REVOLUTION SPAS
Rotationally-Molded Spa Owner’s Manual
Customer Service 1•800•787•6649
READ AND FOLLOW ALL INSTRUCTIONS
Unit is IPX5 Compliant
Congratulations on your purchase!
Your new spa will bring you years of
enjoyment and relaxation.
Please take the time to familiarize yourself with the safety precautions,
operational procedures, routine water maintenance and cleaning
so that your spa will provide a
healthy environment for all your bathers.
Enjoy!
2
Contents
Important Safety Instructions and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Prepare for Your New Spa
Plan the Best Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Prepare a Good Foundation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Identifying the Spa’s Electrical Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
120V to 240V Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Electrical Installation (240 V 60HZ North America) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
GFCI Wiring Diagram (240 V 60HZ North America). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
GFCI Wiring Diagram (230 V 50HZ Europe) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Operating Your Spa
Filling and Starting Up Your Spa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Priming the Pump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Topside Control Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Operational and Energy Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Personal Settings; Adjusting Jets, Air Controls, Diverters, Waterfalls . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Maintaining Spa Water Quality
Testing and Adjusting Spa Water . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Chemical Balance, Ozonator, Sanitation, Filtration, . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Filter Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Vacation Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chemical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Cleaning and Care
Draining Your Spa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Cleaning Your Spa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Removing and Reseating the Pillows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Spa Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Winterizing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Troubleshooting
Water Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Operational Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Control Pack Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Product Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CONTACT INFORMATION
For customer service, please call 1-800-787-6649
Strong™ Spas
3204 Point Township Drive, Northumberland, PA 17857 USA
The manufacturer reserves the right to make product modifications and enhancements without notice.
Specifications and dimensions are approximate and for reference only.
Customer Service 1•800•787•6649 3
Important Safety Instructions and Warnings
READ AND FOLLOW ALL INSTRUCTIONS
!
To reduce the risk of injury, do not permit children to use this
product unless they are closely supervised at all times.
Warning: Children should not use
spas or hot tubs without adult supervision.
Avertissement: Ne pas laisser les enfants
utiliser une cuve de relaxation sans surveillance.
!
Warning: Do not use spas or hot tubs
unless all suction guards are installed to
prevent body and hair entrapment.
Avertissement: Pour éviter que les cheveux
ou une partie du corps puissent étre aspirés, ne
pas utiliser une cuve de relaxation si les grilles
de prise d’aspiration ne sont pas poutes en
place.
!
Warning: People using medications
and/or having an adverse medical history should consult a physician before
using spa or hot tub.
Avertissement: Les personnes qui prennet
des medicaments ou ont des problemes de
sante devraient consulter un medicin avant d’
utiliser une cuve de relaxation.
!
!
Warning: Do not use drugs or alcohol
before or during the use of a spa or
hot tub, to avoid unconsciousness and
possible drowning.
Avertissement: Pour éviter l’évanouissement
et la noyade éventuelle, ne prendre ni drogue ni
alcool avant d’utiliser une cuve de relaxation ni
quand on s’y trouve.
!
Warning: Pregnant or possibly pregnant women should consult a physician
before using a spa or hot tub.
Avertissement: Les femmes enceintes, que
leur grossesse soit confirmée ou non, devraient
consulter un médecin avant d’utiliser une.
!
Warning: Water temperature in excess of 38°C may be injurious to your
health.
Avertissement: Il peut etre dangereux pour la
sante de se plonger dans de l’eau a plus de
38°C.
!
Warning: People with infectious diseases should not use a spa or hot tub.
Avertissement: les personnes atteintes de maladies infectieuses ne devraient
pas utiliser une cuve de relaxation.
Warning: Before entering the spa or
hot tub, measure the water temperature with an accurate thermometer.
Avertissement: Avant d’utiliser une cuve de
relaxation mesurer la température de l’eau á
l’aide d’un thermométre précis.
Warning: To avoid injury, exercise
care when entering or exiting the spa
or hot tub.
Avertissement: Pour éviter des blessures,
user de prudence en entrant dans une cuve de
relaxation en sortant.
Warning: Do not use a spa or hot tub
immediately following strenuous exercise.
Avertissement: Ne pas utiliser une cuve de
relaxation immédiatement aprés un exercise
fatigant.
!
4
!
SAVE THESE INSTRUCTIONS
Important Safety Instructions and Warnings
READ AND FOLLOW ALL INSTRUCTIONS
!
To reduce the risk of injury, do not permit children to use this
product unless they are closely supervised at all times.
Warning: Prolonged immersion in a
spa or hot tub may be injurious to your
health.
Avertissement: L’utilisation prolongee d’ une
cuve de relaxation peut etre dangereuse pour la
sante.
!
Warning: Do not permit or use electric appliances (such as a light, telephone, radio or television) within 1.5
meters of spa or hot tub.
Avertissement: Ne pas placer d’appareil électrique (luminaire, téléphone, radio, téléviseur,
etc.) á moins de 1.5 meters de cette cuve de
relaxation.
!
Caution: Maintain water chemistry in
accordance with the manufacturer’s instructions.
Attention: La teneur de l’eau en matiéres dissoutes doit étre conforme aux directives du
fabricant.
!
Caution: In order to avoid a hazard
due to inadvertent resetting of the
thermal cut-out, this appliance must
not be supplied through an external switching
device, such as a timer, or connected to a cirduit that is regularly switched on and off by the
utility.
!
HYPERTHERMIA
Hyperthermia occurs when the internal temperature of the body reaches a
level several degrees above the normal body
temperature of 37°C. The symptoms of hyperthermia include:
1) Unawareness of impending hazard;
2) Failure to perceive heat;
3) Failure to recognize the need to exit the spa
or hot tub;
4) Physical inability to exit the spa or hot tub;
5) Fetal damage in pregnant women; and
6) Unconsciousness and resulting in the danger
of drowning.
!
Warning: The use of alcohol or drugs
can greatly increase the risk of fatal hyperthermia in hot tubs or spas.
Avertissement: La consommation d’ alcool
ou de drogue augmente considerablement.
!
Warning: The appliance is not to be
used by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision
or instruction.
SAVE THESE INSTRUCTIONS
Customer Service 1•800•787•6649 5
Prepare for Your New Spa
Prepare for Your New Spa
Most cities and counties require permits for exterior construction and electrical circuits. In addition,
some communities have codes requiring residential
barriers such as fencing and/or self-closing gates on
property to prevent unsupervised access to the
property by children. See codes, page 7. Your local
code enforcement officer can provide information
on which permits may be required and how to obtain them prior to the delivery of your spa.
Prepare a Good Foundation
Damage caused by an inadequate or improper
foundation is not covered by the warranty.The
spa owner is responsible for providing a proper
foundation. Place the spa on a solid, level foundation. If you are installing the spa indoors (not recommended), pay close attention to the flooring
beneath it. Choose flooring that will not be damaged or stained. If you are installing your spa on an
elevated wood deck or other structure, consult a
structural engineer or a contractor to ensure the
structure will support the weight of 150 pounds per
square foot. An adequate drainage system has to be
provided to deal with overflow water.
!
6
Plan the Best Location
SAFETY FIRST
Do not place your spa within 10 feet (3 m)
of overhead power lines.
Consider Spa Use
How you intend to use your spa will help you
determine where you should position it. For example, will you use your spa for recreational or therapeutic purposes? If your spa is mainly used for family
recreation, be sure to leave plenty of room around
it for activity. If you will use it for relaxation and
therapy, you will probably want to create a specific
mood around it.
Climate, Privacy and View
Place the spa near a house entry if you live in a
snowy or rainy environment so you have a place to
comfortably change clothes. Consider seasonal
changes, too. Bare trees don’t provide much privacy.
And don’t forget to think of your neighbors’ view of
you, and your view of your neighbors.
Keep Your Spa Clean
In planning your spa’s location, consider a location
where there is a clean path to and from the house.
Use a mat at the spa’s entrance to encourage
bathers to clean their feet before entering your spa.
Allow for Service Access
If you are installing your spa near a wall or with any
type of structure on the outside, such as a gazebo,
remember to allow a minimum of 18” access for
service.
Prepare for Your New Spa
Identifying the Spa’s Electrical Components
Locate Electrical Pack Part
Number and Model Number
on the metal plate mounted on outside of spa panel.
Balboa Pack
Usage Description and Settings
Suggested
GFCI Size*
Wire(s)
Required
Model No.
6-0000
6-0001
1 pump spa
120V
15 AMP
#14 AWG
Outlet
Model No.
6-1000
6-1001
1 pump spa
240V
40 AMP
#6 AWG
Copper
Model No. GS500 (L1, N1)
5-1000
5-1001
1 pump European Spa
230V
13 AMP
#6 AWG
Copper
Model No. GS500 (L1, N1, L2, N2)
5-1000
5-1001
1 pump European Spa
230V
40 AMP
#6 AWG
Copper
Certifications:
Spas, US:
ETL #101138129TOR-001B
Spas, Europe:
CE #3180220
Spa Covers:
ASTM #F1346
*Note: GFCI is required. Suggested size will ensure proper operation. Exact Rating will appear on unit’s metal ID Tag.
Customer Service 1•800•787•6649 7
Prepare for Your New Spa
120 Volt Electrical
Installation
(North America 60hZ)
Always follow applicable local, state and
federal codes and guidelines.
• On existing dedicated* electrical service, a 15A
breaker will work with no other appliances/accessories on that line.
• On new electrical service, usage of a 20A breaker
on a dedicated* line is recommended with no
other appliances/accessories on that line.
• Cord-and-plug connections may not use a cord
longer than 15 feet (4.6 m) and must be plugged
into a dedicated 15A GFCI connection (NEC
680.42(A)
• Do not use extension cords!
• Always use a weatherproof-covered receptacle.
• Receptacle shall be located not less than 5 feet
(1.5 m) from and not exceeding 10 feet (3.0 m)
from the inside wall of the spa. (NEC 680.43(A))
• Do not bury the power cord. If your cord becomes damaged, replace it before next usage.
• All 120V spas use a GFCI cord and plug as shown.
• Test the GFCI plug prior to first use and periodically when the spa is powered. To test the GFCI
plug version, follow these instructions. (Spa should
already be plugged in and operational.)
1. Press the TEST button on the GFCI. The GFCI will
trip and the spa will stop operating.
2. Press the RESET button on the GFCI. The GFCI
will reset and the spa will turn back on.
The spa is now safe to use.
• If the GFCI trips while the spa is in use, press the
RESET button. If the GFCI does not reset, unplug
the spa and call your local spa dealer for service.
DO NOT USE THE SPA!
DO NOT USE A
GFCI OUTLET with
a GFCI CORD!
120V
NEUTRAL
THREE WIRE
& GROUND
8
N
L1
L2
GRND
HOT BLACK
THESE WIRES GO
TO THE PC BOARD
CONTROL CIRCUIT
*IF USING THE STANDARD 120V SERVICE, YOU MUST USE A DEDICATED LINE, WHICH MEANS THAT THERE
CANNOT BE ANY OTHER HOUSEHOLD ITEMS CONNECTED TO THE CIRCUIT OR OUTLET AT ALL! HAVING
ANY OTHER ELECTRICAL APPLIANCES AT ALL ON THIS CIRCUIT WHILE THE SPA IS RUNNING WILL TRIP
THE BREAKER IMMEDIATELY. DO NOT USE ANY TYPE OF EXTENSION CORDS BETWEEN THE SPA AND THE
WALL OUTLET, THIS WILL ALSO CAUSE THE BREAKER TO TRIP AND CAN BE A POTENTIAL FIRE HAZARD.
120V to 240 V
Conversion
(North America 60hZ)
Some spa owners choose to have their spa converted from 120V operation to 240V operation for
greater energy efficiency.
!
WARNING:The electrical circuit must
be installed by a licensed electrical contractor and approved by a local building
or electrical inspector. Customer must provide a
disconnect in the fixed wiring.
Failure to comply with state and local codes
may result in fire or personal injury and will be
the sole responsibility of the spa owner.
Prepare for Your New Spa
The steps to converting your spa from 120V
to 240V operation are shown below and must
be completed by a licensed electrician.
Power supply installation must include a properly
rated GFCI circuit breaker. The circuit must be dedicated and should not be shared with any other appliances. It should be labeled and easily accessible to
users. The power supply must be hard wired into
the power pack. A hole may be drilled through the
resin cabinet near the electrical pack to accommodate wiring. Foam insulation may be sprayed around
the hole to fill any gaps between the cabinet and the
wiring.
Step 1.
Disconnect jumper
from WHT AC.
Step 2.
Disconnect other end of same
jumper from RED AC.
DO NOT DISCONNECT ANY OTHER
JUMPERS!
Note: All connectors in WHT AC are
interchangeable and the same is true of
all connections in RED AC.
Customer Service 1•800•787•6649 9
Prepare for Your New Spa
Step 3.
Turn Dipswitch #10 off (down).
All other dipswitches should remain the
same.
Your 240V wiring should look like this.
See Wiring Diagrams on pages 12-13 for
further information.
If wiring appears differently, DO NOT
power your spa! Consult a certified
electrician.
PLEASE CHECK YOUR LOCAL BUILDING CODES AND ONLY USE A CERTIFIED ELECTRICIAN TO
INSTALL ANY ELECTRICAL COMPONENTS TO YOUR SPA.
10
240 Volt Electrical
Installation
!
(North America 60hZ)
WARNING:
The electrical circuit must be installed
by an electrical contractor and approved by a local building or electrical
inspector. Customer must provide a disconnect
in the fixed wiring.
Failure to comply with state and local codes
may result in fire or personal injury and will be
the sole responsibility of the spa owner.
Improper installations present
hazards which can result in personal
injury or property damage and void the warranty on the spa.
Spa jumpers and dip switches are
preconfigured for a 240V installation.
• All 240V spas must be permanently hardwired to
the power supply. See US wiring diagram on page
12, European wiring diagram on page 13.
• Spas must be wired using this procedure. Any variance from these instructions will void your warranty and may result in serious injury.
• When installed in the United States, the electrical
wiring of this spa must meet the requirements of
National Electric Code, ANSI/NFPA 70-2008 and
any applicable local, state, and federal codes.
Prepare for Your New Spa
GFCI and Wiring Requirements
• The power supplied to the spa must be on a dedicated GFCI protected circuit as required by
ANSI/NFPA 70 with no other appliances or lights
sharing the power.
• Use copper wire with THHN insulation. Do not
use aluminum wire.
• Use the table on the next page to determine your
GFCI and wiring requirements.
• When NEC requires the use of wires larger than
#6 AWG, install a junction box near the spa and
use #6 AWG wire between the junction box and
the spa.
• Wire runs over 85 feet must increase wire gauge
to the next lower number.
• Means for disconnection must be incorporated in
the fixed wiring in accordance with the wiring
rules.
Testing the GFCI Breaker
Test the GFCI breaker prior to first use and periodically when the spa is powered. To test the GFCI
breaker follow these instructions
1. With spa operating, press the TEST button on the
GFCI. The GFCI will trip and the spa will shut off.
2. Reset the GFCI breaker by switching the breaker
to the full OFF position, wait a moment, then turn
the breaker back on. The spa should have power
again.
Point of Entry for Electric Service
Installations can vary greatly from spa to spa, therefore the manufacturer does not have any pre-determined entry points for electrical service. The
installer will need to determine the best point of
entry, and create an entry point. Any of the 4 walls
or the spa base can be drilled through to make this
access point. Prior to drilling, be sure that there are
no components on the interior of the cabinet that
will possibly be damaged or in the way while making
the hole. The manufacturer recommends that some
form of moisture barrier is used at the hole to prevent water from entering the spa. As long as all the
above criteria are met, this will in no way void the
warranty that is included with the spa.
Customer Service 1•800•787•6649 11
Prepare for Your New Spa
GFCI Wiring Diagram
!
(North America 240V 60hZ)
WARNING:
The electrical circuit must be installed by an electrical contractor and approved by a local building or electrical inspector. Failure to comply with state and local codes may result in fire or
personal injury and will be the sole responsibility of the spa owner.
Customer must provide a disconnect in the fixed wiring.
Improper installations present hazards which can result in personal injury or property damage and void the warranty on the spa.
House Breaker Box
OFF OFF OFF OFF OFF
ON ON ON ON ON
RED (HOT)
BLACK (HOT)
BOTTOM VIEW OF
TYPICAL G.F.C.I.
WHT
GRN
ON
OFF
G.F.C.I. Breaker Box
FRONT VIEW OF TYPICAL G.F.C.I.
RED (HOT)
FROM SPA
BLK (HOT)
FROM SPA
ON
WHT
WHT
BLK (HOT)
GRN (GROUND)
GRN (GROUND)
(3/
WHT
3&%
Ground
RED (HOT)
Hot
BLK (HOT)
Hot
#-,
RED (HOT)
8)5
LOAD
OUT
(RED)
USE COPPER
240V
WIRE MIN 6 AWG
LOAD
OUT
(BLK)
Neutral
WHT (NEUTRAL)
WHT
FROM SPA
4:45&. #09
GRN (GROUND)
OFF
240V
THREE WIRE
& GROUND
12
N
L1
L2
GRND
THESE WIRES GO
TO THE PC BOARD
CONTROL CIRCUIT
SPA CIRCUIT BOARD
GFCI Wiring Diagram
Prepare for Your New Spa
(European 230V 50hZ)
Systems with PCB Rev B Only
For Certified Electrical Personnel reference ONLY!
Note: A residual current device with a tripping current rated not more than 30 mA has to be installed
in addition to local requirement. Customer must provide a disconnect in the fixed wiring.
Protective device for power connection must be on all phase conductors based on local requirements.
Single Service, TN and TT Electrical Systems
3 Wires (1 Line + 1 Neutral + 1 Protective Earth)
Protective Earth wire 6mm2 minimum
(Green/Yellow) must be connected to system ground
terminal as marked.
This option is configured and shipped as the default.
All equipment (pumps, blower, and heater) runs on
service line L1.
Systems using only 1 DIP switch (A10) for heat disable:
• For 1 x 16 Amp Service:
DIP Switch A10 must be ON.
• For 1 x 32 Amp Service:
Set DIP Switch A10 such that total system amperage
draw never exceeds rated service input.
Systems using multiple DIP switches for heat disable:
•Refer to Switchbank settings on inside cover of
pack.
Note: A residual current device with a tripping current rated not more than 30 mA
has to be installed in addition to local requirement. Customer must provide a disconnect in the fixed wiring.
Protective device for power connection must be on all phase conductors based on local requirements.
Dual Service, TN and TT Electrical Systems
5 Wires (2 Lines + 2 Neutrals + 1 Protective
Earth)
Protective Earth wire 6mm2 minimum
(Green/Yellow) must be connected to system ground
terminal as marked.
The heater runs on service line L1, while all other equipment, such as pumps and blowers, run on service line
L2.
Completely remove the white wire from J26 and J32.
Note: J32 and J25 are electrically identical. The white
wire may be attached to either terminal before removal.
Systems using only 1 DIP switch (A10) for heat disable:
• DIP Switch A10 must be OFF.
Systems using multiple DIP switches for heat disable:
•Refer to Switchbank settings on inside cover of
pack.
Customer Service 1•800•787•6649 13
Operate Your Spa
Filling and Starting
1. Place spa on an approved surface and have it
properly wired by a licensed electrician.
2. Remove exterior spa panel near Service Access
Side label by inserting a flathead
screwdriver at bottom edge of
resin panel and prying out or by
prying out decorative plugs on
UltraTec panels and unscrewing screws or unscrewing decorative metal threaded fasteners on
panels.
5. Remove the filter (and weir and basket, if
equipped) from filter chamber. Photos may vary
from your particular spa model
6. All of our spas are winterized using a biodegradable antifreeze incase a spa were to sit idle in cold
weather prior to initial use. Use a garden hose to
3. Make sure white plumbing unions are secure and
did not loosen during shipping. There will be 4
unions on a 1-pump spa. Hand-tighten any loose
unions.
PRESSURE
UNION
SUCTION
UNION
4. Open all gate
valves in the equipment area. Before
operation, these
valves must be in
the UP/OPEN position and have
plastic clips inserted. Never run
the spa with the
gate valves closed
or without water
circulating for any
period of time.
14
rinse your spa with regular tap water. The hose
should be placed over jets and filter canister to
push out any remaining antifreeze. Fill the foot
well only and drain using the guidelines stated in
the “Draining Your Spa” section. Repeat this step if
water draining out does not appear to be clear.
7. Place a garden hose in the filter chamber and fill
your spa with regular tap water to 2” higher than
the highest jet. There is also a provided fill line indicator near your filter area. If the water is too
high, it will overflow when people enter the
bathing area. If the water is too low, air will enter
through the filter and possibly cause airlock or
even damage to the unit over time.
8. Install the filter (and weir and basket, if equipped)
into the filter chamber.
9. Once the water is at the correct level , turn on
the power at the GFCI breaker.
Note:When the power is turned on, the controls will perform a diagnostic check for a few minutes.When complete, the spa will automatically operate at filter speed
and continue heating until water reaches 100ºF.
10. If water does not flow from jets when the pump
is running, there could be an air pocket. See next
page, Priming the Pump, for methods of removing
air pockets from the pump.
Priming the Pump
Sometimes air can become trapped in the pump
while filling the spa.You will know this has happened
when after you have filled and started the spa, the
pump does not function.You will hear the pump operating, but no water will be moving. The pump will
not work properly while air is trapped in it. Continuing to operate the pump in this way will
cause damage.
Operate Your Spa
To remove a large air lock within the pump:
1. Turn off power at the breaker.
2. Remove the spa panel closest to the pump.
3. Loosen the white Pressure Union on top of the
pump by hand or with a strap wrench. When air is
bled out, tighten the union, turn breaker on and
set the pump on high speed.
New spa owners often have difficulty the first time
they start their spa and the pump fails to prime. This
can be frustrating, but these simple instructions can
help you.
To remove small air bubbles trapped in the
pump.
1. Turn the spa on and wait for PR (Priming Mode)
to appear on the topside display.
2. Press the JETS button to turn on the pump and
let it run for 10 seconds. The pump should be
running on low speed.
3. Press the JETS buttons again and let the pump run
on high speed for 10 seconds.
4. Press the JETS button again to turn off the pump.
The pump should be left in the off position for 10
to 15 seconds.
5. Repeat steps 1 through 4 until water is flowing
through all the jets and all air is removed from the
plumbing.
Customer Service 1•800•787•6649 15
Operate Your Spa
Topside Control Panels
System Settings
When your spa is first actuated, it will go into Priming mode, indicated by “Pr.” The Priming mode will
last for less than 5 minutes (press a Temperature
button to skip Priming Mode) and then the spa will
begin to take temperature readings, followed by the
heater test cycle. After completed, the heater will
turn on, heat the spa and maintain the water temperature in the Standard mode.
The start-up temperature is set at 100°F/37°C.
The last measured temperature is constantly displayed on the LCD. Note that the last measured
spa temperature displayed is current only when the
pump has been running for at least 2 minutes.
Maximum Temperature is set at 104ºF/40ºC
as required by UL/CSA.
Minimum temperature is 80ºF/26ºC.
Note: If the spa is currently in a heating or filtration
cycle the primary pump will only switch between high
and low. It cannot be turned off until the heating or filtration cycle is completed.
Preset Filter Cycles
The first filter cycle begins 6 minutes
after the spa is energized. The second filter cycle begins 12 hours later.
The default filter time is 2 hours. Recommended
setting is F2.
F2
Example: In a 12 hour period (1 cycle), a setting of F2
means 2 hours of filtration on, 10 hours of filtration off.
You may choose F2, F4, F6, F8 or c (continuous).
To program, press a temperature button, then “Jets”.
Press a temperature button to adjust. Press “Jets” to
exit.
Mode
Mode is changed by pressing a temperature button,
then pressing the “Light” button.
Standard Mode is programmed to maintain the
desired temperature. Note that the
last measured spa temperature displayed is current only when the pump
has been running for at least 2 minutes. “ST” will be
displayed momentarily when you switch into Stan-
ST
16
dard Mode. The temperature is constantly displayed
when in Standard Mode. This is the best mode to
use during COLD weather.
Economy Mode heats the spa to the set temperature only during filter cycles or if the
temperature falls to 20 degrees
below set temperature. “EC” will display solid when temperature is not current, and will
alternate with temperature when temperature is
current. This is the best mode to use during WARM
weather.
Ec
Sleep Mode heats the spa to the set temperature
only during filtration cycles. “SL” will
display solid when temperature is not
current, and will alternate with temperature when temperature is current, but only
within 20 degrees of your set temperature.
SL
Freeze Protection
If the temperature sensors detect a drop to below
44°F/6.7°C within the heater, the pumps will automatically activate to provide freeze protection. The
equipment stays on until 4 minutes after the sensors
detect that the spa temperature has risen to
45°F/7.2°C or higher.
__________________________________________
One-Pump Spas
Jets
Touch the “Jets” button once to turn the main
2-speed pump on or off, and to shift between low
and high speeds. If left running, the low speed of the
pump will automatically turn off after 2 hours, and
the high speed will automatically turn off after 15
minutes.
Lights
Press the Light button on the topside control panel
to turn the spa light on. If your spa has perimeter
LED lights, they will also light up at the same time as
the spa light. LEDs operate in four modes. The mode
is changed by turning the light off and then immedi-
Operate Your Spa
ately back on
1. Fading: The lights will cycle through all the
colors in this order: White, Cyan, Magenta, Blue,
Chartreuse, Green, Red
2. Color Locked: This cycle offers a hard color
change without fading.
3. Quick Color Change: Each time you press the
button, you advance to the next color.
4. Flashing white: The LED lights will flash white.
“WARM / COOL” Buttons
To display the Set Temperature, press either the
“WARM” or “COOL” button once. The LCD will
begin to flash the set temperature. If you want to
increase or decrease the desired temperature, press
the “WARM” or “COOL” button accordingly. Once
at the desired temperature, allow a few seconds for
the flashing to cease. Your Set Temperature has now
been successfully set.
Control Pack Codes See pages 29-30.
__________________________________________
Operational and
Energy Tips
1.Control Valves – air and water controls on the top of spa
a. Average to Cold Climate - When not in the
spa, make sure the valves are turned off. All these
valves will inject a certain amount of air into the
water which causes a cooling effect. Therefore
your spa will have to heat more often and cost
more money to operate.
b. Hot Climate – Hot tubs are only designed to
heat up and maintain temperature, therefore hot
climate can actually make a spa over heat. In
these areas, the control valves can be left open all
the time to help cool the spa down.
2.Filter Settings – Time and Duration
a. Filter settings
i. Filter times - To set your filter time, simply
power your spa on at desired filter start time.
If you power the spa up at 8:00am, it will filter
at 8:00am and 8:00pm daily until the power is
turned off and on again.
1. Savings – if your electric provider offers different rate per KWH (peak / off-peak) then
you will want your filter time to take place
during off-peak time.
2. Cooling a Spa – if you are experiencing over
heating with your spa, have the spa filter
during cooler times of the day, and leave the
control valves opened like mentioned prior.
ii. Filter setting F2,F4,F6,F8,and FC = filter
constantly
1. The factory setting is F2, which means the
spa will filter 2 hours for every 12 hour period. 4 hours total per day. Since we use a
large primary pump for your filtration, it
moves a lot of water quickly. Therefore we
recommend you keep your filtration at no
more than F4, anything longer will just
waste electricity and in warm climates the
spa may overheat.
3. Heating Modes – Standard, Economy,
and Sleep
a. 4 Button Controllers Only - These options
are not always unlocked from the factory, and
may require a settings change. Attempt to change
the mode several times prior and if no results a
dip switch will need changed.
b. Standard – St
i. Standard is the default setting, and you are
in standard mode if none of the other setting
codes show up
1. Temperature will be at or near desired temperature constantly
2. Pumps turn on at regular intervals to check
and maintain temperature
3. Best to use at startup of spa, it will heat
until desired temperature is reached
4. Best to use in cold climates
5. Most costly to operate
c. Economy – Ec
i. Economy is the power saving alternative for
regular heating, you will know that you are in
economy by the code displayed. If the pump is
running the current temperature and code will
alternate on the display.
1. Spa will only heat during filter period
2. Temperature will remain close to desired,
but it will drop between filter periods
3. If users can get in a routine, filter period
Customer Service 1•800•787•6649 17
Operate Your Spa
should overlap the usage time by a half
hour. This will have spa temperature closest
to the desired temperature.
a. Example, if using the spa at 8:00 have spa
filter from 6:30 – 8:30.
4. Best used in mild to warm climates
5. Tests show a 20% reduction in energy consumption when compared to standard
mode
d. Sleep – Sl
i. Sleep is considered a vacation heater setting,
and will maintain your spa water at the most
affordable price
1. Spa will only heat during your filter period
2. The water temperature may drop up to 20
degrees below your desired temperature
3. Will work in all climates, and will not allow
the spa to freeze
4. Tests show a 50%+ reduction in energy consumption when compared to standard
mode
4. Steam Loss / Venting Around Spa Cover
a. It is normal to see an occasional burst of steam
from around the cover due to pressure releasing
from a high to low area. However heat loss can be
greatly impacted by use of the spa
i. Control valves should be turned off when
getting out of the spa in a cool climate.
1. Air injects from the cabinet and enters into
the water area. That air not only will cool
the cabinet area, but will also greatly increase the pressure under the cover and
cause more steam to release.
ii. Surfaces are different for all spas, and covers may provide a better seal is spun differently.
1. If the folding seam goes over the controller
area, often more steam will be able to escape. Try to position the cover so that the
fold seam goes over the wider top surface
areas on the adjacent sides.
Proper Spa Cover Use
Important! Keep the spa covered when not in use!
• Covered spas will use less electricity in maintaining
your set temperature.
• Covering your spa will protect your spa’s finish
from the sun’s ultraviolet rays.
• You are required to keep the spa covered to maintain warranty coverage.
18
• Covering your spa helps prevent children from
drowning in the spa. See the photo for instructions
on mounting the locks and how to lock and unlock
the cover.
• In addition, while a soft spa cover is rigid, it is not
designed to support any weight. Therefore, as a
safety precaution and to preserve the life of your
cover, you must not sit, stand, or lie on it, nor
should you place objects of any kind on top of it.
__________________________________________
Personal Settings
Jets
Jets in your spa may be adjustable. Rotating the face of an
adjustable jet to the left
(counter-clockwise) will increase
the amount of water flow
through the jet. Rotating the face of an adjustable jet
to the right (clockwise) will decrease the amount of
water flow through the jet.
Air Controls
Air controls are
the 2” knobs
located around
the top of your
spa. Each one
will let you add
a mixture of air with the jet pressure. This is accomplished by rotating the air control knob to the left
(counterclockwise) to increase the amount of airflow through the jets. To decrease the amount of airflow through the jets, rotate the handle to the right
(clockwise).
Water Feature Controls (if equipped)
Some spas include waterfalls
and/orwater
columns. Increase or decrease the flow of the waterfall using the 2” water
on/off knob nearest the water feature.
Operate Your Spa
Water Columns (if equipped)
IMPORTANT!
When spa session is over,
and before cover is closed,
these water features
MUST be turned off
using the water control
knob nearest the feature
or water will continue to
run through them, potentially
causing draining of your spa,
depending on how long they
are left on.
__________________________________________
Testing and
Adjusting Water
As the owner of a spa, it is important that you maintain your spa water and keep your spa equipment in
excellent condition. To do so, you must first balance
your spa water.
Chemical Balance
You will need to test and adjust the chemical balance of your spa water. Although this is not difficult,
it needs to be done regularly.
There are 2 types of testing methods:
• The reagent test kit is a method which provides a
high level of accuracy. It is available in either liquid
or tablet form.
• Test strips are a convenient testing method commonly used by spa owners.
Balancing the Total Alkalinity
Total alkalinity (TA) is the measure of the total
levels of carbonates, bicarbonates, hydroxides, and
other alkaline substances in the water. TA can be
considered a pH buffer. It is the measure of the
ability of the water to resist changes in pH level.
The recommended total alkalinity is
80 - 120 ppm.
If the TA is too low, the pH level will fluctuate
widely from high to low. Low TA can be corrected
by adding alkalinity increaser.
If the TA is too high, the pH level will tend to be
too high and may be difficult to bring down. High TA
can be corrected by adding pH decreaser.
When the TA is balanced, it normally remains
stable, although adding water with high or low
alkalinity will raise or lower the TA level.
Balancing the Calcium Hardness
Calcium hardness (CH) is a measure of the total
amount of dissolved calcium in the water. Calcium
helps control the corrosive nature of the spa’s
water and is why soft water is not recommended.
The low calcium content of soft water is very corrosive to the equipment and can cause staining of
the spa shell.
The recommended calcium hardness is
150 - 200 ppm.
If the CH is too low, add liquid hardness increaser.
If the CH is too high, dilute the spa water with soft
water or, if this is not available, add stain and scale
defense.
When the CH is balanced, it normally remains stable, although adding soft water or very hard water
will raise or lower the CH level.
Balancing the pH
The pH level is the measure of the balance between
acidity and alkalinity.
The recommended pH is 7.2 - 7.6.
If the pH is too low, it can cause corrosion of metal
fixtures and the heating element.
If the pH is too high, it can cause scaling by allowing
metals or minerals to form deposits and stain spa
surfaces.
8.2
Too alkaline,
causes scaling
8.0
7.8
Ideal balance
Too acidic,
causes corrosion.
Decrease the
pH level.
7.6
7.4
7.2
7.0
6.8
6.6
Increase the
pH level.
Customer Service 1•800•787•6649 19
Maintaining Spa Water Quality
Ozone
Ozone is a natural purifier. Chemically known as
O3, it is produced from simple oxygen molecules in
our atmosphere. Ozone is produced in nature from
lightning during electrical storms and from ultraviolet rays from the sun. It forms our protective ozone
layer.Your spa’s ozone generator is designed to duplicate this natural sanitizer. Ozone breaks down
and oxidizes oils, suntan lotions, sweat, urea, etc.
from spa water more effectively than commercial
oxidizers. Ozone works with chlorine or bromine
systems in your spa to destroy bacteria and viruses
and will do so more effectively. Ozone only leaves
simple oxygen in the water as a by-product.
If your spa is equipped with an ozone generator it
will automatically produce ozone, but it cannot be
used as the sole means of maintaining safe spa
water. You must select and use a spa chemical sanitizer in addition to your ozone generator. The ozone
generator is a wearable, non-warranty item and it
needs to be replaced approximately every 2 years.
Sanitation
You will need to decide which chemical sanitizer
you wish to use, regardless of the presence of an
ozonator. Spa owners with an ozonator still need to
use a chemical sanitizer. Sanitizers kill bacteria and
viruses and keep the water clean. A low sanitizer
level will allow microbes to grow quickly in the spa
water. Use either bromine or chlorine as your sanitizer or a non-chlorine/non-bromine sanitizer. All
work well when maintained regularly. Consult your
spa dealer for the right decision with regards to
your lifestyle and spa usage.
This manual will cover general chlorine sanitation
only.
If Using Chlorine as a Sanitizer
• Do not use Trichor tablets or liquid chlorine.
• Once a week, check the chlorine level using either
a test strip or a reagent kit. Refer to product for
the ideal range.
• Monitor chlorine levels of the spa water weekly.
Note that chlorine dissipation rate will be faster at
higher water temperatures and slower at lower
temperatures.
• When you add chlorine, make sure no bathers are
in the spa, open all jets and run the spa at high
speed with the cover open for at least 30 minutes.
20
If Using Bromine as a Sanitizer
Bromine is a very effective sanitizer that produces
low chemical odors. Unlike chlorine, it can break
down bacteria and other impurities to a safe level
with a low burn-out rate.
Shocking the Water
In addition to using a chemical sanitizer, you may
need to shock the water. Shocking the water helps
remove burned-out chemicals, bacteria, and other
organic material from your spa’s water and improves your sanitizer’s effectiveness.
Do not use chlorinating shock, which will damage your spa’s jets and pump seals. Only use oxidizer shock. It is an easy way to maintain chemical
plans.
For best results use the directions below.
Add oxidizer shock:
• If sanitizer level temporarily reads low
• After heavy bather loads
• If water has a strong odor
Spa must be running with all of the jets on high for
30 minutes with the cover open. If necessary, repeat
oxidizer shock in 30 minute intervals.
!
The manufacturer does hereby claim
no responsibility or liability for use of
and quantities of the chemicals used.
Read and follow all label instructions.
Do not use third-party salt-based systems in
your spa! Damage caused by salt-based systems
that have not been factory installed will not be
covered under your warranty.
Filtration
Cleaning your filter regularly is the easiest and most
effective single thing you can do to keep your water
clear. A clogged or dirty filter will cause the heater
and pump to work harder than they need to, possibly causing them to fail. The spa’s heating system will
only function with the proper amount of water flow
through the system.
Filter Cleaning
The filter is the part of your spa that removes the
debris from the water and needs to be cleaned on a
regular basis to maximize your spa’s filtering performance and heating efficiency.
In addition to spraying off the filter weekly to re-
Maintaining Spa Water Quality
move surface debris, your filter should be deep
cleaned periodically to dissolve scale and particles
that get lodged deep within the filter fibers and impede the filtration process. Even if the filter looks
clean, scale and particles can clog the fibers and prevent water from flowing through the filter resulting
in the most common spa problem – no heat, caused
by a dirty filter.
We recommend you clean your filter once a month
and replace it once every 6 months or as necessary.
1. Remove the filter by turning it counterclockwise,
unscrewing the bottom threads, then pulling it up
and out.
2. Place the dirty filter into a bucket of water deep
enough to cover the filter. Add 8 oz of liquid filter
cleaner to the bucket of water.
3. Soak the filter for a minimum of 24 hours.
4. Spray pleats of the filter with a water hose.
5. Reinstall the filter.
Tip: Keep a spare filter to use in the spa while the dirty
filter is being deep cleaned.
__________________________________________
Chemical Safety
Read and follow all printed instructions listed on
bottles and packages. Failure to follow chemical directions may result in serious injury, sickness, or
even death.
Add chemicals to the center of the spa with the
pump running. Make sure the water is heated. Never
add chemicals to cold water, as this will effect chemical action. Also, never add chemicals directly into the
skimmer.
!
!
!
WARNING!
Never add chemicals to your spa
while bathers are in the spa!
Do not exceed chemical dosages as
recommended on chemical bottles
and packages.
Never change chemical brands or
types without completely draining,
flushing and thoroughly cleaning the
spa and cover first.
Vacation Care
You can leave your spa unattended for up to two
weeks if you follow these instructions.
• ALWAYS lock your cover using the cover locks if
you plan to be away from home and the spa is
filled with water.
• Follow the water quality instructions starting on
page 19.
• Shock the water (add either chlorine or bromine
sanitizer).
• When you return, check water chemistry and adjust accordingly.
If you will not be using your spa for longer than 14
days and a spa maintenance service is not available,
we strongly recommend you drain or winterize
your spa. See page 23 for Winterization procedure.
__________________________________________
!
!
WARNING!
Never mix chemicals together.
Do not allow chemicals to come in
contact with skin, eyes or clothing.
Remove and wash clothing that may
have been exposed to chemical contact prior
to wearing them again.
!
!
Inhaling or ingesting chemicals will
cause serious injury, sickness, or even
death.
Chemicals must be stored completely out of the reach of children in
an area that is well vented, cool, and
dry. Failure to provide a proper area
for chemical storage may result in serious injury, sickness, fire explosion and even death.
Do not store your chemicals inside the equipment area of your spa.
Customer Service 1•800•787•6649 21
Maintaining Spa Water Quality/Cleaning and Care
Draining Your Spa
Your spa should be drained every 3-4 months, and
refilled with fresh tap water. The following is the recommended method for draining your spa.
1. Turn off the power at the breaker.
2. Remove filter.
3. Your drain valve is located inside the spa cabinet
on the Service Access Side.
4. Locate hose ending with the 3/4 inch hose shut-off
valve.
5. Hook up the female end of a garden hose to the
drain fitting.
6. Place the other end of the garden hose where you
would like the water to drain to.
7. Twist the hose shut-off valve counterclockwise to
open the drain.
8. Let spa drain completely, then remove garden
hose.
9. Twist the hose shut-off valve clockwise to close it
and replace cap.
ments on this surface as they may scratch it. Small
scratches can be removed by buffing lightly with a
clean cloth and using either an automotive polishing
liquid or a toothpaste containing a fine polishing ingredient. For deeper scratches, sand the surface
lightly with 400 grit “wet or dry” paper and buff with
fine-grit buffing compound.
Spa Cover and Pillows
Protect spa cover and pillows by
applying a spa vinyl cleaner as part
of your monthly maintenance
plan. It is specifically designed to
protect spa covers and pillows from chemical and ultraviolet light damage without leaving an oily residue
behind.
Warning: Do not use automotive vinyl protectants on spa
covers or pillows.These products are generally oil-based
and will cause severe water clarity issues that are difficult
to correct.
Removing and Reseating Pillows
You can remove the pillows for cleaning and maintenance quickly and easily. This method works for all
types of pillows.
Water drained from your spa is safe to dispose of in your
yard, septic system or in a drain. Follow all local/municipal
codes and regulations for disposal.
__________________________________________
Cleaning Your Spa
Resin Spa Surface
For normal care and cleaning, use a soft cloth or
sponge with soap and water. Rinse well and dry with
a soft, clean cloth.
• Clean grease, oil, paint and ink stains with isopropyl
(rubbing) alcohol. Rinse well and dry with a soft,
clean cloth.
• Never use abrasive cleaners.
• Do not allow your surface to come into contact
with nail polish, nail polish remover, wintergreen oil
(methyl salicylate), dry cleaning solution, lacquer
thinners, gasoline, pine oil, etc.
• Avoid placing razorblades or other sharp instru22
To attach rectangular pillows:
1. Hold pillow LOWER than the final pillow position.
2. Drag the pillow UPWARD allowing the BOTTOM
of the bracket to enter the slot in the pillow first.
3. As the pillow begins to attach to the bracket,
press inward on the center of the pillow.
4.The pillow will snap into place.
1.
2.
3.
4.
__________________________________________
Winterizing
Winterizing and De-Winterizing Your Spa
Important: Damage caused by improper winterizing is not covered under the manufacturer’s
warranty. If you have any questions, please call
Technical Support at 1-800-787-6649. You may
also wish to contact a professional to perform
these services for you.
1. Unplug spa, or turn off power at the GFCI
circuit breaker before draining or servicing
your spa.
2. Open access door, or remove exterior resin panels by prying out decorative plugs and unscrewing
screws (Fig. 1).
3. Attach a garden hose to the drain and open the
blue ball valve (Fig. 2). Water will start to drain.
You may have some water left in the spa shell that
did not drain. Remove it with a wet-vac or by hand
with a small cup.
Water drained from your spa is safe to dispose of in your
yard, septic system or in a drain. Follow all local/municipal
codes and regulations for disposal.
4. Loosen all large white unions from heater and
pump to let excess water drain from the lines (Fig.
3). There will be 4 unions.
5. After the spa has drained, you MUST also use a
wet-vac to remove the water from the lines by
vacuum/suction. Water left in the lines and jets will
freeze and damage them. To adequately clean out
the lines, place the wet-vac for 10-15 seconds
over: each drain (Fig. 4); each union (Fig. 5); each
jet face (Fig. 6); each suction (Fig. 7); and the filter
cavity (Fig. 8). See filter removal procedure.
6. Tighten all unions and make sure all gate valves are
open with clips insatalled (Fig. 3).
7. Pour a gallon of spa antifreeze into the top of each
pump (Fig. 9) and a gallon into the filter cavity (Fig.
10).
8. Replace all exterior panels.
9. Close your spa cover.
FIGURE 1
FIGURE 2
GATE VALVE/CLIP
UNION
FIGURE 3
FIGURE 4
FIGURE 5
FIGURE 6
FIGURE 7
FIGURE 8
FIGURE 9
FIGURE 10
De-Winterizing Procedure
1. Fill the spa’s footwell with water.
2. Drain the spa to clear the antifreeze out of the spa. See page 22. Draining Your Spa, for procedure.
Water drained from your spa is safe to dispose of in your yard, septic system or in a drain. Follow all local/municipal
codes and regulations for disposal.
Customer Service 1•800•787•6649 23
Maintenance Schedule
Maintenance Schedule
Each time you refill the spa
• Follow the Filling and Starting procedure,
sections 7-10 on page 14.
Prior to each use
• Test the spa water using either test strips
or a reagent test kit.
Adjust chemical levels as necessary.
Once a week
• Test the spa water using either test strips
or a reagent test kit.
Adjust chemical levels as necessary.
Once a month
• Deep clean your spa’s filter.
• Apply spa vinyl cleaner/protectant to vinyl
spa soft cover and pillows.
24
Every 3-4 months
• Drain and clean your spa with a
non-abrasive cleaner.
• Follow the Filling and Starting procedure,
sections 7-10 on page 14.
Once a year*
• Replace filter cartridge(s) if the pleats
appear frayed or damaged.
*May require more frequent replacement, depending on use.
Every 2 years
• Replace your ozonator, if equipped.
Troubleshooting Water Quality Problems
Problem
Probable Causes
• Dirty filter
• Inadequate or improper sanitizing
• Oils, lotions, organic matter
• Old water
• Clean the filter
• Run jet pumps and clean filter
• Add sanitizer
• Shock spa with sanitizer
• Adjust pH or alkalinity to balance
• Drain and refill spa
Algae
• pH too high
• Shock spa with Sanitizer.
Adjust pH
• Shock spa with sanitizer and maintain
good sanitizer level
Organic buildup or scum
ring around spa
• Oils, dirt in spa water
• Wipe off scum ring using a clean rag. In
extreme cases, you may need to drain,
clean and refill your spa.
Water odor
• Organics
• Inadequate or improper sanitizing
• pH too low
• Shock spa with sanitizer
• Add sanitizer
Water is cloudy
Chlorine odor
Musty odor
• Sanitizer too low
• Chloramine level too high
• pH too low
• Algae or bacteria
Possible Solutions
• Adjust pH to balance
• Shock spa with sanitizer
• Adjust pH to balance
• Shock spa with sanitizer. If problematic
or visible, you may need to drain, clean
and refill your spa.
Eye irritation
• pH too low
• Sanitizer too low
• Adjust pH to balance
• Shock spa with sanitizer and maintain
good sanitizer level
Skin irritation or rash
• Unsanitary water quality
• Free chlorine level too high (above
5 ppm)
Stains
• Total alkalinity and/or pH are too
low
• High amounts of copper or iron in
water
• Shock spa with sanitizer and maintain
good sanitizer level
• Allow level to drop naturally to below
5 ppm before using spa
Scale
• Adjust total alkalinity and/or pH
• Use stain and scale inhibitor
• Calcium content of water is too
• Adjust total alkalinity and pH. If needed,
high. Total alkalinity and pH are too
drain spa, scrub off scale, then refill and
high.
balance water.
• Use stain and scale inhibitor
Customer Service 1•800•787•6649 25
Troubleshooting Operations
Symptom
Possible Cause(s)
Possible Solution(s)
System does not work
Power is turned off
Reset spa
The 30A fuse has blown
Contact customer service
POWER
Control pad and spa
equipment do not operate
The spa does not turn off
No electrical power to spa
Spa is trying to heat up
Spa is in filter cycle
Control panel displays a
message
GFCI breaker trips repeatedly
HEAT
Spa does not heat
Spa is in Standard mode
An error may have occurred
Improper wiring to spa or GFCI breaker is
defective
Check setting
See diagnostic messages on pages 29-30 for
message code meanings
Consult with a qualified electrician
Check mode. Set to Standard or Ready
See control panel instructions on pages 1617.
Heater is defective
Gate valve is partially or fully closed
Thermostat has been turned down
Insufficient filtration time if Sleep or
Economy mode
Add water to correct level
Turn on or reset the GFCI circuit breaker.
If this does not solve the problem, have a
qualified electrician check the electrical
service.
Contact customer service
Open gate valves. Note: Never operate
your spa with the gate valves closed!
Set control panel to higher temperature
Increase filtration time
Water level is too low
Add water to correct level
Dirty filter cartridge
Clean filter cartridge
No electrical power to spa
Gate valves closed
26
Normal. No adjustment necessary
Contact customer service
No electrical power to spa
Spa gets too hot
Check the temperature setting is in
Standard mode
There is a defective component on spa
Water level is too low
Spa gets warm but not hot
Turn on or reset the GFCI circuit breaker.
If this does not solve the problem, have a
qualified electrician check the electrical
service.
Spa cover improperly positioned
Filtration time is set too long
Turn on or reset the GFCI circuit breaker.
If this does not solve problem, have a qualified electrician check the electrical service.
Open gate valves
Align spa cover
Reduce filtration cycles, especially during
summer months
Troubleshooting Operations
Symptom
Possible Cause(s)
Water is not clean
For all water clarity problems, see page 26.
WATER
High water consumption
Very high evaporation due to air valves
being open
Shut off air valves and refill as necessary
Blocked wall suctions or skimmer
Clean wall suction/skimmer.
Low water stream from the jets Running in FILTER mode - slow speed
Dirty filter
Jets are closed
No water stream from the jets
Gate valves closed
Pump has airlock
Jets are closed
Power switched off, system off
Pump is defective
Water leakage from below spa
WATER PRESSURE
Jets surge on and off
Pump fluctuations
Check the connections and drain hoses
LIGHT(S)
Standard spa light doesn’t
work
Clean filter and replace
Open jets
Open gate valves
Remove airlock by priming spa (page 15)
Open jets
Reset power
Contact customer service
Low water. Check level on skimmer flap
Tighten loose connections.
Add water to normal level
Filter cartridge is dirty
See Cleaning the Filter
The suction fittings are blocked
Remove any debris that may be blocking
the suction fittings
Air is trapped in the pump
No airstream from the jets
Select high speed jets
Water level is too low
Jets are weaker than normal or Jet valves are partially or fully closed
do not work at all
AIR AND JETS
Possible Solution(s)
Open jet valves
Remove airlock by priming spa (page 15)
Gate valve is closed
Open gate valves. Note: Never operate spa
with the gate valves closed!
Air control not open
Open the control
Jet spout opening missing
Check jets and replace as necessary
Jet spout opening not fixed properly
Check jet spout openings
Light bulb has burned out
Replace light bulb
Lighting system is defective
Contact customer service
Customer Service 1•800•787•6649 27
Troubleshooting Operations
Symptom
Possible Cause(s)
Possible Solution(s)
Pump runs constantly – will
not shut off
Problem with circuit board
Contact customer service
Water level is too low
Add water to normal level
Damaged or worn-out motor block
Contact customer service
PUMP
Noisy pump
Blocked wall suctions or skimmer
Clogged floor suction or skimmer
Leakage of air into suction line
Debris is inside pump
Gate valves are closed
Damaged or worn motor bearings
Pump turns off during
operation
Pump has a burning smell
while running
Pump does not work
Improper or defective wiring
Automatic timer has completed its cycle
Clean floor suction or skimmer
Contact customer service
Contact customer service
Open gate valves. Note: Never operate
your spa with the gate valves closed!
Contact customer service
Contact customer service
Start the cycle again
The pump motor is defective
Contact customer service
Power may be turned off
Reset power
Incorrect or faulty wiring of electrical
supply
Contact customer service
Damaged or worn motor bearings
Pump has overheated
Switch is off
Contact customer service
Let cool for one hour
Auto reset after the motor has cooled
down
House circuit breaker tripped or in OFF
position
Reset circuit breaker
Contact customer service
Damaged electrical cord
Contact customer service
Motor overload condition
Pump cord not plugged in
GFCI tripped or in OFF position
28
Clean the wall suction/skimmer
Motor overload will reset automatically. If
problem persists, contact customer service
Plug pump cord into appropriate receptacle
Reset GFCI
Control Pack Codes
VS and GS SERIES Control Pack Codes
ST
EC
SL
HH
OH
IC
SA
SB
SN
HL
LF
STANDARD MODE
ECONOMY MODE
SLEEP MODE
---
Problem: No message on display. Power has been cut off to the spa.
Solution: The control panel will be disabled until power returns. Spa settings will be preserved
until next power up. Or .3 amp fuse is blown and needs to be replaced.
Problem: Temperature unknown.
Solution: After the pump has been running for 2 minutes, the temperature will be displayed.
Problem: “Overheat”- The spa has shut down. One of the sensors has detected 118ºF/43 C at
the heater.
Solution: DO NOT ENTER WATER. Remove spa cover and allow water to cool. Once the
heater has cooled, reset by pushing any button. If spa does not reset, shut off the power to the
spa and call customer service or service organization.
Problem: “Overheat”- The spa has shut down. One of the sensors has detected 118ºF/43 C at
the heater.
Solution: DO NOT ENTER WATER. Remove spa cover and allow water to cool. At 107ºF/ 42
C, the spa should automatically reset. If spa does not reset, shut off the power to the spa and call
customer service or service organization.
Problem: “Ice” – potential freeze condition detected.
Solution: No action required. The pump will automatically activate regardless of spa status.
Problem: Spa is shut down. The sensor that is plugged into Sensor “A” jack is not working.
Solution: If the problem persists, contact your customer service or service organization. (May
appear temporarily in an overheat situation and disappear when the heater cools.)
Problem: Spa is shut down. The sensor that is plugged into Sensor “B” jack is not working.
Solution: If the problem persists, contact customer service or service organization. (May appear
temporarily in an overheat situation and disappear when the heater cools.)
Problem: Sensors are out of balance. If alternating with spa temperature, it may just be a temporary condition. If flashing by itself, spa is shut down.
Solution: If the problem persists, customer service or service organization.
Problem: A significant difference between temperature sensors has been detected and could indicate a flow problem.
Solution: Check water level in spa. Refill if necessary. If the water level is okay, make sure the
pumps have been primed. If problem persists, contact customer service or service organization.
Problem: Persistent low flow problems. (Displays on the fifth occurrence of “HFL” message
within 24 hours.) Heater is shut down, but other spa functions continue to run normally.
Solution: Follow action required for “HFL” message. Heating capability of the spa will not reset
automatically; you may press any button to reset.
cont.
Customer Service 1•800•787•6649 29
Control Pack Codes
VS and GS SERIES Control Pack Codes
DR
cont.
Problem: Possible inadequate water, poor flow, or air bubbles in detected in the heater. Spa is
shut down for 15 minutes.
Solution: Check water level in spa. Refill if necessary. If water level is okay, make sure the pumps
have been primed. Press any button to reset, or this message will automatically reset within 15
minutes. If problem persists, contact customer service or service organization. On a fresh fill
your pump may be air locked. Refer to page 16 for removing an air lock.
DY
Problem: Inadequate water detected in heater. (Displays on third occurrence of “dr” message)
Spa is shut down.
Solution: Follow action required for “dr” message. Spa will not automatically reset. Press any
button to reset. On a fresh fill your pump may be air locked. Refer to page 15 for removing an air
lock.
If you have an error code that will not clear, try the following:
VS and GS Pack Reset Instructions
Tools:
Phillips head screwdriver
Needle nose pliers (optional)
First, turn the power off to the spa by using the breaker disconnect. Then, remove the cover to the pack
(electrical control unit inside spa). Locate the board diagram on the inside of the cover, and find J43 Persistent Memory. This is located approximately ¾” above and ½” to the right the red dipswitch bank. It is a small
black piece of plastic located between two yellow pieces connected to the board. The jumper on J43 should
be hanging on one (1) pin and in a vertical position. Using needle nose pliers (or fingers) gently grab the black
jumper and remove from the board. Next, put the jumper back on the pin it came off of in the horizontal position using it to connect the adjacent pin. Proceed to turn the power back on to the spa. Once you see “PR”
on the top display, wait one (1) minute and turn the breaker back off. Now reverse the process. Take the
black jumper off of both pins and reposition vertically on just one pin (this is done just as a place-saver so
the jumper does not become lost). Replace the cover to the pack, and power the spa back on.
Mode
Standard Mode is programmed to maintain the
desired temperature. Note that the last measured
spa temperature displayed is current only when the
pump has been running for at least 2 minutes. “ST”
will be displayed momentarily when you switch into
Standard Mode. This is the best mode to use during
COLD weather.
Economy Mode heats the spa to the set temperature only during filter cycles or if the temperature
falls to 20 degrees below set temperature. “EC” will
display solid when temperature is not current, and
30
will alternate with temperature when temperature
is current. This is the best mode to use during
WARM weather.
Sleep Mode also heats the spa to the set temperature only during filtration cycles. “SL” will display
solid when temperature is not current, and will alternate with temperature when temperature is current, but only within 20 degrees of your set
temperature.
Register Your Product
Product Registration
Register your spa online!
Go to strongspas.com and click on Register.
It is important that you register your product as soon as possible.
IMPORTANT:
Warranty is void if the spa is moved to any location that is not the original ‘Ship To’ address.
Locating the product serial number
The serial number of your spa is located on a metal plate attached to exterior of the spa.
You will need this number to properly register your spa and activate coverage.
Write this information in the space provided below.
Please have the following information ready when registering your spa.
Spa Model: ________________________________________________________________
Spa Serial Number: __________________________________________________________
Date Purchased: ____________________________________________________________
Date Delivered: ____________________________________________________________
Date Installed: ______________________________________________________________
Dealer/Vendor Name ________________________________________________________
Dealer/Vendor Phone Number: ________________________________________________
Dealer/Vendor Address: ______________________________________________________
KEEP THIS PAGE FOR YOUR RECORDS!
Customer Service 1•800•787•6649 31
For customer service, please call
1-800-787-6649
READ AND FOLLOW ALL INSTRUCTIONS
To reduce the risk of injury, do not permit children to use this
product unless they are closely supervised at all times.
SAVE THESE INSTRUCTIONS
12.29.16