Version 6.0
October 2017
Xerox® CentreWare® Web
Installation Guide
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Installation---------------------------------------------------------------------------- 1
System Requirements --------------------------------------------------------------------------------- 1
Software Requirements ------------------------------------------------------------------------------ 2
Microsoft Windows® Server --------------------------------------------------------------------------------- 5
Support Information ------------------------------------------------------------------------------------------ 6
Documentation ----------------------------------------------------------------------------------------- 6
Readme File --------------------------------------------------------------------------------------------- 6
Internet Support---------------------------------------------------------------------------------------- 6
Telephone Support ------------------------------------------------------------------------------------ 6
Installation Considerations ---------------------------------------------------------------------------------- 6
Installation Location ----------------------------------------------------------------------------------- 6
NTFS ------------------------------------------------------------------------------------------------------- 6
Selecting an Account ---------------------------------------------------------------------------------- 6
Security --------------------------------------------------------------------------------------------------- 7
Print Queue Management --------------------------------------------------------------------------- 7
Security Features --------------------------------------------------------------------------------------- 7
Microsoft Active Directory® -------------------------------------------------------------------------- 7
Proxy Server Settings ---------------------------------------------------------------------------------- 7
Installing ---------------------------------------------------------------------------------------------------------- 8
Obtaining the Installer -------------------------------------------------------------------------------- 8
Running the Installer ---------------------------------------------------------------------------------- 8
Accessing the Application ---------------------------------------------------------------------------- 9
Device Supports Updates ---------------------------------------------------------------------------- 9
CentreWare® Web Configuration Utility ---------------------------------------------------------------- 10
Upgrading CentreWare® Web ----------------------------------------------------------------------------- 10
Backup/Restore Procedures ------------------------------------------------------------------------------- 11
Method 1(Recommended Method) ------------------------------------------------------------- 11
Method 2 ----------------------------------------------------------------------------------------------- 11
Database Migration ----------------------------------------------------------------------------------------- 12
Modifying the CentreWare Web Account ------------------------------------------------------------- 12
Administrators and Power Users Groups -------------------------------------------------------------- 12
Xerox® CentreWare®
Installation Guide
Anonymous Access ------------------------------------------------------------------------------------------ 13
Getting Started --------------------------------------------------------------------- 15
Basic Setup Tasks--------------------------------------------------------------------------------------------- 15
Configuring Smart eSolutions ----------------------------------------------------------------------------- 17
RFC MIB Reference ---------------------------------------------------------------------- 20
SNMP V3 Security Enhancements ----------------------------------------------------------------------- 20
SNMP Support.exe ------------------------------------------------------------------------------------------- 21
Status Icons and Messages -------------------------------------------------------------------------------- 21
Xerox® CentreWare® Web
Installation Guide
1 Installation
CentreWare® Web (CWW) application software is installed on a network server running Microsoft
Windows® operation systems. This section explains installation prerequisites and considerations,
including the installation and application setup procedures. Where to get support before and after
installation is also provided.
System Requirements
The hardware recommendations listed below are what would be expected when installing on new
equipment in a production server environment, but may not represent the minimum hardware
Hardware Requirement
Intel® Pentium® 4 processor at 3GHz or Intel® Core™ 2 Duo. AMD
equivalent processors are supported as well.
2 GB of RAM, with one of the following versions of SQL Server®
installed on
the same system:
SQL Express
Separate server with SQL® installed is recommended if:
The number of groups configured for concurrent status
polling is greater than 20, and/or
The number of alert profiles is greater than 20, nd/or
job data consumption is greater than 100,000 / week,
Available Disk Space
Minimum: 3GB
Recommended: 20GB on 7200 rpm hard drive if collecting
historical data on thousands of devices.
If you need to install CWW on a rack-mounted server, you need a keyboard-video-mouse terminal
interface to the server.
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Examples: Below are our recommendations for hardware, operating systems, and SQL requirements.
For Installs < 5000 Devices:
• Xerox® CWW on Windows Server 2008R2 with off-box SQL*
- 2 CPU cores @2.9 GHz
- 4 GB RAM
- 40 GB free space (preferably on a non-system disk)
Xerox® CWW on Windows Server 2008R2 with on-box SQL/SQL Express**
- 2 CPU cores @2.9 GHz
- 8 GB RAM
- 60 GB free space (preferably on a non-system disk)
Xerox® CWW on Windows Server 2012R2 with off-box SQL*
- 2 CPU cores @2.9 GHz
- 12 GB RAM
- 40 GB free space (preferably on a non-system disk)
Xerox® CWW on Windows Server 2012R2 with on-box SQL/SQL Express**
- 2 CPU cores @2.9 GHz
- 16 GB RAM
- 60 GB free space (preferably on a non-system disk)
• Use the newest version of SQL acceptable to the customer.
** On‐box SQL is only recommend for very small installations (< 200 devices)
For Installs > 5000 devices:
Use an off-box SQL Server
Increase memory by 50%
Add 2 CPU cores
For Installs 10,000 devices:
One terabyte disk space
Quad Core 3.4 Ghtz processor
SQL Enterprise on separate server
If running on a virtual system, all resources need to be dedicated to Xerox® CWW.
Note: If you need to install Xerox® CWW on a rack-mounted server, the customer is expected to
provide a keyboard-video-mouse terminal interface to the server.
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Installati on
Software Requirements
Software Requirement
Operating Systems
Windows® 2008 x86 and x64 and R2x64
Windows® 10
Windows® Server® 2012 and 2012 R2
Windows® Server® 2016
Note: When installing on Windows Server® 2012, right-click the installer and
select Run as Administrator.
Note: Xerox® CWW does not support Windows® systems running on a Novell®
client, Macintosh®, or non-NTFS partitions.
Note: Xerox® CWW does not support installation on a domain controller.
Web Server
Microsoft® Internet Information Services (IIS) 6.0 or above
Internet Protocol
Working Microsoft® TCP/IPv4 Stack
Microsoft® Internet Explorer® 10.0, 11.0 or IE Edge
Access Components
Windows Data Access Components (WDAC)
Note: MDAC changed to WDAC with Windows® Vista and Windows® Server
2008. WDAC is included as part of the operating system and is not available
separately for redistribution. Serviceability for WDAC is subject to the life
cycle of the operating system.
Microsoft® .NET
Microsoft® .NET 4.5.2
Database Server
Minimum: For new installations of Xerox® CWW, where a customer provided
Microsoft® SQL Server® is not available, install the Microsoft® SQL
Server® 2008 Express database (included with the Xerox® CWW
installer) or download SQL Server® 2012 or 2014 Express for free from the
Microsoft® website.
Note: The .NET Framework is not installed with CWW and needs to be
installed prior to running the installation for CWW.
Recommended: Use SQL Server® 2008/2012/2014 Standard/Enterprise if
available in the customer’s IT environment.
Note: If using a remote SQL Server, both the remote client on which SQL
Server is installed and the Xerox® CWW Server client require the
Microsoft® Distributed Transaction Coordinator (MSDTC) service to be enabled
and configured in order to allow remote client access. If the Windows® Firewall is
running a firewall, an exception needs to be created for the MSDTC service.
Note: When managing more than 5000 devices or using the
Xerox® Print Agent feature, we recommend that you install a
Standard/Enterprise version of SQL Server® on a separate server. The
requirements for the separate database server should match the requirements for
the Xerox® CWW server
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Other Components
Minimum: AJAX 2.0. AJAX is freely available at:
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Installation Guide
Installati on
Microsoft Windows® Server
Installation of CentreWare® Web on any of the Microsoft Windows Server® platforms requires
enablement of the Web Server role. The Web Server role can be enabled in the Server Manager
utility. In addition to the Web Server role, CentreWare® Web and the .NET Framework installations
require that certain role services be enabled prior to installation. Below are the required role
To install the .NET Framework feature:
• Role Services Required:
– Web Server
• .NET Extensibility
• Request Filtering
– Windows Process Activation Services
• Process Model
• .NET Environment
• Configuration APIs
To install CentreWare® Web:
Role Services Required:
– Web Server (IIS)
• Common HTTP Features
• Static Content
• Default Document
• HTTP Errors
– Application Development
.NET Extensibility
ISAPI Extensions
ISAPI Filters
– Security
Basic Authentication
Windows Authentication • Digest Authentication
– Management Tools
IIS Management Console
IIS Management Scripts and Tools •
– IIS Management Compatibility
IIS Metabase Compatibility
IIS WMI Compatibility
IIS Scripting Tools
IIS Management Console
Management Service
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Support Information
The CentreWare Web Evaluation Guide and the CentreWare Web Installation Guide are available in
Adobe® Portable Document Format (PDF) format on the Web at
Select Support > Documentation to access the available documents list.
Readme File
The Readme file provides new information, support information, and updates that may be more
current than what is provided in the documentation and online help. This file is located in the
application installation directory:
C:\Program Files\Xerox\CentreWareWeb\readme.txt
The file is also available on the Web at Select Support >
Documentation to access the available documents list.
Internet Support
Visit Xerox support on the Web at Select Support to access the
support information.
Telephone Support
For additional assistance, go to and select Support > Contact to
obtain the telephone number for support in your specific region.
Installation Considerations
Installation Location
You should consider the physical sites and network bandwidth when choosing the installation location
of the CentreWare Web server. These items include the number of devices to be managed, as well as
the anticipated scheduling impacts and network traffic during discovery, status renewal, email
notifications, and device management work processes.
For security functionality, you must install CentreWare Web on systems running NTFS. If you do not
have NTFS, there is no security access checking.
Selecting an Account
During software installation, you are prompted to select an account for the application. You can
change the account using the CentreWare Web Configuration Utility application or using Windows
Administrative Tools.
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Installati on
Security is an important consideration when installing and using tools and applications. This section
provides background and basic information about the security methods used in the application.
Print Queue Management
The application can monitor print queues on Windows workstations in addition to printers. Printing
problems can occur on printer queues or on printers. The queue management capability allows you to
monitor and troubleshoot the problems in an end-to-end fashion (from queue to printer).
To get detailed information on a print queue, you must have local administrator privileges on the
actual server where the print queue is attached. You can configure CWW to use a domain user
account, and if that account has administrative privileges to the server where the queues reside,
CWW can monitor and troubleshoot issues with those queues.
Security Features
CentreWare Web uses the security features built into Microsoft Windows operating systems
User authentication and authorization
Secure Terminal Services support • Group policy deployment and management
Services configuration and management
Internet Connection Firewall including:
– Security Logging settings
– CMP settings
Microsoft Active Directory®
The recommended installation configuration for CentreWare Web in a Windows Server environment is
to install the application using the domain administrator’s account of the highest domain in the
Microsoft Active Directory (Active Directory) tree. This allows the application to have permissions to
manage (add and remove) queues throughout the directory tree or domain.
CentreWare Web works with Active Directory and NTFS security. For more information, visit the
Microsoft Web site at
Proxy Server Settings
If you are using a proxy server to connect to the Internet, you must configure the proxy server or
change settings in your browser to prevent the proxy server from interfering with browser
authentication to CentreWare Web. You can configure the proxy server once you have installed the
application. Proxy server settings may be required when using the Auto Driver Download feature or
when enabling SMart eSolutions since communication is required outside the firewall.
Open CWW.
Navigate to Administration > E-mail & External Servers.
Select Use Proxy Server proxy.
Add and verify the server address.
Add and verify the proxy server port.
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6. If proxy security is required, enter the username, domain, and password of the proxy server.
Contact your administrator for more information.
7. Click Test to verify the proxy server connection and authentication information that you entered.
CWW displays an Internet Connection Test Passed message when the test is successful.
Obtaining the Installer
1. Access the Xerox Web site at and locate the executable (.EXE)
file for CWW.
2. Download the file.
Running the Installer
When installing the application software, the user who is logged on must have administrator
privileges. If the SQL server resides on a different server, then both servers must be domain members
and the logged-on user must have administrator privileges on the remote SQL Server as well.
1. Run the .EXE file to extract the files and begin the installation. The installation program checks to
see if the Microsoft®.NET framework is installed. If it is not, then the installation stops. Install the
required Microsoft .NET framework as described in the Software Requirements section.
2. At the Welcome screen, click Next.
3. Read and accept the license agreement. Click Next.
4. If you want CWW to create an account for you, select Create Local Account or select Specify
Existing Account to use an account that is in the local administrators group.
5. When finished, click Next.
This account drives all the processes of CWW. It is important to consider the account’s
rights/privileges for using the management features of the application like Windows® print queue
6. Enter the user information based on your selection from the previous page.
7. If the installer detects a database instance from a previous installation, CWW allows the database
to be upgraded or a new database to be created, which will overwrite the existing database.
8. Specify a SQL Server® option:
– Select Install SQL Server Express Edition. This is the default option, and installs a free version
of the SQL Server.
– Or if you are using a database from a previous installation, or a SQL Server to manage the
database, select Use an existing database server.
9. Click Next.
10. Accept the default destination folder for the database or click Change to select another location.
11. Click Next.
12. Accept the default Web site or select another Web site.
13. Click Next.
14. Accept the default destination folder for the application or click Change to select another
15. Click Next.
16. Click Install to install the application. This may take several minutes.
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Installati on
17. When the installation is finished, the Getting Started Wizard Welcome screen opens. This optional
wizard quickly configures CWW by performing an initial discovery. You can always change these
settings from the Administration area of CWW.
18. Click Cancel to exit the wizard and installation; otherwise, do the following to perform an initial
a. Click Continue to run the Getting Started Wizard.
b. Select the number of printers to locate. The Least Printer option performs an IP Easy
Discovery and is the fastest method.
c. Click Continue.
d. To set up the SMTP server for e-mail status alerts, enter the appropriate information. You can
also test the connection after entry by clicking Send Test.
e. Click Continue.
f. If you are using SMart eSolutions or Auto Driver Download, you must configure a proxy
server. The wizard detects the current proxy server settings of the application server’s
administrator account and populates the screen. Make any changes if necessary. See the
Proxy Server Settings section for more information.
g. Click Continue. The Completed page opens, and shows a summary of settings for the Getting
Started Wizard.
h. Click Finish to run the initial discovery. When finished, the wizard exits and returns to the
CWW homepage.
i. Access the Printers view page to view discovered printers.
See the Readme file for new information, support information, and current updates, which may
impact the installation and configuration. The file is located in the installation directory at C:\program
files\Xerox\CentreWareweb\readme.txt. You can access the file after installation is finished from:
Start > (All) Programs > Xerox > CentreWare Web > Readme.
Accessing the Application
After the application is installed, access it using one of the following methods:
On the server where the application is installed, navigate to Start > (All) Programs > Xerox >
CentreWare Web > CentreWare Web.
From a remote computer, access the application by opening a browser and typing in the name or
IP address of the server where the application is installed. For example, http:// server
name/application or site name.
Device Supports Updates
After the application is installed, access it using one of the following methods:
On the server where the application is installed, navigate to Start > (All) Programs > Xerox >
CentreWare Web > CentreWare Web.
From a remote computer, access the application by opening a browser and typing in the name or
IP address of the server where the application is installed. For example, http:// server
name/application or site name.
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CentreWare® Web Configuration Utility
This utility is used to view or modify the user and SQL server account for the application.
Access the utility and modify the user account using the following procedure:
1. Navigate to Start > (All) Programs > Xerox > CentreWare Web > CentreWare Web
Configuration Utility. When accessed, a dialog displays the user and SQL server account that
was configured during installation.
2. Click CentreWare® Web Account to change the existing username and password for the
account or to use another account.
– You can also modify the SQL Server® account in use or create a new account by entering
username, password, and path information.
Uninstalling CentreWare® Web
Use the Windows Add/Remove Programs application to uninstall CentreWare® Web.
During uninstall, you are asked if you want to deregister traps and SMart eSolutions. If you are
uninstalling to perform an immediate upgrade on the same server, you don’t need to deregister traps
and SMart eSolutions. If the intent of the uninstall is to permanently remove, migrate, or perform a
migration/upgrade, then it is recommended that you deregister traps and SMart eSolutions.
To uninstall CentreWare Web:
1. Access the Control Panel.
2. Double-click Add/Remove Programs.
3. Select the application and click Remove.
4. Click Yes to confirm the application is uninstalled.
Upgrading CentreWare® Web
If you currently have a previous version of CentreWare Web installed, you first need to uninstall the
application according to the above instructions, Uninstalling CentreWare Web. You can then upgrade
the application by obtaining the latest CWW installer from the Xerox Web site. Major releases can be
upgraded without loss of historical data, configuration settings (e.g., discovery, polling), or
usercreated groups.
If you are upgrading from a release prior to version 4.0 or a prior release which is currently using
Microsoft SQL server 2000 (or MSDE), contact Xerox Support for alternative upgrade instructions.
Recommended: Back up your XrxDBCWW and XrxDBDiscovery databases from the SQL Server that the
currently-installed CWW uses. Instructions on how to perform a backup of databases in SQL Server
can be found under the Backup/Restore Procedures.
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1. To upgrade from within the application, select Administration > Advanced > Xerox
CentreWare Web Updates, or from a browser, access
2. Under Free Download, click Download Now.
3. Choose your Operating System and Language, then click Go.
4. Select CentreWare Web.
5. Follow the instructions to download the software to your desktop.
6. After the download has completed, double-click setup.exe to begin the installation process.
– When you get to the SQL Server section in the installation process, select Use Existing SQL
Server, enter the SQL server name and the SQL Server User ID and password.
– When you get to the database section of the installation process, select Use Existing
Database to ensure that any data you had collected in your previous version of CentreWare
Web is upgraded and available for use once the installation is complete.
Backup/Restore Procedures
There are two methods to back up the application SQL Server databases, so that the entire database,
or just the Discovery Database, can be restored in case of a software failure.
Method 1(Recommended Method)
To back up the databases and then restore:
1. Choose Start > (All) Programs > Xerox > CentreWare Web > CentreWare Web Configuration
2. Click Databases.
3. Click Backup Databases.
4. Enter a path for the backup databases.
– The path needs to be local to the instance of SQL Server for which CWW is installed.
5. Click Backup. The export process creates the following .BAK files: – xrxDBCWW.bak, which
contains the entire database
– xrxDBDiscovery.bak, which contains the Discovery database
6. Repeat steps 1 through 5, selecting Restore Databases in Step 3, to identify the backup location
and import the .bak files, which restores the databases.
Method 2
This method uses the Microsoft SQL Server Management Studio to back up the databases. See your
Microsoft SQL Server Management Studio documentation for more information about using the SQL
To back up the databases:
1. Locate xrxdbcww and xrxdbdiscovery.
2. Right-click each database using the SQL Enterprise tools and select All > Tasks > Backup Database.
3. Follow the instructions displayed on the screen.
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Database Migration
This procedure explains how to migrate a CWW Microsoft SQL Express database to a SQL Server 2008
database. You need to perform this procedure if you have an existing SQL Express database and want
to migrate to a SQL Server database.
To perform the migration:
1. Using the Xerox CWW Configuration Utility, back up the current SQL Express xrxdbcww and
xrxdiscovery databases.
2. Restore the backed-up SQL Express database to the respective SQL Server databases.
3. Choose Start > (All) Programs > Xerox > CentreWare Web > CentreWare Web Configuration
4. Click Databases Server.
5. Click Change Server.
6. Enter the new database server and click OK.
7. Restart Internet Information Services (IIS).
8. Restart the Xerox Scheduler Service and Xerox Discovery Service.
Modifying the CentreWare Web Account
The application runs as the user account that is configured during installation. The account is visible by
opening Windows Administrative Tools and viewing properties and identity. This account determines
the security permissions of the application. After installation, you can modify this account by using
one of the following methods:
CentreWare Web Configuration Utility. See the CentreWare Web Configuration Utility section for
the procedure.
Windows Administrative Tools.
To modify the account using Windows Administrative Tools:
1. In Control Panel, click Administrative Tools > Component Services.
2. From the Component Services tree, click Component Services > Computers > My Computer >
COM+Applications > Xerox CentreWare Web Components.
3. Right-click Xerox CentreWare Web Components and select Properties to access the application
4. Click the Identity tab and modify the User and Password fields as desired. Click OK to exit the
Identity tab.
5. Close the application by right-clicking Xerox CentreWare Web Components and selecting Shut
Down. The components automatically start as the newly selected user the next time they are
Administrators and Power Users Groups
During installation, two Windows Security groups are created in the location where the application is
installed: CentreWare® Web Administrators, Power Users and SQL Users. Members of the
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Administrators group have complete administrative and operational access to the application. They do
not, however, have administrative privileges on the application server. Power Users can change the
contents of the application database, but are not administrative in nature. Membership in this group
is the minimum requirement for access to the following functions: • Create and generate reports from
the Reports page
Troubleshoot printers using the following tools:
Troubleshoot Printer Action
Troubleshoot Printers Wizard
Remote Reboot Printer Action
Creation and administration of groups using the following functions:
New Group page
Copy to Group Printer action
Configure printers using the following tools:
Edit Properties
Configuration Sets
The SQL Users group is used when it is not desirable for CWW to use the Network Services account. If
the SQL logon is changed, the user needs to be part of this group in order for CWW to operate
The groups are standard Microsoft users groups and are managed as other groups on your system.
Use Windows Administration Tools to add or delete users in these groups:
Click Start > Control Panel > Administrative Tools > Computer Management > Local Users and
Anonymous Access
Anyone who has access to the network where CentreWare Web is installed can view portions of the
application. The areas that anonymous or unauthenticated users can access are limited to viewing
groups, printers, servers and queues, and troubleshooting. Administrative and device management
functions require an authenticated user, which is defined as:
• an administrator of the server where CentreWare Web is installed, or
• a member of the Administrators group where the application is installed, or
• a member of the Power Users group where the application is installed. Members of this group
have no administrative privileges within the application, but can perform other functions that
affect the database. See Administrators and Power Users Groups section for a list.
Unauthenticated users are prompted for a valid username and password in areas of the application
where an action would modify the database, group, or Printer Properties, for example:
• New group
• Printer/queue install
• Printer/queue deletion
• Configure group
• Configure server
• Add/Delete server
• Configure directory
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Create/edit queue or printer E-Mail Alert Profiles
Install, Upgrade, Clone or Export wizard
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2 Getting Started
This chapter outlines the basic tasks that are necessary, after installing CentreWare Web, to configure
the application for use. Before you begin these tasks, you should obtain the following information:
A list of printers you plan to manage and their associated servers
E-mail account information, if not entered during installation
Data collection and reporting requirements for the installation
Group structure for the installation
Basic Setup Tasks
This section outlines the basic tasks necessary to input the data for configuring the application:
Discovering printers
Verifying discovery
Setting mail server parameters
Configuring historical data collection
Creating groups
Adding queue servers
Enabling SMart eSolutions (optional)
For more information, see the application online help or go to
and select Support > Documentation to view the CentreWare Web Evaluation Guide.
Discover Printers
Populate the CentreWare Web database initially with printers by running a discovery. If you did not
run the Getting Started Wizard to perform an initial discovery after installation, run the wizard. You
can also use Discovery Quick Configuration from the Administration > Quick Configuration page as an
initial discovery.
Verify Discovery
After discovery concludes, use the Printers view page to verify that the printers you expected
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CentreWare® Web to find are in the database. If you know of printers in an error state, such as Out of
Paper, they should be members of the Error group as well. Click the Error group (Printers view page) to
Web 2-1
Getting Started
Set E-mail Parameters
You must configure the e-mail setting on the Administration tab to send printer alerts and reports
from CentreWare Web.
To access e-mail server parameters, choose Administration > E-Mail & External Servers > Outgoing
Mail Server.
These parameters include:
• Mail server name
• CentreWare Web e-mail account name
• Additional security information (if required)
You can use the E-Mail & External Servers page of the application to add or change these parameters at
any time.
Check Status Alerts on the Network Usage Configuration page if you plan to use this feature.
Configure Historical Data Collection
If you wish to track page counts and alerts for reporting purposes, you must enable and schedule
the collection of historical data. You can set collection to run as often as hourly, depending on need.
To use Historical Data, you must configure historical data collection for built-in groups on the
Administration > Network > Historical Data page. Custom Groups historical data collection can be
enabled and configured through a Group’s Configuration Group action.
Add Groups or Subgroups
You can sort network printers into different groups by using default groups, and by creating other
custom groups for your site. You can organize printers into groups according to the physical
location, brand, or other printer characteristic. You can also define subgroups to further sort
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Group membership can be either static or dynamic (automatic). Administrators assign printers to
static groups manually. Automatic assignment of printers to dynamic groups is done by creating
membership filters.
After verifying the success of your discovery, you can begin creating custom groups and assigning printers
to them. Your implementation plan should include information that describes the groups and subgroups
to create, as well as their assigned printers or filtering criteria.
Add a Print Queue Server
CentreWare Web has the capability of installing printers on print servers using Printer Actions or the
Install wizard. To enable the application to create the required print queues, print servers must
reside in the CentreWare Web database, and the application Run As account must have
administrative access to them. Adding a print server to the application makes that server available
for printer installation. Any existing TCP/IP queues on the server are available for viewing and
To add a print server, select Printers > Queues > Add/Delete Server, enter server DNS name or IP
address, and click the Back button.
Getting Started
Configuring Smart eSolutions
Smart eSolutions is an optional feature that you can use with CentreWare Web. This software
provides automatic collection and submission of meter reads, supplies-usage data, and existing
servicing data from network printers.
When enabled in the application, Smart eSolutions communicates with Xerox printers to obtain the
data and sends it back to Xerox using standard Internet protocols.
For installations of CentreWare Web in the USA, you must register for automatic meter reading
services on using the following Registering procedure. For European installations, skip
the Registering procedure and proceed to Enabling.
You register for meter reading services at To register for automatic meter reading
1. Open your browser to
2. Click Account Management.
3. Under the Meter Readings heading, click Submit Meter Reads.
4. Log in. Do one of the following:
– If you are registering for services for the first time, enter your e-mail address, select No, I am
new to Xerox online, and click Submit.
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– If you are a returning user, enter your email address, select Yes, I have a password, enter your
password, enter the information required to complete registration, and click Submit.
5. If you are a first-time user of the meter-reading feature, confirm that the printers you want to
register for automatic meter reading are in the Metered Equipment List.
6. If you would like to manually submit meter readings that are due now, or view your equipment
status, return to the Meter Readings Home page.
7. Otherwise, click Log Out to end the process.
To enable Smart eSolutions in CentreWare Web:
1. Open CentreWare Web.
2. Choose Administration > Smart eSolutions. The Smart eSolutions page opens.
3. Select Enable.
4. Ensure Automatic Device Registration is selected.
5. Follow the instructions on the page to set up e-mail notifications.
6. Click Save. Smart eSolutions is now enabled.
7. Access the Printers view page.
8. Add printers to the Smart eSolutions group.
Web 2-3
Xerox® CentreWare® Web
Installation Guide
Xerox® CentreWare®
Installation Guide
RFC MIB Reference
The application can discover any type of printing device, Xerox or non-Xerox, which is connected to a
network, supports the SNMP v1, v2, or v3 protocol, and has an SNMP agent running which exposes
industry standard management data using:
RFC 1213 (MIB-II for TCP/IP)
RFC 1759 (Printer MIB v1)
RFC 3805 (Printer MIB v2)
RFC 3806 (Printer Finishing MIB)
The application also queries RFC 1514 / 2790 (Host Resources MIB v1, v2) to obtain more attributes
and the status of the printing device. Any printer directly attached to the network that supports
SNMP and the standard printer MIB (RFC 3805) is supported. The SNMP Object Identifier (OID)
sysObjectID ( and ifPhysAddress ( or, or
Internet Printing Protocol (IPP), must be supported. To be fully compliant, the printer must support
prtGeneralReset (
SNMP V3 Security Enhancements
SNMP is the most widely used in-band management protocol for communication among network
management stations and the devices being managed. In its current form, SNMP's security is limited
to three methods of access:
Access from the management station, Xerox® Device Manager, to the devices is granted by community
strings, which are the groups to which the devices belong. Although disabling the Write function can
prevent most in-band attacks, SNMP is a relatively insecure protocol, with nothing more than the
community strings acting as passwords.
SNMP V3 includes security and administration. The SNMP V3 framework supports multiple security
models, which can exist simultaneously in an SNMP entity. SNMP V3 messages contain a field in the
header that identifies which security model must process the message. To ensure some form of
interoperability, a User-based Security Model (USM) is implemented to defend against
unauthorized modification of managed elements and spoofing. Although SNMP V3 is a huge step
forward in secure manageability, it cannot prevent denial-of-service attacks. In addition, its security
system must stand alone, meaning every device must have a database of users/passwords. Since
this is not likely to happen in most companies, all devices are at risk.
Web 3-1
RFC MIB Reference
SNMP Support.exe
Use this tool to determine which SNMP properties a networked printer supports. You supply only the
IP address of the device. The tool determines which SNMP properties the device supports, and then
indicates if the application will discover and support the device properly, based on the supported
properties of the device. For example, if the device does not support hrDeviceStatus, it is reasonable
to expect that the application is able to obtain the status of the printer.
Status Icons and Messages
The following table indicates the SNMP OIDs and values used to determine the state of the printer.
None set
Idle(3) or Printing(4)
Could be: Service
Required, Toner Low, or
Low Paper
Green/Up and Running
Toner Low, Low Paper
Xerox® CentreWare®
Installation Guide
Could be: Service
Required, Paper Jam,
Door Open, No Toner,
or No Paper
Idle(3) or Printing(4)
Could be offline
Could be offline
Red/Service Required,
Paper Jam, Door Open,
No Toner, No Paper
Green/Up and Running
Xerox® CentreWare® Web
Installation Guide