MS310 Series
User's Guide
June 2017
Machine type(s):
4514
Model(s):
220, 230
www.lexmark.com
Contents
2
Contents
Safety information........................................................................................ 5
Conventions.......................................................................................................................................................... 5
Learning about the printer........................................................................... 7
Finding information about the printer.............................................................................................................7
Selecting a location for the printer..................................................................................................................8
Printer configurations......................................................................................................................................... 9
Using the printer control panel........................................................................................................................ 11
Understanding the control panel light sequences.................................................................................... 12
Using the Embedded Web Server................................................................................................................. 15
Using the Local Printer Settings Utility......................................................................................................... 15
Additional printer setup............................................................................. 16
Installing hardware options............................................................................................................................. 16
Setting up the printer software....................................................................................................................... 18
Networking......................................................................................................................................................... 20
Printing a menu settings and network setup page.................................................................................. 23
Loading paper and specialty media......................................................... 24
Setting the paper size and type.................................................................................................................... 24
Configuring Universal paper settings.......................................................................................................... 24
Using the standard bin and paper stop.......................................................................................................25
Loading trays...................................................................................................................................................... 25
Loading the multipurpose feeder................................................................................................................. 30
Linking and unlinking trays............................................................................................................................. 33
Paper and specialty media guide............................................................. 36
Paper guidelines................................................................................................................................................36
Using specialty media...................................................................................................................................... 39
Storing paper....................................................................................................................................................... 41
Supported paper sizes, types, and weights............................................................................................... 42
Printing.........................................................................................................45
Printing documents...........................................................................................................................................45
Printing from a mobile device........................................................................................................................ 46
Contents
3
Canceling a print job.........................................................................................................................................47
Understanding the printer menus............................................................48
Menus list.............................................................................................................................................................48
Paper menu.........................................................................................................................................................48
Network/Ports menu.........................................................................................................................................57
Settings menu.................................................................................................................................................... 58
Security menu.....................................................................................................................................................72
Saving money and the environment........................................................ 73
Saving paper and toner................................................................................................................................... 73
Saving energy.....................................................................................................................................................73
Recycling..............................................................................................................................................................76
Securing the printer....................................................................................77
Using the security lock feature...................................................................................................................... 77
Statement of Volatility.......................................................................................................................................77
Erasing volatile memory...................................................................................................................................78
Erasing non‑volatile memory..........................................................................................................................78
Finding printer security information..............................................................................................................79
Maintaining the printer.............................................................................. 80
Cleaning the printer..........................................................................................................................................80
Checking the status of parts and supplies................................................................................................. 80
Estimated number of remaining pages........................................................................................................ 81
Ordering supplies...............................................................................................................................................81
Storing supplies................................................................................................................................................. 83
Replacing supplies............................................................................................................................................ 84
Moving the printer............................................................................................................................................. 87
Managing the printer................................................................................. 89
Finding advanced networking and administrator information.............................................................. 89
Viewing reports..................................................................................................................................................89
Configuring supply notifications from the Embedded Web Server..................................................... 89
Copying printer settings to other printers.................................................................................................. 90
Clearing jams............................................................................................... 91
Avoiding jams......................................................................................................................................................91
Contents
4
Identifying jam locations..................................................................................................................................92
Paper jam in the front door............................................................................................................................. 93
Paper jam in the rear door.............................................................................................................................. 96
Paper jam in the standard bin........................................................................................................................ 98
Paper jam in the duplex unit...........................................................................................................................99
Paper jam in trays............................................................................................................................................. 101
Paper jam in the multipurpose feeder........................................................................................................104
Troubleshooting........................................................................................ 106
Understanding the printer messages.........................................................................................................106
Solving printer problems................................................................................................................................146
Solving print problems.....................................................................................................................................151
Embedded Web Server does not open..................................................................................................... 180
Contacting customer support.......................................................................................................................182
Notices........................................................................................................183
Product information.........................................................................................................................................183
Edition notice.................................................................................................................................................... 183
Power consumption.........................................................................................................................................187
Index........................................................................................................... 193
Safety information
5
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Different types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This equipment is not suitable for use in locations where children are likely to be present.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet.
Safety information
6
• Disconnect all cords and cables from the printer before moving it.
• If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on
the right side of the tray toward the front of the tray until it clicks into place.
• Use the handholds located on both sides of the printer to lift it.
• Make sure your fingers are not under the printer when you set it down.
• Before setting up the printer, make sure there is adequate clearance around it.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them off as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service representative.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections,
such as the fax feature, power cord, or telephone, during a lightning storm.
SAVE THESE INSTRUCTIONS.
Learning about the printer
7
Learning about the printer
Finding information about the printer
What are you looking for?
Find it here
Initial setup instructions:
Setup documentation—The setup documentation
came with the printer and is also available at
http://support.lexmark.com.
• Connecting the printer
• Installing the printer software
Additional setup and instructions for using the printer:
•
•
•
•
•
•
•
•
Selecting and storing paper and specialty media
Loading paper
Configuring printer settings
User's Guide and Quick Reference Guide—The
guides are available at http://support.lexmark.com.
Note: These guides are also available in other
languages.
Viewing and printing documents and photos
Setting up and using the printer software
Configuring the printer on a network
Caring for and maintaining the printer
Troubleshooting and solving problems
Information on setting up and configuring the accessibility
features of your printer
Lexmark Accessibility Guide—This guide is available
at http://support.lexmark.com.
Help using the printer software
Windows or Mac Help—Open a printer software
program or application, and then click Help.
Click
?
to view context‑sensitive information.
Notes:
• Help is automatically installed with the printer
software.
• The printer software is located in the printer
program folder or on the desktop, depending
on your operating system.
Learning about the printer
What are you looking for?
8
Find it here
The latest supplemental information, updates, and customer Lexmark support Web site—
http://support.lexmark.com
support:
•
•
•
•
•
Documentation
Driver downloads
Live chat support
E‑mail support
Voice support
Note: Select your country or region, and then select
your product to view the appropriate support site.
Support telephone numbers and hours of operation
for your country or region can be found on the
support Web site or on the printed warranty that came
with your printer.
Record the following information (located on the
store receipt and at the back of the printer), and have
it ready when you contact customer support so that
they may serve you faster:
•
•
•
•
Warranty information
Machine Type number
Serial number
Date purchased
Store where purchased
Warranty information varies by country or region:
• In the U.S.—See the Statement of Limited
Warranty included with this printer, or go to
http://support.lexmark.com.
• In other countries and regions—See the printed
warranty that came with this printer.
Selecting a location for the printer
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to
install any hardware options, then leave enough room for them also. It is important to:
• Set up the printer near a properly grounded and easily accessible electrical outlet.
• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a flat, sturdy, and stable surface.
• Keep the printer:
– Clean, dry, and free of dust.
– Away from stray staples and paper clips.
– Away from the direct airflow of air conditioners, heaters, or ventilators.
– Free from direct sunlight and humidity extremes.
• Observe the recommended temperatures and avoid fluctuations.
Ambient temperature 16°C to 32°C (60°F to 90°F)
Storage temperature -20 to 40°C (-4 to 104°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
Learning about the printer
1
Right side 110 mm (4.33 in.)
2
Front
305 mm (12 in.)
3
Left side
65 mm (2.56 in.)
4
Rear
100 mm (3.94 in.)
5
Top
305 mm (12 in.)
9
Printer configurations
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all trays closed until needed.
You can configure your printer by adding one optional 250‑ or 550‑sheet tray. For instructions on installing the
optional tray, see “Installing optional trays” on page 16.
Learning about the printer
1
Printer control panel
2
Paper stop
3
Standard bin
4
Front door release button
5
Controller board access door
6
Standard 250‑sheet tray
7
Optional 250‑ or 550‑sheet tray
8
50‑sheet multipurpose feeder
9
Front door
10
Learning about the printer
11
Using the printer control panel
1
2
3
4
5
6
8
7
Light or button
Color
Description
1
Error light
Yellow An error has occurred.
2
Paper jam light
Yellow A paper jam has occurred.
3
Load or remove paper light
Yellow Paper must be loaded in the tray or removed from the
bin.
4
Toner low or replace imaging
unit light
Yellow The toner cartridge is low on toner, or the imaging unit
needs to be replaced.
5
Ready or data light
Green The printer is in Ready state.
6
Sleep button and light
Amber Use this to enable Sleep mode or Hibernate mode.
7
Start button and light
Green Use this to initiate a print job.
Learning about the printer
8
12
Light or button
Color
Description
Stop or cancel button
Red
Use this to cancel a print job.
Understanding the control panel light sequences
On
Blinking
Blinking slowly
Control panel light sequences, error messages, and printer status
Light sequence
Error message or printer status
Close front door
Replace imaging unit
Replace unsupported toner cartridge
Replace unsupported imaging unit
Toner cartridge, imaging unit mismatch
Canceling print job
Flushing buffer
Resolution reduced
Learning about the printer
13
Light sequence
Error message or printer status
The lights blink one at a time from
left to right repeatedly.
Non-Lexmark supply type
Printer had to restart
Toner cartridge very low
Imaging unit very low
Toner cartridge nearly low
Imaging unit nearly low
Service error
Load paper
Remove paper from standard bin
Toner cartridge low
Imaging unit low
Ready
Waiting
Busy
Not ready
If the light sequence matches a light sequence in the Primary light sequence column of the following table,
then press
twice. Search for a matching light sequence in the Supplemental light sequence column, and
then see the corresponding error message or printer status.
Primary light sequence
Supplemental light sequence
Error message or printer status
Missing or unresponsive toner cartridge
Learning about the printer
Primary light sequence
14
Supplemental light sequence
Error message or printer status
Replace toner cartridge
Toner cartridge, printer region mismatch
Missing or unresponsive imaging unit
Standard network software error
Network [x] software error
Insufficient memory to collate job
PPDS font error
Complex page
Insufficient memory to support Resource Save feat
Standard parallel port disabled
Rear USB port disabled
Too many trays attached
Incorrect paper size
Memory full
Paper jam, clear standard bin
Paper jam, remove standard tray to clear duplex
Paper jam, open rear door
Paper jam, remove standard tray to clear duplex
Paper jam, open front door
Paper jam, remove standard tray
Learning about the printer
Primary light sequence
15
Supplemental light sequence
Error message or printer status
Paper jam, remove optional tray
Paper jam, manual feeder
Using the Embedded Web Server
Note: This functionality is available only in network printers or printers connected to print servers.
Use the Embedded Web Server to:
•
•
•
•
•
Check the status of the printer supplies.
Configure supply notifications.
Configure printer settings.
Configure network settings.
View reports.
To access the Embedded Web Server for your printer:
1 Obtain the printer IP address by printing a network setup page or menu settings page, and then finding the
TCP/IP section.
For more information, see “Printing a menu settings and network setup page” on page 23.
Notes:
• An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Open a Web browser, and then type the printer IP address in the address field.
3 Press Enter.
Using the Local Printer Settings Utility
1 Access the Local Printer Settings Utility from the list of applications or the Start menu to adjust the printer
settings.
2 Save the changes using the Actions menu.
Note: To distribute the settings to other printers, save the settings in a command file.
Additional printer setup
16
Additional printer setup
Installing hardware options
Installing optional trays
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them off as well, and unplug any cables going into the printer.
1 Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet.
1
2
2 Unpack the tray, and then remove any packing material.
3 Remove the tray from the base.
4 Remove any packing material from inside the tray.
5 Insert the tray into the base.
6 Place the tray near the printer.
Additional printer setup
17
7 Align the printer with the tray, and then slowly lower the printer into place.
8 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the
printer.
2
1
Note: When the printer software and any hardware options are installed, it may be necessary to manually
add the options in the printer driver to make them available for print jobs. For more information, see
“Adding available options in the print driver” on page 19.
Attaching cables
Connect the printer to the computer using a USB or parallel cable, or to the network using an Ethernet cable.
Make sure to match the following:
• The USB symbol on the cable with the USB symbol on the printer
• The appropriate parallel cable with the parallel port
• The appropriate Ethernet cable with the Ethernet port
Additional printer setup
18
Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area
shown while actively printing. Loss of data or a malfunction can occur.
1
2
3
7
4
5
*
6
Use the
To
1
USB port*
Attach an optional wireless network adapter.
2
USB printer port
Connect the printer to a computer.
3
Ethernet port*
Connect the printer to a network.
4
Parallel port*
Connect the printer to a computer.
5
Power switch
Turn on or turn off the printer.
6
Printer power cord socket Connect the printer to an electrical outlet.
7
Security slot
Attach a lock that will secure the printer in place.
These ports are available only in select printer models.
Setting up the printer software
Installing the printer software
1 Obtain a copy of the software installer package.
• From the software CD that came with your printer.
• Go to http://support.lexmark.com, and then select your printer and operating system.
2 Run the installer, and then follow the instructions on the computer screen.
3 For Macintosh users, add the printer.
Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.
Additional printer setup
19
Installing the Local Printer Settings Utility
1 Visit http://support.lexmark.com, and then download the software.
2 Double‑click the software installer package.
3 Select an installation type, and then click Install.
4 Click Install to start the installation.
5 Click Agree to accept the license agreement.
6 Click Continue, and then follow the instructions on the computer screen.
Notes:
• Use the Local Printer Settings Utility to change the toner darkness, power saver, and paper size settings
for all print jobs. Use the printer software to change these settings for individual print jobs.
• This utility is supported only in select printer models.
Adding available options in the print driver
For Windows users
1 Open the printers folder.
2 Select the printer you want to update, and then do the following:
• For Windows 7 or later, select Printer properties.
• For earlier versions, select Properties.
3 Navigate to the Configuration tab, and then select Update Now ‑ Ask Printer.
4 Apply the changes.
For Macintosh users
1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.
2 Navigate to the list of hardware options, and then add any installed options.
3 Apply the changes.
Additional printer setup
20
Networking
Notes:
• Purchase a MarkNetTM N8352 wireless network adapter before setting up the printer on a wireless
network. For information on installing the wireless network adapter, see the instruction sheet that came
with the adapter.
• A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP),
Wi-Fi Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network.
Preparing to set up the printer on an Ethernet network
To configure your printer to connect to an Ethernet network, organize the following information before you
begin:
Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing
the printer.
•
•
•
•
A valid, unique IP address for the printer to use on the network
The network gateway
The network mask
A nickname for the printer (optional)
Note: A printer nickname can make it easier for you to identify your printer on the network. You can
choose to use the default printer nickname, or assign a name that is easier for you to remember.
You will need an Ethernet cable to connect the printer to the network and an available port where the printer
can physically connect to the network. Use a new network cable when possible to avoid potential problems
caused by a damaged cable.
Preparing to set up the printer on a wireless network
Notes:
• Make sure your wireless network adapter is installed in your printer and working properly. For more
information, see the instruction sheet that came with the wireless network adapter.
• Make sure your access point (wireless router) is turned on and is working properly.
Make sure you have the following information before setting up the printer on a wireless network:
• SSID—The SSID is also referred to as the network name.
• Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc.
• Channel (for ad hoc networks)—The channel defaults to automatic for infrastructure networks.
Some ad hoc networks will also require the automatic setting. Check with your system support person if
you are not sure which channel to select.
Additional printer setup
21
• Security Method—There are four basic options for Security Method:
– WEP key
If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the
key currently in use on the network by selecting the default WEP transmit key.
– WPA or WPA2 preshared key or passphrase
WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must
be set for the same type on the router and on the printer, or the printer will not be able to communicate
on the network.
– 802.1X–RADIUS
If you are installing the printer on an 802.1X network, then you may need the following:
•
•
•
•
Authentication type
Inner authentication type
802.1X user name and password
Certificates
– No security
If your wireless network does not use any type of security, then you will not have any security information.
Note: We do not recommend using an unsecured wireless network.
Notes:
– If you do not know the SSID of the network that your computer is connected to, then launch the wireless
utility of the computer network adapter, and then look for the network name. If you cannot find the SSID
or the security information for your network, then see the documentation that came with the access
point, or contact your system support person.
– To find the WPA/WPA2 preshared key or passphrase for the wireless network, see the documentation
that came with the access point, see the Embedded Web Server associated with the access point, or
consult your system support person.
Connecting the printer to a wireless network using the Wi‑Fi Protected
Setup PIN
The printer supports only the personal identification number (PIN) method of connecting to a wireless network
using Wi‑Fi Protected Setup (WPS) methods.
Note: Make sure your access point (wireless router) is WPS certified or WPS‑compatible. For more
information, see the documentation that came with your access point.
1 Print a network setup page or menu settings page. For more information, see “Printing a menu settings and
network setup page” on page 23.
2 Locate the WPS PIN in the Wireless section.
3 Open a Web browser, and then type the IP address of your access point in the address field.
Notes:
• The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Additional printer setup
22
4 Access the WPS settings. For more information, see the documentation that came with your access point.
5 Enter the eight‑digit WPS PIN, and then save the setting.
Connecting the printer to a wireless network using the printer software
Notes:
• Make sure that your printer is turned on.
• Make sure that a wireless network adapter is installed in your printer. For information, see the instruction
sheet that came with the adapter.
Using the Wireless Setup Utility (Windows only)
1 Check if the printer software is already installed.
2 Use the search command on the Start menu to locate Printer Home.
3 Open Printer Home, and then click Settings > Wireless Setup Utility.
4 Follow the steps on the computer screen.
Using the Wireless Setup Assistant (Macintosh only)
The Wireless Setup Assistant lets you:
•
•
•
•
Configure the printer to join an existing wireless network.
Add a printer to an existing ad hoc network.
Change the wireless settings after installation.
Install the printer on additional network computers.
Installing the Wireless Setup Assistant
1 Go to the Lexmark support Web site at http://support.lexmark.com.
2 Download the latest Wireless Setup Assistant application.
3 Double‑click the downloaded software installer package.
4 Follow the instructions on the computer screen.
Launching the Wireless Setup Assistant
Notes:
• Make sure the printer is turned on.
• Make sure a wireless network adapter is installed in your printer and is working properly.
1 From the Finder, navigate to:
Applications > select your printer folder
2 Double‑click Wireless Setup Assistant, and then follow the instructions on the computer screen.
Note: If you encounter problems while running the application, then click
?
.
Additional printer setup
23
Connecting the printer to a wireless network using the Embedded Web
Server
Before you begin, make sure that:
• Your printer is connected temporarily to an Ethernet network.
• A wireless network adapter is installed in your printer and working properly. For more information, see the
instruction sheet that came with your wireless network adapter.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer control panel. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Network/Ports > Wireless.
3 Modify the settings to match the settings of your access point (wireless router).
Note: Make sure to enter the correct SSID.
4 Click Submit.
5 Turn off the printer, and then disconnect the Ethernet cable. Then wait for at least five seconds, and then
turn the printer back on.
6 To verify if your printer is connected to the network, print a network setup page. Then in the Network Card [x]
section, see if the status is Connected.
Printing a menu settings and network setup page
Print a menu settings page to review the current menu settings and to verify if the printer options are installed
correctly. The network setup page prints at the same time, containing the current network settings of the printer
and levels of supplies.
From the printer control panel, press
for at least four seconds.
Notes:
• If you have not changed any menu settings, then the menu settings page lists all the factory default
settings. When you select and save other settings from the menus, they replace the factory default
settings as user default settings.
• Make sure to check the first section of the network setup page to see if the status is Connected. If the
status is Not Connected, then the LAN drop may not be active, or the network cable may be defective.
Contact your system support person for a solution, and then print another network setup page.
Loading paper and specialty media
24
Loading paper and specialty media
The selection and handling of paper and specialty media can affect how reliably documents print. For more
information, see “Avoiding jams” on page 91 and “Storing paper” on page 41.
Setting the paper size and type
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP
section. The IP address appears as four sets of numbers separated by periods, such as
123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu.
Using the printer settings on the computer
Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or
Printer Settings.
Note: The paper size and type settings will be saved until you reset factory default settings.
Configuring Universal paper settings
The Universal paper size setting is a user‑defined setting that lets you print on paper sizes that are not preset
in the printer menus.
Notes:
• The largest supported Universal size is 216 x 355.6 mm (8.5 x 14 inches).
• The smallest Universal size supported in the multipurpose feeder is 76 x 127 mm (3 x 5 inches). The
smallest Universal size supported in the optional tray is 183 x 210 mm (7.2 x 8.3 inches).
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
2 Click Settings > Paper Menu > Universal Setup.
3 Select the unit of measure, or click Portrait Width or Portrait Height.
4 Change the setting, and then click Submit.
Loading paper and specialty media
25
Using the printer settings on the computer
1 Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or
Printer Settings.
2 Select the tray containing the Universal paper size, and then select Universal as the paper size.
Using the standard bin and paper stop
The standard bin holds up to 150 sheets of 75‑g/m2 (20‑lb) paper. It collects prints facedown. The standard bin
includes a paper stop that keeps paper from sliding out the front of the bin as it stacks.
To open the paper stop, pull it so that it flips forward.
Note: Close the paper stop when moving the printer to another location.
Loading trays
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1 Pull out the tray completely.
Note: Do not remove trays while a job prints or while the following light sequence appears on the printer
control panel. Doing so may cause a jam.
Loading paper and specialty media
Busy
‑ Blinking
26
Loading paper and specialty media
27
2 Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading.
LG
L
A5
A6
2
B
5
E
X
E
C
A
5
3 Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading.
1
A5
LG
L
A6
B
5
2
A
5
E
X
E
C
Loading paper and specialty media
28
Notes:
• For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to
accommodate their length.
• When loading legal‑size paper, the length guide extends beyond the base, leaving the paper
exposed to dust. To protect the paper from dust, you can purchase a dust cover separately. For more
information, contact customer support.
• If you are loading A6‑size paper in the standard tray, then squeeze and slide the length guide tab
toward the center of the tray to the A6‑size position.
• Make sure the width and length guides are aligned with the paper size indicators on the bottom of
the tray.
LTR/
L
A4
LG
EX
EC
B5
A5
A4
A6
LT
R
E
E
X
C
B5
5
A
4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten
the edges on a level surface.
5 Load the paper stack.
Note: Make sure the paper is below the maximum fill indicator located on the side of the width guide.
Loading paper and specialty media
29
1
2
Notes:
• Load recycled or preprinted paper with the printable side facedown.
• Load prepunched paper with the holes on the top edge toward the front of the tray.
• Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided
printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.
6 Insert the tray.
7 From the Embedded Web Server or your computer, set the paper size and type in the Paper menu to match
the paper loaded in the tray.
Notes:
• If the printer is not connected to a network, then access the Paper menu using Local Printer Settings
Utility or Printer Settings, depending on your operating system.
• Set the correct paper size and type to avoid paper jams and print quality problems.
Loading paper and specialty media
30
Loading the multipurpose feeder
Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card
stock, transparencies, paper labels, and envelopes. You can also use it for single‑page print jobs on letterhead.
1 Open the multipurpose feeder.
1
2
a Pull the multipurpose feeder extender.
b Pull the extender gently so that the multipurpose feeder is fully extended and open.
Loading paper and specialty media
31
2 Squeeze the tab on the left width guide, and then move the guides for the paper you are loading.
1
2
3 Prepare the paper or specialty media for loading.
• Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper.
Straighten the edges on a level surface.
• Hold transparencies by the edges. Flex the stack of transparencies back and forth to loosen them, and
then fan them. Straighten the edges on a level surface.
Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.
• Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on
a level surface.
4 Load the paper or specialty media.
Notes:
• Do not force paper into the multipurpose feeder. Overfilling may cause paper jams.
Loading paper and specialty media
32
• Make sure the paper or specialty media is below the maximum paper fill indicator located on the
paper guides.
• Load paper, transparencies, and card stock with the recommended printable side faceup and the top
edge entering the printer first. For more information on loading transparencies, see the packaging the
transparencies came in.
Note: When loading A6‑size paper, make sure the multipurpose feeder extender rests lightly against
the edge of the paper so that the last few sheets of paper remain in place.
Loading paper and specialty media
33
• Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load
letterhead facedown with the bottom edge of the sheet entering the printer first.
• Load envelopes with the flap on the left side facedown.
Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated
linings, or self‑stick adhesives. These envelopes may severely damage the printer.
5 From the Embedded Web Server or from your computer, set the paper size and paper type in the Paper
menu to match the paper loaded in the multipurpose feeder.
Note: Depending on your operating system, access the Paper menu using Local Printer Settings Utility or
Printer Settings.
Linking and unlinking trays
The printer links trays when the specified paper size and type are the same. When a linked tray becomes empty,
paper feeds from the next linked tray. To prevent trays from linking, assign a unique custom paper type name.
Linking and unlinking trays
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP
section. The IP address appears as four sets of numbers separated by periods, such as
123.123.123.123.
Loading paper and specialty media
34
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu.
3 From the Tray Configuration section, select a tray, and then change the paper size and type settings.
• To link trays, make sure the paper size and type for the tray match that of the other tray.
• To unlink trays, make sure the paper size or type for the tray does not match that of the other tray.
4 Click Submit.
Using the printer settings on the computer
Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or
Printer Settings.
Warning—Potential Damage: Paper loaded in the tray should match the paper type assigned in the printer.
The temperature of the fuser varies according to the specified paper type. Printing issues may occur if
settings are not properly configured.
Configuring a custom paper type
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• Print a network setup page or menu settings page, and then locate the IP address in TCP/IP section.
The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu > Custom Types.
3 Select a custom paper type name, and then select a custom paper type.
Note: Plain Paper is the factory default paper type for all user‑defined custom names.
4 Click Submit.
Using the printer settings on the computer
Depending on your operating system, access the Custom menu using the Local Printer Settings Utility or
Printer Settings.
Assigning a custom paper type
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP
section. The IP address appears as four sets of numbers separated by periods, such as
123.123.123.123.
Loading paper and specialty media
35
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu.
3 From the Tray Configuration section, select a paper source, and then select a custom paper type under the
paper type column.
4 Click Submit.
Using the printer settings on the computer
Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or
Printer Settings.
Paper and specialty media guide
36
Paper and specialty media guide
Additional information for printing on specialty media may be found in the Card Stock & Label Guide available
at http://support.lexmark.com.
Paper guidelines
Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample
of the paper or specialty media before buying large quantities.
Paper characteristics
The following paper characteristics affect print quality and reliability. Consider these characteristics when
evaluating new paper stock.
Weight
The printer trays can automatically feed paper weights up to 90‑g/m2 (24‑lb) bond grain long paper. The
multipurpose feeder can automatically feed paper weights up to 163‑g/m2 (43‑lb) bond grain long paper. Paper
lighter than 60 g/m2 (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use
75‑g/m2 (20‑lb) bond grain long paper. For paper smaller than 182 x 257 mm (7.2 x 10.1 inches), we recommended
to use 90 g/m2 (24 lb) or heavier paper.
Note: Two‑sided printing is supported only for 60–90‑g/m2 (16–24‑lb) bond paper.
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can
occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper
unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to paper curling prior to
printing and can cause feeding problems.
Smoothness
Paper smoothness directly affects print quality. If paper is too rough, then toner cannot fuse to it properly. If
paper is too smooth, then it can cause paper feeding or print quality issues. Always use paper between 100
and 300 Sheffield points; however, smoothness between 150 and 250 Sheffield points produces the best print
quality.
Moisture content
The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly.
Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes
that can degrade its performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
Extend the time to several days if the storage or transportation environment is very different from the printer
environment. Thick paper may also require a longer conditioning period.
Paper and specialty media guide
37
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length
of the paper, or grain short, running the width of the paper.
For 60–90‑g/m2 (16–24‑lb) bond paper, grain long paper is recommended.
Fiber content
Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides
the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality.
Paper containing fibers such as cotton can negatively affect paper handling.
Unacceptable paper
The following paper types are not recommended for use with the printer:
• Chemically treated papers used to make copies without carbon paper, also known as carbonless papers,
carbonless copy paper (CCP), or no carbon required (NCR) paper
• Preprinted papers with chemicals that may contaminate the printer
• Preprinted papers that can be affected by the temperature in the printer fuser
• Preprinted papers that require a registration (the precise print location on the page) less than ±2.5 mm
(±0.10 inch), such as optical character recognition (OCR) forms
In some cases, registration can be adjusted with a software application to successfully print on these forms:
•
•
•
•
•
Coated papers (erasable bond), synthetic papers, thermal papers
Rough‑edged, rough or heavily textured surface papers, or curled papers
Recycled papers that fail EN12281:2002 (European)
Paper weighing less than 60 g/m2 (16 lb)
Multiple‑part forms or documents
Selecting paper
Using the appropriate paper prevents jams and helps ensure trouble‑free printing.
To help avoid paper jams and poor print quality:
• Always use new, undamaged paper.
• Before loading paper, know the recommended printable side of the paper. This information is usually
indicated on the paper package.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
• Do not use coated papers unless they are specifically designed for electrophotographic printing.
Selecting preprinted forms and letterhead
Use these guidelines when selecting preprinted forms and letterhead:
• Use grain long for 60 to 90 g/m2 (16 to 24 lb) weight paper.
• Use only forms and letterhead printed using an offset lithographic or engraved printing process.
• Avoid papers with rough or heavily textured surfaces.
Paper and specialty media guide
38
Use papers printed with heat‑resistant inks designed for use in xerographic copiers. The ink must be able to
withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that
are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements;
latex inks might not. When in doubt, contact the paper supplier.
Preprinted papers such as letterhead must be able to withstand temperatures up to 230°C (446°F) without
melting or releasing hazardous emissions.
Using recycled paper and other office papers
As an environmentally conscientious company, Lexmark supports the use of recycled paper produced
specifically for use in laser (electrophotographic) printers.
While no blanket statement can be made that all recycled paper will feed well, Lexmark consistently tests papers
that represent recycled cut size copier papers available on the global market. This scientific testing is conducted
with rigor and discipline. Many factors are taken into consideration both separately and as a whole, including
the following:
•
•
•
•
•
•
•
•
Amount of post-consumer waste (Lexmark tests up to 100% post-consumer waste content.)
Temperature and humidity conditions (Testing chambers simulate climates from all over the world.)
Moisture content (Business papers should have low moisture: 4–5%.)
Bending resistance and proper stiffness means optimum feeding through the printer.
Thickness (impacts how much can be loaded into a tray)
Surface roughness (measured in Sheffield units, impacts print clarity and how well toner fuses to the paper)
Surface friction (determines how easily sheets can be separated)
Grain and formation (impacts curling, which also influences the mechanics of how the paper behaves as it
moves through the printer)
• Brightness and texture (look and feel)
Recycled papers are better than ever; however, the amount of recycled content in a paper affects the degree
of control over foreign matter. And while recycled papers are one good path to printing in an environmentally
responsible manner, they are not perfect. The energy required to de-ink and deal with additives such as
colorants and “glue” often generates more carbon emissions than does normal paper production. However,
using recycled papers enables better resource management overall.
Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its
products. To gain a better understanding of the impact of printers on the environment, the company
commissioned a number of life cycle assessments and found that paper was identified as the primary contributor
(up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life). This
is due to the energy-intensive manufacturing processes required to make paper.
Thus, Lexmark seeks to educate customers and partners on minimizing the impact of paper. Using recycled
paper is one way. Eliminating excessive and unnecessary paper consumption is another. Lexmark is wellequipped to help customers minimize printing and copying waste. In addition, the company encourages
purchasing paper from suppliers who demonstrate their commitment to sustainable forestry practices.
Paper and specialty media guide
39
Lexmark does not endorse specific suppliers, although a converter’s product list for special applications is
maintained. However, the following paper choice guidelines will help alleviate the environmental impact of
printing:
1 Minimize paper consumption.
2 Be selective about the origin of wood fiber. Buy from suppliers who carry certifications such as the Forestry
Stewardship Council (FSC) or the Program for the Endorsement of Forest Certification (PEFC). These
certifications guarantee that the paper manufacturer uses wood pulp from forestry operators that employ
environmentally and socially responsible forest management and restoration practices.
3 Choose the most appropriate paper for printing needs: normal 75 or 80 g/m2 certified paper, lower weight
paper, or recycled paper.
Unacceptable paper examples
Test results indicate that the following paper types are at risk for use with laser printers:
•
•
•
•
Chemically treated papers used to make copies without carbon paper, also known as carbonless papers
•
•
•
•
•
Coated papers (erasable bond), synthetic papers, thermal papers
Preprinted papers with chemicals that may contaminate the printer
Preprinted papers that can be affected by the temperature in the printer fuser
Preprinted papers that require a registration (the precise location on the page) greater than ± 2.3 mm (±
0.9 in.), such as optical character recognition (OCR) forms. In some cases, registration can be adjusted with
a software application to successfully print on these forms.)
Rough-edged, rough or heavily textured surface papers or curled papers
Recycled papers that fail EN12281:2002 (European testing)
Paper weighing less than 60 g/m2 (16 lb)
Multiple part forms or documents
For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can
be found at the Environmental Sustainability link.
Using specialty media
Tips on using card stock
Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content,
thickness, and texture, can significantly impact print quality. Print samples on the card stock being considered
for use before buying large quantities.
When printing on card stock:
• Make sure the Paper Type is Card Stock.
• Select the appropriate Paper Texture setting.
• Be aware that preprinting, perforation, and creasing may significantly affect the print quality and cause jams
or other paper handling problems.
• Check with the manufacturer or vendor to ensure that the card stock can withstand temperatures up to
240°C (464°F) without releasing hazardous emissions.
Paper and specialty media guide
40
• Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting
introduces semi‑liquid and volatile components into the printer.
• Use grain short card stock when possible.
Tips on using envelopes
Print samples on the envelopes being considered for use before buying large quantities.
• Use envelopes designed specifically for laser printers. Check with the manufacturer or vendor to ensure
that the envelopes can withstand temperatures up to 230°C (446°F) without sealing, wrinkling, curling
excessively, or releasing hazardous emissions.
• For best performance, use envelopes made from 90‑g/m2 (24‑lb bond) paper or 25% cotton. All‑cotton
envelopes must not exceed 70‑g/m2 (20‑lb bond) weight.
• Use only new envelopes from undamaged packages.
• To optimize performance and minimize jams, do not use envelopes that:
– Have excessive curl or twist
– Are stuck together or damaged in any way
– Have windows, holes, perforations, cutouts, or embossing
– Have metal clasps, string ties, or folding bars
– Have an interlocking design
– Have postage stamps attached
– Have any exposed adhesive when the flap is in the sealed or closed position
– Have bent corners
– Have rough, cockle, or laid finishes
• Adjust the width guides to fit the width of the envelopes.
Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal
envelopes.
Tips on using labels
Print samples on the labels being considered for use before buying large quantities.
Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported.
For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available
at http://support.lexmark.com.
When printing on labels:
• Use labels designed specifically for laser printers. Check with the manufacturer or vendor to verify that:
– The labels can withstand temperatures up to 240°C (464°F) without sealing, excessive curling, wrinkling,
or releasing hazardous emissions.
– Label adhesives, face sheet (printable stock), and topcoats can withstand up to 172‑kPa (25‑psi) pressure
without delaminating, oozing around the edges, or releasing hazardous fumes.
• Do not use labels with slick backing material.
• Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial
sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and toner
cartridge warranties.
Paper and specialty media guide
41
• Do not use labels with exposed adhesive.
• Do not print within 1 mm (0.04 inch) of the edge of the label, of the perforations, or between die‑cuts of the
label.
• Make sure the adhesive backing does not reach to the edge of the sheet. Zone coating of the adhesive
should be at least 1 mm (0.04 inch) away from edges. Adhesive material contaminates the printer and could
void the warranty.
• If zone coating of the adhesive is not possible, then remove a 2‑mm (0.08‑inch) strip on the leading and
driver edge, and then use a non‑oozing adhesive.
• Portrait orientation is recommended, especially when printing bar codes.
Tips on using letterhead
•
•
•
•
Use letterhead designed specifically for laser printers.
Print samples on the letterhead being considered for use before buying large quantities.
Before loading letterhead, flex, fan, and straighten the stack to prevent sheets from sticking together.
Page orientation is important when printing on letterhead. For information on how to load letterhead, see:
– “Loading trays” on page 25
– “Loading the multipurpose feeder” on page 30
Tips on using transparencies
• Print a test page on the transparencies being considered for use before buying large quantities.
• Feed transparencies from the standard tray, or the multipurpose feeder.
• Use transparencies designed specifically for laser printers. Transparencies must be able to withstand
temperatures up to 185°C (365°F) without melting, discoloring, offsetting, or releasing hazardous emissions.
Note: If the transparency weight is set to Heavy and the transparency texture is set to Rough in the Paper
menu, then transparencies can be printed at a temperature up to 195°C (383°F).
• Avoid getting fingerprints on the transparencies to prevent print quality problems.
• Before loading transparencies, flex, fan, and straighten the stack to prevent sheets from sticking together.
Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative
humidity between 40 and 60 percent.
•
•
•
•
Store paper in cartons, on a pallet or shelf, rather than on the floor.
Store individual packages on a flat surface.
Do not store anything on top of individual paper packages.
Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and
wrapper help keep the paper clean, dry, and flat.
Paper and specialty media guide
42
Supported paper sizes, types, and weights
Supported paper sizes
Paper size
Standard tray
Optional 250‑ or
550‑sheet tray
Multipurpose feeder
Duplex mode
A4
210 x 297 mm (8.3 x 11.7 in.)
A5
X
148 x 210 mm (5.8 x 8.3 in.)
A6
105 x 148 mm (4.1 x 5.8 in.)
X
X
X
JIS B5
182 x 257 mm (7.2 x 10.1 in.)
Letter
216 x 279 mm (8.5 x 11 in.)
Legal
216 x 356 mm (8.5 x 14 in.)
Executive
184 x 267 mm (7.3 x 10.5 in.)
X
Oficio (Mexico)
216 x 340 mm (8.5 x 13.4 in.)
Folio
216 x 330 mm (8.5 x 13 in.)
Statement
X
140 x 216 mm (5.5 x 8.5 in.)
Universal1, 2
76.2 x 127 mm (3 x 5 in.) up to
216 x 356 mm (8.5 x 14 in.)
7 3/4 Envelope (Monarch)
98 x 191 mm (3.9 x 7.5 in.)
X
X
X
9 Envelope
X
X
X
X
X
X
98 x 225 mm (3.9 x 8.9 in.)
10 Envelope
105 x 241 mm (4.1 x 9.5 in.)
1
This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software
application.
2
Universal is supported in the standard tray only if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal
is supported in the optional 250- or 550-sheet tray only if the paper size is at least 148 x 210 mm (5.8 x 8.3 in.).
Universal is supported in duplex mode only if the width is at least 210 mm (8.3 in.) and the length is at least 279 mm
(11 in.). The smallest supported Universal size is supported only in the multipurpose feeder.
Paper and specialty media guide
Paper size
DL Envelope
43
Standard tray
Optional 250‑ or
550‑sheet tray
Multipurpose feeder
Duplex mode
X
X
X
X
X
X
X
X
X
X
X
X
110 x 220 mm (4.3 x 8.7 in.)
C5 Envelope
162 x 229 mm (6.4 x 9 in.)
B5 Envelope
176 x 250 mm (6.9 x 9.8 in.)
Other Envelope
229 x 356 mm (9 x 14 in.)
1
This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software
application.
2
Universal is supported in the standard tray only if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal
is supported in the optional 250- or 550-sheet tray only if the paper size is at least 148 x 210 mm (5.8 x 8.3 in.).
Universal is supported in duplex mode only if the width is at least 210 mm (8.3 in.) and the length is at least 279 mm
(11 in.). The smallest supported Universal size is supported only in the multipurpose feeder.
Supported paper types and weights
The standard tray supports 60–90‑g/m2 (16–24‑lb) paper weights. The optional tray supports 60–120‑g/m2 (16–
32‑lb) paper weights. The multipurpose feeder supports 60–163‑g/m2 (16–43‑lb) paper weights.
Paper type
250‑ or 550‑sheet tray
Multipurpose feeder
Duplex mode
Plain paper
Card stock
X
X
Transparencies
X
Recycled
Glossy paper
X
X
Paper labels1
Vinyl labels
X
X
X
X
X
Bond2
Envelope
X
X
Rough envelope
X
X
Letterhead
Preprinted
Paper and specialty media guide
Paper type
250‑ or 550‑sheet tray
44
Multipurpose feeder
Duplex mode
Colored Paper
Light Paper
Heavy Paper2
Rough/Cotton
X
1 One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print
20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported.
2
Bond and Heavy Paper are supported in duplex mode up to 90‑g/m2 (24‑lb) paper weight.
Printing
45
Printing
Selection and handling of paper and specialty media can affect how reliably documents print. For more
information, see “Avoiding jams” on page 91 and “Storing paper” on page 41.
Printing documents
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before sending the
print job.
1 From the document that you are trying to print, open the Print dialog.
2 If necessary, adjust the settings.
3 Send the print job.
Adjusting toner darkness
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP
section. The IP address appears as four sets of numbers separated by periods, such as
123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Print Settings > Quality Menu.
3 Adjust the toner darkness setting.
4 Click Submit.
Using the printer settings on the computer
Depending on your operating system, adjust the toner darkness settings using the Local Printer Settings
Utility or Printer Settings.
Printing
46
Printing from a mobile device
Note: Make sure that the printer and mobile device share the same wireless network. For information on
configuring the wireless settings of your mobile device, see the documentation that came with the device.
Printing from a mobile device using Mopria Print Service
Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It
allows you to print directly to any Mopria‑certified printer.
Note: Before printing, make sure that the Mopria Print Service is enabled.
1 From the home screen of your mobile device, launch a compatible application.
2 Tap Print, and then select the printer.
3 Send the print job.
Printing from a mobile device using Google Cloud Print
Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print
to any Google Cloud Print‑ready printer.
1 From the home screen of your mobile device, launch an enabled application.
2 Tap Print, and then select the printer.
3 Send the print job.
Printing from a mobile device using AirPrint
AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certified
printer.
Note: This application is supported only in some Apple devices.
1 From the home screen of your mobile device, launch a compatible application.
2 Select an item to print, and then tap the share icon.
3 Tap Print, and then select the printer.
4 Send the print job.
Printing from a mobile device using Lexmark Mobile Print
LexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer.
1 Open the document, and then send or share the document to Lexmark Mobile Print.
Note: Some third‑party applications may not support the send or share feature. For more information, see
the documentation that came with the application.
2 Select a printer.
3 Print the document.
Printing
Canceling a print job
Canceling a print job from the computer
For Windows users
1 Open the printers folder, and then select your printer.
2 From the print queue, select the print job you want to cancel, and then delete it.
For Macintosh users
1 From System Preferences in the Apple menu, navigate to your printer.
2 From the print queue, select the print job you want to cancel, and then delete it.
47
Understanding the printer menus
48
Understanding the printer menus
To print a menus list, see “Printing a menu settings and network setup page” on page 23.
To access the printer menus, use:
• The Embedded Web Server if the printer is connected to a network.
• The Local Printer Settings Utility for Windows or Printer Settings for Macintosh if the printer is connected to
a computer by USB or parallel cable.
Menus list
Paper Menu
Settings
Default Source
General Settings
Paper Size/Type
Configure MP
Print Settings
Paper Texture
Paper Weight
Paper Loading
Custom Types
Network/Ports
Security
Standard USB
Set Date and Time
Paper menu
Default Source menu
Use
To
Default Source
Tray [x]
MP Feeder
Manual Paper
Manual Envelope
Set a default paper source for all print jobs.
Notes:
• Tray 1 (standard tray) is the factory default setting.
• From the Paper menu, set Configure MP to "Cassette" for MP Feeder
to appear as a menu setting.
• If two trays contain paper of the same size and type, and the trays
have the same settings, then the trays are automatically linked.
When one tray is empty, the print job continues using the linked tray.
Understanding the printer menus
49
Paper Size/Type menu
Use
To
Tray [x] Size
A4
A5
A6
JIS‑B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
Specify the paper size loaded in each tray.
Tray [x] Type
Plain Paper
Transparency
Recycled
Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the type of paper loaded in each tray.
Notes:
• Letter is the US factory default setting. A4 is the international
factory default setting.
• If two trays contain paper of the same size and type, and the trays
have the same settings, then the trays are automatically linked.
When one tray is empty, the print job continues using the linked
tray.
• The A6 paper size is supported only in Tray 1 and the multipurpose
feeder.
Notes:
• Plain Paper is the factory default setting for Tray 1.
Custom Type [x] is the factory default setting for all other trays.
• If available, a user‑defined name will appear instead of Custom
Type [x].
• Use this menu to configure automatic tray linking.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus
50
Use
To
MP Feeder Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
Specify the paper size loaded in the multipurpose feeder.
MP Feeder Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the type of paper loaded in the multipurpose feeder.
Notes:
• Letter is the US factory default setting. A4 is the international
factory default setting.
• From the Paper menu, set Configure MP to “Cassette” for MP
Feeder Size to appear as a menu.
• The multipurpose feeder does not automatically detect paper size.
Make sure to set the paper size value.
Notes:
• Plain Paper is the factory default setting.
• From the Paper menu, set Configure MP to “Cassette” for MP
Feeder Type to appear as a menu.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus
51
Use
To
Manual Paper Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
Specify the paper size being manually loaded.
Manual Paper Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the paper type being manually loaded.
Manual Envelope Size
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
Specify the envelope size being manually loaded.
Manual Envelope Type
Envelope
Rough Envelope
Custom Type [x]
Specify the envelope type being manually loaded.
Note: Letter is the US factory default setting. A4 is the international
factory default setting.
Notes:
• Plain Paper is the factory default setting.
• From the Paper menu, set Configure MP to “Manual” for Manual
Paper Type to appear as a menu.
Note: 10 Envelope is the US factory default setting. DL Envelope is the
international factory default setting.
Note: Envelope is the factory default setting.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus
52
Configure MP menu
Use
To
Configure MP
Cassette
Manual
First
Determine when the printer selects paper from the multipurpose feeder.
Notes:
• Cassette is the factory default setting. Cassette configures the
multipurpose feeder as the default paper source.
• Manual sets the multipurpose feeder only for manual‑feed print jobs.
• First sets the multipurpose feeder as the primary paper source
regardless of settings.
Paper Texture menu
Use
To
Plain Texture
Smooth
Normal
Rough
Specify the relative texture of the plain paper loaded.
Card Stock Texture
Smooth
Normal
Rough
Specify the relative texture of the card stock loaded.
Transparency Texture
Smooth
Normal
Rough
Specify the relative texture of the transparencies loaded.
Recycled Texture
Smooth
Normal
Rough
Specify the relative texture of the recycled paper loaded.
Labels Texture
Smooth
Normal
Rough
Specify the relative texture of the labels loaded.
Bond Texture
Smooth
Normal
Rough
Specify the relative texture of the bond paper loaded.
Envelope Texture
Smooth
Normal
Rough
Specify the relative texture of the envelopes loaded.
Note: Normal is the factory default setting.
Notes:
• Normal is the factory default setting.
• The options appear only if card stock is supported.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Rough is the factory default setting.
Note: Normal is the factory default setting.
Understanding the printer menus
53
Use
To
Rough Envelope Texture
Rough
Specify the relative texture of the rough envelopes loaded.
Letterhead Texture
Smooth
Normal
Rough
Specify the relative texture of the letterhead loaded.
Preprinted Texture
Smooth
Normal
Rough
Specify the relative texture of the preprinted paper loaded.
Colored Texture
Smooth
Normal
Rough
Specify the relative texture of the colored paper loaded.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Light Texture
Smooth
Normal
Rough
Specify the relative texture of the paper loaded.
Heavy Texture
Smooth
Normal
Rough
Specify the relative texture of the paper loaded.
Rough/Cotton Texture
Rough
Specify the relative texture of the cotton paper loaded.
Custom [x] Texture
Smooth
Normal
Rough
Specify the relative texture of the custom paper loaded.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Notes:
• Normal is the factory default setting.
• The options appear only if the custom type is supported.
Paper Weight menu
Use
To
Plain Weight
Light
Normal
Heavy
Specify the relative weight of the plain paper loaded.
Card Stock Weight
Light
Normal
Heavy
Specify the relative weight of the card stock loaded.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Understanding the printer menus
Use
To
Transparency Weight
Light
Normal
Heavy
Specify the relative weight of the transparencies loaded.
Recycled Weight
Light
Normal
Heavy
Specify the relative weight of the recycled paper loaded.
Labels Weight
Light
Normal
Heavy
Specify the relative weight of the labels loaded.
Bond Weight
Light
Normal
Heavy
Specify the relative weight of the bond paper loaded.
Envelope Weight
Light
Normal
Heavy
Specify the relative weight of the envelope loaded.
Rough Envelope Weight
Light
Normal
Heavy
Specify the relative weight of the rough envelope loaded.
Letterhead Weight
Light
Normal
Heavy
Specify the relative weight of the letterhead loaded.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
Preprinted Weight
Light
Normal
Heavy
Specify the relative weight of the preprinted paper loaded.
Colored Weight
Light
Normal
Heavy
Specify the relative weight of the colored paper loaded.
Light Weight
Light
Specify that the weight of the paper loaded is light.
Heavy Weight
Heavy
Specify that the weight of the paper loaded is heavy.
Note: Normal is the factory default setting.
Note: Normal is the factory default setting.
54
Understanding the printer menus
55
Use
To
Rough/Cotton Weight
Light
Normal
Heavy
Specify the relative weight of the cotton or rough paper loaded.
Custom [x] Weight
Light
Normal
Heavy
Specify the relative weight of the custom paper loaded.
Note: Heavy is the factory default setting.
Notes:
• Normal is the factory default setting.
• The options appear only when the custom type is supported.
Paper Loading menu
Use
To
Recycled Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Recycled as the paper type.
Bond Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Bond as the paper type.
Letterhead Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Letterhead as the paper type.
Preprinted Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Preprinted as the paper type.
Colored Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Colored as the paper type.
Light Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Light as the paper type.
Heavy Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Heavy as the paper type.
Notes:
• Duplex sets two‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing
Preferences or Print dialog.
• If Duplex is selected, then all print jobs are sent through the duplex unit, including one‑sided jobs.
• Off is the factory default setting for all the menus.
Understanding the printer menus
56
Use
To
Custom [x] Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Custom [x] as the paper type.
Note: Custom [x] Loading is available only if the custom type is
supported.
Notes:
• Duplex sets two‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing
Preferences or Print dialog.
• If Duplex is selected, then all print jobs are sent through the duplex unit, including one‑sided jobs.
• Off is the factory default setting for all the menus.
Custom Types menu
Use
To
Custom Type [x]
Paper
Card Stock
Transparency
Rough/Cotton
Labels
Envelope
Associate a paper or specialty media type with a Custom Type [x] name.
Recycled
Paper
Card Stock
Transparency
Rough/Cotton
Labels
Envelope
Cotton
Notes:
• Paper is the factory default setting for Custom Type [x].
• The specialty media type must be supported in the selected tray or
feeder in order to print from that source.
Specify a paper type when the Recycled setting is selected in other menus.
Notes:
• Paper is the factory default setting.
• The Recycled paper type must be supported in the selected tray or
feeder in order to print from that source.
Understanding the printer menus
57
Network/Ports menu
Standard USB menu
Use
To
PCL SmartSwitch
On
Off
Set the printer to automatically switch to PCL emulation when a print job
received through a USB port requires it, regardless of the default printer
language.
Notes:
• On is the factory default setting.
• If PCL SmartSwitch is enabled, then the printer uses PCL emulation.
• If PCL SmartSwitch is disabled, then the printer does not examine
incoming data and it uses the default printer language specified in the
Setup menu.
PS SmartSwitch
On
Off
Set the printer to automatically switch to PS emulation when a print job received
through a USB port requires it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• If PS SmartSwitch is enabled, then the printer uses PostScript emulation.
• If PS SmartSwitch is disabled, then the printer does not examine incoming
data and it uses the default printer language specified in the Setup menu.
Set the size of the USB input buffer.
USB Buffer
Disabled
Notes:
Auto
• Auto is the factory default setting.
3K to [maximum size allowed]
• Disabled turns off job buffering.
• The USB buffer size value can be changed in 1KB increments.
• The maximum size allowed depends on the amount of memory in the
printer, the size of the other link buffers, and whether Resource Save is
set to On or Off.
• To increase the maximum size range for the USB Buffer, disable or
reduce the size of the parallel, serial, and network buffers.
• The printer automatically restarts when the setting is changed. The menu
selection is then updated.
Understanding the printer menus
58
Settings menu
General Settings menu
Use
To
Display Language
English
Francais
Deutsch
Italiano
Espanol
Dansk
Norsk
Nederlands
Svenska
Portuguese
Suomi
Russian
Polski
Greek
Magyar
Turkce
Cesky
Simplified Chinese
Traditional Chinese
Korean
Japanese
Set the language of the text that appears on the display.
Show Supply Estimates
Show estimates
Do not show estimates
View supplies estimates on the control panel, Embedded Web
Server, menu settings, and device statistics reports.
Eco-Mode
Off
Energy
Energy/Paper
Paper
Minimize the use of energy, paper, or specialty media.
Note: Not all languages are available for all models. You may
need to install special hardware for some languages.
Notes:
• Off is the factory default setting. This setting resets the
printer to its factory default settings.
• Setting Eco‑Mode to Energy or Paper may affect printer
performance, but not print quality.
Quiet Mode
Off
On
Reduce the printer noise.
Note: Off is the factory default setting.
1
This menu item appears only in touch‑screen printer models.
2
This menu item appears only in non‑touch‑screen printer models.
Understanding the printer menus
59
Use
To
Run Initial Setup
Yes
No
Run the setup wizard.
Keyboard1
Keyboard Type
English
Francais
Francais Canadien
Deutsch
Italiano
Espanol
Greek
Dansk
Norsk
Nederlands
Svenska
Suomi
Portuguese
Russian
Polski
Swiss German
Swiss French
Korean
Magyar
Turkce
Cesky
Simplified Chinese
Traditional Chinese
Japanese
Custom Key [x]
Specify a language and custom key information for the
keyboard on the display.
Paper Sizes
US
Metric
Specify the unit of measurement for paper sizes.
Notes:
• US is the factory default setting.
• The country or region that you selected in the initial
setup wizard determines the initial paper size setting.
1
This menu item appears only in touch‑screen printer models.
2
This menu item appears only in non‑touch‑screen printer models.
Understanding the printer menus
60
Use
To
Displayed Information1
Left side
Right side
Specify the display information in the upper corners of the
home screen.
Select from the following options:
None
IP Address
Hostname
Contact Name
Location
Date/Time
mDNS/DDNS Service Name
Zero Configuration Name
Custom Text [x]
Model Name
Notes:
• IP Address is the factory default setting for Left side.
• Date/Time is the factory default setting for Right side.
Displayed Information1
Custom Text [x]
Specify the text to display in the upper corners of the home
screen.
Note: You can type up to 32 characters.
Displayed Information (continued)1
Black Toner
Specify the display information for Black Toner.
Select from the following options:
When to display
Do not display
Display
Message to display
Default
Alternate
Default
[text entry]
Alternate
[text entry]
Notes:
• Do not display is the factory default setting for When to
display.
• Default is the factory default setting for Message to
display.
1
This menu item appears only in touch‑screen printer models.
2
This menu item appears only in non‑touch‑screen printer models.
Understanding the printer menus
61
Use
To
Displayed Information (continued)1
Paper Jam
Load Paper
Service Errors
Customize the display information for certain menus.
Select from the following options:
Display
Yes
No
Message to display
Default
Alternate
Default
[text entry]
Alternate
[text entry]
Notes:
• No is the factory default setting for Display.
• Default is the factory default setting for Message to
display.
Home screen customization
Change Language
Search Held Jobs
Held Jobs
USB Drive
Profiles and Solutions1
Bookmarks1
Change the icons that appear on the home screen.
Select from the following options:
Display
Do not display
Jobs by User1
Forms and Favorites1
Date Format1
MM‑DD‑YYYY
DD‑MM‑YYYY
YYYY‑MM‑DD
Format the printer date.
Time Format1
12 hour A.M./P.M.
24 hour clock
Format the printer time.
Screen Brightness1
20–100
Specify the brightness of the display.
Audio Feedback1
Button Feedback
On
Off
Speaker Volume
1–10
Set button volume and feedback.
Note: MM‑DD‑YYYY is the U.S. factory default setting. DDMM-YYYY is the international factory default setting.
Note: 12 hour A.M./P.M. is the factory default setting.
Note: 100 is the factory default setting.
Notes:
• On is the factory default setting for Button Feedback.
• 5 is the factory default setting for Speaker Volume.
1
This menu item appears only in touch‑screen printer models.
2
This menu item appears only in non‑touch‑screen printer models.
Understanding the printer menus
62
Use
To
Show Bookmarks1
Yes
No
Specify whether to display Bookmarks from the Held Jobs
area.
Web Page Refresh Rate1
30–300
Specify the number of seconds between Embedded Web
Server refreshes.
Note: Yes is the factory default setting.
Note: 120 is the factory default setting.
Contact Name1
Specify a contact name for the printer.
Note: The contact name is stored on the Embedded Web
Server.
Location1
Specify the printer location.
Note: The location is stored on the Embedded Web Server.
Alarms1
Alarm Control
Cartridge Alarm
Set an alarm when the printer requires user intervention.
Select from the following options:
Off
Single
Continuous
Notes:
• Single is the factory default setting for Alarm Control.
• Off is the factory default setting for Cartridge Alarm.
Timeouts
Standby Mode1
Disabled
1–240
Set the duration of idle time before the printer enters a lower
power state.
Timeouts
Sleep Mode
Disabled
1–120
Set the idle time before the printer begins operating in Sleep
Mode.
Note: 15 minutes is the factory default setting.
Notes:
• 20 minutes is the factory default setting.
• Disabled appears only when Energy Conserve is set to
Off.
• Lower settings conserve more energy, but may require
longer warm‑up times.
Timeouts
Print with Display Off
Allow printing with display off
Display on when printing
Print a job with the display turned off.
Note: Display on when printing is the factory default setting.
1
This menu item appears only in touch‑screen printer models.
2
This menu item appears only in non‑touch‑screen printer models.
Understanding the printer menus
63
Use
To
Timeouts
Hibernate Timeout
Disabled
20 minutes
1 hour
2 hours
3 hours
6 hours
1 day
2 days
3 days
1 week
2 weeks
1 month
Set the time before the printer enters Hibernate mode.
Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate
Set the printer to Hibernate mode even if there is an active
Ethernet connection.
Timeouts
Screen Timeout
15 sec–300 sec
Set the idle time before the display automatically returns to
Ready state.
Timeouts
Prolong Screen Timeout1
On
Off
Remain in the same location and reset the Screen Timeout
timer instead of returning to the home screen.
Timeouts
Print Timeout
Disabled
1 sec–255 sec
Set the printer to end a print job after it has been idle for the
specified amount of time.
Note: 3 days is the factory default setting.
Note: Hibernate is the factory default setting.
Note: 30 seconds is the factory default setting.
Note: Off is the factory default setting.
Notes:
• 90 seconds is the factory default setting.
• When the timer expires, any partially printed page still in
the printer is printed.
• Print Timeout is available only when using PCL
emulation.
Timeouts
Wait Timeout
Disabled
15 sec–65535 sec
Set the time the printer waits to receive data from the host.
Notes:
• 40 seconds is the factory default setting.
• Wait Timeout is available only when the printer is using
PostScript emulation.
1
This menu item appears only in touch‑screen printer models.
2
This menu item appears only in non‑touch‑screen printer models.
Understanding the printer menus
64
Use
To
Timeouts
Job Hold Timeout1
5 sec–255 sec
Set the time the printer waits for user intervention before it
holds jobs that require unavailable resources.
Notes:
• 30 seconds is the factory default setting.
• This menu item appears only when hard disk is installed.
Error Recovery
Auto Reboot
Reboot when idle
Reboot always
Reboot never
Set the printer to restart when an error occurs.
Error Recovery
Max Auto Reboots
1–20
Determine the number of automatic reboots that the printer
can perform.
Print Recovery
Auto Continue
Disabled
5 sec –255 sec
Let the printer automatically continue printing from certain
offline situations when these are not resolved within the
specified time period.
Print Recovery
Jam Recovery
On
Off
Auto
Specify whether the printer reprints jammed pages.
Print Recovery
Jam Assist
On
Off
Set the printer to check for jammed paper automatically.
Print Recovery
Page Protect
Off
On
Set the printer to print the correct output for a page.
Accessibility Settings1
Prolong Screen Timeout
Off
On
Remain in the same location and reset the Screen Timeout
timer instead of returning to the home screen.
Note: Reboot always is the factory default setting.
Note: 2 is the factory default setting.
Note: Disabled is the factory default setting.
Note: Auto is the factory default setting. The printer reprints
jammed pages unless other printer tasks need the memory
required to hold the pages.
Note: On is the factory default setting.
Note: Off is the factory default setting.
Note: Off is the factory default setting.
1
This menu item appears only in touch‑screen printer models.
2
This menu item appears only in non‑touch‑screen printer models.
Understanding the printer menus
65
Use
To
Accessibility Settings1
Speech Rate
Very Slow
Slow
Normal
Fast
Faster
Very Fast
Rapid
Very Rapid
Fastest
Adjust the Voice Guidance speaking rate.
Accessibility Settings1
Headphone Volume
1–10
Set the headphones volume.
Information Sent to Lexmark
Supplies and Page Usage (Anonymous)
On
Off
Send anonymous device usage information to Lexmark.
Information Sent to Lexmark
Device Performance (Anonymous)
On
Off
Send anonymous device function and error information to
Lexmark.
Information Sent to Lexmark
Start Send
Stop Send
Set the time for sending anonymous information to Lexmark.
Press Sleep Button
Do nothing
Sleep
Hibernate
Determine how the printer, while in idle state, reacts to a short
press of the Sleep button.
Press and Hold Sleep Button
Do nothing
Sleep
Hibernate
Determine how the printer, while in idle state, reacts to a long
press of the Sleep button.
Note: Normal is the factory default setting.
Note: 5 is the factory default setting.
Note: The default value depends on what you selected
during the initial setup.
Note: The default value depends on what you selected
during the initial setup.
Note: Sleep is the factory default setting.
Note: Do nothing is the factory default setting.
1
This menu item appears only in touch‑screen printer models.
2
This menu item appears only in non‑touch‑screen printer models.
Understanding the printer menus
66
Use
To
Factory Defaults
Do Not Restore
Restore Now
Restore the printer factory default settings.
Notes:
• Do Not Restore is the factory default setting.
• Restore Now returns all printer settings to the factory
default settings except Network/Ports menu settings. All
downloads stored in the RAM are deleted. Downloads
stored in the flash memory or on a hard disk are not
affected.
Custom Home Message2
Off
IP Address
Hostname
Contact Name
Location
Zero Configuration Name
Custom Text [x]
Select a custom home message that appears as an alternating
display of the printer status.
Export Configuration File1
Export
Export configuration files to a flash drive.
Note: Off is the factory default setting.
1
This menu item appears only in touch‑screen printer models.
2
This menu item appears only in non‑touch‑screen printer models.
Print Settings
Setup menu
Use
To
Printer Language
PCL Emulation
PS Emulation
Set the default printer language.
Notes:
• PCL Emulation is the factory default setting.
• PostScript emulation uses a PostScript interpreter for
processing print jobs.
• PCL Emulation uses a PCL interpreter for processing
print jobs.
• Setting a printer language default does not prevent a
software program from sending print jobs that use
another printer language.
Understanding the printer menus
67
Use
To
Print Area
Normal
Whole Page
Set the logical and physical printable area.
Notes:
• Normal is the factory default setting. When attempting to
print data on the non‑printable area defined by the
Normal setting, the printer clips the image at the
boundary.
• Whole Page allows the image to be moved into the
non‑printable area defined by the Normal setting. This
setting affects only pages printed using a PCL 5
interpreter and has no effect on pages printed using the
PCL XL or PostScript interpreter.
Download Target
RAM
Flash
Set the storage location for downloads.
Notes:
• RAM is the factory default setting. Storing downloads in
the RAM is temporary.
• Storing downloads in a flash memory places them in
permanent storage. Downloads remain in the flash
memory even when the printer is turned off.
• This menu item appears only when an optional flash
memory is installed.
Resource Save
On
Off
Specify how the printer handles temporary downloads, such
as fonts and macros stored in the RAM, when the printer
receives a print job that requires more than the available
memory.
Notes:
• Off is the factory default setting. Off sets the printer to
retain downloads only until memory is needed.
Downloads are deleted in order to process print jobs.
• On sets the printer to retain downloads during language
changes and printer resets. If the printer runs out of
memory, then Memory Full [38] appears on the
printer display, but downloads are not deleted.
Understanding the printer menus
68
Finishing menu
Use
To
Sides (Duplex)
1 sided
2 sided
Specify whether two‑sided (duplex) printing is set as the default for all print jobs.
Notes:
• “1 sided” is the factory default setting.
• You can set two‑sided printing from the software program.
For Windows users:
1 Click File > Print.
2 Click Properties, Preferences, Options, or Setup.
For Macintosh users:
1 Choose File > Print.
2 Adjust the settings from the print dialog and pop‑up menus.
Duplex Binding
Long Edge
Short Edge
Define the way two‑sided pages are bound and printed.
Notes:
• Long Edge is the factory default setting. Long Edge binds pages along
their long edge (left edge for portrait and top edge for landscape).
• Short Edge binds pages along their short edge (top edge for portrait and
left edge for landscape).
Copies
1–999
Specify the default number of copies for each print job.
Blank Pages
Do Not Print
Print
Specify whether to insert blank pages in a print job.
Collate
(1,1,1) (2,2,2)
(1,2,3) (1,2,3)
Stack the pages of a print job in sequence when printing multiple copies.
Separator Sheets
Off
Between Copies
Between Jobs
Between Pages
Specify whether to insert blank separator sheets.
Note: 1 is the factory default setting.
Note: Do Not Print is the factory default setting.
Note: “(1,2,3) (1,2,3)” is the factory default setting.
Notes:
• Off is the factory default setting.
• Between Copies inserts a blank sheet between each copy of a print job if
Collate is set to (1,1,1) (2,2,2). If Collate is set to (1,2,3) (1,2,3), then a blank
page is inserted between each set of printed pages, such as after all
page 2's and after all page 3's.
• Between Jobs inserts a blank sheet between print jobs.
• Between Pages inserts a blank sheet between each page of a print job.
This setting is useful when printing transparencies or when inserting
blank pages in a document.
Separator Source
Tray [x]
Multi‑Purpose Feeder
Specify the paper source for separator sheets.
Note: Tray 1 (standard tray) is the factory default setting.
Understanding the printer menus
69
Use
To
Paper Saver
Off
2‑Up
3‑Up
4‑Up
6‑Up
9‑Up
12‑Up
16‑Up
Print multiple‑page images on one side of a paper.
Paper Saver Ordering
Horizontal
Reverse Horizontal
Reverse Vertical
Vertical
Specify the positioning of multiple‑page images when using Paper Saver.
Paper Saver Orientation
Auto
Landscape
Portrait
Specify the orientation of a multiple‑page document.
Paper Saver Border
None
Solid
Notes:
• Off is the factory default setting.
• The number selected is the number of page images that will print per
side.
Notes:
• Horizontal is the factory default setting.
• Positioning depends on the number of page images and whether they
are in portrait or landscape orientation.
Note: Auto is the factory default setting. The printer chooses between
portrait and landscape.
Print a border when using Paper Saver.
Note: None is the factory default setting.
Quality menu
Use
To
Print Resolution
300 dpi
600 dpi
1200 dpi
1200 Image Q
2400 Image Q
Specify the printed output resolution in dots per inch.
Pixel Boost
Off
Fonts
Horizontally
Vertically
Both directions
Enable more pixels to print in clusters for clarity, in order to enhance images
horizontally or vertically, or to enhance fonts.
Toner Darkness
1–10
Lighten or darken the printed output.
Note: 600 dpi is the factory default setting.
Note: Off is the factory default setting.
Notes:
• 8 is the factory default setting.
• Selecting a smaller number can help conserve toner.
Understanding the printer menus
70
Use
To
Enhance Fine Lines
On
Off
Enable a print mode preferable for files such as architectural drawings, maps,
electrical circuit diagrams, and flow charts.
Notes:
• Off is the factory default setting.
• You can set this option from the printer software. For Windows users, click
File > Print, and then click Properties, Preferences, Options, or Setup. For
Macintosh users, choose File > Print, and then adjust the settings from the
Print dialog and context menus.
• To set this option using the Embedded Web Server, type the network printer
IP address in the Web browser address field.
Gray Correction
Auto
Off
Automatically adjust the contrast enhancement applied to images.
Brightness
‑6 to 6
Adjust the printed output either by lightening or darkening it. You can conserve
toner by lightening the output.
Note: Auto is the factory default setting.
Note: 0 is the factory default setting.
Contrast
0–5
Adjust the contrast of printed objects.
Note: 0 is the factory default setting.
PostScript menu
Use
To
Print PS Error
On
Off
Print a page containing the PostScript error.
Note: Off is the factory default setting.
PCL Emul menu
Use
To
PCL Emulation Settings
Orientation
Portrait
Landscape
Specify the orientation of text and graphics on the page.
Notes:
• Portrait is the factory default setting. Portrait prints text and graphics
parallel to the short edge of the page.
• Landscape prints text and graphics parallel to the long edge of the
page.
PCL Emulation Settings
Lines per Page
1–255
Specify the number of lines that print on each page.
Notes:
• 60 is the US factory default setting. 64 is the international default
setting.
• The printer sets the amount of space between each line based on
the Lines per Page, Paper Size, and Orientation settings. Set Paper
Size and Orientation before setting Lines per Page.
Understanding the printer menus
71
Use
To
PCL Emulation Settings
A4 Width
198 mm
203 mm
Set the printer to print on A4‑size paper.
Notes:
• 198 mm is the factory default setting.
• The 203‑mm setting sets the width of the page to allow printing of
eighty 10‑pitch characters.
PCL Emulation Settings
Auto CR after LF
On
Off
Specify whether the printer automatically performs a carriage return (CR)
after a line feed (LF) control command.
PCL Emulation Settings
Auto LF after CR
On
Off
Specify whether the printer automatically performs a line feed (LF) after a
carriage return (CR) control command.
Tray Renumber
Assign MP Feeder
Off
None
0–199
Assign Tray [x]
Off
None
0–199
Assign Manual Paper
Off
None
0–199
Assign Manual Env
Off
None
0–199
Configure the printer to work with printer software or programs that use
different source assignments for trays and feeders.
Tray Renumber
View Factory Defaults
MPF Default = 8
T1 Default = 1
T1 Default = 4
T1 Default = 5
T1 Default = 20
T1 Default = 21
Env Default = 6
MPaper Default = 2
MEnv Default = 3
View the factory default setting assigned to each tray or feeder.
Note: Off is the factory default setting.
Note: Off is the factory default setting.
Notes:
• Off is the factory default setting.
• None cannot be selected. It is only displayed when it is selected by
the PCL 5 interpreter. It also ignores the Select Paper Feed
command.
• 0–199 allows a custom setting to be assigned.
Understanding the printer menus
72
Use
To
Tray Renumber
Restore Defaults
Yes
No
Restore all tray and feeder assignments to the factory default settings.
Security menu
Set Date and Time menu
Use
To
Current Date and Time
View the current date and time settings for the printer.
Manually Set Date and Time
[input date/time]
Enter the date and time.
Time Zone
[list of time zones]
Select the time zone.
Automatically observe DST
On
Off
Set the printer to use the applicable daylight saving time (DST) start and end
times associated with the printer Time Zone setting.
UTC (GMT) Offset
[input time in minutes]
Set the time offset from Coordinated Universal Time or Greenwich Mean Time.
Note: Setting the date and time using this menu automatically sets Enable
NTP to No.
Note: GMT is the factory default setting.
Note: On is the factory default setting.
Note: The setting applies only if you select “(UTC+user) Custom” as the time
zone.
DST Start
[list of weeks]
[list of days]
[list of months]
[input time]
Set the DST start time.
DST End
[list of weeks]
[list of days]
[list of months]
[input time]
Set DST end time.
DST Offset
[input time in minutes]
Note: The setting applies only if you select “(UTC+user) Custom” as the time
zone.
Note: The setting applies only if you select “(UTC+user) Custom” as the time
zone.
Set the DST offset time.
Note: The setting applies only if you select “(UTC+user) Custom” as the time
zone.
Saving money and the environment
73
Saving money and the environment
Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their
impact on the environment. We design with the environment in mind, engineer our packaging to reduce
materials, and provide collection and recycling programs. For more information, see:
• The Notices chapter
• The Environmental Sustainability section of the Lexmark Web site at www.lexmark.com/environment
• The Lexmark recycling program at www.lexmark.com/recycle
By selecting certain printer settings or tasks, you may be able to reduce your printer's impact even further. This
chapter outlines the settings and tasks that may yield a greater environmental benefit.
Saving paper and toner
Using recycled paper
As an environmentally conscious company, Lexmark supports the use of recycled office paper produced
specifically for use in laser/LED printers. For more information on recycled papers that work well with your
printer, see “Using recycled paper and other office papers” on page 38.
Conserving supplies
• Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
• Print multiple pages on a single sheet of paper.
• Use the preview feature to see how the document looks like before printing it.
• Print one copy of the document to check its content and format for accuracy.
Saving energy
To configure the energy settings of your printer, use:
• The Embedded Web Server if it is connected to a network.
• The Local Printer Settings Utility for Windows or Printer Settings for Macintosh if it is connected to a computer
by a USB or parallel cable.
Note: Some features are available only in some printer models.
Saving money and the environment
74
Configuring Sleep and Hibernate modes
Sleep and Hibernate are low‑power operating modes.
Notes:
• If your printer is connected directly to a computer, access the Sleep and Hibernate mode settings using
the Local Printer Settings Utility or Printer Settings depending on your operating system.
• Three days is the default amount of time before the printer enters Hibernate mode.
• Wake the printer from Hibernate mode before sending a print job. A long press of the Sleep button
wakes the printer from Hibernate mode.
• If the printer is in Hibernate mode, then the Embedded Web Server is disabled.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP
section.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Sleep Button Settings.
3 From the “Press Sleep Button” or “Press and Hold Sleep Button” menu, select Sleep or Hibernate.
4 Click Submit.
Adjusting Sleep mode
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP
section.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Timeouts.
3 In the Sleep Mode field, enter the number of minutes you want the printer to wait before it enters Sleep
Mode.
4 Click Submit.
Using the printer settings on the computer (Windows only)
• Access the Setup menu using the Local Printer Settings Utility.
Saving money and the environment
75
Setting Hibernate Timeout
Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes
into a reduced power state.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP
section. The IP address appears as four sets of numbers separated by periods, such as
123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Timeouts.
3 From the Hibernate Timeout menu, select the number of hours, days, weeks, or months you want for the
printer to wait before it goes into a reduced power state.
4 Click Submit.
Using the printer settings on the computer
Depending on your operating system, access the Hibernate Timeout menu using the Local Printer Settings
Utility or Print Settings.
Using Schedule Power Modes
Schedule Power Modes lets the user schedule when the printer goes into a reduced power state or into the
Ready state.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP
section. The IP address appears as four sets of numbers separated by periods, such as
123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Schedule Power Modes.
3 From the Action menu, select the power mode.
4 From the Time menu, select the time.
5 From the Day(s) menu, select the day or days.
6 Click Add.
Using the printer settings on the computer (Windows only)
• Access the Schedule Power Modes menu using the Local Printer Settings Utility.
Saving money and the environment
76
Recycling
Lexmark provides collection programs and environmentally progressive approaches to recycling. For more
information, see:
• The Notices chapter
• The Environmental Sustainability section of the Lexmark Web site at www.lexmark.com/environment
• The Lexmark recycling program at www.lexmark.com/recycle
Recycling Lexmark products
To return Lexmark products for recycling:
1 Go to www.lexmark.com/recycle.
2 Select the product you want to recycle.
Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be
recycled through your local recycling center.
Recycling Lexmark packaging
Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are
transported in the most efficient and environmentally sensitive manner and that there is less packaging to
dispose of. These efficiencies result in fewer greenhouse emissions, energy savings, and natural resource
savings. Lexmark also offers recycling of packaging components in some countries or regions. For more
information, go to www.lexmark.com/recycle, and then choose your country or region. Information on available
packaging recycling programs is included with the information on product recycling.
Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your
area.
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist
in your area.
When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles
the box.
Returning Lexmark cartridges for reuse or recycling
The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse
or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or
demanufactured for recycling. The boxes used to return the cartridges are also recycled.
To return Lexmark cartridges for reuse or recycling, do the following:
1 Go to www.lexmark.com/recycle.
2 Select the product that you want to recycle.
Securing the printer
77
Securing the printer
Using the security lock feature
The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop
computers in the location shown to secure the printer in place.
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory
Description
Volatile memory
Your printer uses standard random access memory
(RAM) to temporarily buffer user data during simple print
jobs.
Non-volatile memory
Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used
to store operating system, device settings, and network
information.
Erase the content of any installed printer memory in the following circumstances:
•
•
•
•
•
The printer is being decommissioned.
The printer is being moved to a different department or location.
The printer is being serviced by someone from outside your organization.
The printer is being removed from your premises for service.
The printer is being sold to another organization.
Securing the printer
78
Erasing volatile memory
The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the
buffered data, simply turn off the printer.
Erasing non‑volatile memory
1 Turn off the printer.
2 Open the front door of the printer and hold down
while turning the printer on. Release
only when
the printer control panel light sequence matches the light sequence in the following illustration.
‑ On
‑ On
‑ On
‑ On
Securing the printer
3 Press
79
until the printer control panel light sequence matches the light sequence in the following
illustration, and then press
.
‑ Blinking
‑ Blinking
The printer will restart several times during this process.
Note: Wipe All Settings securely removes device settings, jobs, and passwords from the printer memory.
4 Close the front door.
Finding printer security information
In high-security environments, it may be necessary to take additional steps to make sure that confidential data
stored in the printer cannot be accessed by unauthorized persons. For more information, go to the
Lexmark security Web page or see the Embedded Web Server—Security: Administrator’s Guide at
http://support.lexmark.com.
Maintaining the printer
80
Maintaining the printer
Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace
parts and supplies, may cause damage to your printer.
Cleaning the printer
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
Notes:
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn off the printer, and then unplug the power cord from the electrical outlet.
2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.
Notes:
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Checking the status of parts and supplies
Checking the status of parts and supplies
Note: Make sure the computer and printer are connected to the same network.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• Print a network setup or menu settings page, and then locate the IP address in the TCP/IP section.
The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Device Status > More Details.
Maintaining the printer
81
Using the printer control panel
From the printer control panel, press
Information section.
, and then check the supply and part status in the Supply
Estimated number of remaining pages
The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy
may vary significantly and is dependent on many factors, such as actual document content, print quality settings,
and other printer settings.
The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption
is different from the historical printing consumption. Consider the variable level of accuracy before purchasing
or replacing supplies based on the estimate. Until an adequate print history is obtained on the printer, initial
estimates assume future supplies consumption based on the International Organization for Standardization*
test methods and page content.
* Average continuous black declared cartridge yield in accordance with ISO/IEC 19752.
Ordering supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized
supplies dealers in your area. In other countries or regions, go to www.lexmark.com or contact the place where
you purchased the printer.
Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Using genuine Lexmark parts and supplies
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party
supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. Use
of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies
or parts is not covered by the warranty. All life indicators are designed to function with Lexmark supplies and
parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage
beyond the intended life may damage your Lexmark printer or its associated components.
Ordering toner cartridges
Notes:
• The estimated cartridge yield is based on the ISO/IEC 19752 standard.
• Extremely low print coverage for extended periods of time may negatively affect actual yield.
Maintaining the printer
Item
82
Return Program cartridge
For the United States and Canada
Toner Cartridge
501
High Yield Toner Cartridge
501H
Extra High Yield Toner Cartridge
501X1
Ultra High Yield Toner Cartridge
501U2
For the European Union, European Economic Area , and Switzerland
Toner Cartridge
502
High Yield Toner Cartridge
502H
Extra High Yield Toner Cartridge
502X1
Ultra High Yield Toner Cartridge
502U2
For the Asia Pacific Region (includes Australia and New Zealand)
Toner Cartridge
503
High Yield Toner Cartridge
503H
Extra High Yield Toner Cartridge
503X1
Ultra High Yield Toner Cartridge
503U2
For Latin America (includes Puerto Rico and Mexico)
Toner Cartridge
504
High Yield Toner Cartridge
504H
Extra High Yield Toner Cartridge
504X1
Ultra High Yield Toner Cartridge
504U2
For Africa, Middle East, Central Eastern Europe, and Commonwealth of Independent States
Toner Cartridge
505
High Yield Toner Cartridge
505H
Extra High Yield Toner Cartridge
505X1
Ultra High Yield Toner Cartridge
505U2
1
This cartridge is supported only in MS410d, MS410dn, MS510dn, MS610dn, and MS610de printer models.
2
This cartridge is supported only in MS510dn, MS610dn, and MS610de printer models.
For more information on countries located in each region, visit www.lexmark.com/regions.
Item
Regular cartridge
Worldwide
High Yield Toner Cartridge
500HA1
1
This cartridge is supported only in MS310d and MS310dn printer models.
2
This cartridge is supported only in MS410d and MS410dn printer models.
3
This cartridge is supported only in MS510dn, MS610dn, and MS610de printer models.
Maintaining the printer
83
Item
Regular cartridge
Extra High Yield Toner Cartridge
500XA2
Ultra High Yield Toner Cartridge
500UA3
1
This cartridge is supported only in MS310d and MS310dn printer models.
2
This cartridge is supported only in MS410d and MS410dn printer models.
3
This cartridge is supported only in MS510dn, MS610dn, and MS610de printer models.
Ordering an imaging unit
Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to
exhaustion of toner from toner cartridge.
For more information on replacing the imaging unit, see the instruction sheet that came with the supply.
Part name
Lexmark Return Program
Regular
Imaging unit
500Z
500ZA
Storing supplies
Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing
until you are ready to use them.
Do not expose supplies to:
•
•
•
•
•
•
Direct sunlight
Temperatures above 35°C (95°F)
High humidity above 80%
Salty air
Corrosive gases
Heavy dust
Maintaining the printer
84
Replacing supplies
Replacing the toner cartridge
1 Press the button on the right side of the printer, and then open the front door.
1
2
2 Pull the toner cartridge out using the handle.
3 Unpack the toner cartridge, and then remove all packing materials.
4 Shake the new cartridge to redistribute the toner.
5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the
side rails inside the printer.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Maintaining the printer
85
6 Close the front door.
Replacing the imaging unit
1 Press the button on the right side of the printer, and then open the front door.
1
2
2 Pull the toner cartridge out using the handle.
Maintaining the printer
3 Lift the green handle, and then pull the imaging unit out of the printer.
4 Unpack the new imaging unit, and then shake it.
5 Remove all packing materials from the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print
quality of future print jobs.
86
Maintaining the printer
87
6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the
arrows on the side rails inside the printer.
7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the
side rails inside the printer.
8 Close the front door.
Moving the printer
Before moving the printer
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer before moving it.
Maintaining the printer
88
• If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on
the right side of the tray toward the front of the tray until it clicks into place.
• Use the handholds located on both sides of the printer to lift it.
• Make sure your fingers are not under the printer when you set it down.
• Before setting up the printer, make sure there is adequate clearance around it.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the
printer warranty.
Moving the printer to another location
The printer and its hardware options can be safely moved to another location by following these precautions:
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
hardware options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
Shipping the printer
When shipping the printer, use the original packaging.
Managing the printer
89
Managing the printer
This chapter covers basic administrative support tasks using the Embedded Web Server.
Finding advanced networking and administrator
information
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced
system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded
Web Server — Security: Administrator's Guide on the Lexmark support Web site at
http://support.lexmark.com.
Viewing reports
You can view some reports from the Embedded Web Server. These reports are useful for assessing the status
of the printer, the network, and supplies.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP
section. The IP address appears as four sets of numbers separated by periods, such as
123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Reports, and then click the type of report you want to view.
Configuring supply notifications from the Embedded Web
Server
You can determine how you would like to be notified when supplies run nearly low, low, very low, or reach their
end‑of‑life by setting the selectable alerts.
Notes:
• Selectable alerts can be set on the toner cartridge and imaging unit.
• All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable
alerts can be set for the end‑of‑life supply condition. E‑mail selectable alert is available for all supply
conditions.
• The percentage of estimated remaining supply that prompts the alert can be set on some supplies for
some supply conditions.
1 Open a Web browser, and then type the printer IP address in the address field.
Managing the printer
90
Notes:
• Print a network setup page or menu settings page, and then locate the printer IP address in the
TCP/IP section. The IP address appears as four sets of numbers separated by periods, such as
123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Print Settings > Supply Notifications.
3 From the drop‑down menu for each supply, select one of the following notification options:
Notification
Description
Off
The normal printer behavior for all supplies occurs.
E‑mail Only
The printer generates an e-mail when the supply condition is reached. The status of
the supply appears on the menus page and status page.
Warning
The printer displays a warning light sequence and generates an e-mail about the
status of the supply. The printer does not stop when the supply condition is reached.
Continuable Stop1
The printer stops processing jobs when the supply condition is reached. The user
needs to press a button to continue printing.
Non Continuable Stop1,2 The printer stops when the supply condition is reached. The supply must be replaced
to continue printing.
1The
printer generates an e-mail about the status of the supply when supply notification is enabled.
2The
printer stops when some supplies become empty to prevent damage.
4 Click Submit.
Copying printer settings to other printers
Note: This feature is available only in network printers.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP
section. The IP address appears as four sets of numbers separated by periods, such as
123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click the Copy Printer Settings tab.
3 If you want to change the language, then select a language from the drop‑down menu, and then click Click
here to submit language.
4 Click the Printer Settings tab.
5 Type the IP addresses of the source and target printers in their appropriate fields.
Note: If you want to add or remove a target printer, then click Add Target IP or Remove Target IP.
6 Click Copy Printer Settings.
Clearing jams
91
Clearing jams
Avoiding jams
Load paper properly
• Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
• Do not slide paper into the tray. Load paper as shown in the illustration.
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
• Push the tray firmly into the printer after loading paper.
Clearing jams
Use recommended paper
• Use only recommended paper or specialty media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
• Flex, fan, and align the paper edges before loading.
•
•
•
•
Do not use paper that has been cut or trimmed by hand.
Do not mix paper sizes, weights, or types in the same tray.
Make sure that the paper size and type are set correctly on the computer or printer control panel.
Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
• When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints
after a jammed page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Jam location
1
Standard bin
2
Multipurpose feeder
3
Tray 1
4
Tray [x]
5
Front door
6
Rear door
92
Clearing jams
93
Paper jam in the front door
‑ On
‑ On
If the sequence matches the light sequence in the preceding illustration, then press
supplemental light sequence.
‑ On
‑ On
‑ On
twice to see the
Clearing jams
94
If the supplemental light sequence matches the light sequence in the preceding illustration, then do the
following.
1 Open the front door.
1
2
2 Remove the toner cartridge.
3 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so
may affect the print quality of future print jobs.
Clearing jams
95
4 Insert the imaging unit.
Note: Use the arrow guides inside the printer.
5 Insert the toner cartridge.
6 Close the front door.
7 From the control panel, press
.
Clearing jams
96
Paper jam in the rear door
‑ On
‑ On
If the light sequence matches the light sequence in the preceding illustration, then press
supplemental light sequence.
‑ On
‑ On
‑ On
twice to see the
Clearing jams
97
If the supplemental light sequence matches the light sequence in the preceding illustration, then do the
following.
1 Open the rear door.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Close the rear door.
4 From the control panel, press
.
Clearing jams
98
Paper jam in the standard bin
‑ On
‑ On
If the light sequence matches the light sequence in the preceding illustration, then press
supplemental light sequence.
‑ On
‑ On
‑ On
twice to see the
Clearing jams
99
If the supplemental light sequence matches the light sequence in the preceding illustration, then do the
following.
1 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
2 From the control panel, press
.
Paper jam in the duplex unit
‑ On
‑ On
If the light sequence matches the light sequence in the preceding illustration, then press
supplemental light sequence.
twice to see the
Clearing jams
100
Light sequences
‑ On
‑ On
‑ On
‑ On
‑ Blinking
‑ On
If the supplemental light sequence matches any of the light sequences in the preceding illustrations, then do
the following.
1 Remove the tray.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams
101
3 Insert the tray.
4 From the control panel, press
.
Paper jam in trays
‑ On
‑ On
If the light sequence matches the light sequence in the preceding illustration, then press
supplemental light sequence.
twice to see the
Clearing jams
102
Light sequences
‑ On
‑ On
‑ On
‑ On
‑ On
‑ On
‑ On
‑ On
If the supplemental light sequence matches any of the light sequences in the preceding illustrations, then do
the following.
Clearing jams
103
1 Remove the tray.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
4 From the control panel, press
.
Clearing jams
104
Paper jam in the multipurpose feeder
‑ On
‑ On
If the light sequence matches the light sequence in the preceding illustration, then press
supplemental light sequence.
‑ On
‑ On
‑ On
twice to see the
Clearing jams
105
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then do the
following.
1 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
2 Flex, fan, and align the paper edges before loading.
3 From the control panel, press
.
Troubleshooting
106
Troubleshooting
Understanding the printer messages
Toner cartridge messages
Cartridge, imaging unit mismatch [41.xy]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then do
the following:
1 Check if both the toner cartridge and imaging unit are Lexmark‑authorized MICR (magnetic ink character
recognition) or non-MICR supplies.
2 Change the toner cartridge or imaging unit so that both are Lexmark‑authorized MICR or non‑MICR
supplies.
Notes:
• For a list of supported supplies, see the “Ordering supplies” section of the User's Guide or go to
www.lexmark.com.
• For more information on MICR, go to www.lexmark.com.
Troubleshooting
107
Cartridge low [88.xx]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then you
may need to order a toner cartridge. If necessary, press
Cartridge nearly low [88.xy]
‑ Slowly blinking
on the printer control panel to continue printing.
Troubleshooting
108
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then
press
on the printer control panel, if necessary, to continue printing.
Cartridge very low [88.xy]
‑ Blinking
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then you
may need to replace the toner cartridge very soon. For more information, see the “Replacing supplies”
section of the User’s Guide.
If necessary, press
on the printer control panel to continue printing.
Troubleshooting
109
Replace cartridge, 0 estimated pages remain [88.xy]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then
press
twice quickly to see the supplemental light sequence.
‑ On
‑ Blinking
‑ On
Troubleshooting
110
If the supplemental light sequence matches the light sequence in the preceding illustration, then replace
the toner cartridge. For more information, see the instruction sheet that came with the supply or see the
“Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement toner cartridge, then see the “Ordering supplies” section of the
User’s Guide or visit www.lexmark.com.
Replace cartridge, printer region mismatch [42.xy]
‑ On
‑ On
Troubleshooting
111
If the printer control panel light sequence matches the light sequence in the preceding illustration, then
press
twice quickly to see the supplemental light sequence.
‑ On
‑ Blinking
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then install a
toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y
indicates the value of the cartridge region. x and y can have the following values.
Printer and toner cartridge regions
Region number (x)
Region (y)
0
Global
1
United States, Canada
2
European Economic Area (EEA), Switzerland
3
Asia Pacific, Australia, New Zealand
4
Latin America
5
Africa, Middle East, rest of Europe
9
Invalid
Notes:
• The x and y values represent .xy in the code that appears on the Embedded Web Server.
• The x and y values must match for printing to continue.
Troubleshooting
112
Reinstall missing or unresponsive cartridge [31.xy]
‑ On
‑ On
If the light sequence matches the light sequence in the preceding illustration, then press
the supplemental light sequence.
‑ On
‑ On
‑ On
twice to see
Troubleshooting
113
If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or
more of the following:
• Check if the toner cartridge is missing. If missing, then install the toner cartridge.
For more information, see the instruction sheet that came with the supply.
• If the toner cartridge is installed, then remove and reinstall the unresponsive toner cartridge.
Note: If the message appears after reinstalling the supply, then replace the toner cartridge. The
cartridge may be defective or a non‑genuine Lexmark supply. For more information, see “Using
genuine Lexmark parts and supplies” on page 81.
Replace unsupported cartridge [32.xy]
‑ On
‑ On
‑ On
‑ On
If the light sequence matches the preceding light sequence, then remove the toner cartridge and install a
supported one. For more information, see “Using genuine Lexmark parts and supplies” on page 81.
Notes:
• This error can also be caused by installing a genuine Lexmark cartridge, such as a high yield
cartridge, that is not intended to be used in this product.
• If you do not have a replacement toner cartridge, then see the “Ordering supplies” section of the
User’s Guide or go to www.lexmark.com.
Troubleshooting
114
Imaging unit messages
Imaging unit low [84.xy]
‑ Blinking
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then you
may need to order an imaging unit. If necessary, press
Imaging unit nearly low [84.xy]
on the printer control panel to continue printing.
Troubleshooting
115
‑ Slowly blinking
‑ Blinking
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then
press
on the printer control panel, if necessary, to continue printing.
Imaging unit very low [84.xy]
‑ Blinking
‑ Blinking
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then you
may need to replace the imaging unit very soon. For more information, see the “Replacing supplies” section
of the User’s Guide.
If necessary, press
on the printer control panel to continue printing.
Troubleshooting
116
Replace imaging unit, 0 estimated pages remain [84.xy]
‑ On
‑ Blinking
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then
replace the imaging unit. For more information, see the instruction sheet that came with the supply.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the
User’s Guide or visit www.lexmark.com.
Reinstall missing or unresponsive imaging unit [31.xy]
Troubleshooting
117
‑ On
‑ Blinking
If the light sequence matches the light sequence in the preceding illustration, then press
the supplemental light sequence.
twice to see
‑ On
‑ On
‑ Blinking
If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or
more of the following:
• Check if the imaging unit is missing. If missing, then install the imaging unit.
For more information, see the instruction sheet that came with the supply.
• If the imaging unit is installed, then remove and reinstall the unresponsive imaging unit.
Note: If the message appears after reinstalling the supply, then replace the imaging unit. The
imaging unit may be defective or a non‑genuine Lexmark supply. For more information, see “Using
genuine Lexmark parts and supplies” on page 81.
Troubleshooting
118
Replace unsupported imaging unit[32.xy]
‑ On
‑ On
‑ On
‑ Blinking
If the light sequence matches the preceding light sequence, then remove the imaging unit and install a
supported one. For more information, see “Using genuine Lexmark parts and supplies” on page 81.
Notes:
• This error can also be caused by installing a genuine Lexmark imaging unit, such as a MICR unit, that
is not intended to be used in this product.
• If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s
Guide or go to www.lexmark.com.
Non‑Lexmark [supply type], see User’s Guide [33.xy]
Note: The supply type can be toner cartridge or imaging unit.
The printer has detected a non‑Lexmark supply or part installed in the printer.
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of thirdparty supplies or parts may affect the performance, reliability, or life of the printer and its imaging
components. For more information, see “Using genuine Lexmark parts and supplies” on page 81.
All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable
results if third-party supplies or parts are used. Imaging component usage beyond the intended life may
damage your Lexmark printer or associated components.
Troubleshooting
119
Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, press and hold
and the # button on the control panel simultaneously for 15 seconds.
For non‑touch‑screen printer models, press
to clear the message and continue printing.
and
on the control panel simultaneously for 15 seconds
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine Lexmark supply or part.
Note: For a list of supported supplies, see the “Ordering supplies” section or go to www.lexmark.com.
Paper loading messages
Incorrect paper size, open [paper source] [34]
‑ On
‑ On
Troubleshooting
120
If the printer control panel light sequence matches the light sequence in the preceding illustration, then
twice quickly to see the supplemental light sequence.
press
‑ On
‑ On
‑ On
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or
more of the following:
• Load the correct size of paper.
•
•
•
•
From the printer control panel, press
to clear the light sequence and print using a different tray.
Check the length and width guides and make sure the paper is loaded properly in the tray.
Make sure the correct paper size and type are specified in Print Properties or the Print dialog settings.
Make sure the correct paper size and type are specified in the Paper menu on the printer control panel:
– If the printer is on a network, then access the Embedded Web Server.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• Print a network setup page or menu settings page, and then locate IP address in TCP/IP
section.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu.
– If the printer is connected to a computer by a USB or parallel cable, then access the Paper menu
through the Local Printer Settings Utility for Windows or through Printer Settings for Macintosh.
Troubleshooting
121
Note: Make sure the paper size is correctly set. For example, if the MP Feeder Size is set to
Universal, then make sure the paper is large enough for the data being printed.
Load [paper source] with [custom type name] [orientation]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then try
one or more of the following:
• Load the tray or feeder with the correct size and type of paper.
• From the printer control panel, press
to continue printing.
Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that
tray. If the printer cannot find a tray that has the correct size and type of paper, then it prints from the
default paper source.
• Press
to cancel the print job.
Troubleshooting
122
Load [paper source] with [custom type string] [orientation]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then try
one or more of the following:
• Load the tray or feeder with the correct size and type of paper.
• From the printer control panel, press
to continue printing.
Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that
tray. If the printer cannot find a tray that has the correct size and type of paper, then it prints from the
default paper source.
• From the printer control panel, press
to cancel the print job.
Troubleshooting
123
Load [paper source] with [paper size] [orientation]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then try
one or more of the following:
• Load the tray or feeder with the correct size of paper.
• From the printer control panel, press
to continue printing.
Note: If the printer finds a tray that has the correct size of paper, then it feeds from that tray. If the
printer cannot find a tray that has the correct size of paper, then it prints from the default paper
source.
• From the printer control panel, press
to cancel the print job.
Troubleshooting
124
Load [paper source] with [paper type] [paper size] [orientation]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then try
one or more of the following:
• Load the tray or feeder with the correct size and type of paper.
• From the printer control panel, press
to continue printing.
Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that
tray. If the printer cannot find a tray that has the correct size and type of paper, then it prints from the
default paper source.
• From the printer control panel, press
to cancel the print job.
Troubleshooting
125
Load multipurpose feeder with [custom type name] [orientation]
‑ On
‑ On
If the light sequence matches the light sequence in the preceding illustration, then try one or more of the
following:
• Load the multipurpose feeder with the correct size and type of paper.
• From the control panel, press
to continue printing.
Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints
from an automatically selected tray.
• Press
to cancel the print job.
Troubleshooting
126
Load multipurpose feeder with [custom type string] [orientation]
‑ On
‑ On
If the light sequence matches the light sequence in the preceding illustration, then try one or more of the
following:
• Load the multipurpose feeder with the correct size and type of paper.
• From the control panel, press
to continue printing.
Note: If no paper is loaded in the feeder, then the printer manually overrides the request and prints
from an automatically selected tray.
• Press
to cancel the print job.
Troubleshooting
127
Load multipurpose feeder with [paper size] [orientation]
‑ On
‑ On
If the light sequence matches the light sequence in the preceding illustration, then try one or more of the
following:
• Load the feeder with the correct paper size.
• From the control panel, press
to continue printing.
Note: If no paper is loaded in the feeder, then the printer manually overrides the request and prints
from an automatically selected tray.
• Press
to cancel the print job.
Troubleshooting
128
Load multipurpose feeder with [paper type] [paper size] [orientation]
‑ On
‑ On
If the light sequence matches the light sequence in the preceding illustration, then try one or more of the
following:
• Load the multipurpose feeder with the correct paper size and type.
• From the control panel, press
to continue printing.
Note: If no paper is loaded in the feeder, then the printer manually overrides the request and prints
from an automatically selected tray.
• Press
to cancel the print job.
Troubleshooting
129
Remove paper from standard output bin
‑ Blinking
If the printer control panel light sequence matches the light sequence in the preceding illustration, then do
the following:
1 Remove the paper stack from the standard output bin.
2 From the printer control panel, press
to continue printing.
Printer communication error messages
Network [x] software error [54]
Troubleshooting
130
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then
press
twice quickly to see the supplemental light sequence.
‑ On
‑ Blinking
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or
more of the following:
•
•
•
•
From the printer control panel, press
to continue printing.
Unplug the router, then wait for 30 seconds, and then plug the router back again.
Turn off the printer, wait for about 10 seconds, and then turn the printer back on.
Update the network firmware in the printer or print server. For more information, visit the Lexmark Web
site at http://support.lexmark.com.
Troubleshooting
131
Standard parallel port disabled [56]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then
press
twice quickly to see the supplemental light sequence.
‑ On
‑ Slowly blinking
‑ Slowly blinking
Troubleshooting
132
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or
more of the following:
• From the printer control panel, press
to continue printing.
Note: The printer discards any data received through the parallel port.
• Set the Parallel Buffer to Auto.
– If the printer is on a network, then access the Embedded Web Server.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• Print a network setup page or menu settings page, and then locate the IP address in the
TCP/IP section.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Network/Ports > Parallel.
3 In the Parallel Buffer field, enter 2.
4 Click Submit.
– If the printer is connected to a computer by a USB or parallel cable, then access the Parallel menu
through the Local Printer Settings Utility for Windows or through Printer Settings for Macintosh.
Standard network software error [54]
‑ On
‑ On
Troubleshooting
133
If the printer control panel light sequence matches the light sequence in the preceding illustration, then
press
twice quickly to see the supplemental light sequence.
‑ On
‑ On
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or
more of the following:
• From the printer control panel, press
to continue printing.
• Turn off the printer, and then turn it back on.
• Update the network firmware in the printer or on the print server. For more information, visit the Lexmark
Web site at http://support.lexmark.com.
Troubleshooting
134
Rear USB port disabled [56]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then
press
twice quickly to see the supplemental light sequence.
‑ On
‑ Blinking
‑ Blinking
Troubleshooting
135
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or
more of the following:
• From the printer control panel, press
to continue printing.
Note: The printer discards any data received through the USB port.
• Set the USB Buffer to Auto:
– If the printer is on a network, then access the Embedded Web Server.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• Print a network setup page or menu settings page, and then locate the IP address in the
TCP/IP section.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Network/Ports > Standard USB.
3 In the USB Buffer field, enter 2.
4 Click Submit.
– If the printer is connected to a computer by a USB or parallel cable, then access the USB menu
through the Local Printer Settings Utility for Windows.
Insufficient memory error messages
Insufficient memory to collate job [37]
‑ On
‑ On
Troubleshooting
136
If the printer control panel light sequence matches the light sequence in the preceding illustration, then
press
twice quickly to see the supplemental light sequence.
‑ On
‑ On
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or
more of the following:
• From the printer control panel, press
to print the portion of the job already stored and begin
collating the rest of the print job.
• From the printer control panel, press
to cancel the print job.
Troubleshooting
137
Insufficient memory to support Resource Save feature [35]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then
press
twice quickly to see the supplemental light sequence.
‑ On
‑ Blinking
‑ On
Troubleshooting
138
If the supplemental light sequence matches the light sequence in the preceding illustration, then press
on the printer control panel to clear the light sequence.
The job will be printed without using Resource Save.
Memory full [38]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then
press
twice quickly to see the supplemental light sequence.
Troubleshooting
139
‑ On
‑ On
‑ On
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or
more of the following:
• From the printer control panel, press
to continue printing. A data loss will occur.
• From the printer control panel, press
• Install additional printer memory.
• Decrease the resolution setting.
to cancel the print job.
Miscellaneous messages
Close front door
‑ On
If the printer control light sequence matches the light sequence in the preceding illustration, then close the
front door of the printer.
Troubleshooting
140
Complex page, some data may not have printed [39]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then
press
‑ On
‑ On
‑ On
twice quickly to see the supplemental light sequence.
Troubleshooting
141
If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or
more of the following:
• From the printer control panel, press
to continue printing. A data loss may occur.
• From the printer control panel, press
to cancel the print job.
• Install additional printer memory.
• Reduce the number and size of fonts, the number and complexity of images, and the number of pages
in the print job.
PPDS font error [50]
‑ On
‑ On
Troubleshooting
142
If the printer control light sequence matches the light sequence in the preceding illustration, then press
twice quickly to see the supplemental light sequence.
‑ On
‑ Blinking
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or
more of the following:
• From the printer control panel, press
to continue printing.
• From the printer control panel, press
to cancel the print job.
Troubleshooting
143
Printer had to restart. Last job may be incomplete.
‑ Blinking
‑ Blinking
‑ Blinking
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then
press
on the printer control panel to continue printing.
For more information, visit http://support.lexmark.com or contact customer support.
Troubleshooting
144
Service error
‑ Blinking
‑ Blinking
‑ Blinking
‑ Blinking
‑ Blinking
‑ Blinking
If the printer control panel light sequence matches the light sequence in the preceding illustration, then turn
off the printer, and then turn it back on.
If the lights are still blinking after 10 seconds, then the printer may need to be serviced. Visit
http://support.lexmark.com or contact your system support person.
Troubleshooting
145
Too many trays attached [58]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then
press
‑ On
‑ On
‑ On
twice quickly to see the supplemental light sequence.
Troubleshooting
146
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then do the
following:
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
Note: Optional trays lock together when stacked. Remove stacked trays one at a time from the top
to the bottom.
3 Remove the extra tray or trays.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.
Solving printer problems
Basic printer problems
The printer is not responding
Action
Yes
No
Step 1
Go to step 2.
Turn on the printer.
Press the Sleep
button to wake the
printer from Sleep
mode or Hibernate
mode.
Go to step 3.
Go to step 4.
Plug one end of the
power cord into the
printer and the other
to a properly
grounded electrical
outlet.
Make sure the printer is turned on.
Is the printer turned on?
Step 2
Check if the printer is in Sleep mode or Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?
Step 3
Check if one end of the power cord is plugged into the printer and
the other to a properly grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Unplug the other
Go to step 5.
electrical
equipment,
Check other electrical equipment plugged into the electrical outlet.
and then turn on the
printer. If the printer
Does other electrical equipment work?
does not work, then
reconnect the other
electrical equipment.
Step 4
Troubleshooting
147
Action
Yes
No
Step 5
Go to step 6.
Make sure to match
the following:
Check if the cables connecting the printer and the computer are
inserted in the correct ports.
• The USB symbol
on the cable with
the USB symbol
on the printer
Are the cables inserted in the correct ports?
• The appropriate
Ethernet cable
with the Ethernet
port
Step 6
Make sure the electrical outlet is not turned off by a switch or
breaker.
Turn on the switch or Go to step 7.
reset the breaker.
Is the electrical outlet turned off by a switch or breaker?
Step 7
Check if the printer is plugged into any surge protectors,
uninterruptible power supplies, or extension cords.
Is the printer plugged into any surge protectors, uninterruptible
power supplies, or extension cords?
Connect the printer
power cord directly
to a properly
grounded electrical
outlet.
Step 8
Go to step 9.
Check if one end of the printer cable is plugged into a port on the
printer and the other to the computer, print server, option, or other
network device.
Is the printer cable securely attached to the printer and the
computer, print server, option, or other network device?
Step 9
Go to step 10.
Make sure to install all hardware options properly and remove any
packing material.
Are all hardware options properly installed and all packing material
removed?
Step 10
Go to step 11.
Check if you have selected the correct port settings in the printer
driver.
Go to step 8.
Connect the printer
cable securely to the
printer and the
computer, print
server, option, or
other network
device.
Turn off the printer,
remove all packing
materials, then
reinstall the
hardware options,
and then turn on the
printer.
Use correct printer
driver settings.
Are the port settings correct?
Step 11
Check the installed printer driver.
Is the correct printer driver installed?
Go to step 12.
Install the correct
printer driver.
Troubleshooting
Action
148
Yes
Step 12
The problem is
Turn off the printer, then wait for about 10 seconds, and then turn solved.
the printer back on.
No
Contact customer
support.
Is the printer working?
Option problems
Cannot detect internal option
Action
Yes
Step 1
The problem is
Turn off the printer, then wait for about 10 seconds, and then turn solved.
on the printer.
No
Go to step 2.
Does the internal option operate correctly?
Step 2
Go to step 3.
Connect the internal
option to the
controller board.
Go to step 4.
Reinstall the internal
option.
The problem is
solved.
Contact customer
support.
Check if the internal option is properly installed in the controller
board.
a Turn off the printer using the power switch, and then unplug the
power cord from the electrical outlet.
b Make sure the internal option is installed in the appropriate
connector in the controller board.
c Connect the power cord to the printer, then to a properly
grounded electrical outlet, and then turn on the printer.
Is the internal option properly installed in the controller board?
Step 3
Print a menu settings page, and then check to see if the internal
option is listed in the Installed Features list.
Is the internal option listed in the menu settings page?
Step 4
a Check if the internal option is selected.
It may be necessary to manually add the internal option in the
printer driver to make it available for print jobs. For more
information, see “Adding available options in the print driver”
on page 19.
b Resend the print job.
Does the internal option operate correctly?
Troubleshooting
149
Tray problems
Action
Yes
No
Step 1
a Open the tray and do one or more of the following:
The problem is
solved.
Go to step 2.
Step 2
The problem is
a Turn off the printer, then wait about 10 seconds, and then turn solved.
the printer back on.
b Resend the print job.
Go to step 3.
• Check for paper jams or misfeeds.
• Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
• If you are printing on custom‑size paper, then make sure
that the paper guides rest against the edges of the paper.
• Make sure the paper is below the maximum paper fill
indicator.
• Make sure paper lies flat in the tray.
b Check if the tray closes properly.
Is the tray working?
Is the tray working?
Step 3
Go to step 4.
Reinstall the tray. For
more information,
see the setup
documentation that
came with the tray.
Go to step 5.
Manually add the
tray in the printer
driver.
The problem is
solved.
Contact customer
support.
Check if the tray is installed.
Print a menu settings page, and then check if the tray is listed
in the Installed Options list.
Is the tray listed in the menu settings page?
Step 4
Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to
make it available for print jobs. For more information, see
“Adding available options in the print driver” on page 19.
Is the tray available in the printer driver?
Step 5
Check if the option is selected.
a From the application you are using, select the option. For Mac
OS X version 9 users, make sure the printer is set up in Chooser.
b Resend the print job.
Is the tray working?
Troubleshooting
150
Paper feed problems
Paper frequently jams
Action
Yes
No
Step 1
a Pull out the tray, and then do one or more of the following:
Go to step 2.
The problem is
solved.
Go to step 3.
The problem is
solved.
Contact customer
support.
The problem is
solved.
Action
Yes
No
Open front door and remove all trays.
a Clear any jammed pages.
Contact customer
support.
The problem is
solved.
• Make sure paper lies flat in the tray.
• Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
• Check if the paper guides are aligned against the edges of
the paper.
• Make sure the paper is below the maximum paper fill
indicator.
• Check if you are printing on a recommended paper size and
type.
b Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do paper jams still occur frequently?
Step 3
a Review the tips on avoiding jams. For more information, see
“Avoiding jams” on page 91.
b Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Paper jam message remains after jam is cleared
Note: Make sure all paper fragments are removed.
b Press
to clear the message and continue printing.
Does the paper jam message remain?
Troubleshooting
151
Jammed pages are not reprinted
Actions
Yes
The problem is
On. To access the Print Recovery menu, try one or more of the solved.
following:
a From the Print Recovery menu, set Jam Recovery to Auto or
No
Contact customer
support.
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then
navigate to Settings > General Settings > Print Recovery.
Note: If you do not know the IP address of the printer,
then print a network setup page and locate the IP address
in the TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for
Windows or the Printer Settings for Macintosh.
b Resend the pages that did not print.
Were the jammed pages reprinted?
Solving print problems
Printing problems
Print jobs do not print
Action
Yes
The problem is
Step 1
a From the document you are trying to print, open the Print dialog solved.
and check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must
select the printer for each document that you want to print.
b Resend the print job.
Do the jobs print?
No
Go to step 2.
Troubleshooting
152
Action
Yes
No
Step 2
a Check if the printer is plugged in and turned on, and if the
printer control panel light sequence matches the light
sequence in the following illustration:
The problem is
solved.
Go to step 3.
The problem is
If printer control panel light sequence indicates an error, then clear solved.
the message. For more information on printer control panel error
light sequences, see “Understanding the printer messages” on
page 106.
Go to step 4.
Ready
‑ On
b Resend the print job.
Do the jobs print?
Step 3
Note: The printer continues to print after clearing the message.
Do the jobs print?
The problem is
Step 4
a Check if the ports (USB, serial, or Ethernet) are working and if solved.
the cables are securely connected to the computer and the
printer.
Go to step 5.
Note: For more information, see the setup documentation
that came with the printer.
b Resend the print job.
Do the jobs print?
Step 5
a Turn off the printer, then wait for about 10 seconds, and then
turn the printer back on.
b Resend the print job.
Do the jobs print?
The problem is
solved.
Go to step 6.
Troubleshooting
153
Action
Yes
No
Step 6
a Remove and reinstall the printer software. For more
information, see “Installing the printer software” on page 18.
The problem is
solved.
Contact customer
support.
Note: The printer software is available at
http://support.lexmark.com.
b Resend the print job.
Do the jobs print?
Printing slows down
Notes:
• When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
• The printer speed may be reduced when printing for long periods of time, or printing at elevated
temperatures.
• The printer speed may also be reduced when the printed output resolution is set to 1,200 dpi.
Action
Yes
Place letter‑ or A4‑size paper in the tray, and then resend the print The problem is
job.
solved.
No
Contact customer
support.
Does the print speed increase?
Print job takes longer than expected
Action
Yes
No
Step 1
Go to step 2.
The problem is
solved.
Go to step 3.
The problem is
solved.
Reduce the number and size of fonts, the number and complexity
of images, and the number of pages in the print job, and then
resend the print job.
Does the print job still take longer than expected?
Step 2
From the Print Recovery menu, disable the Page Protect feature.
To access the Print Recovery menu, do either of the following:
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then navigate
to Settings > General Settings > Print Recovery.
Note: If you do not know the IP address of the printer, then
print a network setup page and locate the IP address in the
TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for Windows
or Printer Settings for Macintosh.
Does the print job still take longer than expected?
Troubleshooting
Action
154
Yes
Step 3
Install additional
From the Eco‑Mode menu, change the environmental settings. To printer memory.
access the Eco‑Mode menu, do either of the following:
For more
• If the printer is on a network, then open a Web browser and information, contact
type the printer IP address in the address field. Then navigate customer support.
No
The problem is
solved.
to Settings > General Settings > Eco‑Mode.
Note: If you do not know the IP address of the printer, then
print a network setup page and locate the IP address in the
TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for Windows
or Printer Settings for Macintosh.
Note: When using the Eco-Mode setting, you may notice a
reduction in performance.
Does the print job still take longer than expected?
Job prints from the wrong tray or on the wrong paper
Actions
Yes
The problem is
Step 1
a Check if you are printing on paper that is supported by the tray. solved.
No
Go to step 2.
b Resend the print job.
Does the job print from the correct tray or on the correct paper?
Step 2
The problem is
a From the Paper menu, set the paper size and type to match the solved.
paper loaded in the tray. To access the Paper menu, do either
of the following:
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then
navigate to Settings > Paper Menu.
Note: If you do not know the IP address of the printer,
then print a network setup page and locate the IP address
in the TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for
Windows or Printer Settings for Macintosh.
b Resend the print job.
Does the job print from the correct tray or on the correct paper?
Go to step 3.
Troubleshooting
Actions
155
Yes
The problem is
Step 3
solved.
a Depending on your operating system, open Printing
Preferences or the Print dialog, and then specify the paper type.
b Resend the print job.
No
Contact customer
support.
Does the job print from the correct tray or on the correct paper?
Incorrect characters print
Action
Yes
No
Turn off the printer, Go to step 2.
Check if the printer control panel light sequence matches the light and then turn it back
on to deactivate Hex
sequence in the following illustration:
Trace mode.
Step 1
Hex Trace
‑ Slowly blinking
Do both light sequences match?
Step 2
a Open a Web browser, and then type the printer IP address in
the address field.
b Click Settings > Network/Ports, and then click Standard
Network or Network [x].
c Select PCL SmartSwitch or PS SmartSwitch, and then click
Submit.
d Resend the print job.
Contact customer
support.
The problem is
solved.
Do incorrect characters print?
Tray linking does not work
Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set
the size from the Paper Size/Type menu.
Troubleshooting
Action
156
Yes
No
solved.
Contact customer
support.
Action
Yes
No
Step 1
a From the Finishing menu, set Collate to On. To access the
Finishing menu, do either of the following:
The problem is
solved.
Go to step 2.
The problem is
solved.
Go to step 3.
a From the Paper menu, set the paper size and type to match the The problem is
paper loaded in the trays to be linked. To access the Paper
menu, do either of the following:
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then
navigate to Settings > Paper Menu.
Note: If you do not know the IP address of the printer,
then print a network setup page and locate the IP address
in the TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for
Windows or Printer Settings for Macintosh.
Note: The paper size and type must match for trays to be
linked.
b Resend the print job.
Do the trays link correctly?
Large jobs do not collate
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then,
navigate to Settings > Print Settings > Finishing Menu.
Note: If you do not know the IP address of the printer,
then print a network setup page and locate the IP address
in the TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for
Windows or Printer Settings for Macintosh.
b Resend the print job.
Does the job print and collate correctly?
Step 2
a From the printer software, set Collate to On.
Note: Setting Collate to Off in the software overrides the
setting in the Finishing menu.
b Resend the print job.
Does the job print and collate correctly?
Troubleshooting
Action
157
Yes
Step 3
The problem is
Reduce the number and size of fonts, the number and complexity solved.
of images, and the number of pages in the job.
No
Contact customer
support.
Does the job print and collate correctly?
Unexpected page breaks occur
Action
Yes
No
Step 1
The problem is
solved.
Go to step 2.
The problem is
solved.
Contact customer
support.
From the Setup menu, adjust the print timeout setting. To access
the Setup menu, do either of the following:
• If the printer is on a network, then access the Embedded Web
Server:
a Open a Web browser, and then type the printer IP address
in the address field.
Note: If you do not know the IP address of the printer,
then print a network setup page and locate the IP address
in the TCP/IP section.
b Navigate to:
Settings > General Settings > Timeouts > adjust the print
timeout setting > Submit
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for Windows
or Printer Settings for Macintosh.
Does the file print correctly?
Step 2
a Check the original file for manual page breaks.
b Resend the print job.
Does the file print correctly?
Print quality problems
Printer is printing blank pages
Troubleshooting
158
Action
Yes
No
Step 1
a Check if there is packing material left on the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Go to step 2.
The problem is
solved.
Go to step 3.
The problem is
solved.
Contact customer
support.
The problem is
solved.
2 Check if the packing material is properly removed from the
imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.
b Resend the print job.
Is the printer still printing blank pages?
Step 2
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.
b Resend the print job.
Is the printer still printing blank pages?
Step 3
Replace the imaging unit, and then resend the print job.
Is the printer still printing blank pages?
Clipped pages or images
Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Troubleshooting
159
Action
Yes
No
Step 1
a Move the width and length guides in the tray to the correct
positions for the paper loaded.
b Resend the print job.
Go to step 2.
The problem is
solved.
Go to step 3.
Do one or more of
the following:
Is the page or image clipped?
Step 2
From the Paper menu, set the paper size and type to match the
paper loaded in the tray. To access the Paper menu, do either of
the following:
• Specify the
correct paper
size and type
from the tray
settings to match
the paper loaded
in the tray.
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then, navigate
to Settings > Paper Menu.
Note: If you do not know the IP address of the printer, then
print a network setup page and locate the IP address in the
TCP/IP section.
• Change the
paper loaded in
the tray to match
the paper size
and type
specified in the
tray settings.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for Windows
or Printer Settings for Macintosh.
Do the paper size and type settings match the paper loaded in the
tray?
Step 3
a Depending on your operating system, specify the paper size
and type from Printing Preferences or the Print dialog.
b Resend the print job.
Go to step 4.
The problem is
solved.
Contact customer
support.
The problem is
solved.
Is the page or image clipped?
Step 4
a Reinstall the imaging unit.
1 Remove the toner cartridge.
2 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3 Install the imaging unit, and then the cartridge.
b Resend the print job.
Is the page or image clipped?
Troubleshooting
160
Shadow images appear on prints
Leading edge
A
AB
BC
CD
D
A
B
C
D
ABCD
Trailing edge
Action
Yes
No
Step 1
Go to step 2.
Load paper with the
correct paper type
and weight in the
tray.
Go to step 3.
Change the paper
type and weight to
match the paper
loaded in the tray.
Go to step 4.
The problem is
solved.
Contact customer
support.
The problem is
solved.
Check if the paper loaded in the tray has the correct paper type
and weight.
Is paper with the correct paper type and weight loaded in the tray?
Step 2
From the Paper menu, set the paper size and type to match the
paper loaded in the tray. To access the Paper menu, do either of
the following:
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then, navigate
to Settings > Paper Menu.
Note: If you do not know the IP address of the printer, then
print a network setup page and locate the IP address in the
TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for Windows
or Printer Settings for Macintosh.
Do the paper type and weight settings match the paper loaded in
the tray?
Step 3
a Depending on your operating system, specify the paper type
and weight from Printing Preferences or the Print dialog.
b Resend the print job.
Do shadow images still appear on the prints?
Step 4
Replace the imaging unit, and then resend the print job.
Do shadow images still appear on the prints?
Troubleshooting
161
Gray background on prints
Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Action
Yes
No
Step 1
a From the Quality menu, select a lower number to reduce the
toner density. To access the Quality menu, do either of the
following:
The problem is
solved.
Go to step 2.
The problem is
solved.
Contact customer
support.
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then,
navigate to Settings > Print Settings > Quality Menu.
Note: If you do not know the IP address of the printer,
then print a network setup page and locate the IP address
in the TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for
Windows or Printer Settings for Macintosh.
Note: 8 is the factory default setting.
b Resend the print job.
Does the gray background disappear from the prints?
Step 2
Reinstall the imaging unit and the toner cartridge.
a Remove the toner cartridge.
b Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
c Reinstall the imaging unit, and then the cartridge.
d Resend the print job.
Does the gray background disappear from the prints?
Troubleshooting
162
Incorrect margins on prints
ABCD
ABCD
ABCD
Action
Yes
No
Step 1
a Move the width and length guides in the tray to the correct
positions for the paper size loaded.
b Resend the print job.
The problem is
solved.
Go to step 2.
Go to step 3.
Do one or more of
the following:
Are the margins correct?
Step 2
From the Paper menu, check if the paper size setting matches the
paper loaded in the tray. To access the Paper menu, do either of
the following:
• Change the
paper size
setting to match
the paper loaded
in the tray.
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then, navigate
to Settings > Paper Menu.
• Change the
Note: If you do not know the IP address of the printer, then
print a network setup page and locate the IP address in the
TCP/IP section.
paper loaded in
the tray to match
the paper size
setting.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for Windows
or the Printer Settings for Macintosh.
Does the paper size setting match the paper loaded in the tray?
Step 3
a Depending on your operating system, specify the paper size
from Printing Preferences or from the Print dialog.
b Resend the print job.
Are the margins correct?
The problem is
solved.
Contact customer
support.
Troubleshooting
163
Paper curl
Action
Yes
No
Step 1
Go to step 2.
Adjust the width and
length guides.
Go to step 3.
Change the paper
type and weight to
match the paper
loaded in the tray.
Move the width and length guides in the tray to the correct
positions for the size of the paper loaded.
Are the width and length guides positioned correctly?
Step 2
From the Paper menu, set the paper size and type to match the
paper loaded in the tray. To access the Paper menu, try one or more
of the following:
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then, navigate
to Settings > Paper Menu.
Note: If you do not know the IP address of the printer, then
print a network setup page and locate the IP address in the
TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for Windows
or the Printer Settings for Macintosh.
Do the paper type and weight match the type and weight of the
paper in the tray?
Step 3
Go to step 4.
a Depending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
b Resend the print job.
The problem is
solved.
Is the paper still curled?
Step 4
a Remove the paper from the tray, and then turn it over.
Go to step 5.
The problem is
solved.
Contact customer
support.
The problem is
solved.
b Resend the print job.
Is the paper still curled?
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Is the paper still curled?
Troubleshooting
164
Print irregularities
Leading edge
)
)
ABCDE
ABCDE
ABCDE
Trailing edge
Action
Yes
No
Step 1
a Move the width and length guides in the tray to the correct
positions for the size of the paper loaded in the tray.
b Resend the print job.
Go to step 2.
The problem is
solved.
Go to step 3.
Specify the correct
paper type and
weight to match the
paper loaded in the
tray.
Go to step 4.
The problem is
solved.
Do print irregularities still appear?
Step 2
From the Paper menu, set the paper size and type to match the
paper loaded in the tray. To access the Paper menu, do either of
the following:
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then navigate
to Settings > Paper Menu.
Note: If you do not know the IP address of the printer, then
print a network setup page and locate the IP address in the
TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for Windows
or Printer Settings for Macintosh.
Do the printer settings match the type and weight of the paper
loaded in the tray?
Step 3
a Depending on your operating system, specify the paper type
and weight from Printing Preferences or the Print dialog.
b Resend the print job.
Do print irregularities still appear?
Troubleshooting
Action
165
Yes
From the Paper
Check if the paper loaded in the tray has texture or rough finishes. Texture menu,
change the texture
settings. To access
Are you printing on textured or rough paper?
the Paper Texture
menu, do either of
the following:
Step 4
No
Go to step 5.
• If the printer is on
a network, then
open a Web
browser and type
the printer IP
address in the
address field.
Then navigate to
Settings > Paper
Menu > Paper
Texture.
Note: If you do
not know the IP
address of the
printer, then print
a network setup
page and locate
the IP address in
the TCP/IP
section.
• If the printer is
connected to a
computer by a
USB or parallel
cable, then open
the Local Printer
Settings Utility for
Windows or
Printer Settings
for Macintosh.
Step 5
a Load paper from a fresh package.
Go to step 6.
The problem is
solved.
Contact customer
support at
http://support.lexm
ark.com or your
service
representative.
The problem is
solved.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do print irregularities still appear?
Step 6
Replace the imaging unit, and then resend the print job.
Do print irregularities still appear?
Troubleshooting
166
Repeating defects appear on prints
Action
Yes
Step 1
Go to step 2.
Measure the distance between the defects.
Check for a distance between the defects that equals:
• 97 mm (3.82 in.)
• 47 mm (1.85 in.)
• 38 mm (1.5 in.)
Is the distance between defects equal to one of the listed
measurements?
Step 2
Replace the imaging unit, and then resend the print job.
Do the repeating defects still appear?
Print is too dark
ABC
DEF
No
1 Check if the
distance
between the
defects equal to
80 mm (3.15 in.)
2 Take note of the
distance, and
then contact
customer
support at
http://support.l
exmark.com or
your service
representative.
Contact customer
The problem is
support at
solved.
http://support.lexm
ark.com or your
service
representative.
Troubleshooting
Action
167
Yes
Go to step 2.
Step 1
a From the Quality menu, reduce the toner darkness. To access
the Quality menu, do either of the following:
No
The problem is
solved.
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then
navigate to Settings > Printer Settings > Quality Menu.
Note: If you do not know the IP address of the printer,
then print a network setup page and locate the IP address
in the TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for
Windows or Printer Settings for Macintosh.
Note: 8 is the factory default setting.
b Resend the print job.
Is the print still too dark?
Step 2
Go to step 3.
a From the Paper Menu, check if the paper type, texture, and
weight match the paper loaded in the tray. To access the Paper
Menu, do either of the following:
• If the printer is on a network, then open a Web browser and
Change the paper
type, texture, and
weight to match the
paper loaded in the
tray.
type the printer IP address in the address field. Then
navigate to Settings > Paper Menu.
Note: If you do not know the IP address of the printer,
then print a network setup page and locate the IP address
in the TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for
Windows or Printer Settings for Macintosh.
b Resend the print job.
Is the tray set to the type and weight of the paper loaded?
Go to step 4.
Step 3
a Depending on your operating system, specify the paper type,
texture, and weight from Printing Preferences or the Print
dialog.
b Resend the print job.
Is the print still too dark?
The problem is
solved.
Troubleshooting
Action
168
Yes
No
From the Paper
Go to step 5.
Check if the paper loaded in the tray has texture or rough finishes. Texture menu,
change the texture
settings to match the
Are you printing on textured or rough paper?
paper you are
printing on. To
access the Paper
Texture menu, do
either of the
following:
Step 4
• If the printer is on
a network, then
open a Web
browser and type
the printer IP
address in the
address field.
Then navigate to
Settings > Paper
Menu > Paper
Texture.
Note: If you do
not know the IP
address of the
printer, then print
a network setup
page and locate
the IP address in
the TCP/IP
section.
• If the printer is
connected to a
computer by a
USB or parallel
cable, then open
the Local Printer
Settings Utility for
Windows or
Printer Settings
for Macintosh.
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Is the print still too dark?
Go to step 6.
The problem is
solved.
Troubleshooting
169
Action
Yes
No
Step 6
Contact customer
support.
The problem is
solved.
Yes
No
Replace the imaging unit, and then resend the print job.
Is the print still too dark?
Print is too light
ABC
DEF
Action
Go to step 2.
Step 1
a From the Quality menu, increase the toner darkness. To access
the Quality menu, do either of the following:
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then
navigate to Settings > Printer Settings > Quality Menu.
Note: If you do not know the IP address of the printer,
then print a network setup page and locate the IP address
in the TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for
Windows or Printer Settings for Macintosh.
Note: 8 is the factory default setting.
b Resend the print job.
Is the print still too light?
The problem is
solved.
Troubleshooting
Action
170
Yes
Go to step 3.
Step 2
a From the Paper Menu, check if the paper type, texture, and
weight match the paper loaded in the tray. To access the Paper
Menu, do either of the following:
• If the printer is on a network, then open a Web browser and
No
Change the paper
type, texture, and
weight to match the
paper loaded in the
tray.
type the printer IP address in the address field. Then
navigate to Settings > Paper Menu.
Note: If you do not know the IP address of the printer,
then print a network setup page and locate the IP address
in the TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for
Windows or Printer Settings for Macintosh.
b Resend the print job.
Is the tray set to the type and weight of the paper loaded?
Go to step 4.
Step 3
a Depending on your operating system, specify the paper type,
texture, and weight from Printing Preferences or the Print
dialog.
b Resend the print job.
Is the print still too light?
The problem is
solved.
Troubleshooting
171
Action
Yes
Step 4
From the Paper
Go to step 5.
Texture menu,
change the texture
settings to match the
paper you are
printing on. To
access the Paper
Texture menu, do
either of the
following:
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
No
• If the printer is on
a network, then
open a Web
browser and type
the printer IP
address in the
address field.
Then navigate to
Settings > Paper
Menu > Paper
Texture.
Note: If you do
not know the IP
address of the
printer, then print
a network setup
page and locate
the IP address in
the TCP/IP
section.
• If the printer is
connected to a
computer by a
USB or parallel
cable, then open
the Local Printer
Settings Utility for
Windows or
Printer Settings
for Macintosh.
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Is the print still too light?
Go to step 6.
The problem is
solved.
Troubleshooting
172
Action
Yes
No
Step 6
a Shake the imaging unit to redistribute the toner.
1 Remove the toner cartridge, and then the imaging unit.
Go to step 7.
The problem is
solved.
Contact customer
support.
The problem is
solved.
Action
Yes
No
Step 1
a Move the width and length guides in the tray to the correct
positions for the size of the paper loaded.
b Resend the print job.
Go to step 2.
The problem is
solved.
Contact customer
support.
The problem is
solved.
2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.
b Resend the print job.
Is the print still too light?
Step 7
Replace the imaging unit, and then resend the print job.
Is the print still too light?
Skewed print
)E
) D
ABC
E
ABCD E
ABCD
Is the print still skewed?
Step 2
a Check if you are printing on a paper that is supported by the
tray.
b Resend the print job.
Is the print still skewed?
Troubleshooting
173
Printer is printing solid black pages
Action
Yes
No
Step 1
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Go to step 2.
The problem is
solved.
Contact customer
support.
The problem is
solved.
Action
Yes
No
Step 1
Go to step 2.
Set the paper type to
Transparency.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.
b Resend the print job.
Is the printer printing solid black pages?
Step 2
Replace the imaging unit, and then resend the print job.
Is the printer printing solid black pages?
Transparency print quality is poor
From the Paper Menu, set the paper type to match the paper
loaded in the tray. To access the Paper Menu, do either of the
following:
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then navigate
to Settings > Paper Menu.
Note: If you do not know the IP address of the printer, then
print a network setup page and locate the IP address in the
TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for Windows
or Printer Settings for Macintosh.
Is the paper type for the tray set to Transparency?
Troubleshooting
Action
174
Yes
Contact customer
Step 2
a Check if you are using a recommended type of transparency. support.
No
The problem is
solved.
b Resend the print job.
Is the print quality still poor?
Streaked horizontal lines appear on prints
ABCDE
ABCDE
ABCDE
Action
Yes
Go to step 2.
Step 1
a Depending on your operating system, specify the tray or feeder
from Printing Preferences or the Print dialog.
b Resend the print job.
No
The problem is
solved.
Do streaked horizontal lines still appear on prints?
Step 2
Go to step 3.
Change the paper
type and weight to
match the paper
loaded in the tray.
Go to step 4.
The problem is
solved.
From the Paper Menu, set the paper type and weight to match the
paper loaded in the tray. To access the Paper Menu, do either of
the following:
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then navigate
to Settings > Paper Menu.
Note: If you do not know the IP address of the printer, then
print a network setup page and locate the IP address in the
TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for Windows
or Printer Settings for Macintosh.
Do the paper type and weight settings match the paper in the tray?
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do streaked horizontal lines still appear on prints?
Troubleshooting
175
Action
Yes
No
Step 4
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Go to step 5.
The problem is
solved.
Contact customer
support.
The problem is
solved.
Yes
No
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.
b Resend the print job.
Do streaked horizontal lines still appear on prints?
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked horizontal lines still appear on prints?
Streaked vertical lines appear on prints
Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Action
Go to step 2.
Step 1
a Depending on your operating system, specify the paper type,
texture, and weight from Printing Preferences or the Print
dialog.
b Resend the print job.
Do streaked vertical lines still appear on prints?
The problem is
solved.
Troubleshooting
176
Action
Yes
No
Step 2
Go to step 3.
Change the paper
type, texture, and
weight to match the
paper in the tray.
Go to step 4.
The problem is
solved.
Go to step 5.
The problem is
solved.
Contact customer
support at
http://support.lexm
ark.com or your
service
representative.
The problem is
solved.
From the Paper Menu, set the paper type, texture, and weight to
match the paper loaded in the tray. To access the Paper Menu, do
either of the following:
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then navigate
to Settings > Paper Menu.
Note: If you do not know the IP address of the printer, then
print a network setup page and locate the IP address in the
TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for Windows
or Printer Settings for Macintosh.
Do the paper type, texture, and weight match the paper in the tray?
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do streaked vertical lines still appear on prints?
Step 4
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.
b Resend the print job.
Do streaked vertical lines still appear on prints?
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked vertical lines still appear on prints?
Troubleshooting
177
Horizontal voids appear on prints
Leading edge
Trailing edge
Action
Yes
Step 1
Go to step 2.
a Make sure your software program is using a correct fill pattern.
No
The problem is
solved.
b Resend the print job.
Do horizontal voids appear on prints?
Go to step 3.
Step 2
a Load the specified tray or feeder with a recommended type of
paper.
b Resend the print job.
The problem is
solved.
Do horizontal voids appear on prints?
Step 3
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Go to step 4.
The problem is
solved.
Contact customer
support.
The problem is
solved.
2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.
b Resend the print job.
Do horizontal voids appear on prints?
Step 4
Replace the imaging unit, and then resend the print job.
Do horizontal voids appear on prints?
Troubleshooting
178
Vertical voids appear on prints
Leading edge
Trailing edge
Action
Yes
Step 1
Go to step 2.
a Make sure your software program is using a correct fill pattern.
No
The problem is
solved.
b Resend the print job.
Do vertical voids still appear on prints?
Step 2
Go to step 3.
a From the Paper Menu, set the paper type and weight to match
the paper loaded in the tray. To access the Paper Menu, do
either of the following:
The problem is
solved.
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then
navigate to Settings > Paper Menu.
Note: If you do not know the IP address of the printer,
then print a network setup page and locate the IP address
in the TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for
Windows or Printer Settings for Macintosh.
b Resend the print job.
Do vertical voids still appear on prints?
Step 3
Check if you are using a recommended type of paper.
a Load the specified tray or feeder with a recommended type of
paper.
b Resend the print job.
Do vertical voids still appear on prints?
Go to step 4.
The problem is
solved.
Troubleshooting
179
Action
Yes
No
Step 4
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Contact customer
support.
The problem is
solved.
2 Firmly shake the imaging unit.
Note: The laser
scanning unit may
be defective.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.
b Resend the print job.
Do vertical voids appear on prints?
Toner specks appear on prints
Action
Yes
No
Replace the imaging unit, and then resend the print job.
Contact customer
support.
The problem is
solved.
Yes
No
Do toner specks appear on prints?
Toner rubs off
Leading edge
ABC
DEF
Trailing edge
Action
Step 1
Go to step 2.
From the Paper menu on the printer control panel, check the paper
type, texture, and weight. To access the Paper Menu, do either of
the following:
• If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then navigate
to Settings > Paper Menu.
Note: If you do not know the IP address of the printer, then
print a network setup page and locate the IP address in the
TCP/IP section.
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for Windows
or Printer Settings for Macintosh.
Do the paper type, texture, and weight match the paper loaded in
the tray?
Specify the paper
type, texture, and
weight from the tray
settings to match the
paper loaded in the
tray.
Troubleshooting
180
Action
Yes
No
Step 2
Contact customer
support.
The problem is
solved.
Action
Yes
No
Replace the imaging unit, and then resend the print job.
Contact customer
support.
The problem is
solved.
Resend the print job.
Does the toner still rub off?
Uneven print density
ABCDE
ABCDE
ABCDE
Is the print density uneven?
Embedded Web Server does not open
Action
Yes
No
Step 1
a Turn on the printer.
The problem is
solved.
Go to step 2.
b Open a Web browser, and then type the printer IP address.
c Press Enter.
Does the Embedded Web Server open?
Troubleshooting
181
Action
Yes
No
Step 2
The problem is
solved.
Go to step 3.
The problem is
solved.
Go to step 4.
The problem is
Check if the cable connections to the printer and print server are solved.
secure.
a Connect the cables properly. For more information, see the
setup documentation that came with the printer.
b Open a Web browser, and then type the printer IP address.
Go to step 5.
Make sure the printer IP address is correct.
a View the printer IP address:
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page,
and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
b Open a Web browser, and then type the IP address.
Note: Depending on the network settings, you may need to
type “https://” instead of “http://” before the printer IP
address to access the Embedded Web Server.
c Press Enter.
Does the Embedded Web Server open?
Step 3
Check if the network is working.
a Print a network setup page.
b Check the first section of the network setup page and confirm
that the status is Connected.
Note: If the status is Not Connected, then the connection
may be intermittent, or the network cable may be defective.
Contact your system support person for a solution, and then
print another network setup page.
c Open a Web browser, and then type the printer IP address.
d Press Enter.
Does the Embedded Web Server open?
Step 4
c Press Enter.
Does the Embedded Web Server open?
Step 5
Temporarily disable the Web proxy servers.
Proxy servers may block or restrict you from accessing certain
Web sites including the Embedded Web Server.
Does the Embedded Web Server open?
The problem is
solved.
Contact your system
support person.
Troubleshooting
182
Contacting customer support
Before contacting customer support, make sure to have the following information:
• Printer problem
• Error message
• Printer model type and serial number
Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals,
support documentation, drivers, and other downloads.
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries
or regions, go to http://support.lexmark.com.
Notices
183
Notices
Product information
Product name:
Lexmark MS310d, MS310dn
Machine type:
4514
Model(s):
220, 230
Edition notice
June 2017
The following paragraph does not apply to any country where such provisions are inconsistent with local
law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in later editions. Improvements or changes in the
products or the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to
make these available in all countries in which it operates. Any reference to a product, program, or service is
not intended to state or imply that only that product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any existing intellectual property right may be
used instead. Evaluation and verification of operation in conjunction with other products, programs, or services,
except those expressly designated by the manufacturer, are the user’s responsibility.
For Lexmark technical support, visit http://support.lexmark.com.
For information on supplies and downloads, visit www.lexmark.com.
© 2012 Lexmark International, Inc.
All rights reserved.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is defined in 48
C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are
used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R.
227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software
Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only
those rights as are granted to all other end users pursuant to the terms and conditions herein.
Notices
184
Trademarks
Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International,
Inc. in the United States and/or other countries.
Google Cloud Print is a trademark of Google Inc.
Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Mopria®, the Mopria® logo, and the Mopria® Alliance logo are registered trademarks and service marks of Mopria
Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.
PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s
designation of a set of printer commands (language) and functions included in its printer products. This printer
is intended to be compatible with the PCL language. This means the printer recognizes PCL commands used
in various application programs, and that the printer emulates the functions corresponding to the commands.
PostScript is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.
Windows is either a registered trademark or trademark of the Microsoft group of companies in the United States
and other countries.
All other trademarks are the property of their respective owners.
AirPrint and the AirPrint logo are trademarks of Apple, Inc.
Federal Communications Commission (FCC) compliance information
statement
This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
The FCC Class B limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult your point of purchase or service representative for additional suggestions.
The manufacturer is not responsible for radio or television interference caused by using other than
recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes
or modifications could void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing
device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach
or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a
violation of FCC regulations.
Notices
185
Any questions regarding this compliance information statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
(859) 232–3000
Licensing notices
All licensing notices associated with this product can be viewed from the root directory of the installation
software CD.
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO
9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing
53 (one-sided); 52 (two-sided)
Ready
N/A
Values are subject to change. See www.lexmark.com for current values.
Waste from Electrical and Electronic Equipment (WEEE) directive
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the
European Union. We encourage the recycling of our products.
If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your
local sales office phone number.
India E-Waste notice
This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of
lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in
concentrations exceeding 0.1% by weight and 0.01% by weight for cadmium, except for the exemption set in
Schedule II of the Rules.
Notices
186
Product disposal
Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local
authorities for disposal and recycling options.
Static sensitivity notice
This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching
a metal surface in an area away from the symbol.
ENERGY STAR
Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to
comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped
by Lexmark.
Temperature information
Ambient operating temperature
16°C to 32°C (60°F to 90°F)
Shipping temperature
-40 to 43.3°C (-40 to 110°F)
Storage temperature and relative humidity
2 to 35°C (34 to 95°F)
8 to 80% RH
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for
Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements
of IEC 60825-1: 2014.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser
that is nominally a 12‑milliwatt gallium arsenide laser operating in the wavelength of 655–675 nanometers. The
laser system and printer are designed so there is never any human access to laser radiation above a Class I
level during normal operation, user maintenance, or prescribed service condition.
Notices
187
Laser advisory label
A laser notice label may be affixed to this printer as shown:
DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.
PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser.
Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima.
NEBEZPEČÍ - Když jsou vyjmuty kazety a je odblokována pojistka, ze zařízení je vysíláno neviditelné laserové záření. Nevystavujte se působení laserového paprsku.
FARE - Usynlig laserstråling, når patroner fjernes, og spærreanordningen er slået fra. Undgå at blive udsat for laserstrålen.
GEVAAR - Onzichtbare laserstraling wanneer cartridges worden verwijderd en een vergrendeling wordt genegeerd. Voorkom blootstelling aan de laser.
DANGER - Rayonnements laser invisibles lors du retrait des cartouches et du déverrouillage des loquets. Eviter toute exposition au rayon laser.
VAARA - Näkymätöntä lasersäteilyä on varottava, kun värikasetit on poistettu ja lukitus on auki. Vältä lasersäteelle altistumista.
GEFAHR - Unsichtbare Laserstrahlung beim Herausnehmen von Druckkassetten und offener Sicherheitssperre. Laserstrahl meiden.
ΚΙΝΔΥΝΟΣ - Έκλυση αόρατης ακτινοβολίας laser κατά την αφαίρεση των κασετών και την απασφάλιση της μανδάλωσης. Αποφεύγετε την έκθεση στην
ακτινοβολία laser.
VESZÉLY – Nem látható lézersugárzás fordulhat elő a patronok eltávolításakor és a zárószerkezet felbontásakor. Kerülje a lézersugárnak való kitettséget.
PERICOLO - Emissione di radiazioni laser invisibili durante la rimozione delle cartucce e del blocco. Evitare l´esposizione al raggio laser.
FARE – Usynlig laserstråling når kassettene tas ut og sperren er satt ut av spill. Unngå eksponering for laserstrålen.
NIEBEZPIECZEŃSTWO - niewidzialne promieniowanie laserowe podczas usuwania kaset i blokady. Należy unikać naświetlenia promieniem lasera.
ОПАСНО! Невидимое лазерное излучение при извлеченных картриджах и снятии блокировки. Избегайте воздействия лазерных лучей.
Pozor – Nebezpečenstvo neviditeľného laserového žiarenia pri odobratých kazetách a odblokovanej poistke. Nevystavujte sa lúčom.
PELIGRO: Se producen radiaciones láser invisibles al extraer los cartuchos con el interbloqueo desactivado. Evite la exposición al haz de láser.
FARA – Osynlig laserstrålning när patroner tas ur och spärrmekanismen är upphävd. Undvik exponering för laserstrålen.
危险 - 当移除碳粉盒及互锁失效时会产生看不见的激光辐射,请避免暴露在激光光束下。
危險 - 移除碳粉匣與安全連續開關失效時會產生看不見的雷射輻射。請避免曝露在雷射光束下。
危険 - カートリッジが取り外され、内部ロックが無効になると、見えないレーザー光が放射されます。 このレーザー光に当たらないようにしてください。
Power consumption
Product power consumption
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Mode
Description
Power consumption (Watts)
Printing
The product is generating hard‑copy output from electronic inputs.
520 (one-sided); 340 (twosided)
Copy
The product is generating hard‑copy output from hard‑copy original
documents.
N/A
Scan
The product is scanning hard‑copy documents.
N/A
Ready
The product is waiting for a print job.
6.5
Sleep Mode The product is in a high‑level energy‑saving mode.
3
Hibernate
The product is in a low‑level energy‑saving mode.
0.5
Off
The product is plugged into an electrical outlet, but the power switch is 0.0
turned off.
The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Notices
188
Values are subject to change. See www.lexmark.com for current values.
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by
lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged
after this product is not used for a specified period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes):
20
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response
time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more
energy.
Hibernate Mode
This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in
Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
• Using the Hibernate Timeout
• Using the Schedule Power modes
• Using the Sleep/Hibernate button
Factory default Hibernate Timeout for this product in all countries or regions
3 days
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified
between one hour and one month.
Off mode
If this product has an off mode which still consumes a small amount of power, then to completely stop product
power consumption, disconnect the power supply cord from the electrical outlet.
Total energy usage
It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are
provided in power units of Watts, the power consumption should be multiplied by the time the product spends
in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's
energy usage.
Industry Canada compliance statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Standard ICES-003.
Notices
189
Avis de conformité aux normes de l’industrie du Canada
Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux
équipements pouvant causer des interférences NMB-003.
日本の VCCI 規定
製品にこのマークが表示されている場合、次の要件を満たしています。
この装置は、クラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この
装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。
取扱説明書に従って正しい取り扱いをしてください。
VCCI-B
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU,
2009/125/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States
relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage
limits, the ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances
in electrical and electronic equipment.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,
40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön
fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the
Directives is available upon request from the Authorized Representative or may be obtained at
www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
This product satisfies the Class B limits of EN 55022 and EN55032 and safety requirements of EN 60950‑1.
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS,
LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER
PRINTERS
Lexmark International, Inc., Lexington, KY
This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the
country-specific warranty information that came with your product.
This limited warranty applies to this product only if it was originally purchased for your use, and not for resale,
from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.”
Notices
190
Limited warranty
Lexmark warrants that this product:
—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts
—Is, during normal use, free from defects in material and workmanship
If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for
repair or replacement (at Lexmark's option).
If this product is a feature or option, this statement applies only when that feature or option is used with the
product for which it was intended. To obtain warranty service, you may be required to present the feature or
option with the product.
If you transfer this product to another user, warranty service under the terms of this statement is available to
that user for the remainder of the warranty period. You should transfer proof of original purchase and this
statement to that user.
Limited warranty service
The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12
months later provided that the warranty period for any supplies and for any maintenance items included with
the printer shall end earlier if it, or its original contents, are substantially used up, depleted, or consumed. Fuser
Units, Transfer/Transport Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is
available are substantially consumed when the printer displays a “Life Warning” or “Scheduled Maintenance”
message for such item.
To obtain warranty service you may be required to present proof of original purchase. You may be required to
deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark
designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the
Lexmark designated location.
When warranty service involves the exchange of a product or part, the item replaced becomes the property of
the Remarketer or Lexmark. The replacement may be a new or repaired item.
The replacement item assumes the remaining warranty period of the original product.
Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a
repair not included in warranty service, damaged beyond repair, or if the product is not free of all legal
obligations, restrictions, liens, and encumbrances.
As part of your warranty service and/or replacement, Lexmark may update the firmware in your printer to the
latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized
products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized
use of genuine Lexmark products will not be impacted.
Before you present this product for warranty service, remove all print cartridges, programs, data, and removable
storage media (unless directed otherwise by Lexmark).
For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area
contact Lexmark on the World Wide Web.
Remote technical support is provided for this product throughout its warranty period. For products no longer
covered by a Lexmark warranty, technical support may not be available or only be available for a fee.
Notices
191
Extent of limited warranty
Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of
prints produced by any product.
Warranty service does not include repair of failures caused by:
—Modification or unauthorized attachments
—Accidents, misuse, abuse or use inconsistent with Lexmark user’s guides, manuals, instructions or guidance
—Unsuitable physical or operating environment
—Maintenance by anyone other than Lexmark or a Lexmark authorized servicer
—Operation of a product beyond the limit of its duty cycle
—Use of printing media outside of Lexmark specifications
—Refurbishment, repair, refilling or remanufacture by a third party of products, supplies or parts
—Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark
TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS
OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS
OR IMPLIED, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
SATISFACTORY QUALITY. ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW
ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL
APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT
TO CHANGE AT ANY TIME WITHOUT NOTICE.
Limitation of liability
Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance
or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover
actual damages up to the limit set forth in the following paragraph.
Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the
product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or
damage to real property or tangible personal property for which Lexmark is legally liable. IN NO EVENT WILL
LEXMARK BE LIABLE FOR ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER
ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the
possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's
and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers
are intended beneficiaries of this limitation.
Additional rights
Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or
limitation of incidental or consequential damages, so the limitations or exclusions contained above may not
apply to you.
This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Notices
192
Patent acknowledgment
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Elliptic Curve Cryptography (ECC) Cipher
Suites for Transport Layer Security (TLS) implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for TLS Elliptic Curve Cipher Suites with
SHA-256/382 and AES Galois Counter Mode (GCM) implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for TLS Suite B Profile for Transport Layer Security
(TLS) implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Addition of the Camellia Cipher Suites to
Transport Layer Security (TLS) implemented in the product or service.
The use of certain patents in this product or service is subject to the reasonable, non-discriminatory terms in
the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for AES-CCM ECC Cipher Suites
for TLS implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for IKE and IKEv2 Authentication Using the Eliptic
Curve Digital Signature Algorithm (ECDSA) implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Suite B Cryptographic Suites for IPSec
implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Algorithms for Internet Key Exchange version
1 (IKEv1) implemented in the product or service.
Index
193
Index
Numerics
250‑sheet tray
loading 25
550‑sheet tray
loading 25
A
accessing the Embedded Web
Server 15
adding hardware options
print driver 19
adding internal options
print driver 19
adjusting toner darkness 45
administrator settings
Embedded Web Server 89
AirPrint
using 46
assigning custom paper types 34
attaching cables 17
avoiding jams 41
avoiding paper jams 91
B
buttons
control panel 12
C
cables
Ethernet 17
parallel 17
USB 17
canceling a print job
from a computer 47
cannot open Embedded Web
Server 180
card stock
loading, multipurpose
feeder 30
tips 39
Cartridge low [88.xx] 107
Cartridge nearly low [88.xy] 107
Cartridge very low [88.xy] 108
Cartridge, imaging unit mismatch
[41.xy] 106
checking an unresponsive
printer 146
cleaning
exterior of the printer 80
interior of the printer 80
cleaning the printer 80
Close front door 139
Complex page, some data may
not have printed [39] 140
confidential data
information on securing 79
configuration information
wireless network 20
configurations
printer 9
Configure MP menu 52
configuring
multiple printers 90
configuring custom paper
types 34
configuring Hibernate mode 74
configuring Sleep mode 74
configuring supply
notifications 89
connecting printer to wireless
network
using Personal Identification
Number method 21
connecting to a wireless network
using the Embedded Web
Server 23
conservation settings
Hibernate Timeout 75
Schedule Power Modes 75
Sleep mode 74
conserving supplies 73
contacting customer support 182
control panel
light sequences 12
control panel, printer
buttons 11
lights 11
custom paper type
assigning 34
configuring 34
Custom Types menu 56
customer support
contacting 182
D
Default Source menu 48
documents, printing
from a computer 45
E
Embedded Web Server
accessing 15
administrator settings 89
copying settings to other
printers 90
functions 15
networking settings 89
problem accessing 180
using 15
Embedded Web Server —
Security: Administrator's Guide
where to find 89
Embedded Web Server—
Security: Administrator’s Guide
where to find 79
emission
notices 184, 185, 188, 189
envelopes
loading, multipurpose
feeder 30
tips on using 40
environmental settings
Hibernate Timeout 75
Schedule Power Modes 75
Sleep mode 74
erasing non‑volatile memory 78
erasing volatile memory 78
Ethernet network
preparing to set up for Ethernet
printing 20
Ethernet port 17
Ethernet setup
preparing for an 20
F
FCC notices 184
finding more information about
the printer 7
Finishing menu 68
Index
G
General Settings menu 58
Google Cloud Print
using 46
green settings
Hibernate Timeout 75
Schedule Power Modes 75
Sleep mode 74
H
hardware options, adding
print driver 19
Hibernate mode
configuring 74
Hibernate Timeout
setting 75
I
identifying jam locations 92
imaging unit
ordering 83
replacing 85
Imaging unit low [84.xy] 114
Imaging unit nearly low
[84.xy] 114
Imaging unit very low [84.xy] 115
Incorrect paper size, open [paper
source] [34] 119
installing
optional tray 16
installing optional tray 16
installing software
Local Printer Settings Utility 19
installing the printer software 18
Insufficient memory to collate job
[37] 135
Insufficient memory to support
Resource Save feature [35] 137
internal options, adding
print driver 19
J
jams
avoiding 91
jams, clearing
in the front door 93
L
labels, paper
tips on using 40
194
letterhead
loading, multipurpose
feeder 30
tips on using 41
Lexmark Print
using 46
light sequences
control panel 12
lights
control panel 12
linking trays 33
Load [paper source] with [custom
type name] 121
Load [paper source] with [custom
type string] 122
Load [paper source] with [paper
size] 123
Load [paper source] with [paper
type] [paper size] 124
Load Manual Feeder with [paper
size] [orientation] 127
Load multipurpose feeder with
[custom type name]
[orientation] 125
Load multipurpose feeder with
[custom type string]
[orientation] 126
Load multipurpose feeder with
[paper type] [paper size]
[orientation] 128
loading
250‑sheet tray 25
550‑sheet tray 25
multipurpose feeder 30
Local Printer Settings Utility
installing 19
using 15
locating paper jam 92
lock, security 77
M
memory
types installed on printer 77
Memory full [38] 138
menu settings
loading on multiple printers 90
menu settings page, printing 23
menus
Configure MP 52
Custom Types 56
Default Source 48
Finishing 68
General Settings 58
in Local Printer Settings
Utility 15
list of 48
Paper Loading 55
Paper Size/Type 49
Paper Texture 52
Paper Weight 53
PCL Emul 70
PostScript 70
Quality 69
Set Date and Time 72
Setup 66
Standard USB 57
menus list 48
mobile device
printing from 46
Mopria Print Service
using 46
moving the printer 8, 87, 88
multipurpose feeder
loading 30
N
Network [x] software error
[54] 129
network settings
Embedded Web Server 89
network setup page, printing 23
Networking Guide
where to find 89
noise emission levels 185
Non‑Lexmark [supply type], see
User’s Guide [33.xy] 118
non‑volatile memory 77
erasing 78
notices 184, 185, 186, 187, 188,
189
number of remaining pages
estimate 81
O
optional tray
installing 16
ordering
imaging unit 83
ordering supplies
toner cartridges 81
Index
P
paper
characteristics 36
letterhead 37
loading, multipurpose
feeder 30
preprinted forms 37
recycled 38
selecting 37
setting size 24
setting type 24
storing 41
unacceptable 37, 38
using recycled 73
paper feed troubleshooting
message remains after jam is
cleared 150
paper jam in the duplex unit 99
paper jam in the front door 93
paper jam in the multipurpose
feeder 104
paper jam in the rear door 96
paper jam in the standard bin 98
paper jam in trays 101
paper jam, clearing
in the duplex unit 99
in the multipurpose feeder 104
in the rear door 96
in the standard bin 98
in trays 101
paper jams
avoiding 91
paper labels
loading, multipurpose
feeder 30
Paper Loading menu 55
paper size setting
Universal 24
Paper Size/Type menu 49
paper sizes
supported by the printer 42
paper stop, using 25
Paper Texture menu 52
paper types
duplex support 43
supported by printer 43
where to load 43
Paper Weight menu 53
parallel port 17
parts
using genuine Lexmark 81
195
PCL Emul menu 70
Personal Identification Number
method
using 21
PostScript menu 70
PPDS font error [50] 141
preparing to set up the printer on
an Ethernet network 20
print driver
hardware options, adding 19
print irregularities 164
print job
canceling, from computer 47
print quality troubleshooting
blank pages 157
clipped pages or images 158
gray background on prints 161
horizontal voids appear on
prints 177
print irregularities 164
print is too dark 166
print is too light 169
printer is printing solid black
pages 173
repeating print defects appear
on prints 166
shadow images appear on
prints 160
skewed print 172
streaked horizontal lines appear
on prints 174
streaked vertical lines 175
toner rubs off 179
toner specks appear on
prints 179
transparency print quality is
poor 173
uneven print density 180
white streaks 178
print troubleshooting
incorrect characters print 155
incorrect margins on prints 162
jammed pages are not
reprinted 151
job prints from wrong tray 154
job prints on wrong paper 154
jobs do not print 151
large jobs do not collate 156
paper curl 163
paper frequently jams 150
print job takes longer than
expected 153
printing slows down 153
tray linking does not work 155
unexpected page breaks
occur 157
printer
configurations 9
minimum clearances 8
moving 8, 87, 88
selecting a location 8
shipping 88
printer configurations
basic model 9
configured model 9
printer control panel
buttons 11
lights 11
Printer had to restart. Last job
may be incomplete. 143
printer information
where to find 7
printer is printing blank
pages 157
printer messages
Cartridge low [88.xx] 107
Cartridge nearly low [88.xy] 107
Cartridge very low [88.xy] 108
Cartridge, imaging unit
mismatch [41.xy] 106
Close front door 139
Complex page, some data may
not have printed [39] 140
Imaging unit low [84.xy] 114
Imaging unit nearly low
[84.xy] 114
Imaging unit very low
[84.xy] 115
Incorrect paper size, open
[paper source] [34] 119
Insufficient memory to collate
job [37] 135
Insufficient memory to support
Resource Save feature
[35] 137
Load [paper source] with
[custom type name] 121
Load [paper source] with
[custom type string] 122
Load [paper source] with [paper
size] 123
Load [paper source] with [paper
type] [paper size] 124
Index
Load Manual Feeder with [paper
size] [orientation] 127
Load multipurpose feeder with
[custom type name]
[orientation] 125
Load multipurpose feeder with
[custom type string]
[orientation] 126
Load multipurpose feeder with
[paper type] [paper size]
[orientation] 128
Memory full [38] 138
Network [x] software error
[54] 129
Non‑Lexmark [supply type], see
User’s Guide [33.xy] 118
PPDS font error [50] 141
Printer had to restart. Last job
may be incomplete. 143
Rear USB port disabled [56] 134
Reinstall missing or
unresponsive cartridge
[31.xy] 112
Reinstall missing or
unresponsive imaging unit
[31.xy] 116
Remove paper from standard
output bin 129
Replace cartridge, 0 estimated
pages remain [88.xy] 109
Replace cartridge, printer region
mismatch [42.xy] 110
Replace imaging unit, 0
estimated pages remain
[84.xy] 116
Replace unsupported cartridge
[32.xy] 113
Replace unsupported imaging
unit [32.xy] 118
Service error 144
Standard network software
error [54] 132
Standard Parallel Port Disabled
[56] 131
Too many trays attached
[58] 145
printer options troubleshooting
internal option is not
detected 148
tray problems 149
printer problems, solving
basic 146
196
printer security
information on 79
printer software, installing 18
printing
from a computer 45
from a mobile device 46
menu settings page 23
network setup page 23
publications
where to find 7
Q
Quality menu 69
R
Rear USB port disabled [56] 134
recycled paper
using 38, 73
recycling
Lexmark packaging 76
Lexmark products 76
toner cartridges 76
Reinstall missing or unresponsive
cartridge [31.xy] 112
Reinstall missing or unresponsive
imaging unit [31.xy] 116
Remove paper from standard
output bin 129
repeating print defects appear on
prints 166
Replace cartridge, 0 estimated
pages remain [88.xy] 109
Replace cartridge, printer region
mismatch [42.xy] 110
Replace imaging unit, 0
estimated pages remain
[84.xy] 116
Replace unsupported cartridge
[32.xy] 113
Replace unsupported imaging
unit [32.xy] 118
replacing
imaging unit 85
toner cartridge 84
reports
viewing 89
S
safety information 5, 6
Schedule Power Modes
using 75
security lock 77
security Web page
printer security information 79
selecting a location for the
printer 8
selecting paper 37
Service error 144
Set Date and Time menu 72
setting
paper size 24
paper type 24
setting Hibernate Timeout 75
Setup menu 66
shipping the printer 88
Sleep mode
adjusting 74
configuring 74
standard bin, using 25
Standard network software error
[54] 132
Standard Parallel Port Disabled
[56] 131
standard tray
loading 25
Standard USB menu 57
statement of volatility 77
storing
paper 41
supplies 83
streaked horizontal lines appear
on prints 174
streaked vertical lines appear on
prints 175
streaks appear 178
supplies
checking status 80
conserving 73
storing 83
using genuine Lexmark 81
using recycled paper 73
supplies, ordering
imaging unit 83
toner cartridges 81
supply notifications
configuring 89
supported paper sizes 42
supported paper types and
weights 43
T
tips
card stock 39
Index
letterhead 41
on using envelopes 40
on using labels 40
transparencies 41
tips on using envelopes 40
toner cartridge
replacing 84
toner cartridges
ordering 81
recycling 76
toner darkness
adjusting 45
Too many trays attached [58] 145
transparencies
loading, multipurpose
feeder 30
tips 41
trays
linking 33
unlinking 33
troubleshooting
cannot open Embedded Web
Server 180
checking an unresponsive
printer 146
solving basic printer
problems 146
troubleshooting, paper feed
message remains after jam is
cleared 150
troubleshooting, print
incorrect characters print 155
incorrect margins on prints 162
jammed pages are not
reprinted 151
job prints from wrong tray 154
job prints on wrong paper 154
jobs do not print 151
large jobs do not collate 156
paper curl 163
paper frequently jams 150
print job takes longer than
expected 153
printing slows down 153
tray linking does not work 155
unexpected page breaks
occur 157
troubleshooting, print quality
blank pages 157
clipped pages or images 158
gray background on prints 161
197
horizontal voids appear on
prints 177
print irregularities 164
print is too dark 166
print is too light 169
printer is printing solid black
pages 173
repeating print defects appear
on prints 166
shadow images appear on
prints 160
skewed print 172
streaked horizontal lines appear
on prints 174
streaked vertical lines 175
toner rubs off 179
toner specks appear on
prints 179
transparency print quality is
poor 173
uneven print density 180
white streaks on a page 178
troubleshooting, printer options
internal option is not
detected 148
tray problems 149
U
unacceptable paper 37
uneven print density 180
Universal paper size
setting 24
unlinking trays 33
USB port 17
using
Wireless Setup Assistant 22
using recycled paper 73
using Schedule Power Modes 75
using the Embedded Web
Server 15
using Wireless Setup Utility 22
V
vertical voids appear 178
viewing
reports 89
voids appear 178
volatile memory 77
erasing 78
volatility
statement of 77
W
wireless network
configuration information 20
wireless network setup
using the Embedded Web
Server 23
Wireless Setup Assistant
using 22
Wireless Setup Utility
using 22