15370 Barranca Parkway
Irvine, CA 92618
FARGO®
DTC1250e/DTC1000Me/DTC4250e Card Printer
USER GUIDE
PLT-01668, 1.0
October 2013
© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC1250e/DTC1000Me/DTC4250e Card Printer User Guide, PLT-01668, 1.0
Liability Statement
Do not attempt to operate or repair the Direct-to-Card Printer without adequate training. Any use, operation, or
repair in violation of this User Guide is at your own risk. You assume all liability reasonable to your use or misuse of
the Direct-to-Card Printer. HID Global Corporation assumes no liability whatsoever for damages of any kind,
including without limitation incidental, special or consequential damages. The Direct-to-Card Printer specifications,
applications and options are subject to change at the discretion of HID Global Corporation without notice.
Trademarks
HID GLOBAL, HID, the HID logo, DTC and FARGO are the trademarks or registered trademarks of HID Global
Corporation or its licensors in the U.S. and other countries.
Trademark Acknowledgments
Other trademarks and trade names may be used in this document to refer to either entities claiming the marks and
names or their products.
Revision History
The revision number for this document will be updated to reflect changes, corrections, updates and enhancements
to this document.
Revision Control Number
Date
Document Title
Revision 1.0
October 2013
DTC1250e/DTC1000Me/DTC4250e
Card Printer User Guide
Page 2
October 2013
© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC1250e/DTC1000Me/DTC4250e Card Printer User Guide, PLT-01668, 1.0
Contacts
North America
Europe, Middle East and Africa
15370 Barranca Parkway
Irvine, CA 92618
USA
Phone:
800 237 7769
Fax:
949 732 2120
Tech Support: 866 607 7339, #6, M-F 7am-6pm CST
Phoenix Road
Haverhill, Suffolk CB9 7AE
England
Phone:
+44 1440 714 850
Fax:
+44 1440 714 840
Tech Support: +44 1440 711 822 M-F 9am – 5pm GMT
Asia Pacific
Brazil
19/F 625 King’s Road
North Point, Island East
Hong Kong
Phone:
852 3160 9800
Fax:
852 3160 4809
Tech Support 852 3160 4895 M-F 9am – 6pm GMT +8
Av Guido Caloi 1985 Prédio 18
São Paulo – SP
CEP : 05802-140
Phone:
55 11 5514-7100
Fax:
55 11 5514-7109
Tech Support: 55 11 5514-7110 M-F 9am – 6pm ATC
support.hidglobal.com
October 2013
Page 3
© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC1250e/DTC1000Me/DTC4250e Card Printer User Guide, PLT-01668, 1.0
Contents
1
Specifications ................................................................................................................................. 6
1.1
Regulatory Compliance....................................................................................................... 6
1.1.1
1.1.2
1.1.3
1.1.4
1.1.5
1.1.6
1.2
Safety Messages (Review Carefully) .................................................................................. 8
1.2.1
1.2.2
1.3
1.4
2.1.1
About Moisture Condensation........................................................................................... 15
Unpacking and Inspection ................................................................................................ 15
2.2.1
2.2.2
2.2.3
2.2.4
Installing the Print Ribbon Cartridge ................................................................................. 16
Installing Blank Cards into the Input Card Hopper ............................................................ 18
Setting the Card Size for CR-79 and CR-80 ..................................................................... 20
Connecting the Printer power ........................................................................................... 24
Print Driver Installation ............................................................................................................... 25
3.1
Driver Installation Instructions ........................................................................................... 25
3.1.1
3.1.2
3.1.3
4
Printer Components: Print Ribbons ................................................................................. 13
Printer Components: Blank Cards ................................................................................... 14
Setup and Installation Procedures ............................................................................................. 15
2.1
Choosing a Good Location ............................................................................................... 15
2.2
3
Safety Messages - Taiwan.................................................................................................. 9
Safety Messages - China .................................................................................................. 10
Technical Specifications ................................................................................................... 11
Functional Specifications .................................................................................................. 13
1.4.1
1.4.2
2
Agency Listings ................................................................................................................... 6
United States ...................................................................................................................... 6
Canada ............................................................................................................................... 7
Taiwan ................................................................................................................................ 7
Japan .................................................................................................................................. 7
Korea .................................................................................................................................. 7
Swift ID Installation Instructions ........................................................................................ 26
Installing Swift ID .............................................................................................................. 27
Printer Connected Via USB Connection ........................................................................... 28
Printer Preferences ...................................................................................................................... 30
4.1
Card .................................................................................................................................. 30
4.1.1
4.1.2
4.1.3
4.2
4.3
4.4
Diagnostics ....................................................................................................................... 31
Test Print ........................................................................................................................... 31
Toolbox ............................................................................................................................. 31
4.4.1
4.4.2
4.4.3
4.4.4
4.5
Card Size .......................................................................................................................... 30
Orientation ........................................................................................................................ 31
Copies............................................................................................................................... 31
Configuration .................................................................................................................... 31
Calibrate Ribbon ............................................................................................................... 33
Clean Printer ..................................................................................................................... 34
Advanced Settings ............................................................................................................ 41
Device Options .................................................................................................................. 45
4.5.1
Supplies ............................................................................................................................ 46
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DTC1250e/DTC1000Me/DTC4250e Card Printer User Guide, PLT-01668, 1.0
4.5.2
4.5.3
4.6
4.7
4.8
4.9
4.10
Image Color ...................................................................................................................... 47
Image Calibrate ................................................................................................................. 50
Magnetic Encoding ........................................................................................................... 51
Overlay / Print Area........................................................................................................... 57
K Panel Resin ................................................................................................................... 62
4.10.1
4.10.2
4.10.3
4.11
5
Dual Sided ........................................................................................................................ 46
Options ............................................................................................................................. 46
Print All Black with K Panel ............................................................................................... 62
Print YMC under K ............................................................................................................ 62
Print K Only....................................................................................................................... 63
Printer Info ........................................................................................................................ 63
System Overview - Troubleshooting ......................................................................................... 64
5.1
Sequence of Operations ................................................................................................... 64
5.2
Troubleshooting ................................................................................................................ 65
5.2.1
5.2.2
5.2.3
5.2.4
Printer Error Button and Display Message Table .............................................................. 65
Error Message Table ........................................................................................................ 66
Troubleshooting with the Error Message Table ................................................................ 67
Printer-Specific Tools (DTC1250E, DTC4250E) ............................................................... 71
6
Firmware Upgrades ..................................................................................................................... 74
6.1
Upgrade the Printer Firmware .......................................................................................... 74
7
Technical Support ........................................................................................................................ 76
7.1
Reading the Serial Numbers on a FARGO Printer ........................................................... 76
8
Appendix A ................................................................................................................................... 77
8.1
Selecting the Fluorescent Panel Ribbon Type (DTC4250e only) ..................................... 77
8.1.1
8.1.2
Creating a Custom Fluorescent Image using the YMCFKO Ribbon ................................. 78
Configuring Fluorescent Data using the Application ......................................................... 78
October 2013
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© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC1250e/DTC1000Me/DTC4250e Card Printer User Guide, PLT-01668, 1.0
1
Specifications
The purpose of this section is to provide you with specific information on the Regulatory Compliances,
Agency Listings, Technical Specifications and Functional Specifications for the
DTC1250e/DTC1000Me/DTC4250e Card Printer User Guide.
1.1
1.1.1
Regulatory Compliance
nd
UL
The Card Printer is listed under UL 60950-1 (2 edition) Information
Technology Equipment
File Number: E145118
Note: This product is intended to be supplied by a Listed Power Unit
marked Class 2 and rated for 24 V dc, 3.3A minimum.
CSA
The Printer manufacturer has been authorized by UL to represent the Card
nd
Printer as CSA Certified under CSA Standard C22.2 No. 60950-1-07 2
edition
File Number: E145118
FCC
The Card Printer complies with the requirements in Part 15 of the FCC
rules for a Class A digital device.
CE
The Card Printer has been tested and complies with EN300-330-1, EN300330-2, EN301-489-1, EN301-489-3, EN55022 class A, EN55024, EN61003-2, EN6100-3-3, EN60950-1.
Note: Based on the above testing, the Printer manufacturer certifies that
the Card Printer complies with the following European Council Directives
and has placed the CE mark on the Card Printer.
LVD 2006/95/EC, EMC 2004/108/EC, R&TTE 1999/5/EC, ROHS2
2011/65/EC
Environmental
ENERGY STAR, RoHS2, China RoHS, Power supply Efficiency level V
minimum
Agency Listings
Emissions
Immunity
Standards
1.1.2
and
FCC Part 15 Class A, RSS-GEN, RSS 210, CNS 13438, EN55022 Class A,
EN55024, EN6100-3-2, EN6100-3-3, EN300-330-1, EN300-330-2, EN301489-1, EN301-489-3, GB9254, GB17625
nd
Safety Standards
UL IEC 60950-1 (2nd edition), CSA C22.2 No. 60950-1-07( 2
EN60950-1, GB4943, CNS14336
Additional Agency
Listings
CCC, BSMI, KC
edition),
United States
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause undesired
operation.
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October 2013
© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC1250e/DTC1000Me/DTC4250e Card Printer User Guide, PLT-01668, 1.0
Note: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference; in which case, you are required to
correct the interference at your expense.
IMPORTANT: Changes or modifications to an intentional or unintentional radiator not expressly approved
by the party responsible for compliance could void the user’s authority to operate the equipment.
1.1.3
Canada
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de
licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de
brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre le fonctionnement.
1.1.4
Taiwan
經型式認證合格之低功率射頻電機,非經許可,公司、商號或使用者均不得擅自變
更頻率、加大功率或變更原設計之特性及功能。低功率射頻電機之使用不得影響飛
航安全及干擾合法通信;經發現有干擾現象時,應立即停用,並改善至無干擾時方
得繼續使用。前項合法通信,指依電信法規定作業之無線電通信。低功率射頻電機
須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。
1.1.5
Japan
この装置は総務省の型式指定を受けています。"
(総務省指定番号は第AC-xxxxx号です)
本製品は電波を使用したRFID 機器の読み取り・書き込み装置です。
そのため使用する用途・場所によっては、医療機器に影響を与える恐れがあります
1.1.6
Korea
이 기기는 업무용(A급) 전자파 적합기기로서 판매자 또는 사용자는 이 점을 주의하시길 바라며, 가정 외의
지역에서 사용하는 것을 목적으로 합니다.
October 2013
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© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC1250e/DTC1000Me/DTC4250e Card Printer User Guide, PLT-01668, 1.0
1.2
Safety Messages (Review Carefully)
Symbol
Critical Instructions for Safety purposes
Failure to follow these guidelines results in personal injury or death.
To prevent personal injury or death:
• Reference the following safety messages before performing an operation.
• Always remove the power cord prior to performing repair procedures, unless
otherwise specified.
• Ensure only qualified personnel perform these procedures.
This device is electro statically sensitive. You may damage the device if exposing
it to static electricity discharges.
To prevent damage:
• Reference the following safety messages before performing an operation.
• Observe all established Electrostatic Discharge (ESD) procedures while
handling cables in or near the Circuit Board and Printhead Assemblies.
• Always wear an appropriate personal grounding device.
• Always remove the Ribbon and Cards from the Printer before making any
repairs, unless otherwise specified.
• Remove jewelry and thoroughly clean hands before working on the Printer.
This symbol warns of an electrical hazard that could result in personal injury or
death.
For safety purposes, do not use Ethernet for a direct connection outside of the
building.
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October 2013
© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC1250e/DTC1000Me/DTC4250e Card Printer User Guide, PLT-01668, 1.0
1.2.1
Safety Messages - Taiwan
繁體中文 射頻發射及安全指令 安全訊息(小心檢查)
標記
危險:
重要的安全事項說明
未按照說明安裝可能造成人員傷亡。
在可能產生潛在安全問題的地方有警示標記。
(如左圖所示)。
為了避免人員傷害,在進行有此警示標記的操作前,請先參考安全資訊提示。
為了避免人員傷害,在沒有特別說明的情況下,修理前請關掉電源開關。
小心:
此設備對靜電很敏感。如果受到靜電放電,設備會損壞。
在可能產生潛在靜電安全問題的地方有警示標記。
(如左圖所示)。
為了避免損壞設備,在進行有此警示標記的操作前,請先參考安全資訊提示。
為了避免損壞設備,在排放電路板和印刷頭聯合裝置裡面或附近的電線時,請注意觀察
所有的靜電放電設備。
為了避免損壞設備,請隨時佩戴合適的接地裝置(比如:手腕上戴一個高品質的接地手
腕帶以免受到可能的傷害)。
為了避免損壞設備,如果沒有特殊說明,在做任何修理前,請取下印表機上的色帶和卡
。
為了避免損壞設備,在使用印表機之前,請摘下戒指和手上飾品,並仔細清洗手上的油
脂。
October 2013
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© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC1250e/DTC1000Me/DTC4250e Card Printer User Guide, PLT-01668, 1.0
1.2.2
Safety Messages - China
安全消息(请仔细阅读)
符号
涉及安全的重要过程
危险:
如果不遵循这些安装指南进行操作,可能会导致重伤,甚至死亡。
可能引发安全问题的信息由警告符号(如左图所示)来表示。
为了确保人身安全,在执行前面带有此符号的操作之前,请先阅读下面的安全消息。
为了确保人身安全,除非另有规定,否则在执行维修过程前,始终应断开电源。
小心:
此设备为静电敏感设备。如果暴露在静电电流下,可能会损坏设备。
可能引发静电安全问题的信息由警告符号(如左图所示)来表示。
为了防止设备或介质受损,在执行前面带有此符号的操作之前,请先阅读下面的安全消
息。
为了防止设备或介质受损,请在处理电路板和打印头部件中或附近的电缆时,遵守所有
规定的静电放电 (ESD) 过程。
为了防止设备或介质受损,请始终佩带适当的个人接地设备(例如,已接地避免出现潜
在损坏的高质量腕带)。
为了防止设备或介质受损,除非另有规定,否则在执行任何维修过程前,始终应将色带
和证卡与打印机分离。
为了防止设备或介质受损,在操作打印机前,请取下手指和手上的珠宝饰物,并将手上
的油渍和污渍彻底清洗干净。
仅适用于海拔2000m 以下地区安全使用
Use only at altitudes not more than 2000m above sea level.
仅适用于非热带气候条件下安全使用
环境保护(中国-RoHS)
环保使用期是基于本产品用于办公环境。
Environmental Protection Use Period is based on the product being used in an
office environment.
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October 2013
© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC1250e/DTC1000Me/DTC4250e Card Printer User Guide, PLT-01668, 1.0
Technical Specifications
Term
Function
Print Method
Dye Sublimation / Resin Thermal Transfer
Print resolution
300 dpi (11.8 dots/mm); continuous tone
Colors
Up to 16.7 million colors / 256 shades per pixel
Print Ribbon Options
•
•
Full-color with resin black and overlay panel, YMCKO*, 250 prints
•
Full-color with two resin black panels and overlay panel, YMCKOK*,
200 prints
•
Full-color with fluorescing, two resin black panels and overlay panel,
YMCFKO*, 200 prints
•
Full-color with fluorescing, two resin black panels and overlay panel,
YMCFKOK*, 175 prints
•
Resin black and overlay panel, KO*, 500 prints
•
•
Dye-sublimation black and overlay print, BO*, 500 prints
•
Resin green, blue, red, white, silver and gold, 1000 prints
Full-color half-panel with resin black and overlay panel, YMCKO*,
350 prints
Resin black (standard and premium), 1000 prints
•
Rewrite technology – No ribbon is required
* Indicates the ribbon type and the number of ribbon panels printed where
Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, O=Overlay,
F=Fluorescing Resin
Print Speed
•
•
7 seconds per card (K*)
•
•
24 seconds per card (YMCKO*)
•
Print speed indicates an approximate batch print speed and is
measured from the time a card feeds into the printer to the time it
ejects from the printer.
•
Print speeds do not include encoding time or the time needed for the
PC to process the image.
12 seconds per card (KO*)
31 seconds per card (YMCKOK*)
•
Process time is dependent on the size of the file, the CPU, amount of
RAM and the amount of available resources at the time of the print.
* Indicates the ribbon type and the number of ribbon panels printed
where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, O=Overlay,
F=Fluorescing Resin
Card Size and Types
Supported
•
CR-80 (3.375"L x 2.125"W / 85.6mmL x 54mmW)
•
CR-79 (3.313”L x 2.063”W / 84.1mmL x 52.4mmW
Accepted Standard
Card Sizes
•
•
CR-80 edge-to-edge (3.36"L x 2.11"W/85.3mmL x 53.7mmW)
Accepted Card
Thickness
.009” - .040” / 9 mil – 40 mil/.229mm – 1.016mm
CR-79 (3.3”L x 2.04”W/83.8mmL x 51.8mmW)
October 2013
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© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC1250e/DTC1000Me/DTC4250e Card Printer User Guide, PLT-01668, 1.0
Term
Function
Accepted Card Types
PVC or polyester cards with polished PVC finish; monochrome resin
required for 100% polyester cards; optical memory cards with PVC finish;
rewrite
Input Hopper Card
Capacity
100 cards (.030”/.762.mm) DTC1250e, DTC1000Me, DTC4250e
200 cards (.030”/.762 mm) DTC4250E (Dual Hopper)
Output Hopper Card
Capacity
100 cards (.030”/.762.mm) DTC4250e
30 cards (.030”/.762.mm) DTC1250e
Reject Hopper Card
Capacity
100 cards (.030”/.762.mm) – same-side input/output card hopper
(required)
Card Cleaning
Card cleaning roller integrated into the ribbon cartridge.
A new cleaning roller is included with each ribbon cartridge.
Printer Memory
32MB RAM
Operating Systems
Windows® XP/Vista™ (32 bit & 64 bit)/Server 2003 & 2008/Windows® 7
(32 & 64 bit)/Windows® 8 (32 & 64 bit)/Linux®
Interface
USB 2.0 and Ethernet with internal print server
Operating Temperature
65 degrees to 80 degrees F/18 degrees to 27 degrees C
Humidity
20-80% non-condensing
Dimensions
Here are the dimensions for the DTC1250e:
•
Single-Sided Printer: 8.8˝H x 13.7˝W x 7.9˝D/224mmH x 348mmW x
201mmD (DTC1000Me)
•
Dual-Sided Printer: 9.8˝H x 18.7˝W x 9.2˝D/249mmH x 475mmW x
234mmD
Here are the dimensions for the DTC4250e:
•
Single-Sided Printer: 9.8˝H x 18.1˝W x 9.2˝D/249mmH x 460mmW x
234mmD
•
Dual-Sided Printer: 9.8˝H x 18.7˝W x 9.2˝D/249mmH x 475mmW x
234mmD
Weight
Single-Sided: 8 lbs./3.63 Kg; Dual-Sided: 10 lbs./4.54 Kg
Agency Listings
Safety: UL 60950-1, CSA C22.2 (60950-1), and CE; EMC; FCC Class A,
CRC c1374, CE (EN 55022 Class A, EN 55024), CCC, BSMI, KCC
Supply Voltage
100-240 VAC, 1.6 A
Supply Frequency
50 Hz/60 Hz
Warranty
Printer – Two years; Printhead – Two years, unlimited pass with
UltraCard™
Encoding Options
Supported
•
125kHz (HID Prox) reader
•
13.56 MHz (iCLASS, MIFARE, ISO 14443 A/B, ISO 15693)
read/write encoder
•
Contact Smart Card Encoder reads from and writes to all ISO7816
1/2/3/4 memory and microprocessor smart cards (T=0, T=1) as well
as synchronous cards
•
ISO Magnetic Stripe Encoding, dual high- and low-coercivity, Tracks
1,2 and 3
Page 12
October 2013
© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC1250e/DTC1000Me/DTC4250e Card Printer User Guide, PLT-01668, 1.0
1.3
Term
Function
Options
Single Wire Ethernet and USB 2.0 Interface for inline printing and
encoding
•
Single wire Ethernet encoding is only available for iCLASS and
Contact Smart Card encoding
•
Dual-Sided Printing Module – Upgradable
•
•
Dual Input Card Hopper – Upgradable (DTC4250e)
•
Smart Card Encoding (contact/contactless) – Upgradable
•
•
Magnetic Stripe Encoding – Upgradable
Same-Side Input / Output Card Hopper – Upgradable (DTC4250e)
Printer Clearing Kit
Software
Swift ID™ Embedded Badging Application, FARGO Workbench Diagnosis
Utility
Display
Color changing status buttons (DTC1250E, DTC4250E)
Graphical Display (DTC4250E)
Functional Specifications
This card printer utilizes two different, yet closely related printing technologies to achieve its remarkable
direct-to-card print quality for dye-sublimation and resin thermal transfer.
1.3.1
Printer Components: Print Ribbons
The card printer utilizes both dye-sublimation and/or resin thermal transfer methods to print images directly
onto blank cards. Since the dye-sublimation and the resin thermal transfer print methods each provide their
own unique benefits, Print Ribbons are available in resin-only, dye-sublimation-only and combination dyesublimation/resin versions.
To make it easier to remember which print ribbons are which, a letter code has been developed to indicate
the type of ribbon panels found on each ribbon. This letter code is as follows:
= Dye-Sublimation Yellow Panel
= Dye-Sublimation Magenta Panel
= Dye-Sublimation Cyan Panel
= Resin Black Panel (Premium unless otherwise stated)
= Clear Protective Overlay Panel
= Fluorescing Panel
October 2013
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© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC1250e/DTC1000Me/DTC4250e Card Printer User Guide, PLT-01668, 1.0
Ribbon
DTC1250e
DTC1000Me
DTC4250e
YMCKO – Full Color/Resin
Black/Overlay
250
250
YMCKO Half Panel – Full Color
(1/2)/Resin Black/Overlay
350
350
YMCFKO - Full Color/UV
Fluorescing/Resin Black/Overlay
200
YMCKK - Full Color/2 Resin
Black
YMCKOK - Full Color/2 Resin
Black/Overlay
200
200
YMCFKOK - Full Color/UV
Fluorescing/2 Resin
Black/Overlay
K – Standard Resin
1000
1000
1000
K – Premium Resin
1000
1000
1000
Colored Resin
1000
1000
1000
KO - Premium Black
Resin/Overlay
500
500
500
BO - Dye-Sub Black/Overlay
500
500
500
Supported
Supported
Supported
None – Rewritable
1.3.2
175
Printer Components: Blank Cards
Type
Description
Card Size
The Card Printer accepts standard CR-79 and CR-80 sized cards.
Card Surface
Suitable cards must have a polished PVC surface free of fingerprints, dust or any
other types of embedded contaminants. In addition, cards must have a completely
smooth, level surface in order for the printer to achieve consistent color coverage.
Certain types of Proximity cards have an uneven surface that will inhibit consistent
color transfer.
• Certain types of smart card chips are raised slightly above the cards surface
which also results in poor color transfer.
UltraCard™
Brand Cards
The UltraCard™ product line, available exclusively as part of HID's Global's
FARGObrand secure card issuance solutions, has a long standing reputation
among dealers and end-Users for consistent quality in construction.
• In addition to blank stock, the UltraCard line is available in a variety of
configurations for magnetic stripe, custom holograms and other additional anticounterfeiting feature
• UltraCard Premium is the preferred card for Direct-to-Card (DTC®) applications
that require a higher quality card. The UltraCard Premium’s composite material
construction provides for maximum durability, flexibility and card life, with
optimal resolution print quality for lamination and fluorescent panel Ribbon
printing applications.
• UltraCard PVC cards are medium-durability cards for a glossy, photo quality
finish. These cards are manufactured to ensure clean, scratch-free cards for
high-quality prints and extended Printhead life.
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2
Setup and Installation Procedures
This section describes the setup and installation for the DTC1250e, DTC1000Me, and the DTC4250 Card
Printers.
2.1
Choosing a Good Location
The following guidelines help to ensure optimal printing perfomance:
2.1.1
•
Place the unit in a location with adequate air circulation to prevent internal heat buildup.
•
Use the printer's dimensions as a guideline for the minimum clearances to the unit.
Note: Allow for adequate clearance in front of the unit to accommodate the unit with its covers open.
•
Do not install unit near heat sources such as radiators or air ducts or in a place subject to direct
sunlight, excessive dust, mechanical vibration or shock.
About Moisture Condensation
If the unit is brought directly from a cold to a warm location or is placed in a very damp room, moisture may
condense inside the unit. Should this occur, print quality may not be optimal.
Leave the unit unplugged in a warm, dry room for several hours before using to evaporate any moisture.
Caution: For safety purposes, Ethernet is not intended for a direct connection outside of
the building.
2.2
Unpacking and Inspection
While unpacking your Printer, inspect the carton to ensure that no damage has occurred during shipping.
Make sure that all supplied accessories are included with your unit.
Check that the following items are included:
•
Power Supply
•
US/EU Power Cable
•
USB cable (2.0)
•
Software Installation CD
•
Card Printer User Guide
•
Warranty Statement, Compliancy Document
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Installing the Print Ribbon Cartridge
FARGO Direct-to-Card Printers require highly specialized supplies to function properly.
•
The FARGO DTC1250e, DTC1000Me, and DTC4250e Card Printers use a one piece, disposable
ribbon cartridge system.
•
To maximize printer durability, reliability and printed card quality, you must use only FARGO-certified
supplies.
•
For this reason, your FARGO warranty is void, where not prohibited by law, if you use non-FARGOcertified supplies.
•
Printer cleaning is recommended with each ribbon change to ensure quality printed cards.
•
Resin-only print ribbons consist of a continuous roll of a single resin color. No protective overlay panel
(O) is provided because resin images do not require the protection of an overlay.
2.2.1.1
Installing the Ribbon
Step Procedure
1
Insert the Print Ribbon Cartridge into the Printer.
DTC1250e/DTC1000Me
DTC4250e with Flipper Module
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Step
2
Procedure
Close the Front Cover.
DTC1250e/DTC1000Me
DTC4250e with Flipper Module
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Installing Blank Cards into the Input Card Hopper
The FARGO DTC1250e, DTC1000Me and DTC4250e Card Printers are capable of printing single feed
cards and multiple feed cards (batch mode). To print a single feed card, remove all cards from the input card
hopper, leave its door closed and place a card in the single feed card slot (which can be used repeatedly).
Step
1
Procedure
Load the cards with the print side down and (if applicable) the magnetic strip up and
towards the front of the printer.
Caution: Do not run the cards with a contaminated, dull or uneven surface
through the Printer.
2
•
Printing onto such cards may lead to poor print quality and can greatly reduce the life
of the printhead.
•
•
Card types include PVC or PVC finish.
•
Each input hopper holds 100 cards.
•
Certain types of smart card chips are raised slightly above the cards surface, which
may result in poor color transfer. Design the card with white space surrounding the
chip.
•
To print using single feed, remove all cards from the input card hopper, leave its door
closed. Place a card in the single feed card slot (which can be used repeatedly).
Cards eject into the output hopper or reject hopper.
Open the input card hopper door.
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Step
Procedure
3
Press the card hopper load lever down until the card tray locks into place.
4
Load up to 100 cards into the hopper with the print side down.
If using cards with a magnetic stripe, the magnetic stripe should be loaded with the stripe
up and to the front of the Printer.
5
Close the input card hopper door to release the lever to the printing position.
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2.2.2
Setting the Card Size for CR-79 and CR-80
Follow this procedure in the printer and in the printer driver to setup the card size.
Step
1
Procedure
Open the front door and locate the slide bar.
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Step
2
Procedure
If using the CR-79 card, push the slide bar to the LEFT.
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Step
3
Procedure
If using the CR-80 card, push the slide bar to the RIGHT.
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Step
4
Procedure
From the Driver Printing Preferences, select the correct card size.
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2.2.3
Connecting the Printer power
Follow this procedure.
Note: Do not connect the printer’s USB cable until prompted during the printer driver installation.
Step
Procedure
1
Plug the AC adapter power cable into the back of the Printer
2
Plug the wall power cable into the AC power adapter.
3
Plug the wall power cable into a standard 100-240VAC power outlet.
4
Press the printer’s power button to power on the printer.
Note: The printer powers down during the ‘sleep time’ but automatically powers up when a
print job is sent.
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3
Print Driver Installation
This section describes the printer driver installation requirements and standard procedures. Requirements
are listed below. The DTC1250e, DTC1000Me, and DTC4250e Print Driver supports the following:
3.1
•
Windows Vista 32 bit with SP2
•
Windows Vista 64 bit with SP2
•
Windows XP 32 bit with SP3
•
Windows Server 2003 (R1) 32 bit
•
Windows Server 2008 (R1) 32 bit with SP2
•
Windows Server 2008 (R1) 64 bit with SP2
•
Windows Server 2008 R2
•
Windows 7 32 bit and 64 bit
•
Windows 8 32 bit and 64 bit
•
Linux OS (Ubuntu7.10, Red Hat Enterprise Desktop 5, Fecora Core 7 and 8, openSUSE 10.3, open
NOVELL SUSE 10.) Contact HID/ FARGO Technical Support for the Driver.
•
For more information on supported operating systems, please visit the HID Global support page.
Driver Installation Instructions
Start the installation process by inserting the Driver CD into the computer; then, follow the Installaware
Wizard screen prompts.
Step
Procedure
1
Select “Install the Printer Driver” to start the driver installation.
2
Select the FARGO Workbench Utility Program to install the Diagnostic program.
3
Select Swift ID™ to install the Swift ID (Embedded Badging Application software) and
follow the Installaware Wizard on-screen prompts.
4
All versions of Windows require Administrator rights.
5
From the Printer & Faxes, select Printing Preferences to setup the printer driver after it
has been installed.
6
Use the drop down arrows to select the correct options for each printing preference.
7
Check Enable Swift ID over a USB connection: to use Swift ID via a USB connection.
•
When this box is checked, the Ethernet connection (if applicable) to the printer will
not be operational.
•
If this selection is not accessible, this is because the HID EEM Driver that Swift ID
uses to connect via a USB connection has not been installed.
•
This driver can be found on the installation CD or it can be downloaded from the HID
Global support page.
•
The easiest method for enabling Swift ID is to uninstall the printer and its components
and reinstall the printer with Swift ID selected.
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3.1.1
Swift ID Installation Instructions
Here are the related definitions for the Swift ID installation instructions.
•
Swift ID: This software product is a ‘built-in badging’ application that enables Users to create simple ID
badges without having to install any additional software.
Note: This application is only intended for use between one printer and one PC. The application
cannot select between printers, and only one printer per PC can access Swift ID.
•
HID ETHERNET Emulation Module (EEM) Driver: This driver is used by Swift ID to communicate with
the PC when connected via a USB cable.
•
Enable Swift ID over a USB Connection: Check this item to utilize Swift ID via a USB connection.
Note: When this box is checked, the Ethernet connection (if applicable) on the printer is disabled.
o
If this flag or selection is not accessible, the HID USB driver (that Swift ID uses to connect via a
USB connection) has not been installed.
Note: This driver can be found on the installation CD or it can be downloaded from the HID Global
support page.
o
Enabling Swift ID: The easiest method for enabling Swift ID is as follows.
Step
Procedure
1
Uninstall the printer driver and its components.
2
Reinstall the printer driver and its components using the designated installation
procedure.
3
Select the connection type for the Swift ID application: USB or ETHERNET.
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3.1.2
Installing Swift ID
The installation procedure varies with the method of printer connection, such as Ethernet or USB.
3.1.2.1
Printer Installed On Network
Perform this procedure for a printer installed on a network.
Step
Procedure
1
Connect the printer to the network.
2
Find the IP Address for a DTC4250E by navigating through the printer display.
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Step
3
Procedure
Open a Web Browser.
Type the IP Address followed by /SwiftID.html to access the Swift ID badging application.
•
•
3.1.3
For example: 10.244.69.70/SwiftID.html
The Getting Started with Swift ID… page displays.
Printer Connected Via USB Connection
Perform this procedure on the initial setup of a printer when connecting Swift ID via USB.
Note: This application is not intended for use with multiple printers.
To start using Swift ID via a USB connection with a DTC1250E or DTC4250E that has already been
installed on the PC, select Option 1 or 2 and complete the procedure.
Step
1
3.1.3.1
Procedure
Follow the on-screen instructions during the Printer Driver installation process to install all
the required components to access Swift ID via a USB connection.
Note: The HID EEM Driver installs. A shortcut appears on the desktop, which allows you
to easily launch the application.
Option 1
Step
Procedure
1
Uninstall the printer driver, reinstall the printer driver and check the Enable Swift ID over
a USB connection check box.
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3.1.3.2
3.1.3.3
Option 2
Step
Procedure
1
Install the HID EEM Driver from the driver CD or download the HID EEM Driver installer
file from the support page
2
Run the installation file.
3
When the installation is complete, check the Enable Swift ID over a USB Connection
check box in the Advanced section of the printer driver.
Note: When this flag is checked, a new printer instance appears and the old printer
instance is no longer valid.
Uninstalling Swift ID
For a printer installed on a network, no steps are needed to remove any of the components of Swift ID.
For a printer that is connected via a USB connection, deselect (uncheck) the Enable Swift ID over a USB
Connection check box in the advanced section of the printer driver and then run the uninstall HID EEM
Driver setup.
Note: When this flag is disabled, a new printer instance appears and the old printer instance is no longer
valid.
3.1.3.4
Additional Swift ID Rules
The following apply when (a) the HID EEM driver for Swift ID is installed on the PC for a printer and (b) a
second printer with the EEM flag enabled is connected to the PC:
•
A Printer instance appears for the second printer; however, a second shortcut for Swift ID does not
appear.
Note: Swift ID is not intended to operate with two printers.
•
If both Printers are connected to the PC, the printer that is first powered on is tied into Swift ID.
The following apply when (a) the EEM driver is not installed on the PC and (b) another printer (same model)
with EEM disabled is connected to the PC.
•
A printer driver instance appears.
•
The User is not asked to enable EEM for the printer.
•
The HID EEM driver is not installed for the printer on the PC.
•
The EEM flag in the printer driver is ‘grayed out’ so that the User cannot change this state.
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4
Printer Preferences
This section provides an overview of the Printing Preferences tabs.
4.1
Card
The Card tab provides options that define the basic characteristics of a card - the size and orientation.
The Card tab also provides access to helpful utilities and information:
4.1.1
•
Diagnostics
•
Test Print
•
ToolBox
•
About
Card Size
The Card Size area includes the following fields:
•
Standard card size – Select CR-80 or CR-79.
•
Measurement units – Select inches or mm (millimeters).
•
Print Width – Displays width dimension of the card.
•
Print Length – Displays length dimension of the card.
•
Card Thickness (mil) – Select the card thickness in mils.
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4.1.2
Orientation
Select Portrait for vertical orientation or Landscape for horizontal orientation.
4.1.3
Copies
Select the number of copies to print using Test Print.
4.2
Diagnostics
Click Diagnostics to access the Workbench 3 utility. See the Workbench 3 User Guide or Workbench 3
Help facility for more information.
4.3
Test Print
Click Test Print to send one or more self-test prints to the printer.
4.4
Toolbox
Click the Toolbox button for access to the following Toolbox options:
4.4.1
•
Configuration
•
Calibrate Ribbon
•
Clean Printer
•
Advanced Settings
Configuration
This option is used to show the currently installed Optional Printer features, Event Monitoring, to set the
Printer Driver language and Printer Display language.
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4.4.1.1
Set Language
To switch between languages, select the preferred language, select OK twice and then open the driver in
the preferred language.
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4.5
Calibrate Ribbon
The Calibrate button sends the Calibrate Ribbon command to printer. Follow the procedure below to setup
the printer.
Step
1
2
3
4
Procedure
Remove the ribbon cartridge from the printer.
Close the printer’s front cover.
Select the Calibrate Ribbon tab.
Click Calibrate.
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4.6
Clean Printer
The button for the Clean Printer tab is described below.
•
Clean Button: Launches the cleaning routine. Follow the instruction on the page for setting up the
Printer.
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4.6.1
Safety Messages (Review Carefully)
Symbol
Critical Instructions for Safety purposes
Danger:
Failure to follow these installation guidelines can result in
death or serious injury.
Information that raises potential safety issues is indicated by a
warning symbol (as shown to the left).
Caution:
•
To prevent personal injury, refer to the following safety
messages before performing an operation preceded by this
symbol.
•
To prevent personal injury, always remove the power cord
prior to performing repair procedures, unless otherwise
specified.
•
To prevent personal injury, make sure only qualified
personnel perform these procedures.
This device is electrostatically sensitive. It may be damaged
if exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is
indicated by a warning symbol (as shown to the left).
•
To prevent equipment or media damage, refer to the
following safety messages before performing an operation
preceded by this symbol.
•
To prevent equipment or media damage, observe all
established Electrostatic Discharge (ESD) procedures while
handling cables in or near the Circuit Board and Printhead
Assemblies.
•
To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality
wrist strap grounded to avoid potential damage).
•
To prevent equipment or media damage, always remove
the Ribbon and Cards from the Printer before making any
repairs, unless otherwise specified.
•
To prevent equipment or media damage, take jewelry off
of fingers and hands, as well as thoroughly clean hands to
remove oil and debris before working on the Printer.
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4.6.2
Cleaning Kit
Caution: As with any electronic device, internal components of the printer, such as the
printhead, may be damaged if exposed to static electrical discharges. To avoid potential damage, always
wear an appropriate personal grounding device, such as a wrist strap (with integral resistor) connected to an
ESD ground.
This Cleaning Kit provides you with the specialized cleaning supplies and the required cleaning procedures
for you to maintain your card printer/encoder. The following cleaning procedures will require less than 10
minutes.
Description
Supplies (pictured)
Four (4) Printhead Cleaning Swabs are
pre-moistened with 99.99% isopropyl
alcohol for cleaning your printer’s
printhead.
Three (3) Alcohol Cards are
premoistened with 99.99% isopropyl
alcohol for cleaning your printer’s platen,
and card feed rollers.
Ten (10) Cleaning Cards are
provided with adhesive backing for
cleaning your printer’s platen and
card feed rollers.
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4.6.3
Printhead Cleaning
Step
Procedure
1
Caution: Turn Off the printer and unplug the power cord from the printer.
2
Remove the ribbon cartridge.
3
Open the Printhead Cleaning Swabs. Break it to moisten the tip.
4
Swab the tip back and forth across the top of the printhead. Allow to dry thoroughly before
sending a print job.
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Cleaning the Platen and the Card Feed Rollers
Perform this procedure approximately every 1000 prints to maintain a consistent print quality.
Note: The card feed rollers move the card throughout the print process. Rollers should be kept clean to
prevent card jams and card contamination. This cleaning process will ultimately lead to better print quality
and extended printhead life.
Step
Procedure
1
Open the printer’s front cover, remove the print ribbon and close the front cover.
Remove all the cards from the printer’s input card hopper.
2
Use the cleaning card from the cleaning kit and remove the adhesive backing from both
sides of the card.
•
If your printer has a magnetic encoder installed, be sure to leave the small liner strip on
top of the cleaning card in place.
•
This small strip is needed to protect the magnetic head from the adhesives on the
cleaning card.
3
Insert the cleaning card into the single feed card slot until the card stops.
If your printer is equipped with a magnetic encoder, you must insert the cleaning card with
the printed side up and with the small liner strip towards the front of the printer.
4
From your computer, open the printer driver and select Printing Preferences.
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Step
5
Procedure
Click Toolbox.
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Step
Procedure
6
Select the Clean Printer tab.
7
Click Clean (shown above).
•
The printer pulls in the cleaning card. The printer performs the automated cleaning
procedure.
•
This procedure is designed to thoroughly clean the platen and the card feed rollers
inside the printer.
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4.6.4
Cleaning the Printer’s Exterior
Clean the printer only with a microfiber cloth. Do not drip water into the printer. Dry thoroughly before
printing.
Note: The printer has a durable casing that should retain its luster and appearance for many years.
4.7
Advanced Settings
Use the Advanced Settings tab for adjusting the internal printer settings, which are customized for every
printer at the factory and saved directly within the printer's memory.
Note: You can select the Restore Defaults to restore the internal default settings.
Settings enable users to change the values for firmware settings by clicking on the Current column.
•
Setting Column: Displays label for setting
•
Default Column: Displays default value for setting
•
Current Column: Displays current value for setting
•
Apply Button: Applies changed values.
•
Restore Defaults Button: Restores the default values.
•
Enable Swift ID over a USB connection: Check this box to use Swift ID when your printer is
connected using USB.
•
Enable Mag Verify: Check this box to verify that the data is written to the tracks correctly.
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Example:
Setting
Description
Head Resistance
This is factory set. If the main board or the Printhead is replaced
then adjust this number.
Locate the Printhead Setting Number on the bottom of the
Printhead.
The number reads R=XXXX.
Print Left of Form
Use this option to adjust the vertical position of the printed image
on the card; so it appears centered.
•
•
Image Darkness
Maximum Adjustment Range is +/- 127.
Each increment equals .01”.
Use this option to set the overall darkness of the printed image by
increasing or decreasing the amount of heat (used by the
Printhead when printing).
Caution: If the value is set too high, the Ribbon may
jam or even break.
Print Top of Form
Use this option to adjust the length-wise or horizontal position of
the printed image on the card (so it appears to be centered).
Caution: If the negative value is set too high, the Print
Ribbon may break.
Mag Top of Form
Use this option to shift the starting point where the Printer begins to
encode the magnetic track data on the card’s Magnetic Stripe.
Caution: If the negative value is set too high, the
Printer may start encoding before the Magnetic Stripe reaches the
encoding head.
•
•
Maximum adjustment range is +/- 80.
Each increment equals .01”.
Ribbon Print Tension
Use the Ribbon Tension option to increase or decreases the
amount of tension (drag) on the Ribbon during printing.
Ribbon Calibrate Green
This is a calibration driven value and should not be adjusted.
Note: This is factory set and should not be changed unless
directed by a technician.
Resin Heat Adjust
Use this adjustment for Black premium resin text and barcodes if
they appear faded, too light or too dark.
Maximum Adjustment Range is +/- 100.
Note: This control can be helpful for fine-tuning the transfer of
resin text and bar codes.
Sleep Time
The Sleep Time setting adjusts the number of minutes of inactivity
before the Printer enters a low power sleep state.
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Setting
Description
OLED Contrast
Use this option to increase or decrease the contrast of the printer
OLED (if applicable).
(display contrast)
Ribbon Calibrate Blue
This setting is a calibration driven value and should not be
adjusted.
It is factory set and should not be changed unless directed by a
technician.
Cleaning Rate
Use this option to adjust the number of cards printed before the
Printer displays a message indicating cleaning is needed.
•
The default value is 3000 cards.
Mag HI-Co Voltage Offset
This setting is a calibration driven value and should not be
adjusted.
It is factory set and should not be changed unless directed by a
technician.
Mag Lo-Co Voltage Offset
This setting is a calibration driven value and should not be
adjusted.
It is factory set and should not be changed unless directed by a
technician.
Ribbon Green LED Level
This setting is a calibration driven value and should not be
adjusted.
It is factory set and should not be changed unless directed by a
technician.
Ribbon Blue LED Level
This setting is a calibration driven value and should not be
adjusted.
It is factory set and should not be changed unless directed by a
technician.
Erase Heat Offset
Adjust the Erase temperature for the rewriteable cards as needed.
Increase the Current Setting to cause more heat to be used in the
erasing process.
OR
Decrease the Current Setting to cause less heat to be used in the
erasing process.
Note: Erase Heat Offset provides user ability to control the
Printhead heat level when the Erase Operation is performed.
Appropriate heat levels should be applied for the proper erase
process. This setting should be adjusted for proper erasure.
Write Heat Offset
Adjust the Write temperature for the rewriteable cards as needed.
Increase the Current Setting to cause more heat to be used in the
printing process of a rewritable card.
OR
Decrease the Current Setting to cause less heat to be used in the
printing process of a rewritable card.
Note: Write Heat Offset provides user capability to control the
printhead heat level when the Write Operation is performed.
Appropriate heat levels should be applied for the proper writing
process.
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Setting
Description
Flipper Home Offset
This setting is a calibration driven value and should not be
adjusted. If the Flipper unit is replaced and has not been calibrated
this value may need to be adjusted.
This setting is factory set and should not be changed unless
directed by a technician.
Flipper Eject Height Offset
This setting is a calibration driven value and should not be
adjusted. If the Flipper unit is replaced and has not been calibrated
this value may need to be adjusted.
This setting is factory set and should not be changed unless
directed by a technician.
Mag Super-Co Voltage Offset
This option changes the voltage going the magnetic head.
This setting is factory set and should not be changed unless
directed by a technician..
Mag Medium-Co Voltage
Offset
This option changes the voltage going the magnetic head.
This setting is factory set and should not be changed unless
directed by a technician.
Head Home Offset
This setting is a calibration driven value and should not be
adjusted. If the Printhead assembly is replaced then this value may
need to be adjusted.
This setting is factory set and should not be changed unless
directed by a technician
Head Print Offset
This setting is a calibration driven value and should not be
adjusted. If the printhead assembly is replaced then this value may
need to be adjusted.
This setting is factory set and should not be changed unless
directed by a technician.
Head Contact Offset
This setting is a calibration driven value and should not be
adjusted. If the printhead assembly is replaced then this value may
need to be adjusted.
This setting is factory set and should not be changed unless
directed by a technician.
Head Queue Offset
This setting is a calibration driven value and should not be
adjusted. If the printhead assembly is replaced then this value may
need to be adjusted.
This setting is factory set and should not be changed unless
directed by a technician.
Head Card Thickness Offset
Adjusts the card handling path to allow for variances in card
thickness.
Head Smart Card Engage
Offset
Adjusts the position of the print head to allow smart card encoder
contact.
Head Mag Offset
Adjusts the printhead for magnetic encoding.
Overlay Heat Adjust
Adjusts the temperature setting for overlay film.
10 Mil Card Queue Offset
Adjusts the input queue for use with thick cards.
Erase Speed
Adjusts the speed of the erasure process.
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4.8
Setting
Description
Standard Resin Head Adjust
Use this adjustment for Black standard resin text and barcodes if
they appear faded, too light or too dark.
Maximum Adjustment Range is +/- 100.
This control can be helpful for fine-tuning the transfer of resin text
and bar codes.
Printhead Smart Cue Offset
Adjusts the card handling path to allow for variances in card
thickness.
Enable Swift ID over USB
connection
Check this item to utilize Swift ID via a USB connection. When this
box is checked the Ethernet connection (if applicable) on the
printer will not be operational.
•
If the USB selection is not be accessible, the HID EEM driver
that Swift ID uses to connect via a USB connection has not
been installed.
•
This driver can be found on the installation CD or it can be
down loaded from the HID Global support page.
•
The easiest method for enabling Swift ID is to un-install the
printer driver and its components and go through the
installation procedure. During installation, select the
connection type for the Swift ID application: USB or Ethernet.
Device Options
Click Device Options to display the Supplies, Dual Sided and Options areas.
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4.8.1
Supplies
Click Automatically detect the installed Ribbon for every print job. to verify that the ribbon type selected
matches the installed ribbon. The printer changes the ribbon type to the correct setting. The dialog indicates
that the current setting has changed or that the current ribbon type is correct.
To manually select the ribbon type:
1. Deselect Automatically detect the installed Ribbon for every print job.
2. Click the drop-down button of the Ribbon Type field.
3. Select the preferred ribbon type. The available choices will vary, based on compatibility with your
printer model. For rewritable cards, select None – Re-Writable.
4.8.2
Dual Sided
Checkboxes provide the capability to select two-sided printing options:
•
Print Both Sides – Click to automatically print the front and back sides of the card.
•
Split 1 Set of Ribbon Panels – Click to automatically print the front and back sides of the card using
one ribbon panel.
•
Print Back Image on Front of Card – Click to print the first page of a two-page print file on the card’s
backside. This option can also be used to print black resin on a smart card’s chip side.
Note: The second page of the file is printed on the card’s front side.
•
Print Back Side Only – Click to print only on the card’s back side.
The Dual Sided area is grayed out when the printer is single-sided only.
4.8.3
Options
Checkboxes provide the capability to select additional print options:
•
Rotate Front 180 Degrees – Click to change the orientation of the first page of the card design to
accommodate the location of a chip or RFID sensor.
•
Rotate Back 180 Degrees – Click to change the orientation of the second page of the card design to
accommodate the location of a chip or RFID sensor.
•
Disable Printing – Click to prevent the printer from printing.
•
Invert F-panel Image – Click to change the portion of an image that is printed using a fluorescent film
panel.
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4.9
•
Write Only – Click to use rewritable cards. The default setup is for the printer to first erase the entire
card and then write new information on the card. There is no option to select specific areas to erase.
However, to print or erase a section, use the Overlay/Print Area tab. Select the specific area in the
same manner as a print job with a color ribbon. To erase many cards, use the FARGO Workbench
Re-Writable Card Eraser option. It does not print. It only erases.
Note: No ribbon is used with rewritable cards. Do not load a ribbon intothe printer when using this
process. Printing on a rewritable card with a ribbon will ruin the card.
•
Encrypt Job Data – Click to encrypt information about the print job for enhanced security.
Image Color
Use the Image Color tab to improve the quality of the image on the card. Image Color includes two areas,
Image Quality and Heat.
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4.9.1
Image Quality
The Image Quality area includes two fields, Color Matching and Resin Dither.
•
•
4.9.2
Color Matching – Three options are available:
o
None – Select:
(a) if interested in print speed rather than print color
(b) if color correcting an image that has been previously printed, or
(c) if using third-party color matching software
o
System Color Management – Select to perform color correction through a complex colormatching algorithm.
Note: This option shifts colors so they more closely match how they appear on screen.
o
Algebraic – Select to use the Algebraic color-matching algorithm.
Dither – Select the appropriate dither method according to the type of image to be printed. Graphics
include images such as drawings, clipart and logos. Photos include images such as photographs and
photo-quality images. This option affects objects printed with a resin-only ribbon.
Heat
The Heat area includes sliders for adjusting the temperature when printing with various types of ribbons:
4.9.3
•
Dye-Sub Intensity (YMC) – Control the overall darkness and lightness of the dye-sub printed image by
moving the slider to the left to use less heat in the printing process, resulting in a lighter print. Move the
slider to the right to use more heat, resulting in a darker print.
Note: This slide only affects those images printed with dye-sublimation ribbon panels (YMC).
•
Resin Heat, Front (K) – Move the slider to the left to use less heat in the printing process, resulting in a
lighter or less saturated print. Move the slider to the right to use more heat, resulting in a darker or more
saturated print.
Note: This control can be helpful for fine-tuning the sharpness of resin text and bar codes.
•
Resin Heat, Back (K) – Move the slider to the left to use less heat in the printing process, resulting in a
lighter or less saturated print. Move the slider to the right to use more heat, resulting in a darker or more
saturated print.
•
Overlay Heat (O) – Move the slider to the left to use less heat in the printing process. Move the slider
to the right to use more heat.
Default
Click the Default button to return all options to their factory settings.
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4.9.4
Advanced Settings
Click the Advanced Settings button to display the Advanced Image Color window.
The Advanced Image Color window includes the Image Quality and Balance areas.
•
•
Image Quality – Three options are available:
o
Sharpness – Move the slider to the right to sharpen the image. Move the slider to the left to
decrease sharpness.
o
Contrast – Move the slider to the right to increase contrast in the image. Move the slider to the left
to decrease contrast.
o
Gamma – Move the slider to the right to increase gamma in the image. Move the slider to the left to
decrease gamma.
Balance – Three options are available:
o
Yellow Balance – Move the slider to the right to increase the amount of yellow in the image. Move
the slider to the left to decrease the amount of yellow.
o
Magenta Balance – Move the slider to the right to increase the amount of magenta in the image.
Move the slider to the left to decrease the amount of magenta.
o
Cyan Balance – Move the slider to the right to increase the amount of yellow in the cyan. Move the
slider to the left to decrease the amount of cyan.
Click the Default button to return all options to their factory settings.
October 2013
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4.10
Image Calibrate
Use the Image Calibrate tab to control the position of the printable area in relation to the card.
Use the Vertical and Horizontal image position controls to adjust the position of the overall print area to be
precisely centered on a card. The maximum value for the Vertical and Horizontal adjustments is ±100 pixels
(10 pixels = about .03%, .8mm).
•
Vertical – Use the Vertical adjustment to move the image toward the rear of the printer, if the
adjustment is a positive number. Enter a negative number to move the image toward the front of the
printer.
•
Horizontal – Use the Horizontal adjustment to move the image toward the card output side of the
printer, if the adjustment is a positive number. Enter a negative number to move the image toward the
input side of the printer.
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4.11
Magnetic Encoding
Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process.
You can use these options only if the printer has an optional Magnetic Stripe Encoding Module installed.
The Magnetic Encoding tab includes two areas, Encoding Options and Magnetic Track Options.
4.11.1 Encoding Options
Two encoding modes are available, ISO Encoding and Custom Encoding or Raw Binary Encoding Mode.
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ISO Encoding – You can change the encoding mode and coercivity setting or modify the ISO standards for
Tracks 1, 2 and 3. This can be done by correctly modifying these Magnetic Encoding options.
Window Tab
Procedure
Procedure (continued)
If you select ISO Encoding,
you send down a formatted set
of characters.
This selection activates the
track tabs. However, all
functions on the Track tabs are
inactive or gray and display
ISO defaults, which are the
defaults listed for each track
below. The Shift Data Left
check box remains unchecked
and inactive.
If you select Custom
Encoding, all options are
active.
The Default is ISO Encoding.
Note: The defaults are the
same as the ISO Encoding
defaults.
All functions on the Magnetic
Track Options tabs are active.
If you select Raw Binary
Encoding, you send down a
raw binary string rather than a
formatted set of characters.
The Coercivity dropdown
function is active and the Shift
Data Left checkbox is not
active.
All functions on the Magnetic
Track Options tabs are inactive
except for Bit Density.
If you select JIS II Encoding,
specific standards are used.
This selection disables all the
Magnetic Track Options tabs.
It also disables the Coercivity
dropdown function and Shift
Data Left checkbox option.
The default Coercivity is 600
Oe.
Select the Coercivity
option (Oersted) that
matches the card type.
Select this option to shift
the recorded magnetic
data to the left-hand side
of the card's Magnetic
Stripe.
•
High Coercivity 4000
Oersted
•
FARGO’s High Coercivity
UltraCard IIIs are 2750
Oersted
•
Medium Coercivity=600
Oersted
•
Low Coercivity = 300
Oersted
This is useful in situations
that require cards to be
readable with insert type
readers.
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Window Tab
Procedure
Select the Magnetic Track
Selection option to specify
which track is to be
configured through the
Magnetic Track Options.
Procedure (continued)
This applies if the
application being used
requires customization of
the standard ISO encoding
process.
• Custom Encoding or Raw Binary Encoding Mode – You can change the Magnetic Track options for
Tracks 1, 2 and 3 when using the Custom Encoding or Raw Binary Encoding Mode. These options are
not available for ISO or JIS II encoding.
Window TAB
Procedure
Procedure (continued)
Select 4 Bits to change the bits per
character to 4 BPC.
Note: This is the default for Track 3.
Select 5 Bits to change the bits per
character to 5 BPC.
Note: This is the default for Tracks 2
and 3.
Select 7 Bits to change the
bits per character to 7 BPC.
Note: This is the default for
Track 1.
Select 8 Bits to change the
bits per character to 8 BPC.
Select NULL to change the ASCII
Offset to NULL.
Select ZERO to change the
ASCII Offset to ZERO.
Note: This is the default for
Tracks 2 and 3.
Select SPACE to change the ASCII
Offset to SPACE.
Note: This is the default for Track 1.
Select 75 BPI to change the bits per
inch to 75 BPI.
Note: This is the default for Track 2.
Select 128 BPI to change the bits per
inch to 128 BPI.
Select 210 BPI to change the
bits per inch to 210 BPI.
Note: This is the default for
Tracks 1 and 3.
Select Custom BPI, which
enables the custom BPI text
box.
Note: The lower limit is 75 and
upper limit is 210.
Select No LRC to change the LRC
Generation to none.
Select Odd Parity to
change the LRC
Generation to Odd Parity.
Select Even Parity to change the LRC
Generation to Even Parity.
Note: This is the default for all tracks.
Select No Parity to change the
Character Parity to none.
Select Even Parity to change the
Character Parity to Even Parity.
Select Odd Parity to change
the Character Parity to Odd
Parity.
Note: This is the default for all
tracks.
October 2013
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Window TAB
Procedure
Procedure (continued)
Reverse Bit Order is used to reverse
the character bits and is used for the
encryption of data in specific programs
Add Leading Zeros is used to
add a set number of leading
zeros to the magnetic string in
order to move the starting
point of the encoded data in
specific programs for
encryption of data.
4.11.2 Magnetic Track Options
The magnetic Encoding Module encodes onto tracks in accordance with an ISO 7811-2 Magnetic Stripe.
For track locations, review the display below. Tabs are available on the Magnetic Encoding tab with
options for encoding data on each track.
Reviewing the ISO Track Locations
0.223" 0.353" 0.493"
TRACK1
0.110"
TRACK2
0.110"
TRACK3
0.130"
0.140"
0.110"
Reviewing the Sample String
•
Track 1: ~1%JULIEANDERSON^1234567890?
•
Track 2: ~2;1234567890987654321?
•
Track 3: ~3;1234567890987654321?
Track
Field
Start
End Sentinel
Separator
Sentinel
Valid Characters
Maximum
Number of
Characters
Track 1
%
?
^
ASCII 32-95
(See the table below.)
78
Track 2
;
?
=
ASCII 48-63
(See the table below.)
39
Track 3
;
?
=
ASCII 48-63
(See the table below.)
106
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Sending the Track Data
Magnetic track data is sent in the form of text strings from the application software to the Printer Driver.
•
In order for the Printer Driver to differentiate between Magnetic Track data and the rest of the printable
objects, specific characters must be added to the magnetic data to be encoded.
•
These specify the data that is to be encoded, the tracks to encode and mark the start and stop of the
data string. In some cases, these specific characters are automatically added to the string of track data
by ID software applications.
•
In most cases, the user must carefully add these characters to the string of Magnetic Track data. If
these characters are not added to the track data, the text intended for the Magnetic Track will appear
as printed text on the card. To avoid this, track information must be entered as described below.
When entering track data, the ~ (tilde) character is entered first, followed by the track number (1, 2 or 3) on
which the data should encode. The data to be encoded follows the track number.
The first character of this data string must be the track's specific Start Sentinel (SS) and the last character
must be the specific End Sentinel (ES).
The characters or data in between the SS and ES can include all of the valid characters specific to each
track.
The number of these characters, however, is limited by each track's maximum character capacity.
When segmenting track data, the appropriate Field Separator (FS) must be used. The table below shows
the SS, ES, FS and the valid characters defined for each track.
October 2013
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Reviewing the ASCII Code and Character Table
ASCII Code
Character
ASCII Code
Character
ASCII Code
Character
32
space
56
8
80
P
33
!
57
9
81
Q
58
:
82
R
34
35
#
59
;
83
S
36
$
60
<
84
T
37
%
61
=
85
U
38
and
62
>
86
V
39
'
63
?
87
W
40
(
64
@
88
X
41
)
65
A
89
Y
42
*
66
B
90
Z
43
+
67
C
91
[
44
'
68
D
92
\
45
-
69
E
93
]
46
.
70
F
94
^
47
/
71
G
95
_
48
0
72
H
49
1
73
I
50
2
74
J
51
3
75
K
52
4
76
L
53
5
77
M
54
6
78
N
55
7
79
O
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4.12
Overlay / Print Area
Use the Overlay / Print Area tab to control and customize where the Overlay (O) panel and/or the print
area appear on the card. By default, this option is set to print and overlay the entire card.
The orientation of the card display area is determined by the orientation specified in your template.
4.12.1 Defining an Overlay or Print Area
To define an overlay or print area:
1. Click the Front or Back radio button to specify the side of the card to apply the area definition.
2. Click the drop down button in the Overlay / Print Area field and select the option that serves your
purpose:
o
Full Card – Select this option to overlay and/or print the entire card.
o
Defined Area(s) – Select this option to overlay and/or print only in the selected and definea
area(s).
o
Undefined Area(s) – Select this option to overlay and/or print in the space outside the selected
and defined area.
o
Omit Smart Chip Area – Select this option to overlay and/or print only in the space outside the
standard location of a smart chip.
o
Omit Mag Strip Area – Select this option to overlay and/or print only in the space outside the
standard location of an ISO-standard magnetic stripe.
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o
Omit Signature Area – Select this option to overlay and/or print only in the space outside the
standard location of a signature panel.
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3. When you select an option, a default blacked area appears on the card design area grid.
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4. Click and drag to enlarge the area and move it to the preferred location on the card. The size and
coordinates of the area update in the number fields using the units you specify, inches or mm.
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4.12.2 Overlay / Print Area
The Overlay / Print Area box includes several options:
•
Defined Area – To define multiple areas, increase the count in the Defined Area field and repeat the
overlay or print area definition steps (above).
•
For Print and Overlay – This option applies the defined area to both the print and overlay processes.
•
For Overlay Only – The defined are applies only to the overlay process. The entire card prints and
only the overlay is affected.
•
For Print Only (No Overlay) – The defined are applies only to the print process. Overlay is disabled.
4.12.3 Security Options
The Security Options area includes the following options:
•
Visual Security Solutions – Use this field to enable and select a visual security option. When one of
the options is selected, the Overlay/Print Area feature is disabled.
This field presents options based on the orientation of the card in the template. The default value for all
cards is No Visual Security. Landscape designs offer:
o
o
B – Upper Right
o
D – Lower Right
o
E – Upper Left
o
•
C – Lower Left
Portrait designs offer:
o
•
A – Upper Left
o
F – Upper Right
G – Lower Left
HoloMark – Use this option for hologram security.
October 2013
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4.13
K Panel Resin
Use this tab to control where the resin black (K) Panel of a full-color ribbon is printed. If a ribbon without a K
resin panel is installed in your printer, these options are grayed out and unavailable.
The orientation of the card display area is determined by the orientation specified in your template.
Refer to Defining an Overlay or Print Area for information that relates to this tab.
The K Panel Resin tab includes the Print All Black with K Panel area and options to Print YMC under K
or Print K Only.
4.13.1 Print All Black with K Panel
This area includes three options:
•
Full Card – Select this option to overlay and/or print the entire card.
•
Defined Area(s) – Select this option to overlay and/or print only in the selected and define area(s).
•
Undefined Area(s) – Select this option to overlay and/or print in the space outside the selected and
defined area.
4.13.2 Print YMC under K
Select Print YMC under K to print all black in the designated areas with the yellow (Y), magenta (M) and
cyan (C) ribbon panels directly beneath the resin black (K) panel. Theis combination provides a gradual
transition between the resin black text or bar code.
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4.13.3 Print K Only
Select Print K Only to print using the resin black (K) panel onto a white background to maximize the
sharpness of printed text and bar codes.
4.14
Printer Info
Use the options on this tab to view information about the medias installed on the printer:
•
Ribbon
•
Card Count
•
Printer Serial #
•
Firmware Version
•
Reorder Number
October 2013
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5
System Overview - Troubleshooting
Sequence of Operations
Knowing the sequence of the printer operation helps when troubleshooting the printer.
Step
Process
1
File information is received from the PC.
2
Printer compares the installed ribbon type stored in memory with the ribbon type command that was
sent from the printer. If the ribbon type does not match, the Pause button (on the right) flashes.
3
The print stepper motor engages.
4
The card feed sensor detects the leading edge of the card and the headlift stepper engages to
disengage the input lever.
5
The card feeds through for the alignment pass.
6
The card feed stepper motor engages to queue card for magnetic encoding (if applicable).
7
The encoded data is written to the card (if applicable).
8
The magnetic encoder verifies while the stepper reverses the card (if applicable).
9
The print ribbon drive engages (if not already at the yellow panel).
10
The print ribbon sensor looks for the yellow panel.
Note: The print ribbon encoder detects the number of revolutions required to use an entire color
panel.
11
The print stepper motor engages.
12
The card feed sensor detects the leading edge of card.
13
The print stepper motor queues card to the middle of the platen roller. All stop.
14
The print headlift motor engages to the print position.
15
The print cover sensor checks for closed state.
16
The print stepper motor engages.
17
The ribbon drive motor engages.
18
The image data is burned by the printhead until the image data is depleted. All Stop.
19
The thermistor engages the printhead cooling fan to maintain proper operating temperature.
20
The headlift motor engages to the queue position.
21
The print stepper motor engages.
22
The print ribbon drive engages.
23
After ribbon advances a few encoder clicks, assume the ribbon is free of card. All stop.
24
Repeat Steps 9 through 22 for the appropriate number of color/overlay Panels.
25
Either the card is ejected from the singled-sided printer or the card feed stepper engages to queue
the card for the flipper table for the dual-sided printer.
26
All stop.
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5.1
Troubleshooting
5.1.1
Printer Error Buttons
The DTC1250e and DTC4250e use button messages rather than a display message system.
All Printers have two (2) buttons:
•
ON/OFF
•
Pause
The display message system appears as a graphical message, for example:
Step
1
2
3
4
Procedure
The ON/OFF (
) button is blue when the printer is ON. When the printer enters the
Sleep mode, the button LED is dimmed but still ON.
The Pause (
) button illuminates blue when the printer is capable of accepting a print
job and is not in an error state.
This button LED will continue to stay on while the printer prints as long as there is no error.
This button LED will also be dimmed when the printer goes into Sleep mode.
When an error occurs, the Pause (
) button no longer illuminates blue but blinks red.
Press the ON/OFF (
) button when printer is in an error state to cause the action to
be cancelled.
Note: If no other error occurs, the Pause button illuminates as blue.
5
Press the Pause (
) button when printer is in an error state to cause the printer to retry.
Note: The button illuminates as blue and retries the failed action.
6
When downloading an upgrade file, both buttons are blue and blink. If the unit is a
DTC1250E, you are notified that the upgrade is in process.
7
DTC4250E: If a language (other than English) is currently selected, you can press and hold
the Pause (
English.
) button during the power-up sequence to change the language back to
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Step
8
5.1.2
Procedure
DTC1250E: When no printer display is available, press or hold the buttons to access some
internal tests.
•
To print a card with the Printer Settings, press the Pause (
seconds when the printer is ready and idle.
•
To print the Alignment or the Self Test, press and hold the Pause (
the power-up sequence
) button and hold for 4+
) button during
Error Messages
This section provides the troubleshooting table for the error message. The DTC4250E has a display that
shows the printer error messages.
•
When an error occurs in the printer, the PC shows the error message on screen with solutions.
•
The display blinks in the location requiring attention. Locations can include the printer, input hopper,
magnetic encoder, flipper, card path, ribbon, and data/communication device error.
Each table uses a 3-column presentation to display a specific or printer error message, its cause and its
solution.
•
This format allows the troubleshooter to identify the error and its cause, and then perform the procedure
provided in the solution column.
•
This standard mode of identifying the problem and its solution should provide an efficient method of
troubleshooting this printer.
•
If you encounter problems beyond the capabilities of this error message table, you should contact
Technical Support..
Error Message
Cause
Solution
# 81
The printer is unable to feed a card
from the input card hopper.
Check the following, then press the Pause
button to continue.
Unable to Feed
•
Verify the card thickness setting is set to
the thickness of your cards.
•
Verify the Cleaning roller is properly
installed on the Ribbon Cartridge.
•
Check for card slippage. If necessary,
run the Printer cleaning routine.
•
Verify that your cards are within the
accepted card size range.
•
Verify the cards are not sticking
together.
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5.1.3
Troubleshooting with the Error Message Table
Error Message
Cause
Solution
#2
The printhead lift has malfunctioned.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
The printhead temperature sensor is not
functioning or is not connected properly.
Or, the printhead is not cooling properly.
Reset the printer and try again.
If the problem persists, call for
technical assistance.
An unspecified system error has been
detected by the printer firmware.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
No ribbon is installed in the printer.
Install a ribbon and retry.
Magnetic encoding verification has
failed.
Try encoding with a different card.
Verify cards have the magnetic stripe.
Replace the magnetic encoding
module.
The printer is not configured with the
encoder data type that you are trying to
send.
Ensure that no encoding data is being
sent with the print job and reprint the
card.
Install a magnetic encoding module.
EEPROM is restored with factory default
values.
If changes were made in the Advanced
Settings tab in the printer driver, click
the Default button to reset these
numbers.
Reset the printer and try again. If this
problem persists, call for technical
assistance.
Head Move Error
#8
Head Sensor Error
#9
Reboot Required
# 25
Ribbon not Installed
# 30
Mag Verify Error
# 31
No Mag Module
# 38
# 39
# 40
EEPROM Corrupt
EEPROM Read Error
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Error Message
Cause
Solution
# 44
A card has become jammed in the
printer’s flipper table.
The flipper failed to position properly
while aligning a card or flipping a card.
•
Clear any cards in the flippertable
using the buttons to move the card
out. Resume printing.
•
The flipper table should be level
when the printer is powered up. If
the flipper Table is at an angle,
open the card output door and
manually level it. Then cycle the
printer power to reset.
•
Reset the printer and retry. If
problem persists call for technical
assistance.
Flipper Jam/ Home Error
nd
# 45
No Flip Module installed
# 64
# 65
Request to print on 2 side of card, but
no flipper is installed.
If a Flipper Module is present, ensure
that the Print Both Sides option in the
printer driver is set correctly.
Install a flipper module.
Unspecified system error detected by
the printer firmware.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
A card is jammed in the print station or
card flipping area of the Printer.
Clear the jam and press the Pause
button.
Multiple cards were fed into the printer.
Verify the card thickness is set to the
thickness of your cards, then press the
Pause button.
Check for card slippage. If necessary,
run the printer cleaning routine
Verify the cleaning roller is properly
installed on the ribbon cartridge.
Verify the cards are not sticking
together.
The printer is unable to feed a card from
the input card hopper.
Check the following, then press the
Pause button to continue.
Verify the card thickness setting is set
to the thickness of your cards.
Verify the Cleaning roller is properly
installed on the Ribbon Cartridge.
Check for card slippage. If necessary,
run the Printer cleaning routine.
Verify that your cards are within the
perimeters accepted card size range.
Verify the cards are not sticking
together.
A card is jammed magnetic station
Clear any cards in the magnetic station
using the buttons to move the card out.
Press the Pause button to continue.
# 66
Reboot Required
# 68
Card in Printer
# 70
Multiple Feed
# 81
Unable to Feed
# 82 Mag Jam
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Error Message
Cause
Solution
# 91
The print ribbon has run out.
Install a new ribbon.
Press the Pause button to continue or
the ON/OFF button to cancel.
The print ribbon installed in the printer
does not match the ribbon type selected
in the printer driver.
Change either the installed print ribbon
or the ribbon type selected in the
printer driver.
Press the Pause button to continue or
the ON/OFF button to cancel.
The ribbon is not able to find the next
panel correctly.
Check for jams/breaks.
Recalibrate the ribbon sensor.
If broken, repair by taping the ribbon
back on to the take- up core.
Replace the ribbon.
Press the Pause button to continue or
the ON/OFF button to cancel.
The print ribbon has either broken or
jammed.
If jammed, clear the jam.
If broken, repair by taping the ribbon
back on to the take- up core.
Press the Pause button to continue or
the ON/OFF button to cancel.
There is no ribbon or the ribbon tag
information is corrupted or incorrect.
Verify the printer driver settings for
correct Ribbon.
Try a new ribbon and continue.
Press the ON/OFF button to cancel.
This is a problem with the printhead Lift.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
The print data sent to the printer is
corrupt or has been interrupted.
Check the interface cable.
Select the ON/OFF button to cancel
this print job and then resend the job.
An error was detected during printing.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
The printer cannot locate the next ribbon
panel in order to release the ribbon from
the card.
Ensure that the ribbon is not stuck to
the card.
Replace the ribbon.
Recalibrate the ribbon sensor.
If the ribbon is broken, repair by taping
the ribbon back onto the take- up core
and manually advance to the next
panel.
Press the Pause button to continue.
A card is jammed in the print station or
card flipping area of the printer.
Clear the jam. Press the Pause button
to continue.
Ribbon Out
# 93
Wrong Ribbon
# 97
Ribbon Search Error
# 99
Ribbon Error
# 100
Ribbon RFID Error
# 102
# 103
# 104
#3
Headlift Error
# 106
Job Data Error
# 107
Printing Error
# 109
# 113
Ribbon Release Error
# 110
Card Jam/Align error
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Error Message
Cause
Solution
# 111
An unrecoverable error has occurred
during printing.
Reset the printer and try again. If this
problem persists, call for technical
assistance.
A card is jammed in the print station or
card flipping area of the Printer.
Clear the jam. Press the Pause button
to continue.
The print ribbon sensor is out of
calibration or has failed.
Calibrate the ribbon sensor.
Check for material blocking sensor and
try again.
Flipper Jam/Home Error
A card has become jammed in the
printer’s fipper table.
The flipper failed to position properly
while aligning a card or flipping a card.
Clear any cards in the flipper table,
using the buttons to move the card out.
Resume printing.
Reset the printer and retry. If problem
persists call for technical assistance.
# 136
Printing is disabled by SecureGuard
until a password is received.
Reset the printer and retry.
If the problem persists, call for
technical assistance.
Ribbon needs to be removed.
Reset the printer and retry.
If problem persists, call for technical
assistance.
EEPROM restored with factory default
values.
If changes were made in the
Advanced Setting tab in the printer
driver, click the Default button to reset
these numbers.
Reset the printer and try again. If this
problem persists, call for technical
assistance.
You are trying to send encoding data,
but the Printer is not configured with this
Encoder type.
iCLASS,Prox,Mifare,SmartCard
Ensure that no encoding data is being
sent with the print job and reprint the
card.
Install an encoding module.
Head Loading
# 112
Card Jam/Align error
# 128
# 170
Calibrate Ribbon
# 131
Secure Guard Print
Disabled
# 139
Please Remove Ribbon
# 144
EEPROM Corrupt
EEPROM Read Error
#202
Encoder not installed
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5.1.4
Printer-Specific Tools (DTC1250E, DTC4250E)
The status icons are as follows:
This icon indicates that the print rbbon supply is low and will require replacement soon.
For the DTC1250E and DTC4250E models, the entire ribbon cartridge must be replaced.
This icon indicates that the printer needs to be cleaned.
This icon is only displayed for printers with an attached dual-input card hopper and indicates that
the top input hopper is currently selected.
This icon is only displayed for printers with an attached dual-input card hopper and indicates that
the bottom input hopper is currently selected.
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Press the
button to scroll through the details of the printer and perform the action.
Press the
button to select the option.
When
is selected, use the left down arrow
Languages and Exit.
Use the corner arrow
The curved arrow
5.1.4.1
to scroll through the Info, Test Prints, and
to run that option.
will return to the first screen.
Additional Printer Specific Tools
Label
Description
INFO
• Printer Type
• Firmware Version
• IP Address
• Flipper
• Lamination
• Magnetics
• E-Card
• Password
• Card count
TEST PRINTS
Color Photo:
Select this to print a color card to test communication and integrity.
Alignment:
Select this to print a card used to align the print image on the card.
Settings:
Select this to print a card with the Advanced settings.
Resin:
Select this to print a RESIN test card.
Rewritable:
Select this to ERASE the Rewritable card.
Magnetic:
Select this to test Magnetic encoding. (Hi-Co only)
Lamination:
Select this to laminate a test card.
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Label
Description
Hopper Select
Ability to select which hopper to feed cards from. Applies to Dual Hopper Printers.
Toolbox
Clean Printer:
Select this to run the clean printer routine.
Clean Laminator:
Select this to run the clean laminator routine.
Calibrate Mag:
Select this to calibrate the Magnetic Sensor
Calibrate Rib Sensor:
Select this to calibrate the ribbon sensor.
Network:
Select this to configure network options.
Language
Language:
Select this choice to change the Printer Displayed Language.
Exit
Exit:
Select this choice to exit the Printer Tool options.
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6
Firmware Upgrades
Upgrade the Printer Firmware
Step
1
Procedure
Requirements
•
•
2
Internet access
Printer powered up and connected to PC
Open the FARGO Workbench Printer Utility or use the Diagnostics button from the Card
tab of the Printing Preference page.
Note: Workbench is also available from the FARGO Folder in the Windows Program
folder.
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Step
Procedure
3
From the Application Icon, select Upgrade Firmware.
4
Find the Firmware via Check for Firmware Updates at www.hidglobal.com.
•
•
•
Save the file to a folder. (Double-click the file to unzip the file.)
Use the Browse button to find the .frm file.
Select the file and click Open.
5
Click Upgrade to start the upgrade process.
6
The LOADING FIRMWARE message displays while the Firmware is updating.
7
Reboot the printer if it does not reboot automatically.
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7
Technical Support
This section provides you with an efficient, step-by-step procedure to be used when contacting HID
GLOBAL Technical Support, as needed, for this card printer.
Step
7.1
Procedure
1
Contact the HID Global Technical Support Group by phone at (866)607-7339 Ext #6 or by
fax at (952) 946-8492 for additional technical assistance.
OR
Contact HID Technical Support.
2
Position a phone near the printer and computer so the Technician can help to troubleshoot
the printer.
3
Please have a self-test and a sample card ready when calling HID Technical Support.
Reading the Serial Numbers on a FARGO Printer
You can determine when your card Printer was manufactured by reading directly from the serial number
(affixed to your card printer).
Example
Explanation
Reviewing Example No.
2: Serial Number
B2050028 (2012)
•
B2050028: The first two digits in the serial number indicate the
year the printer was built (e.g., the digits B2 indicate the year 2012).
•
B2050028: The third and fourth digits in the serial number indicate
the week the printer was built (e.g., the digits 05 indicate week 5 of
that year).
•
B2050028: The last four digits indicate the sequence number for
the numeric order in which the printers were built.
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8
Appendix A
Selecting the Fluorescent Panel Ribbon Type (DTC4250e only)
Fluorescent dye color is bright when black light is applied to it. The YMCFKO/YMCFKOK ribbon is an
economical way to add a fully customizable, incremental level of security to your photo identification cards.
This process allows you to configure the data that is printed with the fluorescent panel of an
YMCFKO/YMCFKOK Ribbon.
Note: Any software program may be used to print the special florescent panel of the Ribbon to a card once
the driver and Workbench are set up correctly.
These ribbons contain a yellow (Y), magenta (M), cyan (C), and resin black (K) panels to create a full color
over-the-edge printing identification card. In addition, the ribbon contains a dye-based fluorescing panel (F)
which will allow you to print a standard or one-to-one personalized fluorescing image that is completely
invisible until exposed to ultraviolet light.
Check Invert F-Panel Image to create a negative of the fluorescent image. This option refers to the ability to
cause light or white areas of the image to fluoresce and for dark colors to remain dark on the printed card
when exposed to an ultraviolet light. By default, the dark areas of the image fluoresce on the card. Lighter or
white areas have no dye applied.
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8.1.1
Creating a Custom Fluorescent Image using the YMCFKO Ribbon
There are three methods used to accomplish the creation of a custom fluorescent image when using the
YMCFKO Ribbon.
8.1.2
•
Printer Driver Method: The fluorescent panel image can be configured directly from the badge
application software.
Note: You can now print a unique fluorescent image, such as the card holder’s picture on each card.
•
Asure ID Method: This method is described in the Asure ID Software User Guide. See the
procedure relating to the Fluorescent Panel Ribbon. For more information about , please visit the HID
Global support website.
•
Workbench Method: This method is described in the Workbench User Guide and the Help facility.
See the User Guide on your CD. For Help, enter Workbench by clicking the Diagnostics button from
the Card tab of the Printing Preferences page and select Help.
Configuring Fluorescent Data using the Application
This process creates a fluorescent image on your card using a simple text string command in your badge
application.
Step
Procedure
1
Creating Fluorescent Text: Create a new text box in your badge application.
2
Type the TEXT that you want to appear as fluorescent and put a ~T before the start of
the text with no space after the ~T. The text will start on the card where the ~T begins.
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Step
Procedure
3
Creating a Fluorescent Image: In a separate drawing program, create the image that
you wish to fluoresce.
4
Create the IMAGE in the actual size that you want it to appear on the card, and save it as
a Grayscale or 1 - bit bmp file on the root c:\ directory.
• Do not put spaces in the file name.
5
Create a new text box in your badge application, and type ~I followed by the address of
your image (see Display A below). The top left of your image will start at the top left of
your text box.
6
Set up the printer driver preferences. Refer to Step 8-9 below.
7
Printer will print the fluorescent BMP IMAGE at the ~I position on the card. Printer will
print the fluorescent TEXT at the ~T position on the card.
BMP Image located at c:\globe.bmp
8
Set the Ribbon for YMCFKO in the Printing Preferences.
Note: The Automatically detect the installed Ribbon for every print job button may
also be used.
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Step
9
Procedure
Check Invert F-Panel Image to create a negative of the fluorescent image. See below.
• This refers to the ability to cause light or white areas of the image to fluoresce and
dark colors to remain dark on the printed card when exposed to a UV light.
• This was requested because the fluorescent dye color is bright when black light is
applied to it.
By default, the dark areas of the image will fluoresce on the card and the lighter or white
areas will have no dye applied.
Note: This may improve the look of the person’s image if used for the Logo.
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40 Commerce Street
Springfield, New Jersey 07081
P(877) 379-8844 | F(973) 379-8373
www.jobrien.com
www.idcardprinterrepair.com