Warranty Reference Guide
Warranty Claim Process: To ensure the proper warranty processing and to help expedite your claim please be
able to provide RMI Customer Service and/or Technical Support with the complete model and serial number of
the item. It is recommended that you contact RMI’s Technical Support department before replacing any parts. For
propane and natural gas related claims please be prepared to supply RMI Technical Support with inlet/outlet gas
pressures when you call. To accurately troubleshoot and ensure the best outcome we recommended that you call
our Technical Support department while you are in the field with the unit. Our Technical Support department is
available to assist you during regular business hours at 800-628-5044.
Twin Eagles
SS Burners, Grates and All Fabricated SS Components
American Outdoor Grill
Lifetime
SS Briquette Trays, Sear Zone Burners, Rotiss Burners and
Drip Pans
5 Years
All other parts
2 Year
Delta Heat
SS Grates, SS Housing
15 Years
SS Burners
10 Years
Component parts including briquette tray, flame tamers,
ignition system, gas system, lights, rotisserie motor, infrared
burners etc.
1 Year
Fire Magic Grills - Echelon / Aurora
Series
Cast SS - Gas Burners, Cooking Grids and BBQ Housings
Lifetime
Brass Burners and Valves, Manifold Assy, Back Burner Assy
(except ignition system) and Inner Liners
15 Years
Electric Grills, SS Cooking Grids and SS Housings
10 Years
Ignition System, Side Burners, Motors, Thermometers
1 Year
Infrared Burners & Vaporizers
3 Years
Side Burners and Other Grill Components
Grill Ignition Systems, Electronic Components, Accessories
Broilmaster
Aluminum Grill Housing (except paint), SS Cooking
Grids, Griddles, Warming Rack, Bowtie Burner, SS
Carts and SS Mountings and SS Built-in Components
Lifetime
H-Series, Q-Series, R3B SS Burners and Side Burners
10 Years
Infrared Burners on R3 & R3B, Flare Buster Ceramic
Flavor Enhancers, Painted Electro-Galvanized Steel
Components and SS Smoker Shutter
5 Years
Porcelain Coated Steel Briquet Racks, Chrome-Plated
Warming Rack, Stainless Steel Flavor Screen and
Stainless Steel Heat Shield
2 Years
Valves, Knobs, Ignitors, Labels, Hose Fitting, Grease
Cups, and All Other Parts and Accessories
1 Year
Primo Grills and Smokers
1 Year
All Metal Parts
5 Years
Thermometer and Felt Gasket
30 Days
Cast Iron Parts and Accessories
SS Fabricated Models, Grill Top & Bottom, Control Panel,
Column & Base, Burner, Grids, Side Shelves & Drip Pan
10 Years
Cast Aluminum End Cap Models, Grill Top & Bottom (Paint
Excluded), Control Panel, Column & Base
Lifetime
SS Burners, Grids, Side Shelves, Drip Pan & Fasteners
10 Years
Black Aluminized Steel Grill Top & Bottom (Paint Excluded)
5 Years
All Other Components Including Ignition System & Gas Valve
Knobs
1 Year
All Fireplaces, Fire Tables, Fire Urns, Fire Pits,
Firewalls and Firefalls
3 Years
Burners, Electric Components & Valves
1 Year
Bromic
1 Year
Parts
Firegear
10 Years
1 Year
Logs
Limited
Lifetime
SS Components
5 Years
Valve, All Parts in Commercial Applications
1 Year
Refer to the manufacturers instructions manual for more information on the
conditions, exclusions and procedures regarding the individual product warranty.
1 2 8 1 Year
American Fyre Designs
Delsol
Component parts including briquette tray, flame tamers,
ignition system, gas system, lights, rotisserie motor, infrared
burners etc.
20 Years
3 Years
All Ceramic Parts
Phoenix
SS Grates, SS Housing, SS Burners
10 Years
All other parts
5 Years
Infrared Burner and Flavor Grids
15 Years
SS Burners
Ray Murray, Inc. Ph: 800-628-5044 Fax: 800-243-8341