the pane. However, you can configure any of the
properties as needed.
LDAP Connection
Enables you to set the specific connection settings for your
server, including:
l
Protocol: ldap or ldaps
l
Host name: The host address for the server
l
Port: The entry port for the server
Note: All fields are required
Authentication Method
Enables you to set the connection authentication properties,
including:
l
l
Authentication method (required field)
n
anonymous (without authentication parameters)
n
simple (user name and password authentication)
User name/password: The user name and password required
for a simple authentication.
Note: The user name and password edit fields are enabled
only if you select simple as the method of authentication.
Example:
User Name = uid=admin,ou=system
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UI Element
Description
User Element Mapping
Enables you to configure how users stored on the LDAP server are
mapped to their roles in the License Server.
You can configure the following settings:
l
l
l
l
l
l
l
User Base: The location in the LDAP directory containing user
entries (required field)
User SubTree: The sub-directory location in the LDAP server
for users (if they are not contained the main directory)
n OBJECT_SCOPE - Searchs in the current object only
n
ONELEVEL_SCOPE - Searchs in the current and one
object below
n
SUBTREE_SCOPE - Searchs in the sub tree
Unique ID Attribute: The attribute of the object class that
provides the name of the user specified in the object class
(required field)
First Name Attribute: The attribute of the object class the
provides the first name of the user specified in the object class
(required field)
Last Name Attribute: The attribute of the object class the
provides the last name of the user specified in the object class
(required field)
Email Attribute: The attribute of the object class that provides
the email address of the user specified in the object class
(required field)
User Filter: The filter that identifies the user entries (required
field)
Example:
(|(objectClass=person)(objectClass=applicationProcess))
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License Server User and User Group Management - Frequently Asked Questions
UI Element
Description
User Group Mapping
Enables you to configure how user groups stored on the LDAP
server are mapped to their roles in the License Server.
You can configure the following settings:
l
l
l
l
Group Base: The location in the LDAP server directory
containing the user groups (required field)
Group SubTree: The sub-directory location in the
LDAP server for user groups (if they are not contained the main
directory)
Group Member Attribute: The attribute of the object class the
provides the name of the user group specified in the object
class (required field)
Group Filter: The filter that identifies the user group entries
Example:
(objectClass=groupOfNames)
License Server User and User Group Management Frequently Asked Questions
Does a License Server user have to belong to a user group?
No. However, License Server users that are not assigned to user groups are limited to View-Only
access privileges.
How do I stop a user from logging in to the License Server?
In the Users tab (User Management Pane), change the user's status to inactive. This blocks the user
from logging in to the License Server.
How can a user recover a forgotten password?
A user can reset a password in one of the following ways:
l
l
Request that the License Server administrator reset the user's password by clicking the Reset
Password link in the "Users Tab (User Management Pane)"
In the Users tab (User Management Pane), use the Reset Password link to reset the user's
password. For details, see "Reset a user's password" on page 60.
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License Server User and User Group Management - Frequently Asked Questions
Why do I need to create user groups?
User groups are created to manage products and assign access privileges to users. After creating user
groups, License Server users are assigned to the groups and access privileges are assigned to the user
group by a License Server administrator.
Can an administrator assign a privilege level directory to a user?
No. Privileges are assigned by the user group. You must assign or change the access privilege level of
the group to which the user belongs.
Note: Any users not assigned to a user group have View-Only access privileges.
Can a License Server administrator delete LDAP users or user groups from an LDAP server?
No. You can only remove the imported users and user groups from the License Server. Removing them
from the License Server does not delete them from the host LDAP server.
How do I assign the products to which a Product Admin user has administrative access?
In the Manage User Groups tab (User Groups tab), add associated products for each Product Admin
group. For details, see "Associate products with a Product Admin group" on page 62.
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License Server User and User Group Management - Troubleshooting and Limitations
License Server User and User Group Management Troubleshooting and Limitations
Why are there no options to configure the password settings or email notifications in the User
Management tab (Configuration Pane)?
If you selected LDAP as the source for users or user groups, password settings and email notifications
are not available for configuration.
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Chapter 9: License Management
This chapter includes:
Concepts
l
"Installing Licenses" on the next page
l
"License Usage Reports" on the next page
l
"Searching License Check In and History" on page 79
l
"Archiving and Restoring Licenses" on page 80
l
"Borrowing Licenses" on page 80
l
"License Clean Up" on page 81
Tasks
l
"How to Manage Licenses" on page 81
Reference
l
"License Usage Pane" on page 87
l
"Feature Report Page (License Usage Pane)" on page 88
l
"Search Criteria Page (License Usage Pane)" on page 96
l
"Search Results Page (License Usage Pane)" on page 97
l
"Install License Tab (License Management Pane)" on page 99
l
"License Management Tab (License Management Pane)" on page 100
l
"Archive License Tab (License Management Pane)" on page 101
l
"Borrow License Tab (License Management Pane)" on page 102
l
"Borrow License Request Window (Borrow License Tab)" on page 104
l
"License Clean Up Tab (License Management Pane)" on page 105
"License Management - Frequently Asked Questions" on page 107
"License Management - Troubleshooting and Limitations" on page 110
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Concepts
Concepts
Installing Licenses
After installing and configuring the License Server, you must install licenses in the License Server. This
step makes the licenses available for check out operations, and enables you to perform other license
management tasks such as reserving licenses for user pools checking out commuter licenses.
You can install licenses by entering a single license key or multiple license key. You can also install
licenses by loading a license key file.
Note: The size of the license key file cannot be larger than 4 MB.
You obtain license keys on a per-product and per-feature basis. For details on obtaining license keys,
see the individual product documentation.
For details on how to install license keys, see "Install a license" on page 82.
License Usage Reports
After installing licenses, the License Server provides multiple pages in which you can track and view
the licenses currently installed and used on your License Server.
The License Management tab (License Management pane) displays the basic details about installed
feature licenses, including:
l
All feature licenses available per product, including their identification number and details
l
The installed capacity
l
The license start date
l
The license expiration date
l
The license installation date
l
The name of the License Server user that installed the licenses and the IP address.
You can export the license report details to Excel. For details on the License Management tab, see
"License Management Tab (License Management Pane)" on page 100.
In addition,usage details about installed licenses are displayed in the License Usage pane. This pane
displays additional information about the list of all installed license details, including:
l
The feature license identification information, including number and description
l
The available license capacity
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Concepts
l
The capacity currently checked out as live and commuter licenses
Like the License Management tab, you can export the license report details to Excel. For details, see
"License Usage Pane" on page 87.
To view the details of a specific feature license, click the feature name in the License Usage pane to
display the Feature Report page.
The Feature Report page displays specific check out information about a feature license including:
l
Graphs of overall usage, check out type distribution and pool wise usage of a feature and its history.
l
The check out start and expiration date
l
The type of check out distribution: Live or Commuter
l
The capacity checked out
l
Check out and check in details for the license
l
The pools to which users who have licenses checked out belong. You can select the required pool.
If a license has the ability to control commuter license properties, you also set the commuter license
properties in the Feature Report page.
For details on the Feature Report page, see "Feature Report Page (License Usage Pane)" on page 88.
Searching License Check In and History
From the License Usage pane, you can search through the check in and check out histories of all
installed licenses.
You can search based on a number of criteria:
l
The feature ID and feature ID version
l
The feature description
l
The client user attributes for a license with check out and check in history
l
The license start and expiration dates
You can then use the search results to purge the server operations history or revoke a license check
out.
Purging1 a license deletes the check in history from the License Server. After you purge the history, it
is removed from the License Server.
1The process of removing the checkin history from the License Server.
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Concepts
Revoking1 a license (by an administrator) forcibly checks in a live concurrent license to the License
Server. If you need a license for a higher priority client user or need to return a borrowed license to
another License Server, an administrator can revoke a license.
If a connection exists between the License Server and the client computer, when a license is revoked,
a message is sent to the client user with the checked out license within two minutes and the license is
automatically checked into the License Server within two minutes. If there is no connection, the
License Server continues to send the message until the client computer connects with the License
Server. You cannot revoke the license until the client user connects with the License Server (provided
the license is still within the expiration period).
Note: Commuter licenses cannot be revoked.
Examples
Use Case 1
You have an installed capacity of 100 for FeatureA. User1 has a live concurrent license capacity of
40 checked out. If User2 needs a capacity of 80 for check out, you can search for User1 using the
search results and revoke User1's license.
Use Case 2
You are planning how users will use the available capacity for a product in the next iteration. Using
the search criteria described on "Search Criteria Page (License Usage Pane)", you can search for
licenses with an upcoming expiration date so you can see how many licenses will be available on
certain dates.
Archiving and Restoring Licenses
If you do not want a specific license to be available for checkout, but you do want to keep it on the
License Server, you can archive a license.
You can archive2 any unused license that is displayed in the License Management tab. This removes
them from the list of currently active licenses (displayed in the License Management tab).
Once a license is archived, you can also delete it from the License Server. If you need to restore a
license to active use, you can restore the license and it again becomes available for check out
operations.
Borrowing Licenses
If a License Server needs additional licenses to fulfill client user requests for a product or feature, the
License Server can borrow3 them from other License Servers.
1The process of forcibly checking in a live concurrent license to be used for other License Server
functions.
2The process of removing a license from active use for check out.
3The process of taking license capacity from another License Server.
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Tasks
Borrowed licenses are borrowed temporarily, as you set an expiration date for the license borrowing
request. After the expiration period, the license is returned to the License Server from which it was
borrowed.
You can configure your License Server to borrow only from a specific License Server or to search the
subnet for other available License Servers.
Example
FeatureA has an installed capacity of 40. Two users already have licenses for FeatureA with the
capacity of 15 checked out.If additional users will need license capacity for check out, you can use
the borrow option to take the necessary license capacity from another License Server.
License Clean Up
In certain circumstances, the license capacity of selected licenses will be deleted, such as in the
following scenarios:
l
l
When commuter licenses are lost due to a client user's system crash
When a product is configured to detect clock tampering and the system is back dated or clocktampered
In this case, you can perform license cleanup1 to restore the lost capacity.
To perform License Clean Up, you must contact the support team for a License Clean Up key.When
you apply the license cleanup key, the license capacity is restored to its previous levels.
Note: Each type of feature or product license has a specific limit for license restoration via license
cleanup. For details on viewing and setting the license clean up limits, see the individual product
documentation.
Tasks
How to Manage Licenses
This task describes the procedures necessary to manage the licenses installed on your License
Server.
This task includes the following steps:
1The process of restoring license capacity for a feature or product due to system crash or clock
tampering.
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Tasks
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"Install a license" below
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"Archive a license" below
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"Restore an archived license" on the next page
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"Borrow a license " on the next page
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"Restore license capacity with License Clean Up" on page 84
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"Search license check in and check out history" on page 84
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"Purge the license check in history" on page 85
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"Revoke a checked out license" on page 85
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"Manage commuter settings for a feature license" on page 85
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"Delete a license from the License Server" on page 86
Install a license
1. In the Install License tab (License Management pane), enter the license keys for your products.
For details on obtaining license keys, see the individual product documentation.
Note: If you received a license key in the form of a file (such as a .dat file), you can browse
to the license file by selecting Browse Licenses File and browsing to the directory
containing the file. The license file size cannot exceed 4 MB.
2. Click Next.
3. In the Install Licenses page, select the licenses to install, and click Install Licenses.
The licenses are installed on the License Server and are displayed in the License Management tab
(License Management pane).
Archive a license
1. In the License Management tab (License Management pane), select the unused licenses you want
to archive.
2. Click Archive.
The licenses are removed from the list of installed licenses in the License Management tab and
are unavailable for check out operations. A list of all archived licenses is displayed in the Archived
License tab (License Management pane).
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Tasks
Restore an archived license
1. In the Archived License tab (License Management pane), select the product whose archived
licenses you want to restore.
2. Select the features to restore.
3. Click Restore.
The licenses are again displayed in the License Management pane and client users can check
them out.
Borrow a license
1. In the Borrow License tab (License Management pane),select the Product for which you want to
borrow a license.
2. Click Borrow License.
3. On the Borrow License page, enter the following details:
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Select the Product for which you want to borrow a license.
n
The feature ID and version for which you want to borrow a license
n
The license capacity to borrow
n
The expiration date for the borrowed license
n
The server information. You can enter the server information in the following ways:
o
Select Configure License Server and provide the Host Name or IP, the Port, and
Protocol of another License Server
o
Select Discover License Server and browse through the subnet for an available License
Server
3. Click Borrow.
The borrowed license capacity is displayed in the Manage Borrowed Licenses window (Borrow
License tab) and is added to the license capacity listed in the License Management tab.
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Tasks
Return a borrowed license
1. In the Borrow License tab (License Management tab), select the product for which you need to
return licenses.
2. Select the license to return.
3. Click Return.
The license is returned to the License Server from which the license was borrowed and the
borrowed capacity is removed from the list of borrowed licenses in the Borrow License tab and is
removed from the License Management tab.
Clear the borrowing history
1. In the Borrow License tab (License Management pane), select the product for which you want to
view the borrowing history. The Borrowed License list and the Checked-In History list for that
product are displayed.
2. In the Checked-In History list, select the check box for the history to delete.
3. Click Delete.
A message confirming the history deletion is displayed at the top of the window and the selected
history items are no longer displayed in the borrowing history.
Restore license capacity with License Clean Up
1. In the License Clean Up tab (License Management pane), enter the license cleanup key you
received from the support team and click Submit.
2. In the Clean Up Window, select one or more license checkouts to clean up and click Clean Up.
Note: Each license has a limit to the capacity possible for license cleanup. For details on
setting limits to license cleanup, see the individual product documentation.
Search license check in and check out history
1. In the License Usage pane, click Search
.
2. In the Search window, enter the search criteria.
3. Click Search.
All installed licenses that match your search criteria are displayed in the Search Results window.
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Tasks
Purge the license check in history
After the search results are displayed in the Search Results page, click Purge.
The history is removed from the License Server.
Revoke a checked out license
1. After performing a search, in the Search Results window (License Usage pane), select the license
that you need to revoke.
2. Click Revoke and confirm the revocation.
The license is returned to the License Server.
Manage commuter settings for a feature license
1. In the License Usage pane, click the checkbox for the feature for which you want to manage
commuter license settings, and click Manage Commuter. A message informing you of the
successful enablement of commuter license settings is displayed. Click OK.
2. The Feature Report page for that feature opens.
Note: Not all features are enabled for modifying commuter check out settings. Only those
features with a cleared and enabled check box can be modified.
2. In the Commuter Checkout Settings area, click Edit.
3. Enter the maximum number of days allowed and the maximum capacity allowed for a commuter
license check out.
4. Click Save Changes.
The changes are displayed under the Commuter Checkout Settings for the feature.
Note: You must have administrator access privilege permissions to modify the commuter
check out settings.
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Tasks
Delete a license from the License Server
1. In the Archived License tab (License Management pane), select the product for which you want to
delete licenses.
2. Select the feature you want to delete.
3. Click Delete and confirm the deletion.
The license is removed from the License Server.
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Reference
Reference
License Usage Pane
This pane enables you to view the installed licenses and license capacities.
To access
Important
information
Select the License Usage node in the License Server menu bar.
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The licenses displayed in this pane are the same as the licenses displayed in the
License Management tab (License Management pane). For details, see "License
Management Tab (License Management Pane)" on page 100.
If a feature is automatically enabled for commuter check out, the feature check
box is displayed as a selected, disabled check box.
If a feature is automatically disabled for commuter check out, the feature check
box is displayed as a cleared, disabled check box.
If a feature is available to have its commuter license check out settings modified,
it is displayed in this pane as a cleared, enabled check box.
Relevant
tasks
"How to Manage Licenses" on page 81
See also
"License Usage Reports" on page 78
User interface elements are described below:
UI Element
Description
Feature
ID: Version
The specific feature number and version for each feature of the selected
product in the drop-down.
Feature
Description
A textual description of a feature.
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UI Element
Description
Available
The license capacity currently available for client user check out.
Live
The license capacity currently checked out as live, concurrent licenses.
Commuter
The license capacity currently checked out as commuter licenses.
Total
The total installed license capacity.
Export to Excel. Exports the currently displayed License Usage report to
an Excel file.
Manage
Commuter
Enables you to modify the commuter check out settings for a feature, if
enabled.
Opens the Search window, enabling you to search the check out and
check in history. For details, see "Searching License Check In and
History" on page 79 and "Search Criteria Page (License Usage Pane)" on
page 96.
Feature Report Page (License Usage Pane)
This page enables you to view the license check out report and details for a specific feature.
In Use
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To access
In the License Usage pane, click the Feature ID: Version link for a specific feature.
Important
information
The Commuter Checkout Settings area is editable only if the feature allows
modifying commuter check out settings and you enabled editing of the settings by
clicking Manage Commuter for the selected feature in the License Usage pane.
Relevant
tasks
"How to Manage Licenses" on page 81
See also
"License Usage Reports" on page 78
UI Element
Description
Feature ID:
Version
The feature number and version.
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UI Element
Description
In Use tab
The graphs of overall usage, check out type distribution and pool wise usage
of a feature.
Overall Usage - The graph shows the percentage of usage and is
differentiated as below
n From 0% to 10% - Minimal usage
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From 10% to 70% - Optimal usage
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From 70% to 90% - Heavy usage
n
From 90% to 100% - Maximum usage
Check Out Type Distribution - The check out type i.e Live and
Commuter is denoted and tool tip provides check out type percentage
and consumed capacity.
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Pool Wise Usage - The pool wise usage graph denotes total capacity
and pool distribution. Also provides the tool tip which denotes the
consumed and reserved capacity.
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Note:
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The pool wise usage graph is displayed when individual pool is not
selected. When a single pool is selected the Total Capacity and
Reserved Capacity for Pool is displayed.
If the reservation capacity was changed after check out when a
particular pool is selected if the checked out capacity is more than
the reserved capacity, the usage graph shows more than 100%.
Export to Excel. Exports the currently displayed report to Excel.The
maximum number of records which can exported is 5000.
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UI Element
Description
The information of minimum capacity, commuter checkout settings,
maximum number of days allowed and maximum capacity allowed.
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Minimum Capacity - The minimum capacity a client user can check out
in a checkout request.
Commuter Checkout Settings - Enables you to select settings for
commuter check out of the feature license, including:
n Maximum number of days allowed - This number is limited by the
type of license mentioned in the Product Description for a feature.
n
Maximum capacity allowed - The default setting is Available
Capacity, which checks out all available capacity as part of a
commuter check out. Change this number if you want to limit the
capacity for each check out.
Select Pool
Enables you to select the required pool from the drop down.
Start Date
The start date of a license check out.
Expiry Date
The expiration date of a license check out.
Check Out Type
Distribution
The type of check out: Live (concurrent license) or Commuter.
Capacity
The capacity checked out by a client user.
Client Info
The user attributes of the user who has checked out the license. Click the
Click here link to view the details.
Executed By
The user that checked out the license. Click the Click here link to view the
details.
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UI Element
Description
Pool
The user pool to which the client user who has checked out a license
belongs.
Note: Even if a single license is checked out from a particular pool this
field displays the same pool details rather than showing the shared pool
details.
Example:
In this scenario there are two pools and the available capacity is 100, as
detailed below:
Pool Name
Capacity
Total Capacity
Pool 1
10
100
Pool 2
10
Shared
80
Use Case 1 : A client user makes a check out request for capacity of 9.
This request is fulfilled using Pool 1.
Use Case 2: A client user makes a check out request for capacity of 9.
This request is fulfilled using Pool 2.
Use Case 3: A client user tries to check out request for capacity of 10.
This request is fulfilled using 1 capacity from Pool 1 and 8 capacity from
shared pool.
The pool details in the table in the In Use and History tab displays Pool
1 details itself as 1 capacity is checked out from Pool 1.
History
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To access
In the License Usage pane, click the Feature ID: Version link for a specific feature
and navigate to History tab.
Important
information
The Commuter Checkout Settings area is editable only if the feature allows
modifying commuter check out settings and you enabled editing of the settings by
clicking Manage Commuter for the selected feature in the License Usage pane.
When a license is checked out and checked in for a particular feature the usage data
is reflected in the In Use and History page respectively post each action and in case
of inactivity, any usage data is refreshed every eight hours.
The data in the History tab will be shown only from the day the License Server is
upgraded.
Relevant
tasks
"How to Manage Licenses" on page 81
See also
"License Usage Reports" on page 78
User interface elements are described below:
UI Element
Description
Feature ID:
Version
The feature number and version.
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UI Element
Description
History tab
The graphical representation of check out and check in history is
displayed.
The pool wise differentiation is denoted and also the tool tip with
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The name of the pool
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Pool wise usage maximum consumed and
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The number of users.
You can select required options with the help of the radio buttons available
below the graph.
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Maximum - The graph displays only the maximum check outs at any
point of time in the selected date range.
Average - The graph displays sum of all the checkouts divided by
number of checkouts in the selected date range.
The feature wise checked in and checked out history details in numbers at
any given point of time i.e
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Maximum
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Average
The horizontal red line indicates the current total license installed at the
feature level. If a pool is selected, it represents the capacity reserved for
a particular pool.
Date Range
Enables you to select the range with the options today, yesterday, last 7
days, last 30 days, this month, last month and custom date.
Select Pool
Enables you to select the required pool from the drop down.
Start Date
The start date of a license check out.
Expiry Date
The expiration date of a license check out.
Check Out Type
Distribution
The type of check out: Live (concurrent license) or Commuter.
Capacity
The capacity checked out by a client user.
Client Info
The user attributes of the user who has checked out the license. Click the
Click here link to view the details.
Executed By
The user that checked out the license. Click the Click here link to view the
details.
CheckIn Time
The check in time of a license
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UI Element
Description
Pool
The user pool to which the client user who has checked out a license
belongs.
Refer to "Even if a single license is checked out from a particular pool this
field displays the same pool details rather than showing the shared pool
details." on page 92 for more details.
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Search Criteria Page (License Usage Pane)
This page enables you to determine the criteria for searching installed licenses.
To access
In the License Usage pane, click the Search button
.
Important
The searchable options for the IP Address, Host Name, User Name, and Client ID
information should be the same as the user pool attributes listed in the Pool Management tab
(Reservation Management tab).
Relevant
tasks
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"Search license check in and check out history" on page 84
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See also
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"License Usage Pane" on page 87
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"Search Results Page (License Usage Pane)" below
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"Searching License Check In and History" on page 79
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"Pool User List Section (Pool Management Tab)" on page 125
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"Client User Attributes" on page 114
User interface elements are described below:
UI Element
Description
Feature ID
The number of the feature.
Feature ID: Version
The version number of the feature (without the feature ID).
Feature Description
The textual description of the feature. You can use this field if you are
unable to remember the specific feature number.
IP Address
The IP address of a client user that has checked out a license.
Host Name
The host address of the client user that has checked out a license.
User Name
The user name for the client user that has checked out a license.
Client ID
The computer ID for the client user that has checked out a license.
Start Date
The start date of a license check out.
Expiry Date
The expiration date of a license check out.
Search Results Page (License Usage Pane)
This page displays the applicable licenses according to your search criteria.
To access
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Click Search in the Search window after defining search parameters.
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Relevant tasks
See also
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"Search license check in and check out history" on page 84
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"Purge the license check in history" on page 85
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"Revoke a checked out license" on page 85
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"Search Criteria Page (License Usage Pane)" on page 96
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"Searching License Check In and History" on page 79
User interface elements are described below:
UI Element
Description
Feature Description
The textual description of the licenses returned from the search results.
Start Date
The start date of the license check out.
Expiry Date
The expiration date of the license check out.
Check Out Type
Distribution
The type of license check out: Live or Commuter.
Capacity
The capacity checked out for the license.
Client Info
The client user that checked out the license.
Click Click here to display the client user attributes for the check out.
Executed By
The user that performed the check in and check out operation.
Click Click here to display the details for the check out.
Product
The product to which the product belongs.
Pool
The user pool to which the client user that performed the check out
belongs.
Export to Excel. Exports the currently displayed report to Excel.
Purge
Deletes the histories from the License Server.
Revoke
Automatically checks the selected license into the License Server.
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Install License Tab (License Management Pane)
This tab enables you to install licenses for your products.
To access
License Management pane > Install License tab
Important information
License key files cannot exceed 4 MB.
Relevant tasks
"Install a license" on page 82
See also
"Installing Licenses" on page 78
User interface elements are described below:
UI Element
Description
Enter license
keys
Enables you to enter a single license key or group of license keys for
installation.
Browse Licenses
File
Enables you browse and upload a license key file containing license keys
to be installed.
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License Management Tab (License Management Pane)
This tab displays the information about all installed licenses and enables you to archive licenses.
To access
License Management Pane > License Management tab
Relevant tasks "How to Manage Licenses" on page 81
See also
"Archiving and Restoring Licenses" on page 80
User interface elements are described below:
UI Element
Description
Feature ID:
Version
The number for the feature and its version number.
Product
The product to which a feature belongs.
Capacity
The total installed capacity for each installed license.
Start Date
The starting date of the installed license.
Expiry Date
The expiration date of the installed license.
Installed On
The installation date of the installed license.
Installed By
The name of the License Server user that installed the licenses.
IP Address
The IP address of the user installing the licenses.
Export to Excel. Exports the currently displayed report to Excel.
Export Raw License to Excel. Exports the license keys for the currently
displayed licenses to Excel.
Archive
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Archives the selected license.
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Archive License Tab (License Management Pane)
This tab displays the list of all archived licenses enables you to restore archived licenses to active use
or delete them permanently.
To access
License Management pane > Archived Licenses tab
Important information Licenses cannot be restored if they are expired.
Relevant tasks
"Restore an archived license" on page 83
See also
"Archiving and Restoring Licenses" on page 80
The user interface elements are the same as those displayed in the License Management tab. For
details, see "License Management Tab (License Management Pane)" on the previous page.
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Borrow License Tab (License Management Pane)
This tab displays all borrowed licenses and borrowing history, and enables you to borrow licenses from
other License Servers.
To access
Relevant tasks
See also
License Management pane > Borrow License tab
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"Borrow a license " on page 83
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"Return a borrowed license" on page 84
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"Clear the borrowing history" on page 84
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"Borrowing Licenses" on page 80
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"Borrow License Request Window (Borrow License Tab)" on
page 104
User interface elements are described below:
UI Element
Description
Feature
ID: Version
The feature number and version.
Capacity
The capacity borrowed for the selected feature from another License Server.
Start Date
The date on which the license borrowed begins.
Expiry Date
The date on which the license borrowed expires.
Borrowed From
The License Server from which you borrowed a license.
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UI Element
Description
Export to Excel. Exports the currently displayed report (from the Borrowed
License List or the Checked-In History List) to Excel.
Borrow License
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Opens the Borrow License window, enabling you to find a License Server from
which to borrow a license. For details, see "Borrow License Request Window
(Borrow License Tab)" on the next page.
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Reference
Borrow License Request Window (Borrow License Tab)
This window enables you to borrow licenses from other License Servers.
To access
In the Borrow License tab, click the Borrow License link.
Relevant tasks "Borrow a license " on page 83
See also
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"Borrowing Licenses" on page 80
"Borrow License Tab (License Management Pane)" on
page 102
User interface elements are described below:
UI Element
Description
Select Product
The product for which you want to borrow licenses.
Feature ID: Version
The feature for which you want to borrow licenses.
Capacity
The capacity that you want to borrow.
Expiry Date
The date on which the borrowing request ends.
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UI Element
Description
Configure License Server
Enables you to enter the details for a specific License Server from
which to borrow the licenses.
To configure the connection, enter the following:
Discover License Server
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The Host Name or IP for the lending server
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The Port for the lending server
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The connection protocol: HTTP or HTTPS
Enables you to select other License Servers on the same subnet.
Select a License Server from the list.
Click Discover Again to refresh the list.
Borrow
Completes the borrowing request.
Manage Borrowed
Licenses
Returns to the Managed Borrowed Licenses window, which
displays the list of borrowed licenses and check in history.
License Clean Up Tab (License Management Pane)
This tab enables you to restore lost license capacity by performing license cleanup.
To access
License Management pane > License Clean Up tab
Important
information
You must have a license Clean Up key to perform license cleanup. Contact
customer support to receive a key.
Relevant tasks
"Restore license capacity with License Clean Up" on page 84
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See also
"License Clean Up" on page 81
User interface elements are described below:
UI Element
Description
Please Enter Clean Up
License Key
Enter the License Clean Up Key that you received from support.
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License Management - Frequently Asked Questions
License Management - Frequently Asked Questions
The following are frequently asked questions about managing licenses in the License Server.
Where can I see a report of all users that have a license checked out?
In the License Usage pane, click the Feature ID: Version link to open the Feature Report for that
feature license. The Feature Report displays the usage information for a selected feature license. For
details, see "Feature Report Page (License Usage Pane)" on page 88.
Where can I find a summary of the currently used license capacities for a license?
In the License Usage pane, you can see a report of the Available license capacity, the currently
checked out Live capacity, and the currently checked out Commuter license capacity.
Why is there an increase in the total capacity of a feature in the License Usage pane?
The capacity of a feature can increase due to one of the following reasons:
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New licenses are installed.
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The capacity for the feature is borrowed from other License Servers.
Why is there a decrease in the total capacity for a feature in the License Usage pane?
The capacity of a feature can decrease due to one of the following reasons:
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Licenses for a feature are archived.
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Licenses for a feature expired.
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Borrowed licenses are returned to the License Server from which they were borrowed.
Why is the Pool field blank for some of the licenses listed?
The blank field indicates that the client user that checked out the license does not currently belong to
any user pool. For details on user pools, see "License Server Client User Pools" on page 115
How can I purge the license check in history?
License operations history can be purged (deleted permanently) in the following ways:
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Search the records in the Search Page and manually delete them.
Configure the purge settings in the Main Configuration page. For details, see "Main Configuration
Tab (Configuration Pane)" on page 27.
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License Management - Frequently Asked Questions
How can an administrator prevent a client user from misusing a license?
An administrator or product administrator can forcibly check in misused licenses by using the Revoke
option for a license.
How can I reactivate an archived license that is not expired?
Under the Archive License tab (License Management pane), select the licenses to reactivate and click
Reuse.
Can a client user check licenses into a clock-tampered License Server?
Yes.
How to make the Clock Tampered License Keys to work?
AutoPass enable “Clock Tampering” detection for set of features, hence if we install the licenses and
tamper with system time, all the features which are enabled for “clock tampering” are blocked.
There are two ways to make the clock tampered license keys to work,
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If you move the system back to the original time from the backdated time, then the all license keys
are enabled again.
OR
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In case, if you want to stay in back dated time, then you need to approach HP support to get a
“Cleanup License” key. The generation of cleanup key is only through APSC, hence the
Product/AutoPass can keep a track of the keys generated. The API to perform clock tampering
cleanup is “public virtual String performCleanup(String argLicKey)”.
UFT has not enabled clock tampering at client side, so it is mute to create clean up keys for client.
Clock Tampering is detected in my machine and installed licenses have been blocked. if I try
installing new Licenses, they are not recognized. Is this expected behavior?
Yes. Existing license keys and newly installed keys are blocked when clock tampering is detected.
Remove all the keys backdate the system and reinstall the license keys.
Clock tampering is for the whole list of features for which clock tampering is enabled, irrespective of the
time in which he has installed the license key.
How do I recover the license capacity if the system is back-dated and then returned to the
correct date?
Restart the License Server to recover the license capacity.
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License Management - Frequently Asked Questions
Why is the license capacity displayed as zero after the system is back-dated?
The License Server is set up in such a way that a feature's capacity is blocked when the system time is
back-dated. Perform license cleanup and restart the License Server to recover the license capacity.
However, if the system is reset to a future date different than that of a date that was known to the
License Server, the feature's license capacity is automatically recovered.
How do I permanently delete a license from the License Server?
You must archive it before deleting it. Once archived, you click Delete in the Archived Licenses tab
(License Management pane) and the license is removed from the License Server.
If I received a .dat file containing licenses, can I install the licenses on the License Server?
Yes. In the Install License tab (License Management pane), select the option for Browse License File.
Browse to the directory containing the license file and install the licenses from that file.
Note: License key files cannot be larger than 4 MB.
If I previously archived a license, can I restore it to active use again?
Yes. In the Archive License tab (License Management pane), select the licenses to restore and click
Restore. The licenses are added to the licenses listed in the License Management tab (License
Management pane), and client users can check out license capacity from this license.
In order to borrow a license, do I have to know the details of other License Servers?
No. You can click Discover License Server in the Borrow License Window (Borrow License tab) and
search the subnet for available License Servers.
How do I return a borrowed license before the borrowing request expires?
In the Borrow License tab, select the license to return from the Borrowed Licenses list and click
Return.
Do I have to specify a license capacity to borrow when making a borrowing request?
Yes.
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License Management - Troubleshooting and Limitations
Where do I find the key for license cleanup?
Contact the support team to receive a License Clean Up key.
How to find why capacity is not available in AutoPass License Server?
Below are the reasons the capacity may not be available:
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All the capacity has been checked out by clients. In case the admin wants to release the capacity,
then he/she can either revoke or clean up licenses for Live and Commuter respectively.
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If the license is archived in the License Server. Admin can restore the archived license.
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If the system has been clock tampered.
What is NO locking code license?
A license keys which can work with any system is called NO locking code. A license key in UFT has
device ID lock type and a wild carded value "any" can be used to generate this type of license. The
option of allowing no locking code is dependent on the product.
What is TERM and PERPETUAL license?
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Term license are which licenses keys which will expire within the time limit specified during license
key generation.
Perpetual license are those that do not expire.
Concurrent license are those licenses which are installed on License Server, this can be either
Term or Perpetual.
License Management - Troubleshooting and
Limitations
The following are frequently asked questions about problems encountered while managing licenses in
the License Server.
After installing licenses in the License Server, why am I unable to view the license details in
the License Usage pane?
The product is not yet configured in the License Server. Perform a live check out to configure the
product and display the Feature Report for a feature.
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License Management - Troubleshooting and Limitations
Why am I unable to check out licenses?
A client user cannot check out licenses for one of the following reasons:
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The client belongs to a user pool that is blocked. For details, see "Restricting or Blocking User
Pools" on page 118.
The client user belongs to a restricted user pool and the requested capacity is not available for that
pool.
The request capacity is not available for that feature.
Why do I get a message "Lock Type not supported" when installing licenses?
This error message specifies that the installed license keys are locked to a particular IP address range.
For example, if the license is locked to IP range 16.*.*.*, it cannot be installed in a License Server
having an IP address 15.1.1.1.
Why am I unable to archive a license?
You can archive licenses only if all the checked out licenses for that feature are returned.
Why is the Revoke option not displayed?
The Revoke option is displayed only if there are valid live licenses currently checked out.
After performing license cleanup, not all of my license capacity was restored. Why?
Each product or feature has a specific limit for license cleanup. This limit is configured in the license
key file.
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Chapter 10: Client User Management
This chapter includes:
Concepts
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"License Server Client Users - Overview" on the next page
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"Client User Attributes" on page 114
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"License Server Client User Pools" on page 115
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"License Reservation Priority" on page 117
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"Feature-Based vs. Product Based Reservation" on page 117
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"Restricting or Blocking User Pools" on page 118
Tasks
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"How to Manage Client User Access" on page 120
Reference
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"Pool Management Tab" on page 124
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"Pool User List Section (Pool Management Tab)" on page 125
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"Pool to Product Mapping List (Pool Management Tab)" on page 127
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"Featured-Based/Product-Based Reservation Tab" on page 128
"Client User Management - Frequently Asked Questions" on page 131
"Client Users Management - Troubleshooting and Limitations" on page 133
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Concepts
License Server Client Users - Overview
After configuring the License Server for use and installing licenses, you should create a list of client
users who are able to access the License Server. A client user1 is a local user who accesses the
License Server via their local software installation.
When a client user starts the local copy of their software, the software's license mechanism sends a
request for license check out to the License Server. The License Server recognizes the user by specific
attributes entered and linked with the user's profile. For details, see "Client User Attributes" on the next
page.
Depending on the user's details and settings, the License Server finds and checks out an appropriate
license for the client user. For details on user access to different types of licenses, see "License Server
Client User Pools" on page 115
You can choose to give a client user full feature access to a specific software program, or you can limit
which features are available for license check out. Furthermore, you can restrict or block a client user's
ability to access or check out available licenses. For details, see "Restricting or Blocking User Pools"
on page 118
Example
In ProductA, you can choose to load selected environments, such as Web, .NET, Java, Standard
Windows, and Oracle. In addition, ProductA is sold in conjunction with a defect tracking program
(ProductB). Thus, you can have licenses that combine ProductB and ProductA or simply run
ProductA as a standalone application.
You have a number of licenses for ProductA installed on the License Server. Some of these
licenses enable full access to all features of ProductA, where as others are specific to those
features specific to the Web, .NET, Java, Standard Windows, and Oracle environments. There are
also additional licenses for ProductA with access to ProductB.
When a client user accesses the License Server, the appropriate license is checked out.
Depending on your configuration of the user pools, the License Server checks outs a license for all
ProductA features, a specific ProductA environment, or the ProductA/ProductB common features.
Once the session or license expires on the client user's computer, the license is removed from the
client computer and is automatically checked in to the License Server. If a license checked out to a
client user is expired, the client user cannot check in the license.
1A local user that accesses the License Server to check in or check out a license for a local program
installation.
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Concepts
Client User Attributes
When a client user sends a request to the License Server, the user is recognized by the client user
attributes1. These attributes confirm the identity of the client trying to access the License Server and
enable the local program to check in a license.
The License Server can identify a client user by multiple attributes:
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User name: An identifiable name given to each specific user
IP Address: The IP address of the client user's computer or the common IP address that a group of
client users access to connect to the License Server
Host ID: The hosting address of a client user's computer or the common host address shared by a
group of client users
Client ID: An identification number specific to the client machine
When a client user accesses the License Server, the License Server checks the client user's
information against the client user's attributes saved in the User Management system of the License
Server. If the client user computer's details match the attributes, the License Server checks out a
license to the client user making the request. If even one of the client user's details does not match the
attributes stored in the License Server (even if that attribute was simply not entered originally when the
client user was created), the License Server can prevent the client user from checking out a license.
It is not necessary to enter all the details for each client user. However, entering all available details for
each client user is recommended.
Example
The following attributes are stored for four users:
User Name
IP Address
Host ID
Client ID
User1
192.168.12.54
pool1.host.com
5245rc9e56g648f6
User2
192.168.1.86
User3
172.31.255.1
User4
172.20.84.6
4532rac4df15f635
If a client user with the User Name User 1, the Host ID pool2.host.com, the IP Address
192.168.1.86, and the Client ID 4532rac4df15f635 then tries to access the License Server, the
client's request is denied. Since the Host ID pool2.host.com is not included in the attribute list, this
client is not able to access the available licenses.
1The details entered for each user. These details can include the client user's user name, IP address,
Host ID, or Client ID.
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Concepts
License Server Client User Pools
In order for client users to access and check out licenses, each client user has to be assigned to a user
pool1.
You can create user pools to organize and maintain client users in any number of ways: users of a
specific feature, users of a specific product, users with common attributes, and so on. Client users can
be assigned to multiple user pools.
In addition, membership in any user pool connected with a specific product automatically gives a client
user access to the Shared pool of unassigned licenses.
License access is defined per user pool, not per client user.You assign a specific license capacity
(either for specific product features or specific products) for check out by users of the pool. You can
also restrict a user pool from check out operations or block all check out operations for a specific pool.
For details on restricting or blocking user pools, see "Restricting or Blocking User Pools" on page 118
For details on creating user pools and assigning licenses to a user pool, see "How to Manage Client
User Access" on page 120.
License Usage by User Pools
After creating user pools, you can reserve a certain amount of license capacity to each user pool. This
is done in the Feature-Based and Product-Based Reservation tabs. For details, see "FeaturedBased/Product-Based Reservation Tab" on page 128.
Each pool is assigned an amount of license capacity as decided by the License Server administrator or
Product Administrator. The reserved capacity can exceed the currently available installed capacity.
However, license requests from a client user that exceed the installed capacity of the feature or product
(even if they are less than the reserved capacity of the user pool) are not fulfilled.
In order to fulfill these requests, you need to install additional licenses or borrow licenses from another
License Server. For details on installing additional licenses, see "Installing Licenses" on page 78. For
details on borrowing licenses, see "Borrowing Licenses" on page 80.
When you assign license capacity to each pool, you limit the license capacity available for check out to
the users in that pool. License requests from client users that exceed the reserved capacity of a pool
are not fulfilled.
Note: If a client user is part of another user pool, the License Server also checks the other user
pools (based on priority order) to see if other pools have available capacity to fulfill a check out
request). For details, see "License Reservation Priority" on page 117.
If a user's request exceeds a pool's reserved capacity, the License Server can also fulfill the request by
combining capacity from a user pool with available capacity from the Shared pool. The License Server
does not fulfill check out requests by combining available capacity from multiple user pools.
1A group of client users which receives access to specific licenses as defined by the License Server
administrator(s).
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Note: Restricted pools cannot combine with the Shared pool to fulfill a user request.
In addition, the available installed capacity is consumed on a first-come, first-serve basis, regardless of
priority order. If the first request comes from a lower-priority pool, the request is fulfilled.
Examples
In this example, there are three user pools, and the available capacity for a feature is 150, as
detailed below:
Pool Name
Reserved Capacity
Restricted/Blocked
Pool1
100
No
Pool2
50
No
Pool3
30
No
200
N/A
Shared
Installed Capacity
330
Use Case 1
A client user in Pool3 makes a check out request for a capacity of 30. This request is fulfilled, even
though Pool3 is the third pool in the list.
Use Case 2
A client user in Pool1 makes a check out request for a capacity of 150. Since the reserved capacity
for Pool1 is not sufficient to fulfill this request, the License Server combines the capacity available
in Pool1 with available capacity in the Shared pool to fulfill the check out request.
Use Case 3
A client user in Pool2 makes a check out request for a capacity of 300. Normally, the License
Server would combine the available capacity of 50 in Pool2 with the available capacity in the
Shared pool to fulfill the request. However, since the request exceeds the combined capacity of
250 (between Pool2 and the Shared pool), the request is not fulfilled until additional licenses are
installed or borrowed.
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Concepts
License Reservation Priority
After creating user pools, you can set the priority order for user pools to access licenses. Thus, if a
client user belongs to multiple pools, license requests are fulfilled by taking available capacity from the
user pools in a set priority order. The priority order also decides the order in which user pools have
access to licenses for check out.
Set the priority order for each feature by dragging the user pools listed for each feature or product in the
Feature-Based or Product-Based Reservation tabs.
Examples
In the following examples, there are two client user pools, Pool2 and Pool3 (set in priority order), as
well as the Shared Pool, as seen below:
Use Case 1
The client user belongs to both Pool2 and Pool3. If the client user sends a check out request for a
capacity of 10, the License Server tries to fulfill the check out request from Pool2 based on priority
order.
Use Case 2
The client user belongs to both Pool2 and Pool3. If the client user sends a request for a capacity of
60, the License Server tries to fulfill the request first by checking the available capacity in Pool2. In
this scenario, since Pool2 and Pool3 do not have adequate capacity, the license request is fulfilled
by combining the higher priority Pool3 with the Shared pool to complete the license request.
Feature-Based vs. Product Based Reservation
When you reserve licenses for user pools, you can assign licenses in two different ways:
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Feature-Based Reservation: This type of reservation makes licenses available only for specific
features within a product. Other product features are not available to client users with a featurebased license.
Product-Based Reservation: This type of license enables a client user to have access to all
product features.
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Concepts
The available capacity for a feature is dependent upon the capacity reserved for the product. For
example, if you reserve a capacity of 50 for ProductA in one user pool, all the features of ProductA have
a capacity of 50 available for check out by members of the user pool.
You do not have to reserve the same capacity for all features of a product as are reserved for the
product itself. Thus, you can reserve a capacity of 40 for a user pool for Feature 1 of ProductA, even if
the user pool has a capacity of 50 reserved for ProductA.
For example, if you want a client user to have access only to specific environments or configurations in
a particular product, you reserve licenses using feature-based reservation. If you want a client user to
have access to all product features, use product-based reservation.
Allotting features within a product for feature-based reservation is done on a per-product basis. For
details on license types and license allotments for products, see the individual product documentation.
Restricting or Blocking User Pools
In addition to limiting the available license capacity for check out, you can also restrict or block user
pools from performing check out operations.
Restricting1 a user pool limits the user pool's ability to check out licenses by limiting the available
capacity for check out to only the reserved capacity of the pool. When a pool is restricted, client users
cannot combine the available capacity in a user pool with the Shared pool to fulfill their license
requests.
Example
In this example, the installed capacity of a feature is 100. There is one user pool with a reserved
capacity of 40. The shared pool has an available capacity of 60. If a client user sends a check out
request for a capacity of 60, the request response is received as seen below:
Pool
Names
Reserved
Capacity
Installed
Capacity
Requested
Capacity
Response for
Unrestricted Pool
Response for
Restricted
Pool
Pool1
40
100
60
Request is fulfilled in
combination with the
Shared pool.
Declined due
to insufficient
capacity.
Shared
60
Blocking2 a user pool prevents a user pool from performing any check out operations. By selecting the
Block option for a user pool, all check out operations are prevented and the reserved capacity of the
pool is set to 0.
1Limiting the ability of a user pool to combine with the Shared pool to fulfill license check out requests
that exceed the reserved capacity for a user pool.
2Preventing a user pool from checking out any licenses for a feature or product.
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Concepts
This option is useful if you want to prevent a particular user group from checking out licenses for a
feature, but still allow that group to access other features or products. Since all created user groups are
displayed in the Feature-Based and Product-Based Reservation tabs and are therefore available for
license reservation, blocking a user group enables you to prevent a user from reserving licenses for a
user pool.
Note: Using the Block option for a user will block only the selected pool. However, if the user
belongs to a different pool which is not blocked, the License Server can fulfill the request based on
available capacity in the other pools.
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Tasks
Tasks
How to Manage Client User Access
This task describes the procedures necessary to manage client users and user group access to the
License Server.
This task includes the following steps:
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"Add a user pool" below
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"Add a user pool" below
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"Remove a client user's attribute from a pool" on the next page
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"Reserve product license capacity to a user pool" on page 122
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"Reserve feature license capacity to a user pool" on page 122
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"Set the user pool priority order for feature license checkout" on page 122
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"Block a user pool" on page 123
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"Restrict a user pool" on page 123
Add a user pool
1. In the Pool Management tab (Reservation Management pane), click
button.
the
2. In the Create New Pool dialog box, enter a name and description for the user pool.
3. Click Create.
The user pool is displayed in the user pool list in the Pool Management tab (Reservation
Management pane).
Note: You can later delete user pools by clicking the Delete button
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Tasks
Add users to a client user pool
1. In the Pool Management tab (Reservation Management pane), select the radio button for the pool
to which you want to add client users. The lower pane displays the selected pool name.
2. In the lower pane, select a client user attribute to add. You can enter the client user's User Name,
IP Address, Host ID, or Client ID.
Note: It is recommended (although not mandatory) to enter all available attributes for a client
user in the user details. Although a client user does not have to have all attributes included in
the user group's details, if a client user tries to access the License Server without having all
attributes in the pool's attribute list, the client user cannot access the server. For details, see
"Client User Attributes" on page 114.
3. Click Add
.
The user's details are displayed in the Associated Users area of the lower pane.
Remove a client user's attribute from a pool
1. In the Pool Management tab (Reservation Management pane), select the radio button for the pool
from which you want to remove client users.
2. Click Remove
.
The client user's attribute is removed from the user pool.
Note: Removing a user's attribute from the pool does prevent a user from accessing the License
Server. As long as the other client attributes match with the attributes stored in the License Server,
the client user can continue to access the server.
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Tasks
Reserve product license capacity to a user pool
1. In the Product-Based Reservation tab (Reservation Management pane), select the product to
reserve from the drop-down menu.
Note: All features for the product are also displayed.
2. In the user pool table, reserve a capacity to the available pools.
Note: There is no shared pool for product-based license reservation.
3. Click Submit. The feature table is updated to reflect your reservations.
Reserve feature license capacity to a user pool
1. In the Feature-Based Reservation tab (Reservation Management pane), select the product from
the drop-down menu.
2. In the feature table, select the radio button for the feature for which you want to reserve capacity.
The lower pane displays the feature name and information and the available user pools.
3. In the Reserved Capacity column of the lower pane, reserve a capacity to the available pools.
Note: All unreserved available capacity is automatically assigned to the Shared pool.
4. Click Submit. The tables in both the lower and upper panes are updated to reflect your
reservations.
Set the user pool priority order for feature license checkout
1. In the Feature-Based Reservation tab, select the product for which you want to set user pool
priority order.
2. Select the radio button for the feature for which you want to set user pool priority order.
3. In the User Pool Feature Details area, drag the row containing the user pool up or down until the
priority is set in the correct order.
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Block a user pool
1. In the Feature-Based Reservation or Product-Based Reservation tabs (Reservation Management
pane), select the product for which you want to block a user pool's check out operations.
2. If you are in the Feature-Based Reservation tab, select the feature.
3. In the lower pane, click Block for the user pools you want to block and click Submit.
The capacity of the selected user pools is changed to 0 and the user pool's name is displayed in
the upper pane (of both the Feature-Based and Product-Based Reservation tabs) with a (r) next to
the pool name.
Note: To enable a user pool, click Allow. The previously reserved capacities are restored.
Restrict a user pool
1. In the Feature-Based Reservation or Product-Based Reservation tabs (Reservation Management
pane), select the product for which you want to restrict.
2. If you are in the Feature-Based Reservation tab, select the feature.
3. In the Restrict column of the lower pane, select the check box for the user pools you want to
restrict.
4. Click Submit.
The feature or product table is updated with a (r) next to the feature or product's name. The
reserved capacity remains the same.
Note: To clear the restriction, clear the check box for a user pool and click Submit.
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Reference
Reference
Pool Management Tab
This tab enables you to create user pools and add users to user pools.
To access
Reservation Management pane> Pool Management tab
Important information You must create a user pool before adding client users.
Relevant tasks
See also
"How to Manage Client User Access" on page 120
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"Pool User List Section (Pool Management Tab)" on the next
page
"Pool to Product Mapping List (Pool Management Tab)" on
page 127
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"License Server Client Users - Overview" on page 113
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Reference
User interface elements are described below:
UI Element
Description
Opens the Create New Pool dialog box, in which you give a name and
description for a new user pool.
Pool name
The user pool name given to a user pool by the License Server
administrator.
Pool description
The description of the pool entered when creating the pool. Use a
description that enables you to identify the purpose of a specific user pool.
Note: It is not mandatory to enter a description for a user pool.
Pool Created
Time
The date and time of the pool's creation.
Created By
The License Server administrative user or product administrator user that
created the user pool.
Delete. Removes the user pool.
Note: If a pool is deleted when a floating license is checked out from
the pool, then the checked out capacity will reflect under common pool
and the same is displayed in In Use graph.
Pool User List Section (Pool Management Tab)
This section enables you to add client user attributes to a user pool.
To access
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In the Pool Management tab (Reservation Management pane), select the radio button
for a user pool.
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Reference
Important
information
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Relevant
tasks
See also
Pool user details displayed in this window are dependent upon the user pool
selected in the Pool Management tab.
It is not necessary to enter all user attributes for each client user. However,
entering all attributes for each client is recommended (if they are available).
"How to Manage Client User Access"
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"Pool Management Tab"
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"Pool to Product Mapping List (Pool Management Tab)"
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"Client User Attributes"
User interface elements are described below:
UI Element
Description
User Name
The Windows or Unix user name of a client user.
Note: The user name must use the following syntax:
DOMAIN/USER NAME
IP Address
The IP address of the computer from which the client user accesses
the License Server.
Host ID
The host address for the computer the client user uses to access the
License Server.
To find the host address for the client user's computer, enter
ipconfig/all in the Command Prompt window. The Host ID is the
host name with the DNS suffix displayed in the results.
Note: The Host ID must use the following
syntax:<HOST NAME>.<DNS SUFFIX>.
Client ID
A unique value for each client user.
Add Attribute. Adds an attribute to the user pool after you enter the
information in the edit field.
Associated
The list of Users, IP Addresses, Host IDs, or Client IDs that have been
Users/IPAddresses/Host added to the user pool.
ID/Client ID
Remove. Removes an client user's attribute from the user pool.
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Pool to Product Mapping List (Pool Management Tab)
This page enables you to view information on the products and features reserved for a specific user
group.
To
access
In the Pool Management tab (Reservation Management tab), click the Reservation
button in the Pool User List section (lower pane).
Relevant
tasks
"How to Manage Client User Access"
See also
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"Pool Management Tab"
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"Pool User List Section (Pool Management Tab)"
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"Feature-Based vs. Product Based Reservation"
User interface elements are described below:
UI Element
Description
Pool name and
description
The name of the user pool whose reservations are currently displayed.
Product
The products for which this particular user group has license capacity
reserved.
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UI Element
Description
Feature
The features for which this particular user pool has license capacity
reserved.
Featured-Based/Product-Based Reservation Tab
This tab enables you to assign license capacity for product features.
The image below shows the Feature-Based Reservation tab.
The image below shows an example of the Product-Based Reservation tab.
To access
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In the Reservation Management pane, select the Feature-Based
Reservation or the Product-Based Reservation tab.
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Reference
Important
information
You must reserve capacity for a product before reserving capacity for its
features.
Relevant tasks
"How to Manage Client User Access" on page 120
See also
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"Feature-Based vs. Product Based Reservation" on page 117
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"Restricting or Blocking User Pools" on page 118
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"License Reservation Priority" on page 117
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"License Usage by User Pools" on page 115
User interface elements are described below:
Feature/Product List Table
UI Element
Description
Feature ID
The feature's unique identification.
Feature Version
The feature's version number.
Feature
Description
A textual description of the feature.
Pool Mapping
A listing of the user pools and corresponding capacities mapped to these
user pools. For example, for a FeatureA, the pool mapping is displayed
as Pool1:20, Pool2:15, and so on.
If a pool is restricted or blocked, the pool name is displayed with an (r)
next to the pool name.
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User Pool Feature/Product Reservation Details Area
UI Element
Description
<feature details>
The details for a particular feature. These details include:
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Selected Feature: The feature name
Available Capacity: The capacity currently available for
checkout
Total Capacity: The total installed capacity
Note: The reserved capacity for a user pool can be greater than
the available capacity or total capacity. However, check out
requests that exceed the available capacity are declined.
Block /
Allow
Disables or enables the ability of a user pool to perform check out
requests for a specific feature.
Reserved Capacity
The license capacity reserved for members of this pool. All check out
requests less than the reserved capacity are fulfilled automatically. If a check out request exceeds the reserved capacity, the client user
can combine the available capacity in this pool with the Shared pool
to complete a check out request.
Available Capacity
The capacity currently available for a check out request.
Used Capacity
The capacity currently checked out.
Restrict
When this check box is selected, the client users in the selected
user pool can fulfill only those check out requests which do not
exceed the available capacity for the feature.
Hide/Show
Unreserved Pools
Hides or shows user pools that are unreserved for the selected
feature.
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Client User Management - Frequently Asked Questions
Client User Management - Frequently Asked
Questions
The following are frequently asked questions about managing client users and user pools in the License
Server.
Can a client user access product or feature license capacity without being assigned to a user
pool?
No. Client users are added as part of a user group following the creation of a user pool. There is no way
to independently add a user without first placing the user in a user pool.
When adding a client user, do I have to enter all four attributes for a client user?
No. However, it is recommended to do so. If the user tries to check out a license from the License
Server later with a User name, IP address, Host ID, or Client ID that is not an associated attribute for
the user's pool, the check out request is denied.
Can a user's license request be fulfilled if the user pool in which the user is a member does
not have enough available capacity?
Yes. If there is not enough available capacity, the client user can fulfill the request by taking the
available capacity from the user pool and combining it with available capacity in the Shared pool.
Can I reserve license capacity for multiple features or products at a time?
No. You can reserve capacity only for a single feature or single product at a time. However, you can
reserve licenses for a single feature or product for multiple user groups simultaneously.
How does the License Server select a pool to fulfill a license request if a client user is part of
multiple user pools?
The License Server selects the user pool from which to check out the license based upon the priority
order of the user pools for a feature or product.
If there are multiple pools with reserved capacity for a feature, and a lower priority pool
makes the first check out request, is the request fulfilled?
Yes. License check out requests are fulfilled on a first-come, first-serve basis.
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Client User Management - Frequently Asked Questions
If I want to limit a client user's ability to check out licenses, how to I do this?
You have two options for restricting check out:
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You can restrict the user pool, which limits check out requests to only the reserved capacity in the
pool. For details, see "Restrict a user pool" on page 123.
You can block a user pool, which prevents all check out requests. For details, see "Block a user
pool" on page 123.
Can a license be checked in by a client user in a blocked pool?
Yes.
How do I check from which pool I check out licenses?
In the License Usage pane, select the Feature ID for which you have checked out a license. The Pool
field displays the pool name to which the license belongs.
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Client Users Management - Troubleshooting and Limitations
Client Users Management - Troubleshooting and
Limitations
The following are frequently asked questions about problems encountered while managing client users
and user pools in the License Server.
Why is a client user unable to check out licenses?
A client user cannot check out licenses for one of the following reasons:
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The client belongs to a user pool that is blocked. For details, see "Restricting or Blocking User
Pools" on page 118.
The client user belongs to a restricted user pool and the requested capacity is not available for that
pool.
The request capacity is not available for that feature.
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Chapter 11: Remote Commuter License
Management
This chapter includes:
Concepts
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"Commuter Licensing - Overview" on the next page
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"Commuter License Check In and Check Out" on the next page
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"Recovering Commuter Licenses" on page 136
Tasks
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"How to Perform Remote Commuter License Operations" on page 137
Reference
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"Check In/Check Out Tab (Remote Commuter Pane)" on page 140
"Remote Commuter Licensing Management - Frequently Asked Questions" on page 142
"Remote Commuter Licensing Management - Troubleshooting and Limitations" on page 143
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Concepts
Concepts
Commuter Licensing - Overview
At times, client users need to use a licensed product without a connection to the License Server to
check out a license. Normally, the lack of a connection to the License Server would prevent the user
from checking out a license and thereby prevent them using the product. However, users without a
connection can use a commuter license1 to use a product without a connection to the License Server.
For example, client users that travel frequently with limited or no access to the License Server benefit
from commuter licenses.
A commuter license is checked out from the License Server and is later installed on the client user's
computer (when there is no active connection to the License Server). The commuter license enables
the product to open and run without a connection to the License Server. After the client user is finished
with the license, the user checks it in to the License Server.
Note: The user only needs to be connected to the License Server during license check in and
check out.
Once a commuter license is checked out from a product or feature's capacity, the capacity remains
checked out until the license is checked in or expires.
Unlike live concurrent licenses, you cannot revoke a commuter license.
Each product or feature can enable or prevent commuter licenses. This can be done by the product
itself through the license key or you can set the settings for commuter license usage in the Feature
Report for a particular feature. For details on setting commuter licenses in the license key file, see
individual product documentation.
Commuter License Check In and Check Out
In order to receive a commuter license, you or the client user must check out a commuter license.
Commuter license check out is done in one of two ways:
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Direct: The client user connects directly to the License Server and checks out the license. For
details on performing this type of check out, see the individual product documentation.
Remote: An License Server user checks out the license and sends it to the client user.
Only users with administrator privileges can check out commuter licenses for all products and features.
Product Admin users can check out licenses for the associated products in the User Groups tab (User
Management pane).
1A license that allows a user to use a product without an active connection to the License Server.
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Concepts
Before checking out a remote commuter license, each client user must generate a file in the client
system. This file contains the license requirements for the client's program and the client computer
details. For details on generating this input file, see the individual product documentation.
To check in a remote commuter license, the user also needs to generate an file in the client computer.
This output file contains the license details and the client computer's information. When checking in the
license, this enables the License Server to recognize the commuter license.
All License Server users can check in a remote commuter license.
Recovering Commuter Licenses
On occasion, a commuter license is lost before it is used by a client user. This happens when:
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A mail server goes down when sending the license key via email
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The downloaded license key file is corrupt
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The License Server user navigates to a different page in the License Server after checking out a
license but before downloading the license key.
Using the Feature Report page, you can download the license file again and use it in a client user's
program.
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Users Guide
Tasks
Tasks
How to Perform Remote Commuter License Operations
This task describes the processes necessary to manage commuter licensing operations.
This task includes the following steps:
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"Enable commuter licensing " below
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"Modify commuter licensing settings" on the next page
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"Check out a commuter license" on the next page
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"Check in a commuter license " on the next page
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"Recover a commuter license" on page 139
Enable commuter licensing
1. In the License Usage pane, select the feature for which you want to enable commuter licensing.
Note: A feature that allows you to enable commuter licensing is displayed with a cleared,
enabled check box next to the Feature ID.
2. Click Manage Commuter.
The License Server displays a message confirming the commuter license enabling and the feature
is displayed with a checked, enabled check box.
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Tasks
Modify commuter licensing settings
1. In the License Usage pane, click the Feature ID: Version link for the feature for which you want
to modify commuter licensing settings. The Feature Report page for the feature opens.
2. In the Feature Report page, in the Commuter Checkout Settings section, click Edit.
3. Enter the Maximum number of days allowed for a commuter license checkout and the
Maximum capacity allowed for a check out operation.
4. Click Save.
The Feature Report page displays the modified values for the commuter license settings.
Note: If you do not enter a value for the Maximum capacity allowed, all the available capacity
is set as the maximum capacity for check out.
Check out a commuter license
1. In the Check Out tab (Remote Commuter pane), click the Browse button and navigate to the file
generated in the client computer for commuter license check out.
2. Click Check Out.
3. In the Check Out page, select the features to check out and click Download Link.
The license key file is downloaded and is available for use by a client user.
Note: If you want to exclude certain features from a particular commuter check out, select the
features in the Check Out page and click Discard.
For details on installing the license in a client computer, see the individual product documentation.
Check in a commuter license
1. In the Check In tab (Remote Commuter pane), click the Browse button and navigate to the file
generated in the client computer for the commuter license (as described in "Commuter License
Check In and Check Out" on page 135).
2. Click Check In.
The license is checked into the License Server and the capacity is added to the available capacity
displayed in the License Usage pane.
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Tasks
Recover a commuter license
1. In the License Usage pane, select the feature for which you want to recover a commuter license
and click the Feature ID: Version link. The Feature Report for that page opens.
2. In the Feature Report page, click the Remote/Commuter link in the license details table.
Note: You can download a commuter license only if it is not checked in.
3. Save the file to a convenient location.
Note: The commuter license capacity listed as checked out does not change after
downloading a commuter license again.
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Reference
Reference
Check In/Check Out Tab (Remote Commuter Pane)
These tabs enable you to select the features for a commuter license check out or check in.
The image below shows an example of the Check Out pane.
To access
Remote Commuter pane > Remote Commuter Check Out/Remote Commuter
Check In tab
Important
In order to check out a commuter license for the feature, a feature must have
information commuter licensing enabled, as displayed in the License Usage pane or the Feature
Report page. For details, see "License Usage Pane" and "Feature Report Page
(License Usage Pane)".
Relevant
tasks
See also
"How to Perform Remote Commuter License Operations" on page 137
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"Commuter Licensing - Overview" on page 135
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"Commuter License Check In and Check Out" on page 135
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"Recovering Commuter Licenses" on page 136
User interface elements are described below:
UI
Element Description
<file
path>
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The path to the output file generated in the client user's system for commuter license
check out/check in.
HP AutoPass License Server (9.0)
Users Guide
Reference
UI
Element Description
Browse
Opens a dialog to enable you to find the output file for commuter license check out/check
in.
Check
Out
Check
In
Opens the Check Out/Check In page, in which you select the features for commuter
license check in or check out.
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Remote Commuter Licensing Management - Frequently Asked Questions
Remote Commuter Licensing Management Frequently Asked Questions
How can I tell if a product or feature is enabled for a commuter license check out?
In the License Usage pane, a product or feature is shown as enabled for commuter license check out in
the following ways:
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It has a selected, disabled check box next to the Feature ID.
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It has a selected, enabled check box next to the Feature ID.
If a feature allows commuter check out but the commuter check out is not yet enabled, the check box is
displayed as a cleared, enabled check box. Select the feature's checkbox and click Manage
Commuter to enable a commuter license check out.
Who can check out a commuter license?
Only users with administrator or Product Admin access privileges can check out commuter licenses.
Product administrators are limited to check out of commuter licenses for the associated products in
their user groups.
Who can check in a commuter license?
All License Server users can check in a commuter license.
Why is there an option to download a commuter license?
This option is used to recover a commuter license that is lost. Instead of performing license cleanup
and checking out the licenses again to recover these licenses, a License Server user can download the
licenses again using the Feature Report page for the feature.
Why am I not able to checkout Commuter/Remote Commuter from License Server?
There are two reasons why commuter/remote commuter checkout is not allowed,
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If the feature is restricted for commuter/remote commuter checkout, then you will not be able to do
these two types of checkout. In case of UFT, by default all features are enabled for commuter
checkout; however APLS admin can change this by clicking "Manage Commuter" with selected
features (in License Usage) to disable the commuter checkout.
If the client and AutoPass License Server are in the same system. Commuter is restricted for
clients in the same system as AutoPass License Server as client doesn’t require to get offline
licenses (commuter/remote commuter) in this case.
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Users Guide
Remote Commuter Licensing Management - Troubleshooting and Limitations
Remote Commuter Licensing Management Troubleshooting and Limitations
The "Product is not configured with this License Server" error message is displayed when
checking out a commuter license. Why?
This error message indicates that a product is not configured in the License Server. Check out a live or
commuter license to configure a product and then check out a remote commuter license.
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HP AutoPass License Server (9.0)
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