fortisbc utilities undertaking no. 4

BRITISH COLUMBIA UTILITIES COMMISSION
GENERIC COST OF CAPITAL PROCEEDING EXHIBIT B1-39
BCUC 2012 Generic Cost of Capital
FORTISBC UTILITIES UNDERTAKING NO. 4
HEARING DATE:
December 12, 2012
TRANSCRIPT
REFERENCE:
Volume 2, Page 179, Lines 13 to 21
REQUESTOR:
Mr. Wallace
WITNESS:
Mr. Stout
QUESTION:
Provide bill stuffers or brochures prepared for the past year that
explain to your customers or potential customers the benefit of using
natural gas.
RESPONSE:
The FortisBC website link below provides customers with information about to the
benefits of natural gas.
http://www.fortisbc.com/NaturalGas/Homes/BenefitsOfNaturalGas/Pages/default.aspx
Attached are various customer materials prepared throughout 2012 which are provided
to customers through various channels including through the FortisBC website, bill
inserts, print media and brochures.
Page 1
Changes to
your account
Our two new customer service centres just
opened this year, and we have updated our
computer system. As a result, there are a few
changes we want you to know about.
New login needed
Our new system includes enhanced security
features. The first time you revisit Account
Online at accounts.fortisbc.com, you will be
asked to reset your login information.
Receiving your
bill electronically
ePost is no longer available for FortisBC
customers. But you can still receive your bill
electronically through eBill, as long as you’re
signed up. If you already subscribe to eBill, look
for your bill in the form of a PDF attachment.
Simply visit accounts.fortisbc.com.
The future.
We’ve got our
best people on it.
572_Jan2012_Bill_Insert-PRESS.indd 1
11-12-12 3:12 P
New in-house customer
service centres
Good for customers
Good for B.C.
We’re proud to now be serving our natural gas
customers directly from our two new service
centres in Burnaby and Prince George. After a
great deal of preparation, the centres took their
first customer inquiries on January 3, 2012.
Creating 300 new jobs to staff the centres (100
in Prince George and 200 in Burnaby) is one way
FortisBC is helping to shape the future of B.C.
FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc., FortisBC Energy
(Whistler) Inc., and FortisBC Inc. do business as FortisBC. The companies are
indirect, wholly owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC
name and logo under license from Fortis Inc.
(11-572 12/2011)
The future.
We’ve got our
best people on it.
572_Jan2012_Bill_Insert-PRESS.indd 2
11-12-12 3:12 P
Natural gas rate adjustments
January 1, 2012
Effective January 1, 2012, customers in the
Lower Mainland will see no change in the
natural gas commodity rate and a small
increase in the midstream and delivery
rate. FortisBC received interim approval
to increase its delivery rate as part of its
2012-2013 revenue requirements application.
Revised rates schedule
Up to Dec. 31
Residential customers
Depending on consumption, average annual
bills may change as follows:
$11.84
$0.3890
Delivery charge/GJ2
$3.207
$3.527
Midstream charge/GJ
$1.349
$1.365
Commodity charge/GJ
$4.005
$4.005
$955
$987
Small commercial customers (Rate 2)
North American natural gas prices have
continued to remain low due to abundant
supply, allowing us to maintain our current
commodity rate for most customers.
Customers on our Equal Payment Plan
may see a change in their monthly
instalment following the next review.
Customers participating in Customer
Choice can expect changes in delivery and
midstream rates but will continue to pay
the contracted commodity rate from their
natural gas marketer.
Basic charge1
Estimated total annual bill
based on 95 GJ/year3
• residential customer — increase by about
$32 or 3 per cent
• small commercial customer — increase by
about 3 per cent
• large commercial customer — increase by
about 3 per cent
As of Jan. 1
Basic charge1
$24.84
$0.8161
Delivery charge/GJ2
$2.658
$2.896
Midstream charge/GJ
$1.327
$1.352
Commodity charge/GJ
$4.005
$4.005
Estimated total annual bill
based on 300 GJ/year3
$2,695
$2,774
Large commercial customers (Rate 3)
Basic charge1
$132.52
$4.3538
$2.270
$2.451
Midstream charge/GJ
$1.018
$1.052
Commodity charge/GJ
$4.005
$4.005
Estimated total annual bill
based on 2,800 GJ/year3
$22,011
$22,613
Delivery charge/GJ
2
Starting January 1, 2012 the basic charge will be calculated on a daily basis.
Previously the basic charge was a fixed monthly fee. The total basic charge
will vary based on the number of days in the billing period.
1
GJ or gigajoule is a measurement of energy.
2
Based on average annual consumption. Your consumption may vary.
3
How your rates are set
Natural gas, like oil and propane, is traded
on the North American open market.
Weather, supply and demand, international
events and market fluctuations all affect
prices. FortisBC does not explore for or
produce natural gas, but buys it on the
open market and passes on the cost to you,
without markup. You pay what we pay.
FortisBC and the BC Utilities Commission
(BCUC) regularly review natural gas rates
to ensure British Columbians receive
natural gas service at a fair price. We also
regularly review midstream and delivery
costs to store, transport and deliver gas to
homes and businesses. The BCUC approves
all rate adjustments.
For a quick explanation of how rates for
natural gas are set, watch our rates video
at fortisbc.com/rates.
Basic Charge
Starting January 1, 2012 customers will see
changes to the basic charge, which is a fixed
monthly fee that partially recovers the fixed
cost of our system and service, regardless of
whether any gas has been used or not. While
the basic charge will remain a monthly fee,
we are changing the way the basic charge
is calculated. The basic charge will now be
calculated on a daily basis—you will see the
new calculation in the section of your bill
titled “Delivery charges”.
Because the basic charge is now calculated
per day, customers can expect their total
basic charge to vary based on the number of
days in the billing period.
If you would like more information
on this or any other changes, please
call 1-888-224-2710.
Manage your energy costs
Equal Payment Plan—divides your
estimated total annual bill into 12 equal
monthly instalments, smoothing out those
seasonal highs and lows.
Get more for
your heating dollars
As temperatures drop, there are some simple
things you can do to make a difference.
1. Program the heat. A programmable
thermostat can help save up to 15 per cent on
heating bills if you program it to 20 degrees
during the day and 17 at night.
2. Caulk the cracks. Caulk cracks around
windows to keep warm air in and cold
air out.
3. Insulate for comfort. Make sure you’ve
got enough insulation to keep your home
warm in winter and cool in summer.
YouTube can save energy
Want to save energy at home but not
sure how? We’ll show you with our
short, informative how-to videos. Like
replacing a furnace filter or updating your
showerhead to a low-flow model. Watch
them on our website at fortisbc.com or
visit our channel on YouTube located at
youtube.com/fortisbc.
Pre-authorized Payment Plan—
automatically withdraws your FortisBC bill
payment from your bank account.
Need more information about these
payment plans, our latest energy efficiency
offers, and energy saving ideas for your
home or business? Visit fortisbc.com or
call 1-888-224-2710.
FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc., FortisBC Energy (Whistler) Inc., and FortisBC Inc. do business as FortisBC. The companies are
indirect, wholly owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC name and logo under license from Fortis Inc.
(11-586.1 Rate adjustment BI LM 12/2011)
Natural gas rate adjustments
January 1, 2012
Effective January 1, 2012, customers in the
Inland service area will see no change in
the natural gas commodity rate and a small
increase in the midstream and delivery
rate. FortisBC received interim approval
to increase its delivery rate as part of its
2012-2013 revenue requirements application.
Revised rates schedule
Up to Dec. 31
Residential customers
Depending on consumption, average annual
bills may change as follows:
$11.84
$0.3890
Delivery charge/GJ2
$3.207
$3.527
Midstream charge/GJ
$1.324
$1.339
Commodity charge/GJ
$4.005
$4.005
$782
$807
Small commercial customers (Rate 2)
North American natural gas prices have
continued to remain low due to abundant
supply, allowing us to maintain our current
commodity rate for most customers.
Customers on our Equal Payment Plan
may see a change in their monthly
instalment following the next review.
Customers participating in Customer
Choice can expect changes in delivery and
midstream rates but will continue to pay
the contracted commodity rate from their
natural gas marketer.
Basic charge1
Estimated total annual bill
based on 75 GJ/year3
• residential customer — increase by about
$25 or 3 per cent
• small commercial customer —increase by
about 3 per cent
• large commercial customer — increase by
about 3 per cent
As of Jan. 1
Basic charge1
$24.84
$0.8161
Delivery charge/GJ2
$2.658
$2.896
Midstream charge/GJ
$1.301
$1.327
Commodity charge/GJ
$4.005
$4.005
Estimated total annual bill
based on 250 GJ/year3
$2,289
$2,355
Large commercial customers (Rate 3)
Basic charge1
$132.52
$4.3538
$2.270
$2.451
Midstream charge/GJ
$0.999
$1.032
Commodity charge/GJ
$4.005
$4.005
Estimated total annual bill
based on 2,600 GJ/year3
$20,503
$21,059
Delivery charge/GJ
2
Starting January 1, 2012 the basic charge will be calculated on a daily basis.
Previously the basic charge was a fixed monthly fee. The total basic charge
will vary based on the number of days in the billing period.
1
GJ or gigajoule is a measurement of energy.
2
Based on average annual consumption. Your consumption may vary.
3
How your rates are set
Natural gas, like oil and propane, is traded
on the North American open market.
Weather, supply and demand, international
events and market fluctuations all affect
prices. FortisBC does not explore for or
produce natural gas, but buys it on the
open market and passes on the cost to you,
without markup. You pay what we pay.
FortisBC and the BC Utilities Commission
(BCUC) regularly review natural gas rates
to ensure British Columbians receive
natural gas service at a fair price. We also
regularly review midstream and delivery
costs to store, transport and deliver gas to
homes and businesses. The BCUC approves
all rate adjustments.
For a quick explanation of how rates for
natural gas are set, watch our rates video
at fortisbc.com/rates.
Basic Charge
Starting January 1, 2012 customers will see
changes to the basic charge, which is a fixed
monthly fee that partially recovers the fixed
cost of our system and service, regardless of
whether any gas has been used or not. While
the basic charge will remain a monthly fee,
we are changing the way the basic charge
is calculated. The basic charge will now be
calculated on a daily basis — you will see the
new calculation in the section of your bill
titled “Delivery charges”.
Because the basic charge is now calculated
per day, customers can expect their total
basic charge to vary based on the number of
days in the billing period.
If you would like more information
on this or any other changes, please
call 1-888-224-2710.
Manage your energy costs
Equal Payment Plan—divides your
estimated total annual bill into 12 equal
monthly instalments, smoothing out those
seasonal highs and lows.
Get more for
your heating dollars
As temperatures drop, there are some simple
things you can do to make a difference.
1. Program the heat. A programmable
thermostat can help save up to 15 per cent on
heating bills if you program it to 20 degrees
during the day and 17 at night.
2. Caulk the cracks. Caulk cracks around
windows to keep warm air in and cold
air out.
3. Insulate for comfort. Make sure you’ve
got enough insulation to keep your home
warm in winter and cool in summer.
YouTube can save energy
Want to save energy at home but not
sure how? We’ll show you with our
short, informative how-to videos. Like
replacing a furnace filter or updating your
showerhead to a low-flow model. Watch
them on our website at fortisbc.com or
visit our channel on YouTube located at
youtube.com/fortisbc.
Pre-authorized Payment Plan—
automatically withdraws your FortisBC bill
payment from your bank account.
Need more information about these
payment plans, our latest energy efficiency
offers, and energy saving ideas for your
home or business? Visit fortisbc.com or
call 1-888-224-2710.
FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc., FortisBC Energy (Whistler) Inc., and FortisBC Inc. do business as FortisBC. The companies are
indirect, wholly owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC name and logo under license from Fortis Inc.
(11-586.2 Rate adjustment BI Inland 12/2011)
Natural gas rate adjustments
January 1, 2012
Effective January 1, 2012, customers in the
Columbia service area will see no change in
the natural gas commodity rate and a small
increase in the midstream and delivery
rate. FortisBC received interim approval
to increase its delivery rate as part of its
2012-2013 revenue requirements application.
Revised rates schedule
Up to Dec. 31
Residential customers
Depending on consumption, average annual
bills may change as follows:
$11.84
$0.3890
Delivery charge/GJ2
$3.207
$3.527
Midstream charge/GJ
$1.364
$1.374
Commodity charge/GJ
$4.005
$4.005
$828
$854
Small commercial customers (Rate 2)
North American natural gas prices have
continued to remain low due to abundant
supply, allowing us to maintain our current
commodity rate for most customers.
Customers on our Equal Payment Plan
may see a change in their monthly
instalment following the next review.
Customers participating in Customer
Choice can expect changes in delivery and
midstream rates but will continue to pay
the contracted commodity rate from their
natural gas marketer.
Basic charge1
Estimated total annual bill
based on 80 GJ/year3
• residential customer — increase by about
$26 or 3 per cent
• small commercial customer —increase by
about 3 per cent
• large commercial customer — increase by
about 3 per cent
As of Jan. 1
Basic charge1
$24.84
$0.8161
Delivery charge/GJ2
$2.658
$2.896
Midstream charge/GJ
$1.342
$1.361
Commodity charge/GJ
$4.005
$4.005
Estimated total annual bill
based on 320 GJ/year3
$2,860
$2,942
Large commercial customers (Rate 3)
Basic charge1
$132.52
$4.3538
$2.270
$2.451
Midstream charge/GJ
$1.036
$1.064
Commodity charge/GJ
$4.005
$4.005
Estimated total annual bill
based on 3,300 GJ/year3
$25,716
$26,406
Delivery charge/GJ
2
Starting January 1, 2012 the basic charge will be calculated on a daily basis.
Previously the basic charge was a fixed monthly fee. The total basic charge
will vary based on the number of days in the billing period.
1
GJ or gigajoule is a measurement of energy.
2
Based on average annual consumption. Your consumption may vary.
3
How your rates are set
Natural gas, like oil and propane, is traded
on the North American open market.
Weather, supply and demand, international
events and market fluctuations all affect
prices. FortisBC does not explore for or
produce natural gas, but buys it on the
open market and passes on the cost to you,
without markup. You pay what we pay.
FortisBC and the BC Utilities Commission
(BCUC) regularly review natural gas rates
to ensure British Columbians receive
natural gas service at a fair price. We also
regularly review midstream and delivery
costs to store, transport and deliver gas to
homes and businesses. The BCUC approves
all rate adjustments.
For a quick explanation of how rates for
natural gas are set, watch our rates video
at fortisbc.com/rates.
Basic Charge
Starting January 1, 2012 customers will see
changes to the basic charge, which is a fixed
monthly fee that partially recovers the fixed
cost of our system and service, regardless of
whether any gas has been used or not. While
the basic charge will remain a monthly fee,
we are changing the way the basic charge
is calculated. The basic charge will now be
calculated on a daily basis — you will see the
new calculation in the section of your bill
titled “Delivery charges”.
Because the basic charge is now calculated
per day, customers can expect their total
basic charge to vary based on the number of
days in the billing period.
If you would like more information
on this or any other changes, please
call 1-888-224-2710.
Manage your energy costs
Equal Payment Plan—divides your
estimated total annual bill into 12 equal
monthly instalments, smoothing out those
seasonal highs and lows.
Get more for
your heating dollars
As temperatures drop, there are some simple
things you can do to make a difference.
1. Program the heat. A programmable
thermostat can help save up to 15 per cent on
heating bills if you program it to 20 degrees
during the day and 17 at night.
2. Caulk the cracks. Caulk cracks around
windows to keep warm air in and cold
air out.
3. Insulate for comfort. Make sure you’ve
got enough insulation to keep your home
warm in winter and cool in summer.
YouTube can save energy
Want to save energy at home but not
sure how? We’ll show you with our
short, informative how-to videos. Like
replacing a furnace filter or updating your
showerhead to a low-flow model. Watch
them on our website at fortisbc.com or
visit our channel on YouTube located at
youtube.com/fortisbc.
Pre-authorized Payment Plan—
automatically withdraws your FortisBC bill
payment from your bank account.
Need more information about these
payment plans, our latest energy efficiency
offers, and energy saving ideas for your
home or business? Visit fortisbc.com or
call 1-888-224-2710.
FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc., FortisBC Energy (Whistler) Inc., and FortisBC Inc. do business as FortisBC. The companies are
indirect, wholly owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC name and logo under license from Fortis Inc.
(11-586.3 Rate adjustment BI Columbia 12/2011)
Natural gas rate
adjustments
January 1, 2012
Effective January 1, 2012, customers in
Whistler will see a decrease in the natural gas
commodity rate and an increase in the delivery
rate. FortisBC received interim approval to
increase its delivery rate as part of its 2012-2013
revenue requirements application.
Depending on consumption, average annual
bills may change as follows:
• residential customer — increase by about $89
or 6 per cent
Whistler customers are continuing to benefit
from some of the lowest delivered natural
gas rates in more than a decade as a result
of commodity purchasing strategies and
market conditions.
Customers on our Equal Payment Plan may see
a change in their monthly instalment following
the next review.
Revised rates schedule
Up to Dec. 31
Residential customers
Basic charge1
As of Jan. 1
$7.50
$0.2464
$10.440
$11.503
Commodity charge/GJ
$4.875
$4.801
Estimated total annual bill
based on 80 GJ/year3
$1,468
$1,557
Delivery charge/GJ
2
Starting January 1, 2012 the basic charge will be calculated on a daily basis.
Previously the basic charge was a fixed monthly fee. The total basic charge will
vary based on the number of days in the billing period.
1
GJ or gigajoule is a measurement of energy.
2
Based on average annual consumption. Your consumption may vary.
3
Changes to the look of your bill
Starting January 1, 2012 customers in Whistler
will see changes to the way their bill looks.
The bill includes two new sections — delivery
charges and commodity charges.
While these changes are new to FortisBC
Whistler customers, this is the bill breakdown
FortisBC uses for a majority of customers across
the province.
Delivery charge
The delivery charge section represents the cost
associated with delivering the natural gas to
customers including pipeline maintenance,
and emergency services. It also includes the
basic charge, which is a fixed monthly fee that
partially recovers the fixed cost of our system
and service, regardless of whether any gas has
been used. Because the basic charge is now
calculated per day, customers can expect their
total basic charge to vary based on the number
of days in the billing period.
Commodity
The commodity section of the bill represents the
actual cost of the natural gas used in operating
your gas appliances and heating equipment. It
also includes what other companies charge
FortisBC to store and transport the natural gas.
The charges are passed on to you without any
mark up.
If you would like more information on this or
any other changes, please contact our Customer
Contact Centre. A glossary of terms and sample
bill is available at fortisbc.com/yourgasbill.
FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc. and FortisBC
Energy (Whistler) Inc. do business as FortisBC. The companies are indirect,
wholly owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC name and
logo under license from Fortis Inc. (11-586.4 Whistler Bill Insert 12/2011)
Versatility, comfort
and value
Why natural gas makes sense
Versatility. Look around your home and you’ll see a use for natural
gas — everything from water heaters to patio heaters. Adding gas
appliances is easy once your home is connected to natural gas.
Comfort. Whether it’s the cosy ambience of a natural gas fireplace
or instant flame of a cooktop, there’s a natural gas appliance to suit
your lifestyle and provide comfort indoors and out. Learn more at
fortisbc.com/gasappliances.
Value. As a preferred fuel choice, natural gas heating and appliances
may add to your home’s future resale value. And, our natural gas
rebates can make upgrading your appliances more affordable. Learn
more at fortisbc.com/offers.
12.122.2_NG_conversion_brochure_P8.indd 1
11/22/12 1:38:52 PM
Make the switch
Still not sure?
See how much you could be saving with natural gas at
fortisbc.com/energycalculator.
Ready to switch?
Follow these three steps to get started:
Step 1: Visit fortisbc.com/gasisgood.
Step 2: Select the link to request a gas service estimate online or call 1-888-224-2710 (option 2) to complete this step with the assistance of a customer service representative.
Step 3: Complete and submit the online form. A representative will contact you by phone within 2-3 business days.
Need a gas contractor?
Whether you’re switching to natural gas or just upgrading
appliances, you’ll need a BC Safety Authority licensed gas
contractor. The FortisBC Contractor Program can help you find one.
Visit fortisbc.com/findacontractor.
FortisBC Energy Inc., FortisBC Energy (Vancouver
Island) Inc., FortisBC Energy (Whistler) Inc., and
FortisBC Inc. do business as FortisBC. The companies
are indirect, wholly owned subsidiaries of Fortis Inc.
FortisBC uses the FortisBC name and logo under
license from Fortis Inc.
(12-122.2 10/2012)
12.122.2_NG_conversion_brochure_P8.indd 2
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Switch to natural gas
and save
“I switched to natural gas. Now I have the convenience and comfort
of high-efficiency natural gas appliances. It’s nice to get rid of the
old oil tank. And I qualified for some great rebates from FortisBC.”
Alan, Vancouver Island resident
12.122.2_NG_conversion_brochure_P8.indd 3
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Switching makes sense
Whether you’re buying a new home, building one or converting an
existing home, natural gas offers comfort, convenience, versatility
and savings!
See the difference between heating your home and water with
natural gas compared to other energy sources with our home energy
calculator. Learn more at fortisbc.com/energycalculator.
Annual Fuel Cost - Water and Space Heating1
Lower Mainland region
2,000
1,600
1,200
800
$688
$760
400
$0
Natural gas
95% high
efficiency
12.122.2_NG_conversion_brochure_P8.indd 4
Natural gas
80% mid
efficiency
What do
you pay
11/22/12 1:39:00 PM
You can also calculate the savings you may get with natural gas if you
live on Vancouver Island or in B.C.’s Interior.
Annual Fuel Cost - Water and Space Heating1
Vancouver Island region
2,000
1,600
1,200
800
$908
$1,004
Natural gas
95% high
efficiency
Natural gas
80% mid
efficiency
400
$0
What do
you pay
Annual Fuel Cost - Water and Space Heating1 Interior regions2
2,000
1,600
1,200
800
$622
$684
Natural gas
95% high
efficiency
Natural gas
80% mid
efficiency
400
$0
What do
you pay
1
These are approximate annual natural gas costs for water and space heating of a typical household in specific
FortisBC service areas as identified. The savings will be the difference between what you pay for current heating
costs and natural gas costs. Calculation based on FortisBC natural gas rates as of June 2012. Savings may vary by
household. Savings do not include potential rebates and/or incentives.
Fuel rates for the Columbia region are similar to those of the Interior south and Interior north regions as of
June 2012.
2
12.122.2_NG_conversion_brochure_P8.indd 5
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Calculate the difference
With our home energy calculator you can see what energy
solution is right for you. Compare space and water heating costs
of various fuel types including natural gas, electricity, heating oil
and propane with our energy comparison tool.
Then find out the annual operating cost of home appliances like
cooktops, fireplaces and barbecues with our appliance cost tool.
$
Get started at fortisbc.com/energycalculator.
Save more with rebates
Energy efficient natural gas systems and appliances can help
lower your energy costs. Take advantage of more savings with our
energy efficiency and conservation offers. From rebates for tankless
water heaters to EnerChoice® fireplaces — f ind out what’s available
today — like our Switch ‘n’ Shrink offer.
Switch to natural gas, install a high-efficiency heating system and
shrink your carbon footprint. Even better, you can get up to a $1,000
rebate! Visit fortisbc.com/switchnshrink for details. For all other
available rebates, check out fortisbc.com/offers.
12.122.2_NG_conversion_brochure_P8.indd 6
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Bringing natural gas
to life
Energy solutions.
We’ve got our best
people on it.
12-009_At_home_brochure_P3.indd 1
12-01-20 1:49 PM
Welcome
Now that you’ve brought natural gas into your
home and life, we’d like to make sure you’re up to
speed about our company.
So who are we? We are FortisBC. The companies
that make up FortisBC deliver more energy than
any other utility in the province, approximately
21 per cent of the total energy consumed in B.C.
We serve more than 1.1 million customers in 135
communities. In addition to natural gas, piped
propane and electricity, we develop and design
alternative energy solutions, including district
energy and geoexchange, for today and tomorrow.
Inside, you’ll learn how to: read your gas meter and
natural gas bill; choose a gas contractor; as well as
use natural gas safely.
We’ve also provided tips on how to use natural
gas efficiently, to help you save money and help
the environment.
Important phone numbers
Smell gas? Get out and call
1-800-663-9911, or 911
Customer Service
(Questions about your natural gas account
and general inquiries) 1-888-224-2710
Energy efficiency rebates
(When upgrading to high-efficiency
appliances) 1-800-663-8400
BC One Call/Call before you dig
1-800-474-6886
Underground gas line information
Cell *6886
Right of way
(Construction activity along a right of way)
1-877-599-0996
For more information call us at
1-888-224-2710 or
visit fortisbc.com/naturalgas.
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What’s inside?
About our rates...............................................................4
How to read your meter................................................5
Account information.....................................................7
Customer Choice............................................................9
Renewable natural gas..................................................9
Understand your bill...................................................10
At home with natural gas appliances..................... 12
Choosing a gas contractor..........................................14
Tips to make your home more energy efficient....16
Natural gas safety........................................................18
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About our rates
Natural gas is a commodity traded on the open
market, like oil, coffee or lumber.
FortisBC does not earn a profit on the price of
the commodity. We buy gas on behalf of our
customers at the best possible price and pass that
price on without markup.
FortisBC is strictly regulated by the British
Columbia Utilities Commission (BCUC). This
means we must file rates, changes in rates and
other rate design matters with the BCUC for
approval, to ensure that our customers receive
fair and competitive rates.
In the Revelstoke area, FortisBC also operates a
piped propane distribution system that serves
residential and commercial customers.
The rate you pay has two parts:
Commodity charge
This is the cost of the fuel consumed by your
natural gas appliances and heating equipment.
You are charged for the amount of gas consumed
using a standard measurement of energy called
a gigajoule (GJ).
Delivery charges
These are charges for delivering gas through
our pipeline system to your home. A portion of
our delivery cost is collected per gigajoule. The
remaining delivery cost is collected through a
fixed basic daily charge. The basic charge is a
daily fee that covers the fixed cost of our system
and services, like meter readings.
For more detailed information about rates,
visit fortisbc.com.
The rates and terms of service of FortisBC are subject to change and are regulated by
the British Columbia Utilities Commission under the FortisBC Tariff. The tariff takes
precedence over this booklet.
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What’s a gigajoule?
A standard measurement of energy,
one gigajoule (GJ) is equal to about
275 kilowatt hours of electricity or
30 litres of gasoline. One GJ will heat a
typical home for one cold winter day.
How to read
your meter
Your meter is read every two months. Because you
receive a bill monthly, your gas usage is estimated
every other month. If you prefer, you can read
your meter on the alternative months and contact
us to enter the meter reading, which we’ll use to
validate your billed reading.
We use two types of meters:
Digital index registers
Reading this kind is as easy as reading your car’s
odometer. Your meter will be either imperial
(measuring hundreds of cubic feet) or metric
(measuring single cubic metres).
To find out the volume of gas you’ve used since
your last statement, just subtract your last reading
from your current reading, like this:
0 0 3 8 8 m3
Current: 388 m3
0 0 1 5 0 m3
388-150 = 238 m3
Last: 150 m3
In the example above, your volume used over
the period equals 238 cubic metres.
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Clock-style registers
1 0 9
9 0 1
1 0 9
9 0 1
2
8
8
2
2
8
8
3
7
7
3
3
7
7
4 5 6
6 5 4
4 5 6
2
3
6 5 4
This type measures gas in hundreds of cubic
feet. Just read the dials from zero to nine, either
clockwise or counter clockwise, as indicated on
the dial. If the hand is between numbers, read
the smaller number. For instance, if the hand is
between four and five, read four.
In this example, the reading would be: 4274,
meaning that 4,274 hundred cubic feet (427,400
cubic feet) of natural gas have been used since the
meter was installed.
For more details on reading or maintaining your
meter, visit our website, or call Customer Service
at 1-888-224-2710 and ask for a copy of our
Understanding your meter info sheet.
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Account information
Payment plans
Looking for a way to smooth out the seasonal
highs of winter? Or perhaps find a more
convenient way to pay your bill each month?
Take advantage of our payment plan options.
Equal Payment Plan
The Equal Payment Plan (EPP) is a great way
to equalize your bill payments, because your
estimated annual gas usage is divided into 12
equal installments. We continue to read your
meter in order to keep track of the amount of
gas you use. Your monthly installments are then
automatically reviewed every three months and
can be adjusted up or down to reflect significant
changes in the weather, your gas usage or gas
rates. At the end of the billing year, you’ll receive
a charge or credit for the difference between
the amount billed and the cost of the gas you’ve
actually used.
Pre-authorized Payment Plan
With our convenient Pre-authorized Payment Plan
(PPP), you authorize us to automatically withdraw
bill payments from your bank account each
month on your due date. No more writing cheques,
missed payments, late fees, waiting in line-ups
or paying postage. You’ll still receive a monthly
statement, and you can cancel at any time.
To manage your EPP or PPP or other
account-related matters, call Customer
Service at 1-888-224-2710 or visit us at
fortisbc.com/naturalgas.
If you would like to withdraw from the plan, just
call the phone number on your bill. We require at
least two business days cancellation notice.
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Customer Service — natural gas
account and bill options
Speak with a customer service representative
at 1-888-224-2710.
Monday to Friday – 7 a.m. to 8 p.m.
Saturday – 9 a.m. to 5 p.m.
Automated phone and online service is available
24/7 or at fortisbc.com/naturalgas.
eBill
Instead of receiving a bill in the mail, you can opt
to receive your statement via email each month.
In addition, more details on your account will be
available online.
Payments
We offer many convenient ways to pay
your bill, including:
Financial institutions
Pay in person. Most banks have telephone or
Internet bill payment services available, too.
Contact your service provider directly for
more information.
Mail
Mail cheques using the pre-addressed envelope
received with your bill.
Credit card
You can pay your bill using Visa or MasterCard
through our website using Kubra Data Transfer Ltd.
Fees are charged for processing your payment, but
FortisBC does not retain any portion.
Drop box
These are available at some FortisBC offices.
Call 1-888-224-2710 to find the drop box
nearest you.
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Customer Choice
Customer Choice offers you the freedom to
choose who you buy your natural gas from.
Independent gas marketers offer natural
gas at long-term fixed prices, whereas
FortisBC offers natural gas at a variable
rate that is regulated by the BC Utilities
Commission. How you choose to buy your
gas is your choice.
Even if you choose to purchase natural gas
from an independent marketer, you will still
receive a bill from FortisBC, as we are still
delivering the natural gas to your home.
Part of your bill will be for the commodity
and the other part is for delivery.
Renewable natural gas
Help us stop waste from going to waste. For about
$5 more per month you can designate 10 per cent
of the natural gas you use as renewable. We’ll
then inject the equivalent amount of renewable
natural gas into our system. It helps reduce your
carbon footprint and supports sustainable energy
made here in B.C.
Visit fortisbc.com/makeyuckuseful to learn
more and sign up.
Join us and stop waste
from going to waste
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Understanding your bill
Sample bill
If you become a renewable
natural gas customer,
here’s where you’ll see your
contribution cost.
The amount and cost of the
gas you used during the
billing period.
Recovers part of the
fixed costs of providing
service whether or not any
energy is used during the
billing period.
A comparison of your
gas usage this year and
last year, complete with
your region’s average
daily temperature.
The gas usage calculation
helps you keep track of
your gas usage.
Your account number, due
date and amount due are
listed here.
Taxes and other charges
are listed in a line-by-line
breakdown.
This graph shows your
average daily gas usage
over the last 13 months.
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Sample Equal Payment Plan bill
Taxes and other charges
are listed in a line-by-line
breakdown.
The amount and cost of the
gas you used during the
billing period.
Recovers part of the
fixed costs of providing
service whether or not any
energy is used during the
billing period.
Name:
Service address:
Formerly doing business as Terasen Gas
Account number
555555
Rate class:
Billing date:
A comparison of your
gas usage this year and
last year, complete with
your region’s average
daily temperature.
The gas usage calculation
helps you keep track of
your gas usage.
ANDY CUSTOMER
12345 ANY STREET
NANAIMO
Residential
Mar 2, 2011
Due date
NATURAL GAS
Customer Service: 1-888-224-2710
7 am – 8 pm Mon – Fri, 9 am – 5 pm Sat
fortisbc.com
Amount due
Mar 26, 2011
Amount paid
$56.00
Previous bill
Gas usage calculation (Meter 629031)
56.00
56.00 CR
Less payment - Thank you
Balance from previous bill
0.00
Gas charges
Basic charge
Delivery for gas used (5.5 GJ at 14.325 GJ)
10.50
78.79
82.29*
Carbon Tax
Previous
+ reading
Mar 2 ‘11
Feb 2 ‘11
9,725
9,675 Est
Premise number: 36286
+
Conversion
factor
=
0.1104360
Gas used in
gigajoules (GJ)
5.5
Comparison to previous year
Billing
period
Number
of days
billed
30
30
Mar ‘11
Mar ‘10
5.46*
4.73
HST (5% of * amounts) Reduced by Residential Energy Credit
Present
reading
Equal Payment Plan
Average
daily
temp.
5°C
4°C
Average
daily
usage GJ
0.18
0.18
Total billing
period
usage GJ
5.5
5.5
Average daily gas usage over 13 months
Monthly installment
Status: Gas charges to date
Monthly installment billed
Reconcilliation date: August 2011
56.00
246.09
168.00
GJ
1.0
0.8
0.6
Please pay
$56.00
0.4
0.2
0.0
J
A
S
O
N
D
J
F
10
M
A
M
J
J
11
The Carbon Tax charge on your bill is calculated at a rate
of $0.9932 per GJ, effective July 1, 2010.
* Your residential energy credit of $6.63 is automatically
deducted from the provincial portion of the HST.
Recycled paper
HST/GST #RR121743074
NATURAL GAS
After March 26, 2011 a late payment charge of 1.5% will be assessed.
Account number
555555
450000
Formerly doing business as Terasen Gas
Due date
Mar 26, 2011
Amount due
Amount paid
$56.00
ANDY CUSTOMER
12345 ANY STREET
NANAIMO, BC V3E 2R7
A00831D900A
Your account number, due
date and amount due are
listed here.
96
This graph shows your
average daily gas usage
over the last 13 months.
Details of your equal payment plan are listed here: the
monthly installment, the cost of actual gas used to date
and the total dollar amount of monthly installments billed
to date.
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At home with natural
gas appliances
Natural gas is abundant, versatile and one of
the cleanest burning fossil fuels. Natural gas
appliances offer energy efficiency, plus style,
convenience and economical operation. To learn
more visit fortisbc.com/gasappliances.
Home heating
Heating your home accounts for up to 56 per cent
of your household’s total energy use, so it makes
sense to use the most efficient system possible.
Consider upgrading any pre-1990 furnace to an
ENERGY STAR® high-efficiency model. These types
offer efficiencies of up to 98 per cent. Compare
that to a 20 year old furnace that may be only 60
per cent efficient. If you use a boiler to heat your
space and water, ENERGY STAR models are as
high as 85 per cent efficient.
Water heaters
Heating water is the second largest energy user
in your home. A natural gas storage tank water
heater is great for doing simultaneous tasks like
showering, laundry and running the dishwasher.
They come in various sizes and recover quickly (so
you won’t be waiting for hot water).
Residential sector energy use
Space heating 56%
Water heating 21%
Appliances 16%
Lighting 6%
Space cooling 0.4%
Source: NRCan Office
of Energy Efficiency
Comprehensive Energy
Use Database
Tables Residential Sector –
British Columbia Table 2:
Secondary Energy Use
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On-demand or tankless models heat the water as
it is used. Because they don’t have a tank, they are
great for small spaces and offer efficiencies of up
to 98 per cent; however they may not be suitable
when you have multiple demands for hot water.
Ranges, cooktops and wall ovens
Eight out of ten chefs prefer to cook with natural
gas because of all the great benefits:
• infinitely variable flame allowing for a more
precise temperature control
• generates more heat than electric coils and
heats instantly for quicker cook times
• completely sealed burners make for easy clean up
• provides even, reliable heat for precise cooking
with a variety of cookware, including skillets,
saute pans and woks
• come in a variety of styles and configurations to
suit any kitchen layout
Fireplaces
Imagine no more chopping wood and no more
soot. Natural gas fireplaces are cleaner-burning,
allergy-friendly and better for the environment.
They are great for zone heating, because instead
of heating the whole house you can just heat the
room you’re in. When shopping for a natural
gas fireplace, look for an EnerChoice® model.
Fireplaces with this designation are among the
most energy efficient available.
Clothes dryers
A natural gas clothes dryer will help you save
electricity for other things—like powering
computers and lights.
Barbecues
Never run out of fuel again. Have a registered
gas contractor extend piping to your backyard or
patio for a natural gas barbecue. Quick-connect
hookups make it easy to attach and disconnect
the barbecue as well, so you can store it away over
the winter months.
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Pool and hot tub heaters
Using natural gas to heat pools and spas is more
efficient than ever, and you can rely on fast,
consistent heating.
Patio heating
Extend your summer and create your own unique
ambient outdoor space with a natural gas patio
heater or fireplace.
Choosing a gas
contractor
Planning to build or renovate? While FortisBC
installs distribution and service lines — everything
up to your meter — we don’t do work inside your
house, like installing a furnace or adding natural
gas piping. You need a registered gas contractor
for those tasks.
Find a qualified gas contractor using
our searchable directory located at
fortisbc.com/findacontractor. Here, you
can look for a contractor by location, type of
service or product. Better yet, contractors who
are listed in our directory are informed about
the latest energy efficiency incentives and
technology developments.
Who qualifies?
Contractors listed on our directory must employ
gasfitters licensed by the British Columbia Safety
Authority and also:
• possess a minimum of $2 million liability and
third-party insurance
• have a business licence for each community
they operate in
• have been in business for a minimum of
one year
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What to look for
Before you select a contractor, it’s best to get
more than one quote for the job. As well, look for
contractors who:
• do a thorough check of the installation
• are bonded and insured for public liability
and offer a warranty that covers equipment,
materials and labour (indicating who is
responsible for honouring that warranty)
• provide customer references
• offer maintenance and service after installation
and after any warranties have expired
• provide a copy of the gas permit and gasfitter
license of the individual performing the work
• provide a written quote including the cost of
the gas permit
Selecting equipment
We suggest you consult a qualified gas
contractor before making your final
decision about what natural gas equipment
you require. Talking about your lifestyle
and daily routines will help your contractor
recommend the right equipment for your
home, family and budget.
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10 tips to make
your home more
energy efficient
Improve your home’s efficiency and comfort today
with these 10 quick energy-saving tips:
1. Turn it down a notch
Keep your thermostat at 20°C when you’re home
and 17°C when out or asleep. You can save up to
15 per cent on your heating bill.
2. Caulk the cracks and strip the gaps
Caulk the inside of the window where the sash
meets the frame, and where the trim meets the
wall. For exterior doors and windows that open,
use weatherstripping.
3. Get into the zone
Instead of heating the whole house, use your
natural gas fireplace for zone heating. It puts heat
exactly where you need it.
4. A sweater is better
Rather than cranking up the heat, put on a
sweater. Not only will you feel cozy, it’s another
way to save on your heating bills.
5. Don’t be a drip
Fix leaky taps. A hot water tap, dripping every
second, could waste the equivalent of up to 14* hot
baths a month.
*Based on consumption of 3,600 drips/hour, 4,000 drips =1 litre, and 45L per bath.
6. Go low-flow
Based upon a five minute shower with a low-flow
showerhead, a family of four could save up to
$86 a year.
*Based upon an average Lower Mainland four-person home as of Oct. 1, 2011 with
gas heated space and water.
7. Leave the dishes
Run the dishwasher only when it’s full. If
handwashing, rinse the dishes in cold
water. When it’s time to upgrade, choose an
ENERGY STAR® model.
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For more practical and easy ways to save energy watch our
series of how-to videos at fortisbc.com/howto.
8. Filter out the dust
Change or clean your furnace filters (as
recommended by the manufacturer) during the
heating season.
9. Service your furnace
Have your furnace serviced by a registered gas
contractor annually. By doing so, you’ll save
energy and money over time.
10. Cold is cool
Wash your clothes in cold water, except for your
dirtiest whites.
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Natural gas safety
Natural gas has an excellent safety record. As
a customer, you have a role in using natural
gas safely at home. This includes maintaining
appliances, ensuring proper ventilation and
combustion air supply for fuel-burning appliances,
and looking after the gas piping that runs past the
meter into your home.
The owner’s manual that comes with your natural
gas appliances is the best source for maintenance
information and safe operating instructions.
Practice prevention by having a qualified gas
contractor install and inspect your gas appliances
regularly, as well as your home’s piping and
ventilation ducts.
To learn more about natural gas safety visit
fortisbc.com/safety.
What does natural gas
smell like?
Ask us for our free scratch ‘n sniff card and
learn to detect the rotten egg or sulphur
smell of natural gas. Send an email
to customerservice@fortisbc.com or
call 1-888-224-2710.
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What to do if you smell gas
If you smell gas or hear the flow of escaping gas,
follow these steps immediately:
Get out and call: 1-800-663-9911
• Don’t smoke, light matches, operate electrical
switches, use either cell or telephones, or create
any other source of ignition.
• As you leave the building, leave the door open
and any windows that may already be open.
• Get to a nearby phone and call the FortisBC
24-hour Emergency Line at 1-800-663-9911, or
911 or the fire department emergency number.
Keeping kids safe around your
gas fireplace
When the fireplace is turned on, any glass
enclosures can quickly heat up to higher than
200oC. Once turned off, it takes 45 minutes for
the glass to cool down. Make sure your children
know they should not touch the fireplace’s glass
panels, or consider purchasing a fireplace screen,
available from your local retailer.
Carbon monoxide
Carbon monoxide (CO) is a colourless, odourless
toxic gas produced when common fuels are not
burned completely. This can happen if there is
not enough air for combustion or there is a lack of
proper venting for the said appliance. Exposure to
high amounts of CO can cause unconsciousness,
brain damage and death; however the risk of
CO poisoning from well-maintained natural
gas appliances is extremely low. The best way
to protect yourself is to service your appliances
regularly and stay alert to signs of CO in
your house.
Consider purchasing a carbon monoxide alarm,
but remember, while CO alarms provide an extra
measure of warning, they are not a substitute for
regular inspection and maintenance of natural
gas appliances and vents.
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Carbon monoxide alarms
When choosing a carbon monoxide alarm:
• Look for one approved by the Canadian
Standards Association (CSA). CSA standard
6.19-01 and their blue flame logo should be
printed on the package.
• Choose a suitable power source for your
purposes: battery operated, plug-in or
hardwired. Some plug-in or hardwired
models have a battery backup so that the
alarm will sound even if the electricity is
shut off.
• Follow the manufacturer’s instructions for
installation, proper use and maintenance.
CO alarms are usually installed adjacent to
sleeping areas.
Danger signs of high CO include:
• physical symptoms such as chronic headaches,
nausea, drowsiness, impaired judgement and
loss of coordination
• an unidentified chronic odour inside
the building
• an abnormal odour from a furnace or other
fuel-burning appliance
• excessive condensation on cool, indoor surfaces
• stale or stuffy indoor air
For more information about carbon monoxide and
help in choosing a carbon monoxide alarm, read
our What you should know about carbon monoxide
info sheet, available at fortisbc.com/naturalgas.
Safeguard your water heater
When full, a storage tank water heater can weigh
180 kilograms. Because of its height and weight,
even moderate ground movement could cause it
to fall over, possibly breaking the gas-supply line
and the tank itself, thereby causing damage to
your home.
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To minimize the risk do the following:
• strap the water heater to your wall
• have a registered gas contractor install a
flexible gas supply line
Safeguard other gas appliances
Anchor other gas appliances whenever possible.
Use flexible metal connectors when connecting
appliances to rigid gas piping. If a flexible
metal connector is used on a vented appliance,
the appliance must be secured to prevent
dislodgement of the vent or chimney. A gas
contractor can advise you on flexible connectors.
Natural gas appliances have open flames and can
be an ignition source if combustible products are
stored or used nearby. Keep the areas in front
of gas appliances clear of combustible materials
such as laundry, paper, paints and solvents,
charcoal and propane cylinders. Do not store
propane cylinders, lawnmowers, motorcycles or
other gasoline-powered vehicles indoors or near
gas appliances.
For more appliance safety information,
visit fortisbc.com/naturalgas.
Meter safety
FortisBC owns and maintains the gas piping up
to and including the meter at your home. You can
help us serve you better by ensuring your meter
is safe and visible at all times and accessible for
maintenance and emergency responders (e.g.,
FortisBC work crews, meter readers, firefighters).
This means:
• keeping the meter, regulator and shut-off valve
free of snow and ice
• not leashing pets to your meter or gas piping
• not attaching or chaining objects (such as
barbecues or bikes) to your meter or gas piping
• not enclosing your meter in any way (e.g., under
a deck)
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Pipe patrol
As a customer, it’s your responsibility to maintain
your gas piping past the meter. This includes gas
lines to detached buildings with gas appliances,
patio heaters, pools and spa heaters, and gas
barbecues. Buried piping should be periodically
inspected for corrosion or leaks, and repaired by
a registered gas contractor if any unsafe condition
is discovered.
Call before you dig
Need to move a tree? Build a fence? Lay
foundation? Build a patio? You need to know
where the gas lines are. No matter the reason for
disturbing the soil, and regardless of the depth,
play it safe: make the call. And whether doing
the work yourself or hiring a landscaper, it’s your
responsibility — and it’s the law — to know where
the gas lines are prior to digging. To locate the
lines, call BC One Call first. It’s a free service and
they’ll send you the information you need to find
the pipe so you can dig safely.
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Take these three steps before you or your
contractor start digging in your yard:
1. Call BC One Call at 1-800-474-6886 or *6886
to request underground gas line information
at least two working days before you plan
to excavate.
2. Use the map information you receive to
identify the location of the gas line.
3. Hand dig to expose the gas line before using
mechanical equipment.
If you do hit an underground gas pipeline or
damage the pipe wrapping, stop what you’re doing
right away. Never try to cover up the damage. Call
FortisBC right away at 1-800-663-9911.
Rights of way
Pipeline rights of way are corridors of land, up to
18 metres (60 ft) wide, where large transmission
pipelines are located. Marker posts and signs warn
that a buried pipeline is in the area. Note: the
exact location must be verified by FortisBC.
Rights of way must be kept clear in case we need
to access the pipeline. This is why you can’t build
a shed, store vehicles or plant large trees within a
right of way.
For more information, call 1-877-599-0996 or
email rightofway@fortisbc.com
If you smell gas, get out, and call our 24 hour
emergency line: 1-800-663-9911 or 911.
Ask us for ID
All FortisBC employees carry proper company
photo identification. Ask to see this ID before
allowing anyone into your home.
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FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc., FortisBC Energy
(Whistler) Inc., and FortisBC Inc. do business as FortisBC. The companies are indirect,
wholly owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC name and logo
under license from Fortis Inc.
(12-009 01/2012
Energy solutions.
We’ve got our best
people on it.
12-009_At_home_brochure_P3.indd 24
12-01-20 1:49 PM
BILL INSERT ORDER FORM
Contact Centre, Willingdon Park, Burnaby; Rates.Calculations@fortisbc.com
Bill Insert Order:
Submission Date: 2012/02/02
Proposed Start Date: Day 1
Leftover Bill inserts should be:
Gas
Bill Insert
Insert Name: March Renewable Natural
Proposed
EndCommercial
Date: Last Day
Disposed & Recycled:
Docket Number: 12-011.1
Shipped to:
Other: Please advise bryn.jones@fortisbc.com of remai
Description of Distribution Criteria:
All Rate Classes
Residental
Rate Class 1
Small Comm.
Rate Class 2
All (RATECLASS)
Lower Mainland R1
Lower Mainland
Inland R1
✔
Lower Mainland R3
✔
Rate 4
Inland R2
✔
Inland R3
✔
Rate 5
✔
Columbia R3
✔
Rate 6
Columbia R1
Columbia R2
Columbia
Revelstoke R1
Revelstoke R2
Revelstoke
Fort Nelson R1
Fort Nelson R2.1
Fort Nelson
Vancouver Island
Residental GS
Vancouver Island
Small Commercial#
Whistler R1
Vancouver Island
AGS
Whistler
Industrial
Rate Class
Lower Mainland R2
Inland
Vancouver Island
Large Comm.
Rate Class 3
Whistler Small
Commercial#
Revelstoke R3
Rate 7
Fort Nelson R2.2
Rate 22
(Indicate A or B)
Vancouver Island
Large Commercial#
Rate 23
Whistler Large
Commercial#
R ate 25
Vancouver Island
HLF
Rate 27
Fort Nelson
(Indicate #)
Notes:
Financial Options
Include / Exclude
Contract Options
Include / Exclude
Details
Direct Debit (AUTOPAY)
Include
Biogas (BELZART:ZBAS)
Include
Details: Total of 90,000 being printed
Equal Payment Plan (EPP)
Include
Customer Choice (MARKETER_REF)
Exclude
Rates and Calculations Instructions:
Quantities to RR Donnelly:
Quantities to Kirk:
Hopper # 1-6
RR Donnelly
Hopper # 7-12
RR Donnelly
#1
BRE
#7
#13
#2
#8
#14
#3
#9
#15
#4
#10
#16
#5
#11
#17
#6
#12
#18
NUMBER=
START_DATE=
END_DATE=
NAME=
RATE_CAT=
Rates and Calculations Approved:
Hopper #13-18
but will need to be advised
on the split between Kirk and
RR Donnelley by February
3rd.
Kirk
Hopper # 19-20
Kirk
BRE
#19
#20
NUMBER=
START_DATE=
END_DATE=
NAME=
RATE_CAT=
Date:
Submitt
Renewable natural gas
Naturally better
“I believe in trying
to save something
of the planet for
my children.”
Leslie S., Mission, B.C.,
renewable natural
gas customer
Customers like Leslie are putting organic waste
to better use and making a difference, by
supporting BC-made renewable natural gas. Join
her, and you’ll reduce your carbon footprint
too. For about $5* a month, we’ll designate
10 per cent of your natural gas consumption as
renewable, and you’ll get a credit towards the
B.C. carbon tax.
*For an average size home using 95 gigajoules per year.
12-012.1_RNG-Residential_BillInsert_P5.indd 1
12-02-07 12:16 PM
What is renewable natural gas?
It’s gas that’s released from organic waste at
local farms and landfills. The gas is captured,
and cleaned, then we inject it into our pipelines
on your behalf. To learn more about how
renewable natural gas is made, visit our website.
Join us to make energy naturally better.
Sign up today at fortisbc.com/rng, or call
1-888-224-2710.
Now, businesses can purchase
renewable natural gas too.
FortisBC’s renewable natural gas has been designated
as carbon neutral in B.C. by Offsetters.
FortisBC uses the FortisBC name and logo under
license from Fortis Inc.
(12-012.1 01/2012 MCC# 897445)
12-012.1_RNG-Residential_BillInsert_P5.indd 2
12-02-07 12:16 PM
FortisBC applies for common
natural gas rates for all customers
On April 11, 2012, FortisBC applied
to the British Columbia Utilities
Commission (BCUC) to amalgamate its
three natural gas utilities and move
to common rates and services across the
province starting January 1, 2014.
Natural gas service area
(includes piped propane)
Fort Nelson
Currently, FortisBC provides natural gas to
customers across the province under three
separate legal entities with entity-specific
rate structures. These separate entities were
formed as various natural gas utilities were
acquired across the province. Each entity
is responsible for providing natural gas
service in different areas of the province and
customer rates differ based on the region of
the province in which a customer lives.
If the application is approved by the BCUC all
of FortisBC’s regulated natural gas utilities
will be one legal entity under the name
FortisBC Energy Inc. Customers will be
charged the same rate, regardless of where
they live.
Inland
Revelstoke
Vancouver
Island
Lower Mainland
Columbia
Residential customer impact
Service area
Estimated total bill impact* (%)
Date full impact realized by
Lower Mainland
+5.3%
2017
Inland
+5.4%
2017
Columbia
+5.0%
2017
Vancouver Island
-25.2%
2014
Whistler
-37.6%
2014
Fort Nelson
+54.9%
2028
*Depending on consumption, estimated total annual bill impact arising from implementation of common rates.
12-026.12_Common_rates_bill_insert_P4.indd 1
12-05-07 11:2 AM
The BCUC
The BC Utilities Commission (Commission)
is an independent regulatory agency of the
provincial government that operates under
and administers the Utilities Commission
Act. The Commission’s primary responsibility
is the regulation of British Columbia’s
natural gas and electricity utilities.
Ways to get involved:
For more information on the proposed
changes and how to participate in the
BC Utilities Commission public hearing
process for this application, please
download the Commission User Guide
at: bcuc.com/UserGuide.
You can register by email, fax or mail
by sending a letter containing your
name, contact information and who
you represent to:
Commission Secretary
British Columbia Utilities Commission
900 Howe Street, 6th Floor
Vancouver, B.C. V6Z 2N3
Regarding: FortisBC Energy Application
for Common Rates, Amalgamation and
Rate Design
Email: Commission.Secretary@bcuc.com
Fax: 604-660-1102
If you would like to give input there are
different ways to get involved.
1. Register for Full or Simplified Intervention
2. Register as an Interested Party
3. Attend the Public Hearing as an Observer
4. Submit a Letter of Comment
Participants who wish to take part in
the process must register with the
Commission. You can register online at
bcuc.com/Registration.aspx.
FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc., FortisBC Energy (Whistler) Inc., and FortisBC Inc. do business as FortisBC.
The companies are indirect, wholly owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC name and logo under license from Fortis Inc.
(12-026.12 Common rates 05/2012 MCC#897768)
12-026.12_Common_rates_bill_insert_P4.indd 2
12-05-07 11:2 AM
You know how to
save money
We can help you save more
Saving you
money.
We’ve got our
best people on it.
041_ESK_Bill_Insert-PRESS.indd 1
Tuesday12-02-07 9:22 A
Low-income households may
qualify* for our free
Energy Saving Kit.
Easy to install. Easy to apply:
• online at fortisbc.com/esk anytime, or
• call toll-free 1-877-446-8855
Monday to Friday 8 a.m. to 5 p.m.
Save up to
$100 a year
on your
energy bills!**
Don’t qualify for a free kit?
You can still save energy and money.
Visit fortisbc.com/esk to learn how you can buy
Energy Saving Kits and products at a discount.
Kit contents include low-flow showerhead, faucet aerators, pipe insulation,
window film, compact fluorescent light bulbs, fridge and freezer thermometers
and an instruction guide.
*Conditions apply. See fortisbc.com/esk for full terms and conditions.
**Based on an average Lower Mainland four person home as of October 1, 2011
with gas heated space and water using items in the kit and limiting showers to
five minutes.
FortisBC uses the FortisBC name and logo under license from Fortis Inc.
(01/12 12-041 MCC# 897446)
Co-sponsored by:
Saving you
money.
We’ve got our
best people on it.
041_ESK_Bill_Insert-PRESS.indd 2
Tuesday12-02-07 9:22 A
Service Line
Your business connection to
energy news, offers and tips
Spring 2012
Energizing B.C.
Meeting the energy needs of British Columbians, every day
And we’re always here to help you reduce
your energy use and costs with our energy
efficiency rebates and conservation programs.
Did you know we deliver more than natural
gas and electricity? From alternative
energy solutions that include district
energy and geoexchange — in schools
and new commercial and residential
developments — we’re listening to what our
customers want.
Like many of us, you probably started your
day to the sound of your alarm clock and
enjoyed a nice hot shower. As the furnace
kicked in, you poured yourself a glass of
orange juice while thinking about your day
at the office.
Whatever way your day started, chances are
FortisBC has touched your life today.
Working with local industry leaders, we
offer renewable natural gas to business
and residential customers and promote
natural gas for transportation. If your child
goes to school in Kelowna, they may be
riding a natural gas school bus. Or perhaps
your recycling was picked up by a waste
management truck fuelled by compressed
natural gas.
Either way, we’re proud to be part of your day
In this issue, find out how we do just that – in
your business, office, restaurant and home.
We’re with you every day — in
your business, your home and
your community.
As a private, Canadian-owned utility, we
move natural gas, electricity and propane
through our infrastructure daily, safely and
reliably to 1.1 million customers. With 2,300
employees and B.C.-based customer service,
we deliver more energy than any other
utility in the province, about 22 per cent of
the total energy consumed in the province.
In this issue:
•
•
•
•
•
•
Keeping heat on is elementary
Learn how your gas rates are set
Sign up for renewable natural gas
Visit us in Punjabi and Chinese
Find a gas contractor
Call before you dig
Let’s meet face to face
FortisBC will be at events around B.C. Come talk to us about energy efficiency and
conservation rebates and energy solutions for your business.
For upcoming events, visit fortisbc.com/events.
12-066_ServiceLine_PRESS3.indd 1
Tuesday12-04-10 12:29 PM
Renewable natural gas
It’s naturally better for business
“We signed up for renewable
natural gas because it’s good
for the environment and good
for business.”
Keeping the heat on is elementary
Four Coquitlam elementary schools had
boilers beyond their useful lives. Ken Niven,
the school district’s assistant director of
operations, needed a plan.
“We were looking at major costs to maintain
the systems,” stated Niven. “It was time to
replace the equipment for that very reason.
We also wanted to reduce our carbon
footprint and lower our energy costs.”
meet the criteria for the rebates. Essentially,
the process was painless,” said Niven.
Find out if your business or building
could benefit from the Light Commercial
ENERGY STAR® Boiler Program. Visit
fortisbc.com/lightboiler.
Taking advantage of FortisBC’s Light
Commercial ENERGY STAR® Boiler Program,
twelve 96 per cent efficient Viessman boilers
were installed. The projected energy savings
are approximately 1,000 gigajoules of natural
gas per year. As well as the projected savings
over the life of the systems, the school
district received a rebate of $14,180 from
FortisBC. Funds from that rebate can now be
reinvested into other maintenance projects.
“Our contractor submitted all the necessary
documentation to FortisBC to ensure we’d
Top up with
LiveSmart BC rebates
LiveSmart BC may match the amount of
your incentive from the Light Commercial
Energy Star Boiler or Efficient
Commercial Water Heater programs.
And they’ll top up your incentive from
the Efficient Boiler Program to a
maximum of $1,495. To learn more visit
fortisbc.com/businessoffers.
You pay what we pay
Natural gas, like oil and propane, is traded on the North American open market. Weather,
supply and demand, international events and market fluctuations all affect prices. FortisBC
does not explore for or produce natural gas. We buy it at the best possible price and pass
that price to you without markup. You pay what we pay.
FortisBC and the British Columbia Utilities Commission (BCUC)
regularly review natural gas rates to ensure British Columbians
receive natural gas service at a fair price. The BCUC approves all
rate adjustments. Currently, most customers are enjoying some of
the lowest gas rates in more than a decade.
For a quick explanation of how rates for natural gas are set, scan
the code with your smartphone app to watch our rates video
instantly on YouTube, or go to fortisbc.com/rates.
2
12-066_ServiceLine_PRESS3.indd 2-3
FortisBC Green Leader,
Morten Schroder,
VP Operations, British Columbia,
Van Houtte Coffee Services
Companies like B.C.’s Van Houtte Coffee
Services want to be a part of green-minded
initiatives. That’s why they signed up for
FortisBC’s renewable natural gas, a carbon
neutral source of energy—derived from
local organic waste. It’s naturally better
for the environment, so customers will
love you for it. And that is ultimately good
for business.
Your organization* can be a Green Leader
too. Visit fortisbc.com/rng.
For coupons from our Green Leaders, visit
fortisbc.com/rewards.
*This offer is not available on Vancouver Island,
the Sunshine Coast, in Whistler, Revelstoke or
Fort Nelson. FortisBC’s renewable natural gas
has been designated as carbon neutral in B.C.
by Offsetters.
FortisBC: in Punjabi and Chinese
Do you know someone who reads Punjabi or Chinese? Encourage them to visit the
FortisBC website. They’ll find safety information and energy saving tips and rebates for
their business.
punjabi.fortisbc.com
chinese.fortisbc.com
Connecting you with natural
gas products and services
Whether you’re upgrading your heating
system or replacing a water heater, you’ll
need the services of a licensed gas fitter.
The FortisBC Contractor Program can help
you find one quickly and easily. Search our
directory at fortisbc.com/findacontractor.
3
Tuesday12-04-10 12:29 PM
Call before you dig
We’re here to help
Planning to do landscaping, build a fence
or excavate on your premises? Protect
yourself and your employees. It’s also
the law: new provincial regulations
require you to get written approval
from FortisBC before digging within
40 metres of a pipeline. Call BC One Call
at 1-800-474-6886 (cellular *6886) for
free information on locations of gas lines
and other underground utilities.
Wondering how you can take advantage
of our energy efficiency offers and
rebates? Contact one of our energy
solutions managers. We’re here to help.
Shelley Thomson: Interior and North
shelley.thomson@fortisbc.com
or call 250-868-4501.
Jenelle Hameluck: Lower Mainland
jenelle.hameluck@fortisbc.com
or call 778-571-3252.
For more information, visit
fortisbc.com/energyteam.
Let’s get social
Get short, timely messages from
FortisBC on safety, energy tips,
news, events and more.
Follow our tweets at
twitter.com/fortisbc.
See us on youtube.com/fortisbc
and LinkedIn too!
FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc. and FortisBC Energy (Whistler) Inc. do business as FortisBC. The companies are indirect, wholly
owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC name and logo under license from Fortis Inc.
(12-066 04/2012 MCC#897665)
Energy solutions. We’ve got our best people on it.
12-066_ServiceLine_PRESS3.indd 4
Tuesday12-04-10 12:29 PM
Quick Connect
An energy newsletter for you
Spring 2012
Energizing B.C.
Meeting the energy needs of British Columbians, every day
And we have energy efficiency rebates and
conservation programs that can help you
save on energy costs, reduce energy use and
shrink your carbon footprint.
Did you know we’ve expanded beyond
traditional energy uses too? From alternative
energy solutions that include district
energy and geoexchange — in schools
and new residential and commercial
developments — we’re listening to what our
customers want.
Like many of us, you probably started your
day to the sound of your alarm clock and
enjoyed a nice hot shower. As the furnace
kicked in, you poured yourself a glass of
orange juice, or a fresh cup of coffee, before
making breakfast for the kids. And maybe,
once everyone was out the door, you grabbed
that second cup of coffee and enjoyed a few
moments of quiet.
Working with local industry leaders, we
offer renewable natural gas to residential
and business customers and promote natural
gas for transportation. If your child goes
to school in Kelowna, they may be riding
a natural gas school bus. Or perhaps your
recycling was picked up by a waste hauler
fuelled by compressed natural gas.
Either way, we’re proud to be part of your life.
In this issue, find out how we do just that,
every day.
Learn more about us at fortisbc.com.
Whatever way your day started, chances are
FortisBC has touched your life today.
We’re with you every day — in
your home, your business and
your community.
As a private, Canadian-owned utility, we
move natural gas, electricity and propane
through our infrastructure daily, safely
and reliably to 1.1 million customers.
With 2,300 employees and customer service
based in B.C., we deliver more energy than
any other utility in the province, about
22 per cent of the total energy consumed in
the province.
12-067.1_Quick_Connect_VANCOUVER_ISLAND_PRESS2.indd 1
In this issue:
• Set up Account Online
• Find a gas contractor
• Smell gas? Know what to do
• Discover the comforts of natural gas
• Call before you dig
• Visit us in Punjabi and Chinese
• Join us in your community
• Check out home energy rebates
Wednesday12-04-04 3:24 PM
Natural gas
offers comfort,
convenience and
versatility
Perhaps you heat your home with a natural
gas furnace or cook dinner on a natural gas
range. But did you know that natural gas
can also make your summers seem endless?
It can even provide heating during a winter
power outage.
Account Online
equals paper-free
convenience
You can access your FortisBC natural gas
account anytime with Account Online.
Once set up, log in and take advantage of
these features:
• view your current balance
• sign up for eBill and receive your
monthly bill by email
• view your consumption history
• submit your meter reading
• start, stop or move your service
To set up your Account Online Access,
first click on the Account Online Login
link at the top right corner of the
natural gas section of our website at
fortisbc.com/naturalgas and follow
the instuctions there.
2
12-067.1_Quick_Connect_VANCOUVER_ISLAND_PRESS2.indd 2-3
Need a gas
contractor?
If you’re thinking about
upgrading your appliances,
choose natural gas.
Whether you’re upgrading your heating
system or replacing a water heater, you’ll
need the services of a licensed gas fitter.
A natural gas barbecue never runs out of fuel. If you have a natural
gas patio heater or fire pit, you can stay outside long after summer‘s
over. And when that winter storms hit, you can stay warm — and
well fed — w ith a natural gas fireplace and range. Both will continue
working during a power outage.
The FortisBC Contractor Program can help
you find one quickly and easily.
Search our directory at
fortisbc.com/findacontractor.
See how natural gas is part of your home’s energy balance. Scan this
code with your smartphone app to watch our video on YouTube, or go
to youtube.com/fortisbc.
FortisBC: in Punjabi
and Chinese
Smell gas?
Get out, then call: FortisBC’s 24-hour
Emergency Line at 1-800-663-9911
or 911.
Natural gas is used safely in homes
across B.C. every day. FortisBC adds
an odourant that smells like rotten
eggs or sulphur. If there’s a leak,
you’ll smell it.
Call before you dig
Planning on landscaping, building a deck
or installing a fence? Protect yourself
and your family. It’s also the law: new
provincial regulations require you to get
written approval from FortisBC before
digging within 40 metres of a pipeline.
Call BC One Call at 1-800-474-6886
(cellular *6886) for free information
on locations of gas lines and other
underground utilities.
Do you know someone who reads Punjabi
or Chinese? Encourage them to visit
the FortisBC website. They’ll find safety
information and easy energy saving tips
and how-to videos for the home.
punjabi.fortisbc.com
chinese.fortisbc.com
3
Wednesday12-04-04 3:24 PM
We’re in your community
Energy efficiency: your
upgrade of choice
Planning renovations? Choose
high-efficiency appliances and
equipment and you could get a rebate.
These programs are now available in
Whistler, too!
Visit fortisbc.com/offers or call
1-800-663-8400 for more information
on programs.
Our Street Team will be at events around
B.C. promoting energy efficiency and
conservation rebates and giving away
energy conservation prizes!
• Gorge Canada Day Picnic, July 1
• Nanaimo Dragon Boat Festival, July 6 - 8
Offers1
Rebate
EnerChoice®
Natural Gas Fireplace
$300
ENERGY STAR®
clothes washer2
$75
Energy Saving Kit2
Free for qualifying
low-income households
LiveSmart BC
Up to $7,000
1
Terms and conditions apply.
2
With BC Hydro Power Smart where applicable.
• Saanich Strawberry Festival, July 8
• Nanaimo Barbecue Festival, July 14 - 15
• Vancouver Island Exhibition,
August 17 - 19
For all events visit fortisbc.com/events.
Let’s get social
Get short, timely messages from
FortisBC on safety, energy tips, news,
events and more.
Follow our tweets at
twitter.com/fortisbc.
Energy saving ideas
in your inbox
See us on youtube.com/fortisbc
and LinkedIn too!
Sign up for The Conserver, our free
monthly e-newsletter, for all the latest
information on energy efficiency rebates,
contests and tips.
Visit fortisbc.com/conserver.
FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc. and FortisBC Energy (Whistler) Inc. do business as FortisBC. The companies are indirect, wholly
owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC name and logo under license from Fortis Inc. (12-067.1 04/2012 MCC#897667)
Energy solutions. We’ve got our best people on it.
12-067.1_Quick_Connect_VANCOUVER_ISLAND_PRESS2.indd 4
Wednesday12-04-04 3:24 PM
Quick Connect
An energy newsletter for you
Spring 2012
Energizing B.C.
Meeting the energy needs of British Columbians, every day
And we have energy efficiency rebates and
conservation programs that can help you
save on energy costs, reduce energy use and
shrink your carbon footprint.
Did you know we’ve expanded beyond
traditional energy uses too? From alternative
energy solutions that include district
energy and geoexchange – in schools
and new residential and commercial
developments — we’re listening to what our
customers want.
Like many of us, you probably started your
day to the sound of your alarm clock and
enjoyed a nice hot shower. As the furnace
kicked in, you poured yourself a glass of
orange juice, or a fresh cup of coffee, before
making breakfast for the kids. And maybe,
once everyone was out the door, you grabbed
that second cup of coffee and enjoyed a few
moments of quiet.
Whatever way your day started, chances are
FortisBC has touched your life today.
We’re with you every day — in
your home, your business and
your community.
As a private, Canadian-owned utility, we
move natural gas, electricity and propane
through our infrastructure daily, safely
and reliably to 1.1 million customers.
With 2,300 employees and customer service
based in B.C., we deliver more energy than
any other utility in the province, about
22 per cent of the total energy consumed in
the province.
12-067_Quick_Connect_PRESS2.indd 1
Working with local industry leaders, we
offer renewable natural gas to residential
and business customers and promote natural
gas for transportation. If your child goes
to school in Kelowna, they may be riding
a natural gas school bus. Or perhaps your
recycling was picked up by a waste hauler
fuelled by compressed natural gas.
Either way, we’re proud to be part of your life.
In this issue, find out how we do just that,
every day.
Learn more about us at fortisbc.com.
In this issue:
• Sign up for renewable natural gas
• Find a gas contractor
• Smell gas? Know what to do
• Understand Customer Choice
• Call before you dig
• Visit us in Punjabi and Chinese
• Join us in your community
• Check out home energy rebates
Wednesday12-04-04 3:18 PM
Renewable natural gas
It’s naturally better
Renewable natural gas is natural gas…but better. That’s because,
instead of coming from the ground, the methane gas comes from a
different source: organic waste from local landfills and farms. Before
it can escape into the atmosphere, it’s captured and cleaned up. Then,
we add it into our pipelines, giving British Columbians a renewable
source of energy.
Earn AIR MILES® reward miles
Sign up at fortisbc.com/rng today and we’ll designate 10 per cent of your
natural gas consumption as renewable.
You’ll also receive a 10 per cent credit towards the B.C. carbon tax on your
FortisBC bill. Plus, you’ll earn:
• 30 Bonus reward miles if you sign up for renewable natural gas
between May 1 and July 31, 2012* and
• 10 AIR MILES® reward miles per month*
Existing renewable natural gas customers can also earn AIR MILES® reward miles. Simply
visit fortisbc.com/airmiles today to register your AIR MILES Collector Number.
Renewable natural gas is also available for businesses. For coupons from our renewable
natural gas Green Leaders, like OPUS Hotel, visit fortisbc.com/rewards.
Customer Choice:
It’s your choice
The Customer Choice program* lets you
choose who you buy your natural from:
FortisBC at a variable rate or an independent
gas marketer at fixed rates and terms.
While FortisBC’s variable rate for natural
gas is currently at one of its lowest levels in
the past decade, this rate can go up or down
depending on market conditions, including
the economy, supply levels and weather.
FortisBC doesn’t mark up the cost of natural
gas — you pay what we pay.
fixed rate can give you assurance of knowing
what you’ll be paying down the road.
Before signing a Consumer Agreement with
an independent gas marketer, take the time
to consider your options. Visit Customer
Choice at fortisbc.com/choice to compare
rates and for all the information you need to
make your choice.
*Customer Choice is not available on Vancouver Island, the Sunshine Coast,
in Whistler, Revelstoke or Fort Nelson.
Independent gas marketers offer fixed rates
for terms of one to five years. Locking in a
You pay what we pay for natural gas
For a quick explanation of how rates for natural gas
are set, scan the code with your smartphone app to
watch our rates video instantly on YouTube or go to
fortisbc.com/rates.
*Details apply. For more information visit fortisbc.com/airmiles.
®™ Trademarks of AIR MILES International Trading B.V. Used under license by LoyaltyOne, Inc. and FortisBC.
FortisBC: in Punjabi
and Chinese
FortisBC’s renewable natural gas has been designated as carbon neutral in B.C. by Offsetters.
This offer is not available on Vancouver Island, the Sunshine Coast, in Whistler, Revelstoke or Fort Nelson.
Need a gas
contractor?
Whether you’re upgrading your heating
system or replacing a water heater, you’ll
need the services of a licensed gas fitter.
The FortisBC Contractor Program can help
you find one quickly and easily.
Search our directory at
fortisbc.com/findacontractor.
Smell gas?
Get out, then call: FortisBC’s 24-hour Emergency Line at 1-800-663-9911 or 911.
Natural gas is used safely in homes across B.C. every day. FortisBC adds an
odourant that smells like rotten eggs or sulphur. If there’s a leak, you’ll smell it.
2
12-067_Quick_Connect_PRESS2.indd 2-3
Call before you dig
Planning on landscaping, building a deck
or installing a fence? Protect yourself
and your family. It’s also the law: new
provincial regulations require you to get
written approval from FortisBC before
digging within 40 metres of a pipeline.
Call BC One Call at 1-800-474-6886
(cellular *6886) for free information
on locations of gas lines and other
underground utilities.
Do you know someone who reads Punjabi
or Chinese? Encourage them to visit
the FortisBC website. They’ll find safety
information and easy energy saving tips
and how-to videos for the home.
punjabi.fortisbc.com
chinese.fortisbc.com
3
Wednesday12-04-04 3:18 PM
Energy efficiency: your
upgrade of choice
We’re in your community
Planning renovations? Choose
high-efficiency appliances and
equipment and you could get a rebate.
These programs are now available in
Whistler, too!
Visit fortisbc.com/offers or call
1-800-663-8400 for more information
on programs.
Our Street Team will be at events around
B.C. promoting energy efficiency and
conservation rebates and giving away
energy conservation prizes!
• EPIC Sustainable Living Expo,
Vancouver, May 11-13
• Hyack Festival, New Westminster,
May 26
• Okanagan Children’s Festival,
Pentiction, May 24-26
• Summerland Action Festival, June 1-3
• Castlegar Sunfest, June 2
• Nanaimo Dragon Boat Festival, July 6-8
Offers1
Rebate
EnerChoice®
Natural Gas Fireplace
$300
ENERGY STAR®
clothes washer2
$75
Energy Saving Kit2
Free for qualifying
low-income households
LiveSmart BC
Up to $7,000
1
Terms and conditions apply.
2
With BC Hydro Power Smart where applicable.
Let’s get social
Get short, timely messages from
FortisBC on safety, energy tips,
news, events and more.
For all events visit fortisbc.com/events.
Follow our tweets at
twitter.com/fortisbc.
Energy saving ideas
in your inbox
See us on youtube.com/fortisbc
and LinkedIn too!
Sign up for The Conserver, our free
monthly e-newsletter, for all the latest
information on energy efficiency rebates,
contests and tips.
Visit fortisbc.com/conserver.
FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc. and FortisBC Energy (Whistler) Inc. do business as FortisBC. The companies are indirect, wholly
owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC name and logo under license from Fortis Inc. (12-067 04/2012 MCC#897666)
Energy solutions. We’ve got our best people on it.
12-067_Quick_Connect_PRESS2.indd 4
Wednesday12-04-04 3:18 PM
Natural gas rate adjustments
April 1, 2012
Effective April 1, 2012, customers in the
Lower Mainland will see a decrease to the
natural gas commodity rate on their bill.
Revised rates schedule
Up to Mar. 31
Residential customers
Depending on consumption, average annual
bills may change as follows:
Basic charge
Delivery charge/GJ
• residential customer — decrease by about
10 per cent
• small commercial customer — decrease by
about 11 per cent
• large commercial customer — decrease by
about 13 per cent
1
As of Apr. 1
$0.3890
$0.3890
$3.527
$3.527
Midstream charge/GJ
$1.365
$1.365
Commodity charge/GJ
$4.005
$2.977
$987
$890
Estimated total annual bill
based on 95 GJ/year2
Small commercial customers (Rate 2)
Basic charge
North American natural gas prices have
continued to drop due to growing supply and
low demand because of a mild winter for
most of the continent.
$0.8161
$0.8161
$2.896
$2.896
Midstream charge/GJ
$1.352
$1.352
Commodity charge/GJ
$4.005
$2.977
Estimated total annual bill
based on 300 GJ/year2
$2,774
$2,466
Delivery charge/GJ
Customers on our Equal Payment Plan may
see a change in their monthly instalment
following the next review. Commodity rates
for customers participating in the Customer
Choice program will not be affected, as they
purchase the gas commodity from a licensed
gas marketer.
1
Large commercial customers (Rate 3)
Basic charge
$4.3538
$4.3538
Delivery charge/GJ 1
$2.451
$2.451
Midstream charge/GJ
$1.052
$1.052
Commodity charge/GJ
$4.005
$2.977
Estimated total annual bill
based on 2,800 GJ/year2
$22,613
$19,734
GJ or gigajoule is a measurement of energy.
1
Based on average annual consumption. Your consumption may vary.
2
How your rates are set
Natural gas, like oil and propane, is traded
on the North American open market.
Weather, supply and demand, international
events and market fluctuations all affect
prices. FortisBC does not explore for or
produce natural gas, but buys it on the
open market and passes on the cost to you,
without markup. You pay what we pay.
FortisBC and the BC Utilities Commission
(BCUC) regularly review natural gas rates
to ensure British Columbians receive
natural gas service at a fair price. We also
12-080.1_Rates_LM_P4.indd 1
regularly review midstream and delivery
costs to store, transport and deliver gas to
homes and businesses. The BCUC approves
all rate adjustments.
For a quick explanation
of how rates for
natural gas are set,
scan the code with your
phone to watch our
rates video instantly
on YouTube or go to
fortisbc.com/rates.
12-03-16 10:47 AM
Manage your energy costs
Upgrade to energy efficiency
Equal Payment Plan—divides your
estimated total annual bill into 12 equal
monthly instalments, smoothing out those
seasonal highs and lows.
Visit fortisbc.com/offers for the
latest rebates.
Offer*
Rebate
Pre-authorized Payment Plan—
automatically withdraws your FortisBC bill
payment from your bank account.
EnerChoice
fireplace
Need more information about these
payment plans, our latest energy efficiency
offers, and energy saving ideas for your
home or business? Visit fortisbc.com or
call 1-888-224-2710.
$300 for the
purchase of an
EnerChoice natural
gas fireplace
ENERGY STAR®
Clothes washer
(with BC Hydro
PowerSmart)
$75 for the
purchase of a
qualifying ENERGY
STAR washer
LiveSmartBC
Up to $7,000
in rebates for
insulation,
weatherization and
heating systems
Energy Saving Kit
(with BC Hydro
PowerSmart)
Free for low-income
customers. Apply at
fortisbc.com/esk or
call 1-877-446-8855.
®
It’s your choice
Customer Choice lets you choose your
natural gas supplier. You can buy
natural gas at a variable rate from
FortisBC or at fixed rates and terms from
independent gas marketers. Get all the
information and compare your options at
fortisbc.com/choice.
Sign up for renewable
natural gas
Reduce your carbon footprint by supporting
a carbon-neutral* energy source made here
in B.C.
Learn more at fortisbc.com/rng
*FortisBC’s renewable natural gas has been designated as carbon neutral in
B.C. by Offsetters.
* Conditions apply. FortisBC my modify or cancel programs at any time.
Need a gas contractor?
Water heater due for replacement? Or
planning to upgrade your furnace?
You’ll need a licensed gas fitter. The
FortisBC Contractor Program can help
you find a professional for the services
and products you need. Learn more at
fortisbc.com/findacontractor.
YouTube can save energy
Want to save energy at home but not sure how? We’ll show you with
our short, informative how-to videos. Like replacing a furnace filter
or updating your showerhead to a low-flow model. Watch them on
our website at fortisbc.com/howto or access youtube.com/fortisbc
instantly by scanning this code with your phone.
FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc., FortisBC Energy (Whistler) Inc., and FortisBC Inc. do business as FortisBC. The companies are
indirect, wholly owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC name and logo under license from Fortis Inc.
(12-080.1 Rate adjustment BI LM 03/2012 MCC# 897606)
12-080.1_Rates_LM_P4.indd 2
12-03-16 10:47 AM
Natural gas rate adjustments
April 1, 2012
Effective April 1, 2012, customers in the
Inland service area will see a decrease to the
natural gas commodity rate on their bill.
Revised rates schedule
Up to Mar. 31
Residential customers
Depending on consumption, average annual
bills may change as follows:
Basic charge
Delivery charge/GJ
• residential customer — decrease by about
10 per cent
• small commercial customer — decrease by
about 11 per cent
• large commercial customer — decrease by
about 13 per cent
1
As of Apr. 1
$0.3890
$0.3890
$3.527
$3.527
Midstream charge/GJ
$1.339
$1.339
Commodity charge/GJ
$4.005
$2.977
$807
$730
Estimated total annual bill
based on 75 GJ/year2
Small commercial customers (Rate 2)
Basic charge
North American natural gas prices have
continued to drop due to growing supply and
low demand because of a mild winter for
most of the continent.
$0.8161
$0.8161
$2.896
$2.896
Midstream charge/GJ
$1.327
$1.327
Commodity charge/GJ
$4.005
$2.977
Estimated total annual bill
based on 250 GJ/year2
$2,355
$2,098
Delivery charge/GJ
Customers on our Equal Payment Plan may
see a change in their monthly instalment
following the next review. Commodity rates
for customers participating in the Customer
Choice program will not be affected, as they
purchase the gas commodity from a licensed
gas marketer.
1
Large commercial customers (Rate 3)
Basic charge
$4.3538
$4.3538
Delivery charge/GJ 1
$2.451
$2.451
Midstream charge/GJ
$1.032
$1.032
Commodity charge/GJ
$4.005
$2.977
Estimated total annual bill
based on 2,600 GJ/year2
$21,059
$18,386
GJ or gigajoule is a measurement of energy.
1
Based on average annual consumption. Your consumption may vary.
2
How your rates are set
Natural gas, like oil and propane, is traded
on the North American open market.
Weather, supply and demand, international
events and market fluctuations all affect
prices. FortisBC does not explore for or
produce natural gas, but buys it on the
open market and passes on the cost to you,
without markup. You pay what we pay.
FortisBC and the BC Utilities Commission
(BCUC) regularly review natural gas rates
to ensure British Columbians receive
natural gas service at a fair price. We also
12-080.2_Rates_Inland_P5.indd 1
regularly review midstream and delivery
costs to store, transport and deliver gas to
homes and businesses. The BCUC approves
all rate adjustments.
For a quick explanation
of how rates for
natural gas are set,
scan the code with your
phone to watch our
rates video instantly
on YouTube or go to
fortisbc.com/rates.
12-03-16 13:4 PM
Manage your energy costs
Upgrade to energy efficiency
Equal Payment Plan—divides your
estimated total annual bill into 12 equal
monthly instalments, smoothing out those
seasonal highs and lows.
Visit fortisbc.com/offers for the
latest rebates.
Offer*
Rebate
Pre-authorized Payment Plan—
automatically withdraws your FortisBC bill
payment from your bank account.
EnerChoice
fireplace
Need more information about these
payment plans, our latest energy efficiency
offers, and energy saving ideas for your
home or business? Visit fortisbc.com or
call 1-888-224-2710.
$300 for the
purchase of an
EnerChoice natural
gas fireplace
ENERGY STAR®
Clothes washer
$75 for the
purchase of a
qualifying ENERGY
STAR washer
LiveSmartBC
Up to $7,000
in rebates for
insulation,
weatherization and
heating systems
Energy Saving Kit
Free for low-income
customers. Apply at
fortisbc.com/esk or
call 1-877-446-8855.
®
It’s your choice
Customer Choice lets you choose your
natural gas supplier. You can buy
natural gas at a variable rate from
FortisBC or at fixed rates and terms from
independent gas marketers. Get all the
information and compare your options at
fortisbc.com/choice.
Sign up for renewable
natural gas
Reduce your carbon footprint by supporting
a carbon-neutral* energy source made here
in B.C.
Learn more at fortisbc.com/rng
* FortisBC’s renewable natural gas has been designated as carbon neutral in
B.C. by Offsetters.
* Conditions apply. FortisBC my modify or cancel programs at any time.
Need a gas contractor?
Water heater due for replacement? Or
planning to upgrade your furnace?
You’ll need a licensed gas fitter. The
FortisBC Contractor Program can help
you find a professional for the services
and products you need. Learn more at
fortisbc.com/findacontractor.
YouTube can save energy
Want to save energy at home but not sure how? We’ll show you with
our short, informative how-to videos. Like replacing a furnace filter
or updating your showerhead to a low-flow model. Watch them on
our website at fortisbc.com/howto or access youtube.com/fortisbc
instantly by scanning this code with your phone.
FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc., FortisBC Energy (Whistler) Inc., and FortisBC Inc. do business as FortisBC. The companies are
indirect, wholly owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC name and logo under license from Fortis Inc.
(12-080.2 Rate adjustment BI Inland 03/2012 MCC#897607)
12-080.2_Rates_Inland_P5.indd 2
12-03-16 13:4 PM
Natural gas rate adjustments
April 1, 2012
Effective April 1, 2012, customers in the
Columbia service area will see a decrease to
the natural gas commodity rate on their bill.
Revised rates schedule
Up to Mar. 31
Residential customers
As of Apr. 1
Depending on consumption, average annual
bills may change as follows:
Basic charge
• residential customer — decrease by about
10 per cent.
• small commercial customer — decrease by
about 11 per cent
• large commercial customer — decrease by
about 13 per cent
Midstream charge/GJ
$1.374
$1.374
Commodity charge/GJ
$4.005
$2.977
$855
$772
North American natural gas prices have
continued to drop due to growing supply and
low demand because of a mild winter for
most of the continent.
Delivery charge/GJ
Delivery charge/GJ
1
Estimated total annual bill
based on 80 GJ/year2
$0.3890
$0.3890
$3.527
$3.527
Small commercial customers (Rate 2)
Basic charge
Customers on our Equal Payment Plan may
see a change in their monthly instalment
following the next review. Commodity rates
for customers participating in the Customer
Choice program will not be affected, as they
purchase the gas commodity from a licensed
gas marketer.
$0.8161
$0.8161
$2.896
$2.896
Midstream charge/GJ
$1.361
$1.361
Commodity charge/GJ
$4.005
$2.977
Estimated total annual bill
based on 320 GJ/year2
$2,942
$2,613
1
Large commercial customers (Rate 3)
Basic charge
$4.3538
$4.3538
Delivery charge/GJ 1
$2.451
$2.451
Midstream charge/GJ
$1.064
$1.064
Commodity charge/GJ
$4.005
$2.977
Estimated total annual bill
based on 3,300 GJ/year2
$26,406
$23,014
GJ or gigajoule is a measurement of energy.
1
Based on average annual consumption. Your consumption may vary.
2
How your rates are set
Natural gas, like oil and propane, is traded
on the North American open market.
Weather, supply and demand, international
events and market fluctuations all affect
prices. FortisBC does not explore for or
produce natural gas, but buys it on the
open market and passes on the cost to you,
without markup. You pay what we pay.
FortisBC and the BC Utilities Commission
(BCUC) regularly review natural gas rates
to ensure British Columbians receive
natural gas service at a fair price. We also
12-080.3_Rates_Columbia_P5.indd 1
regularly review midstream and delivery
costs to store, transport and deliver gas to
homes and businesses. The BCUC approves
all rate adjustments.
For a quick explanation
of how rates for
natural gas are set,
scan the code with your
phone to watch our
rates video instantly
on YouTube or go to
fortisbc.com/rates.
12-03-16 10:48 AM
Manage your energy costs
Upgrade to energy efficiency
Equal Payment Plan—divides your
estimated total annual bill into 12 equal
monthly instalments, smoothing out those
seasonal highs and lows.
Visit fortisbc.com/offers for the
latest rebates.
Offer*
Rebate
Pre-authorized Payment Plan—
automatically withdraws your FortisBC bill
payment from your bank account.
EnerChoice
fireplace
Need more information about these
payment plans, our latest energy efficiency
offers, and energy saving ideas for your
home or business? Visit fortisbc.com or
call 1-888-224-2710.
$300 for the
purchase of an
EnerChoice natural
gas fireplace
ENERGY STAR®
Clothes washer
$75 for the
purchase of a
qualifying ENERGY
STAR washer
LiveSmartBC
Up to $7,000
in rebates for
insulation,
weatherization and
heating systems
Energy Saving Kit
Free for low-income
customers. Apply at
fortisbc.com/esk or
call 1-877-446-8855.
®
It’s your choice
Customer Choice lets you choose your
natural gas supplier. You can buy
natural gas at a variable rate from
FortisBC or at fixed rates and terms from
independent gas marketers. Get all the
information and compare your options at
fortisbc.com/choice.
Sign up for renewable
natural gas
Reduce your carbon footprint by supporting
a carbon-neutral* energy source made here
in B.C.
Learn more at fortisbc.com/rng
*FortisBC’s renewable natural gas has been designated as carbon neutral
in B.C. by Offsetters.
* Conditions apply. FortisBC my modify or cancel programs at any time.
Need a gas contractor?
Water heater due for replacement? Or
planning to upgrade your furnace?
You’ll need a licensed gas fitter. The
FortisBC Contractor Program can help
you find a professional for the services
and products you need. Learn more at
fortisbc.com/findacontractor.
YouTube can save energy
Want to save energy at home but not sure how? We’ll show you with
our short, informative how-to videos. Like replacing a furnace filter
or updating your showerhead to a low-flow model. Watch them on
our website at fortisbc.com/howto or access youtube.com/fortisbc
instantly by scanning this code with your phone.
FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc., FortisBC Energy (Whistler) Inc., and FortisBC Inc. do business as FortisBC. The companies are
indirect, wholly owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC name and logo under license from Fortis Inc.
(12-080.3 Rate adjustment BI Columbia 03/2012 MCC# 897608)
12-080.3_Rates_Columbia_P5.indd 2
12-03-16 10:48 AM
Natural gas rate
adjustments
April 1, 2012
Effective April 1, 2012, customers in Whistler
will see a decrease in the natural gas
commodity rate.
Depending on consumption, average annual
bills may change as follows:
• residential customer — decrease by about
6 per cent.
North American natural gas prices have
continued to drop due to growing supply and
low demand because of a mild winter for most
of the continent. This mild winter has helped
FortisBC flow through a natural gas commodity
rate decrease at this time.
Customers on our Equal Payment Plan may see
a change in their monthly instalment following
the next review.
Revised rates schedule
Up to Mar. 31
Residential customers
Basic charge
As of Apr. 1
$0.2464
$0.2464
$11.503
$11.503
Commodity charge/GJ
$4.801
$3.773
Estimated total annual bill
based on 90 GJ/year2
$ 1,557
$1,465
Delivery charge/GJ
1
GJ or gigajoule is a measurement of energy.
1
Based on average annual consumption. Your consumption may vary.
2
12-080.4_RatesBI_Whistler_P5.indd 1
12-03-16 10:49 AM
Manage energy costs
Looking for a way to manage your energy
costs? Or a more convenient way to pay your
FortisBC bill each month? Take advantage
of our Pre-authorized Payment Plan and the
Equal Payment Plan. Visit fortisbc.com or call
1-888-224-2710 to learn more.
YouTube can save energy
Want to save energy at
home but not sure how?
We’ll show you with our
short, informative how-to
videos. Like replacing a
furnace filter or updating
your showerhead to a
low-flow model. Watch
them on our website at fortisbc.com/howto
or access youtube.com/fortisbc instantly by
scanning this code with your phone.
Need a gas contractor?
Water heater due for replacement? Or planning
to upgrade your furnace? You’ll need a licensed
gas fitter. The FortisBC Contractor Program
can help you find a professional for the
services and products you need. Learn more at
fortisbc.com/findacontractor.
FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc. and FortisBC
Energy (Whistler) Inc. do business as FortisBC. The companies are indirect,
wholly owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC name and
logo under license from Fortis Inc.
(12-080.4 Whistler Bill Insert 03/2012 MCC# 897609)
12-080.4_RatesBI_Whistler_P5.indd 2
12-03-16 10:49 AM
Natural gas
rate adjustments
April 1, 2012
Effective April 1, 2012, customers in Fort Nelson
will see a decrease in their natural gas rates.
Depending on consumption, average annual
bills may decrease as follows:
• residential customer — decrease by about
12 per cent
• small commercial customer — decrease by
about 11 and 12 per cent for rates 2.1 and
2.2 respectively
North American natural gas prices have
continued to drop due to growing supply and
low demand because of a mild winter for most
of the continent.
FortisBC and the BC Utilities Commission
(BCUC) regularly review natural gas rates to
ensure British Columbians receive natural gas
service at a fair price.
Every three months, we review our commodity
cost — the price of natural gas we buy on your
behalf. We also regularly review our delivery
costs for delivering gas to homes and businesses.
Customers on our Equal Payment Plan may see
a change in their monthly instalment following
the next review.
Revised rates schedule
Up to Mar. 31
As of Apr. 1
Fort Nelson – Annual bill based on 140 GJ*/year
Daily Basic Charge (incl first 2 GJ/month)
$0.6023
Charge per GJ for the next 28 GJ/month
$6.795
$0.5469
$5.952
Charge per GJ in excess of 30 GJ/month
$6.725
$5.882
Typical annual billing**
$1,008
$890
*GJ or gigajoule is a measurement of energy.
**Based on average annual consumption. Your consumption may vary.
12-080.5_Rates_FortNelson_P5.indd 1
12-03-16 10:50 AM
Manage energy costs
Looking for a way to manage your energy
costs? Or a more convenient way to pay your
FortisBC bill each month? Take advantage
of our Pre-authorized Payment Plan and the
Equal Payment Plan. Visit fortisbc.com or call
1-888-224-2710 to learn more.
Need a gas contractor?
Water heater due for replacement? Or planning
to upgrade your furnace? You’ll need a licensed
gas fitter. The FortisBC Contractor Program
can help you find a professional for the
services and products you need. Learn more at
fortisbc.com/findacontractor.
YouTube can save energy
Want to save energy at
home but not sure how?
We’ll show you with our
short, informative how-to
videos. Like replacing a
furnace filter or updating
your showerhead to a lowflow model. Watch them on
our website at fortisbc.com/howto or access
youtube.com/fortisbc instantly by scanning
this code with your phone.
FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc. and FortisBC
Energy (Whistler) Inc. do business as FortisBC. The companies are indirect,
wholly owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC name and
logo under license from Fortis Inc.
(12-080.5 Rate Adjustment BI Fort Nelson 03/2012 MCC# 897610)
Conservation.
We’ve got our
best people on it.
12-080.5_Rates_FortNelson_P5.indd 2
12-03-16 10:50 AM
Propane rate
adjustments
April 1, 2012
Starting April 1, 2012, Revelstoke customers
will see a decrease in the commodity portion of
propane rates.
Depending on consumption, average annual
bills may decrease as follows:
• residential customer — decrease by
approximately 8 per cent
• small commercial customer — decrease by
about 10 per cent
The cost of propane is linked to global oil
markets. Weather, supply and demand,
international events and market fluctuation can
also affect commodity prices. This year a mild
winter for most of North America has helped
push propane prices down, and has allowed
us to flow through a propane rate decrease at
this time.
FortisBC and the BC Utilities Commission (BCUC)
review our propane commodity cost, the price
we pay to buy propane on your behalf, every
three months. This ensures Revelstoke receives
piped propane service at a fair and reasonable
price. Under BCUC regulations, we pass the cost
for propane on to you without markup. We also
regularly review our costs to deliver propane to
your home or business. The BCUC is a regulatory
agency of the provincial government.
12-080.6_Revelstoke_Insert_P3.indd 1
12-03-16 10:51 AM
Revised rates schedule
Up to Mar. 31
As of Apr. 1
Residential customers
Annual bill based on 50 GJ*/year
Basic charge per day
$0.3890
$0.3890
Commodity charge/GJ
$19.035
$16.910
Delivery charge/GJ
$3.527
$3.527
Estimated total
annual billing**
$1,270
$1,164
Small commercial customers
Annual bill based on 250 GJ*/year
Basic charge per day
$0.8161
$0.8161
Commodity charge/GJ
$17.944
$15.819
Delivery charge/GJ
$2.896
$2.896
Estimated total
annual billing**
$5,508
$4,977
*GJ or gigajoule is a measurement of energy.
**Based on average annual consumption. Your consumption may vary.
Manage energy costs
Looking for a way to manage your energy
costs? Or a more convenient way to pay your
FortisBC bill each month? Take advantage
of our Pre-authorized Payment Plan and the
Equal Payment Plan. Visit fortisbc.com or call
1-888-224-2710 to learn more.
Need a gas contractor?
Water heater due for replacement? Or planning
to upgrade your furnace? You’ll need a licensed
gas fitter. The FortisBC Contractor Program
can help you find a professional for the
services and products you need. Learn more at
fortisbc.com/findacontractor.
(12-080.6 03/2012 MCC#897611)
FortisBC Energy Inc. does business as FortisBC. The company is an indirect,
wholly owned subsidiary of Fortis Inc. FortisBC uses the FortisBC name and logo
under license from Fortis Inc.
12-080.6_Revelstoke_Insert_P3.indd 2
12-03-16 10:51 AM
Annual water and space heating costs*
$2,000
$1,600
$908
$1,200
$1,004
$800
$400
$0
Natural gas
95% high
efficiency
Natural gas
80% mid
efficiency
What do you
pay for energy
Switch to natural gas and save
A good choice for space and water heating,
natural gas provides comfort and convenience.
And it can help reduce your energy costs and
shrink your carbon footprint.
Get a $1,000 rebate
Switch from heating oil or propane to natural gas and
install a high-efficiency heating system. For details,
visit fortisbc.com/switchnshrink.
Ready to switch?
Step 1: Visit fortisbc.com/gasisgood.
Step 2: Select the link to request a gas service estimate online or call 1-888-224-2710 (option 2)
to get assistance from a customer
service representative.
Step 3: Complete and submit the online form. A representative will phone you within 2-3 business days.
Step 4: Use our Home Energy Calculator to see how you can save with natural gas.
Visit fortisbc.com/energycalculator.
*These are approximate annual natural gas costs for water and space heating of a typical household in FortisBC’s Vancouver Island service areas. The savings will be the difference between heating
oil or propane and natural gas costs. Calculation based on FortisBC natural gas rates as of June 2012. Savings may vary by household. Savings do not include potential rebates and/or incentives.
FortisBC uses the FortisBC name and logo under license from Fortis Inc.
(12-122.3.1 10/2012)
Solutions
Your business connection to
energy news, offers and tips
Spring 2012
Energizing B.C.
Meeting the energy needs of British Columbians, every day
And we’re always here to help you reduce
your energy use and costs with our energy
efficiency rebates and conservation programs.
Did you know we deliver more than natural
gas and electricity? From alternative
energy solutions that include district
energy and geoexchange — in schools
and new commercial and residential
developments — we’re listening to what our
customers want.
Working with local industry leaders, we
offer renewable natural gas to business and
residential customers. And we promote
natural gas for transportation. Perhaps your
recycling was picked up by a waste hauler
fuelled by compressed natural gas. Or maybe
you passed an LNG-fuelled transport truck on
your way to work.
Like many of us, you probably started your
day to the sound of your alarm clock and
enjoyed a nice hot shower. As the furnace
kicked in, you poured yourself a glass of
orange juice while thinking about your day
at the office.
Whatever way your day started, chances are
FortisBC has touched your life today.
We’re with you every day — in
your business, your home and
your community.
Either way, we’re proud to be part of your day.
In this issue, find out how we do just that – in
your business, office, restaurant and home.
In this issue:
•
•
•
•
•
•
•
•
Highrises go high efficiency
Watch for a new Efficient Boiler Program
Find a gas contractor
Top up with liveSmart BC
Learn how your gas rates are set
Visit us in Punjabi and Chinese
Call before you dig
Here to help
As a private, Canadian-owned utility, we
move natural gas, electricity and propane
through our infrastructure daily, safely and
reliably to 1.1 million customers. With 2,300
employees and B.C.-based customer service,
we deliver more energy than any other
utility in the province, about 22 per cent of
the total energy consumed in the province.
12-123_SolutionsNewsletter_P3.indd 1
12-04-24 2:23 PM
Paul Sander, chief executive officer, Hollyburn Properties
Highrises go high efficiency
Hollyburn Properties has a long history
of energy efficiency with FortisBC. The
Canadian business offers rental units across
the country and throughout Vancouver. Since
2005, the company has replaced 14 boilers
in its buildings through our Efficient Boiler
Program and received nearly $206,000 in
rebates, which were reinvested back into
further improvements.
For Hollyburn, retrofitting heating systems
to high efficiency (thereby extending the
life of 40- to 50-year-old buildings), fits in
with their commitment to environmental
conservation.
“Residents in our buildings mirror the
communities they live in,” explains Paul
Sander, chief executive officer, Hollyburn
Properties. “They buy their coffee from
ethical growers, they recycle and take transit,
and we support their efforts by doing what
we can to help lower energy use and reduce
greenhouse gas emissions.”
In one 17-story highrise in Vancouver, three
separate boilers with a total capacity of five
million BTUs were replaced with one highefficiency modulating system that now heats
the building, domestic water and the indoor
swimming pool.
Sander encourages others to take advantage
of the rebates. “Working with FortisBC
is worthwhile,” he says. “We have a good
relationship with our energy solutions
manager, and I’d recommend the Efficient
Boiler Program to other building owners and
landlords.”
Learn more about all our rebates and offers at
fortisbc.com/businessoffers.​
Scan this code
with your
smartphone
app to watch
the Hollyburn
Properties video
instantly or go
to youtube.com/
fortisbc.
2
12-123_SolutionsNewsletter_P3.indd 2
12-04-24 2:23 PM
Watch for the new
Efficient Boiler Program
We’re making it easier to participate
and introducing a streamlined
application process.
More details are coming soon. Visit
fortisbc.com/efficientboiler
for updates.
Top up with
LiveSmart BC rebates
LiveSmart BC may match the amount of
your incentive from the Light Commercial
Energy Star® Boiler or Efficient
Commercial Water Heater programs.
And they’ll top up your incentive from
the Efficient Boiler Program to a
maximum of $1,495. To learn more visit
fortisbc.com/businessoffers.
Connecting you with
natural gas products
and services
Whether you’re upgrading your heating
system or replacing a water heater, you’ll
need the services of a licensed gas fitter.
The FortisBC Contractor Program
can help you find one quickly and
easily. Search our directory at
fortisbc.com/findacontractor.
You pay what we pay
Natural gas, like oil and propane, is traded on the North American open market. Weather,
supply and demand, international events and market fluctuations all affect prices. FortisBC
does not explore for or produce natural gas. We buy it at the best possible price and pass
that price on to you without markup. You pay what we pay.
FortisBC and the British Columbia Utilities Commission (BCUC)
regularly review natural gas rates to ensure British Columbians
receive natural gas service at a fair price. The BCUC approves all
rate adjustments. Currently, most customers are enjoying some of
the lowest gas rates in more than a decade.
For a quick explanation of how rates for natural gas are set, scan
this code with your smartphone app to watch our rates video
instantly on YouTube, or go to fortisbc.com/rates.
FortisBC: in Punjabi and Chinese
Do you know someone who reads Punjabi or Chinese? Encourage them to visit the
FortisBC website. They’ll find safety information and energy saving tips and rebates for
their business.
punjabi.fortisbc.com
chinese.fortisbc.com
3
12-123_SolutionsNewsletter_P3.indd 3
12-04-24 2:23 PM
Call before you dig
Planning to do landscaping, build a fence
or excavate on your premises? Protect
yourself and your employees. It’s also
the law: new provincial regulations
require you to get written approval
from FortisBC before digging within
40 metres of a pipeline. Call BC One Call
at 1-800-474-6886 (cellular *6886) for
free information on locations of gas lines
and other underground utilities.
DougTufts,energysolutionsmanager
We’re here to help
Are you looking for innovative energy
solutions or wondering how you can
benefit from our energy efficiency
rebates and offers? Contact your FortisBC
energy solutions manager.
For more information, visit
fortisbc.com/energyteam.
Let’s get social
Get short, timely messages from
FortisBC on safety, energy tips,
news, events and more.
Follow our tweets at
twitter.com/fortisbc.
See us on youtube.com/fortisbc
and LinkedIn too!
FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc. and FortisBC Energy (Whistler) Inc. do business as FortisBC. The companies are indirect, wholly
owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC name and logo under license from Fortis Inc.
(12-123 04/2012 MCC#897665)
Energy solutions. We’ve got our best people on it.
12-123_SolutionsNewsletter_P3.indd 4
12-04-24 2:24 PM
Give your furnace
and fireplace
some TLC!
You could receive a
$25 Save-On-Foods gift card.
Only until September 30, 2012.
25
$
Save-On-Foods gift card
Conservation.
We’ve got our
best people on it.
Maintenance is important
Help ensure that your natural gas appliances
are operating efficiently and safely. Have your
gas fitter do a thorough inspection. A furnace
service should include:
• checking operation of safety limit controls,
temperature set points, thermostat, blower,
pressure switches pilot light, gas piping and
C02 levels
• lubricating blower and motor bearings
• burner and blower inspection
After the service, ask your gas fitter for a copy of
their completed checklist.
Visit fortisbc.com/tlc for natural gas
fireplace service recommendations.
Find a contractor
Don’t know who should service your natural
gas appliances? Look for contractors with
TECA Quality First™, HRAI Skilltech or ASCT
mechanical technologist accreditation.
Start your search by visiting our directory
of registered contractors located at
fortisbc.com/findacontractor.
It’s easy to apply
1. Download an application form at
fortisbc.com/tlc.
2. Review the terms and conditions.
3. Call a registered gas contractor to book your
furnace and/or fireplace service between
May 11 and September 30, 2012.
4. Complete and sign the application form.
5. Return the application along with a copy of
your invoice to:
FortisBC, TLC Program,
P.O. Box 9090, Surrey, BC, V3T 5W4
We’ll send your gift card(s)* in the mail. Please
allow a minimum of 90 days to process.
*Limited to a maximum of one gift card for fireplace and one for furnace,
to a maximum of two per customer.
Key terms and conditions
*Service must occur between May 11, 2012
and September 30, 2012.
*Applicants must be a current residential
natural gas customer.
*Service must include a complete inspection.
*Service must be provided by a BC Safety
Authority registered gas contractor.
When Andrea had her furnace serviced
in 2011, a slow carbon monoxide leak was
discovered and fixed immediately. “I never
would’ve had the furnace serviced without
the $25 incentive. It may have saved my
family’s life.”
Andrea, TLC participant
For more information:
• visit fortisbc.com/tlc
• email rebates@fortisbc.com
• call 1-800-663-8400
Planning a renovation?
Make energy efficiency your upgrade
of choice. Visit fortisbc.com/offers
for the latest tips and rebates.
Conservation.
We’ve got our
best people on it.
Switch to natural gas and save
“Switching to a cleaner, more efficient natural gas heating
system had to happen. We’ll save energy and money — and
our campers will be comfortable and warm.”
Norm Magee, Camp Manager, Easter Seals Camp Shawnigan
122.3_NG_conversion_Postcard_P2.indd 1
12-09-18 2:39 PM
Come home
to natural gas
Your home is perhaps your most important investment. It
costs money to maintain, and needs energy to run.
Switch, shrink and save
Whether you’re buying a new home, building one or
converting an existing home, switching to natural gas
makes sense.
Get a $1,000 rebate
Natural gas is a good choice for heating, whether it’s
hot water for a shower or warmth from the furnace or
fireplace. It’s also great for barbecuing burgers on the
patio. And, with a variety of stylish natural gas appliances
and rebates available, upgrading is more affordable.
Change your oil or propane heating system to natural gas,
install a new ENERGY STAR® rated high-efficiency heating
system and you may qualify for a $1,000 cash rebate.
Make the switch today. Call us toll-free at
1-888-224-2710 (option 2). To request an
estimate online for a new gas service line visit
fortisbc.com/gasisgood.
By switching, you’ll be using one of the cleanest burning
fossil fuels available. Plus, today’s natural gas appliances
are up to 98 per cent efficient. These benefits go a long
way towards shrinking your carbon footprint. For details,
visit fortisbc.com/switchnshrink.
FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc., FortisBC Energy (Whistler) Inc., and FortisBC Inc. do business as FortisBC. The companies are indirect, wholly owned subsidiaries of
Fortis Inc. FortisBC uses the FortisBC name and logo under license from Fortis Inc.
(12-122.3 08/2012)
122.3_NG_conversion_Postcard_P2.indd 2
12-09-18 2:39 PM
Is your furnace an
energy offender?
Furnace Replacement
Pilot Program
$800
R E B AT E
Convict your energy offender
And get an $800 rebate when you replace your
old natural gas furnace or boiler with a qualifying
high-efficiency model. But hurry! To be eligible
for the rebate you must purchase your new
furnace or boiler by October 31, 2012.
Turn it in for a qualifying model
Furnaces must be at least 95 per cent efficient and
boilers must be at least 94 per cent efficient in
order to qualify for the rebate.
Don’t delay. Sentence it today.
Visit fortisbc.com/furnace for more information,
the application form and full Terms and conditions.
Questions?
Call us toll-free at 1-800-663-8400 or email us at
rebates@fortisbc.com.
Emergency replacements
Furnaces and boilers deemed unsafe and
not repairable will be considered emergency
replacements and will not qualify for a rebate.
Save even more
With LiveSmart BC you could get an additional
rebate on your furnace or boiler.
Visit livesmartbc.ca
for details.
Need a gas contractor?
Search our directory at
fortisbc.com/findacontractor.
FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc., FortisBC Energy
(Whistler) Inc., and FortisBC Inc. do business as FortisBC. The companies are
indirect, wholly owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC name
and logo under license from Fortis Inc.
(12-212.9 09/2012)
Storage Tank
Water Heater Pilot
Act fast! Only 10 spots.
1,000
REBATE
UP
TO
$
Looking to replace an aging water heater?
The ENERGY STAR® .67 EF Storage Tank
Water Heater Pilot Program can help you
save money and energy. If chosen, you’ll
receive a 50 per cent rebate to a maximum of
$1,000. But with space for only 10 households,
now is the time to act (application deadline:
September 15, 2012).
Standard natural gas storage tank water
heaters have an Energy Factor (EF) ranging
from 0.50 to 0.62. The program will test the
performance of ENERGY STAR storage tank
water heaters with EFs between 0.67 and
0.7 — increasing efficiency and savings.
But if it’s tankless you’re after, our new
ENERGY STAR tankless water heater program
might be right for you (see chart below).
Act fast! Only 10 spots available.
For full program details, eligibility
criteria and application forms visit
fortisbc.com/waterheaterpilot-10 or
email pilot@fortisbc.com.
Save even more with our energy efficiency rebates
Offers*
Rebate
NEW! ENERGY STAR tankless water heater
$400 - $500
TLC (furnace and fireplace maintenance)
Only until September 30, 2012
$25 Save-On-Foods gift card
EnerChoice® fireplace
$300
ENERGY STAR clothes washer
(with BC Hydro Power Smart)
$75
LiveSmart BC
Up to $7,000 in grants available
Energy Saving Kit
(with BC Hydro Power Smart)
Free for low-income customers. Apply at
fortisbc.com/esk or call 1-877-446-8855
NEW! New Home Program
Varies
Efficient boilers and water heaters for
condos and apartments
Varies
* Conditions apply. FortisBC may modify or cancel programs at any time.
For details visit fortisbc.com/offers or call 1-800-663-8400.
12-217_August_BillInsert2_PRESS .indd 1
Monday12-07-09 4:09 PM
Soar into savings
With our energy saving tips
Don’t be a drip
A hot water tap, dripping every second,
wastes 650 litres of water per month. That’s
about 10 hot baths.*
* Based on assumption of 3,600 drips/hour, 4,000 drips=1 litre,
and 72L per bath.
Sign up
for renewable
natural gas and
earn AIR MILES®
reward miles†
For about $5 more a month, you can
reduce your carbon footprint and help
support sustainable energy made right
here in B.C.
For full details visit fortisbc.com/rng
or call 1-888-224-2710.
Cool laundry
Wash your clothes in cold water; save hot for
your dirtiest whites.
Service the furnace
Scan this code with your
smartphone and find out
why it’s important to service
your furnace annually.
† For full terms and conditions, visit fortisbc.com/airmiles.
This offer is not available on Vancouver Island, the Sunshine Coast,
in Whistler, Revelstoke or Fort Nelson.
® TM Trademarks of AIR MILES International Trading B.V. Used
under license by LoyaltyOne, Inc. and FortisBC.
It’s your choice
Customer Choice lets you choose your
natural gas supplier. You can buy natural
gas at a variable rate from FortisBC or at
fixed rates and terms from independent
natural gas marketers. Compare your
options at fortisbc.com/choice.
Customer Choice is not available in the following areas: Whistler, the
Sunshine Coast, Powell River, Vancouver Island, Revelstoke and Fort
Nelson. The Customer Choice name and logo are used under license
from FortisBC Energy Inc.
This communication is produced on
behalf of the British Columbia
Utilities Commission.
FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc. and FortisBC Energy (Whistler) Inc. do business as FortisBC. The companies are indirect, wholly
owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC name and logo under license from Fortis Inc. (12-217 07/2012 MCC#897922)
12-217_August_BillInsert2_PRESS .indd 2
Monday12-07-09 4:10 PM
$300
R E B AT E
“We love our EnerChoice®
fireplace. It’s efficient
and makes us feel cosy
and warm all year long.”
Sheila with Timmy and
Rosie, Port Moody,
EnerChoice participant
Let’s start saving
Meet Sheila. She likes saving money. And
she loves spending time by the fire with
her curly-coated retrievers. In fact, most
downtime at home is spent relaxing in
front of her efficient EnerChoice natural gas
fireplace. As Sheila says, “Why heat the whole
house when we spend most of our time in one
room?” Sheila has all the warmth she needs,
plus she qualified for a $300 rebate.
You don’t have to love dogs to get our $300
rebate. Just purchase an EnerChoice natural
gas fireplace and get ready to be cosy and
warm all year long.
To learn more visit fortisbc.com/enerchoice.
Save even more with all our energy efficiency rebates
Offers*
Rebate
NEW! Furnace Scrap-it
$800
ENERGY STAR tankless water heater
$400 - $500
TLC (furnace and fireplace maintenance)
Only until September 30, 2012
$25 Save-On-Foods gift card
EnerChoice fireplace
$300
ENERGY STAR clothes washer
(with BC Hydro Power Smart)
$75
LiveSmart BC
Up to $7,000 in grants available
Energy Saving Kit
(with BC Hydro Power Smart)
Free for low-income customers. Apply at
fortisbc.com/esk or call 1-877-446-8855
New Home Program
Varies
Efficient boilers and water heaters for
condos and apartments
Varies
®
* Conditions apply. FortisBC may modify or cancel programs at any time.
For details visit fortisbc.com/offers or call 1-800-663-8400.
12-224_September_BillInsert_P2 .indd 1
Friday12-08-03 10:25 AM
ENERGY STAR®
Tankless Water Heater
Program
What model’s right for you?
400 - $500
$
R E B A T E
Renovating or decorating
this fall?
We’ll be in your community
Look for us at one of these home shows.
For details visit fortisbc.com/events.
Cowichan Valley
September 21-23
Qualicum/Parksville
September 21-23
Comox Valley
September 28-30
Kamloops
October 19-21
Campbell River
October 26-28
Kelowna
September 21-23
Merritt
October 26-27
Vancouver
October 11-14
Do you prefer tankless, hybrid or a
traditional storage type model? Whatever
your choice is, you may qualify for a rebate
of up to $500 when you replace your aging
water heater with a qualifying natural gas
ENERGY STAR® model. To find the water
heater right for you and apply for a rebate,
visit fortisbc.com/waterheater.
Furnace Scrap-it
We can’t all retire early, but now your
old furnace can. Replace it with an
ENERGY STAR model and you may
qualify for an $800 rebate.
Learn more at fortisbc.com/scrapit.
Find a licensed
contractor
Need the services of a BC Safety
Authority licensed gas contractor? The
FortisBC Contractor Program can help
you find a contractor for the services
and products you need.
Visit fortisbc.com/findacontractor.
At FortisBC, safety is
our top priority. That’s
why we support the
Great British Columbia
Shakeout, an earthquake preparedness
drill. Drop, cover and hold with us on
October 18 at 10:18 a.m.
Learn more at shakeoutbc.ca.
FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc. and FortisBC Energy (Whistler) Inc. do business as FortisBC. The companies are indirect, wholly
owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC name and logo under license from Fortis Inc. (12-224 08/2012 MCC#897982)
12-224_September_BillInsert_P2 .indd 2
Friday12-08-03 10:26 AM
Natural gas
Versatile, affordable
and convenient
Whether you’re buying a new home, renovating
or just upgrading your appliances—natural gas
offers many benefits.
Versatile. Natural gas is a versatile choice for
indoors and out. From water and space heating,
to dryers, fireplaces and barbecues.
Affordable. Natural gas space heating
equipment is up to 98 per cent efficient, which
can help you save on your energy costs. And,
natural gas heating and appliances can add to
your home’s future resale value.
Convenient. Get cosy heat at the flip of a
switch with a natural gas fireplace. Enjoy
cooking with instant heat on a natural gas
range. And, never run out of fuel again with a
natural gas barbecue!
Learn more about the benefits of natural gas at
fortisbc.com/gasisgood.
12-259_October bill insert_P1.indd 1
12-09-07 11:12 AM
Choices to fit your life
Enhance your home’s style and comfort
with a variety of natural gas appliances.
Cooktops, ovens and ranges. Chefs prefer
natural gas for instant heat, variable flame and
precise temperature control.
Water heaters. Storage tank heaters heat water
faster than electric models. On-demand heaters
save space and heat only as needed.
Clothes dryers. Natural gas dryers dry faster
than standard electric dryers.
Fireplaces. Natural gas fireplaces provide
instant ambience and cosy warmth.
Learn more at fortisbc.com/gasappliances.
For even greater savings, take advantage
of our various rebates today—visit
fortisbc.com/offers.
FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc., FortisBC Energy
(Whistler) Inc., and FortisBC Inc. do business as FortisBC. The companies are
indirect, wholly owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC
name and logo under license from Fortis Inc.
(12-259 09/2012)
12-259_October bill insert_P1.indd 2
MCC# 898101
12-09-07 11:12 AM
Big industry,
big incentives
Energy efficiency programs
to help you save energy
and money
UP
TO
R
1 million*
$
E
282_Solutions_BillInsert-PRESS.indd 1
B
A T
E
Tuesday12-11-06 9:47 A
At FortisBC, we believe conservation and energy
efficiency are good for business. That’s why
we’re working with you to help you save energy
and money.
Industrial Technology Retrofit Program
This program offers incentives for energy
efficiency improvement projects undertaken
by industrial natural gas customers using more
than 10,000 GJ of natural gas annually.
Two incentive options are available to help
reduce the payback period on your investment.
Industrial Energy Audit Program
Eligible customers receive funding towards the
cost of an energy audit to identify potential
efficiency upgrades.
Questions?
Our industrial programs are designed to
improve building efficiency and your bottom
line — and we’re here to help every step of the
way. Now that’s good for business.
Learn more at fortisbc.com/industry or
call 1-866-884-8833.
*For customers participating in the Industrial Technology Retrofit Program that
use more than 100,000 GJ of natural gas annually. Conditions apply.
FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc., FortisBC Energy
(Whistler) Inc., and FortisBC Inc. do business as FortisBC. The companies are
indirect, wholly owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC
name and logo under license from Fortis Inc.
(12-282 11/2012)
282_Solutions_BillInsert-PRESS.indd 2
MCC# 898275
Tuesday12-11-06 9:47 A
Helping you save
energy and money
If your household is low-income you may qualify
for the Energy Conservation Assistance Program
(ECAP). You may also qualify for a free energy
saving kit.
ECAP provides free home energy evaluations,
free installation of energy saving products,
such as insulation and draftproofing, and
personalized advice to help you save energy and
money on your utility bills.
Easy to apply. Easy to install.
Our energy saving kits include products that
may help you use less heat and electricity, such
as faucet aerators, pipe insulation and compact
fluorescent light bulbs.
Learn more by calling 1-877-446-8855.
In partnership with:
310_DEC_Bill_Insert_EEC-P4.indd 1
Tuesday12-11-06 9:45 A
Carbon monoxide
safety tips
Natural gas is used safely and reliably in
homes across B.C. FortisBC recommends you
have appliances and systems inspected and
maintained regularly. Just like how tune-ups help
your car run better, appliance maintenance keeps
your equipment operating at optimal levels.
Being alert for signs of carbon monoxide (CO)
exposure (e.g. chronic headaches, nausea and
drowsiness) is also key. A CO alarm can offer
extra protection and peace of mind, but isn’t a
substitute for regular maintenance. Learn more
at fortisbc.com/safety.
Gas meter safety tip
This winter, keep your meter clear of ice and
snow. Remove any built-up snow by hand. This
will help ensure your meter remains accurate,
accessible and safe. For more safety tips, visit
fortisbc.com/safety.
FortisBC Energy Inc., FortisBC Energy (Vancouver Island) Inc., FortisBC Energy
(Whistler) Inc., and FortisBC Inc. do business as FortisBC. The companies are
indirect, wholly owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC
name and logo under license from Fortis Inc.
(12-310 11/2012)
310_DEC_Bill_Insert_EEC-P4.indd 2
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