Cloud Voice Service Remote Extension for Cisco Unified IP Phone

Cloud Voice Service
Remote Extension for Cisco Unified
IP Phone 7942G User Guide
(Version 2.0)
Remote Extension Service
Table of Content
1.
Phone Set Features and Functions ................................................................................. 2
Setup the IP Phone ...................................................................................................... 3
Adjusting the Height of the Footstand ......................................................................... 4
2.
Preference Setup ............................................................................................................. 5
2.1
Changing the Ringer Type ........................................................................................... 5
2.2
Adjusting the Ringer Volume ....................................................................................... 5
2.3
Adjusting the Handset, Speakerphone, and Headset Volume ................................... 5
2.4
Changing the LCD Contrast ........................................................................................ 5
3. Basic Features ..................................................................................................................... 6
3.1
Placing a Call ............................................................................................................... 6
3.2
Answering a Call .......................................................................................................... 6
3.3. Ending a Call ................................................................................................................ 6
3.4
Muting a Call ................................................................................................................ 6
4. Call Management Features ................................................................................................. 7
4.1
Placing a Call on Hold ................................................................................................. 7
4.2
Using Call Waiting ........................................................................................................ 7
4.3
Transferring a Call ....................................................................................................... 7
4.4
Redialing the Most Recently Dialed Number .............................................................. 7
4.5
Forwarding all Calls ..................................................................................................... 8
4.5.1
Setting up Call Forwarding from your IP Phone .................................................. 8
4.5.2
Setting up Remote Call Forwarding from Your Mobile........................................ 8
4.5.3
Setting up Remote Call Forwarding via Internet ................................................. 8
4.6
Placing a Conference Call ........................................................................................... 8
4.7
Call Pickup ................................................................................................................... 9
4.7.1
Call Pickup within your Group ............................................................................. 9
4.7.2
Directed Call Pickup (Specific Group Member) .................................................. 9
4.8
Sim-Ring ..................................................................................................................... 9
4.8.1
Enable/ Disable Sim-Ring .................................................................................. 9
4.8.2
Switching Phone Conversation to Mobile ........................................................... 9
4.8.3
Switching Phone Conversation from Mobile back to IP Phone ........................ 10
5. VoiceMail Service .............................................................................................................. 11
5.1
Activating VoiceMail on your IP Phone ..................................................................... 11
5.2
Remote Activation of VoiceMail ................................................................................. 11
5.3
Accessing VoiceMail .................................................................................................. 11
5.4
Remote Access to VoiceMail ..................................................................................... 12
5.5
Retrieval of VoiceMail via Outlook 2000 ................................................................... 12
6. Using Call History .............................................................................................................. 13
1.1
1.2
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Remote Extension Service
WTT Cloud Voice Service is an advanced, state-of-the art unified communications service
which consists of full -featured IP telephony and performs all the functions of a traditional
telephone with the added advantages of Mobility Apps, Sim-Ring , Extension Mobility, Remote
Extension, Presence Communicator and Cloud Communicator (softphone). It helps to enhance
the operational efficiency of your business and assures that your colleagues can always stay in
touch with your business partners anytime, anywhere.
The Remote Extension service allows remote offices and users across the territories to connect
IP phones to the Cloud Voice platform and communicate seamlessly and securely with one
another by simply dialing their extension number.
The Remote Extension service enabled by Cisco Unified IP Phone 7942G addresses the
communication needs of a transaction type worker. It provides two programmable lines and
feature keys, plus a high quality speakerphone. It has four dynamic soft keys that guide users
through call features and functions. Built-in headset port and integrated Ethernet Switch come
with the IP Phone 7942G. It also includes audio controls for full duplex speakerphone, handset
and headset. A large, pixel-based LCD display provides features such as date and time, calling
party name, calling party number, and digits dial.
1.
Phone Set Features and Functions
Line / Speed Dial Button
Opens a new line, speed
dial or end calls
Message Waiting
Indicator
Display static red
when a message
is waiting
On-screen mode button
Access to the voice mail
system, call histories,
directories, and phone
settings such as ring
type and network
configuration
Soft Keys
Functions changed
depending on the
status of the phone
Scroll Keys
To move among
different soft key
options displayed on
the LCD screen
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Function Toggles Toggles
the handset, mute and
speaker functions on and
off
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Icon Button
Icon
Features
Message
- Direct access to VoiceMail messages.
Directories
- The IP Phone 7942G identifies incoming messages and categorises
them for users on the screen. This allows users to quickly and effectively
return calls using direct dial-back capability.
Settings
- Allows the user to adjust display contrast and select from a large
number of unique ringer sounds, volume settings for all audio such as
ringer, handset, headset, and speaker.
Speaker / Mute
- An easy-to-use speaker on/off button and microphone mute buttons.
1.1
Setup the IP Phone
The IP Phone must connect to DHCP (Dynamic Host
Configuration Protocol) Internet Protocol Networks.
The phone service is not available under the fixed IP
Internet environment.
1. Connect the Ethernet cable to the
Network port of the IP Phone and the
Internet router.
2. Connect the handset to its respective port.
3. Connect the power plug to the DC48V
AC Adapter port.
4. Plug in the AC Adaptor to the power
outlet.
5. Wait for auto-configuration process to
complete.
Note: IP Phone 7942G cannot function properly when there is a failure in power supply
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1.2
Adjusting the Height of the Footstand
1. Push in the footstand adjustment knob on
the right-hand side of the phone.
2. With the button depressed, adjust the
footstand to the desired height.
3. Depress the footstand adjustment knob.
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2.
Preference Setup
2.1
Changing the Ringer Type
1. Press the Settings button.
2. Use the Scroll keys to highlight Ring Type in the
Settings menu.
3. Press the Select soft key to display a list of Ring
Types.
4. Press the Scroll key to highlight one of the available
Ring Types.
5. Press the Play soft key to hear a Ring Type.
6. Press the Select and then press the OK soft key to
choose the Ring Type.
7. Press the Save soft key to save your selection and
exit to the main menu.
2.2
Adjusting the Ringer Volume
1. While the phone is not in use, press the Up or Down Volume keys to adjust
volume to the desired level.
2. When the phone is ringing, press the Up or Down Volume keys to adjust volume
to the desired level.
3. To save the volume setting, press the Settings button and then press the Save
soft key.
2.3
Adjusting the Handset, Speakerphone, and Headset Volume
1. During a call, press the Volume key to increase or decrease the volume of your
Handset, Speakerphone or Headset.
2. To save the volume setting, press the Settings button and then press the Save
soft key.
Note: The volume setting will only be changed for the option being used.
2.4
Changing the LCD Contrast
1.
2.
3.
4.
5.
6.
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Press the Settings button.
Use the Scroll button to highlight Contrast in the Setting menu.
Press the Select soft key to select the Contrast option.
Press the Up or Down soft key to set LCD contrast.
Press the OK soft key to accept the changes.
Press the Save soft key to save the new contrast setting and exit the Settings
menu.
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3.
Basic Features
3.1
Placing a Call
There are 4 options for placing a new call:
1.
2.
3.
4.
3.2
Lift up the Handset and dial the number.
Place a call by pressing the Line button.
Press the Speaker button and dial the number.
Press the NewCall soft key and dial the number.
Answering a Call
There are 3 options for answering a call:
1. Lift up the Handset.
2. Press the Answer soft key.
3. Press the Speaker button.
3.3.
Ending a Call
There are 3 options for ending a call:
1. Hang up the Handset.
2. Press the EndCall soft key.
3. Press the Speaker button.
3.4
Muting a Call
1. Press the Mute button.
2. To disengage mute, press Mute again.
Note: If you are using mute along with the speakerphone, lifting the handset will
disengage the mute function.
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4.
Call Management Features
4.1
Placing a Call on Hold
When you put a call on hold, the call remains active even though you and the other party
cannot hear each other. You can answer or place another call while a call is being on
hold.
1. During a call, press the Hold soft key.
2. To return to the call, press the Resume soft key.
4.2
Using Call Waiting
If you are enabled with call waiting for your phone, you will hear a call waiting tone and
the caller ID information will be shown on the phone’s LCD screen if a new call comes in
when you are on the phone.
1. To answer the new call, press the Answer soft key. When you do so, the
original call will be put on hold.
2. To return to the original call, press the Hold button.
3. If the second call is still active, the call will be put on hold when you return to the
original call.
4. You can continue to use the Hold button to switch between the calls.
4.3
Transferring a Call
1. To transfer a call to another phone, press the Transfer
soft key.
2. Dial the number to which you are transferring the call.
3. When you hear the ringing tone, press Transfer again
or, when the party answers, announce the call and
press Transfer.
4. Hang up to end your participation in the call.
4.4
Redialing the Most Recently Dialed Number
1. Lift up the Handset and press the Redial soft key.
Note: You can also press the Redial soft key to place the call via Speakerphone
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4.5
Forwarding all Calls
4.5.1 Setting up Call Forwarding from your IP Phone
1. Press the CFwdALL soft key.
2. Dial the destination number to which you want to forward all calls.
3. To cancel forwarding all calls, press the CFwdALL soft key.
Note:
4.5.2
Please remember to add ‘9’ before the 8-digit telephone number if the destination
number is a mobile phone / an external destination number.
Setting up Remote Call Forwarding from Your Mobile
1. Dial 2112 1113 to access Remote Call Forwarding hotline.
2. Follow the voice prompts and select the language by pressing ‘1’ for Cantonese/
‘2’ for English.
3. Enter your Cloud Voice Number and followed by “#”.
4. Enter your Cloud Voice Password and followed by “#”.
5. Enter the destination of number to which you want to forward all of your calls (e.g.
your mobile).
6. To cancel call forwarding, please dial 2112 1113 to deactivate the call forwarding
setting accordingly.
Note: Starter Cloud Voice Password is your Cloud Voice Number. For security reason, please
change your Cloud Voice Password on a regular basis.
4.5.3
Setting up Remote Call Forwarding via Internet
1. Visit www.wharftt.com/cloudvoice.
2. Click Cloud Voice User Portal.
3. Enter your Cloud Voice Number and Cloud Voice Password to log onto Cloud
Voice User Portal.
4. Click Call Management to activate the Call Forwarding function.
7. Enter the destination number to which you want to forward all your calls (e.g.
your mobile).
5. To cancel call forwarding, please log onto Cloud Voice User Portal again to
deactivate the call forwarding accordingly.
Note: Starter Cloud Voice Password is your Cloud Voice Number. For security reason, please
change your Cloud Voice Password on a regular basis.
4.6
Placing a Conference Call
1. During a call, press the more softkey and then the Confrn softkey. This opens
a new line while placing other party(ies) on hold.
2. Place a call to another party.
3. When the call connects, press Confrn again to add this party to the call.
4. Repeat the first three steps to add another call party.
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4.7
4.7.1
Call Pickup
Call Pickup within your Group
When the phone of your pickup group member rings, you can use your own phone to
pick up and answer the call directly.
1. Press the PickUp button to transfer a ringing call within your pickup group to
your phone.
2. When your phone rings, press the Answer soft key to pickup and connect to the
call.
4.7.2
Directed Call Pickup (Specific Group Member)
1. Press GPickUp.
2. Enter the extension number of the phone line with the call that you want to pick
up.
(For example, if the call is ringing on line extension number ‘1234’, please enter
‘1234’.)
3. When your phone rings, press the Answer soft key to pickup and connect to the
call.
4.8
Sim-Ring
The simultaneous ringing features allow you to bring any incoming calls to your Cloud
Voice number to both your desk IP phone and mobile.
4.8.1
Enable/ Disable Sim-Ring
1. Press the Mobility soft key to display the current status (Enable Mobile
Connect/ Disable Mobile Connect)
2. Press the Select soft key to toggle the status.
3. Press the Exit soft key once you confirm the Sim-Ring status.
Note:
1. Please remember to submit your mobile phone number to WTT before you can enjoy
Sim-Ring .
2. If the call is not answered at your desk IP Phone and you have enabled Mobile Connect,
the incoming call will be diverted to your mobile phone after 4 seconds.
4.8.2
Switching Phone Conversation to Mobile
When you are talk to your business partner on your IP Phone and wish to leave your
desk, you can continue the phone conversation by switching the call to your mobile.
1. During the phone conversation, press the Mobility soft key.
2. Select Send call to Mobile Phone.
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3. The call will be in ‘Hold’ status and transferred to your mobile within few seconds.
4. Pickup the call at your mobile and you can continue the phone conversation on
your mobile.
4.8.3
Switching Phone Conversation from Mobile back to IP Phone
If you pick up the call dialed at out Cloud Voice Number on your mobile, you can
switch the call back to your IP Phone.
1. During the phone conversation, hang up the call on your mobile phone to
disconnect the call from your mobile phone.
2. The call will be in Hold status.
3. Within a few seconds, Resume soft key will be displayed on your IP phone.
4. Press the Resume soft key on your IP phone.
5. The call will be transferred to IP phone and you can continue the phone
conversation.
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5.
VoiceMail Service
To retrieve the message deposited by your business partners, press the Message
button and follow the voice prompts.
5.1
Activating VoiceMail on your IP Phone
1. Press the Message button on your IP Phone
2. Enter your VoiceMail PIN followed by “#”
3. Follow the voice prompts to change the VoiceMail PIN to activate the VoiceMail
service.
Note: Starter VoiceMail PIN is your Cloud Voice Number. For security reason, please change
your VoiceMail PIN regularly.
5.2
Remote Activation of VoiceMail
1. Dial the access number 2112-1234. [Please dial (852) 2112-1234 when you are
accessing VoiceMail service from overseas.]
2. A welcome greeting message will be announced and please select the language
by pressing ‘1’ for Cantonese / ‘2’ for English.
3. Enter your User ID (your Cloud Voice Number) followed by “#”
4. Enter your VoiceMail PIN followed by “#”
5. Follow the voice prompts to change the VoiceMail PIN to activate the VoiceMail
service
Note: Starter VoiceMail PIN is your Cloud Voice Number. For security reason, please change
your VoiceMail PIN regularly.
5.3
Accessing VoiceMail
1. The red light on your Handset will light up when you
have a voicemail message and the LCD will display
the number of messages you have received.
2. Press the Message button and follow the voice
prompts.
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5.4
Remote Access to VoiceMail
1. Dial the access number 2112-1234. [Please dial (852) 2112-1234 when you are
accessing VoiceMail service from overseas.]
2. A welcome greeting message will be announced and please select the
language by pressing ‘1’ for Cantonese / ‘2’ for English.
3. Enter your User ID (your Cloud Voice Number) followed by “#”
4. Enter your VoiceMail PIN followed by “#”.
5. Follow the voice prompts for the VoiceMail service.
Note: Starter VoiceMail PIN is your Cloud Voice Number. For security reason, please change
your VoiceMail PIN regularly.
.
5.5
Retrieval of VoiceMail via Outlook 2000
1.
2.
3.
4.
5.
6.
7.
8.
9.
*
Open your Microsoft Outlook
Click Tools
Select Accounts
Click New
Select “Microsoft Exchange, POP3, IMAP, or HTTP” and click Next
Enter Account Information * and click Next
Select Internet E-mail and click Next
Enter Server Information ** and click Next
Click Finish
When entering the Account Information, please input the following
• Your Name:
Name wish to be displayed in email
• E-mail Address:
3xxxxxxx@vm.wtt-cloudvoice.com; ‘3xxxxxxx’ is your Cloud
Voice Number
• Username:
Your Cloud Voice Number (eg 3xxxxxxx)
Password:
Your Cloud Voice Password
•
** When entering Server Information, please input the following
• Account Type:
IMAP
• Incoming mail server: imap.wtt-cloudvoice.com;
• Outgoing mail server: (Your ISP SMTP or Google SMTP)
Note: Starter VoiceMail PIN is your Cloud Voice Number. For security reason, please change
your VoiceMail PIN regularly.
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6.
Using Call History
1. Press the Directories button to display the directory
menu.
2. Use the Scroll keys to highlight the desired call history
option: Missed Calls, Received Calls, or Placed Calls.
3. Press the Select soft key to display the desired call
history.
For example:
a. Missed call is highlighted.
b. Press the Select soft key to display the
Missed Call options.
c. Dial the last missed caller by pressing the Dial
soft key.
4. To speed dial a number, use the Scroll key to highlight
the desired number and press the Dial soft key. (If you
do not want to make call, press the Exit soft key twice
to exit the Directories menu.
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Directories
Button
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