New Zealand Diploma in Information Technology Technical Support

New Zealand Diploma in Information Technology
Technical Support (Level 5)
LEV EL 5
If you enjoy problem solving and like to understand how things work, then a career in
Technical Support might be for you.
New Zealand (Domestic)
Length
Stu dy o ptio ns
Fees
Lo catio n and dates
No Data
No Data
$6,534 plus $240 Student
Services Levy
Contact us about future
dates.
Fees listed are for each
year of the programme,
indicative only and may
vary with course
selection. Exact fees
provided on request or
application.
Learn to build and administer networks for businesses
This programme builds upon the technical skills of the Certificate in Information Technology Technical Support with
extended knowledge in networking and computer systems.
By the end of this course you will understand how the hardware of cables, servers and processes work with operating
systems, networks and databases to deliver Information Technology Technical Support in a business environment.
With this qualification you can start your career in an entry-level Information Technology support role, or pathway into
the second year of the Bachelor of Information Technology.
Contact us
Phone 0800 422 733
info@nmit.ac.nz
nmit.ac.nz
NMIT is an NZQA approved Category 1 tertiary education provider and ISO 9001 certified
Entry requirements
Academic Requirements
Applicants under 20 years of age
Achievement of NCEA Level 3 (60 credits at Level 3 or higher and 20 credits at Level 2 or higher) including
A minimum of 14 credits at Level 3 or higher in each of three subjects from the list of approved subjects
A minimum of 10 credits at Level 2 or higher in English or Te Reo Maori made up of 5 credits in reading and 5
credits in writing.
A ND
A minimum of 10 credits at Level 1* or above in Numeracy, made up of achievement standards – specified
achievement standards available through a range of subjects, or unit standards - package of three numeracy unit
standards (26623, 26626, 26627- all three required).
*for the list of Level 1, Level 2 and Level 3 standards that contribute to University Entrance requirements, please visit
the NZQA website www.nzqa.govt.nz/ncea
OR
Any qualification (New Zealand or overseas) recognised by NZQA as being equivalent to achievement of NCEA Level 3
A qualification considered to be equivalent to the above
Applicants aged 20 years or above:
No academic qualifications are required. Evidence to support an applicant’s ability to successfully undertake the
Programme with a reasonable likelihood of success may be requested.
English Language Requirements
All applicants must have a level of English sufficient to be able to study at this level. Those students whose first
language is not English should have:
An international English Language Testing System (IELTS) overall academic score of at least 6.0 (with at least 5.5 in
each band) issued within the last two years
OR
A qualification considered to be equivalent to the above.
Other requirements
Students will require access to a recent model computer and a fast internet connection.
Special Entry
In exceptional circumstances an applicant who does not meet the entry requirements may be granted entry to the
Programme where they supply evidence to satisfy the Head of Department or delegate of their ability to succeed on the
Programme.
Bring your own device (BYOD)
You are required to have your own laptop with these minimum specifications(external link).
Contact us
Phone 0800 422 733
info@nmit.ac.nz
nmit.ac.nz
NMIT is an NZQA approved Category 1 tertiary education provider and ISO 9001 certified
What will I learn?
In the first six months of this programme you will complete the four courses in the Certificate in Information
Technology Technical Support to gain a good grounding in Information Technology.
You will then complete these four courses, specific to the NZ Diploma in Information Technology Technical Support.
Networking fundamentals
Identify and discuss the main issues involved in computer networking in the business environment.
Explain and discuss the application of fundamental network principles to the design of computer networks.
Describe and use physical network components effectively within a computer network.
Describe and use software components effectively within a computer network.
Describe and explain the use of a range of Internetworking technologies .
Implement a small client/server network, utilising a modern operating system.
Operating Systems and Application Software
Understand key operating system concepts focussed on the areas of processor, memory, disk and network.
Perform typical file management operations, including secure file access.
Perform attended and unattended installations.
Install and manage system software and services.
Control and manage the boot process.
Manage system disks.
Database Concepts
Discuss how data is used in organisations.
Outline the principles underlying database management systems.
Apply the basic processes and techniques of database design.
Describe the management and administration of a relational database.
Using a commercial database management system, create and use a small database.
Technology Support
Discuss the basics of service standards, monitor service standards, and understand how management standards
support exceptional customer service.
Understand the core “best practices” of an IT service desk as a function and perform troubleshooting and resolve a
range of common system problems using appropriate tools and procedures.
Manage systems and applications to meet the performance, capacity, and business continuity requirements of an
organisation.
Understand the issues of implementing service management processes into an organisation and creating a cycle of
continuous improvement.
Contact us
Phone 0800 422 733
info@nmit.ac.nz
nmit.ac.nz
NMIT is an NZQA approved Category 1 tertiary education provider and ISO 9001 certified
New Zealand Diploma in Information Technology
Technical Support (Level 5)
Co de
Co u rse nam e
Lo catio n
COM502
Communication for IT
Nelson
CSA502
Computer Systems Architecture
Nelson
DAT502
Database Concepts
Nelson
DES501
Design and Development Concepts
Nelson
NET502
Networking Fundamentals
Nelson
OSA501
Operating Systems and Application Software
Nelson
SDV503
Introduction to Software Development
Nelson
TEC501
Technology Support
Nelson
Contact us
Phone 0800 422 733
info@nmit.ac.nz
T y pe
nmit.ac.nz
NMIT is an NZQA approved Category 1 tertiary education provider and ISO 9001 certified
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