www.philips.com/welcome EN User manual 1 Customer care and

www.philips.com/welcome EN User manual 1 Customer care and
258B6
www.philips.com/welcome
EN User manual
1
Customer care and warranty
16
Troubleshooting & FAQs
21
Table of Contents
1.Important �����������������������������������������������1
1.1 Safety precautions and maintenance �1
1.2 Notational Descriptions ���������������������������2
1.3 Disposal of product and packing
material ���������������������������������������������������������������3
2. Setting up the monitor �����������������������4
2.1Installation ���������������������������������������������������������4
2.2 Operating the monitor ������������������������������6
2.3 Remove the Base Assembly for VESA
Mounting ������������������������������������������������������������8
3. Image Optimization �����������������������������9
3.1SmartImage ������������������������������������������������������9
3.2SmartContrast ���������������������������������������������10
4. Technical Specifications ���������������������11
4.1 Resolution & Preset Modes �����������������14
5. Power Management ���������������������������15
6. Customer care and warranty ����������16
6.1 Philips’ Flat Panel Monitors Pixel
Defect Policy �������������������������������������������������16
6.2 Customer Care & Warranty ���������������18
7 Troubleshooting & FAQs ������������������21
7.1Troubleshooting ������������������������������������������21
7.2 General FAQs ����������������������������������������������22
1. Important
• Please use approved power cord provided
by Philips at all times. If your power cord
is missing, please contact your local service
center. (Please refer to Customer Care
Consumer Information Center)
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips monitor. Take time
to read this user’s manual before you use your
display. It contains important information and
notes regarding the operation of your display.
• Do not subject the monitor to severe
vibration or high impact conditions during
operation.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
• Do not knock or drop the monitor during
operation or transportation.
Maintenance
• To protect your monitor from possible
damage, do not put excessive pressure
on the LCD panel. When moving your
monitor, grasp the frame to lift; do not lift
the monitor by placing your hand or fingers
on the LCD panel.
1.1 Safety precautions and
maintenance
• Unplug the monitor if you are not going to
use it for an extensive period of time.
Warnings
Use of controls, adjustments or procedures
other than those specified in this documentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.
• Unplug the monitor if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.
Read and follow these instructions when
connecting and using your computer monitor.
• To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.
Operation
• Please Keep the monitor out of direct
sunlight, very strong bright lights and away
from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.
• If your monitor gets wet, wipe it with dry
cloth as soon as possible.
• If foreign substance or water gets in
your monitor, please turn the power off
immediately and disconnect the power
cord. Then, remove the foreign substance
or water, and send it to the maintenance
center.
• Remove any object that could fall into
ventilation holes or prevent proper cooling
of the monitor’s electronics.
• Do not block the ventilation holes on the
cabinet.
• Do not store or use the monitor in
locations exposed to heat, direct sunlight or
extreme cold.
• When positioning the monitor, make
sure the power plug and outlet are easily
accessible.
• In order to maintain the best performance
of your monitor and use it for a longer
lifetime, please use the monitor in a
location that falls within the following
temperature and humidity ranges.
• If turning off the monitor by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
1
1. Important
• Temperature: 0-40°C 32-104°F
1.2 Notational Descriptions
• Humidity: 20-80% RH
The following subsections describe notational
conventions used in this document.
Important information for Burn-in/Ghost
image
Notes, Cautions and Warnings
• Always activate a moving screen saver
program when you leave your monitor
unattended. Always activate a periodic
screen refresh application if your monitor
will display unchanging static content.
Uninterrupted display of still or static
images over an extended period may cause
“burn in”, also known as “after-imaging” or
“ghost imaging”, on your screen.
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
• “Burn-in”, “after-imaging”, or “ghost imaging”
is a well-known phenomenon in LCD panel
technology. In most cases, the “burned in”
or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time
after the power has been switched off.
Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specific presentation of the warning is
mandated by the relevant regulatory authority.
Service
• The casing cover should be opened only by
qualified service personnel.
• If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of “Consumer Information
Center”)
• For transportation information, please refer
to “Technical Specifications”.
• Do not leave your monitor in a car/trunk
under direct sun light.
Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
2
1. Important
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.
1.3 Disposal of product and packing
material
Waste Electrical and Electronic EquipmentWEEE
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
your local government office, the waste disposal
organization that serves your household or the
store at which you purchased the product.
To learn more about our recycling program
please visit
http://www.philips.com/a-w/about/sustainability.
html
Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.
Please find out about the local regulations on
how to dispose of your old monitor and packing
from your sales representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.
From the planning, design and production
stages, Philips emphasizes the important of
3
2. Setting up the monitor
Install the base
2. Setting up the monitor
1. P
lace the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen.
2.1 Installation
Package contents
258B6
2. Hold the neck with both hands.
(1) G
ently attach the neck to the VESA
mount area until the latch locks the
neck.
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*CD
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*HDMI
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the monitor tightly.
*Audio
2
*Dual-link DVI
*DP
*VGA
1
*USB C-C
*USB A-C
*Different according to region
Warning
Use only the AC/DC adapter model:
Philips TPV150-RFBN2
4
2. Setting up the monitor
Connect to PC
Connecting to your PC
1. Connect the power cord to the back of
the monitor firmly.
9
Ethernet
USB
2. Turn off your computer and unplug its
power cable.
1
EARPHONE OUT
3. Connect the monitor signal cable to the
video connector on the back of your
computer.
2
USB type C
8
12
11
Fast Charger
4. Plug the power cord of your computer and
your monitor into a nearby outlet.
10
5. Turn on your computer and monitor. If the
monitor displays an image, installation is
complete.
USB A-C
Ethernet
USB type C
USB type A
8
11
Note
This Philips display provides BC1.2 fast charging
through USB port, please set the OSD”
USB Fast Charging” to “On” mode for the
functionality.
12
USB
Fast Charger
10
DP IN
D-SUB
7
6
DVI
5
HDMI
AUDIO IN EARPHONE OUT
4
3
2
1 Kensington anti-theft lock
2 Earphone jack
3 Audio input
4 HDMI input
5 DVI input
6 D-SUB input
7 Display port input
8 AC/DC power input
9 Ethernet
10 USB downtream
11 USB fast charger
12 USB type C
5
2. Setting up the monitor
Description of the On Screen Display
2.2 Operating the monitor
What is On-Screen Display (OSD)?
Description of the control buttons
On-Screen Display (OSD) is a feature in all
Philips LCD monitors. It allows an end user to
adjust screen performance or select functions
of the monitors directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:



3




 


7
6
5
4
2
Switch monitor’s power ON and
OFF.
Basic and simple instruction on the control
keys
Access the OSD menu.
Confirm the OSD adjustment.
In the OSD shown above, you can press
buttons at the front bezel of the monitor
to move the cursor, and press OK button to
confirm the choice or change.
Adjust the OSD menu.
Adjust the speaker volume.
Change the signal input source.
Return to previous OSD level.
SmartImage hot key. There are
6 modes to select: Office, Photo,
Movie, Game, Economy, Off.
6
2. Setting up the monitor
The OSD Menu
Resolution notification
Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.
Main menu
Input
This monitor is designed for optimal
performance at its native resolution,
2560 x 1440 @ 60 Hz. When the monitor is
powered on at a different resolution, an alert is
displayed on screen: Use
2560 x 1440 @ 60 Hz for best results.
Sub menu
VGA
DVI
HDMI
DisplayPort
Display of the native resolution alert can be
switched off from Setup in the OSD
(On Screen Display) menu.
USB C
Picture
Picture Format
Brightness
Contrast
Wide screen, 4:3, 1:1
0~100
0~100
Sharpness
0~100
SmartResponse
Off, Fast, Faster, Fastest
On, Off
SmartContrast
On, Off
Over Scan
On, Off
Audio
Volume
Stand-Alone
Mute
Audio Source
0~100
On, Off
On, Off
Color
Color Temperature
5000K, 6500K, 7500K,
8200K, 9300K, 11500K
sRGB
User Define
Physical Function
1.8, 2.0, 2.2, 2.4, 2.6
Gamma
Pixel Orbiting
Tilt
20˚
Audio In, HDMI, DisplayPort, USB C
-5˚
Red: 0~100
Green: 0~100
Blue: 0~100
Language
English, Deutsch, Español, Ελληνική, Français, Italiano,
Maryar, Nederlands, Português, Português do Brazil,
Polski, Русский, Svenska, Suomi, Türkçe, Čeština,
Українська, 简体中文, 繁體中文, 日本語, 한국어
OSD Settings
Horizontal
Vertical
0~100
Transparency
Off, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
OSD Time Out
Setup
0~100
Swivel
Auto
H. Position
0~100
V. Position
0~100
Phase
0~100
Clock
0~100
Resolution Notification
On, Off
USB
USB 3.0, USB 2.0
On, Off
USB Fast Charging
Reset
Information
+65˚
-65˚
Yes, No
Height adjustment
Note
When USB type C is used as the input source,
USB3.0 and USB2.0 can be selected for better
compatibility.
130mm
7
2. Setting up the monitor
Pivot
2.3 Remove the Base Assembly for
VESA Mounting
Before you start disassembling the monitor
base, please follow the instructions below to
avoid any possible damage or injury.
1. P
lace the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen.
0˚
90˚
2. Loosen the assembly screws, then detach
the neck from the monitor.
1
2
Note
This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.
100mm
100mm
8
3. Image Optimization
3. The SmartImage on screen display will
remain on screen for 5 seconds, or you can
also press "OK" to make confirmation.
There are six modes to select: Office, Photo,
Movie, Game, Economy and Off.
3. Image Optimization
3.1 SmartImage
What is it?
SmartImage
SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
sharpness in real time. Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized monitor performance.
Office
Photo
Movie
Game
Economy
Why do I need it?
ff
You want a monitor that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.
• Office: Enhances text and dampens
brightness to increase readability and
reduce eye strain. This mode significantly
enhances readability and productivity when
you’re working with spreadsheets, PDF files,
scanned articles or other general office
applications.
How does it work?
SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.
• Photo: This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.
• Movie: Ramped up luminance, deepened
color saturation, dynamic contrast and
razor sharpness displays every details in
darker areas of your videos without color
washout in brighter areas maintaining a
dynamic natural values for the ultimate
video display.
How to enable SmartImage?
• Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.
1. Press
to launch the SmartImage on
screen display.
2. Keep pressing
to toggle among
Office, Photo, Movie, Game, Economy,
SmartUniformity and Off.
• Economy: Under this profile, brightness,
contrast are adjusted and backlighting
finetuned for just right display of everyday
9
3. Image Optimization
office applications and lower power
consumption.
• Off: No optimization by SmartImage.
3.2 SmartContrast
What is it?
Unique technology that dynamically analyzes
displayed content and automatically optimizes
a Monitor's contrast ratio for maximum visual
clarity and viewing enjoyment, stepping up
backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readable text for office work. By reducing your
monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
10
4. Technical Specifications
4. Technical Specifications
Picture/Display
Monitor Panel Type
Backlight
Panel Size
Aspect Ratio
Pixel Pitch
SmartContrast
Response Time (typ.)
SmartResponse (typ.)
Optimum Resolution
Viewing Angle (typ.)
Picture Enhancement
Display Colors
Vertical Refresh Rate
Horizontal Frequency
sRGB
Connectivity
Signal Input
USB
USB C power delivery
Input Signal
Audio In/Out
RJ45
Convenience
Built-in speaker (typ.)
User Convenience
OSD Languages
Other Convenience
Plug & Play Compatibility
Stand
Tilt
Swivel
Height adjustment
IPS Technology
LED
25" W (63.4 cm)
16:9
0.216 x 0.216 mm
20,000,000:1
14ms (GtG)
5ms (GtG)
VGA: 1920x1080 @ 60Hz
DVI/HDMI/DisplayPort/USB type C: 2560x1440 @ 60Hz
178° (H) / 178° (V) @ C/R > 10
SmartImage
16.7M
56-76Hz (VGA)
50-76Hz (DVI)
23-76Hz (DP/HDMI/USB type C)
30-99KHz (VGA/DVI)
15-99KHz (DP/HDMI/USB type C)
YES
DisplayPort,HDMI,USB type C,DVI-Dual Link(Digital), VGA(
Analog)
USB 3.0×3 (1 with BC1.2 fast charging)
Max./60W
20V/3A , 12V/3A, 8V/3A, 5V/3A(depends on device)
Separate Sync, Sync on Green
PC audio-in,headphone out
Yes,through USB C port
2W x 2
English, German, Spanish, Greek, French, Italian, Hungarian, Dutch,
Portuguese, Brazil Portuguese, Polish, Russian, Swedish, Finnish,
Turkish, Czech, Ukranian, Simplified Chinese, Traditional Chinese,
Japanese, Korean
VESA mount(100×100mm), Kensington Lock
DDC/CI, sRGB, Windows 10/8.1/8/7, Mac OSX
-5 / +20 degree
-65 / +65 degree
130mm
11
4. Technical Specifications
Picture/Display
Pivot
90 degree
Power
On Mode
Sleep (Standby)
Off
On Mode(ECO mode)
44.3W (typ.), 145W (max.)
<0.5W
<0.3W
23.7W (typ.)
Dimensions
Product with stand (WxHxD)
Product without stand
(WxHxD)
Product with packaging
(WxHxD)
Weight
Product with stand
Product without stand
Product with packaging
Operating Condition
Temperature range (operation)
Relative humidity (operation)
Atmospheric pressure
(operation)
Temperature range
(Non-operation)
Relative humidity
(Non-operation)
Atmospheric pressure
(Non-operation)
Environmental and energy
ROHS
Packaging
Specific Substances
Compliance and standards
Regulatory Approvals
Cabinet
Color
Finish
571 x 511 x 244 mm
571 x 344 x 55 mm
625 x 421 x 290 mm
7.00 kg
4.66 kg
10.20 kg
0°C to 40 °C
20% to 80%
700 to 1060hPa
-20°C to 60°C
10% to 90%
500 to 1060hPa
YES
100% recyclable
100% PVC BFR free housing
CE Mark, FCC Class B, VCCI CLASS B, SEMKO, cETLus, CUEAC, TCO Edge, WEEE, CCC, CECP
Black
Texture
12
4. Technical Specifications
Note
1. This data is subject to change without notice. Go to www.philips.com/support to download the
latest version of leaflet.
2. Smart response time is the optimum value from either GtG or GtG (BW) tests.
3 To enable USB docking, USB C or USB A-C (when your data transmission is through HDMI/VGA/
DP) cable is required.
4 This display fully support the charging to Mac book and Chrome book through USB C-C cable.
13
4. Technical Specifications
4.1 Resolution & Preset Modes
Maximum Resolution
1920 x 1080 @ 60 Hz (analog input)
2560 x 1440 @ 60 Hz (digital input)
Recommended Resolution
2560 x 1440 @ 60 Hz (digital input)
H. freq (kHz)
Resolution
V. freq (Hz)
31.47
720 x 400
70.09
31.47
640 x 480
59.94
35.00
640 x 480
66.67
37.86
640 x 480
72.81
37.50
640 x 480
75.00
37.88
800 x 600
60.32
46.88
800 x 600
75.00
48.36
1024 x 768
60.00
60.02
1024 x 768
75.03
44.77
1280x 720
59.86
60.00
1280x 960
60.00
63.89
1280 x 1024
60.02
79.98
1280 x 1024
75.03
55.94
1440 x 900
59.89
70.64
1440 x 900
74.98
65.29
1680 x 1050
59.95
67.50
1920 x 1080
60.00
88.79
2560 x 1440
59.95
Note
Please notice that your display works best at
native resolution of 2560 x 1440 @ 60Hz. For
best display quality, please follow this resolution
recommendation.
Recommended resolution
VGA: 1920x1080 @ 60Hz
DVI/HDMI/DisplayPort/USB type C: 2560x1440
@ 60Hz
14
5. Power Management
5. Power Management
If you have VESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:
Power Management Definition
VESA
Mode
Video H-sync V-sync
Power Used
LED Color
Active
ON
Yes
Yes
44.3W (typ.)
145W (max.)
White
Sleep
(Standby)
OFF
No
No
<0.5W
White
(blink)
Off
OFF
-
-
<0.3W
OFF
The following setup is used to measure power
consumption on this monitor.
• Native resolution: 2560 x 1440
• Contrast: 50%
• Brightness: 100%
• Color temperature: 6500k with full white
pattern
Note
This data is subject to change without notice.
15
6. Customer care and warranty
black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.
6. Customer care and
warranty
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.
6.1 Philips’ Flat Panel Monitors Pixel
Defect Policy
Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Monitor panels
used in flat panel monitors are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains
the different types of pixel defects and defines
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern. There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
subpixel
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single
Three adjacent lit sub pixels (one white pixel).
16
6. Customer care and warranty
Proximity of Pixel Defects
Note
A red or blue bright dot must be more than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Because pixel and sub pixels defects of the
same type that are near to one another may be
more noticeable, Philips also specifies tolerances
for the proximity of pixel defects.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern. These are
the types of black dot defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement
due to pixel defects during the warranty period,
a TFT Monitor panel in a Philips flat panel
monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.
BRIGHT DOT DEFECTS
1 lit subpixel
2 adjacent lit subpixels
3 adjacent lit subpixels (one white pixel)
Distance between two bright dot defects*
Total bright dot defects of all types
ACCEPTABLE LEVEL
3
1
0
>15mm
3
BLACK DOT DEFECTS
1 dark subpixel
2 adjacent dark subpixels
3 adjacent dark subpixels
Distance between two black dot defects*
Total black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
2 or fewer
0
>15mm
5 or fewer
TOTAL DOT DEFECTS
Total bright or black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO9241-307 compliant(ISO9241-307: Ergonomic requirement , analysis and
compliance test methods for electronic visual displays)
3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the
International Organisation for Standardisation (ISO) per: 2008-11-13.
17
6. Customer care and warranty
6.2 Customer Care & Warranty
For warranty coverage information and additional support requirement valid for your region, please visit
www.philips.com/support website for details. You may also contact your local Philips Customer Care
Center number listed below.
Contact Information for WESTERN EUROPE region:
Country
CSP
Hotline Number
Price
Opening Hours
Austria
RTS
+43 0810 000206
€ 0.07
Mon to Fri : 9am - 6pm
Belgium
Ecare
+32 078 250851
€ 0.06
Mon to Fri : 9am - 6pm
Cyprus
Alman
800 92 256
Free of charge
Mon to Fri : 9am - 6pm
Denmark
Infocare
+45 3525 8761
Local call tariff
Mon to Fri : 9am - 6pm
Finland
Infocare
+358 09 2290 1908
Local call tariff
Mon to Fri : 9am - 6pm
France
Mainteq
+33 082161 1658
€ 0.09
Mon to Fri : 9am - 6pm
Germany
RTS
+49 01803 386 853
€ 0.09
Mon to Fri : 9am - 6pm
Greece
Alman
+30 00800 3122 1223 Free of charge
Mon to Fri : 9am - 6pm
Ireland
Celestica
+353 01 601 1161
Local call tariff
Mon to Fri : 8am - 5pm
Italy
Anovo Italy
+39 840 320 041
€ 0.08
Mon to Fri : 9am - 6pm
Luxembourg
Ecare
+352 26 84 30 00
Local call tariff
Mon to Fri : 9am - 6pm
Netherlands
Ecare
+31 0900 0400 063
€ 0.10
Mon to Fri : 9am - 6pm
Norway
Infocare
+47 2270 8250
Local call tariff
Mon to Fri : 9am - 6pm
Poland
MSI
+48 0223491505
Local call tariff
Mon to Fri : 9am - 6pm
Portugal
Mainteq
800 780 902
Free of charge
Mon to Fri : 8am - 5pm
Spain
Mainteq
+34 902 888 785
€ 0.10
Mon to Fri : 9am - 6pm
Sweden
Infocare
+46 08 632 0016
Local call tariff
Mon to Fri : 9am - 6pm
Switzerland
ANOVO CH +41 02 2310 2116
Local call tariff
Mon to Fri : 9am - 6pm
Local call tariff
Mon to Fri : 8am - 5pm
United Kingdom Celestica
+44 0207 949 0069
Contact Information for China:
Country
Call center
Consumer care number
China
PCCW Limited
4008 800 008
Contact Information for NORTH AMERICA :
Country
Call center
Consumer care number
U.S.A.
EPI-e-center
(877) 835-1838
Canada
EPI-e-center
(800)479-6696
18
6. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country
Call center
CSP
Consumer care number
Belarus
NA
IBA
+375 17 217 3386
+375 17 217 3389
Bulgaria
NA
LAN Service
+359 2 960 2360
Croatia
NA
MR Service Ltd
+385 (01) 640 1111
Czech Rep.
NA
Asupport
420 272 188 300
Estonia
NA
FUJITSU
+372 6519900(General)
+372 6519972(workshop)
Georgia
NA
Esabi
+995 322 91 34 71
Hungary
NA
Profi Service
+36 1 814 8080(General)
+36 1814 8565(For AOC&Philips
only)
Kazakhstan
NA
Classic Service I.I.c.
+7 727 3097515
Latvia
NA
ServiceNet LV
+371 67460399
+371 27260399
Lithuania
NA
UAB Servicenet
+370 37 400160(general)
+370 7400088 (for Philips)
Macedonia
NA
AMC
+389 2 3125097
Moldova
NA
Comel
+37322224035
Romania
NA
Skin
+40 21 2101969
Russia
NA
CPS
+7 (495) 645 6746
Serbia&Montenegro
NA
Kim Tec d.o.o.
+381 11 20 70 684
Slovakia
NA
Datalan Service
+421 2 49207155
Slovenia
NA
PC H.and
+386 1 530 08 24
the republic of Belarus NA
ServiceBy
+ 375 17 284 0203
Turkey
NA
Tecpro
+90 212 444 4 832
Ukraine
NA
Topaz
+38044 525 64 95
Ukraine
NA
Comel
+380 5627444225
Contact Information for LATIN AMERICA region:
Country
Brazil
Argentina
Call center
Consumer care number
0800-7254101
Vermont
0800 3330 856
19
6. Customer care and warranty
Contact Information for APMEA region:
Country
Australia
ASP
AGOS NETWORK PTY LTD
Consumer care number
Opening hours
1300 360 386
Mon.~Fri. 9:00am-5:30pm
New Zealand Visual Group Ltd.
0800 657447
Mon.~Fri. 8:30am-5:30pm
Hong Kong
Macau
Company: Smart Pixels
Technology Ltd.
Hong Kong:
Tel: +852 2619 9639
Macau:Tel: (853)-0800-987
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
India
REDINGTON INDIA LTD
Tel: 1 800 425 6396
SMS: PHILIPS to 56677
Mon.~Fri. 9:00am-5:30pm
Indonesia
PT. CORMIC SERVISINDO
PERKASA
+62-21-4080-9086 (Customer
Mon.~Thu. 08:30-12:00;
Hotline)
13:00-17:30
+62-8888-01-9086 (Customer
Fri. 08:30-11:30; 13:00-17:30
Hotline)
Korea
Alphascan Displays, Inc
1661-5003
Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm
Malaysia
R-Logic Sdn Bhd
+603 5102 3336
Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am
Pakistan
TVONICS Pakistan
+92-213-6030100
Sun.~Thu. 10:00am-6:00pm
Singapore
Philips Electronics Singapore
Pte Ltd (Philips Consumer Care (65) 6882 3966
Center)
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
Taiwan
FETEC.CO
0800-231-099
Mon.~Fri. 09:00 - 18:00
Thailand
Axis Computer System Co.,
Ltd.
(662) 934-5498
Mon.~Fri. 8:30am~05:30pm
South Africa
Computer Repair Technologies
011 262 3586
Mon.~Fri. 8:00am~05:00pm
Israel
Eastronics LTD
1-800-567000
Sun.~Thu. 08:00-18:00
Vietnam
FPT Service Informatic
Company Ltd. - Ho Chi Minh
City Branch
+84 8 38248007 Ho Chi Minh
City
Mon.~Fri. 8:00-12:00, 13:30+84 5113.562666 Danang City
17:30,Sat. 8:00-12:00
+84 5113.562666 Can tho
Province
Philippines
EA Global Supply Chain
Solutions ,Inc.
(02) 655-7777; 6359456
Mon.~Fri. 8:30am~5:30pm
Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan
Firebird service centre
+97 14 8837911
Sun.~Thu. 09:00 - 18:00
Uzbekistan
Soniko Plus Private Enterprise
Ltd
+99871 2784650
Mon.~Fri. 09:00 - 18:00
Turkmenistan
Technostar Service Centre
+(99312) 460733, 460957
Mon.~Fri. 09:00 - 18:00
Japan
フィリップスモニター
・サポ ートセンター
0120-060-530
Mon.~Fri. 10:00 - 17:00
20
7.Troubleshooting & FAQs
satisfactory, you can do manual adjustments
via the OSD menu.
7. Troubleshooting & FAQs
Note
The Auto Function is not applicable in DVIDigital mode as it is not necessary.
7.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Visible signs of smoke or sparks
• Do not perform any troubleshooting steps
• Disconnect the monitor from mains power
source immediately for safety
Common Problems
• Contact with Philips customer service
representative immediately.
No Picture (Power LED not lit)
• Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.
Imaging Problems
Image is not centered
• First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.
• Adjust the image position using the “Auto”
function in OSD Main Controls.
• Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
No Picture (Power LED is White)
• Make sure the computer is turned on.
• Make sure the signal cable is properly
connected to your computer.
Image vibrates on the screen
• Check that the signal cable is properly
securely connected to the graphics board
or PC.
• Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
Vertical flicker appears
• The Energy Saving feature may be activated
Screen says
Attention
• Adjust the image using the “Auto” function
in OSD Main Controls.
Check cable connection
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
• Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
Horizontal flicker appears
• Check to see if the monitor cable has bent
pins.
• Make sure the computer is turned on.
AUTO button doesn't function
• Adjust the image using the “Auto” function
in OSD Main Controls.
• The auto function is applicable only in
VGA-Analog mode. If the result is not
21
7. Troubleshooting & FAQs
The "power on" light is too strong and is
disturbing
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
• You can adjust “power on” light using the
power LED Setup in OSD main Controls.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
Image appears blurred, indistinct or too dark
• Adjust the contrast and brightness on
On-Screen Display.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
7.2 General FAQs
• Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burnin", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
Q1:When I install my monitor what should
I do if the screen shows 'Cannot
display this video mode'?
Ans.:Recommended resolution for this
monitor: 2560 x 1440 @ 60 Hz.
• Unplug all cables, then connect your PC to
the monitor that you used previously.
• In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to 2560 x
1440 pixels.
• Always activate a moving screen saver
program when you leave your monitor
unattended.
• Always activate a periodic screen refresh
application if your LCD monitor will display
unchanging static content.
• Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
• Open 'Advanced Properties' and set the
Refresh Rate to 60 Hz, then click OK.
• Restart your computer and repeat step 2
and 3 to verify that your PC is set at 2560
x 1440 @ 60 Hz.
• Shut down your computer, disconnect your
old monitor and reconnect your Philips
LCD monitor.
Image appears distorted. Text is fuzzy or
blurred.
• Turn on your monitor and then turn on
your PC.
• Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.
Q2:What is the recommended refresh
rate for LCD monitor?
Green, red, blue, dark, and white dots appears
on the screen
Ans.:Recommended refresh rate in LCD
monitors is 60 Hz, In case of any
disturbance on screen, you can set it
up to 75 Hz to see if that removes the
disturbance.
• The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
22
7.Troubleshooting & FAQs
Q3:
What are the .inf and .icm files on the
CD-ROM? How do I install the drivers
(.inf and .icm)?
Q8: Can I change the color setting of my
monitor?
Ans.:Yes, you can change your color setting
through OSD control as the following
procedures,
Ans.:These are the driver files for your
monitor. Follow the instructions in your
user manual to install the drivers. Your
computer may ask you for monitor
drivers (.inf and .icm files) or a driver
disk when you first install your monitor.
Follow the instructions to insert the
companion CD-ROM included in this
package. Monitor drivers (.inf and .icm
files) will be installed automatically.
• Press "OK" to show the OSD (On Screen
Display) menu
• Press "Down Arrow" to select the option
"Color" then press "OK" to enter color
setting, there are three settings as below.
1. Color Temperature: The six settings are
5000K, 6500K, 7500K, 8200K, 9300K
and 11500K. With settings in the 5000K
range the panel appears "warm, with a
red-white color tone", while a 11500K
temperature yields "cool, bluewhite
toning".
Q4:How do I adjust the resolution?
Ans.:Your video card/graphic driver and
monitor together determine the
available resolutions. You can select the
desired resolution under Windows®
Control Panel with the "Display
properties".
Q5:What if I get lost when I am making
monitor adjustments via OSD?
2. sRGB: This is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc).
Ans.:Simply press the OK button, then select
'Reset' to recall all of the original factory
settings.
3. User Define: The user can choose his/
her preference color setting by adjusting
red, green blue color.
Q6:Is the LCD screen resistant to
scratches?
Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Ans.:In general it is recommended that
the panel surface is not subjected to
excessive shocks and is protected from
sharp or blunt objects. When handling
the monitor, make sure that there is
no pressure or force applied to the
panel surface side. This may affect your
warranty conditions.
Q9: Can I connect my LCD monitor to any
PC, workstation or Mac?
Q7:How should I clean the LCD surface?
Ans.:Yes. All Philips LCD monitors are fully
compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the monitor to
your Mac system. Please contact your
Philips sales representative for more
information.
Ans.:For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Q10: Are Philips LCD monitors Plug-andPlay?
23
7. Troubleshooting & FAQs
Ans.:Yes, the monitors are Plug-and-Play
compatible with Windows 10/8.1/8/7,
Mac OSX
Attention
Monitor control unlocked
Q11: What is Image Sticking, or Image Burnin, or After Image, or Ghost Image in
LCD panels?
Attention
Ans.:Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging" or "ghost imaging", on
your screen. "Burn-in", "after-imaging",
or "ghost imaging" is a well-known
phenomenon in LCD panel technology.
In most cases, the "burned in" or
"atter-imaging" or "ghost imaging" will
disappear gradually over a period of
time after the power has been switched
off.
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen
refresh application if your LCD monitor
will display unchanging static content.
Monitor control locked
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Q12: Why is my Display not showing
sharp text, and is displaying jagged
characters?
Ans.:Your LCD monitor works best at its
native resolution of 2560 x 1440 @
60 Hz. For best display, please use this
resolution.
Q13: How to unlock/lock my hot key?
Ans.:Please press
for 10 seconds
to unlock/lock the hot key, by doing so,
your monitor pops out “Attention” to
show the unlock/lock status as shown
below illustrators.
24
© 2016 Koninklijke Philips N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.
Specifications are subject to change without notice.
Version: 258BUE1L
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