Sage by Heston Blumenthal‰
Customer Service Centre
®
the Dual Boiler™
Instruction Booklet
Freephone (UK Landline): 0808 178 1650
Mobile Calls (National Rate): 0333 0142 970
www.sageappliances.co.uk
customerservice@sageappliances.co.uk
Register your product and
get more from your purchase
Product registration takes only a few
minutes and ensures a record of your
purchase. Registration also makes it
easier to get support and advice on any
questions or issues that you might have
in the future. If you wish, we can also
send you free recipes and additional
hints and tips on making the best of
your appliance.
What’s on your mind?
Our constant aim is to improve the
quality and features of our appliances.
We welcome your comments and ideas
in assisting our ongoing development.
Go to www.sageappliances.co.uk
and click on ‘Support’.
Go to www.sageappliances.co.uk
and click on ‘Product Registration’.
BES920UK
Registered in England & Wales No. 8223512. Due to continued product improvement, the products illustrated or
photographed in this document may vary slightly from the actual product.
Copyright BRG Appliances 2015.
BES920UK Issue - K15
PAGE HEADER.....
CONTENTS
PAGE
WE
RECOMMEND
HEADER..... SAFETY FIRST
3
We recommend safety first
7
Features of your new appliance
8
Know your new appliance
10
Operating your new appliance
21
Coffee making tips & preparation
24
Care & cleaning
28Troubleshooting
33
Coffees to try
At Sage® by Heston Blumenthal® we are very safety conscious.
We design and manufacture appliances with your safety
foremost in mind. We also ask that you exercise a degree of
care when using any electrical appliance and adhere to the
following precautions.
IMPORTANT SAFEGUARDS
FOR ALL ELECTRICAL
APPLIANCES
• Before using for the first
time please ensure that
your electricity supply is the
same as shown on the rating
label on the underside of the
appliance. If you have any
concerns please contact your
local electricity company.
• Your Sage‰ by Heston
Blumenthal‰ appliance
includes a BS 13 amp
moulded mains plug on the
supply cord.
• Should you need to change
this plug, please complete the
rewiring as follows
(after safe disposal of the
moulded plug).
• Please note that a cut off plug
inserted into a socket is a
serious danger risk.
2
• Wires are coloured as follows:
−Blue
−
= Neutral
−Brown
−
= Live
• As the colours of the wire
may not correspond with
the coloured markings which
identify the terminals in
your plug, please refer to
the following:
−The
−
Blue wire must be
connected to the terminal
which is marked ‘N’.
−The
−
Brown wire must be
connected to the terminal
which is marked with the
letter ‘L’.
• Please note that if a 13 amp
plug is used, a 13 amp fuse
should be used.
• Carefully read all instructions
before operating and save for
future reference.
3
PAGE HEADER.....
CONTENTS
PAGE
WE
RECOMMEND
HEADER..... SAFETY FIRST
3
We recommend safety first
7
Features of your new appliance
8
Know your new appliance
10
Operating your new appliance
21
Coffee making tips & preparation
24
Care & cleaning
28Troubleshooting
33
Coffees to try
At Sage® by Heston Blumenthal® we are very safety conscious.
We design and manufacture appliances with your safety
foremost in mind. We also ask that you exercise a degree of
care when using any electrical appliance and adhere to the
following precautions.
IMPORTANT SAFEGUARDS
FOR ALL ELECTRICAL
APPLIANCES
• Before using for the first
time please ensure that
your electricity supply is the
same as shown on the rating
label on the underside of the
appliance. If you have any
concerns please contact your
local electricity company.
• Your Sage‰ by Heston
Blumenthal‰ appliance
includes a BS 13 amp
moulded mains plug on the
supply cord.
• Should you need to change
this plug, please complete the
rewiring as follows
(after safe disposal of the
moulded plug).
• Please note that a cut off plug
inserted into a socket is a
serious danger risk.
2
• Wires are coloured as follows:
−Blue
−
= Neutral
−Brown
−
= Live
• As the colours of the wire
may not correspond with
the coloured markings which
identify the terminals in
your plug, please refer to
the following:
−The
−
Blue wire must be
connected to the terminal
which is marked ‘N’.
−The
−
Brown wire must be
connected to the terminal
which is marked with the
letter ‘L’.
• Please note that if a 13 amp
plug is used, a 13 amp fuse
should be used.
• Carefully read all instructions
before operating and save for
future reference.
3
PAGE
WE
RECOMMEND
HEADER..... SAFETY FIRST
• Remove any packaging
material and promotional
labels or stickers before using
the Sage for the first time.
• To eliminate a choking
hazard for young children,
remove and safely discard the
protective cover fitted to the
power plug of this appliance.
• Do not place the product near
the edge of a bench or table
during operation. Ensure
the surface is level, clean
and free of water and other
substances.
• Do not let the cord hang over
the edge of a bench or table,
or become knotted. Keep
away from hot gas or electric
burner, or where it could
touch a heated oven.
4
PAGE
WE
RECOMMEND
HEADER..... SAFETY FIRST
• This appliance can be used
by children aged from
8 years and above if they have
been given supervision or
instruction concerning use
of the appliance in a safe way
and understand the hazards
involved. Cleaning and user
maintenance shall not be
made by children unless they
are aged from 8 years and
above and supervised.
Keep the appliance and its
cord out of reach of children
aged less than 3 years.
• Appliances can be used
by persons with reduced
physical, sensory or mental
capabilities or lack of
experience and knowledge
if they have been given
supervision or instruction
concerning use of the
appliance in a safe way and
understand the hazards
involved.
• Children shall not play with
the appliance.
• Regularly inspect the
supply cord, plug and actual
appliance for any damage.
If found damaged in any
way, immediately cease
use of the appliance and
return the entire appliance
to the nearest authorised
Sage Service Centre for
examination, replacement
or repair.
• Keep the appliance and
accessories clean. Follow
the cleaning instructions
provided in this book.
Any procedure not listed
in this instruction booklet
should be performed at an
authorised Sage Service
Centre.
• The installation of a residual
current device (safety switch)
is recommended to provide
additional safety protection
when using electrical
appliances. It is advisable that
a safety switch with a rated
residual operating current not
exceeding 30mA be installed
in the electrical circuit
supplying the appliance.
See your electrician for
professional advice.
SPECIFIC INSTRUCTIONS
FOR THE SAGE
DUAL BOILER
• This appliance is
recommended for household
use only. Do not use this
appliance for other than its
intended use. Do not use in
moving vehicles or boats.
Do not use outdoors.
• If the appliance is to be:
- left unattended
- cleaned
- moved
- assembled; or
- stored
• Always switch off the
espresso machine by
pressing the power button to
OFF, switch off at the power
outlet and unplug.
• Ensure the product is
properly assembled before
first use.
• Do not use any other liquid
apart from cold mains/town
water. We do not recommend
the use of highly filtered,
de-mineralised or distilled
water as this may affect the
taste of the coffee and how
the espresso machine is
designed to function.
5
PAGE
WE
RECOMMEND
HEADER..... SAFETY FIRST
• Remove any packaging
material and promotional
labels or stickers before using
the Sage for the first time.
• To eliminate a choking
hazard for young children,
remove and safely discard the
protective cover fitted to the
power plug of this appliance.
• Do not place the product near
the edge of a bench or table
during operation. Ensure
the surface is level, clean
and free of water and other
substances.
• Do not let the cord hang over
the edge of a bench or table,
or become knotted. Keep
away from hot gas or electric
burner, or where it could
touch a heated oven.
4
PAGE
WE
RECOMMEND
HEADER..... SAFETY FIRST
• This appliance can be used
by children aged from
8 years and above if they have
been given supervision or
instruction concerning use
of the appliance in a safe way
and understand the hazards
involved. Cleaning and user
maintenance shall not be
made by children unless they
are aged from 8 years and
above and supervised.
Keep the appliance and its
cord out of reach of children
aged less than 3 years.
• Appliances can be used
by persons with reduced
physical, sensory or mental
capabilities or lack of
experience and knowledge
if they have been given
supervision or instruction
concerning use of the
appliance in a safe way and
understand the hazards
involved.
• Children shall not play with
the appliance.
• Regularly inspect the
supply cord, plug and actual
appliance for any damage.
If found damaged in any
way, immediately cease
use of the appliance and
return the entire appliance
to the nearest authorised
Sage Service Centre for
examination, replacement
or repair.
• Keep the appliance and
accessories clean. Follow
the cleaning instructions
provided in this book.
Any procedure not listed
in this instruction booklet
should be performed at an
authorised Sage Service
Centre.
• The installation of a residual
current device (safety switch)
is recommended to provide
additional safety protection
when using electrical
appliances. It is advisable that
a safety switch with a rated
residual operating current not
exceeding 30mA be installed
in the electrical circuit
supplying the appliance.
See your electrician for
professional advice.
SPECIFIC INSTRUCTIONS
FOR THE SAGE
DUAL BOILER
• This appliance is
recommended for household
use only. Do not use this
appliance for other than its
intended use. Do not use in
moving vehicles or boats.
Do not use outdoors.
• If the appliance is to be:
- left unattended
- cleaned
- moved
- assembled; or
- stored
• Always switch off the
espresso machine by
pressing the power button to
OFF, switch off at the power
outlet and unplug.
• Ensure the product is
properly assembled before
first use.
• Do not use any other liquid
apart from cold mains/town
water. We do not recommend
the use of highly filtered,
de-mineralised or distilled
water as this may affect the
taste of the coffee and how
the espresso machine is
designed to function.
5
PAGE
WE
RECOMMEND
HEADER..... SAFETY FIRST
• Ensure the portafilter is firmly
inserted and secured into the
group head before starting an
extraction. Never remove the
portafilter during the brewing
process.
• Do not leave the product
unattended when in use.
• Do not touch hot surfaces.
Allow the product to cool
down before moving or
cleaning any parts.
• Use caution when operating
machine as metal surfaces are
liable to get hot during use.
• Use caution when using the
de-scale feature as hot steam
may be released. Before
de-scaling, ensure drip tray
is inserted. Refer to ‘Care &
Cleaning’.
PAGE HEADER.....
FEATURES
OF YOUR NEW APPLIANCE
he symbol shown
T
indicates that this
appliance should not be
disposed of in normal
household waste. It
should be taken to a
local authority waste
collection centre
designated for this
purpose or to a dealer
providing this service.
For more information,
please contact your local
council office.
TRIPLE HEAT SYSTEM
ADDITIONAL FEATURES
Dual Stainless Steel Boilers
Dedicated espresso and steam boilers for
simultaneous milk texturing and espresso
extraction at the optimum temperature.
LCD Interface
Displays current settings and simplifies
programming functions.
Actively Heated Group Head
Commercial 58mm group head with
embedded element for optimal thermal
stability during extraction.
PRECISION CONTROL
Electronic PID Temperature Control
Electronic temperature control
delivers precise water temperature to
+/- 1°C for optimum espresso flavour.
Programmable.
Regulated Extraction Pressure
Over pressure valve (OPV) limits maximum
pressure for optimal espresso flavour.
Low Pressure Pre-Infusion
Gradually increases water pressure to gently
expand grinds for an even extraction.
Programmable.
Dual Pumps
Dedicated espresso and steam boiler
pumps help maintain constant pressure
throughout extraction.
High Volume Instant Steam
Dedicated 950ml steam boiler delivers
instant and continuous steam.
Commercial Steam Wand
Stainless steel 360° swivel-action steam
wand with 3 hole tip for a silkier texture.
Volumetric Control
Manual or programmed 1 & 2 cup shot
volumes. Programmable for either duration
or volume.
Instant Hot Water
Dedicated Hot Water outlet for making
long blacks or pre-heating cups.
58mm Full Stainless Steel Portafilter
Helps to promote a more even extraction
and is easier to clean.
Shot Clock
Displays duration of the espresso shot
being extracted.
Programmable Shot Temp
Allows user to adjust water temperature to
achieve optimal espresso flavour.
SAVE THESE INSTRUCTIONS
6
7
PAGE
WE
RECOMMEND
HEADER..... SAFETY FIRST
• Ensure the portafilter is firmly
inserted and secured into the
group head before starting an
extraction. Never remove the
portafilter during the brewing
process.
• Do not leave the product
unattended when in use.
• Do not touch hot surfaces.
Allow the product to cool
down before moving or
cleaning any parts.
• Use caution when operating
machine as metal surfaces are
liable to get hot during use.
• Use caution when using the
de-scale feature as hot steam
may be released. Before
de-scaling, ensure drip tray
is inserted. Refer to ‘Care &
Cleaning’.
PAGE HEADER.....
FEATURES
OF YOUR NEW APPLIANCE
he symbol shown
T
indicates that this
appliance should not be
disposed of in normal
household waste. It
should be taken to a
local authority waste
collection centre
designated for this
purpose or to a dealer
providing this service.
For more information,
please contact your local
council office.
TRIPLE HEAT SYSTEM
ADDITIONAL FEATURES
Dual Stainless Steel Boilers
Dedicated espresso and steam boilers for
simultaneous milk texturing and espresso
extraction at the optimum temperature.
LCD Interface
Displays current settings and simplifies
programming functions.
Actively Heated Group Head
Commercial 58mm group head with
embedded element for optimal thermal
stability during extraction.
PRECISION CONTROL
Electronic PID Temperature Control
Electronic temperature control
delivers precise water temperature to
+/- 1°C for optimum espresso flavour.
Programmable.
Regulated Extraction Pressure
Over pressure valve (OPV) limits maximum
pressure for optimal espresso flavour.
Low Pressure Pre-Infusion
Gradually increases water pressure to gently
expand grinds for an even extraction.
Programmable.
Dual Pumps
Dedicated espresso and steam boiler
pumps help maintain constant pressure
throughout extraction.
High Volume Instant Steam
Dedicated 950ml steam boiler delivers
instant and continuous steam.
Commercial Steam Wand
Stainless steel 360° swivel-action steam
wand with 3 hole tip for a silkier texture.
Volumetric Control
Manual or programmed 1 & 2 cup shot
volumes. Programmable for either duration
or volume.
Instant Hot Water
Dedicated Hot Water outlet for making
long blacks or pre-heating cups.
58mm Full Stainless Steel Portafilter
Helps to promote a more even extraction
and is easier to clean.
Shot Clock
Displays duration of the espresso shot
being extracted.
Programmable Shot Temp
Allows user to adjust water temperature to
achieve optimal espresso flavour.
SAVE THESE INSTRUCTIONS
6
7
PAGE HEADER.....
KNOW
YOUR NEW APPLIANCE
PAGE HEADER.....
KNOW
YOUR NEW APPLIANCE
I
A
B
C
D
E
F
R
J
Single Wall
K
G
Dual Wall
T
L
H
S
M
N
O
A
U
X
Z
P
Y
W
V
Q
A. Top fill 2.5 litre removable water tank
L. Dedicated hot water outlet delivers
B.
M.
C.
D.
E.
F.
G.
H.
I.
J.
K.
8
with integrated water filter and backlit
level indicator.
POWER button
Backlit LCD interface displays current
settings and simplifies programming
functions.
MENU access and DISPLAY mode
buttons
Espresso pressure gauge monitors
extraction pressure.
Integrated & removable 58mm tamper
Actively heated 58mm group head with
embedded element for thermal stability
during extraction.
58mm full stainless steel portafilter
Convection heated 6 cup warming tray
Manual and programmable 1 & 2 cup
volume controls
Easy to operate steam lever for instant
and continuous steam.
N.
O.
P.
Q.
instant hot water for long blacks &
pre-heating cups.
360° swivel action steam wand
with 3 hole tip for a silkier texture.
De-scale access point
Integrated tool storage tray
Drop down swivel foot for
easy manoeuvrability.
Removable drip tray with Empty Me!
indicator.
NOT SHOWN
ACCESSORIES
R. Stainless steel frothing jug
S. Single & dual wall filter baskets
(1 & 2 cup)
T. Water filter holder with filter
U. Cleaning disc
V. Allen key
W. Cleaning tool
X. Espresso cleaning tablets
Y. Water hardness test strip
Z. Razor™ precision dosing tool
LCD INTERFACE
Display Modes
• Shot Temp
• Shot Clock Timer
• Clock
Programmable Functions
• Shot Temp
• Shot Volume - 1 & 2 cup
• Pre-Infusion
• Auto Start
15 bar Italian pump
Dual stainless steel boilers
Electronic PID temperature control
Over pressure valve
Low pressure pre-infusion
Power save mode powers down and
switches machine off.
Safety thermal cut-out protection
9
PAGE HEADER.....
KNOW
YOUR NEW APPLIANCE
PAGE HEADER.....
KNOW
YOUR NEW APPLIANCE
I
A
B
C
D
E
F
R
J
Single Wall
K
G
Dual Wall
T
L
H
S
M
N
O
A
U
X
Z
P
Y
W
V
Q
A. Top fill 2.5 litre removable water tank
L. Dedicated hot water outlet delivers
B.
M.
C.
D.
E.
F.
G.
H.
I.
J.
K.
8
with integrated water filter and backlit
level indicator.
POWER button
Backlit LCD interface displays current
settings and simplifies programming
functions.
MENU access and DISPLAY mode
buttons
Espresso pressure gauge monitors
extraction pressure.
Integrated & removable 58mm tamper
Actively heated 58mm group head with
embedded element for thermal stability
during extraction.
58mm full stainless steel portafilter
Convection heated 6 cup warming tray
Manual and programmable 1 & 2 cup
volume controls
Easy to operate steam lever for instant
and continuous steam.
N.
O.
P.
Q.
instant hot water for long blacks &
pre-heating cups.
360° swivel action steam wand
with 3 hole tip for a silkier texture.
De-scale access point
Integrated tool storage tray
Drop down swivel foot for
easy manoeuvrability.
Removable drip tray with Empty Me!
indicator.
NOT SHOWN
ACCESSORIES
R. Stainless steel frothing jug
S. Single & dual wall filter baskets
(1 & 2 cup)
T. Water filter holder with filter
U. Cleaning disc
V. Allen key
W. Cleaning tool
X. Espresso cleaning tablets
Y. Water hardness test strip
Z. Razor™ precision dosing tool
LCD INTERFACE
Display Modes
• Shot Temp
• Shot Clock Timer
• Clock
Programmable Functions
• Shot Temp
• Shot Volume - 1 & 2 cup
• Pre-Infusion
• Auto Start
15 bar Italian pump
Dual stainless steel boilers
Electronic PID temperature control
Over pressure valve
Low pressure pre-infusion
Power save mode powers down and
switches machine off.
Safety thermal cut-out protection
9
PAGE HEADER.....
OPERATING
YOUR NEW APPLIANCE
WARNING
Both the STEAM LEVER and
HOT WATER dial must be in the
CLOSED position for the machine to
enter START UP mode.
BEFORE FIRST USE
Machine Preparation
Remove and discard all labelling and
packaging materials attached to your
espresso machine. Ensure you have
removed all parts and accessories before
discarding the packaging.
Clean parts and accessories (water tank,
portafilter, filter baskets, jug) using warm
water and a gentle dish washing liquid and
rinse well.
The water filter located inside the water tank
will need to be removed before washing the
water tank.
Conditioning the Water Filter
• Remove filter from the plastic bag and
soak in a cup of water for 5 minutes.
• Rinse filter under cold running water.
• Wash the stainless steel mesh in
the plastic filter compartment with
cold water.
• Insert the filter into the filter holder.
• Set Date Dial 2 months ahead.
• To install filter, push down to lock
into place.
• Slide the water tank into position and
lock into place.
PAGE HEADER.....
OPERATING
YOUR NEW APPLIANCE
FIRST USE
Initial Start Up
• Fill tank with cold tap water.
• Dip Water Hardness Test Strip into
water tank for 1 second & set aside.
• Check Steam Lever and Hot Water dial
are in the CLOSED position.
• Press POWER On.
• A pumping sound will be heard
indicating empty boilers are being
filled with water for the first time.
• Machine will prompt you to set water
hardness. Refer for test strip for your
water hardness. Use the Arrow UP or
Arrow DOWN keys to select water
hardness 1–5. Press Menu to set.
Machine will beep to confirm selection.
• Machine will reach operating temperature
and go into STANDBY mode.
Flushing The Machine
When the machine has reached STANDBY
mode, run the following 3 steps:
1. Press 2 Cup button to run water
through group head.
2. Run Hot Water for 30 seconds.
3. Activate Steam for 10 seconds.
TIP
START UP
LCD INTERFACE
Press the POWER button to switch the
machine ON. The POWER button will flash
and the LCD screen will display the current
espresso boiler temperature.
When the machine has reached operating
temperature, the POWER button light will
stop flashing and the MANUAL, 1 CUP and
2 CUP buttons will illuminate.
Display modes
3 modes can be displayed on the LCD
screen: Shot Temp, Shot Clock or Clock.
Press UP or DOWN arrow to change the
display mode between shot clock & clock.
Shot temp will be displayed during an
extraction.
1. Shot Temp
Displays selected extraction temperature
(default set at 93°C), but can be changed
from 86°C - 96°C. See ‘Extraction
Temperature’, page 15.
The machine is now in STANDBY mode
ready for use.
NOTE
You will not be able to select 1 CUP,
2 CUP or CLEANING CYCLE during
START UP.
2. Shot Clock
Temporarily displays duration of last
espresso extraction in seconds.
AUTO OFF
The machine will turn off completely if not
used for a continuous 20 minutes period.
You can manoeuvre your machine
about the bench using the drop down
swivel foot located under the drip tray.
3. Clock
Temporarily displays current time (default
set at 12.00am if time has not been set).
NOTE
To purchase filters contact
Sage Customer Service Centre
0808 178 1650 or visit
www.sageappliances.co.uk
10
11
PAGE HEADER.....
OPERATING
YOUR NEW APPLIANCE
WARNING
Both the STEAM LEVER and
HOT WATER dial must be in the
CLOSED position for the machine to
enter START UP mode.
BEFORE FIRST USE
Machine Preparation
Remove and discard all labelling and
packaging materials attached to your
espresso machine. Ensure you have
removed all parts and accessories before
discarding the packaging.
Clean parts and accessories (water tank,
portafilter, filter baskets, jug) using warm
water and a gentle dish washing liquid and
rinse well.
The water filter located inside the water tank
will need to be removed before washing the
water tank.
Conditioning the Water Filter
• Remove filter from the plastic bag and
soak in a cup of water for 5 minutes.
• Rinse filter under cold running water.
• Wash the stainless steel mesh in
the plastic filter compartment with
cold water.
• Insert the filter into the filter holder.
• Set Date Dial 2 months ahead.
• To install filter, push down to lock
into place.
• Slide the water tank into position and
lock into place.
PAGE HEADER.....
OPERATING
YOUR NEW APPLIANCE
FIRST USE
Initial Start Up
• Fill tank with cold tap water.
• Dip Water Hardness Test Strip into
water tank for 1 second & set aside.
• Check Steam Lever and Hot Water dial
are in the CLOSED position.
• Press POWER On.
• A pumping sound will be heard
indicating empty boilers are being
filled with water for the first time.
• Machine will prompt you to set water
hardness. Refer for test strip for your
water hardness. Use the Arrow UP or
Arrow DOWN keys to select water
hardness 1–5. Press Menu to set.
Machine will beep to confirm selection.
• Machine will reach operating temperature
and go into STANDBY mode.
Flushing The Machine
When the machine has reached STANDBY
mode, run the following 3 steps:
1. Press 2 Cup button to run water
through group head.
2. Run Hot Water for 30 seconds.
3. Activate Steam for 10 seconds.
TIP
START UP
LCD INTERFACE
Press the POWER button to switch the
machine ON. The POWER button will flash
and the LCD screen will display the current
espresso boiler temperature.
When the machine has reached operating
temperature, the POWER button light will
stop flashing and the MANUAL, 1 CUP and
2 CUP buttons will illuminate.
Display modes
3 modes can be displayed on the LCD
screen: Shot Temp, Shot Clock or Clock.
Press UP or DOWN arrow to change the
display mode between shot clock & clock.
Shot temp will be displayed during an
extraction.
1. Shot Temp
Displays selected extraction temperature
(default set at 93°C), but can be changed
from 86°C - 96°C. See ‘Extraction
Temperature’, page 15.
The machine is now in STANDBY mode
ready for use.
NOTE
You will not be able to select 1 CUP,
2 CUP or CLEANING CYCLE during
START UP.
2. Shot Clock
Temporarily displays duration of last
espresso extraction in seconds.
AUTO OFF
The machine will turn off completely if not
used for a continuous 20 minutes period.
You can manoeuvre your machine
about the bench using the drop down
swivel foot located under the drip tray.
3. Clock
Temporarily displays current time (default
set at 12.00am if time has not been set).
NOTE
To purchase filters contact
Sage Customer Service Centre
0808 178 1650 or visit
www.sageappliances.co.uk
10
11
PAGE HEADER.....
OPERATING
YOUR NEW APPLIANCE
PAGE HEADER.....
OPERATING
YOUR NEW APPLIANCE
GENERAL OPERATION
MANUAL
STEAM
LCD PROGRAMMING FUNCTIONS
1 CUP
Press 1 CUP once to extract a single shot
of espresso at the pre-programmed
duration (30secs). The extraction will start
using the low pressure pre-infusion.
The MANUAL button allows you to
control the espresso pour volume to suit
your preference.
Press MANUAL button once to start the
espresso extraction. The extraction will
start using the low pressure pre-infusion.
Press MANUAL button again to
stop extraction.
For instant steam, move STEAM LEVER to
OPEN position. The Steam LED will be On.
To program the machine, press MENU
button once. The LCD will display all
programming functions. Continue to
press MENU button to select your
desired function.
To turn STEAM off, move STEAM LEVER to
CLOSED position. The machine will return
to STANDBY mode.
CAUTION: BURN HAZARD
The machine will stop after 1 CUP volume
has been extracted and will return to
STANDBY mode.
2 CUP
Press 2 CUP button once to extract
a double shot of espresso at the
pre-programmed duration (30secs).
The extraction will start using the low
pressure pre-infusion.
The machine will stop after 2 CUP volume
has been extracted and will return to
STANDBY mode.
NOTE
To stop an extraction at any time,
press the 1 CUP, 2 CUP or MANUAL
button and the machine will return to
STANDBY mode.
Pressurised steam can still be released,
even after machine has been switched off.
Children must always be supervised.
At any stage during programming, press
EXIT to return to STANDBY mode.
NOTE
HOT WATER
For instant hot water, rotate the
HOT WATER dial to OPEN position.
The Hot Water LED will be On.
The MENU button is disabled when
the machine is extracting espresso or
delivering hot water.
To turn HOT WATER off, rotate the
HOT WATER dial to CLOSED position.
The machine will return to STANDBY mode.
NOTE
You cannot run hot water and extract
espresso at the same time.
12
13
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OPERATING
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OPERATING
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GENERAL OPERATION
MANUAL
STEAM
LCD PROGRAMMING FUNCTIONS
1 CUP
Press 1 CUP once to extract a single shot
of espresso at the pre-programmed
duration (30secs). The extraction will start
using the low pressure pre-infusion.
The MANUAL button allows you to
control the espresso pour volume to suit
your preference.
Press MANUAL button once to start the
espresso extraction. The extraction will
start using the low pressure pre-infusion.
Press MANUAL button again to
stop extraction.
For instant steam, move STEAM LEVER to
OPEN position. The Steam LED will be On.
To program the machine, press MENU
button once. The LCD will display all
programming functions. Continue to
press MENU button to select your
desired function.
To turn STEAM off, move STEAM LEVER to
CLOSED position. The machine will return
to STANDBY mode.
CAUTION: BURN HAZARD
The machine will stop after 1 CUP volume
has been extracted and will return to
STANDBY mode.
2 CUP
Press 2 CUP button once to extract
a double shot of espresso at the
pre-programmed duration (30secs).
The extraction will start using the low
pressure pre-infusion.
The machine will stop after 2 CUP volume
has been extracted and will return to
STANDBY mode.
NOTE
To stop an extraction at any time,
press the 1 CUP, 2 CUP or MANUAL
button and the machine will return to
STANDBY mode.
Pressurised steam can still be released,
even after machine has been switched off.
Children must always be supervised.
At any stage during programming, press
EXIT to return to STANDBY mode.
NOTE
HOT WATER
For instant hot water, rotate the
HOT WATER dial to OPEN position.
The Hot Water LED will be On.
The MENU button is disabled when
the machine is extracting espresso or
delivering hot water.
To turn HOT WATER off, rotate the
HOT WATER dial to CLOSED position.
The machine will return to STANDBY mode.
NOTE
You cannot run hot water and extract
espresso at the same time.
12
13
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OPERATING
YOUR NEW APPLIANCE
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OPERATING
YOUR NEW APPLIANCE
SHOT DURATION
SHOT VOLUME
EXTRACTION TEMPERATURE
AUTO START
1 CUP Duration Programming
Press MENU button until SHOT VOL icon
flashes and 1 CUP is displayed on the LCD
screen.
Press 1 CUP button to start water flow from
the group head.
Press 1 CUP again once required extraction
duration has been reached.
The machine will beep twice to indicate the
new 1 CUP duration has been set.
1 CUP Volume Programming
Press MENU button until SHOT VOL
icon flashes and 1 CUP is displayed on
the LCD screen.
Dose & tamp the portafilter with ground
coffee. Press 1 CUP button to start espresso
extraction. Press 1 CUP again once desired
volume of espresso has been extracted.
The machine will beep twice to indicate the
new 1 CUP volume has been set.
Press MENU button until SHOT TEMP
icon flashes. The LCD will display the
current shot temperature setting.
To use AUTO START, first ensure clock
has been set.
NOTE
Clock must first be set prior to
activating the auto start feature.
Refer to page 16.
Auto Start ON/OFF
Press MENU button until AUTO START
icon flashes and the current Auto Start
setting (ON or OFF) is displayed on the
LCD screen.
Press UP or DOWN arrow to adjust
SHOT TEMP to the desired setting
(range 86°C – 96°C).
2 CUP Duration Programming
Press MENU button until SHOT VOL icon
flashes and 2 CUP is displayed on the LCD
screen.
Press 2 CUP button to start water flow from
the group head.
Press 2 CUP again once required extraction
duration has been reached.
The machine will beep twice to indicate the
new 2 CUP duration has been set.
NOTE
1 & 2 cup volumes use duration to
control espresso volume as default
setting. Access the Advanced
Menu (page 17) if you wish to use
Volumetric controls for these volumes.
14
2 CUP Volume Programming
Press MENU button until SHOT VOL
icon flashes and 2 CUP is displayed on
the LCD screen.
Press UP or DOWN arrow to set the
AUTO START to ON or OFF.
Dose & tamp the portafilter with ground
coffee. Press 2 CUP button to start espresso
extraction. Press 2 CUP again once desired
volume of espresso has been extracted.
The machine will beep twice to indicate the
new 2 CUP volume has been set.
The new SHOT TEMP setting will
be displayed on the LCD screen.
The optimum temperature will depend
on the origin of the coffee beans, their
freshness and degree of roast.
We recommend a temperature range of
between 90°C-95°C for optimal flavour.
Press EXIT button. Machine will beep once
to confirm setting.
15
PAGE HEADER.....
OPERATING
YOUR NEW APPLIANCE
PAGE HEADER.....
OPERATING
YOUR NEW APPLIANCE
SHOT DURATION
SHOT VOLUME
EXTRACTION TEMPERATURE
AUTO START
1 CUP Duration Programming
Press MENU button until SHOT VOL icon
flashes and 1 CUP is displayed on the LCD
screen.
Press 1 CUP button to start water flow from
the group head.
Press 1 CUP again once required extraction
duration has been reached.
The machine will beep twice to indicate the
new 1 CUP duration has been set.
1 CUP Volume Programming
Press MENU button until SHOT VOL
icon flashes and 1 CUP is displayed on
the LCD screen.
Dose & tamp the portafilter with ground
coffee. Press 1 CUP button to start espresso
extraction. Press 1 CUP again once desired
volume of espresso has been extracted.
The machine will beep twice to indicate the
new 1 CUP volume has been set.
Press MENU button until SHOT TEMP
icon flashes. The LCD will display the
current shot temperature setting.
To use AUTO START, first ensure clock
has been set.
NOTE
Clock must first be set prior to
activating the auto start feature.
Refer to page 16.
Auto Start ON/OFF
Press MENU button until AUTO START
icon flashes and the current Auto Start
setting (ON or OFF) is displayed on the
LCD screen.
Press UP or DOWN arrow to adjust
SHOT TEMP to the desired setting
(range 86°C – 96°C).
2 CUP Duration Programming
Press MENU button until SHOT VOL icon
flashes and 2 CUP is displayed on the LCD
screen.
Press 2 CUP button to start water flow from
the group head.
Press 2 CUP again once required extraction
duration has been reached.
The machine will beep twice to indicate the
new 2 CUP duration has been set.
NOTE
1 & 2 cup volumes use duration to
control espresso volume as default
setting. Access the Advanced
Menu (page 17) if you wish to use
Volumetric controls for these volumes.
14
2 CUP Volume Programming
Press MENU button until SHOT VOL
icon flashes and 2 CUP is displayed on
the LCD screen.
Press UP or DOWN arrow to set the
AUTO START to ON or OFF.
Dose & tamp the portafilter with ground
coffee. Press 2 CUP button to start espresso
extraction. Press 2 CUP again once desired
volume of espresso has been extracted.
The machine will beep twice to indicate the
new 2 CUP volume has been set.
The new SHOT TEMP setting will
be displayed on the LCD screen.
The optimum temperature will depend
on the origin of the coffee beans, their
freshness and degree of roast.
We recommend a temperature range of
between 90°C-95°C for optimal flavour.
Press EXIT button. Machine will beep once
to confirm setting.
15
PAGE HEADER.....
OPERATING
YOUR NEW APPLIANCE
If AUTO START is ON, the LCD will
display a Clock icon.
Press MENU button and the current
Auto Start time will be displayed on the
LCD screen.
PAGE HEADER.....
OPERATING
YOUR NEW APPLIANCE
Press UP or DOWN arrow to adjust the time.
Press & Hold - 1 CUP
Press & hold 1 CUP to bypass the
pre-infusion phase and deliver water to
the group head at the full 9 bar pressure.
Release button to stop extraction. This
function can be used when purging the
group head.
Press EXIT button. Machine will beep once
to confirm setting.
CLEAN CYCLE
Press MENU button until CLEAN CYCLE
icon flashes and PUSH is displayed on the
LCD screen.
To start the CLEAN CYCLE press the
illuminated MANUAL button.
Press UP or DOWN arrow to adjust
AUTO START to the desired time.
(default AUTO START time set at 7:00am).
Press EXIT button. Machine will beep once
to confirm setting.
SET CLOCK
ADVANCED ESPRESSO FUNCTIONS
Press & Hold - 2 CUP
Press & hold 2 CUP to bypass the
pre-infusion phase and deliver water to
the group head at the full 9 bar pressure.
Release button to stop extraction. This
function can be used when purging
the group head.
Press & Hold - MANUAL
Press & hold the MANUAL button to
deliver water to the group head at low
pre-infusion pressure. When MANUAL
button is released, water will continue at
the full 9 bars of pressure. Press MANUAL
button again to stop extraction.
This function can be used to manually
control the pre-infusion duration.
Resetting default settings
The machine has the following
default settings:
1. Temperature – 93°C
2. Pre-Infusion – Duration Pr07
3. Pre-Infusion – Power PP60
4. Steam temperature – 135°C
5. Auto Start – OFF
6. Audio – LO
7. Water Hardness – 3
8. Espresso Volume durations –
30/30 secs
To reset machine to original default settings,
first enter Advanced Menu. rSEt will be
displayed on the LCD. Press the MENU
button to reset the machine to the default
settings. The machine will beep 3 times
to confirm.
ACCESS ADVANCED MENU
The CLEAN CYCLE icon will flash and
the machine will start to countdown from
370 seconds.
To access the Advanced Menu:
With machine OFF, press and hold the
1 CUP button, then press the POWER
button.
Press MENU button until SET CLOCK
icon flashes. The current Clock Time will
be displayed on the LCD screen.
TURN
POWER OFF
The machine will then prompt you to set the
water hardness. Select your water hardness
using the UP & DOWN arrows & press
MENU to confirm or press EXIT to return
to STANDBY mode.
POWER
THEN PRESS
& HOLD
The machine will return to STANDBY
when the cleaning cycle has ended.
Refer to cleaning instructions on page 24.
16
POWER
17
PAGE HEADER.....
OPERATING
YOUR NEW APPLIANCE
If AUTO START is ON, the LCD will
display a Clock icon.
Press MENU button and the current
Auto Start time will be displayed on the
LCD screen.
PAGE HEADER.....
OPERATING
YOUR NEW APPLIANCE
Press UP or DOWN arrow to adjust the time.
Press & Hold - 1 CUP
Press & hold 1 CUP to bypass the
pre-infusion phase and deliver water to
the group head at the full 9 bar pressure.
Release button to stop extraction. This
function can be used when purging the
group head.
Press EXIT button. Machine will beep once
to confirm setting.
CLEAN CYCLE
Press MENU button until CLEAN CYCLE
icon flashes and PUSH is displayed on the
LCD screen.
To start the CLEAN CYCLE press the
illuminated MANUAL button.
Press UP or DOWN arrow to adjust
AUTO START to the desired time.
(default AUTO START time set at 7:00am).
Press EXIT button. Machine will beep once
to confirm setting.
SET CLOCK
ADVANCED ESPRESSO FUNCTIONS
Press & Hold - 2 CUP
Press & hold 2 CUP to bypass the
pre-infusion phase and deliver water to
the group head at the full 9 bar pressure.
Release button to stop extraction. This
function can be used when purging
the group head.
Press & Hold - MANUAL
Press & hold the MANUAL button to
deliver water to the group head at low
pre-infusion pressure. When MANUAL
button is released, water will continue at
the full 9 bars of pressure. Press MANUAL
button again to stop extraction.
This function can be used to manually
control the pre-infusion duration.
Resetting default settings
The machine has the following
default settings:
1. Temperature – 93°C
2. Pre-Infusion – Duration Pr07
3. Pre-Infusion – Power PP60
4. Steam temperature – 135°C
5. Auto Start – OFF
6. Audio – LO
7. Water Hardness – 3
8. Espresso Volume durations –
30/30 secs
To reset machine to original default settings,
first enter Advanced Menu. rSEt will be
displayed on the LCD. Press the MENU
button to reset the machine to the default
settings. The machine will beep 3 times
to confirm.
ACCESS ADVANCED MENU
The CLEAN CYCLE icon will flash and
the machine will start to countdown from
370 seconds.
To access the Advanced Menu:
With machine OFF, press and hold the
1 CUP button, then press the POWER
button.
Press MENU button until SET CLOCK
icon flashes. The current Clock Time will
be displayed on the LCD screen.
TURN
POWER OFF
The machine will then prompt you to set the
water hardness. Select your water hardness
using the UP & DOWN arrows & press
MENU to confirm or press EXIT to return
to STANDBY mode.
POWER
THEN PRESS
& HOLD
The machine will return to STANDBY
when the cleaning cycle has ended.
Refer to cleaning instructions on page 24.
16
POWER
17
PAGE HEADER.....
OPERATING
YOUR NEW APPLIANCE
Temperature Unit - ˚C/˚F (SEt)
Temperature Unit will be displayed on the LCD
screen as SEt. Press MENU to Select.
Use UP and DOWN arrows to select desired
temperature unit. Press MENU to set.
Machine will beep once to confirm selection.
Press EXIT to return to STANDBY mode.
Steam Temperature (StEA)
PAGE HEADER.....
OPERATING
YOUR NEW APPLIANCE
Machine Audio (Snd)
Machine Audio refers to the volume level
of the ‘beeps’ heard.
• HI - high volume
• LO - low volume
• OFF - volume off
Press the MENU button to select Audio.
Press UP or DOWN arrows to select
desired volume. Press MENU to set. Machine
will beep once to confirm selection.
ADVANCED FEATURES
ALERTS
Pre-Infusion Programming
With machine in STANDBY mode, press
UP and DOWN arrows together to enter
Pre-Infusion programming mode.
Press MENU button to move between
Pre-infusion Duration and Power.
STEAM LED Flashing At START UP
The machine will not enter START UP mode
when the STEAM LEVER is in the OPEN
position and the STEAM LED is flashing.
Move the STEAM LEVER to the
CLOSED position for the machine to
enter START UP mode.
Pre-Infusion Duration
The LCD will display the current
Pre-Infusion Duration.
Press UP or DOWN arrow to vary time.
HOT WATER LED Flashing
The HOT WATER LED will flash when
the HOT WATER function has been operating
for longer than 1 minute.
Move the HOT WATER dial to
CLOSED position for machine to
enter STANDBY mode.
Volumetric Control (vOL)
Adjust Steam Temperature to control the
pressure of the steam being delivered. Lower
steam temperature to texture smaller volumes
of milk or have more control. Raise steam
temperature to texture larger volumes of milk.
Press MENU to Select STEAM.
Use UP and DOWN arrows to select required
steam temperature.
Press MENU to set.
Machine will beep once to confirm selection.
We recommend a range of between
5 - 15secs as being optimum.
Use this function to set Duration or Volume to
control the espresso output.
Press the MENU button to select. Use the UP
or DOWN arrows to select FLo or SEc. Press
MENU to set. Machine will beep once to
confirm selection.
HOT WATER LED Flashing At START UP
The machine will not enter START UP mode
when the HOT WATER dial is in the OPEN
position and the HOT WATER LED is flashing.
Move the HOT WATER dial to the
CLOSED position for the machine to
enter START UP mode.
Pre-Infusion Power
The LCD will display current
Pre-Infusion Power.
Press UP or DOWN arrows to vary power.
FILL TANK
The machine will detect a low water level. The
FILL TANK icon will be displayed on the LCD
screen.
If FILL TANK icon is displayed, add
water to tank until machine returns to
STANDBY mode.
We recommend a range of between 55–65
as being optimum. Press EXIT to confirm
setting and return to STANDBY mode.
18
19
PAGE HEADER.....
OPERATING
YOUR NEW APPLIANCE
Temperature Unit - ˚C/˚F (SEt)
Temperature Unit will be displayed on the LCD
screen as SEt. Press MENU to Select.
Use UP and DOWN arrows to select desired
temperature unit. Press MENU to set.
Machine will beep once to confirm selection.
Press EXIT to return to STANDBY mode.
Steam Temperature (StEA)
PAGE HEADER.....
OPERATING
YOUR NEW APPLIANCE
Machine Audio (Snd)
Machine Audio refers to the volume level
of the ‘beeps’ heard.
• HI - high volume
• LO - low volume
• OFF - volume off
Press the MENU button to select Audio.
Press UP or DOWN arrows to select
desired volume. Press MENU to set. Machine
will beep once to confirm selection.
ADVANCED FEATURES
ALERTS
Pre-Infusion Programming
With machine in STANDBY mode, press
UP and DOWN arrows together to enter
Pre-Infusion programming mode.
Press MENU button to move between
Pre-infusion Duration and Power.
STEAM LED Flashing At START UP
The machine will not enter START UP mode
when the STEAM LEVER is in the OPEN
position and the STEAM LED is flashing.
Move the STEAM LEVER to the
CLOSED position for the machine to
enter START UP mode.
Pre-Infusion Duration
The LCD will display the current
Pre-Infusion Duration.
Press UP or DOWN arrow to vary time.
HOT WATER LED Flashing
The HOT WATER LED will flash when
the HOT WATER function has been operating
for longer than 1 minute.
Move the HOT WATER dial to
CLOSED position for machine to
enter STANDBY mode.
Volumetric Control (vOL)
Adjust Steam Temperature to control the
pressure of the steam being delivered. Lower
steam temperature to texture smaller volumes
of milk or have more control. Raise steam
temperature to texture larger volumes of milk.
Press MENU to Select STEAM.
Use UP and DOWN arrows to select required
steam temperature.
Press MENU to set.
Machine will beep once to confirm selection.
We recommend a range of between
5 - 15secs as being optimum.
Use this function to set Duration or Volume to
control the espresso output.
Press the MENU button to select. Use the UP
or DOWN arrows to select FLo or SEc. Press
MENU to set. Machine will beep once to
confirm selection.
HOT WATER LED Flashing At START UP
The machine will not enter START UP mode
when the HOT WATER dial is in the OPEN
position and the HOT WATER LED is flashing.
Move the HOT WATER dial to the
CLOSED position for the machine to
enter START UP mode.
Pre-Infusion Power
The LCD will display current
Pre-Infusion Power.
Press UP or DOWN arrows to vary power.
FILL TANK
The machine will detect a low water level. The
FILL TANK icon will be displayed on the LCD
screen.
If FILL TANK icon is displayed, add
water to tank until machine returns to
STANDBY mode.
We recommend a range of between 55–65
as being optimum. Press EXIT to confirm
setting and return to STANDBY mode.
18
19
PAGE HEADER.....
OPERATING
YOUR NEW APPLIANCE
CLEAN ME!
The machine will detect when 200 extractions
have been carried out since the last clean cycle.
The CLEAN ME! icon will be displayed
on the LCD screen the next time the machine
enters START UP mode.
PAGE HEADER.....
COFFEE
MAKING TIPS & PREPARATION
PRE-HEATING
Heating your cup or glass
A warm cup will help maintain the coffee’s
optimal temperature. Pre-heat your cup by
rinsing with hot water from the Hot Water
outlet and place on the cup warming tray.
Heating the portafilter and filter basket
A cold portafilter and filter basket can
reduce the extraction temperature enough to
significantly affect the quality of your espresso.
Always ensure the portafilter and filter basket
are pre-heated with hot water from the Hot
Water outlet before initial use.
For information on how to clean the machine,
refer to the CLEAN CYCLE instructions on
page 24.
NOTE
Always wipe the filter basket dry before
dosing with ground coffee as moisture
can encourage channelling where
water bypasses the ground coffee
during extraction.
SELECTING FILTER BASKET
SINGLE WALL Filter Baskets
Use Single Wall filter baskets when grinding
fresh whole coffee beans.
Single Wall filter baskets allow you to
experiment with grind, dose and tamp to
create a more balanced espresso.
DUAL WALL Filter Baskets
Use Dual Wall filter baskets if using
pre-ground coffee.
Dual Wall filter baskets regulate the pressure
and help to optimise the extraction regardless
of the grind, dose, tamp pressure or freshness.
•
Use the 1 cup filter basket when brewing
single cups and the 2 cup filter basket
when brewing two cups, stronger single
cups or mugs.
THE GRIND
When grinding coffee beans, the grind size
should be fine but not too fine. The grind size
will affect the rate at which the water flows
through the ground coffee in the filter basket
and the taste of the espresso.
If the grind is too fine (looks like powder and
feels like flour when rubbed between fingers),
the water will not flow through the coffee even
when under pressure. The resulting espresso
will be OVER EXTRACTED, dark in colour and
bitter in flavour.
If the grind is too coarse the water will flow
through the ground coffee in the filter basket
too quickly. The resulting espresso will be
UNDER EXTRACTED lacking in colour
and flavour.
COFFEE DOSE AND TAMPING
• Wipe coffee basket with a dry cloth.
•
20
Use the 1 cup filter basket when brewing
single cups and the 2 cup filter basket
when brewing two cups, stronger single
cups or mugs.
• Using Single Wall filter baskets, grind
enough coffee to fill the coffee basket.
• Tap the portafilter several times to
collapse and distribute the coffee evenly
in the filter basket.
21
PAGE HEADER.....
OPERATING
YOUR NEW APPLIANCE
CLEAN ME!
The machine will detect when 200 extractions
have been carried out since the last clean cycle.
The CLEAN ME! icon will be displayed
on the LCD screen the next time the machine
enters START UP mode.
PAGE HEADER.....
COFFEE
MAKING TIPS & PREPARATION
PRE-HEATING
Heating your cup or glass
A warm cup will help maintain the coffee’s
optimal temperature. Pre-heat your cup by
rinsing with hot water from the Hot Water
outlet and place on the cup warming tray.
Heating the portafilter and filter basket
A cold portafilter and filter basket can
reduce the extraction temperature enough to
significantly affect the quality of your espresso.
Always ensure the portafilter and filter basket
are pre-heated with hot water from the Hot
Water outlet before initial use.
For information on how to clean the machine,
refer to the CLEAN CYCLE instructions on
page 24.
NOTE
Always wipe the filter basket dry before
dosing with ground coffee as moisture
can encourage channelling where
water bypasses the ground coffee
during extraction.
SELECTING FILTER BASKET
SINGLE WALL Filter Baskets
Use Single Wall filter baskets when grinding
fresh whole coffee beans.
Single Wall filter baskets allow you to
experiment with grind, dose and tamp to
create a more balanced espresso.
DUAL WALL Filter Baskets
Use Dual Wall filter baskets if using
pre-ground coffee.
Dual Wall filter baskets regulate the pressure
and help to optimise the extraction regardless
of the grind, dose, tamp pressure or freshness.
•
Use the 1 cup filter basket when brewing
single cups and the 2 cup filter basket
when brewing two cups, stronger single
cups or mugs.
THE GRIND
When grinding coffee beans, the grind size
should be fine but not too fine. The grind size
will affect the rate at which the water flows
through the ground coffee in the filter basket
and the taste of the espresso.
If the grind is too fine (looks like powder and
feels like flour when rubbed between fingers),
the water will not flow through the coffee even
when under pressure. The resulting espresso
will be OVER EXTRACTED, dark in colour and
bitter in flavour.
If the grind is too coarse the water will flow
through the ground coffee in the filter basket
too quickly. The resulting espresso will be
UNDER EXTRACTED lacking in colour
and flavour.
COFFEE DOSE AND TAMPING
• Wipe coffee basket with a dry cloth.
•
20
Use the 1 cup filter basket when brewing
single cups and the 2 cup filter basket
when brewing two cups, stronger single
cups or mugs.
• Using Single Wall filter baskets, grind
enough coffee to fill the coffee basket.
• Tap the portafilter several times to
collapse and distribute the coffee evenly
in the filter basket.
21
PAGE HEADER.....
COFFEE
MAKING TIPS & PREPARATION
• Tamp down firmly (using approx.
15 – 20kgs of pressure). The amount
of pressure is not as important as
consistent pressure every time.
PAGE HEADER.....
COFFEE
MAKING TIPS & PREPARATION
NOTE
If the extraction is too fast, make the
grind finer & repeat above steps.
If the extraction is too slow, make the
grind coarser and repeat above steps.
PURGING THE GROUP HEAD
• As a guide to dose, the top edge of the
metal cap on the tamper should be level
with the top of the filter basket AFTER the
coffee has been tamped.
TRIMMING THE DOSE
• Insert the Razor™ dosing tool into the
coffee basket until the shoulders of the
tool rest on the rim of the basket.
The blade of the dosing tool should
penetrate the surface of the tamped
coffee.
• Rotate the Razor™ dosing tool back and
forth while holding the portafilter on an
angle over the knock box to trim off
excess coffee grinds. Your coffee filter
basket is now dosed with the correct
amount of coffee.
•
22
Wipe excess coffee from the rim of the
filter basket to ensure a proper seal is
achieved in the group head.
• Before placing the portafilter into the
group head, run a short flow of water
through the group head by pressing
and holding the 1 CUP button. This
will purge any ground coffee residue
from the group head and stabilise
the temperature prior to extraction.
INSERTING THE PORTAFILTER
Place the portafilter underneath the group
head so that the handle is aligned with
the INSERT position. Insert the portafilter
into the group head and rotate the handle
towards the centre until resistance is felt.
EXTRACTING ESPRESSO
•
Place pre-warmed cup(s) beneath the
portafilter and press the 1 CUP or
2 CUP button for the required volume.
• As a guide, the espresso will start
to flow after 8-10 seconds (infusion
time) and should be the consistency
of dripping honey.
• If the espresso starts to flow after less
than 6 seconds you have either under
dosed the filter basket and/or the
grind is too coarse. This is an
UNDER EXTRACTED shot.
• If the espresso starts to drip but doesn’t
flow after 15 seconds, the grind is too
fine. This is an OVER EXTRACTED
shot.
A great espresso is about achieving the
perfect balance between sweetness, acidity
and bitterness.
The flavour of your coffee will depend on
many factors, such as the type of coffee
beans, degree of roast, freshness, coarseness
or fineness of the grind, dose of ground coffee
and tamping pressure.
Experiment by adjusting these factors
just one at a time to achieve the taste
of your preference.
• Keep the tip at or slightly below the
surface, continuing to maintain the
vortex. Texture the milk until sufficient
volume is obtained.
EXTRACTION GUIDE
• Move the steam lever to the CLOSED
position BEFORE taking the tip out of
the milk.
GRIND
SHOT TIME
TOO FINE
OVER 40 SEC
OPTIMUM
25-35 SEC
TOO COARSE
UNDER 20 SEC
OVER EXTRACTED
BITTER • ASTRINGENT
BALANCED
UNDER EXTRACTED
UNDERDEVELOPED • SOUR
• Lift the handle of the jug to lower the tip
beneath the surface, but keep the vortex
of milk spinning. The milk is at the
correct temperature (60-65°C) when the
jug is hot to touch.
• Set the jug to one side, lift the steam
lever to purge out any residual milk
from the steam wand and wipe steam
wand with a damp cloth.
• Tap the jug on the bench to collapse
any bubbles.
• Swirl the jug to “polish” and re-integrate
the texture.
• Pour milk directly into the espresso.
TEXTURING MILK
• Always start with fresh cold milk.
• The key is to work quickly, before the
milk begins to separate and the crema
dissipates.
• Fill the jug just below the “V” at the
bottom of the spout.
• Position the steam tip above the drip
tray and lift the steam lever to purge the
steam wand of any condensed water.
• Insert the steam tip 1-2cm below
the surface of the milk close to the
right hand side of the jug at the
3 o’clock position.
HINTS & TIPS
•
•
• Lift the steam lever.
•
• Keep the tip just under the surface of the
milk until the milk is spinning clockwise,
producing a vortex (whirlpool effect).
•
• With the milk spinning, slowly lower the
jug. This will bring the steam tip to the
surface of the milk & start to introduce
air into the milk. You may have to gently
break the surface of the milk with the tip
to get the milk spinning fast enough.
•
Always use freshly ground coffee
for a superior flavour and body.
Use freshly roasted coffee beans,
with a roasted-on date and use within
2 weeks of roasted-on date.
Store coffee beans in a cool,
dark and dry container. Vacuum
seal if possible.
Buy coffee beans in small batches
to reduce the storage time and store
no more than one week’s supply at
any time.
Grind beans immediately before
brewing as ground coffee quickly
loses its flavour and aroma.
23
PAGE HEADER.....
COFFEE
MAKING TIPS & PREPARATION
• Tamp down firmly (using approx.
15 – 20kgs of pressure). The amount
of pressure is not as important as
consistent pressure every time.
PAGE HEADER.....
COFFEE
MAKING TIPS & PREPARATION
NOTE
If the extraction is too fast, make the
grind finer & repeat above steps.
If the extraction is too slow, make the
grind coarser and repeat above steps.
PURGING THE GROUP HEAD
• As a guide to dose, the top edge of the
metal cap on the tamper should be level
with the top of the filter basket AFTER the
coffee has been tamped.
TRIMMING THE DOSE
• Insert the Razor™ dosing tool into the
coffee basket until the shoulders of the
tool rest on the rim of the basket.
The blade of the dosing tool should
penetrate the surface of the tamped
coffee.
• Rotate the Razor™ dosing tool back and
forth while holding the portafilter on an
angle over the knock box to trim off
excess coffee grinds. Your coffee filter
basket is now dosed with the correct
amount of coffee.
•
22
Wipe excess coffee from the rim of the
filter basket to ensure a proper seal is
achieved in the group head.
• Before placing the portafilter into the
group head, run a short flow of water
through the group head by pressing
and holding the 1 CUP button. This
will purge any ground coffee residue
from the group head and stabilise
the temperature prior to extraction.
INSERTING THE PORTAFILTER
Place the portafilter underneath the group
head so that the handle is aligned with
the INSERT position. Insert the portafilter
into the group head and rotate the handle
towards the centre until resistance is felt.
EXTRACTING ESPRESSO
•
Place pre-warmed cup(s) beneath the
portafilter and press the 1 CUP or
2 CUP button for the required volume.
• As a guide, the espresso will start
to flow after 8-10 seconds (infusion
time) and should be the consistency
of dripping honey.
• If the espresso starts to flow after less
than 6 seconds you have either under
dosed the filter basket and/or the
grind is too coarse. This is an
UNDER EXTRACTED shot.
• If the espresso starts to drip but doesn’t
flow after 15 seconds, the grind is too
fine. This is an OVER EXTRACTED
shot.
A great espresso is about achieving the
perfect balance between sweetness, acidity
and bitterness.
The flavour of your coffee will depend on
many factors, such as the type of coffee
beans, degree of roast, freshness, coarseness
or fineness of the grind, dose of ground coffee
and tamping pressure.
Experiment by adjusting these factors
just one at a time to achieve the taste
of your preference.
• Keep the tip at or slightly below the
surface, continuing to maintain the
vortex. Texture the milk until sufficient
volume is obtained.
EXTRACTION GUIDE
• Move the steam lever to the CLOSED
position BEFORE taking the tip out of
the milk.
GRIND
SHOT TIME
TOO FINE
OVER 40 SEC
OPTIMUM
25-35 SEC
TOO COARSE
UNDER 20 SEC
OVER EXTRACTED
BITTER • ASTRINGENT
BALANCED
UNDER EXTRACTED
UNDERDEVELOPED • SOUR
• Lift the handle of the jug to lower the tip
beneath the surface, but keep the vortex
of milk spinning. The milk is at the
correct temperature (60-65°C) when the
jug is hot to touch.
• Set the jug to one side, lift the steam
lever to purge out any residual milk
from the steam wand and wipe steam
wand with a damp cloth.
• Tap the jug on the bench to collapse
any bubbles.
• Swirl the jug to “polish” and re-integrate
the texture.
• Pour milk directly into the espresso.
TEXTURING MILK
• Always start with fresh cold milk.
• The key is to work quickly, before the
milk begins to separate and the crema
dissipates.
• Fill the jug just below the “V” at the
bottom of the spout.
• Position the steam tip above the drip
tray and lift the steam lever to purge the
steam wand of any condensed water.
• Insert the steam tip 1-2cm below
the surface of the milk close to the
right hand side of the jug at the
3 o’clock position.
HINTS & TIPS
•
•
• Lift the steam lever.
•
• Keep the tip just under the surface of the
milk until the milk is spinning clockwise,
producing a vortex (whirlpool effect).
•
• With the milk spinning, slowly lower the
jug. This will bring the steam tip to the
surface of the milk & start to introduce
air into the milk. You may have to gently
break the surface of the milk with the tip
to get the milk spinning fast enough.
•
Always use freshly ground coffee
for a superior flavour and body.
Use freshly roasted coffee beans,
with a roasted-on date and use within
2 weeks of roasted-on date.
Store coffee beans in a cool,
dark and dry container. Vacuum
seal if possible.
Buy coffee beans in small batches
to reduce the storage time and store
no more than one week’s supply at
any time.
Grind beans immediately before
brewing as ground coffee quickly
loses its flavour and aroma.
23
PAGE HEADER.....
CARE
& CLEANING
PAGE HEADER.....
CARE
& CLEANING
CLEANING CYCLE
INSTALLING WATER FILTERS
•
•
•
•
•
•
•
•
•
•
•
CLEAN ME! will be displayed on
LCD to indicate when a cleaning cycle
is required (approx. 200 shots).
Insert the supplied cleaning disc,
followed by 1 cleaning tablet into the
1 CUP filter basket.
Insert the portafilter and lock into
group head.
Ensure the water tank is filled with cold
tap water.
Ensure the drip tray is empty & inserted.
Press MENU button until
CLEAN CYCLE icon flashes and
PUSH is displayed on the LCD screen.
To start the Clean Cycle press the
illuminated MANUAL button.
The CLEAN CYCLE icon will flash and
the machine will start to countdown
from 370 seconds.
When the cleaning cycle has finished,
remove the portafilter and ensure
the tablet has completely dissolved.
If the tablet has not dissolved, repeat
the steps above, without inserting a
new tablet.
Rinse the filter basket and portafilter
thoroughly before use.
•
•
•
•
•
Soak filter in a glass of water for
5 minutes.
Rinse the filter and mesh under
running water.
Assemble filter into filter holder.
Set replacement date forward 2 months.
Install filter holder into water tank.
Insert water tank into the machine.
Ensure the latch is locked into position.
CLEANING THE FILTER BASKETS
AND PORTAFILTER
CLEANING THE OUTER HOUSING
& CUP WARMING TRAY
•
•
CLEANING THE SHOWER SCREEN
NOTE
•
Change filters every 2 months.
To purchase filters contact Sage
Customer Service Centre UK
Phone: 0808 178 1650 or visit
www.sageappliances.co.uk
•
CLEAR WATER BACK-FLUSH
•
•
•
•
Wipe the steam wand with a damp cloth
& purge directly after texturing the milk.
If the any of the holes in the tip of the
steam wand become blocked, ensure
the STEAM LEVER is in the CLOSED
position and clean using the pin on the
end of the cleaning tool.
If steam wand remains blocked, remove
the tip using the integrated spanner in
the cleaning tool and soak in hot water.
Screw tip back onto the steam wand
using the integrated spanner in the
cleaning tool.
•
•
•
The outer housing and cup warming tray
can be cleaned with a soft, damp cloth.
Polish with a soft, dry cloth. Do not use
abrasive cleaners, pads or cloths which
can scratch the surface.
NOTE
Do not clean any of the parts or
accessories in the dishwasher.
The group head interior and shower
screen should be wiped with a damp cloth
to remove any ground coffee particles.
Periodically run hot water through the
machine with the filter basket and
portafilter in place, without ground
coffee, to rinse out any residual coffee.
CLEANING THE STEAM WAND
Insert the cleaning disc into the 1 cup
filter basket.
Insert portafilter into the group head.
Press the 1 CUP button to build pressure
in the basket.
Repeat several times to remove residual
coffee oils in the espresso water paths.
CLEANING THE DRIP
& STORAGE TRAY
•
•
•
24
The filter baskets and portafilter should
be rinsed under hot water directly after
use to remove all residual coffee oils.
If the holes in the filter baskets become
blocked, dissolve a cleaning tablet in
hot water and soak filter basket and
portafilter in solution for approx.
20 minutes. Rinse thoroughly.
The drip tray should be removed,
emptied and cleaned after each use or
when the drip tray indicator is showing
Empty Me!
Remove grill from the drip tray.
Wash the drip tray in warm soapy water.
The Empty Me! indicator can also be
removed from the drip tray.
The storage tray can be removed and
cleaned with a soft, damp cloth (do not
use abrasive cleansers, pads or cloths
which can scratch the surface).
25
PAGE HEADER.....
CARE
& CLEANING
PAGE HEADER.....
CARE
& CLEANING
CLEANING CYCLE
INSTALLING WATER FILTERS
•
•
•
•
•
•
•
•
•
•
•
CLEAN ME! will be displayed on
LCD to indicate when a cleaning cycle
is required (approx. 200 shots).
Insert the supplied cleaning disc,
followed by 1 cleaning tablet into the
1 CUP filter basket.
Insert the portafilter and lock into
group head.
Ensure the water tank is filled with cold
tap water.
Ensure the drip tray is empty & inserted.
Press MENU button until
CLEAN CYCLE icon flashes and
PUSH is displayed on the LCD screen.
To start the Clean Cycle press the
illuminated MANUAL button.
The CLEAN CYCLE icon will flash and
the machine will start to countdown
from 370 seconds.
When the cleaning cycle has finished,
remove the portafilter and ensure
the tablet has completely dissolved.
If the tablet has not dissolved, repeat
the steps above, without inserting a
new tablet.
Rinse the filter basket and portafilter
thoroughly before use.
•
•
•
•
•
Soak filter in a glass of water for
5 minutes.
Rinse the filter and mesh under
running water.
Assemble filter into filter holder.
Set replacement date forward 2 months.
Install filter holder into water tank.
Insert water tank into the machine.
Ensure the latch is locked into position.
CLEANING THE FILTER BASKETS
AND PORTAFILTER
CLEANING THE OUTER HOUSING
& CUP WARMING TRAY
•
•
CLEANING THE SHOWER SCREEN
NOTE
•
Change filters every 2 months.
To purchase filters contact Sage
Customer Service Centre UK
Phone: 0808 178 1650 or visit
www.sageappliances.co.uk
•
CLEAR WATER BACK-FLUSH
•
•
•
•
Wipe the steam wand with a damp cloth
& purge directly after texturing the milk.
If the any of the holes in the tip of the
steam wand become blocked, ensure
the STEAM LEVER is in the CLOSED
position and clean using the pin on the
end of the cleaning tool.
If steam wand remains blocked, remove
the tip using the integrated spanner in
the cleaning tool and soak in hot water.
Screw tip back onto the steam wand
using the integrated spanner in the
cleaning tool.
•
•
•
The outer housing and cup warming tray
can be cleaned with a soft, damp cloth.
Polish with a soft, dry cloth. Do not use
abrasive cleaners, pads or cloths which
can scratch the surface.
NOTE
Do not clean any of the parts or
accessories in the dishwasher.
The group head interior and shower
screen should be wiped with a damp cloth
to remove any ground coffee particles.
Periodically run hot water through the
machine with the filter basket and
portafilter in place, without ground
coffee, to rinse out any residual coffee.
CLEANING THE STEAM WAND
Insert the cleaning disc into the 1 cup
filter basket.
Insert portafilter into the group head.
Press the 1 CUP button to build pressure
in the basket.
Repeat several times to remove residual
coffee oils in the espresso water paths.
CLEANING THE DRIP
& STORAGE TRAY
•
•
•
24
The filter baskets and portafilter should
be rinsed under hot water directly after
use to remove all residual coffee oils.
If the holes in the filter baskets become
blocked, dissolve a cleaning tablet in
hot water and soak filter basket and
portafilter in solution for approx.
20 minutes. Rinse thoroughly.
The drip tray should be removed,
emptied and cleaned after each use or
when the drip tray indicator is showing
Empty Me!
Remove grill from the drip tray.
Wash the drip tray in warm soapy water.
The Empty Me! indicator can also be
removed from the drip tray.
The storage tray can be removed and
cleaned with a soft, damp cloth (do not
use abrasive cleansers, pads or cloths
which can scratch the surface).
25
PAGE HEADER.....
CARE
& CLEANING
PAGE HEADER.....
CARE
& CLEANING
DESCALE (dESC)
NOTE
Only descale your Oracle via the
descale menu.
1 – Prepare for Descale
a) Empty the drip tray and insert
2 – Empty Boilers
d) Repeat the above process on the left valve.
4 – Flush Boilers
a) Remove the grey silicone cover on the
e) Empty the drip tray, use caution as the drip
a) Press 1 Cup button and the LCD screen will
lower front panel marked DESCALE
ACCESS.
1 CUP button, then press and hold the
POWER button together for 3 seconds.
rSEt will appear on the LCD.
show countdown time (20 minutes).
f) Empty water tank, remove water filter.
g) Dissolve 1 sachet of Sage Descaler ™ into
REMOVE
1 litre of warm water. Pour solution into
the water tank.
NOTE
into position.
b) With the machine off, press and hold the
tray may be hot.
b) Place a cloth over the drip tray to prevent
steam escaping.
If water tank has not been removed,
replaced or is empty, “FILL TANK”
will appear on the LCD.
3 – Begin Descale
THEN PRESS
& HOLD
a) Press 1 Cup button and the LCD screen will
show countdown time (20 minutes).
During this time, the machine will fill boilers
with fresh clean water and heat to temperature.
You can proceed to the next step at any time by
pressing the 1 Cup button.
b) Place a cloth over the drip tray to stop
steam escaping.
c) Empty boilers by repeating steps
2c and 2d.
d) Empty drip tray and insert back to place.
e) Empty water tank then rinse and fill with
POWER
c) Press UP or DOWN arrow to the ‘dESC’
then press MENU to confirm.
clean water to the MAX line. Lock water
tank back into position.
c) Use a flat head screw driver to rotate the
right valve counter-clockwise SLOWLY
until fully open. As the valve opens, steam
may be released.
NOTE
If there’s no water released into the drip
tray, press and hold the 1 CUP button for
3 seconds. This will release water from
the boiler.
When the water is completely empty, close
the valve by rotating screws clock-wise until
seated. Do not overtighten screws to avoid
damages to the valves.
5 – Repeat Step 4 Flush Boilers
During this time, the machine will fill boilers
with descale solution and heat to temperature.
There may be some water flow through the
group head during this time.
Allow the countdown timer to reach 0 as this
allows solution sufficient time to dissolve scale
build up. However you can proceed to the next
step at any time by pressing the 1 Cup button.
We recommend flushing boilers again to
ensure any residual descale solution is
released from the boilers.
Press POWER button to escape the Descale
mode. The descale process is now complete
and ready to use.
b) Place a cloth over the drip tray to stop
steam escaping.
c) Empty boilers by repeating steps
2c and 2d.
d) Empty drip tray and insert back to place.
e) Empty water tank then rinse and fill with
clean water to the MAX line. Lock water
tank back into position.
26
27
PAGE HEADER.....
CARE
& CLEANING
PAGE HEADER.....
CARE
& CLEANING
DESCALE (dESC)
NOTE
Only descale your Oracle via the
descale menu.
1 – Prepare for Descale
a) Empty the drip tray and insert
2 – Empty Boilers
d) Repeat the above process on the left valve.
4 – Flush Boilers
a) Remove the grey silicone cover on the
e) Empty the drip tray, use caution as the drip
a) Press 1 Cup button and the LCD screen will
lower front panel marked DESCALE
ACCESS.
1 CUP button, then press and hold the
POWER button together for 3 seconds.
rSEt will appear on the LCD.
show countdown time (20 minutes).
f) Empty water tank, remove water filter.
g) Dissolve 1 sachet of Sage Descaler ™ into
REMOVE
1 litre of warm water. Pour solution into
the water tank.
NOTE
into position.
b) With the machine off, press and hold the
tray may be hot.
b) Place a cloth over the drip tray to prevent
steam escaping.
If water tank has not been removed,
replaced or is empty, “FILL TANK”
will appear on the LCD.
3 – Begin Descale
THEN PRESS
& HOLD
a) Press 1 Cup button and the LCD screen will
show countdown time (20 minutes).
During this time, the machine will fill boilers
with fresh clean water and heat to temperature.
You can proceed to the next step at any time by
pressing the 1 Cup button.
b) Place a cloth over the drip tray to stop
steam escaping.
c) Empty boilers by repeating steps
2c and 2d.
d) Empty drip tray and insert back to place.
e) Empty water tank then rinse and fill with
POWER
c) Press UP or DOWN arrow to the ‘dESC’
then press MENU to confirm.
clean water to the MAX line. Lock water
tank back into position.
c) Use a flat head screw driver to rotate the
right valve counter-clockwise SLOWLY
until fully open. As the valve opens, steam
may be released.
NOTE
If there’s no water released into the drip
tray, press and hold the 1 CUP button for
3 seconds. This will release water from
the boiler.
When the water is completely empty, close
the valve by rotating screws clock-wise until
seated. Do not overtighten screws to avoid
damages to the valves.
5 – Repeat Step 4 Flush Boilers
During this time, the machine will fill boilers
with descale solution and heat to temperature.
There may be some water flow through the
group head during this time.
Allow the countdown timer to reach 0 as this
allows solution sufficient time to dissolve scale
build up. However you can proceed to the next
step at any time by pressing the 1 Cup button.
We recommend flushing boilers again to
ensure any residual descale solution is
released from the boilers.
Press POWER button to escape the Descale
mode. The descale process is now complete
and ready to use.
b) Place a cloth over the drip tray to stop
steam escaping.
c) Empty boilers by repeating steps
2c and 2d.
d) Empty drip tray and insert back to place.
e) Empty water tank then rinse and fill with
clean water to the MAX line. Lock water
tank back into position.
26
27
PAGE HEADER.....
TROUBLESHOOTING
PAGE HEADER.....
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
PROBLEM
The Hot Water LED
flashes when the machine
is turned On.
• Hot Water dial is open.
Turn the Hot Water dial to
the CLOSED position.
The machine is ‘On’ but
ceases to operate.
The Steam LED flashes
when the machine is
turned On.
• Steam Lever is open.
Move the Steam Lever to
the CLOSED position.
Water does not flow from
the group head.
• Machine has not
reached operating
temperature.
Allow time for the machine
to reach operating
temperature. The POWER
light will stop flashing
when machine is ready.
POSSIBLE CAUSES
WHAT TO DO
Turn machine Off. Wait
for 60 minutes and turn
machine back On.
If problem persists, call
Sage Customer Service UK.
Steam pouring out of
group head.
Turn machine Off. Wait
for 60 minutes and turn
machine back On.
If problem persists, call
Sage Customer Service UK.
Espresso just drips from
the portafilter spouts.
• Coffee is ground
too finely.
Use slightly coarser grind.
• Water tank is empty.
Fill Tank.
• Water tank not fully
inserted & locked.
Push water tank in fully
and close the latch.
• Too much coffee in the
filter basket.
Lower dose of coffee using
the RAZOR™ dosing tool.
FILL TANK displayed
on LCD, but water tank
is full.
• Water tank is not fully
inserted and locked
into position.
Push water tank in fully
and close the latch.
• The filter basket may be
blocked.
No Steam or Hot Water.
• Machine is not turned
on.
Ensure the machine is
plugged in, switched On
at the power outlet and the
POWER button is On.
No Hot Water.
• Water tank is empty.
Fill water tank.
Use the fine pin on the
provided cleaning tool
to clear the outlet hole(s)
on the underside of the
filter basket. If it continues
to be blocked, dissolve a
cleaning tablet in hot water
and soak filter basket and
portafilter in the solution
for approx. 20 minutes.
Rinse thoroughly.
No Steam.
• Steam Wand is blocked.
Use the pin on the cleaning
tool to clear the holes. If
the steam wand continues
to be blocked remove the
tip of the steam wand using
the spanner in the cleaning
tool and soak in hot water.
28
29
PAGE HEADER.....
TROUBLESHOOTING
PAGE HEADER.....
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
PROBLEM
The Hot Water LED
flashes when the machine
is turned On.
• Hot Water dial is open.
Turn the Hot Water dial to
the CLOSED position.
The machine is ‘On’ but
ceases to operate.
The Steam LED flashes
when the machine is
turned On.
• Steam Lever is open.
Move the Steam Lever to
the CLOSED position.
Water does not flow from
the group head.
• Machine has not
reached operating
temperature.
Allow time for the machine
to reach operating
temperature. The POWER
light will stop flashing
when machine is ready.
POSSIBLE CAUSES
WHAT TO DO
Turn machine Off. Wait
for 60 minutes and turn
machine back On.
If problem persists, call
Sage Customer Service UK.
Steam pouring out of
group head.
Turn machine Off. Wait
for 60 minutes and turn
machine back On.
If problem persists, call
Sage Customer Service UK.
Espresso just drips from
the portafilter spouts.
• Coffee is ground
too finely.
Use slightly coarser grind.
• Water tank is empty.
Fill Tank.
• Water tank not fully
inserted & locked.
Push water tank in fully
and close the latch.
• Too much coffee in the
filter basket.
Lower dose of coffee using
the RAZOR™ dosing tool.
FILL TANK displayed
on LCD, but water tank
is full.
• Water tank is not fully
inserted and locked
into position.
Push water tank in fully
and close the latch.
• The filter basket may be
blocked.
No Steam or Hot Water.
• Machine is not turned
on.
Ensure the machine is
plugged in, switched On
at the power outlet and the
POWER button is On.
No Hot Water.
• Water tank is empty.
Fill water tank.
Use the fine pin on the
provided cleaning tool
to clear the outlet hole(s)
on the underside of the
filter basket. If it continues
to be blocked, dissolve a
cleaning tablet in hot water
and soak filter basket and
portafilter in the solution
for approx. 20 minutes.
Rinse thoroughly.
No Steam.
• Steam Wand is blocked.
Use the pin on the cleaning
tool to clear the holes. If
the steam wand continues
to be blocked remove the
tip of the steam wand using
the spanner in the cleaning
tool and soak in hot water.
28
29
PAGE HEADER.....
TROUBLESHOOTING
PAGE HEADER.....
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Espresso runs out too
quickly.
• The coffee is ground
too coarse.
Use slightly finer grind.
No crema.
• Coffee beans are stale.
Buy freshly roasted coffee
with a roasted-on date.
and/or
• Not enough coffee in
the filter basket.
Increase dose of coffee and
use the RAZOR™ dosing
tool to trim off excess
coffee after tamping.
• Using Single Wall
Filter Baskets with
pre-ground coffee.
Ensure you use Dual Wall
Filter Baskets with
pre-ground coffee.
• Coffee not tamped
firmly enough.
Tamp between 15-20kgs
of pressure.
• Portafilter not inserted in
the group head correctly.
Ensure portafilter is rotated
to the right until the handle
is past the centre and is
securely locked in place.
Rotating past the center
will not damage the
silicone seal.
• There are coffee
grounds around the
filter basket rim.
Clean excess coffee from
the rim of the filter basket
to ensure a proper seal in
group head.
• Filter basket rim is
wet or underside of
portafilter lugs are wet.
Wet surfaces reduce the
friction required to hold
the portafilter in place
whilst under pressure
during an extraction.
Always ensure filter basket
and portafilter are dried
thoroughly before filling
with coffee, tamping and
inserting into the group
head.
• Too much coffee in the
filter basket.
Trim coffee dose using the
RAZOR™ dosing tool after
tamping.
Unable to set auto
start time.
• Clock not set.
Set clock.
E1, E2 or E3 error
message on LCD screen.
• An error that cannot
be reset by the user
has occurred.
Contact Sage Customer
Service Centre UK.
Pressure gauge not
reaching 9 bar.
If the above suggestions
do not help, check the
machine. Place an EMPTY
Dual Wall filter basket
into the portafilter (either
1 CUP or 2 CUP). Press
the MANUAL button. If
the pressure gauge reads
over 5 bar the machine is
OK. Ensure correct dose
by using the RAZOR™
dosing tool. If the dose
is correct, make the
grind finer.
If the pressure gauge reads
below 5 bar, contact Sage
Customer Service Centre
Coffee not hot enough.
30
• Cups not preheated.
Rinse cups under hot water
outlet and place on cup
warming tray.
• Milk not hot enough
(if making a cappuccino
or latte etc).
Heat milk until side of
the jug becomes hot
to touch.
Espresso runs out
around the edge of the
portafilter.
and/or
Portafilter comes out of
the group head during an
extraction.
31
PAGE HEADER.....
TROUBLESHOOTING
PAGE HEADER.....
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Espresso runs out too
quickly.
• The coffee is ground
too coarse.
Use slightly finer grind.
No crema.
• Coffee beans are stale.
Buy freshly roasted coffee
with a roasted-on date.
and/or
• Not enough coffee in
the filter basket.
Increase dose of coffee and
use the RAZOR™ dosing
tool to trim off excess
coffee after tamping.
• Using Single Wall
Filter Baskets with
pre-ground coffee.
Ensure you use Dual Wall
Filter Baskets with
pre-ground coffee.
• Coffee not tamped
firmly enough.
Tamp between 15-20kgs
of pressure.
• Portafilter not inserted in
the group head correctly.
Ensure portafilter is rotated
to the right until the handle
is past the centre and is
securely locked in place.
Rotating past the center
will not damage the
silicone seal.
• There are coffee
grounds around the
filter basket rim.
Clean excess coffee from
the rim of the filter basket
to ensure a proper seal in
group head.
• Filter basket rim is
wet or underside of
portafilter lugs are wet.
Wet surfaces reduce the
friction required to hold
the portafilter in place
whilst under pressure
during an extraction.
Always ensure filter basket
and portafilter are dried
thoroughly before filling
with coffee, tamping and
inserting into the group
head.
• Too much coffee in the
filter basket.
Trim coffee dose using the
RAZOR™ dosing tool after
tamping.
Unable to set auto
start time.
• Clock not set.
Set clock.
E1, E2 or E3 error
message on LCD screen.
• An error that cannot
be reset by the user
has occurred.
Contact Sage Customer
Service Centre UK.
Pressure gauge not
reaching 9 bar.
If the above suggestions
do not help, check the
machine. Place an EMPTY
Dual Wall filter basket
into the portafilter (either
1 CUP or 2 CUP). Press
the MANUAL button. If
the pressure gauge reads
over 5 bar the machine is
OK. Ensure correct dose
by using the RAZOR™
dosing tool. If the dose
is correct, make the
grind finer.
If the pressure gauge reads
below 5 bar, contact Sage
Customer Service Centre
Coffee not hot enough.
30
• Cups not preheated.
Rinse cups under hot water
outlet and place on cup
warming tray.
• Milk not hot enough
(if making a cappuccino
or latte etc).
Heat milk until side of
the jug becomes hot
to touch.
Espresso runs out
around the edge of the
portafilter.
and/or
Portafilter comes out of
the group head during an
extraction.
31
PAGE HEADER.....
TROUBLESHOOTING
PAGE HEADER.....
COFFEES
TO TRY
PROBLEM
POSSIBLE CAUSES
Coffee puck is sticking to
the shower screen.
• This is normal and
happens occasionally.
The dry puck feature
creates a slight
vacuum on top of the
coffee puck which
will occasionally hold
the puck against the
shower screen instead
of leaving it in the filter
basket.
Pumps continue to
operate / Steam is very
wet / Hot water outlet
leaks.
• Using de-mineralised
or distilled water which
is affecting how the
machine is designed to
function.
WHAT TO DO
CAPPUCCINO
A single shot of espresso with textured milk and garnished
with drinking chocolate.
ESPRESSO
Intense and aromatic, it is also known as an espresso or short
black and is served in a small cup or glass.
We recommend using cold,
filtered water. We do not
recommend using water
with no/low mineral
content such as
de-mineralised or distilled
water. If the problem
persists, contact Sage
Customer Service Centre.
LATTÉ
A latté consists of a single espresso with textured milk and
approx. 10mm of foam.
MACCHIATO
Traditionally served short, the macchiato is also poured as a
long black with a dash of milk or a dollop of textured milk.
LONG BLACK
Add hot water first, then a shot of espresso (single or double)
so that crema is maintained.
RISTRETTO
A ristretto is an extremely short espresso of approximately
15ml, distinguished by its intense flavour and aftertaste.
32
33
PAGE HEADER.....
TROUBLESHOOTING
PAGE HEADER.....
COFFEES
TO TRY
PROBLEM
POSSIBLE CAUSES
Coffee puck is sticking to
the shower screen.
• This is normal and
happens occasionally.
The dry puck feature
creates a slight
vacuum on top of the
coffee puck which
will occasionally hold
the puck against the
shower screen instead
of leaving it in the filter
basket.
Pumps continue to
operate / Steam is very
wet / Hot water outlet
leaks.
• Using de-mineralised
or distilled water which
is affecting how the
machine is designed to
function.
WHAT TO DO
CAPPUCCINO
A single shot of espresso with textured milk and garnished
with drinking chocolate.
ESPRESSO
Intense and aromatic, it is also known as an espresso or short
black and is served in a small cup or glass.
We recommend using cold,
filtered water. We do not
recommend using water
with no/low mineral
content such as
de-mineralised or distilled
water. If the problem
persists, contact Sage
Customer Service Centre.
LATTÉ
A latté consists of a single espresso with textured milk and
approx. 10mm of foam.
MACCHIATO
Traditionally served short, the macchiato is also poured as a
long black with a dash of milk or a dollop of textured milk.
LONG BLACK
Add hot water first, then a shot of espresso (single or double)
so that crema is maintained.
RISTRETTO
A ristretto is an extremely short espresso of approximately
15ml, distinguished by its intense flavour and aftertaste.
32
33
Sage by Heston Blumenthal‰
Customer Service Centre
®
the Dual Boiler™
Instruction Booklet
Freephone (UK Landline): 0808 178 1650
Mobile Calls (National Rate): 0333 0142 970
www.sageappliances.co.uk
customerservice@sageappliances.co.uk
Register your product and
get more from your purchase
Product registration takes only a few
minutes and ensures a record of your
purchase. Registration also makes it
easier to get support and advice on any
questions or issues that you might have
in the future. If you wish, we can also
send you free recipes and additional
hints and tips on making the best of
your appliance.
What’s on your mind?
Our constant aim is to improve the
quality and features of our appliances.
We welcome your comments and ideas
in assisting our ongoing development.
Go to www.sageappliances.co.uk
and click on ‘Support’.
Go to www.sageappliances.co.uk
and click on ‘Product Registration’.
BES920UK
Registered in England & Wales No. 8223512. Due to continued product improvement, the products illustrated or
photographed in this document may vary slightly from the actual product.
Copyright BRG Appliances 2015.
BES920UK Issue - K15
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