MICROWAVE OVEN
Use and Care Guide
For questions about features, operation/performance, parts, accessories, or service,
call: 1-800-253-1301
or visit our brand website at
www.whirlpool.com
Table of Contents...................................................................... 2
W11114081A
Model UMC5225
TABLE OF CONTENTS
MICROWAVE OVEN SAFETY.........................................................3
INSTALLATION INSTRUCTIONS....................................................5
Unpacking.....................................................................................5
Location Requirements.................................................................5
Electrical Requirements................................................................5
PARTS AND FEATURES.................................................................6
Turntable........................................................................................6
MICROWAVE OVEN CONTROL.....................................................6
Display...........................................................................................7
Start...............................................................................................7
Add 30 Seconds............................................................................7
Cancel...........................................................................................7
Tones.............................................................................................7
Clock.............................................................................................7
Kitchen Timer................................................................................7
Control Lock..................................................................................7
Language.......................................................................................7
Weight Entry Mode........................................................................7
2
MICROWAVE OVEN USE................................................................8
Food Characteristics.....................................................................8
Cooking Guidelines.......................................................................8
Cookware and Dinnerware...........................................................9
Aluminum Foil and Metal..............................................................9
Microwave Cooking Power...........................................................9
Manual Cooking..........................................................................10
Cooking in Stages.......................................................................10
Favorite........................................................................................10
Sensor Cooking...........................................................................10
Menu (sensor and non-sensor)...................................................11
Weight Defrost/Timed Defrost....................................................12
MICROWAVE OVEN CARE...........................................................13
General Cleaning.........................................................................13
TROUBLESHOOTING...................................................................14
ASSISTANCE OR SERVICE..........................................................15
In the U.S.A.................................................................................15
Replacement Parts......................................................................15
Built-In Kits..................................................................................15
WARRANTY...................................................................................16
MICROWAVE OVEN SAFETY
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”
These words mean:
DANGER
WARNING
You can be killed or seriously injured if you don't immediately
follow instructions.
You can be killed or seriously injured if you don't follow
instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.
IMPORTANT SAFETY INSTRUCTIONS
When using electrical appliances basic safety precautions should be followed, including the following:
WARNING: To reduce the risk of burns, electric shock,
fire, injury to persons, or exposure to excessive microwave
energy:
■ Read all instructions before using the microwave oven.
■ Read and follow the specific “PRECAUTIONS TO AVOID
POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE
ENERGY” found in this section.
■ The microwave oven must be grounded. Connect only to
properly grounded outlet. See “GROUNDING
INSTRUCTIONS” found in the “INSTALLATION
INSTRUCTIONS” section.
■ Install or locate the microwave oven only in accordance
with the provided Installation Instructions.
■ Some products such as whole eggs in the shell and
sealed containers - for example, closed glass jars - are
able to explode and should not be heated in the
microwave oven.
■ Use the microwave oven only for its intended use as
described in the manual. Do not use corrosive chemicals
or vapors in the microwave oven. This type of oven is
specifically designed to heat, cook, or dry food. It is not
designed for industrial or laboratory use.
■ As with any appliance, close supervision is necessary
when used by children.
■ Do not operate the microwave oven if it has a damaged
cord or plug, if it is not working properly, or if it has been
damaged or dropped.
■
■
■
■
■
■
■
■
The microwave oven should be serviced only by qualified
service personnel. Call an authorized service company for
examination, repair, or adjustment.
Do not cover or block any openings on the microwave oven.
Do not store this microwave oven outdoors. Do not use the
microwave oven near water - for example, near a kitchen
sink, in a wet basement, near a swimming pool, or similar
locations.
Do not immerse cord or plug in water.
Keep cord away from heated surfaces.
Do not let cord hang over edge of table or counter.
See door surface cleaning instructions in the “Microwave
Oven Care” section.
To reduce the risk of fire in the oven cavity:
– Do not overcook food. Carefully attend the microwave
oven when paper, plastic, or other combustible materials
are placed inside the oven to facilitate cooking.
– Remove wire twist-ties from paper or plastic bags before
placing bags in oven.
– If materials inside the oven ignite, keep oven door closed,
turn oven off, and disconnect the power cord, or shut off
power at the fuse or circuit breaker panel.
– Do not use the cavity for storage purposes. Do not leave
paper products, cooking utensils, or food in the cavity when
not in use.
SAVE THESE INSTRUCTIONS
3
IMPORTANT SAFETY INSTRUCTIONS
■
Liquids, such as water, coffee, or tea are able to be
overheated beyond the boiling point without appearing to
be boiling. Visible bubbling or boiling when the container is
removed from the microwave oven is not always present.
THIS COULD RESULT IN VERY HOT LIQUIDS
SUDDENLY BOILING OVER WHEN THE CONTAINER IS
DISTURBED OR A SPOON OR OTHER UTENSIL IS
INSERTED INTO THE LIQUID.
To reduce the risk of injury to persons:
– Do not overheat the liquid.
– Stir the liquid both before and halfway through heating it.
– Do not use straight-sided containers with narrow necks.
– After heating, allow the container to stand in the
microwave oven for a short time before removing the
container.
– Use extreme care when inserting a spoon or other
utensil into the container.
■
■
■
■
■
■
■
Do not mount over a sink.
Do not store anything directly on top of the microwave oven
when the microwave oven is in operation.
Oversized foods or oversized metal utensils should not be
inserted in the microwave oven as they may create a fire or
risk of electric shock.
Do not clean with metal scouring pads. Pieces can burn off
the pad and touch electrical parts involving a risk of electric
shock.
Do not use paper products when appliance is operated in
convection, combination, grill or “PAN BROWN” mode.
Do not store any materials, other than manufacturer's
recommended accessories, in this microwave oven when
not in use.
Do not cover racks or any other part of the microwave oven
with metal foil. This will cause overheating of the microwave
oven.
SAVE THESE INSTRUCTIONS
PRECAUTIONS TO AVOID POSSIBLE EXPOSURE TO
EXCESSIVE MICROWAVE ENERGY
(a) Do not attempt to operate this oven with the door open
since open-door operation can result in harmful exposure
to microwave energy. It is important not to defeat or
tamper with the safety interlocks.
(b) Do not place any object between the oven front face and
the door or allow soil or cleaner residue to accumulate on
sealing surfaces.
(c) Do not operate the oven if it is damaged. It is particularly
important that the oven door close properly and that there
is no damage to the:
(1) Door (bent),
(2) Hinges and latches (broken or loosened),
(3) Door seals and sealing surfaces.
(d) The oven should not be adjusted or repaired by anyone
except properly qualified service personnel.
State of California Proposition 65 Warnings:
WARNING: This product contains one or more chemicals known to the State of California to cause cancer.
WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other
reproductive harm.
This device complies with Part 18 of the FCC Rules.
4
INSTALLATION INSTRUCTIONS
Unpacking
Electrical Requirements
1. Empty the microwave oven of any packing materials.
2. Clean the inside with a soft, damp cloth.
3. Check for damage, such as:
■■
a door that is not lined up correctly,
■■
damage around the door, or
WARNING
dents on the interior or exterior of the microwave oven.
If there is any damage, do not operate the microwave
oven until a designated service technician has checked
it and made any needed repairs.
NOTE: To avoid damage to the microwave oven, do not remove
microwave inlet cover. See the “Parts and Features” section.
■■
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Location Requirements
Do not use an extension cord.
WARNING
Failure to follow these instructions can result in death,
fire, or electrical shock.
Excessive Weight Hazard
Use two or more people to move and install
microwave oven.
Failure to do so can result in back or other injury.
IMPORTANT: The control side of the microwave oven is the
heavy side. Handle the microwave oven gently. The weight of
the microwave oven is over 35 lbs (15.9 kg).
■■
Place the microwave oven on a cart, counter, table, or shelf
that is strong enough to hold the microwave oven and the
food and utensils you place inside it.
The microwave oven should be at a temperature above
50°F (10°C) for proper operation.
NOTE: Some models can be built into a wall or cabinet by using
one of the trim kits listed in the “Assistance or Service” section.
■■
■■
Do not block the exhaust vents or air intake openings. Allow
a few inches of space at the back and side of the microwave
oven where the exhaust vents are located. Blocking the
exhaust vents could cause damage to the microwave oven
as well as poor cooking results.
■■
Make sure the microwave oven legs are in place to ensure
proper airflow. If vents are blocked, a sensitive thermal
device may automatically turn the microwave oven off. The
microwave oven should work properly once it has cooled.
Observe all governing codes and ordinances.
Required:
A 120-volt, 60 Hz, AC-only, 15- or 20-amp electrical supply
with a fuse or circuit breaker
Recommended:
■■
■■
A time-delay fuse or time-delay circuit breaker
■■
A separate circuit serving only this microwave oven
GROUNDING INSTRUCTIONS
■
For all cord connected appliances:
The microwave oven must be grounded. In the event of
an electrical short circuit, grounding reduces the risk of
electric shock by providing an escape wire for the electric
current. The microwave oven is equipped with a cord
having a grounding wire with a grounding plug. The plug
must be plugged into an outlet that is properly installed
and grounded.
WARNING: Improper use of the grounding plug can
result in a risk of electric shock. Consult a qualified
electrician or serviceman if the grounding instructions are
not completely understood, or if doubt exists as to whether
the microwave oven is properly grounded.
Do not use an extension cord. If the power supply cord is
too short, have a qualified electrician or serviceman install
an outlet near the microwave oven. A short power supply
cord is provided to reduce the risks resulting from becoming
entangled in or tripping over a longer cord.
SAVE THESE INSTRUCTIONS
5
PARTS AND FEATURES
This manual may cover several different models. The model you
have purchased may have some or all of the features shown
here. The appearance of your particular model may differ slightly
from the illustrations in this manual.
A
B
K
C
J
A. Door handle (on models
without push button open)
B.Window
C. Cooking guide label
D. Microwave oven light
E.Display
D
I
H
G
E
F
F. Control panel
G.Microwave inlet cover
H. Removable turntable support
I. Glass turntable
J. Model and serial number plate
K. Door lock system
Turntable
A
B
C
D
A.Turntable
B.Hub
C.Support
D.Shaft
The turntable can rotate in either direction to help cook food
more evenly. For best cooking results, do not operate the
microwave oven without having the turntable in place. See the
“Assistance or Service” section to reorder parts.
To Install:
1. Place the support on the microwave oven cavity bottom.
2. Place the turntable on the support.
Fit the raised, curved wedges in the center of the turntable
bottom between the three spokes of the hub. The rollers on
the support should fit inside the turntable bottom ridge.
6
MICROWAVE OVEN
CONTROL
Display
Clock
When power is first supplied to the microwave oven, “0:00”
will appear in the display. If the “0:00” appears in the display at
any other time, a power failure has occurred. Reset the clock if
needed. See the “Clock” section.
NOTE: The display language may be set to French, and the
weight entry mode may be set to metric within the first 5 minutes
of power-up. See the “Language” and “Weight Entry Mode”
sections.
This is a standard 12-hour clock (1:00-12:59). The Clock cannot
be erased. If the Clock is not set, “0:00” will remain in the display
when the microwave oven is not in use.
Start
Start begins any function. If non-sensor cooking is interrupted by
opening the door, touching Start will resume the cycle.
NOTE: To avoid unintentional operation of the microwave oven,
a cooking function cannot be started if the microwave oven
door has been closed for about 5 minutes. The word “door”
will appear in the display until the door is opened and closed.
Add 30 Seconds
Start Add 30 Sec automatically starts the microwave oven at
100% power for 30 seconds, and adds 30 seconds of cook time
with each additional touch of the keypad.
Time may be added to any manual cooking cycle in 30-second
increments, at the current power level, by touching Start Add 30
Sec during cooking.
NOTE: To avoid unintentional operation of the microwave oven,
a cooking function cannot be started if the microwave oven
door has been closed for about 5 minutes. The word “door”
will appear in the display until the door is opened and closed.
Cancel
Cancel clears any incorrect command and cancels any program
during cooking. It will not erase the time of day.
The microwave oven will also turn off when the door is opened.
Close the door and touch START to resume the cycle.
Cancel is also used to lock and unlock the control panel. See the
“Control Lock” section.
Tones
Tones are audible signals that cannot be turned off. These tones
indicate the following:
One tone
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Valid entry
■■
Control Lock activated or deactivated
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End of stage in multistage cooking
Three tones
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End of Kitchen Timer countdown
Five tones
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End of cooking cycle
■■
Reminder, repeat each minute after the end-of-cycle tones.
To Set:
The microwave oven and Kitchen Timer must be off.
1. Touch CLOCK.
2. Touch the number keypads to enter the correct time of day.
3. Touch CLOCK.
Kitchen Timer
The Kitchen Timer can be set in minutes and seconds, up to 99
minutes 99 seconds, and counts down the set time.
NOTE: The Kitchen Timer does not start or stop the microwave
oven.
Cook functions may be used while the Kitchen Timer is counting
down. When the cook function is active in the display, touch
KITCHEN TIMER to see the Kitchen Timer countdown for about
5 seconds.
To Set:
1. Touch KITCHEN TIMER.
2. Touch the number keypads to enter desired time.
3. Touch START.
When the set time ends, “End” will appear in the display and
the end-of-Timer tones will sound.
4. Touch CANCEL while the Kitchen Timer is active in the
display to cancel the Kitchen Timer.
Control Lock
The Control Lock disables the control panel keypads to avoid
unintended use of the microwave oven.
To Lock/Unlock Control: The microwave oven must be off.
Touch and hold CANCEL for about 3 seconds, until the tone
sounds and the Control Lock icon appears in the display.
Repeat to unlock.
If any control keypad is touched while the control is locked, there
will be no response from the control.
Language
The default display language is English, but it may be set to
French. Two display messages are affected: “End” (English) or
“Fin” (French) and “door” (English) or “PrtE” (“porte” - [French]).
To Set Language to French: Within 5 minutes of power-up,
touch and hold number pad 1 for about 5 seconds, until a tone
sounds. Repeat to change back to English.
Weight Entry Mode
The default weight entry mode for Defrost is imperial (pounds)
but may be set to metric (grams). This setting does not affect
any other program besides Defrost. See the “Defrost” section.
To Set Weight Entry to Metric: Within 5 minutes of powerup, touch and hold number pad 0 for about 5 seconds, until a
tone sounds. To set back to imperial, disconnect power, then
reconnect power to microwave oven.
7
MICROWAVE OVEN USE
A magnetron in the microwave oven produces microwaves which
reflect off the metal floor, walls, and ceiling and pass through the
turntable and appropriate cookware to the food. Microwaves are
attracted to and absorbed by fat, sugar, and water molecules
in the food, causing them to move, producing friction and heat,
which cooks the food.
Cooking Guidelines
Covering
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To avoid damage to the microwave oven, do not lean on
or allow children to swing on the microwave oven door.
■■
To avoid damage to the microwave oven, do not operate
microwave oven when it is empty.
Covering food helps retain moisture, shorten cook time, and
reduce spattering. Use the lid supplied with cookware. If a
lid is not available, wax paper, paper towels, or plastic wrap
approved for microwave ovens may be used. Plastic wrap
should be turned back at one corner to provide an opening to
vent steam. Condensation on the door and cavity surfaces is
normal during heavy cooking.
■■
Baby bottles and baby food jars should not be heated in
microwave oven.
Stirring and Turning
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Clothes, flowers, fruit, herbs, wood, gourds, and paper,
including brown paper bags and newspaper, should not
be dried in the microwave oven.
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Paraffin wax will not melt in the microwave oven because
it does not absorb microwaves.
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Use oven mitts or pot holders when removing containers
from microwave oven.
■■
Do not overcook potatoes. At the end of the recommended
cook time, potatoes should be slightly firm. Let potatoes
stand for 5 minutes. They will finish cooking while standing.
■■
Do not cook or reheat whole eggs inside the shell. Steam
buildup in whole eggs may cause them to burst, requiring
significant cleanup of microwave oven cavity. Cover
poached eggs and allow a standing time.
Food Characteristics
Stirring and turning redistribute heat evenly to avoid overcooking
the outer edges of food. Stir from outside to center. If possible,
turn food over from bottom to top.
Arranging
If heating irregularly shaped or different-sized foods, arrange
the thinner parts and smaller-sized items toward the center. If
cooking several items of the same size and shape, place them
in a ring pattern, leaving the center of the ring empty.
Piercing
Before heating, use a fork or small knife to pierce or prick foods
that have a skin or membrane, such as potatoes, egg yolks,
chicken livers, hot dogs, and sausage. Prick in several places
to allow steam to vent.
Shielding
When microwave cooking, the amount, size and shape,
starting temperature, composition, and density of the food
affect cooking results.
Use small, flat pieces of aluminum foil to shield the thin pieces
of irregularly shaped foods, bones and foods such as chicken
wings, leg tips, and fish tails. See the “Aluminum Foil and Metal”
section first.
Amount of Food
Standing Time
The more food heated at once, the longer the cook time
needed. Check for doneness and add small increments
of time if necessary.
Size and Shape
Smaller pieces of food will cook more quickly than larger pieces,
and uniformly shaped foods cook more evenly than irregularly
shaped food.
Starting Temperature
Room temperature foods will heat faster than refrigerated foods,
and refrigerated foods will heat faster than frozen foods.
Composition and Density
Foods high in fat and sugar will reach a higher temperature and
will heat faster than other foods. Heavy, dense foods, such as
meat and potatoes, require a longer cook time than the same
size of a light, porous food, such as cake.
8
Food will continue to cook by the natural conduction of heat
even after the microwave cooking cycle ends. The length of
standing time depends on the volume and density of the food.
Cookware and Dinnerware
Cookware and dinnerware must fit on the turntable. Always
use oven mitts or pot holders when handling because any dish
may become hot from heat transferred from the food. Do not
use cookware and dinnerware with gold or silver trim. Use the
following chart as a guide, and then test before using.
Do Not Use
Metal cookware and bakeware, gold, silver, pewter, non-approved
meat thermometers, skewers, twist ties, foil liners, such as
sandwich wrappers, staples, and objects with gold or silver trim
or a metallic glaze, should not be used in the microwave oven.
Microwave Cooking Power
MATERIAL
RECOMMENDATIONS
Aluminum Foil,
Metal
See the “Aluminum Foil and Metal”
section.
Browning Dish
Bottom must be at least 3/16" (5 mm)
above the turntable.
Follow manufacturer’s recommendations.
Ceramic Glass,
Glass
Acceptable for use.
China,
Earthenware
Follow manufacturer’s recommendations.
PERCENT/NAME
USE
Melamine
Follow manufacturer’s recommendations.
Paper: Towels,
Dinnerware,
Napkins
Use non-recycled and those approved by
the manufacturer for microwave oven use.
100%, High, PL10
(default setting)
Quick heating convenience foods and
foods with high water content, such as
soups, beverages, and most vegetables.
90%, PL9
Plastic: Wraps,
Bags, Covers,
Dinnerware,
Containers
Use those approved by the manufacturer
for microwave oven use.
Cooking small, tender pieces of
meat, ground meat, poultry pieces,
and fish fillets.
Heating cream soups.
80%, PL8
Pottery and Clay
Follow manufacturer’s recommendations.
Silicone
Bakeware
Follow manufacturer’s recommendations.
Heating rice, pasta, or stirrable
casseroles.
Cooking and heating foods that need
a cook power lower than high, for
example, whole fish and meat loaf.
Straw, Wicker,
Wooden
Containers
Do not use in microwave oven.
Wax Paper
Acceptable for use.
Many recipes for microwave cooking specify which cooking
power to use by percent or name. For example, PL7 = 70%
= Medium-High.
To see the exact power level during a cooking cycle, touch
COOK POWER. The display will briefly show the current power
level, then will return to the cooking countdown.
Use the following chart as a general guide for the suggested
cooking power of specific foods.
70%, Medium-High, Reheating a single serving of food.
PL7
60%, PL6
Cooking sensitive foods such as cheese
and egg dishes, pudding, and custards.
Cooking non-stirrable casseroles, such
as lasagna.
50%, Medium, PL5
Cooking ham, whole poultry, and
pot roasts.
Simmering stews.
40%, PL4
Melting chocolate.
Heating bread, rolls, and pastries.
30%, Medium-Low,
Defrost, PL3
Defrosting bread, fish, meats, poultry,
and precooked foods.
20%, PL2
Softening butter, cheese, and ice cream.
10%, Low, PL1
Taking chill out of fruit.
To Test Cookware or Dinnerware for Microwave Use:
1. Place cookware or dinnerware in microwave oven with
1 cup (250 mL) of water beside it.
2. Cook at 100% cooking power for 1 minute.
Do not use cookware or dinnerware if it becomes hot and the
water stays cool.
Aluminum Foil and Metal
Always use oven mitts or pot holders when removing dishes
from the microwave oven.
Aluminum foil and some metal can be used in the microwave
oven. If not used properly, arcing (a blue flash of light) can
occur and cause damage to the microwave oven.
OK for Use
Racks and bakeware supplied with the microwave oven
(on some models), aluminum foil for shielding, and approved
meat thermometers may be used with the following guidelines:
■■
To avoid damage to the microwave oven, do not allow
aluminum foil or metal to touch the inside cavity walls,
ceiling, or floor.
■■
Always use the turntable.
■■
To avoid damage to the microwave oven, do not allow
contact with another metal object during microwave cooking.
9
Manual Cooking
NOTE: To cook at 100% power, begin by touching the number
keypads to enter cook time, then touch START.
To Use:
1. Place food on the turntable and close the door.
2. Touch COOK TIME.
“00:00” will appear in the display. Enter the length of time
to cook.
If cooking with 100% power, skip Step 3.
3. Touch COOK POWER.
The default power level PL10 will appear in the display.
Enter the desired power level. See the “Microwave Cooking
Power” section.
4. Touch START.
When the cycle ends, “End” will appear in the display and
the end-of-cycle tones will sound.
5. Touch CANCEL or open the door to clear the display.
Cooking in Stages
The microwave oven can be set to cook at different cooking
powers for various lengths of time, up to two stages, which
may include a defrosting stage. See the “Weight Defrost/Timed
Defrost” section to set the defrosting stage.
NOTE: If a defrosting stage is programmed, it will cycle first.
To Cook in Stages:
1. Place food on the turntable and close the door.
2. Touch COOK TIME.
“00:00” will appear in the display. Enter the length of time
to cook during the first stage.
3. Touch COOK POWER, then enter the desired cooking
power for the first stage. See the “Microwave Cooking
Power” section.
4. Repeat steps 2 and 3 for the second stage.
5. Touch START.
One tone will sound between stages.
When the cycle ends, “End” will appear in the display and
the end-of-cycle tones will sound.
6. Touch CANCEL or open the door to clear the display.
Cook time may be added in 30-second increments during the
cycling stage by touching Start Add 30 Sec.
10
Favorite
Use Favorite to program, store, and recall the top three most
frequently used manual cook programs. Each Favorite may have
one or two stages (see the “Cooking in Stages” section). In the
event of a power failure, the saved Favorites will have to be
reprogrammed.
To Set Favorite:
1. Touch FAVORITE.
“1” will appear in the display. Touch FAVORITE repeatedly to
scroll through “2” and “3,” until the desired Favorite program
number is displayed.
2. Touch COOK TIME, then enter the cook time.
3. Touch COOK POWER, then enter the power level.
If programming a second stage, enter the cook time and
power level for that stage (see the “Cooking in Stages”
section).
4. Touch FAVORITE to save program,
OR
Touch START to begin the programmed cycle. The program
will also be saved.
To Use Favorite:
1. Place food on the turntable and close the door.
2. Touch FAVORITE repeatedly until desired program number
appears in the display.
3. Touch START.
When the cycle ends, “End” will appear in the display and
the end-of-cycle tones will sound.
4. Touch CANCEL or open the door to clear the display.
Sensor Cooking
A sensor in the microwave oven detects humidity released from
the food as it heats and adjusts the cook time accordingly.
Many sensor cycles require the covering of foods. Microwavesafe containers or steamers with loose-fitting lids are
recommended. The loose-fitting lid allows enough steam to
escape to be detected by the sensor. When covering foods
with plastic wrap, be sure to leave a large enough vent opening
to allow the steam to escape.
“SC” (sensor cook) will appear in the display during
sensor cooking.
NOTES:
■■
The microwave oven should be plugged in for at least
3 minutes.
■■
The microwave oven cavity and the exterior of the cooking
container should be dry.
■■
The room temperature should not exceed 95°F (35°C).
■■
If the door is opened while the sensor is detecting moisture
(while “SC” appears in the display), sensing will stop and the
program will be canceled.
Menu (sensor and non-sensor)
The following menu items are preprogrammed for quick and easy cooking/reheating.
For added convenience, the available/recommended amounts shown in the following chart are included on the Cooking Guide label
(see the “Parts and Features” section for its location).
MENU ITEM
SERVING SIZE
INSTRUCTIONS
POPCORN
(non-sensor)
3.5 oz (99 g)
3.0 oz (85 g)
1.75 oz (50 g)
■■
To avoid damage to the microwave oven, do not use regular paper bags
or glassware.
■■
Pop only one package of popcorn at a time.
■■
Follow manufacturer’s instructions when using a microwave popcorn popper.
■■
For best cooking results, do not try to pop unpopped kernels.
■■
Use fresh bags of popcorn for optimal results.
■■
Cooking results may vary by brand and fat content. For bag sizes not listed in
this section, follow directions on the package.
NOTE: During Popcorn function, as with all microwave cooking functions, the
microwave oven should be attended at all times. Listen for popping to slow to
one pop every 1 or 2 seconds, then stop the cycle.
PIZZA REHEAT
(non-sensor)
1 to 3 slices, 3 oz
(85 g) each, refrigerated
Place pizza slices on a paper towel-lined microwave-safe plate in the center of
the turntable.
FROZEN
ENTREE
(non-sensor)
10 oz or 20 oz
(283 g or 567 g)
Remove from package. Loosen cover on three sides. If entrée is not in microwavesafe container, place on plate, cover with plastic wrap, and vent.* Let stand 2-3
minutes after cooking.
BEVERAGE
(non-sensor,
reheat)
1 or 2 cups,
8 oz (250 mL) each
Do not cover. The diameter of the cup’s opening will affect how the liquid heats.
Beverages in cups with smaller openings may heat faster.
SOUP
(non-sensor)
1 to 4 cups (250 mL to 1 L) Place in a microwave-safe container. Cover with plastic wrap and vent.* Stir and let
stand 2-3 minutes after heating.
POTATO
(non-sensor)
1 to 4 potatoes,
10 oz (283 g) each
Pierce each one several times with a fork. Place on paper towel, around turntable
edges, at least 1" (2.5 cm) apart. Place a single potato to the side of the turntable.
Let stand 5 minutes after cooking.
DINNER PLATE
(sensor, reheat)
10 to 16 oz (283-454 g),
refrigerated
Place food on microwave-safe plate. Cover with plastic wrap and vent.* Let stand
2-3 minutes after heating.
FRESH
VEGETABLE
(sensor)
1 to 4 cups (250 mL to 1 L) Place in microwave-safe container and add 2-4 Tbsp (30-60 mL) water. Cover with
plastic wrap and vent.* Stir and let stand 2-3 minutes after cooking.
FROZEN
VEGETABLE
(sensor)
1 to 4 cups (250 mL to 1 L) Place in microwave-safe container and add 2-4 Tbsp (30-60 mL) water. Cover with
plastic wrap and vent.* Stir and let stand 2-3 minutes after cooking.
*When covering foods, make sure the vent opening is large enough for the moisture to escape. This will allow the sensor
to accurately determine cooking time.
To Use Non-Sensor Menu (Popcorn, Pizza Reheat,
Beverage, Soup, Potato):
To Use Sensor Menu (Dinner Plate, Fresh Vegetable,
Frozen Vegetable):
1. Place food on the turntable and close the door.
2. Touch desired menu control.
The first programmed amount will appear in the display.
Touch control keypad repeatedly to change quantity.
See chart.
3. Touch START.
When the cycle ends, “End” will appear in the display and
the end-of-cycle tones will sound.
4. Touch CANCEL or open the door to clear the display.
1. Place food on the turntable and close the door.
2. Touch the desired menu control.
“SC” (sensor cook) will appear in the display.
3. Touch START.
The microwave oven will start and sensor cooking will begin.
“SC” will remain in the display during cooking.
When the cycle ends, “End” will appear in the display and
the end-of-cycle tones will sound.
4. Touch CANCEL or open the door to clear the display.
11
Weight Defrost/Timed Defrost
The Weight Defrost feature’s preset programs can be used, the
Timed Defrost feature can be used, or the microwave oven can
be manually set to defrost.
■■
Unwrap foods and remove lids (for example, from fruit juice
containers) before defrosting.
■■
Shallow packages will defrost more quickly than deep
blocks.
■■
Separate food pieces as soon as possible during or at the
end of the cycle for more even defrosting.
■■
Use small pieces of aluminum foil to shield parts of food
such as chicken wings, leg tips, and fish tails. See the
“Aluminum Foil and Metal” section first.
Weight Defrost
The Weight Defrost feature has preset times and cook powers
for three categories: Meat, Poultry, and Fish. It should not be
used for food that has been left outside the freezer for more than
20 minutes or for frozen ready-made food. Use the following
chart as a guide.
FOODS
INSTRUCTIONS
Meat:
Beef (ground, steaks,
roast, stew)
Lamb (stew and chops)
Pork (chops, ribs, roast,
and sausage)
The narrow or fatty areas of
irregular‑shaped cuts should be
shielded with foil before defrosting.
Do not defrost less than 1/4 lb
(113 g) or two 4 oz (113 g) patties.
Place all meats in microwave-safe
baking dish. Do not cover.
Poultry:
Chicken (whole and
cut up)
Cornish hens
Turkey breast
Place in microwave-safe baking
dish, chicken breast side up.
Do not cover.
Fish:
Fillets
Steaks
Whole shellfish
Place in microwave-safe baking
dish. Do not cover.
12
To Use Weight Defrost:
1. Place food, uncovered, on the turntable and close the door.
2. Touch WEIGHT DEFROST.
Enter the weight in pounds.
Weight can be set from 0.3 lb to 6.3 lbs (136 g to 2.86 kg).
3. Touch START.
The display will count down the defrost time.
The cycle may be interrupted briefly to turn food,
if necessary, by opening the door. Close the door and
touch START to resume the cycle.
When the cycle ends, “End” will appear in the display and
the end-of-cycle tones will sound.
4. Touch CANCEL or open the door to clear the display.
Timed Defrost
Timed Defrost does not have a preset program but uses only
30% (PL3) cooking power.
To Use Timed Defrost:
1. Place food, uncovered, on the turntable and close the door.
2. Touch TIMED DEFROST.
“00:00” will appear in the display.
3. Enter the time in minutes and seconds.
4. Touch START.
The display will count down the defrost time.
The cycle may be interrupted briefly to turn food, if
necessary, by opening the door. Close the door and
touch START to resume the cycle.
When the cycle ends, “End” will appear in the display and
the end-of-cycle tones will sound.
5. Touch CANCEL or open the door to clear the display.
To Defrost Manually: Follow directions in the “Manual Cooking”
section and use 30% cooking power. See the “Microwave
Cooking Power” chart.
MICROWAVE OVEN CARE
General Cleaning
IMPORTANT: Before cleaning, make sure all controls are off and the microwave oven is cool. Always follow label instructions on
cleaning products.
Soap, water, and a soft cloth or sponge are suggested unless otherwise noted.
MICROWAVE OVEN CAVITY
To avoid damage to the microwave oven cavity, do not use
soap-filled scouring pads, abrasive cleaners, steel-wool pads,
gritty washcloths, or some recycled paper towels.
To avoid damage to stainless steel models, rub in direction
of grain.
The area where the microwave oven door and frame touch
when closed should be kept clean.
Average soil
Mild, nonabrasive soaps and detergents:
Rinse with clean water and dry with soft, lint-free cloth.
Heavy soil
■■
Mild, nonabrasive soaps and detergents:
Heat 1 cup (250 mL) of water for 2 to 5 minutes in microwave
oven. Steam will soften soil. Rinse with clean water and dry
with soft, lint-free cloth.
Odors
■■
Lemon juice or vinegar:
Heat 1 cup (250 mL) of water with 1 tbs (15 mL) of either
lemon juice or vinegar for 2 to 5 minutes in microwave oven.
Microwave Inlet Cover
To avoid arcing and microwave oven damage, the microwave
inlet cover (see the “Parts and Features” section) should be
kept clean.
■■
■■
Wipe with wet cloth.
MICROWAVE OVEN DOOR AND EXTERIOR
The area where the microwave oven door and frame touch when
closed should be kept clean.
■■
Mild, nonabrasive soaps and detergents:
Rinse with clean water and dry with soft, lint-free cloth.
Glass cleaner and paper towels or nonabrasive plastic
scrubbing pad:
Apply glass cleaner to towel, not directly to surface.
Stainless Steel (on some models)
To avoid damage to microwave oven door and exterior, do not
use soap-filled scouring pads, abrasive cleaners, steel-wool
pads, gritty washcloths, or some paper towels. Rub in direction
of grain.
■■
■■
Stainless steel cleaner (not included):
See the “Assistance or Service” section to order.
■■
Liquid detergent or all-purpose cleaner:
Rinse with clean water and dry with soft, lint-free cloth.
■■
Vinegar for hard water spots
CONTROL PANEL
■■
Sponge or soft cloth and water:
Dampen sponge with water and wipe panel. Dry with
soft cloth.
■■
To avoid damage to the control panel, do not use chemical
or abrasive cleansers.
TURNTABLE
Replace turntable immediately after cleaning. Do not operate the
microwave oven without the turntable in place.
■■
Mild cleanser and scouring pad
■■
Dishwasher
13
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in these instructions.
Contact us by mail with any questions or concerns at the address below:
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
If you experience
Recommended Solutions
Nothing will operate
Check the following:
Microwave oven will
not operate
■■
Household fuse or circuit breaker: If a household fuse has blown or a circuit breaker has tripped,
replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
■■
Microwave wiring: See Installation Instructions provided with your microwave oven.
Check the following:
■■
Magnetron: Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water
does not heat, try the steps in the bullets below. If microwave oven still does not operate, call for
service.
■■
Door: Firmly close door. On some models, if a packaging spacer is attached to the inside of the door,
remove it, then firmly close door.
If a message about the door appears in the display, the door has been closed for 5 minutes or more
without the microwave oven being started. This occurs to avoid unintended starting of the microwave
oven. Open and close the door, then start the cycle.
■■
Control: Make sure control is set properly. Make sure Control Lock is off.
Microwave oven
makes humming
noise
■■
This is normal and occurs when the power supply in the magnetron cycles on.
Microwave oven door
looks wavy
■■
This is normal and will not affect performance.
Turntable will not
operate
Check the following:
■■
Turntable: Make sure turntable is correct-side up and is sitting securely on the turntable support.
See the “Turntable” section.
■■
Turntable support: Remove turntable. Remove and clean turntable hub, support, and rollers. Replace
hub, support, and turntable. Place 1 cup (250 mL) of water on the turntable, then restart microwave
oven. If it still is not working, call for service. See the “Warranty” section. Do not operate the microwave
oven without turntable and turntable support working properly.
■■
This is normal and depends on motor rotation at the beginning of the cycle.
Display shows
messages
■■
A flashing “0:00” means there has been a power failure. Reset the clock.
Display shows time
countdown, but the
microwave oven is
not operating
Check the following:
Tones are not
sounding
Check the following:
Cooking times seem
too long
Check the following:
Turntable alternates
rotation directions
■■
■■
Timer: See the “Kitchen Timer” section.
Tones: See the “Tones” section.
■■
Cooking power: See the “Microwave Cooking Power” section.
■■
Amount of food: Larger amounts of food need longer cooking times.
■■
Voltage: Have a qualified electrician check the electrical system in the home.
Radio, TV, or cordless Check the following:
phone interference
■■ Proximity: Move the receiver away from the microwave oven or adjust the radio or TV antenna. If the
microwave oven is plugged into the same outlet, try a different outlet for the electronic device.
14
■■
Soil: Make sure the microwave oven door and sealing surfaces are clean.
■■
Frequency: Some 2.4 GHz-based cordless phones and home wireless networks may experience static
or noise while microwave oven is on. Use a corded phone, a different frequency cordless phone, or
avoid using these items during microwave oven operation.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check the
“Troubleshooting” section. It may save you the cost of a service
call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts:
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts
will fit right and work right because they are made with the same
precision used to build every new Whirlpool® appliance.
To locate factory specified parts in your area, call us or your
nearest Whirlpool designated service center.
In the U.S.A.
Replacement Parts
Glass Turntable
Part Number W10510836
Turntable Support and Rollers
Part Number W10510837
Cleaning Supplies
affresh® Kitchen Appliance
Cleaner
Part Number W10355010
affresh® Stainless Steel
Cleaner
Part Number W10355016
■■
Features and specifications on our full line of appliances.
■■
Installation information.
■■
Use and maintenance procedures.
■■
Accessory and repair parts sales.
■■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■■
Referrals to local dealers, repair parts distributors, and
service companies. Our service technicians are trained
to fulfill the product warranty and provide after-warranty
service, anywhere in the United States.
To locate the authorized service company in your area, you
can also look in your telephone directory Yellow Pages.
For further assistance
affresh® Stainless Steel
Wipes
Part Number W10355049
Heavy Duty Degreaser
Part Number 31552A
Built-In Kits
Call the Customer eXperience Center toll free: 1-800-253-1301.
Our consultants provide assistance with:
Turntable Hub
Part Number W10510839
This countertop microwave oven can be built in by using one of
the following trim kits.* These kits are available from the dealer
or can be ordered by kit model number. See the “Assistance or
Service” section for the toll-free number.
Kit Size
Kit Model Numbers/Color
27" (68.6 cm)
MK2227AW/White
MK2227AB/Black
MK2227AZ/Anti-Fingerprint Stainless Steel
30" (76.2 cm)
MK2220AW/White
MK2220AB/Black
MK2220AZ/Anti-Fingerprint Stainless Steel
*The built-in trim kits can be installed over any (electric or gas)
built-in wall oven, up to 30" (76.2 cm).
If you need further assistance, you can write with any questions
or concerns at:
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
15
WHIRLPOOL®
COUNTERTOP MICROWAVE
LIMITED WARRANTY
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS
REQUIRED TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the
Customer eXperience Center:
■■ Name, address and telephone number
■■ Model number and serial number
■■ A clear, detailed description of the problem
■■ Proof of purchase including dealer or retailer name and address
IF YOU NEED SERVICE:
If you reside in the United States and your Whirlpool® Countertop Microwave should cease to operate
within the first year of ownership:
1. Before contacting us to arrange service, please determine whether your product requires repair. Some
questions can be addressed without service. Please take a few minutes to review the Troubleshooting or
Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional
resources, or visit www.whirlpool.com/product_help.
www.whirlpool.com/product_help
2. All warranty service is provided exclusively by our authorized Whirlpool Service Providers. In the U.S.
and Canada, direct all requests for warranty service to:
Whirlpool Customer eXperience Center
In the U.S.A., call 1-800-253-1301. In Canada, call 1-800-807-6777.
3. The consultant will advise whether the microwave qualifies for repair or replacement.
4. In the event of repair, you may be directed to forward the product to a Whirlpool designated service center. You are responsible for insurance
and freight to the designated service center. Please include your name and address on a piece of paper, along with a copy of the proof
of purchase (register receipt, charge slip, etc.). The microwave should be properly packaged to avoid damage in transit as we will not be
responsible for any such damage.
5. Whirlpool will return the repaired unit or, at our option, an identical or comparable microwave to your door free of charge.
If outside the 50 United States or Canada, contact your authorized Whirlpool dealer to determine whether another warranty applies.
WHAT IS COVERED
For one year from the date of purchase, when this
microwave is installed, operated and maintained
according to instructions attached to or furnished
with the product, Whirlpool Corporation or
Whirlpool Canada LP (hereafter “Whirlpool”) will
pay for Factory Specified Replacement Parts
and repair labor to correct defects in materials or
workmanship that existed when this microwave
was purchased, or at its sole discretion replace
the product. In the event of product replacement,
your appliance will be warranted for the remaining
term of the original unit’s warranty period. See
service instructions.
YOUR SOLE AND EXCLUSIVE REMEDY
UNDER THIS LIMITED WARRANTY SHALL BE
PRODUCT REPAIR AS PROVIDED HEREIN.
Service must be provided by a Whirlpool
designated service company. This limited
warranty is valid only in the United States or
Canada and applies only when the microwave is
used in the country in which it was purchased.
This limited warranty is effective from the date
of original consumer purchase. Proof of original
purchase date is required to obtain service or
replacement under this limited warranty.
ONE YEAR LIMITED WARRANTY
WHAT IS NOT COVERED
1. Service calls to correct the installation of your microwave, to instruct you how to use your
product, to replace or repair house fuses, reset circuit breakers or to correct house wiring
or plumbing.
2. Service calls to repair or replace light bulbs. Consumable parts are excluded from warranty
coverage.
3. In-home service. Your microwave must be shipped to a Whirlpool designated service
company.
4. Repairs or replacement when your microwave is used for other than normal, single-family
household use or when it is used in a manner contrary to published user or operator
instructions and/or installation instructions.
5. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God,
improper installation, installation not in accordance with electrical or plumbing codes, or
use of consumables or cleaning products not approved by Whirlpool Corporation.
6. Cosmetic damage, including scratches, dents, chips or other damage to the finish of your
microwave, unless such damage results from defects in materials or workmanship and is
reported to Whirlpool within 30 days from the date of purchase.
7. Any food loss due to microwave product failure.
8. Repairs to parts or systems resulting from unauthorized modifications made to the
appliance.
9. Microwaves with original model/serial numbers that have been removed, altered or cannot
be easily determined. This warranty is void if the factory applied serial number has been
altered or removed from your appliance.
The cost of repair or replacement under these excluded circumstances shall be borne
by the customer.
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not
allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you
specific legal rights, and you also may have other rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
Whirlpool makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations
contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance,
you should ask Whirlpool or your retailer about buying an extended warranty.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the
exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you
specific legal rights, and you also may have other rights that vary from state to state or province to province.
W11114081A
/™ ©2017 Whirlpool. All rights reserved.
®
5/16
05/17
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