MODELS: DFI-550-36, DFI-550-37, DFI-550-38, DFI-550-39, DFI-550-40
Go to for product warranty registration
1) Align the 2 mounting
tabs into the bracket.
2) Slide the legs outward
to lock in place. When
locked in position the
screw hole from step
3 will be aligned.
3) Fasten the legs to the
base using the included
screws,1 per leg.
Remote Control
Control Panel Location
Control Panel
For Customer Service:
The Power button supplies power to all of the functions of the stove and will
illuminates the flame effect. This switch must be lit for any of the functions to work.
(+1) 888-674-7517
8:30 a.m.-5:30 p.m., EST, Monday-Friday
Use “+”or “--” to increase or decrease the flame brightness levels.
The stove consists of a infrared type heater. The HEATER button turns the heater to
1000W Low Heat or 1500W high heat and Off.
120 VAC, 60 Hz
12.5 Amps
1500 Watts
Distributed by
Twin-Star International, Inc. Under license. Twin-Star International, Inc.
Delray Beach, FL 33445
duraflame™ and the duraflame flame
Made in China • Printed in China
logo are trademarks of Duraflame, Inc.
Note: When first running the heater there can
be an odor. This is normal, the heater has a
surface coating on the internal parts, for the
first several hours of operation the coating
reacts with the internal parts to permanently
protect them. The odor is safe; if you are
sensitive to the odor it is recommended
to run the heater in a well-ventilated area until
the odor dissipates.
Warning: This is an unvented, electric
appliance. DO NOT attempt to burn wood or
manufactured firelogs in or on this appliance
or grate.
Made in China
Printed in China
© 2017,Twin-Star International,Inc.
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons including the following:
1. Read all instructions before using this appliance.
11.To disconnect this appliance, turn controls to the off position, then remove
plug from outlet.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot
surfaces. If provided, use handles when moving this appliance. Keep
12. Do not insert or allow foreign objects to enter any ventilation or exhaust
combustible materials, such as furniture, pillows, bedding, papers, clothes and
opening as this may cause an electric shock or fire, or damage the
curtains at least 3 feet (0.9 m) from the front of this appliance and keep away
from the sides and the rear.
WARNING: In order to avoid overheating, do not cover the heater.
13.To prevent a possible fire, do not block air intakes or exhaust in any
3. CAUTION: Never leave the heater operating unattended. Extreme caution is
manner. Do not use on soft surfaces, like a bed, where opening may
necessary if unsupervised children or invalids are nearby.
become blocked.
4. The appliance is not to be used by children or persons with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the appliance
malfunctions, or if it has been dropped or damaged in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its
service agent or similarly qualified persons in order to avoid a hazard.
8. Do not use outdoors.
14.This appliance has hot and arcing or sparking parts inside. Do not use it
in areas where gasoline, paint or flammable liquids are used or stored.
This stove should not be used as a drying rack for clothing. Christmas
stockings or decorations should not be hung in the area of it.
15. Use this appliance only as described in the manual. Any other use not
recommended by the manufacturer may cause fire, electric shock or
injury to persons.
16. This product is equipped with a polarized plug (one blade is wider
than the other blade). To reduce the risk of electrical shock, this plug
will fit into a polarized outlet only one way. This is a safety feature. If
you are unable to insert the plug into the electrical outlet, try reversing
the plug. If the plug still does not fit, contact a qualified electrician.
9. This heater is not intended for use in bathrooms, laundry areas and similar
indoor locations. Never locate this appliance where it may fall into a bathtub or
other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners,
or similar coverings. Do not route cord under furniture or appliances. Arrange
cord away from traffic area and where it will not be tripped over.
Battery Replacement
Battery disposal
Please always dispose of batteries
at a suitable recycling point.
1. The battery compartment is located on the back end of the remote
2. Press and slide the battery door open and remove the old battery.
3. Insert 2 AAA batteries, checking that the + and - sides of the battery
match inside the battery compartment.
4. Replace the battery compartment door.
• For best results, use 2pcs AAA alkaline batteries.
• Install only new batteries of the same type in your product.
Failure to insert batteries in the correct polarity, as indicated in the
battery compartment, may shorten the life of the batteries or cause
batteries to leak.
Do not mix old and new batteries.
Do not mix Alkaline, Standard (Carbon-Zinc) or Rechargeable (Nickel
Cadmium) or (Nickel Metal Hydride) batteries.
Danger of explosion if battery is incorrectly replaced.
Do not ingest batteries.
Batteries should be recycled or disposed of as per state and local
Battery may contain hazardous substances which could endanger the
enviroment and human health. Used batteries shall not be treated as
municipal waste, but left at the appropriate collection point for recycling.
For more information about collection and recycling of used batteries,
please contact your local municipality or waste disposal service.
The manufacturer warrants that your new Electric Stove is free from manufacturing and material defects for a period of one year from date of puchase, subject to
the following conditions and limitations.
1. Install and operate this Electric Stove in accordance with the installation and operating instructions furnished with the product at all times. Any unauthorized
repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected
to normal conditions of use and service, after said defect is confirmed by the manufacturer’s inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or othe wise of same, will
not be covered by this warranty, nor shall the manufacturer assume responsibility for same.
6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of the use, or inability to use
the product, except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with respect to the sale of the product.
9. The warranties as outlined within this document do not apply to non accessories used in conjunction with the installation of this product.
10.This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
This warranty is void if:
a. The fireplace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
Contact the manufacturer by calling customer service department at 1-888-674-7517, 7 days a week 24 hours a day
at our toll-free help line. Our Consumer Service department is available Monday – Friday 8:30 am – 5:30 pm EST.
Make sure you have your warranty, your sales receipt, location of purchase and the model/serial number of
your product.
MODELS: DFI-550-36, DFI-550-37, DFI-550-38,DFI-550-39,DFI-550-40
Root Cause
Corrective Action
1. No power, buttons
do not light up.
Power cord was not plugged into
the outlet.
2. Stove does not
turn on manually.
No incoming power from the
electrical wall socket or buttons.
Improper operation.
Defective button
Defective spinner motor
Spinner detached from
the motor
2a. Check circuit breakers and move unit to another outlet.
2b. Manually press main power button from front of unit.
2c. Replace button
3a. Replace spinner motor
3b. Remove the back panel and check to see if “spinner” is correctly
mounted to the motor.
4. Flames are not
Burnt out light bulb
5. Flames are not
5a. Normal operation
5b. Defective dimmer button
5a. Turn brightness dimmer knob until desired brightness is achieved.
5b. Replace dimmer button
6. Heater is not
turning off
7. Heater is not
turning on
7a. Improper operation
7b. Defective button
7c. Defective heater blower motor
7a. Manually press main power button on front of unit.
7b. Replace button
7c. Replace heater blower motor.
8. Not producing
enough heat
8a. power strip/surge protector/
extension cord being used
8b. Location of unit
8a. Plug unit directly into the wall.
8b. Make sure unit is located on an interior wall.
9. Unit blows cool or
cold air
10.Noise with
heater on
10a. Dirty heater blower motor
10b. Defective heater blower motor
10a. Gently vacuum heater blower vents.
10b. Replace heater blower motor
11.Noise with flames
on and heater off
11a. Defective flame generator
drive motor.
11b. Dented back panel
11c. Warped spinner shaft
11a. Replace flame generator drive motor.
11b. Refer to TSI customer service
11c. Refer to TSI customer service
12.Power cord gets
12. Normal operation
13.Is it safe to place
unit on carpet?
13. Product Inquriy
13. It is safe to place unit on carpet but make sure any flammable
items are at least 3 feet away from front and sides of the unit. 14.How many square
feet will my unit
warm up?
14. Product Inquriy
14. Provides supplemental heat up to 1000 square feet
15. Heater doesn’t work,
15. The thermal protector has
15. Turn all buttons to the “OFF” position and unplug the unit from the wall
outlet for 5 minutes. After 5 minutes, plug the unit back into wall outlet
and operate as normal.
3. Flames are not
but Power and
Heater buttons
are in the “ON”
position and
thermostat is set on
the highest level.
Defective Thermostat Button
Defective heater blower motor
Check that unit is plugged directly into a standard
120 volt outlet.
Replace 40 watt candelabra bulb
Replace Thermostat Button
Replace heater blower motor
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Be sure the plug fits tight in the outlet. Heaters draw more current
than small appliances, overheating of the outlet may occur even if
it has not occurred with the use of other appliances. During use
check frequently to determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater and have a qualified
electrician check and/or replace the faulty outlet(s).
Part Name
Part Number
Control panel
Control panel PCBA
Flame Generator Drive Motor
Remote control
• Clean the trim using a soft cloth, slightly dampened with citrus oil based product and buff with a clean soft cloth.
• DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based products can be obtained at supermarkets or
hardware stores.
• WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical shock and injury
to persons.
• Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electrical shock or personal injury.
Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void user’s authority to operate the
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. if this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures.
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
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