LIMITED WARRANTY
POLICY AND PROCEDURE
Revision 3 3 04.2014
2
TRAILER BODY LIMITED WARRANTY
Ox Trailers of Truck Bodies and Equipment International
(TBEI), warrants all new trailer bodies and/or accessories
purchased directly from Ox Trailers or from authorized
re-sellers of Ox Trailers products for a period of 2 years
from the date of sale to the end user/customer. This
warranty must be activated with Ox Trailers within 30 days
of sale to the end user/customer to be valid. This warranty
is not transferrable once activated by the dealer or the end
user/customer and warrants that our products shall be free
of defects in material and workmanship under normal
operating conditions and when properly maintained and
operated as directed in the owner’s manual for the
duration of the warranty period.
This warranty is limited to trailer bodies and/or accessories
manufactured and/or installed by Ox Trailers; or installed
by Ox Trailers authorized install sites. It does not cover
post-production or distributor modifications made by other
than Ox Trailers. These modifications include, but are not
limited to:
Installation of tarp (by other than Ox Trailers)
Installation of vibrator (by other than Ox Trailers)
Installation of bodies and stand alone components
purchased from but not installed by Ox Trailers shall
not be warranted.
Any design modifications made by the end
user/customer to the original Ox Trailers unit
Repair, replacement, or credit is at Ox Trailers discretion.
Ox Trailers will not reimburse for work performed without
prior authorization. Ox Trailers reserves the right to refuse
estimates deemed excessive.
Environmental damage resulting from time spent on dealer
lots is not covered by this warranty. This damage can
include but is not limited to:
Rust
Storm damage
Exposure to extreme temperatures
Hoist failure as a result of being displayed for
extended periods in the raised position
Paint warranty is limited to adhesion to metal surfaces
only, and does not include either the inside or the
understructure of trailer bodies. Due to the nature of the
product and its intended applications, trailer bodies are
painted white at the customer's own risk, and shall not be
covered by this warranty.
Items such as loose bolts, loose or ungreased fittings,
hydraulic leaks, electrical connections, loose lift axle
mounting hardware, and unusual noises shall be
warranted for a period of 90 days from date of sale to end
user/customer. Issues of this nature reported after 90 days
shall be considered the result of normal wear and subject
to regular maintenance by the customer as detailed in the
operator’s manual and are not covered by Ox Trailers
warranty. Failure to follow the maintenance regimen
outlined in the operator’s manual for the trailer body and/or
accessories will void the warranty. These items include but
are not limited to:
Grease fittings
Tailgate pins
Tailgate hinge bushings
Hydraulic cylinder pins
Rear hinge fittings
Torque of bolts
This warranty is void if the unit has been abused, or has
been subject to other than normal usage as explained in
the operator’s manual. No other obligation is assumed or
authorized by Ox Trailers other than herein set forth.
Ox Trailers assumes no responsibility for fit, form, function
of the tractor body and chassis used in the transportation
of trailer unit. Dealerships and distributors are responsible
for the condition of the tractor body and chassis and trailer
prior to delivery to the customer. Damage occurring to
tractor body and chassis and trailer before arriving at or
after leaving Ox Trailers premises shall not be warranted.
Cosmetic damage resulting from transport will be covered
only if trailer unit is hauled by Ox Trailers, and only if
damage is reported within 24 hours of delivery.
Ox Trailers does not assume any liability for any
secondary charges, travel, loss of use, down time, or any
other incidental or consequential expenses.
EXCEPT AS EXPRESSLY PROVIDED HEREIN, OX
TRAILERS MAKES NO REPRESENTATIONS OR
WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED,
WITH RESPECT TO ANY PRODUCT, OR THE
PERFORMANCE OR RESULTS OF DISTRIBUTION,
SALE OR USE THEREOF. OX TRAILERS HEREBY
DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY
LAW ALL IMPLIED WARRANTIES, INCLUDING
WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF
MERCHANTABILITY,
OF
FITNESS
FOR
ANY
PARTICULAR PURPOSE OR ARISING BY USAGE OF
TRADE, COURSE OF DEALING OR COURSE OF
PERFORMANCE.
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CONDITIONS OF WARRANTY CONSIDERATION
Any and all warranty work to be performed must be
approved and authorized by Ox Trailers Warranty
department prior to commencing work and/or
accruing charges.
Defective components must be sent to Ox Trailers within
30 days of claim. When freight costs might be excessive,
photos may be sent in lieu of actual component if
damage/defect can be clearly identified, at the discretion
of the Ox Trailers warranty administrator.
All warranties, extended to Ox Trailers by the supplier of
any component used in the manufacture of trailer will be
assigned, if contractually permitted, to the purchaser. In
no event will Ox Trailers extend a warranty for a
component beyond the period that is provided by the
manufacturer of the component in question. Component
warranty details will be provided to the purchaser on
request. Tire warranties shall be made directly from the
tire manufacturer to the purchaser and are expressly
excluded from the Ox Trailers warranty. Tarps and
related components are limited to a 90-day warranty,
unless a longer period is both offered and assignable by
the manufacturer of the tarp.
Bed liners and the
installation of such liners are expressly excluded from
this warranty.
This warranty does not cover normal and ordinary wear,
tear and deterioration of the equipment. Maintenance
items such as light bulbs, brake linings, oil seals, and
paint are also excluded. Alterations of the trailer by
someone other than an Ox Trailer service facility can also
render the warranty invalid. For warranty consideration,
the purchaser agrees to return the defective equipment or
parts, to Ox Trailers or its authorized service facility on a
freight prepaid basis within 30 days after the defective
condition is discovered.
Invoices must indicate the warranty repair authorization
number or reference number issued by Ox Trailers in
order to be recognized. Invoices received without this
identification will not be paid.
In cases where product failure occurs due to defects in
materials or workmanship within the warranty period and
limitations set forth by this policy, a claim must be filed
within 30 days of such failure.
Ox Trailers reserves the right to deny any claim which
does not meet any or all of the above requirements.
OX TRAILERS WARRANTY PROCEDURE
Please note: No warranty repair or invoice will be
considered unless authorization has been obtained
from and warranty repair authorization (WRA) number
has been issued by the Ox Trailers warranty
administrator.
www.oxbodies.com
oxtrailerswarranty@tbei.com
662-438-7800 ext. 7831
Fax: 662-438-7799
1.
In an effort to reduce service representative’s freight
costs, Ox Trailers may choose to have the defective
part scrapped at the Service Representative location.
In such cases, the service representative may be
required by the Warranty Administrator to provide
photographs of the part(s) in question along with the
submission of the warranty claim. In cases where the
part has an identification/serial number tag of its own
(in addition to the Ox Trailers serial number on the
trailer body itself), that information must also be
included with the warranty claim. The part(s) must be
retained by the service representative until such time
as the warranty claim has been finalized.
2.
Ox Trailers will provide a Warranty Repair
Authorization (WRA) number when the Warranty
Administrator determines an issue meets the
conditions of a warrantable failure. Any returned
material must be clearly labeled with this number on
the shipping label and packing slip. Parts received
without this identification number will not be credited.
3.
Parts to be warranted must be received within
fourteen (14) days of shipment of replacement part.
Parts not received within this time period will not be
credited, and the service representative will be
charged for the replacement component unless prior
arrangements have been made with the Warranty
Administrator for consideration of extenuating
circumstances.
Ox Trailers warrants only products manufactured and/or
installed at its Tishomingo location:
Ox Trailers
1425 Highway 25 North
Tishomingo, MS 38873
In cases where product failure occurs due to defects in
materials and/or workmanship; within the limitations set
forth by the Ox Trailers limited warranty and during the
warranty time period, a claim must be filed within thirty
(30) days of such failure.
If the trailer body or accessory was purchased through a
service representative, please contact the service
representative and they will coordinate with Ox Trailers if
the defect is warrantable. Other users may contact the
Warranty Administrator directly using the information
above. Ox Trailers will make the following allowances to
authorized service representatives.**
**Note: Service representatives may
distributor, or an authorized repair shop.
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be
a
dealer,
4.
Components of Ox Trailers manufacture which are
returned and determined upon our inspection to be
defective in materials and/or workmanship will be
credited and/or repaired/replaced at no charge.
Freight charges are to be submitted on the claim form.
Please note; additional charges will not be paid for
expedited shipments of replacement parts.
5.
All Freight collect shipments of returned materials will
be refused.
6.
7.
8.
Vendor made components must be returned for
warranty consideration either to the component
manufacturer, or to Ox Trailers Warranty Administrator
in Tishomingo, Mississippi. Ox Trailers Warranty
Administrator will determine the ship-to location. Prior
to
returning
these
components,
shipping
arrangements must be made by contacting the
Warranty Administrator for a WRA number.
Repairs are to be performed solely with parts
manufactured, rebuilt, or supplied by Ox Trailers,
exclusively by authorized repair shops. Warranty will
not be allowed when other manufacturer’s
replacement parts are used, or when performed by
other than an Ox Trailers approved repair shop unless
authorized by Ox Trailers Warranty prior to beginning
repairs. (see # 8 for details on conditions for prior
approval) Ox Trailers repair and/or replacement parts
will be covered by Ox Trailers standard written
warranty for a period of two (2) years.
Service representatives may arrange with Ox Trailers
Warranty Administrator to perform the repair(s)
themselves. In these cases, Ox Trailers will credit the
service representative for the cost of labor incurred in
replacing defective components based on the hours
listed in the Warranty Flat Rate Schedule in this
document. No additional time will be allowed unless a
full explanation is furnished as to possible extenuating
circumstances and prior approval has been obtained.
Standard hours are based on performance of properly
equipped and adequately trained mechanics. No
credit will be allowed for labor hours spent in
inspection of equipment or diagnosis of equipment
problems, as this is a function generally performed by
supervisory personnel rather than direct labor.
9.
In cases where there is no authorized repair shop or
service representative at hand to perform repairs, Ox
Trailers Warranty will arrange either to transport the
unit to the nearest authorized service representative
or Ox Trailers facility; whichever is most convenient.
Owners may choose to have repairs performed
elsewhere, however reimbursement of labor charges
will be according to the Flat Rate Schedule, and the
repair may not be covered by the warranty.
10. Warranty consideration for repairs submitted by the
service representative will be allowed according to the
flat rate schedule only. Any difference in charges
invoiced will be the responsibility of the service
representative.
11. No credit for labor hours/parts will be issued for
replacement of components that our inspection
subsequently shows not to be defective.
12. No allowance will be made for travel time spent by the
service representative to perform repairs.
13. No allowance will be made for towing charges.
14. Claims will be allowed for replacement of hydraulic
fluid only in cases where failure of a component
clearly indicated loss of a major portion of the fluid in
the system. The allowance shall not exceed the
current average price per gallon.
15. Ox Trailers will investigate all claims submitted within
the warranty period for the unit in question. If the claim
is authorized, a WRA number will be issued. If the
claim is rejected, a letter indicating the reason will be
returned to the service representative.
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OX TRAILERS WARRANTY FLAT RATE SCHEDULE
The listed hours below will be the maximum allowable
charges for warranty claims properly executed;
provided the repair has been deemed warrantable by
Ox Trailers. No additional time will be considered
unless a full description is furnished as to possible
extenuating circumstances. Prior to completion of
repairs, a quote and photos must be obtained before
authorization from the Warranty Administrator.
Unit and Operation
Hours
1.
2.
3.
4.
4.0
2.0
1.0
1.0
Cylinder replacement
Hinge replacement
Replacement of tarp motor
Replacement of tarp cover
Special Restrictions
The following repairs must be performed by Ox Trailers
due to safety considerations:
– Rear hinge
– King pin
– Hoist mount
Any repair other than those listed above must be
negotiated with Ox Trailers warranty administrator prior
to commencing work.
Ox Trailers reserves the right to break down hourly rates
into quarter-hour increments at the discretion of the
warranty administrator.
Ox Trailers reserves the right to revise this schedule at
any time without notice.
No tailgate repair shall exceed two hundred ($200)
dollars. Any tailgate requiring a repair in excess of this
amount shall be replaced at the discretion of the
warranty administrator. The warranty administrator may
require photos be provided of the gate to make his
determination.
OX TRAILERS LIMITED WARRANTY CARD
Valued Customer:
Please fill out the information in the card below and return
this card to activate the warranty on your unit.
Ox Trailers limited warranty is effective for one (1) year
from the purchase date indicated on this card when it is
received by our warranty administrator.
For your future reference, you can record the serial
number, and purchase date here:
Unit Serial Number:
Vehicle Identification Number (VIN):
Purchase Date:
/
Dealer/Distributor (if applicable):
6
/
For warranty information,
please contact:
Ox Trailers Warranty Administrator
Ox Trailers
Office: 662-438-7800 ext. 7831
Fax: 662-438-7799
oxtrailerswarranty@tbei.com
Ox Trailers Limited Warranty Card
Unit Serial Number:
Vehicle Identification Number (VIN):
Purchase Date:
/
/
Dealer/Distributor (if applicable):
Purchaser Name:
Address:
Phone:
Mobile:
email:
LII-WA-Frm-0094FA Warranty Card
Revision Level: 1
Last revised: 4/23/12
First-Class
Postage
From:
Post Office
will not deliver
without proper
postage
Ox Trailers Warranty
ATTN: Warranty Administrator
1425 Highway 25 North
Tishomingo, MS 38873