LIMITED WARRANTY FOR HISENSE
®
PORTABLE AIR CONDITIONERS AND DEHUMIDIFIERS.
Congratulations on your purchase!
IMPORTANT: Just in case your newly purchased Hisense® Portable Air Conditioner or
Dehumidifier needs to be serviced, please keep the original packaging materials and
original receipt.
Hisense USA Corporation ("Hisense"), hereby warrants, solely to the first end user consumer purchaser
(“Purchaser”) for this Hisense® Portable Air Conditioner or Dehumidifier (“Product”), when shipped in
its original container and sold or distributed in the United States and Puerto Rico by an authorized
Hisense dealer, and provided that this Product was not sold either “as is”, “with all faults”, “sales final” or
per similar terms, that this Product will, during the applicable warranty period as stated solely in this
Limited Warranty, be free from defects in material and workmanship. Hisense will, solely within the
applicable warranty period and at Hisense’s sole discretion, provide the Purchaser with a like new or
refurbished product of similar or better quality.
HOW TO GET WARRANTY SERVICE:
Warranty service may be obtained by contacting Hisense using any of the methods below. Proof of
purchase in the form of an original bill of sale or receipted invoice with a legible date of purchase that
evidences the Product is within the applicable warranty period must be presented to Hisense in order to
obtain warranty service. Our contact information is provided below. Hisense will respond to warranty
requests within a commercially reasonable time.
Warranty Service and Troubleshooting Information
for Customers in the United States and Puerto Rico
To obtain warranty service and troubleshooting information, contact the
Hisense Consumer Care Center.
Call 1-877-465-3566 (Monday–Friday from 9 a.m. - 9 p.m. EST,
Saturday–Sunday from 9 a.m. - 6 p.m.) or
Email service@hisense-usa.com or visit our website www.hisense-usa.com.
TERMS AND CONDITIONS:
This limited warranty shall not apply to:
(a) any defects caused or repairs required as a result of: abusive operation; negligence; accident;
shipment damages; improper delivery, setup and installation; installation not in accordance with
electrical or plumbing codes; leaky, broken, frozen pipes or restricted drains; inadequate air supply;
negligence; shipment damages and/or damages caused by improper packaging by Purchaser;
(b)
(c)
(d)
(e)
(i)
application and use for which this Product was not intended as set forth in the user’s manual or other
applicable Product documentation.
any replacement of accessories, handles, glassware, consumable or peripheral items required through
normal use of the Product, including but not limited to remote controls, filters, batteries, bulbs, fuses,
etc.
any cosmetic damage to the Product surface or exterior, including but not limited to that which has
been defaced or caused through normal wear and tear, improper shipping and handling or the use of
chemical cleaning agents.
any defects caused or repairs required as a result of damage caused by any external or environmental
conditions, including but not limited to, use of incorrect voltage, fluctuations or surges in
transmission line/power line/generator voltage, liquid spillage, or acts of nature or of God.
warranty claims for Products returned with altered, illegible or missing model, factory serial number,
regulatory or safety markings.
(f) Any Products used for rental, business or commercial purposes i.e. use for other than normal,
single family household use.
(g) (h) Any installation, consumer instruction, delivery, setup, adjustment, and/or programming
charges.
(h) (i) A Product that is not installed in accordance with installation instructions included with the
Product.
any third party accessories and/or add-on’s.
No other entity other than Hisense is authorized to extend, enlarge or transfer this warranty on behalf of
Hisense.
The express warranties in this limited warranty are in lieu of and, except to the extent prohibited by
applicable law, Hisense disclaims all other warranties and conditions, express or implied, whether arising
by law, statute, by course of dealing or usage of trade, including, without limitation, implied warranties or
conditions of merchantability and/or quality, fitness for a particular use or purpose, and/or
non-infringement. This warranty is limited to the term period expressed herein. Hisense does not warrant
uninterrupted or error-free operation of this Product.
Limitations: (a) Hisense shall not be liable for any incidental, special, consequential, economic,
exemplary or indirect damages of any kind or nature (including lost profits or damages for loss of time or
loss of use or loss of data) arising from or in any connection with the use or performance of a Product or a
failure of a Product, even if Hisense is aware of or has been advised of the possibility of such damages; (b)
the remedies described in this limited warranty constitute complete fulfillment of all obligations and
responsibilities of Hisense to the Purchaser with respect to the Product and shall constitute full
satisfaction of all claims, whether based in contract, negligence, strict liability or otherwise. Some States
do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
WARRANTY PERIODS:
All warranty periods shall be calculated from the date of original purchase by the Purchaser.
•
•
Air Conditioners & Dehumidifiers: Two (2) years for parts and labor (replacement Products and parts
will have a warranty period which is the longer of (i) ninety (90) days or (ii) the remaining original
warranty period).
Accessories: Ninety (90) days for parts and labor.
This Warranty is only valid in the United States and Puerto Rico and only applies to Products
sold/distributed and serviced in the United States and Puerto Rico.
NO WARRANTIES (WHETHER EXPRESS OR IMPLIED) INCLUDING BUT NOT LIMITED
TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE SHALL APPLY AFTER THE EXPRESS WARRANTY PERIOD
STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY GIVEN (BY
ANY PERSON, FIRM OR ENTITY WITH RESPECT TO THE PRODUCT) SHALL BE
BINDING ON HISENSE. THIS WARRANTY IS THE EXCLUSIVE WARRANTY WITH
RESPECT TO THE PRODUCT AND HISENSE IS THE EXCLUSIVE WARRANTY PROVIDER
FOR THE PRODUCT.
REPLACEMENT IS THE EXCLUSIVE REMEDY OF THE
CONSUMER.
HISENSE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE
THE PRODUCT. NOTWITHSTANDING THE FOREGOING, CONSUMER’S RECOVERY
AGAINST HISENSE SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT
SOLD BY HISENSE. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER
THAN THE ORIGINAL END USER CONSUMER PURCHASER OF THE PRODUCT AND IS
NOT TRANSFERABLE.
Some States do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation
of incidental or consequential damages or allow limitations on warranties; therefore, the limitations or
exclusions stated above may not apply to Purchaser, solely within those specific States. This warranty
gives you specific legal rights, and you also may have other rights which vary from State to State. This
warranty applies to the maximum extent not prohibited by law.
CUSTOMER RECORD
Please fill and retain for your records, along with proof of original purchase.
You do not need to send us this warranty card to receive warranty service.
Date of Purchase: ...........................................
Store/Dealer: .........................................................
Model No.: .....................................................
Serial No.: .............................................................