400
Ideal for Contact Center or Enterprise
Office Deployments
PBXact 400 is a premise-based appliance built for mid-sized enterprises and branch
office locations looking to seamlessly integrate IP phones, VoIP trunks, PSTN
connectivity while improving employee collaboration and productivity with a large
suite of advanced features. PBXact 400 supports up to 400 licensed extensions and
150 simultaneous calls.
Included PBXact Features
∠ Ideal for Contact Center or
Enterprise Office Deployments
∠ Supports 400 Extensions / Users
& 150 Simultaneous Calls
Enhanced Modules
All PBXact appliances includes the follow enhanced modules:
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Call Recording Reports
Class of Service
Conference Pro
Extension Routing
Fax Pro
Park Pro
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Page Pro
SysAdmin Pro
Voicemail Notify
Voicemail Reports
XMPP Pro
Quick-Start Installation Wizard
The quick-start Installation Wizard for PBXact makes it incredibly easy to get your
PBX set up with basic configuration in just a few minutes!
User Control Panel for Personal Administration
UCP provides each user with a web based login to allow easy control of their personal experience from any device. Users can view their call history, view contacts, set
their presence and personalize their phone soft-keys like call forwarding, follow me,
call waiting and do not disturb.
Zulu UC Desktop Integration
∠ Open SIP Trunk & PSTN
Integration
∠ Built-in Auto-provisioning with
Sangoma IP Phones Including
3rd Party Options
∠ Mobility & CRM Integration
∠ Console Web GUI SSH
∠ 4 PCI Express Slots for PSTN
Cards
∠ Management Ports: 1x Serial
Console & 2x USB
∠ Network Ports: 6x GB Ethernet, &
1x VGA
Zulu UC Desktop Integration is included with all PBXact Systems, providing users
with: a feature-rich softphone for true office mobility including SMS and FAX capabilities, click-to-call from web browsers and screen pops for helpdesk integration.
∠ Optional Dual Redundant Power
Supply
Integration with Sangoma IP Phones
∠ Professional Installation &
Maintenance Services Available
Zero Touch Provisioning
Designed specifically for PBXact, Sangoma's line of IP Phones auto-provision
themselves out-of-box using our Redirection Service and EndPoint Manager Module.
Full Suite of Phone Applications
A suite of applications to control functions and settings directly from the screen of IP
phones. No need to remember feature codes! PhoneApps are built-in to Sangoma IP
Phones and also offered to 3rd party vendors.
DATASHEET
∠ Offers 1 Year Warranty with
Options to Extend
General Features:
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Unlimited auto-attendant / IVR
Flexible time-based call routing
Class of Service
User management and group creation
Fax Pro – unlimited inbound / outbound
fax-to-email
Hunt / Ring groups with pre-call
announcement
Music-on-hold
Voicemail-to-email
Voicemail blasting
Directory
Customizable announcements
Built-in multi-language IVR, voicemail and
announcements
Mult-language admin GUI and end user
device support (UCP and IP phones)
Calling queues (ACD / IVR)
Built-in calendar used for call-based
routing (Holiday and office hours routing)
Enhanced timezone support
Call Recording Reports
Call logging interface
Secure communications (SRTP/ TLS)
Call Features:
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Unlimited conference bridge and control
Follow me / Find me calling
HotDesking
Intercom
Enhanced Paging (Page Pro): Valet style,
scheduled with custom recording
Call Parking / Call Pickup
Caller-ID
Do-not-disturb
Call Forward
Call Waiting
Call History and CDR
Speed Dial
Caller Blacklist
Multi-parking lot (Park Pro)
∠ WebRTC phone with chat
∠ IP Phone programmable button
customization (EPM for UCP)
∠ Fax dashboard
∠ Call forwarding, call-waiting, DND and
follow-me control
∠ Presence
∠ Zulu UC Desktop Integration
∠ Desktop softphone (Windows and Mac):
call, team chat, fax, SMS, presence
∠ Click-to-Call from browser, email
client and CRM
∠ Screen-Pop for helpdesk and CRM
∠ Mobile Client
∠ iOS/Android Support
∠ Presence Control
∠ CRM Integration
∠ SugarCRM, SuiteCRM, SalesForce,
Zoho, ConnectWise
∠ Click-to-call, call history, call recording,
screen-pop
Telephone Features:
∠ Built-in Auto-Provisioning with redirect
service (Included with Sangoma IP
Phones)
∠ EndPoint Manager – centralized tool for
IP phone provisioning for customization
and configuration (Included with
Sangoma IP Phones)
Call-Center Features (Built-in):
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Call Queuing (ACD)
Advanced Ring Strategies
Caller Announcement
Agent wrap-up time
Max- Queue callers
CRM Integration
Call Recording
Unified Communications:
Licensed Add-ons (Additional Fee):
∠ End User Control Panel (Dashboard):
∠ Conference rooms
∠ Voicemail control
∠ XactView Wallboard – user status view
and call control
∠ Professional greetings
∠ Queue – call center statistics, barging,
call-override, advanced call-center
reporting
∠ EndPoint Manager for non-Sangoma
Phones
∠ Queue call-back for inbound callers
∠ Web Call-back
∠ Outbound campaign (Call-center feature)
∠ Appointment Reminder
∠ Outbound Call Limiting
∠ Hotel Property Management
Protocol & PSTN Support:
∠ SIP V1/V2, IAX2
∠ ISDN PRI (T1/E1), Analog, BRI with
telephony cards (Sold as option)
Codec Support:
∠ Software
∠ ulaw, alaw, gsm, g.722, g.726, slin,
ilbc and *g.729
May impact overall call capacity
*PBXact 14 and above
∠ Hardware
∠ Option to add D100 or D500 Sangoma
Transcoding Card supporting: ulaw,
alaw, slin, g.729, g.723, g.722, g.726,
gsm and ilbc
Hardware:
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6x GB Ethernet ports
1x VGA
2x USB ports
1x serial console (RJ45)
4 PCI express slots
Rack-mount rails included
Unit dimensions
∠ 430 x 520 x 44.5mm (WxDxH))
∠ Unit weight
∠ 6.35kgs (14lbs)
∠ Single internal 100~240V or optional
dual internal 100~240V power supply
About Sangoma
Sangoma Technologies is a trusted unified communications leader, providing globally scalable telephony solution, such as on-premise
and cloud-based (or hosted) IP-PBX phone systems, SIP Trunking service, Cloud-based PBX service, voice-over-IP (VoIP) Gateways,
session border controllers (SBC) and telephony cards. Sangoma’s business telephony products are integrated into much of the
world’s OEMs, Enterprises, Carriers and service provider networks providing seamless connectivity between traditional
infrastructure and new technologies.
Become a Sangoma Partner
Provide your customers with outstanding VoIP and Unified Communications quality products that deliver industry-leading value. As
an Empowered by Sangoma Partner, you’ll get the help you need to grow your business and the incentives you want to make it easy
to win sales. Discover more at: Sangoma.com/partner-program
100 Renfrew Drive, Suite 100, Markham ON L3R 9R6 Canada
+1 905 474 1990 or 1 800 388 2475 (toll free in N. America)
sales@sangoma.com
Sangoma.com © 2017 Sangoma Technologies Proprietary - Every effort has been made to ensure accuracy of this document.
Due to ongoing improvements and revisions, Sangoma reserves the right to make changes without notice.