Dear Customer
Origin offers a limited warranty for any defects in the work carried out by its qualified
technicians when conducting repairs on a solar system under a Solar Repairs agreement
(“workmanship warranty”).
This warranty applies to the residential customer
named in the Solar Repairs agreement entered
into with Origin from 1 November 2015. Where
the Site (as that term is defined in the Solar Repairs
agreement) has been transferred, Origin will transfer
this workmanship warranty to the new owner of the
Site for the balance of the warranty period on the
same terms.
2. Scope of this workmanship warranty
The workmanship warranty covers any defects that
arise from the workmanship in carrying out the service
at the Site specified in the Solar Repairs agreement.
It does not cover the system or any of its components,
including the performance of the panels or the
inverter (which may be covered by separate
manufacturer warranties and under law).
The workmanship warranty period is 12 months from
the date of completion of the service.
Where the workmanship warranty applies, Origin will
either (at its discretion and cost):
re-do or repair the service; or
replace any faulty part supplied by us with
a comparable new or refurbished part so that
the service is no longer defective.
3. Limitations and Exclusions of the
workmanship warranty:
To the extent permitted by law, claims are excluded
from the workmanship warranty where the defect or
loss is or has been caused or contributed by:
improper use of the solar system;
failure to comply with manufacturer’s
work on the system (including modifying,
moving or relocating any part of the system,
even if temporary) performed by someone
other than us or our subcontractors;
any act, omission, misuse, abuse, or damage
(whether wilful, accidental or negligent) caused
by you or a third party;
any extreme weather or circumstances at the
Site at which the service was carried out
(eg lightning, floods, power surges, pest damage,
corrosion, land or building movement);
interference from other devices;
general wear and tear;
a failure to promptly notify Origin of any defects; or
any works or parts which were not part of the Solar Repairs agreement.
4. How to claim under this workmanship warranty
To claim under this workmanship warranty, please
contact Origin by one of the following means:
Address: GPO Box 186, Melbourne VIC 3001
Phone: 1300 791 468
You will need to provide:
your name, address and contact telephone number
outline of the nature of the workmanship defect
evidence of the workmanship defect
5. You have other statutory rights
This workmanship warranty applies in addition to any
statutory rights or remedies you may have, including
under the Australian Consumer Law.
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure
and compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
5. About Origin
This workmanship warranty is provided by the Origin
entity that entered into the Solar Repairs agreement with
you. The relevant Origin entity will be stated on the Solar
Repairs agreement and will be either:
Origin Energy Electricity Limited (ABN 33 071 052 287)
Origin Energy (TM) Pty Ltd (ABN 49 108 327 760)
Origin Energy Retail No. 2 Pty Limited (ABN 49 601 182 790
For more information visit or call 1300 791 468
1. Who receives the benefit of this
workmanship warranty