Access Key Eureka Skydeck General Visit Updated July 2017 Riverside Quay, Southbank, Melbourne, Victoria Australia Phone 61 3 9693 8810 Guidelines Thank you for choosing to use an Access Key for Eureka Skydeck. For your Access Key to be successful we recommend you follow these guidelines: Access Keys preferably to be attained two weeks in advance of visit. Access Keys to be read calmly and confidently in an environment free of distractions. An adult/carer or professional is to read to the Access Key with the 'participant' as often as required, to ensure the participant understands the Access Key. Help the 'participant' comprehend the key points of the Access Key, consistently monitoring for level of understanding. If using the Access Key as a reflective tool, enjoy the pivotal link between experience and recall after the visit has taken place. Once the visit has taken place, revisit the Access Key to celebrate success. For any enquiries on Access Keys, please contact AccessAbilityAustralia at firstname.lastname@example.org or go to www.accessabilityaustralia.com Did you know? The Eureka Tower stands 297 metres above the streets of Melbourne. Lifts travel at 9 metres per second and it takes 38 seconds to reach the Skydeck on level 88. Eureka Skydeck staff wear black uniforms with chequered shirts. Open daily 10am to 10pm (Christmas Day & New Year’s Eve 10am to 5.30pm). Eureka Skydeck offers school education & excursion programs as well as easily downloadable education resources. The Edge extends 3 metres from Eureka Tower’s 88th floor and suspends you nearly 300 meters over Melbourne in a glass cube. This is an optional experience. VERTIGO is a specially constructed green screen which gives guests the illusion of falling off the top of the building. This is an optional experience. Welcome to Eureka Skydeck Ground Level Guests enter through the main door located on the ground level. The entrance has glass automated doors. Guests purchase tickets at reception. Staff greet guests with a friendly ‘hello’. There are seats available for guests whilst waiting. Sensory Guide Sounds: People Registers Sights: People Bright lights Signs Screens Ground Level Safety and Security Ground Level Next, guests line up to go through security. Security staff search bags and guests go through a metal detector. Sensory Guide Sounds: People Projector Screen Sights: People Signs Bright/flashing lights Projector Screen Lining Up for The Lift Ground Level Then, guests line up for the lift. Security staff direct guests to the lift. Sensory Guide Sounds: People Wind/weather Sights: People Bright lights Signs Screens Guest Comfort Ground Level There are toilets available on this level. Toilets are located after the metal detector on the left. Look for these yellow and black signs. There are also more toilets available on the Skydeck. Sensory Guide Sounds: People Toilet flushing Water running Hand dryers Sights: People Signs Mirrors Smells: People Toileting smells Disinfectants The Lift In the lift, guests will hear the sound of a recorded voice through a speaker. Ears may bubble as the lift goes up. Swallow, yawn or open mouth to feel better. Sensory Guide Movement: Weightless feeling Shared personal space Swaying Sounds: People Recorded voice Lift moving Wind/weather Sights: People Lift buttons Mirrors Smells: People Arrival to The Skydeck Staff greet guests upon arrival to the Skydeck. Take a moment to control balance before following the sign to the Skydeck. Enter the Skydeck through the hallway. Movement: Balance Sounds: People Recorded iconic Melbourne sounds Sights: People The view Bright lights/sun Signs The Skydeck Eureka Skydeck offers large open spaces for guests to enjoy the floor-to-ceiling, 360-degree views. If feeling unwell, look into the horizon or stand against a wall. There are several seating options available and a kiosk for refreshments. There are 30 viewfinders around the Skydeck. Some viewfinders have viewers at different heights. Sensory Awareness Skydeck Flooring features signage and red lines. It is ok to walk on these. In some areas, the floor slightly slopes up and down. Close to the windows, the floors slope up. Sensory Guide Movement: Depth perception Balance Uneven surfaces Sounds: People Recorded iconic Melbourne sounds Sights: People Bright lights/sun Signs Screens The view Guest Comfort Skydeck Toilets are located on this level. Look for these yellow and black signs. If using the accessible toilet, please ask a staff member to assist in removing the barrier. Sensory Guide Sounds: People Toilet flushing Water running Hand dryers Sights: People Signs Mirrors Smells: People Toileting smells Disinfectants The Terrace Skydeck To step outside to the Terrace, there are two glass automated doors. Wait for the green light then press the button to open a glass automated door. Guests can see ‘The Edge’ in action from the Terrace. Sensory Guide Movement: Balance Wind Vertigo Sounds: People Automatic doors Traffic City sounds Wind/weather Sights: People Bright lights/sun The view Leaving Eureka Skydeck Skydeck / Ground Floor Follow the ‘down to earth’ sign to the lift. Next, staff will direct guests into the lift to the ground floor. On the ground floor, guests exit through the glass automated door leading to the gift shop. Merchandise is available for purchase. AccessAbilityAustralia Logo PO BOX 2207 ROWVILLE VIC 3178 M 0403 670 942 M 0412 206 923 E email@example.com W www.accessabilityaustralia.com Access Keys are designed and developed by AccessAbilityAustralia. 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