Label Printer
Quick Setup Guide Label Printer QL-800
QL-800
Quick Setup Guide (English)
Printed in China
D00L7R001
Label Printer
QL-800
Quick Setup Guide (English)
Thank you for purchasing the QL-800!
Read the Product Safety Guide first, then read this Quick Setup Guide for the correct
setup procedure. After reading this guide, keep it in a safe place.
NOTE
• The information provided in this document is subject to change without notice.
• Unauthorised duplication or reproduction of any or all content of this document
is prohibited.
Models may vary depending on your country.
For FAQs, Troubleshooting, and to download software and manuals, visit
support.brother.com
To download and install printer drivers, software and manuals, visit our website.
install.brother
For more information on installing the driver and software, see Installing the
Software and Printer Driver to a Computer.
Available Manuals
 Product Safety Guide
This guide provides safety information; read it before you use the printer.
 Quick Setup Guide (this guide)
This guide provides basic information about using the printer along with detailed
troubleshooting tips.
 User’s Guide
This guide is stored in the “Brother Manual” folder that is created on your computer’s
desktop after downloading the installer from install.brother
This guide provides additional information about the printer settings and operations,
troubleshooting tips, and maintenance instructions.
In addition, you can download individual manuals from the Brother Solutions Center.
Visit the Brother Solutions Center at support.brother.com and click Manuals on
your model page to download the other manuals.
Available Applications for Computers
Applications
Features
Computer
P-touch Editor Label creation software for computers. This
Windows
application comes with built-in drawing tools that Mac
allow you to print a wide variety of custom labels in
complex layouts with text of different fonts and
styles, frames, imported images, barcodes and
more.
The P-touch Editor application and printer driver
must be installed. (install.brother) For more
information, see Installing the Software and Printer
Driver to a Computer. See the Software User’s
Guide for guidance on using P-touch Editor.
®/
P-touch Editor Label creation software for computers. With
Windows ®
Lite
P-touch Editor Lite, you do not need to install any
application or printer driver. Printing is possible by
simply connecting a USB cable.
This application allows you to create and print
simple labels with text, frames and images.
Connection
Reference
USB
See 7. Printing
Using a
Computer
(P-touch Editor).
USB
See 8. Printing
Using a
Computer
(P-touch Editor
Lite).
Available Applications for Mobile Devices
Applications
Brother
iPrint&Label
Feature
Mobile Device Connection
Create and print labels using templates on a
Android™
smartphone, tablet or other mobile device directly to device
your printer.
For more information, see the User’s Guide.
USB
Reference
See 9.
Printing Using
a Mobile
Device.
1. Unpacking the Printer
2. Parts Description
Check that the package contains the following before using the printer.
If any item is missing or damaged, contact your Brother dealer.
 Front
Product Safety Guide
Roll Spool Arms
DK Roll Cover
Label Output Slot
USB Cable
Quick Setup Guide
Protective
Sheet
Control Panel Buttons
AC Power Cord
(The plug may
differ by country.)
Roll Spool Guides
Control Panel Buttons
DK Label & Tape Guide
Editor Lite LED
Label Printer
Status LED
Cleaning Sheet
Warranty Card
DK Roll (starter roll)
Feed Button
NOTE
The Brother QL-800 includes the following two starter rolls:
• One starter roll of DK Die-cut Standard Address Labels (100 labels)
• One starter roll of DK Continuous Length Black/Red on White Tape (6.2 cm × 500 cm)
For more information about how to use the Cleaning Sheet, see the User’s Guide.
Cutter Button
Editor Lite Button
Power Button
 Rear
USB Port
Power Cord Slot
3. Setting the DK Roll
1
Make sure that the printer is
turned off. Hold the printer by
the front, and firmly lift the
DK Roll Compartment Cover
to open it. Pull out the protective
sheet in the Label Outlet Slot.
3. Setting the DK Roll (cont)
4
Protective
Sheet
Close the DK Roll Compartment Cover.
When you press the Power ( ) Button to turn
the printer on, the end of the DK Roll aligns
automatically.
IMPORTANT
• Do not throw away the protective sheet.
• When the printer is not in use, lift the DK Roll Compartment Cover and remove
any DK Rolls from inside the printer. Then insert the protective sheet into the
Label Output Slot for the printer to maintain good printing quality.
2
After removing the protective
material, place the DK Roll into
the Roll Spool Guides.
• Make sure that the Roll Spool Arms
are inserted firmly in the Roll Spool
Guides.
• Make sure the stabiliser 1 slide into
the notch of the printer.
3
Thread the DK Roll through the
printer.
• Align the edge of the DK Roll with the
upright edge of the Label Output Slot.
• Insert the first label into the slot inside
the compartment.
• Push the labels through the Label
Output Slot until the end reaches
the mark, as shown.
1
IMPORTANT
• Do not leave the printed labels in the printer. Doing so will cause the labels to jam.
• When not in use, close the DK Roll Compartment Cover to prevent dust and
debris from gathering in the printer.
4. Connect the Power Supply
Connect the AC Power Cord to the printer and then plug the AC Power Cord into an
electrical socket.
6. LED Indications
The Label Printer’s LED indicates the printer’s status.
Status LED
Not lit
Steady green light
Condition
Power Off.
Power On.
Feeding Mode.
Printing Mode.
Cutting Mode.
Cleaning Mode.
5. Turning Power On/Off
On: Press the Power ( ) Button to turn the printer on. The Status LED lights in green.
Off: Press and hold the Power ( ) Button again to turn the printer off. The Status LED
may light in orange until the power is off.
IMPORTANT
When turning the printer off, do not remove the AC Power Cord until the orange
Status LED turns off.
Flashing green light
If the green light flashes at 0.5 second intervals, one of the following has
occurred:
• Print preparation mode
• Receiving data from the computer
• Transferring data
Steady orange light
The DK Roll Compartment Cover is open. Close the DK Roll Compartment
Cover correctly.
Label resetting mode is on or the Cutter Button was pressed while resetting.
For more information on resetting the printer, see the User’s Guide.
Flashing orange light If the orange light flashes at 0.5 second intervals:
• The Label Printer is in cooling mode
Steady red light
The Label Printer is booting.
Flashing red light
If the red light flashes at 1 second intervals, one of the following errors has
occurred:
• End of DK Roll
• Feed error
• The DK Roll Compartment Cover was opened while the Label Printer was in use
If the red light flashes rapidly *, there is a system error.
If the red light flashes at one second off, rapidly * on, rapidly * off, rapidly * on,
one of the following errors has occurred:
• Cutter error
* “Rapidly” means 0.3 second intervals.
7. Printing Using a Computer (P-touch Editor)
Installing the Software and Printer Driver to a Computer
To print from your Windows ® computer or Mac, install the printer driver,
P-touch Editor and other applications.
For Windows ®:
Printer Driver, P-touch Editor, P-touch Address Book, P-touch Update Software,
Printer Setting Tool and P-touch Library
For Mac:
Printer Driver, P-touch Editor, P-touch Update Software and Printer Setting Tool
IMPORTANT
When printing with P-touch Editor, press and hold down the Editor Lite Button until
the green Editor Lite LED turns off.
1
Visit our website (install.brother) and download the installer for
the latest software and manuals.
2
Double-click the downloaded.exe file and follow the on-screen
instructions to proceed with the installation.
3
Close the dialog box when the installation is complete.
Connecting the Printer to a Computer
You can connect the printer to a Windows ® computer or Mac using a USB cable.
For more information, see the User’s Guide.
1
Connect the printer end of the USB cable to the USB Port on the back
of the printer.
2
Connect the other end of the USB cable to the USB port on the
computer.
3
Turn the printer on.
7. Printing Using a Computer (P-touch Editor) (cont)
NOTE
• For more information and instructions on how to use P-touch Editor, see the
User’s Guide.
• For more information and instructions on using a two-tone print roll through
P-touch Editor, see the User’s Guide.
8. Printing Using a Computer (P-touch Editor Lite)
1
Turn on the printer, then press and hold down the Editor Lite Button
until the green Editor Lite LED lights up.
Editor Lite LED
NOTE
• If you do not see the dialog box, it may be hidden behind an open software program
window. Minimise all windows to show the dialog box.
• It will take longer than usual to start P-touch Editor Lite when connecting the printer
to your computer for the first time. If the software does not start automatically when
you connect the printer, you may launch it from [My Computer]. Start P-touch Editor
Lite by double-clicking PTLITE10.EXE.
 When using Windows Vista ®
Editor Lite Button
NOTE
Editor Lite is set as the default mode.
2
8. Printing Using a Computer (P-touch Editor Lite) (cont)
Connect the USB cable to your computer.
When connecting the device for the first time, perform the scan and then select the
[Always do this for software and games] check box on the dialog box displayed
when the scan completes. P-touch Editor Lite will start automatically the next time
you connect the QL-800.
4
P-touch Editor Lite starts.
NOTE
If you are connecting the printer via a USB hub, it may not be detected correctly.
3
After the USB cable is connected, a dialog box appears on the
computer screen.
(The following screens may differ depending on your operating
system, but the operating procedures are same.)
Windows Vista ®
Click P-touch Editor Lite.
Windows ® 7 / 8 / 8.1 / 10
Click Open folder to view files.
Double-click PTLITE10.
IMPORTANT
Do not turn off the power or disconnect the printer while using P-touch Editor Lite.
 When using Macintosh
P-touch Editor Lite is not available for Macintosh. The [QL-800] icon is displayed
when the printer is connected to a Mac in the Editor Lite mode. Open [QL-800] from
the desktop, and then execute [Start Here Mac]. If P-touch Editor 5.1 and the driver
are not installed, a notification is displayed. Install them, and use P-touch Editor 5.1.
9. Printing Using a Mobile Device
9. Printing Using a Mobile Device (cont)
Installing Applications for Use with Mobile Devices
Printing from a Mobile Device
You can either use your printer as a standalone printer or connect it to a mobile
device. To create and print labels directly from your mobile device, install the
Brother mobile applications, and then connect your printer to your mobile device
with the USB cable for your Android mobile at hand. The following Brother
applications can be downloaded free-of-charge from Google Play™:
• Brother iPrint&Label
1
Start the application (Brother iPrint&Label) on your mobile device.
NOTE
Make sure that the printer is connected to your mobile device.
See Installing Applications for Use with Mobile Devices.
2
Select a label template or design.
NOTE
• You can also select a label or image you designed previously, and print it.
3
Tap [Print] in the application menu.
Main Specifications
Troubleshooting
 Product specifications
Items
Specifications
Printing method
Direct thermal printing via thermal head
Interface
USB
Size (W x H x D)
Approx. 125 mm x 142 mm x 213 mm
Weight
Approx. 1.15 kg (without DK Rolls)
 Operating environment
Item
You can correct most problems yourself. For more tips, go to your model’s FAQs &
Troubleshooting page on the Brother Solutions Center at support.brother.com
 Potential types of problems
Problem
The Status LED is not lit.
The printer does not print, or a
printing error is received.
Specifications
Operating temperature
10°C to 35°C
Operating humidity
20% to 80% (Maximum wet-bulb temperature 27°C)
•
•
•
•
•
•
•
Solution
Is the AC Power Cord inserted correctly?
Check that the AC Power Cord is inserted. If it is inserted
correctly, try plugging it into another electrical socket.
Is the cable loose?
Check that the cable is connected securely.
Is the DK Roll installed correctly?
If not, remove the DK Roll and reinstall it.
Is there enough roll remaining?
Check that there is enough roll remaining.
Is the DK Roll Compartment Cover open?
Check that the DK Roll Compartment Cover is closed.
Has a print error or transmission error occurred?
Turn the printer off and then turn it on again. If there is still a
problem, contact your Brother dealer.
If the printer is connected via a USB hub, try connecting it directly
to the computer. If not, try connecting it to another USB port.
A data transmission error appears
on the computer.
• Is the correct port chosen?
Check that the correct port is chosen from the [Print to the
following port] list in the [Printer Properties] dialog box.
• Is the printer in cooling mode (the Status LED is flashing in
orange)?
Wait until the Status LED stops flashing and then try printing
again.
Labels are jammed in the cutter.
The label is not ejected correctly
after printing.
• Contact Brother customer service.
• Check that Label Output Slot is not blocked.
• Check that the DK Roll is set correctly by removing the DK Roll
and reinstalling it.
• Ensure that the DK Roll Compartment Cover is closed correctly.
Cutter error.
• If a cutter error occurs, keep the DK Roll Compartment Cover
closed and press the Power ( ) Button. The cutter moves
back to the normal position and turns the printer OFF
automatically. After the printer is OFF, check the Label Output
Slot and remove the paper jam.
There are three ways to restart. Do any of the following:
• Turn off the printer and then turn it back on.
• Disconnect and then reconnect the USB cable while the printer
is on.
• Launch P-touch Editor Lite from [My Computer].
After exiting P-touch Editor Lite,
how do I restart the program while
the printer is still on?
Software Development Kit
A software development kit (SDK) is available. Visit the Brother Developer Center
(brother.com/product/dev).
The b-PAC SDK and the SDKs for mobile devices (Android, iPhone, and iPad) can be
downloaded. (The SDKs that can be downloaded are subject to change without notice.)