CLIENT WARRANTY INFORMATION
CLIENT WARRANTY INFORMATION
All equipment is inspected and tested before shipping from the manufacturer. All parts are
warranted to be new and free from defects in workmanship and material, under normal use to the
original retail purchaser. This warranty limits manufacturer's liability for defects in workmanship
or materials for replacement of defective parts only. The manufacturer accepts no liability for
incidental or consequential damages arisen from the use of any equipment, defective or not. This
warranty is in lieu of all expressed or implied warranties and is extended only to the original
retail purchaser. Manufacturer sales and service representatives are not authorized to waive or
alter the terms of this warranty, or to increase the obligations of the manufacturer under the
warranty. Parts replaced or repaired under this warranty are warranted for the remainder of the
original warranty period.
Labor is only provided by authorized service centers. If an authorized service center is not near
you, it is the purchaser's responsibility to take their machine to an authorized service center.
International clients are responsible for all shipping needed for complete warranty. Freight
charges and travel charges are not covered by the manufacturer.
The manufacturer covers up to one (1) year (365 days) of service labor at the manufacturer's
calculated hourly labor rate/repair time when performed by a manufacturer-authorized service
provider. Ultimately, labor reimbursement costs are at the discretion of the manufacturer. At no
time is the manufacturer responsible for travel time to complete on-call repairs. After one (1)
year, the original retail purchaser is responsible for all labor costs with no manufacturer
reimbursement.
The original purchaser must contact the manufacturer to follow correct RMA/warranty
procedures. They must include a copy of the RMA Sheet enclosed in the box with the returned
item. No returns shall be authorized unless the proper RMA procedures are followed. It is the
responsibility of the distributor to repair the client's equipment as soon as possible.
The manufacturer charges a 25% restocking fee for any items that are being returned to stock.
Items must be new, unused, free of damage and are only good for up to 30 days. After 30 days,
the manufacturer does not accept the return of any items for a store credit.
Authorized warranty replacement parts need to come directly from the manufacturer. Any use of
any other parts will void warranty. The manufacturer does not reimburse for parts used by client
that were not supplied directly for the machine under warranty.
The client must contact the manufacturer prior to working on or changing out of any parts, etc.
The manufacturer must issue an RMA Sheet containing approved labor time and replacement
parts. Do not send parts or equipment back to the manufacturer without an RMA Number and
approval. No labor will be paid for, nor parts cost paid for or reimbursed that have not previously
been approved by the manufacturer. All warranty work must be approved and authorized to
qualify, and appropriate warranty procedures must be followed.
The warranty starts on the purchase date by the original purchaser from an authorized distributor,
subject to proof of purchase. The Machine Registration Form must be completed online at the
time of purchase. If proof of purchase cannot be identified, the warranty start date is ninety (90)
days after the date of sale to an authorized distributor.
RETURNED MATERIAL AUTHORIZATION (RMA)
PROCEDURE
Original purchaser (distributor/service center) must contact the manufacturer to follow correct
RMA/warranty procedures. Must include a copy of RMA Sheet enclosed in the box with
returned item. No returns shall be authorized unless proper RMA procedures are followed. It is
the responsibility of the distributor to repair the client's equipment as soon as possible. Labor is
only provided by authorized service centers. If an authorized service center is not near you, it is
the purchaser's responsibility to take their machine to an authorized service center.
Client must contact the distributor prior to working on or changing out any parts, etc.
Manufacturer must issue an RMA Sheet containing approved labor time and replacement parts.
Do not send parts or equipment back to manufacturer without an RMA number and approval. No
labor will be paid for, nor part costs paid for or reimbursed that have not been previously
approved by the manufacturer. All warranty work must be approved and authorized to qualify
and appropriate warranty procedures must be followed.
Website: http://www.mercuryfloormachines.com
Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the
product, where the product was purchased, or who you purchased the product from. Please
review the warranty carefully, and contact the manufacturer if you have any questions.
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