iKey Troubleshooting Tips iKey BT-80-TP Bluetooth Keyboard How to Pair using Windows 8 1) In Windows, Open Bluetooth menu by: Navigate to Start Menu, Click Search Function, Search for “Bluetooth”, click “Bluetooth Settings” 2) Ensure Bluetooth is ON – RED BOX 1) Turn on BT-80-TP by holding the “Power” Symbol in the top right corner for 3 seconds and release, Red LED should blink 3 times – BLUE BOX 2) To Pair: Press and hold “Bluetooth” button, Blue LED should start blinking, release button – GREEN BOX 3) In the Bluetooth menu of Windows 8, “iKey Bluetooth Keyboard – Ready to pair” should appear – RED BOX 4) Click “Pair” – BLUE BOX 5) A passcode should appear 6) Type this code on the BT-80-TP and press “Enter”, Please note this number will change for each new pairing. 7) Keyboard should now be paired, test by pressing “Caps Lock” or “Num Lock”, LED indicator should come on if paired. 8) Keyboard will go into “Low Power” mode after 15-20 seconds of no action. a. LED indicators will shut off b. To wake simple press any button on the keyboard, LED indicators will illuminate (If applicable). Power Cycle Bluetooth Keyboard 1) Power OFF the keyboard, press and hold Power button until LED blinks once. a. If the Indicator blinks 3 times, the keyboard was initially OFF and is now ON. Revert back to Step 1. 2) Wait 30 seconds and power ON keyboard, press and hold Power button until LED blinks 3 times. Low Power Mode When the keyboard enters low power mode, all communication will stop, any ON LED indicators (Caps, Scroll, Num Lock) will turn off To wake the keyboard simply press any button except for the power or Bluetooth button Simple test to ensure communication is restored: toggle Caps, Num, or Scroll lock. LED indicator will only illuminate if the keyboard is connected to the computer via Bluetooth Removing Device from Bluetooth 1) In Windows, Open Bluetooth menu by: Navigate to Start Menu, Click Search Function, Search for “Bluetooth”, click “Bluetooth Settings” 2) Menu should show a “IKEY Bluetooth Keyboard – Connected” device 3) Click the keyboard to show “Remove Device” 4) Click “Remove Device” – RED BOX 5) NOTE: Windows 8/8.1 has a bug where this may not work, if this does not remove the device follow the instructions below for “Force Deleting Bluetooth Devices” Force Deleting Bluetooth Devices 1) Navigate to the “Control Panel” by searching for “Control”, click “Control Panel” 2) Open “Device Manager” 3) Click “View” at the top of the page to open the View Menu – BLUE BOX a. Ensure “Show Hidden Devices” is selected i.e. A check mark will appear if the option is ON 4) In Device Manager expand “Bluetooth” – RED BOX 5) Right click on the IKEY Bluetooth Keyboard to be removed and select “Uninstall” – Green Arrow Troubleshooting Tips Issue: Keyboard connects but Touchpad and Mouse buttons do not work o Symptoms: Keyboard functions normally, touchpad does not work, mouse buttons do not work o Troubleshooting: 1) Ensure keyboard is “awake” by pressing any keyboard button. 2) Toggle “Caps Lock” to ensure keyboard is awake i.e. LED indicator will toggle if the keyboard is connected to a computer 3) Power Cycle Bluetooth Keyboard 4) Test keyboard function, test touchpad function Issue: Keyboard does not work after pairing o Symptoms: Computer states keyboard has been paired but keyboard does not function o Troubleshooting: 1) Power Cycle Bluetooth Keyboard and test functionality 2) If issue remains, remove device from computer 3) Follow instructions for Removing Device from Bluetooth 4) Reconnect keyboard to the computer Issue: Keyboard pairs but touchpad is jumpy o Symptoms: keyboard functions, touchpad has a delay and results in jumping cursor o Troubleshooting: 1) Power Cycle Bluetooth Keyboard 2) If issue remains, remove device from computer 3) Follow instructions for Removing Device from Bluetooth 4) Reconnect keyboard to the computer Issue: No option to input passcode when reconnecting Windows 8 and 10 o Symptoms: Computer states : “Enter the passcode for your keyboard” o Troubleshooting Ideas: 1) Click the phrase “Or, try entering a passcode on it.” To reveal the passcode– Red Box 2) Enter passcode on keyboard and press enter Issue: keyboard will not connect to Bluetooth o Symptoms: computer does not see keyboard. Keyboard will not pair. o Troubleshooting Ideas: 1) Ensure Bluetooth is turned ON 2) Power Cycle Bluetooth Keyboard 3) Press and hold Bluetooth button until LED starts to flash then release button Issue: Keyboard will not stay connected to Bluetooth o Symptoms: keyboard pairs but connection drops out consistently. o Troubleshooting Ideas: 1) Please note the keyboard will go into low power mode after 15-20 seconds of no action 2) Ensure Keyboard is charged and the Low Batt indicator is not illuminated 3) Wake the keyboard by pressing any button on the keyboard 4) Suggestions: delete any paired devices in the Bluetooth settings menu, restart the computer, and then attempt to re-pair keyboard. Issue: Keyboard wont charge o Symptoms: keyboard is connected to USB charging source via supplied microUSB cable but does not indicate keyboard is charging (LED does not illuminate orange). o Troubleshooting Ideas: 1) Connect keyboard to a different power source 2) Try a different charging cable Issue: Keyboard will not stay charged o Symptoms: after charging, keyboard battery life drains dramatically under normal use. After charging, keyboard displays low battery. o Troubleshooting Ideas: 1) Ensure keyboard is fully charged (charging LED will go off once finished). 2) If keyboard will not charge refer to steps above for “Keyboard wont charge”. Issue: No option to input passcode when reconnecting Windows 10 Creators Edition o Symptoms: Computer states: “Enter the PIN for the IKEY keyboard.” o Troubleshooting Ideas: 1) Open Windows Control Panel, and Change "View by:" to Category (RED BOX) if not already set. 2) Under Hardware and Sound, click "Add a Device" (ORANGE BOX) 3) Ensure the iKey Bluetooth keyboard is in search mode by pressing the Bluetooth symbol. The blue LED should begin to flash. 4) The keyboard should appear in the box, select the keyboard and press next. 5) The next screen will ask for a passcode. Click the sentence just below the text box that states "Or, try entering a passcode on it" (RED BOX) 6) The screen should now switch and provide a passcode. Enter this code onto the keyboard and press Enter.