W10785366A - Connected Smart Appliances - Third

CA-02
TECHNICAL EDUCATION
CONNECTED
SMART APPLIANCES
THIRD GENERATION
JOB AID W10785366A
FORWARD
This Whirlpool Job Aid, “Connected Smart Appliances - Third Generation” (P/N W10785366A), provides the
In-Home Service Professional with information on operation, connectivity, and service of the “Connected
Smart Appliance.” For specific information on the model being serviced, refer to the “Use and Care Guide,”
“Installation Instructions,” or “Tech Sheet” provided with the appliance.
The Wiring Diagrams used in this Job Aid are typical and should be used for training purposes only. Always
use the Wiring Diagram supplied with the product when servicing the appliance.
GOALS AND OBJECTIVES
The goal of this Job Aid is to provide information that will enable the In-Home Service Professional to
properly diagnose malfunctions and repair the “Connected Smart Appliance.”
The objectives of this Job Aid are to:
• Understand and follow proper safety precautions
• Understand the connectivity process
• Successfully troubleshoot and diagnose malfunctions
• Successfully perform necessary repairs
• Successfully return the appliance to its proper operational status
WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our
products by anyone other than authorized In-Home Service Professionals.
ii n Connected Smart Appliances - Gen III
TABLE OF CONTENTS
Connected Smart Appliances - Third Generation
SECTION 1 — GENERAL INFORMATION
SAFETY FIRST.......................................................................................................................................1-2
GLOSSARY OF TERMS, ABBREVIATIONS, AND ACRONYMS................................................................1-3
CONNECTED APPLIANCE TECHNOLOGY OVERVIEW...........................................................................1-4
WHAT IS SMART GRID?....................................................................................................................................1-4
WHAT IS A CONNECTED APPLIANCE?...............................................................................................................1-4
THE WHIRLPOOL SMART DEVICE NETWORK....................................................................................................1-4
SMART GRID EVENT.........................................................................................................................................1-4
HOW DOES THE CONNECTED APPLIANCE TALK TO THE NETWORK...................................................................1-5
TYPICAL “GEN III” CONNECTED APPLIANCE BLOCK DIAGRAM..........................................................1-6
CONNECTED APPLIANCE “GEN III” SPECIFICATIONS..........................................................................1-7
NOTES..................................................................................................................................................1-8
SECTION 2 — CONNECTIVITY
WIRELESS CONFIGURATION................................................................................................................2-2
CONFIGURATION 1 (TRADITIONAL)..................................................................................................................2-2
CONFIGURATION 2 (MODEM/ROUTER COMBO)..............................................................................................2-2
CONFIGURATION 3 (APPLE)..............................................................................................................................2-3
CONFIGURATION 4 (EXTENDER).......................................................................................................................2-3
DOWNLOAD THE APP..........................................................................................................................2-4
SYSTEM REQUIREMENTS.................................................................................................................................2-4
SETUP USER ACCOUNT....................................................................................................................................2-4
CREATE AN ACCOUNT..........................................................................................................................2-5
CONNECT TO WIFI...............................................................................................................................2-8
CONNECTING METHODS..................................................................................................................................2-8
WHIRLPOOL APP SETUP METHOD....................................................................................................................2-8
WPS METHOD (NON-APP)............................................................................................................................. 2-10
MANUAL SETUP METHOD (NON-APP)............................................................................................................ 2-10
REGISTERING YOUR APPLIANCES.....................................................................................................2-12
TROUBLESHOOTING CONNECTIVITY................................................................................................2-13
NOTES................................................................................................................................................2-14
SECTION 3 — PARTS & ASSEMBLIES
WIFI PROCESSOR MODULE.................................................................................................................3-2
WIFI MODULE ANTENNAS..................................................................................................................3-3
POWER MANAGEMENT (PM) BOARD.................................................................................................3-4
CURRENT TRANSFORMER (CT)............................................................................................................3-5
HUMAN MACHINE INTERFACE (HMI)..................................................................................................3-6
APPLIANCE CONTROL UNIT (ACU)......................................................................................................3-6
SECTION 4 — DIAGNOSTICS & TROUBLESHOOTING
TROUBLESHOOTING GUIDE................................................................................................................4-2
CONSOLE LIGHTS, LEDS, INDICATORS...............................................................................................................4-2
UNABLE TO CONNECT APPLIANCE TO WIRELESS ROUTER.................................................................................4-3
ENERGY ADVISOR NO LONGER WORKING........................................................................................................4-4
USER ACCOUNT/WHIRLPOOL APP....................................................................................................................4-4
FAULT CODES ARE NOT AVAILABLE ON WHIRLPOOL APP..................................................................................4-5
REMOTE APP NO LONGER DISPLAYS ODOMETER, CYCLE, ACCESSORY, OR STATUS NOTIFICATIONS...................4-5
UNABLE TO REMOTELY CONFIGURE CYCLE OR FEATURES OF THE SMART APPLIANCE.......................................4-6
NO EMAIL/TEXT NOTIFICATION.......................................................................................................................4-6
Connected Smart Appliances - Gen III n iii
Connected Smart Appliances - Third Generation (continued)
CONTROL PANEL/CONNECTIVITY STATUS..........................................................................................4-7
BUTTONS & INDICATORS.....................................................................................................................4-8
CONNECTIVITY BUTTONS AND INDICATORS.....................................................................................................4-8
CONNECTIVITY STATUS INDICATORS.................................................................................................................4-8
SMART GRID STATUS INDICATORS....................................................................................................................4-8
CONTROL PANEL INDICATOR LIGHTS FOR CONNECTED APPLIANCE...................................................................4-9
TROUBLESHOOTING..........................................................................................................................4-10
TROUBLESHOOTING CONNECTION STATUS.................................................................................................... 4-10
TROUBLESHOOTING CONNECTION TO ROUTER OR ACCESS POINT.................................................................4-11
TROUBLESHOOTING HOME NETWORK CONNECTIVITY...................................................................................4-12
BOARD REPLACEMENT PROCEDURES...............................................................................................4-13
DIAGNOSTICS....................................................................................................................................4-14
TROUBLESHOOTING THE WIFI MODULE......................................................................................................... 4-14
WIFI MODULE STATUS LED CHART................................................................................................................. 4-15
WIFI PROCESSOR BOARD............................................................................................................................... 4-16
WIFI MODULE STRIP CIRCUIT......................................................................................................................... 4-16
TROUBLESHOOTING THE POWER MANAGEMENT BOARD..............................................................................4-17
CURRENT TRANSFORMER.............................................................................................................................. 4-17
POWER MANAGEMENT BOARD..................................................................................................................... 4-18
POWER MANAGEMENT STRIP CIRCUIT.......................................................................................................... 4-18
SECTION 5 — SMART WASHER
MODEL NUMBER.................................................................................................................................5-2
LOCATION OF SAID, MODEL, & SERIAL NUMBER LABEL....................................................................5-2
SMART WASHER COMPONENT LOCATIONS.......................................................................................5-2
WIFI PROCESSOR MODULE.................................................................................................................5-3
POWER MANAGEMENT BOARD..........................................................................................................5-3
WIFI STATUS LED.................................................................................................................................5-3
SMART WASHER USER INTERFACE......................................................................................................5-4
CURRENT TRANSFORMER...................................................................................................................5-4
SMART WASHER COMPONENT TESTS................................................................................................5-5
SMART WASHER WIRING DIAGRAM..................................................................................................5-6
SMART WASHER FEATURES.................................................................................................................5-7
NOTES..................................................................................................................................................5-8
SECTION 6 — SMART DRYER
MODEL NUMBER.................................................................................................................................6-2
LOCATION OF SAID, MODEL, & SERIAL NUMBER LABEL....................................................................6-2
SMART DRYER COMPONENT LOCATIONS...........................................................................................6-2
WIFI PROCESSOR MODULE.................................................................................................................6-3
POWER MANAGEMENT BOARD..........................................................................................................6-3
WIFI STATUS LED.................................................................................................................................6-3
SMART DRYER USER INTERFACE.........................................................................................................6-4
CURRENT TRANSFORMERS.................................................................................................................6-4
SMART DRYER COMPONENT TESTS....................................................................................................6-5
SMART DRYER WIRING DIAGRAM (GAS)............................................................................................6-6
SMART DRYER WIRING DIAGRAM (ELECTRIC)...................................................................................6-7
SMART DRYER FEATURES....................................................................................................................6-8
iv n Connected Smart Appliances - Gen III
Connected Smart Appliances - Third Generation (continued)
SECTION 7 — CLEAN-CONNECT DISHWASHER
MODEL NUMBER.................................................................................................................................7-2
LOCATION OF MODEL & SERIAL NUMBER LABEL...............................................................................7-2
CLEAN-CONNECT DISHWASHER COMPONENTS.................................................................................7-2
CLEAN-CONNECT DISHWASHER USER INTERFACE (AKA HMI)...........................................................7-2
WIFI PROCESSOR MODULE.................................................................................................................7-3
WIFI STATUS LED.................................................................................................................................7-3
WIFI ANTENNA....................................................................................................................................7-3
CLEAN-CONNECT DISHWASHER DIAGNOSTICS & WIRING DIAGRAM...............................................7-4
CLEAN-CONNECT DISHWASHER COMPONENT TESTS........................................................................7-4
CLEAN-CONNECT DISHWASHER FEATURES........................................................................................7-5
NOTES..................................................................................................................................................7-6
SECTION 8 — SMART REFRIGERATOR
MODEL NUMBER.................................................................................................................................8-2
LOCATION OF SAID, MODEL, & SERIAL NUMBER LABEL....................................................................8-2
SMART REFRIGERATOR COMPONENT LOCATIONS............................................................................8-2
WIFI BOARD.........................................................................................................................................8-2
ANTENNA.............................................................................................................................................8-2
WIFI BOARD & ANTENNA REMOVAL..................................................................................................8-2
ORION HIGH VOLTAGE BOARD............................................................................................................8-3
12.7 VDC DISTRIBUTION......................................................................................................................8-3
ACCESS REAR REFRIGERATOR COMPONENTS....................................................................................8-3
SMART REFRIGERATOR COMPONENT TESTS......................................................................................8-4
SMART REFRIGERATOR WIRING DIAGRAM........................................................................................8-5
SMART REFRIGERATOR FEATURES......................................................................................................8-6
PRODUCT SPECIFICATIONS & WARRANTY INFORMATION SOURCES (inside back cover)
Connected Smart Appliances - Gen III n v
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vi n Connected Smart Appliances - Gen III
GENERAL INFORMATION
Section 1:
General Information
This section provides safety and general information for
“Connected Smart Appliances - Gen III.”
„„ Safety First
„„ Glossary of Terms, Abbreviations, and Acronyms
„„ Connected Appliance Technology Overview
„„ What is Smart Grid?
„„ What is a Connected Appliance?
„„ Whirlpool Smart Device Network
„„ Smart Grid Event
„„ How the Connected Appliance Talks to the Internet?
„„ Typical “3G” Connected Appliance Block Diagram
„„ Connected Appliance “Gen III” Specifications
„„ Notes
Connected Smart Appliances - Gen III n 1-1
GENERAL INFORMATION
Safety First
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”
These words mean:
DANGER
WARNING
You can be killed or seriously injured if you don't immediately
follow instructions.
You can be killed or seriously injured if you don't follow
instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.
1-2 n Connected Smart Appliances - Gen III
GENERAL INFORMATION
Glossary of Terms, Abbreviations, and Acronyms
TERM
DEFINITION
ACU
Appliance Control Unit: The electronic control that manages the appliance’s
loads and in some cases the user interface. See also CCU.
CCU
Central Control Unit: The electronic control that manages the appliance’s
loads and in some cases the user interface. See also ACU.
CLAIMING
Adding/registering the appliance with the user account.
HAN
Home Area Network: In-premise communication system.
HMI
Human Machine Interface - the electronic control that manges the
appliance’s user interface.
MAC ADDRESS
Media Access Control Address - a unique identifier assigned to network
interfaces.
SMART APPLIANCE
A home appliance, which is connected to a network, so as to remotely
monitor, manage, and maintain the appliance.
PROVISIONING
Connecting the WiFi enabled appliance to the consumer’s home network.
SAID
Security Association IDentifier - provides secure communication between
your account/IHD and appliance.
WIN
The Whirlpool proprietary protocols designed for controlling appliances
used by the WiFi modules plugged in to smart appliances.
WiFi or WLAN
Wireless Local Area Network
WISE
Whirlpool Integrated Service Environment: a back office system that
provides an environment for consumers, service providers, utilities,
government, appliance manufacturers, to participate in the Smart Grid and
provide value-added services to consumers.
WPA2
Wireless Protected Access II - security protocol developed by the Wi-Fi
Alliance to secure wireless computer networks.
WPS
Wireless Protected Setup: A computing standard that attempts to allow easy
establishment of a secure wireless home network.
WSDN
Whirlpool Smart Device Network: Consists of a Home Area Network, Energy
and Utility Domain, and an Internet Domain.
Connected Smart Appliances - Gen III n 1-3
GENERAL INFORMATION
Connected Appliance Technology Overview
What Is Smart Grid?
SmartGrid.gov defines Smart Grid as a developing network of
new technologies, equipment, and controls working together to
respond immediately to our 21st century demand for electricty.
The basic concept of Smart Grid is to add monitoring, analysis,
control, and communication capabilities to the national
electrical delivery system to maximize the throughput of the
system while reducing the energy consumption. The Smart
Grid will allow utilities to move electricity around the system
efficiency and economically. It will also allow the homeowner
and business to use electricity economically. For example, you
may want to keep your house set at 75° F (24° C) in the summer
time when prices are low, but you may be willing to increase
your thermostat to 78° F (25.5° C) if prices are high. Similarly,
you may want to dry your clothes for 5 cents per kilowatt-hour
at 9:00 in the evening instead of 15 cents per kilowatt-hour at
2:00 in the afternoon. You will have the choice and flexibility to
manage your electrical use while minimizing your costs.
What is a Connected Appliance?
Connected appliances will be capable of delivering targeted
energy efficiency, through substantial curtailment of energy
consumption at the precise and varying times when the
efficiency and environmental benefits are greatest and
most needed. Additionally, Whirlpool Connected Appliances
have the ability to communicate with the consumer via
smartphone, tablet or laptop using wireless (WiFi) technology,
allowing the consumer to control and manage them. For
example, the refrigerator will let you know when it’s time to
change the water filter, or the washer will tell you how many
minutes are remaining until it’s finished.
The Whirlpool Smart Device Network
The Whirlpool Smart Device Network (WSDN) consists of a
Home Area Network (HAN), Internet, and Energy & Utility
Domain. The WiFi Module is part of the Home Area Network
whose main function is to provide connectivity for the Smart
Appliances to the Internet. See Figure 1.
INTERNET DOMAIN
IHD
Connected Appliances
Proprietary Protocol
over the Internet
Whirlpool
Cloud
Home Internet
Router
WiFi
ENERGY &
UTILITY
DOMAIN
Smart Grid
Utilities
HOME AREA NETWORK
Figure 1 - Whirlpool Smart Device Network
Smart Grid Event
A Smart Grid event occurs when the utility company is under
high energy use on the electric grid.
Connected Smart Appliances can adjust or delay certain
functions to reduce energy use during these events.
Smart Delay:
When a Smart Delay is active and a consumer starts a cycle,
the appliance will go into delay for the expected duration of
the event. If the consumer momentarily presses the CONNECT
button to override the Smart Delay function, the appliance
will start and operate with the cycle & options selected by the
consumer.
1-4 n Connected Smart Appliances - Gen III
If the Smart Grid event occurs while the appliance is running a
cycle, the appliance will minimize energy, if possible based on
the state of the cycle; otherwise, the appliance will continue to
operate in the cycle selected by the consumer.
NOTE: If, during a Smart Grid event, a dishwasher or clothes
washer will function normally (no Smart Delay) if it is
programed to run a cycle that uses “Sanitize” temperatures. GENERAL INFORMATION
How does the Connected Appliance
talk to the Internet?
A WiFi Processor Module (WPM) is built into the Connected
Smart Appliance. After connecting, the Smart Appliance
becomes part of the Home Area Network and then has a
pathway to the Internet in which to connect to the Whirlpool
Cloud Network.
All communication pathways are enabled via the WiFi
Processor Module in the appliance. The WiFi Module
communicates to the appliance internally via WIDE/WIN and
to Internet via WiFi over TCP/IP.
HOME
AREA
NETWORK
Connected
Smart
Appliances
Internet
DSL
Cable or
Satellite
Modem
Home
Router
Laptop or Desktop
Computer
In-Home &
Mobile Devices
Figure 2 - Home Area Network (HAN) System Overview
Connected Smart Appliances - Gen III n 1-5
GENERAL INFORMATION
Typical “Gen III” Connected Appliance Block Diagram
CT2
L2
Electric Heater
HMI (UI)
CT1
L1
ACU
Neutral
5V
WIN
GND
WIFI
Dryer Example
NOTE: All 240 VAC appliances
(including this electric dryer
example) will have 2 current
transformers (CT1 & CT2).
Power
Measurement
AC Voltage Detection
AC Current Detection
Figure 3 - Connected Appliance Block Diagram Example
Connected Appliance Block Diagram (Figure 3)
In most “Third Generation” Connected Appliances, the
WiFi Module, Power Measurement (PM) Board & Current
Transformers (if exists) are essentially the same. The
components that are appliance specific are the HMI (Human
Machine Interface (UI) and Appliance Control Unit (ACU).
The WiFi Module is a common cross-category design that
provides the interface between the Smart Appliance and the
Internet via the Home Area Network (HAN). It communicates
to the appliance internally via WIDE/WIN and to the Internet
via WiFi over TCP/IP.
The Power Measurement (PM) Board performs actual power
measurement by calculating both real power (kW) as well as
1-6 n Connected Smart Appliances - Gen III
real power/time (kW h). This is achieved by measuring AC
Voltage, which is delivered to the PM board from the Line
Voltage coming into the appliance; and AC Current, which is
delivered to the PM board from the Current Transformer(s).
An algorithm in the software uses the voltage and current
readings to determine actual power use for the appliance.
Appliances running on 120 VAC will have a single Current
Transformer (CT1) measuring power use on L1. Appliances
running on 240 VAC will have 2 Current Transformers (CT1 &
CT2) for both L1 & L2.
GENERAL INFORMATION
Connected Appliance “Gen III” Specifications
WiFi SPECIFICATIONS
Power Source:
120 VAC @ 60 Hz (Nominal)
Frequency:
58-62 Hz
DC Volts:*
5.0 VDC (± 5%)
Temperature:
Operation: Min: 0° C, Max: 85° C
Storage:
Min: -40° C, Max: 120° C
Relative Humidity:
Operation:
Storage:
Antenna
Internal and/or External Antennas: Bands: 2.400 - 2.478 GHz
External Antennas: RF Port 1 - Front Antenna, RF Port 2 - Rear Antenna
WiFi Interface
802.11 b/g/n 1x1 compliant
95-132 VAC (Acceptable Range)
0 to 95% Relative Humidity, non-condensing.
0 to 95% Relative Humidity, non-condensing.
POWER MANAGEMENT SPECIFICATIONS
Voltage Source Detection:
120 VAC @ 60 Hz (Nominal) 95-132 VAC (Acceptable Range)
220 VAC -240 VAC (Nominal) 195-265 VAC (Acceptable Range)
Current Source Detection
Current Transformers CT1 & CT2 (if appliance uses L2) 135 ohms ± 5%
Frequency:
50 Hz ±1%, 60 Hz ±1%
DC Volts:
5.0 VDC (± 5%)
Temperature:
Operation: Min: 0° C, Max: 65° C
Storage:
Min: -35° C, Max: 70° C
Relative Humidity:
Operation:
Storage:
Stand-by Power
50mW
0 to 95% Relative Humidity, non-condensing.
0 to 95% Relative Humidity, non-condensing.
* Voltage can be higher than 5 VDC depending on the system and the WiFi module. Consult appliance tech sheet for verification.
Connected Smart Appliances - Gen III n 1-7
GENERAL INFORMATION
Notes
1-8 n Connected Smart Appliances - Gen III
CONNECTIVITY
Section 2:
Connectivity
IMPORTANT:
The In-Home Service Professional is only responsible for
diagnosing and repairing the Connected Appliance and
all parts and software within that appliance. The In-Home
Service Professional must NOT attempt to service or
repair the customer’s Home Area Network; including but
not limited to the customer’s wireless router, access point,
modem, computers, tablets, or any other mobile devices.
All questions concerning connecting the appliance to
the customer’s Home Area Network, the Whirlpool App,
and the Customer’s Account should be directed to the
Whirlpool Help Line at:
1 (866) 333-4591
This section provides wireless configurations, account setup,
and connectivity requirements and procedures that the
consumer must perform when connecting their “Connected
Smart Appliances - Gen III.”
NOTE: The information contained in this section is provided
solely for the purpose of understanding how the connectivity
process works. (See “IMPORTANT” statement in left column.)
„„ Wireless Configurations
„„ System Requirements
„„ Download the App
„„ Create an Account
„„ Connect to WiFi
• Disconnecting Method
• Whirlpool App Setup Method
• WPS Method (non-app)
• Manual Setup Method (non-app)
„„ Register Your Appliance
„„ Troubleshooting Connectivity
„„ Notes
Connected Smart Appliances - Gen III n 2-1
CONNECTIVITY
Wireless Configurations
Configuration 1 (Traditional)
ISP à Modem à Wireless Router à WiFi Devices & Smart Appliance(s)
Suggested Consumer Connecting Methods:
99 Whirlpool™ App, see page 2-8
99 WPS Method, see page 2-10
99 Manual Setup, see page 2-10
WIFI
DEVICES
INTERNET (ISP)
DSL,
CABLE,
OR SATELLITE
MODEM
SMART
APPLIANCE
WIRELESS
ROUTER
Configuration 2 (Modem/Router Combo)
ISP à Wireless Modem/Router à WiFi Devices & Smart Appliance(s)
Suggested Consumer Connecting Methods:
99 Whirlpool™ App, see page 2-8
99 WPS Method, see page 2-10
99 Manual Setup, see page 2-10
WIFI
DEVICES
INTERNET (ISP)
WIRELESS
MODEM/
ROUTER
2-2 n Connected Smart Appliances - Gen III
SMART
APPLIANCE
CONNECTIVITY
Wireless Configurations
Configuration 3 (Apple)
ISP à Modem à Apple Air Port à WiFi Devices & Smart Appliance(s)
Suggested Consumer Connecting Methods:
99 Whirlpool™ App, see page 2-8
99 Manual Setup, see page 2-10
Connecting Notes:
ƒƒ Apple Air Port does not support WPS
DSL,
CABLE,
OR SATELLITE
MODEM
INTERNET (ISP)
SMART
APPLIANCE
WIFI
DEVICES
APPLE
AIRPORT
Configuration 4 (Extender)
ISP à Modem à Wireless Router à Wireless Extender à WiFi Devices & Smart Appliance(s)
Suggested Consumer Connecting Methods:
99 Whirlpool™ App, see page 2-8
99 WPS Method, see page 2-10
99 Manual Setup, see page 2-10
Connecting Notes:
ƒƒ Use WPS to link wireless router and extender
ƒƒ The extender will take on the same SSID as
router, but with different extension
ƒƒ Appliance must be connected to nearest
wireless router or extender—using one of the
suggested methods listed above
ƒƒ Use wireless laptop, tablet, or cell phone next
to appliance to identify nearest router or
extender using “View Wireless Networks”
INTERNET (ISP)
WIFI DEVICES
SMART
APPLIANCE
DSL,
CABLE,
OR SATELLITE
MODEM
WIRELESS
ROUTER
WIRELESS
EXTENDER
NOTE: Wireless Router & Extender should be of
the same manufacturer to ensure compatibility.
Connected Smart Appliances - Gen III n 2-3
CONNECTIVITY
Download the App
System Requirements
Setup User Account
NOTE: At the time of publication, the following list of mobile
devices, smartphones, and tablets are required to create an
online account. Additional platforms and software versions
may be added at a later date without prior notification.
Setup Summary:
Minimum System Requirements
A tablet (iPad or Android), or phone (iPhone or Android)
connected to the home wireless network and the Internet.
¾¾ iPhone Requirements
• iOS version 7.0 or later
• iPhone 3GS or newer
¾¾ iPad Requirements
• iOS version 7.0 or later
• iPad 1 or newer
¾¾ iPod Requirements
• iOS version 7.0 or later
• iPod touch 3rd generation
or newer
¾¾ Android Phone Requirements
• Android version 4.0.3 or
later
¾¾ Android Tablet Requirements
• Android version 4.0.3 or later
üDownload The App
üCreate An Account
üConnect To WiFi
üRegister Your Appliance
Download The App:
The first step to get appliances connected is to download
the app. The app will be the consumer’s guide and will walk
them through all of the steps listed here. The consumer can
download the app by visiting either iTunes or Google Play by
tapping on the buttons shown in Figure 1.
From your mobile device, smartphone, or tablet, go to www.
whirlpool.com/connect.
¾¾ If you have an Apple iPhone, iPad, or iPod, select the link
“Download on the Apple App Store.”
¾¾ If you have an Android phone or tablet, select the link “Get
it on Google play.”
NOTE: Refer to “Minimum System Requirements” for software
versions and hardware requirements.
Figure 1 - “www.whirlpool.com/connect”
2-4 n Connected Smart Appliances - Gen III
CONNECTIVITY
Create an Account
Create An Account:
If the consumer hasn’t done so already, they will need to
create an account. This is so we can associate their appliances
to them and give them the ability to view and control the
appliances remotely. This also allows us to send the consumer
notifications for important appliance events like when a cycle
ends.
NOTE: The following instructions and screen illustrations were
based on the Whirlpool app at the time of publication. App
features and functionality are subject to change and may differ
slightly from those illustrated in these instructions.
After the app has been downloaded and installed, tap the
Whirlpool app icon to run the app. The consumer must
perform the following steps to set up a user account. The
app will make sure to get the necessary personal and home
information, as well as information about their energy
company.
2. Create Account (1): The consumer must fill out the
requested information: Name, Email, and Password to
create and access their account. Click the check box to
agree to the “Terms and Conditions and Privacy Policy.”
Select “Next” when finished. See Figure 3.
NOTE: Click on the “?” to view documents.
1. Select “Sign Up” to begin account setup. See Figure 2.
Figure 3
continued . . .
Figure 2
Connected Smart Appliances - Gen III n 2-5
CONNECTIVITY
Create an Account
3. Create Home (2): Organize the Smart Appliances by
location and associate each one with a home. The
consumer can give their location a name, fill-in the
address information and their Mobile Phone Number,
and then select “Next.” See Figure 4.
Figure 4
2-6 n Connected Smart Appliances - Gen III
4. Confirmation: To protect the consumer’s security, an
email will be sent to the consumer to confirm and
activate the user account. The email message will include
a link that will activate the account. See Figure 5.
Figure 5
CONNECTIVITY
Create an Account
5. Add Appliance: After the account has been created,
the home screen will alert the user that there are no
appliances registered to the account. Click on the “+”
to add the first appliance (see Figure 6). After the first
appliance has been added to the account, the user must
access the “Settings Menu” to add additional appliances.
See Figure 8.
6. Settings: Account Settings can be accessed by clicking on
the Settings Menu (circled in Figure 7).
Figure 7
7. Settings: The Settings Menu (Figure 8) includes access to
the following functions:
• Account Settings - allows the user to edit the account
information
• Add Appliance - guided help to add new appliance to
user account.
• Works with Nest - connects the Whirlpool and Nest
accounts.
• About - provides information on the Whirlpool app,
Terms and Conditions, and Privacy Policy.
• Sign Out - Signs you out of the user account. Requires
you to manually sign back in to the account.
Figure 6
Figure 8
Connected Smart Appliances - Gen III n 2-7
CONNECTIVITY
Connect to WiFi
Connecting Methods
There are currently three possible methods for connecting
an appliance with the consumer’s Home Area Network (HAN)
wireless router. In order of priority, these are:
üWhirlpool App Setup Method (Preferred) - the app will
walk the consumer through the process of connecting
their appliance to the wireless network in their home.
If preferred, the consumer may also view the manual
connection steps.
Whirlpool App Setup Method
SETUP REQUIREMENTS:
üManual Setup Method: SSID/Passphrase Method – the
user enters the SSID and Passphrase of the Router into the
Smart Appliance.
„„ Whirlpool app downloaded to WiFi enabled mobile device,
smartphone, or tablet connected to the home wireless
network and to the Internet.
„„ Whirlpool app WPS method:
• A home wireless router capable of WiFi Protected
Setup (WPS).
• A home wireless router capable of WPA-2 security (not
WEP).
„„ Whirlpool app Appliance WiFi/Manual method:
• The “Smart Appliance ID” (SAID), which is printed on a
sticker inside the door of your appliance or on the edge
of the door.
• The Smart Appliance’s MAC Address, printed on the
same sticker.
• The customer’s home wireless network SSID (router
name) and router password.
Before you begin:
SETUP PROCEDURE (performed by customer):
üWiFi Protected Setup (WPS) Method - the user
simply pushes a button, either an actual or virtual
one, on both the Wireless Router and the Smart
Appliance. Support of this mode is mandatory for
the router and optional for connecting devices.
NOTE: Router must support WiFi Protected Setup (WPS)
and WPA-2 security.
MAKE SURE
• Verify the Connected Smart Appliance is properly
installed and connected to power.
• Verify wireless router is turned on and connected to
the Internet.
Determine which connection setup methods to use:
• The Whirlpool app will walk the consumer through the
process of connecting their appliance to the wireless
network in their home. The app supports both the
WPS and manual methods and is the easiest method to
connect the appliance to the HAN.
• Many wireless routers support a standard for fast and
easy connection to wireless devices. Officially known as
WiFi Protected Setup (WPS). It features a connection
button and indicator light. If the customer’s router is
like this and supports the WPS standard, follow the
“WPS Setup” procedure.
NOTE: To verify if router is WPS, check the product
labeling or manual.
• If customer’s wireless router does not support WPS,
follow the “Manual Setup” instructions.
Disconnecting Method
To disconnect an appliance from the Home Area
Network’s wireless router/access point, press the
“Connect” button continuously for greater than 15
seconds or until you hear the appliance play a tune 4
times. The effect is the same as if the appliance has never
been connected.
NOTE: To temporarily turn off the WiFi connection, press
the CONNECT button continuously for over 7 seconds,
but for less than 15 seconds. Pressing the “Connect”
button again will reconnect appliance to wireless router/
access point.
2-8 n Connected Smart Appliances - Gen III
NOTE: The following instructions and screen illustrations were
based on the Whirlpool app at the time of publication. App
features and functionality are subject to change and may differ
slightly from those illustrated in these instructions.
A: SETUP APPLIANCE
1. After setting up the User Account, select “Add Appliance.”
2. On the “Setup Appliance” screen, select either:
¾¾ “Let’s Go” (continue to step 3).
¾¾ “Appliance is already connected to WiFi.” (Go to
section “E: REGISTER APPLIANCE.”)
3. On the “Select Appliance” screen, select the type of
appliance that is being connected, and then on the
following screen, select the model number.
4. Find the “Smart Appliance ID” (SAID) label on the
appliance (usually under the lid or behind the doornear the model/serial number label). Enter or Scan the
appliance SAID number. IMPORTANT: THIS NUMBER IS
CASE SENSITIVE.
¾¾ Select “Next” to continue.
5. Continue to the desired connection method (B-WPS,
C-APPLIANCE WIFI, or D-MANUAL METHOD).
B: CONNECT VIA “WPS”
1. On the “Connect To WiFi” screen, you are asked if your
router is WPS compatible. NOTE: WPS (Wireless Protected
Setup) is a feature some access points have that allow you
to setup WiFi devices with a press of a button.
¾¾ “Yes, I have WPS” (continue to step 2).
¾¾ “No/Don’t Know. Try Something Else?” (Go to section
“C: CONNECT VIA APPLIANCE WIFI.”)
2. Connect via WPS
a. Press the WPS button on the WiFi router. An indicator
light on the router should begin blinking.
CONNECTIVITY
Connect to WiFi
b. Within 2 minutes, press POWER, then the CONNECT
button on the appliance. The WiFi icon on the control
panel (UI) will begin blinking. This means that the
appliance is looking for the router.
c. The lights may turn off briefly, but once paired, both
will stop blinking and the WiFi icon on the appliance
will remain lit. NOTE: This can take up to 2 minutes.
¾¾ Select “Light is Solid, Next” to continue.
3. On the “Register Appliance” screen, press the Finish
button to associate the appliance to the account.
NOTE: Adding the appliance to the account will also
complete the product registration process for that
appliance.
4. Go to section “F: APPLIANCE PREFERENCES” and set your
appliance’s notification preferences.
C: CONNECT VIA “APPLIANCE WIFI”
1. This method allows the user to use the appliance as a WiFi
network, then directing the appliance to the home area
network.
¾¾ Select “Let’s Go” (continue to step 2).
2. On the following screen, the user is prompted to select
the appliance WiFi (SSID). Select the appliance from the
list. It will be identified with the characters of the MAC
ADDRESS but with different punctuation (ex. WP_88_
e7_12_01_88_6e). The Password is the SAID number.
NOTE: If appliance is not on list, make sure appliance is
“disconnected.” If still not on list, power cycle appliance.
(Refer to “Disconnecting Method on page 2-8.)
¾¾ Select “Next” to continue.
3. A screen may momentarily indicate that it is attempting to
connect to the appliance.
4. On the “Connection Confirm” screen, you are asked
if you can see the connect light on the appliance?
NOTE: The connect light may go out briefly, but it will
come back on and then remain on.
¾¾ “Yes” (continue to step 5).
¾¾ “No” (Go to section “D: CONNECT VIA MANUAL
METHOD.”)
5. On the “Register Appliance” screen, press the “Finish”
button to associate the appliance to the account.
NOTE: Adding the appliance to the account will also
complete the product registration process for that
appliance.
6. Go to section “F: APPLIANCE PREFERENCES” and set your
appliance’s notification preferences.
D: CONNECT VIA “MANUAL METHOD”
1. This method allows the user to use the appliance as a
WiFI network, then directing the appliance to the home
area network.
¾¾ Select “Let’s Go” (continue to step 2).
2. Open WiFi Settings - The user is prompted to open the
WiFi settings on their mobile device. Select the appliance
from the list. It will be a network named similarly to
(WP_88_e7_12_01_...). (The number will match the
MAC ID on the SAID label). NOTE: If appliance is not on
list, refresh the network screen. If still not on list, power
cycle the appliance.
3. Connect to the network (the appliance) - When prompted
for the network password, type in the appliance’s SAID
number.
4. Open the web browser...
a. Type “192.168.10.1” in the address bar (URL window)
in the browser and press “Enter” to view the WiFi web
page.
b. Look for the home area network wireless router. If the
router is not listed, click on the drop-down box and
select from the list or enter it manually.
c. If required, enter the password/passphrase for the
home wireless network, and then press enter (–>).
5. Verify appliance is connected - Look for a solid WiFi icon
on the console (UI). NOTE: The connect light may go out
briefly, but it will come back on and then remain on when
the appliance is connected.
¾¾ Select “Next” to continue.
6. On the “Register Appliance” screen, press the Finish
button to associate the appliance to the account.
NOTE: Adding the appliance to the account will also
complete the product registration process for that
appliance.
7. Go to section “F: APPLIANCE PREFERENCES” and set your
appliance’s notification preferences.
E: REGISTER APPLIANCE
1. Find the SAID label on the appliance (usually under the lid
or behind the door-near the model/serial number label).
Enter or Scan the appliance SAID number. IMPORTANT:
THIS NUMBER IS CASE SENSITIVE.
¾¾ Select “Next” to continue.
2. On the “Register Appliance” screen, press the Finish
button to associate the appliance to the account.
NOTE: Adding the appliance to the account will also
complete the product registration process for that
appliance.
3. Go to section “F: APPLIANCE PREFERENCES” and set your
appliance’s notification preferences.
F: APPLIANCE PREFERENCES
1. On the “Appliance Preferences” screen, type in the name
of your appliance (ex. My Washer, Clothes Dryer, etc.).
2. Set your appliance’s “Push Notification Preferences”.
NOTE: Each appliance type has its own unique set of
preferences and push notifications.
¾¾ Select “Save” to store your Appliance Preferences.
NOTE: At any time you may select your appliance and
change your preferences and push notifications.
Connected Smart Appliances - Gen III n 2-9
CONNECTIVITY
Connect to WiFi
WPS Method (non-app)
Manual Setup Method (non-app)
SETUP REQUIREMENTS:
SETUP REQUIREMENTS:
• A home wireless router capable of WiFi Protected
Setup (WPS).
• A home wireless router capable of WPA-2 security (not
WEP).
• The router should be on and have a live Internet
connection.
SETUP PROCEDURE (performed by customer):
Ensure the Smart Appliance and Wireless Router are properly
installed and powered on; an Internet connection is required.
NOTE: Only one Smart Appliance can be linked at a time.
Repeat steps for each smart appliance.
IMPORTANT: Complete the next 2 steps within 2 minutes!
1. On the wireless router, press the WPS (WiFi Protected
Setup) button. An indicator light on the router will begin
blinking. See figure 9 (WPS button location may vary).
NOTE: On some routers the consumer may have to login
to the router “Admin” screen to enable the WPS button.
(The consumer may need to consult the user manual that
came with the router for more information.) Figure 9 - Press WPS Button on Router
2. Within 2 minutes of step 1, press or touch the POWER
button on the smart appliance, then press or touch the
CONNECT button.
The WiFi status indicator icon will blink slowly while the
appliance connects to the router. This can take up to 2
minutes. When appliance is connected to the router, the
WiFi status indictor light will come on and remain lit.
NOTE: If the appliance Smart Grid function is turned off,
or the router loses Internet connection, the WiFi status
indicator icon will turn off.
3. If there are other Smart Appliances, repeat steps 1 and
2 for each. Otherwise skip ahead to “REGISTER YOUR
APPLIANCE” on page 2-12.
IF THE APPLIANCE DOES NOT CONNECT:
If the appliance and router fail to connect after 2 minutes,
the WiFi status indicator light will blink rapidly for 2 seconds
and then turn off. If this happens, refer to “Troubleshooting
Connectivity” at the end of this section.
2-10 n Connected Smart Appliances - Gen III
• A WiFi enabled device (laptop, tablet, or smartphone)
connected to the home wireless network and to the
Internet.
• The “Smart Appliance ID” (SAID), which is printed on a
sticker inside the door of your appliance or on the edge
of the door.
• The Smart Appliance’s MAC Address, printed on the
same sticker.
• The customer’s home wireless network SSID (router
name) and router password/passphrase.
SETUP PROCEDURE (performed by customer):
Check to ensure the Smart Appliance and Wireless Router are
properly installed and powered on; an Internet connection is
required. NOTE: Only one Smart Appliance can be linked at a
time.
1. On the (laptop, tablet, or smartphone), have the
consumer access their “Wireless Network Connection”
screen, and view the list of available wireless networks
(see figure 10). NOTE: The wireless network window may
vary depending on program or OS.
When appliances
are powered on, but
not connected, they will
broadcast their MAC
Address. Appliance MAC
Address is located on a
tag next to M# & S# tag.
Refrigerator
Dishwasher
Oven
Washer
Figure 10 - Available Wireless Networks (example)
continued . . .
CONNECTIVITY
Connect to WiFi
2. Select the appliance from the list. It will be identified with
the characters of the MAC ADDRESS but with different
punctuation (ex. WP_88_e7_12_01_88_6e). Select
the appliance, then click “Connect”. If the appliance is
not listed, you may need to refresh the list of available
wireless networks (see Figure 11).
4. The (laptop, tablet, or smartphone) will then connect
to the Smart Appliance. NOTE: A popup screen may
momentarily indicate that it is attempting to acquire the
network address (see Figure 13).
Figure 13 - Acquiring Network
5. The “Wireless Network Connection” screen should now
show the Smart Appliance as “Connected.” See Figure 14.
Figure 11 - Select Appliance
3. In the “Network key” field (see figure 12), enter the SAID
number, which is found next to the Serial/Model # tag.
IMPORTANT: THIS KEY IS CASE SENSITIVE. Confirm the key,
then select the “Connect” or “Next” button to connect to
the network.
Figure 14 - Smart Appliance Connected
continued . . .
Figure 12 - Enter SAID Number
Connected Smart Appliances - Gen III n 2-11
CONNECTIVITY
Register Your Appliance
6. Open a Web browser. Refer to Figure 15 when performing
the following 4 steps.
A.Type “192.168.10.1” in the address bar (URL window)
and press “Enter” to view the “Smart” setup web page.
B. In the drop down list of available wireless networks,
select the name of customer’s home wireless network.
If the home wireless network is hidden, manually enter
its name and security protocol.
C. If required, enter the password/passphrase for the
home wireless network, and then Submit/Enter (–>).
A
7. A new web page will be displayed saying “Connecting to
Network...” While connecting, the customer’s wireless
network will be temporarily disabled. If the connection is
unsuccessful, it will appear again in their computer’s list of
wireless networks in a couple minutes so the customer can
try again.
8. After successful connection, access wireless settings
and re-open the list of available wireless networks. The
customer should check that the computer is once again
connected to the home wireless network. If it is not,
select the home wireless network and Connect.
NOTE: It may be necessary to “refresh” the list.
9. If there are other Smart Appliances, repeat steps 1
through 6 for each.
Register Your Appliance:
Once the appliance is connected, it needs to be associated
with the user account. The consumer must perform the
following steps to find the appliance’s unique “SAID (Security
Association Identifier) Number” so that it can be registered
with the account.
A: SETUP APPLIANCE
1. After setting up the User Account, select “Add Appliance.”
2. On the “Setup Appliance” screen, select “Appliance is
already connected to WiFi.”
3. Find the SAID label on the appliance (usually under the lid
or behind the door-near the model/serial number label).
Enter or Scan the appliance SAID number. IMPORTANT:
THIS NUMBER IS CASE SENSITIVE.
¾¾ Select “Next” to continue.
4. On the “Register Appliance” screen, press the Finish
button to associate the appliance to the account.
NOTE: Adding the appliance to the account will also
complete the product registration process for that
appliance.
5. Go to section “F: APPLIANCE PREFERENCES” on page 2-9
to set your appliance’s notification preferences.
B
C
Figure 15 - WiFi Web Page
2-12 n Connected Smart Appliances - Gen III
Notes:
• Once the consumer connects the appliance to their home
WiFi network, it will remain linked even if the power goes
out, the appliance is moved, or if it is put in storage for a
while.
• If the consumer replaces their wireless router (or gets a
different Smart Appliance), they will need to repeat the
connectivity setup process.
CONNECTIVITY
Troubleshooting Connectivity
Connection Status
Control Panel Indicator Lights
Appliance is not connected
• WiFi icon is OFF
• Smart Grid icons are OFF
Appliance is attempting to connect to home WiFi router
• WiFi icon is blinking slowly
Appliance is connected to home WiFi router, but Whirlpool™
app or Smart Grid functions do not work
• WiFi icon is ON
• Blue Smart Grid icon is blinking slowly
Appliance is connected to home WiFi router, and the
Whirlpool™ app works
• WiFi icon is ON
• Smart Grid icon is either ON or OFF — it is not blinking
If you experience
Possible Causes
Solution
Appliance is not
connected to home
WiFi router (WiFi icon
is OFF)
The appliance may be in standby
mode.
Touch the POWER button on the appliance and observe
indicators. All indicator lights are off when in standby mode.
The appliance has never been
connected to the home WiFi router.
See “Connectivity Setup” section.
The appliance has been connected
to the home WiFi router, but
appliance WiFi is OFF.
Press “Connect”. The WiFi icon should blink while connecting
(this may take up to 2 minutes).
Lost connection to home WiFi
router.
Verify the router on and working with other computers or
devices in the home that have access to the Internet.
Weak signal strength or signal
interference between the appliance
and router.
Is it possible to place the wireless router closer to the
appliance? It may be necessary for the consumer to install a
WiFi range extender.
WiFi icon does not light Something may be wrong with the
at all after pressing the appliance.
Connect button
Unplug or disconnect appliance power for 60 seconds. Return
power and repeat the WiFi connect process.
Appliance is connected
to home WiFi router,
but Whirlpool™ app or
Smart Grid functions
do not work
Check that Smart Grid feature is on—verify that blue or
amber Smart Grid indicator is on continuously.
Smart Grid features on the
appliance may be OFF.
Verify that the appliance operates correctly except for not
being able to connect.
Touch “Connect” to turn Smart Grid feature on.
Connection to the Whirlpool™ app
and Smart Grid service may be
unavailable.
Check if the blue Smart Grid indicator is blinking.
User account has not been properly
set up, or the appliance has not
been registered in an account.
See “Connectivity Setup” section or the Whirlpool™ app
directly for account setup and appliance registration
instructions.
Appliance must be registered with user account in the app?
Have the customer verify correct e-mail address, mobile
number, and notification preferences.
Appliance is not
connected AND
appliance is not
broadcasting a
“Hotspot” ID
The appliance WiFi module radio
may not be initialized to transmit.
Reset WiFi module by removing power from appliance for
60 seconds. Return power and have the customer repeat the
WiFi connect process.
Connected Smart Appliances - Gen III n 2-13
CONNECTIVITY
Notes
2-14 n Connected Smart Appliances - Gen III
PARTS & ASSEMBLIES
Section 3:
Parts & Assemblies
This section provides the parts and assemblies that are
relevant to the “Connected Smart Appliances - Gen III.”
„„ WiFi Processor Module
„„ WiFi Module Antennas
„„ Power Management (PM) Board
„„ Current Transformers (CT)
„„ Human Machine Interface (HMI)
„„ Appliance Control Unit (ACU)
„„ Connected Smart Appliance Components
Connected Smart Appliances - Gen III n 3-1
PARTS & ASSEMBLIES
For Service Technician Use Only
WiFi Processor Module
Vendor Label
A WiFi processor module is installed in each Smart Appliance
enabling it to connect to an wireless router, wireless extender,
laptops, tablets, smartphones, and to the Internet.
WiFi Status LED
The WiFi Processor Module combines WiFi Radio and MCU
on a single board and is embedded inside the appliance to
provide the WiFi physical interface.
The WiFi module has five main functions:
1. Control the WiFi Radio Module Circuit.
2. Interface to the WIDE/WIN bus.
3. Interface higher data rate data through UART.
4. Contain the Whirlpool standard set of WiFi protocols.
5. Provide a common set of Whirlpool communications
applications.
Techframe Cover
WiFi PCB (bottom)
WiFi Processor Module Power Requirements
The WiFi Processor Module will have an isolated input supply
of 5 VDC +/- 10%.
WiFi Processor Module Interface
Techframe Tray
The transceiver must be 802.11 b/g/n compliant.
WiFi Processor Status LED
The WiFi Processor Module has a green and amber LED to
indicate WiFi Module status.
NOTE: Refer to Section 4: “Diagnostics & Troubleshooting” for
troubleshooting the WiFi Status LED.
WiFi SAID Label
Figure 1 - WiFi Module Assembly
J1 - RF Port 1,
Front Antenna
J2 - RF Port 2,
Rear Antenna
J3 - WIDE/WIN
Interface
Figure 2 - WiFi Board (Top)
3-2 n Connected Smart Appliances - Gen III
PARTS & ASSEMBLIES
For Service Technician Use Only
WiFi Module Antennas
The WiFi Module has both internal and external antenna
capabilities. Antenna requirements depend on the appliance
and the materials used in the appliance. For example, the
WiFi Module in the washer and dryer do not require external
antennas because it is located in the (plastic) console on top of
the appliance
However, certain Connected Appliances use one or two
external antennas. Locations of the antennas are based on
the appliance to ensure unimpeded wireless communication
to the front and back of the appliance. The WiFi module has
the ability to select the best antenna based on signal to noise
ratio and performs this optimization during the connectivity
process and after linking to a access point; no antenna should
be dominant.
The Front Antenna enters the WiFi Module at connector J1
The Rear Antenna enters the WiFi Module at connector J2
(See Figure 2 on preceding page.)
Typical antenna assembly shown in figure 3
Connector
Antenna &
Housing Assembly
Antenna Harness
Figure 3 - Typical Antenna Assembly
Connected Smart Appliances - Gen III n 3-3
PARTS & ASSEMBLIES
For Service Technician Use Only
Power Management (PM) Board
The Power Management Board performs actual power
measurement; calculating both real power (kW) as well as real
power/time (kW h).
An algorithm in the machine uses the voltage and current
readings to determine power use for the consumer.
Ohms Law: P=E x I (Power = Voltage x Current)
Voltage is detected and measured at connector J1, pins 1-3 for
L1, Neutral, and L2 (if exist).
Current is measured using current transformer(s). Current
Transformer 1 (CT1) will monitor L1 and Current Transformer
2 (CT 2) will monitor L2 (electric dryers, ranges, double ovens).
The output of the Current Transformer(s) is connected to the
Power Management Board at connector J4, pins 1 & 2 (CT1)
and if L2 exists, pins 3 & 4 (CT2).
Typical Power Management Board shown in figure 4.
PM Connectors and Pin-outs
Connector
Number
J1
Voltage
Measurement
J2
WIDE/WIN
J3
WIDE/WIN
J4
Current
Measurement
Pin
Function
1
L1
2
Neutral
3
L2 (if exists)
1
5 VDC
2
Data
3
GND
1
5 VDC
2
Data
3
GND
1
CT1 +
2
CT1 –
3
CT2 +
4
CT2 –
J1
J2
J3
J4
Figure 4 - Power Management Board
3-4 n Connected Smart Appliances - Gen III
PARTS & ASSEMBLIES
For Service Technician Use Only
Current Transformer (CT)
Real power is measured using current transformer(s).
„„ The current transformers act like an amp probe that
measure current usage so that actual power can be
calculated.
„„ Appliances using L2 have two current transformers,
CT1 and CT2 (L1 and L2 respectively).
„„ Current Transformers are integrated into the appliance
wiring harness on all models.
The output of the Current Transformer(s) is connected to the
Power Management Board at connector J4, pins 1 & 2 (CT1)
and if L2 exists, pins 3 & 4 (CT2).
Typical Current Transformer assembly shown in figure 5.
Reference power line
Black face
of current
transformer
towards power
source
Direction of
primary current flow
WHITE
WIRE
(CT+)
2500T
BLACK
WIRE
(CT-)
BLACK
WIRE
(CT-)
WHITE
WIRE
(CT+)
Figure 6 - Current Transformer Schematic
Figure 5 - Current Transformer
Connected Smart Appliances - Gen III n 3-5
PARTS & ASSEMBLIES
For Service Technician Use Only
Human Machine Interface (HMI)
The HMI is the electronic control that manages the appliance’s
cycle selection, options, settings. Also, known as the User
Interface or UI.
„„ Varies across product categories and models
„„ Connect button provides initial connection to access point
„„ Connect button provides Override feature
„„ Smart Delay LED indicates status of energy demand
„„ Smart Grid Status LEDs indicate Off-peak energy demand or
Peak energy demand.
• Blue = Off-peak pricing
• Amber = Peak pricing
Appliance Control Unit (ACU)
The ACU is the electronic control that manages the appliance’s
loads and in some cases the Human Machine Interface (HMI).
Also, known as Control Board, Main Control, CCU, Central
Control Unit, Cycle Control Unit, etc.
„„ Varies across product categories and models
Connected Smart Appliance Components
(Washer Example)
WiFi Processor
Module
Power Management
Board
Console
J2
J3
J1
J4
J3
Human Machine
Interface (HMI)
F
Appliance Control
Unit (ACU)
Current Transformer
J18
J6
J1
J12
J5
Figure 7 - Example of Connected Appliance Components
3-6 n Connected Smart Appliances - Gen III
DIAGNOSTICS & TROUBLESHOOTING
Section 4:
Diagnostics &
Troubleshooting
IMPORTANT:
The In-Home Service Professional is only responsible for
diagnosing and repairing the Connected Appliance and
all parts and software within that appliance. The In-Home
Service Professional must NOT attempt to service or repair
the customer’s Home Area Network; including but not
limited to the customer’s wireless router, access point,
modem, computers, tablets, or any other mobile devices.
All questions concerning connecting the appliance to
the customer’s Home Area Network, the Whirlpool App,
and the Customer’s Account should be directed to the
Whirlpool Help Line at:
1 (866) 333-4591
This section provides diagnostic, and troubleshooting
information for “Connected Smart Appliances - Gen III.”
„„ Troubleshooting Guide
„„ Control Panel/Connectivity Status
„„ Buttons & Indicators
„„ Troubleshooting
„„ Board Replacement Procedures
„„ Troubleshooting the WiFi Module
„„ WiFi Module Status LED
„„ WiFi Processor Board
„„ Troubleshooting the Power Measurement Module
„„ Power Management Board
„„ Notes
Connected Smart Appliances - Gen III n 4-1
DIAGNOSTICS & TROUBLESHOOTING
Troubleshooting Guide
Troubleshooting Guide
CONSOLE LIGHTS, LEDS, INDICATORS
Complaint / Issue
Cause / Check
WiFi Indicator is ON
The appliance has been connected to the home router or access point.
WiFi indicator is blinking slowly.
The appliance is in connection mode. The indicator light will blink
slowly for up to two minutes while the appliance attempts to establish a
connection with the wireless router. Once a connection is established, the
WiFi indicator light will stay on.
WiFi indicator blinks rapidly for a couple seconds
and turns OFF.
The appliance was unable to establish a connection with the wireless
router. Refer to section "Unable to Connect Appliance to Wireless
Router” on page 4-3.
WiFi indicator is OFF.
1. The appliance has not been connected to the home router or access
point.
2. When the appliance goes into Standby Mode, the lights will be off.
Press the POWER Button.
3. Smart Grid feature is temporarily disabled. The Smart Grid function
can be turned off for the current cycle by pressing the CONNECT
button briefly (WiFi icon will also be off). Press CONNECT button again
to reactivate Smart Grid features.
4. The WiFi has been turned off. This occurs when the CONNECT button
is pressed and held for more than 7 seconds, but less than 15
seconds. To turn the WiFi back on, press the CONNECT button once
and the appliance will reconnect to the router.
5. The Appliance has been disconnected. This occurs when the CONNECT
button is pressed and held for more than 15-20 seconds. The
appliance must be re-connected to the wireless router or access
point.
The Blue and Amber Smart Grid indicators are
OFF.
1. The appliance has not been connected to the home router or access
point.
2. When the appliance goes into Standby Mode, the lights will be off.
Press the POWER Button.
3. Smart Grid feature is temporarily disabled. The Smart Grid function
can be turned off for the current cycle by pressing the CONNECT
button briefly (WiFi icon will also be off). Press CONNECT button again
to reactivate Smart Grid features.
4. The WiFi has been turned off. This occurs when the CONNECT button
is pressed and held for more than 7 seconds, but less than 15
seconds. To turn the WiFi back on, press the CONNECT button once
and the appliance will reconnect to the router.
5. The Appliance has been disconnected. This occurs when the CONNECT
button is pressed and held for more than 15-20 seconds. The
appliance must be re-connected to the wireless router or access
point.
The Blue Smart Grid indicator is ON.
1. The Smart Grid feature is on and the power grid is normal (Off Peak
Energy).
2. The Smart Grid feature is on and the power grid is at Peak Energy
Demand and has been over-ridden.
The Amber Smart Grid indicator is ON.
The Smart Grid feature is on and the power grid is at Peak Energy
Demand. Appliance operation will be altered or delayed from starting to
save energy. Press the CONNECT button to override the Smart Grid event.
The Blue Smart Grid Indicator is Blinking.
The appliance is connected to the home wireless router, but connection
to the Whirlpool "cloud" has not been established or has been disrupted.
Is the consumer connected to the Internet—can the consumer access the
Internet on their home computer, laptop, or tablet (Google.com)?
4-2 n Connected Smart Appliances - Gen III
DIAGNOSTICS & TROUBLESHOOTING
Troubleshooting Guide (continued)
Troubleshooting Guide (continued)
The Smart Delay indicator is ON.
The Smart Delay indicator is blinking
momentarily.
1. The Smart Grid feature is on and the power grid is at Peak Energy
Demand. Appliance operation will be altered or delayed from starting
to save energy. Press the CONNECT button to override the Smart Grid
event.
2. Smart Delay has been activated within the Whirlpool App (Delay
Start).
Pressing the START button and trying to start a cycle during a Smart Grid
event (Peak Energy Demand) will cause the Smart Delay indicator to blink
momentarily.
UNABLE TO CONNECT APPLIANCE TO WIRELESS ROUTER
Complaint / Issue
Cause / Check
Not able to connect Smart Appliance.
Not able to "Add Appliance” from Whirlpool App.
The consumer has downloaded and installed Whirlpool™ app and
successfully setup their account, but is unable to "Add Appliance" from
the Settings Menu.
1. Recycle power to the appliance. Unplug the appliance or disconnect
power. Wait 60 seconds, then return power to the appliance. Repeat
the connectivity process.
2. Is this the first connected appliance or does the consumer have
others? If this is the first appliance, review connectivity instructions in
“Section 2 – Connectivity”.
3. Is the consumer connected to the Internet after installing wireless
router—can they access the Internet on their home computer, laptop,
or tablet (ex. Google.com)? If no, the problem is with the consumer’s
home network. If yes, try to connect the appliance again.
4. Does the consumer have a wireless router—can they use WiFi devices
in their home to access the Internet (ex. Google.com on laptop, tablet
or smartphone)?
5. Have the consumer verify their wireless router and modem are ON.
6. Does the consumer have the correct wireless router? If using the WPS
method, the wireless router must support the WPS-2 standard.
7. If using the WPS method, did the consumer push the WPS button of
wireless router first, and then the appliance within two minutes? Is
WPS enabled on the router?
8. The router must support WPA-2 security. Does the consumer have
the wireless router security enabled? When the consumer setup
their router, did they pick a security code - if not, refer them to their
router’s user instructions and have them setup their security code.
IMPORTANT: Changing the security code could disable all Internet
connections.
9. Is appliance out of range of wireless router? Check the following:
- Does the customer have a laptop, tablet, or other mobile device can they use this for range testing?
- Can the consumer take their laptop, tablet, or other mobile device
to where the appliance is - to see that it can still communicate at this
range from their router.
- Can the laptop, tablet, or other mobile device still talk to the
Internet (google.com)? Try a new website to test for connectivity (not
a recent page that may have been cached on their browser).
- Go to the “Wireless Network Status” and check how many bars are
present.
- If laptop, tablet, or other mobile device cannot communicate at this
range, can it communicate moving closer to the router?
- Can the consumer move the wireless router closer to the appliance
by lengthening the wire between the router and the Cable, Satellite,
or DSL modem box?
Connected Smart Appliances - Gen III n 4-3
DIAGNOSTICS & TROUBLESHOOTING
Troubleshooting Guide (continued)
Troubleshooting Guide (continued)
Not able to connect Smart Appliance.
Not able to “Add Appliance” from Whirlpool App.
(continued)
- If a WiFi extender is needed, the consumer should position it halfway
between the Smart Appliance and the wireless router. Refer to
“Section 2 - Connectivity.”
10. Test the WiFi Module. Perform the troubleshooting procedures on
page 4-14 to verify WiFi Module operation.
ENERGY ADVISOR NO LONGER WORKING
Complaint / Issue
Cause / Check
Primary Energy Advisor features not working.
1. Energy Advisor is not enabled in the User Account.
2. The utility company has not been specified in the User Account or
Energy Advisor is disabled.
Not receiving alerts or able to participate in
Energy Advisor.
1. Smart Grid feature is off. The Smart Grid function can be turned off for
the current cycle by pressing the CONNECT button briefly (WiFi icon
will also be off). Press CONNECT button again to reactivate Smart Grid
features.
2. The appliance is not receiving a signal from the wireless router. Press
the CONNECT button; if an error tone sounds, the router may not be
on or connected to the Internet.
3. User Account must be setup and appliance must be registered under
“Add Appliance” on the customer’s User Account > Settings.
4. The consumer must have the correct e-mail and mobile number saved
on their User Account and that their notifications are set to ON.
Not seeing power usage on Energy Report
Start a cycle on the Smart Appliance. From the User Account Home
Screen, have the user select the "Energy" tab. Under "Energy Report,"
select the appliance that is running a cycle. Is the appliance showing a live
power reading? If not, check the following:
Test the Power Measurement Board and CTs. Perform the troubleshooting
procedures on page 4-16 to verify operation.
USER ACCOUNT / WHIRLPOOL APP
Complaint/Cause
Check
How to get connected once Smart Appliances are
installed.
For full Smart Grid functionality, the appliance must be connected to the
home wireless network through a wireless router (sold separately) and
the customer must have an active Internet connection. Refer to “Section
2 – Connectivity” for more information on how to get connected. Once
the user has completed the setup process for the appliance(s), the Smart
Grid function will default to ON (the Smart Grid indicator will be ON
continuously as long as it is communicating with the wireless router and
the Whirlpool "cloud").
Consumer does not know where to go to setup
their account.
The consumer must be able to connect to the Internet and go to www.
whirlpool.com/connect and follow the instructions to download and install
the Whirlpool™ app.
User Account application is not loading.
A tablet (iPad or Android), or smartphone (iPhone or Android) connected
to the home wireless network and the Internet is required.
Forgot password.
Click on “Forgot Password” and follow instructions to retrieve your
password.
Out-dated version of Whirlpool™ app
Is the appliance running the latest version of the Whirlpool™ app?
4-4 n Connected Smart Appliances - Gen III
DIAGNOSTICS & TROUBLESHOOTING
Troubleshooting Guide (continued)
Troubleshooting Guide (continued)
FAULT CODES ARE NOT AVAILABLE ON WHIRLPOOL APP
Complaint / Issue
Fault codes are not available on Whirlpool app
Out-dated version of Whirlpool™ app
Cause / Check
1. The consumer must have the correct e-mail and mobile number saved
on their User Account and that their notifications are set to ON.
2. Smart Grid feature is temporarily disabled. The Smart Grid function
can be turned off for the current cycle by pressing the CONNECT
button briefly (WiFi icon will also be off). Press CONNECT button again
to reactivate Smart Grid features.
3. The WiFi has been turned off. This occurs when the CONNECT
button is pressed and held for more than 7 seconds, but less than 15
seconds. To turn the WiFi back on, press the CONNECT button once
and the appliance will reconnect to the router.
4. The Appliance has been disconnected. This occurs when the
CONNECT button is pressed and held for more than 15-20 seconds.
The appliance must be re-connected to the wireless router or access
point.
5. The appliance is not receiving a signal from the wireless router. Press
the CONNECT button; if an error tone sounds, the router may not be
on or connected to the Internet.
Is the appliance running the latest version of the Whirlpool™ app?
REMOTE APP NO LONGER DISPLAYS ODOMETER, CYCLE, ACCESSORY, OR STATUS NOTIFICATIONS
Complaint / Issue
Remote apps no longer display information from
their Smart Appliance.
Out-dated version of Whirlpool™ app
Cause / Check
1. The consumer must have the correct e-mail and mobile number saved
on their User Account and that their notifications are set to ON.
2. Smart Grid feature is temporarily disabled. The Smart Grid function
can be turned off for the current cycle by pressing the CONNECT
button briefly (WiFi icon will also be off). Press CONNECT button again
to reactivate Smart Grid features.
3. The WiFi has been turned off. This occurs when the CONNECT
button is pressed and held for more than 7 seconds, but less than 15
seconds. To turn the WiFi back on, press the CONNECT button once
and the appliance will reconnect to the router.
4. The Appliance has been disconnected. This occurs when the
CONNECT button is pressed and held for more than 15-20 seconds.
The appliance must be re-connected to the wireless router or access
point.
5. The appliance is not receiving a signal from the wireless router. Press
the CONNECT button; if an error tone sounds, the router may not be
on or connected to the Internet.
Is the appliance running the latest version of the Whirlpool™ app?
Connected Smart Appliances - Gen III n 4-5
DIAGNOSTICS & TROUBLESHOOTING
Troubleshooting Guide (continued)
Troubleshooting Guide (continued)
UNABLE TO REMOTELY CONFIGURE CYCLE OR FEATURES OF THE SMART APPLIANCE
Complaint / Issue
Not able to remote access their Smart Appliances.
Out-dated version of Whirlpool™ app
Cause / Check
1. The consumer must have the correct e-mail and mobile number saved
on their User Account and that their notifications are set to ON.
2. Smart Grid feature is temporarily disabled. The Smart Grid function
can be turned off for the current cycle by pressing the CONNECT
button briefly (WiFi icon will also be off). Press CONNECT button again
to reactivate Smart Grid features.
3. The WiFi has been turned off. This occurs when the CONNECT
button is pressed and held for more than 7 seconds, but less than 15
seconds. To turn the WiFi back on, press the CONNECT button once
and the appliance will reconnect to the router.
4. The Appliance has been disconnected. This occurs when the
CONNECT button is pressed and held for more than 15-20 seconds.
The appliance must be re-connected to the wireless router or access
point.
5. The appliance is not receiving a signal from the wireless router. Press
the CONNECT button; if an error tone sounds, the router may not be
on or connected to the Internet.
Is the appliance running the latest version of the Whirlpool™ app?
NO EMAIL / TEXT NOTIFICATION
Complaint / Issue
Unable to use Smart features or receive email or
text notifications.
Out-dated version of Whirlpool™ app
4-6 n Connected Smart Appliances - Gen III
Cause / Check
1. The consumer must have the correct e-mail and mobile number saved
on their User Account and that their notifications are set to ON.
2. Smart Grid feature is temporarily disabled. The Smart Grid function
can be turned off for the current cycle by pressing the CONNECT
button briefly (WiFi icon will also be off). Press CONNECT button again
to reactivate Smart Grid features.
3. The WiFi has been turned off. This occurs when the CONNECT
button is pressed and held for more than 7 seconds, but less than 15
seconds. To turn the WiFi back on, press the CONNECT button once
and the appliance will reconnect to the router.
4. The Appliance has been disconnected. This occurs when the
CONNECT button is pressed and held for more than 15-20 seconds.
The appliance must be re-connected to the wireless router or access
point.
5. The appliance is not receiving a signal from the wireless router. Press
the CONNECT button; if an error tone sounds, the router may not be
on or connected to the Internet.
Is the appliance running the latest version of the Whirlpool™ app?
DIAGNOSTICS & TROUBLESHOOTING
Control Panel/Connectivity Status
B

A

C
A: Connect Button
B: Smart Grid Indicators
C: WiFi Indicator
Figure 1 - Connection Status (dryer example)
Checking Connection Status
If the appliance is operating properly, the connection status can be determined from the indicator lights on the control panel.
Connection Status
Control Panel Indicator Lights
Appliance is connected to home router and Whirlpool
Integrated Service Environment (WISE).
• WiFi indicator is ON
• (Smart Grid icon is either ON or OFF - it is not blinking)
Appliance is connected to Home Router, but is not connected
to WISE.
• WiFi indicator is ON
• Blue Smart Grid icon is blinking (1 Hz)
Appliance is attempting to connect to home router
• WiFi indicator is blinking (1 Hz)
Appliance is not connected
• WiFi indicator is OFF
• Smart Grid indicators are both OFF
See the “Control Panel Indicator Lights for Connected Appliance” table for a summary explanation of connectivity indicator
light behaviors.
Connected Smart Appliances - Gen III n 4-7
DIAGNOSTICS & TROUBLESHOOTING
Buttons & Indicators
1. Connectivity Buttons and Indicators 2. Connectivity Status Indicators
Remote Start ( )
Connect Button
Touch CONNECT during the initial connection of the appliance
to your home WiFi network. The WiFi status indicator will
be lit when the appliance is connected to the network. See
Section 2: “Connectivity” for details. If the appliance is in a
Smart Delay, touch CONNECT to override the delay and begin a
cycle immediately.
Indicates Remote Start status:
BLINKING - standby
ON - activated
WiFi (
)
Indicates WiFi connection status to the home router.
(See “Checking Connection Status” below.)
Download & Go Option
(not available on all products)
Set a Specialty Cycle or My Cycle in the Whirlpool™ app and
download it to the appliance. The light above Download
& Go™ will illuminate, indicating that the cycle has been
received. Touch DOWNLOAD & GO to select the cycle for
use, and touch and hold START/PAUSE to begin the cycle.
The appliance will keep the downloaded Specialty Cycle/
My Cycle in memory, ready to use again, until a new cycle
is downloaded from the app. See “Using Your Appliance —
Smart Operation” in the Use and Care Guide for details.
REMOTE START
Touch and hold DOWNLOAD & GO for about 3 seconds
to set the appliance for Remote Start. The Remote Start
status indicator will begin blinking, as well as the
indicator above the Start/ Pause button. When ready,
touch and hold the START/PAUSE button. The indicator
above Start/Pause will go out, and the Remote Start
indicator will be solidly lit. When the appliance is remotely
started from the Whirlpool™ app, the light above Start/
Pause will come on, while the Remote Start indicator
remains lit.
NOTE: Any interaction with the appliance once a Remote
Start has been set (for example, opening the door to
add an additional item, or touching a button) will cause
the Remote Start to cancel and the Remote Start status
indicator will go out. Follow the steps again to put the
appliance back into Remote Start mode.
Smart Delay ( )
Indicates a Smart Grid event (peak energy demand). Cycle is
delayed unless over-ridden.
3. Smart Grid Status Indicators ( )
Blue
The BLUE indicator will be lit during times of OFF-PEAK energy
demand. Dry cycles will begin without delay upon touch and
hold of the START/PAUSE button.
Amber
The AMBER indicator will be lit during times of PEAK energy
demand. The appliance will go into Smart Delay mode upon
touch and hold of the START/PAUSE button, and the Smart
Delay indicator will illuminate. When energy demand returns
to OFF-PEAK levels, the AMBER indicator and Smart Delay
indicator will go out, the BLUE indicator will illuminate, and the
dry cycle will begin.
If connection to the Whirlpool™ app is unavailable, the Smart
Grid status indicators will be OFF. Touching CONNECT will
cause the AMBER indicator light to blink for 2 seconds and
then stay OFF.
(AMBER) (BLUE)

3

2
1
Figure 2 - Buttons & Indicators
4-8 n Connected Smart Appliances - Gen III
DIAGNOSTICS & TROUBLESHOOTING
Buttons & Indicators
Control Panel Indicator Lights for Connected Appliance
Refer to Figure 2 on previous page for location of lights/icons
LED Icon
LED Status:
Indicates That:
WiFi Connect
Off
• Connection not made to home router or access point (AP).
This will occur when appliance is not connected and not
commanded to be connected, as well as when WiFi has
been turned off.
or
• Appliance is in standby mode.
WiFi Connect
On
• Connection made to home router or access point (AP).
WiFi Connect
Blinking
(1 Hz)
Blue Smart Grid
&
Amber Smart Grid
Off
• Smart Grid feature is off
or
• WiFi is turned off or not connected (“WiFi icon” will also
be off)
or
• Connecting to home router if “WiFi icon” is blinking.
or
• Appliance is in standby mode.
Blue Smart Grid
On
• Smart Grid feature is on and power grid is normal (OFFPEAK energy demand).
or
• Smart Grid feature is on and power grid event is at
PEAK energy demand (mode 1 or mode 2) and has been
overridden.
Amber Smart Grid
On
• Smart Grid feature is on and power grid event is active
PEAK energy demand (mode 1 or mode 2). Appliance
operation will be altered or delayed from starting to save
energy for the power grid event duration.
Blue Smart Grid
Blinking
(1 Hz)
• Connection to home router or access point (AP) has been
made, but connection to backend Whirlpool Integrated
Service Environment (WISE) has not been made or has
been disrupted.
Smart Delay
Off
• Delay Start not on.
Smart Delay
On
• Smart Delay has been turned on by a mobile APP.
Countdown to start of cycle is also displayed. The Remote
Start icon will also be on.
or
• Smart Grid (mode 1 or mode 2) event has occurred.
Countdown to the end of the Smart Grid event is also
displayed. The amber Smart Grid icon will also be on.
Smart Delay
Momentary
Blinking
• Pressing START button and trying to start a cycle when
Smart Grid (mode 1 or mode 2) event is occurring will
cause Smart Delay icon to blink momentarily, then remain
on.
Remote Start
Off
• Remote control functionality is off.
Remote Start
On
• Remote control functionality is on.
All
Off
• When SW firmware is being updated remotely, the
appliance will not be operational. This includes no LEDs lit
or response from button commands.
• Connecting to home router or access point (AP).
Connected Smart Appliances - Gen III n 4-9
DIAGNOSTICS & TROUBLESHOOTING
Troubleshooting
Troubleshooting Connection Status
B
A
C
A: Connect Button
B: Smart Grid Indicators
C: WiFi Indicator
Figure 3 - Example Smart User Interface
If Appliance Is Not Connected (WiFi Icon is OFF)
1. Press POWER button to ensure the appliance is not in
standby mode. All indicator lights are off when in standby,
so make sure they are on by pressing the POWER button.
'HF(67_5(/($6('
If WiFi icon is still off, go to step 2.
2. Potential reasons for not being connected:
¾¾ Appliance has never been connected to the home
router. (Refer to Section 2: “Connectivity” in this job
aid.)
¾¾ The WiFi connection has been turned off. This is done
by pressing the CONNECT button continuously for over
7 seconds, but for less than 15 seconds. (See section
“Turning WiFi Back On” below.)
¾¾ The appliance has been disconnected. This is done by
pressing the CONNECT button continuously for greater
than 15 seconds. The effect is the same as if the
appliance has never been connected.
¾¾ Signal strength problem (location of router relative
to appliance or excessive interference noise).
NOTE: Use the WiFi Settings on your mobile device to
check signal strength of router. If signal strength is very
low, the customer has 3 choices: move router closer to
appliance; move appliance closer to router; or add a
wireless extender.
¾¾ Problem with the router.
¾¾ Problem with the appliance.
Turning WiFi Back On
(Refer to Figure 3 above.)
If the appliance has already been connected and the WiFi
icon (C) and Smart Grid indicators (B) are off, WiFi might have
been turned off (holding the CONNECT button between 7 and
15 seconds will disable the appliance’s WiFi connectivity). To
turn the WiFi back on, press the POWER button to turn on the
appliance, then press the CONNECT button (A). The WiFi icon
(C) on the appliance control panel will blink once every second
while the appliance reconnects to the router. This can take up
to 2 minutes. If the connection is successful, the WiFi icon (C)
will come on and remain lit. If the appliance and the router fail
to connect after 2 minutes elapses, the WiFi icon (C) will blink
rapidly (at 3 Hz) and then turn off.
4-10 n Connected Smart Appliances - Gen III
If Appliance is Connected to Home Router
(WiFi Icon Is On), but Mobile App or Smart Grid
Functions Do Not Work
1. Determine if the appliance is connected to the Whirlpool
Integrated Service Environment (WISE). This is the
external network connection that is made via the Internet.
This connection has to be made in order for the Mobile
App and Smart Grid functions to work.
¾¾ Is either Smart Grid icon on continuously? If yes, the
appliance is connected to WISE.
¾¾ If they are off, press the CONNECT button to turn the
Smart Grid feature on.
¾¾ If the blue Smart Grid icon is blinking, the appliance is
not connected to the WISE network. The appliance is
behaving properly.
¾¾ Has the consumer’s mobile app ever worked? If not,
the product registration and claiming steps have
not been completed properly. Refer to Section 2:
“Connectivity” of this job aid.
¾¾ Can the consumer access the Internet on their home
computer(s)?
• If no, have the consumer contact their Internet
service provider.
• If yes, have the consumer go through the
registration and claiming process again, as described
in Section 2: “Connectivity.”
Troubleshooting Failure of Appliance to Connect to
Router
1. Unplug the appliance or disconnect power. Wait 60
seconds, then return power to the appliance. Repeat the
connectivity process. If unsuccessful, go to step 2.
2. During the connectivity process, does the WiFi Module
LED blink? (Refer to WiFi Module Diagnostics on page 4-15
& 16..
¾¾ If yes, the problem resides with the home network.
¾¾ If no, the problem resides with the appliance. (Refer
to “Troubleshooting the Smart Appliance–Not Able to
Make Connection to Home Router.”)
DIAGNOSTICS & TROUBLESHOOTING
Troubleshooting
Troubleshooting Connection to Router or Access Point
Troubleshooting the Smart Appliance –
Not Able to Make Connection to Home Router
1. If the WiFi icon does not light at all after pressing the
CONNECT button, verify that the appliance has power. Be
sure the appliance has been turned ON by pressing the
POWER button before pressing the CONNECT button to
initiate connection.
¾¾ If, after pressing the CONNECT button, the WiFi icon
does not light up or starts to blink, go to step 2.
¾¾ If it does come on or starts to blink, the appliance is
operating properly and the problem is with the home
network.
2. Unplug the appliance or disconnect power. Wait 60
seconds, then return power to the appliance. Repeat the
connection process. If unsuccessful, go to step 3.
3. Does the appliance operate correctly except for not being
able to connect? The connected appliance is designed so
that it will be completely functional when not connected.
If there are other problems with the appliance, fix those
first before going to step 4.
4. Test that WiFi Module and User Interface (UI) are able to
communicate. Upon power up, all the control boards send
their software version numbers to the UI via the internal
communication bus (WIDE/WIN). Checking the Software
Version numbers via the Service Diagnostic Mode is a way
to check if this communication is occurring. The following
instructions will determine if the UI and WiFi module are
communicating:
¾¾ Enter Service Diagnostic Mode (refer to tech sheet).
¾¾ Enter the Software Version Display (refer to tech sheet).
• If the UI displays a software version number for all of
the software versions, the UI is communicating with
all of the control modules.
• The WiFi module software version number uses
“n” label. If “n--” appears (two dashes instead
of a number), the UI and WiFi module are not
communicating.
If all of the software version codes are “--”, the issue
is with the UI or wire harness connection to the UI. If
this occurs, error code F6E2 should also appear.
If only the WiFi module is showing the “--” software
version, the issue is either the harness or the WiFi
module.
5. Inspect the WiFi module and wiring: (see Figure 4)
¾¾ Unplug appliance or disconnect power.
¾¾ Remove console or control to expose the WiFi module
and wiring.
WiFi Module
WiFi Module
Connector
WiFi Status
LED Window
Figure 4
¾¾ Verify that the connector is inserted all the way into
the WiFi module.
¾¾ Plug in appliance or reconnect power and allow a
minute for the appliance to initialize.
¾¾ Is the WiFi module status LED on or flashing?
• If the light is green, the WiFi module has made
connection to the home network or is trying to
connect (see “Status Light for WiFi Module” table,
page 4-15). This means the WiFi module is working
properly.
• If the light is off or blinking an amber color, press the
CONNECT button to start the connectivity process.
If the status LED is still off, check the wiring
again before replacing the WiFi module. Follow
“Replacement Procedure – WiFi Module,” page 4-13.
• If WiFi module is working, green LED on or flashing,
but WiFi Connect icon on console does not come
on, inspect wiring before replacing the UI. Follow
“Replacement Procedure – HMI (User Interface),”
page 4-13. IMPORTANT: Do not replace both the
WiFi Module and HMI (User Interface) at the same
time if not necessary. Otherwise, the consumer will
be required to contact Whirlpool, as directed in the
WiFi Module Service Instructions (included with WiFi
Module Service part).
Connected Smart Appliances - Gen III n 4-11
DIAGNOSTICS & TROUBLESHOOTING
Troubleshooting
Troubleshooting Home Network Connectivity
Troubleshooting Home Network Connectivity –
Not Able to Connect to Home Router
IMPORTANT: The In-Home Service Professional is only
responsible for diagnosing and repairing the Connected
Appliance and all parts and software within that
appliance. The In-Home Service Professional must NOT
attempt to service or repair the customer’s Home Area
Network; including but not limited to the customer’s
wireless router, access point, modem, computers,
tablets, or any other mobile devices.
All questions concerning connecting the appliance to
the customer’s Home Area Network, the Whirlpool App,
and the Customer’s Account should be directed to the
Whirlpool Help Line at: 1 (866) 333-4591
NOTE: To use Smart Appliance features on a Smart Appliance,
the consumer must have a working Internet connection. If
not, the appliance will still function normally without Internet
access, but will be unable to utilize any Smart features.
NOTE: The following information is provided solely for the
purpose of understanding how the Home Area Network
operates.
1. Does the consumer have a wireless router? The connected
appliance only works with wireless (802.11b/g/n) routers.
2. Does the consumer have Internet connection? Can
they use other WiFi devices in their home to access the
Internet through their wireless router?
¾¾ If no, refer the consumer to their internet service
provider.
¾¾ If yes, continue to step 3.
3. Is the wireless router and modem are ON.
¾¾ If the equipment is OFF, notify the consumer to turn
ON the equipment in the following order: turn on the
modem and wait 2 minutes, then turn on the router
and wait 2 minutes.
¾¾ If the equipment is ON, continue to step 4.
4. Does the consumer have the correct wireless router? If
using the WPS method, the wireless router must support
the WPS-2 standard. Is WPS enabled on the router?
¾¾ If the consumer’s home wireless router is not equipped
with a WPS button, instruct the consumer to check
the user manual of their router to confirm if it is WPS
capable and that WPS is enabled. If not, alternate
setup instructions are at www.whirlpool.com/connect.
5. If using the WPS method, did the consumer push the WPS
button of the wireless router first; followed by POWER
then CONNECT button on the appliance within 2 minutes?
6. Does the consumer have the wireless router WPA-2
security enabled? When the consumer set up their router,
did they choose a security code? If not, refer them to
their router’s user instructions and have them set up their
security code. NOTE: Whirlpool connected appliances only
support WPA-2 security.
IMPORTANT: Changing the security code on the home
wireless router WILL disable all WiFi enabled devices on
the Home Area Network.
4-12 n Connected Smart Appliances - Gen III
7. Can the consumer take their laptop, tablet, or other
mobile device to where the appliance is to determine that
it can still communicate at this range from their router?
¾¾ Can the laptop, tablet, or other mobile device still
talk to the Internet? Go to a new website to test for
connectivity (not a recent page that may have been
cached on their browser).
¾¾ If laptop, tablet, or other mobile device cannot
communicate at this range, can it communicate moving
closer to the router?
• Is it possible to move the wireless router closer to
the appliance by lengthening the wire between the
router and the cable, satellite, or DSL modem?
• Is it possible to move the appliance closer to the
wireless router?
• If a WiFi extender is needed, it should be positioned
halfway between the Smart Appliance and the
wireless router. NOTE: The WiFi extender should be
of the same manufacturer as the router to ensure
compatibility.
8. Recycle Power: In short, recycling power to the modem,
router, extender (if exists), and computer will solve
Internet connection issues 90% of the time—especially
if they previously worked. To properly recycle power,
1) Power down the computer (completely off—not
standby or hibernate); 2) Turn off the router and if it
exists, the extender; and 3) Turn off the modem.
NOTE: It is best to disconnect the power cable from
the modem and router to ensure the power has been
removed.
IMPORTANT: Always restart the network in this order:
1) Turn on modem; wait 2 minutes. 2) Turn on router; wait
2 minutes. 3) If using a WiFi extender, turn on and wait 2
minutes. 4) Turn on computer.
9. No Power or Lights on Modem or Router
¾¾ Check that modem and/or router is securely plugged
into outlet. Is outlet controlled by light switch?
¾¾ Check if modem and/or router is plugged into power
strip. Verify that power strip is plugged in and switched
ON.
¾¾ Try a different electrical outlet.
¾¾ If the user is still not seeing any lights, have the
customer contact the modem or router manufacturer’s
help desk.
10. Interference from outside the home may be causing the
problem. Wait several minutes and retry. If possible, place
the wireless router closer to the appliance or install a WiFi
range extender.
11. If the customer is unable to connect the appliance to the
their Home Area Network, have them call the Whirlpool
Help Line at: 1 (866) 333-4591
DIAGNOSTICS & TROUBLESHOOTING
Board Replacement Procedures
Replacement Procedure - WiFi Module
The replacement WiFi Module will have a new Smart
Appliance ID (SAID) and MAC. A new label will be included
for the technician to place on the appliance over the existing
label. It will be necessary for the customer to reconnect the
appliance to the home wireless router. Detailed instructions
will also be included with the replacement part.
Re-connection Process
1. Power up the appliance.
2. Customer must reconnect the appliance to their home
wireless router using the Whirlpool™ app or WPS method.
3. If not already done, the customer must re-register the
appliance to their account by entering the new Smart
Appliance ID (SAID) number.
4. A new appliance will appear in the user’s account that will
look just like the original appliance; same model number
and serial number.
• Customer will have to create notification settings for
the new appliance.
• Customer will have to create energy profile for the new
appliance (when profile is at appliance level).
• Time series data, such as energy consumption per
cycle, will be lost.
• Data that persists in the appliance, such as odometer,
will be updated in the new appliance data model as it
changes.
• The ‘in-service’ date will be captured when the new
appliance (SAID) is claimed.
5. The user account will show a duplicate appliance. One
will show “IDLE” and the other will show “OFF LINE.” The
customer can delete the “OFF-LINE” appliance if they no
longer want to view its historical information.
Replacement Procedure - HMI (User Interface)
The replacement HMI (User Interface) will not have Model
Number & Serial Number, but will have category type.
Re-connection Process
1. Power up the appliance.
2. The WiFi Module will re-register with WISE (Whirlpool
Integrated Service Environment).
3. WISE will detect that the Model and Serial number are
blank and will not over-write the existing Model number
and Serial number, it will assume it is the same appliance.
4. When the user logs into their account, the original
appliance will appear.
5. Since the HMI is new, the information in the data model
will not be in synch with the appliance.
• As the appliance is used, the data model will be
updated and synchronized with the appliance.
• Some data will be lost, such as odometer, since the
new appliance UI does not have historical information.
• The ‘in-service’ date is not changed.
Replacement Procedure - WiFi Module “and” User
Interface (HMI)
The replacement WiFi Module will have a new Smart
Appliance ID (SAID) and MAC. A new label will be included
for the technician to place on the appliance over the existing
label. It will be necessary for the customer to reconnect the
appliance to the home wireless router. Detailed instructions
will also be included with the replacement part.
The replacement HMI (User Interface) will not have Model
Number and Serial Number, but will have category type.
IMPORTANT: If it is essential to replace both the HMI and WiFi
module at the same time, it will be necessary for the customer
to contact Whirlpool as directed in the WiFi Module Service
Instructions (included with WiFi Module Service part) in order
to register (claim) the appliance in the user account.
Re-connection Process
1. Power up the appliance.
2. Customer must reconnect the appliance to their home
wireless router using the Whirlpool™ app or WPS method.
3. Customer will need to contact Whirlpool (per the
instructions left by the technician) and provide Help Line
support with appliance model and serial numbers, Smart
Appliance ID (SAID) and MAC numbers.
4. After the Help Line updates the databases, the new
appliance will be available in the user’s account.
• Customer may have to recycle power to the appliance
(unplug machine for 60 seconds) to register appliance
in user account.
• Customer will have to create notification setting for the
new appliance.
• Customer will have to create energy profile for the new
appliance (when profile is at appliance level).
• All appliance data will be lost.
• The ‘in-service’ date will be captured when the new
appliance (SAID) is claimed.
5. The user account will show a duplicate appliance. One
will show “IDLE” and the other will show “OFF LINE.” The
customer can delete the “OFF-LINE” appliance if they no
longer want to view its historical information.
Wireless Router is Replaced (replaced by consumer)
New Wireless Router should have WPS technology and WPA-2
security enabled. The customer may need to access the router
software to turn on these features.
Re-connection Process (performed by customer)
1. Disconnect (de-provision) each Smart Appliance by
pressing the “Connect” button on the console continuously
for greater than 15 seconds or until you hear the appliance
play a tune 4 times.
2. Customer must reconnect each appliance to the new
Wireless Router using the Whirlpool™ app or WPS method
outlined in Section 2: “Connectivity”.
3. WiFi Module of each appliance re-registers with WISE
(Whirlpool Integrated Service Environment).
4. Appliance will appear in user’s account as normal.
Connected Smart Appliances - Gen III n 4-13
DIAGNOSTICS & TROUBLESHOOTING
Diagnostics
WARNING
DANGER
Electrical Shock Hazard
Only authorized technicians should perform
diagnostic voltage measurements.
After performing voltage measurements,
disconnect power before servicing.
Failure to follow these instructions can result in
death or electrical shock.
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
Voltage Measurement Safety Information
When performing live voltage measurements, you must do the following:
„„ Verify the controls are in the off position so that the appliance does not start when energized.
„„ Allow enough space to perform the voltage measurements without obstructions.
„„ Keep other people a safe distance away from the appliance to prevent potential injury.
„„ Always use the proper testing equipment.
„„ After voltage measurements, always disconnect power before servicing.
Troubleshooting the WiFi Module
Troubleshooting WiFi Module
Perform this procedure if the appliance is not connecting to
the home area network.
1. Check Connectivity—Ask the customer to perform the
steps to connect the appliance to the wireless router of
their Home Area Network (HAN).
2. After the connectivity process, does the appliance connect
to the wireless router? (WiFi icon
is on steady.)
¾¾ If yes, the WiFi Module is good.
¾¾ No, proceed to step 3.
3. Unplug appliance or disconnect power.
4. Access the WiFi Module. NOTE: Location may vary
depending on product.
5. Check Connections—Confirm that all connections to the
WiFi Module are securely installed, including WIDE/WIN,
and if applicable, the Front & Rear Antennas. Refer to
Figures 6 and 7 (page 4-16) to reference connections.
6. Check DC Voltage—Set a voltmeter to DC and connect the
red lead to J4-1 and the black lead to J4-6.
7. Plug in appliance or reconnect power. Verify that 5 VDC*
is present across connector J4, pins 1 and 6.
¾¾ If 5 VDC*is present, proceed to step 8.
¾¾ If 5 VDC* is not present, check the continuity of the
harness between the WiFi Module and Control. If
harness checks good, verify 5 VDC* at the Control
board. Repair or replace as needed.
4-14 n Connected Smart Appliances - Gen III
*NOTE: Voltage can be higher depending on system and
WiFi module. Check appliance tech sheet.
8. Check WiFi Status LED—Locate the WiFi Status
LED window as shown in Figure 5. Repeat the WiFi
connectivity process as stated in Step 1. During the
connectivity process, does the WiFi Status LED blink fast?
LED Status
Window
Figure 5 - WiFi Status LED Window
¾¾ If yes, the WiFi processor module is good. (Refer to LED
chart on following page.)
¾¾ If no, replace the WiFi module. IMPORTANT: See
“Board Replacement Procedures” on page 4-13 for
instructions on replacing the WiFi Module.
DIAGNOSTICS & TROUBLESHOOTING
Diagnostics
WiFi Module Status LED Chart
LED Status:
Indicates That:
Green & Amber - Off
• WiFi module is not connected. This is the state of the
LED after disconnecting or if connectivity has not been
initiated.
or
• WiFi feature has been turned off.
or
• Deep-sleep mode, wake on wide/pin mode.
or
• WiFi module is un-powered or has malfunctioned.
Green – On Continuously
• WiFi module is connected to home router/access point
and WISE – appliance connectivity features are fully
functional.
Green - Fast Blinking
(10 Hz; 50 ms on, 50 ms off)
• WiFi module is trying to connect to home router/access
point. This can occur during initial connectivity or any time
that connection is lost to the router/access point.
Green – Slow Blinking
(0.5 Hz; 1 s on, 1 s off)
• WiFi module is connected to home router/access point,
but connection to WISE has not been made or has been
disrupted.
Green - ON, Amber- Fast Blinking
(5 Hz; 100 ms on, 100 ms off)
• Remote firmware update is occurring. Appliance will not
be operational during this activity.
Amber – Extra Slow Blinking
(0.1 Hz; 100 ms on, 4 s off)
Green - Current State of Connection
Amber – Slow Blinking
(50 ms on, 80 ms off)
• WiFi module is in low power mode.
• WiFi module is in low power mode (connected-standby).
Connected Smart Appliances - Gen III n 4-15
DIAGNOSTICS & TROUBLESHOOTING
Diagnostics
WiFi Processor Board
J2 - Rear Antenna
TOP VIEW
J1 - Front Antenna
J4 - WIDE/WIN
SIDE VIEW
END VIEW
Figure 6 - WiFi Processor Board Layout
WIFI PROCESSOR MODULE
Y
R
J4-6 GND
REAR ANTENNA
BK
J4-2 DATA
FRONT ANTENNA
J4-1 5V
J1
WIDE/WIN
Figure 7 - WiFi Strip Circuit
4-16 n Connected Smart Appliances - Gen III
J2
DIAGNOSTICS & TROUBLESHOOTING
Diagnostics
Troubleshooting the Power Management Board
DANGER
Electrical Shock Hazard
Only authorized technicians should perform
diagnostic voltage measurements.
After performing voltage measurements,
disconnect power before servicing.
Failure to follow these instructions can result in
death or electrical shock.
Troubleshooting Power Management (PM) Board
Perform this procedure if when using the Whirlpool™ app, the
customer is unable to see live power measurements from the
appliance during operation.
1. Unplug appliance or disconnect power before servicing.
2. Access the Power Management (PM) board.
NOTE: Location may vary depending on product.
3. Check Connections—Confirm that all connections to
the Power Management board are securely installed,
including WIDE/WIN, Current Transformer(s), and AC
Sense (L1, L2 (if exist), and N). Refer to Figures 9 and 10
on the following page to reference connections.
4. Check Current Transformer (CT1)—Remove connector J4
from the Power Measurement board. With an ohmmeter,
verify resistance of the current transformer across the J4
pins 1 & 2. Resistance should be 135 ohms ±5%.
¾¾ If values are correct, proceed to step 5 if appliance uses
L2; if not, reconnect J4 and proceed to step 6.
¾¾ If values are open or out of range, replace Current
Transformer CT1 or internal harness depending on
appliance.
NOTE: Perform the following step if the appliance uses L2.
5. Check Current Transformer (CT2)—If not already, remove
connector J4 from the Power Measurement board. With
an ohmmeter, verify resistance of the current transformer
across the J4 pins 3 & 4. Resistance should be 135 ohms
±5%.
¾¾ If values are correct, reconnect J4 and proceed to step 6.
¾¾ If values are open or out of range, replace Current
Transformer CT2 or internal harness depending on
appliance.
6. Check DC Voltage—Set a voltmeter to DC and connect
the red lead to J2-1 and the black lead to J2-3. Some
appliances may use J2 for WIDE/WIN or J3 (both
connectors are interchangeable).
7. Plug in appliance or reconnect power. Verify that 5 VDC is
present across pins 1 and 3 of either J2 or J3.
¾¾ If 5 VDC is present, proceed to step 8.
¾¾ If 5 VDC is not present, check the continuity of the
harness between the PM board and Control. If harness
checks good, verify 5 VDC at the Control board. Repair
or replace as needed.
8. Check AC Sense Voltage—Unplug appliance or disconnect
power. Set voltmeter to AC and connect the black lead to
J1-2 (Neutral) and the red lead to J1-1 (L1).
9. Plug in appliance or reconnect power. Verify that 120 VAC
is present across pins J1-1 and J1-2.
¾¾ If 120 VAC is present, proceed to step 10 if appliance
uses L2; if not, proceed to step 12.
¾¾ If 120 VAC is not present, check the continuity of the
harness between the PM board and terminal block or
plug.
NOTE: Perform the following 2 steps if the appliance uses L2.
10. Unplug appliance or disconnect power. Set voltmeter to
AC and connect the black lead to J1-2 (Neutral) and the
red lead to J1-3 (L2).
11. Plug in appliance or reconnect power. Verify that 120 VAC
is present across pins J1-1 and J1-3.
¾¾ If 120 VAC is present, proceed to step 12.
¾¾ If 120 VAC is not present, check the continuity of the
harness between the PM board and terminal block or
plug.
12. If the none of the preceding steps resolved the issue,
replace the Power Management board and retest using
the consumer app during appliance operation.
13. Unplug appliance or disconnect power.
14. Reassemble all parts and panels.
Current Transformer (CT)
Reference power line
Black face
of current
transformer
towards power
source
Direction of
primary current flow
BLACK
WIRE
(CT-)
WHITE
WIRE
(CT+)
Figure 8 - Current Transformer
Connected Smart Appliances - Gen III n 4-17
DIAGNOSTICS & TROUBLESHOOTING
Diagnostics
Power Management Board
J1 - Power
Measurement
(L1, L2, & N)
J2 - WIDE/WIN
NOTE: J2 and
J3 (WIDE/WIN)
can be used
interchangeably.
J3- WIDE/WIN
J4 - Current
Measurement
(Current Transformers)
Figure 9- Power Management Board Layout
POWER MANAGEMENT BOARD
L1
J4-1 CT1+
CT2+
J4-3
W
BK
J4-2 CT1–
CT2–
J4-4
BK
BK
J1-1
L2
J1-3
R
NEU
J1-2
W
BK
J3-2 DATA
Y
J3-1 5V
R
J2-3 GND
BK
Y
R
J2-2 DATA
L1
CT2
J3-3 GND
W
J2-1 5V
CT1
L2
WIDE/WIN
Figure 10 - Power Management Strip Circuit
4-18 n Connected Smart Appliances - Gen III
N
SMART WASHER
Section 5:
Smart Washer
This section provides product specific information, features,
component locations, and wiring diagram for the Smart
Washer “Connected Appliance.”
„„ Model Number
„„ Location of SAID, Model, & Serial Number Labels
„„ Smart Washer Component Locations
„„ WiFi Processor Module
„„ WiFi Status LED
„„ Power Management Board
„„ Smart Washer User Interface (HMI)
„„ Current Transformer
„„ Smart Washer Component Tests
„„ Smart Washer Wiring Diagram
„„ Smart Washer Features
„„ Notes
Connected Smart Appliances - Gen III n 5-1
SMART WASHER
SAID, Model and Serial Numbers
Model Number
Location of SAID, Model, and Serial
Number Labels for Smart Washer
Smart Washer Model Number
WTW8700E*
* Represents color & engineering revision
The Smart Washer SAID, Model, and Serial Numbers are
located under the lid as shown in Figure 1.
The only difference between the original model and the Smart
Appliance model are the Smart Appliance components; HMI
(Human Machine Interface, WiFi Board, Power Management
Board, and Current Transformer.
If the Smart Washer is hooked up without Internet service, it
will function similar to a non-Smart Appliance clothes washer.
Figure 1 - Location of SAID, Model, and Serial Number Labels
Smart Washer Component Locations
WiFi Processor
Module
Power Management
Board
Console
J2
J3
J1
J4
J3
Human Machine
Interface (HMI)
F
Appliance Control
Unit (ACU)
Current Transformer
J18
J6
J1
J12
J5
Figure 2 - Smart Washer Parts Location
5-2 n Connected Smart Appliances - Gen III
SMART WASHER
Smart Washer Components
WiFi Processor Module
Power Management Board
The WiFi Module is a common cross-category design that
provides the interface between the Smart Appliance and
the Internet via the Home Area Network (HAN). In the Smart
Washer, the WiFi Module is located under the console to the
left of the User Interface (HMI) as viewed from the front (see
Figure 3).
The Power Management Board is a common cross-category
design that performs actual power measurement; calculating
both real power (kW) as well as real power/time (kW h). In the
Smart Washer, the Power Management Board is located under
the console behind the User Interface (HMI) as viewed from
the front (see Figure 3).
WiFi Module
Power
Management
Figure 3 - WiFi & Current Transformer Location
WiFi Status LED
The WiFi Processor Module board has a green and amber LED
to indicate WiFi status. The window is located on the side of
the WiFi Module techframe as shown in Figure 4.
NOTE: Refer to the Diagnostic Section for troubleshooting the
WiFi Status LEDs.
LED Status
Window
Figure 4 - WiFi Status LED Window
Connected Smart Appliances - Gen III n 5-3
SMART WASHER
Smart Washer Components (continued)
Smart Washer User Interface (aka HMI)
The CONNECT button (A) is used during the initial connection of the Smart Washer to the home area network (HAN). The Smart
Grid Indicators (B) indicate the grid energy demand. The blue indicator will be lit during times of OFF-PEAK energy and the
amber indicator will be lit during times of PEAK energy demand. The Connectivity Status Indicators (C) provide status of Remote
Start, WiFi, and Smart Delay. The WiFi indicator will be lit when washer is connected to home area network.
B
C
A
Figure 5 - Smart Washer User Interface
A.Connect Button
•
•
Connect appliance to HAN
Override Smart Delay
B. Smart Grid Status Indicators
•
•
C. Connectivity Indicators
Amber LED = Peak Energy Demand
Blue LED = Off Peak Energy Demand
•
•
•
Remote Start
WiFi
Smart Delay
NOTE: For complete details, see “Connectivity Buttons and Indicators in Section 4: “Diagnostics and Troubleshooting.”
'HF(67_5(/($6('
Current Transformer
Reference power line
The Current Transformer is a common cross-category design
that acts like an amp probe to measure entire machine current
so that actual power can be calculated. In the Smart Washer,
the current transformer is clamped around the L1 input to the
Appliance Control Unit (ACU). See Figure 6 below.
Black face
of current
transformer
towards power
source
Direction of
primary current flow
BLACK
WIRE
(CT-)
WHITE
WIRE
(CT+)
Current
Transformer
Figure 6 - Current Transformer Location
5-4 n Connected Smart Appliances - Gen III
Figure 7 - Current Transformer
SMART WASHER
Smart Washer Component Tests
Smart Washer Component Tests
Perform the following test procedure to verify software
for the WiFi and Power Management boards. If any of the
components do not generate a software revision number,
check all connections to and from the components. If
connections test good, replace the affected component.
ACTIVATING SERVICE DIAGNOSTIC MODE
1. Be sure the washer is in standby mode (plugged in with all
indicators off).
2. Select any three (3) buttons (except POWER) and follow
the steps below, using the same buttons (remember the
buttons and the order that the buttons were pressed):
Within 8 seconds,
• Press and Release the 1st selected button,
• Press and Release the 2nd selected button,
• Press and Release the 3rd selected button;
• Repeat this 3 button sequence 2 more times.
3. If this test mode has been entered successfully, all
indicators on the console will be illuminated for 5 seconds
with “888” showing in the three-digit display and a tone
will sound. If there are no saved fault codes, all indicators
on the console will momentarily turn off, and then only
the seven segment display will come back on and display
“888”. Upon entry to Service Diagnostic mode, all cycles
and options reset to factory default.
NOTE: The Service Diagnostic mode will time out after
5–10 minutes of user inactivity, or shut down if AC power is
removed from the washer.
EXITING SERVICE DIAGNOSTIC MODE
Use either of the two methods below to exit diagnostic mode.
• Press and hold the 1st button used to activate the
Service Diagnostic mode for 5 seconds.
• Press the POWER button once or twice, depending on
diagnostic procedure.
SOFTWARE VERSION DISPLAY
NOTE: The Software Version Display mode will time out after
5–10 minutes of user inactivity and return to standby mode.
Entry Procedure
To enter Software Version Display, press and hold the 2nd
button used to activate the Service Diagnostic mode for 5
seconds. Upon entry, all LEDs on the console will turn off,
then the display will automatically cycle through the following
information:
• UI software revision code (U major revision number, U
minor revision number, U test revision number)
• UI cycle GEE software revision code (y major revision
number, y minor revision number, y test revision
number)
• UI HW GEE file software revision code (H major revision
number, H minor revision number, H test revision
number)
• UI touch control software revision code (t major
revision number, t minor revision number, t test
revision number)
• UI touch EEPROM revision code (o major revision
number, o minor revision number, o test revision
number)
• UI audio software revision code (A major revision
number, A minor revision number, A test revision
number)
• ACU software revision code (C major revision number,
C minor revision number, C test revision number)
• ACU GEE file revision code (h major revision number, h
minor revision number, h test revision number)
• Cycle design revision code (d major revision number, d
minor revision number, d test revision number)
• WiFi software file revision code (n major revision
number, n minor revision number, n test revision
number)
• Power measurement module (PMM) software file
revision code (p major revision number, p minor
revision number, p test revision number)
Exit Procedure
Pressing the POWER button will exit Software Version Display
and return washer to standby mode.
Connected Smart Appliances - Gen III n 5-5
IMPORTANT: Electrostatic discharge may cause damage to machine control electronics. See page 1 for
ESD information.
SMART
WASHER shows lock switch open.
NOTE: Schematic
Smart Washer Wiring Diagram
Smart Washer Components
are circled or shaded.
120 VAC PUMPS
& SHIFTER
NOT ON ALL MODELS
SHIFTER
COIL
G
FULL WAVE
BRIDGE
RECTIFIER
N
1
G/Y
A
W
BU
4
3
3
1
BR
R
BK GY
4
3
1
6
VS2
5
HEATER
ELEMENT
1
HF RETURN
BK
7
2
VS1
G
MOTOR
PLATE
B
W
OR
G
GROUND CIRCUIT
A
LBU
3
BK
W
B
W
NOT ON ALL MODELS
VS3
C7
L1
DRAIN
PUMP
NEU
120 VAC
POWER
CORD
3 PHASE
BPM MOTOR
RECIRC. DRAIN
PUMP PUMP
RECIRC.
BK
SHIFTER
W or R
BPM MOTOR
DRIVE
1
2
3
L1
G
N
1
RTN (VSS)
2
VALVE
THERMISTOR
1
2
L1 N
CABINET
BK
BK
T
3
THERMISTOR
W
4
NEUT
5
BLEACH/OXI (NOT ON
ALL MODELS)
WATER INLET VALVE
120 VAC
MAIN HOT
MAIN COLD
6
1
SOFTENER
OR
3
1
V
3
DC LOCK
LOCK SW
7
3
BU
LOCK
6
LID SW
5
G
LID
9
HOME SW
4
BU
HOME
LOCK MOTOR
3
BK
LOCK MOTOR
2
BR
SW OUT
1
W
1
3
R
8
1
R
7
10
11
12
W
or
R
BK
BK
WIDE
RTN (VSS)
1
2
3
W
1
2
SMART UI
3
3 2
Y
Y
BK
BK
SPEAKER
Figure 8 - Smart Washer Wiring Diagram
Figure 8 - Wiring Diagram
5-6 n Connected Smart Appliances - Gen III
R
6
PM
MODULE
R
1 2
1
1 2 3 4
5V
ON BOARD
PRESSURE
TRANSDUCER
PRESSURE
HOSE TO TUB
12 VDC MOTOR
GRAY
JACKET
WI-FI
MODULE
SMART WASHER
Smart Washer Features
Connectivity Features
Specialty Cycles & My Cycle
What it does: Allows the consumer to browse additional wash
WiFi connectivity
allows the Smart—
Washer
to connect to
Washer
Overview
Connectivity
Features
cycles available in the Whirlpool™ app and download a cycle to
the Internet and interact with the Whirlpool™ app from the
theand
washer
with
thethe
Download
& Go™
The
consumer
Wi-Fi
connectivity
allows your
Smartdevice.
WasherThis
to connect
to the Internet
interact
with
Whirlpool™
app option.
from your
smartphone
consumer’s
smartphone
or mobile
connection
create
and save
their you
ownvaluable
customized
or
mobile
connection
up several options
Smart options tocan
you:also
options
intended
to save
time cycles.
and energy.
opens
up device.
several This
Smart
options toopens
the consumer:
intended to save them valuable time and energy.
What it does for the consumer: Takes the guesswork out
of selecting the optimal washer settings for garments and
Quiet Mode
household
items that require specialized care.
What it does: Lets you turn off the tones and beeps coming
from your
washer.
Quiet
Mode
What it
you:
you to
do off
laundry
without
What
it does
does:for
Lets
theAllows
consumer
turn
the tones
and beeps
disturbing
anyone
in the household.
coming
from
theirelse
washer.
What
does for
the consumer: Allows the consumer to do
IssueitAlerts
(Opt-In)
laundry
without
disturbing
anyone
else in the
household.
What it does:
Sends
you a push
notification
if something
has
gone wrong.
Issue
Alerts (Opt-In)
SMART FEATURES
Smart Features
Smart Features help make your everyday more efficient by letting
Smart
Features
allowsmanage,
the consumer
to remotely
monitor,
you
remotely
monitor,
and maintain
your washer.
manage, and maintain their washer. The following is a
Remote
& Pause
summary Start
of these
additional features that are available for the
washer.
What
it does: Allows you to send remote control of your washer
to your smartphone or mobile device via the Whirlpool™ app.
Remote Start & Pause
What it does for you: Lets you manage when to start your wash
Whatand
it does:
the consumer
to send
control
cycle
whenAllows
your laundry
gets done.
Haveremote
freshly washed
of their when
washer
to their
smartphone
or mobile
devicehome
via the
laundry
you’re
ready
for it – not just
when you’re
Whirlpool™
app.
to
wait.
What it does for the consumer: The Whirlpool™ app allows
Cycle
Progress
the consumer
to manage when to start the wash cycle and
What
it
does:
Gives gets
you an
up-to-the-minute look at your wash
when their
laundry
done.
cycle progress and remaining cycle time from anywhere.
CycleitProgress
What
does for you: Relieves you of having to visit the laundry
room
on thethe
status
of your an
wash
cycle.
Whatto
it check
does: Gives
consumer
up-to-the-minute
look
at their wash cycle progress and remaining cycle time from
Clothes
anywhere.Clean Notification (Opt-In)
What it does: Your washer will send you a push notification
What its
it does
forcycle
the consumer:
when
current
is complete.Relieves the consumer of
having to visit the laundry room to check on the status of their
What
it does for you: Alerts you precisely when the wash is
wash cycle.
What it does for you: Gives you a heads-up, and provides
What
it does: Sends the consumer a push notification if
guidance to fix simple issues through videos and step-by-step
something
has gone wrong.
instructions.
What
it
does
for the consumer: Gives the consumer a headsIf the issue is more complex, you can e-mail or call our service
up,
anddirectly
provides
guidance
to fix simple
center
from
the Whirlpool™
app. issues through videos
and step-by-step instructions. If the issue is more complex, the
consumer
e-mail or
call the service center directly from
SMART can
ABOUT
ENERGY
the Whirlpool™ app.
Your Smart Washer can monitor and respond to changing energy
demand levels on the power grid.
Smart Delay
(Opt-In)
Smart
About
Energy
WhatSmart
it does:
When can
energy
demand
high, it gives
you
Your
Washer
monitor
andisrespond
to changing
the option to delay starting a wash cycle until demand levels
energy
demand levels on the power grid.
are lower.
What it does
you: You can feel good about giving a little
Smart
Delayfor(Opt-In)
back to
environment.
Some
consumers
may
even see
What
it the
does:
When energy
demand
is high,
it gives
the a lower
energy
bill.
consumer the option to delay starting a wash cycle until
If you need
to begin
a wash cycle immediately, you can override
demand
levels
are lower.
a Smart Delay. The washer will return to energy monitoring on the
What
it does for the consumer: The consumer can feel good
next cycle.
about
giving a little back to the environment. Some consumers
may
even
see a lower energy bill. If the consumer needs to
GET
STARTED
begin a wash cycle immediately, they can override a Smart
Refer to
thewasher
Quick Connect
packet
that came
with your
Delay.
The
will return
to energy
monitoring
onwasher,
the next
or
see
the
“Connectivity
Setup”
section
on
pages
9
and
10 of this
cycle.
Use & Care Guide and follow the instructions to get connected.
Check the Whirlpool™ app frequently for additional information
and features.
done, so you can get the next load started and move on to
other
things.
Clothes
Clean Notification (Opt-In)
If
you
can’t
unload
washer right
away,
or send
are away
What it does:
The the
consumer’s
washer
will
themfrom
a push
home
when awhen
cycleits
finishes,
canisremotely
activate Load
notification
currentyou
cycle
complete.
Fresh cycles to help your clothes stay fresh until you’re able
What
it does
to
get to
them.for the consumer: Alerts the consumer precisely
when the wash is done, so they can get the next load started
and move on
to other
things.
If the consumer can’t unload
Specialty
Cycles
& My
Cycle
the washer
right
away,
ortoare
away additional
from home
when
a cycle
What
it does:
Allows
you
browse
wash
cycles
finishes, they
remotelyapp
activate
Load Fresh
cyclestotothe
help
available
in thecan
Whirlpool™
and download
a cycle
their clothes
stay
fresh until
they’re
able You
to get
toalso
them.
washer
with the
Download
& Go™
option.
can
create
and save your own customized cycles.
What it does for you: Takes the guesswork out of selecting the
optimal washer settings for garments and household items that
require specialized care.
Connected Smart Appliances - Gen III n 5-7
SMART WASHER
Notes
5-8 n Connected Smart Appliances - Gen III
SMART DRYER
Section 6:
Smart Dryer
This section provides product specific information, features,
component locations, and wiring diagrams for the Smart Dryer
“Connected Appliance.”
„„ Model Number
„„ Location of SAID, Model, & Serial Number Labels
„„ Smart Dryer Component Locations
„„ WiFi Processor Module
„„ WiFi Status LED
„„ Power Management Board
„„ Smart Dryer User Interface (HMI)
„„ Current Transformer(s)
„„ Smart Dryer Component Tests
„„ Smart Dryer Wiring Diagram (Gas)
„„ Smart Dryer Wiring Diagram (Electric)
„„ Smart Dryer Features
Connected Smart Appliances - Gen III n 6-1
SMART DRYER
SAID, Model and Serial Numbers
Model Number
Location of SAID, Model, and Serial
Number Labels for Smart Dryer
Smart Dryer Model Number
WED/GD8700E*
* Represents color & engineering revision
The Smart Dryer SAID, Model, and Serial Numbers are located
behind the door as shown in Figure 1.
The only difference between the original model and the Smart
Appliance model are the Smart Appliance components; HMI
(Human Machine Interface, WiFi Board, Power Management
Board, and Current Transformer.
If the Smart Dryer is hooked up without Internet service, it will
function similar to a non-Smart Appliance clothes dryer.
Figure 1 - Location of SAID, Model, and Serial Number Labels
Smart Dryer Component Locations
Power Management
Board
Console
J1
PM J1
J2
Wi-Fi J4
J4 PM J4
J3
PM J2 or J3
UI Drum
Light
ConsoleMachine
Assembly
Human
Interface (HMI)
UI Power
Appliance Control
Unit (ACU)
P2
P8
P14
P13
P9
Figure 2 - Smart Dryer Parts Location
6-2 n Connected Smart Appliances - Gen III
COMPONENT LOCATIONS (cont.)
Figure 17 - Console assembly.
WiFi Processor
Wi-FiModule
Status LED
SMART DRYER
Smart Dryer Components
WiFi Processor Module
Power Management Board
The WiFi Module is a common cross-category design that
provides the interface between the Smart Appliance and the
Internet via the Home Area Network (HAN). In the Smart Dryer,
the WiFi Module is located under the console to the left of the
User Interface (HMI) as viewed from the front (see Figure 3).
The Power Management Board is a common cross-category
design that performs actual power measurement; calculating
both real power (kW) as well as real power/time (kW h). In the
Smart Dryer, the Power Management Board is located under
the console behind the User Interface (HMI) as viewed from
the front (see Figure 3).
WiFi Module
Power
Management
Figure 3 - WiFi & Current Transformer Location
WiFi Status LED
The WiFi Processor Module board has a green and amber LED
to indicate WiFi status. The window is located on the side of
the WiFi Module techframe as shown in Figure 4.
NOTE: Refer to the Diagnostic Section for troubleshooting the
WiFi Status LEDs.
LED Status
Window
Figure 4 - WiFi Status LED Window
Connected Smart Appliances - Gen III n 6-3
SMART DRYER
Smart Dryer Components (continued)
Smart Dryer User Interface (aka HMI)
The CONNECT button (A) is used during the initial connection of the Smart Dryer to the home area network (HAN). The Smart
Grid Indicators (B) indicate the grid energy demand. The Blue indicator will be lit during times of OFF-PEAK energy and the
amber indicator will be lit during times of PEAK energy demand. The Connectivity Status Indicators (C) provide status of Remote
Start, WiFi, and Smart Delay. The WiFi indicator will be lit when dryer is connected to home area network (HAN).
B
C
A
Figure 5 - Smart Dryer User Interface
A.Connect Button
•
•
Connect appliance to HAN
Override Smart Delay
B. Smart Grid Status Indicators
•
•
C. Connectivity Indicators
Amber LED = Peak Energy Demand
Blue LED = Off Peak Energy Demand
•
•
•
Remote Start
WiFi
Smart Delay
'HF(67_5(/($6('
NOTE: For complete details, see “Connectivity Buttons and Indicators in Section 4: “Diagnostics and Troubleshooting.”
Current Transformer(s)
Reference power line
The Current Transformer is a common cross-category design
that acts like an amp probe to measure entire machine current
so that actual power can be calculated. In the Smart Dryer, the
one (gas dryer) or two (electric dryer) current transformer(s)
are located behind the rear panel next to the AC terminal
block.
Black face
of current
transformer
towards power
source
Direction of
primary current flow
Current
Transformers
BLACK
WIRE
(CT-)
Figure 6 - Current Transformer Location
6-4 n Connected Smart Appliances - Gen III
WHITE
WIRE
(CT+)
Figure 7 - Current Transformer
SMART DRYER
Smart Dryer Component Tests
Smart Dryer Component Tests
Perform the following test procedure to verify software
for the WiFi and Power Management boards. If any of the
components do not generate a software revision number,
check all connections to and from the components. If
connections test good, replace the affected component.
ACTIVATING SERVICE DIAGNOSTIC MODE
1. Be sure the dryer is in standby mode (plugged in with all
indicators off).
2. Select any three (3) buttons (except POWER) and follow
the steps below, using the same buttons (remember the
buttons and the order that the buttons were pressed):
Within 8 seconds,
• Press and Release the 1st selected button,
• Press and Release the 2nd selected button,
• Press and Release the 3rd selected button;
• Repeat this 3 button sequence 2 more times.
3. If this test mode has been entered successfully, all
indicators on the console will be illuminated for 5 seconds
with “888” showing in the three-digit display and a tone
will sound. If there are no saved fault codes, all indicators
on the console will momentarily turn off, and then only
the seven segment display will come back on and display
“888”.
NOTE: The Service Diagnostic mode will time out after
10 minutes of user inactivity, or shut down if AC power is
removed from the dryer.
EXITING SERVICE DIAGNOSTIC MODE
Use either of the two methods below to exit diagnostic mode.
• Press and hold the 1st button used to activate the
Service Diagnostic mode for 5 seconds.
• Press the POWER button once or twice, depending on
diagnostic procedure.
SOFTWARE VERSION DISPLAY
NOTE: The Software Version Display mode will time out after
10 minutes of user inactivity and return to standby mode.
Entry Procedure
To enter Software Version Display, press and hold the 2nd
button used to activate the Service Diagnostic mode for 5
seconds. Upon entry, the display will automatically cycle
through the following information:
• UI software revision code (U: major revision number, U:
minor revision number, U: test revision number)
• UI cycle GEE revision code (y: major revision number, y:
minor revision number, y: test revision number)
• UI HW GEE revision code (H: major revision number, H:
minor revision number, H: test revision number)
• UI touch control software revision code (t: major
revision number, t: minor revision number, t: test
revision number)
• UI touch parameters revision code (o: major revision
number, o: minor revision number, o: test revision
number)
• UI audio software revision code (A: major revision
number, A: minor revision number, A: test revision
number)
• ACU software revision code (C: major revision number,
C: minor revision number, C: test revision number)
• ACU GEE revision code (h: major revision number, h:
minor revision number, h: test revision number)
• WI-FI software file revision code (n: major revision
number, n: minor revision number, n: test revision
number)
• ACU cycle designer revision code (d: major revision
number, d: minor revision number, d: test revision
number)
• Power Measurement Module (PMM) software file
revision code (p: major revision number, p: minor
revision number, p: test revision number)
Exit Procedure
Pressing the POWER button will exit Software Version Display
and return dryer to standby mode.
Connected Smart Appliances - Gen III n 6-5
Figure 15 - Wiring Diagram, Gas
SMART DRYER
Smart Dryer Wiring Diagram (Gas)
IMPORTANT: Electrostatic discharge may cause damage to machine control electronics. See page 1 for ESD information.
Smart Dryer Components are
circled or shaded.
Figure 8 - Smart Dryer Wiring Diagram (Gas)
6-6 n Connected Smart Appliances - Gen III
GAS DRYER WIRING DIAGRAM
SMART DRYER
CURRENT
TRANSFORMER (CT)
Smart Dryer Wiring Diagram (Electric)
IMPORTANT: Electrostatic discharge may cause damage to machine control electronics. See page 1 for ESD information.
Figure 14 - Wiring Diagram, Electric
Smart Dryer Components are
circled or shaded.
Figure 9 - Smart Dryer Wiring Diagram (Electric)
Connected
Smart
Appliances
- Gen III n
ELECTRIC
DRYER
WIRING
DIAGRAM
6-7
SMART DRYER
Smart Dryer Features
Connectivity Features
Specialty Cycles & My Cycle
What it does: Allows the consumer to browse additional dryer
WiFi connectivity
allows the Smart—
DryerConnectivity
to connect to the
Washer
Overview
Features
cycles available in the Whirlpool™ app and download a cycle
Internet and interact with the Whirlpool™ app from the
to and
the dryer
with
the
& Go™
option.
consumer
Wi-Fi
connectivity
allows your
Smartdevice.
WasherThis
to connect
to the Internet
interact
with
theDownload
Whirlpool™
app from
yourThe
smartphone
consumer’s
smartphone
or mobile
connection
create
and save
their you
ownvaluable
customized
or
mobile
connection
up several options
Smart options tocan
you:also
options
intended
to save
time cycles.
and energy.
opens
up device.
several This
Smart
options toopens
the consumer:
intended to save them valuable time and energy.
What it does for the consumer: Takes the guesswork out
of selecting the optimal dryer settings for garments and
Quiet Mode
household
items that require specialized care.
What it does: Lets you turn off the tones and beeps coming
from your
washer.
Quiet
Mode
What it
you:
you to
do off
laundry
without
What
it does
does:for
Lets
theAllows
consumer
turn
the tones
and beeps
disturbing
anyone
in the household.
coming
from
theirelse
dryer.
What
does for
the consumer: Allows the consumer to do
IssueitAlerts
(Opt-In)
laundry
without
disturbing
anyone
else in the
household.
What it does:
Sends
you a push
notification
if something
has
gone wrong.
Issue
Alerts (Opt-In)
Smart Features
What it does for you: Gives you a heads-up, and provides
What
it does: Sends the consumer a push notification if
guidance to fix simple issues through videos and step-by-step
something
has gone wrong.
instructions.
What
it
does
for the consumer: Gives the consumer a headsIf the issue is more complex, you can e-mail or call our service
up,
anddirectly
provides
guidance
to fix simple
center
from
the Whirlpool™
app. issues through videos
and step-by-step instructions. If the issue is more complex, the
consumer
e-mail or
call the service center directly from
SMART can
ABOUT
ENERGY
the Whirlpool™ app.
manage, and maintain their dryer. The following is a summary
Remote
Start & Pause
of these additional
features that are available for the washer.
Smart Delay
(Opt-In)
Smart
About
Energy
SMART FEATURES
Smart Features help make your everyday more efficient by letting
Smart
Features
allowsmanage,
the consumer
to remotely
monitor,
you
remotely
monitor,
and maintain
your washer.
What it does: Allows you to send remote control of your washer
Remote
Start & or
Pause
to
your smartphone
mobile device via the Whirlpool™ app.
What
it
does:
Allows
the
to send
What it does for you: Letsconsumer
you manage
whenremote
to start control
your wash
of their
dryer
toyour
theirlaundry
smartphone
or mobile
devicewashed
via the
cycle
and
when
gets done.
Have freshly
Whirlpool™
laundry
whenapp.
you’re ready for it – not just when you’re home
to
wait.it does for the consumer: Lets the consumer manage
What
when to start their dryer cycle and when the laundry gets
Cycle
Progress
done. Have
freshly dried laundry when they’re ready for it –
What
it
you
an up-to-the-minute
look at your wash
not just does:
when Gives
they’re
home
to wait.
cycle progress and remaining cycle time from anywhere.
CycleitProgress
What
does for you: Relieves you of having to visit the laundry
room
on thethe
status
of your an
wash
cycle.
Whatto
it check
does: Gives
consumer
up-to-the-minute
look
at their dryer cycle progress and remaining cycle time from
Clothes
anywhere.Clean Notification (Opt-In)
What it does: Your washer will send you a push notification
What its
it does
forcycle
the consumer:
when
current
is complete.Relieves the consumer of
having to visit the laundry room to check on the status of their
What
does for you: Alerts you precisely when the wash is
dryer it
cycle.
done, so you can get the next load started and move on to
other
things.
Clothes
Clean Notification (Opt-In)
If
you
can’t
unload
washer right
away,
arethem
away afrom
What it does:
The the
consumer’s
dryer
will or
send
push
home
when awhen
cycleits
finishes,
canisremotely
activate Load
notification
currentyou
cycle
complete.
Fresh cycles to help your clothes stay fresh until you’re able
What
it does
to
get to
them.for the consumer: Alerts the consumer precisely
when the dryer is done, so they can get the next load started
and move on
to other
things.
If the consumer can’t unload
Specialty
Cycles
& My
Cycle
the dryer
rightAllows
away, you
or are
away from
home wash
whencycles
a cycle
What
it does:
to browse
additional
finishes, they
remotelyapp
activate
Wrinkle Shield™
available
in thecan
Whirlpool™
and download
a cycle cycles
to the to
help their
clothes
stay fresh
until they’re
ablecan
to get
them.
washer
with
the Download
& Go™
option. You
alsotocreate
and save your own customized cycles.
What it does for you: Takes the guesswork out of selecting the
optimal washer settings for garments and household items that
require specialized care.
6-8 n Connected Smart Appliances - Gen III
Your Smart Washer can monitor and respond to changing energy
demand levels on the power grid.
WhatSmart
it does:
When can
energy
demand
high, it gives
you
Your
Washer
monitor
andisrespond
to changing
the option to delay starting a wash cycle until demand levels
energy
demand levels on the power grid.
are lower.
What it does
you: You can feel good about giving a little
Smart
Delayfor(Opt-In)
back to
environment.
Some
consumers
may
even see
What
it the
does:
When energy
demand
is high,
it gives
the a lower
energy
bill.
consumer the option to delay starting a dryer cycle until
If you need
to begin
a wash cycle immediately, you can override
demand
levels
are lower.
a Smart Delay. The washer will return to energy monitoring on the
What
it does for the consumer: The consumer can feel good
next cycle.
about
giving a little back to the environment. Some consumers
may
even
see a lower energy bill. If the consumer needs to
GET
STARTED
begin a dryer cycle immediately, they can override a Smart
Refer to
thedryer
Quickwill
Connect
thatmonitoring
came with your
washer,
Delay.
The
returnpacket
to energy
on the
next
or
see
the
“Connectivity
Setup”
section
on
pages
9
and
10 of this
cycle.
Use & Care Guide and follow the instructions to get connected.
Check the Whirlpool™ app frequently for additional information
and features.
CLEAN-CONNECT DISHWASHER
Section 7:
Clean-connect
Dishwasher
This section provides product specific information, features,
component locations, and a wiring diagram for the Cleanconnect Dishwasher “Connected Appliance.”
„„ Model Number
„„ Location of Model, & Serial Number Labels
„„ Clean-connect Dishwasher Component Locations
„„ WiFi Processor Module
„„ WiFi Status LED
„„ Clean-connect Dishwasher User Interface (HMI)
„„ Clean-connect Dishwasher Component Tests
„„ Clean-connect Dishwasher Wiring Diagram
„„ Clean-connect Dishwasher Features
„„ Notes
Connected Smart Appliances - Gen III n 7-1
CLEAN-CONNECT DISHWASHER
Model and Serial Numbers
Model Number
Clean-connect Dishwasher Model WDT995SAFM*
Number
* Represents color & engineering revision
Location of Model and Serial Number
for Clean-connect Diswasher
The Clean-connect Dishwasher Model and Serial Numbers are
located on the inside edge of the tub as shown in Figure 1.
The SAID and MAC address are located on the WiFi enclosure
located on the back of the dishwasher as shown in Figure 3
(next page).
The only difference between the original model and the Smart
Appliance model are the HMI (Human Machine Interface) and
WiFi Board.
If the Clean-connect Dishwasher is hooked up without Internet
service, it will function similar to a non-Smart Appliance
dishwasher.
Figure 1 - Location of Model and Serial Number Labels
Clean-connect Dishwasher Components
Clean-connect Dishwasher User Interface (aka HMI)
The CONNECT button (A) is used during the initial connection of the Clean-connect Dishwasher to the home area network (HAN).
The Connectivity Status Indicators (B) provide status of Remote Start, WiFi, and Smart Delay. The WiFi indicator will be lit when
dishwasher is connected to home area network. The Electronic Rates Indicators (C) indicate the grid energy demand. The blue
indicator will be lit during times of NORMAL ELECTRICITY RATES and the amber indicator will be lit during times of PEAK
ELECTRICITY RATES.
A
A.Connect Button
•
•
Connect appliance to HAN
Override Smart Delay
B. Connectivity Indicators
WiFi
•
Remote Start
•
B
C
C. Electricity Rates Indicators
•
Peak Electricity Rates
•
Normal Electricity Rates
Figure 2 - Clean-connect Dishwasher User Interface
NOTE: For complete details, see “Connectivity Buttons and Indicators” in “Section 4: Diagnostics and Troubleshooting.”
7-2 n Connected Smart Appliances - Gen III
CLEAN-CONNECT DISHWASHER
Clean-connect Dishwasher Components (continued)
WiFi Processor Module
WiFi Status LED
The WiFi Module is a common cross-category design that
provides the interface between the Smart Appliance and the
Internet via the Home Area Network (HAN). In the Cleanconnect Dishwasher, the WiFi Module is located at the rear,
bottom of the wash unit (see Figure 3).
The WiFi Processor Module board has a green and amber LED
to indicate WiFi status. There is no window for the LED, but
still visible through the plastic enclosure.
NOTE: Refer to the Diagnostic Section for troubleshooting the
WiFi Status LEDs.
Status LED
(No Window)
Wifi Antenna
SAID & MAC
address
Figure 3 - WiFi Module Location
WiFi Antenna
There is one Wifi antenna on the radio module itself, which provides coverage to the back hemisphere surrounding the
dishwasher. There is a second, external antenna (Figure 3), which extends underneath the tub and continues through to the
front door. The antenna terminates near the bottom of the UI (Figure 4), which provides coverage to the front hemisphere
surrounding the dishwasher.
Wifi Antenna
Figure 4 - WiFi Antenna Location
Connected Smart Appliances - Gen III n 7-3
CLEAN-CONNECT DISHWASHER
Clean-connect Dishwasher Diagnostics & Wiring Diagram
© 2016. All rights reserved.
SERVICE DIAGNOSTIC CYCLE NOTES
W10887393A
Assy: W10837601A
Clean-connect Dishwasher
Component Tests
1. To invoke the Service Diagnostics cycle, perform the
following while in Standby:
„„ Press any 3 keys in the sequence 1-2-3-1-2-3-1-2-3 with
no more than 1 second between key presses.
„„ The Service Diagnostics cycle will start when the door
is closed.
„„ To rapid advance 1 interval at a time, press START/
RESUME. Rapid advance may skip sensor checks as
some checks require 2 complete intervals.
NOTE: The Service Diagnostic cycle will pause when the door
is opened and resume automatically upon door closure. No
Start/Resume key press is required to resume.
1
1
2
3
4
WIN/ WIDE
Connector
13y 5y data
3. Thermistor (temperature sensor) checks:
GND
P1A
1
YL
YL
YL
YL
13V 5V data
YL
YL
GND
6
J4
„„ Check OWI sensor for the presence of water during
5 sec pause in interval 16 and turn on Clean LED in
interval 14 if water detected.
„„ Check OWI sensor for presence of bulk soil during
interval 12 and turn on Clean LED in interval 11 if bulk
soil is detected.
Wi-Fi Module
5. Diverter will be on continuously in intervals 14 and 13. In
all other intervals, diverter will be on only until it reaches the
intended position for that interval.
J2
J2
ANTENNA
5/16
NOTE: Although the WiFi module will send an error to the ACU
during a fault, there is no “check” in diagnostics mode that will
display it’s status.
ANTENNA
Figure 5 - Clean-connect Dishwasher Wiring Diagram
UI Connector Details
P11-3 RD
P11-4 RD
RAST 2.5, 4 pin header OR JST 4 pin Header - Primary for External Uis
3
4. OWI (Optical Soil Sensor) Checks:
Diverter
Position
Switch Contact
(Closed During
Transitions)
„„ Turn Clean LED on if thermistor is in its normal
temperature range of 32°F–167°F (0°C–75°C).
„„ Turn Sanitized LED on if Fill temperature is above 156°F
(69°C).
Wiring Diagram
3
P7-6 BU
2. Press Hi Temp or Cycles key in this interval to clear customer
error history.
7-4 n Connected Smart Appliances - Gen III
Schematic shown with door switch and all other normally open contacts open.
*Denotes energy efficient components. Do not substitute.
P7-4 BU
Diverter
Motor
„„ Invoking Service Diagnostics cycle clears all status and
last
„„ run information from memory and restores defaults. It
also
„„ forces the next cycle to be a Sensor Calibration cycle.
Calibration cycle may add additional rinses prior to the
final rinse to ensure clear water and then calibrates the
OWI during the fill at the beginning of the final rinse.
„„ Drain and wash motors will pulsate on and off.
„„ Last Ran cycles and options returned to default.
„„ Last Ran Delay returns to the default delay setting.
„„ Operating state returns to Standby upon completing
„„ or terminating the Service Diagnostics cycle.
CLEAN-CONNECT DISHWASHER
Clean-connect Dishwasher Features
Connectivity Features
WiFi connectivity allows the Clean-connect Dishwasher to
connect to the Internet and interact with the Whirlpool™
app from the consumer’s smartphone or mobile device. This
connection opens up several Smart options to the consumer:
options intended to save them valuable time and energy.
Specialty Cycles & My Cycle
What it does: Allows the consumer to browse additional
dishwasher cycles available in the Whirlpool™ app and
download a cycle to the dishwasher with the Download &
Go™ option. The consumer can also create and save their own
customized cycles.
What it does for the consumer: Takes the guesswork out
of selecting the optimal dishwasher settings for items that
require specialized care.
Quiet Mode
What it does: Lets the consumer turn off the tones and beeps
coming from their dishwasher.
What it does for the consumer: Allows the consumer to do
dishes without disturbing anyone else in the household.
Issue Alerts (Opt-In)
Smart Features
Smart Features allows the consumer to remotely monitor,
manage, and maintain their dishwasher. The following is a
summary of these additional features that are available for the
dishwasher.
Remote Enable
What it does: Allows the consumer to send remote control of
their dishwasher to their smartphone or mobile device via the
Whirlpool™ app.
What it does for the consumer: The Whirlpool™ app allows
the consumer to manage when to start the dishwasher cycle.
This allows them to have clean dishes when they are ready for
them.
Cycle Progress
What it does: Gives the consumer an up-to-the-minute look at
their dishwasher cycle progress.
What it does for the consumer: Relieves the consumer of
having to visit the kitchen to check on the status of their
dishwasher cycle.
Clean Notification (Opt-In)
What it does: The consumer’s dishwasher will send them a
push notification when its current cycle is complete.
What it does for the consumer: Alerts the consumer precisely
when the wash is done, so they can get the next load started
and move on to other things.
What it does: Sends the consumer a push notification if
something has gone wrong.
What it does for the consumer: Gives the consumer a headsup, and provides guidance to fix simple issues through videos
and step-by-step instructions. If the issue is more complex, the
consumer can e-mail or call the service center directly from
the Whirlpool™ app.
Kosher Consumer Friendly Mode (App only)
What it does: During this mode the controls and lights will not
operate and the interior lights will be off.
What it does for you: Automatically sets up the dishwasher for
observance of the Sabbath.
Smart About Energy
Your Clean-connect Dishwasher can monitor and respond to
changing energy demand levels on the power grid.
Smart Delay (Opt-In when available through local
utility company)
What it does: When energy demand is high, it delays starting
a wash cycle until demand levels are lower. The consumer can
opt-out permanently or override a current Smart Delay.
What it does for the consumer: The consumer can feel good
about giving a little back to the environment by reducing
power demands on the local electrical grid during peak times.
Some consumers may even see a lower energy bill. If the
consumer needs to begin a wash cycle immediately, they can
override a Smart Delay. The dishwasher will return to energy
monitoring on the next cycle.
Connected Smart Appliances - Gen III n 7-5
CLEAN-CONNECT DISHWASHER
Notes
7-6 n Connected Smart Appliances - Gen III
SMART REFRIGERATOR
Section 8:
Smart Refrigerator
This section provides product specific information, features,
component locations, and wiring diagrams for the Smart
Refigerator “Connected Appliance.”
„„ Model Number
„„ Location of SAID, Model, & Serial Number Labels
„„ Smart Refigerator Component Locations
„„ WiFi Processor Module
„„ WiFi Status LED
„„ The Orion Board connections
„„ Smart Refigerator User Interface (HMI)
„„ Smart Refigerator Component Tests
„„ Smart RefigeratorWiring Diagram
„„ Smart Refigerator Features
Connected Smart Appliances - Gen III n 8-1
SMART REFRIGERATOR
SAID, Model and Serial Numbers
Location of SAID
Number Plate on
the top
Model Number:
Smart Refrigerator Model
Number
WRF995FIF*
The Smart Appliance ID (SAID) from your refrigerator which
can be found on a sticker on top of the control housing located
on top of the refrigerator.
The only difference between the original model and the
Smart Appliance model are the Smart Appliance components;
HMI (Human Machine Interface and WiFi Board. If the Smart
Refrigerator is hooked up without Internet service, it will
function similar to a non-Smart Appliance Refrigerator.
Location ,
Model, and
Serial Number
Labels for Smart
Refrigerator on
the inside.
Figure 1 - Location of SAID, Model, and Serial Number Labels
Smart Refrigerator Component Locations
WIFI Board and Antennae removal
1. Remove the right refrigerator door Hinge Cover.
2. Depress the blue tab and disconnect the antennae coupler.
3. Remove the wiring connector from the other end of the
board.
4. Depress the two black plastic tabs holding the board at the
bottom, and remove.
WIFI BOARD
The WIFI Board is located under the right refrigerator
doorhinge cover (FIGURE 3). It receives 12.7 VDC power from
theOrion Board.
Antennae wire connecting
the WIFI board to the
Antennae
WIFI Antennae (Figure 2)
Figure 2
WIFI Board and Antennae
(Figure 3)
Figure 3
Smart Refrigerator Component Locations
8-2 n Connected Smart Appliances - Gen III
SMART REFRIGERATOR
Smart Refrigeration Components
ORION HIGH VOLTAGE BOARD
The Orion Board (Figure 4) is attached to the left rail in the
rear machine compartment. The board receives 115 VAC
power and uses it to power loads and distribute power to
other control boards.
12.7 VDC Distribution
The Orion Board distributes the 12.7 VDC power to:
WIFI Board (Select Models)
• From - Orion Board, P16-1
• To – WIFI Board, J3-1
Figure 4
Smart Refrigerator Component Locations
To access the rear machine compartment remove the 9 1/4” hex head screws.
Figure 5
Figure 5
Smart Refrigerator Component Locations
Connected Smart Appliances - Gen III n 8-3
SMART REFRIGERATOR
Smart Refrigerator Component Tests
Figure 6
• Press and hold the Recommended button. While holding the Recommended button, press and hold the Drawer
button simultaneously and hold both buttons for 5 seconds. (Figure 6)
• No countdown will display. When Service Mode is accessed, a chime will play.
• NOTE: Recommended indicator will not light up in the main screen and may be difficult to locate.
Service mode
requirement
Button on Main UI
Enter Service Key
Combination
“—” and “—” temperature
buttons pressed for
3 seconds
Enter Key for Navigation
“Icemaker2” button
Increment Key for
Navigation
“ ” Up button
Decrement Key for
Navigation
“ V ” Down button
Back Key for Navigation
“Fast Cool” button
Use arrow keys to move between service test modes. Enter
test mode by selecting Icemaker2 button.
Once in the Diagnostics mode push and hold the
Up arrow
to advance to the first Wi-Fi Service Test.
Service Test - 106 Wi-Fi Link Connection Self Test
• While the test is in progress, the display will show: “00” –
Link Testin Progress.
• Following the completion of the Link Test, the display will
transition to the following code designation: “01” – Not
able to link with AP or WISE.
• “02” – Not able to link with WISE. “03” – Connected to AP
and WISE.
Service Test - 108 WI-FI Antenna 1 Signal Strength
• Display the measured value as a percentage of possible
range. The possible range to the technician is 0% to 100%.
Service Test - 109 WI-FI Antenna 2 Signal Strength
• Display the measured value as a percentage of possible
range. The possible range to the technician is 0% to 100%.
8-4 n Connected Smart Appliances - Gen III
House LED
House symbol becomes an
amber color only
if the user has “opt-in” or set
up the Energy
Service Test - 110 Display Current Smart Grid Mode
• Display “0” for Smart Grid Mode not active, “1” for delay
ice making Smart Grid Mode active, “2” for delay ice
making and cooling Smart Grid Mode active.
Service Test - 111 Smart Grid Mode 1 Counter
• Displays the number of times the unit has entered Smart
Grid Mode
1. Allowable range is from 0 to 999 instances.
Service Test - 112 Smart Grid Mode 2 Counter
• Displays the number of times the unit has entered Smart
Grid Mode
2. Allowable range is from 0 to 999 instances.
To Exit Service Diagnostics Mode:
• Set to 0, you will exit the test mode.
• If in a service test mode, back out using Fast Cool button.
Next press and hold the Recommend button. While
holding the Recommended button press, and hold the
Drawer button, hold both buttons for 5 seconds.
SMART REFRIGERATOR
Smart Refirgerator Wiring Diagram
1
6
4
P8
P2
2
2
3
4
4
2
P9
5
1
12.7 VDC Distribution
The Orion Board distributes the
12.7 VDC power to:
GF2 Board
1
3
3
6
1
2
3
4
J4
1
5
1
P14
2
7
P4
3
1
6
5
6
7
6
1
2
3
4
5
7
6
2
3
User
Interface
(LH Door)
• From – Orion Board, P16-1
• To – GF2 Board, P6-2
WIFI Board (Select Models)
4
5
P7
4
7
1
2
3
5
8
P16
5
4
8
• From - Orion Board, P16-1
• To – WIFI Board, J3-1
1
2
3
WIFI
BOARD
1
2
1
2
3
4
4
J3
123456
P4
4
3
4
3
4
5
6
7
8
2
GF2 BOARD
P9
3
3
1
P12
2
2
4
3
2
1
P3
1
P1
6
ORION BOARD
1
P5
5
4
P6
4
User
Interface
(Eyebrow)
1
P8
3
2
J1
P15
2
P1
2
3
3
1
2
Figure 8 - Smart Refrigerator Wiring Diagram
Connected Smart Appliances - Gen III n 8-5
SMART REFRIGERATOR
Smart Refirgerator Features
Connectivity Features
Fast Ice/Fast Cool Control
Smart Features
GET STARTED
WiFi connectivity allows the Smart Dryer to connect to the
Internet and interact with the Whirlpool™ app from the
consumer’s smartphone or mobile device. This connection
opens up several Smart options to the consumer: options
intended to save them valuable time and energy.
Smart Features help make your everyday a little more efficient
by letting you remotely monitor, manage, and maintain your
refrigerator.
Remote Temperature Control
What it does: Allows you to control the temperature of
your refrigerator remotely from your mobile device via the
Whirlpool® App.
What it does: Allows you to control your refrigerator remotely
from your mobile device via the Whirlpool® App.
What it does for you: Lets you turn on/off Fast Ice and Fast
Cool options remotely to increase ice production or make
temperatures colder in refrigerator and freezer in anticipation
of loading in newly purchased grocery items.
Go to www.whirlpool.com/connect and follow the instructions
to get connected. Check the Whirlpool® App frequently
for additional information and features.Requires Wi-Fi and
account creation. Whirlpool® App features and functionality
subject to change. Subject to Terms of Service available at:
www.whirlpool.com/connect. Data rates may apply.
Whirlpool® App.
What it does for you: Lets you control temperatures in your
refrigerator, freezer, and temp-controlled pantry remotely—
notjust when you are standing in front of it.
Water & Air Filter Status
What it does: Gives you a look at the life remaining for your
airand water filters before replacement is needed. What it
does for you: Helps you be more efficient in planning for
ordering and replacing filters.
Door Open Alert
What it does: Sends you a notification when one of the doors
of the refrigerator has been left open. What it does for you:
Alerts you to Door Ajar status so you can close the door(s) or
call home to ask someone else to close the door before an
over-temp situation arises.
Power Outage
What it does: Sends you a notification when power to your
refrigerator goes out, returns, or highest temperature is
reached in the refrigerator and freezer compartments. What
it does for you: Alerts you to power status and duration of
outage to provide input regarding disposition of refrigerator/
freezer contents.
Enable Wi-Fi
Touch and hold CRUSHED ICE and CUBED ICE together for 3
seconds to enable Wi-Fi.
House LED
House symbol becomes an amber color only if the user has “optin” or set up the Energy Advisor.
8-6 n Connected Smart Appliances - Gen III
PRODUCT SPECIFICATIONS &
WARRANTY INFORMATION SOURCES
IN THE UNITED STATES:
FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL:
PHONE: 1-800-253-1301
FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL:
THE TECHNICAL ASSISTANCE LINE: 1-800-832-7174
FOR CONNECTED ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL:
THE CONNECTED APPLIANCE HELP LINE: 1-866-333-4591
HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN
AUTHORIZED IN-HOME SERVICE PROFESSIONAL
FOR LITERATURE ORDERS (CUSTOMER EXPERIENCE CENTER):
PHONE: 1-800-851-4605
FOR TECHNICAL INFORMATION AND SERVICE POINTERS:
www.servicematters.com
DOWNLOAD WHILRPOOL™ APP & REGISTER APPLIANCES:
www.whirlpool.com/connect
IN CANADA:
FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL
PHONE: 1-866-930-3712
FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL:
THE TECHNICAL ASSISTANCE LINE: 1-800-488-4791
HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN
AUTHORIZED IN-HOME SERVICE PROFESSIONAL
Connected Smart Appliances
Third Generation
W10785366A