SolaX Power Europe Ltd.
www.solaxpower.com
+44 (0)845 689 6009
SolaX Power PV Inverters
Solax Power Warranty Terms & Conditions (For Italy market)
Administered by SolaX Power Co., Ltd.
This policy governs the exchange program for SolaX Power PV inverters (“inverters”) covered by SolaX
Power’s warranty (the “Exchange Program”). Parties wishing to participate in the Exchange Program must
abide by the procedures and requirements set forth in this policy. SolaX Power may, in its sole discretion,
reject the exchange of any inverter not returned in accordance with this policy.
This policy is valid for the following SolaX Inverters only:
SL-TL1500, SL-TL2200, SL-TL2800, SL-TL3000, SL-TL3300T, SL-TL3600T, SL-TL4400T, SL-TL5000T, X1-LX2200, X1-LX3300T,
X1-LX3600T, X1-LX4600T, X1-LX5200T, ZDNY-TL10000, ZDNY-TL12000, ZDNY-TL15000, ZDNY-TL17000, ZDNY-TL20000,
SK-SU3000, SK-SU3700, SK-SU5000, SK-TL3000, SK-TL3700, SK-TL5000, SK-BMU1300, SK-SU3000E, SK-SU3700E,
SK-SU5000E, SK-TL3000C, SK-TL3600C, SK-TL5000C, SK-TL5000E,SK-BMU1300Ⅱ, SK-BMU2500Ⅱ, SK-BMU5000 Ⅱ,
SK-TL3000R, SK-TL3600R, SK-TL5000R, SK-BMU1300R, SK-BMU2500R, SK-BMU5000R. X1-3.0-T, X1-3.3-T, X1-3.6-T,
X1-4.2-T,X1-4.6-T, X1-5.0-T,X1-1.1-S, X1-1.5-S, X1-2.0-S, X1-2.5-S, X1-3.0-S, X1-3.3-S. SolaX Box (Inverter and BMU only).
X3-Hybrid-5.0T,X3-Hybrid-6.0T,X3-Hybrid-8.0T,X3-Hybrid-10.0T.
1. Warranty Claims
The standard warranty period is dependent on the model of inverter, as summarized below:
60 months: SolaX Box (Inverter and BMU only)
120 months: SL-TL1500, SL-TL2200, SL-TL2800, SL-TL3000, SL-TL3300T, SL-TL3600T, SL-TL4400T, SL-TL5000T, X1-LX2200,
X1-LX3300T, X1-LX3600T, X1-LX4600T, X1-LX5200T, ZDNY-TL10000, ZDNY-TL12000, ZDNY-TL15000, ZDNY-TL17000,
ZDNY-TL20000, SK-SU3000, SK-SU3700, SK-SU5000, SK-TL3000, SK-TL3700, SK-TL5000, SK-BMU1300, SK-SU3000E,
SK-SU3700E, SK-SU5000E, SK-TL3000C, SK-TL3600C, SK-TL5000C, SK-TL5000E, SK-BMU1300 Ⅱ , SK-BMU2500 Ⅱ ,
SK-BMU5000Ⅱ, SK-TL3000R, SK-TL3600R, SK-TL5000R, SK-BMU1300R, SK-BMU2500R, SK-BMU5000R. X1-3.0-T, X1-3.3-T,
X1-3.6-T, X1-4.2-T,X1-4.6-T, X1-5.0-T,X1-1.1-S, X1-1.5-S, X1-2.0-S, X1-2.5-S, X1-3.0-S, X1-3.3-S
X3-Hybrid-5.0T, X3-Hybrid-6.0T, X3-Hybrid-8.0T,X3-Hybrid-10.0T.
PLEASE NOTE, ANY SUPPLIED BATTERIES WILL BE COVERED UNDER THE TERMS OF THE WARRANTY PROVIDED BY THE
RELEVANT MANUFACTURER. THIS WARRANTY IS LIMITED TO THE SOLAX INVERTER RANGE ONLY AND DOES NOT COVER
ANY EXTERNAL OR ANCILLIARY PARTS. ALL ACCESSORIES INCLUDING METER, CT, WIFI KIT, CONTROL BOX, EPS BOX,
DISPLAY WILL ONLY BE COVERED FOR 12 MONTH WARRANTY EFFECTED FROM THE COMMISSIONING DATE.
The warranty period commences from the date on which the inverter is commissioned by the installer or
customer’s agent. Exchange services apply only to inverter within their warranty period as applicable.
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SolaX Power Europe Ltd.
www.solaxpower.com
+44 (0)845 689 6009
Please note: If you are a private end-user, please contact your installer, or any SolaX Power authorized dealer
or distributor to report any alleged inverter faults in the first instance. SolaX Power will work directly with the
installer/distributor to replace a faulty inverter if deemed eligible under the terms of the Exchange Program.
2. Limited Liability
In the event of damages related to the causes listed below, no warranty claims will be acknowledged or
accepted. Claims that relate to defects that are caused by the following factors are not covered by SolaX
Power’s warranty obligations:
a. Force majeure (storm damage, lightning strike, overvoltage, fire, thunderstorm, flooding etc.)
b. Improper or noncompliant use, installation, commissioning, start up or operation
c. Inadequate ventilation and circulation resulting in minimized cooling and natural air flow
d. Installation in a corrosive environment
e. Damage during transportation
f. Unauthorized repair attempts
g. Failure to register the warranty as required under this policy
3. Exchange Service
Any Inverter qualifying for exchange within the warranty period will be replaced with a new or refurbished
Inverter, subject to the terms and conditions detailed within this document being adhered to. The following
items must be made available to SolaX Power in order for an exchange to be effected under this policy:
Inverter data including:
1. Product model
2. Product serial number
3. Failure code
4. Failure comment
Documentation including:
1. Copy of original purchase invoice.
2. Valid warranty certificate
3. Detailed information about the entire systems (e.g. system schematic)
4. Documentation of previous claims/exchanges (if applicable)
SolaX Power reserves the right to refuse exchange requests where adequate information is not provided.
To request the replacement of an Inverter, you must contact the SolaX Power Europe Service Center.
2
SolaX Power Europe Ltd.
www.solaxpower.com
+44 (0)845 689 6009
4. SolaX Power Responsibility
Upon receipt of the required information listed in Section 3, and after attempts to correct the problem with
the customer’s assistance, SolaX Power will assign a unique case number to the customer. This number shall
be used in reference for all communications regarding the exchange. SolaX Power will dispatch a replacement
Inverter within 3 working days to the specified customer or installer location. Following the receipt of the
replacement Inverter, the customer must return the allegedly faulty Inverter in the same packaging material
as the replacement Inverter. SolaX Power will supply all labels, documentation and freight details for the
return of the allegedly faulty Inverter. All allegedly faulty Inverter must be returned within 10 (ten) working
days of the receipt of the replacement Inverter.
A qualified installer must be available for the Inverter
exchange and re-commissioning. The replacement Inverter will be covered by the original warranty terms of
the faulty Inverter for the remaining warranty period of the original (faulty) Inverter.
5. Distributor Responsibility
In the event of an equipment failure or fault, it is the distributor’s responsibility to work directly with the
SolaX Power Europe Service Center in order to limit the return of non-faulty equipment. The SolaX Power
Europe Service Center will work with the distributor to rectify the fault or fault message through telephone
support or with direct PC links. Note: In order to qualify for further compensation and a replacement unit, the
distributor/installer must first contact the SolaX Power Europe Service Center and fulfill the
distributor/installer’s responsibilities under Section 3 of this document.
6. Compensation for Distributors
If faulty equipment is exchanged by a distributor/installer within the warranty period, SolaX Power will make
a onetime payment to the distributor of 95.00€ as compensation (payable for each site). In the course of
inspection by SolaX Power, if the allegedly faulty Inverter is found by SolaX Power to be ineligible for
exchange under this policy, the compensation payment will not be made and the distributor will be charged
for the repair of the unit as noted in clause 7 below. In order to receive the compensation payment, the
distributor must provide proof of a valid warranty for the Inverter, a correctly issued and fully completed
invoice (as provided by SolaX Power with the replacement Inverter), and a valid case number for the Inverter
(as provided by the SolaX Power Europe Service Center). The distributor must ensure the return of the
suspect equipment prior to reimbursement from SolaX Power.
7. Inspection Charge for Inverter Not Found Defective
If an allegedly faulty Inverter is returned to SolaX Power pursuant to this Policy, and is found by SolaX Power
to be free of defects that would qualify it for replacement under this policy, or due to limited liability as
stated in clause 2, SolaX Power will charge a flat-rate inspection charge for each Inverter of 80.00€, plus
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SolaX Power Europe Ltd.
www.solaxpower.com
+44 (0)845 689 6009
shipping and packaging costs.
8. Inverter Replacement Procedure
SolaX Power must be provided with the relevant documentation as shown in Section 3. This procedure must
be followed for a warranty claim to be applicable under this Exchange Program.
a. The installer must contact the SolaX Power Europe Service Centre and supply the required information as
shown in Section 3. As outlined in Section 5, the installer will liaise with SolaX Power Europe Service Centre to
try and find a solution without the need to exchange the Inverter.
b. If the Inverter is deemed faulty and is eligible for the Exchange Program, SolaX Power will raise and create
a case number for the Inverter and communicate this with the Distributor.
c. SolaX Power will dispatch a replacement Inverter within 3 working days of the case number being created.
The Inverter will be shipped to the specified customer or distributor location at SolaX Power’s cost.
d. The installer will install the replacement Inverter and use the packaging to repack the faulty Inverter.
e. SolaX Power will cover the costs of collection and shipment of the faulty Inverter back to SolaX Power as
detailed in Section 4. The customer or installer must assist with this shipping. If the faulty Inverter is not
returned within 10 working days of receiving the replacement Inverter installation, SolaX Power will invoice
the relevant distributer for the cost of the Inverter.
f. SolaX Power will facilitate Section 6 of this document and pay the rebate to the distributor. It is the
distributor’s responsibility to pass this rebate on to the correct Installer. Installer details will be supplied by
SolaX Power.
9. Warranty Registration
It is a requirement that all Inverter are registered in order that they qualify under the terms of the Exchange
Program. It is a requirement that all suppliers/installers provide the private end-user with a the relevant
warranty registration certificate, and it is a requirement that the end-user (or the installer on behalf of their
customer) register the warranty at the relevant address on the Solax website (as specified on the registration
certificate), at which point a full warranty certificate is issued. Warranties must be registered no more than
six weeks following the date of commissioning. The information required at the point of registration is as
follows:
i.
Inverter model
ii.
Inverter serial number
iii.
Installation date
iv.
Customer name
v.
Installation post code
vi.
Full installation address
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SolaX Power Europe Ltd.
www.solaxpower.com
+44 (0)845 689 6009
vii.
Name of installation company
Upon receipt of the registration request, SolaX will issue a full warranty certificate to the customer by email
within seven working days.
For any unregisted inverters, the warranty period will be applied on 6months after the manufacturing date.
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