HUAWEI UC Technologies and Standards Sales Specialist Training

HUAWEI UC Technologies and Standards Sales Specialist Training

HUAWEI UC Technologies and Standards

Sales Specialist Training

Topics

Overview

Basic Concepts of Enterprise Voice Systems

Voice System Networks and Reliability

VoIP Concepts and Protocols

Basic Concepts of Video

Basic Concepts of VoIP QoS

VoIP and IP Networks

2

What Can IP Telephony & Unified

Communications Do?

Facilitate voice communication among users within

Save costs for enterprises enterprises

VoIP calling saves toll call fees

Unified numbering within the dedicated network,

Save training fees simplifying memorization, and dialing

Enable efficient call routing

More telephony services; for example, Calling Line

Billing

Identification Presentation (CLIP) and callback 

... ...

 

Facilitate communication with customers

Unique PBX number that is easy to remember

The PBX can help customers reach a desired enterprise user

...

Improve team collaboration capabilities

Organization-matching functions, including searching a group, secretarial service, and call pickup.

Voice and data conferencing functions

...

Enhance work efficiency

Integrate communication services into service systems

...

Support enterprise business development

Hotel

Production and dispatching

...

IP Telephony (IPT) and

Unified Communications (UC) enable enterprises to improve work efficiency, service quality, and their enterprise image while reducing costs.

3

Evolution of Enterprise Communications

The first modernized Private Branch Exchange (PBX) or Private Automatic Branch Exchange (PABX) was developed in the middle 1970s, during the same period as Carriers

“stored program control” exchanges. The PBX has changed in the following stages: IP-enabled PBX, IP PBX, and SIP-based IP PBX. Unified Communications (UC) was derived from PBX. Unified Communications and Collaboration (UC&C) evolved from UC.

Commercially available

1970s

Mature

1980s

Commercially available

1998

Mature

2008

Commercially available

2005

Mature

2015

Commercially available

2010

Mature

2020

PBX

•More efficient communication tool

•Reduced communication costs

IPT

•Beginning of IP era; reduced network costs

•Further reduced communications costs

•More flexible deployment

4

UC

•Integrates communication tools

•Changes communication modes

•Improves working efficiency

UCC/CEBP

•Integrates communication services into service systems

•Changes work modes

•Improves Enterprise competitiveness

Differences between Enterprise and Carrier

Voice Communications Services

PBXs concentrate on users’ experience, user information security, convenience of creating their own private networks, and ensure service quality over transmission networks with limited performance. PBXs have less impact on O&M and billing.

Currently, there are hundreds of PBX services provided by mainstream vendors. However, Carriers can provide only some supplementary services.

In addition to providing telephony services, PBXs:

Permit enterprise users to make internal calls free of charge

Help enterprises create private voice networks, reducing toll call fees

Permit enterprises to control their own private voice networks

Conveniently add applications such as voice mailbox, unified messaging, voice dispatching, emergency paging system, and hotel voice mail applications

Easily interconnect with system functions such as broadcasting, electric control switch, alarms, and wireless trunking

...

These advantages of PBXs ensure that enterprises’ voice communication services will be a growing market for a long time to come.

5

Benefits of Enterprise Communications

Endpoints

•Enterprise endpoints offer comprehensive functions. The popular IP phone provides some unique functions.

However, most of the functions have been available since the digital phone era.

•Using dedicated enterprise endpoints, users can manage audio services on PBXs simply by pressing buttons.

This frees users from memorizing complicated function access codes. The price of a medium-range endpoint ranges from USD $100 to USD $200.

6

Topics

Overview

Basic Concepts of Enterprise Voice

Systems

Voice System Networks and Reliability

VoIP Concepts and Protocols

Basic Concepts of VoIP QoS

VoIP and IP Networks

7

Telephone Switching

Placing a call

Addressing and connecting the call

Answering the call

Program control era: converting from analog to digital and from manual to computerized IP era: converting from Time Division Multiplex (TDM) to Packets (basic principles and structure have not changed).

8

PSTN and PBX

Public Switched Telephone Network (PSTN) is a telecommunications network established to perform telephone services for public subscribers

PBX

A device on the user side from a Carrier’s perspective

Evolved from the Integrated Services Digital Network (ISDN) in the TDM era, and quickly

transitioned from H.323 to Session Initiated Protocol (SIP) in the IP era

Analog

POTS

Handset

Trunks

Trunks

POTS

Handset

POTS

Handset

Trunks

ISDN PRI/BRI

Switch A

SS7

PSTN

Switch B

SS7

Switch C

PBX

9

Signaling System No. 7 (SS7)

•Communications devices follow a specified communications protocol to transmit control information to destination devices in a secure, reliable, and efficient manner. The transmitted information is called “protocol control information” in computer networks, and “signal” or “signaling” in telecommunications networks.

•Signaling is divided into subscriber signaling and inter-office signaling. Subscriber signaling is used between user terminals (for example, telephones and PBXs) and the PSTN, while inter-office signaling is used within the PSTN.

•SS7 is an inter-office signaling for Carriers and is termed Common Channel Signaling (CCS). SS7 plays a crucial role in intelligent communication network development.

ITU-T definition

• SS7 core modules

Telephone User Part (TUP)

ISDN User Part (ISUP)

Only Huawei’s PBXs support SS7, which is our bidding specification advantage in China.

10

R2 Signaling and CNo.1 Signaling

R2 signaling is channel-associated signaling. It uses a signaling channel associated with the speech channel or the speech channel itself to transmit the required control signals such as a busy signal, answer signal, release signal, and dialing signal. In other words, R2 signaling uses one channel to transmit both speech information and associated signaling.

China No.1 (CNo.1) signaling is a subset of the International R2 signaling system and is widely used by PSTN networks in China

Outside of China, Mexico, and Brazil, R2 signaling is a special subset of the International R2 signaling system

Inter-office signaling and user-side signaling are not differentiated with R2, so all mainstream PBXs support R2

R2 signaling has simple functions, poor scalability, low efficiency, and small capacity, so R2 signaling has been totally replaced by SS7 for PSTN

11

E1 and T1

E1 and T1 are standards for transmitting data over physical lines and are used for

 signaling.

E1 is dominant in Europe. T1 is dominant in the U.S., Canada, Hong Kong, Taiwan, and Japan (named J1 by some vendors).

Similarities: the same sampling frequency (8 kHz), bits per code (8 bits), and timeslot bit rate (64 kbit/s)

Differences: an E1 has 32 timeslots and a data transmission rate of 2.048 Mbit/s. A

T1 has 24 timeslots and a data transmission rate of 1.544 Mbit/s.

E1 adopts A-law coding/decoding of 13-segment while T1 adopts µ-law

 coding/decoding of 15-segment.

Interfaces: unbalanced 75 ohm coaxial cable and balanced 120 ohm twisted pair based on G.703.

12

PRI/BRI interface

PRI and BRI are used for subscriber signaling and are also called Digital Signal System 1 (DSS1) signaling.

PRI and BRI are products of the ISDN era and final products of the TDM voice era. The PSTN is used to connect PBXs or endpoints

Primary Rate Interface/Primary Rate Access (PRI/PRA): 30B+D interface

Basic Rate Interface/Basic Rate Access (BRI/BRA): 2B+D interface and two types of physical interfaces

S/T interface: 4 lines and a transmission distance of 1.2 km (the BRI interfaces in some countries are S/T interfaces)

U interface: 2 lines, a transmission distance of 5 km, and converted to S/T interface through NT1

Type

BRA 2B+D

PRA Europe 30B+D

PRA North America 23B+D

B Channel (Media, kbit/s)

2B = 2 x 64 = 128

30B+D = 30 x 64 = 1 , 920

23B+D = 23 x 64 = 1 , 472

D Channel (Signaling, kbit/s)

D = 16

D = 64

D = 64

13

Q Signaling (QSIG)

QSIG is a protocol for Integrated Services Digital Network (ISDN) communications based on the Q.931 standard, and is used for signaling between PBXs

QSIG supports a variety of functions such as basic calling, number display, name display, call transfer, call forwarding, call back, message notification, and route optimization

14

FXO and FXS

FXO FXS

PSTN

PBX

Foreign Exchange Office (FXO), also called an analog trunk, is an interface on a PBX to connect to the PSTN. The FXO interface helps simulate the PBX as an analog phone to interact with Carrier networks. In FXO connection mode, users can connect to extensions only through an operator service or the automatic switchboard.

Foreign Exchange Station (FXS), also called a Plain Old Telephone Service (POTS) port, is an interface on the PBX to connect to analog phones. This interface supplies battery power, provides dial tone, and generates ringing voltage.

15

Differences between Digital Phones and

IP Phones

Physical connection

Power supply

Transmission protocol

IPT service

Bandwidth service

Digital Phone

Twisted pair

Centralized

2B+D

Comprehensive

N/A

IP Phone

Ethernet cable

PoE or local power supply

IP

Comprehensive+

Imaginative

Digital phones and IP phones do not have significant differences in appearance, but may have three versions: digital phone, H.323, or SIP.

Transmission distance

Power-off survival

Phone relocation

Extension mobility

A maximum of 1,200 meters

Unsupported

Troublesome

Partly supported

Compatibility

Hardware specification

Self-developed and incompatible

Low hardware configurations (for example, screen and Bluetooth are not supported)

Distance that IP networks can reach

Unsupported

Simple

Supported

High compatibility with basic services

Technology keeps current with industry

16

Topics

Overview

Basic Concepts of Enterprise Voice Systems

Voice System Networks and Reliability

VoIP Concepts and Protocols

Basic Concepts of Video

Basic Concepts of VoIP QoS

VoIP and IP Networks

17

Traditional TDM PBX (Digital SPC)

E1/T1/BRI/SS7/R2/

PRI digital trunk

PSTN

FXO analog trunk

Cables are the main disadvantage for a traditional TDM because of investment costs and maintenance.

Security and reliability of cables are also poor. For example, cables are prone to lightning strikes.

The advantages of analog phones are that power can be supplied in a unified manner, and phones can be bridged.

SPC

Floor and building distribution frame

Twisted pair phone cable

User cable

18

Equipment room

MDF

Multiple twisted pairs phone cable

Analog User Access with IP PBX

PSTN

E1/T1/BRI/SS7/R2/

PRI digital trunk

FXO analog trunk

IP PBX

User cable

 Using Integrated Access

Devices (IADs) to provide access for analog users, IP

PBX eliminates the disadvantage of user cables.

IAD

Twisted pair phone cable

Equipment room

MDF

Multiple twisted pairs phone cable

Floor and building distribution frame

19

IP User Access with IP PBX

E1/T1/BRI/SS7/R2/

PRI digital trunk

PSTN

FXO analog trunk

IP phones can be powered by switches that provide

Power over Ethernet (PoE), or use local power supplies

 IP phones cannot be

bridged

IP PBX

Floor and building switch

20

Switch

IP network

Integrated cabling

Topics

Overview

Basic Concepts of Enterprise Voice Systems

Voice System Networks and Reliability

VoIP Concepts and Protocols

Basic Concepts of Video

Basic Concepts of VoIP QoS

VoIP and IP Networks

21

Main VoIP Standards: H.323 and SIP

H.323 is a general standard developed by the International Telecommunication Union (ITU) for sharing audio, video, and data over data packet (IP) networks. Initially, H.323 was used in multimedia conferences. Later, it was expanded and used by IP phones.

Has typical telecom features with advantages from TDM development to IP for Carrier networks

Provides unified processing and management

SIP is a multimedia signal protocol developed by the Internet Engineering Task Force (IETF).

Simple, modular, good expandability, and closely associated with Internet applications

Pushes the complexity of network devices to the edge of the network

Focuses on building VoIP networks based on the Internet

Common ground between H.323 and SIP:

Provide multimedia services over IP networks

Run on IP networks, use TCP, and UDP sessions to transmit signals; use RTP to transmit voice and video streams

Use existing protocols (such as G.711 and G.729) for encoding and decoding; do not require new encoding/decoding methods

Use a server as an intermediary for establishing sessions

H.323 VoIP network: a gatekeeper provides address translation, bandwidth control, certificate control, and area management functions

SIP network: an agent server processes and sends requests of user agents, directly establishes sessions with other user agents, and calls traditional

PSTN users through a gateway

22

Differences between H.323 and SIP

An important feature of SIP is that it does not define the types of sessions to be established. SIP defines only the method for managing sessions. Based on this flexibility, SIP can be used in diversified applications and services, including interactive games, on-demand music and video applications, and for voice, video, and data conferences.

By design, SIP is a distributed call model, and provides a distributed multicast function. The multicast function not only facilitates conference control, but also simplifies user positioning, group invitation, and saves bandwidth. H.323 does not support multicast.

Advantages of SIP:

Simple, easy to understand: SIP messages are in text format, while H.323 messages are in ASN.1 format

Extensible: many parts of SIP can be customized by users, while H.323 cannot

Expandable: SIP supports multi-domain searches

High efficiency: the process for establishing a SIP call is easier than for H.323

The cost for establishing an audio and video environment is low

Disadvantage of SIP:

Lack of standards

The simpler, the more popular

23

Digitization Basics: PCM Voice Encoding

Pulse Code Modulation (PCM) samples analog signals such as voice or image signals periodically to make them discrete, round, and quantized sample values. Then, sample values are converted to binary code to represent amplitude values of sample pulses.

Encoding process

Sampling

Quantizing

Coding

Traditionally, voice encoding uses an 8 kHz sampling rate, an 8-bit depth to coding quantized values, and uses A-law or µ-law in the coding process to finally obtain 64 kbit/s voice code.

24

Opus

Opus is a lossy audio codec, which was developed by the IETF for real-time voice transmission over networks.

In the competition among lossy audio formats, Advanced Audio Coding (AAC) was once very popular. However, Opus quickly upstaged AAC. In low-bit-rate encoding, Opus outperforms HE AAC. In middle-bit-rate encoding, Opus is comparable to AAC with

30% higher bit rate. In high-bit-rate encoding, Opus is closer to the original voice. Therefore, Opus has broad uses in the future.

6 kbit/s to 510 kbit/s bit rate

8 kHz (narrowband) to 48 kHz (full-band) sampling rate

2.5 ms to 60 ms frame size

Constant Bit Rate (CBR) and Variable Bit Rate (VBR) support

Audio bandwidth from narrowband to full-band

Voice and music support

Monaural and stereo support

Up to 255 channels (frames of multiple data streams)

Dynamically adjustable bit rate, audio bandwidth, and frame size

Good robustness and Packet Loss Compensation (PLC)

Floating point and fixed-point implementation

When NetATE is enabled, packetization time and bit rate are automatically adjusted based on network conditions. This applies only to Opus. Therefore, the bandwidth required by Opus is not fixed.

25

Topics

Overview

Basic Concepts of Enterprise Voice Systems

Voice System Networks and Reliability

VoIP Concepts and Protocols

Basic Concepts of Video

Basic Concepts of VoIP QoS

VoIP and IP Networks

26

International Standards for Video Encoding

Moving Picture Experts Group (MPEG) standards: include MPEG-1, MPEG-2, and MPEG-4 standards developed by the International Organization for Standardization (ISO) and International Electrotechnical

Commission (IEC)

ITU-T standards: include H.261 and H.263 developed by ITU-T for video phones and conferences

H.264/Advanced Video Coding (AVC) (MPEG-4 Part 10) jointly developed by the ISO and ITU-T

27

H.263 (Past)

H.263 is a low-bit-rate video codec developed by the ITU-T for video conferences.

Initially, H.263 was designed to transmit data based on H.324 systems (that is, conducting video conferences or calls over a

PSTN or other networks that are based on circuit switching). Later, it was found that H.263 also can be successfully applied in

H.323 (video conference system based on an RTP/IP network), H.320 (video conference system based on an ISDN), RTSP

(streaming media transmission system), and SIP (video conference system based on the Internet).

H.263 provides better image quality than H.261 (designed for ISDN) in low bit rates. Here are the differences between

H.263 and H.261:

H.263 motion compensation uses half-pixel precision, while H.261 uses full-pixel precision and loop filter.

Some parts of the data stream hierarchy structure are optional in H.263. This allows a lower bit rate or better error correct ion to be configured for H.263.

H.263 contains four negotiable options to improve performance.

H.263 uses unrestricted motion vectors and syntax-based arithmetic encoding.

H.263 uses the same frame prediction method as the P-B frame in MPEG.

H.263 supports five resolutions: in addition to Quarter Common Intermediate Format (QCIF) and Common Intermediate Format

(CIF) supported by H.261, H.263 also supports Sub-Quarter Common Intermediate Format (SQCIF), 4 x Common Intermediate

Format (4CIF), and 16 x Common Intermediate Format (16CIF). The resolution of SQCIF is half that of QCIF, while the resolutions of 4CIF and 16CIF are 4 and 16 times that of CIF, respectively.

28

H.264 (Now)

After H.263, the next-generation video codec developed by the ITU-T (jointly with the MPEG) was H.264, which is also called AVC or MPEG-4 Part 10.

H.264 introduces many new compression technologies such as multiple reference frames, multi-block type, integral transform, and intra-frame prediction, and uses finer sub-pixel motion vectors (1/4 and 1/8) and a next-generation loop filter to improve compression performance and provide a complete system.

Compared with H.263+ and MPEG-4 SP, H.264 saves up to 50% of the bit rate, greatly reducing storage capacity.

H.264 provides better video quality in various resolutions and bit rates.

H.264 adopts a simple and clear design, uses simple syntax description, avoids excess options and configurations, and utilizes existing encoding modules (as many as possible).

H.264 can be easily combined with low-bit-rate codecs such as G.729 for a complete system.

H.264 features low delay and flexibly uses appropriate delay limits for different services.

H.264 enhances error code and packet loss processing to improve the decoder’s error correction.

H.264 provides higher network adaptability, using network infrastructure and syntax to adapt to both IP and mobile networks as well as applications.

29

H.265 High-Efficiency Video Coding (Future)

Huawei holds various core patents built on H.265, and is the dominant player.

H.265 aims to transmit network videos with higher quality using limited bandwidth. Using half the bandwidth originally required, H.265 can provide videos with the same quality. Compared with H.264,

H.265 can reduce video size from 39% to 44%, while ensuring the same video quality.

When the bit rate is reduced by 51% to 74%, H.265 can still provide video quality equal to or even better

 than H.264. Essentially, H.265 provides better Peak Signal to Noise Ratio (PSNR) than expected.

H.265 also supports ultra HD videos such as 4k (4096 x 2160) and 8k (8192 x 4320) videos.

H.263 can transmit SD broadcast digital TV videos (720 x 576 that comply with CCIR601 and CCIR656) at a bandwidth of 2 Mbit/s to 4 Mbit/s. Based on algorithm optimization, H.264 can transmit SD digital images at bandwidth lower than 2 Mbit/s. H.264 HD can transmit 1080p full HD videos at a bandwidth lower than 1.5 Mbit/s.

30

Topics

Overview

Basic Concepts of Enterprise Voice Systems

Voice System Networks and Reliability

VoIP Concepts and Protocols

Basic Concepts of Video

Basic Concepts of VoIP QoS

VoIP and IP Networks

31

Voice Quality Factors Using VoIP

Main factors affecting VoIP voice quality

Now we can see why vendors do not guarantee VoIP voice quality over 3G,

4G, Wi-Fi networks, or the Internet!

Common methods for improving voice quality:

Packet Loss Compensation (PLC)

Dynamic Jitter Buffer (DJB)

Automatic Echo Cancellation (AEC)

Automatic Noise Suppression (ANS)

Automatic Silence Compression (ASC)

Voice Activity Detection (VAD)

Comfort Noise Generation (CNG)

Automatic Gain Control (AGC)

Level

Voice quality evaluation method: Mean Opinion Score (MOS) test

MOS Score

Excellent 5.0

User Experience

Very clear, no distortion, and no delay

Good

Fair

4.0

3.0

Clear, low delay, and a little noise

Not very clear, and obvious delay, noise , and distortion

Poor 2.0

Not very clear, loud noise, intermittent, and serious distortion

Bad 1.0 Silent or absolutely unclear, and very loud noise

32

User Experience with Delay

Delay defined by the ITU in G.114

Range (ms) Description

0

–150

Acceptable to most users and applications

150

–400

Acceptable in certain conditions

> 400 Unacceptable

User experience

Range (ms) Description

0

–100

Not felt by most people

100

–300

Slightly affected

> 300 Obvious feel

Note: Delay refers to end-to-end delay. Considering other factors, such as encoding/decoding and buffering, network delay should be controlled within 200 ms.

33

Packet Loss Concealment (PLC) Algorithm

Missing frame

Restored frame

Packet loss detector

1 or 0

Frame estimator

Frame buffer

4 5 6 8 9

Feature vector stream from network

Frame count

To recognizer

VoIP transmits voice data over an IP network using UDP. On an IP network, packet loss will unavoidably occur. To minimize effects from packet loss, the PLC algorithm can be used to reconstruct missed frames based on the correlation inside voice information, ensuring received voice quality.

If the packet loss rate is high, not all missed frames can be compensated through calculation. However, voice services are not as sensitive to packet loss.

34

Dynamic Jitter Buffer (DJB)

PBX

MG

IP network

C

50

20 ms

B

30

20 ms

A

10

C

50

20 ms

B

30

23 ms

Jitter buffer

A

10

IP users

C

20 ms

50

B

20 ms

30

A

10

RTP timestamp

20 ms frame interval

RTP timestamp

20 ms frame interval

RTP timestamp

20 ms frame interval

A dynamic jitter buffer refers to a certain size buffer allocated by a gateway’s RTP media receiver, where RTP media packets are buffered, sorted, and discarded. The main function of the buffer is to reduce the impact of network jitter on voice service.

When there is no network jitter, the buffer can be disabled; when network jitter is large, the size of the buffer can be increased.

Buffering results in network delay. A larger delay is better to filter jitter. A DJB using an excellent algorithm can find the balance between delay and jitter, and enable good queuing and timely discards to obtain perfect Internet voice quality.

35

Topics

Overview

Basic Concepts of Enterprise Voice Systems

Voice System Networks and Reliability

VoIP Concepts and Protocols

Basic Concepts of Video

Basic Concepts of VoIP QoS

VoIP and IP Networks

36

Power Supply Methods for IP Phones

Independent power module

Customer LAN

Desktop PC switch

This situation illustrates what to do when a customer’s LAN switch is old. The wall-mounted power supply for IP phones must have Uninterruptible Power Supply (UPS) capability. A PoE module can be directly attached to a LAN switch port for use with old devices.

Desktop PC

Any PoE switch that complies with the 802.3af PoE standard or media gateway with a built-in PoE switching port

Mainstream IP phones have PoE capability. PoE enables UPS deployment and LAN switch requirements in a unified manner, which simplifies desktop cabling.

37

Why Don’t H.323 and SIP Packets

Support NAT Traversal?

H.323 and SIP protocol packets write original address information at the application layer.

Network Address Translation (NAT) only converts addresses at the network layer. When the destination end receives a packet, and finds that the address at the application layer (original address) is different than the address at the network layer (address after NAT), the destination end discards the packet.

A Session Border Controller (SBC) functions as the NAT device at the application layer. An SBC is required because it converts addresses at the network layer in addition to the application layer.

38

HUAWEI ENTERPRISE ICT SOLUTIONS A BETTER WAY

Copyright © 2014 Huawei Technologies Co., Ltd. All Rights Reserved.

The information in this document may contain predictive statements including, without limitation, statements regarding the future financial and operating results, future product portfolio, new technology, etc. There are a number of factors that could cause actual results and developments to differ materially from those expressed or implied in the predictive statements.

Therefore, such information is provided for reference purpose only and constitutes neither an offer nor an acceptance. Huawei may change the information at any time without notice.

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