1 LIMITED WARRANTY ON THE THERMOMIX® TM5 AND

LIMITED WARRANTY ON THE
THERMOMIX® TM5 AND THERMOMIX® TM5 ACCESSORIES
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY
ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
VORWERK, LLC (“Vorwerk” or “WE”) WARRANTS THAT THE THERMOMIX ® TM5
(DEFINED BELOW) AND THE THERMOMIX® TM5 ACCESSORIES (DEFINED BELOW)
THAT YOU PURCHASED IN THE UNITED STATES DIRECTLY FROM VORWERK OR AN
AUTHORIZED THERMOMIX® TM5 INDEPENDENT CONSULTANT (THROUGH
AUTHORIZED CHANNELS) WILL BE FREE FROM DEFECTS IN MATERIALS OR
WORKMANSHIP UNDER NORMAL HOUSEHOLD USE IN ACCORDANCE WITH
PUBLISHED INSTRUCTIONS.
Who May Use the Limited Warranty: We extend this Limited Warranty (“Warranty”) to the
consumer that originally purchased the Covered Products, defined below, as well as to any other
transferee of the Covered Products during the Warranty Period, defined below. Should the ownership
of the Thermomix® TM5 change during the Warranty Period please update the owner information by
calling 1-888-VORWERK.
What the Limited Warranty Covers: This Warranty covers defects in materials or workmanship
during the Warranty Period of the Covered Products purchased in the United States. The “Covered
Product” or “Covered Products” are the:
(1)
Thermomix® TM5 (i.e., the Base Unit, the Mixing Bowl, the Mixing Bowl Base, the Mixing Bowl
Lid, and the Recipe Chips/Cookidoo®); and
(2)
Thermomix® TM5 Accessories (i.e., the Mixing Knife, the Sealing Ring for the Mixing Knife, the
Spatula, the Butterfly Whisk, the Measuring Cup, the Simmering Basket, the Varoma dish, the Varoma
tray and the Varoma lid) (the “Covered Products”).
What the Limited Warranty Does Not Cover (“Exclusions”): This Warranty does not cover
any damage due to: (a) normal wear and tear; (b) storage; (c) accident, misuse, or abuse; (d) improper
use; (e) use not in conformity with published directions (e.g., Instructions Manual, or otherwise); (f)
negligent handling or damage due to faulty packaging or mishandling in transit to Vorwerk for repair;
(g) repairs, service, or alteration to the Covered Products or any of its parts by a person not authorized
by Vorwerk; or (h) an act of God.
This warranty does not cover counterfeit, fake, or grey market products. United States consumers only:
Vorwerk will only provide support for Thermomix® products that Vorwerk has imported into the
United States and sold through its authorized channels. NOTE: Amazon, eBay, Craigslist, etc. are not
authorized channels.
The Period of Coverage: Subject to the Exclusions contained herein, this Warranty starts on the
date you purchased the Covered Product. The term of the Warranty (the “Warranty Period”) is:
Covered Product
Thermomix® TM5
Thermomix® TM5 Accessories
Warranty Period
Two-Years
Six-Months
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The Warranty Period is not extended if we repair or replace the Covered Products. We may change the
availability of this Limited Warranty at our discretion, but any changes will not be retroactive.
What Vorwerk Will Do Under the Limited Warranty: With respect to any defects in materials
or workmanship of the Covered Products during the Warranty Period (subject to Exclusions), We will,
in our sole discretion, either: (a) repair the Covered Product with new, reconditioned, or refurbished
parts; (b) replace the Covered Product with a new, reconditioned, or refurbished part; or (c) provide a
full refund of your purchase price upon return and receipt of your Thermomix ® TM5, if Vorwerk is
unable to repair or replace the Covered Product.
LIMITATION OF LIABILITY
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR
ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL
UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE
DEFECTIVE COVERED PRODUCTS, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE
FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES,
WHETHER DIRECT OR INDIRECT. VORWERK DISCLAIMS ALL EXPRESS AND IMPLIED
WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING BUT NOT LIMITED
TO THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF
FITNESS FOR A PARTICULAR PURPOSE. IF VORWERK CANNOT DISCLAIM IMPLIED
WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED
WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE
WARRANTY DURATION ON ANY REPLACED PRODUCT WILL BE THAT PORTION OF THE
WARRANTY PERIOD REMAINING ON YOUR ORIGINAL PRODUCT. SOME STATES (OR
JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED
WARRANTIES OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS. NATIONAL, STATE, [PROVINCIAL] AND LOCAL LAWS MAY GRANT YOU OTHER
RIGHTS THAT ARE NOT AFFECTED BY THIS WARRANTY.
How to Make a Warranty Claim: To make a Warranty claim please contact Vorwerk’s Customer
service via email at service@thermomix.us or call +1 888-VORWERK during the Warranty Period to
obtain a box and mailing label. For details see our website: www.thermomix.com. This Warranty is
conditioned upon presentation of your order number and the return of the Covered Products.
California consumers only: California law provides that for in-warranty service, California residents
have the option to return the Product to (A) the retail store location where the Product was purchased
or (B) to another retail store location that sells the Product.
If shipment of a replacement is requested and/or provided prior to the arrival of the returned Covered
Products in the Vorwerk distribution center, you may be required to authorize payment pay for the
replacement prior to shipment, with credit being issued to you for the amount of the replacement after
the Covered Products have been received and inspected at Vorwerk’s distribution center and
determined by Vorwerk that the damage falls within this Warranty.
What if the Problem is Not Covered or Out-of-Warranty: If after we inspect the Covered
Products presented for service we determine that the problem or damage does not fall within this
Warranty (or falls within the Exclusions), you will have the option to, either: (a) have us service the
Covered Products at the then current Thermomix® Repair Service Fee, at your sole expense; or (b) have
the Covered Products returned to you, at your sole expense.
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