LS Dealer instructions v3.3 L5.indd

With DECT Technology
Guardian Alert
Model # 37911
These instructions are for the Dealer to set-up and program the LifeSentry system
to operate with the Central Station of your choice.
The LifeSentry product (the “System”) uses the industry standard “Contact ID”
and “4+2” protocols.
Voice prompts provide easy set-up and testing.
Basic set-up requires you to:
Install the 4 AA rechargeable Ni-mH batteries in the Base unit.
Install one of the special Lithium-Ion rechargeable batteries into the Pendant.
Install the second Lithium-Ion rechargeable battery in the Base charger.
Basic programming requires you to enter:
The central station telephone number(s).
The 4 digit account code of your customer.
There are several special options you can set for additional features - these include:
Changing the 4 digit factory password to a password of your choice.
You should enter two telephone numbers - the primary number should be the
alarm receiver’s toll free number and the secondary number should be the
alarm receiver’s local long distance number, in case the first number is busy
or unreachable.
You can program the System to send Restore Codes.
You can program the System to send a Periodic Test Signal every day, every
week, or every 30 days.
The System can learn up to a total of 4 Pendants and Emergency Wall Communicators.
NOTE: At any time in the future, you can remotely change all of these setting over
a telephone line using any touch-tone phone.
NOTICE - Please read all of the Limitations of Liability and the Disclaimer and
Limited Warranty that are in the user SET-UP & OPERATING Instructions.
System Components...................................................................................4
Installing the Batteries...............................................................................5
Connecting the Base Unit
Power Connection..................................................................................7
Telephone Connections..........................................................................7
Communication Protocol Options..........................................................8
Line Seizure...........................................................................................8
Dealer Programming
Key to LED Status.................................................................................9
Programming Central Station Tel Numbers & Account Codes.......... 10
Central Station Number / Account Code Programming Worksheet.... 11
Changing a 4 Digit Password...............................................................12
Setting Programming Options.............................................................13
Remotely Programming a System.......................................................16
Adding Additional Pendants to the System.........................................17
Basic Set-up and Test
Lanyard, Belt Clip or Wrist-Strap......................................................19
Battery Check.....................................................................................20
System Check.....................................................................................20
Operating Range.................................................................................21
Out of Service Storage or Transportation...........................................22
Troubleshooting Guide............................................................................23
Central Station Items of Interest............................................................24
Replacement Parts / Optional Accessories.............................................26
Product Specifications ............................................................................27
System Components:
The items below are included with your System .
Base Unit
Rechargeable Lithium-Ion Special
Pendant Batteries - 2 Pieces
Rechargeable AA Batteries - 4 Pieces
Belt Clip
AC Adapter
Wrist / Walker / Wheelchair
Phone Cord
Installing and Charging the Batteries
Pendant - small white batteries. The Pendant requires one of the white
Li-Ion (Lithium Ion) batteries at any given time. The pendant should be able
to run more than 4 months on a fully charged battery with 1 hour of talk time
when fully charged. The second battery is to be charging in the Base unit
when not being used in the Pendant. There is no problem of over charging
while in the Base charger.
To install the Pendant battery in the Pendant - unscrew the battery cap
counter-clockwise. Pull the battery cap off. Install the battery with the negative side up facing the cap. Re-install the cap by screwing the cap clockwise
until snug.
To install the Pendant battery in the Charger - Place the extra Pendant
battery into the front charging area of the Base unit so that it will be charged
and be ready when it’s time to swap the batteries around. The LED on the
right side will turn RED when charging and GREEN when fully charged. If
the charger is empty, or if battery is not fully seated in the charger, the
LED will be OFF.
The Pendant Batteries are shipped from the factory with a partial charge, and
will only standby a short period of time. It is recommended to exchange the
battery that is in the base charger with the battery in the pendant after the first
day of use. This will ensure the battery in the pendant is fully charged and
will standby several months before needing to be exchanged/charged again.
You can check the battery status at any time by simply pushing the gray battery test button on the back of the Pendant for a second.
NOTE: These white batteries are very special batteries that are not available
at your local store. See Specification on page 27 for more details, or contact
your distributor to purchase replacement batteries.
Base - larger batteries: The Base unit requires 4 rechargeable 2400 mAH
NiMH batteries (included). Unlike the Pendant battery, these are readily
available in stores. They will provide you with up 24 hours of battery backup protection in the event of a power failure. They will not be damaged
by continually charging in the base unit. The ratings on these can be 2400
mAH or higher.
When you first get your unit - these batteries will probably be low, or even
fully discharged - and will need to be charged overnight before being able
to provide you the 24 hour battery back-up protection.
Remove the cover on the bottom of the
Base unit. Install the 4 batteries as shown
in the plastic engraving in the battery
compartment area. A few seconds after
you install these, you might hear “Running on battery power”. When the unit
is operating on the backup batteries, it
will announce “Running On Battery
Power” twice and the RED Power LED
will continue to flash. If power is not
restored within an 8 hour period, the unit
will start to announce “Running On Battery Power” once every 30 minutes
until power is restored or the back up batteries are depleted. (If you do not
hear this announcement, and the Power LED is on solid, that means that you
have already plugged in the power adaptor).
NOTE: The voice prompts “Battery is OK” etc only apply to the pendant
battery - not to the status of the base unit’s batteries. It is recommended that
you replace the base unit batteries with a new set of similar batteries after
several years.
Master ON/OFF switch:
LifeSentry has a Master ON/OFF switch on the bottom of the base unit –
just left of the rechargeable batteries for the base unit. This switch controls
all power – back up batteries and power from the AC adapter. This switch
should be ON at all times while the unit is in use. This switch should only
be turned OFF if the LifeSentry unit is taken out of service – during transportation or no longer needed.
Connecting the Base Unit
Power Connection. Simply plug the AC Adapter into the nearest electrical
outlet. Plug the other end of the AC power adapter into the Base unit. You
need to push the plug into the opening in the Base unit and twist 90’ clockwise
to lock in place. To remove in the future, simply rotate 90’ counter-clockwise
and pull outward.
Caution: Do not plug the AC Adapter into an outlet which is controlled
by a switch. The switch could accidentally be turned off, thus rendering
the Base unit inoperable after approximately 24 hour when the back up
batteries become discharged.
Telephone Connection. A standard telephone line is required to use your
System. Your phone will work with your existing touch-tone phone line and
existing service. It works the same way as any cordless phone. NOTE:
Touch Tone service is required.
Simply plug one end of the telephone cord into a telephone jack, and the
other end into the “Line In” jack at the back of the Base unit. Note - you
will feel a ‘click’ when the cords are firmly seated in the wall and the Base
unit jack receptacles.
If you need to plug a conventional telephone into same outlet used by the Base
unit, simply plug the telephone into the spare jack labeled “To House Phone.”
Communication Protocol Options:
The LifeSentry unit supports 3 different alarm communication protocols –
Contact ID, 4+2 and DIGI Format - to help the installer deal with any type
of phone system that the customer may be using:
Contact ID alarm communication protocol is not recommended for use with
VoIP internet phone systems such as Skype, MagicJack, Vonage, Comcast,
Fox, etc. Presently the reliability of such services is not adequate for use with
Contact ID in an emergency situation. See page 24 & 25 for more details.
4+2 is a “pulsed” alarm communication format that is much more reliable
communication protocol with VoIP phone systems – but not all Central Stations support the use of 4+2 communication protocol. Please check with
your Central Station for recommendations before using 4+2 on a VoIP phone
system. See page 24 & 25 for more details
DIGI Format is a proprietary format only supported by one central station
at this time.
How to Handle VoIP, DSL and other Internet phones: See above comments on Communication Protocols for your best option.
Line Seizure
The phone plugged into the “To House Phone” jack will have the line
seizure feature. This means that whenever the Base unit chooses to dial out
during an emergency - it will seize the line from the phone that is plugged
into this “To House Phone” jack if it is in use - and disconnect it - so that the
Base unit can dial out. This is known as ‘Local line seizure’.
Notice: If you choose to have ‘Whole house line seizure’, you need to run
all phones through this “To House Phone” jack as is typically done for such
professional installations.
Dealer Programming Instructions
The System has several features to help with the programming. First are the
voice prompts at almost every stage. They give you a good audible confirmation of the progress as you are programming.
Second are the LED lights on the base unit and the Pendant. Here is the key
for the LEDs:
Key to LED Status
BASE RED LED functions:
Off: No AC power/No Back-up Battery Power
Solid: AC power
Flashing: Running on Battery Back-up
BASE GREEN LED functions:
Off: Standby
Solid: Dialing/Talking or Learn Mode
Flashing: Pendant Learning or Low Pendant Battery
Off: No Battery in Charger
Red: Battery is Charging
Green: Pendant Battery is fully Charged
PENDANT LED (single RED LED) Functions:
Dialing or Talking
Flashing: Pendant Learning
Functions (Note - this is an optional accessory):
Dialing or Talking
Flashing: Pendant Learning
Programming Central Station Telephone Numbers & Account Codes:
The System must be programmed with the central station telephone numbers
and a 4 digit account code before operation can be successful. The System
needs to learn 2 telephone numbers: the alarm receiver’s toll free number as
the “primary number” and the alarm receiver’s local long distance number
as the “secondary number” as a back-up, in case the primary number is busy.
• You program the System using a touch-tone telephone connected on
the same line as the Base unit. You will hear the Base unit speak each
number that is pushed as you push them.
• Dial slowly and listen for each number to be announced. If you did
not hear the announcement - the number was not recorded.
• The System can learn numbers up to 32 digits long,
• If you chose to only program one central station number, simply enter
“#” in place of the second number.
• If you need to add a pause in your number sequence, simply insert a “”
where ever you need a 1 second pause. Insert “” if you need a 2
second pause.
• Remember to program a 1 before any long distance numbers.
• Remember to program any AREA CODE numbers if needed.
• Remember to program any PREFIX NUMBERS (like 9 to get an outside
line) if needed.
Step 1: Write out the numbers you are wanting to program into the system.
Below we will refer to Number 1 as the first number, Number 2 as the second
number etc. Include area-codes and a 1 or 9 if they are needed for dialing.
Step 2: Establish a phone connection with your cell phone. This is done as
follows. From your home phone (on the same line as the System is hooked-up
to) call your cell phone (or any other number if you don’t have a cellphone
handy). Answer the phone (or wait until the number called answers the
phone and tell them just to wait a minute while you program your system).
Note: If you don’t have an open line when you begin to program the unit
with your telephone - the phone company will think you are trying to dial
an outside number and will try to complete the call. By having the phone
line already in use with your cell phone or other called party - you are now
ready to program the System.
Step 3: With the phone connection established in Step 2, slide the slide
switch at the back of the Base unit to Programming Mode. You will hear
an audible announcement of this position.
Step 4: Determine how many central station numbers you want to enter.
(We recommend the alarm reciever’s toll free number and their local
long distance number.) Follow the next steps to enter these numbers.
NOTE: The “#” key (the key in the lower right corner of your phone keypad)
must be entered after the password, after each central station number , and
after the account code as shown in the steps below. Do not ignore the “#”
Central Station Number & Account Code Programming:
Note: You will be using your telephone keypad on an open telephone line to
program the System numbers. (A cellphone is easiest). The base will speak
each number that is pushed on the telephones keypad. You DO NOT have
to program a secondary (or back-up) central station telephone number, but
we highly recommend using first the alarm receiver’s toll free number and
then their local long distance number.
1. Call your cell phone from the telephone on the same line as the Base
unit. Answer your cellphone and keep this line open for the following
2. Slide Programming switch to Programming Mode)
3. Enter (Password) – XXXX then “#” (Default is “1 2 3 4”) [Voice prompt
– Enter 1st phone number followed by “#”]
4. Enter primary central station number – X XXX XXX XXXX then “#”
[Voice prompt – Enter 2nd phone number followed by “#”]
5. Note: to skip secondary phone number - just enter “#” again
6. Enter secondary central station phone number – X XXX XXX XXXX then “#”
[Voice prompt – Enter 4 digit account number]
7. Enter 4 digit account number – AAAA then “#”[Voice prompt – Programming complete]
8. Slide Programming Switch to Normal Operation (“Emergency Call
To Change the 4 Digit Password:
The factory default for the programming password is “1 2 3 4”. If you wish
to change this password, simply follows these steps:
Establish a phone line as you did in Step 2 on page 10.
Slide programming switch to Programming Mode.
Enter “1 2 3 4” or your old Password – XXXX then “* # * #”
[Voice prompt – Enter New Password ]
Enter “Y Y Y Y” (your new password) then “#”
[Voice prompt – Programming complete]
Slide Programming Switch to Normal Operation
[Voice prompt – “Emergency Call Mode”]
Setting Programming Options:
Always slide programming switch to Programming Mode to start - and
return back to Normal Operation (“Emergency Call Mode”) when
As always - First establish a phone line as you did in Step 2 on page 10.
Several options can be changed during one programming session but
you must exit and re-enter the password each time. (You do not have
to open a new phone line or slide the switch each time an option is set).
There are eight options that you may wish to set. These are as follows:
Option #1 -- Dial 9 Before Number
Option #2 -- Communication Protocol Options
Option #3 -- Dial *82 before the number
Option #4 -- DEMO / Tradeshow Mode
Option #6 -- Automatic Call-Back Feature
Option #7 -- Send Restore Message
Option #8 -- Periodic Test Interval
Option #9 -- Reset To Factory Settings
To Set the Options:
Option #1 – Dial 9 Before Number - Dials ‘9’ to get an outside line.
Enter (Password) – XXXX then “**” (Default is 1234)
[Voice prompt – Option Mode]
Enter – 1
[Voice prompt – Dial 9 before number,
1 for YES – 3 for NO]
Enter either 1 or 3
[Voice prompt 1 – YES]
[Voice prompt 3 – NO] – FACTORY SETTING
Enter “#” (to exit programming mode)
[Voice prompt – Programming complete]
Slide Programming Switch to Normal Operation
[Voice prompt – “Emergency Call Mode”]
Option #2 – Alarm Communication Protocol
1. Enter (Password) – XXXX then “**” (Default is 1234)
[Voice prompt – Option Mode]
2. Enter – 2 [Voice prompt – Alarm Communication Protocol],
2 for 4+2
3 for DIGI Format (a special case proprietary use)
3. Enter either 1, 2 or 3
[Voice prompt 1 – CONTACT ID]
[Voice prompt 2 – 4+2
[Voice prompt 3 – DIGI Format]
4. Enter “#” (to exit programming mode)
[Voice prompt – Programming complete]
5. Slide Programming Switch to “Normal Operation”
[Voice prompt – “Emergency Call Mode”]
Option #3 -- Dial *82 Before the Number --Displays unblocked Caller ID
information from the caller for this call only.
Enter (Password) – XXXX then “**” (Default is 1234)
[Voice prompt – Option Mode]
Enter – 3
[Voice prompt – Dial *82 before number,
1 for YES – 3 for NO]
Enter either 1 or 3
[Voice prompt 1 – YES]
[Voice prompt 3 – NO] – FACTORY SETTING
Enter “#” (to exit programming mode)
[Voice prompt – Programming complete]
Slide Programming Switch to Normal Operation
[Voice prompt – “Emergency Call Mode”]
Option #4 – DEMO/Tradeshow Mode – THIS MODE IS FOR DEMO
MODE ONLY FOR SALESPERSONS. This feature is used to DEMO the
unit without having access to a telephone line. We use this feature with a
1. Enter (Password) – XXXX then “**” (Default is 1234)
[Voice prompt – Option Mode]
2. Enter – 4 [Voice prompt – DEMO Tradeshow Mode],
1 for YES
3. Enter either 1 or 3
[Voice prompt 1 – YES]
[Voice prompt 3 – NO]
4. Enter “#” (to exit programming mode)
[Voice prompt – Programming complete]
5. Slide Programming Switch to “Normal Operation”
[Voice prompt – “Emergency Call Mode”]
Option #6 -- Automatic Call-Back Feature - This feature allows the unit
to call a central station, send the Emergancy Event information, hang-up and
then automatically answer a call back. After the base connects with central
station, transmits the Personal Emergency and account info and receives the
Kiss-Off tone, the base hangs up but keeps the communication link active
between the pendant/EWC and itself. .It will then answer the next incoming
call and the Customer will speak with the central station with no indication
that a callback has occurred.
1. Enter (Password) – XXXX then “**” (Default is 1234)
[Voice prompt – Option Mode]
2. Enter – 6 [Voice prompt – Automatic Call-back Mode],
1 for YES
3. Enter either 1 or 3
[Voice prompt 1 – YES]
[Voice prompt 3 – NO]
4. Enter “#” (to exit programming mode)
[Voice prompt – Programming complete]
5. Slide Programming Switch to “Normal Operation”
[Voice prompt – “Emergency Call Mode”]
Option #7 – Send Restore Message - These are messages that are automatically sent to the central station to report the AC Power or the communication
(RF or battery) problem with the Pendant has been restored or corrected.
Enter (Password) – XXXX then “**” (Default is 1234)
[Voice prompt – Option Mode]
Enter – 7
[Voice prompt – Send restore code to call center,
1 for YES – 3 for NO]
Enter either 1 or 3
[Voice prompt 1 – YES]
[Voice prompt 2 – NO] – FACTORY SETTING
Enter # (to exit programming mode)
[Voice prompt – Programming complete]
Slide Programming Switch to Normal Operation
[Voice prompt – “Emergency Call Mode”]
Option #8 - Periodic Test Interval (for automatic check-in with central
Enter (Password) – XXXX then “**” (Default is 1234)
[Voice prompt – Option Mode]
Enter – 8 [Voice prompt – Periodic test interval,
1 for 1 day,
2 for 7 days, – FACTORY SETTING
3 for 30 days]
Enter either 1, 2 or 3
[Voice prompt 1 – Every day]
[Voice prompt 2 – Every 7 days]
[Voice prompt 3 – Every 30 days]
Enter “#” (to exit programming mode)
[Voice prompt – Programming complete]
Slide Programming Switch to “Normal Operation”
[Voice prompt – “Emergency Call Mode”]
Option #9 – Reset To Factory Settings
Enter (Password) – XXXX then “**” (Default is 1234)
[Voice prompt – Option Mode]
Enter – 9
[Voice prompt – Reset to factory settings,
1 for YES – 3 for NO]
Enter either 1 or 3
[Voice prompt 1 – YES]
[Voice prompt 3 – NO]
Enter “#” (to exit programming mode)
[Voice prompt – Programming complete]
Slide Programming Switch to “Normal Operation”
[Voice prompt – “Emergency Call Mode”]
Note: The telephone numbers are erased, so if the Emergency
button is pushed, you will hear the dial tone and then “Hanging
Remotely Programming a System.
The System can be remotely programmed over a telephone line.
STANDARD METHOD: Simply call the number of the residence where
the Base unit is connected. Have the user slide the switch at the back of the
Base unit to “Programming Mode”. Then, proceed to program the System
as needed with the touch-tones of the phone on which you are calling from.
Have them slide the switch back to Normal Operation when done.
1.The dealer calls the customers phone number that the LifeSentry is
installed on.
2.The dealer allows the phone to ring 1 ring cycle - (equivalent to 1 ring
back tone - about 6 seconds of ringing).
3.The dealer then hangs up.
4.The dealer waits 5 seconds and dials the customer phone number again.
a. The LifeSentry sees this second call within a 30 second period and
immediately answers the phone.
b. The LifeSentry will only start this 30 second timer - waiting for a
second call to ring the phone ONLY if the phone only rings 1 time.
If the phone rings more than 1 time, the LifeSentry unit will not start
the timer and will NOT wait for the second call - feature is canceled
and reset.
5.As soon as the LifeSentry answers the call, [voice prompt – programming mode] is played.
6.The dealer enters the 4 digit password and then LifeSentry enters programming mode (unit will program normally).
7.If no password or an incorrect password is entered within 15 seconds,
the LifeSentry unit will hang up and reset.
8.The dealer will press ‘9’ to end programming, exit and reset the LifeSentry unit.
Note: the programming voice prompts will still be heard from the base while
the unit is being remotely programmed – this is designed to allow the customer know that changes are being made to their unit.
Adding Additional Pendants to the System.
The System comes with one Pendant. If you want to add additional pendants
or the Emergency Wall Communicators accessories to your system (for a
combined total of 4) - follow the directions here. If not, skip this section.
The Pendant’s unique ID code should already be learned into the Base unit
when it came from the factory. You can add additional Pendants (up to 4)
to the System by simply teaching each Pendant’s ID code to the Base unit.
When more than 1 Pendant is learned the base, the base unit will
announce the Pendant number (i.e. Pendant #X, battery is OK) at the
base when doing a manual battery or system check
Anytime the Pendant reports to the call center (Emergency Wall Communicator or Pendant battery status), the pendant number information is also
transmitted to the call center – Zone 1, 2, 3,… for Pendant or Emergency
Wall Communicator 1, 2, 3, or 4.
To program a new Pendant or Emergency Wall Communicator to the
Base unit:
On the Base Unit:
1.Push and release the RED Code Learn button on the back of the Base
unit. You will hear a voice prompt “Pendant Learning”
On the Pendant:
2.PUSH the Gray Battery Test button and the Blue Panic button simultaneously. HOLD both buttons until you hear “Pendant Learning” from
the Pendant - then release both buttons on the Pendant.
• Note that the panic button is RED on the Emergency Wall Communicator
• If “Base and Pendant out of Range” or, “Pendant Learning Failed”
is heard from the pendant, STOP - wait 30 seconds and start at step
#1 again.
3.When the Pendant Learning has been successful you will hear “All
Systems are OK”
• If “Base and Pendant out of Range” or, “Pendant Learning Failed”
is heard from the Base or Pendant, STOP - wait 30 seconds and start
at step #1 again.
• You have less than 45 seconds after pushing the RED Code Learn button
on the base unit to get the pendant to enter “Pendant Learning” mode.
• Teaching additional pendants does not erase previously learned pendants. It adds it to the list.
• The base unit will automatically exit the pendant learning mode after
several seconds or if Pendant Learning Failed.
• If you hear the voice prompt “Base and Pendant Out of Range” or,
“Pendant Learning Failed” an error has occurred, wait 30 seconds for
the base to reset and repeat steps 1 & 2.
• Only 4 Pendants can be learned. (If Pendants have been lost or replaced,
we recommend you erase all pendants and re-learn all current Pendants.)
You can erase all previously learned pendants (and Emergency Wall Communicators) by simply holding down the red Code Learn button at the back
of the Base unit for 8 seconds. You will hear the confirmation of “Previous
Pendant Codes Erased” from the Base unit. After that, you can program a
new pendant to the base unit following the steps above as desired.
Basic Set-up and Test
Lanyard, Belt Clip or Wrist
The System comes with 3
accessories for carrying the
pendant. You can wear the
Pendant using the Lanyard or
by sliding the Pendant into the
Belt Clip or Wrist-strap. Note
that the Wrist-Strap can also be
used as a way to attach the Pendant to a wheel chair. Choose the method that suits your customer’s needs.
The image above shows the method of attaching the lanyard to the Pendant.
Note that the lanyard has a break-away feature to release if it gets caught on
something while around someone’s neck.
Battery Check:
The Pendant has a built-in battery tester. When you press the Gray button at
the back of the Pendant, a voice announcement will inform you of the battery
condition. One of the following messages will be heard:
“Battery is ok.”
“Battery is low.”
Check the battery condition twice a month.
The battery should be replaced within the next week.
“Replace battery now.”
The battery should be replaced now.
Remind your customers to test the battery at least twice a month
along with the System Check outlined on the next page.
It is important to replace the Pendant batteries every several years. Note:
This is a very unusual battery not available at most outlets. Order replacement batteries from your supplier or from
NOTE: The Pendant does a self test on the pendant battery every 13
hours. When the battery level gets to the “Replace battery now” level,
it will send a signal to the central station to notify them of this situation.
The Base also counts these 13 hour checks. If 4 reports are missed in
a row (52 hours later), the Base unit will send a loss of RF signal to
the central station.
System Check:
The button on the back of the pendant case which is used to perform the BATTERY
CHECK, will also perform a SYSTEM CHECK. Press and hold this button for
more than four (4) seconds. One of the following announcements will be made.
“All systems are ok.”
This confirms the following:
Battery status.
The Pendant is working.
The Base unit is working.
The Base unit is connected to a working phone line.
The Pendant is within range of the Base unit.
“System cannot detect dial tone” / “System cannot detect phone line.”
The Base unit is not connected to the phone line or can not get a
dial tone for some reason.
“Base and Pendant out of range.”
This confirms one or more of the following:
The Pendant has malfunctioned.
The Base has malfunctioned.
The Pendant and Base unit are not communicating with each other
or are out or range.
If you receive a failure notification, please refer to the TROUBLESHOOTING guide on page 23 of this manual to determine the cause.
This testing feature is very useful - allowing you to confirm that the
system has coverage from all parts of the home. Simply walk to the
various parts of your home and push the Battery Check / System Check
button until you hear the dial tone. You can then release the button, and
you will hear “System Check: All Functions are OK” voice prompt, or
“Pendant and Base out of Range”.
NOTE: If your telephone service offers voice mail and the voice mail
system uses a Stutter Dial Tone to notify you of message, the system
test may fail – “cannot detect dial tone” if a message is waiting. This
is normal as the LifeSentry is “listening” for a conventional dial tone.
Check your messages so the dial tone returns to a solid tone and test
again. In the event of an emergency, the LifeSentry will dial the emergency number regardless of a standard or stutter dial tone.
Operating Range: The operating range of the System will depend on
many factors including intervening walls, electrical interference or various appliances such as vacuum cleaners, refrigerators, microwave ovens,
mixers, coffee grinders, hair dryers and other sources of electrical noise
around the house. The System should cover the entire home and a short
distance into the front, side and back yards. Perform the System Check on
page 20 to determine the boundaries of the system to know the limits of
operation in your home and surroundings.
Testing: Be sure to have your subscriber (customer) fully test the System
with the central station.
Out of Service Storage or Transportation: When storing the Base
unit -or taking it on a trip - or sending it in for repair - it is recommended that
you turn the Master ON / OFF switch to OFF so that the “Running on battery power” announcement for the next 24 hours doesn’t drive the postmaster
crazy. Remember to turn the Master ON / OFF switch ON in the Base unit
when it is put back in service.
Caution - If the Line Seizure feature is used and hooked-up, verification
of Line Seize capability should be made immediately after installation,
and periodically thereafter, in order to ensure that this equipment can
initiate a call even when other equipment (telephone, answering system,
computer modem, etc.) connected to the same line is in use.
Information The FCC Wants You To Know:
FCC ID: TYD3X911 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Privacy of communications may not be ensured when using this product.
Canada IC: 8471A-3X911 This Class B digital apparatus complies with Canadian
This equipment also complies with Part 68 of the FCC rules and the requirements
adopted by the ACTA:
REN: 0.0B
What if I can’t get the System to work?
Step 1 – Push the gray RESET button with a pen at the back of the Base
unit (next to the power cord). Check the system. If it is now working skip
the remaining steps.
Step 2 – Check the PENDANT.
What to do:
Press the Gray Battery Test / System Check button on the
back of the Pendant.
What to expect:
A voice should announce the condition of the battery.
A light on the front of the Pendant will come on.
If nothing happens, the most likely cause is that the battery is dead or has
been installed backwards.
If the Pendant says “Battery ok”, go on to step 3.
Step 3 – Check the connections on the BASE UNIT
What to do:
Make sure the AC Adapter is plugged into a live AC outlet
and into the Base unit.
Make sure the Master ON / OFF switch is ON.
What to expect:
The Red POWER light will be on if the Base unit is connected
to power.
If the POWER light is on and the Base unit is connected to a working phone
line, go on to step 3.
Step 4 – Make sure the Pendant and the Base unit are communicating
with each other.
Background information: The Pendant and the Base unit are connected by a
wireless radio link. They must be synchronized to work together. They should
have already been synchronized at the factory, but resetting this is simple.
What to do: Follow the steps on page 17: Adding Additional Pendants to
the System
Now perform the System Check test again (page 20) to make sure all is well.
If the System is still not working, call tech support. See page 28 for
telephone number.
Central Station Items of Interest:
Number of call attempts
9 times - alternating between the first and second
numbers programmed. 4 seconds between tries.
Supervision of Pendants
Yes. Pendants (and Emergency Wall Com
municators) checks in with the Base every 13
hours. A Pendant missing for more than 52 hours
signals a “Loss of RF” condition.
Reporting of Low Pendant Battery to Central Station
Upon receipt of first “Replace Battery Now”
Reporting of AC Power Loss After 8 hours of power loss - and only once.
Reporting of Restore Codes Only once after restore condition met.
(Dealer programmable feature).
Operator Commands
No toggling of 1 and 3 needed for conversation.
Unlimited talk time; but System will hang-up
after 3 minutes of silence.
“7” will extend time another 3 minutes
“9” will force a hang-up and reset
Pendant battery life
Several hours of talk time on a fresh charge
Contact ID Event Code Profile: Standard Ademco Contact ID
Contact ID Event Codes Sent:
1-101 Personal Emergency (personal emergency)
1-606 Listen-in to follow (request for voice call)
1-301 AC Loss (AC power loss longer than 8 hours)
3-301 Restoral - AC Loss
1-381 Loss of Radio supervision (pendant has not reported to the base in
the last 52 hours, four 13 hour cycles)
3-381 Restoral - Loss of Radio supervision
1-384 RF low battery (pendant batter is < 3.5 volts)
3-384 Restoral - RF low battery
1-602 Periodic test report (periodic intervals are installer programmable to
1, 7 or 30 days - default is 7 days)
Notes: Each pendant or Emergency Wall Communicator (EWC) is set up as a
Zone - if a pendant event code is sent, the central station can know which pendant
or EWC is sending the message (only if the installer gives the central station the
location of the EWC and which person carries each pendant).
4+2 Event Codes Profile:
01, 02, 03, 04
Medical Alarms, zones 1, 2, 3, 4
40 A/C Fail
A/C Restoral
61, 62, 63, 64 R/F Loss of Supervision, zones 1, 2, 3, 4
71, 72, 73, 74 R/F Restoral of Supervision, zones 1, 2, 3, 4
41, 42, 43, 44 R/F Low Battery, zones 1, 2, 3, 4
51, 52, 53, 54 R/F Battery Restoral, zones 1, 2, 3, 4
30 Timer Test
Note: Each pendant & EWC is treated as a separate zone
Replacement Parts / Optional Accessories:
All prices shown are MSRP and are in US dollars
Rechargeable Lithium-Ion Special
Pendant Batteries 2 Pieces
Part #35917 $15.95
Rechargeable AA Batteries
4 Pieces
Part #35918 $15.95
Extra Pendants
Part #37915 $119.95
Lock Box
Part #30913 $34.95
Emergency Wall Communicator
Part #37920 $119.95
This wireless wall button can permanently mount to the bedroom or bathroom wall - and provide the same 2-way
voice communication in an emergency
to a central monitoring station. Runs
on 4 AAA alkalines - included.
Product Specifications:
RF Characteristics:
1.9 Ghz DECT system
Duplex voice communication.
Communication Protocols
Three options:
Ademco Contact ID / 4+2 / DIGI Format
Operating Range
Covers your typical American house
and into the front, back, and side yards.
Up to 600 feet line-of-sight from Base unit.
Power Adapter Ratings
Input: 110 VAC
Output: 7.5 volts DC - 600 mA
Base Unit Power Consumption 60 mA in standby mode
200 mA when dialing
Back-up Battery Supply
AA NiMH 2,400 mAh batteries
(4 pieces). Should be replaced after several years.
Back-up Operation Duration
24 hours with fresh batteries
Dialing Style
Touch-Tone only
Telephone Number Length
32 digits maximum
Telephone Numbers Can learn up to 2 central station numbers
Both a Primary and a Secondary back-up.
Pendant Battery Life
Pendant Batteries
More than 4 months in standby on a full charge
More than 1 hour of talk time on a full charge.
3.6 or 3.7 volt 350 mAh Li-Ion size 10440.
(2 pieces) Should be replaced after several years
Purchase replacements from your distributor or on
line at
Operating Temperature 32˚ to 120˚ F. (0˚ to 49˚ C).
Pedant water-resistance
Water Spray Standard IPX5 (shower only).
Number of Pendants/Base Unit 4 Pendants (or a combination of Pendants and
Emergency Wall Communicators can be
Programmed to one Base unit.
10106 Bluegrass Pkwy;
Louisville KY, 40299
Tel: 1-703-934-7934
Toll Free: 1-800-519-2419
Fax: 1-703-934-7935
©2013 LogicMark, LLC
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