Riviera International Centre
Job Description
(Reviewed June 2016)
Job Title:
Coffee Shop Manager
Department:
Aqua Lounge
Responsible to:
Managing Director
Responsible for:
Management of the Aqua Lounge Café/Bar and leadership of the team
Cross Relations:
Conference & Events Team
Operations Manager
Finance Director
Head Chef and Kitchen Team
All Management and staff involved in the successful operations of the business.
Purpose of the
job:
To ensure the smooth day to day running of the Aqua Lounge and to increase and
maintain the profitability of the department.
Duties &
Responsibilities:
Operational:
1. Maintain an excellent level of customer service at all times, ensuring every
customer’s visit is enjoyable.
2. To ensure that every member of staff adheres to operational procedures and
standards at all times.
3. To support and work alongside the Aqua Lounge front of house team with dayto-day responsibilities.
4. To manage the team through delivery of the RICC culture.
5. To manage the Bookings Diary and liaise with C&E Coordinators to maintain a
seamless process for private enquiries/bookings.
6. To liaise with the Conference & Events Manager to ensure that all bar stock is
rotated correctly.
Human Resources
7. To undertake training and coaching for new and existing staff within the
department to ensure ‘Excellence is our standard’.
8. To ensure that the dress code is adhered to by all staff members.
9. To ensure that all staff members correctly follow the clocking-in procedure.
10. To ensure that all staff members adhere to the Department’s Code of Practice.
11. To adhere to HR procedures as required.
Financial
12. To monitor/control staffing levels in the department in line with budget.
13. To increase profitability through maximising revenue and minimising costs.
14. To maintain appropriate controls on cash handling.
15. To minimise waste.
16. To maximise sales by increasing the number of new customers and maintaining a
high level of repeat business.
Legal & Regulatory Requirements:
17. To carry out and update required risk assessments.
18. To work with the Health & Safety Advisor and Facilities Manager in respect of all
department aspects of Health & Safety.
19. To maintain a clean & healthy environment in both public & staff areas.
General
20. To maintain good public relations and actively promote the Centre’s image.
21. To perform any reasonable task requested by the Managing Director and/or his
representative.
22. To carry out Duty Management responsibilities as necessary.
Hours:
As per contract. Flexibility is essential to increase hours in line with business
schedule. If the business demands additional hours, time off in lieu should be taken
to compensate for any extra hours worked.
This job description sets out to provide an outline of the position; its content is not exhaustive
RIVIERA INTERNATIONAL CENTRE
PERSON SPECIFICATION
JOB TITLE:
Coffee Shop Manager
ATTRIBUTES:
APPEARANCE:
DEPARTMENT:
Aqua Lounge
ESSENTIAL:
DESIRABLE:
Smart appearance.
ATTAINMENTS:
General Education:
Good general level of
education.
Qualifications in hospitality
related subjects such as:
 Hospitality Management,
 Food Hygiene,
 Wine and Spirits,
 Food Preparation,
 Personal Licence Holder,
 Cellar Management
 First aid
Work Experience/Training:
Previous Supervisory/Team
Leading experience.
Previous management/assistant
management experience.
Cash handling experience.
Previous management/assistant
management experience within a
coffee shop/bar/restaurant
environment.
Experience of leading and
developing a team
Previous experience of dealing
professionally with customer
complaints
A good working knowledge of
Microsoft Word, Excel, Outlook.
GENERAL INTELLIGENCE:
A literate communicator.
Able to quickly pick up new
systems and processes
SPECIFIC APTITUDES:
Passionate about delivering
customer care
Attention to detail
A good team leader
An excellent communicator
Credible
Adaptable
Reliable
Ability to command respect
INTERESTS:
Not to conflict with the needs
of the business
DISPOSITION:
Internally motivated with a
positive outlook.
Friendly and cheerful.
FLEXIBILITY:
Total flexibility, including
days, occasional evenings,
weekends and holidays.