Alternative Windows
Leaded Glass
Window & Door Frames
Brass Furniture
Conservatory & Porch Roofs
Open Out Window
Tilt and Turn Window
Reversible Windows
Vertically Sliding Window
Aluminium Windows
Glass Scratches
PVC-u Profiles
Hardware Fittings
Silicone Seals
Bi-Fold Doors
Standard Friction Hinge
Egress Easy Clean Hinge
Side Hung Restrictor
Security Locks
Causes & cures
Residential Doors
Tilt/Slide Patio Doors
In-Line Patio Door
Bi-Fold Doors
Sash Friction Hinges
GGF Guide to Viewing Glass
Page 2
Your technically advanced windows,
doors and conservatories from
Alternative Windows will give you
many years of trouble-free, low
maintenance service.
However, a few simple items of regular
maintenance will prolong the life of
many of the components and will avoid
invalidation of the guarantee.
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Page 3
External grime should be removed with
a solution of soap and water including
laminated glass and Georgian-barred
Any household glass cleaner may be
used with a soft cloth.
NOTE: The glass used in most
double glazed units, is easily
scratched and it is therefore
recommended that hand jewellery
is removed prior to cleaning.
Leaded Glass
Take care when cleaning leaded lights
as excessive pressure can dislodge the
lead from the glass surface.
Warm soapy water moderately applied
with a cloth, will prove an adequate
cleaning method.
NOTE: Externally exposed lead will
oxidize; this is a natural phenomenon
and cannot be avoided.
Window & Door
Wash frames with soap and water
solution at least:Every three months in areas of heavy
Every six months in rural areas If
required clean with a non-abrasive
proprietary cleaner, suitable for either
plastics, aluminium or timber, using a soft
cloth. In the event of unusually heavy
staining, advice should be sought from
Alternative Windows.
Page 4
NOTE: Avoid all solvent based or
abrasive cleaners. Take care not to
disturb silicone pointing sealants.
Conservatory &
Porch Roofs
Clear gutters of leaves and debris, to
avoid overflow of rainwater and ensure
unobstructed drainage. Wash roof
panels with a soap and water solution
at least every four months to remove
grime and atmospheric deposits.
NOTE: Do not walk on conservatory
roofs. Avoid all solvent based or
abrasive cleaners. Take care not to
disturb silicone sealants.
Brass Furniture
Brass furniture is fully protected with
lacquer. Through normal wear and
tear, this lacquer may peel or become
cannot accept responsibility for
this natural occurrence.
To refurbish brass work, carry out the
following procedure:
Protect the PVC-u surfaces from
chemicals etc, by masking off an area
around each piece of brass work, or
removing the item to be refurbished.
Removed old lacquer with nail polish
remover or paint stripper.
Clean and polish with a proprietary
brass polish.
Carefully re-lacquer with a good quality
PVC-u Profiles
Bi-fold Doors
PVC-u requires no maintenance other
than cleaning. In the event of damage,
seek advice from Alternative
Periodically and where accessible, clear
drainage holes which can be seen
when you open the windows and
Your bi-fold door system contains
mechanical moving parts that will need to
be lubricated bi–annually.These include:
hinges, multipoint lock and handles.
Lubricate using light oil or spray oil and
wipe away any excess with a nonabrasive cloth once you have finished.
The running system in your bi-fold door
system is maintenance- free.
“TPE”gaskets – use a light soapy
solution and a non-abrasive cloth. DO
NOT USE solvent based cleaning
products on the gaskets. It is
recommended that silicon spray is
applied to the gaskets annually.
If the gaskets are broken or damaged and
draughts are felt around the unit, ensure
prompt replacement by contacting your
Hardware Fittings
Oil or light grease should be applied to
mechanisms and keeps once a year. A
thin film applied to stays will enhance
their corrosion resistance. Residential
door hinges require no lubrication.
Vertical slider spring balances are preIubricated and should require no
Glass Scratches
If scratches occur, most can be removed
with jewellers rouge available from your
local glass supplier, or an equivalent
rubbing compound. Alternatively, seek
professional advice.
Replacement of sealed units should be
carried out by professionals in accordance
with BS6262, the units complying with
Tracks – use a small brush to loosen
any debris from the track. Using a
suitable vacuum cleaner with a thin
nozzle cleaning attachment.
Vacuum up the debris in the track. (This
should be carried out on a weekly basis)
DO NOT allow debris to build in the track
as this will effect the operation of the
During high winds, ensure that doors
are kept closed to avoid structural
Silicone Seals
NOTE: Some discolouration of the
silicone pointing sealant is natural
occurrence and cannot be avoided.
Generally, there is no maintenance
required for window and door handles.
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Page 5
Anti-pry hinge bolt
Bi-directional roller
lock and keep
Easy-clean friction
Key-locking handle
for additional
Dual shoot bolts for
increased security
Low-line internal glazing
bead for improved
security and visibility
Easy-clean friction
Prevention is better than cure and your
double glazed windows and doors have
been designed with security features to
protect your home against intrusion.
A number of sensible precautions are to
be recommended to take full advantage
of the security features.
Never leave a window open when your
home is unattended.
Accessible windows should not be left
in the night vent position when the house
is unoccupied.
Page 6
Bi-directional roller
lock for increased
For added protection, lock all windows
in the close position and remove the
To provide adequate means of escape
in the event of any emergency, we
recommend that keys are located
adjacent to windows, but out of external
When leaving the house unattended,
or at night, ensure door handles are fully
lifted and that the keys are turned.
Hoppe Atlanta 92PZ Security
Door Handle.
Replacement uPVC security door
handles approved by the Police!
Provides anti snapping protection.
Sprung handle pair, non-handed.
Single spindle lock (8mm).
Suits a door thickness of 44mm,
60 or 70mm.
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page 7
Operating Instructions
Open-out Window
This window may opened outward, with
its friction hinges holding it in the desired
The keeps have secondary slots, which
when engaged provide a Night Vent
position. This allows the window to be
locked whilst only slightly open to provide
Turn the key or depress the button to
unlock handle.
Rotate the handle to disengage
locking mechanism and open by
pushing outward.
The keeps have two slots, the first of
which when engaged provides the
closed position and the second the Night
Vent position.
Tilt & Turn Window
The term Tilt before Turn refers to the sequence of operation of the window.
These inward opening windows are
capable of two modes of operation.
Tilt mode for ventilation
Tilt or Turn. The operation sequence
commences with the window in the
Closed position handle downward.
If a locking handle has been fitted, turn
key to unlock
To select Tilt rotate the handle through
90° from vertically downward to horizontal
and pull the window inward. The window
tilts inward to allow ventilation
To select Turn from the Tilt mode,
close the window and rotate the handle
from its horizontal position to vertically
upwards and pull the windows inward
To select Turn from the Closed
position rotate the handle through 180
degrees vertically downward to vertically
upwards and pull the window inward
NOTE: The window must always be
fully shut before changing the handle
The switch barrier projecting from the
locking mechanism, adjacent to the
handle, is a safety device which ensures
that only one mode, Tilt or Turn, can be
selected at anyone time. Avoid pressing
the switch barrier as this action could
result in the window disengaging from its
Turn mode for cleaning and
emergency exits
To operate the window, the handle is
placed in one of three positions, Closed
Page 8
NOTE: Do not try to open the window
when the handle is between these
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Operating Instructions
Reversible Window
Vertical Sliding
Turn the key or depress the button to
unlock handle.
Rotate the handle to disengage
locking mechanism and open by
pushing outward.
The window will only open slightly to a
restricted position.
Disengage restricted hinge which is
fitted on either one or the other side of
sash by fully pressing hinge button to
release the sash, ensuring that the button
is constantly pressed during the
To reverse window, push bottom of
window out as far as possible.
CAUTION: Do not overstretch or
overreach under any circumstances.
Release the catches fitted on top of
the lower sash allowing operation of
both top and bottom sashes.
To continue action, grip top of sash
evenly and pull down.
After pulling down of sash ensure that
the restrictor engages with one click.
(Approx. 50mm or 2”)
To close window depress button on
restrictor and push sash in opposite
direction until the restrictor re-engages.
Depress button on restrictor and pull
window shut ensuring that the handle is
placed back into the lock position.
NOTE: There are three restricted
positions that are used during the
operation of this window.
Unlock the window, raise the lower sash.
Release the spring loaded catches
located at either end of bottom sash top
rail and tilt the window gently inward.
Lower the top sash to a convenient
position, release the catches and tilt it
gently in to rest on the bottom sash.
When complete reverse the
procedure making sure that the spring
loaded catches have properly reengaged.
NOTE: The tilt to clean facility may not
be available on certain types and sizes
of sash for safety reasons.
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Page 9
Operating Instructions
Residential Doors
Doors are fitted with lever/lever handles
and the standard locking system
comprises two rollers (sash
compression), two mushroom cams, a
latch and centre dead bolt.
The lock mechanism is engaged by
lifting the handle.
Close the door and the latch engages
Lift handle until you feel resistance,then
continue action to overcome the
resistance to engage the lock
mechanism once engaged release the
Turn the key anti-clockwise to fully lock
NOTE: key will not turn lift handle or
pad to maximum position and then
turn key.
Turn the key clockwise
Press handle down to disengage the
lock mechanism and open the door.
Tilt & Slide Patio
This versatile inward opening door can
be Closed, placed in the Tilt mode for
ventilation, or in the Slide mode to clear
the doorway for access.
To operate, the handle is placed in one
of three positions, Closed, Tilt or Slide.
Move handle 180 degrees to vertically
up. (top of the door will tilt inwards)
The Tilt mode may be selected and
locked to provide secure ventilation.
Move handle 90° to horizontally up.
pull on handle to eject doorway.) Slide
door on track to clear access.
Closing the door is the reverse
operation, except that the bottom of the
door automatically re-engages itself at
the bottom.
NOTE: The window must always be fully shut
before changing the handle position Only
one mode can be selected at anyone time.
Do not try to open the door when the handle
is between these positions.
Page 10
Operating Instructions
In-line Patio Door
Once unlocked the opening leaf simply
moves from side to side.
Turn the key two full turns clockwise to
lock and two full turns anti-clockwise to
Lift the lever on the handle and turn the
key set above it one turn.
To unlock, reverse procedure.
Sash Friction
Standard Friction
Adjustment instruction (all hinges) Screw (situated within the plastic
The friction shoe should be adjusted to
give the required degree of resistance.
Anti-clockwise decreases resistance.
Care should be taken not to over or
under tighten.
Egress Easy Clean
To move the sash into the easy clean
position, open the window fully to 90°
which releases the top and bottom
catches automatically.
Gently slide the sash along the track
Follow the reverse procedure to close
the window and reset the hinge.
The friction shoe should be adjusted
to give the required degree of resistance
(Care should be taken not to over under
Side Hung Restrictor
Window System
This window is fitted with Defender
Restricted Friction Hinges with restricted
opening for safety.
CAUTION: When moving the window
grasp frame, do NOT put force on the
To fully open the window, firstly draw
the window slightly towards you then
depress the lever and push the window
open to release the restrictor mechanism.
To reset the restrictor depress the
lever, pull the window in and the
mechanism will auto-relocate.
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Page 11
Operating Instructions
Bi-fold Doors
to start the folding operation.
At the hinge side of the lead door,
guide the doors along the track system
until they are fully open.
(Repeat steps 2 and 3 as necessary if
you have more than 3 doors in one
Guide the lead door at the hinge side
along the track.
To ensure years of trouble free use from
your bi-fold doors it is recommended
that you read and fully understand the
operating instructions as follows:-
Insert the key into the lead door and
turn anti clockwise through 360° to release
the deadbolt in the multipoint lock.
Operate the door handle in a downward
motion to release the multipoint locking
system and door latch.
Open the lead door fully through 180° and
ensure that the magnetic door stays are
holding the door fully open.
(This will help the doors glide more easily)
Release the shoot bolts on the
slave doors by turning the shoot bolt
lever through 90° and leave in this
Push the doors away from you (if the
doors open out of the room) or pull the
doors towards you (if the doors open into
the room)
Page 12
(Do not use the lead door handle to drag
the doors along the track as it will cause
the doors to operate in an accordion type
motion and restrict the effectiveness of the
running gear).
Keep the lead door located on the
magnetic door stays.
Use the“D”– handle above the shoot
bolt lever to pull the doors closed.
Turn the shoot bolt lever in a
downward motion through 90° to
locate the shoot bolts into the track.
(Do not use the shoot bolt lever to pull the
doors closed. No warranty claim will be
accepted in respect of this)
Use the lead door handle pull the
door closed until it latches then lift the
handle upwards to engage the
multipoint lock and turn the key
clockwise through 360° to engage the
deadbolt in the
multi-point lock.
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Operating Instructions
Aluminium Windows
Open-out Windows
To operate an open-out window, unlock
with key and depress button. Turn the
handle through 90° to disengage the
locking mechanism and open the
window by pushing outwards.
Tilt and Turn windows
Tilt and turn windows have two modes
of operation: a tilt mode for ventilation
and a turn mode for cleaning or
emergency exit use.
Locking is by a number of cams
(espagnolettes) located on a sliding
mechanism around the perimeter of a
window vent. When the window is shut,
with the handle in the closed position, the
cams are engaged in keeps fitted around
the window frame.
Note that these windows can be
supplied in either tilt-before-turn or turnbefore-tilt mode. If you are in any doubt
as to the sequence of operation, please
contact your universal installer.
The handle of a tilt-before-turn window
can be placed in three positions:
Page 13
The window must always be fully shut
before changing the handle position,
In the closed position, the handle points
vertically downwards.
To TILT the window, turn the handle
through 90° until it is horizontal then pull
the window inwards. The base of the
window remains hinged to the frame
whilst the top tilts inwards for ventilation.
To TURN the window from the TILT
position, close the window and turn
the handle 90° to the vertically upward
position and pull the window inwards. The
side remains hinged to the frame whilst
the window can be opened inwards to
any required position.
Where flues have been blocked off, wall
vents are most helpful.
Vent holes below gas fires help to
facilitate ventilation.
Open windows for short periods each
day to allow air-exchangers.
The prime cause for condensation in the
bedroom is not allowing for the night-time
drop in outside temperature.
Extend the central heating programme
or other heating system according.
Ventilate by opening the windows at
least once a day to allow air-change.
Condensation is moisture-laden air
converted into water. The atmosphere in
which we live is generally invisible. The
warmer the air is the more moisture it can
hold, when its limit is reached and the
warm air makes contact with a cold nonabsorbent surface, it becomes chilled and
sheds the surplus moisture in the form of
water droplets, usually on glass surface.
Living Room
Stop moisture finding its way into the
rest of the house, keep the door closed
during and after bathing.
Ventilate by opening the window for a
few minutes.
Close door ways into the remainder of
the house and keep a window open.
Extractor fans etc, can help.
Allow the room’s warmth to reach
windows by positioning the curtains
approximately 150mm from the
Where possible, avoid glazed
or non-absorbent wall coating.
Page 14
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Alternatives Guide to Viewing Glas
Double glazing provides a
high standard of vision. The
following is a guide to the
quality that can be
Transparent glassused in the
manufacture of insulating glass is identical to
that used traditionally for single glass and will,
therefore, have a similar level of quality.
How to do a professional
Stand in the room no less than 2 metres
away from the panes and look directly
through them. For toughened, laminated or
coated glasses, stand no less than 3 metres
away. Do so in natural daylight, but not
looking directly towards the sun and with no
visible moisture on the surface of the glass.
Where it is not possible to stand at the
required distance, then stand as far away as
you can from the panes.
Exclude from the check the 50mm wide band
around the edge of the glass.
What to expect
Flat transparent glass, including laminated
or toughened (tempered) or coated glass
is acceptable if the following are neither
obtrusive nor bunched:
• bubbles or blisters
• hairlines or blobs
• fine scratches under 25mm long
• minute particles
The obtrusiveness of blemishes is judged by
looking through the glass, not at it, under
natural light. It must be understood that the
glass used in double glazing is not ground
optically flat, and so as a consequence,
blemishes are a possibility.
patterns do not indicate a change in physical
Laminated glass may have a few more
blemishes due to it being made of
several layers.
As a legal requirement, glass intended for use
as a safety glass must display a permanent
safety mark which is applied before installation,
but remains visible after installation. The mark
must comply with the requirements of the
British Standard BS6206 Specification for
Impact Performance Requirements for Flat
Safety Glass and Safety Plastics for Use in
Buildings, or it’s successor.
Double reflection
This occurs in certain light conditions. It is
caused by multiple surface reflections in
double glazing which may vary from pane to
Brewster’s Fringes - the rainbow effect
Small transitory rainbow effects are sometimes
produced by the glass deflecting light. Their
appearance is due to high quality flat glass
sheets being placed parallel to each other.
Patterned glass
The above does not apply to patterned glass
as its manufacturing process is different.
Special glasses
Toughened glass may show visual distortions
which are accentuated by reflections in
double glazing. Such surface colourations
Page 15
Issued to: . .
Date: . .
Address: . .
Contract No:.
Post Code: . .
.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . .on
. . .behalf
. . . . of Alternative Windows Ltd
We hereby guarantee all windows, doors and conservatories supplied and
installed by Alternative Windows Limited, subject to the terms and conditions
stated and in accordance with the following schedule:
PVCu Frame material - white
10 Years from date of supply
10 Years from date of
PVCu Frame material supply 10 Years from date
woodgrain Workmanship
of supply 5 Years from
Double-glazed sealed
date of supply 1 Year from
unit Hardware
date of supply
Terms and Conditions
This guarantee is valid only if all goods and services have been paid for.
We reserve the right to repair or replace defective goods.
This guarantee does not cover claims caused by misuse, abuse, lack of maintenance, or
fair wear and tear.
Minor adjustments and cosmetic defects are excluded from this guarantee. Faulty
components will be replaced on a supply only basis where such items can be
reasonably fitted.
Alternative Windows Limited will not be held liable for consequential loss or damages.
Where our suppliers permit us to transfer their guarantees to our customers, such
guarantees are hereby transferred at the prevailing cost.
All claims on warranty must be via Alternative Windows Limited.
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