User Manual - Business Communication

SVC100/500
User Manual
FCC NOTICE (CLASS A)
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
FEDERAL COMMUNICATIONS COMMISSION STATEMENT
NOTE- This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by tuning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/television technician for help.
CLASS A ITE
Class A ITE is a category of all other ITE which satisfies the class A ITE limits but not the class B ITE
limits. Such equipment should not be restricted in its sale but the following warning shall be included in
the instructions for use:
Warning - This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
EUROPEAN COMMUNITY COMPLIANCE STATEMENT
(CLASS A)
This product is herewith confirmed to comply with the requirements set out in the Council
Directives on the Approximation of the laws of the Member States relating to
Electromagnetic Compatibility Directive 2014/30/EU.
Warning - This is a Class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures to correct this
interference.
DISCLAIMER
No warranty or representation, either expressed or implied, is made with respect to the contents of this
documentation, its quality, performance, merchantability, or fitness for a particular purpose.
Information presented in this documentation has been carefully checked for reliability; however, no
responsibility is assumed for inaccuracies. The information contained in this documentation is subject
to change without notice.
In no event will AVer Information Inc. be liable for direct, indirect, special, incidental, or consequential
damages arising out of the use or inability to use this product or documentation, even if advised of the
possibility of such damages.
TRADEMARKS
“AVer” is a trademark owned by AVer Information Inc. Other trademarks used herein for description
purpose only belong to each of their companies.
COPYRIGHT
©2017-2018 AVer Information Inc. All rights reserved.
All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or by any
means without the prior written permission of AVer Information Inc. is prohibited. All information or
specifications are subject to change without prior notice.
The mark of Crossed-out wheeled bin indicates that this product must not be disposed of
with your other household waste. Instead, you need to dispose of the waste equipment by
handing it over to a designated collection point for the recycling of waste electrical and
electronic equipment. For more information about where to drop off your waste equipment
for recycling, please contact your household waste disposal service or the shop where you
purchased the product.
CONTENTS
INTRODUCTION...................................................................................................................... 1 Features .......................................................................................................................................................... 1 Package Contents ........................................................................................................................................... 2 INSTALLATION ....................................................................................................................... 3 Getting Familiar with the SVC -Series ............................................................................................................. 3 Main System ............................................................................................................................................... 3 MIC ............................................................................................................................................................. 5 Camera ....................................................................................................................................................... 5 Remote Controller(New) ............................................................................................................................. 6 Remote Controller(Old) ............................................................................................................................... 9 Connections ................................................................................................................................................... 12 Connecting Monitors (HDMI Out) .............................................................................................................. 13 Connecting the Camera (Camera In) ........................................................................................................ 13 Connecting the 2nd Camera (HDMI In) ...................................................................................................... 14 Connecting the MIC (MIC In) .................................................................................................................... 14 Connecting the LAN (RJ-45) ..................................................................................................................... 15 Connecting the Power (DC 12V) ............................................................................................................... 15 Connecting PC (HDMI In/DVI In) .............................................................................................................. 16 Connecting the Audio (Audio In/Out) ........................................................................................................ 16 USB Storage (USB Ports) ......................................................................................................................... 17 Install Cable Retainer................................................................................................................................ 18 CAMERA AND MICROPHONE INTRODUCTION .................................................................... 19 Using the Camera .......................................................................................................................................... 19 Infrared Sensor (IR) ....................................................................................................................................... 19 Positioning the MIC ....................................................................................................................................... 20 AVER SVC WIZARD SETUP .................................................................................................. 21 Start .......................................................................................................................................................... 21 Language .................................................................................................................................................. 22 Site Name ................................................................................................................................................. 22 Network Setting......................................................................................................................................... 22 Public IP Configuration (Outside of Firewall): ........................................................................................... 23 Private IP Configuration (behind firewall port forwarding): ........................................................................ 24 SIP Settings .............................................................................................................................................. 26 AVER SVC OPERATION ........................................................................................................ 29 Before You Begin .......................................................................................................................................... 29 Home Screen................................................................................................................................................. 29 Configuration Icons ................................................................................................................................... 29 Camera and MIC Icons ............................................................................................................................. 30 WAN Address ........................................................................................................................................... 30 Real-Time Clock ....................................................................................................................................... 30 System Info .................................................................................................................................................... 31 Dial ................................................................................................................................................................ 32 Hang up the call ........................................................................................................................................ 33 Video Layout ............................................................................................................................................. 34 Phonebook .................................................................................................................................................... 35 Group ........................................................................................................................................................ 35 New Site (Contact in Phonebook) ............................................................................................................. 41 Contacts List ............................................................................................................................................. 45 SFB Contacts ............................................................................................................................................ 45 Online Phonebook .................................................................................................................................... 45 Favorite ..................................................................................................................................................... 46 Call History .................................................................................................................................................... 47 Settings.......................................................................................................................................................... 49 Call Settings .............................................................................................................................................. 49 System Settings ........................................................................................................................................ 52 Administrator ............................................................................................................................................. 55 Monitor ...................................................................................................................................................... 59 Date and Time .......................................................................................................................................... 60 Reset System............................................................................................................................................ 62 System License......................................................................................................................................... 63 WebRTC License ...................................................................................................................................... 64 Default Layout ........................................................................................................................................... 65 Test Utilities .............................................................................................................................................. 66 Video/Audio ................................................................................................................................................... 67 Camera ..................................................................................................................................................... 67 2nd Camera Setting .................................................................................................................................. 70 Microphone ............................................................................................................................................... 72 Video/Audio Codecs ................................................................................................................................. 74 Network ......................................................................................................................................................... 75 LAN Configuration..................................................................................................................................... 75 IPv6 ........................................................................................................................................................... 78 Advance Network ...................................................................................................................................... 80 Firewall...................................................................................................................................................... 81 SIP ............................................................................................................................................................ 82 SIP Configuration ...................................................................................................................................... 85 Gatekeeper ............................................................................................................................................... 90 Skype For Business .................................................................................................................................. 93 RTMP ........................................................................................................................................................ 94 iSCSI ......................................................................................................................................................... 95 WebRTC ................................................................................................................................................... 95 WEB CONFIGURATIONS....................................................................................................... 96 Using the WebTool ........................................................................................................................................ 96 Phonebook .................................................................................................................................................... 99 Edit and Save............................................................................................................................................ 99 Download Phonebook Entries................................................................................................................. 100 Upload Phonebook Entries ..................................................................................................................... 100 Download Call History Entries ................................................................................................................ 100 LDAP Setting .......................................................................................................................................... 101 Online Phonebook .................................................................................................................................. 101 Upload Files Setting (Group Call Only) ................................................................................................... 102 General Setting............................................................................................................................................ 103 Create Meeting ID ................................................................................................................................... 103 Enable Record ........................................................................................................................................ 103 Dual Stream Bandwidth Adjustment ....................................................................................................... 104 Update System ....................................................................................................................................... 105 EZ Join .................................................................................................................................................... 106 Customized Logo and Boot Animation ........................................................................................................ 107 TROUBLESHOOTING .......................................................................................................... 108 Audio ........................................................................................................................................................... 108 Video/Display............................................................................................................................................... 108 Network ....................................................................................................................................................... 109 Others .......................................................................................................................................................... 110 SCENARIOS FOR LAN CONNECTION ................................................................................. 112 Public IP Configuration (Outside of Firewall) ............................................................................................... 112 Private IP Configuration (Behind Firewall with Port Forwarding) ................................................................. 113 H.460 Gatekeeper with Firewall Traversal .................................................................................................. 114 REMOTE CONTROL BATTERY SAFETY INFORMATION .................................................... 116 SOFTWARE ADD-ONS ......................................................................................................... 116 LIMITED WARRANTY.......................................................................................................... 118 Limitations of Warranty ................................................................................................................................ 118 Disclaimer of Warranty ................................................................................................................................ 118 Limitation of Liability .................................................................................................................................... 119 Governing Law and Your Rights .................................................................................................................. 119 Introduction
Thank you for choosing SVC which offers professional videoconferencing experience.
SVC give you the latest technologies; slim form factor, flexible integration options and backward
compatibility to most videoconferencing install bases. It makes any business meetings and special
events much more reliable, effective, and secure.
Features
 SVC100 is an endpoint, SVC500 is a 6 ways MCU, both support multipoint license for up to 4 / 6 /
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8 / 10 / 16 sites
Support H.323, SIP standards, SIP TLS, Microsoft Lync 2013, Skype for Business 2015
communication protocols
Support WebRTC communication protocol (The WebRTC license purchase is required.)
Mixed protocols between H.323, SIP, Microsoft Lync 2013, Skype for Business 2015, and
WebRTC.
Real Time Messaging Protocol (RTMP) for Live streaming (Video and data over the Internet to
RTMP server)
Support Dual camera, presentation (Site by Site view), and PIP.
Support full content sharing experience (send and receive) at 60fps, send content from DVI-I or
VGA
Dual monitor support via HDMI1 and HDMI2
Support CIF (352x240) up to Full HD (1920x1080 60fps) video call
SVC100/SVC500 with PTZ camera is 18x zoom PTZ camera with 2Mega COMS sensor
Include one microphone array, much better audio pick up than competitor offering
10/100 and Gigabit Ethernet; video bandwidth from 64Kbps to 4Mbps
Support IPv4/IPv6 and Wake-on-LAN (WOL)
User-friendly on screen operation, support up to 22 languages
Support Phonebook download, upload and edit
Call history lookups of received, placed and missed calls, allow directly saving it to favorite
contact list
Support H.460 Gatekeeper for NAT and firewall traversal
G.722.1C* wideband support
Infrared (IR) remote control has power button; system supports remote API for AV integration
Secure communication using AES 128bit encryption
32G internal storage capacity for recording function (actual formatted capacity may be less)
*:G.722.1/G.722.1C, licensed from Polycom®
1
Package Contents
The following items are included in the package. Please check if each item is available before using.
1
4
3
2
Zoom
Pre sentatio n
5
6
7
8
9
10
11
12
13
1.
2.
3.
4.
5.
6.
7.
8.
9.
14
15
16
10.
11.
12.
13.
14.
15.
16.
17.
Main System
Camera
Microphone
Remote Controller
Power Adapter
Power Cord
VGA Cable
DVI to VGA Converter
Mini Din 8 pin MIC Cable
Vol
Layout
17
HDMI Cable x 2
Camera Cable
RJ-45 Cable
Warranty Card
Quick Installation Guide
Back Panel Label
Cable retainer
AAA Batteries(for Remote controller)
 The power cord will vary depending on the standard power outlet of the country where it is sold.
2
Installation
Getting Familiar with the SVC -Series
SVC includes Main System, MIC, Camera and Remote Controller.
Main System
Front Panel:
(1)
(2)
(3)
Name
Function
(1) LED Indicator
Show the status of LAN connection.
- Solid Green: LAN connection is successfully
- Flash Green: Data transmission is processing through the LAN
connection.
(3) USB Port
To connect the USB storage for system log saving and FW upgrade.
(2) POWER Button
Press this button to turn on/off main system.
- Red: power off
- Blue: power on
3
Back Panel:
(2)
(3)
(4) (5) (6) (7) (8) (9)
OUTPUT
INPUT
(1)
Name
Function
(1) LAN Port
Use the RJ-45 Ethernet cable to connect an IP-based network to the LAN
port.
(2) USB Port
To connect the USB storage for system log saving and FW upgrade.
(3) HDMI-2 Port
Connect the HDMI cable to the HDMI-2 output port located on the back
panel, and connect the other end of HDMI cable to a display device to output
both video and audio signal. In dual screen configuration, the output screen
connected to this port will be set up to secondary screen automatically.
Connect an HDMI cable from the HDMI monitor to HDMI-1 output port
located on the back panel. The HDMI interface allows you to transmit both
audio and video signals over a single cable (HDMI cable). In dual screen
configuration, the output screen connected to this port will be set up to
primary screen automatically.
Use to connect the main system to external speakers or amplifiers for audio
signal output.
Receive audio signal from MIC device via a mini din 8 pin MIC cable.
Receive audio signal from an external audio source through the audio cable.
(4) HDMI-1 Port
(5) AUDIO OUT Port
(6) MIC IN Port
(7) AUDIO IN Port
(8) HDMI IN(for 2nd
Camera)
(9) CAMERA IN Port
(10) HDMI Input
(11) DVI IN Port
(12) POWER Port
To connect 2nd camera via a HDMI cable.
Connect the camera to the main system via a camera cable.
Connect an external HDMI source as an input via this port.
Using the DVI to VGA connector to transfer the DVI to VGA interface and
through the VGA cable connects to the PC or NB.
Connect the power supply cord and adapter to the power port located on the
back panel. And connect the other end of the power cord to a suitable power
outlet.
4
MIC
MIC OU T
MIC IN
(1)
MIC OUT
MIC IN
(2)
(3)
Name
Function
(1) Mute
Mute/Unmute the Mic. Blue: Unmute; Red: Mute
(2) MIC OUT Port
(3) MIC IN Port
Outputs audio signal from the MIC to main system.
Receive audio signal from the second MIC and pass it through the MIC
OUT to the main system.
Camera
(1)
(2)
Name
Function
(1) CAMERA OUT Port
Connect the camera cable to the CAMERA OUT port located on the back
of camera and CAMERA IN port located on the back panel of main
system for a video transmission.
Receive IR signal from the remote control for system operation. Amber
light blinks when it detects key pressing event from remote.
(2) IR Sensor
5
Remote Controller(New)
The remote controller requires two “AAA” batteries (included). Make sure the batteries are installed
properly before using the remote controller. Aim the remote controller at the infrared sensor of your
AVer SVC camera to remote control the unit .
Name
Function
(1) Info
Press this button to display the call statistics
information.
Press this button to power on/off the main
system.
a. Use to enter alphanumeric. Press
(2) Power
(3) Numeric Pad
button and hold can switch between
numeric mode and alphanumeric mode.
b. Press number button 0~ 9 to switch the
number frame in main(enlarge) view while
conferencing call.( When Voice Activated
Layout Switch is disabled)
In enter mode, press this button to display
the on-screen keyboard.
Search contacts to make a call.
Add, edit, delete or create group contact
entries.
Press this button to back delete one
character at a time.
Start a call.
Bring up the main screen.
End the call.
In Home menu and video screen mode,
press it to display on-screen help information
(Supported in future).
Return to previous OSD menu.
a. Make a selection in OSD menus.
b. Accept incoming calls.
c. Display the site name and icon during
the meeting.
d. Auto Focus function(PTZ camera only)
a. Use these buttons to navigate through
the selections in OSD menus or
on-screen keyboard.
b. Pan and tilt the camera to adjust the
viewing.
c. Pan, tilt the zoomed in camera image or
captured image.
(4) Keypad
(5) Phonebook
(6) Delete
(7) Call
(8) Home
(9) Hang up
(10) Help
(11) Back
(12) Enter
(13) Navigation
Buttons
( ,
,
,
)
6
Name
Function
(14) Far/Near
a.
b.
(15) Video Input
a.
(16) Mute
Select to control either near site or far
site camera. The cam ctrl icon will
appear on the screen to indicate which
site’s camera you are controlling. The
cam ctrl icon will disappear after press
the Far/Near key 5 sec.
Press and hold can switch to OSD menu
between primary and secondary screen.
Press to select camera source output -Main, 2nd camera, Main camera + 2nd
camera, or camera off.
b.
Press and hold can switch camera
control between main and 2nd camera
(The 2nd camera screen will display
” icon).
“
a.
Press to Mute/Unmute the MIC. The
mute icon will appear when the MIC is
muted. The mute icon will become
translucent after 5 seconds.
Press and hold can on/off switch to
“DND” mode (Do Not Disturb). The
b.
“
(17) Zoom +/-
” icon will display on screen.
Increase/decrease the camera zoom or the
captured image magnifications.
Increase/decrease the speaker volume.
- Press to change the screen layout.
- Press and hold can switch to dual screen
mode. This splits the video conferencing
screen and present screen onto two
separate monitors (two monitors must be
connected to use the feature, one through
HDMI-1 and one through HDMI-2).
(18) Vol +/(19) Layout
7
Name
Function
(20) Presentation
Share the content that comes from either the
HDMI input source or the DVI/VGA input
source. The present icon will appear on the
screen when the presentation function is
enabled. The icon will disappear after 5 sec.
While video call, press presentation button
can select presentation source.
(21)
Press and hold can switch EZDraw screen on
SVC screen view if EZDraw is connected with
SVC system.
(22) Record/Livestram
a.
b.
Press to select video recording / RTMP
function.
While using EZDraw, press and hold
can share EZDraw screen view on SVC
screen view.
(23)
Press and hold can switch to OSD menu
between primary and secondary screen.
(24) Preset
Press to set the position. Press and hold can
switch to broadcasting message.
Capture the image from the camera(OSD
menu is not included) and save to external
USB pen drive.
(25) Snapshot
8
Remote Controller(Old)
The remote controller requires two “ cell battery CR2025” batteries (included). Make sure the batteries
are installed properly before using the remote controller. Aim the remote controller at the infrared
sensor of your AVer SVC camera to remote control the unit.
(1)
(2)
(3)
Name
Function
(1) Camera input
source
- Press to select camera source output -Main, 2nd camera, Main camera + 2nd
camera, or camera off.
(4)
(5)
(8)
(11)
(6)
(7)
(9)
(10)
(12)
(13)
(14)
(15)
(16)
(17)
(19)
(18)
(20)
- Press and hold can switch camera control
between main and 2nd camera (The 2nd
camera screen will display “
” icon).
(2) Power
(3) Mute
Press to power on/off the main system.
- Press to Mute/Unmute the MIC. The mute
icon will appear when the MIC is muted.
The mute icon will become translucent
after 5 seconds.
- Press and hold can on/off switch to “DND”
mode (Do Not Disturb). The “
” icon will
display on screen.
- Use to enter alphanumeric. Press
(4) Numeric Pad
button and hold can switch between
numeric mode and alphanumeric mode.
- Press number button 0~ 9 to switch the
number frame in main(enlarge) view while
conferencing call ( When Voice Activated
Layout Switch is disabled).
Start a call.
End the call.
Bring up the main screen.
- Press this button to backward delete one
character at a time.
- Return to previous OSD menu.
(5) Call
(6) Hang up
(7) Home
(8) Delete/Back
9
(1)
(2)
Name
Function
(9) Layout
- Press to change the screen layout.
- Press and hold can switch to dual screen
mode. This splits the video conferencing
screen and present screen onto two
separate monitors (two monitors must be
connected to use the feature, one through
HDMI-1 and one through HDMI-2).
Share the content that comes from either the
HDMI input source or the DVI/VGA input
source. The present icon will appear on the
screen when the presentation function is
enabled. The icon will disappear after 5 sec.
While video call, press presentation button
can select presentation source.
(3)
(4)
(5)
(8)
(11)
(6)
(7)
(9)
(10)
(12)
(10) Presentation
(13)
(14)
(15)
(16)
(17)
(19)
(18)
(20)
(11) Vol +
(12) Zoom +
Increase the speaker volume.
(13) Enter
- Make a selection in OSD menus.
- Accept incoming calls.
- Display the site name and icon during the
meeting.
- Auto Focus function(PTZ camera only)
- Use these buttons to navigate through the
selections in OSD menus or on-screen
keyboard.
- Pan and tilt the camera to adjust the
viewing.
- Pan, tilt the zoomed in camera image or
captured image.
Decrease the speaker volume.
Decrease the camera zoom or the captured
image magnifications.
- Press to select video recording / RTMP
function.
- While using EZDraw, press and hold can
share EZDraw screen view on SVC screen
view.
Increase the camera zoom or the captured
image magnifications.
(14) Navigation
Buttons
( , , ,
)
(15) Vol (16) Zoom (17) Record/RTMP
10
(1)
(2)
Name
Function
(18) Snapshot
Capture the image from the camera (OSD
menu is not included) and save to external
USB pen drive.
- Press to select to control either near site or
far site camera. The cam ctrl icon will
appear on the screen to indicate which
site’s camera you are controlling. The cam
ctrl icon will disappear after press the
Far/Near key 5 sec.
- Press and hold can switch to OSD menu
between primary and secondary screen.
Press to set the position. Press and hold can
switch to broadcasting message.
(3)
(19) Far/Near
(4)
(5)
(8)
(11)
(6)
(7)
(9)
(10)
(12)
(13)
(20) Preset
(14)
(15)
(16)
(17)
(19)
(18)
(20)
11
Connections
Before making the connections, make sure all devices are powered off. Refer to the illustrated
connections below and also to the user manual of the device you are connecting to the SVC100/500
system.
 Make sure all connections have been connected successfully before powering on the system.
12
Connecting Monitors (HDMI Out)
Locate the HDMI input port of the graphics display device and connect it to HDMI OUT ports of the
AVer SVC with the supplied HDMI cables. You can connect the HDMI-1 OUT ports and HDMI-2 OUT
ports at the same time upon a dual screen configuration.
Connecting the Camera (Camera In)
Locate the port on the back of the camera and connect it to the CAMERA IN port of the SVC with the
supplied camera cable.
13
Connecting the 2nd Camera (HDMI In)
Locate the port on the back of the camera and connect it to the HDMI IN port of the SVC with the
HDMI cable. If user wants to control 2nd camera, connect the 2nd camera to USB port of the SVC with
the RS232 to USB cable and VISCA cable to the 2nd camera.
Connecting the MIC (MIC In)
Use the supplied MIC cable and connect the red tag connector to the MIC IN port of the SVC. Then
connect the other end of the MIC cable with the blue tag to MIC OUT port.
 Press the button on the top of AVer SVC-MIC to mute/un-mute the MIC.
 Please connect the cable to the port follow by the color on the cable and port, ex. red to red.
14
Connecting the LAN (RJ-45)
Connect the LAN port of AVer SVC to a RJ-45 wall jack or Ethernet hub with the supplied RJ-45
cable.
 It is requires an IP-based network before beginning LAN connection.
Connecting the Power (DC 12V)
Connect the power adapter to a standard 100V~240V AC power outlet with the supplied power
adapter and power cord.
 To prevent shock, make sure all the connections on the main system are connected successfully
before connecting the power cable and turning on the power.
 Make sure to use the supplied available power adapter.
15
Connecting PC (HDMI In/DVI In)
Locate the HDMI output port of the Laptop and connect it to HDMI IN port of SVC with the supplied
HDMI cable for an image display.
Use the supplied DVI to VGA connector and connect to the DVI port of Laptop with VGA cable.
 To share the video signal from the computer, press PRESENTATION and select “HDMI” or ”DVI”
source.
Connecting the Audio (Audio In/Out)
AUDIO IN:
Locate the AUDIO output port of the Laptop or Desktop and connect it to AUDIO IN port of AVer SVC
with the supplied 3.5mm Audio cable.
16
AUDIO OUT:
Locate the AUDIO in port of the LCD TV speaker or normal speaker and connect them to AUDIO OUT
port of SVC with a RCA cable.
USB Storage (USB Ports)
SVC main system supports three USB2.0 interface(two at back side, one at front side) for saving data.
[Note] The USB ports only support USB pen drive for F/W upgrading and saving log file; they DO
NOT supply 5V power for any external devices.
17
Install Cable Retainer
Use cable retainer to prevent cable to off from MIC.
1. Connect the cables.
2. Slide the cable retainer into calbes.
Cable retainer
3. Screw tight to fix the cable retainer on MIC.
Screw tight the cable retainer
18
Camera and Microphone Introduction
This chapter explains the best way to position SVC in a conference room.
Using the Camera
SVC100/500 includes a detached camera that can pan (±100 deg. range), tilt (±25 deg. range)
,
,
,
and zoom +/- buttons on remote controller.
and zoom (total 18x) by using the
 Avoid physically turn camera while system is powered on to prevent permanent damaging the
motors and gears and void the warranty. Always use the remote control to pan and tilt the camera
head.
Infrared Sensor (IR)
Aim the remote controller at the camera infrared sensor to operate the unit.
19
Positioning the MIC
The best distance for SVC-MIC to receive audio signal is within 3m. The SVC-MIC can connect up to
4 in one chain.
Single Microphone
Two Microphones
20
AVer SVC Wizard Setup
For the first time using AVer SVC system, the Installation Wizard will guide the user to setup SVC
system step by step. After completing the wizard setup, user may start to use the SVC system.
In Installation Wizard, user can use the following buttons on remote controller to move between the
selections and make/confirm selection.
: To expand the drop-down list, make/confirm the selection.
/
: Move the cursor up or down.
: Move the cursor to right or on Next button.
: Move the cursor to left or on Back button.
Start
Please follow the below description to complete the wizard setup.
Connect your SVC system well and turn on the
power. After your SVC system starting, user will
see the Installation Wizard screen shown up.
If you want to pass the Wizard setup, press
button move to Skip button and press
to go
to Home page.
21
Language
Select the language of the SVC system.
Press
use
to expand the drop-down list. Then,
or
press
button to move the selection and
to make the selection. After selecting,
press
to move to Next option and press
to go next step.
Site Name
Assign a name for SVC system. Use the numeric pad on remote controller to enter the site
name.
After entering the site name, press
Next button and press
to go next step.
To go back to last step, press
Back option and press
to move to
to move to
to confirm.
[Note]
1. Repeat press the number button to select the
character that user wants to enter.
2. The site name is character only
Network Setting
Select the network environment that user has used.
Use
and
and press
button to move to the selection
to confirm the selection.
[Note] User can refer to chapter of Scenarios For
LAN Connection for the description of network
environment.
After selecting the network setting option, user
need to configure the network parameters. Follow
the below description to setup the network
settings.
22
Public IP Configuration (Outside of Firewall):
Your SVC system is connecting directly to the internet. Select the IP mode.
Obtain IP address by DHCP: Configure the system to automatically obtain an IP address from the
DHCP server. The SVC system will automatically get an IP address which assigned by your DHCP
server on LAN. The IP address and related information will display. Click OK to accept the setting.
Static IP: Configure the system to use the assigned IP address. Select this when the public IP
address is available.
Enter the following information and click Apply to save the settings. To go to next step, click Next
and click Back to go back to Network Setting page.
1. Your IP Address is: Enter your IP address
manually.
2. Subnet Mask: Enter the subnet mask
address when the system does not
automatically obtain the subnet mask
3. Default Gateway: A gateway is a network
point that acts as an entrance to another
network. Enter the gateway address when the
system does not automatically obtain the
gateway.
4. Preferred DNS Server: Domain Name
System (DNS) servers convert human
friendly names (for example:
www.example.com) to IP addresses
(218.77.272.166) that let machines be found
on the network. The preferred DNS server is
the one your computer asks first. The
alternate is a backup. Enter the Preferred and
Alternated DNS Server address.
5. Alternate DNS Server: Enter another
Domain Name server for second choice.
23
IPv6: IPv6 is an evolutionary upgrade to the Internet Protocol. IPv6 will coexist with the older IPv4
for some time. IPv6 addresses are 128-bit IP address written in hexadecimal and separated by
colons.
Select and enter the following information and click Apply to save the settings. To go to next step,
click Next option and click Back to go back to Network Setting step.
1. IP Address Type:
(1) Static IP: Configure the system to use the
assigned IP address. Select this when the
public IP address is available.
(2) Auto: Obtain the dynamic IP address
automatically. User needs to enter the IP
address and prefix length in following.
2. Your IP Address is: Enter your IP address
manually.
3. Prefix Length: Prefix Length allows you to
place as many IPv6 devices as the underlying
network medium allows.
Private IP Configuration (behind firewall port forwarding):
Your SVC system is connecting to the internet through a firewall.
 Please make sure you have set the following ports in port forwarding in your firewall. Then, click
Next to select the IP mode of your network
Obtain IP address by DHCP: Configure the
system to automatically obtain an IP address
from the DHCP server. The SVC system will
automatically get an IP address which assigned
by your DHCP server on LAN. The IP address
and related information will display. Click OK to
accept the setting.
24
Static IP: Configure the system to use the assigned IP address. Select this when the public IP
address is available.
Enter the following information and click Apply to save the settings. To go to next step, click Next
and click Back to go back to Network Setting page.
1. Your IP Address is: Enter your IP address
manually.
2. Subnet Mask: Enter the subnet mask
address when the system does not
automatically obtain the subnet mask
3. Default Gateway: A gateway is a network
point that acts as an entrance to another
network. Enter the gateway address when the
system does not automatically obtain the
gateway.
4. Preferred DNS Server: Domain Name
System (DNS) servers convert human
friendly names (for example:
www.example.com) to IP addresses
(218.77.272.166) that let machines be found
on the network. The preferred DNS server is
the one your computer asks first. The
alternate is a backup. Enter the Preferred and
Alternated DNS Server address.
5. Alternate DNS Server: Enter another
Domain Name server for second choice.
IPv6: IPv6 is an evolutionary upgrade to the Internet Protocol. IPv6 will coexist with the older IPv4
for some time. IPv6 addresses are 128-bit IP address written in hexadecimal and separated by
colons.
Select and enter the following information and click Apply to save the settings. To go to next step,
click Next option and click Back to go back to Network Setting step.
1. IP Address Type:
(1) Static IP: Configure the system to use
the assigned IP address. Select this
when the public IP address is available.
(2) Auto: Obtain the dynamic IP address
automatically. User needs to enter the
IP address and prefix length in
following.
2. Your IP Address is: Enter your IP address
manually.
3. Prefix Length: Prefix Length allows you to
place as many IPv6 devices as the underlying
network medium allows.
25
SIP Settings
Session Initiation Protocol (SIP) allows you around the world to communicate using your supported
devices over the Internet. After setting network, user can choose to setup SIP or Skip SIP setting.
To setup SIP, enter or select the following information
1. SIP Site Name: Enter the SIP site name for
others to identify. The SIP site name may be
the same or different then the domain for
Web activity. Use numeric pad to enter the
SIP site name in column.
2. Internet Protocol: Select to use IPv4 or IPv6
as IP protocol. Press
to expand
drop-down list and use
selection. Press
,
to move the
to confirm the selection.
4. SIP Port: Change this value only if you use
3. SIP Transport Protocol: Select the SIP
specific settings in your network system. By
Transport Protocol type from the drop-down
default, the SIP port is set to 5060.
list for using. There are two types of Internet
Protocol (IP) traffic. They are Transmission
5. STUN Server: STUN (Session Traversal
Control Protocol (TCP) and User Datagram
Utilities for NAT) is a standardized set of
Protocol (UDP). To ensure proper connection,
methods and a network protocol to allow an
verify if both calling parties are using the
end host to discover its public IP address if it
same transport protocol. By default, it is set to
is located behind NAT.
UDP.
(1) TCP: TCP is connection oriented. Once a 6. STUN Port: Enter the port number of STUN
server.
connection is established, data can be
sent bidirectional.
(2) UDP: UDP is a simpler, connectionless
Internet protocol. Multiple messages are
sent as packets in chunks using UDP.
26
SIP Server Registration
A typical SIP session involves a client requesting a session with a SIP server. After the request is
received, the SIP server returns a response to the user indicating the availability of the session.
After setting SIP, user can choose to setup SIP Server Registration or Skip.
To setup SIP Server Registration, enter the following information and click Register to save the
settings. After completing, click Next to go next step.
1. User Name: Enter the terminal server name.
2. Authorization Name & Password: Enter the
authorization name and password of terminal
server.
3. Registrar Server: Registrar Server accepts
registrations from users and places these
registrations, (which is essentially location
information), in a database known as a
location service. Enter the Registrar Server
name that you want to use.
4. Proxy Server: Proxy Server is computing
device (typically a server) that interfaces
between data processing devices and others
within a communications network. These
devices may be located on the same local
area network or an external network. Enter
the used Proxy Server name.
5. Account Active: Mark and select “Register”
to activate the account.
27
Date and Time Setting
Setup the SVC system date and time. User can choose to use NTP server to adjust the date/time or
manually enter the current date/time.
Network Time Protocol (NTP)
Network Time Protocol (NTP) is a protocol that is used to synchronize system clock times in a
network of device.
1. NTP Server: The Network Time Protocol
(NTP) allows administrators to synchronize
all network computers to a main server. This
keeps all network machine clocks on the
same time. Enter the NTP Server name that
you want to follow.
2. Time Zone: Timezone allows you to adjust
the time when you are in a different country or
area so that you can keep the same time with
your original area. Most of the time zones on
land are offset from Coordinated Universal
Time (UTC) by a whole number of hours
(UTC-12 to UTC+14)
Manually Setting
Enter the present year, month, date, hour, minute, and second by yourself
After completing date/time setup, click Finish to
complete the Installation Wizard setup. Before
that, user can back to previous page or go to
home menu. How to dial a call; refer to chapter of
Making a Call.
28
AVer SVC OPERATION
Connecting the camera, microphone, main system, display and power, press the power button to turn
on SVC. Power button starts blinking blue light, AVer logo shows up followed by an animation and
music. In 30 seconds camera image and home screen appear on screen. Aim the remote controller to
camera and start configuring AVer SVC.
Before You Begin
Basic Operation
Navigation buttons: Use the
controller.
Enter button: Use the
,
,
and
buttons to move the selection on the remote
to confirm the selection on the remote controller.
Apply: Make the changed value to take effect. (For SVC Application)
Save: Accept the created value and save it to the system.
Cancel: Cancel the changed value and exit the present screen.
Home Screen
Simply use the navigation buttons to move between selections and press
to confirm the
selection. You can easily place a call and select the site contact either in Dial, Phonebook or Call
History. You can easily setup up the system in Settings of General Setting, Video/Audio, and
Network. The administrator can set a security password to prevent changes made to the system
setting and WebTool access.
Configuration Icons
From left to right:
Information, Phonebook, Dial, Call history, and Settings
29
Camera and MIC Icons
On the upper left-hand corner of your home
screen, you may see camera and MIC
indications.
When
camera
is
removed,
“Camera
Disconnected” warning message is displayed
and screen is blue.
is displayed on that screen, it means
When
far site remote can be operated by remote
controller.
is displayed indicating microphone is mute.
Try pressing the mute button on microphone or
remote controller to unmute it (LED indicator on
microphone turns blue).
WAN Address
In setup menu, you can find current WAN IP
address on the upper right corner.
Real-Time Clock
In setup menu, you can find the current Date and
Time next to WAN address.
30
System Info
Select
(Info) button on setup menu to enter
to system information page.
- Local Site Info: It shows the relative
information about your SVC main system
including Site Name, Model name, Maximum
Allowable Sites, Skype for Business,
WebRTC, Meeting ID, IP Address, MAC
Address and System Version.
- Connection Status Info: it shows the call
status while call is connected.
- Presentation: it shows the status while in
presentation mode.
- Internal Storage: Display the capacity of
internal storage and recording files. The save
order is external USB > NAS storage server >
Internal storage. To delete file, press
button on remote controller.
To export the files to external USB, plug the
USB pen drive to SVC system and press
to select the file. Press
to select all files.
Then, press
button to copy and keep
original file or press
button to copy and
delete original file on SVC.
31
- USB Flash Drive: Only USB pen drive is
plugged to SVC system will display it. Display
capacity of USB pen drive. User can play
recording file of SVC on SVC.
Dial
Dial selection allows you to enter dial screen and
make a call. Press
button on the remote
controller has the same effect.
Call to
Use the number keys on the remote controller
to enter the IP address or number or SIP URL
(ex: sip:username.password@host) you want to
call. AVer remote controller supports
alpha-numeric operation, press numeric key
multiple times to select the alphabet or symbol.
[Note] Press
button and hold can switch
between numeric mode(123) and alphanumeric
mode(ABC/123).
Call Type
AVer SVC supports H.32, SIP, SIP Only Voice
calls. H.323 is commonly used to communication
to other videoconferencing room systems. SIP is
commonly used to communicate with other VoIP
devices. SIP Only Voice is used when other
conference site could not recognize SVC video
code, only transfer voice. Use the
button to
select which type of call type you want to make
then press
to confirm.
[Note] H.322 and SIP call type can be existed in
a same conference call meeting.
32
Call Quality
For the Call Quality selection, enter the desired
call quality (or network bandwidth) from the
drop-down list (default or 64K up to 8M bit per
second).
[Note] 8M
connection.
call
quality
support
for
P2P
Select the “Call” on the Dial configuration
screen then press
to make a call.
Make sure the network jack is plugged in and
network is working properly before making a call;
otherwise, the “Network Jack Unplugged”
information will appear. Click “OK” to reconfirm
the network connection.
Hang up the call
1.
When in multi-point call conference, press
button(Hang up) on remote control
and a call-point list screen is pop-up.
2.
Use the ▲ and ▼ buttons to select which
. To
you want to disconnect and press
end the meeting, select Disconnect All.
3.
You will notice the site names in the
meeting are color coded. If you are not sure
of which name you want to disconnect, refer
to the color of the frame.
4.
In multiple call conference, you can choose
to hang out which call.
33
Video Layout
 Video layout on multisite connections is shown as following figure.
 When only 2 points connection with content sharing, user can have 7th layout to choose which screen layout
shows content sharing and far sit view only.
 To view all 16 points connection, please select the equal spilt layout, see figure below.
34
Phonebook
Phonebook allows you to create and edit contact
information, group contacts by category, search
contacts then make a call. The group and
contact (site) name in the directory will be sorted
in alphabetical order. You may use the WebTool
to edit or import the phonebook entries too.
Group
Select Phonebook and press
Press
.
to select Group and press
.
If you have lots of contacts, it is better to
categorize them to groups such as client,
vendor, company, branch, etc. to make the
lookup easier.
Create a New Group
In the Group configuration screen, Press “Red”
button on the remote controller to pop up the
group dialogue box.
35

Input Group Name: Enter a name for the
group.

Input Mailto: Enter an email address for
receiving files upload notice.

Input Google Account: Enter a google
account to receive file upload notice from
the mail account that you have setup in
“Input Mailto”.

Input Google Password: Enter the google
account’s password the you have setup in
“Input Google Account”.
After enter all information, select “Save” to save
the new group. Or select “Cancel” to exit the
dialogue box.
The new group name will be saved and
displayed in the group list.
Search a Created Group
Press “Yellow”
button on the remote
controller and enter the group name that you
want to search.
If the name you enter has not been created, the
system will show you “No Group Available”,
please search again.
36
If the Group data are over one page, you can
button or “Blue”
also press “Green”
button to Page Up or Page Down.
37
Edit Group
Select Phonebook│Group and press
.
Select the name you want to modify in the group
list.
Select “Edit Group” and press
.
Modify the information and select “Save” to
save the revised information.
Auto Upload: Enable/disable uploading the
record and snapshot files to google drive
automatically. When a red “X” is displayed, it
means upload function is not setup yet. Please
go to SVC system’s web page to setup upload
function(also see Web Configuration).
[Note]
1. Recording and snapshot files upload only
available for group call.
2. Uploading will be active at 1 hour later after
conferencing call finished and there in no other
conferencing call or operation on SVC system in
a 1 hour.
If you have revised group name, then, the new
group name will be displayed in the group list.
 If the revised name is the same as the saved name, the revised name will be ignored.
38
Add Contact from Group List
Select Phonebook│Group and press
.
Select the Group name you want to add to
Contacts List.
Select “Edit Group” and press
.
Confirm the Group Name what you want to add
to the contacts list and then select “Contacts
List”.
In the Group Site list, select the item that you
want to add to the contracts list and then press
button on the remote controller to
“Red”
save the selection.
39
Select “Save" to save the Group name and
added site to the contacts list.
The selected Group name and added site will be
added into the contacts list.
Delete Group
Select Phonebook│Group and press
.
Select the name you want to remove in the
group list.
Select “Delete Group” and press
.
Select “Yes” to remove the selected group
name and “Cancel” to cancel group name
deletion.
The selected group name will disappear in the
group list when deleted.
40
Group Call
Select Phonebook│Group and press
.
Select the name you want to select in the group
list.
Select “Group Call” and press
.
SVC system will star to call the site point in
selected group. To stop calling, select Cancel.
New Site (Contact in Phonebook)
New Site allows you to create and edit the information to each site.
Add New Site
Select Phonebook│New Site and press
.
Select the Group name, if you don’t want to add
the entry into a group, please select
“Non-Group” item.
Select Site Name box. Enter the site name with
the remote controller and press
.
Enter the used call type information either H.323
or SIP.
41
Select the desired call quality value in the
drop-down list.
Select “Save” to store the newly added site
contact.
42
Edit New Site
Select Phonebook│Contacts List and press
.
Select the contact you want to modify and
press
.
Select “Edit Site” and press
.
In the Edit Site screen, you many change the
Group name, Site Name, H.323. SIP and Call
Quality.
After making the changes, select “Save” to
apply the new changes or “Cancel” to reserve
the original settings.
The saved changes will be shown in the Group
Site list.
43
Delete New Site
Select Phonebook │ Contacts List and press
.
Select the contact you want to delete and press
.
Select “Delete Site” and press
.
Select “Yes” to remove the selected contact
and “No” to cancel contact deletion.
The selected contact will disappear in the
Group-Site list when deleted.
44
Contacts List
Contacts List shows you all of the contacts that
you have created and saved. You can select the
contact from the Contacts List directly for
modifying or deleting. In the Contacts List
configuration screen, you can also use the
“Yellow”
button on the remote controller to
search the contact that you want. If the
Group-Site over one page, you can also press
“Green”
button or “Blue”
button to
Page Up or Page Down.
SFB Contacts
Display the contact list of Skype for Business, once you register account successful.
Select Phonebook│SFB Contacts and press
.
User can select the contactor to make a call.
Online Phonebook
View the phonebooks are downloaded from
LDAP server.
45
Favorite
AVer SVC allows you save up to 10 most used contacts in the favorite list.
Select Phonebook│Favorite and press
.
Select which line (0~9) do you want to save the
favorite contact and press
.
Select the contact from the pop-up Group Site
list and press “Red”
button on the remote
controller to save the selection.
The item selected will be added into favorite list.
You can make the calls from the favorite list
#(0~9) which you have set the favorite list, to
press and hold the button #(0~9) via remote
controller in Home menu screen.
46
Call History
The Call History allows you to check the
incoming/outgoing calls made and their status.
You can also make a call by selecting it in the
Call History list.
Call Status
Select Call History and press
.
The Call History will show you the IP address or
the Site name with call type, Call Date/Time,
Duration, and Call status. Refer to the table
below to check the call status.
Call Status
Answered
Failed
IN
OUT
Make a Call From the Call History
Select Call History and press
.
Use the
and
buttons to move the
selection and scroll up and down in the call
history list.
Press
and select “Call” to make a call. Or
button on the remote controller to
press
make a call.
The call will be connected.
47
Make a Contact from the Call History
You can also save the call in/out information into your contacts list.
Select Call History and press
.
and
buttons to move the
Use the
selection and scroll up and down in the call
history list.
Press
and select “Save” to pop-up contact
editing form. All relative information has filled in
the contact form already based on the selected
call entry from the Call History.
Confirm the Group selection then select “Save”
to save the call entry into your contact.
48
Settings
The Settings allows you to modify system
setting, authority of administrator, monitor
setting, and adjust date and time.
Call Settings
Call Setting set the system to enable/disable auto answer, set the default call quality, and
enable/disable Advanced Encryption Standard which ciphers the data to protect against unauthorized
data access.
Auto Answer
Select General Setting and press
Call Settings and press
to select
.
. In the Auto
Select Auto Answer and press
Answer drop-down list, select “OFF” to turn off
Auto Answer. “ON” to answer the call
automatically and “First Call Only” to
automatically answer the first call and answer or
reject other incoming calls manually. “First ON
with MIC Mute” will automatically answer the
first coming call but local site is in mute status;
the caller site couldn’t hear any sound from local
site. “Do Not Disturb” will not answer any
coming call.
If you are already in a conference, even if the
Auto Answer is turned on, you also need to
accept the next call manually.
49
Default Call Quality
SVC main system supports 64K,128k, 192k,
256k, 384k, 512k, 768k, 1024k, 1152k, 1472k,
1536k, 1920k, 2048k , 3072k, 4096k selection
for default call quality. By default, it is set to
512k.
Enable/Disable AES
Advanced Encryption Standard (AES) encrypts
the data that is being transmitted during a video
conferencing to provide protection against
unauthorized data access. Encrypted data can
only be read with the device that also supports
the AES standard. All parties on the call must
support AES to use this feature, or else the data
will not be encrypted.
Select Settings│Call Settings and press
.
Select the Enable AES check box to active this
function.
 This function may be restricted and unavailable in some countries.
Enable/Disable QoS
Quality of Service (QoS) provides different
priority data flows to guarantee a certain level of
performance in video conferencing data flow. To
activate QoS, select General Setting │ Call
. Select the Enable
Settings and press
QoS check box to active this function. By
default, this function is disabled.
50
Show Call Duration
Enable/disable the call duration showing, by
default, this function is enabled.
Max. Transmitting/Receiving Bandwidth
This function allows you to specify the
maximum bandwidth of the outbound and
inbound calls. AVer SVC system supports up
to 36M.
Voice Activated Layout Switch
During the video conferencing, the SVC
system will detect which connected point is
talking and show the video of talking point into
enlarge screen view.
[Note]
1.
2.
3.
4.
When function of Voice Activated Layout Switch is enabled, the multiple connections must over 3 points.
When voice activate function is disabled, the screen is displayed the video of first connected call.
In Figure 1, the layout 2, 3 and 4 are displayed the talking point at largest video screen area and rest of
points are displayed in small video screen area. If connecting point doesn’t enable “Voice Activated Layout
Switch” function, it will display in small screen.
In Figure 1, the layout 4 is displayed talking point on largest video screen area. If Voice Activated Layout
Switch doesn’t enable, the largest video screen area is displayed video of local site.
51
For example:
Figure 1
System Settings
System Settings allows you to enter or change your system’s site name which will appear on the
screen during the call session for the other party to identify you, set Language, the time for Auto
Power off and enable/disable Keypad Tone function for your main system.
Site Name
Select General Setting and press
to select
. The site name
System Settings and press
is represented as name of this SVC system.
Enter the site name as you wanted.
Language
Select General Setting and press
System Settings and press
to select
.
SVC main system supports up to 22 languages
for your selection. Select the language from the
drop-down list directly and the language for the
system will turn into the selected language
automatically.
52
Auto Power Off Mode
Auto Power Off Mode allows you to set the time to power off your system automatically after idling.
Select General Setting and press
System Settings and press
to select
.
Select the time from the Auto Power Off Mode
drop-down list (OFF/30Minutes/
1Hour/2Hours/3Hours/4Hours). Disable this
function, please select “OFF”. The function will
completely turn off the system once you have
set the auto power off time. To turn on the
system you need to press the Power button on
the SVC main unit again.
Connect to AVer Register Server
Click Settings │ General Setting │ System
Setting
The default is enabled.
Enable to create meeting ID. When Connect to
AVer Register Server is disabled, the meeting ID
cannot be created and the meeting invitation
from outlook EZMeetup will be failure.
[Note] A internet access is required.
53
Keypad Tone
Keypad Tone allows you to enable/disable tone sounds when you are dialing a number using the
remote controller.
Select General Setting and press
System Settings and press
to select
.
Select the Keypad Tone check box to enable the
tone sounds. By default, this function is enabled.
Enable SNMP
Simple Network Management Protocol. Watching device info and status via 3rd party SNMP
monitoring software.
Select General Setting and press
System Settings and press
to select
.
Enable SNMP: Enable your SNMP function for
collecting and organizing information about
managed devices.
Port: Settings the default UDP port 161 for
general SNMP messages.
MIB’s OID description as following:
MIB
OID
Description
AVer_MIB
1.3.6.1.4.1.50053.1.1.1.1.0
The endpoint‘s model.
AVer_MIB
1.3.6.1.4.1.50053.1.1.1.2.0
The firmware version of the endpoint.
AVer_MIB
1.3.6.1.4.1.50053.1.1.1.3.0
The camera version of the endpoint.
AVer_MIB
1.3.6.1.4.1.50053.1.1.1.4.0
AVer_MIB
1.3.6.1.4.1.50053.1.1.1.5.0
AVer_MIB
1.3.6.1.4.1.50053.1.1.1.6.0
AVer_MIB
1.3.6.1.4.1.50053.1.1.1.7.0
The MAC address of the endpoint.
The site name of the endpoint.
For example, meeting room.
The maximum of endpoint allowable
connection number.
The IPv4 of the endpoint.
AVer_MIB
1.3.6.1.4.1.50053.1.1.1.8.0
The IPv6 of the endpoint.
AVer_MIB
1.3.6.1.4.1.50053.1.2.1.0
reboot
54
Administrator
Enable Web Admin
Select General Setting and press
Administrator and press
to select
.
Here allows you to enable administrator authority
of Web Tool. When you access to Web Tool, a
password is required. The default password is
“1234”.
Enable Admin
Select General Setting and press
Administrator and press
to select
.
Here allows you to enable authority of system
administrator. When you want to setup system,
a password is required. The default password is
“1234”.
To change password, select Change Admin
Password. Enter the admin password, then,
enter new password and confirm password,
select OK to change the password.
55
Change EZDraw Password
Select General Setting and press
Administrator and press
to select
.
Here allows you to change password of
EZDraw.
EZDraw password is used when user use
EZDraw on tablet to connect to SVC system.
SVC system support up to 10 users to connect
to SVC system by EZDraw.
The default password is “1234”
Enable VCLine/ScreenShare
Select General Setting and press
Administrator and press
to select
.
Here allows you to enable function of VCLink
and ScreenShare
Change VCLine/ScreenShare Password
Select General Setting and press
Administrator and press
to select
.
Here allows you to change password of VCLink
and ScreenShare. The default password is
“1234”
56
Save System Log
If you encounter unknown issues and are unsure of how to troubleshoot the unit, sending us the
saved system log data to help us solve your problem faster.
Insert a USB Flash drive into the USB Port(on front panel and back panel) of the SVC main system.
Select “Save” located next to “Save System
Log” to save the system log into your USB
Flash drive.
After the file is saved, select “OK”. Remove the
USB Flash drive and insert it into your
computer’s USB port. Located the file
message.tar.gz and send it to the technical
support team.
Firmware Update Notice
Select this function check box to enable
firmware updated notice function. By default, this
function is enabled.
57
Far End Camera Control
Select the “Far End Camera Control” check
box to enable the far site to control your camera.
By default, this function is enabled.
58
Monitor
SVC main system allows you to connect dual monitor. In the Monitor configuration screen, you can
configure the Aspect Ratio and Screen Saver to each monitor.
Select General Setting and press
Monitor and press
to select
.
Select the Screen Saver time (OFF/10
Minutes/20Minutes/30Minutes/60Minutes) from
the drop-down list and press
. You can
select “OFF” to disable this function or define a
standby mode time.
 The screen will turn black when the system is in standby mode. Press any button on the remote
controller to wake up the system.
TV Underscan
For older type TVs/CRT monitors, this function
can help to auto adjust screen view when the
GUI is exceeded the monitor view range.
HDMI1 Compatible Offset Frame
To adjust screen position if the screen display is
not in center.
59
Date and Time
Date and Time allows you to set the Date and Time formats, adjust the time setting and change the
time zones around the world and countries.
Date Format
Select General Setting and press
Date and Time and press
to select
.
Select the Date Format (yyyy-mm-dd/
mm-dd-yyyy/dd-mm-yyyy) you prefer from the
drop-down list.
Time Format
Select General Setting and press
Date and Time and press
to select
.
Select the Time Format (24-hour/12-hour) you
prefer from the drop-down list.
Enable NTP
Network Time Protocol (NTP) is a protocol that
is used to synchronize computer clock times in a
network of computers. Select the Enable NTP
check box to make your main system time the
same as the network time.
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NTP Server
The Network Time Protocol (NTP) allows
administrators to synchronize all network
computers to a main server. This keeps all
network machine clocks on the same time. Enter
the NTP Server name that you want to follow.
Timezone
Timezone allows you to adjust the time when you
are in a different country or area so that you can
keep the same time with your original area. Most
of the time zones on land are offset from
Coordinated Universal Time (UTC) by a whole
number of hours (UTC-12 to UTC+14).
Year and Hour
Enter the date and time including year, month,
day, hour and minute that you want to show on
the present system.
Select “Apply” to active your settings.
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Reset System
The Reset System allows you to reset your main
system to factory settings, which will clear
phonebook entries and call history. Make sure to
back up the information before resetting the
system.
Default Setting Reset: LAN configuration,
video/audio codec selection, call settings and so
on will be reset. Click “Yes” to reset your system
to factory default values.
Clear Phonebook: All the phonebook entries
saved in the system will be deleted.
Click “Yes” to delete all content of your
phonebook.
Clear Call History: All the incoming and
outgoing call records will be deleted. Click “Yes”
to delete all calling information of the call history.
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System License
SVC can purchase license to increase call-point
up to 16 call-points. To purchase license, please
contact your sales dealer.
Select Add License to enter license serial
number.
Press keypad button on remote and enter the
license serial number. After entering, select OK
to back to License enter page. Then, select
Activate to register the license.
[Note]
1. License serial number is capital sensitive.
2. One license only for one SVC device.
You will see the license serial number list in
Activate License section.
To enter another license serial number, follow
above steps.
63
WebRTC License
SVC supports WebRTC but license updated is
required. To purchase license, please contact
your sales dealer.
1.
Select Add License to enter license serial
number.
2.
Press keypad button on remote and enter
the license serial number. After entering,
select OK to back to License enter page.
Then, select Activate to register the
license.
[Note]

License serial number is capital sensitive.

One license only for one SVC device.
64
Default Layout
You can select the layout for call conference.
There four type of layout – Layout without
content, Layout with content, Dual content layout
setting and Dual camera layout setting
Layout without content: Only display call
video, no content share screen.
There 4 layouts can be chosen. During the call
conferencing, the default display layout will be
the layout that you has chosen.
Layout with content: display call video and
content share screen.
There 6 layouts can be chosen; but only 2
layouts include content share screen. During the
call conferencing, the default display layout will
be the layout that you has chosen.
Dual content layout setting: display HDMI port
content and DVI port content simultaneously
screen.
There 3 layouts can be chosen; When you
choose dual presentation output, the default
display layout will be the layout that you has
chosen.
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Dual camera layout setting: display Main
camera and 2nd camera simultaneously screen.
There 3 layouts can be chosen; When you
choose dual camera video output, the default
display layout will be the layout that you has
chosen.
PIP Display Time: When conference call is
connected, screen is displayed in PIP mode.
You can manually setup PIP mode display time.
The default is 5 seconds.
Test Utilities
Test Command
To ping or traceroute the far site device.
Select General Setting │ Test Utilities and
.
press
Select Test Command and press
.
‐ Ping: Ping is used to test the reachability of
a host on an Internet Protocol (IP) network,
and to measure the round-trip time for
messages sent from the originating host to
a destination and echoed back to the
source.
‐ Traceroute: traceroute is displayed the
route (path) and measuring transit delays
of packets across an Internet Protocol (IP)
network.
IP Address: Enter the IP address of device that
user wants to ping or traceroute.
Finally, select Run to start ping or traceroute.
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Video/Audio
In Video/Audio configuration screen, you can
set the MIC gain level, select the preferred video
and audio codecs and adjust the camera
functions.
Select Settings and press
to select Video/Audio.
, then, press
Camera
Camera allows you to set the White Balance, Exposure, Sharpness, Camera Upside-down, and
Frequency for your camera.
White Balance
Whit balance is a camera setting that adjusts for lighting in order to make white objects appear white
in photos.
Select Video/Audio and press
Camera and press
to select
.
Select the White Balance type from the drop
down list. SVC main system supports up to 5
types of white balance for your selection.
Auto: Most cameras default to automatic white balance. It makes white objects bright white and alter
all the other colors to match.
Cloudy: You can use the Cloudy white balance setting instead of auto on a cloudy day. This allows
the camera to compensate for blueness in the shadows, warming up the scene to better match what
your eye would see.
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Daylight: You can use Daylight settings only when shooting in very bright sunlight, as it can produce
bluish results on overcast days.
Fluorescent: You can use Fluorescent setting to cancel out the green or blue cast, which can
produce sickly-looking results on human skin.
Tungsten: This setting assumes a color temperature of around 3,200k and is suitable for most
tungsten lamps that normally emit a yellow light. This is usually used to correct for the same color cast.
Exposure
A photograph’s exposure determines how light
or dark an image will appear when it is been
captured by your camera. Select the exposure
level you prefer from 1 to 9 or auto.
Camera Upside-down
Here allow you to enable Camera image
Upside-down function. This function can
Upside-down your camera image. SVC have
itself exclusive camera wall mount (optional),
you can install it and enable this feature. By
default, the Upside-down function is disabled.
Frequency
Select the correct frequency setting
(Auto/50Hz/60Hz/OFF) form the Frequency
drop-down list.
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Sharpness
Adjust camera sharpness. The more sharpness
the screen image more easy has noise.
Camera Focus Mode
One Shot: The camera only will do the focus
adjust at beginning.
Face Detection: The camera will adjust focus
base on the face that is nearest to camera. The
camera only will do the focus adjust at
beginning. You can press
button on remote
to re-force the camera to do the focus again.
Auto Focus: The camera will adjust focus
automatically.
Enable 3D-denoise
Here allow you to enable 3D denoise function.
This function can improve image view in low light
environment. By default, the 3D denoise is
disabled.
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2nd Camera Setting
Camera Protocol
Select the protocol of the camera – VISCA,
Pelco-D, Pelco-P.
Camera Protocol
Select the baud rate of the camera.
Data Bits
Set the data bits value.
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Stop Bits
Set the stop bits value.
Parity
Set the parity value.
Camera Control Port
Select the port of camera control.
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Microphone
SVC main system allows you to adjust the MIC Gain Level up to 9 for proper MIC volume to improve
audio reception on the microphone(s).
MIC Gain Level
Select Video/Audio │ Microphone and press
.
Adjust the MIC Gain Level form the drop-down
list.
MIC Input Source
Select the source of the microphone from the
MIC in, Audio IN with AEC, or Audio IN without
AEC. If you connect a microphone in AUDIO IN
port, we recommend selecting Audio in selection
to avoid the echo issue.
Sending Audio Via Line-in to
Send the audio through the audio device that is
connected at audio input port of SVC to selected
site(far, near, or both).
If MIC Input Source is MIC in, you can choose
far, near or both site can hear the audio sound. If
MIC Input Source is Audio in, only “far site” can
be heard the audio sound.
[Note] When audio input port is connected with
audio device and enable “Sending Audio Via
Line-in to” function, the AVer MIC is disabled.
72
Sending Audio Via HDMI-in to
Send the audio through the device that is
connected at HDMI input port. You can choose
which site or both site can hear the audio sound.
Broadcast Support(HDMI-2)
This function allows you to hear own talking
voice during video conferencing through the
stream media device that is connected on
HDMI-2 port of SVC main unit.
In MIC Input Source, please select “MIC In”.
If the stream media device didn’t connect to
HDMI-2 port of SVC main unit, it will cause
howling when voice come out from TV or
speaker.
Speaker Output
User can adjust to the most suitable conference
room environment settings, will be able to bring
the best AVer’s conference sound processing
technology to achieve the best AEC effect.
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Video/Audio Codecs
You can specify the Video/Presentation/Audio Codecs in Video Codecs, Presentation Codecs,
and Audio Codecs configuration screens.
Select Video/Audio│Video Codecs for Video
Codecs configuration, Video/Audio│
Presentation Codecs for Presentation Codecs,
or Video/Audio│Audio Codecs for Audio
Codecs configuration and press
.
Select the Video/Presentation/Audio Codecs
to specify the codecs you want to support. While
the SVC supports the H.323 standard coding
algorithm, each codec has unique properties
and performs best given a certain set of
circumstances.
For Video: H.261,H.264,
H.264HP, H264SVC
H.263+,
H.263,
[Note]
1. H.261 is always mark by default.
2. H.264SVC only work with AVer SVC system
and default is disabled.
For Presentation: H.263, H.263+, H.264,
H.264HP, H264SVC
For Audio: G.728, G.722.1C, G.722.1*, G.722,
G.711, AAL-LD
 Please contact system administrator if you have any question on these codecs.
*:G.722.1/G.722.1C, licensed from Polycom®
74
Network
Network allows you to set the SIP Server,
Gatekeeper, Firewall and LAN
Configurations. Before configuring Network
and Firewall, please refer to page 69 –
Scenarios for LAN connection and follow the
instructions of your actual network connection
scenario.
LAN Configuration
AVer SVC supports IPv4 and IPv6 internet protocol for your configuration. IPv4 is the most widely
deployed internet protocol used to connect devices to the internet. IPv4 uses a 32-bit address scheme,
written in decimal as four numbers separated by periods. Each number can be zero to 255. For
example, 192.168.0.1 could be an IP address.
. Press
Select Settings and press
select Network and press
Configuration and press
to
to select LAN
.
Configure the following relative items to setup
the LAN Configuration.
75
IP Address Type
DHCP: Configure the system to automatically
obtain an IP address from the DHCP server.
Static IP: Configure the system to use the
assigned IP address. Select this when the public
IP address is available.
PPPoE: Use when your network is a ADSL/DSL
type connection.
Your IP address is
Show the current IP address; enter into when
you need to configure your IP address manually.
Subnet Mask
Show the designated IP address routing prefix;
enter the subnet mask address when the system
does not automatically obtain the subnet mask
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Default Gateway
A gateway is a network point that acts as an
entrance to another network. Enter the gateway
address when the system does not automatically
obtain the gateway.
Preferred/Alternate DNS Server
Domain Name System (DNS) servers convert
human friendly names (ex: www.example.com)
to IP addresses (218.77.272.166) that let
machines be found on the network. The
preferred DNS server is the one your computer
asks first. The alternate is a backup. Enter the
Preferred and Alternated DNS Server address.
After finishing all settings, select “Apply” to
active the changed settings.
PPPOE
IP Address Type: Select “PPPoE”.
Username/Password: Enter the username and
password of PPPoE account.
Click “Apply” to make a connection.
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IPv6
IPv6 is an evolutionary upgrade to the Internet Protocol. IPv6 will coexist with the older IPv4 for some
time. IPv6 addresses are 128-bit IP address written in hexadecimal and separated by colons. An
example IPv6 address could be written like this: 300E:1389:3030:72EB:1D71:414B:1079:6AF3.
Some types of addresses contain long sequences of zeros that can be compressed (the address of
fc00:0000:0000:0000:0000: 0000:0000:0001 can be compressed to fc00::1.
Select Select Settings and press
to select Network and press
and press
. Press
to select IPv6
.
Configure the following relative items to setup
the IPv6.
IP Address Type
Static IP: Configure the system to use the
assigned IP address. Select this when the public
IP address is available.
Auto: Obtain the dynamic IP address
automatically.
Your IP Address is
Show the current IP address; enter into when
you need to configure your IP address manually.
78
Prefix Length
Prefix Length allows you to place as many IPv6
devices as the underlying network medium
allows.
Default Gateway
Enter the IP address of default gateway when IP
address type is in “Auto” mode.
After finishing all settings, select “Apply” to
active the changed settings.
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Advance Network
Configure 802.1x and VLAN settings.
Select Network│Advance Network and press
.
EAP 802.1x
 Enable 802.1x: Enable/disable 802.1x
protocol. IEEE 802.1X is an IEEE
Standard for port-based Network Access
Control (PNAC). It provides
an authentication mechanism to devices
wishing to attach to a LAN or WLAN.
 Identity: Enter the ID for 802.1x
authentication.
 Password: Enter 802.1x’s authentication
password.
Click Apply to save and active the settings.
VLAN
 Enable VLAN: Enable/disable VLAN function.
A virtual LAN (VLAN) is any broadcast
domain that is partitioned and isolated in
a network at the data link layer.
 VID : Enter port for VLAN.
 Priority : Assign VLAN packet’s priority.
Click Apply to save and active the settings.
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Firewall
Configure the following items to setup the Firewall.
Select Network│Firewall and press
.
Configure the following relative items to setup
the Firewall.
TCP/UDP Ports
By default, the system communicates through
TCP/UDP ports in the range from 30000 to
30299. You can specify the range for your
specific network environment.
 You must configure your firewall to allow inbound/outbound traffic through “UDP (port 1719)”/ “TCP
(port 1720)” for H.323 call setup.
Enable UPnP
Mark to enable UPnP function.
81
NAT Configuration
AVer SVC supports NAT systems that use the
internal IP addresses to communicate with other
devices outside the LAN.
NAT Public (WAN) Address
The NAT public address must be entered when
you enable the feature on NAT configuration.
SIP
Session Initiation Protocol (SIP) allows you around the world to communicate using your supported
devices over the Internet.
Select Network│SIP and press
.
Configure the following relative items to setup
the SIP.
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SIP Site Name
Enter the SIP site name for others to identify.
The SIP site name may be the same or different
then the domain for Web activity.
Inter Protocol
Select internet protocol check box to enable
IPv4 or IPv6 protocol using.
SIP Transport Protocol
Select the SIP Transport Protocol type from the drop-down list for using. There are two types of
Internet Protocol (IP) traffic. They are Transmission Control Protocol (TCP) and User Datagram
Protocol (UDP). To ensure proper connection, verify if both calling parties are using the same
transport protocol. By default, it is set to UDP.
TCP: TCP is connection oriented. Once a
connection is established, data can be sent
bidirectional.
UDP: UDP is a simpler, connectionless Internet
protocol. Multiple messages are sent as packets
in chunks using UDP.
TLS: TLS is a cryptographic protocols designed
to
provide
communications
security over
a computer network. SIP payloads will be
encrypted to prevent malicious or unwanted
modifications. NAT-traversal can be achieved by
TLS connections since SIP payloads will not be
altered by NAT-enabled routers.
83
SIP Port
Change this value only if you use specific
settings in your network system. By default, the
SIP port is set to 5060.
BFCP
Enable presentation sharing function in SIP. It
allows you to share the presentation file screen
to other caller in video conference meeting.
If connection is not so stabled, use TCP mode
can offer a reliable connection to prevent
unexpected disconnection and behaviors due to
packet losses.
Enable SRTP
Through SRTP, RTP payloads will be encrypted
to prevent sniffer, and hence secure
communication between users.
STUN Server
STUN (Session Traversal Utilities for NAT) is a
standardized set of methods and a network
protocol to allow an end host to discover its
public IP address if it is located behind a NAT.
Enter IP address of SIP NAT traversal server.
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STUN Port
Enter port number of STUN server.
Enable STUN Server
Mark to enable STUN server function.
SIP Configuration
A typical SIP session involves a client requesting a session with a SIP server. After the request is
received, the SIP server returns a response to the user indicating the availability of the session.
1. Select Network │ SIP Configuration and
press
.
2. Configure the following relative items to setup
the Server.
85
Operating Mode
Select Operating Mode and press
the mode from drop-down list.
to select
Become a Client: Register SVC main system to
SIP external server.
Become a Server: Set SVC main system as a
SIP server.
[Note] Only allow the users are registered on
SVC100/500 SIP server can make a connection.
OFF: To deactivated using SIP.
Become a Client: Select Operating Mode is “Become a Client” in SIP Configuration. Then, enter the
following information to register to SIP server.
User Name
Select User Name and press
name.
to enter user
Authorization Name
Select Authorization Name and press
enter authorization name.
to
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Password
Select Password and press
password.
to enter using
Registrar Server
Registrar Server accepts registrations from
users and places these registrations, (which is
essentially location information), in a database
known as a location service. Enter the Registrar
Server name that you want to use.
Proxy Server
Proxy Server is computing device (typically a
server) that interfaces between data processing
devices and others within a communications
network. These devices may be located on the
same local area network or an external network.
Enter the used Proxy Server name.
87
Account Active
Select “Account Active” check box and press
to activate/deactivated.
Next, go to Register button and press
register to the SIP server.
to
Become a Server: Select Operating Mode is “Become a Server” in SIP Configuration. Then, enter the
following information to be a SIP server.
Authentication Mode
Select authenticate way to authorize SIP client.
Anonymous: No password required for any SIP
client.
Password: Password is required for SIP client
to connect SIP server. Set the password in
Password column.
Password
When authentication mode is Password mode, a
password is required to be set. The default
password is “1234”.
88
Server ID
The SIP server’s ID that wants to connect. The
default server ID is “1000”.
Domain Name
Enter the domain name.
Client to Client
To make a 1 to 1 call meetings through the
registered SIP server to other SVC system,
EZMeetup, or 3rd party conference device. SVC
supports five group ( 1 to 1) call meetings.
[Note]
1. Callers and receivers need to be registered
on same SIP server and are list in Registered
Users’ list.
2. SVC(SIP server) must power on and setup in
SIP server mode.
3. SVC(SIP server) is a call meeting bridge and
host session in background.
4. Make sure the TCP/UDP ports(30299 ~
30699) of router and SVC are opened.
5. Make sure the internet bandwidth is enough
and will not affect performance of standard
conference call.
6. The BFCP content sharing only support UDP
protocol in Client to Client call.
89
Registered Users
List all registered SIP client.
Gatekeeper
The Gatekeeper in AVer SVC serves the purpose of translating services from E.164 IDs to IP
addresses in an H.323 network.
Select Network│Gatekeeper and press
.
Configure the following relative items to setup
the Gatekeeper.
H.323 Name
Specify the name that gatekeepers and
gateways can use to identify this system. Enter
the name; the gatekeeper will use this name for
identification.
90
H.323 Extension
Enter a numeric value for the gatekeeper to
identify your system further.
Gatekeeper Address
Enter the IP address for the gatekeeper server.
Authentication
Select the “Authentication” check box to
activate gatekeeper authentication if gatekeeper
requires authentication.
User Name and Password: Enter the user
name and password for gatekeeper
authorization.
91
Connect to Gatekeeper
Select this check box to Activate/deactivate
gatekeeper.
 Make sure to setup the Gatekeeper before setting up the Firewall.
Enable H.460 Firewall Traversal
If you want to enable the H.460 Firewall
Traversal, please set the following ports in port
forwarding in your firewall before start installing
your SVC.
Port
Function
Type
1719
Gatekeeper
UDP
1720
H.323 Call
setup
TCP
30000~35999
Signaling and
Control for
audio, video,
content, and
data/FECC
TCP and UDP
80,443
HTTP / HTTPS
Interface
(WebTool)
TCP
23
Telnet
TCP
SIP
TCP and UDP
TCP
5060
5061
 Make sure your gatekeeper supports H.460 Firewall Traversal before enabling it.
92
Skype For Business
Setup the Skype for Business account for SFB call.
[Note] **SVC supports Lync 2013 and Skype for Business2015.
Select Network │ Skype For Business and
.
press
Account/Password: Enter your Skype for
Business account and password.
Enable Server: Disable to go the Office 365
online registration process, Enable to go
on-process process.
Registrar Server: Front End Server, the Front
End Server is at the core of any SfB Server 2015
deployment. It provides the links and services
for user Authentication, Registration, Presence,
Address Book, A/V Conferencing, Application
Sharing, Instant Messaging, Web Conferencing
and Dial-in over PSTN.
Proxy Server: Edge Server , the Edge Server
(or Edge Pool) sits on the perimeter of your
organization and its role is to enable secure
remote access to the internal (On-Premise)
Skype infrastructure. The Edge Server also
enables 'Federation' with external organization,
thus providing secure communications.
[Tips] 1. Note that in a Microsoft environment,
the Proxy server and the Registrar server are
always the same server.
2. User can make a call from SFB contactor list.
(Phonebook > SFB Contacts)
Remember me: To memorize the Skype for
Business account.
Click “Register” to register the Skype account.
After registering, far site can enter the registered
Skype for Business account to call to SVC
system.
[Tips] During SFB call, the SFB site only can see one streaming of presentation or live view. Only SVC site can
both see live view and presentation contents.
[NoteWhen Microsoft publishes a new version of MS-SIP, the source program material for Lync/Skype for
Business, AVer will update the products’ development components to support the new version. AVer will
indicate which versions of Lync/Skype for Business are supported in the firmware release note of known issue,
according to system compatibility with MIS-SIP. AVer cannot guarantee functionality and compatibility for
software versions not listed in the firmware release note of known issue.
93
RTMP
Setup a live broadcast during the video conferencing to share the ongoing video conferencing.
Select Network│RTMP and press
.
RTMP URL: You can live broadcasting the live
video conferencing to live broadcast web site
such as Youtube. User needs to go to Youtube
to open a live broadcast and get the live
broadcast URL for upload video to.
RTMP Key: Enter the stream key that you get
from Youtube.
RTMP Bitrate: Select the upload stream
bandwidth.
Start: starting to live broadcast.
Stop: Select to stop live broadcasting.
After completing RTMP setting, go to home
page of SVC system and press “Record” button
on remote controller. Then, select “RTMP Only”
to start live broadcast. A RTMP icon will display
on screen to indicate RTMP function is enabled.
The far site can enter the live broadcast URL on
browser to view the live video of conference
meeting. The live broadcast URL can find on the
YouTube live broadcast setup page.
94
iSCSI
Select Network│iSCSI and press
.
To connect to iSCSI server on network.
Enter the iSCSI server’s IP, Port, Target Name,
Username, and Password.
Select “Connect” to make a connection to iSCSI
server. To disconnect, select “Disconnect”.
After connecting, the total capacity and used
capacity will be display.
Mark “Enable iSCSI after power on”, the iSCSI
will be connected when EVC unit is power on.
WebRTC
SVC supports WebRTC (Web Real-Time Communication) for the real-time communication over
peer-to-peer connections.
Select Network│WebRTC and press
.
Enable/Disable WebRTC function.
Wss port and Ws Port setup is at WebTool
setup page. WebRTC Https UI and WebRTC
WSS URL information are display on WebTool
page, too.
[Note]
1. WebRTC function is not a standard support
in SVC system. User needs to purchase the
license to update for WebRTC function.
Please contact your dealer for license
purchasing.
2. WebRTC function only support for Chrome
and Firefox browser.
3. Please set Chrome or FireFox browser as
your default browser.
4. For the first time using WebRTC to join the
meeting, the Wss authentication supports
URI is required. The Wss authentication will
be different that depends on the browser user
is used.
5. If Wss authentication is failed, please clear
the history of browser and do the Wss
authentication again.
95
Web Configurations
You can use the internet browser to access your AVer SVC system through a LAN RJ-45 cable to
setup a AVer SVC system remotely. You can also access the Phonebook to add, edit and delete
entries, view and download the call history, update the system, and restore your previous settings. For
web configurations, your AVer SVC system default IP address is: 192.168.0.1.
 Please change your SVC’s IP address at the start.
Using the WebTool
Enter your SVC’s IP address in the URL field. You will need to enter admin password to log in.
In WebTool login screen, user can select the Language of Web Tool and enter the password, click
Submit button to login.
In the WebTool, there are some functions are different from your AVer SVC. And, those functions will
be described in following.
 Default password is 1234
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After login, user should see the video screen of local site.
is indicated in background view mode.
Click
is indicated in live view mode.
icon can keep on-screen the remote controller, click again to cancel this function. You can
use mouse to click the on-screen remote controller to operate functions on WebTool.
Click
button can switch to numeric pad and phonebook button.
Click
button can switch back to navigation buttons.
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Click “
” can call out setup menu.
 You can use the mouse to click the specified icon for a selection.
 In WebTool, all functions are same as on SVC system.
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Phonebook
Edit and Save
1. Locate and open the file using MS Excel and
select Office XML Handler to create a
schema based on the XML source data.
2. Edit the file.
3. Make sure to save the file as XML Data so it
can be uploaded back to the system.
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Download Phonebook Entries
Download phonebook allows you to download contact data from your AVer SVC system.
1. Click Phonebook│Upload/Download.
2. The saving Phonebook data from AVer SVC
system dialogue box will appear.
3. Click “Save” to save the file.
4. After saving, you have to re-arrange your
browser to update your WebTool Phonebook
so that it can be the same as your SVC
system.
Upload Phonebook Entries
Upload allows you to upload the data that you have edited or added from your WebTool to your AVer
SVC system.
1. Click Phonebook│Upload/Download.
2. Click “Upload Phonebook” to upload
edited or added contents to your AVer
SVC system directly.
3. You can also click “Browser” to open the
Phonebook file .xml saved in your PC to
upload it to your AVer SVC system.
4. After completing upload, the contents of
Phonebook on your AVer SVC system will be
modified in time.
 You can also download the phonebook entries and upload them to another AVer SVC unit.
Download Call History Entries
Download History allows you to download call history list from your AVer SVC system.
1. Click Phonebook│Upload/Download.
2. Click “Download History” to download call
history from to your AVer SVC system
directly.
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LDAP Setting
Setup your LDAP server then download your online phonebook.
1. Click Phonebook│LDAP Setting
2. Enter the following information:
 Server Address: Enter LDAP server IP
address.
 Username: Enter username of LDAP
server.
 Password: Enter password of LDAP
server.
 Base DN: Enter LDAP object name /
path. After entering username and
password for authentication, it will start
to search from LDAP Base DN name /
path.
 Port: The port for SVC and LDAP server
to communicate. The default value is 389.
3. Click Apply to save the settings.
4. The download phonebook will be displayed in
“Online Phonebook” section.
Online Phonebook
To view the phonebook is downloaded from LDAP server. You can make a call directly and save into
contact list.
Click Phonebook│Online Phonebook.
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Upload Files Setting (Group Call Only)
You can setup to upload recording and snapshot files that are recorded and snapshot during the
group call to the google drive.
The files will be upload to google drive after conferencing call was finished an one hour later, but
during an one hour there are no any conference call and operations are made.
[Note] When upload file, the USB pen drive which has saved recording and snapshot files must plug
into SVC system.
1. Click Phonebook│Group
2. Click “New Group” to create a new group.
3. Enter the following information:
 Input Group Name: Enter a name for the
group.
 Input Mailto: Enter an email address for
receiving files upload notice.
 Input Google Account: Enter a google
account to receive file upload notice from
the mail account that you have setup in
“Input Mailto”.
 Input Google Password: Enter the
google account’s password the you have
setup in “Input Google Account”.
 Auto Upload: Mark the check box to
enable auto upload function.
 Authentication & Authorization Code:
Click “Apply” to get a authentication code
from your google drive account. After
clicking apply button, you need to enter the
google drive’s account and password.
Then, click “Login” and select “Allow” to
accept authorize on view and manage
your google drive. Finally, you will get a
authorization code. Copy the authorization
code to “Authorization Code” column.
4. Click Save to save the settings.
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General Setting
Create Meeting ID
Meeting ID can provide EZMeetup can be quickly registered sip server and can be provided to the
Outlook EZMeetup add in for meeting invitation.
Select General Setting and press
System Settings and press
to select
.
Select “Create Meeting ID” and select “Yes”.
Then, the meeting ID is created and display at
“Meeting ID” column.
Enable Record
Allow/dis-allow user press record button on remote control to record.
1. Click Settings │ General Setting │ System
Setting
2. Mark/um-mark Enable record check box.
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Dual Stream Bandwidth Adjustment
Adjust bandwidth of presentation and live video.
1. Click Settings │ General Setting │ Call
Setting
2. Click  and  to adjust the bandwidth.
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Update System
You can update the latest SVC firmware to your AVer SVC system from AVer SVC WebTool.
1.
Click General Setting│System Update
2.
Click “System Update”.
3.
Click “Select” to browse and locate the
downloaded firmware file .dat.
4.
Click “Submit” to begin the system update or Cancel to stop this operation.
WARNING! Please do not perform any operations during the updating process.
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EZ Join
Easy for joining a MCU bridge or cloud call.
In Dial screen, you has option to create few entries for most commonly used bridge/cloud call. Those
entries are defined by a XML config file.
Please contact the AVer support team (http://www.aver.com/Technical-Support) to get the XML config
file.
You can modify sample XML to fit their environment, upload it by Web Tool.
Maximum can upload 7 XML files.
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Customized Logo and Boot Animation
User can change logo icon and boot animation file.
1. Please enter the following URL in your browser.
Http://SVC’s IP address/admin/customization/logo-manage.html
2. The customization screen will show.
3. Click “Upload” button and choose the logo/animation file. File for logo and animation are some
limitations:
- Logo file: file size is less or equal to 1MB and resolution is 132 x 55 pixels.
- Animation file: file size is less or equal to 5MB, file format is *.avi, and file time is less or equal
to 20 seconds. Please contact your local distributor/dealer to transfer your booting animation
file to the correct format files.
4. If you want to use the default logo and animation file, click Reset button.
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Troubleshooting
Audio
Can’t hear the audio during a call
-
Make sure the MICs are not muted.
Make sure the MIC and speaker connections are properly connected as illustrated in the
manual.
Make sure the MIC and speaker device are workable.
Ensure proper volume level on the system.
The audio quality is poor
-
Ensure the MIC is not damaged.
Try to adjust the “Mic Gain Level”.
Make sure the MIC is not facing the output speakers to prevent echo.
Video/Display
Video conference call is established but no video or voice.
-
If you are connecting to AVer SVC with firewall, make sure you have done the port forwarding
correctly. For non H.323 ALG firewall, please set the NAT configuration and the WAN IP
address on AVer SVC system is entered.
We suggest having a fixed public IP address for AVer SVC system. With Dynamic public IP
address, it will change after a certain period which depends on your local ISP.
There is a routing issue if you installed two AVer SVC systems sharing one public IP address.
Unable to connect to other video conferencing systems.
-
Check to see if you dial the correct IP address.
Ensure the power status of the device from the other sited is on.
Verify if the firewall blocks the inbound traffics from the other site.
Verify if the other site rejected your video conferencing call.
Unable to see the OSD.
-
Check to see if your cable is connecting correctly.
Make sure your system and display are well-connected and then reboot your system. (Your
display should be switched on before you reboot your system.)
-
Press “
shown).
” button on remote controller (User needs to keep pressing until OSD menu is
Why can’t I see the UI configuration screen after connecting the HDMI cable and powering on AVer
SVC systems upon screen saver mode?
-
Please plug and unplug the HDMI cable.
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Network
The LAN connection is fail.
- Make sure you have changed your default IP address. The default IP address is 192. 168.0.1,
in order not to conflict with other devices in the same LAN, please change your IP address at
the start.
Cannot open WebTool by IE9 and IE10 and IE11.
1. Click
(General Setting icon) in IE.
2. Select “F12 developer tools”.
3. Change Document Mode to Internet Explorer 9 standards.
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4. Disable intranet sites in Compatibility View. Go to “Tools│Compatibility view settings”.
5. Unclick the checkbox “Display intranet sites in Compatibility View” and then click “Close”.
Others
Unable to connect the call and the “Call failed” error message appears on the screen.
- Ensure the IP address for the calling is correctly.
- Ensure the other end of your calling does not set their system to “Do Not Disturb” mode or pick
up the phone.
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-
Ensure you are not calling to a system that has already up to maximum call-in limitation.
Forget the administrator password.
- Please contact AVer technical support for assistance.
Unable to control the far end camera.
-
Make sure the “Cam Ctrl”
“
-
icon is positioned on the screen you want to control. Press
” button on the remote controller to switch to the desired screen.
Make sure the far site has enabled the “Far End Camera Control” setting. To enable this
function, press “Home”
button and got to General Setting│Administrator and then
select “Far End Camera Control”.
AVer SVC cannot detect the USB device.
- Unplug and plug the USB flash drive again and wait for 10 to 15 seconds for the system to
re-detect the new USB device.
- We do not recommend using an external HDD; it may cause system errors or recording
failures.
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Scenarios for LAN Connection
Public IP Configuration (Outside of Firewall)
Your SVC system is connecting directly to the internet.
1. From the remote press “Home” >
>
“Settings”.
2. Press
> “Network”.
3. Select “LAN Configuration”.
4. And In the drop-down list “IP Address Type”,
choose “Static IP”, “DHCP” or “PPPoE”.
‐ Static IP: Input the “IP address”, “Subnet
Mask” and “Default Gateway”.
‐ DHCP: Get the IP address from local
DHCP server.
‐ PPPoE: Input the PPPoE login “User
name” and “Password”.
5. Select “Apply” and press
(Enter).
6. Press “Home” on the remote to return to the
home menu.
(Call) button on the remote
7. Press the
controller and you are ready to make your
first call.
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Private IP Configuration (Behind Firewall with
Port Forwarding)
Please make sure you have set the following ports in port forwarding in your firewall.
Port
Function
Type
1719
Gatekeeper
UDP
1720
H.323 Call setup
TCP
30000~35999
Signaling and Control for audio, video,
content, and data/FECC
TCP and UDP
80, 443
HTTP/HTTPs Interface (WebTool) , EZDraw
TCP
23
Telnet
TCP
5060
5061
SIP
TCP and UDP
TCP
10443
WebRTC
TCP
50000, 50001
ScreenShare, VCLin
TCP
Your SVC system is connecting to the internet through a firewall.
1. From the remote press “Home” >
>
“Settings”.
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2. Press
> “Network”.
3. Press “LAN Configuration”.
4. And In the drop-down list “IP Address Type”,
choose “Static IP”. Manually input the “IP
address”, “Subnet Mask” and “Default
Gateway”.
5. Select “Apply” and press
6. Press
(Enter).
(Back) on the remote to return to
previous menu. (If you have H.323 ALG
enabled, skip to step 9).
7. In the Network page, go to “Firewall”.
8. Select “ON” in the NAT Configuration check
box and enter the IP address in the “NAT
Public (WAN) Address” field.
9. Press the “Home” button on the remote to
return the home menu.
10. Press the
Call button on the remote
controller and you are ready to make your
first call.
H.460 Gatekeeper with Firewall Traversal
Your SVC system is connecting to the internet through a firewall and you have a Gatekeeper outside
the firewall.
1. From the remote press “Home” >
>
“Settings”.
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2. Press
> “Network”.
3. Select “LAN Configuration”.
4. And In the drop-down list “IP Address Type”,
choose “Static IP”. Manually input the “IP
address”, “Subnet Mask” and “Default
Gateway”.
5. Select “Apply” and press
(Enter).
6. In the Network page, go to “Gatekeeper”.
7. Enter the IP address of your Gatekeeper in
the “Gatekeeper IP Address” field and
enable the “Connect to Gatekeeper” check
box.
8. Enable the “Enable H.460 Firewall
Traversal” option.
9. Press the “Home” button on the remote to
return the home menu.
10. Press the
(Call) button on the remote
controller and you are ready to make your
first call.
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Remote Control Battery Safety Information
1.
Store batteries in any cool & dry place.
2.
Do not dispose used batteries in domestic waste. Dispose batteries at special collection points or
return to stores if applies.
3.
Remove the batteries if they are not in use for long period of time. Battery leakage and corrosion
can damage the remote control, dispose batteries safely.
4.
Do not mix and use old and new batteries.
5.
Do not mix and use different types of batteries: alkaline, standard (carbon -zinc) or rechargeable
(nickel-cadmium).
6.
Do not dispose batteries in a fire.
7.
Do not attempt to short circuit the battery terminals.
Software Add-ons
EZMeetup Powerful mobility software for iOS, Android, Mac and Windows
The EZMeetup mobility software/app is a practical, collaborative program designed especially for
AVer’s multipoint video conferencing systems. It allows users to extend video conferencing from
traditional conference rooms to desktops, laptops, tablets and smartphones. Users will enjoy clear
images and sound, ensuring that those important people can enjoy high-quality video conferencing
wherever they are.
EZDraw
Video Conferencing Collaborative Software
EZdraw is a free app for collaborative communication. Available for either Android tablets or iPads,
EZDraw lets users draw, write and highlight on either a shared desktop or shared virtual interactive
whiteboard, making it to share ideas, discuss proposals and build consensus with colleagues too far
away for face to face meetings. Edited images can be saved in the popular PNG format, to keep a
record of the discussion process.
VCLink
Video Conferencing Control and Sharing for your smartphone.
VCLink is a free app that transforms your mobile device into a fully functional remote control for your
AVer Video Conference solution. Initiate a call, share content, pan, tilt, zoom, control far systems, set
meetings to record, take snapshots and more right from your smart phone from anywhere in the world
your service allows. Find "VCLink" from Apple or Android app store.
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ScreenShare Video Conferencing wirelessly share content
ScreenShare is a free download for Windows and Mac, AVer ScreenShare allows users to wirelessly
share content from their laptop directly into a live meeting without having to connect a VGA cable.
Presentations, images, videos and more can be shared to the meeting from anywhere in the room.
Download "ScreenShare" from AVer’s add-on software download center.
VCPlayer Easily playback on PCs and notebooks, and convert files to .mp4 and .mov
View and manipulate recorded conferences of this specially designed video playback software. Watch
video files recorded using AVer’s exclusive one-touch recording feature and even change the layout
during playback to catch details you might have otherwise missed. If you need to view the video using
another media player, just convert the video from its original format to the more widely used .mov
format.
WebTool Manage the system via any browsers
With WebTool, select staff can use the Internet to access their AVer video conferencing systems.
WebTool’s camera control feature gives technical support staff the means to remotely access the
camera / codec, and monitor what’s happening in the call, to troubleshoot issues as quick and
effectively as if they were in the meeting room. WebTool’s remote monitoring feature supports video
only.
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Limited Warranty
For a period of time beginning on the date of purchase of the applicable product and extending as set
forth in the “Warranty Period of AVer Product Purchased” section of the warranty card, AVer
Information Inc. (“AVer”) warrants that the applicable product (“Product”) substantially conforms to
AVer’s documentation for the product and that its manufacture and components are free of defects in
material and workmanship under normal use. “You” as used in this agreement means you individually
or the business entity on whose behalf you use or install the product, as applicable. This limited
warranty extends only to you as the original purchaser. Except for the foregoing, the Product is
provided “AS IS.” In no event does AVer warrant that You will be able to operate the Product without
problems or interruptions, or that the Product is suitable you’re your purposes. Your exclusive remedy
and the entire liability of AVer under this paragraph shall be, at AVer’s option, the repair or
replacement of the Product with the same or a comparable product. This warranty does not apply to (a)
any Product on which the serial number has been defaced, modified, or removed, or (b) cartons,
cases, batteries, cabinets, tapes, or accessories used with this product. This warranty does not apply
to any Product that has suffered damage, deterioration or malfunction due to (a) accident, abuse,
misuse, neglect, fire, water, lightning, or other acts of nature, commercial or industrial use,
unauthorized product modification or failure to follow instructions included with the Product, (b)
misapplication of service by someone other than the manufacturer’s representative, (c) any shipment
damages (such claims must be made with the carrier), or (d) any other causes that do not relate to a
Product defect. The Warranty Period of any repaired or replaced Product shall be the longer of (a) the
original Warranty Period or (b) thirty (30) days from the date of delivery of the repaired or replaced
product.
Limitations of Warranty
AVer makes no warranties to any third party. You are responsible for all claims, damages, settlements,
expenses, and attorneys’ fees with respect to claims made against you as a result of your use or
misuse of the Product. This warranty applies only if the Product is installed, operated, maintained, and
used in accordance with AVer specifications. Specifically, the warranties do not extend to any failure
caused by (i) accident, unusual physical, electrical, or electromagnetic stress, neglect or misuse, (ii)
fluctuations in electrical power beyond AVer specifications, (iii) use of the Product with any
accessories or options not furnished by AVer or its authorized agents, or (iv) installation, alteration, or
repair of the Product by anyone other than AVer or its authorized agents.
Disclaimer of Warranty
Except as expressly provided otherwise herein and to the maximum extent permitted by applicable
law, AVer disclaims all other warranties with respect to the product, whether express, implied,
statutory or otherwise, including without limitation, satisfactory quality, course of dealing, trade usage
or practice or the implied warranties of merchantability, fitness for a particular purpose or
non-infringement of third party rights.
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Limitation of Liability
In no event shall AVer be liable for indirect, incidental, special, exemplary, punitive, or consequential
damages of any nature including, but not limited to, loss of profits, data, revenue, production, or use,
business interruption, or procurement of substitute goods or services arising out of or in connection
with this limited warranty, or the use or performance of any product, whether based on contract or tort,
including negligence, or any other legal theory, even if AVer has advised of the possibility of such
damages. AVer’s total, aggregate liability for damages of any nature, regardless of form of action,
shall in no event exceed the amount paid by you to AVer for the specific product upon which liability is
based.
Governing Law and Your Rights
This warranty gives you specific legal rights; you may also have other rights granted under state law.
These rights vary from state to state.
AVer Information Inc.
Website: http://www.aver.com
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