User Guide
© 2015 Hewlett-Packard Development
Company, L.P.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your product.
To access the latest user guide, go to
http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then
follow the on-screen instructions.
First Edition: October 2015
Document Part Number: 833272-001
About This Guide
This guide provides information on monitor features, setting up the monitor, and technical specifications.
WARNING!
Indicates a hazardous situation that, if not avoided, could result in death or serious injury.
CAUTION:
Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
NOTE:
TIP:
Contains additional information to emphasize or supplement important points of the main text.
Provides helpful hints for completing a task.
iii
iv
About This Guide
Table of contents
1 Getting Started ............................................................................................................................................. 1
Important safety information ............................................................................................................................... 1
Product features and components ........................................................................................................................ 2
Features ............................................................................................................................................... 2
Rear components ................................................................................................................................ 3
Front bezel controls ............................................................................................................................ 4
Setting up the monitor .......................................................................................................................................... 5
Use caution when setting up the monitor .......................................................................................... 5
Installing the monitor stand ............................................................................................................... 6
Connecting the cables ......................................................................................................................... 7
Adjusting the monitor ......................................................................................................................... 9
Turning on the monitor ....................................................................................................................... 9
HP Watermark and Image Retention Policy ..................................................................................... 10
Removing the monitor stand ............................................................................................................ 11
Mounting the display head ............................................................................................. 11
Installing a security cable ................................................................................................................. 13
2 Using the monitor ........................................................................................................................................ 14
Software and utilities .......................................................................................................................................... 14
The Information file .......................................................................................................................... 14
The Image Color Matching file .......................................................................................................... 14
Installing the .INF and .ICM files .......................................................................................................................... 15
Installing from the optical disc ......................................................................................................... 15
Downloading from the web ............................................................................................................... 15
Using the On-Screen Display (OSD) menu ........................................................................................................... 16
Using Auto-Sleep Mode ....................................................................................................................................... 17
3 Support and troubleshooting ....................................................................................................................... 18
Solving common problems .................................................................................................................................. 18
Using the auto-adjustment function (analog input) ........................................................................................... 19
Optimizing image performance (analog input) ................................................................................................... 20
v
Button lockouts ................................................................................................................................................... 21
Product support ................................................................................................................................................... 21
Preparing to call technical support ..................................................................................................................... 22
Locating the serial number and product number ............................................................................................... 22
4 Maintaining the monitor .............................................................................................................................. 23
Maintenance guidelines ....................................................................................................................................... 23
Cleaning the monitor ......................................................................................................................... 23
Shipping the monitor ........................................................................................................................ 24
Appendix A Technical Specifications ................................................................................................................ 25
Preset display resolutions ................................................................................................................................... 26
Entering user modes ........................................................................................................................................... 26
Energy saver feature ........................................................................................................................................... 26
Appendix B Accessibility ................................................................................................................................. 28
Supported assistive technologies ....................................................................................................................... 28
Contacting support .............................................................................................................................................. 28
vi
1
Getting Started
Important safety information
A power cord is included with the monitor. If another cord is used, use only a power source and connection
appropriate for this monitor. For information on the correct power cord set to use with the monitor, refer to
the Product Notices provided on your optical disc, if one is included, or in your documentation kit.
WARNING!
To reduce the risk of electric shock or damage to the equipment:
• Plug the power cord into an AC outlet that is easily accessible at all times.
• Disconnect power from the computer by unplugging the power cord from the AC outlet.
• If provided with a 3-pin attachment plug on the power cord, plug the cord into a grounded (earthed) 3-pin
outlet. Do not disable the power cord grounding pin, for example, by attaching a 2-pin adapter. The
grounding pin is an important safety feature.
For your safety, do not place anything on power cords or cables. Arrange them so that no one may
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from the electrical
outlet, grasp the cord by the plug.
To reduce the risk of serious injury, read the Safety and Comfort Guide. It describes proper workstation,
setup, posture, and health and work habits for computer users, and provides important electrical and
mechanical safety information. This guide is located on the web at http://www.hp.com/ergo.
CAUTION: For the protection of the monitor, as well as the computer, connect all power cords for the
computer and its peripheral devices (such as a monitor, printer, scanner) to some form of surge protection
device such as a power strip or Uninterruptible Power Supply (UPS). Not all power strips provide surge
protection; the power strips must be specifically labeled as having this ability. Use a power strip whose
manufacturer offers a Damage Replacement Policy so you can replace the equipment, if surge protection
fails.
Use the appropriate and correctly sized furniture designed to properly support your HP LCD monitor.
WARNING! LCD monitors that are inappropriately situated on dressers, bookcases, shelves, desks,
speakers, chests, or carts may fall over and cause personal injury.
Care should be taken to route all cords and cables connected to the LCD monitor so that they cannot be
pulled, grabbed, or tripped over.
NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a controlled
luminous environment to avoid interference from surrounding light and bright surfaces that may cause
disturbing reflections from the screen.
Important safety information
1
Product features and components
Features
The LCD (liquid crystal display) monitors have an active matrix, in plane switching (IPS) panel. The monitor
features include:
●
58.42 cm (23 in) diagonal viewable area display with 1920 x 1080 resolution, plus full-screen support
for lower resolutions; includes custom scaling for maximum image size while preserving original aspect
ratio
●
Non-glare panel with an LED backlight that consumes less energy
●
Wide viewing angle to allow viewing from a sitting or standing position, or moving from side-to-side
●
Tilt capability
●
Removable stand for flexible monitor panel mounting solutions
●
Video signal input to support VGA analog with VGA signal cable provided
●
Video signal input to support DisplayPort digital with DisplayPort signal cable provided
●
Plug-and-play capability if supported by the operating system
●
Security slot provision on rear of monitor for optional cable lock
●
On-Screen Display (OSD) adjustments in several languages for easy setup and screen optimization
●
HP Display Assistant software for adjusting monitor settings and enabling theft deterrence features
(refer to the HP Display Assistant User Guide included on the disc with your monitor)
●
HDCP copy protection on DisplayPort input
●
Software and documentation disc that includes monitor drivers and product documentation
●
Energy saver feature to meet requirements for reduced power consumption
NOTE: For safety and regulatory information, refer to the Product Notices provided on your media disc, if
one is included, or in your documentation kit. To locate updates to the user guide for your product, go to
http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the onscreen instructions.
2
Chapter 1 Getting Started
Rear components
Component
Function
1
VESA panel
Covers the VESA mounting holes
2
AC power connector
Connects the AC power cord to the monitor
3
DisplayPort
Connects the DisplayPort cable to the monitor
4
VGA connector
Connects the VGA cable to the monitor.
Product features and components
3
Front bezel controls
Control
Function
1
Menu
Opens, selects or exits the OSD menu.
2
Minus
If the OSD menu is on, press to navigate backward through the
OSD menu and decrease adjustment levels.
3
Plus/Source
If the OSD menu is on, press to navigate forward through the
OSD menu and increase adjustment levels.
If the OSD menu is inactive, press to activate the source button
that chooses the video signal input (VGA or DisplayPort).
4
OK/Auto
If the OSD menu is on, press to select the highlighted menu
item.
If the OSD menu is inactive, press to activate the auto
adjustment feature to optimize the screen image.
5
Power
Turns the monitor on or off.
NOTE: To view an OSD menu simulator, visit the HP Customer Self Repair Services Media Library at
http://www.hp.com/go/sml.
4
Chapter 1 Getting Started
Setting up the monitor
To set up the monitor, ensure that the power is turned off to the monitor, computer system, and other
attached devices, then follow the instructions below.
Use caution when setting up the monitor
To prevent damage to the monitor, do not touch the surface of the LCD panel. Pressure on the panel may
cause non-uniformity of color or disorientation of the liquid crystals. If this occurs the screen will not recover
to its normal condition.
If installing a stand, lay the monitor face down on a flat surface covered with a protective sheet foam or nonabrasive cloth. This prevents the screen from getting scratched, defaced or broken as well as damage to the
front panel buttons.
NOTE:
Your monitor may look different from the monitor in this illustration.
Setting up the monitor
5
Installing the monitor stand
1.
Remove the stand/base assembly, and then lift the display head from the box and place it face down on
a flat surface.
2.
Position the stand over the base, and press down firmly to lock it in place.
3.
Insert the two tabs on the stand into the bracket on the back of the display head until they click into
place.
CAUTION: Do not touch the surface of the LCD panel. Pressure on the panel may cause non-uniformity of
color or disorientation of the liquid crystals. If this occurs the screen will not recover to its normal condition.
6
Chapter 1 Getting Started
Connecting the cables
1.
Place the monitor in a convenient, well-ventilated location near the computer or source device.
2.
Connect a DisplayPort signal cable or a VGA signal cable.
NOTE: The monitor is capable of supporting either analog or digital input. The video mode is
determined by the video cable used. The monitor will automatically determine which inputs have valid
video signals. The inputs can be selected by pressing the +/source button on the front panel or through
the On-Screen Display (OSD) feature by pressing the Menu button.
●
For DisplayPort digital operation, use the DisplayPort signal cable provided (select models).
Connect the DisplayPort signal cable to the DisplayPort connector on the rear of the monitor and
the other end to the DisplayPort connector on the computer.
●
For analog operation, use the VGA signal cable provided. Connect the VGA signal cable to the VGA
connector on the rear of the monitor and the other end to the VGA connector on the computer.
Setting up the monitor
7
3.
Connect one end of the power cord to the AC power connector on the rear of the monitor, and the other
end to an AC outlet.
WARNING!
To reduce the risk of electric shock or damage to the equipment:
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
Disconnect power from the equipment by unplugging the power cord from the electrical outlet.
For your safety, do not place anything on power cords or cables. Arrange them so that no one may
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from the
electrical outlet, grasp the cord by the plug.
8
Chapter 1 Getting Started
Adjusting the monitor
Tilt the display head forward or backward to set it to a comfortable eye level. The monitor can be tilted from
-5° to +22°.
Turning on the monitor
1.
Press the power button on the computer to turn on the computer.
2.
Press the power button on the front of the monitor to turn on the monitor.
CAUTION: Burn-in image damage may occur on monitors that display the same static image on screen for a
prolonged period of time.* To avoid burn-in image damage on the monitor screen, you should always
activate a screen saver application or turn off the monitor when it is not in use for a prolonged period of time.
Image retention is a condition that may occur on all LCD screens. Monitors with a “burned-in image” are not
covered under the HP warranty.
* A prolonged period of time is 12 consecutive hours of non-use.
NOTE: If pressing the power button has no effect, the power button lockout feature may be enabled. To
disable this feature, press and hold the monitor power button for 10 seconds.
Setting up the monitor
9
NOTE: You can disable the power LED in the OSD menu. Press the Menu button on the front of the monitor,
then select Power Control > Power LED > Off.
When the monitor is powered on, a monitor status message is displayed for five seconds. The message
shows which input (DisplayPort or VGA) is the current active signal, the status of the auto-switch source
setting (on or off; factory default is on), the current preset display resolution, and the recommended preset
display resolution.
HP Watermark and Image Retention Policy
The IPS monitor models are designed with IPS (In-Plane Switching) display technology which provides ultrawide viewing angles and advanced image quality. IPS monitors are suitable for a wide variety of advanced
image quality applications. This panel technology, however, is not suitable for applications that exhibit static,
stationary or fixed images for long periods of time without the use of screen savers. These types of
applications may include camera surveillance, video games, marketing logos, and templates that are
displayed on the screen for a prolonged period of time. Static images may cause image retention damage
that could look like stains or watermarks on the monitor's screen.
Monitors in use for 24 hours per day that result in image retention damage are not covered under the HP
warranty. To avoid image retention damage, always turn off the monitor when it is not in use or use the
power management setting, if supported on your system, to turn off the display when the system is idle.
10
Chapter 1 Getting Started
Removing the monitor stand
You can remove the display head from the stand to install the display head on a wall, a swing arm, or other
mounting fixture.
CAUTION: Before beginning to disassemble the monitor, be sure the monitor is turned off and the power
and signal cables are both disconnected.
1.
Disconnect and remove the signal and power cables from the monitor.
2.
Lay the monitor face down on a flat surface covered by a clean, dry cloth.
3.
Press down on the release latch (1) with a screwdriver and slide the stand out of the slot on the display
head (2).
Mounting the display head
The display head can be attached to a wall, swing arm, or other mounting fixture.
NOTE:
1.
This apparatus is intended to be supported by UL or CSA Listed wall mount bracket.
Remove the stand from the display head. See Removing the monitor stand on page 11.
CAUTION: This monitor supports the VESA industry standard 100 mm mounting holes. To attach a
third-party mounting solution to the monitor, four 4 mm, 0.7 pitch, and 10 mm long screws are
required. Longer screws must not be used because they may damage the monitor. It is important to
verify that the manufacturer’s mounting solution is compliant with the VESA standard and is rated to
support the weight of the display head. For best performance, it is important to use the power and
video cables provided with the monitor.
2.
Remove the VESA cover from the back of the display head.
a.
Insert tools or fingers in the two slots in the bottom edge of the VESA panel.
b.
Pull the bottom edge of the VESA panel up and off the display head.
Setting up the monitor
11
3.
To attach the display head to a swing arm (sold separately), insert four 10 mm screws through the holes
on the swing arm plate and into the mounting holes on the display head.
To attach the display head to other mounting fixtures, follow the instructions included with the
mounting fixture to ensure that the display head is safely attached.
4.
12
Reconnect the cables to the display head.
Chapter 1 Getting Started
Installing a security cable
You can secure the monitor to a fixed object with an optional cable lock available from HP (sold separately).
Setting up the monitor
13
2
Using the monitor
Software and utilities
The optical disc that comes with the monitor contains files you can install on the computer:
●
an .INF (Information) file
●
ICM (Image Color Matching) files (one for each calibrated color space)
The Information file
The .INF file defines monitor resources used by Microsoft Windows operating systems to ensure monitor
compatibility with the computer’s graphics adapter.
This monitor is Microsoft Windows Plug and Play compatible and the monitor will work correctly without
installing the .INF file. Monitor Plug and Play compatibility requires that the computer’s graphic card is VESA
DDC2–compliant and that the monitor connects directly to the graphics card. Plug and Play does not work
through separate BNC type connectors or through distribution buffers/boxes.
The Image Color Matching file
The .ICM files are data files that are used in conjunction with graphics programs to provide consistent color
matching from monitor screen to printer, or from scanner to monitor screen. This file is activated from within
graphics programs that support this feature.
NOTE: The ICM color profile is written in accordance with the International Color Consortium (ICC) Profile
Format specification.
14
Chapter 2 Using the monitor
Installing the .INF and .ICM files
After you determine that you need to update, you can install the .INF and .ICM files from the disc or download
them.
Installing from the optical disc
To install the .INF and .ICM files on the computer from the optical disc:
1.
Insert the optical disc in the computer optical drive. The optical disc menu is displayed.
2.
View the HP Monitor Software Information file.
3.
Select Install Monitor Driver Software.
4.
Follow the on-screen instructions.
5.
Ensure that the proper resolution and refresh rates appear in the Windows Display control panel.
NOTE: You may need to install the digitally signed monitor .INF and .ICM files manually from the disc in the
event of an installation error. Refer to the HP Monitor Software Information file on the disc.
Downloading from the web
If you do not have a computer with an optical drive, you can download the latest version of .INF and .ICM files
from the HP monitors support website:
1.
Go to http://www.hp.com/support and select the appropriate country and language.
2.
Select Drivers & Downloads, type your monitor model in the Find my product search field, and click Go.
3.
If necessary, select your monitor from the list.
4.
Select your operating system, and then click Next.
5.
Click Driver - Display/Monitor to open the list of drivers.
6.
Click on the driver.
7.
Click the System Requirements tab, and then verify that your system meets the program minimum
requirements.
8.
Click Download and follow the on-screen instructions to download the software.
Installing the .INF and .ICM files
15
Using the On-Screen Display (OSD) menu
Use the On-Screen Display (OSD) menu to adjust the monitor settings/screen image based on your
preferences. You can access and make adjustments in the OSD using the buttons on the monitor's front
panel.
To access the OSD menu and make adjustments, do the following:
1.
If the monitor is not already on, press the power button to turn on the monitor.
2.
Press the Menu button to open the OSD menu.
3.
Use the menu options to navigate, select, and adjust the menu choices. The options are variable
depending on the menu or sub-menu that is active.
The following table lists the menu selections in the main menu.
16
Main Menu
Description
Brightness
Adjusts the brightness level of the screen.
Contrast
Adjusts the contrast level of the screen
Color Control
Selects and adjusts the screen color.
Input Control
Selects the video input signal.
Image Control
Adjusts the screen image.
Power Control
Adjusts the power settings.
Menu Control
Adjusts the on-screen display (OSD) menu and Function button controls.
Management
Enables/disables DDC/CI support and returns all OSD menu settings to the factory default settings.
Language
Selects the language in which the OSD menu is displayed. The factory default is English.
Information
Displays important information about the monitor.
Exit
Exits the OSD menu screen.
Chapter 2 Using the monitor
Using Auto-Sleep Mode
The monitor supports an OSD (On-Screen Display) menu option called Auto-Sleep Mode that allows you to
enable or disable a reduced power state for the display. When Auto-Sleep Mode is enabled (enabled by
default), the monitor will enter a reduced power state when the host PC signals low power mode (absence of
either horizontal or vertical sync signal).
Upon entering this reduced power state sleep mode, the monitor screen is blanked, the backlight is turned
off and the power LED indicator turns amber. The monitor draws less than 0.5 W of power when in this
reduced power mode. The monitor will wake from the sleep mode when the host PC sends an active signal to
the monitor (for example, if you activate the mouse or keyboard).
You can disable the Auto-Sleep Mode in the OSD menu. Press one of the five front bezel buttons to activate
the buttons, and then press the Menu button to open the OSD menu. In the OSD menu, press Power Control >
Auto-Sleep Mode > Off.
Using Auto-Sleep Mode
17
3
Support and troubleshooting
Solving common problems
The following table lists possible problems, the possible cause of each problem, and the recommended
solutions.
Problem
Possible Cause
Solution
Screen is blank or video is
flashing.
Power cord is disconnected.
Connect the power cord.
Power button is turned off.
Press the front panel power button.
NOTE: If pressing the power button has no effect, press and
hold the power button for 10 seconds to disable the power
button lockout feature.
18
Video cable is improperly connected.
Connect the video cable properly. See Connecting the cables
on page 7 for more information.
System is in sleep mode.
Press any key on the keyboard or move the mouse to exit
sleep mode.
Video card compatibility.
Open the OSD menu and select the Input Control menu. Set
Auto-Switch Input to Off and manually select the input.
Image appears blurred,
indistinct, or too dark.
Brightness is too low.
Open the OSD menu and select Brightness to adjust the
brightness scale as needed.
Check Video Cable is
displayed on screen.
Monitor video cable is disconnected.
Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is
off while connecting the video cable.
Input Signal Out of Range is
displayed on screen.
Video resolution and/or refresh rate
are set higher than what the monitor
supports.
Change the settings to a supported setting. See Preset
display resolutions on page 26 for more information.
The monitor is off but it did
not seem to enter into a lowpower sleep mode.
The monitor's power saving control is
disabled.
Open the OSD menu and select Power Control > Auto-Sleep
Mode and set auto-sleep to On.
OSD Lockout is displayed.
The monitor's OSD Lockout function
is enabled.
Press and hold the Menu button on the front panel for 10
seconds to disable the OSD Lockout function.
Power Button Lockout is
displayed.
The monitor's Power Button Lockout
function is enabled.
Press and hold the power button for 10 seconds to unlock the
power button function.
Chapter 3 Support and troubleshooting
Using the auto-adjustment function (analog input)
When first setting up the monitor, when conducting a Factory Reset of the computer, or whenever you
change the resolution of the monitor, the Auto-Adjustment feature will automatically engage, and attempt
to optimize your screen for you.
You may also optimize the screen performance for the VGA (analog) input at any time by using the Auto
button on the monitor (see your model's user guide for the specific button name) and the auto-adjustment
pattern software utility on the disc provided (select models only).
Do not use this procedure if the monitor is using an input other than VGA. If the monitor is using a VGA
(analog) input, this procedure can correct the following image quality conditions:
●
Fuzzy or unclear focus
●
Ghosting, streaking or shadowing effects
●
Faint vertical bars
●
Thin, horizontal scrolling lines
●
An off-center picture
To use the auto-adjustment feature:
1.
Allow the monitor to warm up for 20 minutes before adjusting.
2.
Press the Auto button on the monitor front panel.
●
You can also press the Menu button, then select Image Control > Auto-Adjustment from the OSD
Main Menu.
●
If the result is not satisfactory, continue with the procedure.
3.
Insert the optical disc in the optical disc drive. The optical disc menu is displayed.
4.
Select Open Auto-Adjustment Software. The setup test pattern is displayed.
5.
Press the Auto button on the monitor front panel to produce a stable, centered image.
6.
Press the ESC key or any other key on the keyboard to exit the test pattern.
NOTE:
The auto-adjustment test pattern utility can be downloaded from http://www.hp.com/support.
Using the auto-adjustment function (analog input)
19
Optimizing image performance (analog input)
Two controls in the on-screen display can be adjusted to improve image performance: Clock and Phase
(available in the main menu).
NOTE: The Clock and Phase controls are adjustable only when using an analog (VGA) input. These controls
are not adjustable for digital inputs.
The Clock must first be set correctly since the Phase settings are dependent on the main Clock setting. Use
these controls only when the auto-adjustment function does not provide a satisfactory image.
●
Clock—Increases/decreases the value to minimize any vertical bars or stripes visible on the screen
background.
●
Phase—Increases/decreases the value to minimize video flickering or blurring.
NOTE: When using the controls, you will obtain the best results by using the auto-adjustment pattern
software utility provided on the disc.
When adjusting the Clock and Phase values, if the monitor images become distorted, continue adjusting the
values until the distortion disappears. To restore the factory settings, select Yes from the Factory Reset
menu in the on-screen display.
To eliminate vertical bars (Clock):
1.
Press the Menu button on the monitor's front panel to open the OSD Menu, and then select Image
Control > Clock.
2.
Press the + (Plus) or – (Minus) buttons on the monitor's front panel to eliminate vertical bars. Press the
buttons slowly so that you do not miss the optimum adjustment point.
3.
After adjusting the Clock, if blurring, flickering, or bars appear on the screen, proceed to adjust the
Phase.
To remove flickering or blurring (Phase):
1.
Press the Menu button on the monitor's front panel to open the OSD Menu, and then select Image
Control > Phase.
2.
Press the + (Plus) or – (Minus) buttons on the monitor's front panel to eliminate flickering or blurring.
Flicking or blurring may not be eliminated depending on your computer or graphics controller card
installed.
To correct screen position (Horizontal Position or Vertical Position):
20
Chapter 3 Support and troubleshooting
1.
Press the Menu button on the monitor's front panel to open the OSD Menu, and then select Image
Control > Horizontal Position and/or Vertical Position.
2.
Press the + (Plus) or – (Minus) buttons on the monitor's front panel to properly adjust the position of the
image in the display area of the monitor. The Horizontal Position shifts the image left or right; the
Vertical Position shifts the image up and down.
Button lockouts
Holding down the power button or Menu button for ten seconds will lock out the functionality of that button.
You can restore the functionality by holding the button down again for ten seconds. This functionality is only
available when the monitor is powered on, displaying an active signal, and the OSD is not active.
Product support
For additional information on using your monitor, go to http://www.hp.com/support. Select your country or
region, select Troubleshooting, and then enter your model in the search window and click the Go button.
NOTE: The monitor user guide, reference material, and drivers are available at http://www.hp.com/
support.
If the information provided in the guide does not address your questions, you can contact support. For U.S.
support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/
country/us/en/wwcontact_us.html.
Here you can:
●
Chat online with an HP technician
NOTE: When support chat is not available in a particular language, it is available in English.
●
Find support telephone numbers
●
Locate an HP service center
Button lockouts
21
Preparing to call technical support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
●
Monitor model number
●
Monitor serial number
●
Purchase date on invoice
●
Conditions under which the problem occurred
●
Error messages received
●
Hardware configuration
●
Name and version of the hardware and software you are using
Locating the serial number and product number
The serial number and product number are located on a label on the rear of the display head. You may need
these numbers when contacting HP about the monitor model.
22
Chapter 3 Support and troubleshooting
4
Maintaining the monitor
Maintenance guidelines
To enhance the performance and extend the life of the monitor:
●
Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those controls
that are covered in the operating instructions. If the monitor is not operating properly or has been
dropped or damaged, contact an authorized HP dealer, reseller, or service provider.
●
Use only a power source and connection appropriate for this monitor, as indicated on the label/back
plate of the monitor.
●
Be sure the total ampere rating of the products connected to the outlet does not exceed the current
rating of the electrical outlet, and the total ampere rating of the products connected to the cord does
not exceed the rating of the cord. Look on the power label to determine the ampere rating (AMPS or A)
for each device.
●
Install the monitor near an outlet that you can easily reach. Disconnect the monitor by grasping the plug
firmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.
●
Turn the monitor off when not in use. You can substantially increase the life expectancy of the monitor
by using a screen saver program and turning off the monitor when not in use.
NOTE: Monitors with a “burned-in image” are not covered under the HP warranty.
●
Slots and openings in the cabinet are provided for ventilation. These openings must not be blocked or
covered. Never push objects of any kind into cabinet slots or other openings.
●
Do not drop the monitor or place it on an unstable surface.
●
Do not allow anything to rest on the power cord. Do not walk on the cord.
●
Keep the monitor in a well-ventilated area, away from excessive light, heat or moisture.
●
When removing the monitor stand, you must lay the monitor face down on a soft area to prevent it from
getting scratched, defaced, or broken.
Cleaning the monitor
1.
Turn off the monitor and unplug the power cord from the back of the unit.
2.
Dust the monitor by wiping the screen and the cabinet with a soft, clean antistatic cloth.
3.
For more difficult cleaning situations, use a 50/50 mix of water and Isopropyl alcohol.
Maintenance guidelines
23
CAUTION: Spray the cleaner onto a cloth and use the damp cloth to gently wipe the screen surface. Never
spray the cleaner directly on the screen surface. It may run behind the bezel and damage the electronics.
CAUTION: Do not use cleaners that contain any petroleum based materials such as benzene, thinner, or any
volatile substance to clean the monitor screen or cabinet. These chemicals may damage the monitor.
Shipping the monitor
Keep the original packing box in a storage area. You may need it later if you move or ship the monitor.
24
Chapter 4 Maintaining the monitor
A
Technical Specifications
NOTE: The product specifications provided in the user guide might have changed between the time of
manufacturing and delivery of your product.
For the latest specifications or additional specifications on this product, go to http://www.hp.com/go/
quickspecs/ and search for your specific monitor model to find the model-specific QuickSpecs.
Maximum Weight (Unpacked)
Dimensions (include stand)
Height
Depth
4.4 kg
9.68 lbs
40.82 cm
16.07 in
19.58 cm
7.7 in
54.86 cm
21.6 in
Width
Maximum Graphic Resolution
1920 x 1080 (60 Hz) analog input
1920 x 1080 (60 Hz) digital input
Optimum Graphic Resolution
1920 x 1080 (60 Hz) analog input
1920 x 1080 (60 Hz) digital input
Power Source
100 – 240 VAC 50/60 Hz
Input Terminal
One VGA connector with cable included; one
DisplayPort connector with cable included
Tilt
-5° to +22°
Operating Temperature
0° to 35° C
32° to 95° F
Operating Altitude
Up to 5,000 m above sea level
Up to 16,404 ft above sea level
NOTE: For more information, go to http://www.hp.com/go/productbulletin and search for your specific display model to find the
model-specific QuickSpecs.
25
Preset display resolutions
The display resolutions listed below are the most commonly used modes and are set as factory defaults. The
monitor automatically recognizes these preset modes, and they will appear properly sized and centered on
the screen.
Preset
Pixel Format
Horz Freq (kHz)
Vert Freq (Hz)
1
640 × 480
31.47
59.94
2
720 × 400
31.47
70.09
3
800 × 600
37.88
60.32
4
1024 × 768
48.36
60.00
5
1280 × 720
45.00
60.00
6
1280 x 800
49.70
59.81
7
1280 × 1024
63.98
60.02
8
1440 × 900
55.93
59.88
9
1600 × 900
60.00
60.00
10
1680 × 1050
65.30
59.95
11
1920 x 1080
67.50
60.00
Entering user modes
The video controller signal may occasionally call for a mode that is not preset if:
●
You are not using a standard graphics adapter.
●
You are not using a preset mode.
It this occurs, you may need to readjust the parameters of the monitor screen by using the on-screen display.
Your changes can be made to any or all of these modes and saved in memory. The monitor automatically
stores the new setting, then recognizes the new mode just as it does a preset mode. In addition to the factory
preset modes, there are at least 10 user modes that can be entered and stored.
Energy saver feature
The monitors support a reduced power state. The reduced power state will be entered into if the monitor
detects the absence of either the horizontal sync signal and/or the vertical sync signal. Upon detecting the
absence of these signals, the monitor screen is blanked, the backlight is turned off, and the power light is
turned amber. When the monitor is in the reduced power state, the monitor will utilize .5 watts of power.
There is a brief warm up period before the monitor will return to its normal operating mode.
Refer to the computer manual for instructions on setting energy saver features (sometimes called power
management features).
NOTE: The above power saver feature only works when connected to computers that have energy saver
features.
26
Appendix A Technical Specifications
By selecting the settings in the monitor's Energy Saver utility, you can also program the monitor to enter into
the reduced power state at a predetermined time. When the monitor's Energy Saver utility causes the
monitor to enter the reduced power state, the power light blinks amber.
Energy saver feature
27
B
Accessibility
HP designs, produces, and markets products and services that can be used by everyone, including people
with disabilities, either on a stand-alone basis or with appropriate assistive devices.
Supported assistive technologies
HP products support a wide variety of operating system assistive technologies and can be configured to work
with additional assistive technologies. Use the Search feature on your device to locate more information
about assistive features.
NOTE: For additional information about a particular assistive technology product, contact customer
support for that product.
Contacting support
We are constantly refining the accessibility of our products and services and welcome feedback from users. If
you have an issue with a product or would like to tell us about accessibility features that have helped you,
please contact us at (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. If you are deaf
or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical support or have
accessibility questions by calling (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
28
Appendix B Accessibility