USER INSTRUCTIONS
WALL HUNG RSF GAS-FIRED CONDENSING COMBINATION BOILER
Greenstar 36LXi
FOR SEALED CENTRAL HEATING SYSTEMS AND MAINS FED DOMESTIC HOT WATER
6720643358-00.1Wo
The appliance is for use with
Natural Gas or L.P.G.
(Cat II 2H3P type C13, C33 & C53)
Model GC Number
Natural Gas 36kW 47-406-30
6 720 643 358 (2012/09)
UK/IE
PREFACE
PREFACE
PLEASE READ THESE INSTRUCTIONS CAREFULLY
These instructions are applicable to the Worcester, Bosch Group boiler model stated on the front cover only.
These instructions apply in the UK/IE only and must be followed except for any statutory obligation.
After installation please leave this User instruction Manual, Installation, Commissioning and Servicing Instructions and completed
Benchmark Checklist with the user.
DEDICATED TO HEATING COMFORT
Thank you for purchasing a Greenstar gas-fired condensing combination boiler manufactured by Worcester, Bosch Group. The
company prides itself on manufacturing boilers to the strictest quality control standards throughout every stage of production.
Worcester, Bosch group has led the field in innovative boiler design and performance for 50 years. This heritage means all our
products are of exceptional quality and proven reliability.
The Greenstar range in particular is extremely energy efficient, offering you economical running costs and value for money. With a
SEDBUK 2009 efficiency rating of 89.8%, the Greenstar LXi series are amongst the top energy rated boilers available.
There is also the reassurance of our no-nonsense 2 years parts and labour guarantee - backed up by Worcester Total Cover, an
optional complete maintenance scheme to keep your boiler operating at peak condition and efficiency.
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6 720 643 358 (2012/09)
CONTENTS
CONTENTS
1
1.1
1.2
Symbols and safety precautions - - - - - - - - - - - - - - - - - - - - - - - - 3
Explanation of symbols - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3
safety precautions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3
2
General Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4
3
3.1
3.1.1
3.1.2
3.1.3
3.1.4
3.1.5
3.1.6
3.1.7
3.1.8
3.1.9
3.1.10
3.1.11
Controls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5
Operating the boiler - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7
Boiler display - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7
Setting the boiler flow temperature for the central heating system - - - - - 7
Boiler frost protection - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7
Turning the central heating off during the summer - - - - - - - - - - - - - - - - - 8
Setting the flow temperature for domestic hot water system - - - - - - - - - 8
Domestic hot water pre-heat (without fascia timer fitted) - - - - - - - - - - - - 8
Domestic hot water pre-heat (with fascia timer fitted) - - - - - - - - - - - - - - 9
Domestic hot water eco mode - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9
Boiler alert State - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 10
Boiler reset - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 10
Turn off the operation/fault diagnostic light (blue) - - - - - - - - - - - - - - - - 10
4
4.1
4.2
4.3
System Pressure - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Sealed heating systems - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Using the optional worcester integral filling kit - - - - - - - - - - - - - - - - - - External filling loop - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
5
Service Clearances - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14
6
Maintaining your Boiler - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14
7
7.1
Fault Finding - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15
Extreme cold weather - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 16
8
Fault or Breakdown - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17
9
Tips on energy saving - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17
10
Environment / disposal - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18
11
Your guarantee - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 19
12
Glossary - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 20
6 720 643 358 (2012/09)
11
11
12
13
3
SYMBOLS AND SAFETY PRECAUTIONS
1
SYMBOLS AND SAFETY PRECAUTIONS
1.1 EXPLANATION OF SYMBOLS
WARNING SYMBOLS
Safety instructions in this document are framed and identified by a
warning triangle which is printed on a grey background.
Signal words indicate the seriousness of the hazard in terms of the consequences of not following the safety instructions.
• NOTICE indicates possible damage to property or equipment, but where there is no risk of personal injury.
• CAUTION indicates possible personal injury.
• WARNING indicates possible severe personal injury.
IMPORTANT INFORMATION
Notes contain important information in cases where there is no risk of
personal injury or material losses and are identified by the symbol shown on the left. They are bordered by
horizontal lines above and below the text.
ADDITIONAL SYMBOLS
Symbol
Meaning
1.
a numbered step in an action sequence
B
a step in an action sequence
1
a reference number to identify or refer to a part or item
a list entry
•
–
a list entry (second level)
Table 1 Symbols
1.2 SAFETY PRECAUTIONS
IF YOU SMELL GAS!
•
•
•
•
•
•
•
Call the National Gas Emergency Service on: 0800 111 999
Extinguish any naked flames
Do not smoke or strike matches
Do not turn electrical switches on or off
Open doors and windows
Keep people away from the affected area
Turn off the gas control valve at the meter
BOILER OPERATION:
This boiler must only be operated by a responsible adult who has been instructed in, understands and is aware of the boiler's
operating conditions and effects.
COMBUSTIBLE AND CORROSIVE MATERIALS:
Chemically aggressive substances can corrode the boiler and invalidate any guarantee.
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6 720 643 358 (2012/09)
GENERAL INFORMATION
• Do not store or use any combustible materials (paper, thinners, paints, propellants, cleaning agents etc.) inside or within the
vicinity of the appliance.
FITTINGS AND MODIFICATIONS:
Only a competent engineer can remove the boiler case and carry out any work, in accordance with the Gas Safety (Installation and
Use) Regulations.
• Do not remove the boiler case.
Any misuse or unauthorised modifications to the boiler, flue or associated accessories and heating system will invalidate the
guarantee.
• Do not modify the boiler or flue system in any way.
Worcester, Bosch Group accepts no liability arising from any such actions. This does not affect your statutory rights.
2
GENERAL INFORMATION
SERVICING
Ensure that the service engineer completes the Service Record in the Benchmark Checklist after each service. The
Benchmark Checklist and service interval record can be found at the rear of the Installation, Commissioning and
Servicing Instructions.
• The boiler must be serviced regularly by a competent, qualified person, such as a Worcester service engineer or other Gas Safe
registered engineer.
• Always use original spares, to help maintain the efficiency, safety and reliability of the boiler and have the Service Record
completed in the Benchmark Checklist.
The completed Benchmark Checklist will be required in the event of any guarantee work and may be required by the local Building
Control Inspector.
BENCHMARK STANDARD
The Benchmark initiative is a code of practice to encourage the correct installation, commissioning
and servicing of domestic central heating boilers and system equipment.
A “checklist” is dispatched with every boiler. This is a vital document that needs to be completed
by the installer at the time of installation. It confirms that the boiler has been installed and
commissioned according to the manufacturer's instructions.
The log book provides space for the recording of regular servicing of the boiler/heating system and this can become a valuable
document when, for example, you wish to sell the property. The log book will show a potential purchaser that the heating system
has received regular professional maintenance and servicing during its lifetime.
The Benchmark initiative aims to:
• Raise standards among professional installers
• Build and maintain high safety standards in the industry
• Improve customer satisfaction levels
• Make a contribution to the nation's commitment to climate change
6 720 643 358 (2012/09)
5
CONTROLS
3
CONTROLS
B To gain access to the boiler controls pull the flap down using the curved flap handle.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
2
67
Fig. 1
06
43
3
58
02
.1
o
W
Basic boiler controls
Boiler
Controls
1 Service menu/back button
9
2 Service engineer symbol = boiler is set to maximum
or minimum output for service
3 Eco button
10 The blue light is ON when the boiler is in an
operational mode.
It will also flash to indicate a fault.
4 Reset button
11 Position for optional programmer
Scroll down button
5 Boiler display
12 Hot water temperature control
6 Central heating temperature control
13 Diagnostic port*
7 Scroll up button
8 OK - Select/confirmation button
14 Central heating system pressure gauge
Table 2
* for Worcester service engineer use only
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6 720 643 358 (2012/09)
CONTROLS
DISPLAY SYMBOLS
SCREEN DISPLAY
BRIEF DESCRIPTION
EXPLANATION
All possible screen symbols
This screen is displayed briefly during boiler start
up and shows all the symbols that could be
displayed on the screen.
Numerical display
Displays a temperature setting or boiler status
code.
Text display
Display PreHeat or Eco, or the Alert code
Hot water
Displays this symbol during a DHW demand.
Central Heating
Displays this symbol during central heating
demand.
Service engineer mode
Displays during service when the boiler is set to
maximum or minimum output.
Alert
Displays along with the boiler status code and
diagnostic code during a fault condition.
Service mode
Displays when a qualified service engineer is in
the service menus.
Burner on
The boiler is in operation and the flame is alight.
Centigrade indication
Displays next to the temperature reading.
Confirmation
This symbol confirms a manual change.
°C
°F
°C
Table 3
6 720 643 358 (2012/09)
7
CONTROLS
3.1 OPERATING THE BOILER
3.1.1 BOILER DISPLAY
This is typical of the display when the boiler is not supplying central heating or hot water demand.
The display will not be backlit and the internal temperature of the boiler is displayed.
When heat is demanded and the boiler fires up, the flame symbol will be displayed.
eco
°C
reset
2
1
ok
°F
3
0
PreHeat
bar
4
e
min
max
min
6720643358-13.1Wo
°C
max
°F
PreHeat
3.1.2 SETTING THE BOILER FLOW TEMPERATURE FOR THE CENTRAL HEATING SYSTEM
1. Turn the central heating temperature control knob to the desired flow temperature between
30 and 82°C, this will be indicated on the digital display. This not the room temperature but the flow temperature through the
radiators.
The “e” point provides guidance for the maximum temperature setting for optimum energy efficiency.
2. The radiator symbol will be displayed to confirm that the a central heating setting is being changed.
3. The value is displayed during this process, press ok to exit or after five seconds of inactivity the boiler display will return to the
default screen.
3.
eco
°C
reset
2
1
ok
°F
0
Eco
min
°F
2.
4
e
°C
Eco
3
bar
max
min
max
1.
6720643358-03.1Wo
B Comfort levels within rooms should be controlled by your thermostatic radiator valves and/or room thermostat.
3.1.3 BOILER FROST PROTECTION
If you are leaving your property unoccupied during cold weather, please leave your programmer on constant and your room
thermostat set to 15°C.
B If the temperature within the boiler falls below 8°C the pump will run to circulate water and prevent the system freezing.
– If the temperature does not rise to 9°C within 30 minutes of the pump operating, the boiler will fire up to provide heat to bring
the temperature up.
B If the temperature within the boiler falls below 5°C the boiler will fire, bringing the boiler temperature up to 12°C to avoid the
possibility of the system freezing.
B This process will be repeated until such time that the boiler temperature does not drop below 5°C.
8
6 720 643 358 (2012/09)
CONTROLS
3.1.4 TURNING THE CENTRAL HEATING OFF DURING THE SUMMER
B Turn your programmer/timer to the off position.
B Please refer to the programmer/timer manufacturer's instructions.
3.1.5 SETTING THE FLOW TEMPERATURE FOR DOMESTIC HOT WATER SYSTEM
1. Turn the hot water temperature control knob to the desired level between 40 and 60°C, this will be shown on the digital display.
eco
°C
reset
2
1
ok
°F
0
Eco
3
bar
4
e
°C
min
°F
max
min
max
1.
6720643358-05.1Wo
The value is displayed during this process, press
home screen.
ok
to exit or after five seconds of inactivity the boiler display will return to the
3.1.6 DOMESTIC HOT WATER PRE-HEAT (without fascia timer fitted)
The hot water heat exchanger is kept pre-heated to reduce the time taken to deliver hot water at the tap. Pre-heat is enabled by
default, during the initial boiler start up and PreHeat is displayed.
eco
°C
reset
2
1
ok
°F
0
Preheat
4
e
°C
°F
3
bar
min
max
min
max
PreHeat
6720643358-06.1Wo
In the PreHeat mode, if there has been no demand for hot water for 24 hours the boiler will save energy by suspending PreHeat until
there is a demand for hot water. At this time PreHeat will no longer be suspended, PreHeat will be active.
6 720 643 358 (2012/09)
9
CONTROLS
3.1.7 DOMESTIC HOT WATER PRE-HEAT (with fascia timer fitted)
When a Worcester twin channel programmer is fitted, the PreHeat/Eco option can be selected by the programmer.
Eco mode timed by a programmer will be displayed as shown below (1). Refer to the programmer manual for details on how to set
the time periods.
eco
°C
reset
2
ok
°F
Eco
off
timed
once
on
heating
e
°C
select
3
bar
4
select
advance
set
min
0
hot water
advance
°F
1
off
timed
once
on
?
OK
max
min
max
Eco
1
6720643358-08.1Wo
3.1.8 DOMESTIC HOT WATER ECO MODE
Eco mode is an energy saving feature which disables the Pre-heat function:
By selecting Eco mode you will be using less energy, but will have to wait a little longer for hot water.
1. Press and hold the Eco button
will be displayed.
eco
for at least four seconds to enter the energy saving Eco mode, when Eco mode is active, “Eco”
eco
°C
reset
2
1
ok
°F
Eco
0
3
bar
4
1.
e
°C
min
°F
max
min
max
Eco
6720643358-07.1Wo
To exit Eco mode and return to PreHeat
B Press and hold the Eco button
10
eco
for at least four seconds, PreHeat will be displayed.
6 720 643 358 (2012/09)
CONTROLS
3.1.9 BOILER ALERT STATE
In the event of an alert, a fault code and an alert symbol
will be displayed on the boiler display, and the blue operation/fault
light will flash. Refer to the Fault finding section on page 16 or press reset to clear the problem.
eco
°C
reset
2
1
ok
°F
3
0
227
bar
4
e
min
max
min
6720643358-14.1Wo
°C
max
°F
227
3.1.10BOILER RESET
1. To reset the boiler, press reset .
2. “Reset” and
are briefly displayed.
B If the reset was successful the boiler will return to normal operation.
B If the reset was not successful then the alert code will be displayed again, and the blue operation/fault light will continue to flash.
eco
°C
reset
2
1
ok
°F
0
Reset
4
1.
e
°C
min
°F
Reset
3
bar
max
min
max
2.
6720643358-09.2Wo
If the fault remains and cannot be cleared by pressing the reset button, contact Waorceseter, Bosch Group for
assistance on 0844 892 3000
3.1.11TURN OFF THE OPERATION/FAULT DIAGNOSTIC LIGHT (BLUE)
Your new Greenstar LXi boiler is designed to use as little electricity as possible during operation and in stand-by mode. To further
enhance your energy saving during stand-by, you may choose to deactivate the operation/fault diagnostic light. The light will still
flash to alert you to a possible fault, but will not activate during a demand for heat. Please ask your installer to activate this feature.
6 720 643 358 (2012/09)
11
SYSTEM PRESSURE
4
SYSTEM PRESSURE
4.1 SEALED HEATING SYSTEMS
This boiler is fitted to a sealed heating system which is pre-pressurised.
Your installer will advise you of the minimum and maximum pressure indicated on the pressure gauge.
B Check regularly that the pressure is maintained.
1.5 bar
Max
2
1
3
Min
0
Fig. 2
bar
4
6720643356-11.1Wo
1 bar
A
Optimum system pressure when your boiler is cold (area A)
B Contact your installer or maintenance engineer if a permanent significant decrease or increase in pressure is indicated on the
pressure gauge.
The filling method will be one of two types:
• Optional Worcester integral filling kit, which is supplied with a white T shaped filling key (7 716 192 281).
• An external filling loop, fitted valves and flexible hose.
NOTICE: To comply with the Water Authority regulations you must remove the “filling key” or disconnect the
external filling loop after re-pressurisation.
12
6 720 643 358 (2012/09)
SYSTEM PRESSURE
4.2 USING THE OPTIONAL WORCESTER INTEGRAL FILLING KIT
Locate filling key and follow instructions for re-pressurising.
1. Push the filling key firmly into the body of the filling link, ensuring the arrow on the key shaft lines up with the open padlock
symbol.
2. Turn the filling key to the right, to the stop, so the arrow now lines up with the closed padlock symbol. This bridges the gap
between the two sections of the filling loop.
3. Turn the white knob, to the left of the key, anticlockwise when viewed from below. This will allow water to fill the system.
1.
2.
3.
4.
6720643356-10.2Wo
5.
Fig. 3
Inserting the filling key
4. When the pressure, shown on the boiler fascia pressure gauge, reaches between the 1 and 1.5 bar marks, turn the white knob
clockwise to close the valve. Do not overtighten.
5. Turn the filling key to the left, to the stop, so that the arrow lines up with open padlock symbol and pull the key the key straight
down to remove. Please remember to store the key in the bottom panel.
If the pressure gauge reads more than 1.5 bar as a result of over filling, please bleed one radiator until the pressure
gauge returns to between 1 and 1.5 bar.
6 720 643 358 (2012/09)
13
SYSTEM PRESSURE
4.3 EXTERNAL FILLING LOOP
Locate the external filling loop and follow the instructions for re-pressurising.
NOTICE: If the filling loop does not look like the one shown in the figure below or you cannot find your filling loop,
contact your installer.
B Ensure that the isolating valves are shut before removing the blanking caps. The valves are shut when the handle or screwdriver
slot is at 90° to the valve.
1. Unscrew the blanking cap(s) from the isolating valves.
2. Attach the filling loop and screw on, hand-tight, to both isolating valve.
3. The handle/screwdriver slot has only to be turned through 90° (¼ turn) to open the valve.
4. The handle/screwdriver slot will then be in-line with the valve, i.e. vertical.
FILLING PROCEDURE:
B Open one of the valves, do not turn passed 90° i.e. a ¼ turn.
B Monitor the water pressure gauge and slowly open the second valve until water can be heard flowing and the pressure gauge
starts to rise.
B When the water pressure reaches 1 to 1.5 bar, close the valve, this will stop the system filling.
B Once the system has been re-pressurised, to the correct pressure, close the other valve.
Ensure both valves are closed before removing the hose.
B Remove the hose and replace the blanking cap(s).
Cold
Mains in
Central
heating
return
Cold
Mains in
Central
heating
return
Cold
Mains in
4.
2.
4.
3.
3.
6720643358-12.1Wo
1.
Central
heating
return
Fig. 4
External filling loop
If the pressure gauge reads more than 1.5 bar as a result of over filling, please bleed one radiator until the pressure
gauge returns to between 1 and 1.5 bar.
14
6 720 643 358 (2012/09)
SERVICE CLEARANCES
5
SERVICE CLEARANCES
Your installer will have provided adequate space around the boiler for safety and servicing access.
CAUTION: Restricted space.
The boiler may overheat.
B Do not restrict this space with the addition of cupboards, shelves etc. next to the boiler.
880mm
170/210mm***
600mm**
5mm
5mm
200mm
400mm
Fig. 5
*
300mm
6720646608-122.1Wo
1060/1100mm***
20mm*
Service clearances
Minimum clearances to removable door
**
Minimum clearance required for servicing
***
Height for either 60/100 flue or 80/125 flue
6
MAINTAINING YOUR BOILER
Your new Greenstar gas-fired combi boiler represents a long term investment in a reliable, high quality product.
In order to realise its maximum working life, and to ensure it continues to operate at peak efficiency and performance, it is essential
that your boiler receives regular servicing and maintenance checks from a competent person beyond the initial two year guarantee
period.
If your Greenstar gas-fired boiler should fail to operate correctly or requires servicing please contact the Worcester, Bosch Group
Appointments Team (see rear cover for details).
Details of the boiler including the Gas Council number can be found on the front cover of these User Instructions and on the boiler
identification label on the boiler fascia.
The Gas Council number is also listed on the front cover of your Installation, Commissioning and Servicing Instructions.
6 720 643 358 (2012/09)
15
FAULT FINDING
7
FAULT FINDING
In the event that the boiler stops functioning or does not perform as expected, you can carry out a few simple checks. These checks
are some of the most common causes and are listed in the table below. Should the problem persist or other alert codes are
displayed, then it will be necessary to contact the Worcester, Bosch Group.
Problem
Cause
Remedy
EA fault code flashing on
display
No gas supply/low gas supply pressure
B Contact your gas supplier.
Condensate outlet blocked
B If it is safe to do so, check your condensate pipe
outlet for blockages, such as ice or foreign
objects.
Flue blocked
B If it is safe to do so, check your flue outlet for
damage or blockages.
Thermostatic radiator valve(s) set too
low
B Increase thermostatic radiator valve setting(s)
Temperature control for central heating
flow on boiler set too low
B Increase central heating flow temperature control
setting
Air trapped in heating system
B Bleed radiators and re-pressurise the heating
system
Low system water pressure
B Re-pressurise the system, refer to pages 13 or 14
Low temperature setting on the boiler
controls
B Increase settings on boiler controls
Desired room temperature is
not reached
Desired room temperature too Radiators are too hot
high
B Turn down thermostatic radiator valves/room
thermostat
B Reduce central heating temperature by turning
down the Central Heating control on boiler
Heating stays on for too long
Clock is incorrectly set
B Check clock setting and adjust
No blue Operation/Fault
Indicator
Momentary power failure
B Disconnect boiler supply, wait a few seconds then
reconnect.
Energy saving feature is activated
B Ask your installer to reset the blue light
Hot water temperature too low Temperature set too low on boiler
controls
B Check setting and adjust
Water flow at tap too high
B Reduce flow rate at tap
Air trapped in heating system
B Bleed radiators and re-pressurise the heating
system
Low system water pressure
B Re-pressurise the system, refer to pages 13 or 14
Hot water temperature too high Temperature set too high on boiler
controls
Water flow at tap too low
B Check setting and adjust
B Increase flow rate at tap
Table 4 Fault finding
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6 720 643 358 (2012/09)
FAULT FINDING
ALERT CODES
If the blue operation/fault indicator light on the front of your boiler is flashing and a warning triangle
is displayed with an alert
code on the screen, e.g. EA, reset your boiler, refer to page 11.
Press reset , if the reset has been successful the word Reset will be displayed with the tick mark to confirm that the reset was
successful.
After a few seconds of a successful reset the boiler display will return to a normal display, the display sequence is shown in figure 6
below.
Reset
Fig. 6
°C
°C
°F
°F
Eco
6720643358-10.2Wo
Reset setting a fault condition
Due to the internal safety systems of your Greenstar LXi boiler, some codes cannot be cleared by a simple reset. Please contact
Worcester, Bosch Group for further assistance.
When calling Worcester, Bosch Group about a fault it will be useful to quote the alert code and three digit number under the alert
code, e.g. EA and 227. If there is a fault that cannot be reset by you, the user, then a service engineer visit will be necessary.
7.1 EXTREME COLD WEATHER
In some instances where the condensate pipe work is run externally or in an unheated area, such as a garage, the condensate pipe
work can be at risk of freezing, even if well insulated.
A frozen/blocked condensate pipe will cause the boiler to shut down.
WARNING: Falling hazard!
Failure to follow this guidance may result in personal injury.
B Only attempt to thaw a condense pipe that is at ground level, and that is easily accessible.
B Never attempt to thaw a condense pipe that is at height.
CAUTION: Pipe damage
B DO NOT use boiling water to thaw the condensate pipe!
If the condensate pipe has frozen:
B Locate the blockage.
It is likely that the pipe is frozen at the most exposed point outside the building or where there is an obstruction to flow.
This could be the open end of the pipe, at a bend or elbow, or where there is a sag in the pipe in which condensate can collect.
The location of the blockage should be identified as closely as possible before taking further action.
B Thaw the frozen pipe.
The pipe can be thawed by applying a hot water bottle, a microwaveable heating pack (the sort used for muscular aches and
pains) or a cloth soaked in hot water to the exterior of the pipe, close to the point of blockage.
Hot water, but not boiling, can also be poured onto the pipe from a watering can or similar container.
B Once the pipe has been thawed the boiler must be reset, press the reset button for five seconds and wait two to three minutes
for the boiler to restart.
B If the boiler does not restart, contact Worcester, Bosch Group Appointments Team on:
0844 892 3000.
B Contact your installer in order to find a permanent solution to the problem.
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FAULT OR BREAKDOWN
8
FAULT OR BREAKDOWN
This boiler is supported in the UK and Eire by Worcester, Bosch Group.
Specialist Service Engineers are available to attend a breakdown occurring on this boiler.
Invoices for attendance and repair work carried out on this boiler by any third party will not be accepted.
• No charge will be made for parts and/or labour providing:
A boiler fault is found and the boiler is within the guarantee period. Reasonable evidence of this must be supplied on request. i.e.
the Benchmark Checklist.
• A call-out charge will be made where:
– The boiler is outside the guarantee period.
– Evidence cannot be provided that the first year service inspection has been carried out (i.e. an entry in the Benchmark
Checklist).
– Our Field Service Engineer finds no fault with the boiler.
– The cause of breakdown is misuse or with other parts of your plumbing/heating system, or with equipment not supplied by
Worcester, Bosch Group.
TECHNICAL SUPPORT
No boiler fault is found on over 30% of all service calls.
In the case of a suspected fault, refer to the fault finding section of this guide.
In the event of a boiler fault or breakdown please contact Worcester, Bosch Group appointments team on 0844 892 3000.
Your advisor will arrange for an engineer to call with the minimum of delay; under normal circumstances this will be from 1 - 3
working days (excluding weekends and bank holidays) for priority breakdown situations (no hot water and/or heating).
9
TIPS ON ENERGY SAVING
HEATING ECONOMICALLY
The boiler provides a high level of comfort whilst keeping gas consumption and the environment effects as low as possible.
The gas supply to the burner is controlled according to the level of demand for heat. The boiler operates with a low flame if the
demand for heat reduces. The technical term for this process is modulating control.
Modulating control reduces temperature fluctuations and provides an even distribution of heat throughout the home. This means
that the boiler may stay on for relatively long periods of time but will use less gas than a boiler that continually switches on and off.
CENTRAL HEATING SYSTEMS WITH ROOM THERMOSTAT/THERMOSTATIC RADIATOR VALVES
With modern heating systems designed around a 20 °C heat loss across the system, the optimum setting for a condensing boiler will
be approximately between one and two on the central heating temperature control. The system must be balanced correctly and the
radiators may need upgrading.
The temperature of each room can be set individually (except primary room with the room thermostat) using the thermostatic
radiator valves.
ROOM THERMOSTATS
Reducing the setting of the room thermostat by 1°C can reduce fuel consumption by up to 10%.
NEW CONTROL SYSTEMS
Upgrade your heating control system if necessary with the latest equipment available.
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ENVIRONMENT / DISPOSAL
ROOF INSULATION
Around 30% of the heat loss from a property is through the roof. Replace any old insulation with new insulation, preferably of around
200mm thickness or more.
WINDOW FRAMES
Single glazed windows, particularly those with steel frames, can lose a great deal of heat. Consideration should be given to
replacement with PVCu or wooden framed double glazed units.
RADIATORS
If a radiator is sited underneath a window, its performance will be affected if the curtains are allowed to drape over the radiator.
Shelves fitted above or in front of the radiator should also be avoided.
It is advisable to manually adjust all thermostatic radiator valves every 2 - 3 months to prevent them sticking. Ensure radiator valves
are correctly set and not damaged.
DRAUGHTS
Try to ensure that draughts around doors, windows, letterboxes and keyholes etc. are
reduced by using a suitable draught excluder.
WARNING: Air vents
B Do not block or seal any air vents that are installed to ensure that the central heating boiler operates safely.
CURTAINS
Lined curtains, or heavier full length curtains can provide excellent insulation. However,
always ensure that the curtains do not drape over radiators.
10 ENVIRONMENT / DISPOSAL
Environmental protection is a fundamental corporate strategy of the Bosch Group.
The quality of our products, their economy and environmental safety are all of equal importance to us and all environmental
protection legislation and regulations are strictly observed.
We use the best possible technology and materials for protecting the environment taking account of economic considerations.
PACKAGING
We participate in the recycling programmes of the countries in which our products are sold to ensure optimum recycling.
All of our packaging materials are environmentally compatible and can be recycled.
USED APPLIANCES
B All Greenstar gas boilers are 100% recycleable.
The various assemblies can be easily dismantled and synthetic materials are marked accordingly. Assemblies
can therefore be sorted by composition and passed on for recycling.
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YOUR GUARANTEE
11 YOUR GUARANTEE
This boiler has a guarantee against faulty materials or workmanship for a period of two years from the date of installation subject to
the following terms and conditions:
• During the period of this guarantee any components of the boiler which are proven to be faulty or defective in manufacture will
be exchanged or repaired free of charge by Bosch Thermotechnology Ltd.
• The householder may be asked to prove the date of installation, that the boiler was correctly commissioned and, where
appropriate, the first year's service has been carried out to the satisfaction of Bosch Thermotechnology Ltd., when requested.
These should be documented as a part of the Benchmark Checklist.
• The boiler has been used only for the normal domestic purposes for which it was designed.
This guarantee does not affect your statutory rights.
GUARANTEE REGISTRATION
Your Greenstar boiler carries a two year guarantee against faulty material or manufacture subject to Terms and Conditions.
To read the full Terms & Conditions please visit us on-line at www.worcester-bosch.co.uk/guarantee. The Guarantee Registration
form is available on this same page and can be completed and submitted electronically.
Alternatively please telephone one of our Guarantee Registration advisors on 0844 892 2552.
Your statutory rights are not affected by the manufacturers guarantee.
FOR YOUR OWN RECORD:
Please ensure that the Benchmark Checklist has been completed by your installer or service engineer.
Model
Serial No.1)
Type/size
Date of installation
Name of Installer
Telephone number of Installer
Table 5
1) See boiler identification label on boiler fascia or Benchmark Checklist in the back of the Installation, Commissioning & Servicing
Instructions.
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GLOSSARY
12 GLOSSARY
Central heating systems
All radiators must be heated at an even rate. If the top of a radiator is at a lower temperature than the bottom then it should be bled
by releasing air through the bleed screw at the top of the radiator.
Ask your installer to show you how this is done.
This boiler is fitted to a sealed system. Should water leaks be found or if excessive bleeding is required, then a service engineer must
be contacted to inspect the installation and rectify any fault.
Only additives that are compatible with aluminium may be used in the system. Any incompatible additive used will invalidate the
guarantee.
Pluming and Condensate drain
This is a condensing boiler and the flue terminal will, at times give out a plume of water vapour. This is quite normal.
The boiler produces condensate which is discharged regularly by a syphon within the boiler via a plastic pipe to a drain. This pipe
must not be blocked or altered in any way.
Room thermostat / programmer
A room thermostat / programmer must be fitted to control the central heating. This controls the times and temperatures of the
central heating, preventing the boiler from firing unnecessarily. Refer to the instructions supplied with the thermostat and
programmer for further information.
Thermostatic radiator valves
Thermostatic radiator valves must be fitted in sleeping accommodation. It is recommended that this type of valve is fitted to all but
one of the radiators. The remaining radiator, where the room thermostat is located, must be uncontrolled and left open.
Pump over run function
After the boiler has finished a demand for central heating or hot water, the pump may continue to run for a short while to dissipate
the heat from within the boiler.
Pump anti-seizure
If there has been no heating demand for 24 hours the boiler will run the system pump for a few seconds to reduce the possibility of
pump seizure during long periods of inactivity.
SEDBUK
Seasonal Efficiency of Domestic Boilers in the UK.
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NOTES
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WORCESTER, BOSCH GROUP:
TECHNICAL SUPPORT: 0844 892 3366
APPOINTMENTS:
SPARES:
LITERATURE:
Worcester, Bosch Group
Cotswold Way, Warndon, Worcester WR4 9SW.
Tel. 0844 892 9900
Worcester, Bosch Group is a brand name of
Bosch Thermotechnology Ltd.
worcester-bosch.co.uk
6 720 643 358 (2012/09)
0844 892 3000
01905 752571
0844 892 9800
TRAINING:
01905 752526
SALES:
01905 752640