3-Year Limited Warranty
ecobee warrants that for a period of three (3) year from
the date of purchase by the consumer (“Customer”), the
new ecobee4 (the “Product”) shall be free of defects in
materials and workmanship under normal use and
service. During the warranty period, ecobee shall, at its
option, repair or replace any defective Products, at no
charge. Any replacement and/or repaired device are
warranted for the remainder of the original warranty or
ninety (90) days, whichever is longer. A proof-ofpurchase will be required from the Customer in order
for ecobee to provide a replacement and/or repaired
device. This Warranty is valid only for Product
purchased and installed in the United States.
If the product is defective, call Customer Service at 1877-932-6233. ecobee will make the determination
whether a replacement product can be sent to you or
whether the product should be returned to the
following address: ecobee Limited, c/o CFS, Branch 40
– USCS, 415 East Lies Road, Carol Stream IL 60188,
along with the proof of purchase. In the event of a
failure of a Product, Customer may:
(a) if Customer did not purchase the Product directly
from ecobee, contact the third party contractor from
whom the Product was purchased to obtain an
equivalent replacement product, provided the
contractor determines that the returned Product is
defective and Customer is otherwise eligible to receive a
replacement product;
(b) contact ecobee directly for service assistance at 1877-932-6233 and ecobee will make the determination
whether an advance equivalent replacement Product
can be sent to Customer with return shipping supplies
(in which case a hold shall be put on Customer’s credit
card for the value of the replacement Product until
ecobee has received the defective Product). Product
should be returned to the following address: ecobee
Limited, c/o CFS, Branch 40 – USCS, 415 East Lies Road,
Carol Stream IL 60188. If the returned Product is found
by ecobee to be defective and Customer is otherwise
eligible to receive a replacement product, no amount
shall be charged to Customer’s credit card; or
(c) ship the defective Product directly to ecobee, in
which case Customer shall contact ecobee directly at 1877-932-6233, so ecobee can make the required
shipping arrangements. Upon receipt of the defective
Product, ecobee will ship an equivalent replacement
product to Customer, provided the returned Product is
found by ecobee to be defective and Customer is
otherwise eligible to receive a replacement product.
This warranty does not cover removal or reinstallation
costs and shall not apply if the damages were found to
be caused by something other than defects in materials
or workmanship, including without limitation, if the
Product:
was operated/stored in abnormal use or maintenance
conditions;
is repaired, modified or altered, unless ecobee
expressly
authorizes such repair, modification or alteration in
writing;
was subject to abuse, neglect, electrical fault, improper
handling, accident or acts of nature; or
was installed improperly.
ecobee’s sole responsibility shall be to repair or replace
the Product within the terms stated above. ECOBEE
SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF
ANY KIND, INCLUDING ANY SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING, DIRECTLY OR
INDIRECTLY, FROM ANY BREACH OF ANY WARRANTY,
EXPRESS OR IMPLIED, OR ANY OTHER FAILURE OF
THIS PRODUCT. Some US states and Canadian provinces
do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or
exclusion may not apply to you.
ecobee’s responsibility for malfunctions and defects in
materials and workmanship is limited to repair and
replacement as set forth in this warranty statement. All
express and implied warranties for the product,
including but not limited to any implied warranties and
conditions of merchantability and fitness for a
particular purpose, are limited to the three-year
duration of this limited warranty. No warranties,
whether express or implied, will apply after the limited
warranty period has expired. Some US states do not
allow limitations on how long an implied warranty lasts,
so this limitation may not apply.
ecobee neither assumes responsibility for nor
authorizes any other person purporting to act on its
behalf to modify or to change this warranty, nor to
assume for it any other warranty or liability concerning
this product.
This warranty gives you specific rights, and you may
also have other rights which vary from jurisdiction to
jurisdiction. If you have any questions regarding this
warranty, please write to: ecobee Customer Service, 250
University Ave, Suite 400, Toronto, ON M5H3E5,
Canada.
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