for the nbn network
Fibre to the Node (FTTN)
Connecting your
home or business
to the nbn network
Setting up
your equipment
When you contacted your phone or internet
provider to switch to the nbn™ network, they should
have arranged a time for your home or business to
be connected to the nbn™ network.
They should have also provided instructions on
how to set up your equipment so that, on your
scheduled connection day, you should be all set
to start enjoying services over the nbn™ network.
Your connection will be
delivered over Fibre to the
Node (FTTN) using VDSL2
FTTN is used when the existing
copper network makes the
final part of the nbn™ network
connection from a nearby node
to your premises. VDSL2 is the
technology nbn is utilising to
deliver broadband over the
copper network.
To prepare for your service over the new nbn™ network being switched
on in your area, simply set up your VDSL2 compatible modem using the
instructions given by your service provider. This modem should have
been supplied by your service provider or, if you already have a modem,
it must be VDSL2 compatible for it to work over the nbn™ network.
Where should my modem
go inside my premises?
Your new modem will
connect to your existing
telephone wall socket, so
you’ll need to find a place
close to this.
Do I require an
appointment with
a technician?
Your service provider will
advise you based on your
Please note
• If you have not received or do not
have a VDSL2 compatible modem
before your connection date,
contact your service provider.
• If you have ordered a phone
service, your phone will need to
be plugged into the modem.
Standard setup
wall socket
Telephone cable
Telephone cable
wall socket
Power lead
VDSL2 modem
Ethernet cable
Fibre optic
Copper network
Note: Your closest node may be located further from your premises than shown.
Preparing for the nbn™ network
© 2016 nbn co limited
Frequently asked
Will there be any interruption to my
phone and internet service during
the installation?
On the day of connection, there is likely to
be an interruption to your phone and
internet service as your service is transferred.
Your service provider should be able to
advise you further based on your individual
circumstances. If, after you’re connected, you
find your service isn’t working, contact your
service provider for assistance.
Will nbn be providing me with
For FTTN connections nbn does not typically
provide any equipment for your home or
business, and do not need to come to your
home to install equipment. It is the role of
your service provider to ensure you have a
compatible VDSL2 modem.
Preparing for the nbn™ network
Do I need to install any cables and
Can I run everything on a wireless
(Wi-Fi) network?
If you are switching from an existing
broadband service, you are unlikely to need
any additional cabling. However, you may
find you prefer to have wired connections
for things like internet TV or your desktop
computer. If so, you can arrange for a
Once your VDSL2 modem is connected
to the nbn™ network you can run most
devices over a Wi-Fi network, but if you
find Wi-Fi limiting, try connecting via an
Ethernet cable or speak to your service
provider who can let you know about
registered cabler to install additional
network points.
other available options.
Can I use more than one telephone
wall socket in my home?
This will depend on your individual
circumstances, so you should speak to your
service provider. As the modem will connect
to just one of your existing telephone wall
sockets, and your phone into the back of the
modem, you may need additional cabling
installed by a certified cabler to connect the
phone to other wall sockets.
What will happen to my services in
a power blackout?
Devices connected over the nbn™ network
will not work during a power blackout.
Consider having an alternative form of
communication handy (such as a charged
mobile phone). If you have a safety-critical
device (e.g. a medical alarm, monitored
fire alarm or lift emergency phone),
speak to your device provider about
alternative solutions.
If your service is not working
as you’d expect:
• Ask your service provider about
what speed plans are available
to you. If your family are using
multiple devices at the same time,
a higher speed plan may give you
a better experience.
• Wi-Fi may be susceptible to
interferences; consider connecting
your devices such as your smart
TV and computer via an Ethernet
cable instead. Speak to your
service provider for advice.
If your service stops working
after connection:
• Contact your service provider.
© 2016 nbn co limited
Other devices that may be
affected by the nbn network
Connecting the nbn™ network may affect other devices in your home or
business.* Speak to your device providers to find out whether your existing
devices will work over the nbn™ network.
Phone services over the nbn™ network
If you have ordered phone services, they
will be delivered via Voice over Internet
Protocol (VoIP). Speak to your provider
about how your new VoIP phone service
will be connected and if any additional
wiring or cabling is required.
To organise in-home wiring changes:
Call your service provider and ask:
Monitored medical alarm/
auto-dialler or emergency
call button
Before connecting to the
nbn™ network, contact your
medical alarm provider and
ask whether your monitored
medical alarm/auto-dialler or
emergency call button will
work over the nbn™ network.
It is also important that you
register your device online at
or call 1800 687 626. This
will help us identify homes
or businesses where support
may be needed to avoid a
break in service.
Telephone devices
Your current phone should
work over an nbn™ fixed line
service unless it is a rotary dial
or pulse dial based phone.
Your phone may need a
converter or a new cable if
it has an old connector plug.
Your phone provider will be
able to confirm this.
Preparing for the nbn™ network
Security alarms
Fire indicator panels
Call your security alarm
provider to find out if your
device will work over the
nbn™ network. If necessary,
they can advise you on
what alternate solutions
are available.
If you have a fire indicator
panel in your building, please
register it with nbn and call
your fire indicator panel
provider to find out if it will
work over the nbn™ network
before switching. This will
help minimise any break in
service when the existing
network is switched off.
Register online at
or call 1800 687 626.
EFTPOS terminal
Call your EFTPOS provider
to find out if your device will
work over the nbn™ network.
Your device provider (such as
the bank that provides your
EFTPOS equipment) can
advise whether your terminal
will work over the nbn™
network and, if necessary,
what alternate solutions
are available.
Fax machine and
TTY devices
Please check with your
phone provider that fax
transmissions and TTY
devices are supported on
their phone service over the
nbn™ network.
•If they can arrange in-home wiring or
cabling changes; and
•What the cost will be.
Contact a registered cabler about
connecting your telephone wall sockets
to your landline phone service over the
nbn™ network (search online for ‘telephones
& systems – installation & maintenance’).
Priority Assistance
For information on Priority
Assistance services:
• Call a phone or internet
provider; and
• Tell them you have a
Priority Assistance service
and that you need a
connection over
the nbn™ network.
*Services provided over the nbn™ network will be replacing phone and internet services provided over most of the existing landline networks, including copper and
the majority of HFC networks within the fixed line footprint. Services provided over existing fibre networks (including in-building, health and education networks) and
some special and business services may not be affected. To find out if your services will be affected, please contact your current phone or internet provider. The switch
off date is subject to change. For more information, visit or call 1800 687 626.
© 2016 nbn co limited
Your connection
Connection date
I have been informed of my connection date and have
confirmed with my service provider whether I need to
be home for the appointment.
I have received a new modem from my phone and
internet provider or have checked that my modem
is VDSL2 compatible.
Equipment check
I have checked with my device and service providers
that any devices I rely on, such as medical and
security alarms, will work over the nbn™ network.
For help
& support
Contact your service provider
or visit
Copyright: This document is subject to copyright and must not be used except as permitted below or under the Copyright Act 1968 (CTH). You must not
reproduce or publish this document in whole or in part for commercial gain without prior written consent of nbn co limited. You may reproduce or publish
this document in whole or in part for educational or non-commercial purposes.
Disclaimer: This document provides general information about the technical requirements for connecting to the nbn™ network and is correct as at June 2016.
Technical connection requirements may change due to factors such as legislative and regulatory requirements as well as advances in technologies.
For any queries about your particular circumstances or requirements, please consult your phone and internet provider or other equipment supplier.
© 2016 nbn co ltd. ‘nbn’, ‘bring it on’, ‘Sky Muster’ and the Aurora device are trade marks of nbn co ltd | ABN 86 136 533 741.1630136_N_B_2
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