Riviera International Centre Job Description (Reviewed June 2016) Job Title: Coffee Shop Manager Department: Aqua Lounge Responsible to: Managing Director Responsible for: Management of the Aqua Lounge Café/Bar and leadership of the team Cross Relations: Conference & Events Team Operations Manager Finance Director Head Chef and Kitchen Team All Management and staff involved in the successful operations of the business. Purpose of the job: To ensure the smooth day to day running of the Aqua Lounge and to increase and maintain the profitability of the department. Duties & Responsibilities: Operational: 1. Maintain an excellent level of customer service at all times, ensuring every customer’s visit is enjoyable. 2. To ensure that every member of staff adheres to operational procedures and standards at all times. 3. To support and work alongside the Aqua Lounge front of house team with dayto-day responsibilities. 4. To manage the team through delivery of the RICC culture. 5. To manage the Bookings Diary and liaise with C&E Coordinators to maintain a seamless process for private enquiries/bookings. 6. To liaise with the Conference & Events Manager to ensure that all bar stock is rotated correctly. Human Resources 7. To undertake training and coaching for new and existing staff within the department to ensure ‘Excellence is our standard’. 8. To ensure that the dress code is adhered to by all staff members. 9. To ensure that all staff members correctly follow the clocking-in procedure. 10. To ensure that all staff members adhere to the Department’s Code of Practice. 11. To adhere to HR procedures as required. Financial 12. To monitor/control staffing levels in the department in line with budget. 13. To increase profitability through maximising revenue and minimising costs. 14. To maintain appropriate controls on cash handling. 15. To minimise waste. 16. To maximise sales by increasing the number of new customers and maintaining a high level of repeat business. Legal & Regulatory Requirements: 17. To carry out and update required risk assessments. 18. To work with the Health & Safety Advisor and Facilities Manager in respect of all department aspects of Health & Safety. 19. To maintain a clean & healthy environment in both public & staff areas. General 20. To maintain good public relations and actively promote the Centre’s image. 21. To perform any reasonable task requested by the Managing Director and/or his representative. 22. To carry out Duty Management responsibilities as necessary. Hours: As per contract. Flexibility is essential to increase hours in line with business schedule. If the business demands additional hours, time off in lieu should be taken to compensate for any extra hours worked. This job description sets out to provide an outline of the position; its content is not exhaustive RIVIERA INTERNATIONAL CENTRE PERSON SPECIFICATION JOB TITLE: Coffee Shop Manager ATTRIBUTES: APPEARANCE: DEPARTMENT: Aqua Lounge ESSENTIAL: DESIRABLE: Smart appearance. ATTAINMENTS: General Education: Good general level of education. Qualifications in hospitality related subjects such as: Hospitality Management, Food Hygiene, Wine and Spirits, Food Preparation, Personal Licence Holder, Cellar Management First aid Work Experience/Training: Previous Supervisory/Team Leading experience. Previous management/assistant management experience. Cash handling experience. Previous management/assistant management experience within a coffee shop/bar/restaurant environment. Experience of leading and developing a team Previous experience of dealing professionally with customer complaints A good working knowledge of Microsoft Word, Excel, Outlook. GENERAL INTELLIGENCE: A literate communicator. Able to quickly pick up new systems and processes SPECIFIC APTITUDES: Passionate about delivering customer care Attention to detail A good team leader An excellent communicator Credible Adaptable Reliable Ability to command respect INTERESTS: Not to conflict with the needs of the business DISPOSITION: Internally motivated with a positive outlook. Friendly and cheerful. FLEXIBILITY: Total flexibility, including days, occasional evenings, weekends and holidays.