imageRUNNER ADVANCE C9000 Series Service Guide

Canon
Service Guide
Canon
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Published by
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747-3336
1-800-OK-CANON
E-Mail: serviceplanning@cusa.canon.com
Canon U.S.A. Homepage: http://www.usa.canon.com
Canon U.S.A. Internet e-Support Center Web site: http://www.support.cusa.canon.com
Canon U.S.A. ISG Central Web site: http://isgcentral.cusa.canon.com
Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com
Distributed in the United States by Canon U.S.A., Inc.
IMPORTANT
THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER
ADVANCE C9000S PRO SERIES.
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM
ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF
CONFIDENTIAL INFORMATION.
ALL PRICES AND SPECIFICATIONS LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING
REVISIONS.
REVISION HISTORY
Revision
Date
Sections
September 2011
All
1
September 2011
III, V & VI
2
March 2015
VII
Details
Release of the imageRUNNER ADVANCE C9075S PRO
/C9065S PRO.
PRISMAprepare and PRISMAaccess training requirements
added.
Dealer Authorization updated for the imageRUNNER ADVANCE
C9000S PRO series.
Added the Fixing Unit assembly and unit ITB Unit
assembly
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imageRUNNER ADVANCE C9000S PRO Series Service Guide
COPYRIGHTS AND TRADEMARKS
This Service Guide is the property of Canon U.S.A., Inc.
© Canon U.S.A., Inc. 2015. All rights reserved.
Canon imageRUNNER, MEAP and Always Ask for Canon Genuine Toner, Parts & Supplies are
registered trademarks of Canon, Inc. imageWARE is a registered trademark of Canon U.S.A. Inc.
All other company names and product names may be trademarks or registered trademarks of their
respective owners, and are hereby acknowledged.
LEGAL NOTICES
The information contained in this Service Guide constitutes confidential information of Canon
U.S.A., Inc.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for
reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No
part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or
mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly
permitted herein.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to
indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of
Service Provider’s possession, use, or misuse of this Service Guide.
As an authorized Canon dealership for the imageRUNNER ADVANCE, you agree that the
imageRUNNER ADVANCE and its related hardware/software accessories will not be exported from the
United States except in strict accordance with the Export Administration Regulations of the U.S.
Department of Commerce and other U.S. laws and regulations controlling exports from the United States.
Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information
and/or specifications contained in it at any time without notice. Additionally, all prices and availability
dates listed herein are subject to change without notice. The latest version is available online at the ISG
Central and e-Support Web sites noted above. Please make certain that you are using the latest version.
Specimens of Web pages included herein are for illustration purposes only.
DISCLAIMER
NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE
LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND
DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS
OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS,
EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF
DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT’S HARD DISK
DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE
LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS SUPPLIERS OR
ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR
ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE
OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,
THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO
PERSONS AND THE PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE
POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND
DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER.
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imageRUNNER ADVANCE C9000S PRO Series Service Guide
Contents
I.
Product Overview, Configuration, and Accessories ----------------------------------- 1
A. Product Overview ------------------------------------------------------------------------------------ 1
B. Configuration ------------------------------------------------------------------------------------------ 4
C. Main Unit Box Contents ---------------------------------------------------------------------------- 6
II.
Features ----------------------------------------------------------------------------------------------- 7
A.
B.
C.
D.
E.
F.
G.
III.
Océ PRISMAsync Controller ---------------------------------------------------------------------- 7
Operator Panel ---------------------------------------------------------------------------------------- 7
Duplex Color Image Reader Unit-A1 ------------------------------------------------------------ 8
E-shredding-B1---------------------------------------------------------------------------------------- 8
Scanning-B1-------------------------------------------------------------------------------------------- 8
Scheduler-A1------------------------------------------------------------------------------------------- 8
Multiple Queues/Hot Folders-A1 ----------------------------------------------------------------- 9
Accessories and Advanced Options ------------------------------------------------------ 10
A. Accessory Options --------------------------------------------------------------------------------- 10
1. Paper Deck Unit-A1 ----------------------------------------------------------------------------- 10
2. POD Deck Lite-A1------------------------------------------------------------------------------- 10
3. Multi Drawer Paper Deck-A1 ----------------------------------------------------------------- 10
4. Inner Booklet Trimmer-A1 --------------------------------------------------------------------- 10
5. Booklet Finisher-A1 ----------------------------------------------------------------------------- 11
6. Staple Finisher-A1 ------------------------------------------------------------------------------ 11
7. Document Insertion Unit-H1 ------------------------------------------------------------------ 11
8. Paper Folding Unit-G1 ------------------------------------------------------------------------- 11
9. Puncher Unit-BF1 ------------------------------------------------------------------------------- 12
10. Professional Puncher-C1 (With Integration Unit) ---------------------------------------- 12
B. System Options ------------------------------------------------------------------------------------- 13
1. Océ PRISMAprepare --------------------------------------------------------------------------- 13
2. Océ PRISMAaccess ---------------------------------------------------------------------------- 13
3. Remote Viewer-B1 ------------------------------------------------------------------------------ 14
C. Operator Attention Light ------------------------------------------------------------------------- 14
IV.
Productivity Features --------------------------------------------------------------------------- 15
A. Customer Expectations Document ----------------------------------------------------------- 15
B. Serviceability----------------------------------------------------------------------------------------- 15
C. Remote Support Services ------------------------------------------------------------------------ 15
V.
VI.
Dealer Sales/Service Authorization -------------------------------------------------------- 16
Educational Training ---------------------------------------------------------------------------- 17
A. Training Program Overview --------------------------------------------------------------------- 17
B. Certification ------------------------------------------------------------------------------------------ 18
C. Technician Training -------------------------------------------------------------------------------- 18
1. Online Courses – Technician Training ----------------------------------------------------- 18
2. Classroom - Technician Training ------------------------------------------------------------ 19
3. Prerequisites-------------------------------------------------------------------------------------- 20
4. Training Facilities -------------------------------------------------------------------------------- 20
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D. PRISMAsync Systems Blended Training --------------------------------------------------- 21
1. Training Overview ------------------------------------------------------------------------------- 21
2. PRISMAsync Five Day Systems Program------------------------------------------------- 21
3. Prerequisites-------------------------------------------------------------------------------------- 21
E. Service Materials ----------------------------------------------------------------------------------- 22
F. Student Feedback and Course Follow-up -------------------------------------------------- 22
VII. Servicing Notes ----------------------------------------------------------------------------------- 23
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.
K.
L.
M.
N.
O.
P.
Q.
Power and Plug Requirements ----------------------------------------------------------------- 23
Installation Weight & Dimensions ------------------------------------------------------------- 25
Installation Space Requirements -------------------------------------------------------------- 28
Estimated Installation Times -------------------------------------------------------------------- 29
Firmware Upgrade---------------------------------------------------------------------------------- 30
1. Computer Requirements for Upgrading ---------------------------------------------------- 30
2. PRISMAsync Controller Firmware----------------------------------------------------------- 30
3. imageRUNNER ADVANCE Firmware Update ------------------------------------------- 32
International License Management System ------------------------------------------------ 33
PRISMAprepare and PRISMAaccess Activation ------------------------------------------ 33
Recommended System Engineer Requirements ----------------------------------------- 34
Hard Disk Drive Handling ------------------------------------------------------------------------ 35
Consumables ---------------------------------------------------------------------------------------- 36
Periodically Replaced Parts --------------------------------------------------------------------- 37
Consumable Parts---------------------------------------------------------------------------------- 38
Main Engine Fixing Unit and ITB Unit -------------------------------------------------------- 40
Periodic Replacement Parts--------------------------------------------------------------------- 41
Periodic Maintenance ----------------------------------------------------------------------------- 42
Special Tools----------------------------------------------------------------------------------------- 44
Soft Counter ------------------------------------------------------------------------------------------ 45
VIII. Suggested End-User Customer Service Offerings ----------------------------------- 46
A. Monthly Copy Volume----------------------------------------------------------------------------- 46
B. Limited Warranty Support ----------------------------------------------------------------------- 47
1. End-User Limited Warranty Conditions ---------------------------------------------------- 47
2. GPR-32/33 Drum Unit Limited Warranty --------------------------------------------------- 47
3. Flat-Rate Program ------------------------------------------------------------------------------ 48
4. Warranty Parts for Repair --------------------------------------------------------------------- 50
5. e-Tag ----------------------------------------------------------------------------------------------- 52
6. Online Limited Warranty Credit Inquiry ----------------------------------------------------- 54
C. Service Parts Availability ------------------------------------------------------------------------ 58
IX.
Product Technical Support Offerings ----------------------------------------------------- 59
A. Dealer Support Requirements ------------------------------------------------------------------ 59
B. Canon USA Support Offerings ----------------------------------------------------------------- 60
1. Canon USA Technical Support Center ----------------------------------------------------- 60
2. NAVI ------------------------------------------------------------------------------------------------ 62
3. Internet Support---------------------------------------------------------------------------------- 65
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X.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Appendix -------------------------------------------------------------------------------------------- 68
A. Specifications---------------------------------------------------------------------------------------- 68
B. Warranty ----------------------------------------------------------------------------------------------- 77
1. Main Unit Limited Warranty ------------------------------------------------------------------- 77
2. GPR-32/33 Drum Unit Limited Warranty --------------------------------------------------- 78
C. List of Tables----------------------------------------------------------------------------------------- 79
D. List of Figures --------------------------------------------------------------------------------------- 79
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I.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Product Overview, Configuration, and Accessories
A. Product Overview
The imageRUNNER ADVANCE C9075S PRO and the imageRUNNER
ADVANCE C9065S PRO (the imageRUNNER ADVANCE C9000S PRO
Series) devices are high-speed, high-performance and highly integrated color
digital imaging devices designed for corporate CRD (Central Reprographic
Departments), Print-for-pay, Print Shops, and Quick Printers. The
imageRUNNER ADVANCE C9000 Series are co-developed between Canon
U.S.A., Inc. (Canon USA) and Océ (a Canon Group Company). These digital
solutions integrate the imageRUNNER ADVANCE C9000S PRO series
engine and accessories with the Océ PRISMAsync Controller and operation
management.
This imageRUNNER ADVANCE C9000S PRO Series consists of the
following configurations:
•
•
The imageRUNNER ADVANCE C9075S PRO: a Segment 5 device that
prints and copies color letter sheets at speeds of up to 70-ppm (pages
per minute) and B&W (Black & White) letter sheets at speeds of up to 75
ppm.
The imageRUNNER ADVANCE C9065S PRO: a Segment 4 device that
prints and copies color and B&W letter sheets at speeds of up to 65-ppm.
The imageRUNNER ADVANCE C9000S PRO Series models offer a standard
80 GB HDD (Hard Disc Drive), expandable to a 1TB HDD, and 2GB of RAM
(Random Access Memory), expandable to 2.5GB of RAM. The
imageRUNNER ADVANCE C9000S PRO Series models feature a single
pass duplexing automatic document feeder (DADF).
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The imageRUNNER ADVANCE C9000S PRO Series utilizes
the pQ toner, an oil-free toner that utilizes small particles
containing micro-dispersed wax so that toner fixes evenly and
lays flat, resulting in sharp, vivid, dense images and a smooth
finish. The pQ Toner has a smaller and finer grain. The
smaller size produces higher image quality and higher detail.
With the pQ toner (that does not require oil-based fusing)
fuser marks no longer appear on the final output, producing high quality
output.
As an Energy Star Partner, Canon U.S.A., Inc. has determined that the
imageRUNNER ADVANCE models meet the Energy Star guidelines for
energy efficiency 1.
1
If any options are installed the device may no longer be ENERGY STAR qualified.
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Model Comparison (Table 1)
imageRUNNER ADVANCE
Features
Print Speed (Letter)
BW
Color
Simplex
Scan Speed
(LTR, 600 dpi)
Duplex
Up to 75 ppm
Up to 65 ppm
Up to 70 ppm
Up to 65 ppm
Up to 45 ipm
Color
Up to 45 ipm
B&W
Up to 44 ipm
Color
FPOT (BW/Color)
Up to 44 ipm
Approximately 15.0 seconds / 15.0 seconds
Approximately 8.0 seconds / 8.0 seconds
Main Memory
From Main Power up
and Sleep Mode
From Low Power
Mode
Standard / Maximum
HDD Memory
Standard / Maximum
DADF
C9065S PRO
B&W
FCOT (Platen Glass) (BW/Color)
Warm-Up Time
C9075S PRO
Approximately 6 min
Approximately 5 min
Approximately 90 Seconds
Approximately 100 Seconds
2GB / 2.5GB
80GB / 1TB
Standard
Single-Pass Duplexing ADF
Capacity
Up to 300 sheets
Multiple Copies
Resolution
1-9,999
Copy
600 x 600 dpi
Print
1200 x 1200 dpi
Black
Up to 72,000
Color
Up to 54,000
Operator Panel
Toner Yield
(@5.0% Coverage)
Drum Yield
Standard
Black
Up to 530,000 (Letter)
Color
Power Requirements
Plug Type
Standard / Maximum Paper Capacity H
Maximum Paper Size
Maximum Paper Weight
Paper Deck-Unit-A1
(Up to 3,500 sheets)
Available
POD Deck Lite-A1
Paper Supply
(Up to 3,500 sheets)
Options
Multi-Drawer Paper DeckA1 (Up to 6,000 sheets)
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Up to 550,000 (Letter)
Up to 174,000 (Letter)
208V / 15A
NEMA 6-15P
Up to 3,400 / 9,300 Sheets
13” x 19”
300gsm/110lb Cover
Option
Option
Option
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B. Configuration
Note: All configurations shown are for reference purposes only and are
subject to change without notice. Please refer to the Dealer Price List on the
ISG Central Website for the most up-to-date Item Numbers.
Configuration (Table 2)
Item
Item Number
2
imageRUNNER ADVANCE C9075S with the Operator Attention Light and the Booklet Finisher-A1 shown
imageRUNNER ADVANCE C9000S PRO Series
3, 4
imageRUNNER ADVANCE C9075S PRO Base Model
3618B043AB
3, 4
imageRUNNER ADVANCE C9065S PRO Base Model
3619B042AC
Hardware Accessory Options
ADF Access Handle-A1
1095B001AA
5
Paper Deck Unit-A1
3691B002BA
5
POD Deck Lite-A1
3692B002BA
5
Multi-Drawer Paper Deck-A1
3699B002AA
Paper Deck Double Feeding Detection Kit-A1 (for Multi-Drawer Paper Deck-A1)
3111B001AA
6
Staple Finisher-A1
3701B002AB
6
Booklet Finisher-A1
3703B002AB
7
Puncher Unit-BF1
2895B002AA
Professional Puncher-C1
3844B003AA
Professional Puncher Integration Unit-B1
3844B001AA
8
Plastic Comb 19-Hole Punch LTR-A1
3028B001AA
8
Twin Loop 21-Hole Punch LTR-A1
3028B002AA
8
Twin Loop 32-Hole Punch LTR-A1
3028B003AA
8
Color Coil 44-Hole Punch LTR-A1
3028B004AA
8
Velo Bind 11-Hole Punch LTR-A1
3028B005AA
2
3
4
5
6
7
8
Item Numbers and Part Numbers are subject to change without notice.
Includes: Main unit, Single Pass Duplexing Automatic Document Feeder, Color Image Reader, Océ PRISMAsync Controller,
Operation Panel, 2 x 1,100-Sheet Paper Drawers, 2 x 550-sheet Paper Cassettes, Buffer Pass Unit, 10 Base-T/100 BaseTX/1000 Base-T Ethernet, USB 2.0 high speed connectivity, Drum Units, one (1) license for E-Shredding-B1, one (1) license
for Scanning-B1, one (1) license for Scheduler-A1, one (1) license for Multiple Queues + Hot Folders-A1, X-Rite i1
Spectrophotometer.
Requires Copy Tray-P1, Staple Finisher-A1 or Booklet Finisher-A1.
Paper Deck Unit-A1, POD Deck Lite-A1 or Multi-drawer Paper Deck-A1 cannot be installed at the same time.
Staple Finisher-A1, Booklet Finisher-A1 or Copy Tray-P1 cannot be installed at the same time.
Option for Staple Finisher-A1 or Booklet Finisher-A1. Installs inside finisher.
Optional Punch die for Professional Puncher-C1. Only one die can be installed at a time. Please check the appropriate product
reference materials for information regarding life expectancy of the die.
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imageRUNNER ADVANCE C9000S PRO Series Service Guide
Item
8
Loose Leaf 3-Hole Punch LTR-A1
8
Loose Leaf 5-Hole Punch LTR-A1
8
Pro Click 32-Hole Punch LTR-A1
8
High Durability Plastic Comb 19-Hole Punch LTR-A1
8
High Durability Color Coil 44-Hole Punch LTR-A1
8
High Durability Loose Leaf 3-Hole Punch LTR-A1
9
Tab Feeding Attachment Kit-B1
10
Document Insertion Unit-H1
10
Paper Folding Unit-G1
Inner Booklet Trimmer-A1
Operator Attention Light
Copy Tray-P1
System Connectivity Accessories
Removable HDD Kit-AB1
11
3.5inch/80GB HDD-A1
3.5inch/1TB HDD-B1
System Options
Fontset Simplified Chinese-B1
Fontset Traditional Chinese-B1
Fontset Japanese-B1
Fontset Korean-B1
Remote Viewer-B1
USB Flash Drive (for the USB Key and USB Stick)
Supplies & Consumables
Stamp Ink CRG-C1
Stamp Unit-B1
12
Staple-G1 (for Staple Finisher-A1 & Booklet Finisher-A1)
Staple Cartridge-H1
13
Staple-H1 (for Staple Finisher-A1 & Booklet Finisher-A1)
14
Staple-P1 (for Booklet Finisher-A1)
GPR-32/33 Black Drum Unit
GPR-32/33 Color Drum Unit
GPR-32 Black Toner
GPR-32 Cyan Toner
GPR-32 Magenta Toner
GPR-32 Yellow Toner
9
10
11
12
13
14
Item Number
2
3028B006AA
3028B022AA
3028B021AA
3028B033AA
3028B034AA
3028B035AA
6793A004AA
3708B002AA
3711B001AA
2988B001AB
5614B001AA
3700B001AA
3741B001AA
3739B001AA
3740B001BA
5857B001AA
5858B001AA
5855B001AA
5856B001AA
5852B001AA
1060084290
1857B001AA
1858B001AA
6788A001AC
6789A001AC
6790A001AA
1008B001AA
2780B003AA
2781B004BA
2791B003AA
2795B003AA
2799B003AA
2803B003AA
Additional Tab Feeding Attachment for cassettes 3 or 4.
Requires Staple Finisher-A1 or Booklet Finisher-A1.
80 GB HDD as a service part only, cannot be used to increase storage.
Used for corner/double stapling only. Up to 100 sheets. Three cartridges per case, up to 5,000 staples per cartridge.
The Staple Cartidge-H1 is required. Used for corner/double stapling only. Up to 50 sheets. Three cartridges per case, up to
5,000 staples per cartridge.
Used for booklet finishing only. Two cartridges per case, up to 5,000 staples per cartridge.
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Figure 1 – Configuration
C. Main Unit Box Contents
Note: Box contents shown are for reference purposes only and are subject to
change without notice.
•
•
•
•
•
•
•
•
Main Unit
Drum cartridge (Bk)
Drum cartridge (C)
Drum cartridge (M)
Drum cartridge (Y)
Drum warranty card
Installation Check List
PRISMAsync Controller (separate Package)
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II.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Features
A. Océ PRISMAsync Controller
The imageRUNNER C9000S Series is integrated with the Océ
PRISMAsync controller. The PRISMAsync controller enables
the end-user to define all media and color settings once and use
them throughout the prepress and printing process. Capable of
operating in both Windows and Macintosh environments the
PRISMAsync controller is capable of handling multiple complex
color print jobs. The graphical user interface includes a job
scheduler to display every queued job, providing an overview of
work scheduled for the day. The Océ PRISMAsync controller runs on a
Windows XPe Operating System and comes equipped with an Intel
QuadCore i7 processor, three (3) 250 GB HDs, and 4 GB of memory.
Benefits of the Océ PRISMAsync Controller:
•
•
•
•
•
•
•
Fully integrated digital front-end provides intuitive production
management
Task-based and unified workflow for efficient resource allocation
Media handling with media-driven operation
Efficient productivity with unique scheduling tool
Considerable processing power
Advanced intelligent color management for high-quality documents
The optional Océ PRISMAprepare software the allows the end-user to
preview documents onscreen
B. Operator Panel
The imageRUNNER ADVANCE C9000S Series is
integrated with an Operator Panel with a unique
graphical user interface for end-user and service
technician accessibility.
The Super VGA high-resolution TFT screen utilizes
large on-screen buttons for easy navigation.
The Operator Panel allows the end-user to view and
access job information, manage print jobs, monitor
the status of print jobs, and monitor the status of the
imageRUNNER ADVANCE C9000S. In addition, with the touch of a button
the end-user has the ability to stop the imageRUNNER ADVANCE engine or
place the imageRUNNER ADVANCE engine into a sleep mode. The service
technician has access to view and manage system information.
The Operator Panel supports a USB interface for memory media integration
and device support. With the optional Océ PRISMAprepare software installed
on the PRISMAsync controller, the end-user has the ability to preview
documents from the Operator Panel.
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C. Duplex Color Image Reader Unit-A1
The Duplex Color Image Reader Unit-A1, a single pass duplex automatic
document feeder, handles jobs that rely on the processing of originals. The
Duplex Color Image Reader Unit-A1 has a paper capacity of up to 300 sheets
(20 lb bond (80g/m2)) of originals and supports paper sizes of 11" x 17", LGL,
LTR, LTRR, STMT and STMTR in weights from 13 lb bond to 80 lb cover.
D. E-shredding-B1
The E-shredding software license allows the end-user to securely erase jobs
from the imageRUNNER ADVANCE C9000S and the Océ PRISMAsync
controller. This prevents unauthorized people from accessing deleted jobs.
This functionality is interesting for government institutions, law firms and other
customers with an increased demand for data security. Available erase
options within e-shredding are:
•
•
•
Gutmann - All jobs on the imageRUNNER ADVANCE C9000S PRO
Series and the Océ PRISMAsync controller are erased in 35 overwrite
passes.
US DOD 5220.22m, 8-306.d - All jobs on the imageRUNNER ADVANCE
C9000S PRO Series and the Océ PRISMAsync controller are erased in
three (3) overwrite passes.
Custom - The end-user can define the number of overwrite passes
manually.
The hard disk random erase functionality (Data Erase Kit), which is available
for the imageRUNNER ADVANCE C9000S PRO Series, is part of the eshredding license.
Note: e-shredding has an impact on product performance. Depending on the
e-shredding settings (number of overwrites) and the complexity of the
processed job data an impact of 10% to 40% can be expected on product
performance.
E. Scanning-B1
The scanning license enables the scan-to-file function. Supported scan-to-file
destinations include FTP, e-mail and the optional PRISMAaccess.
F. Scheduler-A1
The Scheduler License provides end-users with a real-time overview of all
scheduled jobs via the Schedule tab on the Operation Panel. The Scheduler
allows up to 8 hours of production planning. The Scheduler displays the time
needed to print scheduled jobs, and the media (types) required to print
scheduled jobs. The Scheduler informs the operator if the media loaded is
sufficient for the scheduled jobs. The printer status color code on the
Scheduler corresponds to the operator attention light if installed. The operator
is able to adjust the warning time before the next operator interaction to allow
sufficient time to keep the machine running without interruption.
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G. Multiple Queues/Hot Folders-A1
This option enables the possibility to create multiple Line Printer Remote
(LPR) queues or PS/PDF hot folders to automate the customer’s workflow for
repetitive jobs.
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III.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Accessories and Advanced Options
A. Accessory Options
1.
Paper Deck Unit-A1
The Paper Deck Unit-A1 accessory has a capacity of up to 3,500
sheets and supports paper sizes of up to 8.5” x 11” in weights
ranging from 14 lb bond to 80 lb cover (Uncoated). The Paper
Deck Unit-A1 includes air assisted pick up & paper feed as well
as roller pick up & paper feed. The Paper Deck Unit-B1 cannot
be installed with the POD Deck Lite-A1 or Multi Drawer Paper Deck-A1.
2.
POD Deck Lite-A1
The Paper Deck Unit-A1 accessory has a capacity of up to
3,500 sheets and supports paper sizes of up to 13” x 19” in
weights ranging from 14 lb bond to 110 lb cover
(Uncoated). The POD Deck Lite-A1 includes air assisted
pick up & paper feed as well as roller pick up & paper feed.
The POD Deck Lite-A1 cannot be installed with the Paper Deck Lite-B1
or the Multi Drawer Paper Deck-A1.
3.
Multi Drawer Paper Deck-A1
The Multi Drawer Paper Deck-A1 is a three drawer
Accessory with a capacity of up to 6,000 sheets (up to
2,000 sheets per drawer). The Multi Drawer Paper
Deck-A1 supports paper sizes of up to 13” x 19.2” in
weights ranging from 14 lb bond to 110 lb cover
(Uncoated). The Multi Drawer Paper Deck-A1 includes
air assisted pick up & paper feed as well as roller pick
up & paper feed. The Multi Drawer Paper Deck-A1
cannot be installed with the Paper Deck-A1 or the POD Deck-A1.
4.
Inner Booklet Trimmer-A1
The Inner Booklet Trimmer-A1 has a booklet capacity of up to 30booklets and supports one side trim adjustable from 2 mm to 20 mm. the
Inner Booklet Trimmer-A1 has a waste capacity of up to 1,500 trimmed
sheets.
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5.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Booklet Finisher-A1
The Booklet Finisher-A1 provides multiple functions for the
imageRUNNER ADVANCE. Saddle stitch for up to 20sheets with paper sizes of up to 13” X19.2”, V folding of up
to three sheets without stapling. In addition, the Booklet
Finisher-A1 supports multi-position stapling (corner stapling
and double-stapling) for up to 100-sheets and supports
paper weights of up to 110lb cover. The Booklet FinisherA1 has three output trays with an output capacity of up to
4,250 sheets (Letter) (Sample Tray up to 250 sheets, Top
Tray up to 1,500 sheets, Bottom Tray up to 2,500 sheets). The Booklet
Finisher-A1 cannot be installed with the Staple Finisher-A1 or Copy TrayP1.
6.
Staple Finisher-A1
The Staple Finisher-A1 is capable of multi-position
stapling (corner stapling and double-stapling) for up to
100-sheets and supports paper weights of up to 110lb
cover. The Staple Finisher-A1 has three output trays with
an output capacity of up to 4,250 sheets (Letter) (Sample
Tray up to 250 sheets, Top Tray up to 1,500 sheets,
Bottom Tray up to 2,500 sheets). The Staple Finisher-A1
cannot be installed with the Booklet Finisher-A1 or Copy
Tray-P1.
7.
Document Insertion Unit-H1
This Document Inserter Unit-H1 for the imageRUNNER
ADVANCE gives users the ability to insert pre-printed cover
sheets or insert sheets for binding. There is an upper tray
and a lower tray each having a capacity of up to 200 sheets
(up to 400 sheets total). The Document Insertion Unit-H1
supports paper weights of 14 lb bond to 110 lb cover and a
paper size of LTR to 13”x19”.
8.
Paper Folding Unit-G1
The Paper Folding Unit-G1 enables the user to Z-fold, C-fold,
Accordion Z-fold, Half-fold (V-fold), and double parallel fold paper
for businesses that require letters, invoices, or brochures to be
folded.
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9.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Puncher Unit-BF1
The Puncher Unit-BF1 provides 2 and 3-hole punch capability for paper
stocks up to 140 lb Index. This option supports 2-hole punch for LGL and
LTRR paper and 3-hole punch for 11" x 17" and LTR. The Puncher UnitBF1 requires the Staple Finisher-A1 or the Booklet Finisher-A1.
10. Professional Puncher-C1 (With Integration Unit)
The Professional Puncher-C1 provides users with a variety
of punch patterns. The punch patterns are available as die
sets (easily replaced by the user). The Professional Puncher
Unit-C1 combined with the Professional Puncher Integration
Unit-B1 provides the end-user with the ability to create offline plastic spiral bound books. This option supports LTR
size paper only up to 80 lb Cover.
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B. System Options
1.
Océ PRISMAprepare
The optional Océ PRISMAprepare is an all-in-one job preparation client
application for document makeready from composition through
production. PRISMAprepare can be used to collect and combine PDF
documents from a variety of digital and analog sources into one
document with multiple sections. PRISMAprepare can be used to clean
up pages from digital or hard copy sources, enhance documents, assign
media attributes, create inserts, or optimize image color brightness and
saturation.
PRISMAprepare allows the end-user to preview every step in the
preparation process on screen, eliminating the need for hard copy
proofing. The integrated color management capabilities enable the enduser to modify color brightness and saturation, replace, change or modify
colors and access PANTONE Matching System and HKS 15 spot color
libraries.
PRISMAprepare is device-independent. The end-user can print PDF files
to a variety of print devices when printing from Adobe Acrobat.
Adobe Acrobat Version 9 or later must be installed on each PC that will
utilize a license of Océ PRISMAprepare.
Adobe Acrobat Version 9 or later must be installed on each Personal
Computer (PC) that will utilize a license of Océ PRISMAprepare.
PRISMA Systems Training is required to sell and support Océ
PRISMAprepare. See the PRISMAprepare and PRISMAaccess Software
Solutions Guide for more details.
2.
Océ PRISMAaccess
The optional Océ PRISMAaccess is an enterprise job submission and
print management application for a printshop or printroom. The Océ
PRISMAaccess job submission and print management application
enables end-user customers to submit jobs to a printroom directly from
their desktops via a web interface, downloadable driver or e-mail .
Communication features include automated e-mail notification and a
personalized overview of jobs in production to update the end-user
customer on the status of orders. Adobe Acrobat Version 9 or later must
be installed on each PC that will utilize a license of Océ PRISMAaccess.
PRISMA Systems Training is required to sell and support Océ
PRISMAprepare. See the PRISMAprepare and PRISMAaccess Software
Solutions Guide for more details.
15
HKS is an abbreviation of three German color manufacturers: Hostmann-Steinberg Druckfarben, Kast + Ehinger Druckfarben,
and H. Schmincke & Co.
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3.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Remote Viewer-B1
The Remote Viewer license enables the end-user to access the status
window of the Océ PRISMAsync controller remotely from any computer in
the same network. The remote viewer is accessed by typing
‘http://[printer name or IP address]/remoteinfo’ to the address bar of an
internet browser. The remote information provided includes:
• The current status, displaying the same status bar visible on the
Operator Panel.
• A fixed timeline of 30 minutes with a moving bar below it showing the
time left for all scheduled print jobs to be finished.
C. Operator Attention Light
The optional Operator Attention Light is mounted on top of the
imageRUNNER ADVANCE and helps the end-user to monitor the status
of the imageRUNNER ADVANCE from a distance.
The light’s colors match the printer status displayed on the dashboard of
the Operator Panel.
•
•
•
•
Red - The machine has stopped. Operator attention is required. (i.e. a
required media type is not available or an error has occurred.)
Orange - The machine will stop soon (i.e. required media is low).
Operator attention is required soon. The orange light illuminates when the
machine reaches a specified warning time. The warning time can be set
by the end-user in the “System” view of the operator panel.
Green - The machine is busy printing. Operator attention is not required.
No color - The machine is idle. There are no jobs scheduled for printing.
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IV.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Productivity Features
A. Customer Expectations Document
Canon USA offers Dealers a Customer Expectations Document (CED) that
contains features and capabilities of the Canon imageRUNNER ADVANCE
C9000S PRO Series of devices. This document was developed to assist
Canon USA dealers as part of their pre-sale, and pre-installation planning
process to potential customers to help clarify the requirements and
responsibilities associated with owning and operating an imageRUNNER
ADVANCE C9000S PRO Series device.
It is recommended that potential customers that are interested in purchasing
imageRUNNER ADVANCE C9000S PRO Series device have, and familiarize
themselves with, the information in the CED prior to making their purchase.
Each model in this imageRUNNER ADVANCE Series will have its own CED,
which can be found on the Canon USA e-Support website.
B. Serviceability
The imageRUNNER ADVANCE models are designed to improve
serviceability, quality, and deliver lower service costs resulting in increased
dealer service profitability.
The overall design of the imageRUNNER ADVANCE models enables a
reduction in the time required to service the major components. Access to
common parts and frequently used components has been improved to allow
Technicians to perform tasks more efficiently.
In addition, an improvement in parts life (based on liberal usage conditions)
reduces the replacement interval of parts and therefore the overall part costs.
C. Remote Support Services
The imageRUNNER ADVANCE C9000S PRO Series does not suport
imageWARE Remote or the Content Delivery System. This specification is
subject to change.
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V.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Dealer Sales/Service Authorization
To become authorized and maintain authorization to sell and service the
imageRUNNER ADVANCE C9000S PRO Series, each Authorized Dealer
location must have at least two (2) Technicians who have successfully completed
the following courses:
• The imageRUNNER ADVANCE 3 day, Systems course (a perquisite for the
imageRUNNER ADVANCE C9000, 4 day, Training Program)
• The imageRUNNER ADVANCE C9000 PRO / C7000 Series, 4 day, Print
Engine and Accessories Hardware Training Program.
• The PRISMAsync 3 day Hardware Training Program. (formally known as the
imagePRESS C7010VPS Series Hardware Training Program)
The PRISMA Systems Training, which includes PRISMAprepare and
PRISMAaccess (formally known as imagePRESS C7010VPS Series Systems
Training Program) is recommended for a systems engineer but is not required to
sell or service the imageRUNNER ADVANCE C9000S Series product. However
The PRISMA Systems Training course is required to sell and service the Océ
PRISMAprepare and Océ PRISMAaccess software. In addition PRISMA
Systems Training is required to receive support for Océ PRISMAprepare and
Océ PRISMAaccess
By meeting these requirements, a dealer can be confident that their service
department has the skills and knowledge needed to be successful in servicing
and supporting the imageRUNNER ADVANCE C9000S PRO Series.
In keeping with our current support policy, only those technicians who have
successfully completed or who are enrolled in the training program will be entitled
to live, phone-based support through our Technical Support Center (TSC). SelfService Support (software downloads, knowledgebase, support forums, technical
publications) will continue to be available through our e-Support website for all
technicians.
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VI.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Educational Training
A. Training Program Overview
The learning path for the new imageRUNNER ADVANCE products has been
designed to build the knowledge and skills of your support professionals in a
way that will impact your customers in the most positive manner, both in the
support of the product and the solutions you offer. The learning path (see
diagram below) will start with a comprehensive blended imageRUNNER
ADVANCE Systems program to build the foundation of the new user
interfaces and the expanded product functionality. The learning path for the
imageRUNNER ADVANCE C9000S PRO Series product concludes with a
blended program focused on either the knowledge and skills needed for your
Technicians or the knowledge and skills needed for your System Engineer.
imageRUNNER
ADVANCE Systems
Training Program
(Blended – Online & 3
Day Classroom)
imageRUNNER ADVANCE
C9000 PRO Series
(Blended – Online & 4 Day
Classroom)
PRISMAsync Hardware
Training Program
(Blended – Online & 3 Day
Classroom)
PRISMA System Training Program
which includes PRISMAprepare and
PRISMAaccess
(Bended – Online & 5 Day Classroom)
Most of the training for the imageRUNNER ADVANCE training programs is a
blended format where all of the theoretical information is learned through
online modules and is reinforced with a hands-on classroom experience. The
learning path is designed in two distinct paths, one for technicians and one for
system engineers:
The imageRUNNER ADVANCE Systems Training program is the
foundational program, serving as the gateway course, and is required to
complete either the technician or system engineer learning path.
Technicians and system engineers will learn in the imageRUNNER
ADVANCE Systems course everything from key operations, security, send
features, network expansion and printing options.
The imageRUNNER ADVANCE C9000 PRO Series Training Program is a
comprehensive blended learning program, which will educate the student in
all areas of installation and support for the imageRUNNER ADVANCE C9000
PRO Series. In this course, they will learn everything from installing to
servicing the main unit, through connecting and configuring the unit to meet
customer’s needs and expectations in all areas of printing and copying
environments.
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The PRISMA System Training Program is designed for system engineers,
and focuses on Océ PRISMAprepare and Océ PRISMAaccess as well as the
PRISMAsync controller.
With all of these programs keep in mind that the technicians and systems
engineers will be required to complete all online modules prior to attending
class. Failure to complete all required online courses will put the student at
risk of being sent home from class.
It is highly recommended that all of your technicians and system engineers
responsible for installing, configuring, and supporting these products
successfully complete the entire learning path of the training program.
B. Certification
Technician certification is required for authorization to sell this product. The
technician certification will be awarded when both the online and the
classroom portions of these programs are successfully completed on the
following models:
•
•
•
•
imageRUNNER ADVANCE Systems
imageRUNNER ADVANCE C9000 PRO Series Hardware
imageRUNNER ADVANCE C7000 Series Hardware
PRISMAsync Hardware Training Program
C. Technician Training
Technician training is designed for field technicians and systems engineers
who will be responsible for the supporting the imageRUNNER ADVANCE
C9000S PRO Series.
1.
Online Courses – Technician Training
The online Systems and Hardware modules are available on e-Support.
You can view the course overview of each course for more detailed
information pertaining to the content of each course. You can also view
the estimated time for completion of each module on the course content
page. Each of the courses below are designed to teach theory, which will
be reinforced during the hands-on activities in the classroom and will
provide your Technicians and Systems Engineers with the complete
knowledge required for the installation, configuration, and support of the
imageRUNNER ADVANCE C9000S PRO Series.
Online Modules (Table 3)
Course Name
PRISMAsync Hardware Training Program
imageRUNNER ADVANCE Systems
imageRUNNER ADVANCE C9000 PRO Series
Basic Color Principles
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Revision 2
Course Code
Required
091PC7010VPS00Q
Yes
09IRTAS01E
Yes
09IRTAC901E
Yes
09TCT17E
Yes
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2.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Classroom - Technician Training
Building on the eLearning modules, there is a three (3) day Systems, a
four (4) day imageRUNNER ADVANCE C9000 PRO Series hardware
classroom program and a three (3) day PRISMAsync Hardware
classroom program. These intensive classroom programs will blend
information taught online with the hands-on and practical application of
the classroom. Each student will have an opportunity to practice
disassembly and installation of key components as well as the practical
exercises for troubleshooting many areas including the PRISMAsync
Server as well as the print engine and accessories. This hands-on
approach will focus on giving each Technician and Systems Engineer the
ability to support the imageRUNNER ADVANCE C9000S PRO Series
and meet the needs of your customers.
These Classroom courses will address the following components:
• imageRUNNER ADVANCE Systems
• Introduction/Overview
• New UI & Remote UI
• Send Options
• Network Options
• Print Expansion Options
• imageRUNNER ADVANCE Security
• imageRUNNER ADVANCE Essentials
• UGW and CDS
• PRISMAsync Hardware
• imageRUNNER ADVANCE Systems
• Installation & Upgrade
• Basic Machine Operation (Part 1)
• Product Concept & User Roles/Responsibilities
• System Passwords, Maintenance Access & Key Operations
• PRISMAsync Workflow
• Basic Machine Operation (Part 2)
• imageRUNNER ADVANCE C9000 PRO Hardware
• Introduction/Overview
• Main Controller/Data Flow –Image Processing
• Image Formation
• Fixing, Media Transport
• Laser Exposure System
• ImageRUNNER ADVANCE Accessories
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3.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Prerequisites
Prior to enrolling into the blended technician training program, each
student will have to successfully achieve a certification of the Applied
Technology (or equivalent) and Basic Color Principles courses.
4.
Training Facilities
Training is available in the following regional training center.
• Itasca, Illinois
The online portion is located in the eLearning Center on the e-Support
Center website http://www.support.cusa.canon.com.
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D. PRISMAsync Systems Blended Training
1.
Training Overview
The PRISMAsync Systems Training which includes PRISMA prepare and
PRISMA access (formally known as imagePRESS C7010VPS Systems
Training Program) is designed for systems engineers that will have the
responsibility to support the PRISMAsync Series Print Servers. The
PRISMA Systems course will focuses on the differences in the hardware
between the PRISMAsync controller and the previous controllers. The
training program also includes comprehensive training on the Océ
PRISMAaccess and Océ PRISMAprepare applications that support the
PRISMAsync controller.
2.
PRISMAsync Five Day Systems Program
This systems course is a Blended Program with an online course and a
five (5) day a hands-on activity filled classroom course that includes a
final examination. Canon USA recommends that all systems engineers
who will service and support the imageRUNNER ADVANCE C9000S
PRO Series devices successfully complete this course to ensure they are
prepared to support these products and customers.
The PRISMA Five Day Systems Training Program specifically focuses on
the most prominent areas:
• Product Overview, Configuration & Specifications
• Key Operations and Media Library with the PRISMAsync controller
• Print Engine Differences & Similarities
• PRISMAsync Features, Functions and Printing
• PRISMAsync Workflow
• PRISMAsync Color Management
• PRISMAaccess Installation and Configuration
• PRISMAaccess Workflow
• PRISMAaccess Administration
• PRISMAprepare Installation and Configuration
• PRISMAprepare Workflow
• PRISMAprepare Administration
3.
Prerequisites
There are no prerequisites required.
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E. Service Materials
Printed Service Manuals and Parts Catalogs will be provided for reference
use only in class at each of the technical training program locations and are
not available for general purchase.
Service Manuals will be available in electronic format via download in the
eLearning course and in on the Canon e-Support website at
http://www.support.cusa.canon.com.
An electronic PDF file of Service
Manuals will be made available to each student attending the class to copy
onto a laptop at the course completion. The student will be provided a printed
TRG (Technical Reference Guide) that can be taken with them upon
completion of the class.
F. Student Feedback and Course Follow-up
All students attending the classroom course at a Canon regional training
center will be asked to complete a 10-question feedback survey. In addition,
all students completing the technical training classroom course will receive a
Training Survey approximately ninety (90) days after the class concluded.
The purpose of this will be to find out how well each student was prepared to
apply his or her knowledge in the field. The feedback will be utilized to
continue to enhance the classroom course.
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VII.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Servicing Notes
A. Power and Plug Requirements
Canon USA Inc. strongly suggests dedicated and properly grounded outlets
for these imageRUNNER ADVANCE devices and optional accessories.
Before installation, confirm that dedicated NEMA receptacles are available for
these devices.
The imageRUNNER ADVANCE C9000S PRO Series requires a dedicated
single-phase 208V/15A NEMA 6-15R receptacle for the Main Unit and a
dedicated single-phase 120V/20A NEMA 5-20R receptacle for the
PRISMAsyunc controller and accessories for proper operation.
Confirm that a single-phase 120V/20A NEMA 6-15R and a single-phase
120V/20A NEMA 5-20R receptacles are available prior to installation.
Power and Plug Requirements for Main Unit and Accessories (Table 4)
Description
Power Supply
Plug
Specifications
imageRUNNER ADVANCE C9000S PRO Series
Paper Deck Unit-A1
POD Deck Lite-A1
Multi Drawer Paper Deck-A1
Document Insertion Unit-H1
Paper Folding Unit-G1
Professional Puncher-C1 (With Integration Unit)
PRISMAsync Controller
Staple Finisher-A1
Booklet Finisher-A1
Inner Booklet Trimmer-A1
Puncher Unit-BF1
208V/15A
From the Main Unit
NEMA 6-15
N/A
120V/15A
NEMA 5-15
From the Finisher
N/A
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imageRUNNER ADVANCE C9000S PRO Series Service Guide
imageRUNNER ADVANCE C9075S PRO/C9065S PRO Main Unit Power Receptacle (Table 5)
imageRUNNER ADVANCE C9000S PRO Series Main Unit
NEMA 6-15R Receptacle
Accessories Power Receptacle (Table 6)
PRISMAsync Controller and Accessories
NEMA 5-15 Receptacle
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B. Installation Weight & Dimensions
The imageRUNNER ADVANCE C9075S PRO/C9065S approximate weight
and dimensions differ depending on how it is configured with the optional
accessories.
Approximate Weight (Table 7)
Component
Main Unit w/ Duplex Color Image Reader Unit-A1, Buffer Pass
Unit-F1, and Consumables
Operator Panel
Operator Attention Light
PRISMAsync Controller
Paper Deck Unit-A1
POD Deck Lite-A1
Multi-Drawer Paper Deck-A1
Staple Finisher-A1
Booklet Finisher-A1
Professional Puncher-C1
Integration Unit-B1
Document Insertion Unit-H1
Paper Folding Unit-G1
Inner Booklet Trimmer-A1
16
Puncher Unit-BF1
Copy Tray-P1
Approximate Weight
723.9 lb
328 kg
9.3 lb
2.2 lb
35 lb
81.6 lb
110 lb
331 lb
134 lb
238 lb
176 lb
88.2 lb
134 lb
157 lb
7.05 lb
8.2 lb
2.9 lb
4.2 kg
1 kg
16 kg
37 kg
50 kg
150 kg
61 kg
108 kg
80 kg
40 kg
61 kg
71 kg
32 kg
3.7 kg
1.3 kg
Dimensions (Table 8)
Unit
Main Unit w/ Duplex Color Image Reader
17
Unit-A1 and Operator Panel
Main Unit w/ Duplex Color Image Reader
Unit-A1, Operator Panel, & Operator
18
Attention Light
PRISMAsync Controller
Buffer Pass Unit-F1
Paper Deck Unit-A1
POD Deck Lite-A1
Multi-Drawer Paper Deck-A1
19
Staple Finisher-A1
19
Booklet Finisher-A1
Professional Puncher-C1
Integration Unit-B1
Document Insertion Unit-H1
Paper Folding Unit-G1
Inner Booklet Trimmer-A1
16
Puncher Unit-BF1
Copy Tray-P1
Height
Width
Depth
55.1”
1,400 mm
50.2” 1,275 mm
36.75”
932 mm
65.0”
1,650 mm
50.2” 1,275 mm
36.75”
932 mm
16.5”
40.0”
22.4”
22.4”
41”
41”
41”
41”
41”
55.4”
46.9”
15.9”
15.5”
5.63”
420 mm
1,016 mm
570 mm
570 mm
1,040 mm
1,040 mm
1,040 mm
1,040 mm
1,040 mm
1,407 mm
1,190 mm
403 mm
392 mm
143 mm
16.9”
25.0”
23”
24.5”
31.4”
30.13”
30.13”
31.25”
31.25”
31.25”
31.25”
24.6”
15.5”
14.75”
430 mm
635 mm
583 mm
621 mm
797 mm
765 mm
765 mm
794 mm
794 mm
794 mm
794 mm
625 mm
392 mm
375 mm
7.9”
7.0”
12.75”
23.66”
37.4”
30.8”
35.3”
12”
10.13”
26.4”
13.25”
9.9”
3.8”
14.38”
200 mm
178 mm
323 mm
601 mm
950 mm
782 mm
896 mm
305 mm
257 mm
746 mm
336 mm
251 mm
95 mm
365 mm
Note: The above dimensions are for reference only and should not be
confused with the required space for installation.
16
17
18
19
Installed inside the optional Staple Finisher-A1 or Booklet Finisher-A1
The width is measured to the right edge of the operator panel, and the height is measured to the top of the operator panel.
The width is measured to the right edge of the operator panel, and the height is measured to the top of the attention light.
The auxiliary tray is extended.
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imageRUNNER ADVANCE C9000S PRO Series Service Guide
Dimensions Diagram (Table 9)
Approx.
36.8”
Provide at least 39.4” behind the machine, and
19.7” in front and on the sides of the machine
(with all doors and access panels open).
Approx.
65.0”
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Staple Finisher
30.8” (782 mm)
Saddle Finisher
35.3” (896 mm)
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Paper
Professional Puncher Document Buffer
Folding Unit w/ Integrated I/F unit Insertion Pass
Unit
13.2” (336
21.9” (555 mm)
5.4”
mm)
13.2” (336 (136
mm)
mm)
(26.5” (746
mm) with
the
Insertion
Feed Tray)
Main Unit
27.1” (689 mm)
Paper Deck
12.7” (323 mm)
POD Deck Lite
23.7” (601mm)
Multi Drawer Paper Deck
37.4” (950 mm)
185” (4,699 mm)
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imageRUNNER ADVANCE C9000S PRO Series Service Guide
C. Installation Space Requirements
The imageRUNNER ADVANCE C9000S PRO Series approximate installation
space requirements will differ depending on it is configuration with optional
accessories.
Installation Space (Table 10)
Maximum Configuration
Includes opening space for the Main Unit and Accessory doors
[1] Main Unit with the Duplex Color Image Reader Unit-A1
[2] Multi Drawer Paper Deck-A1
[3] Buffer Pass Unit-F1
[4] Document Insertion Unit-H1
[5] Professional Puncher-C1
[6] Professional Puncher Integration Unit-B1
[7] Paper Folding Unit-G1
[8] Booklet Finisher-A1
[9] PRISMAsync Controller
NOTES:
• Provide 19.75” (500 mm) on the sides and the front of the machine for
unrestricted operation, including the opening of the main unit and accessory
doors.
• With the main unit only, provide at least 4” (100 mm) behind the machine to
the wall for unrestricted operation, including the opening of the main unit
doors.
• With the accessories attached, provide at least 31.5” (800 mm) behind the
machine to the wall for unrestricted operation, including the opening of the
main unit and accessory doors.
• Do not place anything around the machine. Especially, do not place anything
around the breaker, as doing so may prevent access to the breaker in an
emergency, possibly resulting in personal injury.
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imageRUNNER ADVANCE C9000S PRO Series Service Guide
D. Estimated Installation Times
The estimated Installation times below are the estimated times required for
installation the main unit installation and optional accessories starting from an
unpacked condition. The estimated installation times can be achieved only
with a minimum of two (2) experienced technicians on the imageRUNNER
ADVANCE C9000S PRO Series.
Actual work times may differ from the estimated times shown in the table.
Refer to the imageRUNNER ADVANCE C9075S PRO/C9065S PRO Series
Service Manual for further details.
Estimated Installation Times (Table 11)
Description
Estimated Time
Main Unit and Buffer Pass Unit
45 minutes
PRISMAsync Controller
15 minutes
Operator Panel
15 minutes
Operator Attention Light
Duplex Color Image Reader Unit-A1
Paper Deck Unit-A1
Paper Deck Heater Unit-A1
POD Deck Lite-A1
Multi-drawer Paper Deck-A1
Buffer Pass Unit-F1
Staple Finisher-A1
Booklet Finisher-A1
Puncher Unit-BF1
Document Insertion Unit-H1
Paper Folding Unit-G1
Professional Puncher-C1 & Professional Puncher Integration Unit-B1
Inner Booklet Trimmer-A1
Removable HDD Kit-AB1
3.5inch/80GB HDD-A1 / 3.5inch/1TB HDD-B1
Copy Tray-P1
5 minutes
10 minutes
14 minutes
19 minutes
17 minutes
20 minutes
8 minutes
8 minutes
9 minutes
11 minutes
8 minutes
12 minutes
17 minutes
14 minutes
25 minutes
9 minutes
2 minutes
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E. Firmware Upgrade
1.
Computer Requirements for Upgrading
The following are the recommended Desktop PC or laptop
specifications 20 to use for the download:
• CPU: Intel Celeron 400MHz or higher (32-bit processor only)
• Memory: 512 MB of RAM or more
• Free HDD Capacity: 1 GB or more of available hard disk space
• High-Speed USB 2.0 (recommended) or 1.1
• Display: VGA 640 x 480 resolution or better, 256 colors or more
• Operating System (any of the following):
• Microsoft Windows 2000 Server/Professional
• Microsoft Windows XP Professional or Home Edition
• Network connection: 10Base-T/100Base-TX, or a PCMCIA slot for an
Ethernet card
2.
PRISMAsync Controller Firmware
CAUTION
The parameters of the USB flash drive, used as the USB stick and USB
Key, are very specific, reference the
20 Specifications are subject to change without notice.
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USB Flash Drive Specifications (for the USB Key and USB Stick) (Table
40). Using a USB flash drive that does not meet these parameters may
result in an error when backing up the system or an error during firmware
installation.
WARNING
The USB flash drives used to create a system backup and to install
firmware must not be used interchangeably. The preparation process to
install firmware requires that the USB flash drive be formatted. Any data
on the USB flash drive would be lost. This will include any system backup
data.
a. PRISMAsync Controller System Backup
A USB flash drive (USB key) is included with the PRISMAsync
controller. The USB Key is available to save a back up of the
PRISMAsync controller system and licenses.
It is highly recommended that a service technician/system engineer
create a system backup to the USB key after device installation, a
major system change or a system upgrade.
A service technician/system engineer can restore the PRISMAsync
controller system and licenses after an upgrade or system failure. The
USB key must be kept with the imagePRESS Device.
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b. PRISMAsync Controller Firmware Updates
PRISMAsync Controller firmware updates are available as a service
part and can be ordered by the dealer.
A USB flash drive (USB stick), available for purchase, is used by the
service technician/system engineer to upgrade or restore the
PRISMAsync controller firmware. The process to prepare the USB
stick, to make it ready to install firmware, formats the USB stick
(eliminating all contents) and downloads the new firmware to the USB
stick.
During the PRISMAsync Controller firmware update process, the
current firmware is erased and replaced by firmware installed from the
USB stick. Therefore, it is highly recommended that the service
technician/system engineer backup the system using a separate USP
Flash drive (the USB key), see System Backup. After the Firmware
update, the installed licenses can be restored using the USB key.
Once the USB stick has been used to update firmware on the
PRISMAsync controller, it cannot be used again to update firmware
until the preparation process has been repeated.
3.
imageRUNNER ADVANCE Firmware Update
The Service Support Tool 21 (Version 4.52 or later) is available via the
Canon USA e-Support Center website for updating the following system
components:
• System Software stored on the Hard Disk Drive (HDD)
• Language
• HD Format
• Remote User Interface (RUI) stored on the HDD
• MEAP Cont
• BootROM on the Main Controller Printed Circuit Board (PCB)
When the HDD is replaced, the Service Support Tool21 is used to format
the new HDD and load software. Canon USA will make the data for these
updates available to the dealers via e-Support.
Refer to the Service Manual for complete upgrading procedures.
21
Check the e-Support Center Download Center for the most current version of the Service Support Tool
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F. International License Management System
The PRISMAsync Controller is licensed and activated through the
International License Management System (ILMS) server.
To activate the PRISMAsync Controller, the service technician must
complete the activation form and e-mail to sf@cusa.canon.com. The following
information is required:
•
•
•
•
The Dealer Order Number
The License Number for the PRISMAsync Controller
The PRISMAsync Host ID (MAC address)
The serial number of the imageRUNNER ADVANCE.
G. PRISMAprepare and PRISMAaccess Activation
To activate the Optional Océ PRISMAprepare and Océ PRISMAacces
applications the end-user or dealer will need to complete the software
Fulfillment Authorization Form provided with the package of PRISMAprepare
and PRISMAacces software. Complete the form with the following
information:
•
•
•
•
The Server Name
MAC Address or Host ID of the PC
E-mail Address to send the license file
Contact Information
Once completed the form must be fax or e-mailed to the contact information
provided on the form. The license file to activate the software will be sent to
the e-mail address provided on the form.
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imageRUNNER ADVANCE C9000S PRO Series Service Guide
H. Recommended System Engineer Requirements
An SE (System Engineer) 22 is recommended to work with Canon’s networked
devices, and should have the following basic job functions:
•
•
•
•
Systems integration (pre-sale and post-sale)
Installation
Education of customers and dealership personnel
Troubleshooting
To perform the above tasks successfully, it is crucial that the SE have strong
computer skills and working knowledge in the following areas (listed in order
of importance):
1.
2.
3.
4.
The major computer platforms (IBM-compatible and Macintosh)
Computer hardware (including cabling)
Computer software (including drivers)
Operating systems:
•
•
•
•
•
•
Windows 2000 Professional/Server/Advanced Server
Windows XP Professional/Home Edition (32 bit)
Windows XP Professional x64 (64 bit)
Windows Server 2003 (32 and 64 bit versions)
Windows Vista (32 bit)
Mac OS versions 10.1.5 and up (for PS/PCL), and versions
10.2.8 – 10.4.2 (for UFR II)
5. Network Operating Systems:
•
•
•
Novell NetWare 3.x, 4.x, 5.x, and 6.x
Windows NT/2000/2003
Mac OS X
6. Protocols:
•
•
•
•
TCP/IP
IPX/SPX
NetBIOS
AppleTalk
7. Printing
8. Scanning
It is also important that the SE have computer skills and working knowledge in
the following areas:
•
•
•
22
Other computer platforms (mainframe and UNIX)
Networking
Basic electronics
An SE (System Engineer) is a professional title often used by hardware vendors for individuals who perform systems related
tasks, such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.
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The Education/Training (listed in preferred order) of a successful Canon
dealership’s SE include:
1. Novell CNA or Novell CNE or Microsoft MCSE certification
2. Two years of experience being a Canon Copier Service Technician
(training centered on connectivity products)
3. A degree in Computer Science or Engineering, or a computer technician
with two years of experience is required in the above areas.
I. Hard Disk Drive Handling
The imageRUNNER ADVANCE C9000S PRO Series uses a HDD (Hard Disk
Drive) for storage of the firmware and image data. The HDD is easily affected
by shock, vibration, and static charge. Therefore, its handling requires special
care. When transporting a HDD, which is available as a service part, it must
be kept in its original package until it is installed into the main body.
Exemption clause:
Canon USA or any of its affiliates or dealers will not be liable for any damages
for loss of data received or stored on the hard disk, including loss arising from
lost opportunity to use such data, even if Canon is informed of the possibility
of such damages. Therefore, it is recommended not to permanently store
data on the HDD without having secured copies or printouts of such data.
(Review the terms of the product's limited warranty for more details.)
Note: If a HDD must be replaced due to a fault, all MEAP application files
stored on it will be lost, requiring reinstallation of all applications and their
license files in addition to performing the normal work associated with the
replacement of the hard disk. Refer to the imageRUNNER ADVANCE
C9075S PRO/C9065S PRO Series Service Manual for further details.
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imageRUNNER ADVANCE C9000S PRO Series Service Guide
J. Consumables
Consumables are all products and materials, which are consumed with
regular use and cannot be reused. Such consumables include but are not
limited to paper, chemicals and toner.
A number of factors are considered when the approximate yield expectancy
of a consumable is determined, including paper size and the amount of
coverage per page.
Note 1: All consumables shown in the below table are estimates for reference
purposes only and are subject to change without notice. Actual usage may
vary.
Note 2: These models contain logic (a default setting) to help the dealer
control costs by only allowing a toner bottle to be replaced by the end-user
customer when approximately 5% of its content remains. However, this can
be disabled in Service Mode thereby allowing replacement of a bottle at any
time by the end-user customer. Please see the Service Manual for details.
Main Unit Consumables List (Table 12)
Description
Part Number2
Quantity
Estimated Life
(copies/prints 23)
530,000
GPR-32 Black Drum Unit
2780B003AA
1
550,000
GPR-32 Color Drum Unit
2781B004AA
1
174,000
GPR-32 Black Toner
2791B003AA
1
72,000
24
GPR-32 Cyan Toner
2795B003AA
1
54,000
24
GPR-32 Magenta Toner
2799B003AA
1
54,000
24
GPR-32 Yellow Toner
2803B003AA
1
54,000
24
Remarks
imageRUNNER
ADVANCE C9075S PRO
imageRUNNER
ADVANCE C9065S PRO
23
Value is based on LTR sized paper. Estimated average values in the field, based on data from supplier. Data is subject to change
depending upon many factors including, without limitation, monthly copy volume, environment, type of image printed and
customer handling of the equipment.
24
Estimated 5% toner coverage on LTR sized paper.
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K. Periodically Replaced Parts
Description
Primary Charging Wire
Primary Charging Wire Cleaning Pad
Slider
Primary Charging Wire Cleaning Pad
Holder
Pre-primary Transfer Charging Wire
Pre-primary Transfer Charging Wire
Cleaning Pad Slider
Pre-primary Transfer Charging Wire
Cleaning Pad Holder
Grid Plate
Estimated Life
Part Number2 Quantity (copies/prints)
FL2-8915-000
1
150,000
FL2-0462-000
1
150,000
FL2-2720-000
1
150,000
FL2-8807-000
1
150,000
FL2-0462-000
1
150,000
FL2-2720-000
1
150,000
FC8-2295-000
1
150,000
Grid Cleaning Pad
FL3-4090-000
1
150,000
Ozone Filter
FL3-4101-000
2
500,000
Primary Charging Dustproof Filter
FL2-0439-000
1
500,000
Fixing Dustproof Filter
FL2-8946-000
1
500,000
1,000,000
Pressure Thermistor 1
FK2-7870-000
1
1,108,000
1,000,000
Pressure Thermistor 2
FK2-7871-000
1
1,108,000
Primary Charging Assembly
Pre-primary Transfer Charging
Assembly
FM4-5704-000
1
1,400,000
FM3-4720-000
1
14,000,000
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Revision 2
Remarks
imageRUNNER
ADVANCED C9075S PRO
imageRUNNER
ADVANCED C9065S PRO
imageRUNNER
ADVANCED C9075S PRO
imageRUNNER
ADVANCED C9065S PRO
March 2015
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Canon
imageRUNNER ADVANCE C9000S PRO Series Service Guide
L. Consumable Parts
Consumable parts are defined as those parts having a limited yield that will
be reached during a customer’s specific machine operation and should be
replaced as needed. Examples of consumable parts may include but are not
limited to feed rollers, cleaner blades, etc. The consumable parts provided
below show an estimated yield to assist in the initial parts/supplies planning.
Note: All consumable parts shown in the below tables are for reference
purposes only and are subject to change without notice.
Main Unit Consumable Parts List (Table 13)
Estimated Life
Part Number2 Quantity (copies/prints23)
Multi-purpose Tray Feed Roller FB1-8581-000
1
120,000
Multi-purpose Tray Separation
FC6-6661-000
1
120,000
Roller
Secondary Transfer Static
FM3-9841-000
1
550,000
Eliminator
ITB
FY7-0409-000
1
550,000
Description
ITB Cleaning Blade
FC8-1699-000
1
200,000
ITB Inner Scraper Holder
Right Deck Pickup Roller/
Left Deck Pickup Roller
Right Deck Feed Roller/
Left Deck Feed Roller
Right Deck Separation Roller/
Left Deck Separation Roller
Cassette 3 Pickup Roller/
Cassette 4 Pickup Roller
Cassette 3 Feed Roller/
Cassette 4 Feed Roller
Cassette 3 Separation Roller/
Cassette 4 Separation Roller
Fixing Belt Unit
FL2-8873-000
1
550,000
FC5-2524-000
2
500,000
FC5-2526-000
2
500,000
FC5-2528-000
2
500,000
FC5-2524-000
2
500,000
FC5-2526-000
2
500,000
FC5-2528-000
2
500,000
FM4-5701-000
1
400,000
Pressure Belt Unit
Primary Transfer Roller
(Y/M/C/Bk)
Secondary Transfer Inner
Roller
Secondary Transfer Outer
Roller
FM4-5702-000
1
500,000
FC8-1692-000
4
550,000
FC7-9325-000
1
550,000
FC9-0386-000
1
550,000
Drum Cleaning Blade (Bk)
FC8-2281-000
1
530,000
550,000
530,000
Drum Cleaning Scoop-up
Sheet (Bk)
FL2-8652-000
Edge Scraper 1 (Bk)
FL2-8653-000
1
550,000
530,000
1
550,000
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Revision 2
Remarks
imageRUNNER
ADVANCED C9075S PRO
imageRUNNER
ADVANCED C9065S PRO
imageRUNNER
ADVANCED C9075S PRO
imageRUNNER
ADVANCED C9065S PRO
imageRUNNER
ADVANCED C9075S PRO
imageRUNNER
ADVANCED C9065S PRO
March 2015
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Canon
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Main Unit Consumable Parts List (Table 13) Continued
Description
Estimated Life
Part Number2 Quantity (copies/prints23)
530,000
Edge Scraper 2 (Bk)
FL2-8654-000
1
550,000
Developing Assembly (Bk)
FM4-6615-000
1
500,000
Developing Assembly (Y)
FM4-6612-000
1
500,000
Developing Assembly (M)
FM4-6613-000
1
500,000
Developing Assembly (C)
FM4-6614-000
1
500,000
Waste Toner Container
FM4-5696-000
1
50,000
Remarks
imageRUNNER
ADVANCED C9075S PRO
imageRUNNER
ADVANCED C9065S PRO
imageRUNNER
ADVANCED C9075S PRO
imageRUNNER
ADVANCED C9075S PRO
imageRUNNER
ADVANCED C9075S PRO
imageRUNNER
ADVANCED C9075S PRO
Based on 5% toner
coverage for each color @
100% Color Ratio
Duplex Color Image Reader Unit-A1 Consumable Parts List (Table 14)
Description
Estimated Life
Part Number2 Quantity (copies/prints23)
Pickup roller
FC8-5577-000
1
80,000 pages
Feed roller 1
FL2-9608-000
1
80,000 pages
Separation roller
FB2-7777-000
1
80,000 pages
Dust-colleting
FC8-5727-000
8
80,000 pages
Dust-colleting type E
FC8-5633-000
2
80,000 pages
Remarks
Paper Deck Unit-A1 Consumable Parts List (Table 15)
Description
Estimated Life
Part Number2 Quantity (copies/prints23)
Pickup Roller (Front)
FF5-7829-000
1
250,000 pages
Pickup Roller (Rear)
FF5-7830-000
1
250,000 pages
Feed Roller
FF6-1975-000
1
250,000 pages
Separation Roller
FB2-7777-000
1
250,000 pages
Remarks
POD Deck Lite-A1 Consumable Parts List (Table 16)
Description
Estimated Life
Part Number2 Quantity (copies/prints23)
Pickup Roller (Front)
FF5-7829-000
1
500,000 pages
Pickup Roller (Rear)
FF5-7830-000
1
500,000 pages
Feed Roller
FF6-1975-000
2
500,000 pages
Separation Roller
FB2-7777-000
1
500,000 pages
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Revision 2
Remarks
March 2015
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Canon
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Multi-drawer Paper Deck-A1 Consumable Parts List (Table 17)
Description
Estimated Life
Part Number2 Quantity (copies/prints23)
Pickup Roller (Front)
FF5-7829-000
3
500,000 pages
Pickup Roller (Rear)
FF5-7830-000
3
500,000 pages
Pickup/Feed Roller
FF6-1975-000
3
500,000 pages
Separation Roller
FB5-6586-000
3
500,000 pages
Pickup Clutch
FH6-5145-000
6
4,000,000 pages
Pickup Roller Release Solenoid FH6-5146-000
3
4,000,000 pages
Remarks
M. Main Engine Fixing Unit and ITB Unit
As an option, Canon USA has made available Main Engine Fixing Unit and
ITB Unit for replacement as single units. The Fixing Unit and ITB Unit consist
of consumable and periodically replaced parts.
These assemblies are designed to be replaced by the service technician only
in extreme circumstances where replacing consumable and periodically
replaced parts of the Fixing Unit or ITB Unit does not correct print quality
issues.
Main Unit Fixing Assembly (Table 18)
Main Unit Fixing Assembly
Item
2
Part Number
Quantity
imageRUNNER ADVANCE
Fixing Unit
FM3-9870-000
1
C9075S PRO/ C9065S PRO
ITB Unit
FM4-8544-020
1
C9075S PRO/ C9065S PRO
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Remarks
March 2015
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Canon
imageRUNNER ADVANCE C9000S PRO Series Service Guide
N. Periodic Replacement Parts
Periodic Replacement Parts (Table 19)
Description
Primary Charging Wire
Primary Charging Wire Cleaning
Pad Slider
Primary Charging Wire Cleaning
Pad Holder
Pre-primary Transfer Charging
Wire
Pre-primary Transfer Charging
Wire Cleaning Pad Slider
Pre-primary Transfer Charging
Wire Cleaning Pad Holder
Grid Plate
Grid Cleaning Pad
Ozone Filter
Primary Charging Dustproof
Filter
Fixing Dustproof Filter
FL2-8915-000
1
Estimated Life
(copies/prints)
150,000
FL2-0462-000
1
150,000
FL2-2720-000
1
150,000
FL2-8807-000
1
150,000
FL2-0462-000
1
150,000
FL2-2720-000
1
150,000
FC8-2295-000
1
150,000
FL3-4090-000
1
150,000
FL3-4101-000
2
500,000
FL2-0439-000
1
500,000
FL2-8946-000
1
500,000
Part Number2 Quantity
1,000,000
Pressure Thermistor 1
FK2-7870-000
1
1,108,000
1,000,000
Pressure Thermistor 2
FK2-7871-000
1
1,108,000
Primary Charging Assembly
Pre-primary Transfer Charging
Assembly
FM4-5704-000
1
1,400,000
FM3-4720-000
1
1,400,000
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Revision 2
Remarks
imageRUNNER
ADVANCED C9075S PRO
imageRUNNER
ADVANCED C9065S PRO
imageRUNNER
ADVANCED C9075S PRO
imageRUNNER
ADVANCED C9065S PRO
March 2015
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Canon
imageRUNNER ADVANCE C9000S PRO Series Service Guide
O. Periodic Maintenance
Some parts of the machine must be periodically maintained and/or replaced
on a periodic basis to ensure a specific level of machine performance. These
parts are likely to affect the performance once they fail even in the absence of
external change or damage. Whenever possible, plan their replacement so
that it will coincide with a scheduled service visit.
Main Unit Periodic Maintenance (Table 20)
Others
As needed
1,000,000
550,000
500,000
200,000
150,000
Part Name
120,000
Estimated Timing (sheets) 25
Remarks
♦:Replacement (Periodical replacement) ●: Replacement (Consumable parts) Δ: Cleaning ×: Lubrication □: Adjustment ■: Inspection
Dustproof Glass Cleaning (Bk)
Δ
Dustproof Glass Cleaning (Y/M/C)
Δ
Primary Charging Assembly
Δ
Pre-primary Transfer Charging Assembly
Δ
♦
♦
Δ Clean when replacing the Color
Δ Drum Unit
Toner Catch Sheet (color)
Toner Catch Tray (black)
Toner Blocking Plastic Sheet
Primary Charging Wire
Primary Charging Wire Cleaning Pad Slider
Primary Charging Wire Cleaning Pad Holder
Pre-transfer Charging Wire
Pre-transfer Charging Wire Cleaning Pad Slider
Pre-transfer Charging Wire Cleaning Pad Holder
Grid Plate
Grid Cleaning Pad
Developing Assembly (Y)
Developing Assembly (M)
Developing Assembly (C)
Developing Assembly (Bk)
Clean as needed
Clean as needed using the
attached cleaning tool
Clean when replacing the Primary
Charging Wire
Clean when replacing the Preprimary Transfer Charging Wire
Δ
♦
♦
♦
♦
♦
♦
♦
♦
Clean with lint free paper
●
●
●
●
●
●
●
●
Drum Cleaning Blade (Bk)
Drum Cleaning Scoop-up Sheet (Bk)
Edge Scraper 1 (Bk)
Edge Scraper 2 (Bk)
Post-secondary Transfer Sensor
Δ
Patch Sensor
Δ
Δ
Clean as needed
Clean when replacing the Black
Drum
When releasing the pressure of
ITB Unit, execute Auto Correct
Color Mismatch
ITB Unit
□
ITB Driver Roller
Δ
Δ
Clean when replacing the ITB
Δ
Δ
ITB Stirring Roller
ITB Inside Scraper
ITB HP Sensor
25
Estimated average values in the field, based on data from supplier. Data is subject to change depending upon many factors
including, without limitation, monthly copy volume, environment, type of image printed and customer handling of the equipment.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
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Canon
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Others
As needed
1,000,000
550,000
500,000
200,000
150,000
Part Name
120,000
Estimated Timing (sheets) 25
Remarks
♦:Replacement (Periodical replacement) ●: Replacement (Consumable parts) Δ: Cleaning ×: Lubrication □: Adjustment ■: Inspection
ITB Displacement Sensor
Δ
ITB Cleaning Unit
■
Clean when replacing the ITB
Cleaning
●
ITB
●
ITB Cleaning Blade
●
●
●
●
●
●
●
●
Primary Transfer Roller (Y)
Primary Transfer Roller (M)
Primary Transfer Roller (C)
Primary Transfer Roller (Bk)
Secondary Transfer Inner Roller
ITB Inner Scraper Holder
Secondary Transfer Outer Roller
Secondary Transfer Static Eliminator
Δ
Δ
Clean when replacing the
Secondary Transfer Outer Roller
Clean when replacing the
Pressure Belt.
Apply grease to all gear teeth.
Clean when replacing the Fixing
Belt.
Apply grease to all gear teeth.
Fixing Belt Unit Gear
×
Pressure Belt Unit Gear
×
Cleaning of oil stain on the Contact Roller of
Pressure Belt Position Sensor and the lower side
of Lower Unit
Δ Pressure Belt.
Clean when replacing the
♦
♦
Pressure Thermistor 1
Pressure Thermistor 2
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Fixing Belt Unit
Pressure Belt Unit
Right Deck Pickup Roller
Left Deck Pickup Roller
Right Deck Feed Roller
Left Deck Feed Roller
Right Deck Separation Roller
Left Deck Separation Roller
Cassette 3 Pickup Roller
Cassette 4 Pickup Roller
Cassette 3 Feed Roller
Cassette 4 Feed Roller
Cassette 3 Separation Roller
Cassette 4 Separation Roller
Multi-purpose Tray Feed Roller
Multi-purpose Tray Separation Roller
Ozone Filter
Primary Charging Dustproof Filter
Fixing Dustproof Filter
Every 400,000
●
●
Transparency Sensor
Pre-Fixing Feed Belt
Clean when replacing the Fixing
Inlet Guide, Sensor Flag
Δ
Fixing Inlet Guide, Sensor Flag
Δ
♦
♦
♦
Waste Toner Container
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Δ
Δ
Clean as needed
♦
Replace every 50,000 sheets
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P. Special Tools
In addition to the standard tools used to service these devices, the following
special tools should also be carried according to its rank when servicing an
imageRUNNER ADVANCE C9000S PRO Series.
Special Tools (Table 21)
Description
Digital Multimeter
Part Number2
Rank
Appearance
Remarks
Use for electrical checks; for
adjustment of laser power in
combination with the laser
power checker.
FY9-2002-000
A
TKN-0093
A
Tester Extension Pin
FY9-3038-000
A
Used as a probe extension
when making electrical checks.
Tester Extension Pin
(L Shaped)
FY9-3039-000
A
Used as a probe extension
when making electrical checks.
Mirror Positioning
Tool
FY9-3046-040
B
Used for positioning mirror
mounts.
CA-1 Test Sheet
FY9-9030-000
A
Used for adjusting/checking
images.
FY9-3057-010
B
Surface potential sensor for
zero-level check
Door Switch
Electrode for checking
potential sensor
Rank Description
A: Each service person is expected to carry one.
B: Each five or so service persons are expected to carry one.
Refer to the imageRUNNER ADVANCE C9075S PRO/C9065S PRO Series
Service Manual for complete details.
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Q. Soft Counter
The imageRUNNER ADVANCE C9000S PRO Series uses soft counters to
track its functional copy use. The operator panel can display up to eight (8)
counters in the Maintenance Mode (when the Maintenance button on the
operator panel is pressed). The imageRUNNER ADVANCE C9000S PRO
Series operator panel displays up to eight (8) counters on the Maintenance
Mode screen.
The Maintenance Mode screen shows two types of counters; Billing counters
and Day counters. Billing counters represent the total number of prints that
have been made since the machine was installed. The Day counters displays
the same counters, however, the day counters can be reset to zero (0). The
Day counters can be reset at any time (i.e., between jobs, daily or between
meter readings).
The table below indicates the default counter configurations of the
imageRUNNER ADVANCE C9000S PRO Series in maintenance mode. Refer
to the imageRUNNER ADVANCE C9075S PRO/C9065S PRO Series Service
Manual for complete details on the Soft Counter configurations.
Soft Counter (Table 22)
Counter
Meter
Number
1
2
3
4
5
6
7
8
Counter Description
(from Service Manual)
Default
Display
Adjustability of
Display
101
Total 1
On
May not be changed
108
Total (B&W 1)
On
229
230
Copy (Full Color + Single Color/Large)
Copy (Full Color + Single Color/Small)
Print (Full Color + Single Color/Large)
Print (Full Color + Single Color/Small)
On
Not Displayed
Off
Not Displayed
Off
321
322
Not
Displayed
Not
Displayed
On
On
On
May be changed via
Service Mode setting to
any available counter
The default counter 3 (meter 229) and counter 4 (meter 230) do not increment
when a copy is made. Canon USA recommends changing these counters
during installation to what is most appropriate to your service organization.
When changing any of the counters, the PRISMAsync Controller and the
Main engine must be rebooted for the changes to take effect.
Refer to the imageRUNNER ADVANCE C9000S PRO Series Service Manual
for complete details on the Soft Counter configurations.
CAUTION
After performing a RAM clear, the counter will change back to its default. As a
result, the service technician must note the soft counter settings before
performing the RAM clear and return the soft counter settings after the RAM
clear has been performed.
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VIII.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Suggested End-User Customer Service Offerings
A. Monthly Copy Volume
The maximum print/copy monthly volume is the maximum number of pages
the machine can produce within a one-month period (based on letter size
paper). However, the device should not be used to produce the maximum
number of pages, or a greater volume, on a consistent monthly basis.
The optimum performance range is the volume range that the equipment is
intended to run on a regular basis to maintain a high-level of performance and
print/copy quality.
Monthly Copy Volume (Table 23)
Optimum Performance
Range
Model
(based on LTR sized
paper)
Approximately
imageRUNNER ADVANCE C9075S PRO
30,000-150,000
Approximately
imageRUNNER ADVANCE C9065S PRO
30,000-110,000
Maximum Monthly
Volume
(based on LTR sized
paper)
Up to 350,000
Up to 330,000
Monthly Print Copy Volume Definitions (Table 24)
Monthly PCV Type
Description
Optimum Performance
Range
This is the print/copy volume range that the equipment was
intended to run on a regular basis to maintain a high level of
performance and print/copy quality. Running the equipment
within this range ensures that no undue stress is placed on
components, and it allows time for the proper servicing and
maintenance of the equipment.
Maximum Monthly
Copy/Print Volume
On occasion, the machine can produce up to the above
prints/copies. However, sustained use of the machine at this
level, will significantly impact the long term performance and
durability of the machine. You should expect an increase in the
number of service calls and down time during periods of
Maximum production use.
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B. Limited Warranty Support
1.
End-User Limited Warranty Conditions
Ninety (90) days after delivery to the original purchaser or 30,000
prints/copies, or a combination of both, whichever comes first.
This warranty covers the imageRUNNER ADVANCE C9000S PRO
Series product, Canon Brand options for the imageRUNNER
ADVANCE C9000S PRO Series product, and the Océ brand
PRISMAsync Controller designed for use with the imageRUNNER
ADVANCE C9000S PRO Series product.
Note: No warranty is given on any consumables or consumable parts,
such as paper, toner, chemicals, or pick-up rollers.
Please refer to the imageRUNNER ADVANCE C9075S PRO/ C9065S
Series Limited Warranty located in the Appendix.
2.
GPR-32/33 Drum Unit Limited Warranty
Black Drum Unit
Full Credit:
Color Drum Unit
Black Drum Unit
Prorated
Credit:
Color Drum Unit
1,000 prints or copies (or a combination of
both) or 30 days after delivery to the original
purchaser, whichever comes first.
1,000 prints or copies (or a combination of
both) or 30 days after delivery to the original
purchaser, whichever comes first.
350,000 prints or copies (or a combination
of both) or 120 days after delivery to the
original purchaser, whichever comes first.
140,000 prints or copies (or a combination
of both) or 120 days after delivery to the
original purchaser, whichever comes first.
For detailed limited warranty information, please refer to the GPR-32
and/or the GPR-33 Drum Unit Limited Warranty located in the
Appendix.
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3.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Flat-Rate Program
The Flat-Rate Program provides a flat-rate credit to Canon USA’s
full-line dealers as compensation for warranty expenses that they may
incur. Dealers who purchase an imageRUNNER ADVANCE C9000S
PRO Series Canon branded options for the imageRUNNER ADVANCE
C9000S PRO product and the Océ branded PRISMAsync Controller
designed for use with the imageRUNNER ADVANCE C9000S PRO
product device will receive a Flat-Rate Program credit during the month
following their purchase. This credit covers the dealer’s cost of defective
parts and drums with a dealer cost under $300.00 that have been
replaced during the term of the end-user’s Limited Warranty.
The Flat-Rate Program enables the dealer to return the more expensive
machine parts to receive reimbursement for in-warranty part failures. The
flat-rate credit is a percentage of your eligible machine purchases, drums,
and accessories. Flat-rate credits are posted monthly in the CNA (Canon
Network Access) section of Canon USA’s ISG Central Web site. Refer to
the Online Limited Warranty Credit Inquiry section for more information.
Original defective parts with a dealer cost over $300.00 that have been
replaced during the term of the end-user warranty are eligible to receive
reimbursement credit through the e-Tag process. Parts that are listed on
the Canon USA Repairable Parts List should be sent to an APRF
(Authorized Parts Repair Facility) to be repaired at no charge.
To request a part reimbursement credit, complete the e-Tag warranty
claim form in the Warranty section of the e-Support Center Web site at
http://www.support.cusa.canon.com. Refer to the e-Tag section of this
Service Guide for further details and instructions.
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Additional information on the Flat-Rate Program is located on the Canon
USA’s e-Support Web site at http://www.support.cusa.canon.com, as
shown in Figure 2.
Figure 2 – e-Support: Flat-Rate Program
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4.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Warranty Parts for Repair
The APRFs (Authorized Parts Repair Facilities) are authorized by Canon
USA to repair circuit boards for various Canon products. The APRF
program is designed to help your dealership reduce service costs by
having circuit boards repaired instead of purchasing brand new boards.
Each circuit board is live tested and updated to the latest firmware
version prior to returning it to your dealership.
Parts specified on the Canon USA Repairable Parts List must be prepaid
and shipped directly to one of the following Authorized Parts Repair
Facilities. Log on to the Canon USA e-Support Web site at
http://www.support.cusa.canon.com to view the Canon USA Repairable
Parts List. Go to the Warranty tab, Part Repair Facilities, Repairable Parts
List. See Figure 3 – e-Support: Authorized Parts Repair Facilities for
more details.
Hytec Dealer Services, Inc.
3600 Vineland Road (Suite 121)
Orlando, FL 32811
Telephone: 1-407-297-1001
Customer Service:1-800-883-1001
Technical Support: 1-888-883-2001
Fax: 1-407-297-4310
Nation-Wide Repair Service, Inc.
16151 Foster Street
Overland Park, KS 66085
Customer Service: 1-866-655-8676
Technical Support: 1-800-798-1814
Fax: 1-913-631-8372
Repairable parts (under warranty) are repaired free-of-charge by the
APRFs. Usually, the turnaround time is approximately five (5) business
days. Once repaired and tested, the parts are shipped back to your
dealership via UPS Ground.
If a part is not repairable, the APRF will contact your dealership, and
Canon USA’s Warranty Control Section will issue a credit to your
account.
To check the status of your part, please contact the APRF.
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The Repairable Parts List index is in the Warranty section of the
e-Support Center Web site at http://www.support.cusa.canon.com Select
from the Repairable Parts List, as shown below, for the most current list.
Figure 3 – e-Support: Authorized Parts Repair Facilities
Warranty Parts over $300.00 that are not on the Repairable Parts List
All original defective parts with a dealer cost valued over $300.00, that
are not specified on the Repairable Parts List, must be submitted to
Canon Virginia, Inc. with a completed e-Tag warranty claim form, and a
handwritten or computer-generated copy of the machine’s service history.
Canon Virginia, Inc.
12000 Canon Boulevard
Newport News, VA 23606
Attention: Warranty Returns
The service history log must include the following:
• Dealer Name
• Part Description
• Machine’s Installation Date
• Date Part Was Removed
• Machine’s Serial Number
• Machine Copy Count
• Part Number
• Reason for Removal
• Work Performed (Highlight Current Service Call)
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5.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
e-Tag
e-Tag is an electronic limited warranty claim form that is completed
online, printed out, and accompanied by the original defective part or
defective drum that is being returned to the Warranty Control Section for
warranty compensation.
The e-Tag warranty claim form can be accessed in the Warranty section
of the e-Support Center Web site at http://www.support.cusa.canon.com.
Figure 4 – e-Support: e-Tag
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To submit a new warranty claim, select the type of claim from the
drop-down list, shown below, and complete the required sections of the
e-Tag limited warranty claim form.
Figure 5 – e-Support: e-Tag Claim Console
A copy of the e-Tag warranty claim form and the machine’s service
history must be returned with the original defective parts to the address
provided on the bottom of the e-Tag warranty claim form.
The service history log can be handwritten or computer-generated, and
must include the following information:
• Dealer Name
• Part Description
• Machine’s Installation Date
• Date Part Was Removed
• Machine’s Serial Number
• Machine Copy Count
• Part Number
• Reason for Removal
• Work Performed (Highlight Current Service Call)
For defective drums, ship the drum to the address provided on the bottom
of the e-Tag warranty claim form, accompanied by a copy of the e-Tag
warranty claim form, the machine’s service history log, a “before” sample
copy that depicts the problem, and an “after” sample copy that shows that
the problem has been resolved.
After a claim form is authorized, parts, drums, and labor credits are
posted on the CNA Web site the following business day.
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6.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Online Limited Warranty Credit Inquiry
The Online Warranty Credit Inquiry enables your dealership to check,
download, and print the details of your e-Tag and Flat-Rate Program
credits on the CNA (Canon Network Access) Web site.
a. e-Tag Inquiry
To view your e-Tag warranty claim credits online, log on to the ISG
Central Web site at http://www.isgcentral.cusa.canon.com, and select
“Canon Network Access (CNA)”, as shown below.
Figure 6 – ISG Central
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On the CNA Web site, select “Warranty Credit Inquiry”, and then
select “e-Tag Warranty Claims Reimbursement” to perform an e-Tag
Warranty claims search, as shown in the following screen shots.
Figure 7 – CNA: Warranty Credit Inquiry
Figure 8 – CNA: e-Tag Warranty Claims Search
To check the status of the e-Tag warranty claims already submitted:
Go to the e-Tag Warranty Claim Console, as shown at the bottom of
the screen shot in Figure 5 – e-Support: e-Tag Claim Console. This
console enables you to check the status of your claims. To view the
details of the e-Tag limited warranty claim form, double-click any
record.
Note: e-Tag warranty claims are connected to the e-Support ID
number that is entered. Therefore, it is highly recommended that only
one person enter and manage the e-Tag warranty claims from your
dealership.
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b.
Flat-Rate Inquiry
To view your Flat-Rate warranty reimbursements online, log on to the
ISG Central Web site at http://www.isgcentral.cusa.canon.com, and
select “Canon Network Access (CNA)”, as shown below.
Figure 9 – ISG Central
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On the CNA Web site, select “Warranty Credit Inquiry”, and then
select “Flat-Rate Warranty Reimbursement” to perform a Flat-Rate
Warranty claims search, as shown in the following screen shots.
Figure 10 – CNA: Warranty Credit Inquiry
Figure 11 – CNA: Flat-Rate Warranty Reimbursement Search
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C.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Service Parts Availability
Service parts ordering will be available 24 hours a day, 7 days a week, 365
days a year to provide the quickest possible response should the need arise
for such parts. Canon USA will provide service parts for the key units,
assemblies and consumables to cover the entire machine function, and this is
designed to avoid potential machine downtime for the customer. Various
shipment options 26 currently offered include:
•
•
•
Next Flight Out (NFO)
UPS (Ground, Next Day, Early AM)
Pickup (Rush, Spot)
Table 25 – Parts Order Center Days and Hours of Operation
Days of Operation
Monday – Friday
Monday – Friday
27
Hours of Operation
9:00 AM – 7:00 PM
Eastern Standard
Time
7:00 PM – 9:00 AM
Eastern Standard
Time
Saturday –
SundayError!
Bookmark not
defined.
Parts Order Center
Telephone Number
Canon Parts Order
Center
866-481-2569
24 / 7
Call Center
800-263-9271
24 Hours
All National Holidays
26
27
Shipment options are subject to change
Only authorized dealer personnel with a unique PIN access code will be allowed to utilize this service. Contact the Canon
Parts Order Center (canonparts@cusa.canon.com) for more information.
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IX.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Product Technical Support Offerings
A. Dealer Support Requirements
imageRUNNER ADVANCE C9000S PRO Series Technical Training is
required to receive technical support for the imageRUNNER ADVANCE
C9075S PRO and imageRUNNER ADVANCE C9065S PRO products. Refer
to the Canon Technical Support Center (TSC) for further details.
To ensure that every dealer receives the highest level of support and help to
resolve the end user’s problems quickly and accurately, we recommend the
following to maximize your technical support request:
•
•
•
•
•
•
Your support personnel should check technical documentation (User
Manuals, Technical Publications, etc.) and the e-Support Web site (24
hours a day, 7 days a week) before calling Canon USA’s TSC (Technical
Support Center), since your concern may have already been addressed
and documented.
Have your Support ID number ready when you call the TSC, and make
sure that you are where the engine or application is located and
accessible. This dramatically improves the TSC’s ability to help
troubleshoot the problem, and eliminate the “guesswork” when
answering a specific question. This also helps to supply you with
answers that are more accurate.
Provide the serial number of the installed engine or application you want
to troubleshoot. While the serial number is required to access support, it
also provides the Support Specialist with information about previous
calls for support.
Make sure to provide environment-specific information, and any other
site-specific variables.
Submit and update your profile information, such as cell phone number,
e-mail address, and company address on the e-Support Web site in the
Current Profile section. You can also call Canon USA’s TSC. Accurate
profile information enables you to contact support personnel faster, and
is necessary, if more information is required from the caller later.
Have a Dealer Technician or Systems Engineer call Canon USA with
what resolved your issue. This information is helpful, and enables a
Support Specialist to assist other callers who may have the same
problem.
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B. Canon USA Support Offerings
The following support mechanisms were established to deliver high quality,
timely technical support services, and product information to imageRUNNER
ADVANCE dealerships. These support services cover areas such as system
and user software, networking and connectivity issues, electro-mechanical
operations, and other hardware servicing.
1.
Canon USA Technical Support Center
Canon USA provides a time sensitive call escalation process for all
authorized imageRUNNER ADVANCE C9000S PRO Series dealers. The
TSC is the single point of entry for this process. Once a call is placed to
the TSC and information is logged into the call management system, a
case number will be assigned to the call. Every effort is made to resolve
the problem during the call. Calls that cannot be resolved during the
initial call and require escalation need to follow the process below. The
status of all escalated cases can be viewed via e-Support or by calling
the TSC.
Canon USA’s TSC support responsibilities are as follows:
• All technical support for the end-user is provided solely by the
contracted servicing Dealer.
• The Canon USA TSC will be the central contact/escalation for the
reporting of all known outstanding hardware and software issues to
Canon USA’s engineering and development groups.
• The Canon USA TSC will be available to all Authorized Dealers,
Systems Engineers, and technicians who have successfully
completed the Training Program.
• The TSC will provide technical information regarding all Canon
associated hardware and software products.
• The TSC will deploy, as required through proper escalation
procedures, all on-site Canon USA digital solutions specialist and
systems engineers.
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Canon USA Support Escalation Flow Chart (Table 26)
Canon
imageRUNNER ADVANCE C9075S PRO / C9065S
PRO
End-User Contacts Servicing
Dealer
Servicing Dealer Contacts
Canon USA TSC
Status
Modify
Assistance Required
Canon USA
Technical Support Center
1-800-528-2830
Update Case
Canon USA
Digital Solutions Specialist
& Systems Engineers
Update Case
Canon USA
Engineering
Update Case
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2.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
NAVI
NAVI is a computer-based program (application) designed to function as
both an information resource and a diagnostic tool for Canon dealership’s
technicians equipped with laptops or for dealer in-house help desk
environments.
Figure 12 – NAVI Login Screen
Figure 13 – NAVI Screen
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a. Features
•
•
•
•
•
•
•
•
Detects the device’s engine status
Enables you to research a knowledge base of known problem
case data to solve a current machine problem when connected
directly to the machine or offline (connection to the machine has
not been established)
Provides access to model servicing information, such as work
procedures and electromechanical component references
Provides a link to Canon Technical Documentation, which is
offered to dealers for sale on a CD-ROM
Provides a link to Canon Service Tools, such as the SST (Service
Support Tool) and PDL Downloader
Enables you to access the machine’s Service Mode from a
computer running the NAVI application, and perform the Auto
Reset function (returns all machine settings back to their initial or
default values)
Enables you to adjust the machine’s error and jam thresholds.
Enables you to lookup replacement parts via a Web browser
b. Benefits
•
•
•
•
Improves the time to resolution for the more challenging technical
situations faced in the field
Increases customer satisfaction by increasing the number of first
visit problem resolutions, thereby reducing the number of required
second visits
Reduces the chances of incorrect or unnecessary parts usage with
NAVI’s diagnostic abilities and reference information
Enables device engine reporting to aid in service costs forecasting
c. Getting Started with NAVI
(1)
Participate in Training
The NAVI e-Learning course is available on e-Support for those
technicians who have computer skills and use the SST. The
NAVI e-Learning course is interactive, and contains guided
simulations that show the technician how to use NAVI to service,
maintain, and troubleshoot Canon devices. Technicians taking
the
NAVI
e-Learning course will also learn how to make NAVI an integral
part of their tool kit.
After the successful completion of the NAVI e-Learning course,
technicians can begin to use NAVI as the tool to help them
resolve field issues in a timely manner.
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(2)
Get the NAVI Files
There are two ways to get the files to start using NAVI:
•
(3)
Download the necessary files from the e-Support Web site
free-of-charge. It is recommended to download these files via
a high-speed Internet connection, as the files are large.
• Purchase the NAVI Catch-Up CD Set. The Catch-Up CD Set
contains the basic NAVI program, documentation, and model
files to add previously introduced models to a computer with
NAVI installed.
Install NAVI and Use the Program
Use the following procedure to install and use NAVI:
•
•
•
•
Install the core NAVI program and any patches
Add model support, as necessary
Add any updated model case data
If you have previously issued technical documentation on
CD-ROMs, you can link these files with NAVI
d. Updates
Continuous updates to each imageRUNNER ADVANCE model’s
Update Data Pack are available for download from the e-Support Web
site free-of-charge.
e. NAVI Support
For additional details and information on NAVI, refer to the NAVI
mini-home page on the e-Support Web site, located in the “Tech
Support” tab.
Figure 14 – e-Support: NAVI’s Mini-Home Page
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3.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Internet Support
a. Canon USA’s e-Support Center Website
Canon USA’s Engineering Services and Solutions Division (formerly
the Systems and Technical Support Division) provides high-quality
e-Support via the Internet, and is only available for Canon USA’s
Authorized Servicing Dealers.
Canon USA’s e-Support is designed to provide dealer Systems
Engineers and Technicians access to technical support information
via the Worldwide Web.
The following functions and information can be accessed:
•
•
•
•
•
•
•
Proactive notification of new releases, patches, Technical
Publications, and other information via e-mail
Search for Technical Solutions with the Integrated Knowledge
Management System through natural language query
Read or download on-line documentation
Download patches and their Readme files
Download Firmware and Software Drivers
Track and Modify logged Cases
Review all open Cases
To access e-Support, you must first register for an e-Support ID
Number. To register for an e-Support ID number, go to the Canon
USA’s
e-Support
Center
Web
site
at
http://www.support.cusa.canon.com. Click on the “Register” button,
and follow the instructions. This service is available at no additional
charge to all authorized dealers.
Figure 15 – The Canon e-Support Center Login
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b. Canon USA ISG Central Website
Complete Service Guide versions are available on the Canon USA’s
ISG Central Web site (http://isgcentral.cusa.canon.com).
Access is limited to an Authorized Dealer’s Management staff. Please
contact your Dealer Administrator to request access to the
Engineering Services and Solutions section of ISG Central.
Figure 16 – ISG Central: Login Screen
When an end-user logs on to the ISG Central Web site, he/she must
select the “Engineering Services and Solutions” button to access the
Service Guides area of the Web site, as shown below.
Figure 17 – ISG Central Welcome Page
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Figure 18 – ISG Central: Engineering Services and Solutions Page
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X.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Appendix
A. Specifications
Note: All specifications are for reference purposes only and are
subject to change without notice.
imageRUNNER ADVANCE C9075S PRO/C9065S (Table 27)
Specification
Item
imageRUNNER ADVANCE
C9075S PRO
Type
C9065S PRO
Color Digital Multifunction Imaging System
Copy Method
Laser Dry Electrostatic Transfer
Developing System
Dry Dual Component Toner Projection
Fixing System
New Induction Heat Fusing System
Maximum Original Size
11" ×17"
Maximum Copy/Print Size
13" × 19 1/4"
Minimum Copy Size
4" x 5 7/8"
Memory
Standard 2 GB RAM, Maximum 2.5 GB RAM
Hard Disk Drive
Standard 80 GB Hard Disk Drive, Maximum 1TB Hard Disk Drive
Standard Interfaces
Network
Ethernet 10 Base-T / 100 Base-TX / 1000 Base-T
Others
USB 2.0 × 1 (At Operator Panel)
Copy / Print Speed (Bk/Color) (Letter)
Up to 75/70 ppm
FCOT(B&W/Color)
Approximately 15 seconds / Approximately 15 seconds
FPOT(B&W/Color)
Approximately 8 seconds / Approximately 8 seconds
From Power On
Warm Up Time
(at room temp. of 20℃) From Sleep Mode
Up to 65/65 ppm
Approximately 6 minutes
Approximately 5 minutes
Approximately 6 minutes
Approximately 5 minutes
Engine Resolution
Up to 1,200×1,200dpi
Halftone
256 Gradations (Continuous Tone)
Paper Drawers
Paper Capacity
Paper Cassettes
-Standard
(20lb Bond)
Stack Bypass
Up to 1,100 sheets x 2 Paper Drawers
Up to 550 sheets x 2 Paper Cassettes
Paper Deck-A1
Paper Capacity
POD Deck Lite-A1
-Optional
Multi-Drawer Paper Deck(20lb Bond)
A1
Maximum Paper Capacity (20lb Bond)
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Up to 100 sheets
Up to 3,500 sheets
Up to 3,500 sheets
Up to 2,000 sheets x 3 Paper Decks
Up to 9,300 sheets
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imageRUNNER ADVANCE C9000S PRO Series Service Guide
imageRUNNER ADVANCE C9075S PRO/C9065S (Table 27) Continued
Specification
Item
imageRUNNER ADVANCE
C9075S PRO
Paper Drawer 1, 2 (Left &
Right)
Paper Size
Paper Cassette 3, 4 (Lower)
Stack Bypass
Paper Drawer 1, 2 (Left &
Right)
Paper
Weight &
Type
Paper Cassette 3, 4 (Lower)
Stack Bypass
Duplexing
Dimensions (H×W×D)
Weight
Installation Space (W×D)
(With the stack bypass and auxiliary tray
extended)
Power Requirement
LTR
13" x 19", 12 5/8" x 17 11/16" (320 x 450 mm), 12" x 18", 11"×17", LGL,
LTR, LTRR, EXEC, STMTR, Custom Size(5 1/2" x 7 1/8" to 13" x 19
1/4" (139.7 x 182 mm to 330.2 mm x 487.7 mm))
13" x 19", 12 5/8" x 17 11/16" (320 x 450 mm), 12" x 18", 11"×17", LGL,
LTR, LTRR, EXEC, STMTR, Custom Size (4" x 5 7/8" to 13" x 19 1/4"
(100 mm x 148 mm to 330.2 mm x 487.7 mm)) and Envelopes
2
2
14 lb bond - 80 lb cover (52 g/m - 220 g/m ) / Thin, Plain, Heavy, Color,
Recycled, Pre-Punched, Transparency, Bond, Letterhead
2
2
14 lb bond - 80 lb cover (52 g/m - 220 g/m ) / Thin, Plain, Heavy, Color,
Recycled, Pre-Punched, Transparency, Tab, Bond, Letterhead
2
2
14 lb bond - 110 lb cover (52 g/m - 300 g/m ) / Thin, Plain, Heavy, Color,
Recycled, Pre-Punched, Transparency, Tracing, Labels, Bond,
Letterhead, Coated, Textured, Envelopes
Standard Automatic Trayless Duplexing
55.1" x 44.1" x 36.75" (1,400 mm x 1,120 mm x 932 mm)
(with the Automatic Document Feeder and Operation Panel in the left
most position)
94.96" x 50.2" x 36.75" (1,650 mm x 1,275 mm x 932 mm)
(with the Operator Attention Light Installed and the Operation Panel in the
right most position)
Approximately 670 lb (304 kg)
(including Main unit, consumables, DADF, Operation Panel and the
PRISMAsync Controller)
Approximately 50.2" x 57.1" (1,275 mm x 1,450 mm)
Plug
Power
Consumption
C9065S PRO
208V AC / 60Hz / 15A
NEMA 6-15P
Maximum
Sleep Mode
Energy Star Qualified
imageRUNNER ADVANCE C9000S PRO Series Service Guide
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Approximately 2.5 kW or less
Approximately 1.5W
YES
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imageRUNNER ADVANCE C9000S PRO Series Service Guide
Duplex Color Image Reader Unit-A1 (Table 28)
Item
Original Feeding Mechanism
Size and Weight of Originals
Original Paper Capacity
Scan Speed @ 600 dpi
Resolution for Reading
Acceptable Originals
Color
B&W
Specification
Single Pass Duplex Automatic Document Feeder
11" x 17", LGL, LTR, LTRR, STMT, or STMTR
B&W Original:
13 lb bond to 80 lb cover (50 to 220 g/m2)
Color Original:
17 lb bond to 80 lb cover (64 to 220 g/m2)
300 sheets (20 lb bond (80 g/m2))
Simplex
Duplex
Up to 45 ipm
Up to 44 ipm
Up to 45 ipm
Up to 44 ipm
Up to 600 dpi x 600 dpi
Sheet, book, three dimensional objects (up to 4.4 lb (2 kg))
Regular paper size:
Same Ratio
1:1
Reduction
1:0.78 (LGL ➞ LTR)
1:0.73 (11" x 17" ➞ LGL, 11" x 15" ➞ LTR)
1:0.64 (11" x 17" ➞ LTR)
1:0.50 (11" x 17" ➞ STMT)
1:0.25
Magnification
Enlargement
1:1.21 (LGL ➞11" x 17")
1:1.29 (LTR ➞ 11" x 17")
1:2.00 (STMT ➞ 11" x 17")
1:4.00
Power Source/ Consumption
Dimensions (H x W x D)
Weight
Copy Ratio:
25 to 400% (in 1% increments)
From the main unit: Approximately 180 W
Approximately 2 7/8” x 24 3/8” x 22 1/4” (72 mm x 620 mm x 564 mm)
Approximately 86.9 lb (39.4 kg)
Paper Deck Unit-A1 (Table 29)
Item
Paper Sizes
Paper Weight / Paper Types
Specification
LTR
14 lb bond to 80 lb cover (52 to 220 g/m2) /Thin, Plain, Heavy, Color, Recycled, PrePunched
Up to 3,500 sheets (20 lb bond (80 g/m2))
Paper Deck Capacity
Power Requirement / Maximum Power
From main unit / Approximately 44 W
Consumption
Approximately 22 1/2" x 12 3/4" x 22" (570 mm x 323 mm x 583 mm) /
Dimensions (H×W×D) / Weight
Approximately 81.6 lb (37 kg)
C9075S PRO / C9065PRO: Approximately 63" x 36 3/4" (1,600 mm x 932 mm)
Installation Space (W×D)
(When the auxiliary tray is extended)
POD Deck Lite-A1 (Table 30)
Item
Paper Sizes
Paper Weight / Paper Types
Specification
13” x 19”, 12 5/8” x 17 11/16” (320 x 450 mm), 12” x 18”, 11”×17”, LGL, LTR, LTRR
14 lb bond to 110 lb cover (52 to 300 g/m2) / Thin, Plain, Heavy, Color, Recycled, Prepunched, Transparency, Labels, Bond, Letterhead, Coated, Textured,
Up to 3,500 sheets (20 lb bond (80 g/m2))
Paper Deck Capacity
Power Requirement / Maximum Power
120-127V AC, 60Hz, 5A / 288 W maximum
Consumption
Plug
120V, 60Hz, 15A / NEMA 5-15P
Approximately 22 ½” x 23 5/8” x 24 ½” (570 mm x 601 mm x 621 mm) /
Dimensions (H×W×D) / Weight
Approximately 110 lb (50 kg)
Approximately 65 ¾” x 36 ¾” (1,671 mm x 932 mm)
Installation Space (W×D)
(When the auxiliary tray is extended)
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Multi-Drawer Paper Deck-A1 (Table 31)
Item
Paper Sizes
Paper Weight / Paper Types
Paper Deck Capacity
Tray Capacity
Power Requirement / Maximum Power
Consumption
Plug
Dimensions (H×W×D) / Weight
Installation Space (W×D)
Specification
13" x 19", 12 5/8" x 17 11/16" (320 x 450 mm), 12" x 18", 11"×17", LGL, LTR,
LTRR, EXEC, Custom Size(5 1/2" x 7 1/8" to 13" x 19 1/4" (139.7 mm x 182 mm to
330.2 mm x 487.7 mm))
14 lb bond to 110 lb cover (52 to 300 g/m2) / Thin, Plain, Heavy, Color, Recycled,
Pre-Punched, Transparency, Labels, Tab, Bond, Letterhead, Coated, Textured
Up to 6,000 sheets (20 lb bond (80 g/m2))
Up to 2,000 sheets x 3 paper decks (20 lb bond (80 g/m2))
120~127V 60Hz 4A /Approximately 753 W maximum
120V, 60Hz, 15A / NEMA 5-15P
Approximately 41" x 37 3/8" x 31 3/8" (1,040 mm x 950 mm x 797 mm) /
Approximately 331 lb ( 150 kg)
Approximately 79 1/2" x 36 3/4" (2,020 mm x 932 mm)
(When the auxiliary tray is extended)
Staple Finisher-A1 (Table 32)
Item
Specification
3
13” x 19”, 12 5/8” x 17 11/16” (320 x 450 mm), 12” x 18”, 11”×17”, LGL, LTR, LTRR,
Paper Sizes
EXEC, STMTR, Custom Size(4” x 5 7/8” to 13” x 19 ¼” (100 x 148 mm to 330.2
mm x 487.7 mm)), Envelopes
14 lb bond to 110 lb cover (52 to 300 g/m2)*1 / Thin, Plain, Heavy, Color, Recycled,
Pre-Punched, Transparency, Tracing, Labels, Tab, Bond, Letterhead, Coated,
Paper Weight / Paper Types
Textured, Envelopes
*1 Collating cannot be set for paper less than 16 lb bond (60 g/m2)
LTR, STMTR, EXEC: 1,500 sheets (or 7 ¾” (195 mm) in height)
Tray A (Up to)
13” x 19”, 12” x 18”, 11” x 17”, LGL, LTRR: 750 sheets (or 3 7/8” (97 mm) in height)
LTR : Up to 250 sheets (or 1 ¼” (32 mm) in height)
Paper Capacity
Tray B (Up to)
13” x 19”, 12” x 18”, 11” x 17”, LGL, LTRR, EXEC : Up to 125 sheets (or 5/8” (16
mm) in height)
LTR: Up to 2,500 sheets (or 12 ¾” (325 mm) in height)
STMTR, EXEC: Up to 1,250 sheets (or 6 3/8” (162 mm) in height)
Tray C (Up to)
13” x 19”, 12” x 18”, 11” x 17”, LGL, LTRR: Up to 750 sheets (or 3 7/8” (97 mm) in
height)
Paper Capacity of
LTR, STMTR, EXEC: Up to 1,500 sheets / 100 sets (7 ¾” or (195 mm) in height)
Staple Mode
Tray A / Tray C (Up to) 13” x 19”, 12” x 18”, 11” x 17”, LGL, LTRR : Up to 750 sheets / 50 sets (3 7/8” (97
(20lb Bond)
mm) in height)
LTR, EXEC: Up to 100 sheets (20 lb bond (80 g/m2)
Maximum Stapling Capacity (Up to)
11” x 17”, LGL, LTRR: Up to 50 sheets (20 lb bond (80 g/m2)
Corner / 11” x 17”, LGL, LTR, LTRR, EXEC
Type of Staple / Size
Double / 11” x 17”, LGL, LTR, LTRR, EXEC
Power Requirement / Maximum Power
AC100-240V, 50/60Hz, 2.8A / 207 W maximum
Consumption
Plug
120V, 60Hz, 15A / NEMA 5-15P
Approximately 41” x 25 ¾” (30 ¾”*1) x 30 1/8” (1,040 mm x 654 mm (782 mm) x
Dimensions (H×W×D) & Weight
765 mm) / Approximately 134 lb (61 kg)
(When the auxiliary tray is extended)
Approximately 84 ¾” x 36 ¾” (2,152 mm x 932 mm)
(When the stack bypass and the auxiliary tray are extended)
Installation Space (W×D)
111 5/8” x 36 ¾” (2,834 mm x 932 mm)
(Approximately)
(When the optional Document Insertion Unit-H1 and Paper Folding Unit-G1 are
attached, the stack bypass and the auxiliary tray are extended)
Number of Trays
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Booklet Finisher-A1 (Table 33)
Item
Specification
3
13” x 19”, 12 5/8” x 17 11/16” (320 x 450 mm), 12” x 18”, 11”×17”, LGL, LTR, LTRR,
Paper Sizes
EXEC, STMTR, Custom Size(4” x 5 7/8” to 13” x 19 ¼” (100 x 148 mm to 330.2
mm x 487.7 mm)), Envelopes
14 lb bond to 110 lb cover (52 to 300 g/m2)*1 / Thin, Plain, Heavy, Color, Recycled,
Pre-Punched, Transparency, Tracing, Labels, Tab, Bond, Letterhead, Coated,
Paper Weight / Paper Types
Textured, Envelopes
*1 Collating cannot be set for paper less than 16 lb bond (60 g/m2)
LTR, STMTR, EXEC: Up to 1,500 sheets (or 7 ¾” (195 mm) in height)
Tray A (Up to)
13” x 19”, 12” x 18”, 11” x 17”, LGL, LTRR: Up to 750 sheets (or 3 7/8” (97 mm) in
height)
LTR : Up to 250 sheets (or 1 ¼” (32 mm) in height)
Paper Capacity
Tray B (Up to)
13” x 19”, 12” x 18”, 11” x 17”, LGL, LTRR, EXEC : Up to 125 sheets (or 5/8” (16
mm) in height)
LTR: 2,500 sheets (or 12 ¾” (325 mm) in height)
Tray C (Up to)
STMTR, EXEC: Up to 1,250 sheets (or 6 3/8” (162 mm) in height)
13” x 19”, 12” x 18”, 11” x 17”, LGL, LTRR: 750 sheets (or 3 7/8” (97 mm) in height)
Paper Capacity of
LTR, STMTR, EXEC: Up to 1,500 sheets / 100 sets (7 ¾” or (195 mm) in height)
Staple Mode
Tray A / Tray C (Up to) 13” x 19”, 12” x 18”, 11” x 17”, LGL, LTRR : Up to 750 sheets / 50 sets (3 7/8” (97
(20lb Bond)
mm) in height)
LTR, EXEC: Up to 100 sheets (20 lb bond (80 g/m2)
Maximum Stapling Capacity (Up to)
11” x 17”, LGL, LTRR: Up to 50 sheets (20 lb bond (80 g/m2)
Corner / 11” x 17”, LGL, LTR, LTRR, EXEC
Double / 11” x 17”, LGL, LTR, LTRR, EXEC
Type of Staple / Size
Saddle Stitch / 13” x 19”, 12 5/8” x 17 11/16” (320 x 450 mm), 12” x 18”, 11”×17”,
LGL, LTRR
Up to 20 sheets (including 1 cover page (110 lb bond) (300 g/m2)) (20 lb bond (80
Saddle Stitch Capacity
g/m2)
Saddle Stitching
Up to 1 to 5 sheets/25 sets, 6 to 10 sheets/15 sets, 11 to 16 sheets/10 sets,
Tray Capacity
17 to 20 sheets/5 sets
Saddle Fold
Up to 5 sheets (20 lb bond (80 g/m2))
Power Requirement / Maximum Power
AC 100-240V 50Hz / 60Hz 2.8 A / 255 W maximum
Consumption
Plug
120V, 60Hz, 15A / NEMA 5-15P
Dimensions (H×W×D)
Approximately 41” x 30 ¼” (35 ¼”*1) x 30 1/8” (1,040 mm x 767 mm (896 mm) x
/ Weight
765 mm) / Approximately 238 lb (108 kg) (When the auxiliary tray is extended)
Approximately 89 1/8” x 36 ¾” ( 2,264 mm x 932 mm )
(When the stack bypass and the auxiliary tray are extended)
Installation Space (W×D)
Approximately 116 1/8” x 36 ¾” ( 2,948 mm x 932 mm )
(Approximately)
(When the optional Document Insertion Unit-H1 and Paper Folding Unit-G1 are
attached, the stack bypass and the auxiliary tray are extended)
Number of Trays
Puncher Unit-BF1 (Table 34)
Item
Paper Sizes
Paper Weight / Paper Type
3 Holes
2 Holes
Punch Waste Tray Capacity
Power Requirement / Maximum Power
Consumption
Punch Type
Dimensions (H×W×D) / Weight
Specification
11"×17", LGL, LTR, LTRR
14 lb bond to 140 lb index (52 to 256 g/m2) / Thin, Plain, Heavy, Color, Recycled,
Tab, Bond, Letterhead, Coated, Textured
11"×17", LTR
LGL, LTRR
Approximately 5,000 sheets ( 20 lb bond (80 g/m2))
From the finisher / Approximately 56 W (When in operation)
Inside the finisher (Approximately 15 1/2" x 3 3/4" x 15 1/2" (392 mm x 95 mm x 392
mm)) / Approximately 8.2 lb (3.7 kg)
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Professional Puncher-C1/Professional Puncher Integration Unit-B1 (Table 35)
Item
Specification
Type
Paper Sizes
GBC Puncher
LTR
Paper Weight / Paper Type
LTR (3-holes、5-holes、Velo Bind 11-holes、Plastic Comb 19-holes、Twin
Loop 21-holes /32-holes、Color Coil 44-holes):
20 lb bond to 80 lb cover (75 to 216 g/m2) / Plain, Heavy, Color, Recycled , Tab,
Coated LTR (ProClick 32-holes): 20 lb bond to 65 lb cover (75 to 176 g/m2) /
Plain, Heavy, Color, Recycled , Tab, Coated
Punch Speed
Chip Tray Capacity
At machine rated speed
Maximum 25,000 sheets
Plastic Comb (19-hole)
Twin Loop (21/32-hole)
Color Coil (44-hole)
Velo Bind (11-hole)
Loose Leaf (3/5-hole)
Punch Pattern Die Sets (optional)
ProClick (32-hole)
High Durability Plastic Comb (19-Hole)
High Durability Color Coil (44-Hole)
High Durability Loose Leaf (3-Hole)
Power Requirement / Professional Puncher-C1 From the Professional Puncher Integration Unit-B1 / 320 W maximum
Maximum Power
Professional Puncher
AC120-127V/5.5A-60Hz / 130 W maximum
Consumption
Integration Unit-B1
Professional Puncher-C1 N/A. Attaches to the Professional Puncher Integration Unit-B1 for power
Plug
Professional Puncher
120V, 60Hz, 15A / NEMA 5-15P
Integration Unit-B1
Approximately 41” x12” x 31 ¼” (1,040 mm x 305 mm x 792 mm) /
Professional Puncher-C1
Approximately 176lb ( 80 kg)
Dimensions (H×W×D)
/ Weight
Professional Puncher
Approximately 41” x 10 1/8” x 31 ¼” (1,040 mm x 250 mm x 792 mm) /
Integration Unit-B1
Approximately 88.2lb (40 kg)
Document Insertion Unit-H1 (Table 36)
Item
Paper Sizes
Paper Weight / Paper Types
Number of Trays
Upper Tray
Lower Tray
Power Requirement / Maximum Power
Consumption
Plug
Paper Capacity
Dimensions (H×W×D) / Weight
Installation Space (W×D)
(Approximately)
Specification
13" x 19", 12 5/8" x 17 11/16" (320 x 450 mm), 12" x 18", 11"×17", LGL, LTR,
LTRR, EXEC, Custom Size(7 1/8" x 7 1/8" to 13" x 19 1/4" (139.7 mm x 182 mm
to 330.2 mm x 487.7 mm))
14 lb bond to 110 lb cover (52 to 300 g/m2) / Thin, Plain, Heavy, Color, Recycled,
Pre-punched, Tab, Bond, Letterhead, Coated, Textured
2
Up to 200 sheets (20 lb bond (80 g/m2))
Up to 200 sheets (20 lb bond (80 g/m2))
AC100-240V/2.8A、50/60Hz / 103 W
120V, 60Hz, 15A / NEMA 5-15P
Approximately 55 3/8" x 26 3/8" x 31 1/4" (1,407 mm x 746 mm x 793 mm) /
Approximately 134 lb ( 61 kg)
Approximately 102 5/8" x 36 3/4" (2,607 mm x 932 mm)
(When the Booklet Finisher-A1/Staple Finisher-A1 is attached, and the stack
bypass and the auxiliary tray are extended)
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Paper Folding Unit-G1 (Table 37)
Item
C-Fold (Paper Size/Weight/Type)
C-Fold Capacity
Z-Fold (Paper Size/Weight/Type)
Specification
LTRR / 14 lb Bond to 28 lb Bond ( 52 g/m2 to 105 g/m2) / Thin, Plain, Color,
Recycled, Bond
40 sheets
11”x17”, LGL, LTRR / 14lb Bond to 28lb Bond (52 g/m2 to 105 g/m2) / Thin, Plain,
Color, Recycled, Bond
Z-Fold Capacity
Tray A / C : Up to 30 sheets (11” x 17”) , Up to 10 sheets (LGL, LTRR)
(Output to Staple Finisher-A1 or Booklet FinisherTray B : Up to 10 sheets (11” x 17”, LGL, LTRR)
A1)
LTRR / 14 lb Bond to 28 lb Bond (52 g/m2 to 105 g/m2) / Thin, Plain, Color,
V-Fold (Paper Size/Weight/Type)
Recycled, Bond
V-fold Capacity
(Output to Staple Finisher-A1 or Booklet Finisher- Tray A/B/C : Up to 10 sheets
A1)
LTRR / 14 lb bond to 28 lb bond (52 g/m2 to 105 g/m2) / Thin, Plain, Color,
Zigzag-Fold (Paper Size/Weight/Type)
Recycled, Bond
Zigzag-fold Capacity
Up to 40 sheets
Power Requirement / Maximum Power
From the finisher / 130 W Maximum
Consumption
Approximately 46 7/8” x 13 ¼” x 31 ¼” (1,190 mm x 336 mm x 793 mm) /
Dimensions (H×W×D) / Weight
Approximately 157 lb (71 kg)
Approximately 102 5/8” x 36 ¾” (2,607 mm x 932 mm)
Installation Space (W×D)
(When the Booklet Finisher-A1/Staple Finisher-A1 is attached, and the stack
(Approximately)
bypass and the auxiliary tray are extended)
Inner Booklet Trimmer-A1 (Table 38)
Item
Trimming Method
Paper Sizes
Paper Weight / Paper Types
Trimming Width
Maximum Number of Sheets Trimmed
Trimmer Booklet Waste Tray Capacity
Trimmed Booklet Output Capacity
Power Requirement / Maximum Power
Consumption
Dimensions (H×W×D) / Weight
Specification
Face Trim
13" x 19", 12 5/8" x 17 11/16" (320 mm x 450 mm), 12" x 18", 11"×17", LGL、
LTRR, Custom Size(8 1/4" x 11" to 13" x 19 1/4" (210 mm x 279 mm to 330.2
mm x 487.7 mm))
16 lb bond to 110 lb cover (60 g/m2 to 300 g/m2) / Thin , Plain, Heavy , Recycled,
Color, Coated
2 mm to 20 mm
Up to 40 sheets
Up to 1,500 sheets of trimmed strip (width 0.78" (20mm), LTR, 20 lb bond (80
g/m2))
Up to 30 booklets
From the finisher / 51 W (When in operation)
Inside the finisher (Approximately 15 7/8" x 9 7/8" x 24 5/8" (403 mm x 251 mm x
625 mm)) / Approximately 70.5 lb (32 kg)
Copy Tray-P1 (Table 39)
Item
Paper Sizes
Paper Weight / Paper Type
Paper Capacity (20lb. Bond)
Dimensions (H×W×D)
Weight
Installation Space (W×D)
(Approximately)
Specification
13" x 19", 12" x 18", 11"×17", LGL, LTR, LTRR, EXEC, STMTR, Custom Size
(4" x 5 7/8" to 13" x 19 1/4" (100 x 148 mm to 330.2 mm x 487.7 mm))
14 lb Bond to 110lb Cover (52 g/m2 to 300 g/m2)
/Thin, Plain, Heavy, Color, Recycled, Pre-Punched, Transparency, Tracing,
Labels, Tab, Bond, Letterhead, Coated, Envelopes
Up to 250 Sheets
6 7/8" x 16 1/2" x 15" (175 mm x 420 mm x 382 mm)
(when auxiliary tray is extended)
Approximately 2.9 lb (1.3 kg)
63" x 36 3/4" (1,600 mm x 932 mm)
(When the auxiliary tray is extended)
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USB Flash Drive Specifications (for the USB Key and USB Stick) (Table 40)
Capabilities
Requirement
connection speed
USB 2.0 High Speed certified, USB 1.1 backward compatible
memory size
Size ≥ 2 GB
Bootable media support
Yes (mandatory)
File system support
Bootable NTFS and FAT32 (Intel)
Drivers
Windows generic drivers for USB mass storage. No specific drivers or specific setup
Bios recognition
USB HDD device
USB key technology
SLC (Single Level Cell – Mandatory)
Encryption
No hardware data encryption software on the USB key allowed
U3 support
Not allowed
Biometric support
Not allowed
Micro-Drive
Not allowed
Ready Boost certified
Yes (mandatory)
File size
Minimal Throughputs
512B
32kB
256kB
2MB
64MB
Read
1.5 MB/s
8 MB/s
20 MB/s
23 MB/s
24 MB/s
Write
0.1 MB/s
0.8 MB/s
4 MB/s
4 MB/s
8 MB/s
Housing
Rubber housing (shock resistant) is preferred
LCD Screen
Not allowed
Activity indication Led
Yes
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PRISMAsync Controller (Table 41)
Item
Specifications
Server Type
External
Operating System
Windows XPe SP3
Processor
Intel QuadCore i7
GPU
nVidea GeForce GTS450
Memory
4 GB
Hard Disk
3 x 3.5” SATA II, 250 GB, 7,200 RPM
Ethernet 10/100/1000 Base-T, TCP/IP (LPR/LPD, 9100 Socket, SMB),
Static IP/Auto IP (DHCP)
Adobe PostScript 3 (3019), PDF 1.7, Extension Level 3 (for Acrobat 9);
PDF-X, Optimized PS, Optimized PDF
• Windows Vista, Windows 7 (32- and 64-bit)
• Macintosh OS X 10.4, 10.5, 10.6 (32-bit)
• PPD
SNMP v1, v2c, and v3, Host resources MIB, System Group MIB II, Printer MIB, Job Monitor MIB
136 Type 1 fonts for Roman languages
User import of PS fonts via the Settings Editor
Optional Adobe Asian fonts:
• Japanese:
5 Morisawa fonts (no Heisel fonts)
• Chinese:
2 fonts for simplified Chinese, 1 font for traditional Chinese
• Korean: 1 font for Korean
HKS K, HKS K 3000+, HKS N, HKS N 3000+ Pantone Goe (Uncoated/Coated), Pantone+ Solid
(Uncoated/Coated)
PDF, PS via USB connection on the operator panel.
(Compatibility with all USB storage devices cannot be guaranteed.)
Including the Operator Panel and Attention Light:
100-240 V, 15 A, 50 to 60 Hz
Including the Operator Panel and Attention Light:
Maximum: Approximately 181 W
Running: Approximately 165 W
Ready:
Approximately 130 W
Sleep Mode:
Approximately 117 W
16.5” x 7.9” x 16.9” (420 mm x 200 mm x 430 mm)
Interface
Page Description Languages
Print Drivers
Protocols
Fonts
Spot Color Libraries
USB Printing
Power Source
Maximum Power Consumption
Dimensions (H x W x D)
Weight
Security
Languages
Approximately 35 lb (16 kg)
E-Shredding (optional), HTTPS, SNMP v3
Password protection per user role (key operator, system administrator, service technician)
American English, British English, Czech, Danish, Dutch, Finnish, French, German, Hungarian,
Italian, Norwegian, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish,
Japanese
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B. Warranty
1.
Main Unit Limited Warranty
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2.
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GPR-32/33 Drum Unit Limited Warranty
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C. List of Tables
Model Comparison (Table 1) ............................................................................................................. 3
Configuration (Table 2) ...................................................................................................................... 4
Online Modules (Table 3) .................................................................................................................18
Power and Plug Requirements for Main Unit and Accessories (Table 4) ........................................23
imageRUNNER ADVANCE C9075S PRO/C9065S PRO Main Unit Power Receptacle (Table 5) .24
Accessories Power Receptacle (Table 6) ........................................................................................24
Approximate Weight (Table 7) .........................................................................................................25
Dimensions (Table 8) .......................................................................................................................25
Dimensions Diagram (Table 9) ........................................................................................................26
Installation Space (Table 10) ...........................................................................................................28
Estimated Installation Times (Table 11) ...........................................................................................29
Main Unit Consumables List (Table 12) ...........................................................................................36
Main Unit Consumable Parts List (Table 13) ...................................................................................38
Duplex Color Image Reader Unit-A1 Consumable Parts List (Table 14) ........................................39
Paper Deck Unit-A1 Consumable Parts List (Table 15) ..................................................................39
POD Deck Lite-A1 Consumable Parts List (Table 16) .....................................................................39
Multi-drawer Paper Deck-A1 Consumable Parts List (Table 17) .....................................................40
Main Unit Fixing Assembly (Table 18) .............................................................................................40
Periodic Replacement Parts (Table 19) ...........................................................................................41
Main Unit Periodic Maintenance (Table 20) .....................................................................................42
Special Tools (Table 21) ..................................................................................................................44
Soft Counter (Table 22)....................................................................................................................45
Monthly Copy Volume (Table 23) ....................................................................................................46
Monthly Print Copy Volume Definitions (Table 24) ..........................................................................46
Table 25 – Parts Order Center Days and Hours of Operation .........................................................58
Canon USA Support Escalation Flow Chart (Table 26) ...................................................................61
imageRUNNER ADVANCE C9075S PRO/C9065S (Table 27) .......................................................68
Duplex Color Image Reader Unit-A1 (Table 28) ..............................................................................70
Paper Deck Unit-A1 (Table 29) ........................................................................................................70
POD Deck Lite-A1 (Table 30) ..........................................................................................................70
Multi-Drawer Paper Deck-A1 (Table 31) ..........................................................................................71
Staple Finisher-A1 (Table 32) ..........................................................................................................71
Booklet Finisher-A1 (Table 33) ........................................................................................................72
Puncher Unit-BF1 (Table 34) ...........................................................................................................72
Professional Puncher-C1/Professional Puncher Integration Unit-B1 (Table 35) .............................73
Document Insertion Unit-H1 (Table 36) ...........................................................................................73
Paper Folding Unit-G1 (Table 37) ....................................................................................................74
Inner Booklet Trimmer-A1 (Table 38) ..............................................................................................74
Copy Tray-P1 (Table 39)..................................................................................................................74
USB Flash Drive Specifications (for the USB Key and USB Stick) (Table 40) ................................75
PRISMAsync Controller (Table 41) ..................................................................................................76
D. List of Figures
Figure 1 – Configuration..................................................................................................................... 6
Figure 2 – e-Support: Flat-Rate Program ........................................................................................49
Figure 3 – e-Support: Authorized Parts Repair Facilities.................................................................51
Figure 4 – e-Support: e-Tag .............................................................................................................52
Figure 5 – e-Support: e-Tag Claim Console ....................................................................................53
Figure 6 – ISG Central .....................................................................................................................54
Figure 7 – CNA: Warranty Credit Inquiry .........................................................................................55
Figure 8 – CNA: e-Tag Warranty Claims Search .............................................................................55
Figure 9 – ISG Central .....................................................................................................................56
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Figure 10 – CNA: Warranty Credit Inquiry .......................................................................................57
Figure 11 – CNA: Flat-Rate Warranty Reimbursement Search .......................................................57
Figure 12 – NAVI Login Screen .......................................................................................................62
Figure 13 – NAVI Screen .................................................................................................................62
Figure 14 – e-Support: NAVI’s Mini-Home Page .............................................................................64
Figure 15 – The Canon e-Support Center Login .............................................................................65
Figure 16 – ISG Central: Login Screen ............................................................................................66
Figure 17 – ISG Central Welcome Page..........................................................................................66
Figure 18 – ISG Central: Engineering Services and Solutions Page ..............................................67
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