Placing a call on hold

Placing a call on hold
Hold
If you wish to pause your conversation so that the caller cannot hear you, you can put the caller on hold.
You can do this regardless of whether you made or received the call.
Placing a call on hold
To place a call on hold, press the Hold button. The button will light up red to indicate that the call is on
hold.
Whilst you have a caller on hold, you may:




Hang up the receiver and leave the call on hold
Start a new call to another number
Transfer one of your callers to another
Join calls to make a conference in which you participate
To place a call
on hold, press
the Hold button
The Hold button
will light up red
to indicate that
the call is on
hold; the caller
will hear music
You will see a
pause symbol
by the caller’s
name to show
they are on hold
Starting a new call with a caller on hold
To start a new call while you have a caller on hold, hang up the receiver and then lift it. You should then
hear a dial tone and will be able to dial a new number.
If you press
this button with
a caller on
hold, you will
be able to start
a new call
Use the
navigation
bar to switch
between
multiple calls
on hold
When you have more than one caller on the line (for instance, during a transfer), you can switch between
calls by highlighting them on-screen with the navigation bar and pressing the select softkey or the hold
button.
You can then choose whether to join calls into a conference or transfer one caller to another. For more
information on these functions, see the Conference and Transfer help guides for this handset.
Resuming a call
To resume a call which is on hold, select the call you wish to resume using the navigation bar, then press
the red Hold button.
To resume a call, make
sure the caller is
highlighted in black on
the screen, then press
the red Hold button
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